(16) BUSINESS SEGMENT INFORMATION

As discussed in Note 1, after the sale of HR Management, the Company reorganized its reportable segments into the following segments, (i) Customer Management, which provides agent-assisted services, self-service, and intelligent technology care solutions; and (ii) Information Management, which provides business support system (BSS) solutions. These segments are consistent with the Company's management of the business and reflect its internal financial reporting structure and operating focus.

The Company does not allocate activities below the operating income level to its reported segments. The Company's business segment information is as follows:


	Three Months Ended June 30,						Six Months Ended June 30,
	2011			2010			2011			2010
Revenues:
Customer Management	$	469.6		$	446.1		$	928.1		$	909.7
Information Management		77.0			78.0			156.8			160.4
Corporate and Other		5.0			4.1			11.3			4.1

	$	551.6		$	528.2		$	1,096.2		$	1,074.2

Depreciation:
Customer Management	$	14.7		$	17.4		$	29.6		$	34.2
Information Management		3.2			3.7			6.3			7.6
Corporate and Other		3.2			4.6			6.4			9.5

	$	21.1		$	25.7		$	42.3		$	51.3

Amortization:
Customer Management	$	1.8		$	1.9		$	3.7		$	3.8
Information Management		0.6			0.7			1.1			1.4

	$	2.4		$	2.6		$	4.8		$	5.2

Restructuring Charges:
Customer Management	$	—		$	15.3		$	—		$	15.3
Information Management		—			—			—			—
Corporate and Other		—			2.3			—			2.3

	$	—		$	17.6		$	—		$	17.6

Operating Income (Loss):
Customer Management	$	37.3		$	8.0		$	69.5		$	41.8
Information Management		6.5			9.4			13.7			16.3
Corporate and Other ⁽¹⁾		(5.7	)		(9.6	)		(8.1	)		(28.2	)

	$	38.1		$	7.8		$	75.1		$	29.9

Capital Expenditures:⁽²⁾
Customer Management	$	13.2		$	7.8		$	24.6		$	17.6
Information Management		3.2			2.2			7.0			4.5
Corporate and Other ⁽³⁾		3.2			2.9			5.7			5.2

	$	19.6		$	12.9		$	37.3		$	27.3

⁽¹⁾

Includes a $1.5 benefit associated with the Supplemental Executive Retirement Plan (SERP) curtailment for the six months ended June 30, 2011, costs previously allocated to the HR Management line of business of $2.9 and $9.1 for the three and six months ended June 30, 2010, and CEO transition costs of $6.2 for the six months ended June, 2010.

⁽ ² ⁾

Excludes proceeds from the disposal of property and equipment.

⁽ ³ ⁾

Includes shared services-related capital expenditures.


	At June 30, 2011		At December 31, 2010
Goodwill:
Customer Management	$	623.5	$	624.1
Information Management		197.2		196.4

	$	820.7	$	820.5