Business Segment Information (Tables)

6 Months Ended

Jun. 30, 2012

Segment Reporting Information, Revenue for Reportable Segment [Abstract]

Schedule Of Business Segment Information

	Three Months Ended June 30,						Six Months Ended June 30,
	2012			2011			2012			2011
Revenues:
Customer Management	$	488.2		$	469.6		$	985.7		$	928.1
Corporate and Other	2.9			5.0			2.9			11.3
	$	491.1		$	474.6		$	988.6		$	939.4
Depreciation:
Customer Management	$	17.1		$	14.7		$	34.0		$	29.6
Corporate and Other(3)	3.4			4.0			6.8			8.0
	$	20.5		$	18.7		$	40.8		$	37.6
Amortization:
Customer Management	$	1.8		$	1.8		$	3.7		$	3.7
	$	1.8		$	1.8		$	3.7		$	3.7
Restructuring
Customer Management	$	1.2		$	—		$	1.2		$	—
Corporate and Other	6.4			—			6.4			—
	$	7.6		$	—		$	7.6		$	—
Asset Impairment:
Customer Management	$	46.0		$	—		$	46.0		$	—
Corporate and Other	42.6			—			42.6			—
	$	88.6		$	—		$	88.6		$	—
Operating Income (Loss):
Customer Management	$	(6.6	)	$	37.3		$	32.5		$	69.5
Corporate and Other(1)	(53.9		)	(10.9		)	(64.0		)	(18.4		)
	$	(60.5	)	$	26.4		$	(31.5	)	$	51.1
Capital Expenditures:(2)
Customer Management	$	15.1		$	13.2		$	27.7		$	24.6
Corporate and Other(3)	8.7			3.2			13.1			5.7
	$	23.8		$	16.4		$	40.8		$	30.3