Operating Segments (Tables)

9 Months Ended

Sep. 30, 2012

Revenues, Expenses and Operating Income by Reporting Segment

The following table presents the revenues, expenses and operating income by reporting segment for the three and nine months ended September 30, 2012 and 2011 (in thousands):

	Three Months Ended September 30,
	2012								2011
	Americas		EMEA		APAC		Consolidated		Americas			EMEA		APAC		Consolidated
Revenue:
License	$	14,649	$	796	$	719	$	16,164	$	11,450		$	1,833	$	282	$	13,565
Services		57,677		9,479		4,730		71,886		51,226			7,945		4,423		63,594
Hardware and other		7,331		314		146		7,791		7,987			263		193		8,443
Total revenue		79,657		10,589		5,595		95,841		70,663			10,041		4,898		85,602
Costs and Expenses:
Cost of revenue		32,959		5,298		2,871		41,128		27,988			5,461		2,496		35,945
Operating expenses		27,716		2,517		1,424		31,657		26,451			3,159		1,474		31,084
Depreciation and amortization		1,264		67		48		1,379		1,560			87		51		1,698
Recovery of previously impaired investment		—		—		—		—		(2,519	)		—		—		(2,519	)
Total costs and expenses		61,939		7,882		4,343		74,164		53,480			8,707		4,021		66,208
Operating income	$	17,718	$	2,707	$	1,252	$	21,677	$	17,183		$	1,334	$	877	$	19,394
	Nine Months Ended September 30,
	2012								2011
	Americas		EMEA		APAC		Consolidated		Americas			EMEA		APAC		Consolidated
Revenue:
Software license	$	37,999	$	8,112	$	985	$	47,096	$	30,829		$	5,192	$	1,653	$	37,674
Services		171,142		26,285		14,151		211,578		149,254			23,477		10,715		183,446
Hardware and other		20,805		933		477		22,215		23,399			783		412		24,594
Total revenue		229,946		35,330		15,613		280,889		203,482			29,452		12,780		245,714
Costs and Expenses:
Cost of revenue		92,674		17,377		8,362		118,413		81,070			15,655		7,460		104,185
Operating expenses		83,939		9,533		3,904		97,376		79,404			9,321		4,241		92,966
Depreciation and amortization		3,800		189		152		4,141		5,508			270		144		5,922
Recovery of previously impaired investment		—		—		—		—		(2,519	)		—		—		(2,519	)
Total costs and expenses		180,413		27,099		12,418		219,930		163,463			25,246		11,845		200,554
Operating income	$	49,533	$	8,231	$	3,195	$	60,959	$	40,019		$	4,206	$	935	$	45,160

Services Revenues from Professional Services and Customer Support and Software Enhancements

The Company’s services revenues, which consist of fees generated from professional services and customer support and software enhancements related to its software products, for the three and nine months ended September 30, 2012 and 2011 are as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2012		2011		2012		2011
Professional services	$	47,082	$	41,403	$	139,200	$	118,737
Customer support and software enhancements		24,804		22,191		72,378		64,709
Total services revenue	$	71,886	$	63,594	$	211,578	$	183,446

License Revenue of Warehouse and Non-Warehouse Product Groups

License revenues related to the Company’s warehouse and non-warehouse product groups for the three and nine months ended September 30, 2012 and 2011 are as follows (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2012		2011		2012		2011
Warehouse	$	11,680	$	7,002	$	30,103	$	22,462
Non-Warehouse		4,484		6,563		16,993		15,212
Total software license revenue	$	16,164	$	13,565	$	47,096	$	37,674