EX-99.1 3 dex991.htm EXHIBIT 99.1 EXHIBIT 99.1

Exhibit 99.1


The following presentations contain "forward-looking statements" within the meaning of
federal securities laws, including estimates of REVPAR, profit margins, earnings and the
number of lodging properties to be added in future years; expected investment spending;
anticipated results from synthetic fuel operations; and similar statements concerning future
events and expectations that are not historical facts.  We caution you that these statements
are not guarantees of future performance and are subject to numerous risks and
uncertainties, including whether early indications of an economic recovery will continue;
supply and demand changes for hotel rooms, vacation ownership intervals, and corporate
housing; competitive conditions in the lodging industry; relationships with clients and
property owners; the availability of capital to finance growth and owner refurbishment of
existing hotels; the impact of recent privacy initiatives on our marketing of timeshares and
other products; and the risk that the Internal Revenue Service may not issue a satisfactory
private letter ruling in connection with the sale of the interest in our synthetic fuel business
or reject any of the tax credits produced; any of which could cause actual results to differ
materially from those expressed in or implied by the following.  You can find more detailed
information about these and other risks and uncertainties in our periodic filings with the
SEC.  These statements are made as of November 11, 2003, and we undertake no obligation
to publicly update or revise any forward-looking statement, whether as a result of new
information, future events or otherwise.

These presentations also include certain non-GAAP financial measures as defined by SEC
rules. As required by SEC rules, we have provided a reconciliation of those measures to the
most directly comparable GAAP measures at the end of the presentations and which is also
available on our investor relations website at www.marriott.com/investor and clicking on
"Reconciliations Required by Sarbanes Oxley."


Arne M. Sorenson

Executive Vice President
Chief Financial Officer
and President - Continental
European Lodging

Marriott International, Inc.


J.W. Marriott, Jr.

Chairman of the Board
and Chief Executive Officer
Marriott International, Inc.


Michael E. Jannini

Executive Vice President
Lodging Brand Management
Marriott International, Inc.


Marriott Lodging

2600+ Properties

First Choice Brand Preference

Distribution Channel Mastery

69 Countries

Broadest Portfolio

Largest Frequency Program

#1 Web Site

Deep Hospitality Culture

Premium Market Share

Largest Hotel Management Company

18 Lodging Brands

6


1995

2000

2005

2010

Operational

Excellence

Loyalty

Experience

Marriott Leadership

7


Operational Excellence

Brand Standards

Balanced Scorecard

Quality Assurance

At Your Service

Sleep Well Bed

High Speed Internet Access

8


Associates

Investors

Guests

Loyalty

9


Experience

TIME

Agriculture

Manufacturing

Service

Experience

10


FULL Service

High Room Rates

High Profit Margins

High REVPAR Premiums

System Obligations

High Value Travelers

More Complex

Well Differentiated

Defensible

Competence Requirements

Asset Appreciation

11


12


Simon F. Cooper

President and
Chief Operating Officer

The Ritz-Carlton
Hotel Company, L.L.C.


The Ritz-Carlton Hotel Company

Security Analyst
Meeting
November, 2003

14


Best in Class Service

J.D. Power Satisfaction Scores

Ritz-Carlton

Four Seasons

Luxury Average

Fairmont

Inter-Continental

880

839

835

823

778

Source:  2003 J.D. Power

15


Effects of Stay Elements on Ritz-Carlton Loyalty
Logistic Regression for Resort Hotels

Ritz –
Carlton
Loyalty

Provided Sense of Well-Being

Cleanliness of Hotel

18.5

12.4

17.9

Very Satisfied

Odds Ratio

Staff Genuinely Cares For You

10.6

Ability of Staff to Anticipate Needs

Feeling Wanted As Guest

7.8

Feel As If Guest In RC Home

7.3

16


Customer Engagement Levels

Rate Paid
= $246

Rate Paid
= $234

Rate Paid
= $227

Actively
Disengaged

11%

Not Engaged

15%

Engaged

29%

Fully
Engaged

45%

17


Employee Satisfaction

(1) “Satisfaction with Ritz-Carlton Hotel Company” from the Global Employee Satisfaction Survey.

Employee
Satisfaction
(1)

Recognition

“Best Employer in Asia” (by the Asian Wall Street
Journal):

#1 The Portman Ritz-Carlton, Shanghai (#1 in China – second
consecutive win)

#3 The Ritz-Carlton Millenia Singapore (#2 in Singapore)

#8 The Ritz-Carlton Hong Kong (#1 in Hong Kong)

18


Worldwide Distribution

77% Growth

Hotels

Clubs

Residences

2000

2001

2002

2003E

41

52

60

69

19


Average Rates

Ritz-Carlton Domestic Hotels

12003 estimate as of 10/8/03

$250

$237

$233

$255

$231

$296

Comparable

Non-Comp

1

20


Average Cost per Key

Existing Hotels

New Development

Investment
per Room

$276K

Number
of Rooms

408

Investment
per Room

$391K

Number
of Rooms

302

21


Comparison to Four Seasons

U.S. Comparable House Profit Margin

= Ritz-Carlton

= Four Seasons

22


23


24


Sid S. Yu

Senior Vice President
Brand Management

Marriott International, Inc.


Marriott

Hotels & Resorts

Renaissance

Hotels & Resorts

New Heights

26


Marriott…Culture of Change

“Companies that don’t risk anything will
      inevitably find themselves falling behind.  

You can lead change or it can lead you.  

The key is to manage risk productively.”

            
J.W. Marriott, Jr.

27


Takeaways

Business Clarity      

… attract more consumers

... complementary values

Winning Brands

… shining star & getting
brighter

… emerging star


Business Clarity - Consumer Needs

ACHIEVEMENT CONSUMER

peace of mind / trust

familiarity

comfort / dependability

ENJOYMENT/ STYLE CONSUMER

unique hotels

design / style

status

45% spending

55% spending

“ENJOYMENT” BRANDS

25% revenue

Renaissance

Westin

Hyatt

“ACHIEVEMENT” BRANDS

75% revenue

Marriott

Hilton


Business Clarity - Complementary Value

Achievement Oriented

Enjoyment Oriented

MARRIOTT
Hotels & Resorts

RENAISSANCE
Hotels & Resorts

NEW CONSUMERS … NOT CANNIBALIZATION

CROSS SELL UPSIDE

BUSINESS SYNERGIES

CONSUMER DIFFERENTIATION

> 50% did not use Marriott

> 70 % did not use RHR


Winning Brands

31


Marriott Hotels & Resorts

DEPARTURE POINT

…50 Years of Leadership

…Knowledge Leader

#1 Preference – Consumers

#1 Preference - Meeting
Planners

#1 Preference - Owners

REVPAR Premium

# 1 Distribution

Baltimore Waterfront

Source:  Global Brand Tracking Study


(2003 Global Brand Tracking Study)

1st-Choice Preference

1st-Mention

Unaided Awareness

#1 Preference Leader - Consumers


(2002 Meeting Planner Satisfaction)

MHR

Hilton

RHR

Hyatt

Sheraton

#1

#1

#1

= Significant Improvement

= Significant Decline

= No change since 2001

Scale:

Penetration (U.S.)

Penetration (Int’l)

#1

1st Choice Preference

Provide Best Value

Provide Best Meeting
Services

#1

#1

Effective Promotion
of Meeting Services

#1 Meeting Planner Preference


Marriott #1 Among Owners As Managers for Future Hotels

(2003 Owner & Franchise Satisfaction Study)

What Manager would Owner Choose Tomorrow for Future Hotels?

#1 Preference Leader - Owners


Marriott
REVPAR
Index

REVPAR (Revenue per available room) index is for September 2003 YTD, for total
comparable U.S. hotels; data from Smith Travel

Consistent REVPAR Index Leader


Park Lane, UK

Next 50 Years of Leadership

DESTINATION

Take Industry Leadership to
New Heights

…Keep Brand Fresh

…Take Knowledge

to New Heights

…Further Expand & Grow


Keep Brand Fresh

warm & rich

Emphasize

Modern & Classic Sophistication

range of familiarity

progressive

residence


Keep Brand Fresh

MODERN COMFORTS

… amenities

… food & beverage

… consumer technology


Take Knowledge Leadership to New Heights

… expand definition of
service & relationships

… expand definition of
meeting excellence


            5 YR CAGR        % of Brand         % Pipeline*

North America   

International  

Marriott Brand

* Rooms as of third quarter 2003, except for Pipeline, which is measured in units

Expand Marriott - Geography

42%

58%

100%

72%

28%

100%

+3%

+14%

+6%


DOWNTOWN

18% of Brand pipeline

CONVENTIONS

26% of Brand pipeline

Seattle Marriott Waterfront

Expand Marriott – Primary Locations


Expand Marriott – Line Extensions

JW MARRIOTT

4% of Brand pipeline

RESORTS

29% of Brand pipeline

JW Marriott Desert Ridge Resort


Drive Pricing Upside …
Line Extensions / Primary Locations

2003 Average Daily Rate*

JW Marriott 

$176

Resorts

$165

Conventions

$158

Other Marriott Hotels

$120

*Estimated 2003, United States


Expanding The Leadership

“# 1
By Wide Margin”

… Business Week

October 2003

JW Marriott

Orlando Grande Lakes

Marriott

Miami South Beach


This Is Renaissance

46


This Is Renaissance

$2 billion
systemwide
sales

126 hotels

104% REVPAR
index

Strong guest
satisfaction

47


Strong Guest Satisfaction

Among users, RHR leads over other Enjoyment brands …
for Overall Opinion of Brands, Quality of Staff Service, and Distinctive.

Overall
Opinion

Quality of

Staff Service

Distinctive

2003 Global Brand Tracking

48


Renaissance

Top Upper Upscale Brand

Consumer Reports

Renaissance

#2 Upper Upscale Brand

JD Power

Top 5 Brands

Zagats

Strong Guest Satisfaction

49


Renaissance REVPAR Index

Renaissance
REVPAR
Index

Note:  2003 REVPAR Index for total comparable U.S. properties through September



savvy service

street f & b

expressive design

Three Pillars


Priorities For 2004 … Beyond

#2 REVPAR Index Leader

3 Pillars

Quality Growth


Renaissance Arts Hotel


Renaissance Hollywood


London Chancery Court


Renaissance Clubsport


2003 Zagats Survey
Renaissance Hotels & Resorts

 Rapid expansion, well – liked, high – end
brand from Marriott

Pleasantly surprised … well appointed
room, conference facilities & dependable,
personal services

This chain gives a lot …”


Takeaways

Business Clarity      

… attract more consumers

... complementary values

Winning Brands

… shining star &
getting brighter

… emerging star



Sid S. Yu
Senior Vice President
Brand Management

Simon F. Cooper
President and
Chief Operating Officer
The Ritz-Carlton Hotel
Company, L.L.C.

Brand Strategy Q&A

Michael E. Jannini
Executive Vice President
Lodging Brand Management

Moderator:  Leeny K. Oberg
Vice President
Investor Relations



Amy C. McPherson

Senior Vice President
Global Revenue Management

Marriott International, Inc.


Global Rate
Integrity & Single
Image Inventory






Why & Why Now...

Changing and Complex Business
Environment

Eroding Customer Confidence in Rates

Inadequate Industry Response


Sources of Roomnights

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Property

49%

Worldwide
Reservations/800#

14%

10%

Marriott.com

7%

Other Internet

1%

Major Travel Management
Companies-GDS

13%

Travel
Agents-GDS

6%

Area Reservation
Sales
Offices


Global Rate Integrity and Single Image Inventory

Across All Channels

Single Image
Brand Standard
& Customer
Guarantee

Travel

Management
Company Pricing
Strategy

eChannel

Strategy

Our Vision...


Sources of Roomnights

Property

49%

10%

Marriott.com/
Brand Site

7%

Other Internet

1%

13%

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%

Area Reservation
Sales
Offices


Sources of Roomnights

Property

49%

10%

Marriott.com

7%

Other Internet

1%

13%

Single Image
Brand Standard

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%

Area Reservation
Sales
Offices


Sources of Roomnights

Property

49%

Marriott.com

7%

Other Internet

1%

13%

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%

10%

Area Reservation
Sales
Offices


Sources of Roomnights

Property

49%

10%

Marriott.com

7%

Other Internet

1%

13%

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%

Area Reservation
Sales
Offices


Sources of Roomnights

Property

49%

10%

7%

Other Internet

1%

13%

Area Reservation
Sales
Offices

Marriott.com

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%


Sources of Roomnights

Property

49%

10%

7%

Other Internet

1%

13%

Marriott.com

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%

Area Reservation
Sales
Offices

Marriott’s
Guarantee


Sources of Roomnights

Property

49%

10%

7%

Other Internet

1%

13%

Marriott.com

Major Travel Management
Companies-GDS

Roomnights by Channel
All Marriott Brands Worldwide
Year To Date 2003

Worldwide
Reservations/800#

14%

Travel
Agents-GDS

6%

Marriott’s
Guarantee

Area Reservation
Sales
Offices


Mandates single image
inventory standard

“Sells the way the customer
wants to buy”

Strengthens customer
confidence and trust

Enhances competitive
advantage

Single Image
Brand Standard
& Customer
Guarantee

Travel

Management
Company Pricing
Strategy

eChannel

Strategy


Enables Marriott’s Look No
Further Best Rate Guarantee

Strengthens relationship and
fosters travel program compliance

Drives incremental revenue/profit

Enhances status as a preferred
supplier

Single Image Brand
Standard
& Customer
Guarantee

Travel

Management
Company Pricing
Strategy

eChannel

Strategy


Enables Marriott’s Look No
Further Best Rate Guarantee

Drives incremental revenue

Provides additional distribution
of rates

“Sells the way the customer
wants to buy”

Single Image Brand
Standard
& Customer
Guarantee

Travel

Management
Company Pricing
Strategy

eChannel

Strategy


Global Rate Integrity and Single Image Inventory

Across All Channels

Single Image
Brand Standard
& Customer
Guarantee

Travel

Management
Company Pricing
Strategy

eChannel

Strategy



Bruce W. Wolff

Senior Vice President
Distribution Sales and Strategy
Marriott International, Inc.


Internet/Marriott.com

Opportunities

Marketer’s dream

Strengthens customer relationships

Powerful sales channel

Supports other Marriott International needs


Internet Concerns . . . . . .

Price transparency

Good for consumer

What are we doing?

Marriott’s rational pricing

Marriott’s Look No Further Best Rate Guarantee


Internet Concerns . . . . . .

Commoditization

Marriott product is not a commodity

Buying patterns demonstrate lodging not
commoditized

Information supports superior products

What are we doing?

Focus on brand equity

product, pricing, promotion, sales efforts

Enhance Marriott.com

Support customer buying patterns

reservations, Marriott.com, travel agents


Internet Concerns . . . . . .

Expensive intermediaries appearing

Rate integrity

Inventory integrity

Cost

What are we doing?

Enhance all channels, particularly Marriott.com

Travelweb

Best Rate Guarantee

Win-Win deals with e-intermediaries



Rita M. Cuddihy

Senior Vice President
Marketing
Marriott International, Inc.


Marriott Rewards

The world’s longest running and most
popular loyalty program

Over 19 million members

Recent accolades – top hotel loyalty program

Business Week

Business Travelers Magazine  

7th consecutive year


Marriott Rewards Members are
Loyal to the Brand

% of Trip Share Given to Marriott Brands

12%

32%

54%

64%

79%

Non-
members

Members

Silver

Gold

Platinum


Marriott Rewards Active Members
Continue to Grow…

2000

2001

2002

2003E

Active members have made a paid stay within the past 12 months.

14% increase

1% increase

5% increase


And The Number Of Elite Members Has
Grown Even Faster

2000

2001

2002

2003E

Elite members have stayed at least 10 paid nights within a calendar year

23% increase

13% decrease

17% increase


Results in Strong Growth in Member Activity

2000

2001

2002

2003E

14% increase

4% increase

10% increase

Paid Nights


Marriott Rewards Service
Enhancements in 2003

Elite benefits applicable at all brands

Distinct 800 lines for Silver, Gold and
Platinum Elite members

Easy redemption with electronic certificates

Faster track to achieve Silver Elite status


Marriott Rewards Offers More…

Resorts

Onsite golf

Spas

… than any other program



November 20, 2003
20
th Anniversary


Where Do We Go From Here?

Strengthening relationships

Focus on end-to-end customer experience

Guest recognition through enhanced
segmentation


Strengthening Relationships

Recognize  “Our associates have the right
information at the right touchpoint so they
can recognize our guest.”

Differentiate  “We understand our customers
and the value of our relationship.”

Anticipate  “They don’t have to ask.”

Rewards  “Rewards inspire repurchase and
increase share.”



Robert J. McCarthy

Executive Vice President
North American
Lodging Operations

Marriott International, Inc.


Operational Excellence

Our Associates…

…Are Our Most

VALUED ASSET!

100


Quality Assurance Program

Audits Performed by Certified
Third Party

Hotels Audited Twice a Year

Enforce Standards Compliance
at Every Hotel

101


Guest Satisfaction Survey

Reinforces Quality and
Consistency

Respond Quickly to Guest
Concerns

High Performers are Recognized
and Rewarded

Survey for Event Customers

102


Innovation in Products and Services

Piloting Check-in Check-out Kiosks

Wired for Business Survey Results:

83% would purchase Wired for Business
on additional stays

49% have purchased Wired for Business
on 5 or more stays

Wired for Business buyers would give
Marriott 16% more of their trips

103


Daily Basics Meetings

Global Communication Platform

Guests Feel Welcomed and
Appreciated

Associates are Recognized
and Acknowledged
for Contributions

104


At Your Service

Guest

At Your Service
Agent

105


At Your Service

Facilitates Guest Recognition

Identifies Guest Issues/Trends

Enables Issue Resolution

Creates Repeat Guest Profile

106


At Your Service

Intent to Return

Overall Satisfaction

Satisfaction with
Problem Resolution

Compared to
Brand Average

5.1% Better

Guest Satisfaction
Survey Questions

4.5% Better

2.5% Better

107


Hallmarks of Consistency

Setting High Brand Standards

Rigorous Quality Assurance
Program

Timely Guest Feedback

Innovation in Products and Services

Respect for the Individual

108



Amy C. McPherson
Senior Vice President
Global Revenue Management

Robert J. McCarthy
Executive Vice President
North American
Lodging Operations

Bruce W. Wolff
Senior Vice President
Distribution Sales
and Strategy

Rita M. Cuddihy
Senior Vice President
Marketing

Sales, Marketing & Operations Q&A

Moderator:  Leeny K. Oberg
Vice President Investor Relations



Stephen P. Weisz

President
Marriott Vacation Club International
Marriott International, Inc.


Vacation Ownership
The Marriott Way


Ritz Carlton Aspen Member Lounge

1Source:  American Resort Development Association

Vacation Ownership Industry

Began 40 years ago in Europe1

5,400  Vacation Ownership resorts in
over 100 countries
1

Vacation Ownership is the purchase of
an interval of time in a resort or points
in a resort system.

Product ownership typically based on –

Deeded Real Estate (forever)

Right-to-use (specified number of years)

Points in a trust (trust owns real estate)

Typically sold in 1 week intervals (“timeshare”)

May be multiple weeks (“fractional” up to “quartershare”)


Vacation Ownership Industry

In 2002 $9.4 billion annual sales, 6.7 million cumulative owners

Since 1990, vacation ownership sales CAGR of  9.3%.

1   Source: ARDA - The Vacation Ownership Industry:  Selected Characteristics 2003


Brands affiliated with Lodging companies
taking market share from other pure
Vacation Ownership brands

Improving consumer acceptance driving
industry growth

Continued market segmentation

More flexibility to use options and more “club”
benefits

Relationship marketing replacing telemarketing  

Industry Trends


Average Price

$10K - $60K/

Week

$10K - $15K/

Week

$100K - $400K/

3 - 4 week

membership

$100K - $300K/

Fraction

Typical Customer

$75K - $200K+
household income

$50K - $90K
household income;

value conscious

$200K+ household

income; $3M+

net worth

$125K+ household

income; $1M+

net worth

Portfolio of Brands

% of Total 2002

Contract Sales

4%

11%

5%

80%


2002

1997

Source: Vacation Ownership World Magazine

(1)  U. S. headquartered companies with Sales of $20 million or more in timeshares and/or fractional ownership interests

Marriott Vacation Ownership Brands

Remaining Industry

Marriott Vacation Ownership Sales
Market Share of US Based Companies1


What Does Marriott Vacation
Ownership Do for Marriott Lodging?

Increases MI brand loyalty as measured in
average roomnights per year from MVCI owners

Improves overall value of Marriott Rewards
system by providing highly-desirable
redemption locations

Drives improved results at hotels co-located
with Marriott Vacation Ownership projects, (ex.
Aruba, Kauai, Palm Springs, Orlando, Phuket)

Provides flexibility in deal negotiations


Marriott Vacation Ownership Priorities

Customer relationship management

Profitability and margins

Return on invested capital


How We Sell

Counselor sales approach

Marketing focus on:

In market leads

Affinity leads (Marriott Rewards)

Owner referrals

Prepared for do-not-call environment

Invested over $40 million in customer
relationship management (CRM) systems

CRM will enable us to learn from each
customer interaction and customize sales
approaches


*Excludes gain on sale of Interval International of $44M.

$60

$94

$138

$147

$139

$146 to
$148

$123

Marriott Vacation Ownership Results

$165 to
$175

($ in Millions)

122


Financing                     

Profit Drivers

Sale of Vacation
Ownership Interests

Financing and Sales
of Vacation
Ownership Mortgages

Management Fees,
Rental Commissions

Development

Services                              


Profit Drivers

Development

40%

Financing

45%

Services

15%

Percentage of total timeshare profit in 2002

Note:  Administrative costs are allocated pro-rata based on operating profit


Product costs

40% of sales price

Number of units:

Construction:

Sales life:

Project life sale

Project costs:

Typical MVCI Development Project

300 - 500

Phased units (30 – 60 units per phase)

7 years – 10 years

$300 - $500M

Marketing & sales costs

Commence approximately
12-18 months prior to first occupancy

Sales:

Development margin

45% of sales price

15% of sales price


Marriott Vacation Ownership
Consumer Financing

Propensity to finance is 45% to 48% of MVCI sales

Typical MVCI borrowing amount is $17,000

Typical borrowing rate is 12.5% to 12.8%

Credit guideline is credit score of over 600 for
automatic approval

Best-in-class servicing

Recycle defaulted inventory


Marriott Vacation Ownership
Mortgage Notes Sales

Normal part of capital recycle program
(2 note sales planned for 2003)

MVCI gets face amount of loan and splits
interest with investor

Gain represents present value of expected
future interest cash flows

Limited Marriott credit enhancement


Marriott Vacation Ownership
Services Income

Management fees of approximately $20M
in 2003; fee is typically 10% of annual
condo owners dues

Rental commissions

Ancillary business (food and beverage,
golf, spa)


2Excludes Interval International gain

Marriott Vacation Ownership ROIC1

1Earnings before interest and taxes divided by average invested capital


Typical MVCI Project

Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 7

Year 8

Year 9

Year 10

Year 11

Year 12

Invested capital project life to date

Annual contract sales

($ in Millions)


Marriott Vacation Ownership
Number of Projects With 5+ Years of Sales

2003

2006E

6

21


Marriott Vacation Ownership
ROIC Improvement

Maturing of long term inventory

Increase number of joint ventures.  Joint venture
terms typically include:

Split of development risks and profits

Retention by MVCI of financing and
management profits

Non recourse financing

Increase number of marketing & sales agreements


Marriott Vacation Ownership
Cash From Operations
1

2000

$66

2001

2002

2003E

2006E

$26

$(86)

$(230)

$270

1Timeshare cash flow defined as after tax timeshare profit plus timeshare activity, net,
and depreciation and amortization.

($ in Millions)


Marriott Vacation Ownership
Profit Outlook

2000

$1391

2001

2003E

2004E

2006E

$146 to

$148

$138

$147

1Excluding gain on sale of Interval International investment

($ in Millions)

$165 to
$175

$280 to
$290

2002



Stephen P. Weisz

President
Marriott Vacation Club International
Marriott International, Inc.


Marriott Vacation Club Ownership Q&A

Moderator:  Leeny K. Oberg
Vice President
Investor Relations



Joseph V. Cozza

Executive Director of Catering
New York Marriott Marquis
Marriott International, Inc.


George McNeill, CMC

Executive Chef
New York Marriott Marquis
Marriott International, Inc.



Kevin M. Kimball

Executive Vice President
Lodging Finance
Marriott International, Inc.


Lodging Growth

Sources of revenue

Property level margins

Worldwide rooms growth

Outlook

142


Lodging Fee Revenue

$800M

$907M

$794M

$773M

$725 to
$735M

Marriott Hotels & Resorts
REVPAR

Base Management Fees

Franchise Fees

Incentive Management Fees

143

($ in Millions)

Marriott Hotels & Resorts REVPAR


Incentive Fees have fallen with Margins

Incentive management fees vs house profit margins

Incentive management fees

MHR house profit margin

144


U.S. Lodging Profit Contribution1

West

20%

South East

18%

South Central

13%

Mid Atlantic

18%

North East

14%

Mid West

17%

12003 YTD; full service, extended stay and select service segments.
Does not include MVCI or allocation of overhead

145


International Lodging Profit Contribution1

Central America

13%

Latin America

6%

Middle East &
Africa

11%

Continental Europe

29%

Asia Pacific

30%

United Kingdom

11%

12003 YTD; full service, extended stay and select service segments.
Does not include MVCI or allocation of overhead

146


Management and Franchise Contracts

Long-term

High renewal rates

147


International

U.S.

$100

Varies based on part of the world

3% of revenue

Current Typical Management Contract

35% House Profit

22% Net House Profit

3% of revenue in Europe &
Mideast; 1% to 3% of revenue
in Asia

10% to 11% of capital

Characteristics

Revenue per room

Base fee

Margins

Owners priority

15% to 25% of
Net House Profit

20 to 40 years
(including renewals)

Incentive fees

Term

Same or slightly lower in Europe;  
Significantly higher in Asia

Similar in Europe;
Usually none in Asia

Similar in Europe;  
Typically 8% of House Profit in Asia

Slightly less in Europe;  15 to
30 years (including renewals)
in Asia

148


Significant REVPAR Premiums1

1Smith Travel Research, September 2003 YTD; managed U.S. comparable hotels

Marriott

Renaissance

Residence
Inn

Courtyard

TownePlace
Suites

SpringHill
Suites

Ritz-Carlton

114

115

104

132

125

117

107

149


Property Level Revenue Sources
Marriott Hotels & Resorts1

Rooms

Food & beverage

Other

Total

2003 YTD

150

61%

32

7

100%

1As of Sept. year to date; 145 comparable managed North American hotels.  “Other”
includes telephone, garage, gift shops, rents & commissions, golf & spa revenues


2003 YTD

% of Sales

Expenses

Wages & benefits

33%

Cost of sales & controllables

17

5

Utilities, repair and maintenance

Sales & marketing

Insurance, accidents, G&A and other

5

House Profit

5

35%

Base fee

Furniture, fixtures & equipment escrow

Real estate insurance, taxes & other

Net House Profit

3

5

5

22%

Property Level Margins
Marriott Hotels & Resorts

1As of Sept. year to date; 145 comparable managed North American hotels.  “Other” includes telephone, garage,
gift shops, rents & commissions, golf & spa revenues

151


Focus on Profitability

Expense Items

Labor & benefits

Food & beverage

Telephone

Insurance

Labor scheduling

Procurement program

Wired for business

Systemwide insurance program

REVPAR increase of approximately 3% annually
should hold hotel margins flat from 2003 to 2006

Competitive Advantage

152


Labor Scheduling

Automated

Cross training

Citywide access

Highly skilled labor force

Higher associate satisfaction

Hours optimized

153


Procurement

154


Marriott Hotels & Resorts Occupancy Level Sensitivity
(1989-2000 for comparable managed properties)

3.0%

2.0%

6.8%

6.1%

Avg. REVPAR Growth

Avg. ADR Growth

Years when occupancy
was 72% to 75%

Years when occupancy

was above 75%

155


Marriott Hotels & Resorts
REVPAR versus House Profit Margin

MHR Comparable U.S. REVPAR

MHR House Profit Margin

156


Gross Room Additions1

100,000

93,000

90,000 to
95,000

1Includes worldwide room additions for all lodging brands; does not include MVCI,
Ramada International or hotel deletions.

157


Gross Room Additions1

International
New Builds

15%

International
Conversions

5%

North
American

Conversions

21%

North

American

New Builds

59%

International
New Builds

17%

International
Conversions

10%

North
American

Conversions

20%

North

American

New Builds

53%

2001 to 2003E

2004 to 2006E

93,000
rooms opening

90,000 to 95,000
rooms opening

1Does not include Ramada International or MVCI

158


Increased Room Additions Outside The U.S.1

2001 to 2003E

2004 to 2006E

International
Full Service
New Builds

15%

International
Conversions

5%

North American

Full Service
Conversions

11%

North American

Full Service New Builds

20%

North

American

Limited Service
New Builds

39%

North American

Limited Service
Conversions

10%

International
Full Service
New Builds

17%

International
Conversions

10%

North American

Full Service
Conversions

16%

North American

Full Service New Builds

14%

North

American

Limited Service
New Builds

39%

North American

Limited Service
Conversions

4%

1Does not include Ramada International or MVCI

93,000 rooms opening

90,000 to 95,000
rooms opening

159


Base and Franchise Fee Recovery Scenarios

Base Management Fees

Franchise Fees

($ in Millions)

1999

2000

2001

2002

2003E

$532

$591

$592

$611

$617

$800

$840

$900

2006E
3% Annual
REVPAR
Growth

2006E
5% Annual
REVPAR
Growth

2006E
8% Annual
REVPAR
Growth

160


Incentive Management Fee Recovery Sensitivity
(based on 2003 year to date)

NHP More Than
30% Below
Owners Priority

Hotels Earning Incentive
Management Fees in 2003

845 Managed
Hotels

22%

13%

3%

8%

4%

50%

Net House Profit (NHP)
Less Than 5% Below
Owners Priority

NHP 5% to 10% Below
Owners Priority

NHP 10% to 20% Below
Owners Priority

NHP 20% to 30% Below
Owners Priority

161


Lodging Fee Revenue Recovery Scenarios

Base Management Fees

Franchise Fees

Incentive Management Fees

($ in Millions)

1999

2000

2001

2002

2003E

$725 to
$735

$800

$907

$794

$773

$935

$1,015

$1,150

2006E
3% Annual
REVPAR
Growth

2006E
5% Annual
REVPAR
Growth

2006E
8% Annual
REVPAR
Growth

162


Core Lodging Results REVPAR Sensitivities
(Full Service, Select Service and Extended Stay segments)

($ in Millions)

Note:  2001 – 2002 adjusted for normalized operations

2000

2001

2002

2003E

2006E
3% Annual
REVPAR
Growth

2006E
5% Annual
REVPAR
Growth

2006E
8% Annual
REVPAR
Growth

$798

$607

$574

$545

$765

$845

$980

163


164


Carolyn B. Handlon

Executive Vice President
and Global Treasurer
Marriott International, Inc.


Discussion Topics

Marriott’s financial strengths

How we invest our capital

Improving return on invested capital

Meaningful earnings per share growth

166


REVPAR

premium

Strong returns

to owners &

franchisees

Capital

recycling

Financial

flexibility

Increased

distribution/
market share

Brand

equity

Strong

Cash flow

Growing

Earnings

Higher

Return on

Invested
Capital

Our Business Model

167


Financial Strength and Stability

Broad geographic distribution

Brand diversification

Length of contracts

Strong balance sheet and cash flow

Management/franchise business model

168


Solid Investment Grade

Income from continuing
operations

EBITDA1

Debt at 9/12/03

2003 Latest
4 Quarters

($ in Millions)

1Includes pre-tax operating losses of $127 million from our synthetic fuel operations, before syn-fuel
depreciation expense of $10 million.  The operating losses are more than offset by the tax credits
generated by this business, which reduce our income tax expense

$422

$648

$1,678

169


Investment Philosophy

Focus on management and franchise contracts

Invest where expected returns exceed cost of capital

Minimal real estate ownership

Selective real estate development or temporary
ownership to enhance management agreement

Recycle capital

170


Investment Process

Set aggregate commitment levels through
budget and long range planning process

Evaluate investments using rigorous criteria;
net present value, earnings per share and
return on invested capital

Remain investment grade credit

Monitor and analyze post audit results

171


Marriott International Capital Recycling

Typical Holding Time

Timeshare resort units

3 years

Timeshare consumer notes

6 months or less

Lodging senior and
mezzanine debt

5 years

Lodging new build

Lodging acquisitions

12 to 18 months for Limited Service;
2 to 3 years Full Service

3 to 12 months

Lodging new build

172


Lodging Notes Receivable and Guarantees1

Lodging notes receivable

Lodging guarantees in effect

Total

$915

503

$1,418

At 9/12/03

$944

549

$1,493

($ in Millions)

1The above numbers do not include $800 million and $200 million of loans and
guarantees primarily related to timeshare mortgage notes and Senior Living
Services at 9/12/03 and 1/03/03, respectively.

At 1/03/03

173


Guarantee and Loan Loss Provisions

Guarantee and loan loss
provisions

$90

2001

2002

$30

2003

$10

3Q YTD

($ in Millions)

174


Lodging Results Provide Attractive Upside1

($ in Millions)

1Adjusted to reflect normalized operations

2000

2001

2002

2003E

2006E
3% Annual
REVPAR
Growth

$936

$690 to
$700

Approx.
$1,050

Approx.
$1,130

Approx.

$1,270

$7561

$7131

2006E
5% Annual
REVPAR
Growth

2006E
8% Annual
REVPAR
Growth

Core lodging

Timeshare

175


Cash From Operations1

2001

$403

$516

$220

2002

2003E

$990

2006E
3% Annual
REVPAR
Growth

2006E
5% Annual
REVPAR
Growth

2006E
8% Annual
REVPAR
Growth

$1,070

$1,200

($ in Millions)

1Timeshare business’s impact on cash flow defined as after tax timeshare profit plus timeshare activity, net, and depreciation and
amortization.

Core lodging and other

Timeshare

176


Estimated Free Cash Flow

Net cash flow from operations1

2004E to 2006E

2004E investment spending

2005E to 2006E
investment spending

2004E to 2006E dispositions,
note sales & collections

Free cash flow

$2,700

($500)

$1,500 to $2,000

$1,000 to $1,500

1Assumes average of 3%, 5% & 8% annual REVPAR growth scenarios and includes
MVCI timeshare development

($1,000 to $2,000)

($ in Millions)

177


EPS Sensitivity to REVPAR1

($ per share)

1From continuing operations and normalized for 2001 and 2002; assumes contribution from synthetic
fuel of $0.40 in 2003 and $0.38 in 2006

2001

2002

2003E

$2.80

$3.00

$3.35

$1.75

$1.86 to
$1.88

$1.54

2006E
3% Annual
REVPAR
Growth

2006E
5% Annual
REVPAR
Growth

2006E
8% Annual
REVPAR
Growth

178


EPS Growth Drivers 2003E to 2006E1
Assuming 3% to 6% REVPAR Growth Annually

Base and

Franchise
Fees

9% to 11%

5%

17% to 22%

Incentive
Management
Fees

Operating
Leverage and
Net Interest Income

Total
EPS

MVCI

2%

1% to 4%

1Does not include earnings from synthetic fuel

179


180


Edwin D. Fuller
President and
Managing Director
Marriott Lodging - International

William J. Shaw
President and
Chief Operating Officer

John W. Marriott III
Executive Vice President
Lodging

James M. Sullivan
Executive Vice President
Lodging Development

Arne M. Sorenson
Executive Vice President,
Chief Financial Officer and President
Continental European Lodging

Leadership Q&A

Moderator:  Laura E. Paugh
Senior Vice President
Investor Relations