10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

______________________

Form 10-Q

______________________

ý QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2014

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to .

Commission File Number 1-14379

______________________

CONVERGYS CORPORATION

(Exact name of registrant as specified in its charter)

______________________

Incorporated under the laws of the State of Ohio

201 East Fourth Street, Cincinnati, Ohio 45202

I.R.S. Employer Identification Number 31-1598292

Telephone - Area Code (513) 723-7000

______________________

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  ý    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	ý	Accelerated filer	¨
Non-accelerated filer	¨	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  ý

At March 31, 2014, there were 101,474,257 common shares, without par value, outstanding, excluding amounts held in Treasury of 88,134,084.

CONVERGYS CORPORATION

Form 10-Q

For the Period Ended

March 31, 2014

INDEX

		Page
PART I. FINANCIAL INFORMATION
ITEM 1.	Financial Statements:
	Consolidated Statements of Income - Three Months Ended March 31, 2014 and 2013 (Unaudited)	3
	Consolidated Statements of Comprehensive Income - Three Months Ended March 31, 2014 and 2013 (Unaudited)	4
	Consolidated Balance Sheets - March 31, 2014 (Unaudited) and December 31, 2013	5
	Consolidated Statements of Cash Flow - Three Months Ended March 31, 2014 and 2013 (Unaudited)	6
	Notes to Condensed Consolidated Financial Statements (Unaudited)	7
ITEM 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	23
ITEM 3.	Quantitative and Qualitative Disclosures about Market Risk	31
ITEM 4.	Controls and Procedures	31
PART II. OTHER INFORMATION
ITEM 1	Legal Proceedings	33
ITEM 1A.	Risk Factors	33
ITEM 2.	Unregistered Sales of Equity Securities and Use of Proceeds	33
ITEM 6.	Exhibits	33
SIGNATURE		35

2

PART I - FINANCIAL INFORMATION

ITEM 1.     FINANCIAL STATEMENTS

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited)

	Three Months Ended
	March 31,
(In millions, except per share amounts)	2014			2013
Revenues	$	605.7		$	493.5
Costs and Expenses:
Cost of providing services and products sold	380.1			318.2
Selling, general and administrative	145.0			114.6
Research and development costs	1.9			2.1
Depreciation	26.5			20.9
Amortization	3.4			1.2
Restructuring charges	1.7			—
Transaction and integration costs	25.1			—
Total Costs and Expenses	583.7			457.0
Operating Income	22.0			36.5
Other (expense) income, net	(1.9		)	2.3
Interest expense	(4.0		)	(2.9		)
Income before Income Taxes	16.1			35.9
Income tax expense	2.4			5.7
Income from Continuing Operations, net of tax	13.7			30.2
Income (loss) from Discontinued Operations, net of tax	0.5			(5.1		)
Net Income	$	14.2		$	25.1
Basic Earnings (Loss) Per Common Share:
Continuing operations	$	0.14		$	0.28
Discontinued operations	—			(0.04		)
Basic Earnings per Common Share	$	0.14		$	0.24
Diluted Earnings (Loss) Per Common Share:
Continuing operations	$	0.13		$	0.27
Discontinued operations	—			(0.04		)
Diluted Earnings per Common Share	$	0.13		$	0.23
Weighted Average Common Shares Outstanding:
Basic	101.1			105.7
Diluted	107.3			110.3
Cash Dividends Declared per Share	$	0.06		$	0.06

See Notes to Consolidated Financial Statements.

3

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(Unaudited)

	Three Months Ended
	March 31,
(In millions)	2014			2013
Net Income	$	14.2		$	25.1
Other Comprehensive Income (Loss), net of tax:
Foreign currency translation adjustments	0.5			(1.8		)
Change related to minimum pension liability	1.1			—
Unrealized holding loss on hedging activities	(0.2		)	(1.8		)
Total other comprehensive income (loss)	1.4			(3.6		)
Total Comprehensive Income	$	15.6		$	21.5

See Notes to Consolidated Financial Statements.

4

CONSOLIDATED BALANCE SHEETS

	March 31, 2014			December 31, 2013
(In millions)
	(Unaudited)
ASSETS
Current Assets:
Cash and cash equivalents	$	182.2		$	580.8
Short-term investments	20.2			82.9
Receivables, net of allowances of $7.6 and $5.3	515.1			319.8
Deferred income tax assets	46.6			6.2
Prepaid expenses	34.1			25.2
Other current assets	299.2			45.5
Total Current Assets	1,097.4			1,060.4
Property and equipment, net	395.8			246.4
Goodwill	870.1			589.4
Other intangibles, net	387.3			20.4
Deferred income tax assets	5.8			8.9
Other assets	45.7			31.2
Total Assets	$	2,802.1		$	1,956.7
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current Liabilities:
Debt and capital lease obligations maturing within one year	$	258.3		$	0.9
Payables and other current liabilities	424.8			291.7
Total Current Liabilities	683.1			292.6
Long-term debt and capital lease obligations	425.6			60.2
Deferred income tax liabilities	222.8			150.8
Accrued pension liabilities	75.8			73.7
Other long-term liabilities	98.5			89.8
Total Liabilities	1,505.8			667.1
Shareholders’ Equity:
Preferred shares – without par value, 5.0 authorized; none outstanding	—			—
Common shares – without par value, 500.0 authorized; 189.6 and 188.9 issued, 101.5 and 100.8 outstanding, as of March 31, 2014 and December 31, 2013, respectively	1,136.6			1,139.9
Treasury stock – 88.1 and 88.2 as of March 31, 2014 and December 31, 2013, respectively	(1,445.1		)	(1,445.6		)
Retained earnings	1,622.9			1,614.8
Accumulated other comprehensive loss	(18.1		)	(19.5		)
Total Shareholders’ Equity	1,296.3			1,289.6
Total Liabilities and Shareholders’ Equity	$	2,802.1		$	1,956.7

See Notes to Consolidated Financial Statements.

5

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)

	Three Months Ended
	March 31,
(In millions)	2014			2013
CASH FLOWS FROM OPERATING ACTIVITIES
Net income	$	14.2		$	25.1
Income (loss) from discontinued operations, net of tax	0.5			(5.1		)
Income from continuing operations, net of tax	13.7			30.2
Adjustments to reconcile income from continuing operations, net of tax, to net cash provided by operating activities of continuing operations:
Depreciation and amortization	29.9			22.1
Deferred income tax (benefit) expense	(29.5		)	3.5
Stock compensation expense	3.0			4.5
Changes in assets and liabilities, net of acquisition:
Change in receivables	(1.3		)	(6.6		)
Change in other current assets	(5.9		)	4.1
Change in deferred charges, net	1.1			—
Change in other assets and liabilities	(4.5		)	(8.3		)
Change in payables and other current liabilities	9.2			(26.8		)
Net cash provided by operating activities	15.7			22.7
CASH FLOWS FROM INVESTING ACTIVITIES
Capital expenditures	(18.3		)	(12.1		)
Purchase of short-term investments	—			(28.3		)
Proceeds from maturity of short-term investments	61.9			27.8
Acquisition, net of cash acquired	(804.5		)	—
Net cash used in investing activities	(760.9		)	(12.6		)
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from debt issuance	357.7			—
Repurchase of common shares	—			(38.8		)
Proceeds from exercise of stock options	0.1			2.4
Payments of dividends	(6.0		)	(5.2		)
Cash paid for debt issuance costs	(7.1		)	—
Excess tax benefits from share-based payment arrangements	1.9			1.8
Net cash provided by (used in) financing activities	346.6			(39.8		)
Net decrease in cash and cash equivalents	(398.6		)	(29.7		)
Cash and cash equivalents at beginning of period	580.8			554.7
Cash and cash equivalents at end of period	$	182.2		$	525.0

See Notes to Consolidated Financial Statements.

6

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Amounts in Millions Except Per Share Amounts)

(Unaudited)

(1) BACKGROUND AND BASIS OF PRESENTATION

Convergys Corporation (the Company or Convergys) is a global leader in customer management, focused on bringing value to its clients through every customer interaction.

On March 3, 2014, Convergys completed its acquisition of SGS Holdings, Inc. (Stream), a global business process outsource provider specializing in customer relationship management, including technical support, customer care and sales, for Fortune 1000 companies. This acquisition expands the Company's geographic footprint and capabilities. Combined, Convergys now has 125,000 employees working out of more than 150 locations in 31 countries, interacting with our clients' customers in 47 languages. Stream's complementary client portfolio also diversifies Convergys' client base through the addition of leading technology, communications and other clients. Stream's operating results are included in Convergys' Consolidated Statements of Income beginning on March 3, 2014. See Note 3, "Business Combinations" for additional information on the Stream acquisition.

On April 30, 2013, the Company acquired New Zealand-based Datacom's contact center operations with facilities in Kuala Lumpur, Malaysia and Manila, Philippines for $20.0 AUD (approximately $20.0 USD). The acquisition added 15 Asian languages to Convergys' language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys' global operations. See Note 3, "Business Combinations" for additional information on the Datacom acquisition.

The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial reporting (U.S. GAAP) and U.S. Securities and Exchange Commission (SEC) regulations, and, in the opinion of management, include all adjustments necessary for a fair presentation of the results of operations, financial position and cash flows for each period shown. All adjustments are of a normal and recurring nature. Certain information and footnote disclosures normally included in Financial Statements prepared in accordance with generally accepted accounting principles in the United States have been condensed or omitted. Interim Consolidated Financial Statements are not necessarily indicative of the financial position or operating results for an entire year. These interim Consolidated Financial Statements should be read in conjunction with the audited Financial Statements and the Notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2013, filed on February 28, 2014.

(2) RECENT ACCOUNTING PRONOUNCEMENTS

In February 2013, the FASB issued ASU 2013-02, "Comprehensive Income (Topic 220): Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income." The standard requires an entity to present (either on the face of the statement where net income is presented or in the notes) the effects on the line items of net income of significant amounts reclassified out of accumulated other comprehensive income if the item reclassified is required under U.S. GAAP to be reclassified to net income in its entirety in the same reporting period. For reclassification items not required under U.S. GAAP to be reclassified directly to net income in their entirety in the same reporting period, an entity is required to cross-reference to other disclosures currently required under U.S. GAAP that provide additional detail about those amounts. ASU 2013-02 applies to all public and private companies that report items of other comprehensive income. ASU 2013-02 is effective for reporting periods beginning after December 15, 2012, with prospective adoption required. The Company adopted ASU 2013-02 effective January 1, 2013. See Note 16.

(3) BUSINESS COMBINATIONS

Stream Acquisition

Background and Financing

On January 6, 2014, the Company and its wholly-owned subsidiary (Merger Sub), entered into an Agreement and Plan of Merger (the "Merger Agreement") with Stream and, for limited purposes, other Sellers listed in the Merger Agreement. On March 3, 2014, Merger Sub was merged with and into Stream (the Merger), with Stream continuing as the surviving corporation and as a wholly owned subsidiary of Convergys. At the time of the Merger, each share of Stream common stock was converted into the right to receive an amount in cash, without interest.

The total purchase price, net of cash acquired, was $804.5, which was funded using available cash, borrowings under the Accounts Receivable Securitization Facility and proceeds from a term loan under the February 28, 2014 Credit Agreement (the Credit

7

Agreement). The Credit Agreement consists of a term loan in the amount of $350.0 and a revolving credit facility in the amount of $300.0 (see Note 9, "Debt and Capital Lease Obligations" for the definition of these terms and further discussion).

The preliminary purchase price of Stream consisted of the following items:

Cash consideration for Stream stock (1)	$	482.9
Cash consideration for Stream stock options (2)	16.1
Cash consideration for repayment of Stream 11.25% Senior Secured Notes (3)	243.0
Cash consideration for repayment of Stream 10.0% Promissory Notes (4)	19.3
Cash consideration for repayment of Stream Revolving Credit Facility (5)	63.4
Cash consideration for transaction expenses of Stream (6)	7.8
Total cash consideration	832.5
Cash acquired (7)	(28.0		)
Net consideration transferred	$	804.5

(1) The cash consideration for the outstanding shares of Stream's common stock, which includes a preliminary estimate for future working capital settlement. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

(2) The cash consideration paid per share of "in the money" stock option awards.

(3) The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

(4) The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

(5) The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

(6) Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

(7) Represents the Stream cash balance acquired at acquisition.

The Company incurred $14.7 of direct transaction costs for the three months ended March 31, 2014. These costs are included in selling, general and administrative expenses in the accompanying Consolidated Statements of Income.

Preliminary Purchase Price Allocation

The Company accounted for Stream using the acquisition method of accounting in accordance with applicable U.S. GAAP whereby the total purchase price was preliminarily allocated to tangible and intangible assets acquired and liabilities assumed based on respective fair values. The following table summarizes the preliminary values of the assets acquired and liabilities assumed at the date of acquisition:

Preliminary purchase price allocation	At March 3, 2014
Assets:
Receivables	$	199.0
Other current assets	11.7
Property and equipment	160.1
Goodwill	280.9
Intangible assets	370.4
Other assets	13.7
Liabilities:
Accounts payable	(11.9		)
Accrued expenses	(99.6		)
Other current liabilities	(3.8		)
Debt	(34.6		)
Deferred tax - net	(70.5		)
Other long-term liabilities	(10.9		)
Total purchase price	$	804.5

8

As of March 31, 2014, the purchase price allocation for the acquisition was preliminary and subject to completion. Adjustments to the current fair value estimates in the above table may occur as the process conducted for various valuations and assessments is finalized. Goodwill is calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill are based on several strategic and synergistic benefits that are expected to be realized from the Stream acquisition. The benefits include an enhanced global footprint, attractive synergy opportunities of revenue streams and expanded language capabilities. None of the goodwill is expected to be deductible for income tax purposes and was entirely allocated to the Customer Management - Agent Services reporting unit.

Intangible Assets Identified

The following details the total intangible assets identified:

Intangible asset type	Value		Life (years)
Customer relationship	$	352.0	17
Trade name	17.0		4
Favorable lease contract	1.4		1	-	7
Total	$	370.4

The preliminary fair value of the customer relationship asset was determined using the income approach through an excess earnings analysis, with projected earnings being discounted at a rate of 11.0%. The customer relationship intangible asset represents relationships between Stream and its customers. Convergys applied the income approach through a relief-from-royalty analysis to determine the preliminary fair value of the Stream trade name asset. The determination of the useful lives was based upon consideration of market participant assumptions and transaction specific factors.

Impact on Operating Results

The results of Stream's operations have been included in Convergys' Consolidated Financial Statements since the March 3, 2014 date of acquisition. The following table provides sales and results of operations from the acquired Stream business included in Convergys' March 31, 2014 results:

Stream results of operations	March 3, 2014 - March 31, 2014
Revenues	$	85.6
Loss before income taxes	$	(6.4	)

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the respective periods presented. The unaudited pro forma information presented below is for illustrative purposes only, does not include the pro forma adjustments that would be required under Regulation S-X for pro forma financial information and does not reflect future events that may occur after March 31, 2014 or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the three months ended March 31, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

9

	Three months ended March 31,
Unaudited pro forma information	2014		2013
Revenues	$	777.1	$	746.6
Income from Continuing Operations, net of tax	$	7.9	$	30.9
Earnings from Continuing Operations per share
Basic	$	0.08	$	0.29
Diluted	$	0.07	$	0.28
Weighted average common shares outstanding
Basic	101.1		105.7
Diluted	107.3		110.3

Datacom Acquisition

On April 30, 2013, the Company acquired the business process outsourcing operations of New Zealand-based Datacom, including contact centers in Kuala Lumpur, Malaysia and Manila, Philippines. The purchase price of $20.0 AUD (approximately $20.0 USD) included $15.0 of cash paid at closing and $5.3 of debt obligations assumed, which were immediately paid by the Company, as well as working capital adjustments that were finalized during the third quarter of 2013. In connection with the acquisition, the Company recognized $12.2 of goodwill and $7.0 of customer relationship intangible asset. The customer relationship intangible asset will be amortized over an estimated economic useful life of 8 years. The determination of the useful life was based upon consideration of market participant and transaction specific factors. The Company included various industry studies, historical acquisition experience, economic factors, future cash flows of the combined company and the relative stability of the acquired customer base. The acquired goodwill is not expected to be deductible for tax purposes.

(4) DIVESTITURES AND DISCONTINUED OPERATIONS

On May 16, 2012, the Company completed the sale of its Information Management line of business to NEC Corporation. During the three months endedMarch 31, 2014 and 2013, respectively, the Company recorded an additional gain of $0.5, net of tax, and a loss of $5.1, net of tax, as certain contingencies and tax positions related to Information Management were settled or adjusted.

The results of the Information Management business have been classified as discontinued operations for all periods presented. Certain costs previously allocated to the Information Management segment that do not qualify for discontinued operations accounting treatment are now reported as costs from continuing operations. The Company has taken action to reduce these costs and the transition services revenue from services provided to the buyer subsequent to completion of the sale substantially offset the remainder of these costs. During the three months endedMarch 31, 2014, the Company earned $4.0 in revenue under these transition services agreements, compared to $4.9 for the same period in 2013. While the transition services agreements vary in duration up to 24 months from the date of sale depending upon the type of service provided, the Company expects to substantially eliminate the underlying costs as the transition services are completed.

The results of the Information Management business included in discontinued operations for the three months endedMarch 31, 2014 and 2013 are summarized as follows:

	Three Months Ended March 31,
	2014		2013
Revenue	$	—	$	—
Gain (loss) on disposition	0.7		(8.0		)
Income (loss) before income taxes	0.7		(8.0		)
Income tax expense (benefit):
Expense (benefit) related to gain on disposition	0.2		(2.9		)
Income (loss) from discontinued operations, net of tax	$	0.5	$	(5.1	)

(5) EARNINGS PER SHARE AND SHAREHOLDERS’ EQUITY

10

Earnings per Share

The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:

		Continuing Operations					Discontinued Operations						Total
Three Months Ended March 31, 2014	Shares	Income		Per Share Amount			Income (Loss)			Per Share Amount			Per Share Amount
Basic EPS	101.1	$	13.7	$	0.14		$	0.5		$	—		$	0.14
Effect of dilutive securities:
Stock-based compensation arrangements	1.3	—		—			—			—			—
Convertible Debt	4.9	—		(0.01		)	—			—			(0.01		)
Diluted EPS	107.3	$	13.7	$	0.13		$	0.5		$	—		$	0.13
Three Months Ended March 31, 2013
Basic EPS	105.7	$	30.2	$	0.28		$	(5.1	)	$	(0.04	)	$	0.24
Effect of dilutive securities:
Stock-based compensation arrangements	1.4	—		—			—			—			—
Convertible Debt	3.2	—		(0.01		)	—			—			(0.01		)
Diluted EPS	110.3	$	30.2	$	0.27		$	(5.1	)	$	(0.04	)	$	0.23

The diluted EPS calculation excludes the effect of 0.6 outstanding stock options for the three months endedMarch 31, 2014 and 0.7 outstanding stock options for the three months endedMarch 31, 2013 because their effect is anti-dilutive. The calculation at March 31, 2014 also excludes 0.6 performance-based restricted stock units (0.3 granted in both 2014 and 2013) as the performance criteria have not yet been fully defined, thereby precluding a mutual understanding of the terms of the stock-based awards.

As described more fully in Note 9, the Company issued approximately $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due 2029 (2029 Convertible Debentures). The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into shares of the Company’s common stock at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand in principal amount of debentures. The conversion rate is subject to adjustment for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. As of March 31, 2014, the implied conversion rate for the Convertible Debentures was $11.77 per share, or eighty-four and ninety-four hundredths shares per one thousand in principal amount of debentures. There were 4.9 dilutive shares related to the 2029 Convertible Debentures for the three months endedMarch 31, 2014.

Shareholders’ Equity

As of March 31, 2014, the Company had the authority to repurchase an additional $133.3 of outstanding common shares pursuant to current authorizations.

Dividends

During 2013 and 2014, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
October 23, 2012	December 21, 2012	$0.05	January 4, 2013
February 7, 2013	March 22, 2013	$0.06	April 5, 2013
April 30, 2013	June 21, 2013	$0.06	July 5, 2013
July 30, 2013	September 20, 2013	$0.06	October 4, 2013
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014

11

On May 12, 2014, the Company announced that its Board of Directors declared a quarterly cash dividend of $0.07 per common share to be paid on July 3, 2014 to shareholders of record as of June 19, 2014.

The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial covenants and other relevant factors.

(6) EMPLOYEE BENEFIT PLANS

The Company sponsors a frozen defined benefit pension plan, which includes both a qualified and non-qualified portion, for eligible employees (the Cash Balance Plan) in North America. The Company recorded a net liability of $33.8 and $33.7 as of March 31, 2014 and December 31, 2013, respectively, for the Cash Balance Plan. In addition, the Company sponsors unfunded defined benefit plans for certain eligible employees in the Philippines and France. The Company recorded a liability of $33.9 and $31.5 as of March 31, 2014 and December 31, 2013, respectively, for these non-U.S. plans. Components of pension cost for these plans are as follows:

	Three Months Ended March 31,
	2014			2013
Interest cost on projected benefit obligation	$	2.7		$	2.8
Service cost	1.4			1.8
Expected return on plan assets	(2.3		)	(2.6		)
Amortization and deferrals, net	2.1			3.5
Pension cost	$	3.9		$	5.5

The Company also sponsors a non-qualified, unfunded executive deferred compensation plan and a supplemental, non-qualified, unfunded plan for certain senior officers. Components of pension cost for the unfunded executive pension plans are as follows:

	Three Months Ended March 31,
	2014		2013
Interest cost on projected benefit obligation	$	0.1	$	0.1
Amortization and deferrals, net	—		0.1
Pension cost	$	0.1	$	0.2

During the three months ended March 31, 2013, the Company recognized a settlement loss of $0.2 related to the supplemental, non-qualified, unfunded plan and a settlement gain of $0.2 related to the unfunded executive compensation plan. Subsequent to recognition of the settlement loss related to the supplemental, non-qualified, unfunded plan, this plan had been fully settled.

On July 25, 2013, the Company's Board of Directors authorized the Company to reinstate the Executive Deferred Compensation Plan  (the “EDCP”), effective January 1, 2014, for eligible participants, including executive officers.  This plan was previously frozen as of December 31, 2011. Under this authorization, the Company will match up to 100% of the first 3% of a participant's deferred amounts and 50% of a participant's next 2% of deferred amounts.  The Company match under the EDCP is reduced by the Company match eligible to be received under the Company's Retirement and Savings Plan.

(7) RESTRUCTURING

2014 Restructuring

During 2014, the Company recorded a severance charge of $1.7 related to restructuring actions impacting approximately 400 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2015. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $1.4 as of March 31, 2014.

The Company also recorded severance expense of $6.3 during 2014 related to certain executives as a result of the Company's integration of the Stream business. This charge is included within Transaction and integration costs on the Consolidated Statements of Income. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $2.6 as of March 31, 2014.

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2013 Restructuring

During 2013, the Company recorded a severance charge of $4.3 related to restructuring actions impacting approximately 800 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2014. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.6 as of March 31, 2014. The Company also recorded other restructuring expenses of $1.1 during 2013.

(8) STOCK-BASED COMPENSATION PLANS

The Company’s operating results for the three months endedMarch 31, 2014 included stock compensation expense of $3.0 compared to $4.5 and for the same period in 2013.

Stock Options

A summary of stock option activity for the three months endedMarch 31, 2014 is presented below:

Shares in Millions Except Per Share Amounts	Shares	Weighted Average Exercise Price		Weighted Average Remaining Contractual Term (in years)	Weighted Average Fair Value at Date of Grant (per share)
Options outstanding at January 1, 2014	0.8	$	13.11	7.2	$	3.74
Options exercisable at January 1, 2014	0.2	$	13.14	5.8	$	4.01
Granted	—
Exercised	—
Forfeited	—
Options outstanding at March 31, 2014	0.8	$	13.11	7.0	$	3.74
Options exercisable at March 31, 2014	0.6	$	13.22	6.7	$	3.84

Stock compensation expense for the 2011 and 2012 stock option grants was $0.1 for the three months endedMarch 31, 2014.

Time-based Restricted Stock Units

During the three months endedMarch 31, 2014 and 2013, the Company granted 0.6 shares and 0.5 shares, respectively, of time-based restricted stock units. The weighted-average fair values of these grants were $20.03 and $16.15 per share, respectively. The 2014 and 2013 time-based grants are scheduled to vest 25% at the completion of year one after the grant date, 25% after year two and 50% after year three. The 2012 time-based grants are scheduled to vest 50% at the end of year two and 50% at the end of year three.

The total compensation cost related to non-vested time-based restricted stock units not yet recognized as of March 31, 2014 was approximately $18.9, which is expected to be recognized over a weighted average of 1.3 years. Changes to non-vested time-based restricted stock and restricted stock units for the three months endedMarch 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	1.4		$	14.62
Granted	0.6		20.03
Vested	(0.6	)	13.98
Forfeited	—		—
Non-vested at March 31, 2014	1.4		$	17.09

Performance-based Restricted Stock Units

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During the three months endedMarch 31, 2014 and 2013, the Company granted 0.3 shares and 0.4 shares, respectively, of performance-based restricted stock units. The 2014 and 2013 grants each include 0.3 shares that provide for payout based upon the extent to which the Company achieves certain EPS targets, as determined by the Compensation and Benefits Committee of the Board of Directors, over three-year periods. Payout levels range from 50% to 200% of award shares earned. No payout can be earned if performance is below the minimum threshold level. As the targets for the third year of 2013 grants and second and third years of 2014 grants have not yet been set, the key terms have not been effectively communicated to the recipients, and as such the expense related to these grants cannot be recognized until the key terms are established. These grants have been excluded from the table below. The remaining 0.1 of performance-based shares granted in 2013 vested immediately at a fair value of $16.45 per share, equal to the Company's share price at grant date.

Changes to non-vested performance-based restricted stock and restricted stock units for the three months ended March 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	0.3		$	12.90
Granted	—		—
Vested	(0.3	)	12.90
Forfeited	—		—
Non-vested at March 31, 2014	—		$	—

(9) DEBT AND CAPITAL LEASE OBLIGATIONS

Debt and capital lease obligations consist of the following:

	March 31, 2014		December 31, 2013
11.25% Senior Secured Notes	$	230.0	$	—
2014 Term Loan, due 2019	350.0		—
2009 Convertible Debentures, due 2029	59.7		59.5
Capital Lease Obligations	34.2		1.6
Accounts Receivable Securitization	10.0		—
Total debt	683.9		61.1
Less current maturities	258.3		0.9
Long-term debt	$	425.6	$	60.2

Senior Secured Notes

In connection with the acquisition of Strteam, Convergys entered into an in-substance defeasance to repay the Stream 11.25% Senior Secured Notes. The notes had a carrying value of $230.0 at March 31, 2014, an amount equal to the outstanding principal, and $13.0 of accrued and unpaid interest. Because the transaction was not a legal defeasance the funds were placed into a trust and exclusively restricted to the repayment related to the notes, which occurred on April 3, 2014.  The funds were classified on the balance sheet within other current assets.

Credit Facility

On February 28, 2014, the Company entered into a Credit Agreement establishing an unsecured credit facility in the aggregate amount of $650.0 (Credit Agreement). In connection with entering into the Credit Agreement, Convergys terminated and repaid all outstanding obligations related to the $300.0 Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the 2011 Credit Facility). The Credit Agreement consists of term loans (the Term Loan) in the aggregate amount of $350.0 and a revolving credit facility (the Revolving Credit Facility) in the amount of $300.0. The conditions for the funding of the Term Loan and the Revolving Credit Facility were satisfied on March 3, 2014. Both mature on March 3, 2019, unless extended pursuant to the terms of the Credit Agreement. Outstanding amounts bear interest at one of the rates described in the Credit Agreement. While amounts borrowed and repaid under the Revolving Credit Facility may be re-borrowed subject to availability, amounts repaid under the Term Loan may not be borrowed again under the Credit Agreement. Total borrowing capacity remaining under the Revolving Credit Facility was $300.0, with $350.0 outstanding principal on the Term Loan as of

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March 31, 2014. The Credit Agreement contains certain affirmative and negative covenants, as well as terms and conditions that are customary for credit facilities of this type, including financial covenants for leverage and interest coverage ratios. The Company was in compliance with all covenants at March 31, 2014.

Convertible Debentures

In the fourth quarter of 2009, the Company announced an offer to exchange one thousand twenty dollars in principal amount of its 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) for each one thousand dollars in principal amount of its 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009. Convergys issued a total of $125.0 aggregate principal amount of the 2029 Convertible Debentures in exchange for $122.5 of the 4.875% Senior Notes. At the date of issuance, the Company recognized the liability component of the 2029 Convertible Debenture at its fair value of $56.3. The liability component is recognized as the fair value of a similar instrument that does not have a conversion feature at issuance. The equity component, which is the value of the conversion feature at issuance, was recognized as the difference between the proceeds from the issuance of the debentures and the fair value of the liability component, after adjusting for the deferred tax impact of $32.7. The 2029 Convertible Debentures were issued at a coupon rate of 5.75%, which was below that of a similar instrument that does not have a conversion feature. Therefore, the valuation of the debt component, using the income approach, resulted in a debt discount. The debt discount is being amortized over the life of a similar debt instrument without a conversion feature, which the Company determined to equal the contractual maturity of the 2029 Convertible Debentures. Amortization is based upon the effective interest rate method and is included within the interest expense caption in the accompanying Consolidated Statements of Income.

The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into shares of the Company’s common stock at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares of the Company’s common stock per one thousand dollars in principal amount of Debentures. As of March 31, 2014, the implied conversion rate for the Convertible Debentures was $11.77 per share, or eighty-four and ninety-four hundredths per one thousand in principal amount of debentures. Upon conversion, the Company will pay cash up to the aggregate principal amount of the converted 2029 Convertible Debentures and settle the remainder of the conversion value of the Debentures in cash or stock at the Company’s option. The conversion rate will be subject to adjustment for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. The conversion rate will increase for a holder who elects to convert this Debenture in connection with certain share exchanges, mergers or consolidations involving the Company, as described in the Indenture. The 2029 Convertible Debentures, which pay a fixed rate of interest semi-annually, have a contingent interest component that will require the Company to pay interest based on the trading price of the Debentures exceeding a specified threshold at specified times, commencing on September 15, 2019, as outlined in the Indenture. The maximum amount of contingent interest that will accrue is 0.75% per annum of the average trading price of the Debentures during the periods specified in the Indenture. The fair value of this embedded derivative was not significant at March 31, 2014 or December 31, 2013.

Based on quoted market prices at March 31, 2014, the fair value of the $125.0 of the Company’s 2029 Convertible Debentures is $260.3.

Asset Securitization Facility

During January 2014, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit of $150.0 expiring in January 2017. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary of the Company. As of March 31, 2014, Convergys had drawn $10.0 in available funding from qualified receivables as part of the financing related to the acquisition of Stream. Amounts have been classified under this facility as a short-term debt instrument within the Consolidated Balance Sheets. As of December 31, 2013, the facility was undrawn.

At March 31, 2014, future minimum payments of the Company’s debt arrangements are as follows:

Remainder of 2014 and 2015	$	66.4
2016	35.9
2017	36.7
2018	35.6
2019	219.2
Thereafter	125.4
Total	$	519.2

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(10) COMMITMENTS AND CONTINGENCIES

Commitments

At March 31, 2014, the Company had outstanding letters of credit of $38.8 and other bond obligations of $2.8 related to performance and payment guarantees. The Company believes that any guarantee obligation that may arise will not be material. The Company also has purchase commitments with telecommunications providers of $13.4 for the remainder of 2014.

At March 31, 2014, the Company had an outstanding performance bond obligation of $30.0 related to a performance and payment guarantee for the Company’s former HR Management line of business which was sold in 2010 to NorthgateArinso. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for this bond obligation. As part of the gain on disposition, the Company recognized a liability equal to the present value of probability weighted cash flows of potential outcomes, a Level 3 fair value measurement. Although the buyer is obligated to indemnify the Company for any and all losses, costs, liabilities and expenses incurred related to these performance bonds, as of March 31, 2014, the Company maintains a liability of $0.6 for these obligations. The Company's guarantee for this bond obligation expires in August 2016.

Contingencies

The Company from time to time is involved in various loss contingencies, including tax and legal contingencies that arise in the ordinary course of business. The Company accrues for a loss contingency when it is probable that a liability has been incurred and the amount of such loss can be reasonably estimated. At this time, the Company believes that the results of any such contingencies, either individually or in the aggregate, will not have a materially adverse effect on the Company’s results of operations or financial condition. However, the outcome of any litigation cannot be predicted with certainty. An unfavorable resolution of one or more pending matters could have a materially adverse impact on the Company’s results of operations or financial condition in the future.

In November 2011, one of the Company's call center clients, Hyundai Motor America ("Hyundai"), tendered a contractual indemnity claim to Convergys Customer Management Group Inc., a subsidiary of the Company, relating to a putative class action captioned Brandon Wheelock, individually and on behalf of a class and subclass of similarly situated individuals, v. Hyundai Motor America, Orange County Superior Court, California, Case No. 30-2011-00522293-CU-BT-CJC. The lawsuit alleges that Hyundai violated California's telephone recording laws by recording telephone calls with customer service representatives without providing a disclosure that the calls might be recorded. Plaintiff is seeking, among other things, an order certifying the suit as a California class action, statutory damages, payment of attorneys' fees and pre- and post-judgment interest. Convergys Customer Management Group Inc. is not named as a defendant in the lawsuit. On March 5, 2012, the court sustained a demurrer filed by Hyundai to one of the Plaintiff's causes of action, but overruled the demurrer as the Plaintiff's other cause of action. On March 15, 2012, Plaintiff filed an amended complaint. Hyundai answered the amended complaint on April 16, 2012, by generally denying the allegations and asserting certain affirmative defenses. On February 5, 2013, the court denied a motion filed by Hyundai for summary judgment based on Hyundai's claim that an exemption under the California recording laws was intended to exempt the type of recording done by Hyundai's call centers. Hyundai sought appellate review and, on September 18, 2013, the Supreme Court of the State of California denied Hyundai’s petition to grant review. Discovery had been stayed while the Court’s ruling was under appellate review, but the stay was lifted on October 22, 2013. On February 3, 2014, the Court issued an order staying discovery until March 20, 2014. Hyundai, Convergys Customer Management Group Inc. and Plaintiff attended a mediation session on March 13, 2014. The case did not settle at the mediation but the parties and Convergys Customer Management Group Inc. continue to engage in settlement discussions. On March 25, 2014, the Court issued an order continuing the hearing date on class certification to September 29, 2014 and set a status conference for May 20, 2014.

Convergys Customer Management Group Inc. is not named as a defendant in the lawsuit, and there has been no determination as to whether Convergys Customer Management Group Inc. will be required to indemnify Hyundai. The Company believes Convergys Customer Management Group Inc. has meritorious defenses to Hyundai's demand for indemnification and also believes there are meritorious defenses to Plaintiff's claims in the lawsuit. Pursuant to a Memorandum of Understanding dated April 29, 2014, Hyundai, Plaintiff and Convergys Customer Management Group Inc. agreed in principal to settle the lawsuit. The agreement in principal is subject to execution of a formal settlement agreement and approval by the Court. As a result of the agreement in principal to settle the lawsuit, the Company recognized an accrual that is representative of the best estimate of the loss expected to be incurred with the resolution of Hyundai’s contractual indemnity claim. The ultimate resolution of the indemnity claim is not expected to have a material impact on the Company’s liquidity, results of operations or financial condition.

(11) FAIR VALUE MEASUREMENTS

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U.S. GAAP defines a hierarchy which prioritizes the inputs in measuring fair value. The three levels of the fair value hierarchy are as follows: Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities; Level 2 inputs are quoted prices for similar assets and liabilities in active markets or inputs that are observable for the asset or liability, either directly or indirectly through market corroboration, for substantially the full term of the financial instrument; and Level 3 inputs are unobservable inputs based on the Company’s assumptions used to measure assets and liabilities at fair value. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement.

At March 31, 2014 and December 31, 2013, the Company had foreign currency forward contracts measured at fair value on a recurring basis. The fair values of these instruments were measured using valuations based upon quoted prices for similar assets and liabilities in active markets (Level 2) and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. There were no transfers between the three levels of the fair value hierarchy during the three months endedMarch 31, 2014 and 2013. The assets and liabilities measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	4.1	$	—	$	4.1	$	—
Foreign currency forward contracts (liability position)	$	43.5	$	—	$	43.5	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	4.5	$	—	$	4.5	$	—
Foreign currency forward contracts (liability position)	$	41.0	$	—	$	41.0	$	—

The Company also had investment securities held in a grantor trust for the benefit of participants of the executive deferred compensation plan measured at fair value at March 31, 2014 and December 31, 2013. The fair value of these instruments was measured using the quoted prices in active markets for identical assets (Level 1). There were no transfers between the three levels of the fair value hierarchy during the three months endedMarch 31, 2014 and 2013. The assets measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.6	$	10.6	$	—	$	—
Convergys common stock	2.3		2.3		—		—
Money market accounts	0.6		0.6		—		—
Total	$	13.5	$	13.5	$	—	$	—

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	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	11.0	$	11.0	$	—	$	—
Convergys common stock	2.3		2.3		—		—
Money market accounts	0.9		0.9		—		—
Total	$	14.2	$	14.2	$	—	$	—

At March 31, 2014, the Company held time deposits with maturities greater than 90 days and less than 180 days measured at fair value. The valuation technique used to measure the fair value of the time deposits was based on observable market data. There were no transfers between the three levels of the fair value hierarchy during the three months endedMarch 31, 2014 and 2013. The assets measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Short-term investments:
Cash time deposits	$	6.8	$	—	$	6.8	$	—
Total	$	6.8	$	—	$	6.8	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Short-term investments:
Cash time deposits	$	68.7	$	—	$	68.7	$	—
Total	$	68.7	$	—	$	68.7	$	—

Fair values of cash equivalents and current accounts receivable and payable approximate the carrying amounts because of their short-term nature.

(12) FINANCIAL INSTRUMENTS

Derivative Instruments

The Company is exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange rates.

The Company serves many of its U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada and Colombia. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to render services under these contracts are denominated in Philippine pesos (PHP), Indian rupees (INR), Canadian dollars (CAD) or Colombian pesos (COP), which represents a foreign exchange exposure. The Company also maintains a contract with a client priced in Australian dollars (AUD). The Company has hedged a portion of its exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward exchange contracts and options with several financial institutions to acquire a total of PHP 38,354.0 at a fixed price of $881.5 at various dates through March 2017, INR 10,424.0 at a fixed price of $168.0 at various dates through March 2017, CAD 41.3 at a fixed price of $39.2 at various dates through December 2015 and COP 15,300.0 at a fixed price of $8.0 at various dates through December 2014, and to sell a total of AUD 11.3 at a fixed price of $11.5 at various dates through September 2014. These instruments mature within the next 36 months and had a notional value of $1,108.2 at March 31, 2014 and $965.5 at December 31, 2013. The derivative instruments

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discussed above are designated and effective as cash flow hedges. The following table reflects the fair values of these derivative instruments:

	March 31, 2014		December 31, 2013
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	2.1	$	4.3
Included within other non-current assets	2.0		0.2
Included within other current liabilities	24.4		21.2
Included within other long-term liabilities	19.1		19.8

The Company recorded a deferred tax benefit of $14.1 related to these derivatives at March 31, 2014 and December 31, 2013. A total of $22.7 and $22.5 of deferred losses, net of tax, related to these cash flow hedges at March 31, 2014 and December 31, 2013, respectively, were included in accumulated other comprehensive loss (OCL). As of March 31, 2014, deferred losses of $19.5 ($12.1 net of tax), on derivative instruments included in accumulated OCL are expected to be reclassified into earnings during the next twelve months. The following table provides the effect of these derivative instruments on the Company’s Consolidated Financial Statements for the three months endedMarch 31, 2014 and 2013:

	Gain (Loss) Recognized in OCL on Derivative (Effective Portion)			Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)			Location of Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)
Three Months Ended March 31, 2014
Foreign exchange contracts	$	(5.9	)	$	(5.8	)	- Cost of providing services and products sold and Selling, general and administrative
Three Months Ended March 31, 2013
Foreign exchange contracts	$	1.3		$	4.2		- Cost of providing services and products sold and Selling, general and administrative

The amount recognized related to the ineffective portion of the derivative instruments was not material for the three months endedMarch 31, 2014 and 2013.

The Company also enters into derivative instruments (forwards) to economically hedge the foreign currency impact of assets and liabilities denominated in nonfunctional currencies. The Company recorded a net loss of $1.8 and a net gain of $0.2 during the three months endedMarch 31, 2014 and 2013, respectively, related to changes in fair value of these derivative instruments not designated as hedges. The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies. These gains and losses are classified within other income, net in the accompanying Consolidated Statements of Income. The fair value of these derivative instruments not designated as hedges at March 31, 2014 was less than $0.1.

The aggregate fair value of all derivative instruments in a liability position on March 31, 2014 is $43.5.

Short-Term Investments

In December 2011, the Company made investments in certain securities, included within short-term investments in the Consolidated Balance Sheets, which are held in a grantor trust for the benefit of participants of the executive deferred compensation plan. This investment was made in securities reflecting the hypothetical investment balances of plan participants. As of March 31, 2014, the Company maintained investment securities with a fair value of $13.5 classified as trading securities. The investment securities include exchange-traded mutual funds, common stock of the Company and money market accounts. These securities are carried at fair value, with gains and losses, both realized and unrealized, reported in other income, net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading are included in other income, net.

Additionally, during 2014 and 2013 the Company made investments in time deposits with maturities greater than 90 days and less than 180 days, included within short-term investments in the Consolidated Balance Sheets. As of March 31, 2014, the Company maintained short-term time deposits with a fair value of $6.8.

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(13) INCOME TAXES

The liability for unrecognized tax benefits was $59.5 and $52.1 at March 31, 2014 and December 31, 2013, respectively, and is included in other long-term liabilities in the accompanying Consolidated Balance Sheets. As a result of the Stream acquisition, Convergys recorded $6.4 of liabilities for unrecognized tax benefits in Stream's opening balance sheet. As of March 31, 2014, the total amount of unrecognized tax benefits that would affect income tax expense if recognized in the Consolidated Financial Statements is $50.9. This amount includes interest and penalties of $20.7. It is reasonably possible that the total amount of unrecognized tax benefits will decrease between approximately $2 and $10 in the next twelve months; however, actual developments in this area could differ from those currently expected.

The effective tax rate on net income from continuing operations was 14.9% and 15.9% for the three months endedMarch 31, 2014 and 2013, respectively. The change in tax rate for the period ended March 31, 2014 is primarily due to a shift in the geographic mix of worldwide income and certain discrete items, primarily driven by transaction costs incurred during the three months ended March 31, 2014.

During the fourth quarter of 2013, the Company changed the classification for a portion of undistributed earnings of its foreign subsidiaries to reflect management's plans to repatriate undistributed earnings of the Company's foreign subsidiaries to contribute funding to the acquisition of Stream. As a result of this change, the Company recognized $46.4 of additional income tax expense during 2013 to record the applicable deferred tax liability. As a result of the Stream acquisition, the Company recognized the benefit of certain tax attributes associated with Stream's foreign subsidiaries’ earnings and the overall acquisition. These tax attributes could not be taken into account in calculating the Company’s tax on the book to tax basis difference of its foreign subsidiaries until the Stream acquisition closed. As a result of the transaction and taking into consideration the application of these tax attributes for the three months ended March 31, 2014, the tax provision recognized on the repatriation transaction was approximately $41.6, based on the preliminary allocation of the purchase price related to the Stream acquisition. Consequently, the Company recorded a $4.8 tax benefit for the difference between that tax previously accrued on foreign earnings and the current estimate of taxes payable on the repatriation of such earnings. Conversely, the Company booked an additional $3.3 of income tax expense related to 2014 earnings that contributed to the funding to the acquisition of Stream.  Accordingly, the Company has recorded a total tax provision of $44.9 related to the foreign cash repatriated in connection with the Stream acquisition.

(14) GOODWILL AND OTHER INTANGIBLE AND LONG-LIVED ASSETS

Goodwill and Intangible Assets

Goodwill was $870.1 at March 31, 2014 compared to $589.4 at December 31, 2013. This increase was due to the Stream acquisition discussed in Note 3, as well as foreign currency translation. The Company tests goodwill for impairment annually as of October 1 and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable. Goodwill impairment testing is performed at the reporting unit level. The Company's reporting units are Customer Management - Agent Services and Customer Management - Customer Interaction Technology (CIT).

The impairment test for goodwill involves a two-step process. The first step compares the fair value of a reporting unit with its carrying amount, including the goodwill allocated to each reporting unit. If the carrying amount is in excess of the fair value, the second step requires the comparison of the implied fair value of the reporting unit goodwill with the carrying amount of the reporting unit goodwill. Any excess of the carrying value of the reporting unit goodwill over the implied fair value of the reporting unit goodwill will be recorded as an impairment loss. Fair value of the reporting units is determined using a combination of the market approach and the income approach. Under the market approach, fair value is based on actual stock price or transaction prices of comparable companies. Under the income approach, value is dependent on the present value of net cash flows to be derived from the ownership.

Intangible assets increased to $396.6 at March 31, 2014 from $30.7 at December 31, 2013, primarily due to the Stream acquisition, offset by amortization. As of March 31, 2014, the Company’s total identifiable intangible assets consisted of the following:

	Gross Carrying Value		Accumulated Amortization			Net
Software (classified with Property, Plant & Equipment)	$	41.3	$	(32.0	)	$	9.3
Trademarks	27.0		(10.4		)	16.6
Customer relationships and other intangibles	479.6		(108.9		)	370.7
Total	$	547.9	$	(151.3	)	$	396.6

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The intangible assets are being amortized using the following amortizable lives: 4 years for trademarks, 8 years for software and 1 to 17 years for customer relationships and other intangibles. The remaining weighted average depreciation period for software is 2.40. The remaining weighted average amortization period for trademarks, customer relationships and other intangibles is 15.80. Amortization of software is included within depreciation expense as the underlying assets are classified within property, plant and equipment.

Trademarks, customer relationships, and other intangibles amortization expense was $3.4 and $1.2 for the three months endedMarch 31, 2014 and 2013, respectively, and is estimated to be approximately $24.8 for the year ended December 31, 2014. The related estimated expense for the five subsequent years ended December 31 is as follows:

2015	$	29
2016	28
2017	28
2018	24
2019	24
Thereafter	234

Long-Lived Assets

The Company evaluates its property and equipment when events or circumstances indicate a possible inability to recover their carrying amounts. During 2012, the Company committed to a plan to sell its Corporate office facilities in Cincinnati, Ohio. The facility met the "Held-for-Sale" criteria set forth in U.S. GAAP; the book value was adjusted to its fair value less costs to sell, resulting in an impairment charge of $42.6 ($27.0 after tax) recorded during the second quarter of 2012. During 2013, the Company committed to sell an additional facility in Dallas, Texas which also resulted in "Held-for-Sale" classification. During 2013, the Company recognized net impairment losses of $1.5 to adjust both facilities to fair value less costs to sell at the date of sale to a third-party buyer. The Company measured assets held-for-sale at the lower of net book value or fair value less cost to sell. Fair value and cost to sell estimates were based on corroborative market data, which is a Level 2 input of the fair value hierarchy under U.S. GAAP. The Company completed the sale of these facilities in July 2013 resulting in cash collections of $47.6.

(15) PAYABLES AND OTHER CURRENT LIABILITIES

	At March 31, 2014		At December 31, 2013
Accounts payable	$	47.0	$	30.9
Deferred tax liability	38.3		37.4
Accrued income and other taxes	32.3		22.3
Accrued payroll-related expenses	155.5		85.9
Derivative liabilities	24.4		21.2
Accrued expenses, other	96.5		68.9
Deferred revenue and government grants	26.2		22.8
Restructuring and exit costs	4.6		2.3
	$	424.8	$	291.7

(16) ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):

21

Changes in Accumulated Other Comprehensive Income (Loss) by Component
		Foreign Currency			Derivative Financial Instruments			Pension Liability			Total
Balance at December 31, 2012		$	36.4		$	11.4		$	(58.3	)	$	(10.5	)
	Other comprehensive (loss) income before reclassifications, net of tax	(1.8		)	0.8			—			(1.0		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			(2.6		)	—			(2.6		)
Net current-period other comprehensive loss		(1.8		)	(1.8		)	—			(3.6		)
Balance at March 31, 2013		$	34.6		$	9.6		$	(58.3	)	$	(14.1	)
Balance at December 31, 2013		$	35.1		$	(22.5	)	$	(32.1	)	$	(19.5	)
	Other comprehensive income (loss) before reclassifications, net of tax	0.5			(3.8		)	—			(3.3		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			3.6			1.1			4.7
Net current-period other comprehensive income (loss)		0.5			(0.2		)	1.1			1.4
Balance at March 31, 2014		$	35.6		$	(22.7	)	$	(31.0	)	$	(18.1	)

The following table summarizes the reclassifications out of accumulated other comprehensive income (loss):

Reclassifications out of Accumulated Other Comprehensive Income (Loss)
Details about Accumulated Other Comprehensive Income (Loss) Components	Amount Reclassified from Accumulated Other Comprehensive Income (Loss)						Affected Line Item in the Consolidated Statements of Income
	Three Months Ended March 31,
	2014			2013
(Loss) gain on derivative instruments	$	(5.8	)	$	4.2		Cost of providing services and products sold and Selling, general and administrative
Tax benefit (expense)	2.2			(1.6		)	Income tax expense
(Loss) gain on derivative instruments, net of tax	(3.6		)	2.6			Net of tax
Adjustment of pension and other post employment obligations	(1.8		)	—			Selling, general and administrative
Tax benefit	0.7			—			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.1		)	—			Net of tax
Total reclassifications for the period	$	(4.7	)	$	2.6

22

ITEM 2.

MANAGEMENT DISCUSSION AND ANALYSIS OF

FINANCIAL CONDITION AND RESULTS OF OPERATIONS

(Amounts in Millions Except Per Share Amounts)

BACKGROUND

Convergys Corporation (we, the Company or Convergys) is a global leader in customer management, focused on bringing value to our clients through every customer interaction. Over half of the Fortune 50 companies trust us to care for their most important asset: their customers. Our business model allows us to deliver consistent, quality service at the scale and in the geographies that meet our clients' business needs and pro-actively partner to solve client business challenges through our account management model. We leverage our breadth and depth of capabilities to help leading companies create quality customer experiences across multiple channels, while increasing revenue and reducing their cost to serve.

Operations and Structure

On March 3, 2014, Convergys completed its acquisition of SGS Holdings, Inc. ("Stream"), a global business process outsource provider specializing in customer relationship management, including technical support, customer care and sales, for Fortune 1000 companies. This acquisition expands the Company's geographic footprint and capabilities. Combined, Convergys now has 125,000 employees working out of more than 150 locations in 31 countries, interacting with our clients' customers in 47 languages. Stream's complementary client portfolio also diversifies Convergys' client base through the addition of leading technology, communications and other clients.

On April 30, 2013, we acquired New Zealand-based Datacom's contact center operations with facilities in Kuala Lumpur, Malaysia and Manila, Philippines for $20.0 AUD (approximately $20.0 USD). The acquisition added 15 Asian languages to Convergys' language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys' global operations.

Agent-related revenues, which accounted for more than 93% of revenues for the three months endedMarch 31, 2014, are typically recognized as the services are performed based on staffing hours or the number of contacts handled by service agents using contractual rates. Remaining revenues are derived from the sale of premise-based and hosted automated self-care and technology solutions and provision of professional services. Revenues from the sale of these solutions and provision of services are typically recognized as the services are provided over the duration of the contract using contractual rates.

Additional Information

The Company files annual, quarterly and current reports and proxy statements with the SEC. These filings are available to the public over the Internet on the SEC’s website at http://www.sec.gov and on the Company’s website at http://www.convergys.com. You may also read and copy any document we file with the SEC at its public reference facilities in Washington, D.C. You can also obtain copies of the documents at prescribed rates by writing to the Public Reference Section of the SEC at 100 F Street, N.E., Washington, DC 20549. Please call the SEC at 1-800-SEC-0330 for further information on the operation of the public reference facilities. You can also inspect reports, proxy statements and other information about Convergys at the offices of the NYSE Euronext, 11 Wall Street, New York, New York 10005.

FORWARD-LOOKING STATEMENTS

This report contains statements, estimates, or projections that constitute “forward-looking statements” as defined under U.S. federal securities laws. In some cases, one can identify forward looking statements by terminology such as “will,” “expect,” “estimate,” “think,” “forecast,” “guidance,” “outlook,” “plan,” “lead,” “project” or other comparable terminology. Forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from our historical experience and our present expectations or projections. These risks include, but are not limited to: (i) the loss of a significant client or significant business from a client; (ii) the future financial performance of major industries that we serve; (iii) our failure to successfully acquire and integrate businesses (iv) our inability to protect personally identifiable data against unauthorized access or unintended release; (v) our inability to maintain and upgrade our technology and network equipment in a timely manner; (vi) international business and political risks, including economic weakness and operational disruption as a result of natural events, political unrest, war, terrorist attacks or other civil disruption; (vii) the failure to meet expectations regarding the tax treatment of the Information Management transaction; (viii) adverse effects of litigation and other commitments and contingencies and (ix) those factors contained in our periodic reports filed with the SEC, included in the “Risk Factors” section of our most recent Annual Report on Form 10-K. The forward-looking information in this document is given as of the date of the particular statement and we assume no duty to update this information. Our filings and other important information are also available on the investor relations page of our web site at www.convergys.com.

23

RESULTS OF OPERATIONS

Revenues

	Three Months Ended
	March 31,
	2014		2013		Change		%
Revenues:
Communications	$	339.5	$	292.8	$	46.7	16
Technology	87.8		44.6		43.2		97
Financial Services	50.8		46.1		4.7		10
Other	127.6		110.0		17.6		16
Total Revenues	$	605.7	$	493.5	$	112.2	23

Consolidated revenues for the first quarter of 2014 were $605.7, a 23% increase from $493.5 in the same period prior year. Revenue related to the acquired Stream operations contributed to sales growth of approximately 17.5% during the current quarter, primarily within the communications and technology verticals. Revenues from communications clients increased 16% from the first quarter 2013, reflecting contributions from the Stream operations along with volume increases with several existing clients. Revenues from technology clients increased 97% from the first quarter of 2013, reflecting contributions from the Stream operations, volume increases and new programs with existing clients. Revenues from financial services clients increased 10% from the first quarter of 2013, due to volume increases and a new client, offset by program completion with one client. Other revenues, which are comprised of clients outside the Company's three largest industries, increased 16% from the first quarter of 2013. This increase is attributable to contributions from the Stream operations, volume increases, new clients and new programs with existing clients, partially offset by a program completion with one client.

Operating Costs and Expenses

	Three Months Ended
	March 31,
	2014		2013		Change			%
Operating Costs:
Cost of providing services and products sold	$	380.1	$	318.2	$	61.9		19
Selling, general and administrative	145.0		114.6		30.4			27
Research and development costs	1.9		2.1		(0.2		)	(10	)
Depreciation	26.5		20.9		5.6			27
Amortization	3.4		1.2		2.2			NM
Restructuring	1.7		—		1.7			NM
Transaction and Integration Costs	25.1		—		25.1			NM
Total costs and expenses	$	583.7	$	457.0	$	126.7		28

Total operating costs and expenses for the first quarter of 2014 of $583.7 increased 28% from $457.0 in the same period prior year. Operating costs associated with the acquired Stream operations resulted in $84.3 of increased expense during the current quarter. Total operating costs and expenses for the three months ended 2014 also include a $14.7 and $10.4 charge for transaction and integration related expenses, respectively, associated with the acquisition of Stream. These items are included within the Transaction and Integration Costs caption.

As a percentage of revenues, the cost of providing services and products sold was 62.8% in the first quarter of 2014 compared to 64.5% in the prior year period, primarily as a result of the timing of certain program ramps. Selling, general and administrative expenses of $145.0 in the first quarter of 2014 increased $30.4 from the prior year period. As a percentage of revenues, selling, general, and administrative cost was 23.9% compared to 23.2% in the prior year. The increase is primarily a result of costs associated with the acquired Stream operations. Research and development costs of $1.9 decreased $0.2 from the prior year due to reductions in headcount. Depreciation expense of $26.5 increased $5.6 from the prior year, while amortization expense of $3.4 increased $2.2. These increases primarily resulted from the acquired property and equipment and intangible assets from the Stream acquisition, which were recorded at fair value as of the acquisition date.

24

Operating Income and Adjusted Operating Income (a non-GAAP measure)

In order to assess the underlying operational performance of the continuing operations of the business and to have a basis to compare underlying results to prior and future periods, we provide the non-GAAP measures, Adjusted Operating Income and Adjusted Operating Margin, in the table below. For the three months ended March 31, 2014 and 2013, Adjusted Operating Income and Adjusted Operating Margin exclude the following:

• Transaction expenses of $14.7 in 2014 associated with Convergys' acquisition of Stream. These expenses related to fees paid for third-party consulting services;

• Integration expenses of $10.4 in 2014 associated with Convergys' integration of the acquired Stream operations. These expenses primarily related to fees for third-party consulting services and severance expenses;

• Amortization of acquired intangible assets of $3.4 and $1.2 for the three months ended March 31, 2014 and 2013, respectively, and;

• Depreciation of $1.8 in 2014 resulting from the fair value write-up of property and equipment acquired from Stream.

Adjustments for these charges are relevant in evaluating the overall performance of the business. Limitations associated with the use of these non-GAAP measures include that these measures do not present all of the amounts associated with our results as determined in accordance with GAAP. Management compensates for this limitation by using both the non-GAAP measures and the GAAP measures in its evaluation of performance. There are no material purposes for which we use these non-GAAP measures beyond those described above. These non-GAAP measures should be considered supplemental in nature and should not be construed as being more important than comparable GAAP measures.

	Three Months Ended
	March 31,
	2014			2013			Change			%
Operating Income	$	22.0		$	36.5		$	(14.5	)	(40	)
Operating Margin	3.6		%	7.4		%
Depreciation of property & equipment write-up	1.8			—
Amortization of acquired intangible assets	3.4			1.2
Transaction related expenses	14.7			—
Integration related expenses	10.4			—
Adjusted Operating Income (a non-GAAP measure)	$	52.3		$	37.7		$	14.6		39
Adjusted Operating Margin	8.6		%	7.6		%

Operating income was $22.0 for the first quarter of 2014 compared to operating income of $36.5 in the prior year. Excluding the impacts of items discussed above, adjusted operating income for the first quarter of 2014 was $52.3 compared to $37.7 in the same period in the prior year.

Non-Operating Items

	Three Months Ended
	March 31,
	2014			2013			Change			%
Operating Income	$	22.0		$	36.5		$	(14.5	)	(40	)
Other (expense) income, net	(1.9		)	2.3			(4.2		)	NM
Interest expense	(4.0		)	(2.9		)	(1.1		)	38
Income before Income Taxes	$	16.1		$	35.9		$	(19.8	)	(55	)

Other expense of $1.9 decreased from other income of $2.3 for the first three months of 2013 primarily due to foreign currency exchange losses of $2.6 and a $1.0 decrease in interest income. Interest expense increased by $1.1 compared to the same period in prior year due to additional expense related to the Term Loan that was entered into in connection with the Stream acquisition.

Income Taxes

25

	Three Months Ended
	March 31,
	2014		2013		Change			%
Income before Income Taxes	$	16.1	$	35.9	$	(19.8	)	(55	)
Income tax expense	2.4		5.7		(3.3		)	(58	)

Our effective tax rate on net income from continuing operations was 14.9% for the three months endedMarch 31, 2014 compared to an effective tax rate of 15.9% in the same period last year. The lower tax rate for the three months ended March 31, 2014 is primarily due to a shift in the geographic mix of worldwide income and certain discrete items recorded in the first quarter of 2014.

Net Income from Continuing Operations; Earnings per Diluted Share from Continuing Operations; Adjusted Net Income From Continuing Operations; and Adjusted Earnings per Diluted Share from Continuing Operations (non-GAAP measures)

In order to assess the underlying operational performance of the continuing operations of the business, we provide non-GAAP measures in the tables below that exclude, in addition to the operating charges discussed above, the following:

• Tax benefit of $1.5 to adjust the deferred tax liability associated with the change in classification for a portion of the undistributed earnings of the Company's foreign earnings that occurred during the fourth quarter of 2013.

• Tax expense of $0.4 resulting from the changes in the Company's state rate applicable to deferred tax assets and liabilities. This change in rate resulted from the combination of the Convergys and Stream operations.

We use income from continuing operations, net of tax and earnings per share data excluding the operating charges discussed above and the discrete tax items discussed above for the three months ended March 31, 2014 and 2013, to assess the underlying operational performance of the continuing operations of the business for the year and to have a basis to compare underlying results to prior and future periods. Adjustments for these items are relevant in evaluating the overall performance of the business. Limitations associated with the use of these non-GAAP measures include that these measures do not include all of the amounts associated with our results as determined in accordance with GAAP. Management compensates for these limitations by using the non-GAAP measures, income from continuing operations, net of tax and diluted earnings per share excluding these items, and the GAAP measures, income from continuing operations, net of tax and diluted earnings per share, in its evaluation of performance. There are no material purposes for which we use these non-GAAP measures beyond those described above. These non-GAAP measures should be considered supplemental in nature and should not be construed as being more important than comparable GAAP measures.

	Three Months Ended
	March 31,
	2014			2013		Change			%
Income from Continuing Operations, net of tax	$	13.7		$	30.2	$	(16.5	)	(55	)
Total operating charges from above, net of tax	21.4			0.7		20.7			NM
Adjustment for state tax rate changes	0.4			—		0.4			NM
Tax benefit related to unremitted foreign earnings	(1.5		)	—		(1.5		)	NM
Adjusted Income from Continuing Operations, net of tax (a non-GAAP measure)	$	34.0		$	30.9	$	3.1		10
Diluted Earnings Per Common Share:
Continuing operations	$	0.13		$	0.27	$	(0.14	)	(52	)
Impact of net charges above included in continuing operations, net of tax	0.19			0.01		0.18			NM
Adjusted diluted earnings per common share from continuing operations (a non-GAAP measure)	$	0.32		$	0.28	$	0.04		14

Income from continuing operations, net of tax for the first quarter of 2014 was $13.7 compared to $30.2 for the same period in 2013, while income from continuing operations per diluted share for the first quarter in 2014 was $0.13 compared to $0.27 for the same period in 2013. Excluding the items discussed above, adjusted income from continuing operations, net of tax for the first quarter of 2014 was $34.0, or $0.32 per diluted share, compared to $30.9, or $0.28 per diluted share for the same period in 2013.

Results of Discontinued Operations, Results of Discontinued Operations per Diluted Share, Net Income and Net Income per Diluted Share

26

	Three Months Ended
	March 31,
	2014		2013			Change			%
Income from Continuing Operations, net of tax	$	13.7	$	30.2		$	(16.5	)	(55	)
Income (loss) from discontinued operations, net of tax expense (benefit) of $0.2 and ($2.9), for the three months ended March 31, 2014 and 2013, respectively	0.5		(5.1		)	5.6			NM
Net Income	$	14.2	$	25.1		$	(10.9	)	(43	)
Diluted Earnings per Common Share:
Continuing operations	$	0.13	$	0.27		$	(0.14	)	(52	)
Discontinued operations	—		(0.04		)	0.04			NM
Net Diluted Earnings per Common Share	$	0.13	$	0.23		$	(0.10	)	(43	)

The $0.5 income and $5.1 loss from discontinued operations, net of tax, recognized in the first three months of 2014 and 2013, respectively, reflects the additional gain and loss on sale of the Information Management business as certain contingencies and tax positions were settled or adjusted. Loss from discontinued operations, net of tax, per diluted share for 2013 was $0.04.

Including the results of discontinued operations first quarter 2014 net income and diluted earnings per share were $14.2 and $0.13, respectively, compared with $25.1 and $0.23, respectively, in the first quarter of 2013.

EBITDA and Adjusted EBITDA (non-GAAP measures)

Management uses EBITDA and adjusted EBITDA and the GAAP measure, income from continuing operations, net of tax, to monitor and evaluate the underlying performance of the business and believes the presentation of these measures will enhance investors’ ability to analyze trends in the business and evaluate our underlying performance relative to other companies in the industry. EBITDA and Adjusted EBITDA should not be considered in isolation or as a substitute for income from continuing operations, net of tax, or other income statement data prepared in accordance with GAAP and our presentation of EBITDA and adjusted EBITDA may not be comparable to similarly-titled measures used by other companies. There are no material purposes for which we use these non-GAAP measures beyond the purposes described above. These non-GAAP measures should be considered supplemental in nature and should not be construed as being more important than comparable GAAP measures.

	Three Months Ended March 31,
	2014			2013
Income from Continuing Operations, net of tax under U.S. GAAP	$	13.7		$	30.2
Depreciation and Amortization	29.9			22.1
Interest expense	4.0			2.9
Income tax expense	2.4			5.7
EBITDA (a non-GAAP measure)	50.0			60.9
Transaction related expenses	14.7			—
Integration related expenses	10.4			—
Adjusted EBITDA (a non-GAAP measure)	$	75.1		$	60.9
Adjusted EBITDA Margin	12.4		%	12.3		%

RESTRUCTURING CHARGES

2014 Restructuring

During 2014, the Company recorded a severance charge of $1.7 related to restructuring actions impacting approximately 400 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2015. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $1.4 as of March 31, 2014.

27

The Company also recorded severance expense of $6.3 during 2014 related to certain executives as a result of the Company's integration of the Stream business. This charge is included within Transaction and integration costs on the Consolidated Statements of Income. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $2.6 as of March 31, 2014.

2013 Restructuring

During 2013, the Company recorded a severance charge of $4.3 related to restructuring actions impacting approximately 800 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2014. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.6 as of March 31, 2014. The Company also recorded other restructuring expenses of $1.1 during 2013.

Savings from Restructuring Plans

The 2014 and 2013 severance actions resulted in cost reductions in excess of $15 and $16, respectively, on an annualized basis. The impact of these benefits is spread across our operating expenses, primarily within the selling, general and administrative expense caption of our Consolidated Statements of Income. The severance actions also resulted in cash savings of approximately $12 and $16, respectively, on an annualized basis. The impact on liquidity was not material for either plan.

CLIENT CONCENTRATION

During the first three months of 2014, our two largest clients accounted for 28.6% of our revenues. Our largest client, AT&T, accounted for 18.2% of revenues and DIRECTV, our second largest client, comprised 10.4% of revenues in the first three months of 2014. During the first three months of 2013, our three largest clients accounted for 46.1% of our revenues. AT&T, Comcast Corporation and DIRECTV accounted for 21.2%, 12.6% and 12.3%, respectively, for the first three months of 2013. Volumes under certain of our long-term arrangements are earned under multiple contracts with these clients and are subject to variation based on, among other things, general economic conditions, client outsourcing trends and seasonal patterns in our clients' businesses.

BUSINESS OUTLOOK

Convergys expects consolidated revenue growth and adjusted profit improvement for the full year 2014 compared with 2013, including:

•Revenue to exceed $2.9 billion, increasing over 40 percent from prior year $2.0 billion;

•Adjusted EBITDA of $350 million to $360 million, improving from prior year $251 million;

•Adjusted effective tax rate to approximate 23 percent;

•Diluted shares outstanding to approximate 108 million;

•Adjusted Earnings per Diluted Common Share of $1.45 to $1.50, improving over 30 percent from prior year $1.10;

The Company expects normal seasonal impacts in the second quarter of 2014 with sequential increase in second-half 2014 results compared with first-half 2014 results.

Not included in this outlook or prior-year adjusted results are acquisition-related impacts such as transaction costs, integration costs, intangible amortization, depreciation related to the fair value write-up of acquired property and equipment, and tax expense associated with cash repatriation. Also not included are the impacts of non-cash pension settlement charges or any future share repurchase activities.

FINANCIAL CONDITION, LIQUIDITY AND CAPITAL RESOURCES

Liquidity and Cash Flows

We believe that we have adequate liquidity from cash and expected future operating cash flows to fund ongoing operations, invest in the business and pay dividends at the discretion of the Board of Directors for the next twelve months.

Cash flows from operating activities generally provide us with a significant source of funding for our investing and financing activities. Cash flows from operating activities totaled $15.7 in the first three months of 2014 compared to $22.7 in the same period last year. The current quarter was negatively impacted by $27.4 of tax payments related to the repatriation of non-U.S. cash, $22.0 of payments for transaction and integration related expenses as well as $15.0 used to fund an escrow account for future expected settlement of working capital associated with the Stream acquisition. Excluding these key items, cash flows provided by operating activities totaled $80.1 during the current quarter.

28

Cash flows used in investing activities were $760.9 during the first three months of 2014, which included cash outflows of $804.5 (net of cash acquired) for the purchase of Stream's operations and $18.3 of capital expenditures, partially offset by $61.9 in proceeds from the maturity of short-term investments. Cash flows used in investing activities were $12.6 during the first three months of 2013, which included $12.1 of capital expenditures and $28.3 of purchases of short-term investments, partially offset by $27.8 of proceeds from the maturity of short-term investments.

Cash flows provided by financing activities were $346.6 during the first three months of 2014 compared to $39.8 of cash flows used in financing activities during the first three months of 2013. The increase in the current year is due primarily to debt proceeds of $357.7, of which $350.0 related to the Term Loan associated with the new Credit Agreement entered into in connection with the acquisition of Stream. Additionally, we paid $6.0 in cash dividends and $7.1 of debt issuance costs during the current quarter. We also received $1.9 of excess tax benefits from share-based payment arrangements and $0.1 from the exercise of stock options. During the first three months of 2013, we settled in cash the repurchase of 2.1 of the company's common shares for $38.8, including $3.6 of shares repurchased but not settled prior to December 31, 2012 and excluding $0.2 of shares repurchased in the first quarter that had not settled as of March 31, 2013. We also paid $5.2 in cash dividends. These outflows were partially offset by $2.4 we received from exercise of stock options in the first three months of 2013.

We use free cash flow and adjusted free cash flow, non-GAAP measures, to assess the financial performance of the Company. We define free cash flow as cash flows from operating activities less capital expenditures. A reconciliation of the GAAP measure, net cash provided by operating activities, to the non-GAAP measures, free cash flow and adjusted free cash flow, is as follows:

	Three Months Ended March 31,
	2014			2013
Net cash provided by operating activities under U.S. GAAP	$	15.7		$	22.7
Capital expenditures	(18.3		)	(12.1		)
Free cash flow (a non-GAAP measure)	(2.6		)	10.6
Stream acquisition - cash paid for transaction and integration related expenses (A)	22.0			—
Stream acquisition - cash paid to fund escrow receivable associated with future working capital settlement (A)	15.0			—
Cash paid for taxes related to repatriation of non-U.S. cash to partially fund the Stream acquisition (A)	27.4			—
Adjusted free cash flow (a non-GAAP measure)	$	61.8		$	10.6

(A) Since payment was associated with investment activity, this amount has been included within this calculation.

Adjusted free cash flow was $61.8 for the first three months of 2014, compared to $10.6 for the same period in 2013. The increase of $51.2 from the prior year was due to improved cash flows from operations when excluding the acquisition related items above.

We believe that free cash flow and adjusted free cash flow are useful to investors because they relate the operating cash flow of the Company to the capital that is spent to continue and improve business operations, such as investment in the Company’s existing businesses. Further, free cash flow and adjust free cash flow facilitate management’s ability to strengthen the Company’s balance sheet, to repay the Company’s debt obligations and to repurchase the Company’s common shares. We also believe the presentation of these measures will enhance the investors' ability to analyze trends in the business and evaluate the Company's underlying performance relative to other companies in the industry. Limitations associated with the use of free cash flow and adjusted free cash flow include that they do not represent the residual cash flow available for discretionary expenditures as they do not incorporate certain cash payments including payments made on capital lease obligations or cash payments for business acquisitions. Management compensates for these limitations by utilizing the non-GAAP measures, free cash flow and adjusted free cash flow, and the GAAP measure, cash flows from operating activities, in its evaluation of performance. There are no material purposes for which we use these non-GAAP measures beyond the purposes described above.

Capital Resources, Off-Balance Sheet Arrangements and Contractual Commitments

At March 31, 2014, total capitalization was $1,980.2, consisting of $683.9 of short-term and long-term debt and $1,296.3 of equity. The total debt-to-capital ratio was 34.5% at March 31, 2014, compared to 4.5% at December 31, 2013. This increase primarily resulted from an increase in total debt related to the Company's new $350.0 Term Loan and the $230.0 Senior Secured Notes that were fully funded but remained outstanding at the closing of the Stream acquisition. Excluding the $230.0 Senior Secured Notes, the total debt-to-capital ratio would have been 25.9% as of March 31, 2014.

On February 28, 2014, the Company entered into a Credit Agreement establishing an unsecured credit facility in the aggregate amount of $650.0 (Credit Agreement). In connection with entering into the Credit Agreement, Convergys terminated and repaid

29

all outstanding obligations related to the $300.0 Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the 2011 Credit Facility). The Credit Agreement consists of term loans (the Term Loan) in the aggregate amount of $350.0 and a revolving credit facility (the Revolving Credit Facility) in the amount of $300.0. The conditions for the funding of the Term Loan and the Revolving Credit Facility were satisfied on March 3, 2014. Both mature on March 3, 2019, unless extended pursuant to the terms of the Credit Agreement. Outstanding amounts bear interest at one of the rates described in the Credit Agreement. While amounts borrowed and repaid under the Revolving Credit Facility may be re-borrowed subject to availability, amounts repaid under the Term Loan may not be borrowed again under the Credit Agreement. Total borrowing capacity remaining under the Revolving Credit Facility was $300.0, with $350.0 outstanding principal on the Term Loan as of March 31, 2014. The Company was in compliance with all covenants at March 31, 2014. The Credit Agreement contains certain affirmative and negative covenants, as well as terms and conditions that are customary for credit facilities of this type, including financial covenants for leverage and interest coverage ratios.

In the fourth quarter of 2009, the Company announced an offer to exchange one-thousand twenty dollars in principal amount of its 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) for each one-thousand dollars in principal amount of its 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009. We issued a total of $125.0 aggregate principal amount of the 2029 Convertible Debentures in exchange for $122.5 of the 4.875% Senior Notes. The entire balance of the 2029 Convertible Debentures was outstanding as of March 31, 2014 and December 31, 2013.

During January 2014, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit of $150.0 expiring in January 2017. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary. The asset securitization facility does not qualify for sale treatment under the authoritative guidance for the accounting for transfers and servicing of financial assets and extinguishments of liabilities. As of March 31, 2014, Convergys had drawn $10.0 in available funding from qualified receivables as part of the financing related to the acquisition of Stream. Amounts have been classified under this facility as a short-term debt instrument within the Consolidated Balance Sheets. As of December 31, 2013, the facility was undrawn.

In February 2013, our Board of Directors approved an increase in remaining authorized share repurchases to $250.0 in the aggregate. At March 31, 2014, the Company has the authority to repurchase an additional $133.3 pursuant to current authorizations.

At March 31, 2014, we had outstanding letters of credit of $38.8 and other bond obligations of $2.8 related to performance and payment guarantees. We believe that any guarantee obligation that may arise will not be material. We also have purchase commitments with telecommunications providers of $13.4 for the remainder of 2014.

At March 31, 2014, we had outstanding performance bond obligations of $30.0 related to performance and payment guarantees for the Company’s former HR Management line of business. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for these bond obligations. As part of the gain on disposition we recognized a liability equal to the present value of probability weighted cash flows of potential outcomes. Although the buyer is obligated to indemnify us for any and all losses, costs, liabilities and expenses incurred related to these performance bonds, as of March 31, 2014 we maintain a liability of $0.6 for these obligations. The Company's guarantee for this bond obligation expires in August 2016.

It is reasonably possible that our unrecognized tax benefits of $59.5 will decrease between approximately $2 and $10 in the next twelve months based upon the resolution of audits; however, actual developments in this area could differ from those currently expected.

During 2013 and 2014, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
October 23, 2012	December 21, 2012	$0.05	January 4, 2013
February 7, 2013	March 22, 2013	$0.06	April 5, 2013
April 30, 2013	June 21, 2013	$0.06	July 5, 2013
July 30, 2013	September 20, 2013	$0.06	October 4, 2013
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014

On May 12, 2014, the Company announced that its Board of Directors raised the quarterly dividend 17 percent to $0.07 per common share to be paid on July 3, 2014 to shareholders of record as of June 19, 2014.

The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial

30

covenants and other relevant factors.  We intend to continue to use cash dividends as a means of returning capital to shareholders, subject to our periodic determinations that cash dividends are in the best interests of our shareholders.

ITEM 3.     QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

We are exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. Our risk management strategy includes the use of derivative instruments to reduce the effects on our operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates. In using derivative financial instruments to hedge exposures to changes in exchange rates and interest rates, we expose ourselves to counterparty credit risk. We manage exposure to counterparty credit risk by entering into derivative financial instruments with highly-rated institutions that can be expected to perform fully under the terms of the agreements and by diversifying the number of financial institutions with which we enter into such agreements.

Interest Rate Risk

Under the Credit Agreement, Convergys had $360.0 of variable rate debt outstanding as of March 31, 2014, associated with the Term Loan and Asset Securitization Facility. Therefore, Convergys is exposed to changes in interest rates. Holding other variables constant, including the total amount of outstanding indebtedness, a one hundred basis point increase in interest rates on our variable-rate debt would cause an estimated increase in interest expense for the next year of approximately $3.6.

Foreign Currency Exchange Rate Risk

We serve many of our U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada and Colombia. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to render services under these contracts are denominated in Philippine pesos (PHP), Indian rupees (INR), Canadian dollars (CAD) or Colombian pesos (COP), which represents a foreign exchange exposure. Beginning in 2011, we entered into a client contract priced in Australian dollars (AUD). As of March 31, 2014, we have hedged a portion of our exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward contracts with several financial institutions to acquire a total of PHP 38,354.0 at a fixed price of $881.5 at various dates through March 2017, INR 10,424.0 at a fixed price of $168.0 at various dates through March 2017, CAD 41.3 at a fixed price of $39.2 at various dates through December 2015 and COP 15,300.0 at a fixed price of $8.0 at various dates through December 2014, and to sell a total of AUD 11.3 at a fixed price of $11.5 at various dates through September 2014. The fair value of these derivative instruments as of March 31, 2014 is presented in Note 11 of the Notes to Consolidated Financial Statements. The potential loss in fair value at March 31, 2014 for such contracts resulting from a hypothetical 10% adverse change in all foreign currency exchange rates is approximately $108.5. This loss would be mitigated by corresponding gains on the underlying exposures.

Other foreign currency exposures arise from transactions denominated in a currency other than the functional currency. We periodically enter into forward exchange contracts that are not designated as hedges. The purpose of these derivative instruments is to protect the Company against foreign currency exposure pertaining to receivables, payables and intercompany transactions that are denominated in currencies different from the functional currencies of the Company or the respective subsidiaries. As of March 31, 2014, the fair value of these derivatives not designated as hedges was less than $0.1.

Critical Accounting Policies and Estimates

See “ITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our annual report for the year ended December 31, 2013 on Form 10-K for a discussion of our critical accounting policies and estimates.

There have been no material changes to our critical accounting policies and estimates in 2014.

ITEM 4.     CONTROLS AND PROCEDURES

The Company’s Chief Executive Officer and Chief Financial Officer evaluated, together with the Company’s General Counsel, Chief Accounting Officer and other key employees, the effectiveness of design and operation of the Company’s “disclosure controls and procedures” (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the Act)) as of the end of the quarter ended March 31, 2014. Based on this evaluation, the Company’s Chief Executive Officer and Chief Financial Officer have concluded that the Company’s disclosure controls and procedures were effective as of the end of the period covered by this report such that the information required to be disclosed by the Company in the reports that it files or submits under the Act is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure, and are effective to ensure that such

31

information is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms.

There were no significant changes in the design or approaches of the Company’s internal control over financial reporting, or any other factors, that occurred during the period covered by this quarterly report that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

32

PART II. OTHER INFORMATION

ITEM 1.     LEGAL PROCEEDINGS

The information required by Item 1 is included in Note 10 of the Notes to the Consolidated Financial Statements of this Form 10-Q and incorporated by reference herein.

ITEM 1A.     RISK FACTORS

See “ITEM 1A. Risk Factors” in our annual report for the year ended December 31, 2013 on Form 10-K for a discussion of our risk factors. There have been no material changes to our risk factors in 2014.

ITEM 2.     UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

There were no unregistered sales of equity securities during the first quarter of 2014 or from March 31, 2014 through the date of filing of this report. We repurchased the following shares of our common stock during the three months endedMarch 31, 2014, as summarized in the following table:

	Shares Repurchased	Average price per share
January 2014	3,419	$	21.66
February 2014	255	20.11
March 2014	22	20.79
Total	3,696	$	21.55

At March 31, 2014, the Company remained authorized to repurchase up to an incremental $133.3 of outstanding shares. The timing and terms of any future transactions depend on a number of considerations including market conditions and our liquidity.

ITEM 6.     EXHIBITS

(a) Exhibits.

The following are filed as Exhibits to Part II of this Form 10-Q:

33

Exhibit Number
2.1	Agreement and Plan of Merger, dated January 6, 2014. (Incorporated by reference from Exhibit 2.1 to Form 8-K filed on January 7, 2014.)
3.1	Amended Articles of Incorporation of the Company. (Incorporated by reference from Exhibit 3.1 to Form 10-Q filed on May 5, 2010.)
3.2	Amended and Restated Code of Regulations of the Company. (Incorporated by reference from Exhibit 3.1 to Form 8-K filed on May 2, 2011.)
10.1	$650,000,000 Credit Agreement dated as of February 28, 2014 among Convergys Corporation, the Lenders from time to time party hereto, Citibank, N.A., as Administrative Agent, Bank of America, N.A., as Syndication Agent, BNP Paribas, PNC Bank, National Association, The Bank of Nova Scotia, U.S. Bank National Association, and Wells Fargo Securities, LLC, as Senior Managing Agents, and BNP Paribas, PNC Bank, National Association, The Bank of Nova Scotia, U.S. Bank National Association, and Wells Fargo Bank, N.A., as Co-Documentation Agents, and Citigroup Global Markets Inc. and Merrill, Lynch, Pierce, Fenner & Smith Incorporated as Joint Lead Arrangers and Joint Bookrunners. (Incorporated by reference from Exhibit 10.1 to Form 8-K filed on March 3, 2014.)
10.2	Employment Agreement, dated as of January 6, 2014, between Convergys Corporation and Brian Delaney. (Incorporated by reference from Exhibit 10.2 to Form 8-K filed on March 3, 2014.)
10.3	Amendment No. 5 to Receivables Purchase Agreement, dated as of January 6, 2014, among Convergys Corporation, as initial Servicer and Performance Guarantor, Convergys Funding Inc., as Seller, Liberty Street Funding LLC, The Bank of Nova Scotia, as a Committed Purchaser and as Scotiabank Group Agent, and Wells Fargo Bank, N.A., individually as a Purchaser and as Administrative Agent. (Incorporated by reference from Exhibit 10.46 to Form 10-K filed on February 28, 2014.)
21	Subsidiaries of the Company.
31.1	Rule 13a - 14(a) Certification by Chief Executive Officer.
31.2	Rule 13a - 14(a) Certification by Chief Financial Officer.
32.1	Certification by Chief Executive Officer of Periodic Financial Reports Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	Certification by Chief Financial Officer of Periodic Financial Reports Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101	The following financial statements from the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2014, filed on May 12, 2014, formatted in XBRL: (i) Consolidated Statements of Income, (ii) Consolidated Statements of Comprehensive Income, (iii) Consolidated Balance Sheets, (iv) Consolidated Statements of Cash Flows, (v) the Notes to Condensed Consolidated Financial Statements.

ITEMS 3, 4 and 5 Are Not Applicable and Have Been Omitted

34

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		Convergys Corporation
Date:	May 12, 2014	/s/ Andre S. Valentine
		Andre S. Valentine
		Chief Financial Officer

35

EX-10.1

AMENDMENT TO
CONVERGYS CORPORATION
EXECUTIVE DEFERRED COMPENSATION PLAN

The Convergys Corporation Executive Deferred Compensation Plan (the "Plan") is hereby amended in the following respects:

1.    Section 1.4 of the Plan is amended and restated in its entirety to read as follows:

1.4    Subject to the provisions of this subsection 1.4, no new deferral elections will be permitted for the period beginning January 1, 2011. Deferral elections made prior to January 1, 2011 shall remain in effect and to the extent not already applied will be applied to Basic Salary to which such elections apply by their terms. Elections to defer Basic Salary and Annual Cash Incentive Awards earned on or after January 1, 2014 may be made under the Plan.

2.    Section 4.2(b) of the Plan is amended and restated in its entirety to read as follows:

(b)    Amount of Company Match for Basic Salary and Annual Cash Incentive Award Deferrals When Deferral Date Occurs On or After January 1, 2014. The Company match to be credited to a Key Employee’s Account by reason of any Basic Salary and Annual Cash Incentive Award deferrals made with respect to any deferral date that occurs on or after January 1, 2014 shall be the lessor of:

(1)    the result obtained (not less than zero) by subtracting the Key Employee’s Maximum 401(m) Match for such deferral date from 3% of the Key Employee’s Total Compensation for such deferral date, plus 50% of the next 2% of the Key Employee’s Total Compensation for such deferral date; or

(2)    100% of the first 3% of the amount of the Basic Salary and Annual Cash Incentive Award deferred by the Key Employee plus 50% of the next 2% of the amount of the Basic Salary and Annual Cash Incentive Award deferred by the Key Employee, pursuant to the Plan as of such deferral date.

3.    The first paragraph of Section 6.1(a)(1) of the Plan is amended and restated to read as follows:

(1)    Subject to such administrative rules as the Committee may prescribe, the Participant may elect that the date as of which the subject deferred amounts shall commence to be paid (for purposes of this subsection 6.1, the ‘subject deferred amounts’ “commencement date”)

shall be (i) the first day of any month that begins after the Participant’s Date of Separation (but not later than the first day of the first month that begins after the tenth anniversary of the Participant’s Date of Separation) (“Separation Commencement Date”), or (ii) the first business day of Marchof any calender year, which year must be at least two years after the year in which the deferral election is made (“Date Certain Commencement Date”); provided however that if the Participant has specified a payment date pursuant to clause (ii) and his or her Date of Separation occurs prior to such specified payment date, distribution of such amount shall be made on the first day of the month next following the Participant’s Date of Separation.

4.    Section 6.1(a)(1)(A) of the Plan is amended by adding the following to the end thereof:

(A)    Notwithstanding the forgoing, if the Participant is a Specified Employee on the Participant’s Date of Separation as determined under the provisions of paragraph (d) of this subsection 6.1, and if he or she elects as the subject deferred amounts’ commencement date any date that is earlier than the date immediately following the date which is six months after his or her Date of Separation, then (i) with respect to amounts deferred prior to 2011, any payments that are scheduled to be paid during the first six months following the Participant’s Date of Separation, shall be delayed and paid in one lump sum payment immediately following the six month anniversary of the Participant’s Date of Separation and (ii) with respect to amounts deferred after 2013, the commencement date elected by the Participant shall not apply and instead the commencement date shall be the first day of the month following the six month anniversary of the Participant’s Date of Separation.

5.    Section 6.1(a)(2) of the Plan is amended by adding the following to the end thereof:

(C)    Notwithstanding any of the foregoing provisions of this subsection 6.1(a)(2) to the contrary, the Participant shall not be permitted to elect to receive any amounts attributable to deferrals on or after January 1, 2014 in the form of monthly payments over two to 120 months.

(D)    Notwithstanding any of the foregoing provisions of this subsection 6.1(a)(2) to the contrary, in the event the Participant elects a Date Certain Commencement Date pursuant to the provisions of Section 6.1(a)(1)(ii), payment shall be made in the form of one lump sum payment of the subject deferred amounts as of such date.

6.    The last paragraph of Section 6.1(a) of the Plan (following Section 6.1(a)(3)(B)) is amended to add the following to the end thereof:

The provisions of the preceding sentence shall not apply with respect to installment payment elections applicable to deferrals on or after January 1, 2014. Further the election option described in this clause (B) of subsection (3) shall not apply with respect to deferrals on or after January 1, 2014. In the event a Participant’s Account balance as of his or her Date of Separation is $50,000 or less, notwithstanding any other provision of the Plan or Participant election to the contrary, such Participant’s deferrals on and after January 1, 2014 shall be paid in the form of one lump sum payment.

IN ORDER TO ADOPT THIS PLAN AMENDMENT, Convergys Corporation, the Sponsor of the Plan, has caused its name to be subscribed to this Plan amendment.

CONVERGYS CORPORATION

By:    /s/Andrea Ayers            

Title: President and Chief Executive Officer    

Date:

915262.3

EX-21

Exhibit 21 to 2014 10-Q
Convergys Corporation Direct and Indirect Subsidiaries
March 31, 2014
Entity Name									Jurisdiction
Convergys Corporation									Ohio
	Asset Ohio Fourth Street LLC								Ohio
	Convergys Software Service (Beijing) Ltd.								Peoples Republic of China
	Convergys Government Solutions LLC								Ohio
	Convergys Customer Management Group Inc.								Ohio
		SGS Holdings, Inc. (90.60156%)							Delaware
			Stream Global Services, Inc.						Delaware
				Stream Global Services El Salvador S.A. de C.V. (0.1%)					El Salvador
				Stream Holdings Corporation					Delaware
					SGS Netherlands CV (1%)				Netherlands
					Stream Florida Inc.				Delaware
						Stream Ireland Contact Services Limited			Ireland
					Stream New York Inc.				Delaware
					Stream Italy S.R.L.				Italy
					Stream Global Services - US, Inc.				Delaware
						Stream Global Services - AZ, Inc.			Delaware
					Stream International (Bermuda) Ltd.				Bermuda
						Stream International Egypt LLC (1%)			Egypt
						Stream Global Services El Salvador S.A. de C.V. (99.9%)			El Salvador
						Stream International Global Services Philippines Inc. (1.5625%)			Philippines
						Stream International Costa Rica S.A.			Costa Rica
						Stream Global Services Honduras S.A. (99.6%)			Honduras
						Stream Global Services Danmark APS			Denmark
						Stream International Service Europe BV			Netherlands
							Stream International Egypt LLC (99%)		Egypt
							SGS Tunisie SARL (1%)		Tunisia
							N2SP Tunise SARL (1%)		Tunisia
							Stream Ireland Limited		Ireland
								SGS Tunisie SARL (99%)	Tunisia
								N2SP Tunise SARL (99%)	Tunisia
						Stream Mauritius Limited			Mauritius
							Stream International Services Pvt. Ltd.		India
								Infowavz International Pvt. Ltd. (98.1715105%)	India
					Stream International Inc.				Delaware
						Stream Global Services Honduras S.A. (0.4%)			Honduras
						Stream International Nordic AB			Sweden
						Stream International SP zoo (99%)			Poland
						Stream International Canada Inc.			Canada

				Stream Services de Apoyo Informatico SL						Spain
				Stream International (N.I.) Limited						United Kingdom
					Stream International SP zoo (1%)					Poland
					Stream Tunisie, S.A.R.L. (1%)					Tunisia
				Stream Global Services GmbH						Germany
				Stream International Europe BV						Netherlands
					Stream Tunisie, S.A.R.L. (99%)					Tunisia
					Stream International Bulgaria EOOD					Bulgaria
				SGS Netherlands CV (99%)						Netherlands
					Stream Global Services LLC					Delaware
						SGS Netherlands Cooperatief U.A. (1%)				Netherlands
					SGS Netherlands Cooperatief U.A. (99%)					Netherlands
						SGS Netherlands Investment Corporation				Netherlands
							Stream International Global Services Philippines Inc. (98.4375%)			Philippines
								Stream Global Services Nicaragua, S.A. (0.01%)		Nicaragua
								eTelecare Philippines, Inc.		Philippines
								Stream Global Services Phils, Inc.		Philippines
							Stream Global Services Hong Kong Limited			Hong Kong
								Stream (Suzhou) Information Consulting Co., Limited		China
									Suzhou SiJun Information Services Co. Ltd.	China
							Stream Global Services - Singapore Pte. Ltd.			Singapore
								Stream Business Process Outsourcing South Africa (Proprietary) Ltd.		South Africa
								etelcare Global Solutions - UK, Ltd.		United Kingdom
								Stream Global Services Nicaragua, S.A. (99.99%)		Nicaragua
							LBM Holdings Ltd.			United Kingdom
								LBM Holdings (UK) Ltd.		United Kingdom
									Stream Intelligent Contact Ltd. (fka LBM Direct Marketing Ltd.)	United Kingdom
Convergys Customer Management Australia Pty Ltd										Australia
Convergys Customer Management Colombia S.A.S.										Colombia
Convergys Funding Inc.										Kentucky
Convergys Customer Management International Inc.										Ohio
	Convergys Customer Management Group Canada Holding Inc. (99.84%)									Delaware
		Convergys Customer Management Delaware LLC								Delaware
		Convergys Netherlands LLC								Delaware
			Convergys Customer Management C.V. (0.003% GP)							Netherlands
		Convergys Customer Management C.V. (99.997% LP)								Netherlands
			Convergys CMG Netherlands LLC							Delaware

			Convergys International Luxembourg S.a.r.l.						Luxembourg
				Convergys Canada LLC					Delaware
					Convergys Canada LP (0.1% GP)				Canada
				Convergys Canada LP (99.9% LP)					Canada
					Convergys Canada Holding B.V.				Netherlands
						SGS Holdings, Inc. (9.39844%)			Delaware
						CCM Limited Partner ULC			Nova Scotia, Canada
							Convergys CMG Canada Limited Partnership (99% LP)		Manitoba, Canada
							Convergys New Brunswick, Inc.		New Brunswick, Canada
								Convergys CMG Canada Limited Partnership (1% GP)	Manitoba, Canada
				Convergys International B.V.					Netherlands
					Convergys Philippines Services Corporation				Philippines
						Convergys Singapore Holdings Pte. Ltd.			Singapore
						Convergys Malaysia (Philippines) Sdn Bhd (fka Datacom Connect (Phil) Sdn Bhd)			Malaysia
					Convergys Malaysia Sdn Bhd (fka Datacom South East Asia (M) Sdn. Bhd.)				Malaysia
					Intervoice, LLC (30%)				Texas
	Convergys Services Denmark ApS								Denmark
	Convergys Korea Limited (51%)								Korea
	Convergys Customer Management Mexico S. de R.L. de C.V. (1%)								Mexico
	Convergys Customer Management Netherlands B.V.								Netherlands
	Convergys CMG UK Limited								United Kingdom
	PT Convergys Customer Management Indonesia (1%)								Indonesia
Encore Receivable Management, Inc.									Kansas
Convergys India Services Private Limited									India
	Convergys International Solutions (Mauritius) Limited								Mauritius
Convergys CMG Insurance Services LLC									Ohio
Convergys Learning Solutions LLC									Delaware
	DigitalThink (India) Pvt. Ltd.								India
		Convergys Customer Management Group Canada Holding Inc. (0.16%)							Delaware
Convergys Customer Management Mexico S. de R.L. de C.V. (99%)									Mexico
Convergys Employee Care Puerto Rico, LLC									Puerto Rico
Intervoice, LLC (70%)									Texas
	Edify LLC								Delaware
		Intervoice do Brasil Comerico Servicos e Partipacoes Ltda.							Brazil
	Intervoice GP, Inc.								Nevada
		Intervoice Limited Partnership (1%)							Nevada
	Intervoice LP, Inc.								Nevada
		Intervoice Limited Partnership (99%)							Nevada
	Intervoice Acquisition Subsidiary, Inc.								Nevada
		Intervoice Colombia Ltda. (6%)							Colombia
	Intervoice Colombia Ltda. (94%)								Colombia
	Intervoice do Brasil Comerico Servicos e Partipacoes Ltda. (99.9%)								Brazil
	Brite Voice Systems, LLC								Kansas
		Intervoice Pte Ltd.							Singapore
		Intervoice Limited							United Kingdom

		Intervoice GmbH	Germany
	PT Convergys Customer Management Indonesia (99%)		Indonesia
• All subsidiaries conduct business under their legal name.

EX-31.1

Exhibit 31.1 to 2013 10-Q

Certification

I, Andrea J. Ayers, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Convergys Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	May 12, 2014	/s/ Andrea J. Ayers
		Andrea J. Ayers
		Chief Executive Officer

EX-31.2

Exhibit 31.2 to 2013 10-Q

Certification

I, Andre S. Valentine, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Convergys Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	May 12, 2014	/s/ Andre S. Valentine
		Andre S. Valentine
		Chief Financial Officer

EX-32.1

Exhibit 32.1 to 2013 10-Q

CERTIFICATION OF PERIODIC FINANCIAL REPORT BY CHIEF EXECUTIVE OFFICER PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Form 10-Q for the quarter ended March 31, 2014 of Convergys Corporation (the “Company”), as filed with the Securities and Exchange Commission on May 12, 2014 (the “Report”), I, Andrea J. Ayers, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company as of and for the periods covered in the Report.

/s/ Andrea J. Ayers

Andrea J. Ayers

Chief Executive Officer

May 12, 2014

A signed original of this written statement required by Section 906 has been provided to Convergys Corporation and will be retained by Convergys Corporation and furnished to the Securities and Exchange Commission or its staff upon request.

The foregoing certification is being furnished to the Securities and Exchange Commission as an exhibit to the Form 10-Q and shall not be considered filed as part of the Form 10-Q.

EX-32.2

Exhibit 32.2 to 2013 10-Q

CERTIFICATION OF PERIODIC FINANCIAL REPORT BY CHIEF FINANCIAL OFFICER PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Form 10-Q for the quarter ended March 31, 2014 of Convergys Corporation (the “Company”), as filed with the Securities and Exchange Commission on May 12, 2014 (the “Report”), I, Andre S. Valentine, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company as of and for the periods covered in the Report.

/s/ Andre S. Valentine

Andre S. Valentine

Chief Financial Officer

May 12, 2014

A signed original of this written statement required by Section 906 has been provided to Convergys Corporation and will be retained by Convergys Corporation and furnished to the Securities and Exchange Commission or its staff upon request.

The foregoing certification is being furnished to the Securities and Exchange Commission as an exhibit to the Form 10-Q and shall not be considered filed as part of the Form 10-Q.

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Business Combinations Business Combinations (Unaudited Pro forma Information) (Details) (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Unaudited Pro forma Information [Abstract]
Business Acquisition, Pro Forma Information [Abstract]	$ 777.1	$ 746.6
Business Acquisition, Pro Forma Net Income (Loss)	$ 7.9	$ 30.9
Business Acquisition, Pro Forma Earnings Per Share, Basic	$ 0.08	$ 0.29
Business Acquisition, Pro Forma Earnings Per Share, Diluted	$ 0.07	$ 0.28
Weighted Average Number of Shares Outstanding, Basic	101.1	105.7
Weighted Average Number of Shares Outstanding, Diluted	107.3	110.3

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Debt And Capital Lease Obligations Debt And Captial Lease Obligations (Convertible Debentures) (Details) (USD $)			3 Months Ended		12 Months Ended	3 Months Ended	12 Months Ended
	Mar. 31, 2014	Dec. 31, 2013	Mar. 31, 2014 5.75% Junior Subordinated Convertible Debentures [Member]	Sep. 30, 2013 5.75% Junior Subordinated Convertible Debentures [Member]	Dec. 31, 2009 5.75% Junior Subordinated Convertible Debentures [Member]	Sep. 30, 2013 4.875% Unsecured Senior Notes [Member]	Dec. 31, 2009 4.875% Unsecured Senior Notes [Member]
Debt Instrument
Debt Instrument, Convertible, Conversion Price			$ 11.77		$ 12.07
Debt Instrument, Convertible, Conversion Ratio			84.94		82.82
Terms of exchange offer					$ 1,020		$ 1,000
Debt Instrument, Convertible, Terms of Conversion Feature					1000
Debt Instrument, Face Amount				125,000,000
Extinguishment of Debt, Amount						122,500,000
Debt Instrument, Interest Rate, Stated Percentage				5.75%			4.875%
Contingent Interest				0.0075
Debt Instrument, Maturity Date				Sep. 15, 2029			Dec. 15, 2009
Liability component of convertible debt recognized at issuance			0		56,300,000
Deferred tax impact on convertible debt	$ 222,800,000	$ 150,800,000			$ 32,700,000

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Restructuring (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended		12 Months Ended
	Mar. 31, 2014	Mar. 31, 2014 2014 Restructuring Plan [Member]	Dec. 31, 2013 2013 Restructuring Plan [Member]	Mar. 31, 2014 2013 Restructuring Plan [Member]
Restructuring Cost and Reserve [Line Items]
Other Restructuring Costs			$ 1.1
Severance Costs	6.3	1.7	4.3
Employees affected		400	800
Restructuring Reserve	$ 2.6	$ 1.4		$ 0.6

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Debt And Capital Lease Obligations Debt And Capital Lease Obligations (Other) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Sep. 30, 2013	Mar. 31, 2014	Dec. 31, 2013
Debt Instrument
Asset Securitization Facility		$ 150.0
Asset Securitization Facility, Expiration Date	January 2017
Accounts Receivable Securitization		$ 10.0	$ 0

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Employee Benefit Plans (Narrative) (Details) (USD $) In Millions, unless otherwise specified						3 Months Ended
	Mar. 31, 2014	Mar. 31, 2014 United States Pension Plans of US Entity, Defined Benefit [Member]	Dec. 31, 2013 United States Pension Plans of US Entity, Defined Benefit [Member]	Mar. 31, 2014 Foreign Pension Plans, Defined Benefit [Member]	Dec. 31, 2013 Foreign Pension Plans, Defined Benefit [Member]	Mar. 31, 2013 Other Pension Plans, Postretirement or Supplemental Plans, Defined Benefit [Member]	Mar. 31, 2013 Supplemental Employee Retirement Plans, Defined Benefit [Member]	Mar. 31, 2014 100% [Domain]	Mar. 31, 2014 50% [Domain]	Mar. 31, 2014 3% [Domain]	Mar. 31, 2014 2% [Domain]
Liabilities related to defined benefit pension plan		$ 33.8	$ 33.7	$ 33.9	$ 31.5
Trading Securities, Fair Value Disclosure	13.5
Settlement (gain) loss recognized during the period						$ 0.2	$ (0.2)
Defined Contribution Plan, Employer Matching Contribution, Percent of Match								100.00%	50.00%
Defined Contribution Plan, Contributions by Employee										3.00%	2.00%

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Accumulated Other Comprehensive Income/(Loss) (Tables)

3 Months Ended

Mar. 31, 2014

Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]

Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]

The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):

Changes in Accumulated Other Comprehensive Income (Loss) by Component
		Foreign Currency			Derivative Financial Instruments			Pension Liability			Total
Balance at December 31, 2012		$	36.4		$	11.4		$	(58.3	)	$	(10.5	)
	Other comprehensive (loss) income before reclassifications, net of tax	(1.8		)	0.8			—			(1.0		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			(2.6		)	—			(2.6		)
Net current-period other comprehensive loss		(1.8		)	(1.8		)	—			(3.6		)
Balance at March 31, 2013		$	34.6		$	9.6		$	(58.3	)	$	(14.1	)
Balance at December 31, 2013		$	35.1		$	(22.5	)	$	(32.1	)	$	(19.5	)
	Other comprehensive income (loss) before reclassifications, net of tax	0.5			(3.8		)	—			(3.3		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			3.6			1.1			4.7
Net current-period other comprehensive income (loss)		0.5			(0.2		)	1.1			1.4
Balance at March 31, 2014		$	35.6		$	(22.7	)	$	(31.0	)	$	(18.1	)

The following table summarizes the reclassifications out of accumulated other comprehensive income (loss):

Reclassifications out of Accumulated Other Comprehensive Income (Loss)
Details about Accumulated Other Comprehensive Income (Loss) Components	Amount Reclassified from Accumulated Other Comprehensive Income (Loss)						Affected Line Item in the Consolidated Statements of Income
	Three Months Ended March 31,
	2014			2013
(Loss) gain on derivative instruments	$	(5.8	)	$	4.2		Cost of providing services and products sold and Selling, general and administrative
Tax benefit (expense)	2.2			(1.6		)	Income tax expense
(Loss) gain on derivative instruments, net of tax	(3.6		)	2.6			Net of tax
Adjustment of pension and other post employment obligations	(1.8		)	—			Selling, general and administrative
Tax benefit	0.7			—			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.1		)	—			Net of tax
Total reclassifications for the period	$	(4.7	)	$	2.6

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Debt And Capital Lease Obligations (Schedule Of Future Minimum Payments) (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014
Long-term Debt and Capital Lease Obligations [Abstract]
Remainder of 2013 and 2014	$ 66.4
2015	35.9
2016	36.7
2017	35.6
2018	219.2
Thereafter	125.4
Total	$ 519.2

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Earnings Per Share And Shareholders' Equity (Tables)

3 Months Ended

Mar. 31, 2014

Earnings Per Share [Abstract]

Schedule of Dividends Declared and Paid [Table Text Block]

During 2013 and 2014, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
October 23, 2012	December 21, 2012	$0.05	January 4, 2013
February 7, 2013	March 22, 2013	$0.06	April 5, 2013
April 30, 2013	June 21, 2013	$0.06	July 5, 2013
July 30, 2013	September 20, 2013	$0.06	October 4, 2013
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014

Schedule Of Reconciliation Of The Numerator And Denominator Of The Basic And Diluted Earnings (Loss) Per Share (EPS) Computations

The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:

		Continuing Operations					Discontinued Operations						Total
Three Months Ended March 31, 2014	Shares	Income		Per Share Amount			Income (Loss)			Per Share Amount			Per Share Amount
Basic EPS	101.1	$	13.7	$	0.14		$	0.5		$	—		$	0.14
Effect of dilutive securities:
Stock-based compensation arrangements	1.3	—		—			—			—			—
Convertible Debt	4.9	—		(0.01		)	—			—			(0.01		)
Diluted EPS	107.3	$	13.7	$	0.13		$	0.5		$	—		$	0.13
Three Months Ended March 31, 2013
Basic EPS	105.7	$	30.2	$	0.28		$	(5.1	)	$	(0.04	)	$	0.24
Effect of dilutive securities:
Stock-based compensation arrangements	1.4	—		—			—			—			—
Convertible Debt	3.2	—		(0.01		)	—			—			(0.01		)
Diluted EPS	110.3	$	30.2	$	0.27		$	(5.1	)	$	(0.04	)	$	0.23

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Stock-Based Compensation Plans (Summary Of Stock Option Activity) (Details) (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended	12 Months Ended
	Mar. 31, 2014	Dec. 31, 2013
Outstanding, beginning balance, shares	0.8
Outstanding, beginning balance, weighted average exercise price	$ 13.11
Outstanding, beginning balance weighted average remaining contractual term	7 years	7 years 2 months 12 days
Outstanding, beginning balance, weighted average fair value at date of grant	$ 3.74	$ 3.74
Exercisable, beginning balance, shares	0.2
Exercisable, beginning balance, weighted average exercise price	$ 13.14
Exercisable, beginning balance, weighted average remaining contractual term	6 years 8 months 12 days	5 years 9 months 18 days
Exercisable, beginning balance, weighted average fair value at grant date	$ 4.01
Granted, shares	0
Exercised, shares	0
Forfeited/cancelled, shares	0
Outstanding, ending balance, shares	0.8	0.8
Outstanding, ending balance, weighted average exercise price	$ 13.11	$ 13.11
Outstanding, ending balance weighted average remaining contractual term	7 years	7 years 2 months 12 days
Outstanding, ending balance, weighted average fair value at date of grant	$ 3.74	$ 3.74
Exercisable, ending balance, shares	0.6	0.2
Exercisable, ending balance, weighted average exercise price	$ 13.22	$ 13.14
Exercisable, ending balance, weighted average remaining contractual term	6 years 8 months 12 days	5 years 9 months 18 days
Exercisable, ending balance, weighted average fair value at grant date	$ 3.84	$ 4.01

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Divestitures (Schedule Of Results Included In Discontinued Operations) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]
Revenue	$ 0	$ 0
Gain on disposition, before tax	0.7	(8.0)
Income before income taxes	0.7	(8.0)
Tax expense related to gain on disposition	0.2	(2.9)
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	$ 0.5	$ (5.1)

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Business Combinations Business Combinations (Purchase Price Allocation Table) (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Mar. 03, 2014	Dec. 31, 2013
Preliminary Purchase Price Allocation [Abstract]
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Assets, Receivables		$ 199.0
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Assets, Other		11.7
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Property, Plant, and Equipment		160.1
Goodwill	870.1	280.9	589.4
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Intangible Assets, Other than Goodwill		370.4
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Other Noncurrent Assets		13.7
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Accounts Payable		(11.9)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities		(99.6)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Other		(3.8)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Current Liabilities, Long-term Debt		(34.6)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Deferred Tax Liabilities Noncurrent		(70.5)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Noncurrent Liabilities, Other		(10.9)
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net		$ 804.5

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Stock-Based Compensation Plans (Performance-Based Restricted Stock-Units) (Details) (Performance Shares [Member], USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014
Performance Shares [Member]
Non-vested, beginning balance, shares	0.3
Non-vested, beginning balance, weighted average fair value at date of grant	$ 12.90
Granted, shares	0
Granted, weighted average fair value at date of grant	$ 0.00
Vested, shares	(0.3)
Vested, weighted average fair value at date of grant	$ 12.90
Forfeited, shares	0
Forfeited, weighted average fair value at date of grant	$ 0.00
Non-vested, ending balance, shares	0
Non-vested, ending balance, weighted average fair value at date of grant	$ 0.00

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Accumulated Other Comprehensive Income/(Loss) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax	$ 35.1	$ 36.4
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Gain (Loss) Arising During Period, Net of Tax	0.5	(1.8)
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Reclassification Adjustment Realized upon Sale or Liquidation, Net of Tax	0	0
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent	0.5	(1.8)
Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax	35.6	34.6
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	(22.5)	11.4
Other Comprehensive Income (Loss), Unrealized Gain (Loss) on Derivatives Arising During Period, Net of Tax	(3.8)	0.8
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, Net of Tax	3.6	(2.6)
Other Comprehensive Income (Loss), Derivatives Qualifying as Hedges, Net of Tax	(0.2)	(1.8)
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	(22.7)	9.6
Accumulated Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net of Tax	(32.1)	(58.3)
Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Adjustment, before Reclassification Adjustments, Net of Tax	0	0
Other Comprehensive Income (Loss), Reclassification, Pension and Other Postretirement Benefit Plans, Net Gain (Loss) Recognized in Net Periodic Benefit Cost, Net of Tax	1.1	0
Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Adjustment, Net of Tax	(1.1)	0
Accumulated Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net of Tax	(31.0)	(58.3)
Accumulated Other Comprehensive Income (Loss), Net of Tax	(19.5)	(10.5)
Other comprehensive income (loss) before relclassification	(3.3)	(1.0)
Amounts reclassified from accumulated other comprehensive income	4.7	(2.6)
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	1.4	(3.6)
Accumulated Other Comprehensive Income (Loss), Net of Tax	(18.1)	(14.1)
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension Obligation included in Net Income, before Tax	$ (1.8)	$ 0

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Financial Instruments (Fair Value of Derivative Instruments) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended										3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Mar. 31, 2014 Other Current Assets [Member]	Dec. 31, 2013 Other Current Assets [Member]	Mar. 31, 2014 Other Assets [Member]	Dec. 31, 2013 Other Assets [Member]	Mar. 31, 2014 Other Current Liabilities [Member]	Dec. 31, 2013 Other Current Liabilities [Member]	Mar. 31, 2014 Other Liabilities [Member]	Dec. 31, 2013 Other Liabilities [Member]	Mar. 31, 2014 Operating Expense [Member]	Mar. 31, 2013 Operating Expense [Member]
Derivative Instruments, Gain (Loss) Recognized in Other Comprehensive Income (Loss), Effective Portion, Net											$ (5.9)	$ 1.3
Derivative Instruments, Gain Reclassified from Accumulated OCI into Income, Effective Portion	5.8	(4.2)									(5.8)	4.2
Forward exchange contracts and options designated as hedging instruments, assets			2.1	4.3	2.0	0.2
Forward exchange contracts and options designated as hedging instruments, liabilities							$ 24.4	$ 21.2	$ 19.1	$ 19.8

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Employee Benefit Plans (Schedule Of Components Of Pension Cost) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Pension Plan, Defined Benefit [Member]
Interest cost on projected benefit obligation	$ 2.7	$ 2.8
Service cost	1.4	1.8
Expected return on plan assets	(2.3)	(2.6)
Amortization and deferrals - net	2.1	3.5
Pension cost	3.9	5.5
Unfunded Executive Pension Plans [Member]
Interest cost on projected benefit obligation	0.1	0.1
Amortization and deferrals - net	0	0.1
Pension cost	$ 0.1	$ 0.2

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Business Combinations Business Combinations

3 Months Ended

Mar. 31, 2014

Business Combinations [Abstract]

Business Combination Disclosure [Text Block]

BUSINESS COMBINATIONS

Stream Acquisition

Background and Financing

On January 6, 2014, the Company and its wholly-owned subsidiary (Merger Sub), entered into an Agreement and Plan of Merger (the "Merger Agreement") with Stream and, for limited purposes, other Sellers listed in the Merger Agreement. On March 3, 2014, Merger Sub was merged with and into Stream (the Merger), with Stream continuing as the surviving corporation and as a wholly owned subsidiary of Convergys. At the time of the Merger, each share of Stream common stock was converted into the right to receive an amount in cash, without interest.

The total purchase price, net of cash acquired, was $804.5, which was funded using available cash, borrowings under the Accounts Receivable Securitization Facility and proceeds from a term loan under the February 28, 2014 Credit Agreement (the Credit Agreement). The Credit Agreement consists of a term loan in the amount of $350.0 and a revolving credit facility in the amount of $300.0 (see Note 9, "Debt and Capital Lease Obligations" for the definition of these terms and further discussion).

The preliminary purchase price of Stream consisted of the following items:

Cash consideration for Stream stock (1)	$	482.9
Cash consideration for Stream stock options (2)	16.1
Cash consideration for repayment of Stream 11.25% Senior Secured Notes (3)	243.0
Cash consideration for repayment of Stream 10.0% Promissory Notes (4)	19.3
Cash consideration for repayment of Stream Revolving Credit Facility (5)	63.4
Cash consideration for transaction expenses of Stream (6)	7.8
Total cash consideration	832.5
Cash acquired (7)	(28.0		)
Net consideration transferred	$	804.5

(1) The cash consideration for the outstanding shares of Stream's common stock, which includes a preliminary estimate for future working capital settlement. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

(2) The cash consideration paid per share of "in the money" stock option awards.

(3) The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

(4) The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

(5) The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

(6) Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

(7) Represents the Stream cash balance acquired at acquisition.

The Company incurred $14.7 of direct transaction costs for the three months ended March 31, 2014. These costs are included in selling, general and administrative expenses in the accompanying Consolidated Statements of Income.

Preliminary Purchase Price Allocation

The Company accounted for Stream using the acquisition method of accounting in accordance with applicable U.S. GAAP whereby the total purchase price was preliminarily allocated to tangible and intangible assets acquired and liabilities assumed based on respective fair values. The following table summarizes the preliminary values of the assets acquired and liabilities assumed at the date of acquisition:

Preliminary purchase price allocation	At March 3, 2014
Assets:
Receivables	$	199.0
Other current assets	11.7
Property and equipment	160.1
Goodwill	280.9
Intangible assets	370.4
Other assets	13.7
Liabilities:
Accounts payable	(11.9		)
Accrued expenses	(99.6		)
Other current liabilities	(3.8		)
Debt	(34.6		)
Deferred tax - net	(70.5		)
Other long-term liabilities	(10.9		)
Total purchase price	$	804.5

As of March 31, 2014, the purchase price allocation for the acquisition was preliminary and subject to completion. Adjustments to the current fair value estimates in the above table may occur as the process conducted for various valuations and assessments is finalized. Goodwill is calculated as the excess of the consideration transferred over the net assets recognized and represents the estimated future economic benefits arising from other assets acquired that could not be individually identified and separately recognized. The factors contributing to the recognition of goodwill are based on several strategic and synergistic benefits that are expected to be realized from the Stream acquisition. The benefits include an enhanced global footprint, attractive synergy opportunities of revenue streams and expanded language capabilities. None of the goodwill is expected to be deductible for income tax purposes and was entirely allocated to the Customer Management - Agent Services reporting unit.

Intangible Assets Identified

The following details the total intangible assets identified:

Intangible asset type	Value		Life (years)
Customer relationship	$	352.0	17
Trade name	17.0		4
Favorable lease contract	1.4		1	-	7
Total	$	370.4

The preliminary fair value of the customer relationship asset was determined using the income approach through an excess earnings analysis, with projected earnings being discounted at a rate of 11.0%. The customer relationship intangible asset represents relationships between Stream and its customers. Convergys applied the income approach through a relief-from-royalty analysis to determine the preliminary fair value of the Stream trade name asset. The determination of the useful lives was based upon consideration of market participant assumptions and transaction specific factors.

Impact on Operating Results

The results of Stream's operations have been included in Convergys' Consolidated Financial Statements since the March 3, 2014 date of acquisition. The following table provides sales and results of operations from the acquired Stream business included in Convergys' March 31, 2014 results:

Stream results of operations	March 3, 2014 - March 31, 2014
Revenues	$	85.6
Loss before income taxes	$	(6.4	)

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the respective periods presented. The unaudited pro forma information presented below is for illustrative purposes only, does not include the pro forma adjustments that would be required under Regulation S-X for pro forma financial information and does not reflect future events that may occur after March 31, 2014 or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the three months ended March 31, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

	Three months ended March 31,
Unaudited pro forma information	2014		2013
Revenues	$	777.1	$	746.6
Income from Continuing Operations, net of tax	$	7.9	$	30.9
Earnings from Continuing Operations per share
Basic	$	0.08	$	0.29
Diluted	$	0.07	$	0.28
Weighted average common shares outstanding
Basic	101.1		105.7
Diluted	107.3		110.3

Datacom Acquisition

On April 30, 2013, the Company acquired the business process outsourcing operations of New Zealand-based Datacom, including contact centers in Kuala Lumpur, Malaysia and Manila, Philippines. The purchase price of $20.0 AUD (approximately $20.0 USD) included $15.0 of cash paid at closing and $5.3 of debt obligations assumed, which were immediately paid by the Company, as well as working capital adjustments that were finalized during the third quarter of 2013. In connection with the acquisition, the Company recognized $12.2 of goodwill and $7.0 of customer relationship intangible asset. The customer relationship intangible asset will be amortized over an estimated economic useful life of 8 years. The determination of the useful life was based upon consideration of market participant and transaction specific factors. The Company included various industry studies, historical acquisition experience, economic factors, future cash flows of the combined company and the relative stability of the acquired customer base. The acquired goodwill is not expected to be deductible for tax purposes.

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Financial Instruments (Effect Of Derivative Instruments On Consolidated Financial Statements) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Derivative Instruments, Gain (Loss)
Derivative Instruments, Gain Reclassified from Accumulated OCI into Income, Effective Portion	$ 5.8	$ (4.2)

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Earnings Per Share And Shareholders' Equity (Narrative) (Details) (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended								12 Months Ended	3 Months Ended
	Jun. 30, 2014	Mar. 31, 2014	Mar. 31, 2013	Mar. 31, 2014 Stock Options [Member]	Mar. 31, 2013 Stock Options [Member]	Mar. 31, 2014 Restricted Stock Units (RSUs) [Member] 2014 Performance grants [Domain]	Mar. 31, 2013 Restricted Stock Units (RSUs) [Member] 2013 Performance grants [Domain]	Mar. 31, 2014 5.75% Junior Subordinated Convertible Debentures [Member]	Dec. 31, 2009 5.75% Junior Subordinated Convertible Debentures [Member]	Mar. 31, 2014 Performance Shares [Member] Restricted Stock Units (RSUs) [Member]
Antidilutive securities excluded from diluted EPS				0.6	0.7	0.3	0.3			0.6
Aggregate principal amount convertible debentures								$ 125.0
Interest rate on unsecured senior notes								5.75%
Junior subordinated convertible debentures convertible conversion price								$ 11.77	$ 12.07
Maturity date								Sep. 15, 2029
Junior subordinated convertible debentures convertible equity instruments in conversion								84.94	82.82
Debt Instrument, Convertible, Terms of Conversion Feature								1000	1000
Incremental Common Shares Attributable to Conversion of Debt Securities		4.9	3.2
Remaining Authorized Repurchase Amount		$ 133.3
Common Stock, Dividends, Per Share, Declared	$ 0.07	$ 0.06	$ 0.06

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Debt And Capital Lease Obligations (Tables)

3 Months Ended

Mar. 31, 2014

Debt Instruments [Abstract]

Schedule Of Debt And Capital Lease Obligations

Debt and capital lease obligations consist of the following:

	March 31, 2014		December 31, 2013
11.25% Senior Secured Notes	$	230.0	$	—
2014 Term Loan, due 2019	350.0		—
2009 Convertible Debentures, due 2029	59.7		59.5
Capital Lease Obligations	34.2		1.6
Accounts Receivable Securitization	10.0		—
Total debt	683.9		61.1
Less current maturities	258.3		0.9
Long-term debt	$	425.6	$	60.2

Schedule of Maturities of Long-term Debt [Table Text Block]

At March 31, 2014, future minimum payments of the Company’s debt arrangements are as follows:

Remainder of 2014 and 2015	$	66.4
2016	35.9
2017	36.7
2018	35.6
2019	219.2
Thereafter	125.4
Total	$	519.2

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Stock-Based Compensation Plans Schedule of Nonvested Restricted Stock Units Activity (Tables)

3 Months Ended

Mar. 31, 2014

Time-Based Restricted Stock [Member]

Schedule of Nonvested Restricted Stock Units Activity [Abstract]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested time-based restricted stock and restricted stock units for the three months endedMarch 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	1.4		$	14.62
Granted	0.6		20.03
Vested	(0.6	)	13.98
Forfeited	—		—
Non-vested at March 31, 2014	1.4		$	17.09

Performance Shares [Member]

Schedule of Nonvested Restricted Stock Units Activity [Abstract]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested performance-based restricted stock and restricted stock units for the three months ended March 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	0.3		$	12.90
Granted	—		—
Vested	(0.3	)	12.90
Forfeited	—		—
Non-vested at March 31, 2014	—		$	—

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Debt And Capital Lease Obligations (Schedule Of Debt And Capital Lease Obligations) (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Debt Instrument
Senior Notes	$ 230.0	$ 0
Line of Credit Facility, Amount Outstanding	350.0	0
2029 Convertible debt	59.7	59.5
Capital Lease Obligations	34.2	1.6
Asset Securitization Facility	10.0	0
Debt and Capital Lease Obligations	683.9	61.1
Less current maturities	258.3	0.9
Long-term debt	$ 425.6	$ 60.2

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Earnings Per Share And Shareholders' Equity (Schedule Of Reconciliation Of The Numerator And Denominator Of The Basic And Diluted Earnings (Loss) Per Share (EPS) Computations) (Details) (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Earnings Per Share
Basic	101.1	105.7
Stock-based compensation arrangements	1.3	1.4
Convertible Debt, Share	4.9	3.2
Diluted EPS	107.3	110.3
Income (Loss) from continuing operations	$ 13.7	$ 30.2
Income from continuing operations, Diluted EPS	13.7	30.2
Income (loss) from continuing operations, per basic share	$ 0.14	$ 0.28
Stock-based compensation arrangements continuing operations, per share	$ 0.00	$ 0.00
Convertible debt, continuing operations, per share	$ (0.01)	$ (0.01)
Convertible Debt, Discontinued Operations, Per Share	$ 0.00
Income (loss) from continuing operations, per diluted share	$ 0.13	$ 0.27
Income (Loss) from Discontinued Operations, net of tax	0.5	(5.1)
Income (loss) from discontinued operations, Diluted EPS	$ 0.5	$ (5.1)
Income (loss) from discontinued operations, per basic share	$ 0.00	$ (0.04)
Stock-based compensation arrangements discontinued operations, per share	$ 0.00	$ 0.00
Income (loss) from discontinued operations, per diluted share	$ 0.00	$ (0.04)
Basic Earnings per Common Share	$ 0.14	$ 0.24
Stock-based compensation arrangements, per share	$ 0.00	$ 0.00
Convertible debt, per share	$ (0.01)	$ (0.01)
Diluted Earnings per Common Share	$ 0.13	$ 0.23

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Fair Value Disclosures (Tables)

3 Months Ended

Mar. 31, 2014

Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]

The assets and liabilities measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	4.1	$	—	$	4.1	$	—
Foreign currency forward contracts (liability position)	$	43.5	$	—	$	43.5	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	4.5	$	—	$	4.5	$	—
Foreign currency forward contracts (liability position)	$	41.0	$	—	$	41.0	$	—

Investments [Member]

Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]

Fair Value, Assets Measured on Recurring Basis [Table Text Block]

The assets measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.6	$	10.6	$	—	$	—
Convergys common stock	2.3		2.3		—		—
Money market accounts	0.6		0.6		—		—
Total	$	13.5	$	13.5	$	—	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	11.0	$	11.0	$	—	$	—
Convergys common stock	2.3		2.3		—		—
Money market accounts	0.9		0.9		—		—
Total	$	14.2	$	14.2	$	—	$	—

Interest-bearing Deposits [Member]

Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]

Fair Value, Assets Measured on Recurring Basis [Table Text Block]

The assets measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Short-term investments:
Cash time deposits	$	6.8	$	—	$	6.8	$	—
Total	$	6.8	$	—	$	6.8	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Short-term investments:
Cash time deposits	$	68.7	$	—	$	68.7	$	—
Total	$	68.7	$	—	$	68.7	$	—

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Financial Instruments (Tables)

3 Months Ended

Mar. 31, 2014

Financial Instruments, Owned, at Fair Value [Abstract]

Fair Value Of Derivative Instruments

The following table reflects the fair values of these derivative instruments:

	March 31, 2014		December 31, 2013
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	2.1	$	4.3
Included within other non-current assets	2.0		0.2
Included within other current liabilities	24.4		21.2
Included within other long-term liabilities	19.1		19.8

Effect Of Derivative Instruments On Consolidated Financial Statements

The following table provides the effect of these derivative instruments on the Company’s Consolidated Financial Statements for the three months endedMarch 31, 2014 and 2013:

	Gain (Loss) Recognized in OCL on Derivative (Effective Portion)			Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)			Location of Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)
Three Months Ended March 31, 2014
Foreign exchange contracts	$	(5.9	)	$	(5.8	)	- Cost of providing services and products sold and Selling, general and administrative
Three Months Ended March 31, 2013
Foreign exchange contracts	$	1.3		$	4.2		- Cost of providing services and products sold and Selling, general and administrative

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Recent Accounting Pronouncements (Notes)

3 Months Ended

Mar. 31, 2014

New Accounting Pronouncements [Abstract]

New Accounting Pronouncements, Policy [Policy Text Block]

RECENT ACCOUNTING PRONOUNCEMENTS

In February 2013, the FASB issued ASU 2013-02, "Comprehensive Income (Topic 220): Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income." The standard requires an entity to present (either on the face of the statement where net income is presented or in the notes) the effects on the line items of net income of significant amounts reclassified out of accumulated other comprehensive income if the item reclassified is required under U.S. GAAP to be reclassified to net income in its entirety in the same reporting period. For reclassification items not required under U.S. GAAP to be reclassified directly to net income in their entirety in the same reporting period, an entity is required to cross-reference to other disclosures currently required under U.S. GAAP that provide additional detail about those amounts. ASU 2013-02 applies to all public and private companies that report items of other comprehensive income. ASU 2013-02 is effective for reporting periods beginning after December 15, 2012, with prospective adoption required. The Company adopted ASU 2013-02 effective January 1, 2013. See Note 16.

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Goodwill And Other Intangible Assets (Tables)

3 Months Ended

Mar. 31, 2014

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule Of Total Intangible Assets Primarily Acquired Through Business Combinations

As of March 31, 2014, the Company’s total identifiable intangible assets consisted of the following:

	Gross Carrying Value		Accumulated Amortization			Net
Software (classified with Property, Plant & Equipment)	$	41.3	$	(32.0	)	$	9.3
Trademarks	27.0		(10.4		)	16.6
Customer relationships and other intangibles	479.6		(108.9		)	370.7
Total	$	547.9	$	(151.3	)	$	396.6

Schedule Of Estimated Amortization Expense

The related estimated expense for the five subsequent years ended December 31 is as follows:

2015	$	29
2016	28
2017	28
2018	24
2019	24
Thereafter	234

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Business Combinations Business Combinations (Consideration Transferred) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014
Business Combination, Purchase Price Consideration [Line Items]
Payments to Acquire Businesses, Gross	$ 832.5
Cash Acquired from Acquisition	(28.0)	[1]
Business Combination, Consideration Transferred, Including Equity Interest in Acquiree Held Prior to Combination	804.5
Common Class A [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Equity Interests Issued and Issuable	482.9	[2]
Stock Option Awards [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Equity Interests Issued and Issuable	16.1	[3]
Senior Notes [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	243.0	[4]
Convertible Debt [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	19.3	[5]
Revolving Credit Facility [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	63.4	[6]
Acquisition-related Costs [Member]
Business Combination, Purchase Price Consideration [Line Items]
Business Combination, Consideration Transferred, Liabilities Incurred	$ 7.8	[7]

[1] Represents the Stream cash balance acquired at acquisition.

[2] The cash consideration for the outstanding shares of Stream's common stock, which includes a preliminary estimate for future working capital settlement. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

[3] The cash consideration paid per share of "in the money" stock option awards.

[4] The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

[5] The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

[6] The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

[7] Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

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Debt And Capital Lease Obligations (Revolving Credit Facility) (Details) (USD $) In Millions, unless otherwise specified			3 Months Ended
	Mar. 31, 2014	Dec. 31, 2013	Sep. 30, 2013 2011 Credit Facility [Member]	Mar. 11, 2013 2011 Credit Facility [Member]	Mar. 03, 2014 2014 Term Loan [Member]	Mar. 03, 2014 2014 Revolving Credit Facility [Member]	Mar. 31, 2014 2014 Credit Facility [Member]	Mar. 03, 2014 2014 Credit Facility [Member]
Senior Notes	$ 230.0	$ 0
Line of Credit Facility, Amount Outstanding	350.0	0					350.0
Interest Payable, Current	13.0
Line of Credit Facility, Expiration Date			Mar. 03, 2019
Line of credit, maximum borrowing capacity				$ 300.0	$ 350.0	$ 300.0	$ 300.0	$ 650.0

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Consolidated Statements of Income (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Business Acquisition, Transaction Costs	$ 14.7
Revenues	605.7	493.5
Costs and Expenses:
Cost of providing services and products sold	380.1	318.2
Selling, general and administrative	145.0	114.6
Research and development costs	1.9	2.1
Depreciation	26.5	20.9
Amortization	3.4	1.2
Restructuring Charges	1.7	0
Transaction and integration costs	25.1	0
Total costs and expenses	583.7	457.0
Operating Income (Loss)	22.0	36.5
Other income (expense), net	(1.9)	2.3
Interest expense	(4.0)	(2.9)
Income (Loss) before Income Taxes	16.1	35.9
Income tax (benefit) expense	2.4	5.7
Income (Loss) from continuing operations	13.7	30.2
Income (Loss) from Discontinued Operations, net of tax	0.5	(5.1)
Net Income	$ 14.2	$ 25.1
Basic Earnings Per Common Share:
Continuing operations	$ 0.14	$ 0.28
Discontinued operations	$ 0.00	$ (0.04)
Basic Earnings per Common Share	$ 0.14	$ 0.24
Diluted Earnings Per Common Share:
Continuing operations	$ 0.13	$ 0.27
Discontinued operations	$ 0.00	$ (0.04)
Diluted Earnings per Common Share	$ 0.13	$ 0.23
Weighted Average Common Shares Outstanding
Basic	101.1	105.7
Diluted	107.3	110.3
Common Stock, Dividends, Per Share, Declared	$ 0.06	$ 0.06

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Earnings Per Share And Shareholders' Equity Earnings Per Share And Shareholders' Equity (Schedule of Dividends Declared and Paid) (Details) (USD $)	3 Months Ended
	Mar. 31, 2014	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012
Schedule of Dividends Declared and Paid [Line Items]
Common Stock, Dividends, Per Share, Cash Paid	$ 0.06	$ 0.06	$ 0.06	$ 0.06	$ 0.06	$ 0.05

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Consolidated Statements Of Cash Flows (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
CASH FLOWS FROM OPERATING ACTIVITIES
Net Income	$ 14.2	$ 25.1
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	0.5	(5.1)
Income (Loss) from continuing operations	13.7	30.2
Adjustments to reconcile net income from continuing operations to net cash provided by operating activities of continuing operations:
Depreciation and amortization	29.9	22.1
Deferred income tax expense (benefit)	(29.5)	3.5
Stock compensation expense	3.0	4.5
Changes in assets and liabilities:
Change in receivables	(1.3)	(6.6)
Change in other current assets	(5.9)	4.1
Change in deferred charges, net	1.1	0
Change in other assets and liabilities	(4.5)	(8.3)
Change in payables and other current liabilities	9.2	(26.8)
Net cash provided by operating activities	15.7	22.7
CASH FLOWS FROM INVESTING ACTIVITIES
Capital expenditures	(18.3)	(12.1)
Payments to acquire short-term investments	0	(28.3)
Proceeds from maturity of short-term investments	61.9	27.8
Acquisitions, net of cash acquired	(804.5)	0
Net cash provided by (used in) investing activities	(760.9)	(12.6)
CASH FLOWS FROM FINANCING ACTIVITIES
Repayments of credit facilities and other debt, net	357.7	0
Repurchase of common shares	0	(38.8)
Proceeds from exercise of stock options	0.1	2.4
Payments of Dividends	(6.0)	(5.2)
Cash paid for debt issuance costs	(7.1)	0
Excess tax benefits from share-based payment arrangements	1.9	1.8
Net cash used in financing activities	346.6	(39.8)
Net increase (decrease) in cash and cash equivalents	(398.6)	(29.7)
Cash and cash equivalents at beginning of period	580.8	554.7
Cash and cash equivalents at end of period	$ 182.2	$ 525.0

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Fair Value Disclosures (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Assets, Fair Value Disclosure	$ 20.2	$ 82.9
Estimate Of Fair Value, Fair Value Disclosure [Member]
Foreign currency forward contracts (asset position)	4.1	4.5
Foreign currency forward contracts (liability position)	43.5	41.0
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Foreign currency forward contracts (asset position)	0	0
Foreign currency forward contracts (liability position)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Foreign currency forward contracts (asset position)	4.1	4.5
Foreign currency forward contracts (liability position)	43.5	41.0
Significant Unobservable Inputs (Level 3) [Member]
Foreign currency forward contracts (asset position)	0	0
Foreign currency forward contracts (liability position)	0	0
Interest-bearing Deposits [Member]
Assets, Fair Value Disclosure	6.8	68.7
Interest-bearing Deposits [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	0	0
Interest-bearing Deposits [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	6.8	68.7
Interest-bearing Deposits [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0	0
Equity Funds [Member]
Assets, Fair Value Disclosure	10.6	11.0
Equity Funds [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	10.6	11.0
Equity Funds [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0	0
Equity Funds [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0	0
Common Stock [Member]
Assets, Fair Value Disclosure	2.3	2.3
Common Stock [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	2.3	2.3
Common Stock [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0	0
Common Stock [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0	0
Money Market Funds [Member]
Assets, Fair Value Disclosure	0.6	0.9
Money Market Funds [Member] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	0.6	0.9
Money Market Funds [Member] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0	0
Money Market Funds [Member] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	0	0
Investment Securities Class [Domain]
Assets, Fair Value Disclosure	13.5	14.2
Investment Securities Class [Domain] | Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]
Assets, Fair Value Disclosure	13.5	14.2
Investment Securities Class [Domain] | Significant Other Observable Inputs (Level 2) [Member]
Assets, Fair Value Disclosure	0	0
Investment Securities Class [Domain] | Significant Unobservable Inputs (Level 3) [Member]
Assets, Fair Value Disclosure	$ 0	$ 0

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Background And Basis Of Presentation (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended		12 Months Ended			12 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013	Apr. 30, 2013 Number of Employees, Geographic Area [Member]	Mar. 31, 2014 Number of Employees, Total [Member]	Dec. 31, 2013 Australian Dollars [Member]	Dec. 31, 2013 United States of America, Dollars [Member]
Discontinued Operation, Gain (Loss) from Disposal of Discontinued Operation, before Income Tax	$ 0.7	$ (8.0)
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	0.5	(5.1)
Business Acquisition, Transaction Costs	14.7
Maximum period of agreement for earning transition services revenues for services provided to the buyer (in months)	24
Number of employees added in business acquisition				1,000	125,000
Number of Countries in which Entity Operates	31
Payments to Acquire Businesses, Net of Cash Acquired	$ 804.5	$ 0	$ 15.0			$ 20.0	$ 20.0

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Goodwill And Other Intangible Assets (Schedule Of Total Intangible Assets Primarily Acquired Through Business Combinations) (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Gross Carrying Value	$ 547.9
Accumulated Amortization	151.3
Intangible assets, net	396.6	30.7
Software [Member]
Gross Carrying Value	41.3
Accumulated Amortization	(32.0)
Intangible assets, net	9.3
Trademarks [Member]
Gross Carrying Value	27.0
Accumulated Amortization	(10.4)
Intangible assets, net	16.6
Customer Relationships And Other Intangibles [Member]
Gross Carrying Value	479.6
Accumulated Amortization	(108.9)
Intangible assets, net	$ 370.7

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Payables And Other Current Liabilities

3 Months Ended

Mar. 31, 2014

Accounts Payable and Accrued Liabilities, Current [Abstract]

Payables And Other Current Liabilities

PAYABLES AND OTHER CURRENT LIABILITIES

	At March 31, 2014		At December 31, 2013
Accounts payable	$	47.0	$	30.9
Deferred tax liability	38.3		37.4
Accrued income and other taxes	32.3		22.3
Accrued payroll-related expenses	155.5		85.9
Derivative liabilities	24.4		21.2
Accrued expenses, other	96.5		68.9
Deferred revenue and government grants	26.2		22.8
Restructuring and exit costs	4.6		2.3
	$	424.8	$	291.7

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Business Combinations Business Combinations (Narrative) (Details) (USD $) In Millions, unless otherwise specified	1 Months Ended	3 Months Ended		12 Months Ended						3 Months Ended
	Mar. 31, 2014	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013	Dec. 31, 2013 Australian Dollars [Member]	Dec. 31, 2013 United States of America, Dollars [Member]	Dec. 31, 2013 Customer Relationships [Member]	Mar. 03, 2014 2014 Term Loan [Member]	Mar. 03, 2014 2014 Revolving Credit Facility [Member]	Mar. 31, 2014 Convertible Debt [Member]	Mar. 31, 2014 Revolving Credit Facility [Member]
Business Acquisition [Line Items]
Business Acquisition, Equity Interest Issued or Issuable, Number of Shares		0.7
Payments to Acquire Businesses, Net of Cash Acquired		$ 804.5	$ 0	$ 15.0	$ 20.0	$ 20.0
Repayments of Assumed Debt				5.3
Goodwill, Acquired During Period				12.2
Business Acquisition, Customer Relationship Intangible Assets Acquired				7.0
Acquired Finite-Lived Intangible Asset, Useful Life							8 years
Line of Credit Facility, Maximum Borrowing Capacity								350.0	300.0
Senior Notes	230.0	230.0		0
Interest Payable, Current	13.0	13.0
Repayments of Convertible Debt										16.1
Interest Paid										3.2	0.3
Repayments of Lines of Credit											63.1
Business Acquisition, Transaction Costs	14.7	14.7
Business Combination, Pro Forma Information, Revenue of Acquiree since Acquisition Date, Actual	85.6
Business Acquisition, Effective Date of Acquisition		Mar. 03, 2014
Business Combination, Pro Forma Information, Earnings or Loss of Acquiree since Acquisition Date, Actual	$ (6.4)

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Divestitures (Tables)

3 Months Ended

Mar. 31, 2014

Discontinued Operations and Disposal Groups [Abstract]

Schedule Of Results Included In Discontinued Operations

The results of the Information Management business included in discontinued operations for the three months endedMarch 31, 2014 and 2013 are summarized as follows:

	Three Months Ended March 31,
	2014		2013
Revenue	$	—	$	—
Gain (loss) on disposition	0.7		(8.0		)
Income (loss) before income taxes	0.7		(8.0		)
Income tax expense (benefit):
Expense (benefit) related to gain on disposition	0.2		(2.9		)
Income (loss) from discontinued operations, net of tax	$	0.5	$	(5.1	)

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Accumulated Other Comprehensive Income/(Loss) Reclassifications out of Accumulated Other Comprehensive Income (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, before Tax	$ (5.8)	$ 4.2
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, Tax	2.2	(1.6)
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, Net of Tax	(3.6)	2.6
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension Obligation included in Net Income, before Tax	(1.8)	0
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension Obligation included in Net Income, Tax	0.7	0
Amounts reclassified from accumulated other comprehensive income	1.1	0
Amounts reclassified from accumulated other comprehensive income	$ (4.7)	$ 2.6

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Background And Basis Of Presentation

3 Months Ended

Mar. 31, 2014

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Organization, Consolidation and Presentation of Financial Statements Disclosure

BACKGROUND AND BASIS OF PRESENTATION

Convergys Corporation (the Company or Convergys) is a global leader in customer management, focused on bringing value to its clients through every customer interaction.

On March 3, 2014, Convergys completed its acquisition of SGS Holdings, Inc. (Stream), a global business process outsource provider specializing in customer relationship management, including technical support, customer care and sales, for Fortune 1000 companies. This acquisition expands the Company's geographic footprint and capabilities. Combined, Convergys now has 125,000 employees working out of more than 150 locations in 31 countries, interacting with our clients' customers in 47 languages. Stream's complementary client portfolio also diversifies Convergys' client base through the addition of leading technology, communications and other clients. Stream's operating results are included in Convergys' Consolidated Statements of Income beginning on March 3, 2014. See Note 3, "Business Combinations" for additional information on the Stream acquisition.

On April 30, 2013, the Company acquired New Zealand-based Datacom's contact center operations with facilities in Kuala Lumpur, Malaysia and Manila, Philippines for $20.0 AUD (approximately $20.0 USD). The acquisition added 15 Asian languages to Convergys' language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys' global operations. See Note 3, "Business Combinations" for additional information on the Datacom acquisition.

The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial reporting (U.S. GAAP) and U.S. Securities and Exchange Commission (SEC) regulations, and, in the opinion of management, include all adjustments necessary for a fair presentation of the results of operations, financial position and cash flows for each period shown. All adjustments are of a normal and recurring nature. Certain information and footnote disclosures normally included in Financial Statements prepared in accordance with generally accepted accounting principles in the United States have been condensed or omitted. Interim Consolidated Financial Statements are not necessarily indicative of the financial position or operating results for an entire year. These interim Consolidated Financial Statements should be read in conjunction with the audited Financial Statements and the Notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2013, filed on February 28, 2014.

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Consolidated Statements Of Comprehensive Income (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Net Income	$ 14.2	$ 25.1
Foreign currency translation adjustments	0.5	(1.8)
Other Comprehensive (Income) Loss, Pension and Other Postretirement Benefit Plans, Adjustment, Net of Tax	(1.1)	0
Unrealized gain/(loss) on hedging activities	(0.2)	(1.8)
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	1.4	(3.6)
Total Comprehensive Income	$ 15.6	$ 21.5

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Fair Value Disclosures

3 Months Ended

Mar. 31, 2014

Fair Value Disclosures [Abstract]

Fair Value Disclosures

FAIR VALUE MEASUREMENTS

U.S. GAAP defines a hierarchy which prioritizes the inputs in measuring fair value. The three levels of the fair value hierarchy are as follows: Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities; Level 2 inputs are quoted prices for similar assets and liabilities in active markets or inputs that are observable for the asset or liability, either directly or indirectly through market corroboration, for substantially the full term of the financial instrument; and Level 3 inputs are unobservable inputs based on the Company’s assumptions used to measure assets and liabilities at fair value. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement.

At March 31, 2014 and December 31, 2013, the Company had foreign currency forward contracts measured at fair value on a recurring basis. The fair values of these instruments were measured using valuations based upon quoted prices for similar assets and liabilities in active markets (Level 2) and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. There were no transfers between the three levels of the fair value hierarchy during the three months endedMarch 31, 2014 and 2013. The assets and liabilities measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	4.1	$	—	$	4.1	$	—
Foreign currency forward contracts (liability position)	$	43.5	$	—	$	43.5	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Derivatives:
Foreign currency forward contracts (asset position)	$	4.5	$	—	$	4.5	$	—
Foreign currency forward contracts (liability position)	$	41.0	$	—	$	41.0	$	—

The Company also had investment securities held in a grantor trust for the benefit of participants of the executive deferred compensation plan measured at fair value at March 31, 2014 and December 31, 2013. The fair value of these instruments was measured using the quoted prices in active markets for identical assets (Level 1). There were no transfers between the three levels of the fair value hierarchy during the three months endedMarch 31, 2014 and 2013. The assets measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	10.6	$	10.6	$	—	$	—
Convergys common stock	2.3		2.3		—		—
Money market accounts	0.6		0.6		—		—
Total	$	13.5	$	13.5	$	—	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Investment securities:
Mutual funds	$	11.0	$	11.0	$	—	$	—
Convergys common stock	2.3		2.3		—		—
Money market accounts	0.9		0.9		—		—
Total	$	14.2	$	14.2	$	—	$	—

At March 31, 2014, the Company held time deposits with maturities greater than 90 days and less than 180 days measured at fair value. The valuation technique used to measure the fair value of the time deposits was based on observable market data. There were no transfers between the three levels of the fair value hierarchy during the three months endedMarch 31, 2014 and 2013. The assets measured at fair value on a recurring basis as of March 31, 2014 and December 31, 2013 were as follows:

	March 31, 2014		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Short-term investments:
Cash time deposits	$	6.8	$	—	$	6.8	$	—
Total	$	6.8	$	—	$	6.8	$	—

	December 31, 2013		Quoted Prices In Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Short-term investments:
Cash time deposits	$	68.7	$	—	$	68.7	$	—
Total	$	68.7	$	—	$	68.7	$	—

Fair values of cash equivalents and current accounts receivable and payable approximate the carrying amounts because of their short-term nature.

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Document and Entity Information Document	3 Months Ended
	Mar. 31, 2014
Entity Information [Line Items]
Entity Registrant Name	CONVERGYS CORP.
Entity Central Index Key	0001062047
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Document Type	10-Q
Document Period End Date	Mar. 31, 2014
Document Fiscal Year Focus	2014
Document Fiscal Period Focus	Q1
Amendment Flag	false
Entity Common Stock, Shares Outstanding	101,474,257
Trading symbol	cvg

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Financial Instruments

3 Months Ended

Mar. 31, 2014

Financial Instruments, Owned, at Fair Value [Abstract]

Financial Instruments Disclosure [Text Block]

FINANCIAL INSTRUMENTS

Derivative Instruments

The Company is exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange rates.

The Company serves many of its U.S.-based clients using contact center capacity in various countries such as the Philippines, India, Canada and Colombia. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to render services under these contracts are denominated in Philippine pesos (PHP), Indian rupees (INR), Canadian dollars (CAD) or Colombian pesos (COP), which represents a foreign exchange exposure. The Company also maintains a contract with a client priced in Australian dollars (AUD). The Company has hedged a portion of its exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward exchange contracts and options with several financial institutions to acquire a total of PHP 38,354.0 at a fixed price of $881.5 at various dates through March 2017, INR 10,424.0 at a fixed price of $168.0 at various dates through March 2017, CAD 41.3 at a fixed price of $39.2 at various dates through December 2015 and COP 15,300.0 at a fixed price of $8.0 at various dates through December 2014, and to sell a total of AUD 11.3 at a fixed price of $11.5 at various dates through September 2014. These instruments mature within the next 36 months and had a notional value of $1,108.2 at March 31, 2014 and $965.5 at December 31, 2013. The derivative instruments discussed above are designated and effective as cash flow hedges. The following table reflects the fair values of these derivative instruments:

	March 31, 2014		December 31, 2013
Forward exchange contracts and options designated as hedging instruments:
Included within other current assets	$	2.1	$	4.3
Included within other non-current assets	2.0		0.2
Included within other current liabilities	24.4		21.2
Included within other long-term liabilities	19.1		19.8

The Company recorded a deferred tax benefit of $14.1 related to these derivatives at March 31, 2014 and December 31, 2013. A total of $22.7 and $22.5 of deferred losses, net of tax, related to these cash flow hedges at March 31, 2014 and December 31, 2013, respectively, were included in accumulated other comprehensive loss (OCL). As of March 31, 2014, deferred losses of $19.5 ($12.1 net of tax), on derivative instruments included in accumulated OCL are expected to be reclassified into earnings during the next twelve months. The following table provides the effect of these derivative instruments on the Company’s Consolidated Financial Statements for the three months endedMarch 31, 2014 and 2013:

	Gain (Loss) Recognized in OCL on Derivative (Effective Portion)			Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)			Location of Gain (Loss) Reclassified from Accumulated OCL into Income (Effective Portion)
Three Months Ended March 31, 2014
Foreign exchange contracts	$	(5.9	)	$	(5.8	)	- Cost of providing services and products sold and Selling, general and administrative
Three Months Ended March 31, 2013
Foreign exchange contracts	$	1.3		$	4.2		- Cost of providing services and products sold and Selling, general and administrative

The amount recognized related to the ineffective portion of the derivative instruments was not material for the three months endedMarch 31, 2014 and 2013.

The Company also enters into derivative instruments (forwards) to economically hedge the foreign currency impact of assets and liabilities denominated in nonfunctional currencies. The Company recorded a net loss of $1.8 and a net gain of $0.2 during the three months endedMarch 31, 2014 and 2013, respectively, related to changes in fair value of these derivative instruments not designated as hedges. The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies. These gains and losses are classified within other income, net in the accompanying Consolidated Statements of Income. The fair value of these derivative instruments not designated as hedges at March 31, 2014 was less than $0.1.

The aggregate fair value of all derivative instruments in a liability position on March 31, 2014 is $43.5.

Short-Term Investments

In December 2011, the Company made investments in certain securities, included within short-term investments in the Consolidated Balance Sheets, which are held in a grantor trust for the benefit of participants of the executive deferred compensation plan. This investment was made in securities reflecting the hypothetical investment balances of plan participants. As of March 31, 2014, the Company maintained investment securities with a fair value of $13.5 classified as trading securities. The investment securities include exchange-traded mutual funds, common stock of the Company and money market accounts. These securities are carried at fair value, with gains and losses, both realized and unrealized, reported in other income, net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading are included in other income, net.

Additionally, during 2014 and 2013 the Company made investments in time deposits with maturities greater than 90 days and less than 180 days, included within short-term investments in the Consolidated Balance Sheets. As of March 31, 2014, the Company maintained short-term time deposits with a fair value of $6.8.

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Consolidated Balance Sheets (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
ASSETS
Cash and cash equivalents	$ 182.2	$ 580.8
Short-term investments	20.2	82.9
Receivables, net of allowances of $7.6 and $5.3	515.1	319.8
Deferred income tax assets	46.6	6.2
Prepaid expenses	34.1	25.2
Other current assets	299.2	45.5
Total Current Assets	1,097.4	1,060.4
Property and equipment, net	395.8	246.4
Goodwill	870.1	589.4
Other intangibles, net	387.3	20.4
Deferred income tax assets	5.8	8.9
Other assets	45.7	31.2
Total Assets	2,802.1	1,956.7
LIABILITIES AND SHAREHOLDERS' EQUITY
Debt and capital lease obligations maturing within one year	258.3	0.9
Payables and other current liabilities	424.8	291.7
Total Current Liabilities	683.1	292.6
Long-term debt and capital lease obligations	425.6	60.2
Deferred income tax liabilities	222.8	150.8
Accrued pension liabilities	75.8	73.7
Other long-term liabilities	98.5	89.8
Total Liabilities	1,505.8	667.1
Shareholders' Equity
Preferred shares - without par value, 5.0 authorized; none outstanding	0	0
Common shares - without par value, 500.0 authorized; 189.6 and 188.9 issued, 101.5 and 100.8 outstanding, as of March 30, 2014 and December 31, 2013, respectively	1,136.6	1,139.9
Treasury Stock - 88.1 and 88.2 as of March 31, 2014 and December 31, 2013, respectively	(1,445.1)	(1,445.6)
Retained earnings	1,622.9	1,614.8
Accumulated other comprehensive loss	(18.1)	(19.5)
Total Shareholders' Equity	1,296.3	1,289.6
Total Liabilities and Shareholders' Equity	$ 2,802.1	$ 1,956.7

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Employee Benefit Plans

3 Months Ended

Mar. 31, 2014

Defined Benefit Pension Plans and Defined Benefit Postretirement Plans Disclosure [Abstract]

Employee Benefit Plans

EMPLOYEE BENEFIT PLANS

The Company sponsors a frozen defined benefit pension plan, which includes both a qualified and non-qualified portion, for eligible employees (the Cash Balance Plan) in North America. The Company recorded a net liability of $33.8 and $33.7 as of March 31, 2014 and December 31, 2013, respectively, for the Cash Balance Plan. In addition, the Company sponsors unfunded defined benefit plans for certain eligible employees in the Philippines and France. The Company recorded a liability of $33.9 and $31.5 as of March 31, 2014 and December 31, 2013, respectively, for these non-U.S. plans. Components of pension cost for these plans are as follows:

	Three Months Ended March 31,
	2014			2013
Interest cost on projected benefit obligation	$	2.7		$	2.8
Service cost	1.4			1.8
Expected return on plan assets	(2.3		)	(2.6		)
Amortization and deferrals, net	2.1			3.5
Pension cost	$	3.9		$	5.5

The Company also sponsors a non-qualified, unfunded executive deferred compensation plan and a supplemental, non-qualified, unfunded plan for certain senior officers. Components of pension cost for the unfunded executive pension plans are as follows:

	Three Months Ended March 31,
	2014		2013
Interest cost on projected benefit obligation	$	0.1	$	0.1
Amortization and deferrals, net	—		0.1
Pension cost	$	0.1	$	0.2

During the three months ended March 31, 2013, the Company recognized a settlement loss of $0.2 related to the supplemental, non-qualified, unfunded plan and a settlement gain of $0.2 related to the unfunded executive compensation plan. Subsequent to recognition of the settlement loss related to the supplemental, non-qualified, unfunded plan, this plan had been fully settled.

On July 25, 2013, the Company's Board of Directors authorized the Company to reinstate the Executive Deferred Compensation Plan  (the “EDCP”), effective January 1, 2014, for eligible participants, including executive officers.  This plan was previously frozen as of December 31, 2011. Under this authorization, the Company will match up to 100% of the first 3% of a participant's deferred amounts and 50% of a participant's next 2% of deferred amounts.  The Company match under the EDCP is reduced by the Company match eligible to be received under the Company's Retirement and Savings Plan.

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Earnings Per Share And Shareholders' Equity

3 Months Ended

Mar. 31, 2014

Earnings Per Share [Abstract]

Earnings Per Share And Shareholders' Equity

EARNINGS PER SHARE AND SHAREHOLDERS’ EQUITY

Earnings per Share

The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:

		Continuing Operations					Discontinued Operations						Total
Three Months Ended March 31, 2014	Shares	Income		Per Share Amount			Income (Loss)			Per Share Amount			Per Share Amount
Basic EPS	101.1	$	13.7	$	0.14		$	0.5		$	—		$	0.14
Effect of dilutive securities:
Stock-based compensation arrangements	1.3	—		—			—			—			—
Convertible Debt	4.9	—		(0.01		)	—			—			(0.01		)
Diluted EPS	107.3	$	13.7	$	0.13		$	0.5		$	—		$	0.13
Three Months Ended March 31, 2013
Basic EPS	105.7	$	30.2	$	0.28		$	(5.1	)	$	(0.04	)	$	0.24
Effect of dilutive securities:
Stock-based compensation arrangements	1.4	—		—			—			—			—
Convertible Debt	3.2	—		(0.01		)	—			—			(0.01		)
Diluted EPS	110.3	$	30.2	$	0.27		$	(5.1	)	$	(0.04	)	$	0.23

The diluted EPS calculation excludes the effect of 0.6 outstanding stock options for the three months endedMarch 31, 2014 and 0.7 outstanding stock options for the three months endedMarch 31, 2013 because their effect is anti-dilutive. The calculation at March 31, 2014 also excludes 0.6 performance-based restricted stock units (0.3 granted in both 2014 and 2013) as the performance criteria have not yet been fully defined, thereby precluding a mutual understanding of the terms of the stock-based awards.

As described more fully in Note 9, the Company issued approximately $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due 2029 (2029 Convertible Debentures). The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into shares of the Company’s common stock at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand in principal amount of debentures. The conversion rate is subject to adjustment for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. As of March 31, 2014, the implied conversion rate for the Convertible Debentures was $11.77 per share, or eighty-four and ninety-four hundredths shares per one thousand in principal amount of debentures. There were 4.9 dilutive shares related to the 2029 Convertible Debentures for the three months endedMarch 31, 2014.

Shareholders’ Equity

As of March 31, 2014, the Company had the authority to repurchase an additional $133.3 of outstanding common shares pursuant to current authorizations.

Dividends

During 2013 and 2014, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:

Announcement Date	Record Date	Dividend Amount	Payment Date
October 23, 2012	December 21, 2012	$0.05	January 4, 2013
February 7, 2013	March 22, 2013	$0.06	April 5, 2013
April 30, 2013	June 21, 2013	$0.06	July 5, 2013
July 30, 2013	September 20, 2013	$0.06	October 4, 2013
November 6, 2013	December 27, 2013	$0.06	January 10, 2014
February 5, 2014	March 21, 2014	$0.06	April 4, 2014

On May 12, 2014, the Company announced that its Board of Directors declared a quarterly cash dividend of $0.07 per common share to be paid on July 3, 2014 to shareholders of record as of June 19, 2014.

The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial covenants and other relevant factors.

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Business Combinations Business Combinations (Tables)

3 Months Ended

Mar. 31, 2014

Business Combinations [Abstract]

Business Combination, Purchase Price Consideration [Table Text Block]

The preliminary purchase price of Stream consisted of the following items:

Cash consideration for Stream stock (1)	$	482.9
Cash consideration for Stream stock options (2)	16.1
Cash consideration for repayment of Stream 11.25% Senior Secured Notes (3)	243.0
Cash consideration for repayment of Stream 10.0% Promissory Notes (4)	19.3
Cash consideration for repayment of Stream Revolving Credit Facility (5)	63.4
Cash consideration for transaction expenses of Stream (6)	7.8
Total cash consideration	832.5
Cash acquired (7)	(28.0		)
Net consideration transferred	$	804.5

(1) The cash consideration for the outstanding shares of Stream's common stock, which includes a preliminary estimate for future working capital settlement. Stream outstanding common shares totaled 0.7 as of March 3, 2014.

(2) The cash consideration paid per share of "in the money" stock option awards.

(3) The cash consideration to repay Stream's 11.25% Senior Secured Notes due 2014, which reflects the aggregate principal and interest amounts of $230.0 and $13.0, respectively, as of March 3, 2014.

(4) The cash consideration to repay Stream's 10.0% Promissory Notes, which reflects the aggregate principal and interest amounts of $16.1 and $3.2, respectively, as of March 3, 2014.

(5) The cash consideration to repay Stream's Revolving Credit Facility, which reflects the aggregate principal and interest amounts of $63.1 and $0.3, respectively, as of March 3, 2014.

(6) Pursuant to the Merger Agreement, Convergys reimbursed the holders of Stream common stock for expenses incurred by Stream in connection with the merger. These expenses primarily related to third-party consulting services.

(7) Represents the Stream cash balance acquired at acquisition.

Business Combination, Recognized Identifiable Assets Acquired, Goodwill, and Liabilities Assumed, Less Noncontrolling Interest [Abstract]

The following table summarizes the preliminary values of the assets acquired and liabilities assumed at the date of acquisition:

Preliminary purchase price allocation	At March 3, 2014
Assets:
Receivables	$	199.0
Other current assets	11.7
Property and equipment	160.1
Goodwill	280.9
Intangible assets	370.4
Other assets	13.7
Liabilities:
Accounts payable	(11.9		)
Accrued expenses	(99.6		)
Other current liabilities	(3.8		)
Debt	(34.6		)
Deferred tax - net	(70.5		)
Other long-term liabilities	(10.9		)
Total purchase price	$	804.5

Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination [Table Text Block]

The following details the total intangible assets identified:

Intangible asset type	Value		Life (years)
Customer relationship	$	352.0	17
Trade name	17.0		4
Favorable lease contract	1.4		1	-	7
Total	$	370.4

Results of Stream Operations [Table Text Block]

The following table provides sales and results of operations from the acquired Stream business included in Convergys' March 31, 2014 results:

Stream results of operations	March 3, 2014 - March 31, 2014
Revenues	$	85.6
Loss before income taxes	$	(6.4	)

Business Acquisition, Pro Forma Information [Table Text Block]

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the respective periods presented. The unaudited pro forma information presented below is for illustrative purposes only, does not include the pro forma adjustments that would be required under Regulation S-X for pro forma financial information and does not reflect future events that may occur after March 31, 2014 or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the three months ended March 31, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

	Three months ended March 31,
Unaudited pro forma information	2014		2013
Revenues	$	777.1	$	746.6
Income from Continuing Operations, net of tax	$	7.9	$	30.9
Earnings from Continuing Operations per share
Basic	$	0.08	$	0.29
Diluted	$	0.07	$	0.28
Weighted average common shares outstanding
Basic	101.1		105.7
Diluted	107.3		110.3

The following unaudited pro forma information assumes the acquisition of Stream occurred at the beginning of the respective periods presented. The unaudited pro forma information presented below is for illustrative purposes only, does not include the pro forma adjustments that would be required under Regulation S-X for pro forma financial information and does not reflect future events that may occur after March 31, 2014 or any operating efficiencies or inefficiencies that may result from the Stream acquisition and related financing. Additionally, this unaudited pro forma information for the three months ended March 31, 2014 includes certain one-time costs associated with the Company's integration of the acquired Stream operations. Therefore, the information is not necessarily indicative of results that would have been achieved had the business been combined during the periods presented or the results that the Company will experience going forward.

	Three months ended March 31,
Unaudited pro forma information	2014		2013
Revenues	$	777.1	$	746.6
Income from Continuing Operations, net of tax	$	7.9	$	30.9
Earnings from Continuing Operations per share
Basic	$	0.08	$	0.29
Diluted	$	0.07	$	0.28
Weighted average common shares outstanding
Basic	101.1		105.7
Diluted	107.3		110.3

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Income Taxes

3 Months Ended

Mar. 31, 2014

Components of Income Tax Expense (Benefit), Continuing Operations [Abstract]

Income Taxes

INCOME TAXES

The liability for unrecognized tax benefits was $59.5 and $52.1 at March 31, 2014 and December 31, 2013, respectively, and is included in other long-term liabilities in the accompanying Consolidated Balance Sheets. As a result of the Stream acquisition, Convergys recorded $6.4 of liabilities for unrecognized tax benefits in Stream's opening balance sheet. As of March 31, 2014, the total amount of unrecognized tax benefits that would affect income tax expense if recognized in the Consolidated Financial Statements is $50.9. This amount includes interest and penalties of $20.7. It is reasonably possible that the total amount of unrecognized tax benefits will decrease between approximately $2 and $10 in the next twelve months; however, actual developments in this area could differ from those currently expected.

The effective tax rate on net income from continuing operations was 14.9% and 15.9% for the three months endedMarch 31, 2014 and 2013, respectively. The change in tax rate for the period ended March 31, 2014 is primarily due to a shift in the geographic mix of worldwide income and certain discrete items, primarily driven by transaction costs incurred during the three months ended March 31, 2014.

During the fourth quarter of 2013, the Company changed the classification for a portion of undistributed earnings of its foreign subsidiaries to reflect management's plans to repatriate undistributed earnings of the Company's foreign subsidiaries to contribute funding to the acquisition of Stream. As a result of this change, the Company recognized $46.4 of additional income tax expense during 2013 to record the applicable deferred tax liability. As a result of the Stream acquisition, the Company recognized the benefit of certain tax attributes associated with Stream's foreign subsidiaries’ earnings and the overall acquisition. These tax attributes could not be taken into account in calculating the Company’s tax on the book to tax basis difference of its foreign subsidiaries until the Stream acquisition closed. As a result of the transaction and taking into consideration the application of these tax attributes for the three months ended March 31, 2014, the tax provision recognized on the repatriation transaction was approximately $41.6, based on the preliminary allocation of the purchase price related to the Stream acquisition. Consequently, the Company recorded a $4.8 tax benefit for the difference between that tax previously accrued on foreign earnings and the current estimate of taxes payable on the repatriation of such earnings. Conversely, the Company booked an additional $3.3 of income tax expense related to 2014 earnings that contributed to the funding to the acquisition of Stream.  Accordingly, the Company has recorded a total tax provision of $44.9 related to the foreign cash repatriated in connection with the Stream acquisition.

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Debt And Capital Lease Obligations

3 Months Ended

Mar. 31, 2014

Long-term Debt and Capital Lease Obligations [Abstract]

Debt And Capital Lease Obligations

DEBT AND CAPITAL LEASE OBLIGATIONS

Debt and capital lease obligations consist of the following:

	March 31, 2014		December 31, 2013
11.25% Senior Secured Notes	$	230.0	$	—
2014 Term Loan, due 2019	350.0		—
2009 Convertible Debentures, due 2029	59.7		59.5
Capital Lease Obligations	34.2		1.6
Accounts Receivable Securitization	10.0		—
Total debt	683.9		61.1
Less current maturities	258.3		0.9
Long-term debt	$	425.6	$	60.2

Senior Secured Notes

In connection with the acquisition of Strteam, Convergys entered into an in-substance defeasance to repay the Stream 11.25% Senior Secured Notes. The notes had a carrying value of $230.0 at March 31, 2014, an amount equal to the outstanding principal, and $13.0 of accrued and unpaid interest. Because the transaction was not a legal defeasance the funds were placed into a trust and exclusively restricted to the repayment related to the notes, which occurred on April 3, 2014.  The funds were classified on the balance sheet within other current assets.

Credit Facility

On February 28, 2014, the Company entered into a Credit Agreement establishing an unsecured credit facility in the aggregate amount of $650.0 (Credit Agreement). In connection with entering into the Credit Agreement, Convergys terminated and repaid all outstanding obligations related to the $300.0 Four-Year Competitive Advance and Revolving Credit Facility Agreement dated March 11, 2011 (the 2011 Credit Facility). The Credit Agreement consists of term loans (the Term Loan) in the aggregate amount of $350.0 and a revolving credit facility (the Revolving Credit Facility) in the amount of $300.0. The conditions for the funding of the Term Loan and the Revolving Credit Facility were satisfied on March 3, 2014. Both mature on March 3, 2019, unless extended pursuant to the terms of the Credit Agreement. Outstanding amounts bear interest at one of the rates described in the Credit Agreement. While amounts borrowed and repaid under the Revolving Credit Facility may be re-borrowed subject to availability, amounts repaid under the Term Loan may not be borrowed again under the Credit Agreement. Total borrowing capacity remaining under the Revolving Credit Facility was $300.0, with $350.0 outstanding principal on the Term Loan as of March 31, 2014. The Credit Agreement contains certain affirmative and negative covenants, as well as terms and conditions that are customary for credit facilities of this type, including financial covenants for leverage and interest coverage ratios. The Company was in compliance with all covenants at March 31, 2014.

Convertible Debentures

In the fourth quarter of 2009, the Company announced an offer to exchange one thousand twenty dollars in principal amount of its 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) for each one thousand dollars in principal amount of its 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009. Convergys issued a total of $125.0 aggregate principal amount of the 2029 Convertible Debentures in exchange for $122.5 of the 4.875% Senior Notes. At the date of issuance, the Company recognized the liability component of the 2029 Convertible Debenture at its fair value of $56.3. The liability component is recognized as the fair value of a similar instrument that does not have a conversion feature at issuance. The equity component, which is the value of the conversion feature at issuance, was recognized as the difference between the proceeds from the issuance of the debentures and the fair value of the liability component, after adjusting for the deferred tax impact of $32.7. The 2029 Convertible Debentures were issued at a coupon rate of 5.75%, which was below that of a similar instrument that does not have a conversion feature. Therefore, the valuation of the debt component, using the income approach, resulted in a debt discount. The debt discount is being amortized over the life of a similar debt instrument without a conversion feature, which the Company determined to equal the contractual maturity of the 2029 Convertible Debentures. Amortization is based upon the effective interest rate method and is included within the interest expense caption in the accompanying Consolidated Statements of Income.

The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into shares of the Company’s common stock at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares of the Company’s common stock per one thousand dollars in principal amount of Debentures. As of March 31, 2014, the implied conversion rate for the Convertible Debentures was $11.77 per share, or eighty-four and ninety-four hundredths per one thousand in principal amount of debentures. Upon conversion, the Company will pay cash up to the aggregate principal amount of the converted 2029 Convertible Debentures and settle the remainder of the conversion value of the Debentures in cash or stock at the Company’s option. The conversion rate will be subject to adjustment for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. The conversion rate will increase for a holder who elects to convert this Debenture in connection with certain share exchanges, mergers or consolidations involving the Company, as described in the Indenture. The 2029 Convertible Debentures, which pay a fixed rate of interest semi-annually, have a contingent interest component that will require the Company to pay interest based on the trading price of the Debentures exceeding a specified threshold at specified times, commencing on September 15, 2019, as outlined in the Indenture. The maximum amount of contingent interest that will accrue is 0.75% per annum of the average trading price of the Debentures during the periods specified in the Indenture. The fair value of this embedded derivative was not significant at March 31, 2014 or December 31, 2013.

Based on quoted market prices at March 31, 2014, the fair value of the $125.0 of the Company’s 2029 Convertible Debentures is $260.3.

Asset Securitization Facility

During January 2014, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit of $150.0 expiring in January 2017. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary of the Company. As of March 31, 2014, Convergys had drawn $10.0 in available funding from qualified receivables as part of the financing related to the acquisition of Stream. Amounts have been classified under this facility as a short-term debt instrument within the Consolidated Balance Sheets. As of December 31, 2013, the facility was undrawn.

At March 31, 2014, future minimum payments of the Company’s debt arrangements are as follows:

Remainder of 2014 and 2015	$	66.4
2016	35.9
2017	36.7
2018	35.6
2019	219.2
Thereafter	125.4
Total	$	519.2

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Financial Instruments (Narrative) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013	Dec. 31, 2012
Derivatives
Derivative instruments maturity period (in months)	36 months
Derivative, Notional Amount	$ 1,108.2		$ 965.5
Deferred tax expense (benefit)	(14.1)		(14.1)
Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax	(22.7)	9.6	(22.5)	11.4
Other Comprehensive Income (Loss), Reclassification Adjustment on Derivatives Included in Net Income, before Tax	19.5
Deferred gain on derivative instruments reclassified from OCI to earnings during next twelve months, net of tax	12.1
Derivative Instruments Not Designated as Hedging Instruments, Loss	(1.8)	0.2
Foreign Currency Derivative Instruments Not Designated as Hedging Instruments at Fair Value, Net	0.1
Aggregate fair value of derivative instruments in liability positions	43.5
Trading Securities	13.5
Interest-bearing deposits, fair value	6.8
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts PHP [Member]
Derivatives
Derivative, Notional Amount	38,354.0
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts INR [Member]
Derivatives
Derivative, Notional Amount	10,424.0
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts CAD [Member]
Derivatives
Derivative, Notional Amount	41.3
Foreign Currency Derivative Purchase Contract [Domain] | Forward Contracts COP [Member]
Derivatives
Derivative, Notional Amount	15,300.0
Cash Flow Hedging [Member] | Forward Contracts PHP [Member]
Derivatives
Derivative, Notional Amount	881.5
Cash Flow Hedging [Member] | Forward Contracts INR [Member]
Derivatives
Derivative, Notional Amount	168.0
Cash Flow Hedging [Member] | Forward Contracts CAD [Member]
Derivatives
Derivative, Notional Amount	39.2
Cash Flow Hedging [Member] | Forward Contracts COP [Member]
Derivatives
Derivative, Notional Amount	8.0
Cash Flow Hedging [Member] | Forward Contracts AUD [Member]
Derivatives
Derivative, Notional Amount	11.5
Foreign Currency Derivative Sale Contract [Member] | Forward Contracts AUD [Member]
Derivatives
Derivative, Notional Amount	$ 11.3

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Restructuring (Notes)

3 Months Ended

Mar. 31, 2014

Restructuring Cost and Reserve [Line Items]

Restructuring and Related Activities Disclosure [Text Block]

RESTRUCTURING

2014 Restructuring

During 2014, the Company recorded a severance charge of $1.7 related to restructuring actions impacting approximately 400 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2015. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $1.4 as of March 31, 2014.

The Company also recorded severance expense of $6.3 during 2014 related to certain executives as a result of the Company's integration of the Stream business. This charge is included within Transaction and integration costs on the Consolidated Statements of Income. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $2.6 as of March 31, 2014.

2013 Restructuring

During 2013, the Company recorded a severance charge of $4.3 related to restructuring actions impacting approximately 800 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2014. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets, was $0.6 as of March 31, 2014. The Company also recorded other restructuring expenses of $1.1 during 2013.

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Stock-Based Compensation Plans

3 Months Ended

Mar. 31, 2014

Share-based Compensation, Allocation and Classification in Financial Statements [Abstract]

Stock-Based Compensation Plans

STOCK-BASED COMPENSATION PLANS

The Company’s operating results for the three months endedMarch 31, 2014 included stock compensation expense of $3.0 compared to $4.5 and for the same period in 2013.

Stock Options

A summary of stock option activity for the three months endedMarch 31, 2014 is presented below:

Shares in Millions Except Per Share Amounts	Shares	Weighted Average Exercise Price		Weighted Average Remaining Contractual Term (in years)	Weighted Average Fair Value at Date of Grant (per share)
Options outstanding at January 1, 2014	0.8	$	13.11	7.2	$	3.74
Options exercisable at January 1, 2014	0.2	$	13.14	5.8	$	4.01
Granted	—
Exercised	—
Forfeited	—
Options outstanding at March 31, 2014	0.8	$	13.11	7.0	$	3.74
Options exercisable at March 31, 2014	0.6	$	13.22	6.7	$	3.84

Stock compensation expense for the 2011 and 2012 stock option grants was $0.1 for the three months endedMarch 31, 2014.

Time-based Restricted Stock Units

During the three months endedMarch 31, 2014 and 2013, the Company granted 0.6 shares and 0.5 shares, respectively, of time-based restricted stock units. The weighted-average fair values of these grants were $20.03 and $16.15 per share, respectively. The 2014 and 2013 time-based grants are scheduled to vest 25% at the completion of year one after the grant date, 25% after year two and 50% after year three. The 2012 time-based grants are scheduled to vest 50% at the end of year two and 50% at the end of year three.

The total compensation cost related to non-vested time-based restricted stock units not yet recognized as of March 31, 2014 was approximately $18.9, which is expected to be recognized over a weighted average of 1.3 years. Changes to non-vested time-based restricted stock and restricted stock units for the three months endedMarch 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	1.4		$	14.62
Granted	0.6		20.03
Vested	(0.6	)	13.98
Forfeited	—		—
Non-vested at March 31, 2014	1.4		$	17.09

Performance-based Restricted Stock Units

During the three months endedMarch 31, 2014 and 2013, the Company granted 0.3 shares and 0.4 shares, respectively, of performance-based restricted stock units. The 2014 and 2013 grants each include 0.3 shares that provide for payout based upon the extent to which the Company achieves certain EPS targets, as determined by the Compensation and Benefits Committee of the Board of Directors, over three-year periods. Payout levels range from 50% to 200% of award shares earned. No payout can be earned if performance is below the minimum threshold level. As the targets for the third year of 2013 grants and second and third years of 2014 grants have not yet been set, the key terms have not been effectively communicated to the recipients, and as such the expense related to these grants cannot be recognized until the key terms are established. These grants have been excluded from the table below. The remaining 0.1 of performance-based shares granted in 2013 vested immediately at a fair value of $16.45 per share, equal to the Company's share price at grant date.

Changes to non-vested performance-based restricted stock and restricted stock units for the three months ended March 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	0.3		$	12.90
Granted	—		—
Vested	(0.3	)	12.90
Forfeited	—		—
Non-vested at March 31, 2014	—		$	—

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Commitments And Contingencies

3 Months Ended

Mar. 31, 2014

Commitments and Contingencies Disclosure [Abstract]

Commitments And Contingencies

COMMITMENTS AND CONTINGENCIES

Commitments

At March 31, 2014, the Company had outstanding letters of credit of $38.8 and other bond obligations of $2.8 related to performance and payment guarantees. The Company believes that any guarantee obligation that may arise will not be material. The Company also has purchase commitments with telecommunications providers of $13.4 for the remainder of 2014.

At March 31, 2014, the Company had an outstanding performance bond obligation of $30.0 related to a performance and payment guarantee for the Company’s former HR Management line of business which was sold in 2010 to NorthgateArinso. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for this bond obligation. As part of the gain on disposition, the Company recognized a liability equal to the present value of probability weighted cash flows of potential outcomes, a Level 3 fair value measurement. Although the buyer is obligated to indemnify the Company for any and all losses, costs, liabilities and expenses incurred related to these performance bonds, as of March 31, 2014, the Company maintains a liability of $0.6 for these obligations. The Company's guarantee for this bond obligation expires in August 2016.

Contingencies

The Company from time to time is involved in various loss contingencies, including tax and legal contingencies that arise in the ordinary course of business. The Company accrues for a loss contingency when it is probable that a liability has been incurred and the amount of such loss can be reasonably estimated. At this time, the Company believes that the results of any such contingencies, either individually or in the aggregate, will not have a materially adverse effect on the Company’s results of operations or financial condition. However, the outcome of any litigation cannot be predicted with certainty. An unfavorable resolution of one or more pending matters could have a materially adverse impact on the Company’s results of operations or financial condition in the future.

In November 2011, one of the Company's call center clients, Hyundai Motor America ("Hyundai"), tendered a contractual indemnity claim to Convergys Customer Management Group Inc., a subsidiary of the Company, relating to a putative class action captioned Brandon Wheelock, individually and on behalf of a class and subclass of similarly situated individuals, v. Hyundai Motor America, Orange County Superior Court, California, Case No. 30-2011-00522293-CU-BT-CJC. The lawsuit alleges that Hyundai violated California's telephone recording laws by recording telephone calls with customer service representatives without providing a disclosure that the calls might be recorded. Plaintiff is seeking, among other things, an order certifying the suit as a California class action, statutory damages, payment of attorneys' fees and pre- and post-judgment interest. Convergys Customer Management Group Inc. is not named as a defendant in the lawsuit. On March 5, 2012, the court sustained a demurrer filed by Hyundai to one of the Plaintiff's causes of action, but overruled the demurrer as the Plaintiff's other cause of action. On March 15, 2012, Plaintiff filed an amended complaint. Hyundai answered the amended complaint on April 16, 2012, by generally denying the allegations and asserting certain affirmative defenses. On February 5, 2013, the court denied a motion filed by Hyundai for summary judgment based on Hyundai's claim that an exemption under the California recording laws was intended to exempt the type of recording done by Hyundai's call centers. Hyundai sought appellate review and, on September 18, 2013, the Supreme Court of the State of California denied Hyundai’s petition to grant review. Discovery had been stayed while the Court’s ruling was under appellate review, but the stay was lifted on October 22, 2013. On February 3, 2014, the Court issued an order staying discovery until March 20, 2014. Hyundai, Convergys Customer Management Group Inc. and Plaintiff attended a mediation session on March 13, 2014. The case did not settle at the mediation but the parties and Convergys Customer Management Group Inc. continue to engage in settlement discussions. On March 25, 2014, the Court issued an order continuing the hearing date on class certification to September 29, 2014 and set a status conference for May 20, 2014.

Convergys Customer Management Group Inc. is not named as a defendant in the lawsuit, and there has been no determination as to whether Convergys Customer Management Group Inc. will be required to indemnify Hyundai. The Company believes Convergys Customer Management Group Inc. has meritorious defenses to Hyundai's demand for indemnification and also believes there are meritorious defenses to Plaintiff's claims in the lawsuit. Pursuant to a Memorandum of Understanding dated April 29, 2014, Hyundai, Plaintiff and Convergys Customer Management Group Inc. agreed in principal to settle the lawsuit. The agreement in principal is subject to execution of a formal settlement agreement and approval by the Court. As a result of the agreement in principal to settle the lawsuit, the Company recognized an accrual that is representative of the best estimate of the loss expected to be incurred with the resolution of Hyundai’s contractual indemnity claim. The ultimate resolution of the indemnity claim is not expected to have a material impact on the Company’s liquidity, results of operations or financial condition.

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Goodwill And Other Intangible Assets (Narrative) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended		12 Months Ended			3 Months Ended		12 Months Ended		3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2014	Dec. 31, 2013	Mar. 03, 2014	Mar. 31, 2014 Software [Member]	Mar. 31, 2014 Trademarks [Member]	Dec. 31, 2013 Customer Relationships And Other Intangibles [Member]	Mar. 31, 2014 Customer Relationships And Other Intangibles [Member]	Mar. 31, 2014 Other Intangible Assets [Member]	Mar. 31, 2014 Minimum [Member] Customer Relationships And Other Intangibles [Member]	Mar. 31, 2014 Maximum [Member] Trademarks [Member]	Mar. 31, 2014 Maximum [Member] Customer Relationships And Other Intangibles [Member]	Sep. 30, 2012 Office Building [Member]
Impairment of Long Lived Assets Held-for-Sale														$ 42.6
Proceeds from Sale of Property, Plant, and Equipment				47.6
Business Acquisition, Transaction Costs	14.7
Payments to Acquire Businesses, Net of Cash Acquired	804.5	0		15.0
Repayments of Assumed Debt				5.3
Goodwill, Acquired During Period				12.2
Business Acquisition, Customer Relationship Intangible Assets Acquired				7.0
Acquired Finite-Lived Intangible Asset, Useful Life								8 years
Goodwill, net	870.1			589.4	280.9
Intangible assets, net	396.6			30.7		9.3	16.6		370.7
Intangible assets, useful life						8 years	4 years				1 year	4 years	17 years
Weighted average depreciation period						2 years 4 months 24 days
Weighted average amortization period										15 years 9 months 18 days
Amortization	3.4	1.2	24.8
Long Lived Assets Held for Sale Impairment Charge, net of tax														27.0
Asset Impairment Charges				$ 1.5

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Goodwill And Other Intangible Assets (Schedule Of Estimated Amortization Expense) (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]
2014	$ 29
2015	28
2016	28
2017	24
2018	24
Thereafter	$ 234

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Income Taxes (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended		12 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013	Mar. 03, 2014
Liability for unrecognized tax benefits	$ 59.5		$ 52.1
Unrecognized Tax Benefits				6.4
Unrecognized tax benefits that would affect income tax expense	50.9
Interest and penalties share in unrecognized tax benefits	20.7
Significant Change in Unrecognized Tax Benefits is Reasonably Possible, Estimated Range of Change, Lower Bound	2
Significant Change in Unrecognized Tax Benefits is Reasonably Possible, Estimated Range of Change, Upper Bound	10
Effective tax rate on net income from continuing operations	14.90%	15.90%
Income tax expense	2.4	5.7
Income (loss) from continuing opations before income taxes	16.1	35.9
Foreign Earnings Repatriated			46.4
2013 Repatriation [Member]
Foreign Earnings Repatriated	41.6
Effective Income Tax Rate Reconciliation, Repatriation of Foreign Earnings, Amount	4.8
2014 Repatriation [Member]
Foreign Earnings Repatriated	44.9
Effective Income Tax Rate Reconciliation, Repatriation of Foreign Earnings, Amount	$ 3.3

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Payables And Other Current Liabilities (Tables)

3 Months Ended

Mar. 31, 2014

Accounts Payable and Accrued Liabilities, Current [Abstract]

Schedule Of Payables And Other Current Liabilities

	At March 31, 2014		At December 31, 2013
Accounts payable	$	47.0	$	30.9
Deferred tax liability	38.3		37.4
Accrued income and other taxes	32.3		22.3
Accrued payroll-related expenses	155.5		85.9
Derivative liabilities	24.4		21.2
Accrued expenses, other	96.5		68.9
Deferred revenue and government grants	26.2		22.8
Restructuring and exit costs	4.6		2.3
	$	424.8	$	291.7

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Stock-Based Compensation Plans (Time-Based Restricted Stock Units) (Details) (Time-Based Restricted Stock [Member], USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Time-Based Restricted Stock [Member]
Non-vested, beginning balance, shares	1.4
Non-vested, beginning balance, weighted average fair value at date of grant	$ 14.62
Granted, shares	0.6	0.5
Granted, weighted average fair value at date of grant	$ 20.03	$ 16.15
Vested, shares	(0.6)
Vested, weighted average fair value at date of grant	$ 13.98
Forfeited, shares	0
Forfeited, weighted average fair value at date of grant	$ 0.00
Non-vested, ending balance, shares	1.4
Non-vested, ending balance, weighted average fair value at date of grant	$ 17.09

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Accumulated Other Comprehensive Income/(Loss) (Notes)

3 Months Ended

Mar. 31, 2014

Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]

Accumulated Other Comprehensive Income (Loss) [Text Block]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):

Changes in Accumulated Other Comprehensive Income (Loss) by Component
		Foreign Currency			Derivative Financial Instruments			Pension Liability			Total
Balance at December 31, 2012		$	36.4		$	11.4		$	(58.3	)	$	(10.5	)
	Other comprehensive (loss) income before reclassifications, net of tax	(1.8		)	0.8			—			(1.0		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			(2.6		)	—			(2.6		)
Net current-period other comprehensive loss		(1.8		)	(1.8		)	—			(3.6		)
Balance at March 31, 2013		$	34.6		$	9.6		$	(58.3	)	$	(14.1	)
Balance at December 31, 2013		$	35.1		$	(22.5	)	$	(32.1	)	$	(19.5	)
	Other comprehensive income (loss) before reclassifications, net of tax	0.5			(3.8		)	—			(3.3		)
	Amounts reclassified from accumulated other comprehensive loss, net of tax	—			3.6			1.1			4.7
Net current-period other comprehensive income (loss)		0.5			(0.2		)	1.1			1.4
Balance at March 31, 2014		$	35.6		$	(22.7	)	$	(31.0	)	$	(18.1	)

The following table summarizes the reclassifications out of accumulated other comprehensive income (loss):

Reclassifications out of Accumulated Other Comprehensive Income (Loss)
Details about Accumulated Other Comprehensive Income (Loss) Components	Amount Reclassified from Accumulated Other Comprehensive Income (Loss)						Affected Line Item in the Consolidated Statements of Income
	Three Months Ended March 31,
	2014			2013
(Loss) gain on derivative instruments	$	(5.8	)	$	4.2		Cost of providing services and products sold and Selling, general and administrative
Tax benefit (expense)	2.2			(1.6		)	Income tax expense
(Loss) gain on derivative instruments, net of tax	(3.6		)	2.6			Net of tax
Adjustment of pension and other post employment obligations	(1.8		)	—			Selling, general and administrative
Tax benefit	0.7			—			Income tax expense
Adjustment of pension and other post employment obligations, net of tax	(1.1		)	—			Net of tax
Total reclassifications for the period	$	(4.7	)	$	2.6

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Employee Benefit Plans (Tables)

3 Months Ended

Mar. 31, 2014

Pension Plan, Defined Benefit [Member]

Schedule Of Components Of Pension Cost

Components of pension cost for these plans are as follows:

	Three Months Ended March 31,
	2014			2013
Interest cost on projected benefit obligation	$	2.7		$	2.8
Service cost	1.4			1.8
Expected return on plan assets	(2.3		)	(2.6		)
Amortization and deferrals, net	2.1			3.5
Pension cost	$	3.9		$	5.5

Unfunded Executive Pension Plans [Member]

Schedule Of Components Of Pension Cost

Components of pension cost for the unfunded executive pension plans are as follows:

	Three Months Ended March 31,
	2014		2013
Interest cost on projected benefit obligation	$	0.1	$	0.1
Amortization and deferrals, net	—		0.1
Pension cost	$	0.1	$	0.2

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Stock-Based Compensation Plans (Narrative) (Details) (USD $) In Millions, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Stock compensation expense	$ 3.0	$ 4.5
Stock Options [Member]
Stock compensation expense	0.1
Performance Shares [Member]
Granted, shares	0.3	0.4
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value	$ 0.00
Performance Shares [Member] | Maximum [Member]
Payout range	200.00%
Performance Shares [Member] | Minimum [Member]
Payout range	50.00%
Time-Based Restricted Stock [Member]
Granted, shares	0.6	0.5
Total unrecognized compensation cost related to non-vested restricted stock and restricted stock units	$ 18.9
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value	$ 20.03	$ 16.15
Weighted average recognition period (in years)	1.3
2013 Performance grants [Domain] | Performance Shares [Member]
Granted, shares		0.1
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Grants in Period, Weighted Average Grant Date Fair Value		$ 16.45
Performance-based grants that provide for payout contingent upon certain EPS targets [Member] | 2013 Performance grants [Domain]
Granted, shares		0.3
Performance-based grants that provide for payout contingent upon certain EPS targets [Member] | 2014 Performance grants [Domain]
Granted, shares	0.3

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Divestitures (Narrative) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Discontinued Operation, Gain (Loss) from Disposal of Discontinued Operation, before Income Tax	$ 0.7	$ (8.0)
Transition Services Revenue	4.0	4.9
Federal, state and foreign income tax obligation	0.2	(2.9)
Maximum period of agreement for earning transition services revenues for services provided to the buyer (in months)	24
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	$ 0.5	$ (5.1)

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Balance Sheet Parenthetical (Parentheticals) (USD $) In Millions, except Per Share data, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Allowance for doubtful accounts	$ 7.6	$ 5.3
Preferred stock, par value	$ 0	$ 0
Preferred stock, shares authorized	5.0	5.0
Preferred stock, shares outstanding	0	0
Common Stock, Par or Stated Value Per Share	$ 0.0	$ 0
Common stock, shares authorized	500.0	500.0
Common stock, shares issued	189.6	188.9
Common stock, shares outstanding	101.5	100.8
Treasury stock - shares	88.1	88.2

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Divestitures

3 Months Ended

Mar. 31, 2014

Discontinued Operations and Disposal Groups [Abstract]

Divestitures

DIVESTITURES AND DISCONTINUED OPERATIONS

On May 16, 2012, the Company completed the sale of its Information Management line of business to NEC Corporation. During the three months endedMarch 31, 2014 and 2013, respectively, the Company recorded an additional gain of $0.5, net of tax, and a loss of $5.1, net of tax, as certain contingencies and tax positions related to Information Management were settled or adjusted.

The results of the Information Management business have been classified as discontinued operations for all periods presented. Certain costs previously allocated to the Information Management segment that do not qualify for discontinued operations accounting treatment are now reported as costs from continuing operations. The Company has taken action to reduce these costs and the transition services revenue from services provided to the buyer subsequent to completion of the sale substantially offset the remainder of these costs. During the three months endedMarch 31, 2014, the Company earned $4.0 in revenue under these transition services agreements, compared to $4.9 for the same period in 2013. While the transition services agreements vary in duration up to 24 months from the date of sale depending upon the type of service provided, the Company expects to substantially eliminate the underlying costs as the transition services are completed.

The results of the Information Management business included in discontinued operations for the three months endedMarch 31, 2014 and 2013 are summarized as follows:

	Three Months Ended March 31,
	2014		2013
Revenue	$	—	$	—
Gain (loss) on disposition	0.7		(8.0		)
Income (loss) before income taxes	0.7		(8.0		)
Income tax expense (benefit):
Expense (benefit) related to gain on disposition	0.2		(2.9		)
Income (loss) from discontinued operations, net of tax	$	0.5	$	(5.1	)

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Commitments And Contingencies (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014
Letters of credit outstanding amount	$ 38.8
Guarantee	2.8
Purchase Commitments	13.4
HRM Performance Bond Obligations [Member]
Guarantee	30.0
Liability of obligations	$ 0.6

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Payables And Other Current Liabilities (Schedule Of Payables And Other Current Liabilities) (Details) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Accounts Payable and Accrued Liabilities, Current [Abstract]
Accounts payable	$ 47.0	$ 30.9
Deferred Tax Liabilities, Net, Current	38.3	37.4
Accrued income and other taxes	32.3	22.3
Accrued payroll-related expenses	155.5	85.9
Derivative liabilities	24.4	21.2
Accrued expenses, other	96.5	68.9
Deferred revenue and government grants	26.2	22.8
Restructuring and exit costs	4.6	2.3
Payables and other current liabilities	$ 424.8	$ 291.7

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Stock-Based Compensation Plans (Tables)

3 Months Ended

Mar. 31, 2014

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of Share-based Compensation, Stock Options, Activity [Table Text Block]

A summary of stock option activity for the three months endedMarch 31, 2014 is presented below:

Shares in Millions Except Per Share Amounts	Shares	Weighted Average Exercise Price		Weighted Average Remaining Contractual Term (in years)	Weighted Average Fair Value at Date of Grant (per share)
Options outstanding at January 1, 2014	0.8	$	13.11	7.2	$	3.74
Options exercisable at January 1, 2014	0.2	$	13.14	5.8	$	4.01
Granted	—
Exercised	—
Forfeited	—
Options outstanding at March 31, 2014	0.8	$	13.11	7.0	$	3.74
Options exercisable at March 31, 2014	0.6	$	13.22	6.7	$	3.84

Time-Based Restricted Stock [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested time-based restricted stock and restricted stock units for the three months endedMarch 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	1.4		$	14.62
Granted	0.6		20.03
Vested	(0.6	)	13.98
Forfeited	—		—
Non-vested at March 31, 2014	1.4		$	17.09

Performance Shares [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Schedule of Nonvested Restricted Stock Units Activity [Table Text Block]

Changes to non-vested performance-based restricted stock and restricted stock units for the three months ended March 31, 2014 were as follows:

Shares in Millions Except Per Share Amounts	Number of Shares		Weighted Average Fair Value at Date of Grant
Non-vested at December 31, 2013	0.3		$	12.90
Granted	—		—
Vested	(0.3	)	12.90
Forfeited	—		—
Non-vested at March 31, 2014	—		$	—

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Business Combinations Business Combinations (Intangible Assets Identified) (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended				3 Months Ended			3 Months Ended
	Mar. 31, 2014	Mar. 31, 2014 Customer Relationships [Member]	Mar. 03, 2014 Customer Relationships [Member]	Mar. 03, 2014 Trade Names [Member]	Mar. 31, 2014 Trademarks [Member]	Mar. 03, 2014 Off-Market Favorable Lease [Member]	Mar. 31, 2014 Stream Acquisition [Member]	Mar. 31, 2014 Minimum [Member] Customer Relationships [Member]	Mar. 31, 2014 Minimum [Member] Contract-Based Intangible Assets [Member]	Mar. 31, 2014 Maximum [Member] Customer Relationships [Member]	Mar. 31, 2014 Maximum [Member] Trademarks [Member]	Mar. 31, 2014 Maximum [Member] Contract-Based Intangible Assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Fair Value Inputs, Discount Rate	11.00%
Finite-Lived Intangible Assets, Gross	$ 547.9	$ 479.6			$ 27.0		$ 370.4
Finite-Lived Customer Relationships, Gross			352.0
Finite-Lived Trade Names, Gross				17.0
Finite-Lived Intangible Asset, Off-market Lease, Favorable, Gross						$ 1.4
Finite-Lived Intangible Asset, Useful Life					4 years			1 year	1 year	17 years	4 years	7 years

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Goodwill And Other Intangible Assets

3 Months Ended

Mar. 31, 2014

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill And Other Intangible Assets

GOODWILL AND OTHER INTANGIBLE AND LONG-LIVED ASSETS

Goodwill and Intangible Assets

Goodwill was $870.1 at March 31, 2014 compared to $589.4 at December 31, 2013. This increase was due to the Stream acquisition discussed in Note 3, as well as foreign currency translation. The Company tests goodwill for impairment annually as of October 1 and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable. Goodwill impairment testing is performed at the reporting unit level. The Company's reporting units are Customer Management - Agent Services and Customer Management - Customer Interaction Technology (CIT).

The impairment test for goodwill involves a two-step process. The first step compares the fair value of a reporting unit with its carrying amount, including the goodwill allocated to each reporting unit. If the carrying amount is in excess of the fair value, the second step requires the comparison of the implied fair value of the reporting unit goodwill with the carrying amount of the reporting unit goodwill. Any excess of the carrying value of the reporting unit goodwill over the implied fair value of the reporting unit goodwill will be recorded as an impairment loss. Fair value of the reporting units is determined using a combination of the market approach and the income approach. Under the market approach, fair value is based on actual stock price or transaction prices of comparable companies. Under the income approach, value is dependent on the present value of net cash flows to be derived from the ownership.

Intangible assets increased to $396.6 at March 31, 2014 from $30.7 at December 31, 2013, primarily due to the Stream acquisition, offset by amortization. As of March 31, 2014, the Company’s total identifiable intangible assets consisted of the following:

	Gross Carrying Value		Accumulated Amortization			Net
Software (classified with Property, Plant & Equipment)	$	41.3	$	(32.0	)	$	9.3
Trademarks	27.0		(10.4		)	16.6
Customer relationships and other intangibles	479.6		(108.9		)	370.7
Total	$	547.9	$	(151.3	)	$	396.6

The intangible assets are being amortized using the following amortizable lives: 4 years for trademarks, 8 years for software and 1 to 17 years for customer relationships and other intangibles. The remaining weighted average depreciation period for software is 2.40. The remaining weighted average amortization period for trademarks, customer relationships and other intangibles is 15.80. Amortization of software is included within depreciation expense as the underlying assets are classified within property, plant and equipment.

Trademarks, customer relationships, and other intangibles amortization expense was $3.4 and $1.2 for the three months endedMarch 31, 2014 and 2013, respectively, and is estimated to be approximately $24.8 for the year ended December 31, 2014. The related estimated expense for the five subsequent years ended December 31 is as follows:

2015	$	29
2016	28
2017	28
2018	24
2019	24
Thereafter	234

Long-Lived Assets

The Company evaluates its property and equipment when events or circumstances indicate a possible inability to recover their carrying amounts. During 2012, the Company committed to a plan to sell its Corporate office facilities in Cincinnati, Ohio. The facility met the "Held-for-Sale" criteria set forth in U.S. GAAP; the book value was adjusted to its fair value less costs to sell, resulting in an impairment charge of $42.6 ($27.0 after tax) recorded during the second quarter of 2012. During 2013, the Company committed to sell an additional facility in Dallas, Texas which also resulted in "Held-for-Sale" classification. During 2013, the Company recognized net impairment losses of $1.5 to adjust both facilities to fair value less costs to sell at the date of sale to a third-party buyer. The Company measured assets held-for-sale at the lower of net book value or fair value less cost to sell. Fair value and cost to sell estimates were based on corroborative market data, which is a Level 2 input of the fair value hierarchy under U.S. GAAP. The Company completed the sale of these facilities in July 2013 resulting in cash collections of $47.6.