Segment Reporting (Tables)

12 Months Ended

Dec. 31, 2023

Segment Reporting [Abstract]

Schedule of Financial Information by Reportable Segment

In accordance with the segment reporting topic of the FASB Codification, we present below financial information by reportable segment for 2023, 2022 and 2021 (in thousands):

	Year Ended December 31,
	2023								2022
	Americas		EMEA		APAC		Consolidated		Americas		EMEA		APAC		Consolidated
Revenue:
Cloud subscriptions	$	205,611	$	42,243	$	6,758	$	254,612	$	148,943	$	22,988	$	4,527	$	176,458
Software license		12,040		2,925		3,241		18,206		16,364		6,380		2,104		24,848
Maintenance		114,963		19,721		9,252		143,936		113,258		19,784		9,156		142,198
Services		362,979		101,254		23,636		487,869		295,998		79,628		18,470		394,096
Hardware		23,602		495		5		24,102		29,321		158		5		29,484
Total revenue		719,195		166,638		42,892		928,725		603,884		128,938		34,262		767,084
Costs and Expenses:
Cost of revenue		321,701		89,523		19,390		430,614		271,222		71,108		15,907		358,237
Operating expenses		257,172		19,889		5,417		282,478		227,409		17,187		4,888		249,484
Depreciation and amortization		5,164		503		85		5,752		5,964		613		86		6,663
Total costs and expenses		584,037		109,915		24,892		718,844		504,595		88,908		20,881		614,384
Operating income	$	135,158	$	56,723	$	18,000	$	209,881	$	99,289	$	40,030	$	13,381	$	152,700

	Year Ended December 31, 2021
	Americas		EMEA		APAC		Consolidated
Revenue:
Cloud subscriptions	$	103,863	$	15,380	$	2,952	$	122,195
Software license		29,300		5,729		2,041		37,070
Maintenance		113,169		23,091		9,581		145,841
Services		256,392		66,131		12,276		334,799
Hardware		23,491		243		4		23,738
Total revenue		526,215		110,574		26,854		663,643
Costs and Expenses:
Cost of revenue		225,799		58,593		13,435		297,827
Operating expenses		202,217		16,496		4,856		223,569
Depreciation and amortization		7,020		738		156		7,914
Total costs and expenses		435,036		75,827		18,447		529,310
Operating income	$	91,179	$	34,747	$	8,407	$	134,333

Goodwill, Long-Lived Assets and Total Assets by Reportable Segment

In the following table, we present goodwill, long-lived assets, and total assets by reportable segment as of December 31, 2023 and 2022 (in thousands):

	As of December 31, 2023								As of December 31, 2022
	Americas		EMEA		APAC		Consolidated		Americas		EMEA		APAC		Consolidated
Goodwill, net	$	54,766	$	5,506	$	1,963	$	62,235	$	54,766	$	5,501	$	1,963	$	62,230
Long lived assets		53,061		10,129		2,696		65,886		47,591		6,640		1,136		55,367
Total assets		566,826		85,709		20,819		673,353		488,064		65,491		16,623		570,178