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Restructuring
 12 Months Ended
Dec. 31, 2019
Restructuring and Related Activities [Abstract]  
Restructuring Restructuring

During the fourth quarter of 2019, management committed to an action to restructure certain parts of the Company to focus on investments with the potential to accelerate revenue growth. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $10.2 million for the year ended December 31, 2019 and expects to incur an additional $4.0 million to $7.0 million in the first quarter of 2020 for severance and related benefits and facility exit costs related to this action.

During the fourth quarter of 2018, management committed to an action to restructure certain parts of the Company with the intent of re-balancing investments to ensure long-term growth and scale. As a result, certain headcount reductions were necessary and certain capitalized internal-use software charges were realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $19.0 million related to this action, of which $6.7 million were incurred during the year ended December 31, 2019 and $12.3 million were incurred during the year ended December 31, 2018. The Company does not expect any additional restructuring charges related to this action.

During the fourth quarter of 2017, management committed to an action to restructure certain parts of the Company, with the intent of shifting focus to more critical areas of the business and away from products that have not seen expected commercial success. The restructuring was also intended to facilitate cost efficiencies and savings. As part of the cost efficiency and savings plans, certain headcount and facility reductions were made in 2017 and 2018. Certain capitalized internal-use software charges have also been realized for software not yet placed into service that will not be completed and implemented due to this action. The Company incurred expenses of $62.7 million related to this action, of which $13.4 million were incurred during the year ended December 31, 2018 and $49.3 million were incurred during the year ended December 31, 2017. The Company does not expect any additional restructuring charges related to this action.

The Company also recognizes restructuring charges for redundant employees, facilities and contracts associated with completed acquisitions. Restructuring charges related to these acquisitions were not material in any of the years ended December 31, 2019, 2018 and 2017.

The following table summarizes the activity of the Company's restructuring accrual during the years ended December 31, 2019, 2018 and 2017 (in thousands):

 
Employee Severance and Related Benefits
 
Software Charges
 
Excess Facilities, Contract Terminations and Other
 
Total
Balance January 1, 2017
$
1,444

 
$
—

 
$
169

 
$
1,613

Costs incurred
17,311

 
31,965

 
5,608

 
54,884

Cash disbursements
(5,898
)
 
—

 
(3,212
)
 
(9,110
)
Software and other non-cash charges
—

 
(31,965
)
 
(1,179
)
 
(33,144
)
Balance December 31, 2017
12,857

 
—

 
1,386

 
14,243

Costs incurred
15,841

 
4,940

 
6,813

 
27,594

Cash disbursements
(18,922
)
 
—

 
(5,932
)
 
(24,854
)
Software and other non-cash charges
—

 
(4,742
)
 
(1,787
)
 
(6,529
)
Translation adjustments and other
732

 
—

 
(205
)
 
527

Balance December 31, 2018
10,508

 
198

 
275

 
10,981

Costs incurred
12,455

 
3,784

 
914

 
17,153

Cash disbursements
(17,294
)
 
(99
)
 
(1,038
)
 
(18,431
)
Software and other non-cash charges
—

 
(3,784
)
 
—

 
(3,784
)
Translation adjustments and other
38

 
—

 
—

 
38

Balance December 31, 2019
$
5,707

 
$
99

 
$
151

 
$
5,957