10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

______________________

Form 10-Q

______________________

ý QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2015

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to .

Commission File Number 1-14379

______________________

CONVERGYS CORPORATION

(Exact name of registrant as specified in its charter)

______________________

Incorporated under the laws of the State of Ohio

201 East Fourth Street, Cincinnati, Ohio 45202

I.R.S. Employer Identification Number 31-1598292

Telephone - Area Code (513) 723-7000

______________________

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  ý    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	ý	Accelerated filer	¨
Non-accelerated filer	¨	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  ý

At June 30, 2015, there were 98,277,823 common shares, without par value, outstanding, excluding amounts held in Treasury of 91,905,177.

CONVERGYS CORPORATION

Form 10-Q

For the Period Ended

June 30, 2015

INDEX

		Page
PART I. FINANCIAL INFORMATION
ITEM 1.	Financial Statements:
	Consolidated Statements of Income - Three and Six Months Ended June 30, 2015 and 2014 (Unaudited)	3
	Consolidated Statements of Comprehensive Income - Three and Six Months Ended June 30, 2015 and 2014 (Unaudited)	4
	Consolidated Balance Sheets - June 30, 2015 (Unaudited) and December 31, 2014	5
	Consolidated Statements of Cash Flow - Six Months Ended June 30, 2015 and 2014 (Unaudited)	6
	Notes to Condensed Consolidated Financial Statements (Unaudited)	7
ITEM 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	24
ITEM 3.	Quantitative and Qualitative Disclosures about Market Risk	35
ITEM 4.	Controls and Procedures	35
PART II. OTHER INFORMATION
ITEM 1	Legal Proceedings	37
ITEM 1A.	Risk Factors	37
ITEM 2.	Unregistered Sales of Equity Securities and Use of Proceeds	37
ITEM 6.	Exhibits	37
SIGNATURE		39

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PART I - FINANCIAL INFORMATION

ITEM 1.     FINANCIAL STATEMENTS

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited)

	Three Months Ended						Six Months Ended
	June 30,						June 30,
(In millions, except per share amounts)	2015			2014			2015			2014
Revenues	$	716.7		$	736.4		$	1,457.2		$	1,342.1
Costs and Expenses:
Cost of providing services and products sold	463.1			471.2			935.5			851.3
Selling, general and administrative	167.6			176.6			337.6			321.6
Research and development costs	1.8			1.9			3.6			3.8
Depreciation	36.3			39.5			72.9			66.0
Amortization	7.0			6.9			14.0			10.3
Restructuring charges	2.4			—			3.4			1.7
Gain on sale of real estate	—			(1.6		)	—			(1.6		)
Transaction and integration costs	2.2			5.0			4.7			30.1
Total Costs and Expenses	680.4			699.5			1,371.7			1,283.2
Operating Income	36.3			36.9			85.5			58.9
Other income (expense), net	—			0.1			2.8			(1.8		)
Interest expense	(4.7		)	(5.7		)	(9.3		)	(9.7		)
Income before Income Taxes	31.6			31.3			79.0			47.4
Income tax expense	2.6			6.4			10.8			8.8
Income from Continuing Operations, net of tax	29.0			24.9			68.2			38.6
Income (loss) from Discontinued Operations, net of tax	—			(0.2		)	0.1			0.3
Net Income	$	29.0		$	24.7		$	68.3		$	38.9
Basic Earnings Per Common Share:
Continuing operations	$	0.29		$	0.25		$	0.69		$	0.38
Discontinued operations	—			—			—			—
Basic Earnings per Common Share	$	0.29		$	0.25		$	0.69		$	0.38
Diluted Earnings Per Common Share:
Continuing operations	$	0.28		$	0.23		$	0.65		$	0.36
Discontinued operations	—			—			—			—
Diluted Earnings per Common Share	$	0.28		$	0.23		$	0.65		$	0.36
Weighted Average Common Shares Outstanding:
Basic	98.4			101.3			98.7			101.2
Diluted	105.0			107.0			105.3			107.1
Cash Dividends Declared per Share	$	0.08		$	0.07		$	0.15		$	0.13

See Notes to Consolidated Financial Statements.

3

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(Unaudited)

	Three Months Ended					Six Months Ended
	June 30,					June 30,
(In millions)	2015			2014		2015			2014
Net Income	$	29.0		$	24.7	$	68.3		$	38.9
Other Comprehensive Income (Loss), net of tax:
Foreign currency translation adjustments	10.1			5.9		(18.8		)	6.4
Change related to minimum pension liability	1.6			1.3		3.2			2.4
Unrealized holding (gain) loss on hedging activities	(1.8		)	20.2		2.9			20.0
Total other comprehensive income (loss)	9.9			27.4		(12.7		)	28.8
Total Comprehensive Income	$	38.9		$	52.1	$	55.6		$	67.7

See Notes to Consolidated Financial Statements.

4

CONSOLIDATED BALANCE SHEETS

	June 30, 2015			December 31, 2014
(In millions)
	(Unaudited)
ASSETS
Current Assets:
Cash and cash equivalents	$	195.3		$	198.9
Short-term investments	12.7			13.0
Receivables, net of allowances of $5.0 and $8.1	519.2			511.1
Deferred income tax assets	113.6			107.2
Prepaid expenses	45.6			28.9
Other current assets	33.2			31.8
Total Current Assets	919.6			890.9
Property and equipment, net	350.0			367.8
Goodwill	840.1			850.7
Other intangibles, net	336.0			355.2
Deferred income tax assets	9.6			8.2
Other assets	43.2			43.7
Total Assets	$	2,498.5		$	2,516.5
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current Liabilities:
Debt and capital lease obligations maturing within one year	$	5.3		$	7.5
Payables and other current liabilities	388.3			361.0
Total Current Liabilities	393.6			368.5
Long-term debt and capital lease obligations	332.5			368.4
Deferred income tax liabilities	280.7			275.6
Accrued pension liabilities	96.3			116.9
Other long-term liabilities	89.8			95.6
Total Liabilities	1,192.9			1,225.0
Convertible debentures conversion feature	63.7			64.3
Shareholders’ Equity:
Preferred shares – without par value, 5.0 authorized; none issued or outstanding	—			—
Common shares – without par value, 500.0 authorized; 190.2 and 189.8 issued, 98.3 and 99.4 outstanding, as of June 30, 2015 and December 31, 2014, respectively	1,084.0			1,077.5
Treasury stock – 91.9 and 90.4 as of June 30, 2015 and December 31, 2014, respectively	(1,523.9		)	(1,491.2		)
Retained earnings	1,761.2			1,707.6
Accumulated other comprehensive loss	(79.4		)	(66.7		)
Total Shareholders’ Equity	1,241.9			1,227.2
Total Liabilities and Shareholders’ Equity	$	2,498.5		$	2,516.5

See Notes to Consolidated Financial Statements.

5

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)

	Six Months Ended
	June 30,
(In millions)	2015			2014
CASH FLOWS FROM OPERATING ACTIVITIES
Net income	$	68.3		$	38.9
Income from discontinued operations, net of tax	0.1			0.3
Income from continuing operations, net of tax	68.2			38.6
Adjustments to reconcile income from continuing operations, net of tax, to net cash provided by operating activities of continuing operations:
Depreciation and amortization	86.9			76.3
Gain on sale of real estate	—			(1.6		)
Deferred income tax benefit	(0.6		)	(31.2		)
Stock compensation expense	7.7			5.2
Changes in assets and liabilities, net of acquisition:
Change in receivables	(11.5		)	17.6
Change in other current assets	(18.1		)	(23.0		)
Change in deferred charges, net	0.8			1.5
Change in other assets and liabilities	(32.7		)	(1.6		)
Change in payables and other current liabilities	32.1			9.9
Net cash provided by operating activities	132.8			91.7
CASH FLOWS FROM INVESTING ACTIVITIES
Capital expenditures	(51.6		)	(56.3		)
Proceeds from maturity of short-term investments	—			68.7
Acquisition, net of cash acquired	—			(804.5		)
Net cash used in investing activities	(51.6		)	(792.1		)
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from issuance of other long-term debt	—			344.9
Repayment of other long-term debt (term loan and capital lease obligations)	(54.2		)	(40.8		)
Proceeds from Asset Securitization Facility	374.0			155.0
Repayment of Asset Securitization Facility	(359.0		)	(135.0		)
Repurchase of common shares	(33.1		)	(10.0		)
Proceeds from exercise of stock options	0.9			1.1
Payments of dividends	(13.9		)	(12.1		)
Cash paid for debt issuance costs	—			(2.0		)
Excess tax benefits from share-based payment arrangements	0.5			1.9
Net cash (used in) provided by financing activities	(84.8		)	303.0
Net decrease in cash and cash equivalents	(3.6		)	(397.4		)
Cash and cash equivalents at beginning of period	198.9			580.8
Cash and cash equivalents at end of period	$	195.3		$	183.4

See Notes to Consolidated Financial Statements.

6

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Currency Amounts in Millions Except Per Share Amounts)

(Unaudited)

(1) BACKGROUND AND BASIS OF PRESENTATION

Convergys Corporation (the Company or Convergys) is a global leader in customer management, focused on bringing value to its clients through every customer interaction.

On March 3, 2014, Convergys completed its acquisition of SGS Holdings, Inc. (Stream), a global customer management leader, providing technical support, customer care and sales for Fortune 1000 companies. This acquisition expanded the Company's geographic footprint and capabilities, adding approximately 40,000 employees in 22 countries. Combined, Convergys has approximately 125,000 employees working in more than 150 locations in 31 countries, interacting with our clients' customers in 47 languages. Stream's complementary client portfolio diversified Convergys' client base through the addition of leading technology, communications and other clients. Stream operating results are included in Convergys' Consolidated Statements of Income beginning March 3, 2014.

The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial reporting (U.S. GAAP) and U.S. Securities and Exchange Commission (SEC) regulations, and, in the opinion of management, include all adjustments necessary for a fair presentation of the results of operations, financial position and cash flows for each period shown. All adjustments are of a normal and recurring nature. Certain information and footnote disclosures normally included in Financial Statements prepared in accordance with generally accepted accounting principles in the United States have been condensed or omitted. Interim Consolidated Financial Statements are not necessarily indicative of the financial position or operating results for an entire year. These interim Consolidated Financial Statements should be read in conjunction with the audited Financial Statements and the Notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014, filed on February 18, 2015.

(2) RECENT ACCOUNTING PRONOUNCEMENTS

In April 2015, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2015-03, "Simplifying the Presentation of Debt Issuance Costs." This ASU requires debt issuance costs to be presented in the balance sheet as a direct deduction from the carrying value of the associated debt liability, consistent with the presentation of a debt discount. This update is effective for interim and annual periods beginning after December 15, 2015 and is required to be applied retrospectively. This standard is not expected to have a material effect on the Company's consolidated financial statements.

In June 2014, the FASB issued ASU 2014-12, "Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period (Topic 718)." This ASU requires a reporting entity to treat a performance target that affects vesting and that could be achieved after the requisite service period as a performance condition, and apply existing guidance under the Stock Compensation Topic 718 as it relates to awards with performance conditions that affect vesting to account for such awards. This update will be applied prospectively and is effective for interim and annual periods beginning after December 15, 2015.  This standard is not expected to have a material effect on the Company’s consolidated financial statements.

In May 2014, the FASB issued ASU 2014-09, "Revenue from Contracts with Customers (Topic 606)." The standard will apply one comprehensive revenue recognition model across all contracts, entities and sectors. The core principal of the new standard is that revenue should be recognized to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. Once effective, this ASU will replace most of the existing revenue recognition requirements in U.S. GAAP. This update is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period. The Company is currently assessing the effect that adoption of the new standard, including possible adoption alternatives, will have on its consolidated financial statements.

In April 2014, the FASB issued ASU 2014-08, "Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360): Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity." This ASU changes the criteria for a disposal to qualify as discontinued operations and requires new disclosures for individually material disposal transactions that do not meet the definition of a discontinued operation.  Under the new standard, companies report discontinued operations when they have a disposal that represents a strategic shift that has or will have a major impact on operations or financial results.  This update was applied prospectively and became effective for annual periods, and interim periods within those years,

7

beginning after December 15, 2014.  This standard did not have a material effect on the Company's consolidated financial statements, but will impact the reporting of any future dispositions.

(3) BUSINESS COMBINATION

Stream Acquisition

Background and Financing

On January 6, 2014, the Company and its wholly-owned subsidiary (Merger Sub) entered into an Agreement and Plan of Merger (the Merger Agreement) with Stream and, for limited purposes, other Sellers listed in the Merger Agreement. On March 3, 2014, Merger Sub was merged with and into Stream (the Merger), with Stream continuing as the surviving corporation and as a wholly owned subsidiary of Convergys. At the time of the Merger, each share of Stream common stock was converted into the right to receive an amount in cash, without interest.

The total purchase price, net of cash acquired, was $802.6, which was funded using available cash, borrowings under the Accounts Receivable Securitization Facility and proceeds from a term loan under the February 28, 2014 Credit Agreement (the Credit Agreement). The Credit Agreement consisted of a term loan in the amount of $350.0 and a revolving credit facility in the amount of $300.0 (see Note 9, "Debt and Capital Lease Obligations" for the definition of these terms and further discussion).

The purchase price of Stream consisted of the following items:

Cash consideration for Stream stock (1)	$	481.0
Cash consideration for Stream stock options (2)	16.1
Cash consideration for repayment of Stream 11.25% Senior Secured Notes (3)	243.0
Cash consideration for repayment of Stream 10.0% Promissory Notes (4)	19.3
Cash consideration for repayment of Stream Revolving Credit Facility (5)	63.4
Cash consideration for transaction expenses of Stream (6)	7.8
Total cash consideration	830.6
Cash acquired (7)	(28.0		)
Net consideration transferred	$	802.6

(1) The cash consideration for the outstanding shares of Stream's common stock, which includes final settlement for working capital. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

(2) The cash consideration paid per share of "in the money" stock option awards.

(3) The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

(4) The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

(5) The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

(6) Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

(7) Represents the Stream cash balance acquired at acquisition.

The Company incurred $14.7 of direct transaction costs during 2014. These costs are included in Transaction and integration costs in the accompanying Consolidated Statements of Income.

Purchase Price Allocation

The Company accounted for Stream using the acquisition method of accounting in accordance with applicable U.S. GAAP whereby the total purchase price was allocated to tangible and intangible assets acquired and liabilities assumed based on respective fair values. The following table summarizes the assets acquired and liabilities assumed at the date of acquisition:

8

Purchase price allocation	At March 3, 2014
Assets:
Receivables	$	197.9
Other current assets	13.5
Property and equipment	159.3
Goodwill	276.5
Intangible assets	370.4
Other assets	7.9
Liabilities:
Accounts payable	(12.3		)
Accrued expenses	(100.3		)
Other current liabilities	(3.6		)
Debt	(34.6		)
Deferred tax - net	(59.4		)
Other long-term liabilities	(12.7		)
Total purchase price	$	802.6

As of March 31, 2015, the purchase price allocation for the acquisition was final. Goodwill was calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill were based on several strategic and synergistic benefits that are expected to be realized from the Stream acquisition. The benefits include an enhanced global footprint and expanded language capabilities. None of the goodwill is expected to be deductible for income tax purposes and goodwill was entirely allocated to the Customer Management - Agent Services reporting unit for purposes of the evaluation for any future goodwill impairment. The Company evaluated whether any adjustments in the prior period purchase price allocation were material and concluded no retrospective adjustments to prior period financial statements were required.

Intangible Assets Identified

The following details the total intangible assets identified:

Intangible asset type	Value		Life (years)
Customer relationship	$	352.0	17
Trade name	17.0		4
Favorable lease contract	1.4		1	-	7
Total	$	370.4

The fair value of the customer relationship asset was determined using the income approach through an excess earnings analysis, with projected earnings discounted at a rate of 11.0%. The customer relationship intangible asset represents relationships between Stream and its customers. Convergys applied the income approach through a relief-from-royalty analysis to determine the fair value of the Stream trade name asset. The determination of the useful lives was based upon consideration of market participant assumptions and transaction specific factors.

Impact on Operating Results

The results of Stream's operations have been included in Convergys' Consolidated Financial Statements since the March 3, 2014 date of acquisition. The following table provides revenue and results of operations from the acquired Stream business included in Convergys' results:

9

Stream results of operations	Three Months Ended June 30, 2014		Six Months Ended June 30, 2014
Revenues	$	248.5	$	334.1
Income (loss) before income taxes	$	1.2	$	(5.2	)

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the Company's prior year, January 1, 2014. The unaudited pro forma information presented below is for illustrative purposes only and does not reflect future events that may occur or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the six months ended June 30, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

	Six Months Ended June 30, 2014
Unaudited pro forma information
Revenues	$	1,513.5
Income from Continuing Operations, net of tax	$	32.8
Earnings from Continuing Operations per share
Basic	$	0.32
Diluted	$	0.31
Weighted average common shares outstanding
Basic	101.2
Diluted	107.1

(4) DIVESTITURES AND DISCONTINUED OPERATIONS

On May 16, 2012, the Company completed the sale of its Information Management line of business to NEC Corporation. During the three and six months endedJune 30, 2015 and 2014, the Company recorded additional gains and losses as certain contingencies and tax positions related to Information Management were settled or adjusted.

The results of the Information Management business have been classified as discontinued operations for all periods presented. During the three and six months endedJune 30, 2014, the Company earned $4.1 and $8.2, respectively, in revenue under transition services agreements. All transition services agreements expired by June 30, 2014, and the Company has substantially eliminated the related costs.

The results of the Information Management business included in discontinued operations for the three and six months endedJune 30, 2015 and 2014 are summarized as follows:

	Three Months Ended June 30,					Six Months Ended June 30,
	2015		2014			2015		2014
Revenue	$	—	$	—		$	—	$	—
Gain (loss) on disposition	0.2		(0.3		)	0.3		0.5
Income (loss) before income taxes	0.2		(0.3		)	0.3		0.5
Income tax expense (benefit):
Expense (benefit) related to gain on disposition	0.2		(0.1		)	0.2		0.2
(Loss) income from discontinued operations, net of tax	$	—	$	(0.2	)	$	0.1	$	0.3

(5) EARNINGS PER SHARE AND SHAREHOLDERS’ EQUITY

Earnings per Share

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The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:

		Continuing Operations					Discontinued Operations					Total
Three Months Ended June 30, 2015	Shares	Income		Per Share Amount			Income			Per Share Amount		Per Share Amount
Basic EPS	98.4	$	29.0	$	0.29		$	—		$	—	$	0.29
Effect of dilutive securities:
Stock-based compensation arrangements	0.7	—		—			—			—		—
Convertible Debt	5.9	—		(0.01		)	—			—		(0.01		)
Diluted EPS	105.0	$	29.0	$	0.28		$	—		$	—	$	0.28
Six Months Ended June 30, 2015
Basic EPS	98.7	$	68.2	$	0.69		$	0.1		$	—	$	0.69
Effect of dilutive securities:
Stock-based compensation arrangements	0.7	—		(0.01		)	—			—		(0.01		)
Convertible Debt	5.9	—		(0.03		)	—			—		(0.03		)
Diluted EPS	105.3	$	68.2	$	0.65		$	0.1		$	—	$	0.65
Three Months Ended June 30, 2014
Basic EPS	101.3	$	24.9	$	0.25		$	(0.2	)	$	—	$	0.25
Effect of dilutive securities:
Stock-based compensation arrangements	0.9	—		(0.01		)	—			—		(0.01		)
Convertible Debt	4.8	—		(0.01		)	—			—		(0.01		)
Diluted EPS	107.0	$	24.9	$	0.23		$	(0.2	)	$	—	$	0.23
Six Months Ended June 30, 2014
Basic EPS	101.2	$	38.6	$	0.38		$	0.3		$	—	$	0.38
Effect of dilutive securities:
Stock-based compensation arrangements	1.1	—		—			—			—		—
Convertible Debt	4.8	—		(0.02		)	—			—		(0.02		)
Diluted EPS	107.1	$	38.6	$	0.36		$	0.3		$	—	$	0.36

The diluted EPS calculation for the three and six months endedJune 30, 2015 excludes 0.3 of performance-based restricted stock units as the minimum performance criteria has not yet been achieved, as well as 0.7 performance-based restricted stock units (0.4 and 0.3 granted in 2015 and 2014, respectively) as the performance criteria for the third year of the 2014 grants and the second and third years of the 2015 grants have not yet been fully defined, thereby precluding a mutual understanding of the terms of the stock-based awards pursuant to ASC 718.

As described more fully in Note 9, during 2009 the Company issued approximately $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due 2029 (2029 Convertible Debentures). The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into common shares of the Company at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand in principal amount of debentures. The conversion rate is subject to adjustment for certain events outlined in the indenture governing the debentures (the Indenture), including payment of dividends. As of June 30, 2015, the implied conversion rate for the 2029 Convertible Debentures was $11.58 per share, or eighty-six and thirty-seven hundredths shares per one thousand in principal amount of debentures. There were 5.9 dilutive shares related to the 2029 Convertible Debentures for the three and six months endedJune 30, 2015.

Shareholders’ Equity

The Company repurchased 0.6 and 1.5 of its common shares during the three and six months endedJune 30, 2015 at an average price of $23.98 and $22.26 per share for a total of $14.6 and $32.6 under current authorizations approved by the Company's Board of Directors. Based upon timing of the transactions, $0.4 of shares repurchased had not settled as of June 30, 2015. These shares

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are excluded from outstanding shares at the end of the current quarter and were settled in cash during the third quarter of 2015. As of June 30, 2015, the Company had the authority to repurchase an additional $54.4 of outstanding common shares pursuant to current authorizations. On August 4, 2015, the Company's Board of Directors granted the Company approval to repurchase $250.0 common shares on a go-forward basis from the date of approval.

The Company also repurchased 0.2 shares at an average price of $25.33 for aggregate proceeds of $4.7 subsequent to June 30, 2015, through August 4, 2015.

Dividends

During 2014 and 2015, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014
May 12, 2014	June 19, 2014	$0.07	July 3, 2014
August 11, 2014	September 19, 2014	$0.07	October 3, 2014
November 5, 2014	December 26, 2014	$0.07	January 9, 2015
February 18, 2015	March 20, 2015	$0.07	April 3, 2015
May 5, 2015	June 18, 2015	$0.08	July 2, 2015

On August 4, 2015, the Company announced that its Board of Directors declared a quarterly cash dividend of $0.08 per common share to be paid on October 2, 2015 to shareholders of record as of September 18, 2015.

The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial covenants and other relevant factors.

(6) EMPLOYEE BENEFIT PLANS

The Company sponsors a frozen defined benefit pension plan, which includes both a qualified and non-qualified portion, for eligible employees in the U.S. (the Cash Balance Plan). The Company recorded a net liability of $48.5 and $69.1 as of June 30, 2015 and December 31, 2014, respectively, for the Cash Balance Plan. The Company contributed $20.0 to fund the Cash Balance Plan during the six months endedJune 30, 2015. In addition, the Company sponsors unfunded defined benefit plans for certain eligible employees in the Philippines and France. The Company recorded a liability of $39.6 and $40.0 as of June 30, 2015 and December 31, 2014, respectively, for these non-U.S. pension plans. Components of pension cost for the Cash Balance and the non-U.S. pension plans are as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
	2015			2014			2015			2014
Interest cost on projected benefit obligation	$	2.7		$	2.5		$	5.4		$	5.3
Service cost	1.9			1.7			3.8			3.3
Expected return on plan assets	(2.6		)	(2.3		)	(5.2		)	(4.6		)
Amortization and deferrals, net	2.7			1.8			5.4			3.9
Total cost	$	4.7		$	3.7		$	9.4		$	7.9

On July 25, 2013, the Company's Board of Directors authorized the Company to reinstate the Executive Deferred Compensation Plan  (the EDCP), effective January 1, 2014, for eligible participants, including executive officers.  This plan was previously frozen as of December 31, 2011. Under this authorization, the Company matches up to 100% of the first 3% of a participant's deferred amounts and 50% of a participant's next 2% of deferred amounts.  The Company match under the EDCP is reduced by the Company match available under the Company's Retirement and Savings Plan.

Components of pension cost for the EDCP are as follows:

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	Three Months Ended June 30,				Six Months Ended June 30,
	2015		2014		2015		2014
Interest cost on projected benefit obligation	$	0.1	$	0.2	$	0.2	$	0.3
Service cost	0.4		0.6		0.8		0.6
Total cost	$	0.5	$	0.8	$	1.0	$	0.9

(7) RESTRUCTURING

2015 Restructuring

The Company recorded severance expense of $2.4 and $3.4, respectively, for the three and six months ended June 30, 2015, related to Company's ongoing efforts to refine its operating model and reduce costs. The 2015 actions impacted approximately 200 employees. The severance expense is included in Restructuring charges on the Consolidated Statements of Income and is expected to be substantially paid in cash by June 30, 2016. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheet, was $1.4 as of June 30, 2015 and $1.0 as of March 31, 2015.

The Company also recorded restructuring expenses of $0.3 during the first quarter of 2015 related to the integration of Stream. These amounts are included in Transaction and integration costs in the Consolidated Statements of Income and are expected to be substantially paid in cash by March 31, 2016. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.3 as of June 30, 2015 and $0.3 as of March 31, 2015.

2014 Restructuring

During 2014, the Company recorded severance charges of $11.0 related to the elimination of certain redundant executive and non-executive positions as a result of the Company's integration of the Stream business. This severance activity impacted approximately 150 employees. These amounts are included in Transaction and integration costs in the Consolidated Statements of Income and are expected to be substantially paid in cash by December 31, 2015. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.8 as of June 30, 2015 compared to $1.3 as of March 31, 2015 and $2.6 as of December 31, 2014.

During 2014, the Company also recorded a severance charge of $1.7 related to restructuring actions impacting approximately 400 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charges are included in Restructuring charges on the Consolidated Statement of Income and are expected to be substantially paid in cash by December 31, 2015. The total remaining liability under this severance-related restructuring plan, which is included in Payables and other current liabilities in the Consolidated Balance Sheets, was 0.7 as of June 30, 2015 compared to $0.8 as of March 31, 2015 and $1.3 as of December 31, 2014.

(8) STOCK-BASED COMPENSATION PLANS

The Company’s operating results for the three and six months endedJune 30, 2015 included stock compensation expense of $4.3 and $8.4, respectively, compared to $2.2 and $5.2, respectively, for the same period in 2014. The increased expense in 2015 is primarily a result of expense related to the performance-based restricted stock units granted in 2013. Expense for the three and six months endedJune 30, 2015 included $0.2 and $0.7, respectively, related to awards classified as liabilities that will ultimately settle in cash.

Stock Options

The Company granted stock options to certain employees during 2012 and 2011. A summary of stock option activity for the six months endedJune 30, 2015 is presented below:

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Shares in Millions Except Per Share Amounts	Shares		Weighted Average Exercise Price		Weighted Average Remaining Contractual Term (in years)	Weighted Average Fair Value at Date of Grant (per share)
Options outstanding at January 1, 2015	0.7		$	13.24	6.6	$	3.72
Options exercisable at January 1, 2015	0.5		$	13.41	6.5	$	3.84
Granted	—		—
Exercised	(0.1	)	12.94
Forfeited	—		—
Options outstanding at June 30, 2015	0.6		$	13.28	6.1	$	3.74
Options exercisable at June 30, 2015	0.6		$	13.28	6.1	$	3.74

Time-based Restricted Stock Units

During the six months endedJune 30, 2015 and 2014, the Company granted 0.7 shares of time-based restricted stock units. The weighted-average fair values of these grants were $22.30 and $20.53 per share, respectively. The 2015, 2014 and 2013 time-based grants are scheduled to vest 25% at the completion of year one after the grant date, 25% after year two and 50% after year three.

The total compensation cost related to non-vested time-based restricted stock units not yet recognized as of June 30, 2015 was approximately $22.5, which is expected to be recognized over a weighted average of 1.2 years. Changes to non-vested time-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	1.3		$	17.66
Granted	0.7		22.30
Vested	(0.4	)	16.42
Forfeited	(0.1	)	20.28
Non-vested at June 30, 2015	1.5		$	20.13

Performance-based Restricted Stock Units

During the six months ended June 30, 2015 and 2014, the Company granted 0.4 and 0.3 shares, respectively, of performance-based restricted stock units. These grants provide for payout based upon the extent to which the Company achieves certain EPS targets, as determined by the Compensation and Benefits Committee of the Board of Directors, over three-year periods. Payout levels range from 50% to 200% of award shares earned. No payout can be earned if performance is below the minimum threshold level. As the targets for the third year of 2014 grants and second and third years of 2015 grants have not yet been set, the key terms have not been effectively communicated to the recipients, and as such the expense related to these grants cannot be recognized until the key terms are established. These grants have been excluded from the table below.

During the three months ended March 31, 2015, the Company established and communicated to participants the final key terms of the 2013 grant, resulting in a grant for accounting purposes with a grant date fair value of $21.84 per share. The total compensation cost related to non-vested performance-based restricted stock units not yet recognized as of June 30, 2015 was approximately $3.4, which is expected to be recognized ratably over the remaining vesting period ending in February 2016. Changes to non-vested performance-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

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Shares in Millions Except Per Share Amounts	Number of Shares	Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	—	$	—
Granted	0.3	21.84
Vested	—	—
Forfeited	—	—
Non-vested at June 30, 2015	0.3	$	21.84

(9) DEBT AND CAPITAL LEASE OBLIGATIONS

Debt and capital lease obligations consist of the following:

	June 30, 2015		December 31, 2014
2014 Term Loan, due 2019	$	211.5	$	261.0
2009 Convertible Debentures, due 2029	61.3		60.7
Capital Lease Obligations	10.0		14.2
Accounts Receivable Securitization	55.0		40.0
Total debt	337.8		375.9
Less current maturities	5.3		7.5
Long-term debt	$	332.5	$	368.4

Credit Facility

On February 28, 2014, the Company entered into a Credit Agreement establishing an unsecured credit facility in the aggregate amount of $650.0 (Credit Agreement). In connection with entering into the Credit Agreement, Convergys terminated its $300.0 Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the 2011 Credit Facility). The Credit Agreement consists of term loans (the Term Loan) in the aggregate amount of $350.0, and a revolving credit facility (the Revolving Credit Facility) in the amount of $300.0. The Company recorded the initial carrying amount of the Term Loan at $344.9, reflecting a discount of $5.1 resulting from fees paid directly to the lender at issuance. The discount will be amortized over the life of the Term Loan using the effective interest rate method (2.4% as of June 30, 2015), and is included in interest expense in the Consolidated Statements of Income. The conditions for the funding of the Term Loan and the Revolving Credit Facility were satisfied on March 3, 2014. Both mature on March 3, 2019, unless extended pursuant to the terms of the Credit Agreement. Outstanding amounts bear interest at one of the rates described in the Credit Agreement. During 2015 and 2014, the Company made voluntary Term Loan principal payments of $50.0 and $85.0, respectively. The next required principal payment is due March 3, 2019. While amounts borrowed and repaid under the Revolving Credit Facility may be re-borrowed, amounts repaid under the Term Loan may not be borrowed again under the Credit Agreement. Total borrowing capacity remaining under the Revolving Credit Facility was $300.0, with $215.0 outstanding principal on the Term Loan, as of June 30, 2015. The Credit Agreement contains certain affirmative and negative covenants, as well as other terms and conditions that are customary for credit facilities of this type, including financial covenants for leverage and interest coverage ratios. The Company was in compliance with all covenants at June 30, 2015.

Convertible Debentures

During 2009, Convergys issued a total of $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) in exchange for $122.5 of 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009, pursuant to an exchange offer. At the date of issuance, the Company recognized the liability component of the 2029 Convertible Debenture at its fair value of $56.3. The liability component is recognized as the fair value of a similar instrument that does not have a conversion feature at issuance. The equity component, which is the value of the conversion feature at issuance, was recognized as the difference between the proceeds from the issuance of the debentures and the fair value of the liability component, after adjusting for the deferred tax impact of $32.7. The 2029 Convertible Debentures were issued at a coupon rate of 5.75%, which was below that of a similar instrument that does not have a conversion feature. Therefore, the valuation of the debt component, using the income approach, resulted in a debt discount. The debt discount is being amortized over the life of a similar debt instrument without a conversion feature, which the Company determined to equal the

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contractual maturity of the 2029 Convertible Debentures. Amortization is based upon the effective interest rate method and is included in interest expense in the Consolidated Statements of Income.

The 2029 Convertible Debentures, which pay a fixed rate of interest semi-annually, have a contingent interest component that will require the Company to pay interest based on the trading price of the Debentures exceeding a specified threshold at specified times, commencing on September 15, 2019, as outlined in the Indenture. The maximum amount of contingent interest that will accrue is 0.75% per annum of the average trading price of the Debentures during the periods specified in the Indenture. The fair value of this embedded derivative was not significant at June 30, 2015 or December 31, 2014.

The Company is not entitled to redeem the 2029 Convertible Debentures prior to September 15, 2019. On or after September 15, 2019, the Company may redeem for cash all or part of the 2029 Convertible Debentures at par value plus accrued but unpaid interest if certain trading conditions of the Company’s common stock are satisfied. The holders of the 2029 Convertible Debentures have the option to require redemption at par value plus accrued but unpaid interest upon the occurrence of a fundamental change, a defined term in the Indenture.

The 2029 Convertible Debentures are convertible at the option of the holders on or after September 15, 2028 and prior to that date only under the following circumstances: (1) during any calendar quarter commencing after December 31, 2009, if the last reported sales price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the preceding calendar quarter is greater than or equal to 130% of the applicable conversion price (currently $15.05) for the 2029 Convertible Debentures on each applicable trading day (hereinafter referred to as the Sales Price Condition); (2) during the five business day period after any five consecutive trading day period (the Measurement Period) in which, as determined following a request by a holder of 2029 Convertible Debentures as provided in the Indenture, the trading price per $1,000 principal amount of 2029 Convertible Debentures for each trading day of such Measurement Period was less than 98% of the product of the last reported sale price of the Company’s common shares and the applicable conversion rate for the 2029 Convertible Debentures on each such trading day; (3) if the Company elects to redeem any or all of the 2029 Convertible Debentures; or (4) upon the occurrence of specified corporate events pursuant to the terms of the Indenture. Upon conversion, the Company will pay cash up to the aggregate principal amount of the 2029 Convertible Debentures to be converted and pay or deliver, as the case may be, cash, common shares of the Company or a combination of cash and common shares of the Company, at the Company’s election, in respect of the remainder, if any, of the Company’s conversion obligation in excess of the aggregate principal amount of the 2029 Convertible Debentures being converted.

The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into common shares of the Company at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand dollars in principal amount of debentures. As of June 30, 2015, the implied conversion rate for the 2029 Convertible Debentures was $11.58 per share, or eighty-six and thirty-seven hundredths shares per one thousand in principal amount of debentures. The conversion rate will be subject to adjustment for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. The conversion rate will increase for a holder who elects to convert this Debenture in connection with certain share exchanges, mergers or consolidations involving the Company, as described in the Indenture.

As of July 1, 2015 and 2014 (one day after the quarter end as stated in the Indenture), the 2029 Convertible Debentures were convertible at the option of the holders. This conversion right was triggered upon satisfaction of the Sales Price Condition (the closing price of the Company’s common shares was greater than or equal to $15.05, 130% of the conversion price of the 2029 Convertible Debentures at June 30, 2015, for at least 20 of the last 30 consecutive trading days ending on June 30, 2015). As a result, the equity component of the 2029 Convertible Debentures equal to $63.7 (the difference between the par value and carrying value of the 2029 Convertible Debentures at June 30, 2015), has been classified as temporary equity within the June 30, 2015 Consolidated Balance Sheet since this amount was considered redeemable. The Company will reassess the convertibility of the 2029 Convertible Debentures and the related balance sheet classification on a prospective basis. There have been no conversions of the 2029 Convertible Debentures through the date of this filing.

Based on quoted market prices at June 30, 2015, the fair value of the $125.0 aggregate principal amount of the Company’s 2029 Convertible Debentures is $284.6.

Asset Securitization Facility

During January 2014, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit of $150.0 expiring in January 2017. During June 2015, the Company amended the asset securitization facility to include the receivables of certain of the Company's Stream subsidiaries. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary of the Company. On March 13, 2015, the Company entered into an amendment to the Company's existing asset securitization facility to adjust the maximum Debt-to-EBITDA ratio permitted under the terms of the facility. As of June 30, 2015 and December 31, 2014,

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Convergys had drawn $55.0 and $40.0, respectively, in available funding from qualified receivables. Amounts have been classified under this facility as long-term debt within the Consolidated Balance Sheets.

At June 30, 2015, future minimum payments of the Company’s debt and capital lease arrangements (exclusive of any debt discounts) are as follows:

2015	$	3.7
2016	3.8
2017	56.1
2018	0.7
2019	215.4
2020	0.4
Thereafter	125.0
Total	$	405.1

(10) COMMITMENTS AND CONTINGENCIES

Commitments

At June 30, 2015, the Company had outstanding letters of credit of $25.5 and other bond obligations of $2.7 related to performance and payment guarantees. The Company believes that any guarantee obligation that may arise will not be material. The Company also has purchase commitments with telecommunications providers of $7.2 for the remainder of 2015.

At June 30, 2015, the Company had an outstanding performance bond obligation of $30.0 related to a performance and payment guarantee for the Company’s former HR Management line of business which was sold in 2010 to NorthgateArinso. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for this bond obligation. As part of the gain on disposition, the Company recognized a liability equal to the present value of probability weighted cash flows of potential outcomes, a Level 3 fair value measurement. Although the buyer is obligated to indemnify the Company for any and all losses, costs, liabilities and expenses incurred related to this performance bond, as of June 30, 2015, the Company maintains a liability of $0.3 for this obligation. The Company's guarantee for this bond obligation expires in August 2016.

Contingencies

The Company from time to time is involved in various loss contingencies, including tax and legal contingencies that arise in the ordinary course of business. The Company accrues for a loss contingency when it is probable that a liability has been incurred and the amount of such loss can be reasonably estimated. At this time, the Company believes that the results of any such contingencies, either individually or in the aggregate, will not have a materially adverse effect on the Company’s results of operations or financial condition. However, the outcome of any litigation cannot be predicted with certainty. An unfavorable resolution of one or more pending matters could have a materially adverse impact on the Company’s results of operations or financial condition in the future.

In November 2011, one of the Company's call center clients, Hyundai Motor America (Hyundai), tendered a contractual indemnity claim to Convergys Customer Management Group Inc., a subsidiary of the Company, relating to a putative class action captioned Brandon Wheelock, individually and on behalf of a class and subclass of similarly situated individuals, v. Hyundai Motor America, Orange County Superior Court, California, Case No. 30-2011-00522293-CU-BT-CJC. The lawsuit alleged that Hyundai violated California's telephone recording laws by recording telephone calls with customer service representatives without providing a disclosure that the calls might be recorded.

An amended settlement agreement was executed by the plaintiff, Hyundai and Convergys Customer Management Group, Inc., and received preliminary approval from the Court during the second quarter of 2015. The Court will hold a hearing during the fourth quarter of 2015 to determine whether to give final approval of the settlement. The Company’s liability with respect to the proposed settlement was fully accrued at June 30, 2015, and did not have a material impact on the Company’s liquidity, results of operations or financial condition.

(11) FAIR VALUE MEASUREMENTS

U.S. GAAP defines a hierarchy which prioritizes the inputs in measuring fair value. The three levels of the fair value hierarchy are as follows: Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities; Level 2 inputs are quoted prices for similar assets and liabilities in active markets or inputs that are observable for the asset or liability, either directly or indirectly through market corroboration, for substantially the full term of the financial instrument; and Level 3 inputs are

17

unobservable inputs based on the Company’s assumptions used to measure assets and liabilities at fair value. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement.

At June 30, 2015 and December 31, 2014, the Company had foreign currency forward contracts measured at fair value on a recurring basis. The fair values of these instruments were measured using valuations based upon quoted prices for similar assets and liabilities in active markets (Level 2) and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. There were no transfers between the three levels of the fair value hierarchy during the six months endedJune 30, 2015 and 2014. The assets and liabilities measured at fair value on a recurring basis as of June 30, 2015 and December 31, 2014 were as follows:

	June 30, 2015		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	2.6	$	—	$	2.6	$	—
Foreign currency forward contracts (liability position)	$	27.7	$	—	$	27.7	$	—

	December 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	3.3	$	—	$	3.3	$	—
Foreign currency forward contracts (liability position)	$	32.7	$	—	$	32.7	$	—

The Company also had investment securities held in a grantor trust for the benefit of participants of the executive deferred compensation plan measured at fair value at June 30, 2015 and December 31, 2014. The fair value of these instruments was measured using the quoted prices in active markets for identical assets (Level 1). There were no transfers between the three levels of the fair value hierarchy during the six months endedJune 30, 2015 and 2014. The assets measured at fair value on a recurring basis as of June 30, 2015 and December 31, 2014 were as follows:

	June 30, 2015		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.1	$	10.1	$	—	$	—
Convergys common stock	1.9		1.9		—		—
Money market accounts	0.7		0.7		—		—
Total	$	12.7	$	12.7	$	—	$	—

	December 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.3	$	10.3	$	—	$	—
Convergys common stock	2.1		2.1		—		—
Money market accounts	0.6		0.6		—		—
Total	$	13.0	$	13.0	$	—	$	—

(12) FINANCIAL INSTRUMENTS

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Derivative Instruments

The Company is exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange rates.

The Company serves many of its U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada, China, Malaysia, Egypt, Costa Rica, Colombia, Dominican Republic, El Salvador, Nicaragua and Honduras. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to deliver services under these contracts are denominated in the local currency of the country where services are provided, which represents a foreign exchange exposure. The Company has hedged a portion of its exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward exchange contracts with several financial institutions to acquire a total of PHP 38,544.0 at a fixed price of $866.3 at various dates through June 2018, INR 9,920.0 at a fixed price of $146.8 at various dates through March 2018 and CAD 43.9 at a fixed price of $35.9 at various dates through April 2018. These instruments mature within the next 36 months and had a notional value of $1,049.0 at June 30, 2015 and $1,131.7 at December 31, 2014. The derivative instruments discussed above are designated and effective as cash flow hedges. The following table reflects the fair values of these derivative instruments:

	June 30, 2015		December 31, 2014
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	1.8	$	1.7
Included within other non-current assets	0.8		1.3
Included within other current liabilities	17.7		21.4
Included within other long-term liabilities	9.8		11.3

The Company recorded a net deferred tax benefit of $9.6 and $11.3 related to these derivatives at June 30, 2015 and December 31, 2014, respectively. A total of $15.4 and $18.3 of deferred losses, net of tax, related to these cash flow hedges at June 30, 2015 and December 31, 2014, respectively, were included in accumulated other comprehensive income (loss) (OCI). As of June 30, 2015, deferred losses of $15.9 ($9.8 net of tax), on derivative instruments included in accumulated OCI are expected to be reclassified into earnings during the next twelve months. The following table provides the effect of these derivative instruments on the Company’s Consolidated Financial Statements for the three and six months endedJune 30, 2015 and 2014:

	Gain (Loss) Recognized in OCI on Derivative (Effective Portion)			(Loss) Gain Reclassified from Accumulated OCI into Income (Effective Portion)			Location of (Loss) Gain Reclassified from Accumulated OCI into Income (Effective Portion)
Three Months Ended June 30, 2015
Foreign exchange contracts	$	(7.1	)	$	(4.2	)	- Cost of providing services and products sold and Selling, general and administrative
Six Months Ended June 30, 2015
Foreign exchange contracts	$	(3.1	)	$	(7.9	)	- Cost of providing services and products sold and Selling, general and administrative
Three Months Ended June 30, 2014
Foreign exchange contracts	$	30.8		$	(2.8	)	- Cost of providing services and products sold and Selling, general and administrative
Six Months Ended June 30, 2014
Foreign exchange contracts	$	24.9		$	(8.6	)	- Cost of providing services and products sold and Selling, general and administrative

The amount recognized related to the ineffective portion of the derivative instruments was not material for the six months endedJune 30, 2015 and 2014.

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The Company also enters into derivative instruments (forwards) to economically hedge the foreign currency impact of assets and liabilities denominated in nonfunctional currencies. The Company recorded a net gain of $1.8 and $1.4 during the six months endedJune 30, 2015 and 2014, respectively, related to changes in fair value of these derivative instruments not designated as hedges. The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies. These gains and losses are classified within other income (expense), net in the accompanying Consolidated Statements of Income. The fair value of these derivative instruments not designated as hedges at June 30, 2015 was a $0.2 payable.

Short-Term Investments

In December 2011, the Company made investments in certain securities, included within Short-term investments in the Consolidated Balance Sheets, which are held in a grantor trust for the benefit of participants of the executive deferred compensation plan. This investment reflects the hypothetical investment balances of plan participants. As of June 30, 2015, the Company maintained investment securities with a fair value of $12.7 classified as trading securities. The investment securities include exchange-traded mutual funds, common stock of the Company and money market accounts. These securities are carried at fair value, with gains and losses, both realized and unrealized, reported in other income, net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading are included in other income, net.

(13) INCOME TAXES

The effective tax rate on net income from continuing operations was 8.2% and 13.7% for the three and six months endedJune 30, 2015 compared to 20.4% and 18.6%, respectively, in the same period last year. The change in the effective tax rates for the periods ended June 30, 2015 is primarily due to a shift in the geographic mix of worldwide income and a $4.9 net tax benefit recognized during the current quarter as a result of favorable resolution of certain tax audits.

The effective tax rate for the six months ended June 30, 2014 was impacted by a $1.5 net tax benefit associated with the repatriation of certain foreign earnings. This included $4.8 of tax benefit for the difference between tax previously accrued on foreign earnings and estimated taxes payable on the ultimate repatriation of such earnings, along with an additional $3.3 of income tax expense related to 2014 foreign earnings that contributed to the funding of the Stream acquisition.

The liability for unrecognized tax benefits was $50.9 and $59.9 at June 30, 2015 and December 31, 2014, respectively, and is included in other long-term liabilities in the accompanying Consolidated Balance Sheets. As of June 30, 2015, the total amount of unrecognized tax benefits that would affect income tax expense if recognized in the Consolidated Financial Statements is $44.8. This amount includes interest and penalties of $12.1. It is reasonably possible that the total amount of unrecognized tax benefits will decrease between approximately $18.0 and $31.0 in the next twelve months; however, actual developments in this area could differ from those currently expected.

(14) GOODWILL AND OTHER INTANGIBLE AND LONG-LIVED ASSETS

Goodwill and Intangible Assets

Goodwill was $840.1 at June 30, 2015 compared to $850.7 at December 31, 2014. This decrease was primarily due to foreign currency translation. The Company tests goodwill for impairment annually as of October 1 and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable. Goodwill impairment testing is performed at the reporting unit level. The Company's reporting units are Customer Management - Agent Services and Customer Management - Customer Interaction Technology (CIT). As of June 30, 2015 and December 31, 2014, all goodwill was held by the Customer Management - Agent Services reporting unit.

The impairment test for goodwill involves a two-step process. The first step compares the fair value of a reporting unit with its carrying amount, including the goodwill allocated to each reporting unit. If the carrying amount is in excess of the fair value, the second step requires the comparison of the implied fair value of the reporting unit goodwill with the carrying amount of the reporting unit goodwill. Any excess of the carrying value of the reporting unit goodwill over the implied fair value of the reporting unit goodwill will be recorded as an impairment loss. Fair value of the reporting units is determined using a combination of the market approach and the income approach. Under the market approach, fair value is based on actual stock price or transaction prices of comparable companies. Under the income approach, value is dependent on the present value of net cash flows to be derived from the ownership.

Intangible assets decreased to $340.7 at June 30, 2015 from $361.7 at December 31, 2014, primarily due to amortization and foreign currency translation. As of June 30, 2015, the Company’s total identifiable intangible assets consisted of the following:

20

	Gross Carrying Value		Accumulated Amortization			Net
Software (classified with Property and Equipment, net)	$	41.3	$	(36.6	)	$	4.7
Trademarks	26.2		(15.4		)	10.8
Customer relationships and other intangibles	463.4		(138.2		)	325.2
Total	$	530.9	$	(190.2	)	$	340.7

The intangible assets are being amortized using the following amortizable lives: 4 years for trademarks, 8 to 10 years for software and 1 to 17 years for customer relationships and other intangibles. The remaining weighted average depreciation period for software is approximately 1 year. The remaining weighted average amortization period for trademarks, customer relationships and other intangibles is approximately 15 years. Amortization of software is included within depreciation expense as the underlying assets are classified within property, plant and equipment.

Trademarks, customer relationships, and other intangibles amortization expense was $14.0 and $10.3 for the six months endedJune 30, 2015 and 2014, respectively, and is estimated to be approximately $27.5 for the year ended December 31, 2015. The related estimated expense for the five subsequent years ended December 31 is as follows:

2016	$	27
2017	27
2018	23
2019	22
2020	22
Thereafter	201

(15) PAYABLES AND OTHER CURRENT LIABILITIES

	At June 30, 2015		At December 31, 2014
Accounts payable	$	73.0	$	40.1
Deferred tax liability	0.5		0.6
Accrued income and other taxes	49.9		34.6
Accrued payroll-related expenses	138.5		156.4
Derivative liabilities	18.0		21.4
Accrued expenses, other	88.0		84.5
Deferred revenue and government grants	17.2		19.5
Restructuring and severance costs	3.2		3.9
	$	388.3	$	361.0

(16) ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):

21

Changes in Accumulated Other Comprehensive Income (Loss) by Component
		Foreign Currency			Derivative Financial Instruments			Pension Liability			Total
Balance at December 31, 2013		$	35.1		$	(22.5	)	$	(32.1	)	$	(19.5	)
	Other comprehensive income (loss) before reclassifications, net of tax	0.5			(3.8		)	—			(3.3		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			3.6			1.1			4.7
Net current-period other comprehensive income (loss)		0.5			(0.2		)	1.1			1.4
Balance at March 31, 2014		$	35.6		$	(22.7	)	$	(31.0	)	$	(18.1	)
	Other comprehensive income before reclassifications, net of tax	5.9			18.3			—			24.2
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			1.9			1.3			3.2
Net current-period other comprehensive income		5.9			20.2			1.3			27.4
Balance at June 30, 2014		$	41.5		$	(2.5	)	$	(29.7	)	$	9.3
Balance at December 31, 2014		$	(1.1	)	$	(18.3	)	$	(47.3	)	$	(66.7	)
	Other comprehensive (loss) income before reclassifications, net of tax	(28.9		)	2.4			—			(26.5		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			2.3			1.6			3.9
Net current-period other comprehensive (loss) income		(28.9		)	4.7			1.6			(22.6		)
Balance at March 31, 2015		$	(30.0	)	$	(13.6	)	$	(45.7	)	$	(89.3	)
	Other comprehensive income (loss) before reclassifications, net of tax	10.1			(4.4		)	—			5.7
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			2.6			1.6			4.2
Net current-period other comprehensive income (loss)		10.1			(1.8		)	1.6			9.9
Balance at June 30, 2015		$	(19.9	)	$	(15.4	)	$	(44.1	)	$	(79.4	)

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The following table summarizes the reclassifications out of accumulated other comprehensive income (loss):

Reclassifications from Accumulated Other Comprehensive Income (Loss)
Details about Accumulated Other Comprehensive Income (Loss) Components	Amount Reclassified from Accumulated Other Comprehensive Income (Loss)						Affected Line Item in the Consolidated Statements of Income
	Three Months Ended June 30, 2015			Six Months Ended June 30, 2015
Loss on derivative instruments	$	(4.2	)	$	(7.9	)	Cost of providing services and products sold and Selling, general and administrative
Tax benefit	1.6			3.0			Income tax expense
Loss on derivative instruments, net of tax	(2.6		)	(4.9		)	Income from Continuing Operations, net of tax
Adjustment of pension and other post employment obligations	(2.5		)	(5.0		)	Selling, general and administrative
Tax benefit	0.9			1.8			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.6		)	(3.2		)	Income from Continuing Operations, net of tax
Total reclassifications for the period	$	(4.2	)	$	(8.1	)
	Three Months Ended June 30, 2014			Six Months Ended June 30, 2014
Loss on derivative instruments	$	(2.8	)	$	(8.6	)	Cost of providing services and products sold and Selling, general and administrative
Tax benefit	0.9			3.1			Income tax expense
Loss on derivative instruments, net of tax	(1.9		)	(5.5		)
Adjustment of pension and other post employment obligations	(2.1		)	(3.9		)	Selling, general and administrative
Tax benefit	0.8			1.5			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.3		)	(2.4		)
Total reclassifications for the period	$	(3.2	)	$	(7.9	)

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ITEM 2.

MANAGEMENT DISCUSSION AND ANALYSIS OF

FINANCIAL CONDITION AND RESULTS OF OPERATIONS

(Currency Amounts in Millions Except Per Share Amounts)

BACKGROUND

Convergys Corporation (we, the Company or Convergys) is a global leader in customer management, focused on bringing value to our clients through every customer interaction. As a global provider in the industry, Convergys has a history of commitment and dedication to excellence in serving many of the world's largest brands. Our business model allows us to deliver consistent, quality service, at the scale and in the geographies that meet our clients' business needs and pro-actively partner to solve client business challenges through our account management model. We leverage our geographic footprint and comprehensive capabilities to help leading companies create quality customer experiences across multiple interaction channels while increasing revenue and reducing their cost to serve. We are uniquely positioned as a well-capitalized leader in our market and are able to invest in the services, technology, and analytics that matter to our client and their customers.

Operations and Structure

On March 3, 2014, Convergys completed its acquisition of SGS Holdings, Inc. (Stream), a global customer management leader providing technical support, customer care and sales for Fortune 1000 companies. This acquisition expanded the Company's geographic footprint and capabilities, adding approximately 40,000 employees in 22 countries. Combined, Convergys has approximately 125,000 employees working in more than 150 locations in 31 countries, interacting with our clients' customers in 47 languages. Stream's complementary client portfolio diversified Convergys' client base through the addition of leading technology, communications and other clients. Stream operating results are included in Convergys' Consolidated Statements of Income beginning March 3, 2014.

Agent-related revenues, which accounted for approximately 95% of revenues for the six months endedJune 30, 2015, are typically recognized as the services are performed based on staffing hours or the number of contacts handled by service agents using contractual rates. Remaining revenues are derived from the sale of premise-based and hosted automated self-care and technology solutions and provision of professional services. Revenues from the sale of these solutions and provision of services are typically recognized as the services are provided over the duration of the contract using contractual rates.

We believe our clients benefit from our worldwide workforce located in key geographies throughout the world, including the United States, Canada, the Philippines, India, China, Indonesia, Malaysia, Costa Rica, Colombia, Dominican Republic, El Salvador, Nicaragua, Honduras, Australia, the U.K., France, Tunisia, Egypt, Bulgaria and other various countries throughout the EMEA region. The Stream acquisition noted above, expanded the Company's presence in North America, Latin America, and the Philippines. Most notably, the acquisition increased Convergys' presence in EMEA by adding Stream's sites across Eastern and Western Europe, as well as multiple sites in North Africa. As a result of this combination, Convergys has a more diversified client base and an enhanced ability to offer a wider range of customer transactions in a more cost effective manner from multiple geographies, at scale.

Additional Information

The Company files annual, quarterly and current reports and proxy statements with the SEC. These filings are available to the public over the Internet on the SEC’s website at http://www.sec.gov and on the Company’s website at http://www.convergys.com. You may also read and copy any document we file with the SEC at its public reference facilities in Washington, D.C. You can also obtain copies of the documents at prescribed rates by writing to the Public Reference Section of the SEC at 100 F Street, N.E., Washington, DC 20549. Please call the SEC at 1-800-SEC-0330 for further information on the operation of the public reference facilities. You can also inspect reports, proxy statements and other information about Convergys at the offices of the NYSE Euronext, 11 Wall Street, New York, New York 10005.

FORWARD-LOOKING STATEMENTS

This report contains statements, estimates, or projections that constitute “forward-looking statements” as defined under U.S. federal securities laws. In some cases, one can identify forward looking statements by terminology such as “will,” “expect,” “estimate,” “think,” “forecast,” “guidance,” “outlook,” “plan,” “lead,” “project” or other comparable terminology. Forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience and our present expectations or projections. These risks include, but are not limited to: (i) the loss of a significant client or significant business from a client; (ii) the future financial performance of major industries that we serve; (iii) our failure to successfully acquire and integrate businesses; (iv) our inability to protect personally identifiable data against unauthorized access or unintended release; (v) our inability to maintain and upgrade our technology and network equipment in a timely manner; (vi) international business and political risks, including economic weakness and operational disruption as a result of natural events, political unrest, war,

24

terrorist attacks or other civil disruption; (vii) the effects of foreign currency exchange rate fluctuations; (viii) the failure to meet expectations regarding the tax treatment of acquired or divested businesses; (ix) adverse effects of litigation and other commitments and contingencies; and (x) those factors contained in our periodic reports filed with the SEC, included in the “Risk Factors” section of our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q. The forward-looking information in this document is given as of the date of the particular statement and we assume no duty to update this information. Our filings and other important information are also available on the investor relations page of our web site at www.convergys.com.

RESULTS OF OPERATIONS

Revenues

	Three Months Ended									Six Months Ended
	June 30,									June 30,
	2015		2014		Change			%		2015		2014		Change		%
Revenues:
Communications	$	396.1	$	409.5	$	(13.4	)	(3	)	$	793.7	$	749.0	$	44.7	6
Technology	143.3		144.5		(1.2		)	(1	)	293.6		232.3		61.3		26
Financial Services	51.9		51.0		0.9			2		107.0		101.8		5.2		5
Other	125.4		131.4		(6.0		)	(5	)	262.9		259.0		3.9		2
Total Revenues	$	716.7	$	736.4	$	(19.7	)	(3	)	$	1,457.2	$	1,342.1	$	115.1	9

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

Consolidated revenues for the second quarter of 2015 were $716.7, a 3% decrease from $736.4 in the same period in the prior year. Changes in currency exchange rates reduced revenues by approximately 3% in the current quarter as the U.S. dollar strengthened relative to the euro, British pound, Australian dollar and the Canadian dollar. Revenues from communications clients decreased 3% from the second quarter 2014, reflecting volume declines with our largest client and unfavorable currency exchange rate impacts, partially offset by volume increases and new programs with existing clients. Revenues from technology clients slightly decreased 1% from the second quarter of 2014, reflecting volume declines and unfavorable currency exchange rate impacts, partially offset by volume increases and new programs with existing clients. Revenues from financial services clients increased 2% from the second quarter of 2014, due to a new client and a new program with an existing client. Other revenues, which are comprised of clients outside the Company's three largest industries, decreased 5% from the second quarter of 2014. This decrease is attributable to volume declines, program completions and unfavorable currency exchange rate impacts, partially offset by volume increases along with new sites and programs with existing clients.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

Consolidated revenues for the six months ended June 30, 2015 were $1,457.2, a 9% increase from $1,342.1 in the same period in the prior year. The six months ended June 30, 2014 exclude Stream revenue of $171.4, primarily within the communications and technology verticals, for the two months preceding the acquisition. Changes in currency exchange rates reduced revenues by approximately 3% for the six months ended June 30, 2015 as the U.S. dollar strengthened relative to the euro, British pound, Australian dollar and Canadian dollar. Revenues from communications clients increased 6% from the first half of 2014, reflecting two additional months of revenue related to Stream, volume increases with existing clients and new client ramps, partially offset by volume decreases with several existing clients and unfavorable currency exchange rate impacts. Revenues from technology clients increased significantly from the first half of 2014, reflecting two additional months of revenue related to Stream, volume increases and new programs with existing clients, partially offset by volume declines and unfavorable currency exchange rate impacts. Revenues from financial services clients increased 5% from the first half of 2014 due to volume increases and new clients, offset by program completions. Other revenues increased 2% from the first half of 2014. This increase is attributable to new clients and volume increases with existing clients, partially offset by a program completion with one client.

Operating Costs and Expenses

25

	Three Months Ended										Six Months Ended
	June 30,										June 30,
	2015		2014			Change			%		2015		2014			Change			%
Operating Costs:
Cost of providing services and products sold	$	463.1	$	471.2		$	(8.1	)	(2	)	$	935.5	$	851.3		$	84.2		10
Selling, general and administrative	167.6		176.6			(9.0		)	(5	)	337.6		321.6			16.0			5
Research and development costs	1.8		1.9			(0.1		)	(5	)	3.6		3.8			(0.2		)	(5	)
Depreciation	36.3		39.5			(3.2		)	(8	)	72.9		66.0			6.9			10
Amortization	7.0		6.9			0.1			1		14.0		10.3			3.7			36
Restructuring	2.4		—			2.4			NM		3.4		1.7			1.7			100
Transaction and integration costs	2.2		5.0			(2.8		)	(56	)	4.7		30.1			(25.4		)	(84	)
Loss (gain) on sale of real estate	—		$	(1.6	)	1.6			(100	)	—		$	(1.6	)	1.6			(100	)
Total costs and expenses	$	680.4	$	699.5		$	(19.1	)	(3	)	$	1,371.7	$	1,283.2		88.5			7

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

Total operating costs and expenses for the second quarter of 2015 of $680.4 decreased 3% from $699.5 in the same period in the prior year. Changes in currency exchange rates resulted in reduced operating costs and expenses of approximately 4% in the current quarter. Total operating costs and expenses for the three months endedJune 30, 2015 and 2014 also include charges for transaction and integration related expenses of $2.2 and $5.0, respectively, associated with the acquisition of Stream.

As a percentage of revenues, the cost of providing services and products sold was 64.6% in the second quarter of 2015 compared to 64.0% in the prior year period, primarily as a result of the timing of certain program implementations. Selling, general and administrative expenses of $167.6 in the second quarter of 2015 decreased $9.0 from the prior year period as a result of lower spending in the current quarter due to synergies realized from the Stream integration, as well as favorable currency exchange impacts. These decreases were partially offset by increased expense in the current quarter for certain information technology infrastructure initiatives and additional investment in data privacy and security. As a percentage of revenues, selling, general, and administrative cost was 23.4% compared to 24.0% in the prior year. Depreciation expense of $36.3 decreased $3.2 from the prior year, while amortization expense of $7.0 increased $0.1. The decrease in depreciation expense resulted from the timing of certain assets becoming fully depreciated.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

Total operating costs and expenses of $1,371.7 increased 7% from the first half of 2014 costs of $1,283.2. The six months ended June 30, 2014 exclude Stream operating costs of $165.0 for the two months preceding the acquisition. Changes in currency exchange rates resulted in reduced operating costs and expenses of approximately 3% for the six months ended June 30, 2015. Total operating costs and expenses for the six months ended June 30, 2014 included a $14.7 and $15.4 charge for transaction and integration related expense, respectively, associated with the acquisition of Stream. These items are included within the Transaction and integration costs caption. As a percentage of revenues, the cost of providing services and products sold was 64.1% for the first six months of 2015, compared to 63.4% in the prior year period, largely due to the timing of certain program implementations. Selling, general and administrative expenses of $337.6 in the first half of 2015 increased 5% as compared to $321.6 in the prior year period, primarily due to two additional months of expense related to Stream. As a percentage of revenues, selling, general and administrative expense was 23.2% compared to 24.0% in the prior year period. This decrease is primarily due to favorable currency exchange impacts, as well as synergies realized from the Stream integration, partially offset by increased expense in the current year for certain information technology infrastructure initiatives and additional investment in data privacy and security. Depreciation expense of $72.9 increased $6.9 from the prior year period, while amortization expense of $14.0 increased $3.7. These increases primarily resulted from two additional months of expense in 2015 related to the acquired property and equipment and intangible assets from the Stream acquisition.

Operating Income and Adjusted Operating Income (a non-GAAP measure)

26

In order to assess the underlying operational performance of the continuing operations of the business and to have a basis to compare underlying results to prior and future periods, we provide the non-GAAP measures, Adjusted Operating Income and Adjusted Operating Margin (Adjusted Operating Income divided by Total Revenues), in the table below. For the three and six months endedJune 30, 2015 and 2014, Adjusted Operating Income and Adjusted Operating Margin exclude the following:

• Depreciation of $5.3 and $10.8 for the three and six months endedJune 30, 2015, respectively, and $5.9 and $7.7, respectively, in the prior year period, resulting from the fair value write-up of property and equipment acquired from Stream;

• Amortization of acquired intangible assets of $7.0 and $14.0 for the three and six months endedJune 30, 2015, respectively, and $6.9 and $10.3, respectively, in the prior year period;

• Integration expenses of $2.2 and $4.7 for the three and six months endedJune 30, 2015, respectively, compared to $5.0 and $15.4 for the same period in 2014, associated with Convergys' integration of the acquired Stream operations. These expenses primarily related to severance expense and fees for third-party consulting services;

• Transaction expenses of $14.7 for the six months ended June 30, 2014 associated with Convergys' acquisition of Stream. These expenses related to fees paid for third-party consulting services, and;

• Gain of $1.6 for the three and six months ended June 30, 2014 resulting from the settlement of a contingency related to a previous real estate sale.

Adjustments for these items are relevant in evaluating the overall performance of the business. Limitations associated with the use of these non-GAAP measures include that these measures do not present all of the amounts associated with our results as determined in accordance with GAAP. Management compensates for this limitation by using both the non-GAAP measures and the GAAP measures in its evaluation of performance. There are no material purposes for which we use these non-GAAP measures beyond those described above. These non-GAAP measures should be considered supplemental in nature and should not be construed as being more important than comparable GAAP measures.

	Three Months Ended											Six Months Ended
	June 30,											June 30,
	2015			2014			Change			%		2015			2014			Change			%
Operating Income	$	36.3		$	36.9		$	(0.6	)	(2	)	$	85.5		$	58.9		$	26.6		45
Operating Margin	5.1		%	5.0		%						5.9		%	4.4		%
Depreciation of property & equipment write-up	5.3			5.9			(0.6		)	(10	)	10.8			7.7			3.1			40
Amortization of acquired intangible assets	7.0			6.9			0.1			1		14.0			10.3			3.7			36
Transaction related expenses	—			—			—			NM		—			14.7			(14.7		)	(100	)
Integration related expenses	2.2			5.0			(2.8		)	(56	)	4.7			15.4			(10.7		)	(69	)
Gain on sale of real estate	—			(1.6		)	1.6			(100	)	—			(1.6		)	1.6			(100	)
Adjusted Operating Income (a non-GAAP measure)	$	50.8		$	53.1		$	(2.3	)	(4	)	$	115.0		$	105.4		$	9.6		9
Adjusted Operating Margin	7.1		%	7.2		%						7.9		%	7.9		%

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

Operating income was $36.3 for the second quarter of 2015 compared to operating income of $36.9 in the prior year. Excluding the impacts of items discussed above, adjusted operating income for the second quarter of 2015 was $50.8 compared to $53.1 in the same period in the prior year.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

Operating income was $85.5 for the first six months of 2015 compared to operating income of $58.9 in the prior year period. Excluding the impacts of items discussed above, adjusted operating income for the six months ended June 30, 2015 was $115.0 compared to $105.4 in the same period in the prior year. The increase from prior year is primarily due to the inclusion of two additional months of Stream results in the current year, in addition to synergies realized form the integration of Stream,

27

partially offset by increased expense in 2015 for certain information technology infrastructure initiatives and additional investment in data privacy and security.

Non-Operating Items

	Three Months Ended											Six Months Ended
	June 30,											June 30,
	2015			2014			Change			%		2015			2014			Change		%
Operating Income	$	36.3		$	36.9		$	(0.6	)	(2	)	$	85.5		$	58.9		$	26.6	45
Other income (expense), net	—			0.1			(0.1		)	(100	)	2.8			(1.8		)	4.6		NM
Interest expense	(4.7		)	(5.7		)	1.0			(18	)	(9.3		)	(9.7		)	0.4		(4	)
Income before Income Taxes	$	31.6		$	31.3		$	0.3		1		$	79.0		$	47.4		$	31.6	67

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

Interest expense decreased by $1.0 compared to the same period in prior year primarily due to a decrease in the Term Loan balance resulting from principal prepayments made during 2014 and 2015.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

Other income was $2.8 in the first half of 2015 compared to other expense of $1.8 for the first half of 2014. The change was primarily due to foreign currency exchange gains in the current period compared to foreign currency exchange losses in the prior year period. Interest expense decreased by $0.4 compared to the same period in prior year primarily due to a decrease in the Term Loan balance resulting from principal prepayments made during 2014 and 2015.

Income Taxes

	Three Months Ended									Six Months Ended
	June 30,									June 30,
	2015		2014		Change			%		2015		2014		Change		%
Income before Income Taxes	$	31.6	$	31.3	$	0.3		1		$	79.0	$	47.4	$	31.6	67
Income tax expense	2.6		6.4		(3.8		)	(59	)	10.8		8.8		2.0		23
Income from Continuing Operations, net of tax	$	29.0	$	24.9	$	4.1		16		$	68.2	$	38.6	$	29.6	77

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

The effective tax rate on net income from continuing operations was 8.2% for the three months endedJune 30, 2015 compared to an effective tax rate of 20.4% in the same period last year. The lower tax rate for the three months ended June 30, 2015 is primarily due to a shift in the geographic mix of worldwide income and a $4.9 benefit recognized during the current quarter as a result of favorable resolution of certain tax audits.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

The effective tax rate on net income from continuing operations was 13.7% for the six months ended June 30, 2015 compared to an effective tax rate of 18.6% in the same period last year. The lower tax rate for the six months ended June 30, 2015 is primarily due to a shift in the geographic mix of worldwide income and a $4.9 benefit recognized during the current quarter as a result of favorable resolution of certain tax audits. The effective tax rate for the six months ended June 30, 2014 was favorably impacted by discrete items, primarily driven by transaction costs incurred during 2014 that did not recur during 2015.

Net Income from Continuing Operations; Earnings per Diluted Share from Continuing Operations; Adjusted Net Income From Continuing Operations; and Adjusted Earnings per Diluted Share from Continuing Operations (non-GAAP measures)

In order to assess the underlying operational performance of the continuing operations of the business, we provide non-GAAP measures in the tables below that exclude, in addition to the operating charges discussed above, the following:

• Tax benefit of $4.9 for the six months ended June 30, 2015, resulting from favorable resolutions of tax audits;

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• Tax benefit of $1.5 for the six months ended June 30, 2014 to adjust the deferred tax liability associated with the change in classification for a portion of the undistributed earnings of the Company's foreign earnings that occurred during the fourth quarter of 2013, and;

• Tax expense of $0.4 for the six months ended June 30, 2014, resulting from the changes in the Company's state rate applicable to deferred tax assets and liabilities. This change in rate resulted from the combination of the Convergys and Stream operations.

We use income from continuing operations, net of tax and earnings per share data excluding the operating charges discussed above and the discrete tax items discussed above for the three and six months endedJune 30, 2015 and 2014, to assess the underlying operational performance of the continuing operations of the business for the year and to have a basis to compare underlying results to prior and future periods. Adjustments for these items are relevant in evaluating the overall performance of the business. Limitations associated with the use of these non-GAAP measures include that these measures do not include all of the amounts associated with our results as determined in accordance with GAAP. Management compensates for these limitations by using the non-GAAP measures, income from continuing operations, net of tax and diluted earnings per share excluding these items, and the GAAP measures, income from continuing operations, net of tax and diluted earnings per share, in its evaluation of performance. There are no material purposes for which we use these non-GAAP measures beyond those described above. These non-GAAP measures should be considered supplemental in nature and should not be construed as being more important than comparable GAAP measures.

	Three Months Ended										Six Months Ended
	June 30,										June 30,
	2015			2014		Change			%		2015			2014			Change			%
Income from Continuing Operations, net of tax	$	29.0		$	24.9	$	4.1		16		$	68.2		$	38.6		$	29.6		77
Total operating charges from above, net of tax	10.2			11.5		(1.3		)	(11	)	20.7			32.9			(12.2		)	(37	)
Release of income tax reserve	(4.9		)	—		(4.9		)	NM		(4.9		)	—			(4.9		)	NM
Adjustment for state tax rate changes	—			—		—			NM		—			0.4			(0.4		)	(100	)
Tax benefit related to unremitted foreign earnings	—			—		—			NM		—			(1.5		)	1.5			(100	)
Adjusted Income from Continuing Operations, net of tax (a non-GAAP measure)	$	34.3		$	36.4	$	(2.1	)	(6	)	$	84.0		$	70.4		$	13.6		19
Diluted Earnings Per Common Share:
Continuing operations	$	0.28		$	0.23	$	0.05		22		$	0.65		$	0.36		$	0.29		81
Impact of net charges above included in continuing operations, net of tax	0.05			0.11		(0.06		)	(55	)	0.15			0.30			(0.15		)	(50	)
Adjusted diluted earnings per common share from continuing operations (a non-GAAP measure)	$	0.33		$	0.34	$	(0.01	)	(3	)	$	0.80		$	0.66		$	0.14		21

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

Income from continuing operations, net of tax for the second quarter of 2015 was $29.0 compared to $24.9 for the same period in 2014, while income from continuing operations per diluted share for the second quarter in 2015 was $0.28 compared to $0.23 for the same period in 2014. Excluding the items discussed above, adjusted income from continuing operations, net of tax for the second quarter of 2015 was $34.3, or $0.33 per diluted share, compared to $36.4, or $0.34 per diluted share for the same period in 2014.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

Income from continuing operations, net of tax for the first half of 2015 was $68.2 compared to $38.6 for the same period in 2014, which income from continuing operations per diluted share for the first half of 2015 was $0.65 compared to $0.36 for the same period in 2014. Excluding the items discussed above, adjusted income from continuing operations, net of tax for the first half of 2015 was $84.0 or $0.80 per diluted share, compared to $70.4 or $0.66 per diluted share for the same period in 2014.

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Results of Discontinued Operations, Results of Discontinued Operations per Diluted Share, Net Income and Net Income per Diluted Share

	Three Months Ended									Six Months Ended
	June 30,									June 30,
	2015		2014			Change		%		2015		2014		Change			%
Income from Continuing Operations, net of tax	$	29.0	$	24.9		$	4.1	16		$	68.2	$	38.6	$	29.6		77
Income (loss) from Discontinued Operations, net of tax expense (benefit) of $0.2 and ($0.1), for the three months ended June, 2015 and 2014, respectively, and $0.2 and $0.2 for the six months ended June 30, 2015 and 2014, respectively.	—		(0.2		)	0.2		(100	)	0.1		0.3		$	(0.2	)	(67	)
Net Income	$	29.0	$	24.7		$	4.3	17		$	68.3	$	38.9	$	29.4		76
Diluted Earnings per Common Share:
Continuing operations	$	0.28	$	0.23		$	0.05	22		$	0.65	$	0.36	$	0.29		81
Discontinued operations	—		—			—		NM		—		—		—			NM
Net Diluted Earnings per Common Share	$	0.28	$	0.23		$	0.05	22		$	0.65	$	0.36	$	0.29		81

Three Months Ended June 30, 2015 versus Three Months Ended June 30, 2014

Second quarter 2014 results from discontinued operations include a loss of $0.2, net of tax. Activity in 2014 related to the settlement or adjustment of certain contingencies and tax positions related to the sale of the Information Management business.

Including the results of discontinued operations, second quarter 2015 net income and diluted earnings per share were $29.0 and $0.28, respectively, compared with $24.7 and $0.23, respectively, in the first quarter of 2014.

Six Months Ended June 30, 2015 versus Six Months Ended June 30, 2014

For the first six months of 2015 and 2014, respectively, results from discontinued operations included an additional gain of $0.1, net of tax, and $0.3, net of tax, related to the settlement or adjustment of certain contingencies and tax positions related to the sale of the Information Management business.

Including the results of discontinued operations net income and diluted earnings per share were $68.3 and $0.65, respectively for the first six months of 2015, compared with $38.9 and $0.36, respectively, for the same period in 2014.

EBITDA and Adjusted EBITDA (non-GAAP measures)

Management uses EBITDA, EBITDA margin (EBITDA divided by Total Revenues), Adjusted EBITDA, Adjusted EBITDA margin (Adjusted EBITDA divided by Total Revenues) and the GAAP measure, income from continuing operations, net of tax, to monitor and evaluate the underlying performance of the business and believes the presentation of these measures will enhance investors’ ability to analyze trends in the business and evaluate our underlying performance relative to other companies in the industry. EBITDA and Adjusted EBITDA should not be considered in isolation or as a substitute for income from continuing operations, net of tax, or other income statement data prepared in accordance with GAAP and our presentation of EBITDA and Adjusted EBITDA may not be comparable to similarly-titled measures used by other companies. There are no material purposes for which we use these non-GAAP measures beyond the purposes described above. These non-GAAP measures should be considered supplemental in nature and should not be construed as being more important than comparable GAAP measures.

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	Three Months Ended June 30,						Six Months Ended June 30,
	2015			2014			2015			2014
Income from Continuing Operations, net of tax under U.S. GAAP	$	29.0		$	24.9		$	68.2		$	38.6
Depreciation and Amortization	43.3			46.4			86.9			76.3
Interest expense	4.7			5.7			9.3			9.7
Income tax expense	2.6			6.4			10.8			8.8
EBITDA (a non-GAAP measure)	79.6			83.4			175.2			133.4
Gain on sale of real estate	—			(1.6		)	—			(1.6		)
Transaction related expenses	—			—			—			14.7
Integration related expenses	2.2			5.0			4.7			15.4
Adjusted EBITDA (a non-GAAP measure)	$	81.8		$	86.8		$	179.9		$	161.9
EBITDA Margin	11.1		%	11.3		%	12.0		%	9.9		%
Adjusted EBITDA Margin	11.4		%	11.8		%	12.3		%	12.1		%

RESTRUCTURING CHARGES

2015 Restructuring

The Company recorded severance expense of $2.4 and $3.4, respectively, for the three and six months ended June 30, 2015, related to Company's ongoing efforts to refine its operating model and reduce costs. The 2015 actions impacted approximately 200 employees. The severance expense is included in Restructuring charges on the Consolidated Statements of Income and is expected to be substantially paid in cash by June 30, 2016. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheet, was $1.4 as of June 30, 2015 and $1.0 as of March 31, 2015.

The Company also recorded restructuring expenses of $0.3 during the first quarter related to the integration of Stream. These amounts are included in Transaction and integration costs in the Consolidated Statements of Income and are expected to be substantially paid in cash by March 31, 2016. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.3 as of June 30, 2015 and $0.3 as of March 31, 2015.

2014 Restructuring

During 2014, the Company recorded severance charges of $11.0 related to the elimination of certain redundant executive and non-executive positions as a result of the Company's integration of the Stream business. This severance activity impacted approximately 150 employees. These amounts are included in Transaction and integration costs in the Consolidated Statements of Income and are expected to be substantially paid in cash by December 31, 2015. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.8 as of June 30, 2015 compared to $1.3 as of March 31, 2015 and $2.6 as of December 31, 2014.

During 2014, the Company also recorded a severance charge of $1.7 related to restructuring actions impacting approximately 400 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charges are included in Restructuring charges on the Consolidated Statement of Income and are expected to be substantially paid in cash by December 31, 2015. The total remaining liability under this severance-related restructuring plan, which is included in Payables and other current liabilities in the Consolidated Balance Sheets, was 0.7 as of June 30, 2015 compared to $0.8 as of March 31, 2015 and $1.3 as of December 31, 2014.

Savings from Restructuring Actions

The 2015 and 2014 severance actions resulted in cost reductions of approximately $2 and $20, respectively, on an annualized basis. The impact of these benefits is spread across our operating expenses, primarily selling, general and administrative expense. The severance actions also resulted in cash savings of approximately $2 and $17, respectively, on an annualized basis. The impact on liquidity was not material for either plan.

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CLIENT CONCENTRATION

During the first six months of 2015, our three largest clients accounted for 29.1% of our revenues, compared to 33.3% in the same period of 2014. Our largest client, AT&T, accounted for 13.4% of revenues in the first six months of 2015 as compared to 16.5% of revenue in the same period in the prior year. Revenues for all other clients were less than 10% of our consolidated revenues for the first six months of 2015 and 2014. Volumes under certain of our long-term arrangements are earned under multiple contracts with individual clients and are subject to variation based on, among other things, general economic conditions, client outsourcing trends and seasonal patterns in our clients' businesses.

BUSINESS OUTLOOK

Convergys expectations for EBITDA, EPS and constant currency revenue are unchanged from prior guidance. Due to the negative impact of the strengthened US dollar against the euro, Australian dollar, British pound, and Canadian dollar, the Company’s expectation for reported revenue has changed. As a result, Convergys now expects:

•Revenue of $2.940 billion to $3.020 billion, including approximately $0.075 billion negative impact of foreign exchange rates compared with 2014 rates, changed from the approximately $0.065 billion negative impact included in prior guidance;

•Adjusted EBITDA of $375 million to $395 million, unchanged from prior guidance;

•Adjusted effective tax rate to approximate 23 percent, unchanged from prior guidance;

•Diluted shares outstanding to approximate 105 million, unchanged from prior guidance;

•Adjusted Earnings per Diluted Common Share of $1.65 to $1.75, unchanged from prior guidance.

Not included in this outlook are acquisition-related impacts such as integration costs, intangible amortization and depreciation related to the fair value write-up of acquired property and equipment, and tax expense associated with cash repatriation. Also not included are impacts from future currency movements, non-cash pension settlement charges, significant discrete tax adjustments or any future share repurchase activities.

FINANCIAL CONDITION, LIQUIDITY AND CAPITAL RESOURCES

Liquidity and Cash Flows

We believe that we have adequate liquidity from cash and expected future operating cash flows to fund ongoing operations, invest in the business, make required debt payments and pay dividends at the discretion of the Board of Directors for the next twelve months.

Cash flows from operating activities generally provide us with a significant source of funding for our investing and financing activities. Cash flows from operating activities totaled $132.8 in the first six months of 2015 compared to $91.7 in the same period last year. The six months ended June 30, 2015, were negatively impacted by $6.9 of payments for transaction and integration related expenses. The six months ended June 30, 2014 were negatively impacted by $27.4 of tax payments related to the repatriation of non-U.S. cash, $29.4 of payments for transaction and integration related expenses and $15.0 used to fund an escrow account for ultimate settlement of working capital associated with the Stream acquisition. Excluding these items, cash flows provided by operating activities totaled $139.7 and $163.5 for the six months ended June 30, 2015 and 2014, respectively. This decrease is primarily due to a $20.0 contribution to the Company's Cash Balance Plan during 2015.

Cash flows used in investing activities were $51.6 during the first six months of 2015, resulting from capital expenditures during that period. Cash flows used in investing activities were $792.1 during the first six months of 2014, which included cash outflows of $804.5 (net of cash acquired) for the purchase of Stream's operations and $56.3 of capital expenditures, partially offset by $68.7 in proceeds from the maturity of short-term investments. 

Cash flows used in financing activities were $84.8 during the first six months of 2015 compared to $303.0 of cash flows provided by financing activities during the first six months of 2014. Activity in the current year included repayments of other long-term debt of $54.2 and net proceeds from the Asset Securitization Facility of $15.0. Additionally, we settled in cash the repurchase of 1.5 of the Company's common shares for $33.1, including $0.9 of shares repurchased but not settled prior to December 31, 2014 and excluding $0.4 of shares repurchased in the first half of the year that had not settled as of June 30, 2015. We also paid $13.9 in cash dividends and received $0.5 of excess tax benefits from share-based payment arrangements and $0.9 from the exercise of stock options. During the first six months of 2014, we had debt proceeds of $344.9 from the issuance of other long-term debt related to the Term Loan associated with the new Credit Agreement entered into in connection with the acquisition of Stream and repayments of other long-term debt of $40.8. Additionally, we had net proceeds from the Asset Securitization Facility of $20.0,

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repurchased 0.5 of the Company's common shares for $10.0, paid $12.1 in cash dividends and paid $2.0 of debt issuance costs during the six month ended 2014. We also received $1.9 of excess tax benefits from share-based payment arrangements and $1.1 from the exercise of stock options.

We use free cash flow and adjusted free cash flow, non-GAAP measures, to assess the financial performance of the Company. We define free cash flow as cash flows from operating activities less capital expenditures. A reconciliation of the GAAP measure, net cash provided by operating activities, to the non-GAAP measures, free cash flow and adjusted free cash flow, is as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
	2015			2014			2015			2014
Net cash provided by operating activities under U.S. GAAP	$	67.6		$	75.9		$	132.8		$	91.7
Capital expenditures	(23.0		)	(38.0		)	(51.6		)	(56.3		)
Free cash flow (a non-GAAP measure)	44.6			37.9			81.2			35.4
Stream acquisition - cash paid for transaction and integration related expenses (A)	2.4			7.4			6.9			29.4
Stream acquisition - cash received from escrow associated with the working capital settlement (A)	—			—			—			15.0
Cash paid for taxes related to repatriation of non-U.S. cash to partially fund the Stream acquisition (A)	—			—			—			27.4
Adjusted free cash flow (a non-GAAP measure)	$	47.0		$	45.3		$	88.1		$	107.2

(A) Because these payments were associated with investment activity, we have excluded these amounts from our adjusted free cash flow calculation.

Adjusted free cash flow was $47.0 and $88.1 for the three and six months endedJune 30, 2015, respectively, compared to $45.3 and $107.2 for the same periods in 2014. The decrease of $19.1 from the prior year in the six-month period primarily resulted from the $20.0 contribution to the Company's Cash Balance Plan during 2015.

We believe that free cash flow and adjusted free cash flow are useful to investors because they relate the operating cash flow of the Company to the capital that is spent to continue and improve business operations, such as investment in the Company’s existing businesses. Further, free cash flow and adjusted free cash flow provide an indication of the ongoing cash that is available for debt repayment, returning capital to shareholders and other opportunities. We also believe the presentation of these measures will enhance the investors' ability to analyze trends in the business and evaluate the Company's underlying performance relative to other companies in the industry. Limitations associated with the use of free cash flow and adjusted free cash flow include that they do not represent the residual cash flow available for discretionary expenditures as they do not incorporate certain cash payments including payments made on capital lease obligations or cash payments for business acquisitions. Management compensates for these limitations by utilizing the non-GAAP measures, free cash flow and adjusted free cash flow, and the GAAP measure, cash flows from operating activities, in its evaluation of performance. There are no material purposes for which we use these non-GAAP measures beyond the purposes described above.

Capital Resources, Off-Balance Sheet Arrangements and Contractual Commitments

At June 30, 2015, total capitalization was $1,643.4, consisting of $337.8 of short-term and long-term debt, $1,241.9 of equity and $63.7 of temporary equity associated with the convertible debentures conversion feature. The total debt-to-capital ratio was 20.6% at June 30, 2015, compared to 22.5% at December 31, 2014. This decrease primarily resulted from a decrease in total debt, primarily related to the Company's Term Loan.

On February 28, 2014, the Company entered into a Credit Agreement establishing an unsecured credit facility in the aggregate amount of $650.0 (Credit Agreement). In connection with entering into the Credit Agreement, Convergys terminated its $300.0 Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the 2011 Credit Facility). The Credit Agreement consists of term loans (the Term Loan) in the aggregate amount of $350.0, and a revolving credit facility (the Revolving Credit Facility) in the amount of $300.0. The Company recorded the initial carrying amount of the Term Loan at $344.9, reflecting a discount of $5.1 resulting from fees paid directly to the lender at issuance. The discount will be amortized over the life of the Term Loan using the effective interest rate method (2.4% as of June 30, 2015), and is included in interest expense in the Consolidated Statements of Income. The conditions for the funding of the Term Loan and the Revolving Credit Facility were satisfied on March 3, 2014. Both mature on March 3, 2019, unless extended pursuant to the terms of the Credit Agreement. Outstanding amounts bear interest at one of the rates described in the Credit Agreement. During 2015 and 2014, The Company made voluntary Term Loan principal payments of $50.0 and $85.0, respectively. The next required principal payment is due March 3, 2019. While amounts borrowed and repaid under the Revolving Credit Facility may be re-borrowed, amounts repaid under the

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Term Loan may not be borrowed again under the Credit Agreement. Total borrowing capacity remaining under the Revolving Credit Facility was $300.0, with $215.0 outstanding principal on the Term Loan, as of June 30, 2015. The Credit Agreement contains certain affirmative and negative covenants, as well as other terms and conditions that are customary for credit facilities of this type, including financial covenants for leverage and interest coverage ratios. The Company was in compliance with all covenants at June 30, 2015.

During 2009, Convergys issued a total of $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) in exchange for $122.5 of 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009, pursuant to an exchange offer. The entire balance of the 2029 Convertible Debentures was outstanding and convertible at the option of the holders as of June 30, 2015 and December 31, 2014.

During January 2014, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit of $150.0 expiring in January 2017. During June 2015, the Company amended the asset securitization facility to include the receivables of certain of the Company's Stream subsidiaries. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary of the Company. On March 13, 2015, the Company entered into an amendment to the Company's existing asset securitization facility to adjust the maximum Debt-to-EBITDA ratio permitted under the terms of the facility. As of June 30, 2015 and December 31, 2014, Convergys had drawn $55.0 and $40.0, respectively, in available funding from qualified receivables. Amounts have been classified under this facility as long-term debt within the Consolidated Balance Sheets.

We repurchased 0.6 and 1.5 of our common shares during the three and six months endedJune 30, 2015, at an average price of $23.98 and $22.26 per share for a total of $14.6 and $32.6 under current authorizations approved by the Company's Board of Directors. Based upon timing of the transactions, $0.4 of shares repurchased had not settled as of June 30, 2015. These shares are excluded from outstanding shares at the end of the current quarter and were settled in cash during the third quarter of 2015. The timing and terms of any future purchases depend on a number of considerations including market conditions and our liquidity. At June 30, 2015, the Company had the authority to repurchase an additional $54.4 pursuant to current authorizations. On August 4, 2015, the Company's Board of Directors granted the Company approval to repurchase $250.0 common shares on a go-forward basis from the date of approval. We also repurchased 0.2 shares at an average price of $25.33 for aggregate proceeds of $4.7 subsequent to June 30, 2015 through August 4, 2015.

At June 30, 2015, we had outstanding letters of credit of $25.5 and other bond obligations of $2.7 related to performance and payment guarantees. We believe that any guarantee obligation that may arise will not be material. We also have purchase commitments with telecommunications providers of $7.2 for the remainder of 2015.

At June 30, 2015, we had outstanding performance bond obligations of $30.0 related to performance and payment guarantees for the Company’s former HR Management line of business. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for these bond obligations. As part of the gain on disposition we recognized a liability equal to the present value of probability weighted cash flows of potential outcomes. Although the buyer is obligated to indemnify us for any and all losses, costs, liabilities and expenses incurred related to this performance bond, as of June 30, 2015 we maintain a liability of $0.3 for this obligation. The Company's guarantee for this bond obligation expires in August 2016.

We have unrecognized tax benefits of $50.9. It is reasonably possible that these unrecognized tax benefits will decrease between approximately $18 and $31 in the next twelve months based upon the resolution of audits; however, actual developments in this area could differ from those currently expected.

During 2014 and 2015, the Company has paid the following Board-approved dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014
May 12, 2014	June 19, 2014	$0.07	July 3, 2014
August 11, 2014	September 19, 2014	$0.07	October 3, 2014
November 5, 2014	December 26, 2014	$0.07	January 9, 2015
February 18, 2015	March 20, 2015	$0.07	April 3, 2015
May 5, 2015	June 18, 2015	$0.08	July 2, 2015

On August 4, 2015, the Company announced that its Board of Directors declared a quarterly cash dividend of $0.08 per common share to be paid on October 2, 2015 to shareholders of record as of September 18, 2015.

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The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial covenants and other relevant factors.  We intend to continue to use cash dividends as a means of returning capital to shareholders, subject to our determination that cash dividends are in the best interests of our shareholders.

ITEM 3.     QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

We are exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. Our risk management strategy includes the use of derivative instruments to reduce the effects on our operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates. In using derivative financial instruments to hedge exposures to changes in exchange rates and interest rates, we expose ourselves to counterparty credit risk. We manage exposure to counterparty credit risk by entering into derivative financial instruments with highly-rated institutions that can be expected to perform fully under the terms of the agreements and by diversifying the number of financial institutions with which we enter into such agreements.

Interest Rate Risk

Convergys had $270.0 of variable rate debt outstanding as of June 30, 2015, associated with the Term Loan and Asset Securitization Facility. Therefore, Convergys is exposed to changes in interest rates. Holding other variables constant, including the total amount of outstanding indebtedness, a one percent increase in interest rates on our variable-rate debt would cause an estimated increase in annual interest expense of approximately $2.7.

Foreign Currency Exchange Rate Risk

While most of our contracts are priced in U.S. dollars, approximately 20% of our revenue relates to contracts that are denominated in British pounds, euros, Australian dollars and Canadian dollars. A significant increase in the value of the U.S. dollar relative to these currencies may have a material impact on the value of those revenues when translated to U.S. dollars.

We serve many of our U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada, China, Malaysia, Egypt, Costa Rica, Colombia, Dominican Republic, El Salvador, Nicaragua and Honduras. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to deliver services under these contracts are denominated in the local currency of the country where services are provided, which represents a foreign exchange exposure. As of June 30, 2015, we have hedged a portion of our exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward contracts with several financial institutions to acquire a total of PHP 38,544.0 at a fixed price of $866.3 at various dates through June 2018, INR 9,920.0 at a fixed price of $146.8 at various dates through March 2018 and CAD 43.9 at a fixed price of $35.9 at various dates through April 2018. The fair value of these derivative instruments as of June 30, 2015 is presented in Note 11 of the Notes to Consolidated Financial Statements. The potential loss in fair value at June 30, 2015 for such contracts resulting from a hypothetical 10% adverse change in the underlying foreign currency exchange rates is approximately $104.9. This loss would be mitigated by corresponding gains on the underlying exposures.

Other foreign currency exposures arise from transactions denominated in a currency other than the functional currency. We periodically enter into forward exchange contracts that are not designated as hedges. The purpose of these derivative instruments is to protect the Company against foreign currency exposure pertaining to receivables, payables and intercompany transactions that are denominated in currencies different from the functional currencies of the Company or the respective subsidiaries. As of June 30, 2015, the fair value of these derivatives not designated as hedges was a $0.2 payable.

Critical Accounting Policies and Estimates

See “ITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our annual report for the year ended December 31, 2014 on Form 10-K for a discussion of our critical accounting policies and estimates.

There have been no material changes to our critical accounting policies and estimates in 2015.

ITEM 4.     CONTROLS AND PROCEDURES

The Company’s Chief Executive Officer and Chief Financial Officer evaluated, together with the Company’s General Counsel, Chief Accounting Officer and other key employees, the effectiveness of design and operation of the Company’s “disclosure controls and procedures” (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the Act)) as of the end of the quarter ended June 30, 2015. Based on this evaluation, the Company’s Chief Executive Officer and Chief Financial Officer have concluded that the Company’s disclosure controls and procedures were effective as of the end of the period covered by this report such that the information required to be disclosed by the Company in the reports that it files or submits

35

under the Act is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure, and are effective to ensure that such information is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms.

There were no significant changes in the design or approaches of the Company’s internal control over financial reporting, or any other factors, that occurred during the period covered by this quarterly report that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

36

PART II. OTHER INFORMATION

ITEM 1.     LEGAL PROCEEDINGS

The information required by Item 1 is included in Note 10 of the Notes to the Consolidated Financial Statements of this Form 10-Q and incorporated by reference herein.

ITEM 1A.     RISK FACTORS

See “ITEM 1A. Risk Factors” in our annual report for the year ended December 31, 2014 on Form 10-K for a discussion of our risk factors. There have been no material changes to our risk factors in 2015.

ITEM 2.     UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

There were no unregistered sales of equity securities during the second quarter of 2015 or from June 30, 2015 through the date of filing this report. We repurchased the following common shares during the six months endedJune 30, 2015, as summarized in the following table:

	Shares Repurchased	Average price per share
January 2015	311,479	$	19.80
February 2015	250,556	21.11
March 2015	293,242	22.30
April 2015	249,903	23.02
May 2015	205,622	24.10
June 2015	155,064	25.35
Total	1,465,866	$	22.26

At June 30, 2015, the Company remained authorized to repurchase up to an incremental $54.4 of outstanding shares. On August 4, 2015, the Company's Board of Directors granted the Company approval to repurchase $250.0 common shares on a go-forward basis from the date of approval. The timing and terms of any future purchases depend on a number of considerations including market conditions and our liquidity.

ITEM 6.     EXHIBITS

(a) Exhibits.

The following are filed as Exhibits to Part II of this Form 10-Q:

37

Exhibit Number
2.1	Agreement and Plan of Merger, dated January 6, 2014. (Incorporated by reference from Exhibit 2.1 to Form 8-K filed on January 7, 2014.)
3.1	Amended Articles of Incorporation of the Company. (Incorporated by reference from Exhibit 3.1 to Form 10-Q filed on May 5, 2010.)
3.2	Amended and Restated Code of Regulations of the Company. (Incorporated by reference from Exhibit 3.1 to Form 8-K filed on May 2, 2011.)
10.1	Form of Performance Restricted Stock Unit Award Agreement. (Incorporated by reference from Exhibit 10.1 to Form 8-K filed on January 28, 2015.)
10.2	Form of Time-Based Restricted Stock Unit Award Agreement. (Incorporated by reference from Exhibit 10.2 to Form 8-K filed on January 28, 2015.)
10.3	Amendment No. 7 to Receivables Purchase Agreement dated as of March 13, 2015. (Incorporated by reference from Exhibit 10.1 to Form 8-K on March 16, 2015.)
10.4	Amendment No. 8 to Receivables Purchase Agreement dated as of June 9, 2015. (Incorporated by reference from Exhibit 10.4 to Form 8-K on June 12, 2015.)
21	Subsidiaries of the Company.
31.1	Rule 13a - 14(a) Certification by Chief Executive Officer.
31.2	Rule 13a - 14(a) Certification by Chief Financial Officer.
32.1	Certification by Chief Executive Officer of Periodic Financial Reports Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	Certification by Chief Financial Officer of Periodic Financial Reports Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101	The following financial statements from the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2015, filed on May 5, 2015, formatted in XBRL: (i) Consolidated Statements of Income, (ii) Consolidated Statements of Comprehensive Income, (iii) Consolidated Balance Sheets, (iv) Consolidated Statements of Cash Flows, (v) the Notes to Condensed Consolidated Financial Statements.

ITEMS 3, 4 and 5 Are Not Applicable and Have Been Omitted

38

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		Convergys Corporation
Date:	August 4, 2015	/s/ Andre S. Valentine
		Andre S. Valentine
		Chief Financial Officer

39

EX-21

Exhibit 21 to 2015 10-Q
Convergys Corporation Direct and Indirect Subsidiaries
June 30, 2015
Entity Name									Jurisdiction
Convergys Corporation									Ohio
	Asset Ohio Fourth Street LLC								Ohio
	Convergys Software Service (Beijing) Ltd.								Peoples Republic of China
	Convergys Government Solutions LLC								Ohio
	Convergys Customer Management Group Inc.								Ohio
		SGS Holdings, Inc. (90.60156%)							Delaware
			Stream Global Services, Inc.						Delaware
				Stream Global Services El Salvador S.A. de C.V. (0.1%)					El Salvador
				Stream Holdings Corporation					Delaware
					Stream Florida Inc.				Delaware
						Stream Ireland Contact Services Limited			Ireland
					Stream New York Inc.				Delaware
					Stream Italy S.R.L. (fka Stream Italy S.R.L.)				Italy
					Stream Global Services - US, Inc.				Delaware
						Stream Global Services - AZ, Inc.			Arizona
					Stream International (Bermuda) Ltd.				Bermuda
						Stream International Egypt LLC (1%)			Egypt
						Stream Global Services El Salvador S.A. de C.V. (99.9%)			El Salvador
						Convergys Philippines Inc. (fka Stream International Global Services Philippines, Inc.) (1.5625%)			Philippines
						Stream International Costa Rica S.A.			Costa Rica
						Stream Global Services Honduras S.A. (99.6%)			Honduras
						Stream Global Services Denmark ApS			Denmark
						Stream International Service Europe BV			Netherlands
							Stream International Egypt LLC (99%)		Egypt
							SGS Tunisie S.A.R.L. (1%)		Tunisia
							Stream Conact Tunisie S.A.R.L. (fka N2SP Tunisie S.A.R.L.) (1%)		Tunisia
							Convergys Ireland Limited (fka Stream Ireland Limited)		Ireland
								SGS Tunisie S.A.R.L. (99%)	Tunisia
								Stream Conact Tunisie S.A.R.L. (fka N2SP Tunisie S.A.R.L.) (99%)	Tunisia
						Stream Mauritius Limited			Mauritius
					Stream International Inc.				Delaware
						Stream Global Services Honduras S.A. (0.4%)			Honduras
						Convergys International Nordic AB (fka Stream International Nordic AB)			Sweden
						Stream International Sp. z.o.o. (99%)			Poland
						Convergys Luxembourg			Luxembourg
							Convergys International Inc.		Delaware

						SGS Holdings, Inc. (9.39844%)				Delaware
				Convergys Group Servicios de Apoyo Informatico, S.L. (fka Stream Servicios de Apoyo Informatico, S.L.)						Spain
				Convergys Group Limited (fka Stream International (N.I.) Limited)						United Kingdom
					Stream International Sp. z.o.o. (1%)					Poland
					Stream Tunisie, S.A.R.L. (1%)					Tunisia
				Convergys Global Services GmbH (fka Stream Global Services GmbH)						Germany
				Convergys International Europe B.V. (fka Stream International Europe B.V.)						Netherlands
					Stream Tunisie, S.A.R.L. (99%)					Tunisia
					Convergys International Bulgaria EOOD (fka Stream International Bulgaria EOOD)					Bulgaria
				Convergys Customer Management C.V. (2.8695% LP)						Netherlands
Convergys Customer Management Australia Pty Ltd										Australia
Convergys Customer Management Colombia S.A.S.										Colombia
Convergys Funding Inc.										Kentucky
Convergys Customer Management International Inc.										Ohio
	Convergys Customer Management Group Canada Holding Inc.									Delaware
		Convergys Customer Management Delaware LLC								Delaware
		Convergys Netherlands LLC								Delaware
			Convergys Customer Management C.V. (0.0026% GP)							Netherlands
		Convergys Customer Management C.V. (97.1279% LP)								Netherlands
			Convergys International Luxembourg S.a.r.l.							Luxembourg
				Convergys Services Denmark ApS						Denmark
				Convergys Canada LLC						Delaware
					SGS Netherlands CV (0.68525%)					Netherlands
					Convergys Canada LP (0.1% GP)					Canada
				Convergys Canada LP (99.9% LP)						Canada
					Convergys Canada Holding B.V.					Netherlands
						Convergys Netherlands B.V.				Netherlands
							CCM Limited Partner ULC			Nova Scotia, Canada
								Stream International Canada ULC		Canada
								Convergys CMG Canada Limited Partnership (99% LP)		Manitoba, Canada
								Convergys New Brunswick, Inc.		New Brunswick, Canada
									Convergys CMG Canada Limited Partnership (1% GP)	Manitoba, Canada
				Convergys International B.V.						Netherlands
					Convergys Malaysia Sdn Bhd (fka Datacom South East Asia (M) Sdn. Bhd.)					Malaysia
					Intervoice, LLC (30%)					Texas
			SGS Netherlands CV (99.31475% GP)							Netherlands
				Stream Global Services LLC						Delaware
					SGS Netherlands Cooperatief U.A. (1%)					Netherlands
				SGS Netherlands Cooperatief U.A. (99%)						Netherlands
					SGS Netherlands Investment Corporation B.V.					Netherlands

			Convergys Philippines Inc. (fka Stream International Global Services Philippines, Inc.) (98.4375%)			Philippines
				Convergys Nicaragua, S.A. (fka Stream Global Services Nicaragua, S.A.) (0.01%)		Nicaragua
				eTelecare Philippines, Inc.		Philippines
				Convergys Services Philippines, Inc. (fka Stream Global Services Phils, Inc.)		Philippines
				Convergys Philippines Services Corporation		Philippines
					Convergys Singapore Holdings Pte. Ltd.	Singapore
					Convergys Malaysia (Philippines) Sdn Bhd (fka Datacom Connect (Phil) Sdn Bhd)	Malaysia
			Stream Global Services Hong Kong Limited			Hong Kong
				Convergys (Suzhou) Information Consulting Co., Limited (fka Stream (Suzhou) Information Consulting Co., Limited)		China
				Suzhou Ke Wei Xun Information Services Co., Ltd. (fka Suzhou SiJun Information Services Co. Ltd.)		China
			Convergys Services Singapore Pte, Ltd. (fka Stream Global Services - Singapore Pte. Ltd.)			Singapore
				Stream Business Process Outsourcing South Africa (Proprietary) Ltd.		South Africa
				eTelcare Global Solutions - UK, Ltd.		United Kingdom
				Convergys Nicaragua, S.A. (fka Stream Global Services Nicaragua, S.A.) (99.99%)		Nicaragua
			Convergys Holdings (GB) Limited (fka LBM Holdings Limited)			United Kingdom
				Convergys Holdings (UK) Ltd. (fka LBM Holdings (UK) Ltd.)		United Kingdom
					Convergys Intelligent Contact Ltd. (fka Stream Intelligent Contact Ltd., fka LBM Direct Marketing Ltd.)	United Kingdom
	Convergys Korea Limited (51%)					Korea
	Convergys Customer Management Mexico S. de R.L. de C.V. (1%)					Mexico
	Convergys Customer Management Netherlands B.V.					Netherlands
	Convergys CMG UK Limited					United Kingdom
	PT Convergys Customer Management Indonesia (1%)					Indonesia
Encore Receivable Management, Inc.						Kansas
Convergys India Services Private Limited						India
	Convergys Stream Pvt. Ltd. (fka Stream International Services Pvt. Ltd.)					India
		Convergys Infowavz Pvt. Ltd. (fka Infowavz International Pvt. Ltd.) (98.1715105%)				India
Convergys CMG Insurance Services LLC						Ohio
Convergys Learning Solutions LLC						Delaware
	DigitalThink (India) Pvt. Ltd.					India
Convergys Customer Management Mexico S. de R.L. de C.V. (99%)						Mexico
Intervoice, LLC (70%)						Texas

		Edify LLC			Delaware
			Intervoice do Brasil Comerico Servicos e Partipacoes Ltda. (0.000007%)		Brazil
		Intervoice GP, Inc.			Nevada
			Intervoice Limited Partnership (1%)		Nevada
		Intervoice LP, Inc.			Nevada
			Intervoice Limited Partnership (99%)		Nevada
		Intervoice Acquisition Subsidiary, Inc.			Nevada
			Intervoice Colombia Ltda. (6%)		Colombia
		Intervoice Colombia Ltda. (94%)			Colombia
		Intervoice do Brasil Comerico Servicos e Partipacoes Ltda. (99.999993%)			Brazil
		Brite Voice Systems, LLC			Kansas
			Intervoice Pte Ltd.		Singapore
			Intervoice Limited		United Kingdom
				Intervoice GmbH	Germany
				Germany South Africa (Pty) Ltd (fka French Rose 14 (Pty) Ltd)	South Africa
	PT Convergys Customer Management Indonesia (99%)				Indonesia
• All subsidiaries conduct business under their legal name.

EX-31.1

Exhibit 31.1 to 2015 10-Q

Certification

I, Andrea J. Ayers, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Convergys Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	August 4, 2015	/s/ Andrea J. Ayers
		Andrea J. Ayers
		Chief Executive Officer

EX-31.2

Exhibit 31.2 to 2015 10-Q

Certification

I, Andre S. Valentine, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Convergys Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	August 4, 2015	/s/ Andre S. Valentine
		Andre S. Valentine
		Chief Financial Officer

EX-32.1

Exhibit 32.1 to 2015 10-Q

CERTIFICATION OF PERIODIC FINANCIAL REPORT BY CHIEF EXECUTIVE OFFICER PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Form 10-Q for the quarter ended June 30, 2015 of Convergys Corporation (the “Company”), as filed with the Securities and Exchange Commission on August 4, 2015 (the “Report”), I, Andrea J. Ayers, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company as of and for the periods covered in the Report.

/s/ Andrea J. Ayers

Andrea J. Ayers

Chief Executive Officer

August 4, 2015

A signed original of this written statement required by Section 906 has been provided to Convergys Corporation and will be retained by Convergys Corporation and furnished to the Securities and Exchange Commission or its staff upon request.

The foregoing certification is being furnished to the Securities and Exchange Commission as an exhibit to the Form 10-Q and shall not be considered filed as part of the Form 10-Q.

EX-32.2

Exhibit 32.2 to 2015 10-Q

CERTIFICATION OF PERIODIC FINANCIAL REPORT BY CHIEF FINANCIAL OFFICER PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Form 10-Q for the quarter ended June 30, 2015 of Convergys Corporation (the “Company”), as filed with the Securities and Exchange Commission on August 4, 2015 (the “Report”), I, Andre S. Valentine, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company as of and for the periods covered in the Report.

/s/ Andre S. Valentine

Andre S. Valentine

Chief Financial Officer

August 4, 2015

A signed original of this written statement required by Section 906 has been provided to Convergys Corporation and will be retained by Convergys Corporation and furnished to the Securities and Exchange Commission or its staff upon request.

The foregoing certification is being furnished to the Securities and Exchange Commission as an exhibit to the Form 10-Q and shall not be considered filed as part of the Form 10-Q.

XML

Business Combinations Business Combinations (Intangible Assets Identified) (Details) - USD ($) $ in Millions	1 Months Ended	6 Months Ended
	Mar. 31, 2014	Jun. 30, 2015	Mar. 03, 2014
Acquired Finite-Lived Intangible Assets [Line Items]
Fair Value Inputs, Discount Rate	11.00%
Finite-Lived Intangible Assets, Gross		$ 530.9
Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross		463.4
Finite-Lived Customer Relationships, Gross			$ 352.0
Trade Names [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Trade Names, Gross			17.0
Trademarks [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross		$ 26.2
Finite-Lived Intangible Asset, Useful Life		4 years
Off-Market Favorable Lease [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Asset, Off-market Lease, Favorable, Gross			1.4
Stream Acquisition [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Assets, Gross			$ 370.4
Minimum [Member] | Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Asset, Useful Life		1 year
Minimum [Member] | Contract-Based Intangible Assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Asset, Useful Life		1 year
Maximum [Member] | Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Asset, Useful Life		17 years
Maximum [Member] | Trademarks [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Asset, Useful Life		4 years
Maximum [Member] | Contract-Based Intangible Assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-Lived Intangible Asset, Useful Life		7 years

XML

Debt And Capital Lease Obligations (Revolving Credit Facility) (Details) - USD ($) $ in Millions	6 Months Ended		12 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2014	Mar. 03, 2014	Mar. 11, 2013
Senior Notes				$ 230.0
Line of Credit Facility, Amount Outstanding	$ 211.5		$ 261.0
Interest Payable, Current				13.0
Repayments of Debt	50.0		85.0
Proceeds from (Repayments of) Debt	$ 0.0	$ 344.9	344.9
Debt Instrument, Unamortized Discount			$ 5.1
Debt Instrument, Interest Rate, Basis for Effective Rate	0.024
2011 Credit Facility [Member]
Line of credit, maximum borrowing capacity					$ 300.0
2014 Term Loan [Member]
Line of Credit Facility, Amount Outstanding	$ 215.0
Line of credit, maximum borrowing capacity				350.0
2014 Revolving Credit Facility [Member]
Line of credit, maximum borrowing capacity	$ 300.0			300.0
2014 Credit Facility [Member]
Line of Credit Facility, Expiration Date	Mar. 03, 2019
Line of credit, maximum borrowing capacity				$ 650.0

XML

Employee Benefit Plans (Schedule Of Components Of Pension Cost) (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Pension Plan [Member]
Interest cost on projected benefit obligation	$ 2.7	$ 2.5	$ 5.4	$ 5.3
Service cost	1.9	1.7	3.8	3.3
Expected return on plan assets	(2.6)	(2.3)	5.2	4.6
Amortization and deferrals - net	2.7	1.8	(5.4)	(3.9)
Pension cost	4.7	3.7	9.4	7.9
Unfunded Executive Pension Plans [Member]
Interest cost on projected benefit obligation	0.1	0.2	0.2	0.3
Service cost	0.4	0.6	0.8	0.6
Pension cost	$ 0.5	$ 0.8	$ 1.0	$ 0.9

XML

Accumulated Other Comprehensive Income/(Loss) Reclassifications out of Accumulated Other Comprehensive Income (Details) - USD ($) $ in Millions	3 Months Ended				6 Months Ended
	Jun. 30, 2015	Mar. 31, 2015	Jun. 30, 2014	Mar. 31, 2014	Jun. 30, 2015	Jun. 30, 2014
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, before Tax	$ 4.2		$ 2.8		$ 7.9	$ 8.6
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, Tax	(1.6)		(0.9)		(3.0)	(3.1)
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, Net of Tax	(2.6)	$ (2.3)	(1.9)	$ (3.6)	(4.9)	(5.5)
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension and Other Post Retirement Obligations included in Net Income, before Tax	(2.5)		(2.1)		(5.0)	(3.9)
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension and Other Post Retirement Obligations included in Net Income, Tax	0.9		0.8		1.8	1.5
Other Comprehensive Income (Loss), Reclassification Adjustment from AOCI, Pension and Other Postretirement Benefit Plans, for Net Gain (Loss), Net of Tax	(1.6)	$ (1.6)	(1.3)	$ (1.1)	3.2	2.4
Amounts Reclassified from Accumulated Other Comprehensive Income, Net of Tax	$ (4.2)		$ (3.2)		$ (8.1)	$ (7.9)

XML

Debt And Capital Lease Obligations Debt And Captial Lease Obligations (Convertible Debentures) (Details)	3 Months Ended		6 Months Ended	12 Months Ended
	Jun. 30, 2015 USD ($) $ / shares	Jun. 30, 2014	Jun. 30, 2015 USD ($) $ / shares	Dec. 31, 2009 USD ($) $ / shares	Dec. 31, 2014 USD ($)
Debt Instrument
Accounts Receivable Securitization	$ 55,000,000		$ 55,000,000		$ 40,000,000
Debt Instrument, Interest Rate, Basis for Effective Rate			0.024
Temporary Equity, Par Value	63,700,000		$ 63,700,000		64,300,000
Debt Instrument, Convertible, Threshold Consecutive Trading Days			30 days
Debt Instrument, Convertible, Threshold Percentage of Stock Price Trigger			130.00%
Debt Instrument, Convertible, Stock Price Trigger | $ / shares			$ 15.05
Maximum percentage of debenture trading price			98.00%
Contingent Interest			0.0075
Debt Instrument, Convertible, Threshold Trading Days			20
Deferred tax impact on convertible debt	$ 280,700,000		$ 280,700,000		$ 275,600,000
Convertible Debt [Member]
Debt Instrument
Debt Instrument, Convertible, Conversion Price | $ / shares	$ 11.58		$ 11.58	$ 12.07
Debt Instrument, Convertible, Conversion Ratio			86.37	82.82
Debt Instrument, Convertible, Terms of Conversion Feature				1000
Debt Instrument, Face Amount	$ 125,000,000		$ 125,000,000
Debt Instrument, Interest Rate, Stated Percentage	5.75%		5.75%
Debt Instrument, Maturity Date	Sep. 15, 2029
Convertible Debt [Member]
Debt Instrument
Debt Instrument, Convertible, Conversion Price | $ / shares				$ 12.07
Debt Instrument, Convertible, Conversion Ratio				82.82
Debt Instrument, Convertible, Terms of Conversion Feature			1000	1000
Debt Instrument, Face Amount				$ 125,000,000
Debt Instrument, Interest Rate, Stated Percentage				5.75%
Debt Instrument, Maturity Date		Sep. 15, 2029
Liability component of convertible debt recognized at issuance	$ 284.6		$ 284.6	$ 56,300,000
Deferred tax impact on convertible debt				32,700,000
4.875% Unsecured Senior Notes [Member]
Debt Instrument
Extinguishment of Debt, Amount				$ 122,500,000
Debt Instrument, Interest Rate, Stated Percentage				4.875%
Debt Instrument, Maturity Date				Dec. 15, 2009

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Earnings Per Share And Shareholders' Equity Earnings Per Share And Shareholders' Equity (Schedule of Dividends Declared and Paid) (Details) - $ / shares	3 Months Ended
	Sep. 30, 2015	Jun. 30, 2015	Mar. 31, 2015	Dec. 31, 2014	Sep. 30, 2014	Jun. 30, 2014	Mar. 31, 2014
Schedule of Dividends Declared and Paid [Line Items]
Common Stock, Dividends, Per Share, Cash Paid	$ 0.08	$ 0.07	$ 0.07	$ 0.07	$ 0.07	$ 0.06	$ 0.06

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Goodwill And Other Intangible Assets (Tables)

6 Months Ended

Jun. 30, 2015

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule Of Total Intangible Assets Primarily Acquired Through Business Combinations

As of June 30, 2015, the Company’s total identifiable intangible assets consisted of the following:

	Gross Carrying Value		Accumulated Amortization			Net
Software (classified with Property and Equipment, net)	$	41.3	$	(36.6	)	$	4.7
Trademarks	26.2		(15.4		)	10.8
Customer relationships and other intangibles	463.4		(138.2		)	325.2
Total	$	530.9	$	(190.2	)	$	340.7

Schedule Of Estimated Amortization Expense

The related estimated expense for the five subsequent years ended December 31 is as follows:

2016	$	27
2017	27
2018	23
2019	22
2020	22
Thereafter	201

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Debt And Capital Lease Obligations (Schedule Of Debt And Capital Lease Obligations) (Details) - Line of Credit Facility, Lender [Domain] - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014	Mar. 03, 2014
Debt Instrument
Senior Notes			$ 230.0
Line of Credit Facility, Amount Outstanding	$ 211.5	$ 261.0
2029 Convertible debt	61.3	60.7
Capital Lease Obligations	10.0	14.2
Asset Securitization Facility	55.0	40.0
Debt and Capital Lease Obligations	337.8	375.9
Less current maturities	5.3	7.5
Long-term debt	$ 332.5	$ 368.4

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Earnings Per Share And Shareholders' Equity (Tables)

6 Months Ended

Jun. 30, 2015

Earnings Per Share [Abstract]

Schedule Of Reconciliation Of The Numerator And Denominator Of The Basic And Diluted Earnings (Loss) Per Share (EPS) Computations

The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:

		Continuing Operations					Discontinued Operations					Total
Three Months Ended June 30, 2015	Shares	Income		Per Share Amount			Income			Per Share Amount		Per Share Amount
Basic EPS	98.4	$	29.0	$	0.29		$	—		$	—	$	0.29
Effect of dilutive securities:
Stock-based compensation arrangements	0.7	—		—			—			—		—
Convertible Debt	5.9	—		(0.01		)	—			—		(0.01		)
Diluted EPS	105.0	$	29.0	$	0.28		$	—		$	—	$	0.28
Six Months Ended June 30, 2015
Basic EPS	98.7	$	68.2	$	0.69		$	0.1		$	—	$	0.69
Effect of dilutive securities:
Stock-based compensation arrangements	0.7	—		(0.01		)	—			—		(0.01		)
Convertible Debt	5.9	—		(0.03		)	—			—		(0.03		)
Diluted EPS	105.3	$	68.2	$	0.65		$	0.1		$	—	$	0.65
Three Months Ended June 30, 2014
Basic EPS	101.3	$	24.9	$	0.25		$	(0.2	)	$	—	$	0.25
Effect of dilutive securities:
Stock-based compensation arrangements	0.9	—		(0.01		)	—			—		(0.01		)
Convertible Debt	4.8	—		(0.01		)	—			—		(0.01		)
Diluted EPS	107.0	$	24.9	$	0.23		$	(0.2	)	$	—	$	0.23
Six Months Ended June 30, 2014
Basic EPS	101.2	$	38.6	$	0.38		$	0.3		$	—	$	0.38
Effect of dilutive securities:
Stock-based compensation arrangements	1.1	—		—			—			—		—
Convertible Debt	4.8	—		(0.02		)	—			—		(0.02		)
Diluted EPS	107.1	$	38.6	$	0.36		$	0.3		$	—	$	0.36

Schedule of Dividends Declared and Paid [Table Text Block]

During 2014 and 2015, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014
May 12, 2014	June 19, 2014	$0.07	July 3, 2014
August 11, 2014	September 19, 2014	$0.07	October 3, 2014
November 5, 2014	December 26, 2014	$0.07	January 9, 2015
February 18, 2015	March 20, 2015	$0.07	April 3, 2015
May 5, 2015	June 18, 2015	$0.08	July 2, 2015

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Stock-Based Compensation Plans (Narrative) (Details) - USD ($) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Stock compensation expense	$ 4.3	$ 2.2	$ 8.4	$ 5.2
Awards settled in cash [Member]
Stock compensation expense	0.2		$ 0.7
Performance Shares [Member]
Granted, shares			0.4	0.3
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value			$ 21.84
Performance Shares [Member] | Maximum [Member]
Payout range			200.00%
Performance Shares [Member] | Minimum [Member]
Payout range			50.00%
Performance Based Restricted Stock [Member]
Total unrecognized compensation cost related to non-vested restricted stock and restricted stock units	3.4		$ 3.4
Time-Based Restricted Stock [Member]
Granted, shares			0.7	0.7
Total unrecognized compensation cost related to non-vested restricted stock and restricted stock units	$ 22.5		$ 22.5
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value			$ 22.30	$ 20.53
Weighted average recognition period (in years)	1 year 2 months 18 days
2013 Performance grants [Domain] | Performance Based Restricted Stock [Member]
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value	$ 21.84
Performance-based grants that provide for payout contingent upon certain EPS targets [Member] | 2013 Performance grants [Domain]
Granted, shares				0.3

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Divestitures (Narrative) (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Discontinued Operation, Gain (Loss) from Disposal of Discontinued Operation, before Income Tax	$ 0.2	$ (0.3)	$ 0.3	$ 0.5
Federal, state and foreign income tax obligation	0.2	(0.1)	0.2	0.2
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	$ 0.0	(0.2)	$ 0.1	0.3
Transition Services Revenue		$ 4.1		$ 8.2

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Business Combinations Business Combinations (Narrative) (Details) - USD ($) shares in Millions, $ in Millions	1 Months Ended	3 Months Ended	6 Months Ended
	Mar. 31, 2014	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014	Mar. 03, 2014
Business Acquisition [Line Items]
Fair Value Inputs, Discount Rate	11.00%
Business Acquisition, Equity Interest Issued or Issuable, Number of Shares	0.7
Payments to Acquire Businesses, Net of Cash Acquired	$ 802.6		$ 0.0	$ (804.5)
Senior Notes					$ 230.0
Interest Payable, Current					13.0
Business Acquisition, Transaction Costs					14.7
Business Combination, Pro Forma Information, Revenue of Acquiree since Acquisition Date, Actual		$ 248.5		334.1
Business Acquisition, Effective Date of Acquisition	Mar. 03, 2014
Business Combination, Pro Forma Information, Earnings or Loss of Acquiree since Acquisition Date, Actual		$ 1.2		$ (5.2)
2014 Term Loan [Member]
Business Acquisition [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity					350.0
2014 Revolving Credit Facility [Member]
Business Acquisition [Line Items]
Line of Credit Facility, Maximum Borrowing Capacity			$ 300.0		$ 300.0
Convertible Debt [Member]
Business Acquisition [Line Items]
Repayments of Convertible Debt	$ 16.1
Interest Paid	3.2
Revolving Credit Facility [Member]
Business Acquisition [Line Items]
Interest Paid	0.3
Repayments of Lines of Credit	$ 63.1

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Stock-Based Compensation Plans (Time-Based Restricted Stock Units) (Details) - Time-Based Restricted Stock [Member] - USD ($) $ / shares in Units, shares in Millions, $ in Millions	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014
Non-vested, beginning balance, shares	1.3
Granted, shares	0.7	0.7
Vested, shares	(0.4)
Forfeited, shares	(0.1)
Non-vested, ending balance, shares	1.5
Non-vested, beginning balance, weighted average fair value at date of grant	$ 17.66
Granted, weighted average fair value at date of grant	22.30	$ 20.53
Vested, weighted average fair value at date of grant	16.42
Forfeited, weighted average fair value at date of grant	20.28
Non-vested, ending balance, weighted average fair value at date of grant	$ 20.13
Employee Service Share-based Compensation, Nonvested Awards, Compensation Cost Not yet Recognized	$ 22.5

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Goodwill And Other Intangible Assets (Schedule Of Estimated Amortization Expense) (Details) $ in Millions	Jun. 30, 2015 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
2016	$ 27
2017	27
2018	23
2019	22
2020	22
Thereafter	$ 201

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Financial Instruments (Narrative) (Details) - USD ($) $ in Millions	3 Months Ended	6 Months Ended
	Jun. 30, 2014	Jun. 30, 2015	Mar. 31, 2015	Dec. 31, 2014	Mar. 31, 2014	Dec. 31, 2013
Derivatives
Derivative instruments maturity period (in months)		36 months
Derivative, Notional Amount		$ 1,049.0		$ 1,131.7
Deferred tax expense (benefit)		(9.6)		(11.3)
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	$ (2.5)	(15.4)	$ (13.6)	(18.3)	$ (22.7)	$ (22.5)
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, before Tax		(15.9)
Deferred gain on derivative instruments reclassified from OCI to earnings during next twelve months, net of tax		(9.8)
Derivative Instruments Not Designated as Hedging Instruments, Loss	$ 1.4	1.8
Foreign Currency Derivative Instruments Not Designated as Hedging Instruments at Fair Value, Net		0.2
Trading Securities		12.7
Interest-bearing deposits, fair value		12.7		$ 13.0
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts PHP [Member]
Derivatives
Derivative, Notional Amount		38,544.0
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts INR [Member]
Derivatives
Derivative, Notional Amount		9,920.0
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts CAD [Member]
Derivatives
Derivative, Notional Amount		43.9
Cash Flow Hedging [Member] | Forward Contracts PHP [Member]
Derivatives
Derivative, Notional Amount		866.3
Cash Flow Hedging [Member] | Forward Contracts INR [Member]
Derivatives
Derivative, Notional Amount		146.8
Cash Flow Hedging [Member] | Forward Contracts CAD [Member]
Derivatives
Derivative, Notional Amount		$ 35.9

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Employee Benefit Plans (Narrative) (Details) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2015	Dec. 31, 2014
Trading Securities, Fair Value Disclosure	$ 12.7
Defined Benefit Plan, Contributions by Employer	20.0
United States Pension Plans of US Entity, Defined Benefit [Member]
Liabilities related to defined benefit pension plan	48.5	$ 69.1
Foreign Pension Plans, Defined Benefit [Member]
Liabilities related to defined benefit pension plan	$ 39.6	$ 40.0
100% [Domain]
Defined Contribution Plan, Employer Matching Contribution, Percent of Match	100.00%
50% [Domain]
Defined Contribution Plan, Employer Matching Contribution, Percent of Match	50.00%
3% [Domain]
Defined Contribution Plan, Contributions by Employee	3.00%
2% [Domain]
Defined Contribution Plan, Contributions by Employee	2.00%

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Business Combinations Business Combinations

6 Months Ended

Jun. 30, 2015

Business Combinations [Abstract]

Business Combination Disclosure [Text Block]

BUSINESS COMBINATION

Stream Acquisition

Background and Financing

On January 6, 2014, the Company and its wholly-owned subsidiary (Merger Sub) entered into an Agreement and Plan of Merger (the Merger Agreement) with Stream and, for limited purposes, other Sellers listed in the Merger Agreement. On March 3, 2014, Merger Sub was merged with and into Stream (the Merger), with Stream continuing as the surviving corporation and as a wholly owned subsidiary of Convergys. At the time of the Merger, each share of Stream common stock was converted into the right to receive an amount in cash, without interest.

The total purchase price, net of cash acquired, was $802.6, which was funded using available cash, borrowings under the Accounts Receivable Securitization Facility and proceeds from a term loan under the February 28, 2014 Credit Agreement (the Credit Agreement). The Credit Agreement consisted of a term loan in the amount of $350.0 and a revolving credit facility in the amount of $300.0 (see Note 9, "Debt and Capital Lease Obligations" for the definition of these terms and further discussion).

The purchase price of Stream consisted of the following items:

Cash consideration for Stream stock (1)	$	481.0
Cash consideration for Stream stock options (2)	16.1
Cash consideration for repayment of Stream 11.25% Senior Secured Notes (3)	243.0
Cash consideration for repayment of Stream 10.0% Promissory Notes (4)	19.3
Cash consideration for repayment of Stream Revolving Credit Facility (5)	63.4
Cash consideration for transaction expenses of Stream (6)	7.8
Total cash consideration	830.6
Cash acquired (7)	(28.0		)
Net consideration transferred	$	802.6

(1) The cash consideration for the outstanding shares of Stream's common stock, which includes final settlement for working capital. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

(2) The cash consideration paid per share of "in the money" stock option awards.

(3) The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

(4) The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

(5) The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

(6) Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

(7) Represents the Stream cash balance acquired at acquisition.

The Company incurred $14.7 of direct transaction costs during 2014. These costs are included in Transaction and integration costs in the accompanying Consolidated Statements of Income.

Purchase Price Allocation

The Company accounted for Stream using the acquisition method of accounting in accordance with applicable U.S. GAAP whereby the total purchase price was allocated to tangible and intangible assets acquired and liabilities assumed based on respective fair values. The following table summarizes the assets acquired and liabilities assumed at the date of acquisition:

Purchase price allocation	At March 3, 2014
Assets:
Receivables	$	197.9
Other current assets	13.5
Property and equipment	159.3
Goodwill	276.5
Intangible assets	370.4
Other assets	7.9
Liabilities:
Accounts payable	(12.3		)
Accrued expenses	(100.3		)
Other current liabilities	(3.6		)
Debt	(34.6		)
Deferred tax - net	(59.4		)
Other long-term liabilities	(12.7		)
Total purchase price	$	802.6

As of March 31, 2015, the purchase price allocation for the acquisition was final. Goodwill was calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill were based on several strategic and synergistic benefits that are expected to be realized from the Stream acquisition. The benefits include an enhanced global footprint and expanded language capabilities. None of the goodwill is expected to be deductible for income tax purposes and goodwill was entirely allocated to the Customer Management - Agent Services reporting unit for purposes of the evaluation for any future goodwill impairment. The Company evaluated whether any adjustments in the prior period purchase price allocation were material and concluded no retrospective adjustments to prior period financial statements were required.

Intangible Assets Identified

The following details the total intangible assets identified:

Intangible asset type	Value		Life (years)
Customer relationship	$	352.0	17
Trade name	17.0		4
Favorable lease contract	1.4		1	-	7
Total	$	370.4

The fair value of the customer relationship asset was determined using the income approach through an excess earnings analysis, with projected earnings discounted at a rate of 11.0%. The customer relationship intangible asset represents relationships between Stream and its customers. Convergys applied the income approach through a relief-from-royalty analysis to determine the fair value of the Stream trade name asset. The determination of the useful lives was based upon consideration of market participant assumptions and transaction specific factors.

Impact on Operating Results

The results of Stream's operations have been included in Convergys' Consolidated Financial Statements since the March 3, 2014 date of acquisition. The following table provides revenue and results of operations from the acquired Stream business included in Convergys' results:

Stream results of operations	Three Months Ended June 30, 2014		Six Months Ended June 30, 2014
Revenues	$	248.5	$	334.1
Income (loss) before income taxes	$	1.2	$	(5.2	)

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the Company's prior year, January 1, 2014. The unaudited pro forma information presented below is for illustrative purposes only and does not reflect future events that may occur or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the six months ended June 30, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

	Six Months Ended June 30, 2014
Unaudited pro forma information
Revenues	$	1,513.5
Income from Continuing Operations, net of tax	$	32.8
Earnings from Continuing Operations per share
Basic	$	0.32
Diluted	$	0.31
Weighted average common shares outstanding
Basic	101.2
Diluted	107.1

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Financial Instruments (Fair Value of Derivative Instruments) (Details) - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014
Other Current Assets [Member]
Forward exchange contracts and options designated as hedging instruments, assets	$ 1.8	$ 1.7
Other Assets [Member]
Forward exchange contracts and options designated as hedging instruments, assets	0.8	1.3
Other Current Liabilities [Member]
Forward exchange contracts and options designated as hedging instruments, liabilities	17.7	21.4
Other Liabilities [Member]
Forward exchange contracts and options designated as hedging instruments, liabilities	$ 9.8	$ 11.3

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Divestitures (Schedule Of Results Included In Discontinued Operations) (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue	$ 0.0	$ 0.0	$ 0.0	$ 0.0
Gain on disposition, before tax	0.2	(0.3)	0.3	0.5
Income before income taxes	0.2	(0.3)	0.3	0.5
Tax expense related to gain on disposition	0.2	(0.1)	0.2	0.2
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	$ 0.0	$ (0.2)	$ 0.1	$ 0.3

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Debt And Capital Lease Obligations (Tables)

6 Months Ended

Jun. 30, 2015

Debt Instruments [Abstract]

Schedule Of Debt And Capital Lease Obligations

Debt and capital lease obligations consist of the following:

	June 30, 2015		December 31, 2014
2014 Term Loan, due 2019	$	211.5	$	261.0
2009 Convertible Debentures, due 2029	61.3		60.7
Capital Lease Obligations	10.0		14.2
Accounts Receivable Securitization	55.0		40.0
Total debt	337.8		375.9
Less current maturities	5.3		7.5
Long-term debt	$	332.5	$	368.4

Schedule of Maturities of Long-term Debt [Table Text Block]

At June 30, 2015, future minimum payments of the Company’s debt and capital lease arrangements (exclusive of any debt discounts) are as follows:

2015	$	3.7
2016	3.8
2017	56.1
2018	0.7
2019	215.4
2020	0.4
Thereafter	125.0
Total	$	405.1

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Stock-Based Compensation Plans Schedule of Nonvested Restricted Stock Units Activity (Tables)

6 Months Ended

Jun. 30, 2015

Time-Based Restricted Stock [Member]

Schedule of Nonvested Restricted Stock Units Activity [Line Items]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested time-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	1.3		$	17.66
Granted	0.7		22.30
Vested	(0.4	)	16.42
Forfeited	(0.1	)	20.28
Non-vested at June 30, 2015	1.5		$	20.13

Performance Shares [Member]

Schedule of Nonvested Restricted Stock Units Activity [Line Items]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested performance-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares	Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	—	$	—
Granted	0.3	21.84
Vested	—	—
Forfeited	—	—
Non-vested at June 30, 2015	0.3	$	21.84

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Debt And Capital Lease Obligations Debt And Capital Lease Obligations (Other) (Details) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2015	Dec. 31, 2014
Debt Instrument
Asset Securitization Facility	$ 150.0
Asset Securitization Facility, Expiration Date	January 2017
Accounts Receivable Securitization	$ 55.0	$ 40.0

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Earnings Per Share And Shareholders' Equity (Narrative) (Details) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended			6 Months Ended		12 Months Ended
	Sep. 30, 2015 USD ($) $ / shares shares	Jun. 30, 2015 USD ($) $ / shares shares	Jun. 30, 2014 $ / shares shares	Jun. 30, 2015 USD ($) $ / shares shares	Jun. 30, 2014 $ / shares shares	Dec. 31, 2009 $ / shares
Incremental Common Shares Attributable to Conversion of Debt Securities		5.9	4.8	5.9	4.8
Stock Repurchased During Period, Shares	0.2	0.6		1.5
Repurchase of shares, average price per share | $ / shares	$ 25.33	$ 23.98		$ 22.26
Stock Repurchased During Period, Value | $	$ 4.7	$ 14.6		$ 32.6
Stock repurchased but not settled in cash | $		0.4
Remaining Authorized Repurchase Amount | $		$ 54.4		$ 54.4
Common Stock, Dividends, Per Share, Declared | $ / shares		$ 0.08	$ 0.07	$ 0.15	$ 0.13
Restricted Stock Units (RSUs) [Member] | 2014 Performance grants [Domain]
Antidilutive securities excluded from diluted EPS		0.3
Restricted Stock Units (RSUs) [Member] | 2013 Performance grants [Domain]
Antidilutive securities excluded from diluted EPS		0.3
Restricted Stock Units (RSUs) [Member] | 2015 Performance grants [Domain]
Antidilutive securities excluded from diluted EPS		0.4
5.75% Junior Subordinated Convertible Debentures [Member]
Aggregate principal amount convertible debentures | $		$ 125.0		$ 125.0
Interest rate on unsecured senior notes		5.75%		5.75%
Junior subordinated convertible debentures convertible conversion price | $ / shares		$ 11.58		$ 11.58		$ 12.07
Maturity date		Sep. 15, 2029
Junior subordinated convertible debentures convertible equity instruments in conversion				86.37		82.82
Debt Instrument, Convertible, Terms of Conversion Feature						1000
Performance Shares [Member] | Restricted Stock Units (RSUs) [Member]
Antidilutive securities excluded from diluted EPS		0.7

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Fair Value Disclosures (Tables)

6 Months Ended

Jun. 30, 2015

Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]

The assets and liabilities measured at fair value on a recurring basis as of June 30, 2015 and December 31, 2014 were as follows:

	June 30, 2015		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	2.6	$	—	$	2.6	$	—
Foreign currency forward contracts (liability position)	$	27.7	$	—	$	27.7	$	—

	December 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	3.3	$	—	$	3.3	$	—
Foreign currency forward contracts (liability position)	$	32.7	$	—	$	32.7	$	—

Investments [Member]

Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]

Fair Value, Assets Measured on Recurring Basis [Table Text Block]

The assets measured at fair value on a recurring basis as of June 30, 2015 and December 31, 2014 were as follows:

	June 30, 2015		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.1	$	10.1	$	—	$	—
Convergys common stock	1.9		1.9		—		—
Money market accounts	0.7		0.7		—		—
Total	$	12.7	$	12.7	$	—	$	—

	December 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.3	$	10.3	$	—	$	—
Convergys common stock	2.1		2.1		—		—
Money market accounts	0.6		0.6		—		—
Total	$	13.0	$	13.0	$	—	$	—

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Financial Instruments (Tables)

6 Months Ended

Jun. 30, 2015

Financial Instruments, Owned, at Fair Value [Abstract]

Fair Value Of Derivative Instruments

The following table reflects the fair values of these derivative instruments:

	June 30, 2015		December 31, 2014
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	1.8	$	1.7
Included within other non-current assets	0.8		1.3
Included within other current liabilities	17.7		21.4
Included within other long-term liabilities	9.8		11.3

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Recent Accounting Pronouncements (Notes)

6 Months Ended

Jun. 30, 2015

New Accounting Pronouncements [Abstract]

New Accounting Pronouncements, Policy [Policy Text Block]

RECENT ACCOUNTING PRONOUNCEMENTS

In April 2015, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2015-03, "Simplifying the Presentation of Debt Issuance Costs." This ASU requires debt issuance costs to be presented in the balance sheet as a direct deduction from the carrying value of the associated debt liability, consistent with the presentation of a debt discount. This update is effective for interim and annual periods beginning after December 15, 2015 and is required to be applied retrospectively. This standard is not expected to have a material effect on the Company's consolidated financial statements.

In June 2014, the FASB issued ASU 2014-12, "Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period (Topic 718)." This ASU requires a reporting entity to treat a performance target that affects vesting and that could be achieved after the requisite service period as a performance condition, and apply existing guidance under the Stock Compensation Topic 718 as it relates to awards with performance conditions that affect vesting to account for such awards. This update will be applied prospectively and is effective for interim and annual periods beginning after December 15, 2015.  This standard is not expected to have a material effect on the Company’s consolidated financial statements.

In May 2014, the FASB issued ASU 2014-09, "Revenue from Contracts with Customers (Topic 606)." The standard will apply one comprehensive revenue recognition model across all contracts, entities and sectors. The core principal of the new standard is that revenue should be recognized to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. Once effective, this ASU will replace most of the existing revenue recognition requirements in U.S. GAAP. This update is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period. The Company is currently assessing the effect that adoption of the new standard, including possible adoption alternatives, will have on its consolidated financial statements.

In April 2014, the FASB issued ASU 2014-08, "Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360): Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity." This ASU changes the criteria for a disposal to qualify as discontinued operations and requires new disclosures for individually material disposal transactions that do not meet the definition of a discontinued operation.  Under the new standard, companies report discontinued operations when they have a disposal that represents a strategic shift that has or will have a major impact on operations or financial results.  This update was applied prospectively and became effective for annual periods, and interim periods within those years, beginning after December 15, 2014.  This standard did not have a material effect on the Company's consolidated financial statements, but will impact the reporting of any future dispositions.

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Financial Instruments Derivative Instruments Gain (Loss) (Tables)

6 Months Ended

Jun. 30, 2015

Derivative Instruments, Gain (Loss) [Line Items]

Derivative Instruments, Gain (Loss) [Table Text Block]

The following table provides the effect of these derivative instruments on the Company’s Consolidated Financial Statements for the three and six months endedJune 30, 2015 and 2014:

	Gain (Loss) Recognized in OCI on Derivative (Effective Portion)			(Loss) Gain Reclassified from Accumulated OCI into Income (Effective Portion)			Location of (Loss) Gain Reclassified from Accumulated OCI into Income (Effective Portion)
Three Months Ended June 30, 2015
Foreign exchange contracts	$	(7.1	)	$	(4.2	)	- Cost of providing services and products sold and Selling, general and administrative
Six Months Ended June 30, 2015
Foreign exchange contracts	$	(3.1	)	$	(7.9	)	- Cost of providing services and products sold and Selling, general and administrative
Three Months Ended June 30, 2014
Foreign exchange contracts	$	30.8		$	(2.8	)	- Cost of providing services and products sold and Selling, general and administrative
Six Months Ended June 30, 2014
Foreign exchange contracts	$	24.9		$	(8.6	)	- Cost of providing services and products sold and Selling, general and administrative

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Business Combinations Business Combinations (Unaudited Pro forma Information) (Details) - USD ($) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Unaudited Pro forma Information [Abstract]
Business Acquisition, Pro Forma Information [Abstract]				$ 1,513.5
Business Acquisition, Pro Forma Net Income (Loss)				$ 32.8
Business Acquisition, Pro Forma Earnings Per Share, Basic				$ 0.32
Business Acquisition, Pro Forma Earnings Per Share, Diluted				$ 0.31
Weighted Average Number of Shares Outstanding, Basic	98.4	101.3	98.7	101.2
Weighted Average Number of Shares Outstanding, Diluted	105.0	107.0	105.3	107.1

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Stock-Based Compensation Plans (Performance-Based Restricted Stock-Units) (Details) - Scenario, Unspecified [Domain] - Plan Name [Domain] - USD ($) $ / shares in Units, shares in Millions, $ in Millions	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014
Performance Shares [Member]
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period	0.4	0.3
Non-vested, beginning balance, shares	0.0
Granted, shares	0.3
Vested, shares	0.0
Forfeited, shares	0.0
Non-vested, ending balance, shares	0.3
Non-vested, beginning balance, weighted average fair value at date of grant	$ 0.00
Granted, weighted average fair value at date of grant	21.84
Vested, weighted average fair value at date of grant	0.00
Forfeited, weighted average fair value at date of grant	0.00
Non-vested, ending balance, weighted average fair value at date of grant	$ 21.84
Performance Based Restricted Stock [Member]
Employee Service Share-based Compensation, Nonvested Awards, Compensation Cost Not yet Recognized	$ 3.4
Minimum [Member] | Performance Shares [Member]
Share Based Compensation Award Target Percentage Rate	50.00%
Maximum [Member] | Performance Shares [Member]
Share Based Compensation Award Target Percentage Rate	200.00%

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Consolidated Statements of Income - USD ($) shares in Millions, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Revenues	$ 716.7	$ 736.4	$ 1,457.2	$ 1,342.1
Costs and Expenses:
Cost of providing services and products sold	463.1	471.2	935.5	851.3
Selling, general and administrative	167.6	176.6	337.6	321.6
Research and development costs	1.8	1.9	3.6	3.8
Depreciation	36.3	39.5	72.9	66.0
Amortization	7.0	6.9	14.0	10.3
Restructuring Charges	2.4	0.0	3.4	1.7
Asset Impairment Charges	0.0	(1.6)	0.0	(1.6)
Transaction and integration costs	2.2	5.0	4.7	30.1
Total costs and expenses	680.4	699.5	1,371.7	1,283.2
Operating Income (Loss)	36.3	36.9	85.5	58.9
Other income (expense), net	0.0	0.1	2.8	(1.8)
Interest expense	(4.7)	(5.7)	(9.3)	(9.7)
Income (Loss) before Income Taxes	31.6	31.3	79.0	47.4
Income tax (benefit) expense	2.6	6.4	10.8	8.8
Income (Loss) from continuing operations	29.0	24.9	68.2	38.6
Income (Loss) from Discontinued Operations, net of tax	0.0	(0.2)	0.1	0.3
Net Income	$ 29.0	$ 24.7	$ 68.3	$ 38.9
Basic Earnings Per Common Share:
Continuing operations	$ 0.29	$ 0.25	$ 0.69	$ 0.38
Discontinued operations	0.00	0.00	0.00	0.00
Basic Earnings per Common Share	0.29	0.25	0.69	0.38
Diluted Earnings Per Common Share:
Continuing operations	0.28	0.23	0.65	0.36
Discontinued operations	0.00	0.00	0.00	0.00
Diluted Earnings per Common Share	$ 0.28	$ 0.23	$ 0.65	$ 0.36
Weighted Average Common Shares Outstanding
Basic	98.4	101.3	98.7	101.2
Diluted	105.0	107.0	105.3	107.1
Common Stock, Dividends, Per Share, Declared	$ 0.08	$ 0.07	$ 0.15	$ 0.13

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Earnings Per Share And Shareholders' Equity (Schedule Of Reconciliation Of The Numerator And Denominator Of The Basic And Diluted Earnings (Loss) Per Share (EPS) Computations) (Details) - USD ($) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Earnings Per Share
Basic	98.4	101.3	98.7	101.2
Stock-based compensation arrangements	0.7	0.9	0.7	1.1
Convertible Debt, Share	5.9	4.8	5.9	4.8
Diluted EPS	105.0	107.0	105.3	107.1
Income (Loss) from continuing operations	$ 29.0	$ 24.9	$ 68.2	$ 38.6
Income from continuing operations, Diluted EPS	$ 29.0	$ 24.9	$ 68.2	$ 38.6
Income (loss) from continuing operations, per basic share	$ 0.29	$ 0.25	$ 0.69	$ 0.38
Stock-based compensation arrangements continuing operations, per share	0.00	(0.01)	(0.01)	0.00
Convertible debt, continuing operations, per share	(0.01)	(0.01)	(0.03)	(0.02)
Income (loss) from continuing operations, per diluted share	$ 0.28	$ 0.23	$ 0.65	$ 0.36
Income (Loss) from Discontinued Operations, net of tax	$ 0.0	$ (0.2)	$ 0.1	$ 0.3
Income (loss) from discontinued operations, Diluted EPS	$ 0.0	$ (0.2)	$ 0.1	$ 0.3
Income (loss) from discontinued operations, per basic share	$ 0.00	$ 0.00	$ 0.00	$ 0.00
Stock-based compensation arrangements discontinued operations, per share	0.00	0.00	0	0.00
Convertible Debt, Discontinued Operations, Per Share	0.00	0.00	0	0.00
Income (loss) from discontinued operations, per diluted share	0.00	0.00	0.00	0.00
Basic Earnings per Common Share	0.29	0.25	0.69	0.38
Stock-based compensation arrangements, per share	0.00	(0.01)	(0.01)	0.00
Convertible debt, per share	(0.01)	(0.01)	(0.03)	(0.02)
Diluted Earnings per Common Share	$ 0.28	$ 0.23	$ 0.65	$ 0.36

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Consolidated Statements Of Cash Flows - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014
CASH FLOWS FROM OPERATING ACTIVITIES
Net Income	$ 68.3	$ 38.9
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	0.1	0.3
Income (Loss) from continuing operations	68.2	38.6
Adjustments to reconcile net income from continuing operations to net cash provided by operating activities of continuing operations:
Depreciation and amortization	86.9	76.3
Asset Impairment Charges	0.0	(1.6)
Deferred income tax expense (benefit)	(0.6)	(31.2)
Stock compensation expense	7.7	5.2
Changes in assets and liabilities:
Change in receivables	(11.5)	17.6
Change in other current assets	(18.1)	(23.0)
Change in deferred charges, net	0.8	1.5
Change in other assets and liabilities	(32.7)	(1.6)
Change in payables and other current liabilities	32.1	9.9
Net cash provided by operating activities	132.8	91.7
CASH FLOWS FROM INVESTING ACTIVITIES
Capital expenditures	(51.6)	(56.3)
Proceeds from maturity of short-term investments	0.0	68.7
Acquisitions, net of cash acquired	0.0	804.5
Net cash provided by (used in) investing activities	(51.6)	(792.1)
CASH FLOWS FROM FINANCING ACTIVITIES
Repayments of credit facilities and other debt, net	0.0	344.9
Repayments of Long-term Debt	(54.2)	(40.8)
Proceeds from Accounts Receivable Securitization	374.0	155.0
Repayments of Accounts Receivable Securitization	(359.0)	(135.0)
Repurchase of common shares	(33.1)	(10.0)
Proceeds from exercise of stock options	0.9	1.1
Payments of Dividends	(13.9)	(12.1)
Cash paid for debt issuance costs	0.0	(2.0)
Excess tax benefits from share-based payment arrangements	0.5	1.9
Net cash used in financing activities	(84.8)	303.0
Net increase (decrease) in cash and cash equivalents	(3.6)	(397.4)
Cash and cash equivalents at beginning of period	198.9	580.8
Cash and cash equivalents at end of period	$ 195.3	$ 183.4

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Commitments And Contingencies (Details) $ in Millions	Jun. 30, 2015 USD ($)
Letters of credit outstanding amount	$ 25.5
Guarantee	2.7
Purchase Commitments	7.2
HRM Performance Bond Obligations [Member]
Guarantee	30.0
Liability of obligations	$ 0.3

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Accumulated Other Comprehensive Income/(Loss) (Tables)

6 Months Ended

Jun. 30, 2015

Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]

Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]

The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):

Changes in Accumulated Other Comprehensive Income (Loss) by Component
		Foreign Currency			Derivative Financial Instruments			Pension Liability			Total
Balance at December 31, 2013		$	35.1		$	(22.5	)	$	(32.1	)	$	(19.5	)
	Other comprehensive income (loss) before reclassifications, net of tax	0.5			(3.8		)	—			(3.3		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			3.6			1.1			4.7
Net current-period other comprehensive income (loss)		0.5			(0.2		)	1.1			1.4
Balance at March 31, 2014		$	35.6		$	(22.7	)	$	(31.0	)	$	(18.1	)
	Other comprehensive income before reclassifications, net of tax	5.9			18.3			—			24.2
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			1.9			1.3			3.2
Net current-period other comprehensive income		5.9			20.2			1.3			27.4
Balance at June 30, 2014		$	41.5		$	(2.5	)	$	(29.7	)	$	9.3
Balance at December 31, 2014		$	(1.1	)	$	(18.3	)	$	(47.3	)	$	(66.7	)
	Other comprehensive (loss) income before reclassifications, net of tax	(28.9		)	2.4			—			(26.5		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			2.3			1.6			3.9
Net current-period other comprehensive (loss) income		(28.9		)	4.7			1.6			(22.6		)
Balance at March 31, 2015		$	(30.0	)	$	(13.6	)	$	(45.7	)	$	(89.3	)
	Other comprehensive income (loss) before reclassifications, net of tax	10.1			(4.4		)	—			5.7
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			2.6			1.6			4.2
Net current-period other comprehensive income (loss)		10.1			(1.8		)	1.6			9.9
Balance at June 30, 2015		$	(19.9	)	$	(15.4	)	$	(44.1	)	$	(79.4	)

The following table summarizes the reclassifications out of accumulated other comprehensive income (loss):

Reclassifications from Accumulated Other Comprehensive Income (Loss)
Details about Accumulated Other Comprehensive Income (Loss) Components	Amount Reclassified from Accumulated Other Comprehensive Income (Loss)						Affected Line Item in the Consolidated Statements of Income
	Three Months Ended June 30, 2015			Six Months Ended June 30, 2015
Loss on derivative instruments	$	(4.2	)	$	(7.9	)	Cost of providing services and products sold and Selling, general and administrative
Tax benefit	1.6			3.0			Income tax expense
Loss on derivative instruments, net of tax	(2.6		)	(4.9		)	Income from Continuing Operations, net of tax
Adjustment of pension and other post employment obligations	(2.5		)	(5.0		)	Selling, general and administrative
Tax benefit	0.9			1.8			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.6		)	(3.2		)	Income from Continuing Operations, net of tax
Total reclassifications for the period	$	(4.2	)	$	(8.1	)
	Three Months Ended June 30, 2014			Six Months Ended June 30, 2014
Loss on derivative instruments	$	(2.8	)	$	(8.6	)	Cost of providing services and products sold and Selling, general and administrative
Tax benefit	0.9			3.1			Income tax expense
Loss on derivative instruments, net of tax	(1.9		)	(5.5		)
Adjustment of pension and other post employment obligations	(2.1		)	(3.9		)	Selling, general and administrative
Tax benefit	0.8			1.5			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.3		)	(2.4		)
Total reclassifications for the period	$	(3.2	)	$	(7.9	)

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Goodwill And Other Intangible Assets (Narrative) (Details) - USD ($) $ in Millions	1 Months Ended	3 Months Ended		6 Months Ended		12 Months Ended
	Mar. 31, 2014	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2015	Dec. 31, 2014	Mar. 03, 2014
Business Acquisition, Transaction Costs								$ 14.7
Payments to Acquire Businesses, Net of Cash Acquired	$ 802.6			$ 0.0	$ (804.5)
Goodwill, net		$ 840.1		840.1			$ 850.7	$ 276.5
Intangible assets, net		340.7		340.7			$ 361.7
Amortization		7.0	$ 6.9	14.0	10.3	$ 27.5
Asset Impairment Charges		0.0	$ (1.6)	0.0	$ (1.6)
Software [Member]
Intangible assets, net		4.7		$ 4.7
Weighted average depreciation period				1 year
Trademarks [Member]
Intangible assets, net		10.8		$ 10.8
Intangible assets, useful life				4 years
Customer Relationships And Other Intangibles [Member]
Intangible assets, net		$ 325.2		$ 325.2
Other Intangible Assets [Member]
Weighted average amortization period				15 years
Minimum [Member] | Software [Member]
Intangible assets, useful life				8 years
Minimum [Member] | Customer Relationships And Other Intangibles [Member]
Intangible assets, useful life				1 year
Maximum [Member] | Software [Member]
Intangible assets, useful life				10 years
Maximum [Member] | Trademarks [Member]
Intangible assets, useful life				4 years
Maximum [Member] | Customer Relationships And Other Intangibles [Member]
Intangible assets, useful life				17 years

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Accumulated Other Comprehensive Income/(Loss) (Notes)

6 Months Ended

Jun. 30, 2015

Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]

Accumulated Other Comprehensive Income (Loss) [Text Block]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):

Changes in Accumulated Other Comprehensive Income (Loss) by Component
		Foreign Currency			Derivative Financial Instruments			Pension Liability			Total
Balance at December 31, 2013		$	35.1		$	(22.5	)	$	(32.1	)	$	(19.5	)
	Other comprehensive income (loss) before reclassifications, net of tax	0.5			(3.8		)	—			(3.3		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			3.6			1.1			4.7
Net current-period other comprehensive income (loss)		0.5			(0.2		)	1.1			1.4
Balance at March 31, 2014		$	35.6		$	(22.7	)	$	(31.0	)	$	(18.1	)
	Other comprehensive income before reclassifications, net of tax	5.9			18.3			—			24.2
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			1.9			1.3			3.2
Net current-period other comprehensive income		5.9			20.2			1.3			27.4
Balance at June 30, 2014		$	41.5		$	(2.5	)	$	(29.7	)	$	9.3
Balance at December 31, 2014		$	(1.1	)	$	(18.3	)	$	(47.3	)	$	(66.7	)
	Other comprehensive (loss) income before reclassifications, net of tax	(28.9		)	2.4			—			(26.5		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			2.3			1.6			3.9
Net current-period other comprehensive (loss) income		(28.9		)	4.7			1.6			(22.6		)
Balance at March 31, 2015		$	(30.0	)	$	(13.6	)	$	(45.7	)	$	(89.3	)
	Other comprehensive income (loss) before reclassifications, net of tax	10.1			(4.4		)	—			5.7
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			2.6			1.6			4.2
Net current-period other comprehensive income (loss)		10.1			(1.8		)	1.6			9.9
Balance at June 30, 2015		$	(19.9	)	$	(15.4	)	$	(44.1	)	$	(79.4	)

The following table summarizes the reclassifications out of accumulated other comprehensive income (loss):

Reclassifications from Accumulated Other Comprehensive Income (Loss)
Details about Accumulated Other Comprehensive Income (Loss) Components	Amount Reclassified from Accumulated Other Comprehensive Income (Loss)						Affected Line Item in the Consolidated Statements of Income
	Three Months Ended June 30, 2015			Six Months Ended June 30, 2015
Loss on derivative instruments	$	(4.2	)	$	(7.9	)	Cost of providing services and products sold and Selling, general and administrative
Tax benefit	1.6			3.0			Income tax expense
Loss on derivative instruments, net of tax	(2.6		)	(4.9		)	Income from Continuing Operations, net of tax
Adjustment of pension and other post employment obligations	(2.5		)	(5.0		)	Selling, general and administrative
Tax benefit	0.9			1.8			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.6		)	(3.2		)	Income from Continuing Operations, net of tax
Total reclassifications for the period	$	(4.2	)	$	(8.1	)
	Three Months Ended June 30, 2014			Six Months Ended June 30, 2014
Loss on derivative instruments	$	(2.8	)	$	(8.6	)	Cost of providing services and products sold and Selling, general and administrative
Tax benefit	0.9			3.1			Income tax expense
Loss on derivative instruments, net of tax	(1.9		)	(5.5		)
Adjustment of pension and other post employment obligations	(2.1		)	(3.9		)	Selling, general and administrative
Tax benefit	0.8			1.5			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.3		)	(2.4		)
Total reclassifications for the period	$	(3.2	)	$	(7.9	)

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Background And Basis Of Presentation (Details) $ in Millions	1 Months Ended	3 Months Ended		6 Months Ended
	Mar. 31, 2014 USD ($)	Jun. 30, 2015 USD ($)	Jun. 30, 2014 USD ($)	Jun. 30, 2015 USD ($)	Jun. 30, 2014 USD ($)	Mar. 03, 2014 USD ($)
Discontinued Operation, Gain (Loss) from Disposal of Discontinued Operation, before Income Tax		$ 0.2	$ (0.3)	$ 0.3	$ 0.5
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest		$ 0.0	(0.2)	$ 0.1	0.3
Business Acquisition, Transaction Costs						$ 14.7
Number of Countries in which Entity Operates		31		31
Payments to Acquire Businesses, Net of Cash Acquired	$ 802.6			$ 0.0	(804.5)
Business Combination, Pro Forma Information, Revenue of Acquiree since Acquisition Date, Actual			$ 248.5		$ 334.1
Number of Employees, Total [Member]
Number of employees added in business acquisition		125,000		125,000		40,000
Geographical [Domain]
Number of Countries in which Entity Operates						22

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Divestitures (Tables)

6 Months Ended

Jun. 30, 2015

Discontinued Operations and Disposal Groups [Abstract]

Schedule Of Results Included In Discontinued Operations

The results of the Information Management business included in discontinued operations for the three and six months endedJune 30, 2015 and 2014 are summarized as follows:

	Three Months Ended June 30,					Six Months Ended June 30,
	2015		2014			2015		2014
Revenue	$	—	$	—		$	—	$	—
Gain (loss) on disposition	0.2		(0.3		)	0.3		0.5
Income (loss) before income taxes	0.2		(0.3		)	0.3		0.5
Income tax expense (benefit):
Expense (benefit) related to gain on disposition	0.2		(0.1		)	0.2		0.2
(Loss) income from discontinued operations, net of tax	$	—	$	(0.2	)	$	0.1	$	0.3

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Payables And Other Current Liabilities (Schedule Of Payables And Other Current Liabilities) (Details) - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014
Accounts Payable and Accrued Liabilities, Current [Abstract]
Accounts payable	$ 73.0	$ 40.1
Deferred Tax Liabilities, Net, Current	0.5	0.6
Accrued income and other taxes	49.9	34.6
Accrued payroll-related expenses	138.5	156.4
Derivative liabilities	18.0	21.4
Accrued expenses, other	88.0	84.5
Deferred revenue and government grants	17.2	19.5
Restructuring and exit costs	3.2	3.9
Payables and other current liabilities	$ 388.3	$ 361.0

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Background And Basis Of Presentation

6 Months Ended

Jun. 30, 2015

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Organization, Consolidation and Presentation of Financial Statements Disclosure

BACKGROUND AND BASIS OF PRESENTATION

Convergys Corporation (the Company or Convergys) is a global leader in customer management, focused on bringing value to its clients through every customer interaction.

On March 3, 2014, Convergys completed its acquisition of SGS Holdings, Inc. (Stream), a global customer management leader, providing technical support, customer care and sales for Fortune 1000 companies. This acquisition expanded the Company's geographic footprint and capabilities, adding approximately 40,000 employees in 22 countries. Combined, Convergys has approximately 125,000 employees working in more than 150 locations in 31 countries, interacting with our clients' customers in 47 languages. Stream's complementary client portfolio diversified Convergys' client base through the addition of leading technology, communications and other clients. Stream operating results are included in Convergys' Consolidated Statements of Income beginning March 3, 2014.

The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial reporting (U.S. GAAP) and U.S. Securities and Exchange Commission (SEC) regulations, and, in the opinion of management, include all adjustments necessary for a fair presentation of the results of operations, financial position and cash flows for each period shown. All adjustments are of a normal and recurring nature. Certain information and footnote disclosures normally included in Financial Statements prepared in accordance with generally accepted accounting principles in the United States have been condensed or omitted. Interim Consolidated Financial Statements are not necessarily indicative of the financial position or operating results for an entire year. These interim Consolidated Financial Statements should be read in conjunction with the audited Financial Statements and the Notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014, filed on February 18, 2015.

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Consolidated Statements Of Comprehensive Income - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Net Income	$ 29.0	$ 24.7	$ 68.3	$ 38.9
Foreign currency translation adjustments	10.1	5.9	(18.8)	6.4
Other Comprehensive (Income) Loss, Pension and Other Postretirement Benefit Plans, Adjustment, Net of Tax	1.6	1.3	3.2	2.4
Unrealized gain/(loss) on hedging activities	(1.8)	20.2	2.9	20.0
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	9.9	27.4	(12.7)	28.8
Total Comprehensive Income	$ 38.9	$ 52.1	$ 55.6	$ 67.7

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Fair Value Disclosures

6 Months Ended

Jun. 30, 2015

Fair Value Disclosures [Abstract]

Fair Value Disclosures

FAIR VALUE MEASUREMENTS

U.S. GAAP defines a hierarchy which prioritizes the inputs in measuring fair value. The three levels of the fair value hierarchy are as follows: Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities; Level 2 inputs are quoted prices for similar assets and liabilities in active markets or inputs that are observable for the asset or liability, either directly or indirectly through market corroboration, for substantially the full term of the financial instrument; and Level 3 inputs are unobservable inputs based on the Company’s assumptions used to measure assets and liabilities at fair value. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement.

At June 30, 2015 and December 31, 2014, the Company had foreign currency forward contracts measured at fair value on a recurring basis. The fair values of these instruments were measured using valuations based upon quoted prices for similar assets and liabilities in active markets (Level 2) and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. There were no transfers between the three levels of the fair value hierarchy during the six months endedJune 30, 2015 and 2014. The assets and liabilities measured at fair value on a recurring basis as of June 30, 2015 and December 31, 2014 were as follows:

	June 30, 2015		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	2.6	$	—	$	2.6	$	—
Foreign currency forward contracts (liability position)	$	27.7	$	—	$	27.7	$	—

	December 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	3.3	$	—	$	3.3	$	—
Foreign currency forward contracts (liability position)	$	32.7	$	—	$	32.7	$	—

The Company also had investment securities held in a grantor trust for the benefit of participants of the executive deferred compensation plan measured at fair value at June 30, 2015 and December 31, 2014. The fair value of these instruments was measured using the quoted prices in active markets for identical assets (Level 1). There were no transfers between the three levels of the fair value hierarchy during the six months endedJune 30, 2015 and 2014. The assets measured at fair value on a recurring basis as of June 30, 2015 and December 31, 2014 were as follows:

	June 30, 2015		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.1	$	10.1	$	—	$	—
Convergys common stock	1.9		1.9		—		—
Money market accounts	0.7		0.7		—		—
Total	$	12.7	$	12.7	$	—	$	—

	December 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.3	$	10.3	$	—	$	—
Convergys common stock	2.1		2.1		—		—
Money market accounts	0.6		0.6		—		—
Total	$	13.0	$	13.0	$	—	$	—

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Document and Entity Information Document - Jun. 30, 2015 - shares	Total
Entity Information [Line Items]
Entity Registrant Name	CONVERGYS CORP.
Entity Central Index Key	0001062047
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Document Type	10-Q
Document Period End Date	Jun. 30, 2015
Document Fiscal Year Focus	2015
Document Fiscal Period Focus	Q2
Amendment Flag	false
Entity Common Stock, Shares Outstanding	98,277,823
Trading symbol	cvg

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Financial Instruments

6 Months Ended

Jun. 30, 2015

Financial Instruments, Owned, at Fair Value [Abstract]

Financial Instruments Disclosure [Text Block]

FINANCIAL INSTRUMENTS

Derivative Instruments

The Company is exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange rates.

The Company serves many of its U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada, China, Malaysia, Egypt, Costa Rica, Colombia, Dominican Republic, El Salvador, Nicaragua and Honduras. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to deliver services under these contracts are denominated in the local currency of the country where services are provided, which represents a foreign exchange exposure. The Company has hedged a portion of its exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward exchange contracts with several financial institutions to acquire a total of PHP 38,544.0 at a fixed price of $866.3 at various dates through June 2018, INR 9,920.0 at a fixed price of $146.8 at various dates through March 2018 and CAD 43.9 at a fixed price of $35.9 at various dates through April 2018. These instruments mature within the next 36 months and had a notional value of $1,049.0 at June 30, 2015 and $1,131.7 at December 31, 2014. The derivative instruments discussed above are designated and effective as cash flow hedges. The following table reflects the fair values of these derivative instruments:

	June 30, 2015		December 31, 2014
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	1.8	$	1.7
Included within other non-current assets	0.8		1.3
Included within other current liabilities	17.7		21.4
Included within other long-term liabilities	9.8		11.3

The Company recorded a net deferred tax benefit of $9.6 and $11.3 related to these derivatives at June 30, 2015 and December 31, 2014, respectively. A total of $15.4 and $18.3 of deferred losses, net of tax, related to these cash flow hedges at June 30, 2015 and December 31, 2014, respectively, were included in accumulated other comprehensive income (loss) (OCI). As of June 30, 2015, deferred losses of $15.9 ($9.8 net of tax), on derivative instruments included in accumulated OCI are expected to be reclassified into earnings during the next twelve months. The following table provides the effect of these derivative instruments on the Company’s Consolidated Financial Statements for the three and six months endedJune 30, 2015 and 2014:

	Gain (Loss) Recognized in OCI on Derivative (Effective Portion)			(Loss) Gain Reclassified from Accumulated OCI into Income (Effective Portion)			Location of (Loss) Gain Reclassified from Accumulated OCI into Income (Effective Portion)
Three Months Ended June 30, 2015
Foreign exchange contracts	$	(7.1	)	$	(4.2	)	- Cost of providing services and products sold and Selling, general and administrative
Six Months Ended June 30, 2015
Foreign exchange contracts	$	(3.1	)	$	(7.9	)	- Cost of providing services and products sold and Selling, general and administrative
Three Months Ended June 30, 2014
Foreign exchange contracts	$	30.8		$	(2.8	)	- Cost of providing services and products sold and Selling, general and administrative
Six Months Ended June 30, 2014
Foreign exchange contracts	$	24.9		$	(8.6	)	- Cost of providing services and products sold and Selling, general and administrative

The amount recognized related to the ineffective portion of the derivative instruments was not material for the six months endedJune 30, 2015 and 2014.

The Company also enters into derivative instruments (forwards) to economically hedge the foreign currency impact of assets and liabilities denominated in nonfunctional currencies. The Company recorded a net gain of $1.8 and $1.4 during the six months endedJune 30, 2015 and 2014, respectively, related to changes in fair value of these derivative instruments not designated as hedges. The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies. These gains and losses are classified within other income (expense), net in the accompanying Consolidated Statements of Income. The fair value of these derivative instruments not designated as hedges at June 30, 2015 was a $0.2 payable.

Short-Term Investments

In December 2011, the Company made investments in certain securities, included within Short-term investments in the Consolidated Balance Sheets, which are held in a grantor trust for the benefit of participants of the executive deferred compensation plan. This investment reflects the hypothetical investment balances of plan participants. As of June 30, 2015, the Company maintained investment securities with a fair value of $12.7 classified as trading securities. The investment securities include exchange-traded mutual funds, common stock of the Company and money market accounts. These securities are carried at fair value, with gains and losses, both realized and unrealized, reported in other income, net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading are included in other income, net.

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Consolidated Balance Sheets - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014
ASSETS
Cash and cash equivalents	$ 195.3	$ 198.9
Short-term Investments	12.7	13.0
Receivables, net of allowances of $5.0 and $8.1	519.2	511.1
Deferred income tax assets	113.6	107.2
Prepaid expenses	45.6	28.9
Other current assets	33.2	31.8
Total Current Assets	919.6	890.9
Property and equipment, net	350.0	367.8
Goodwill	840.1	850.7
Other intangibles, net	336.0	355.2
Deferred income tax assets	9.6	8.2
Other assets	43.2	43.7
Total Assets	2,498.5	2,516.5
LIABILITIES AND SHAREHOLDERS' EQUITY
Debt and capital lease obligations maturing within one year	5.3	7.5
Payables and other current liabilities	388.3	361.0
Total Current Liabilities	393.6	368.5
Long-term debt and capital lease obligations	332.5	368.4
Deferred income tax liabilities	280.7	275.6
Accrued pension liabilities	96.3	116.9
Other long-term liabilities	89.8	95.6
Total Liabilities	1,192.9	1,225.0
Temporary Equity, Par Value	63.7	64.3
Shareholders' Equity
Preferred shares - without par value, 5.0 authorized; none outstanding	0.0	0.0
Common shares - without par value, 500.0 authorized; 190.2 and 189.8 issued, 98.3 and 99.4 outstanding, as of June 30, 2015 and December 31, 2014, respectively	1,084.0	1,077.5
Treasury Stock - 91.9 and 90.4 as of June 30, 2015 and December 31, 2014, respectively	(1,523.9)	(1,491.2)
Retained earnings	1,761.2	1,707.6
Accumulated other comprehensive loss	(79.4)	(66.7)
Total Shareholders' Equity	1,241.9	1,227.2
Total Liabilities and Shareholders' Equity	$ 2,498.5	$ 2,516.5

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Employee Benefit Plans

6 Months Ended

Jun. 30, 2015

Defined Benefit Pension Plans and Defined Benefit Postretirement Plans Disclosure [Abstract]

Employee Benefit Plans

EMPLOYEE BENEFIT PLANS

The Company sponsors a frozen defined benefit pension plan, which includes both a qualified and non-qualified portion, for eligible employees in the U.S. (the Cash Balance Plan). The Company recorded a net liability of $48.5 and $69.1 as of June 30, 2015 and December 31, 2014, respectively, for the Cash Balance Plan. The Company contributed $20.0 to fund the Cash Balance Plan during the six months endedJune 30, 2015. In addition, the Company sponsors unfunded defined benefit plans for certain eligible employees in the Philippines and France. The Company recorded a liability of $39.6 and $40.0 as of June 30, 2015 and December 31, 2014, respectively, for these non-U.S. pension plans. Components of pension cost for the Cash Balance and the non-U.S. pension plans are as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
	2015			2014			2015			2014
Interest cost on projected benefit obligation	$	2.7		$	2.5		$	5.4		$	5.3
Service cost	1.9			1.7			3.8			3.3
Expected return on plan assets	(2.6		)	(2.3		)	(5.2		)	(4.6		)
Amortization and deferrals, net	2.7			1.8			5.4			3.9
Total cost	$	4.7		$	3.7		$	9.4		$	7.9

On July 25, 2013, the Company's Board of Directors authorized the Company to reinstate the Executive Deferred Compensation Plan  (the EDCP), effective January 1, 2014, for eligible participants, including executive officers.  This plan was previously frozen as of December 31, 2011. Under this authorization, the Company matches up to 100% of the first 3% of a participant's deferred amounts and 50% of a participant's next 2% of deferred amounts.  The Company match under the EDCP is reduced by the Company match available under the Company's Retirement and Savings Plan.

Components of pension cost for the EDCP are as follows:

	Three Months Ended June 30,				Six Months Ended June 30,
	2015		2014		2015		2014
Interest cost on projected benefit obligation	$	0.1	$	0.2	$	0.2	$	0.3
Service cost	0.4		0.6		0.8		0.6
Total cost	$	0.5	$	0.8	$	1.0	$	0.9

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Earnings Per Share And Shareholders' Equity

6 Months Ended

Jun. 30, 2015

Earnings Per Share [Abstract]

Earnings Per Share And Shareholders' Equity

EARNINGS PER SHARE AND SHAREHOLDERS’ EQUITY

Earnings per Share

The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:

		Continuing Operations					Discontinued Operations					Total
Three Months Ended June 30, 2015	Shares	Income		Per Share Amount			Income			Per Share Amount		Per Share Amount
Basic EPS	98.4	$	29.0	$	0.29		$	—		$	—	$	0.29
Effect of dilutive securities:
Stock-based compensation arrangements	0.7	—		—			—			—		—
Convertible Debt	5.9	—		(0.01		)	—			—		(0.01		)
Diluted EPS	105.0	$	29.0	$	0.28		$	—		$	—	$	0.28
Six Months Ended June 30, 2015
Basic EPS	98.7	$	68.2	$	0.69		$	0.1		$	—	$	0.69
Effect of dilutive securities:
Stock-based compensation arrangements	0.7	—		(0.01		)	—			—		(0.01		)
Convertible Debt	5.9	—		(0.03		)	—			—		(0.03		)
Diluted EPS	105.3	$	68.2	$	0.65		$	0.1		$	—	$	0.65
Three Months Ended June 30, 2014
Basic EPS	101.3	$	24.9	$	0.25		$	(0.2	)	$	—	$	0.25
Effect of dilutive securities:
Stock-based compensation arrangements	0.9	—		(0.01		)	—			—		(0.01		)
Convertible Debt	4.8	—		(0.01		)	—			—		(0.01		)
Diluted EPS	107.0	$	24.9	$	0.23		$	(0.2	)	$	—	$	0.23
Six Months Ended June 30, 2014
Basic EPS	101.2	$	38.6	$	0.38		$	0.3		$	—	$	0.38
Effect of dilutive securities:
Stock-based compensation arrangements	1.1	—		—			—			—		—
Convertible Debt	4.8	—		(0.02		)	—			—		(0.02		)
Diluted EPS	107.1	$	38.6	$	0.36		$	0.3		$	—	$	0.36

The diluted EPS calculation for the three and six months endedJune 30, 2015 excludes 0.3 of performance-based restricted stock units as the minimum performance criteria has not yet been achieved, as well as 0.7 performance-based restricted stock units (0.4 and 0.3 granted in 2015 and 2014, respectively) as the performance criteria for the third year of the 2014 grants and the second and third years of the 2015 grants have not yet been fully defined, thereby precluding a mutual understanding of the terms of the stock-based awards pursuant to ASC 718.

As described more fully in Note 9, during 2009 the Company issued approximately $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due 2029 (2029 Convertible Debentures). The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into common shares of the Company at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand in principal amount of debentures. The conversion rate is subject to adjustment for certain events outlined in the indenture governing the debentures (the Indenture), including payment of dividends. As of June 30, 2015, the implied conversion rate for the 2029 Convertible Debentures was $11.58 per share, or eighty-six and thirty-seven hundredths shares per one thousand in principal amount of debentures. There were 5.9 dilutive shares related to the 2029 Convertible Debentures for the three and six months endedJune 30, 2015.

Shareholders’ Equity

The Company repurchased 0.6 and 1.5 of its common shares during the three and six months endedJune 30, 2015 at an average price of $23.98 and $22.26 per share for a total of $14.6 and $32.6 under current authorizations approved by the Company's Board of Directors. Based upon timing of the transactions, $0.4 of shares repurchased had not settled as of June 30, 2015. These shares are excluded from outstanding shares at the end of the current quarter and were settled in cash during the third quarter of 2015. As of June 30, 2015, the Company had the authority to repurchase an additional $54.4 of outstanding common shares pursuant to current authorizations. On August 4, 2015, the Company's Board of Directors granted the Company approval to repurchase $250.0 common shares on a go-forward basis from the date of approval.

The Company also repurchased 0.2 shares at an average price of $25.33 for aggregate proceeds of $4.7 subsequent to June 30, 2015, through August 4, 2015.

Dividends

During 2014 and 2015, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014
May 12, 2014	June 19, 2014	$0.07	July 3, 2014
August 11, 2014	September 19, 2014	$0.07	October 3, 2014
November 5, 2014	December 26, 2014	$0.07	January 9, 2015
February 18, 2015	March 20, 2015	$0.07	April 3, 2015
May 5, 2015	June 18, 2015	$0.08	July 2, 2015

On August 4, 2015, the Company announced that its Board of Directors declared a quarterly cash dividend of $0.08 per common share to be paid on October 2, 2015 to shareholders of record as of September 18, 2015.

The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial covenants and other relevant factors.

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Business Combinations Business Combinations (Tables)

6 Months Ended

Jun. 30, 2015

Business Combinations [Abstract]

Business Combination, Purchase Price Consideration [Table Text Block]

The purchase price of Stream consisted of the following items:

Cash consideration for Stream stock (1)	$	481.0
Cash consideration for Stream stock options (2)	16.1
Cash consideration for repayment of Stream 11.25% Senior Secured Notes (3)	243.0
Cash consideration for repayment of Stream 10.0% Promissory Notes (4)	19.3
Cash consideration for repayment of Stream Revolving Credit Facility (5)	63.4
Cash consideration for transaction expenses of Stream (6)	7.8
Total cash consideration	830.6
Cash acquired (7)	(28.0		)
Net consideration transferred	$	802.6

(1) The cash consideration for the outstanding shares of Stream's common stock, which includes final settlement for working capital. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

(2) The cash consideration paid per share of "in the money" stock option awards.

(3) The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

(4) The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

(5) The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

(6) Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

(7) Represents the Stream cash balance acquired at acquisition.

Business Combination, Recognized Identifiable Assets Acquired, Goodwill, and Liabilities Assumed, Less Noncontrolling Interest [Abstract]

The following table summarizes the assets acquired and liabilities assumed at the date of acquisition:

Purchase price allocation	At March 3, 2014
Assets:
Receivables	$	197.9
Other current assets	13.5
Property and equipment	159.3
Goodwill	276.5
Intangible assets	370.4
Other assets	7.9
Liabilities:
Accounts payable	(12.3		)
Accrued expenses	(100.3		)
Other current liabilities	(3.6		)
Debt	(34.6		)
Deferred tax - net	(59.4		)
Other long-term liabilities	(12.7		)
Total purchase price	$	802.6

Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination [Table Text Block]

The following details the total intangible assets identified:

Intangible asset type	Value		Life (years)
Customer relationship	$	352.0	17
Trade name	17.0		4
Favorable lease contract	1.4		1	-	7
Total	$	370.4

Results of Stream Operations [Table Text Block]

The following table provides revenue and results of operations from the acquired Stream business included in Convergys' results:

Stream results of operations	Three Months Ended June 30, 2014		Six Months Ended June 30, 2014
Revenues	$	248.5	$	334.1
Income (loss) before income taxes	$	1.2	$	(5.2	)

Business Acquisition, Pro Forma Information [Table Text Block]

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the Company's prior year, January 1, 2014. The unaudited pro forma information presented below is for illustrative purposes only and does not reflect future events that may occur or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the six months ended June 30, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

	Six Months Ended June 30, 2014
Unaudited pro forma information
Revenues	$	1,513.5
Income from Continuing Operations, net of tax	$	32.8
Earnings from Continuing Operations per share
Basic	$	0.32
Diluted	$	0.31
Weighted average common shares outstanding
Basic	101.2
Diluted	107.1

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Income Taxes

6 Months Ended

Jun. 30, 2015

Components of Income Tax Expense (Benefit), Continuing Operations [Abstract]

Income Taxes

INCOME TAXES

The effective tax rate on net income from continuing operations was 8.2% and 13.7% for the three and six months endedJune 30, 2015 compared to 20.4% and 18.6%, respectively, in the same period last year. The change in the effective tax rates for the periods ended June 30, 2015 is primarily due to a shift in the geographic mix of worldwide income and a $4.9 net tax benefit recognized during the current quarter as a result of favorable resolution of certain tax audits.

The effective tax rate for the six months ended June 30, 2014 was impacted by a $1.5 net tax benefit associated with the repatriation of certain foreign earnings. This included $4.8 of tax benefit for the difference between tax previously accrued on foreign earnings and estimated taxes payable on the ultimate repatriation of such earnings, along with an additional $3.3 of income tax expense related to 2014 foreign earnings that contributed to the funding of the Stream acquisition.

The liability for unrecognized tax benefits was $50.9 and $59.9 at June 30, 2015 and December 31, 2014, respectively, and is included in other long-term liabilities in the accompanying Consolidated Balance Sheets. As of June 30, 2015, the total amount of unrecognized tax benefits that would affect income tax expense if recognized in the Consolidated Financial Statements is $44.8. This amount includes interest and penalties of $12.1. It is reasonably possible that the total amount of unrecognized tax benefits will decrease between approximately $18.0 and $31.0 in the next twelve months; however, actual developments in this area could differ from those currently expected.

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Debt And Capital Lease Obligations

6 Months Ended

Jun. 30, 2015

Long-term Debt and Capital Lease Obligations [Abstract]

Debt And Capital Lease Obligations

DEBT AND CAPITAL LEASE OBLIGATIONS

Debt and capital lease obligations consist of the following:

	June 30, 2015		December 31, 2014
2014 Term Loan, due 2019	$	211.5	$	261.0
2009 Convertible Debentures, due 2029	61.3		60.7
Capital Lease Obligations	10.0		14.2
Accounts Receivable Securitization	55.0		40.0
Total debt	337.8		375.9
Less current maturities	5.3		7.5
Long-term debt	$	332.5	$	368.4

Credit Facility

On February 28, 2014, the Company entered into a Credit Agreement establishing an unsecured credit facility in the aggregate amount of $650.0 (Credit Agreement). In connection with entering into the Credit Agreement, Convergys terminated its $300.0 Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the 2011 Credit Facility). The Credit Agreement consists of term loans (the Term Loan) in the aggregate amount of $350.0, and a revolving credit facility (the Revolving Credit Facility) in the amount of $300.0. The Company recorded the initial carrying amount of the Term Loan at $344.9, reflecting a discount of $5.1 resulting from fees paid directly to the lender at issuance. The discount will be amortized over the life of the Term Loan using the effective interest rate method (2.4% as of June 30, 2015), and is included in interest expense in the Consolidated Statements of Income. The conditions for the funding of the Term Loan and the Revolving Credit Facility were satisfied on March 3, 2014. Both mature on March 3, 2019, unless extended pursuant to the terms of the Credit Agreement. Outstanding amounts bear interest at one of the rates described in the Credit Agreement. During 2015 and 2014, the Company made voluntary Term Loan principal payments of $50.0 and $85.0, respectively. The next required principal payment is due March 3, 2019. While amounts borrowed and repaid under the Revolving Credit Facility may be re-borrowed, amounts repaid under the Term Loan may not be borrowed again under the Credit Agreement. Total borrowing capacity remaining under the Revolving Credit Facility was $300.0, with $215.0 outstanding principal on the Term Loan, as of June 30, 2015. The Credit Agreement contains certain affirmative and negative covenants, as well as other terms and conditions that are customary for credit facilities of this type, including financial covenants for leverage and interest coverage ratios. The Company was in compliance with all covenants at June 30, 2015.

Convertible Debentures

During 2009, Convergys issued a total of $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) in exchange for $122.5 of 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009, pursuant to an exchange offer. At the date of issuance, the Company recognized the liability component of the 2029 Convertible Debenture at its fair value of $56.3. The liability component is recognized as the fair value of a similar instrument that does not have a conversion feature at issuance. The equity component, which is the value of the conversion feature at issuance, was recognized as the difference between the proceeds from the issuance of the debentures and the fair value of the liability component, after adjusting for the deferred tax impact of $32.7. The 2029 Convertible Debentures were issued at a coupon rate of 5.75%, which was below that of a similar instrument that does not have a conversion feature. Therefore, the valuation of the debt component, using the income approach, resulted in a debt discount. The debt discount is being amortized over the life of a similar debt instrument without a conversion feature, which the Company determined to equal the contractual maturity of the 2029 Convertible Debentures. Amortization is based upon the effective interest rate method and is included in interest expense in the Consolidated Statements of Income.

The 2029 Convertible Debentures, which pay a fixed rate of interest semi-annually, have a contingent interest component that will require the Company to pay interest based on the trading price of the Debentures exceeding a specified threshold at specified times, commencing on September 15, 2019, as outlined in the Indenture. The maximum amount of contingent interest that will accrue is 0.75% per annum of the average trading price of the Debentures during the periods specified in the Indenture. The fair value of this embedded derivative was not significant at June 30, 2015 or December 31, 2014.

The Company is not entitled to redeem the 2029 Convertible Debentures prior to September 15, 2019. On or after September 15, 2019, the Company may redeem for cash all or part of the 2029 Convertible Debentures at par value plus accrued but unpaid interest if certain trading conditions of the Company’s common stock are satisfied. The holders of the 2029 Convertible Debentures have the option to require redemption at par value plus accrued but unpaid interest upon the occurrence of a fundamental change, a defined term in the Indenture.

The 2029 Convertible Debentures are convertible at the option of the holders on or after September 15, 2028 and prior to that date only under the following circumstances: (1) during any calendar quarter commencing after December 31, 2009, if the last reported sales price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the preceding calendar quarter is greater than or equal to 130% of the applicable conversion price (currently $15.05) for the 2029 Convertible Debentures on each applicable trading day (hereinafter referred to as the Sales Price Condition); (2) during the five business day period after any five consecutive trading day period (the Measurement Period) in which, as determined following a request by a holder of 2029 Convertible Debentures as provided in the Indenture, the trading price per $1,000 principal amount of 2029 Convertible Debentures for each trading day of such Measurement Period was less than 98% of the product of the last reported sale price of the Company’s common shares and the applicable conversion rate for the 2029 Convertible Debentures on each such trading day; (3) if the Company elects to redeem any or all of the 2029 Convertible Debentures; or (4) upon the occurrence of specified corporate events pursuant to the terms of the Indenture. Upon conversion, the Company will pay cash up to the aggregate principal amount of the 2029 Convertible Debentures to be converted and pay or deliver, as the case may be, cash, common shares of the Company or a combination of cash and common shares of the Company, at the Company’s election, in respect of the remainder, if any, of the Company’s conversion obligation in excess of the aggregate principal amount of the 2029 Convertible Debentures being converted.

The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into common shares of the Company at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand dollars in principal amount of debentures. As of June 30, 2015, the implied conversion rate for the 2029 Convertible Debentures was $11.58 per share, or eighty-six and thirty-seven hundredths shares per one thousand in principal amount of debentures. The conversion rate will be subject to adjustment for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. The conversion rate will increase for a holder who elects to convert this Debenture in connection with certain share exchanges, mergers or consolidations involving the Company, as described in the Indenture.

As of July 1, 2015 and 2014 (one day after the quarter end as stated in the Indenture), the 2029 Convertible Debentures were convertible at the option of the holders. This conversion right was triggered upon satisfaction of the Sales Price Condition (the closing price of the Company’s common shares was greater than or equal to $15.05, 130% of the conversion price of the 2029 Convertible Debentures at June 30, 2015, for at least 20 of the last 30 consecutive trading days ending on June 30, 2015). As a result, the equity component of the 2029 Convertible Debentures equal to $63.7 (the difference between the par value and carrying value of the 2029 Convertible Debentures at June 30, 2015), has been classified as temporary equity within the June 30, 2015 Consolidated Balance Sheet since this amount was considered redeemable. The Company will reassess the convertibility of the 2029 Convertible Debentures and the related balance sheet classification on a prospective basis. There have been no conversions of the 2029 Convertible Debentures through the date of this filing.

Based on quoted market prices at June 30, 2015, the fair value of the $125.0 aggregate principal amount of the Company’s 2029 Convertible Debentures is $284.6.

Asset Securitization Facility

During January 2014, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit of $150.0 expiring in January 2017. During June 2015, the Company amended the asset securitization facility to include the receivables of certain of the Company's Stream subsidiaries. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary of the Company. On March 13, 2015, the Company entered into an amendment to the Company's existing asset securitization facility to adjust the maximum Debt-to-EBITDA ratio permitted under the terms of the facility. As of June 30, 2015 and December 31, 2014, Convergys had drawn $55.0 and $40.0, respectively, in available funding from qualified receivables. Amounts have been classified under this facility as long-term debt within the Consolidated Balance Sheets.

At June 30, 2015, future minimum payments of the Company’s debt and capital lease arrangements (exclusive of any debt discounts) are as follows:

2015	$	3.7
2016	3.8
2017	56.1
2018	0.7
2019	215.4
2020	0.4
Thereafter	125.0
Total	$	405.1

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Fair Value Disclosures (Details) - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014
Estimate Of Fair Value, Fair Value Disclosure [Member]
Foreign currency forward contracts (asset position)	$ 2.6	$ 3.3
Foreign currency forward contracts (liability position)	27.7	32.7
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Foreign currency forward contracts (asset position)	0.0	0.0
Foreign currency forward contracts (liability position)	0.0	0.0
Significant Other Observable Inputs (Level 2) [Member]
Foreign currency forward contracts (asset position)	2.6	3.3
Foreign currency forward contracts (liability position)	27.7	32.7
Significant Unobservable Inputs (Level 3) [Member]
Foreign currency forward contracts (asset position)	0.0	0.0
Foreign currency forward contracts (liability position)	0.0	0.0
Equity Funds [Member]
Assets, Fair Value Disclosure	10.1	10.3
Equity Funds [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	10.1	10.3
Equity Funds [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Equity Funds [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Common Stock [Member]
Assets, Fair Value Disclosure	1.9	2.1
Common Stock [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	1.9	2.1
Common Stock [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Common Stock [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Money Market Funds [Member]
Assets, Fair Value Disclosure	0.7	0.6
Money Market Funds [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	0.7	0.6
Money Market Funds [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Money Market Funds [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Investment Securities Class [Domain]
Assets, Fair Value Disclosure	12.7	13.0
Investment Securities Class [Domain] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	12.7	13.0
Investment Securities Class [Domain] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0.0	0.0
Investment Securities Class [Domain] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	$ 0.0	$ 0.0

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Restructuring (Notes)

6 Months Ended

Jun. 30, 2015

Restructuring Cost and Reserve [Line Items]

Restructuring and Related Activities Disclosure [Text Block]

RESTRUCTURING

2015 Restructuring

The Company recorded severance expense of $2.4 and $3.4, respectively, for the three and six months ended June 30, 2015, related to Company's ongoing efforts to refine its operating model and reduce costs. The 2015 actions impacted approximately 200 employees. The severance expense is included in Restructuring charges on the Consolidated Statements of Income and is expected to be substantially paid in cash by June 30, 2016. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheet, was $1.4 as of June 30, 2015 and $1.0 as of March 31, 2015.

The Company also recorded restructuring expenses of $0.3 during the first quarter of 2015 related to the integration of Stream. These amounts are included in Transaction and integration costs in the Consolidated Statements of Income and are expected to be substantially paid in cash by March 31, 2016. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.3 as of June 30, 2015 and $0.3 as of March 31, 2015.

2014 Restructuring

During 2014, the Company recorded severance charges of $11.0 related to the elimination of certain redundant executive and non-executive positions as a result of the Company's integration of the Stream business. This severance activity impacted approximately 150 employees. These amounts are included in Transaction and integration costs in the Consolidated Statements of Income and are expected to be substantially paid in cash by December 31, 2015. The total remaining liability under these severance-related actions, which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.8 as of June 30, 2015 compared to $1.3 as of March 31, 2015 and $2.6 as of December 31, 2014.

During 2014, the Company also recorded a severance charge of $1.7 related to restructuring actions impacting approximately 400 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charges are included in Restructuring charges on the Consolidated Statement of Income and are expected to be substantially paid in cash by December 31, 2015. The total remaining liability under this severance-related restructuring plan, which is included in Payables and other current liabilities in the Consolidated Balance Sheets, was 0.7 as of June 30, 2015 compared to $0.8 as of March 31, 2015 and $1.3 as of December 31, 2014.

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Stock-Based Compensation Plans

6 Months Ended

Jun. 30, 2015

Share-based Compensation, Allocation and Classification in Financial Statements [Abstract]

Stock-Based Compensation Plans

STOCK-BASED COMPENSATION PLANS

The Company’s operating results for the three and six months endedJune 30, 2015 included stock compensation expense of $4.3 and $8.4, respectively, compared to $2.2 and $5.2, respectively, for the same period in 2014. The increased expense in 2015 is primarily a result of expense related to the performance-based restricted stock units granted in 2013. Expense for the three and six months endedJune 30, 2015 included $0.2 and $0.7, respectively, related to awards classified as liabilities that will ultimately settle in cash.

Stock Options

The Company granted stock options to certain employees during 2012 and 2011. A summary of stock option activity for the six months endedJune 30, 2015 is presented below:

Shares in Millions Except Per Share Amounts	Shares		Weighted Average Exercise Price		Weighted Average Remaining Contractual Term (in years)	Weighted Average Fair Value at Date of Grant (per share)
Options outstanding at January 1, 2015	0.7		$	13.24	6.6	$	3.72
Options exercisable at January 1, 2015	0.5		$	13.41	6.5	$	3.84
Granted	—		—
Exercised	(0.1	)	12.94
Forfeited	—		—
Options outstanding at June 30, 2015	0.6		$	13.28	6.1	$	3.74
Options exercisable at June 30, 2015	0.6		$	13.28	6.1	$	3.74

Time-based Restricted Stock Units

During the six months endedJune 30, 2015 and 2014, the Company granted 0.7 shares of time-based restricted stock units. The weighted-average fair values of these grants were $22.30 and $20.53 per share, respectively. The 2015, 2014 and 2013 time-based grants are scheduled to vest 25% at the completion of year one after the grant date, 25% after year two and 50% after year three.

The total compensation cost related to non-vested time-based restricted stock units not yet recognized as of June 30, 2015 was approximately $22.5, which is expected to be recognized over a weighted average of 1.2 years. Changes to non-vested time-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	1.3		$	17.66
Granted	0.7		22.30
Vested	(0.4	)	16.42
Forfeited	(0.1	)	20.28
Non-vested at June 30, 2015	1.5		$	20.13

Performance-based Restricted Stock Units

During the six months ended June 30, 2015 and 2014, the Company granted 0.4 and 0.3 shares, respectively, of performance-based restricted stock units. These grants provide for payout based upon the extent to which the Company achieves certain EPS targets, as determined by the Compensation and Benefits Committee of the Board of Directors, over three-year periods. Payout levels range from 50% to 200% of award shares earned. No payout can be earned if performance is below the minimum threshold level. As the targets for the third year of 2014 grants and second and third years of 2015 grants have not yet been set, the key terms have not been effectively communicated to the recipients, and as such the expense related to these grants cannot be recognized until the key terms are established. These grants have been excluded from the table below.

During the three months ended March 31, 2015, the Company established and communicated to participants the final key terms of the 2013 grant, resulting in a grant for accounting purposes with a grant date fair value of $21.84 per share. The total compensation cost related to non-vested performance-based restricted stock units not yet recognized as of June 30, 2015 was approximately $3.4, which is expected to be recognized ratably over the remaining vesting period ending in February 2016. Changes to non-vested performance-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares	Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	—	$	—
Granted	0.3	21.84
Vested	—	—
Forfeited	—	—
Non-vested at June 30, 2015	0.3	$	21.84

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Commitments And Contingencies

6 Months Ended

Jun. 30, 2015

Commitments and Contingencies Disclosure [Abstract]

Commitments And Contingencies

COMMITMENTS AND CONTINGENCIES

Commitments

At June 30, 2015, the Company had outstanding letters of credit of $25.5 and other bond obligations of $2.7 related to performance and payment guarantees. The Company believes that any guarantee obligation that may arise will not be material. The Company also has purchase commitments with telecommunications providers of $7.2 for the remainder of 2015.

At June 30, 2015, the Company had an outstanding performance bond obligation of $30.0 related to a performance and payment guarantee for the Company’s former HR Management line of business which was sold in 2010 to NorthgateArinso. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for this bond obligation. As part of the gain on disposition, the Company recognized a liability equal to the present value of probability weighted cash flows of potential outcomes, a Level 3 fair value measurement. Although the buyer is obligated to indemnify the Company for any and all losses, costs, liabilities and expenses incurred related to this performance bond, as of June 30, 2015, the Company maintains a liability of $0.3 for this obligation. The Company's guarantee for this bond obligation expires in August 2016.

Contingencies

The Company from time to time is involved in various loss contingencies, including tax and legal contingencies that arise in the ordinary course of business. The Company accrues for a loss contingency when it is probable that a liability has been incurred and the amount of such loss can be reasonably estimated. At this time, the Company believes that the results of any such contingencies, either individually or in the aggregate, will not have a materially adverse effect on the Company’s results of operations or financial condition. However, the outcome of any litigation cannot be predicted with certainty. An unfavorable resolution of one or more pending matters could have a materially adverse impact on the Company’s results of operations or financial condition in the future.

In November 2011, one of the Company's call center clients, Hyundai Motor America (Hyundai), tendered a contractual indemnity claim to Convergys Customer Management Group Inc., a subsidiary of the Company, relating to a putative class action captioned Brandon Wheelock, individually and on behalf of a class and subclass of similarly situated individuals, v. Hyundai Motor America, Orange County Superior Court, California, Case No. 30-2011-00522293-CU-BT-CJC. The lawsuit alleged that Hyundai violated California's telephone recording laws by recording telephone calls with customer service representatives without providing a disclosure that the calls might be recorded.

An amended settlement agreement was executed by the plaintiff, Hyundai and Convergys Customer Management Group, Inc., and received preliminary approval from the Court during the second quarter of 2015. The Court will hold a hearing during the fourth quarter of 2015 to determine whether to give final approval of the settlement. The Company’s liability with respect to the proposed settlement was fully accrued at June 30, 2015, and did not have a material impact on the Company’s liquidity, results of operations or financial condition.

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Income Taxes (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014	Dec. 31, 2014
Liability for unrecognized tax benefits	$ 50.9		$ 50.9		$ 59.9
Unrecognized tax benefits that would affect income tax expense	44.8		44.8
Interest and penalties share in unrecognized tax benefits			12.1
Significant Change in Unrecognized Tax Benefits is Reasonably Possible, Estimated Range of Change, Lower Bound	18.0		18.0
Significant Change in Unrecognized Tax Benefits is Reasonably Possible, Estimated Range of Change, Upper Bound	$ 31.0		$ 31.0
Effective tax rate on net income from continuing operations	8.20%	20.40%	13.70%	18.60%
Unrecognized Tax Benefits, Decrease Resulting from Settlements with Taxing Authorities	$ 4.9
Income tax expense	2.6	$ 6.4	$ 10.8	$ 8.8
Income (loss) from continuing opations before income taxes	$ 31.6	$ 31.3	$ 79.0	47.4
Net tax benefit on foreign earnings [Member]
Effective Income Tax Rate Reconciliation, Repatriation of Foreign Earnings, Amount				1.5
Tax benefit on foreign earnings [Member]
Effective Income Tax Rate Reconciliation, Repatriation of Foreign Earnings, Amount				4.8
Income tax expense on foreign earnings [Member]
Effective Income Tax Rate Reconciliation, Repatriation of Foreign Earnings, Amount				$ 3.3

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Goodwill And Other Intangible Assets (Schedule Of Total Intangible Assets Primarily Acquired Through Business Combinations) (Details) - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014
Gross Carrying Value	$ 530.9
Accumulated Amortization	(190.2)
Intangible assets, net	340.7	$ 361.7
Software [Member]
Gross Carrying Value	41.3
Accumulated Amortization	(36.6)
Intangible assets, net	4.7
Trademarks [Member]
Gross Carrying Value	26.2
Accumulated Amortization	(15.4)
Intangible assets, net	10.8
Customer Relationships And Other Intangibles [Member]
Gross Carrying Value	463.4
Accumulated Amortization	(138.2)
Intangible assets, net	$ 325.2

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Financial Instruments (Effect Of Derivative Instruments On Consolidated Financial Statements) (Details) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2015	Jun. 30, 2014	Jun. 30, 2015	Jun. 30, 2014
Derivative Instruments, Gain (Loss)
Derivative Instruments, Gain Reclassified from Accumulated OCI into Income, Effective Portion	$ (4.2)	$ (2.8)	$ (7.9)	$ (8.6)
Operating Expense [Member]
Derivative Instruments, Gain (Loss)
Derivative Instruments, Gain (Loss) Recognized in Other Comprehensive Income (Loss), Effective Portion, Net	(7.1)	30.8	(3.1)	24.9
Derivative Instruments, Gain Reclassified from Accumulated OCI into Income, Effective Portion	$ (4.2)	$ (2.8)	$ (7.9)	$ (8.6)

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Payables And Other Current Liabilities (Tables)

6 Months Ended

Jun. 30, 2015

Accounts Payable and Accrued Liabilities, Current [Abstract]

Schedule Of Payables And Other Current Liabilities

	At June 30, 2015		At December 31, 2014
Accounts payable	$	73.0	$	40.1
Deferred tax liability	0.5		0.6
Accrued income and other taxes	49.9		34.6
Accrued payroll-related expenses	138.5		156.4
Derivative liabilities	18.0		21.4
Accrued expenses, other	88.0		84.5
Deferred revenue and government grants	17.2		19.5
Restructuring and severance costs	3.2		3.9
	$	388.3	$	361.0

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Stock-Based Compensation Plans (Summary Of Stock Option Activity) (Details) - $ / shares shares in Millions	3 Months Ended	6 Months Ended
	Dec. 31, 2014	Jun. 30, 2015
Outstanding, beginning balance, shares		0.7
Outstanding, beginning balance, weighted average exercise price		$ 13.24
SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsOutstandingWeightedAverageRemainingContractualTerm2	6 years 7 months 6 days	6 years 1 month 6 days
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue	$ 3.72	$ 3.74
Exercisable, beginning balance, shares		0.5
Exercisable, beginning balance, weighted average exercise price		$ 13.41
SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableWeightedAverageRemainingContractualTerm1	6 years 6 months	6 years 1 month 6 days
Exercisable, beginning balance, weighted average fair value at grant date		$ 3.84
Granted, shares		0.0
Exercised, shares		(0.1)
Forfeited/cancelled, shares		0.0
Outstanding, ending balance, shares	0.7	0.6
Outstanding, ending balance, weighted average exercise price	$ 13.24	$ 13.28
SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsOutstandingWeightedAverageRemainingContractualTerm2	6 years 7 months 6 days	6 years 1 month 6 days
ShareBasedCompensationArrangementByShareBasedPaymentAwardOptionsGrantsInPeriodWeightedAverageGrantDateFairValue	$ 3.72	$ 3.74
Exercisable, ending balance, shares	0.5	0.6
Exercisable, ending balance, weighted average exercise price	$ 13.41	$ 13.28
SharebasedCompensationArrangementBySharebasedPaymentAwardOptionsExercisableWeightedAverageRemainingContractualTerm1	6 years 6 months	6 years 1 month 6 days
Exercisable, ending balance, weighted average fair value at grant date	$ 3.84	$ 3.74
Share Based Compensation Arrangements by Share Based Payment Award Options Exercised in Period Weighted Average Exercise Price		$ 12.94

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Payables And Other Current Liabilities

6 Months Ended

Jun. 30, 2015

Accounts Payable and Accrued Liabilities, Current [Abstract]

Payables And Other Current Liabilities

PAYABLES AND OTHER CURRENT LIABILITIES

	At June 30, 2015		At December 31, 2014
Accounts payable	$	73.0	$	40.1
Deferred tax liability	0.5		0.6
Accrued income and other taxes	49.9		34.6
Accrued payroll-related expenses	138.5		156.4
Derivative liabilities	18.0		21.4
Accrued expenses, other	88.0		84.5
Deferred revenue and government grants	17.2		19.5
Restructuring and severance costs	3.2		3.9
	$	388.3	$	361.0

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Employee Benefit Plans (Tables)

6 Months Ended

Jun. 30, 2015

Pension Plan [Member]

Schedule Of Components Of Pension Cost

Components of pension cost for the Cash Balance and the non-U.S. pension plans are as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
	2015			2014			2015			2014
Interest cost on projected benefit obligation	$	2.7		$	2.5		$	5.4		$	5.3
Service cost	1.9			1.7			3.8			3.3
Expected return on plan assets	(2.6		)	(2.3		)	(5.2		)	(4.6		)
Amortization and deferrals, net	2.7			1.8			5.4			3.9
Total cost	$	4.7		$	3.7		$	9.4		$	7.9

Unfunded Executive Pension Plans [Member]

Schedule Of Components Of Pension Cost

Components of pension cost for the EDCP are as follows:

	Three Months Ended June 30,				Six Months Ended June 30,
	2015		2014		2015		2014
Interest cost on projected benefit obligation	$	0.1	$	0.2	$	0.2	$	0.3
Service cost	0.4		0.6		0.8		0.6
Total cost	$	0.5	$	0.8	$	1.0	$	0.9

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Restructuring (Details) $ in Millions	3 Months Ended			6 Months Ended	12 Months Ended
	Jun. 30, 2015 USD ($)	Mar. 31, 2015 USD ($)	Jun. 30, 2014	Jun. 30, 2015 USD ($)	Dec. 31, 2014 USD ($)
Restructuring Cost and Reserve [Line Items]
Severance Costs					$ 11.0
Restructuring Reserve	$ 0.8	$ 1.3		$ 0.8	2.6
2015 Restructure Plan [Member]
Restructuring Cost and Reserve [Line Items]
Severance Costs	2.4			$ 3.4
Employees affected				200
Restructuring Reserve	1.4	1.0		$ 1.4
2014 Restructuring Plan [Member]
Restructuring Cost and Reserve [Line Items]
Severance Costs					1.7
Employees affected			400
Restructuring Reserve	0.7	0.8		0.7	$ 1.3
Business Acquisition, Acquiree 2015 [Member]
Restructuring Cost and Reserve [Line Items]
Severance Costs		0.3
Employees affected					150
Restructuring Reserve	$ 0.3	$ 0.3		$ 0.3

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Business Combinations Business Combinations (Consideration Transferred) (Details) $ in Millions		1 Months Ended
		Mar. 31, 2014 USD ($)
Business Combination, Purchase Price Consideration [Line Items]
Payments to Acquire Businesses, Gross		$ 830.6
Cash Acquired from Acquisition	[1]	(28.0)
Business Combination, Consideration Transferred, Including Equity Interest in Acquiree Held Prior to Combination		802.6
Common Class A [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Equity Interests Issued and Issuable	[2]	481.0
Stock Option Awards [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Equity Interests Issued and Issuable	[3]	16.1
Senior Notes [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	[4]	243.0
Convertible Debt [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	[5]	19.3
Revolving Credit Facility [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	[6]	63.4
Acquisition-related Costs [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	[7]	$ 7.8

[1] Represents the Stream cash balance acquired at acquisition.

[2] The cash consideration for the outstanding shares of Stream's common stock, which includes final settlement for working capital. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

[3] The cash consideration paid per share of "in the money" stock option awards.

[4] The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

[5] The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

[6] The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

[7] Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

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Balance Sheet Parenthetical (Parentheticals) - USD ($) shares in Millions, $ in Millions	Jun. 30, 2015	Dec. 31, 2014
Current Assets:
Allowance for doubtful accounts	$ 5.0	$ 8.1
Stockholders' Equity:
Preferred stock, par value	$ 0.0	$ 0.0
Preferred stock, shares authorized	5.0	5.0
Preferred stock, shares outstanding	0.0	0.0
Common Stock, Par or Stated Value Per Share	$ 0.0	$ 0
Common stock, shares authorized	500.0	500.0
Common stock, shares issued	190.2	189.8
Common stock, shares outstanding	98.3	99.4
Treasury stock - shares	91.9	90.4

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Divestitures

6 Months Ended

Jun. 30, 2015

Discontinued Operations and Disposal Groups [Abstract]

Divestitures

DIVESTITURES AND DISCONTINUED OPERATIONS

On May 16, 2012, the Company completed the sale of its Information Management line of business to NEC Corporation. During the three and six months endedJune 30, 2015 and 2014, the Company recorded additional gains and losses as certain contingencies and tax positions related to Information Management were settled or adjusted.

The results of the Information Management business have been classified as discontinued operations for all periods presented. During the three and six months endedJune 30, 2014, the Company earned $4.1 and $8.2, respectively, in revenue under transition services agreements. All transition services agreements expired by June 30, 2014, and the Company has substantially eliminated the related costs.

The results of the Information Management business included in discontinued operations for the three and six months endedJune 30, 2015 and 2014 are summarized as follows:

	Three Months Ended June 30,					Six Months Ended June 30,
	2015		2014			2015		2014
Revenue	$	—	$	—		$	—	$	—
Gain (loss) on disposition	0.2		(0.3		)	0.3		0.5
Income (loss) before income taxes	0.2		(0.3		)	0.3		0.5
Income tax expense (benefit):
Expense (benefit) related to gain on disposition	0.2		(0.1		)	0.2		0.2
(Loss) income from discontinued operations, net of tax	$	—	$	(0.2	)	$	0.1	$	0.3

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Debt And Capital Lease Obligations (Schedule Of Future Minimum Payments) (Details) $ in Millions	Jun. 30, 2015 USD ($)
Long-term Debt and Capital Lease Obligations [Abstract]
Remainder of 2015	$ 3.7
Long-term Debt, Maturities, Repayments of Principal in Next Twelve Months 2016	3.8
Long-term Debt, Maturities, Repayments of Principal in Year Two 2017	56.1
Long-term Debt, Maturities, Repayments of Principal in Year Three 2018	0.7
Long-term Debt, Maturities, Repayments of Principal in Year Four 2019	215.4
Long-term Debt, Maturities, Repayments of Principal in Year Four 2020	0.4
Long-term Debt, Maturities, Repayments of Principal after Year Five	125.0
Total	$ 405.1

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Accumulated Other Comprehensive Income/(Loss) (Details) - USD ($) $ in Millions	3 Months Ended				6 Months Ended
	Jun. 30, 2015	Mar. 31, 2015	Jun. 30, 2014	Mar. 31, 2014	Jun. 30, 2015	Jun. 30, 2014
Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax	$ (30.0)	$ (1.1)	$ 35.6	$ 35.1	$ (1.1)	$ 35.1
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Gain (Loss) Arising During Period, Net of Tax	10.1	(28.9)	5.9	0.5
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Reclassification Adjustment Realized upon Sale or Liquidation, Net of Tax	0.0	0.0	0.0	0.0
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent	10.1	(28.9)	5.9	0.5	(18.8)	6.4
Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax	(19.9)	(30.0)	41.5	35.6	(19.9)	41.5
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	(13.6)	(18.3)	(22.7)	(22.5)	(18.3)	(22.5)
Other Comprehensive Income (Loss), Unrealized Gain (Loss) on Derivatives Arising During Period, Net of Tax	(4.4)	2.4	18.3	(3.8)
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, Net of Tax	2.6	2.3	1.9	3.6	4.9	5.5
Other Comprehensive Income (Loss), Derivatives Qualifying as Hedges, Net of Tax	(1.8)	4.7	20.2	(0.2)
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	(15.4)	(13.6)	(2.5)	(22.7)	(15.4)	(2.5)
Accumulated Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net of Tax	(45.7)	(47.3)	(31.0)	(32.1)	(47.3)	(32.1)
Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Adjustment, before Reclassification Adjustments, Net of Tax	0.0	0.0	0.0	0.0
Other Comprehensive Income (Loss), Reclassification, Pension and Other Postretirement Benefit Plans, Net Gain (Loss) Recognized in Net Periodic Benefit Cost, Net of Tax	1.6	1.6	1.3	1.1	(3.2)	(2.4)
Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Adjustment, Net of Tax	1.6	1.6	1.3	1.1	3.2	2.4
Accumulated Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net of Tax	(44.1)	(45.7)	(29.7)	(31.0)	(44.1)	(29.7)
Accumulated Other Comprehensive Income (Loss), Net of Tax	(89.3)	(66.7)	(18.1)	(19.5)	(66.7)	(19.5)
Other comprehensive income (loss) before relclassification	5.7	(26.5)	24.2	(3.3)
Amounts reclassified from accumulated other comprehensive income	4.2	3.9	3.2	4.7
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	9.9	(22.6)	27.4	1.4	(12.7)	28.8
Accumulated Other Comprehensive Income (Loss), Net of Tax	$ (79.4)	$ (89.3)	$ 9.3	$ (18.1)	$ (79.4)	$ 9.3

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Stock-Based Compensation Plans (Tables)

6 Months Ended

Jun. 30, 2015

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of Share-based Compensation, Stock Options, Activity [Table Text Block]

A summary of stock option activity for the six months endedJune 30, 2015 is presented below:

Shares in Millions Except Per Share Amounts	Shares		Weighted Average Exercise Price		Weighted Average Remaining Contractual Term (in years)	Weighted Average Fair Value at Date of Grant (per share)
Options outstanding at January 1, 2015	0.7		$	13.24	6.6	$	3.72
Options exercisable at January 1, 2015	0.5		$	13.41	6.5	$	3.84
Granted	—		—
Exercised	(0.1	)	12.94
Forfeited	—		—
Options outstanding at June 30, 2015	0.6		$	13.28	6.1	$	3.74
Options exercisable at June 30, 2015	0.6		$	13.28	6.1	$	3.74

Time-Based Restricted Stock [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested time-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	1.3		$	17.66
Granted	0.7		22.30
Vested	(0.4	)	16.42
Forfeited	(0.1	)	20.28
Non-vested at June 30, 2015	1.5		$	20.13

Performance Shares [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested performance-based restricted stock and restricted stock units for the six months endedJune 30, 2015 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares	Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2014	—	$	—
Granted	0.3	21.84
Vested	—	—
Forfeited	—	—
Non-vested at June 30, 2015	0.3	$	21.84

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Business Combinations Business Combinations (Purchase Price Allocation Table) (Details) - USD ($) $ in Millions	Jun. 30, 2015	Dec. 31, 2014	Mar. 03, 2014
Preliminary Purchase Price Allocation [Abstract]
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Assets, Receivables			$ 197.9
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Assets, Other			13.5
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Property, Plant, and Equipment			159.3
Goodwill	$ 840.1	$ 850.7	276.5
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Intangible Assets, Other than Goodwill			370.4
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Other Noncurrent Assets			7.9
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Accounts Payable			(12.3)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities			(100.3)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Other			(3.6)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Long-term Debt			(34.6)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Deferred Tax Liabilities Noncurrent			(59.4)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Noncurrent Liabilities, Other			(12.7)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net			$ 802.6

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Goodwill And Other Intangible Assets

6 Months Ended

Jun. 30, 2015

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill And Other Intangible Assets

GOODWILL AND OTHER INTANGIBLE AND LONG-LIVED ASSETS

Goodwill and Intangible Assets

Goodwill was $840.1 at June 30, 2015 compared to $850.7 at December 31, 2014. This decrease was primarily due to foreign currency translation. The Company tests goodwill for impairment annually as of October 1 and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable. Goodwill impairment testing is performed at the reporting unit level. The Company's reporting units are Customer Management - Agent Services and Customer Management - Customer Interaction Technology (CIT). As of June 30, 2015 and December 31, 2014, all goodwill was held by the Customer Management - Agent Services reporting unit.

The impairment test for goodwill involves a two-step process. The first step compares the fair value of a reporting unit with its carrying amount, including the goodwill allocated to each reporting unit. If the carrying amount is in excess of the fair value, the second step requires the comparison of the implied fair value of the reporting unit goodwill with the carrying amount of the reporting unit goodwill. Any excess of the carrying value of the reporting unit goodwill over the implied fair value of the reporting unit goodwill will be recorded as an impairment loss. Fair value of the reporting units is determined using a combination of the market approach and the income approach. Under the market approach, fair value is based on actual stock price or transaction prices of comparable companies. Under the income approach, value is dependent on the present value of net cash flows to be derived from the ownership.

Intangible assets decreased to $340.7 at June 30, 2015 from $361.7 at December 31, 2014, primarily due to amortization and foreign currency translation. As of June 30, 2015, the Company’s total identifiable intangible assets consisted of the following:

	Gross Carrying Value		Accumulated Amortization			Net
Software (classified with Property and Equipment, net)	$	41.3	$	(36.6	)	$	4.7
Trademarks	26.2		(15.4		)	10.8
Customer relationships and other intangibles	463.4		(138.2		)	325.2
Total	$	530.9	$	(190.2	)	$	340.7

The intangible assets are being amortized using the following amortizable lives: 4 years for trademarks, 8 to 10 years for software and 1 to 17 years for customer relationships and other intangibles. The remaining weighted average depreciation period for software is approximately 1 year. The remaining weighted average amortization period for trademarks, customer relationships and other intangibles is approximately 15 years. Amortization of software is included within depreciation expense as the underlying assets are classified within property, plant and equipment.

Trademarks, customer relationships, and other intangibles amortization expense was $14.0 and $10.3 for the six months endedJune 30, 2015 and 2014, respectively, and is estimated to be approximately $27.5 for the year ended December 31, 2015. The related estimated expense for the five subsequent years ended December 31 is as follows:

2016	$	27
2017	27
2018	23
2019	22
2020	22
Thereafter	201