Financial Instruments

12 Months Ended

Dec. 31, 2015

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Financial Instruments

FINANCIAL INSTRUMENTS

Derivative Instruments

The Company is exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange rates.

The Company serves many of its U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada, China, Malaysia, Egypt, Costa Rica, Colombia, Dominican Republic, El Salvador, Nicaragua and Honduras. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to deliver services under these contracts are denominated in the local currency of the country where services are provided, which represents a foreign exchange exposure. Additionally, we have certain client contracts that are priced in Australian dollars, for which a substantial portion of the costs to deliver services are denominated in other currencies. The Company has hedged a portion of its exposure related to the anticipated cash flow requirements denominated in some of the aforementioned foreign currencies by entering into hedging contracts with several financial institutions to acquire a total of PHP 37,623.0 at a fixed price of $823.4 at various dates through December 2018, INR 10,932.0 at a fixed price of $156.2 at various dates through December 2018, CAD 40.7 at a fixed price of $32.3 at various dates through April 2018 and COP 10,000.0 at a fixed price of $3.2 at various dates through May 2016, and to sell a total of AUD 36.0 at a fixed price of 25.8 at various dates through December 2016. These instruments mature within the next 36 months and had a notional value of $1,040.8 at December 31, 2015 and $1,131.7 at December 31, 2014. The derivative instruments discussed above are designated and are effective as cash flow hedges. The following table reflects the fair values of these derivative instruments:

	At December 31,
	2015		2014
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	1.2	$	1.7
Included within other non-current assets	0.8		1.3
Included within other current liabilities	29.7		21.4
Included within other long-term liabilities	14.7		11.3

The Company recorded a deferred tax benefit of $16.2 and $11.3 related to these derivatives at December 31, 2015 and 2014, respectively. A total of $26.1 and $18.3 of deferred losses, net of tax, related to these cash flow hedges at December 31, 2015 and 2014, respectively, were included in accumulated other comprehensive loss (OCL). As of December 31, 2015, deferred losses of $28.4 ($17.5 net of tax), on derivative instruments included in accumulated OCL are expected to be reclassified into earnings during the next 12 months. The following tables provide the effect of these derivative instruments on the Company’s Consolidated Financial Statements during 2015 and 2014, respectively:

2015:

Derivatives in Cash Flow Hedging Relationships	Gain (Loss) Recognized in OCL on Derivative (Effective Portion)			Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)			Location of Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)
Foreign exchange contracts	$	(37.9	)	$	(25.2	)	Cost of providing services and products sold and Selling, general and administrative

2014:

Derivatives in Cash Flow Hedging Relationships	Gain (Loss) Recognized in OCL on Derivative (Effective Portion)			Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)			Location of Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)
Foreign exchange contracts	$	(7.5	)	$	(14.3	)	Cost of providing services and products sold and Selling, general and administrative

The gain or loss recognized related to the ineffective portion of the derivative instruments was immaterial for the years ended December 31, 2015 and 2014.

During 2015, 2014 and 2013, the Company recorded net losses of $25.2, $14.3 and $2.1, respectively, related to the settlement of forward contracts and options that were designated as cash flow hedges.

The Company also enters into derivative instruments (forwards) to economically hedge the foreign currency impact of assets and liabilities denominated in nonfunctional currencies. During the year ended December 31, 2015, a gain of $0.3 was recognized related to changes in fair value of these derivative instruments not designated as hedges, compared to a gain of $2.0 in the same period in 2014. The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies. These gains and losses are classified within other income, net in the accompanying Consolidated Statements of Income. The fair value of these derivative instruments not designated as hedges at December 31, 2015, was a $0.1 receivable.

The aggregate fair value of all derivative instruments in a liability position at December 31, 2015 was $44.4 for which the Company has no posted collateral.

Short-term Investments

As of December 31, 2015 and 2014, the Company held investment securities with a fair value of $12.2 and $13.0, respectively, that are held in a grantor trust for the benefit of participants in the EDCP and reflect the hypothetical investment balances of EDCP participants. The securities are classified as trading securities and included within short-term investments in the Consolidated Balance Sheets. The investment securities include exchange-traded mutual funds, common shares of the Company and money market accounts. These securities are carried at fair value, with gains and losses, both realized and unrealized, reported in other income (expense), net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading are included in other income (expense), net.