Note 12 - Restructuring

9 Months Ended

Sep. 30, 2011

2009 Customer Service Consolidation

In 2009, we began the consolidation of certain customer service facilities in North America and Europe to streamline our operations and deliver better and more efficient customer support to our users. The consolidation impacted approximately 1,000 employees. We have completed this consolidation and have incurred aggregate costs of approximately $47.2 million, primarily related to employee severance and benefits.

The following table summarizes by segment the restructuring costs recognized during the three months ended September 30, 2011 and 2010:



	Three Months Ended September 30, 2011									Three Months September 30, 2010
	Employee Severance and Benefits			Facilities			Total			Employee Severance and Benefits		Facilities		Total
	(In thousands)
Marketplaces	$	(168	)	$	(65	)	$	(233	)	$	2,977	$	28	$	3,005
Payments	—			—			—			—		—		—
	$	(168	)	$	(65	)	$	(233	)	$	2,977	$	28	$	3,005

The following table summarizes by segment the restructuring costs recognized during the nine months ended September 30, 2011 and 2010:



	Nine Months Ended September 30, 2011								Nine Months Ended September 30, 2010
	Employee Severance and Benefits		Facilities			Total			Employee Severance and Benefits		Facilities		Total
	(In thousands)
Marketplaces	$	37	$	(519	)	$	(482	)	$	17,228	$	3,200	$	20,428
Payments	—		—			—			9		—		9
	$	37	$	(519	)	$	(482	)	$	17,237	$	3,200	$	20,437

The following table summarizes the restructuring reserve activity during the nine months ended September 30, 2011:



	Employee Severance and Benefits			Facilities			Total
	(In thousands)
Accrued liability as of January 1, 2011	$	2,425		$	3,559		$	5,984
Charges (benefit)	37			(519		)	(482		)
Payments	(2,655		)	(1,142		)	(3,797		)
Adjustments	567			369			936
Accrued liability as of September 30, 2011	$	374		$	2,267		$	2,641

In the table above, adjustments primarily reflect the impact of foreign currency translation.