Business Segment Information

6 Months Ended

Jun. 30, 2012

Segment Reporting Information, Revenue for Reportable Segment [Abstract]

Business Segment Information

BUSINESS SEGMENT INFORMATION

As discussed in Note 1, prior to the first quarter of 2012, the Company had two reportable segments: (i) Customer Management, which provides agent-assisted services, self-service, and intelligent technology care solutions; and (ii) Information Management, which provides business support system (BSS) solutions. In connection with the sale of the Information Management line of business, the Company reorganized its reportable segments into one segment, Customer Management. This is consistent with the Company's management of the business and reflects its internal financial reporting structure and operating focus.

The Company does not allocate activities below the operating income level to its reported segment. The Company’s business segment information is as follows:

	Three Months Ended June 30,						Six Months Ended June 30,
	2012			2011			2012			2011
Revenues:
Customer Management	$	488.2		$	469.6		$	985.7		$	928.1
Corporate and Other	2.9			5.0			2.9			11.3
	$	491.1		$	474.6		$	988.6		$	939.4
Depreciation:
Customer Management	$	17.1		$	14.7		$	34.0		$	29.6
Corporate and Other(3)	3.4			4.0			6.8			8.0
	$	20.5		$	18.7		$	40.8		$	37.6
Amortization:
Customer Management	$	1.8		$	1.8		$	3.7		$	3.7
	$	1.8		$	1.8		$	3.7		$	3.7
Restructuring
Customer Management	$	1.2		$	—		$	1.2		$	—
Corporate and Other	6.4			—			6.4			—
	$	7.6		$	—		$	7.6		$	—
Asset Impairment:
Customer Management	$	46.0		$	—		$	46.0		$	—
Corporate and Other	42.6			—			42.6			—
	$	88.6		$	—		$	88.6		$	—
Operating Income (Loss):
Customer Management	$	(6.6	)	$	37.3		$	32.5		$	69.5
Corporate and Other(1)	(53.9		)	(10.9		)	(64.0		)	(18.4		)
	$	(60.5	)	$	26.4		$	(31.5	)	$	51.1
Capital Expenditures:(2)
Customer Management	$	15.1		$	13.2		$	27.7		$	24.6
Corporate and Other(3)	8.7			3.2			13.1			5.7
	$	23.8		$	16.4		$	40.8		$	30.3

(1) Includes costs previously allocated to the Information Management line of business that did not meet the criteria for presentation within discontinued operations of $2.8 and $8.8 for the three and six months endedJune 30, 2012, respectively, compared to $5.9 and $11.5 for the same periods in the prior year and a $1.5 benefit associated with the Supplemental Executive Retirement Plan (SERP) curtailment for the six months ended June 30, 2011.

(2) Excludes proceeds from the disposal of property and equipment.

⁽³⁾  Includes shared services-related capital expenditures and depreciation