-----BEGIN PRIVACY-ENHANCED MESSAGE----- Proc-Type: 2001,MIC-CLEAR Originator-Name: webmaster@www.sec.gov Originator-Key-Asymmetric: MFgwCgYEVQgBAQICAf8DSgAwRwJAW2sNKK9AVtBzYZmr6aGjlWyK3XmZv3dTINen TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB MIC-Info: RSA-MD5,RSA, B8FfAZG3f1aiDKbMsXGUKDnmQ80dUTIIeYbBOunHBoqr1wuUWe3raPB8lg+CN2Rt mx42BsfNdgUhhrlA1tCruA== 0001193125-07-248388.txt : 20071115 0001193125-07-248388.hdr.sgml : 20071115 20071115142149 ACCESSION NUMBER: 0001193125-07-248388 CONFORMED SUBMISSION TYPE: 424B3 PUBLIC DOCUMENT COUNT: 3 FILED AS OF DATE: 20071115 DATE AS OF CHANGE: 20071115 FILER: COMPANY DATA: COMPANY CONFORMED NAME: Compass Teleservices, Inc. CENTRAL INDEX KEY: 0001397958 IRS NUMBER: 222744501 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-03 FILM NUMBER: 071249148 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Funding, Inc. CENTRAL INDEX KEY: 0001397531 IRS NUMBER: 510378281 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-06 FILM NUMBER: 071249152 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Holdings, Inc. CENTRAL INDEX KEY: 0001397294 IRS NUMBER: 232984387 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-11 FILM NUMBER: 071249154 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP VII, Inc. CENTRAL INDEX KEY: 0001396883 IRS NUMBER: 352239667 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-25 FILM NUMBER: 071249158 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Customer Management, Inc. CENTRAL INDEX KEY: 0001396898 IRS NUMBER: 232250564 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-21 FILM NUMBER: 071249169 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP Nevada Holdings, Inc. CENTRAL INDEX KEY: 0001396891 IRS NUMBER: 522300749 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-15 FILM NUMBER: 071249175 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Group International, Inc. CENTRAL INDEX KEY: 0001397532 IRS NUMBER: 050614768 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-07 FILM NUMBER: 071249151 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Group, Inc. CENTRAL INDEX KEY: 0001397772 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-CONSUMER CREDIT REPORTING, COLLECTION AGENCIES [7320] IRS NUMBER: 020786880 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067 FILM NUMBER: 071249155 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP VI, Inc. CENTRAL INDEX KEY: 0001396884 IRS NUMBER: 571192501 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-26 FILM NUMBER: 071249157 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: FCA Leasing, Inc. CENTRAL INDEX KEY: 0001396669 IRS NUMBER: 510277275 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-34 FILM NUMBER: 071249161 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: RMH Teleservices Asia Pacific, Inc. CENTRAL INDEX KEY: 0001397246 IRS NUMBER: 320047775 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-09 FILM NUMBER: 071249166 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP Services, Inc. CENTRAL INDEX KEY: 0001396894 IRS NUMBER: 522300752 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-18 FILM NUMBER: 071249172 BUSINESS ADDRESS: STREET 1: 1804 WASHINGTON BLVD, DEPT. 200 CITY: BALTIMORE STATE: MD ZIP: 21230 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 1804 WASHINGTON BLVD, DEPT. 200 CITY: BALTIMORE STATE: MD ZIP: 21230 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP V, Inc. CENTRAL INDEX KEY: 0001396885 IRS NUMBER: 223883319 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-27 FILM NUMBER: 071249156 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: AC Financial Services, Inc. CENTRAL INDEX KEY: 0001396710 IRS NUMBER: 680623013 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-33 FILM NUMBER: 071249160 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Teleservices, Inc. CENTRAL INDEX KEY: 0001396900 IRS NUMBER: 232878693 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-23 FILM NUMBER: 071249167 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP III, Inc. CENTRAL INDEX KEY: 0001396887 IRS NUMBER: 522300742 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-29 FILM NUMBER: 071249179 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP VIII, LLC CENTRAL INDEX KEY: 0001396882 IRS NUMBER: 030578075 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-24 FILM NUMBER: 071249159 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: COMPASS INTERNATIONAL SERVICES CORP CENTRAL INDEX KEY: 0001046817 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-MAILING, REPRODUCTION, COMMERCIAL ART & PHOTOGRAPHY [7330] IRS NUMBER: 223540815 STATE OF INCORPORATION: DE FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-08 FILM NUMBER: 071249162 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP/Marlin, Inc. CENTRAL INDEX KEY: 0001396892 IRS NUMBER: 522352960 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-16 FILM NUMBER: 071249174 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP IV, Inc. CENTRAL INDEX KEY: 0001396886 IRS NUMBER: 371431981 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-28 FILM NUMBER: 071249180 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: AssetCare, Inc. CENTRAL INDEX KEY: 0001398741 IRS NUMBER: 204392053 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-02 FILM NUMBER: 071249146 BUSINESS ADDRESS: STREET 1: 5100 PEACHTREE INDUSTRIAL BLVD. CITY: NORCROSS STATE: GA ZIP: 30071 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 5100 PEACHTREE INDUSTRIAL BLVD. CITY: NORCROSS STATE: GA ZIP: 30071 FILER: COMPANY DATA: COMPANY CONFORMED NAME: ALW Financial, Inc. CENTRAL INDEX KEY: 0001397293 IRS NUMBER: 205819309 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-12 FILM NUMBER: 071249163 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: FCA Funding, Inc. CENTRAL INDEX KEY: 0001397247 IRS NUMBER: 232984383 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-14 FILM NUMBER: 071249165 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP II, Inc. CENTRAL INDEX KEY: 0001396888 IRS NUMBER: 522300743 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-30 FILM NUMBER: 071249178 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP IX, LLC CENTRAL INDEX KEY: 0001398740 IRS NUMBER: 205995942 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-01 FILM NUMBER: 071249147 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89169 BUSINESS PHONE: 702-836-3507 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89169 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP Capital Resource, LLC CENTRAL INDEX KEY: 0001396893 IRS NUMBER: 000000000 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-17 FILM NUMBER: 071249173 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOCRM Funding, Inc. CENTRAL INDEX KEY: 0001397292 IRS NUMBER: 161696632 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-13 FILM NUMBER: 071249164 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Financial Systems, Inc. CENTRAL INDEX KEY: 0001396897 IRS NUMBER: 231670927 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-20 FILM NUMBER: 071249170 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: JDR Holdings, Inc. CENTRAL INDEX KEY: 0001397773 IRS NUMBER: 223264150 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-04 FILM NUMBER: 071249150 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP Financing, Inc. CENTRAL INDEX KEY: 0001397295 IRS NUMBER: 510407449 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-10 FILM NUMBER: 071249153 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3112 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO ACI Holdings, Inc. CENTRAL INDEX KEY: 0001396896 IRS NUMBER: 581893956 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-19 FILM NUMBER: 071249171 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP Strategic Partnership, Inc. CENTRAL INDEX KEY: 0001396890 IRS NUMBER: 900033981 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-32 FILM NUMBER: 071249176 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Support Services, LLC CENTRAL INDEX KEY: 0001396899 IRS NUMBER: 270105477 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-22 FILM NUMBER: 071249168 BUSINESS ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 BUSINESS PHONE: (215) 441-3000 MAIL ADDRESS: STREET 1: 507 PRUDENTIAL ROAD CITY: HORSHAM STATE: PA ZIP: 19044 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCO Portfolio Management, Inc. CENTRAL INDEX KEY: 0001397774 IRS NUMBER: 270084103 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-05 FILM NUMBER: 071249149 BUSINESS ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 BUSINESS PHONE: (302) 428-3113 MAIL ADDRESS: STREET 1: 1201 MARKET STREET, SUITE 800 CITY: WILMINGTON STATE: DE ZIP: 19801 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NCOP I, Inc. CENTRAL INDEX KEY: 0001396889 IRS NUMBER: 522300747 FILING VALUES: FORM TYPE: 424B3 SEC ACT: 1933 Act SEC FILE NUMBER: 333-144067-31 FILM NUMBER: 071249177 BUSINESS ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 BUSINESS PHONE: (702) 836-3500 MAIL ADDRESS: STREET 1: 3763 HOWARD HUGHES PARKWAY, SUITE 170 CITY: LAS VEGAS STATE: NV ZIP: 89109 424B3 1 d424b3.htm FORM 424(B)(3) Form 424(B)(3)
Table of Contents

Filed Pursuant to Rule 424(b)(3)

File Number 333-144067

 

Supplement No. 2

(To prospectus dated July 17, 2007)

LOGO

NCO GROUP, INC.

$165,000,000 Floating Rate Senior Notes due 2013

$200,000,000 11.875% Senior Subordinated Notes due 2014

This prospectus supplement No. 2 supplements and amends the prospectus dated July 17, 2007, as supplemented and amended by prospectus supplement No. 1 dated August 15, 2007 (the “Prospectus”). This prospectus supplement should be read in conjunction with the Prospectus and may not be delivered or utilized without the Prospectus.

On November 14, 2007, NCO Group, Inc. filed with the Securities and Exchange Commission its quarterly report for the quarter ended September 30, 2007.

The date of this prospectus supplement is November 15, 2007

 


Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 


FORM 10-Q

 


(Mark one)

x Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended September 30, 2007

or

 

¨ Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the transition period from              to             

Commission File Number 333-144067; 333-144068

 


NCO GROUP, INC.

(Exact name of registrant as specified in its charter)

 


 

DELAWARE   02-0786880

(State or other jurisdiction of

incorporation or organization)

 

(IRS Employer

Identification Number)

 

507 Prudential Road, Horsham, Pennsylvania   19044
(Address of principal executive offices)   (Zip Code)

215-441-3000

(Registrant’s telephone number, including area code)

Not Applicable

(Former name, former address and former fiscal year, if changed since last report)

 


Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer  ¨    Accelerated filer  ¨    Non-accelerated filer  x.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes   ¨    No  x.

The number of shares outstanding of each of the issuer’s classes of common stock as of November 13, 2007 was: 1,822,063 shares of Class A common stock, $0.01 par value and 363,956 shares of Class L common stock, $0.01 par value.

 



Table of Contents

NCO GROUP, INC.

INDEX

 

              PAGE

PART I – FINANCIAL INFORMATION

  
  Item 1.   

FINANCIAL STATEMENTS (Unaudited)

  
    

Consolidated Balance Sheets - September 30, 2007 and December 31, 2006

   1
    

Consolidated Statements of Operations - Three and Nine Months Ended September 30, 2007 (Successor) and 2006 (Predecessor)

   2
    

Consolidated Statements of Cash Flows - Nine Months Ended September 30, 2007 (Successor) and 2006 (Predecessor)

   3
    

Notes to Consolidated Financial Statements

   4
  Item 2.   

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

   32
  Item 3.   

QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

   44
  Item 4.   

CONTROLS AND PROCEDURES

   44

PART II – OTHER INFORMATION

  
  Item 1.   

LEGAL PROCEEDINGS

   45
  Item 1A.   

RISK FACTORS

   46
  Item 2.   

UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

   46
  Item 3.   

DEFAULTS UPON SENIOR SECURITIES

   46
  Item 4.   

SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

   46
  Item 5.   

OTHER INFORMATION

   47
  Item 6.   

EXHIBITS

   47
SIGNATURES    48


Table of Contents

Part I. Financial Information

Item 1. Financial Statements

NCO GROUP, INC.

Consolidated Balance Sheets

(Unaudited)

(Amounts in thousands, except per share amounts)

 

      September 30,
2007
    December 31,
2006
 
ASSETS     

Current assets:

    

Cash and cash equivalents

   $ 30,496     $ 13,899  

Accounts receivable, trade, net of allowance for doubtful accounts of $3,129 and $0, respectively

     136,135       143,933  

Purchased accounts receivable, current portion

     83,275       147,303  

Deferred income taxes

     9,598       9,646  

Prepaid expenses and other current assets

     32,306       29,580  
                

Total current assets

     291,810       344,361  
                

Funds held on behalf of clients

    

Property and equipment, net

     125,371       135,931  
                

Other assets:

    

Goodwill

     612,087       600,546  

Trade name

     96,613       96,613  

Customer relationships and other intangible assets, net of accumulated amortization

     292,388       320,901  

Purchased accounts receivable, net of current portion

     179,540       96,797  

Deferred income taxes

     6,750       5,815  

Other assets

     43,699       43,175  
                

Total other assets

     1,231,077       1,163,847  
                

Total assets

   $ 1,648,258     $ 1,644,139  
                
LIABILITIES AND STOCKHOLDERS’ EQUITY     

Current liabilities:

    

Long-term debt, current portion

   $ 30,716     $ 36,692  

Income taxes payable

     10,106       6,987  

Accounts payable

     18,467       11,593  

Accrued expenses

     77,104       73,781  

Accrued compensation and related expenses

     33,556       34,021  
                

Total current liabilities

     169,949       163,074  

Funds held on behalf of clients

    

Long-term liabilities:

    

Long-term debt, net of current portion

     882,693       881,621  

Deferred income taxes

     139,076       144,743  

Other long-term liabilities

     9,276       10,752  

Minority interest

     56,048       55,628  

Commitments and contingencies

    

Stockholders’ equity:

    

Preferred stock, par value $0.01 per share, 6,500 shares authorized, 1,361 and 1,220 shares issued and outstanding, respectively

     14       12  

Class L common stock, par value $0.01 per share, 400 shares authorized, 364 shares issued and outstanding

     4       4  

Class A common stock, par value $0.01 per share, 2,750 shares authorized, 1,822 and 1,616 shares issued and outstanding, respectively

     18       18  

Additional paid-in capital

     396,279       396,015  

Accumulated other comprehensive income (loss)

     6,707       (1,163 )

Accumulated deficit

     (11,806 )     (6,565 )
                

Total stockholders’ equity

     391,216       388,321  
                

Total liabilities and stockholders’ equity

   $ 1,648,258     $ 1,644,139  
                

 

See accompanying notes.

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Table of Contents

NCO GROUP, INC.

Consolidated Statements of Operations

(Unaudited)

(Amounts in thousands)

 

      Successor     Predecessor     Successor     Predecessor  
      For the Three
Months Ended
September 30,
2007
    For the Three
Months Ended
September 30,
2006
    For the Nine
Months Ended
September 30,
2007
    For the Nine
Months Ended
September 30,
2006
 

Revenues:

        

Services

   $ 261,195     $ 245,919     $ 802,242     $ 755,508  

Portfolio

     35,718       42,544       121,719       131,959  

Portfolio sales

     10,282       13,096       11,771       22,054  
                                

Total revenues

     307,195       301,559       935,732       909,521  
                                

Operating costs and expenses:

        

Payroll and related expenses

     159,057       150,074       482,287       465,124  

Selling, general and administrative expenses

     104,056       106,182       317,854       319,373  

Depreciation and amortization expense

     25,094       13,653       72,562       39,768  

Restructuring charges

     —         4,349       —         10,123  
                                

Total operating costs and expenses

     288,207       274,258       872,703       834,388  
                                

Income from operations

     18,988       27,301       63,029       75,133  
                                

Other income (expense):

        

Interest and investment income

     515       239       1,734       1,829  

Interest expense

     (24,484 )     (8,417 )     (70,711 )     (22,221 )

Other income, net

     849       853       1,612       853  
                                

Total other income (expense)

     (23,120 )     (7,325 )     (67,365 )     (19,539 )
                                

(Loss) income before income taxes

     (4,132 )     19,976       (4,336 )     55,594  

Income tax (benefit) expense

     (1,456 )     6,671       (2,231 )     19,675  
                                

(Loss) income before minority interest

     (2,676 )     13,305       (2,105 )     35,919  

Minority interest

     (465 )     (1,920 )     (3,136 )     (3,949 )
                                

Net (loss) income

   $ (3,141 )   $ 11,385     $ (5,241 )   $ 31,970  
                                

 

See accompanying notes.

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Table of Contents

NCO GROUP, INC

Consolidated Statements of Cash Flows

(Unaudited)

(Amounts in thousands)

 

      Successor     Predecessor  
      For the Nine
Months Ended
September 30,
2007
    For the Nine
Months Ended
September 30,
2006
 

Cash flows from operating activities:

    

Net (loss) income

   $ (5,241 )   $ 31,970  

Adjustments to reconcile net (loss) income from operations to net cash provided by operating activities:

    

Depreciation and amortization

     72,562       39,768  

Stock-based compensation

     264       1,666  

Amortization of deferred training asset

     1,779       3,962  

Provision for doubtful accounts

     3,910       2,486  

Allowance for impairment of purchased accounts receivable

     —         4,601  

Noncash interest

     3,334       4,471  

Gain on sale of purchased accounts receivable

     (11,771 )     (22,054 )

Loss on disposal of property, equipment and other net assets

     44       436  

Non-operating income

     (794 )     (679 )

Minority interest

     4,725       3,949  

Deferred income taxes

     (6,577 )     13,858  

Changes in operating assets and liabilities, net of acquisitions:

    

Accounts receivable, trade

     5,417       2,073  

Other assets

     (5,156 )     (12,788 )

Accounts payable and accrued expenses

     (4,440 )     7,855  

Income taxes payable

     561       19,597  

Other long-term liabilities

     (1,434 )     (2,300 )
                

Net cash provided by operating activities

     57,183       98,871  
                

Cash flows from investing activities:

    

Purchases of accounts receivable

     (89,805 )     (75,997 )

Collections applied to principal of purchased accounts receivable

     67,487       66,176  

Proceeds from sales and resales of purchased accounts receivable

     16,895       29,409  

Purchases of property and equipment

     (19,156 )     (35,849 )

Proceeds from notes receivable

     855       887  

Proceeds from sale to minority interest

     —         12,720  

Net cash paid for acquisitions and related costs

     (5,982 )     (8,022 )
                

Net cash used in investing activities

     (29,706 )     (10,676 )
                

Cash flows from financing activities:

    

Repayment of notes payable

     (31,146 )     (44,542 )

Borrowings under notes payable

     32,621       17,205  

Repayments under senior credit facility

     (57,988 )     (122,700 )

Borrowings under senior credit facility

     49,500       181,500  

Repayment of convertible notes

     —         (125,000 )

Payment of fees to acquire debt

     (701 )     (32 )

Investment in subsidiary by minority interest

     1,175       2,875  

Return of investment in subsidiary to minority interest

     (5,480 )     (1,034 )

Issuance of stock, net of taxes

     —         4,054  
                

Net cash used in financing activities

     (12,019 )     (87,674 )
                

Effect of exchange rate on cash

     1,139       2,349  
                

Net increase in cash and cash equivalents

     16,597       2,870  

Cash and cash equivalents at beginning of the period

     13,899       23,716  
                

Cash and cash equivalents at end of the period

   $ 30,496     $ 26,586  
                

 

See accompanying notes.

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Table of Contents

NCO GROUP, INC.

Notes to Consolidated Financial Statements

(Unaudited)

 

1. Nature of Operations:

On November 15, 2006, NCO Group, Inc. was acquired by and became a wholly owned subsidiary of Collect Holdings, Inc., an entity controlled by One Equity Partners and its affiliates (“OEP”), a private equity investment fund, with participation by Michael J. Barrist, Chairman, President and Chief Executive Officer of NCO Group, Inc., certain other members of executive management and other investors (the “Transaction”). Under the terms of the merger agreement, NCO Group, Inc. shareholders received $27.50 in cash, without interest, for each share of NCO Group, Inc. common stock that they held. On February 27, 2007, NCO Group, Inc. was merged with and into Collect Holdings, Inc. and the surviving corporation was renamed NCO Group, Inc. (collectively with its subsidiaries, the “Company” or “NCO”). The accompanying consolidated balance sheets, statements of operations and cash flows are presented for two periods, Predecessor and Successor, which relate to the period of operations preceding the Transaction and the period of operations succeeding the Transaction, respectively. Collect Holdings, Inc. was formed on July 13, 2006 (there were no operations from the date of inception until the Transaction on November 15, 2006).

NCO is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a leading global provider of business process outsourcing solutions, primarily focused on accounts receivable management (“ARM”) and customer relationship management (“CRM”). NCO provides services through over 100 offices in the United States, Canada, the Philippines, Panama, the Caribbean, India, the United Kingdom and Australia. The Company provides services to more than 26,000 active clients, including many of the Fortune 500, supporting a broad spectrum of industries, including financial services, telecommunications, healthcare, retail and commercial, utilities, education, transportation/logistics, technology and government services. These clients are primarily located throughout the United States, Canada, the United Kingdom, Europe, Australia, Puerto Rico and Latin America. The Company’s largest client during the nine months ended September 30, 2007, was in the financial services sector and represented 7.5 percent of the Company’s consolidated revenue for the nine months ended September 30, 2007. The Company also purchases and collects past due consumer accounts receivable from consumer creditors such as banks, finance companies, retail merchants, utilities, healthcare companies, and other consumer-oriented companies.

The Company’s business consists of three operating divisions: ARM, CRM and Portfolio Management.

 

2. Accounting Policies:

Interim Financial Information:

The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements. The December 31, 2006 balance sheet was derived from audited financial statements, but does not include all disclosures required by accounting principles generally accepted in the United States of America. In the opinion of management, all adjustments (consisting of only normal recurring accruals, except as otherwise disclosed herein) considered necessary for a fair statement have been included. Because of the seasonal nature of the Company’s business, operating results for the three-month and nine-month periods ended September 30, 2007, are not necessarily indicative of the results that may be expected for the year ending December 31, 2007, or for any other interim period. For further information, refer to the Company’s consolidated financial statements and footnotes thereto for the year ended December 31, 2006, a copy of which is included in the Company’s prospectus filed with the Securities and Exchange Commission pursuant to Rule 424(b)(3) on July 18, 2007.

 

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Table of Contents
2. Accounting Policies (continued):

 

Principles of Consolidation:

The consolidated financial statements include the accounts of the Company and all subsidiaries and entities controlled by the Company. All intercompany accounts and transactions have been eliminated.

Revenue Recognition:

ARM:

ARM contingency fee revenue is recognized upon collection of funds by NCO or its client. Fees for ARM contractual services are recognized as services are performed and earned under service arrangements with clients where fees are fixed or determinable and collectibility is reasonably assured.

CRM:

Revenue is recognized based on the billable hours of each CRM representative as defined in the client contract. The rate per billable hour charged is based on a predetermined contractual rate, as agreed in the underlying contract. The contractual rate can fluctuate based on certain pre-determined objective performance criteria related to quality and performance, reduced by any contractual performance penalties the client may be entitled to, both as measured on a monthly basis. The impact of the performance criteria and penalties on the rate per billable hour is continually updated as revenue is recognized.

Under performance-based arrangements, the Company is paid by its customers based on achievement of certain levels of sales or other client-determined criteria specified in the client contract. The Company recognizes performance-based revenue by measuring its actual results against the performance criteria specified in the contracts.

Purchased Accounts Receivable:

The Company applies American Institute of Certified Public Accountants Statement of Position 03-3, “Accounting for Loans or Certain Securities Acquired in a Transfer” (“SOP 03-3”). SOP 03-3 addresses accounting for differences between contractual versus expected cash flows over an investor’s initial investment in certain loans when such differences are attributable, at least in part, to credit quality.

The Company acquires accounts receivable in groups that are initially recorded at cost. All acquired accounts receivable have experienced deterioration of credit quality between origination and the Company’s acquisition of the accounts receivable, and the amount paid for the accounts receivable reflects the Company’s determination that it is probable the Company will be unable to collect all amounts due according to contractual terms of each receivable. The Company determines whether each purchase of accounts receivable is to be accounted for as an individual portfolio or whether multiple purchases will be combined based on common risk characteristics into an aggregated portfolio. Once the Company establishes an individual purchase or aggregated purchases as a portfolio, the receivables in the portfolio are not changed, unless replaced, returned or sold. The Company considers expected collections, and estimates the amount and timing of undiscounted expected principal, interest, and other cash flows (expected at acquisition) for each portfolio of accounts receivable. The Company determines nonaccretable difference, or the excess of the portfolio’s contractual principal over all cash flows expected at acquisition as an amount that should not be accreted. The excess of the portfolio’s cash flows expected to be collected over the amount paid is accretable yield, and is accreted into earnings over the remaining life of the portfolio.

 

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Table of Contents
2. Accounting Policies (continued):

 

Revenue Recognition (continued):

Purchased Accounts Receivable (continued):

At acquisition, the Company derives an internal rate of return (“IRR”) based on the expected monthly collections over the estimated economic life of each portfolio of accounts receivable (typically up to seven years, based on the Company’s collection experience) compared to the original purchase price. Monthly collections on the portfolios are allocated between revenue and carrying value reduction based on applying each portfolio’s effective IRR for the quarter to its carrying value. Over the life of a portfolio, the Company continues to estimate cash flows expected to be collected. The Company evaluates at the balance sheet date whether the present value of its portfolios determined using the effective interest rates for each portfolio has decreased, and if so, records a valuation allowance to maintain the original IRR. Any increase in actual or estimated cash flows expected to be collected is first used to reverse any existing valuation allowance for that portfolio and any remaining increases in cash flows are recognized prospectively through an increase in the IRR. The updated IRR then becomes the new benchmark for subsequent valuation allowance testing.

Portfolio Sales:

The Company accounts for gains on sales of purchased accounts receivable under Statement of Financial Accounting Standards (“SFAS”) No. 140, “Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities.” Gains on sales are recognized as revenue and represent the difference between the sales price and the present value of the future cash collections expected from the loans sold at the portfolio’s IRR at the time of sale.

The Company applies a financial components approach. Generally, that approach focuses on control of each of the various retained or sold interests or liabilities in a given financial asset sale to conclude when a sale has actually occurred as compared to a mere financing, and the accounting for any related rights retained and/or duties committed to on an ongoing basis, including servicing. Under that approach, after a transfer of financial assets, an entity allocates a portion of the original cost of the assets to the assets sold in determining any gain or loss, and to any servicing assets it retains, such as servicing rights or rights to residual interests. Gain or loss is reported in the period of the transfer, net of any liabilities it has incurred or will incur in the future. Assets retained are amortized over the appropriate useful life of the asset. If control has not been adequately transferred to the other party, the proceeds received are treated as financing and no gain or loss is recorded at the time of the transfer.

Goodwill and Other Intangibles:

Goodwill represents the excess of purchase price over the fair market value of net assets acquired, based on their respective fair values at the date of acquisition. Goodwill is tested for impairment each year as of October 1, and between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. The goodwill impairment test is performed at the reporting unit level and involves a two-step approach, the first step identifies any potential impairment and the second step measures the amount of impairment, if applicable. The first test for potential impairment uses a fair value based approach, whereby the implied fair value of a reporting unit’s goodwill is compared to its carrying amount; if the fair value is less than the carrying amount, the reporting unit’s goodwill would be considered impaired. Fair value estimates are based upon the discounted value of estimated cash flows. The Company does not believe that goodwill was impaired as of September 30, 2007 (note 8).

Trade name, which represents the fair value of the NCO name, is an indefinite-lived intangible asset and therefore not subject to amortization. Similar to goodwill, the trade name will be reviewed at least annually as of October 1 for impairment. The Company does not believe that the trade name was impaired as of September 30, 2007 (note 8).

Other intangible assets consist primarily of customer relationships and non-compete agreements, which are amortized over a range of five to seven years using the straight-line method (note 8).

 

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Table of Contents
2. Accounting Policies (continued):

 

Income Taxes:

The Company accounts for income taxes in accordance with SFAS No. 109, “Accounting for Income Taxes” (“SFAS 109”) which requires that deferred tax assets and liabilities be recognized using enacted tax rates for the effect of temporary differences between the book and tax bases of recorded assets and liabilities. SFAS 109 also requires that deferred tax assets be reduced by a valuation allowance if it is more likely than not that some portion or all of the deferred tax asset will not be realized. Deferred taxes have not been provided on the cumulative undistributed earnings of foreign subsidiaries because such amounts are expected to be reinvested indefinitely.

On January 1, 2007, the Company adopted FASB Interpretation No. 48, “Accounting for Uncertainty in Income Taxes” (“FIN 48”) which clarifies the accounting for uncertainty in tax positions. FIN 48 requires that the impact of a tax position, if that position is more likely than not of being sustained on audit, based on the technical merits of the position, be recognized in the financial statements. The adoption of FIN 48 did not have a material impact on the Company’s financial position or results of operations. As of January 1, 2007, the Company had $8.5 million in reserves for uncertain tax positions, including penalties, that, if recognized, would affect the effective tax rate. There have been no material changes in the reserves for uncertain tax positions since January 1, 2007, and no material changes are expected within 12 months of the date of adoption.

The Company recognizes interest related to uncertain tax positions in interest expense. As of January 1, 2007, the date of adoption, and September 30, 2007, the Company had approximately $4.2 million and $4.7 million, respectively, of accrued interest related to uncertain tax positions. The Company recognizes penalties related to uncertain tax positions in the provision for income taxes.

The Company remains open to examination by U.S. federal and state taxing authorities for the tax years 2005 through 2006 and by the Canadian taxing authority for September 30, 1999 through 2006.

Allowance for Doubtful Accounts:

Allowances for doubtful accounts are determined based on estimates of losses related to customer receivable balances. In establishing the appropriate provision for customer receivables balances, we make assumptions with respect to their future collectibility. Our assumptions are based on an individual assessment of a customer’s credit quality as well as subjective factors and trends, including the aging of receivable balances. Generally, these individual credit assessments occur at regular reviews during the life of the exposure and consider factors such as a customer’s ability to meet and sustain their financial commitments, a customer’s current financial condition and historical payment patterns. Once the appropriate considerations referred to above have been taken into account, a determination is made as to the probability of default. An appropriate provision is made, which takes into account the severity of the likely loss on the outstanding receivable balance. Our level of reserves for our customer accounts receivable fluctuates depending upon all of the factors mentioned above, in addition to any contractual rights that allow us to reduce outstanding receivable balances through the application of future collections. If our estimate is not sufficient to cover actual losses, we would be required to take additional charges to our earnings.

Use of Estimates:

The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the amounts reported in the financial statements and the accompanying notes. Actual results could differ from those estimates.

The application of SFAS No. 141, “Business Combinations” requires the measurement of fair values of purchased assets and liabilities of an acquired entity. In connection with the Transaction, and other business combinations accounted for as a purchase, management makes additional estimates and assumptions in determining fair value that affect amounts reported in the financial statements and accompanying notes. The more significant financial statement items for which estimates and assumptions may be made include intangible assets, purchased accounts receivable, and nonrecourse debt.

 

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Table of Contents
2. Accounting Policies (continued):

 

Use of Estimates (continued):

In the ordinary course of accounting for purchased accounts receivable, estimates are made by management as to the amount and timing of future cash flows expected from each portfolio. The estimated future cash flow of each portfolio is used to compute the IRR for the portfolio, both in the case of any increases in expected cash flows, or to compute impairment or allowances, in the case of decreases in expected cash flows. The IRR is used to allocate collections between revenue and principal reduction of the carrying values of the purchased accounts receivable.

On an ongoing basis, the Company compares the historical trends of each portfolio to projected collections. Future projected collections are then increased or decreased based on the actual cumulative performance of each portfolio. Management reviews each portfolio’s adjusted projected collections to determine if further upward or downward adjustment is warranted. Management regularly reviews the trends in collection patterns and uses its reasonable best efforts to improve the collections of under-performing portfolios. However, actual results will differ from these estimates and a material change in these estimates could occur within one reporting period (note 6).

Reclassifications:

Certain amounts have been reclassified for comparative purposes. Investments in subsidiaries from minority interests and return of investments in subsidiaries to minority interests were reclassified from investing activities to financing activities in the Consolidated Statements of Cash Flows for the nine months ended September 30, 2006. The amount of investments in subsidiaries from minority interests reclassified was $2.9 million, and the amount of return of investments in subsidiaries to minority interests reclassified was $1.0 million.

 

3. Predecessor Restructuring Charges:

In conjunction with the acquisition of Risk Management Alternatives Parent Corp. (“RMA”) and streamlining the cost structure of the Company’s legacy operations, the Company recorded total restructuring charges of $22.4 million from the third quarter of 2005 through November 15, 2006. These charges primarily related to the elimination of certain redundant facilities and severance costs. During the nine months ended September 30, 2007, the Company made payments of $3.7 million, and the balance of liabilities outstanding was $4.7 million at September 30, 2007. The Company expects to pay the remaining balance through 2011.

 

4. Business Combinations:

As discussed in note 1, the Transaction was completed on November 15, 2006. The Transaction was financed by a combination of borrowings of $465.0 million under the Company’s new senior credit facility (“Credit Facility”), the issuance of $165.0 million of floating rate senior notes due 2013 and $200.0 million of 11.875 percent senior subordinated notes due 2014, and an equity investment of $396.0 million by OEP, Michael Barrist, other members of senior management and other co-investors. In accordance with Emerging Issues Task Force Issue No. 88-16, “Basis in Leveraged Transactions,” the continuing stockholders’ residual interest in the Company of 5.56 percent was carried over at the continuing stockholders’ predecessor basis.

 

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Table of Contents
4. Business Combinations (continued):

 

The purchase price, including transaction costs, was approximately $1.2 billion. Transaction costs included approximately $22.8 million of debt issuance costs. The Company allocated $312.9 million of the purchase price to the customer relationships, $96.6 million to the trade name, $2.2 million to the non-compete agreements and recorded goodwill of $586.2 million, which is non-deductible for tax purposes, based on preliminary estimates. As a result of the Transaction, the Company expects to gain greater operating flexibility in order to focus on long-term growth. Therefore, the Company believes the allocation of a portion of the purchase price to goodwill is appropriate.

The following is a preliminary allocation of the purchase price to the assets acquired and liabilities assumed (amounts in thousands):

 

Purchase price

   $ 1,154,633  

Transaction costs

     68,498  

Accounts receivable

     (123,023 )

Purchased accounts receivable

     (230,399 )

Customer relationships

     (312,885 )

Trade name

     (96,613 )

Non-compete agreements

     (2,172 )

Property and equipment

     (133,703 )

Deferred tax asset

     (28,208 )

Other assets

     (106,162 )

Long-term debt

     48,350  

Deferred tax liability

     161,350  

Accrued expenses and other liabilities

     178,324  

Accrued acquisition costs

     8,203  
        

Goodwill

   $ 586,193  
        

In connection with the Transaction, the Company recorded liabilities of $8.2 million for an exit plan the Company began to formulate prior to the Transaction date. These liabilities principally relate to facilities leases, severance and other costs. The following presents the activity in the accruals recorded for restructuring related expenses (amounts in thousands); the Company expects to pay the remaining balance through 2011:

 

      Leases     Severance     Other     Total  

Balance at December 31, 2006

   $ 5,025     $ 2,295     $ —       $ 7,320  

Accruals

     —         335       141       476  

Cash payments

     (712 )     (1,515 )     (94 )     (2,321 )
                                

Balance at September 30, 2007

   $ 4,313     $ 1,115     $ 47     $ 5,475  
                                

Assuming the Transaction described above occurred as of the beginning of January 1, 2006, the Company’s unaudited pro forma revenue and net loss would have been $288.7 million and $13.9 million, respectively, for the three months ended September 30, 2006, and $889.4 million and $30.2 million, respectively, for the nine months ended September 30, 2006. This pro forma information does not include the acquisitions described below because they were not considered significant business combinations. The unaudited pro forma information is provided for informational purposes only. It is based on historical information, and does not necessarily reflect the actual results that would have occurred, nor is it indicative of future results of operations of the consolidated entities.

 

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Table of Contents
4. Business Combinations (continued):

 

On December 18, 2006, the Company acquired the assets of Star Contact (BVI) Ltd. and Call Center-Telemarketing Pro-Panama, S.A. (together “Star Contact”), a provider of outsourced, multi-lingual contact center and customer care services based in Panama City, Panama, for $36.2 million. The acquisition agreement contains a provision for annual earnout payments to be made to the seller, for each of the two years following the acquisition, provided that certain performance measures are met as of the end of each of the two years. During the three months ended September 30, 2007, the Company recorded $14.8 million in accrued expenses, for an estimate of the first annual earnout payment, which will be paid in the first quarter of 2008. The Company allocated $19.4 million of the purchase price to the customer relationships, $1.2 million to the non-compete agreement and recorded goodwill of $23.9 million, which is non-deductible for tax purposes, in the CRM segment, based on preliminary estimates. As a result of the acquisition, the Company expects to penetrate new markets, expand its current customer base, and reduce the cost of operations.

The following is a preliminary allocation of the purchase price to the assets acquired and liabilities assumed (amounts in thousands):

 

Purchase price

   $ 36,207  

Estimated earnout

     14,775  

Customer relationships

     (19,390 )

Non-compete agreement

     (1,200 )

Property and equipment

     (5,485 )

Other assets

     (4,837 )

Accrued expenses

     3,852  
        

Goodwill

   $ 23,922  
        

 

5. Comprehensive Income:

Comprehensive income consists of net income (loss) plus certain changes in assets and liabilities, including the effects of intercompany transactions, that are not included in net income (loss) but are reported as a separate component of stockholders’ equity. The Company’s comprehensive income was as follows (amounts in thousands):

 

      Successor     Predecessor     Successor     Predecessor  
      For the Three
Months Ended
September 30,
2007
    For the Three
Months Ended
September 30,
2006
    For the Nine
Months Ended
September 30,
2007
    For the Nine
Months Ended
September 30,
2006
 

Net (loss) income

   $ (3,141 )   $ 11,385     $ (5,241 )   $ 31,970  

Other comprehensive income:

        

Foreign currency translation adjustment

     1,670       (543 )     5,587       3,686  

Change in fair value of cash flow hedges, net of tax

     (732 )     (727 )     3,666       3,685  

Change in fair value of Predecessor interest rate cap, net of tax

     —         (111 )     —         (36 )

Net gains on cash flow hedges reclassified into earnings, net of tax

     (1,109 )     (1,531 )     (1,383 )     (2,887 )
                                

Comprehensive income

   $ (3,312 )   $ 8,473     $ 2,629     $ 36,418  
                                

The foreign currency translation adjustment was attributable to changes in the exchange rates used to translate the financial statements of the Company’s foreign operations into U.S. dollars.

 

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6. Purchased Accounts Receivable:

Portfolio Management and the U.K., Canadian and Australian divisions of ARM purchase defaulted consumer accounts receivable at a discount from the contractual principal balance. As of September 30, 2007, the carrying values of Portfolio Management’s and ARM’s purchased accounts receivable were $255.2 million and $7.6 million, respectively. The total outstanding balance due, representing the original undiscounted contractual amount less collections since acquisition, was $45.6 billion and $41.8 billion at September 30, 2007 and December 31, 2006, respectively.

The following summarizes the change in the carrying amount of the purchased accounts receivable (amounts in thousands):

 

      Successor     Predecessor  
     

For the Nine
Months Ended
September 30,

2007

    Period from
July 13 through
December 31,
2006
    Period from
January 1 through
November 15,
2006
 

Balance at beginning of period

   $ 244,100     $ —       $ 237,807  

Purchases:

      

Portfolios acquired in business combinations

     —         230,399       —    

Cash purchases

     89,805       29,709       81,839  

Noncash purchases (note 12)

     —         —         1,025  

Collections

     (187,863 )     (26,850 )     (220,586 )

Revenue recognized

     120,376       13,273       149,612  

Proceeds from portfolio sales and resales applied to carrying value

     (5,124 )     (2,801 )     (7,794 )

Allowance for impairment

     —         —         (7,909 )

Noncash adjustments

     714       —         —    

Foreign currency translation adjustment

     807       370       413  
                        

Balance at end of period

   $ 262,815     $ 244,100     $ 234,407  
                        

In the ordinary course of purchasing portfolios of accounts receivable, Portfolio Management may sell accounts from an acquired portfolio shortly after they were purchased. The proceeds from these resales are essentially equal to, and applied against, the carrying value of the accounts. Therefore, there is no gain recorded on these resales. For the three months ended September 30, 2007 and 2006, proceeds from portfolio resales were $1.1 million. For the nine months ended September 30, 2007 and 2006, proceeds from portfolio resales were $6.6 million and $4.9 million, respectively.

Portfolio Management sells certain aged and bankruptcy status portfolios of accounts receivable that have a low probability of payment under the Company’s collection platform. Proceeds from sales above the remaining carrying value are recorded as revenue. During the three months ended September 30, 2007 and 2006, Portfolio Management sold portfolios of accounts receivable for $12.8 million and $14.6 million with a carrying value of $2.5 million and $1.5 million, and recorded revenue of $10.3 million and $13.1 million, respectively. During the nine months ended September 30, 2007 and 2006, Portfolio Management sold portfolios of accounts receivable for $16.9 million and $24.7 million with a carrying value of $5.1 million and $2.5 million, and recorded revenue of $11.8 million and $22.1 million, respectively.

 

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6. Purchased Accounts Receivable (continued):

 

Accretable yield represents the excess of the cash flows expected to be collected during the life of the portfolio over the initial investment in the portfolio. The following presents the change in accretable yield (amounts in thousands):

 

      Successor     Predecessor     Successor     Predecessor  
      For the Three
Months Ended
September 30,
2007
    For the Three
Months Ended
September 30,
2006
    For the Nine
Months Ended
September 30,
2007
    For the Nine
Months Ended
September 30,
2006
 

Balance at beginning of period

   $ 355,050     $ 314,293     $ 465,451     $ 288,935  

Additions

     10,480       23,512       64,524       84,991  

Noncash adjustments

     (195 )     —         (714 )     —    

Accretion

     (35,443 )     (41,785 )     (120,376 )     (129,962 )

Reclassifications (to) from nonaccretable difference

     (21,371 )     1,222       (100,119 )     53,081  

Foreign currency translation adjustment

     (2 )     32       (247 )     229  
                                

Balance at end of period

   $ 308,519     $ 297,274     $ 308,519     $ 297,274  
                                

During the three months ended September 30, 2007 and 2006, the Company purchased accounts receivable with a cost of $15.8 million and $18.5 million, respectively, that had contractually required payments receivable at the date of acquisition of $662.3 million and $1.5 billion, respectively, and expected cash flows at the date of acquisition of $26.3 million and $42.0 million, respectively. During the nine months ended September 30, 2007 and 2006, the Company purchased accounts receivable with a cost of $89.8 million and $76.0 million, respectively, that had contractually required payments receivable at the date of acquisition of $4.1 billion and $3.8 billion, respectively, and expected cash flows at the date of acquisition of $154.3 million and $161.0 million, respectively.

 

7. Funds Held on Behalf of Clients:

In the course of the Company’s subsidiaries’ regular business activities as a provider of accounts receivable management services, the Company receives clients’ funds arising from the collection of accounts placed with the Company. These funds are placed in segregated cash accounts and are generally remitted to clients within 30 days. Funds held on behalf of clients of $55.1 million and $60.2 million at September 30, 2007 and December 31, 2006, respectively, have been shown net of their offsetting liability for financial statement presentation.

 

8. Goodwill and Other Intangible Assets:

SFAS No. 142, “Goodwill and Other Intangible Assets” requires goodwill to be allocated and tested at the reporting unit level. The Company’s reporting units are ARM, CRM and Portfolio Management. In connection with the Transaction, the Company allocated $586.2 million of the purchase price to goodwill. CRM’s goodwill balance includes $23.9 million from the acquisition of Star Contact (note 4). The Company’s reporting units had the following goodwill (amounts in thousands):

 

     September 30, 2007   December 31, 2006

ARM

  $ 328,069   $ 323,533

Portfolio Management

    155,518     155,377

CRM

    128,499     121,636
           

Total

  $ 612,086   $ 600,546
           

 

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8. Goodwill and Other Intangible Assets (continued):

 

The increase in ARM’s goodwill balance from December 31, 2006 to September 30, 2007, was primarily due to changes in the allocation of the fair market value of the acquired assets and liabilities related to the Transaction of approximately $2.9 million, $1.9 million of goodwill from the acquisition of Statewide Mercantile Services in January 2007, and changes in the exchange rates used for foreign currency translation. The increase in CRM’s goodwill balance from December 31, 2006 to September 30, 2007, was primarily due to the $14.8 million estimated earnout related to the Star Contact acquisition, offset in part by a decrease of $8.9 million due to changes in the allocation of the fair market value of the acquired assets and liabilities, also related to the Star Contact acquisition.

In connection with the Transaction, the Company allocated $96.6 million of the purchase price to the fair value of the NCO name. The trade name is an indefinite-lived intangible asset and therefore is not subject to amortization.

Other intangible assets subject to amortization consist of customer relationships and non-compete agreements. The following represents the other intangible assets subject to amortization (amounts in thousands):

 

      September 30, 2007    December 31, 2006
      Gross Carrying
Amount
   Accumulated
Amortization
   Gross Carrying
Amount
   Accumulated
Amortization

Customer relationships

   $ 332,613    $ 43,116    $ 324,579    $ 5,808

Non-compete agreements

     3,372      481      2,172      42
                           

Total

   $ 335,985    $ 43,597    $ 326,751    $ 5,850
                           

The Company recorded amortization expense for all other intangible assets of $13.5 million and $2.9 million during the three months ended September 30, 2007 and 2006, respectively, and $37.6 million and $8.8 million during the nine months ended September 30, 2007 and 2006, respectively. The following represents the Company’s expected amortization expense from these other intangible assets over the next five years (amounts in thousands):

 

For the Years Ended

December 31,

  Estimated
Amortization Expense

2007

  $ 49,922

2008

    50,050

2009

    49,593

2010

    48,718

2011

    48,524

 

9. Long-Term Debt:

Long-term debt consisted of the following (amounts in thousands):

 

      September 30, 2007     December 31, 2006  

Senior term loan

   $ 461,513     $ 465,000  

Senior revolving credit facility

     31,000       36,000  

Senior subordinated notes

     200,000       200,000  

Senior notes

     165,000       165,000  

Nonrecourse credit facility

     54,508       50,952  

Other

     1,388       1,361  

Less current portion

     (30,716 )     (36,692 )
                
   $ 882,693     $ 881,621  
                

 

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9. Long-Term Debt (continued):

 

Senior Credit Facility:

In connection with the Transaction, on November 15, 2006 the Company repaid the Predecessor senior credit facility and entered into a new senior credit facility (“Credit Facility”) with a syndicate of financial institutions. The Credit Facility consists of a $465.0 million term loan and a $100.0 million revolving credit facility, with an option to allow the Company to increase its borrowing capacity under the Credit Facility in an aggregate amount not to exceed $100.0 million, subject to the satisfaction of certain conditions. The Company is required to make quarterly repayments of $1.2 million on the term loan until the maturity date of May 15, 2013, at which time the remaining balance outstanding is due. The Company is also required to make annual prepayments, beginning with 2007, of 50 percent, 25 percent or zero percent of its excess annual cash flow, based on its leverage ratio. The revolving credit facility requires no minimum principal payments until its maturity date of November 15, 2011. At September 30, 2007, the balance outstanding on the term loan was $461.5 million and the balance outstanding on the revolving credit facility was $31.0 million. The availability of the revolving credit facility is reduced by any unused letters of credit ($5.1 million at September 30, 2007). As of September 30, 2007, the Company had $63.9 million of remaining availability under the revolving credit facility.

All borrowings bear interest at an annual rate equal to either, at the option of the Company, (i) the higher of the prime rate (7.75 percent at September 30, 2007) or the federal funds rate (4.58 percent at September 30, 2007) plus 0.50 percent, plus a margin of 2.00 percent for the first six months following the date of the Transaction and thereafter plus a margin of 1.50 percent to 2.00 percent in the case of the revolving credit facility and 1.75 percent to 2.00 percent in the case of the term loan, based on the Company’s funded debt to earnings before interest, taxes, depreciation and amortization (“EBITDA”) ratio; or (ii) LIBOR (5.12 percent at September 30, 2007) plus a margin of 3.00 percent for the first six months following the date of the Transaction and thereafter plus a margin of 2.50 percent to 3.00 percent in the case of the revolving credit facility, and 2.75 percent to 3.00 percent in the case of the term loan, based on the Company’s funded debt to EBITDA ratio. The Company is charged a quarterly commitment fee on the unused portion of the revolving credit facility at an annual rate of 0.50 percent. The effective interest rate on the Credit Facility was approximately 8.11 percent and 8.20 percent for the three and nine months ended September 30, 2007, respectively. The Credit Facility also provides that the Company obtain interest rate protection for a period of three years in a notional amount not to be less than 50 percent of the aggregate principal amount of the term loan facility.

Borrowings under the Credit Facility are collateralized by substantially all of the Company’s assets. The Credit Facility contains certain financial and other covenants such as maintaining a maximum leverage ratio and a minimum interest coverage ratio, and includes restrictions on, among other things, acquisitions, the incurrence of additional debt, investments, disposition of assets, liens and dividends and other distributions. If an event of default, such as failure to comply with covenants or a change of control, were to occur under the Credit Facility, the lenders would be entitled to declare all amounts outstanding under it immediately due and payable and foreclose on the pledged assets. The Company was in compliance with all required financial covenants and was not aware of any events of default as of September 30, 2007.

Senior Notes and Senior Subordinated Notes:

In connection with the Transaction, on November 15, 2006 the Company issued $165.0 million of floating rate senior notes due 2013 (“Senior Notes”) and $200.0 million of 11.875 percent senior subordinated notes due 2014 (“Senior Subordinated Notes”) (collectively, “the Notes”). The Notes are guaranteed, jointly and severally, on a senior basis with respect to the Senior Notes and on a senior subordinated basis with respect to the Senior Subordinated Notes, in each case by all of the Company’s existing and future domestic restricted subsidiaries (other than certain subsidiaries and joint ventures engaged in financing the purchase of delinquent accounts receivable portfolios and certain immaterial subsidiaries).

 

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9. Long-Term Debt (continued):

 

Senior Notes and Senior Subordinated Notes (continued):

The Senior Notes are senior unsecured obligations and are senior in right of payment to all existing and future senior subordinated indebtedness, including the Senior Subordinated Notes, and all future subordinated indebtedness. The Senior Notes bear interest at an annual rate equal to LIBOR plus 4.875 percent, reset quarterly. The effective interest rate of the Senior Notes was approximately 10.33 percent and 10.27 percent for the three and nine months ended September 30, 2007, respectively. The Company may redeem the Senior Notes, in whole or in part, at any time on or after November 15, 2008 at varying redemption prices depending on the redemption date, plus accrued and unpaid interest.

The Senior Subordinated Notes are unsecured senior subordinated obligations and are subordinated in right of payment to all existing and future senior indebtedness, including the Senior Notes and borrowings under the Credit Facility. The Company may redeem the Senior Subordinated Notes, in whole or in part, at any time on or after November 15, 2010 at varying redemption prices depending on the redemption date, plus accrued and unpaid interest. The Company also may redeem some or all of the Senior Notes at any time prior to November 15, 2008 and some or all of the Senior Subordinated Notes at any time prior to November 15, 2010, at a redemption price equal to 100 percent of the principal amount of the respective Notes to be redeemed, plus accrued and unpaid interest and an additional premium. Finally, subject to certain conditions, the Company may redeem up to 35 percent of the aggregate principal amount of the Senior Notes at any time prior to November 15, 2008 and up to 35 percent of the aggregate principal amount of the Senior Subordinated Notes at any time prior to November 15, 2009 with the net proceeds of a sale of its capital stock at a redemption price equal to 100 percent of the principal amount of the respective Notes to be redeemed, plus accrued and unpaid interest and an additional premium.

The indentures governing the Notes contain a number of covenants that limit the Company’s and its restricted subsidiaries’ ability, among other things, to: incur additional indebtedness and issue certain preferred stock, pay certain dividends, acquire shares of capital stock, make payments on subordinated debt or make investments, place limitations on distributions from restricted subsidiaries, issue or sell capital stock of restricted subsidiaries, guarantee indebtedness, sell or exchange assets, enter into transactions with affiliates, create certain liens, engage in unrelated businesses, and consolidate, merge or transfer all or substantially all of the Company’s assets and the assets of its subsidiaries on a consolidated basis. In addition, upon a change of control, the Company is required to offer to repurchase all of the Notes then outstanding, at a purchase price equal to 101 percent of their principal amount, plus any accrued interest to the date of repurchase.

Nonrecourse Credit Facility:

On August 31, 2007, the Company amended its existing nonrecourse credit facility and exclusivity agreements with a lender due to the lender’s spin off of its unit to an investment fund. Under the new agreements, all financings from September 1, 2006 and forward are now with the investment fund. The amended agreement provides that all purchases of accounts receivable by the Company with a purchase price in excess of $1.0 million are first offered to the lender for financing at its discretion. If the lender chooses to participate in the financing of a portfolio of accounts receivable, the financing may be structured, depending on the size and nature of the portfolio to be purchased, either as a borrowing arrangement or under various equity sharing arrangements. The lender will finance non-equity borrowings with floating interest at an annual rate equal to LIBOR plus 2.50 percent. As additional return on the debt financed portfolios, the lender receives residual cash flows, as negotiated, which is defined as all cash collections after servicing fees, floating rate interest, repayment of the borrowing, and the initial investment by the Company, including interest. These borrowings are nonrecourse to the Company and are due two years from the date of each respective loan, unless otherwise negotiated. The Company may terminate the agreement for a cost of $250,000 for each month remaining under the agreement from the date of termination until June 30, 2009, when the agreement expires. All financings entered into prior to September 1, 2006 remain under the prior agreement.

 

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9. Long-Term Debt (continued):

 

Nonrecourse Credit Facility (continued):

Borrowings under the amended credit facility are nonrecourse to the Company, except for the assets within the entities established in connection with the financing agreement. This loan agreement contains a collections performance requirement, among other covenants, that, if not met, provides for cross-collateralization with any other portfolios financed through the agreement, in addition to other remedies.

Total debt outstanding under this facility was $54.5 million and $51.0 million as of September 30, 2007 and December 31, 2006, respectively, which included $9.0 million and $10.8 million, respectively, of accrued residual interest. The effective interest rate on these loans, including the residual interest component, was approximately 17.7 percent and 24.1 percent for the three months ended September 30, 2007 and 2006, respectively, and 11.4 percent and 30.5 percent for the nine months ended September 30, 2007 and 2006, respectively. As of September 30, 2007, the Company was in compliance with all required covenants.

As noted above, upon full satisfaction of the notes payable and the return of the initial investment to the Company, including interest, the Company is obligated to pay the lender a contingent payment, as negotiated, net of servicing fees and other related charges. The contingent payment has been accounted for as an embedded derivative in accordance with SFAS No. 133, “Accounting for Derivative Instruments and Hedging Activities.” At September 30, 2007 and December 31, 2006, the estimated fair value of the embedded derivative was $9.0 million and $10.8 million, respectively. Changes in the fair market value of the embedded derivatives are recorded in interest expense on the statement of operations. During the three months ended September 30, 2007 and 2006, an increase of $71,000 and a decrease of $134,000, respectively, was recorded to reflect the revaluation of the embedded derivatives. During the nine months ended September 30, 2007 and 2006, a decrease of $1.1 million and an increase of $162,000, respectively, was recorded to reflect the revaluation of the embedded derivatives.

 

10. Stockholders’ Equity:

The Company’s Series A Preferred Stock (“Series A”) is entitled to a dividend at an annual rate of 14 percent, and the Company’s Class L Common Stock (“Class L”) is entitled to a yield at an annual rate of 14 percent. The dividends and yields are calculated on February 28, May 31, August 31 and November 30 of each year, beginning February 28, 2007. On February 28, 2007, May 31, 2007 and August 31, 2007, 49,604 shares, 44,803 shares and 46,384 shares, respectively, of Series A were issued for the Series A “paid-in-kind” dividends. The yields for Class L are compounding and accumulate on the unreturned initial investment but are not declared until payment. As of August 31, 2007, the accumulated yield for shares of Class L was $10.4 million.

 

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11. Derivative Financial Instruments:

The Company enters into forward exchange contracts to minimize the impact of currency fluctuations on transactions and cash flows. These contracts are designated as cash flow hedges. The Company had forward exchange contracts for the purchase of 21.9 million Canadian dollars and 651.0 million Philippine pesos outstanding at September 30, 2007, which mature throughout the remainder of 2007. For the three months ended September 30, 2007, the Company recorded unrealized net gains of $1.3 million in other comprehensive income (loss) for the change in fair value, and realized net gains of $1.4 million were reclassified into earnings. For the nine months ended September 30, 2007, the Company recorded unrealized net gains of $5.5 million in other comprehensive income (loss) for the change in fair value, and realized net gains of $1.4 million were reclassified into earnings. For the three months ended September 30, 2007, there were no ineffective cash flow hedges. For the nine months ended September 30, 2007, the Company recorded a net loss of $117,000 representing the ineffectiveness of certain cash flow hedges. For the three months ended September 30, 2006, the Company recorded unrealized net losses of $1.1 million in other comprehensive income (loss) for the change in fair value, and realized net gains of $2.4 million were reclassified into earnings. For the nine months ended September 30, 2006, the Company recorded unrealized net gains of $5.8 million in other comprehensive income (loss) for the change in fair value, and realized net gains of $2.9 million were reclassified into earnings. For the three and nine months ended September 30, 2006, the Company recorded a net gain of $427,000, representing the ineffectiveness of certain cash flow hedges. The impact of the settlement of the Company’s cash flow hedges was recorded in payroll and related expenses, selling, general and administrative expenses and other income (expense) in the statement of operations. At September 30, 2007, the fair market value of all outstanding cash flow hedges was a net asset of $1.8 million, which was included in other current assets. All of the accumulated gains and losses in other comprehensive income (loss) related to cash flow hedges at September 30, 2007, are expected to be reclassified into earnings within the next 12 months.

On November 30, 2006, the Company entered into interest rate swap agreements to minimize the impact of LIBOR fluctuations on interest payments on the Company’s floating rate debt. The interest rate swaps are designated as cash flow hedges. The interest rate swaps cover an aggregate notional amount of $189.0 million and were effective as of February 22, 2007. The Company is required to pay the counterparties quarterly interest payments at a weighted average fixed rate of 4.77 percent, and receives from the counterparties variable quarterly interest payments based on LIBOR. The net interest paid or received is included in interest expense. For the three months ended September 30, 2007, the Company recorded unrealized net losses of $2.5 million in other comprehensive income (loss) for the change in fair value, and realized net gains of $311,000 were reclassified into earnings. For the nine months ended September 30, 2007, the Company recorded unrealized net gains of $116,000 in other comprehensive income (loss) for the change in fair value, and realized net gains of $713,000 were reclassified into earnings. As of September 30, 2007, the fair market value of the interest rate swaps was a net liability of $596,000, which was included in other current assets.

The Company’s nonrecourse credit facility relating to purchased accounts receivable contains contingent payments that are accounted for as embedded derivatives. At September 30, 2007 and December 31, 2006, the estimated fair value of the embedded derivative was $9.0 million and $10.8 million, respectively. Changes in the fair market value of the embedded derivatives are recorded in interest expense on the statement of operations. During the three months ended September 30, 2007 and 2006, an increase of $71,000 and a decrease of $134,000, respectively, was recorded to reflect the revaluation of the embedded derivatives. During the nine months ended September 30, 2007 and 2006, a decrease of $1.1 million and an increase of $162,000, respectively, was recorded to reflect the revaluation of the embedded derivatives.

The Company enters into interest rate cap contracts to minimize the impact of LIBOR fluctuations on transactions and cash flows. The Company had interest rate caps covering an aggregate notional amount of $157.0 million at September 30, 2007, with a weighted average LIBOR cap rate of 6.00 percent. The interest rate caps are not designated as cash flow hedges, and, accordingly, changes in fair market value, if any, are recorded in other income (expense) in the statement of operations. As of September 30, 2007, the fair market value of all outstanding interest rate caps was $68,000, which was included in other current assets.

 

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12. Supplemental Cash Flow Information:

The following are supplemental disclosures of cash flow information (amounts in thousands):

 

      Successor    Predecessor
      For the Nine
Months Ended
September 30,
2007
   For the Nine
Months Ended
September 30,
2006

Noncash investing and financing activities:

     

Fair value of assets acquired

   $ 2,856    $ 4,911

Liabilities assumed from acquisitions

     776      1,615

Disposal of fixed assets

     740      1,336

Adjustment to acquisition accrual

     476      3,954

Nonrecourse borrowings to purchase accounts receivable

     —        1,025

Adjustments to purchased accounts receivable

     714      —  

 

13. Commitments and Contingencies:

Purchase Commitments:

The Company enters into noncancelable agreements with various telecommunications companies, a foreign labor subcontractor in India and other vendors that require minimum purchase commitments. These agreements expire between 2007 and 2009. The following represents the future minimum payments, by year and in the aggregate, under noncancelable purchase commitments (amounts in thousands):

 

2007

   $ 43,424

2008

     15,752

2009

     2,467
      
   $ 61,643
      

The Company incurred $14.8 million and $14.0 million of expense in connection with these purchase commitments for the three months ended September 30, 2007 and 2006, respectively, and $45.2 million and $46.2 million for the nine months ended September 30, 2007 and 2006, respectively.

Forward-Flow Agreements:

The Company has several fixed price agreements, or forward-flows, that obligate the Company to purchase, on a monthly basis, portfolios of charged-off accounts receivable meeting certain criteria. At September 30, 2007, the Company had forward-flows aggregating approximately $4.1 million per month, expiring between March 2008 and August 2012. The terms of the agreements vary; typically they can be terminated by the seller with either 30 days, 60 days or 90 days written notice. In November 2007, the Company entered into a new forward flow that obligates the Company to purchase, on a monthly basis, $6.1 million of charged-off accounts receivable meeting certain criteria. This forward flow expires in May 2008.

 

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Table of Contents
13. Commitments and Contingencies (continued):

 

Litigation and Investigations:

The Company is party, from time to time, to various legal proceedings, regulatory investigations and tax examinations incidental to its business. The Company continually monitors these legal proceedings, regulatory investigations and tax examinations to determine the impact and any required accruals.

Fort Washington Flood:

In June 2001, the first floor of the Company’s Fort Washington, Pennsylvania, headquarters was severely damaged by a flood caused by remnants of Tropical Storm Allison. The Company subsequently decided to relocate its corporate headquarters to Horsham, Pennsylvania. The Company filed a lawsuit on August 14, 2001 in the Court of Common Pleas, Montgomery County, Pennsylvania (Civil Action No. 01-15576) against the current landlord and the former landlord of the Fort Washington facilities to terminate the leases and to obtain other relief. The landlord and the former landlord filed counter-claims against the Company. The Company maintains a reserve that it believes is adequate to address its exposure to this matter and plans to continue to contest this matter.

U.S. Department of Justice:

On February 24, 2006, the U.S. Department of Justice alleged certain civil damages of approximately $5.0 million. The alleged damages relate to a matter the Company reported to federal authorities and the client in 2003 involving three employees who engaged in unauthorized student loan consolidations in connection with a client contract. The responsible employees were terminated at that time in 2003. The Company does not agree with the allegations regarding damages and has and will continue to engage in discussions with the Department of Justice in an effort to amicably resolve the matter. The Company expects that actual damages incurred as a result of this incident, if any, will be covered by insurance.

Tax Matters:

In 2004, the Company received notice of a proposed reassessment from a foreign taxing authority relating to certain matters occurring from 1998 through 2001 regarding one of the Company’s subsidiaries. In September 2006, the Company received the formal notice of reassessment in the amount of $17.1 million including interest and penalties (converted as of September 30, 2007), and in December 2006 the Company paid a deposit of $8.5 million including interest. The Company maintains a reserve that it believes is adequate to address its exposure to this matter and has contested the reassessment.

The Company is under audit by the State of Texas for alleged improper collection of state sales tax on collection services. Under Texas law, both client and debtor need to be within the state to create a taxable transaction. The State of Texas has issued an initial assessment. The Company’s contracts with its clients generally require the clients to reimburse the Company for sales taxes. The Company is working with its clients to reduce the assessment and the Company currently expects that it will be substantially reduced.

New York and Texas Attorneys General:

In August 2006, the Company received a subpoena from the New York Attorney General and in April 2007 the Company received a subpoena from the Texas Attorney General requesting information relating to the Company’s debt collection practices in such states. The Company has responded to such inquiries or investigations and provided certain information to the respective Attorneys General offices. The Company believes it is in compliance with the state laws of New York and Texas relating to debt collection practices in all material respects. However, no assurance can be given that any such inquiries or investigations will not result in a formal investigation or an enforcement action. Any such enforcement actions could result in fines as well as the suspension or termination of the Company’s ability to conduct business in such states.

 

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Table of Contents
13. Commitments and Contingencies (continued):

Litigation and Investigations (continued):

 

Other:

The Company is involved in other legal proceedings, regulatory investigations and tax examinations from time to time in the ordinary course of its business. Management believes that none of these other legal proceedings, regulatory investigations or tax examinations will have a materially adverse effect on the financial condition or results of operations of the Company.

 

14. Segment Reporting:

On November 15, 2006, the Company reorganized its business segments in connection with a management realignment. The ARM North America and ARM International segments have been combined and renamed ARM. The information presented below has been restated to reflect this reorganization.

As of September 30, 2007, the Company’s business consisted of three operating divisions: ARM, CRM and Portfolio Management. The accounting policies of the segments are the same as those described in note 2, “Accounting Policies” to the Company’s Annual Financial Statements, included in the Company’s prospectus filed pursuant to Rule 424(b)(3) on July 18, 2007.

ARM provides accounts receivable management services to consumer and commercial accounts for all market sectors including financial services, healthcare, retail and commercial, telecommunications, utilities, education, and government. ARM serves clients of all sizes in local, regional, and national markets in the United States, Canada, the United Kingdom and Australia. In addition to traditional accounts receivable collections, these services include developing the client relationship beyond bad debt recovery and delinquency management, and delivering cost-effective accounts receivable solutions to all market sectors. ARM had total assets, net of any intercompany balances, of $867.1 million and $932.2 million at September 30, 2007 and December 31, 2006, respectively. ARM had capital expenditures of $15.4 million and $24.8 million for the nine months ended September 30, 2007 and 2006, respectively. ARM also provides accounts receivable management services to Portfolio Management. ARM recorded revenue of $28.5 million and $30.0 million for these services for the three months ended September 30, 2007 and 2006, respectively, and $81.8 million and $91.1 million for the nine months ended September 30, 2007 and 2006, respectively. Included in ARM’s intercompany revenue for the three months ended September 30, 2007 and 2006, was $4.7 million and $5.4 million, respectively, of commissions from the sale of portfolios by Portfolio Management, and $6.2 million and $9.1 million for the nine months ended September 30, 2007 and 2006, respectively.

The CRM division provides customer relationship management services to clients in the United States, Canada and Latin America through offices in the United States, Canada, the Philippines, Panama and Barbados. The Company’s acquisition of Star Contact in December 2006 was included in the CRM segment. CRM had total assets, net of any intercompany balances, of $331.3 million and $287.7 million at September 30, 2007 and December 31, 2006, respectively. CRM had capital expenditures of $3.8 million and $11.0 million for the nine months ended September 30, 2007 and 2006, respectively. CRM also provides certain services to ARM. CRM recorded revenue of $115,000 and $302,000 for these services for the three and nine months ended September 30, 2007, respectively.

Portfolio Management purchases and manages defaulted consumer accounts receivable from consumer creditors such as banks, finance companies, retail merchants, utilities, healthcare companies and other consumer oriented companies. Portfolio Management had total assets, net of any intercompany balances, of $449.9 million and $424.2 million at September 30, 2007 and December 31, 2006, respectively.

 

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Table of Contents
14. Segment Reporting (continued):

 

The following tables represent the revenue, payroll and related expenses, selling, general, and administrative expenses, restructuring charges and income from operations before depreciation and amortization for each segment:

 

      Successor
     

For the Three Months Ended September 30, 2007

(amounts in thousands)

      Revenue     Payroll and
Related
Expenses
    Selling, General
and Admin.
Expenses
    Income from
Operations Before
Depreciation and
Amortization

ARM

   $ 207,510     $ 95,023     $ 89,628     $ 22,859

CRM

     83,141       62,265       13,675       7,201

Portfolio Management

     45,115       1,884       29,209       14,022

Eliminations

     (28,571 )     (115 )     (28,456 )     —  
                              

Total

   $ 307,195     $ 159,057     $ 104,056     $ 44,082
                              

 

      Predecessor
     

For the Three Months Ended September 30, 2006

(amounts in thousands)

      Revenue     Payroll and
Related
Expenses
   Selling, General
and Admin.
Expenses
    Restructuring
Charges
   Income from
Operations Before
Depreciation and
Amortization

ARM

   $ 213,338     $ 97,682    $ 90,828     $ 4,150    $ 20,678

CRM

     62,814       50,306      11,108       199      1,201

Portfolio Management

     55,275       2,086      34,114       —        19,075

Eliminations

     (29,868 )     —        (29,868 )     —        —  
                                    

Total

   $ 301,559     $ 150,074    $ 106,182     $ 4,349    $ 40,954
                                    

 

      Successor
     

For the Nine Months Ended September 30, 2007

(amounts in thousands)

      Revenue     Payroll and
Related
Expenses
    Selling, General
and Admin.
Expenses
    Income from
Operations Before
Depreciation and
Amortization

ARM

   $ 641,294     $ 295,567     $ 275,476     $ 70,251

CRM

     243,911       181,166       39,565       23,180

Portfolio Management

     132,605       5,856       84,589       42,160

Eliminations

     (82,078 )     (302 )     (81,776 )     —  
                              

Total

   $ 935,732     $ 482,287     $ 317,854     $ 135,591
                              

 

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Table of Contents
14. Segment Reporting (continued):

 

      Predecessor
     

For the Nine Months Ended September 30, 2006

(amounts in thousands)

      Revenue     Payroll and
Related
Expenses
   Selling, General
and Admin.
Expenses
    Restructuring
Charges
   Income from
Operations Before
Depreciation and
Amortization

ARM

   $ 665,467     $ 310,796    $ 279,169     $ 9,655    $ 65,847

CRM

     182,221       147,979      33,499       468      275

Portfolio Management

     153,015       6,349      97,887       —        48,779

Eliminations

     (91,182 )     —        (91,182 )     —        —  
                                    

Total

   $ 909,521     $ 465,124    $ 319,373     $ 10,123    $ 114,901
                                    

 

15. Related Party Transactions:

The Company has agreed to pay OEP a management fee of $3.0 million per year, plus reimbursement of expenses, for management, advice and related services. During the three and nine months ended September 30, 2007, the Company incurred $750,000 and $2.3 million, respectively, relating to management fees, which were included in selling, general and administrative expenses.

OEP is an affiliate of JPMorgan Chase & Co. (“JPM”), and JPM is a client of the Company. For the three and nine months ended September 30, 2007, the Company received fees for providing services to JPM of $2.8 million and $7.6 million, respectively. Additionally, affiliates of Citigroup are investors of the Company, and Citigroup is a client of the Company. For the three and nine months ended September 30, 2007, the Company received fees for providing services to Citigroup of $7.9 million and $25.9 million, respectively. During the nine months ended September 30, 2007, the Company purchased accounts receivable for a purchase price of $1.7 million from an affiliate of Citigroup.

In August 2007, the Company entered into an agreement to acquire Systems & Services Technologies, Inc. (“SST”), a third-party, non-mortgage consumer asset servicer, for approximately $13.4 million, plus a potential for a $10.0 million earnout payment, subject to post-closing adjustments. SST is a wholly owned subsidiary of JPM. The acquisition is expected to close during the fourth quarter of 2007.

 

16. Recently Issued and Proposed Accounting Pronouncements:

FASB Statement of Financial Accounting Standards No. 157, “Fair Value Measurements”:

In September 2006, the FASB issued Statement of Financial Accounting Standards No. 157, “Fair Value Measurements,” referred to as SFAS 157. This statement defines fair value and provides guidance for measuring assets and liabilities at fair value. This statement also expands the disclosure requirements about the use of fair value measurements. SFAS 157 is effective for fiscal years beginning after November 15, 2007. The Company has not completed its review and assessment of the impact of the adoption of SFAS 157.

FASB Statement of Financial Accounting Standards No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities – Including an amendment of FASB Statement No. 115”:

In February 2007, the FASB issued Statement of Financial Accounting Standards No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities – Including an amendment of FASB Statement No. 115,” referred to as SFAS 159. This statement permits the choice, at specified election dates, to measure certain financial instruments and other items at fair value, which are not currently required to be measured at fair value. SFAS 159 is effective for fiscal years beginning after November 15, 2007. The Company has not completed its review and assessment of the impact of the adoption of SFAS 159.

 

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Table of Contents
17. Subsidiary Guarantor Financial Information:

The Notes are fully and unconditionally guaranteed, jointly and severally, by certain domestic wholly owned subsidiaries of the Company (collectively, the “Guarantors”). Non-guarantors consist of all non-domestic subsidiaries, certain subsidiaries engaged in financing the purchase of delinquent accounts receivable portfolios, portfolio joint ventures (which are engaged in portfolio financing transactions) and certain immaterial subsidiaries (collectively, the “Non-Guarantors”). The following tables present the consolidating financial information for the Company (Parent), the Guarantors and the Non-Guarantors, together with eliminations, as of and for the periods indicated.

 

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Table of Contents
17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Balance Sheet

September 30, 2007

(Unaudited)

(Amounts in thousands)

 

      Parent     Guarantors    Non-Guarantors    Eliminations     Consolidated

ASSETS

            

Current assets:

            

Cash and cash equivalents

   $ —       $ 8,701    $ 21,795    $ —       $ 30,496

Accounts receivable, trade, net of allowance for doubtful accounts

     —         120,862      15,273      —         136,135

Purchased accounts receivable, current portion

     —         9,350      73,925      —         83,275

Deferred income taxes

     415       7,568      1,615      —         9,598

Prepaid expenses and other current assets

     2,362       20,986      8,958      —         32,306
                                    

Total current assets

     2,777       167,467      121,566      —         291,810
                                    

Property and equipment, net

     —         76,492      48,879      —         125,371
                                    

Other assets:

            

Goodwill

     —         548,756      63,331      —         612,087

Trade name

     —         93,766      2,847      —         96,613

Customer relationships and other intangible assets, net of accumulated amortization

     —         260,901      31,487      —         292,388

Purchased accounts receivable, net of current portion

     —         19,480      160,060      —         179,540

Deferred income taxes

     —         —        6,750      —         6,750

Investment in subsidiaries

     760,004       94,523      —        (854,527 )     —  

Other assets

     18,453       23,529      1,717      —         43,699
                                    

Total other assets

     778,457       1,040,955      266,192      (854,527 )     1,231,077
                                    

Total assets

   $ 781,234     $ 1,284,914    $ 436,637    $ (854,527 )   $ 1,648,258
                                    

LIABILITIES AND STOCKHOLDERS’ EQUITY

            

Current liabilities:

            

Long-term debt, current portion

   $ 4,650     $ 214    $ 25,852    $ —       $ 30,716

Intercompany (receivable) loan

     (170,789 )     90,236      80,553      —         —  

Income taxes payable

     —         —        10,106      —         10,106

Accounts payable

     750       13,836      3,881      —         18,467

Accrued expenses

     12,421       39,411      25,272      —         77,104

Accrued compensation and related expenses

     —         22,728      10,828      —         33,556
                                    

Total current liabilities

     (152,968 )     166,425      156,492      —         169,949

Long-term liabilities:

            

Long-term debt, net of current portion

     617,458       235,540      29,695      —         882,693

Deferred income taxes

     (74,532 )     158,287      55,321      —         139,076

Other long-term liabilities

     —         6,315      2,961      —         9,276

Minority interest

     —         —        56,048      —         56,048

Stockholders’ equity

     391,276       718,347      136,120      (854,527 )     391,216
                                    

Total liabilities and stockholders’ equity

   $ 781,234     $ 1,284,914    $ 436,637    $ (854,527 )   $ 1,648,258
                                    

 

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Table of Contents
17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Balance Sheet

December 31, 2006

(Unaudited)

(Amounts in thousands)

 

      Parent     Guarantors    Non-Guarantors    Eliminations     Consolidated

ASSETS

            

Current assets:

            

Cash and cash equivalents

   $ 339     $ 1,279    $ 12,281    $ —       $ 13,899

Accounts receivable, trade, net of allowance for doubtful accounts

     —         128,187      15,746      —         143,933

Purchased accounts receivable, current portion

     —         16,122      131,181      —         147,303

Deferred income taxes

     427       7,574      1,645      —         9,646

Prepaid expenses and other current assets

     2,971       21,127      5,482      —         29,580
                                    

Total current assets

     3,737       174,289      166,335      —         344,361
                                    

Property and equipment, net

     —         88,652      47,279      —         135,931
                                    

Other assets:

            

Goodwill

     —         545,544      55,002      —         600,546

Trade name

     —         93,766      2,847      —         96,613

Customer relationships and other intangible assets, net of accumulated amortization

     —         292,859      28,042      —         320,901

Purchased accounts receivable, net of current portion

     —         16,233      80,564      —         96,797

Deferred income taxes

     —         —        5,815      —         5,815

Investment in subsidiaries

     724,486       96,102      —        (820,588 )     —  

Other assets

     17,066       25,081      1,028      —         43,175
                                    

Total other assets

     741,552       1,069,585      173,298      (820,588 )     1,163,847
                                    

Total assets

   $ 745,289     $ 1,332,526    $ 386,912    $ (820,588 )   $ 1,644,139
                                    

LIABILITIES AND STOCKHOLDERS’ EQUITY

            

Current liabilities:

            

Long-term debt, current portion

   $ 4,650     $ 210    $ 31,832    $ —       $ 36,692

Intercompany (receivable) loan

     (232,277 )     178,576      53,701      —         —  

Income taxes payable

     —         —        6,987      —         6,987

Accounts payable

     —         9,383      2,210      —         11,593

Accrued expenses

     12,083       50,562      11,136      —         73,781

Accrued compensation and related expenses

     —         23,193      10,828      —         34,021
                                    

Total current liabilities

     (215,544 )     261,924      116,694      —         163,074

Long-term liabilities:

            

Long-term debt, net of current portion

     625,945       235,938      19,738      —         881,621

Deferred income taxes

     (53,433 )     145,495      52,681      —         144,743

Other long-term liabilities

     —         7,598      3,154      —         10,752

Minority interest

     —         —        55,628      —         55,628

Stockholders’ equity

     388,321       681,571      139,017      (820,588 )     388,321
                                    

Total liabilities and stockholders’ equity

   $ 745,289     $ 1,332,526    $ 386,912    $ (820,588 )   $ 1,644,139
                                    

 

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Table of Contents
17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Operations

For the Three Months Ended September 30, 2007

(Unaudited)

(Amounts in thousands)

 

      Parent     Guarantors     Non-Guarantors     Eliminations     Consolidated  

Revenues:

          

Services

   $ —       $ 271,709     $ 79,365     $ (89,879 )   $ 261,195  

Portfolio

     —         6,662       29,056       —         35,718  

Portfolio sales

     —         6,923       3,359       —         10,282  
                                        

Total revenues

     —         285,294       111,780       (89,879 )     307,195  
                                        

Operating costs and expenses:

          

Payroll and related expenses

     3       161,212       58,999       (61,157 )     159,057  

Selling, general and administrative expenses

     1,013       92,269       39,496       (28,722 )     104,056  

Depreciation and amortization expense

     —         17,626       7,468       —         25,094  
                                        

Total operating costs and expenses

     1,016       271,107       105,963       (89,879 )     288,207  
                                        

(Loss) income from operations

     (1,016 )     14,187       5,817       —         18,988  
                                        

Other income (expense):

          

Interest and investment income

     (17 )     382       150       —         515  

Interest expense

     (16,276 )     (5,964 )     (2,244 )     —         (24,484 )

Interest (expense) income to affiliate

     (280 )     2,085       (1,805 )     —         —    

Subsidiary income

     7,777       (295 )     —         (7,482 )     —    

Other income

     —         849       —         —         849  
                                        
     (8,796 )     (2,943 )     (3,899 )     (7,482 )     (23,120 )
                                        

(Loss) income before income taxes

     (9,812 )     11,244       1,918       (7,482 )     (4,132 )

Income tax (benefit) expense

     (6,731 )     4,450       825       —         (1,456 )
                                        

(Loss) income before minority interest

     (3,081 )     6,794       1,093       (7,482 )     (2,676 )

Minority interest

     —         —         (465 )     —         (465 )
                                        

Net (loss) income

   $ (3,081 )   $ 6,794     $ 628     $ (7,482 )   $ (3,141 )
                                        

 

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Table of Contents
17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Income

For the Three Months Ended September 30, 2006

(Unaudited)

(Amounts in thousands)

 

      Parent     Guarantors     Non-Guarantors     Eliminations     Consolidated  

Revenues:

          

Services

   $ —       $ 260,372     $ 74,509     $ (88,962 )   $ 245,919  

Portfolio

     —         9,249       33,295       —         42,544  

Portfolio sales

     —         4,561       8,535       —         13,096  
                                        

Total revenues

     —         274,182       116,339       (88,962 )     301,559  
                                        

Operating costs and expenses:

          

Payroll and related expenses

     3       158,373       50,792       (59,094 )     150,074  

Selling, general and administrative expenses

     1,555       93,124       41,371       (29,868 )     106,182  

Depreciation and amortization expense

     —         9,822       3,831       —         13,653  

Restructuring charges

     —         3,543       806       —         4,349  
                                        

Total operating costs and expenses

     1,558       264,862       96,800       (88,962 )     274,258  
                                        

(Loss) income from operations

     (1,558 )     9,320       19,539       —         27,301  
                                        

Other income (expense):

          

Interest and investment income

     —         263       (24 )     —         239  

Interest expense

     (2,242 )     (1,922 )     (4,253 )     —         (8,417 )

Interest (expense) income to affiliate

     (10,827 )     11,480       (653 )     —         —    

Subsidiary income

     20,945       6,908       —         (27,853 )     —    

Other income

     —         853       —         —         853  
                                        
     7,876       17,582       (4,930 )     (27,853 )     (7,325 )
                                        

Income before income taxes

     6,318       26,902       14,609       (27,853 )     19,976  

Income tax (benefit) expense

     (5,067 )     6,564       5,174       —         6,671  
                                        

Income before minority interest

     11,385       20,338       9,435       (27,853 )     13,305  

Minority interest

     —         —         (1,920 )     —         (1,920 )
                                        

Net income

   $ 11,385     $ 20,338     $ 7,515     $ (27,853 )   $ 11,385  
                                        

 

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Table of Contents
17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Operations

For the Nine Months Ended September 30, 2007

(Unaudited)

(Amounts in thousands)

 

      Parent     Guarantors     Non-Guarantors     Eliminations     Consolidated  

Revenues:

          

Services

   $ —       $ 816,125     $ 251,478     $ (265,361 )   $ 802,242  

Portfolio

     —         27,421       94,298       —         121,719  

Portfolio sales

     —         8,148       3,623       —         11,771  
                                        

Total revenues

     —         851,694       349,399       (265,361 )     935,732  
                                        

Operating costs and expenses:

          

Payroll and related expenses

     10       492,514       172,716       (182,953 )     482,287  

Selling, general and administrative expenses

     3,075       268,609       128,578       (82,408 )     317,854  

Depreciation and amortization expense

     —         53,704       18,858       —         72,562  
                                        

Total operating costs and expenses

     3,085       814,827       320,152       (265,361 )     872,703  
                                        

(Loss) income from operations

     (3,085 )     36,867       29,247       —         63,029  
                                        

Other income (expense):

          

Interest and investment income

     7       1,063       664       —         1,734  

Interest expense

     (49,364 )     (15,456 )     (5,891 )     —         (70,711 )

Interest (expense) income to affiliate

     (4,972 )     9,967       (4,995 )     —         —    

Subsidiary income

     31,342       6,061       —         (37,403 )     —    

Other income

     —         1,612       —         —         1,612  
                                        
     (22,987 )     3,247       (10,222 )     (37,403 )     (67,365 )
                                        

(Loss) income before income taxes

     (26,072 )     40,114       19,025       (37,403 )     (4,336 )

Income tax (benefit) expense

     (20,891 )     12,872       5,788       —         (2,231 )
                                        

(Loss) income before minority interest

     (5,181 )     27,242       13,237       (37,403 )     (2,105 )

Minority interest

     —         —         (3,136 )     —         (3,136 )
                                        

Net (loss) income

   $ (5,181 )   $ 27,242     $ 10,101     $ (37,403 )   $ (5,241 )
                                        

 

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17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC.

Consolidating Statement of Income

For the Nine Months Ended September 30, 2006

(Unaudited)

(Amounts in thousands)

 

      Parent     Guarantors     Non-Guarantors     Eliminations     Consolidated  

Revenues:

          

Services

   $ —       $ 804,224     $ 219,495     $ (268,211 )   $ 755,508  

Portfolio

     —         33,974       97,985       —         131,959  

Portfolio sales

     —         10,180       11,874       —         22,054  
                                        

Total revenues

     —         848,378       329,354       (268,211 )     909,521  
                                        

Operating costs and expenses:

          

Payroll and related expenses

     10       487,793       154,350       (177,029 )     465,124  

Selling, general and administrative expenses

     2,522       288,305       119,728       (91,182 )     319,373  

Depreciation and amortization expense

     230       28,648       10,890       —         39,768  

Restructuring charges

     —         8,579       1,544       —         10,123  
                                        

Total operating costs and expenses

     2,762       813,325       286,512       (268,211 )     834,388  
                                        

(Loss) income from operations

     (2,762 )     35,053       42,842       —         75,133  
                                        

Other income (expense):

          

Interest and investment income

     156       1,114       559       —         1,829  

Interest expense

     (7,535 )     (4,675 )     (10,011 )     —         (22,221 )

Interest (expense) income to affiliate

     (27,311 )     29,190       (1,879 )     —         —    

Subsidiary income

     56,522       13,981       —         (70,503 )     —    

Other income

     —         853       —         —         853  
                                        
     21,832       40,463       (11,331 )     (70,503 )     (19,539 )
                                        

Income before income taxes

     19,070       75,516       31,511       (70,503 )     55,594  

Income tax (benefit) expense

     (12,900 )     21,475       11,100       —         19,675  
                                        

Income before minority interest

     31,970       54,041       20,411       (70,503 )     35,919  

Minority interest

     —         —         (3,949 )     —         (3,949 )
                                        

Net income

   $ 31,970     $ 54,041     $ 16,462     $ (70,503 )   $ 31,970  
                                        

 

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17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC

Consolidating Statement of Cash Flows

For the Nine Months Ended September 30, 2007

(Unaudited)

(Amounts in thousands)

 

     Parent     Guarantors     Non-Guarantors     Consolidated  

Net cash (used in) provided by operating activities

   $ (52,155 )   $ 84,864     $ 24,474     $ 57,183  
                                

Cash flows from investing activities:

        

Purchases of accounts receivable

     —         (5,875 )     (83,930 )     (89,805 )

Collections applied to principal of purchased accounts receivable

     —         6,203       61,284       67,487  

Proceeds from sales and resales of purchased accounts receivable

     —         6,420       10,475       16,895  

Purchases of property and equipment

     —         (12,459 )     (6,697 )     (19,156 )

Proceeds from notes receivable

     —         855       —         855  

Net cash paid for acquisitions and related costs

     —         (3,743 )     (2,239 )     (5,982 )
                                

Net cash used in investing activities

     —         (8,599 )     (21,107 )     (29,706 )
                                

Cash flows from financing activities:

        

Repayment of notes payable

     —         (468 )     (30,678 )     (31,146 )

Borrowings under notes payable

     —         —         32,621       32,621  

Repayments under senior credit facility

     (57,988 )     —         —         (57,988 )

Borrowings under senior credit facility

     49,500       —         —         49,500  

Borrowings under (repayment of) intercompany notes payable

     60,475       (67,845 )     7,370       —    

Payment of fees to acquire debt

     (171 )     (530 )     —         (701 )

Investment in subsidiary by minority interest

     —         —         1,175       1,175  

Return of investment in subsidiary to minority interest

     —         —         (5,480 )     (5,480 )
                                

Net cash provided by (used in) financing activities

     51,816       (68,843 )     5,008       (12,019 )
                                

Effect of exchange rate on cash

     —         —         1,139       1,139  
                                

Net (decrease) increase in cash and cash equivalents

     (339 )     7,422       9,514       16,597  

Cash and cash equivalents at beginning of the period

     339       1,279       12,281       13,899  
                                

Cash and cash equivalents at end of the period

   $ —       $ 8,701     $ 21,795     $ 30,496  
                                

 

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17. Subsidiary Guarantor Financial Information (continued):

 

NCO GROUP, INC

Consolidating Statement of Cash Flows

For the Nine Months Ended September 30, 2006

(Unaudited)

(Amounts in thousands)

 

     Parent     Guarantors     Non-Guarantors     Consolidated  

Net cash (used in) provided by operating activities

   $ (4,965 )   $ 70,428     $ 33,408     $ 98,871  
                                

Cash flows from investing activities:

        

Purchases of accounts receivable

     —         (8,551 )     (67,446 )     (75,997 )

Collections applied to principal of purchased accounts receivable

     —         13,599       52,577       66,176  

Proceeds from sales and resales of purchased accounts receivable

     —         11,548       17,861       29,409  

Purchases of property and equipment

     —         (26,254 )     (9,595 )     (35,849 )

Proceeds from notes receivable

     —         887       —         887  

Proceeds from sale to minority interest

     —         —         12,720       12,720  

Net cash paid for acquisitions and related costs

     —         (2,011 )     (6,011 )     (8,022 )
                                

Net cash (used in) provided by investing activities

     —         (10,782 )     106       (10,676 )
                                

Cash flows from financing activities:

        

Repayment of notes payable

     —         (6,115 )     (38,427 )     (44,542 )

Borrowings under notes payable

     —         —         17,205       17,205  

Repayments under senior credit facility

     (69,400 )     (53,300 )     —         (122,700 )

Borrowings under senior credit facility

     131,000       50,500       —         181,500  

Repayment of convertible notes

     (125,000 )     —         —         (125,000 )

Borrowings under (repayment of) intercompany notes payable

     64,211       (49,332 )     (14,879 )     —    

Payment of fees to acquire debt

     —         (32 )     —         (32 )

Investment in subsidiary by minority interest

     —         —         2,875       2,875  

Return of investment in subsidiary to minority interest

     —         —         (1,034 )     (1,034 )

Issuance of stock, net of taxes

     4,054       —         —         4,054  
                                

Net cash provided by (used in) financing activities

     4,865       (58,279 )     (34,260 )     (87,674 )
                                

Effect of exchange rate on cash

     —         —         2,349       2,349  
                                

Net (decrease) increase in cash and cash equivalents

     (100 )     1,367       1,603       2,870  

Cash and cash equivalents at beginning of the period

     100       5,093       18,523       23,716  
                                

Cash and cash equivalents at end of the period

   $ —       $ 6,460     $ 20,126     $ 26,586  
                                

 

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Forward-Looking Statements

Certain statements included in this Quarterly Report, other than historical facts, are forward-looking statements (as such term is defined in the Securities Exchange Act of 1934, and the regulations thereunder), which are intended to be covered by the safe harbors created thereby. Forward-looking statements include, without limitation, statements as to:

 

   

the Company’s expected future results of operations;

 

   

the Company’s growth strategy;

 

   

fluctuations in quarterly operating results;

 

   

the integration of acquisitions;

 

   

the final outcome of the Company’s litigation with its former landlord;

 

   

the effects of terrorist attacks, war and the economy on the Company’s business;

 

   

expected increases in operating efficiencies;

 

   

anticipated trends in the business process outsourcing industry, referred to as BPO;

 

   

estimates of future cash flows and allowances for impairments of purchased accounts receivable;

 

   

estimates of goodwill impairments and amortization expense of other intangible assets;

 

   

the effects of legal proceedings, regulatory investigations and tax examinations;

 

   

the effects of changes in accounting pronouncements; and

 

   

statements as to trends or the Company’s or management’s beliefs, expectations and opinions.

The words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “plan,” “will,” “would,” “should,” “guidance,” “potential,” “continue,” “project,” “forecast,” “confident,” and similar expressions are typically used to identify forward-looking statements. These statements are based on assumptions and assessments made by the Company’s management in light of their experience and their perception of historical trends, current conditions, expected future developments and other factors they believe to be appropriate. Forward-looking statements are not guarantees of the Company’s future performance and are subject to risks and uncertainties and may be affected by various factors that may cause actual results, developments and business decisions to differ materially from those in the forward-looking statements. Some of the factors that may cause actual results, developments and business decisions to differ materially from those contemplated by such forward-looking statements include:

 

   

risks related to the Company’s substantial indebtedness incurred in connection with the Transaction;

 

   

the risk that the Company will not be able to implement its growth strategy as and when planned;

 

   

risks associated with growth and acquisitions;

 

   

the risk that the Company will not be able to realize operating efficiencies in the integration of its acquisitions;

 

   

fluctuations in quarterly operating results;

 

   

risks related to the timing of contracts;

 

   

risks related to purchased accounts receivable;

 

   

risks related to possible impairment of goodwill and other intangible assets;

 

   

risks related to union organizing efforts at the Company’s facilities;

 

   

risks associated with technology;

 

   

risks related to the implementation of the Company’s Enterprise Resource Planning system;

 

   

risks related to the final outcome of the Company’s litigation with its former landlord;

 

   

risks related to litigation, regulatory investigations and tax examinations;

 

   

risks related to past or possible future terrorist attacks;

 

   

risks related to natural disasters or the threat or outbreak of war or hostilities;

 

   

risks related to the domestic and international economies;

 

   

the risk that the Company will not be able to improve margins;

 

   

risks related to the Company’s international operations;

 

   

risks related to the availability of qualified employees, particularly in new or more cost-effective locations;

 

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risks related to currency fluctuations;

 

   

risks related to reliance on independent telecommunications service providers;

 

   

risks related to concentration of the Company’s clients in the financial services, telecommunications and healthcare sectors;

 

   

risks related to potential consumer resistance to outbound services;

 

   

risks related to the possible loss of key clients;

 

   

risks related to changes in government regulations affecting the teleservices and telecommunications industries;

 

   

risks related to competition from other outside providers of BPO services and the in-house operations of existing and potential clients; and

 

   

risks related to competition with other purchasers of accounts receivable.

The Company can give no assurance that any of the events anticipated by the forward-looking statements will occur or, if any of them does, what impact they will have on our results of operations and financial condition. The Company disclaims any intent or obligation to publicly update or revise any forward-looking statements, regardless of whether new information becomes available, future developments occur or otherwise. For additional information concerning the risks that affect us, see “Part II. Other Information – Item 1A. Risk Factors” of this Report on Form 10-Q.

Overview

On November 15, 2006, NCO Group, Inc. was acquired by and became a wholly owned subsidiary of Collect Holdings Inc., an entity controlled by One Equity Partners and its affiliates, with participation by Michael J. Barrist, Chairman, President and Chief Executive Officer of NCO Group, Inc., certain other members of executive management and other co-investors, referred to as the Transaction. Under the terms of the merger agreement, NCO Group, Inc. shareholders received $27.50 in cash, without interest, for each share of NCO Group, Inc. common stock that they held. On February 27, 2007, NCO Group, Inc. was merged with and into Collect Holdings, Inc. and the surviving corporation was renamed NCO Group, Inc. The accompanying consolidated financial statements are presented for two periods, Predecessor and Successor which relate to the period of operations preceding the Transaction and the period of operations succeeding the Transaction, respectively. Collect Holdings was formed on July 13, 2006 (there were no operations from the date of inception until the Transaction on November 15, 2006).

We are a holding company and conduct substantially all of our business operations through our subsidiaries. We are an international provider of business process outsourcing services, referred to as BPO, primarily focused on accounts receivable management, referred to as ARM, and customer relationship management, referred to as CRM, serving a wide range of clients in North America and abroad through our global network of over 100 offices. We also purchase and manage past due consumer accounts receivable from consumer creditors such as banks, finance companies, retail merchants, utilities, healthcare companies, and other consumer-oriented companies.

Our operating costs consist principally of payroll and related costs; selling, general and administrative costs; and depreciation and amortization. Payroll and related expenses consist of wages and salaries, commissions, bonuses, and benefits for all of our employees, including management and administrative personnel. Selling, general and administrative expenses include telephone, postage and mailing costs, outside collection attorneys and other third-party collection services providers, and other collection costs, as well as expenses that directly support operations, including facility costs, equipment maintenance, sales and marketing, data processing, professional fees, and other management costs. During 2005 and the first nine months of 2006, the earnings of the CRM division were impacted by increased expenses associated with implementing new clients. We incur the upfront expenses required to begin working for a new client, such as facilities and telephone expense, before we begin generating the offsetting revenue.

We have grown rapidly, through both acquisitions as well as internal growth. On January 9, 2007, we acquired Statewide Mercantile Services, referred to as SMS, a provider of ARM services in Australia, which included SMS’ portfolio of purchased accounts receivable. During 2006, we completed two acquisitions: Australian Receivables Limited, referred to as ARL, in July 2006; and Star Contact (BVI) Ltd and Call Center Telemarketing Pro-Panama, S.A., referred to as Star Contact, in December 2006.

 

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On November 15, 2006, we reorganized our business segments in connection with a management realignment. The ARM North America and ARM International segments have been combined and renamed ARM. The information presented below has been restated to reflect this reorganization. Our business currently consists of three operating divisions: ARM, CRM and Portfolio Management.

Three Months Ended September 30, 2007 (Successor) Compared to Three Months Ended September 30, 2006 (Predecessor)

Revenue. Revenue increased $5.6 million, or 1.9 percent, to $307.2 million for the three months ended September 30, 2007, from $301.6 million for the three months ended September 30, 2006.

Our operations are organized into three market specific divisions that include: ARM, CRM and Portfolio Management. For the three months ended September 30, 2007, these divisions accounted for $207.5 million, $83.1 million and $45.1 million of revenue, respectively. Included in ARM’s revenue was $28.5 million of intercompany revenue from Portfolio Management, which was eliminated upon consolidation, and included in CRM’s revenue was $115,000 of intercompany revenue from ARM, which was eliminated upon consolidation. For the three months ended September 30, 2006, these divisions accounted for $213.3 million, $62.8 million and $55.3 million of revenue, respectively. Included in ARM’s revenue was $29.9 million of intercompany revenue from Portfolio Management, which was eliminated upon consolidation.

ARM’s revenue decreased $5.8 million, or 2.7 percent, to $207.5 million for the three months ended September 30, 2007, from $213.3 million for the three months ended September 30, 2006. The decrease in ARM’s revenue was primarily attributable to a weaker collection environment during 2007, the negative impact of foreign currency exchange rates and a $1.4 million decrease in fees from collection services performed for Portfolio Management. Included in the intercompany service fees for the three months ended September 30, 2007 and 2006, was $4.7 million and $5.4 million, respectively, of commissions from the sale of accounts receivable by Portfolio Management.

Revenue for the CRM division increased $20.3 million, or 32.4 percent, to $83.1 million for the three months ended September 30, 2007, from $62.8 million for the three months ended September 30, 2006. The increase in CRM’s revenue was primarily due to increased client volume, related to the implementation of new contracts during 2006 and 2007, partially offset by the negative impact of foreign currency exchange rates.

Portfolio Management’s revenue decreased $10.2 million, or 18.4 percent, to $45.1 million for the three months ended September 30, 2007, from $55.3 million for the three months ended September 30, 2006. Portfolio Management’s collections, excluding all portfolio sales, decreased $4.5 million, or 7.7 percent, to $53.6 million for the three months ended September 30, 2007, from $58.1 million for the three months ended September 30, 2006. Portfolio Management’s revenue represented 64.9 percent of collections, excluding all portfolio sales, for the three months ended September 30, 2007, as compared to 72.6 percent of collections, excluding all portfolio sales, for the three months ended September 30, 2006. The decrease in revenue primarily reflects the effect of lower revenue recognition on collections, due in part to the prior year period portfolio of receivables consisting largely of the lower cost, higher yielding RMA and Marlin portfolios acquired in September 2005, and lower collections due to the weaker collection environment during 2007. Also contributing to decrease in revenue was lower gains on sales of accounts, which was $10.3 million for the three months ended September 30, 2007 compared to $13.1 million for the three months ended September 30, 2006.

Payroll and related expenses. Payroll and related expenses increased $9.0 million to $159.1 million for the three months ended September 30, 2007, from $150.1 million for the three months ended September 30, 2006, and increased as a percentage of revenue to 51.8 percent from 49.8 percent. Included in ARM’s payroll and related expenses for the three months ended September 30, 2007, was $115,000 of intercompany expense to CRM, for services provided to ARM.

ARM’s payroll and related expenses decreased $2.7 million to $95.0 million for the three months ended September 30, 2007, from $97.7 million for the three months ended September 30, 2006, and remained flat as a percentage of revenue at 45.8 percent. Payroll and related expenses decreased primarily due to the effective management of labor.

 

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CRM’s payroll and related expenses increased $12.0 million to $62.3 million for the three months ended September 30, 2007, from $50.3 million for the three months ended September 30, 2006, but decreased as a percentage of revenue to 74.9 percent from 80.1 percent. The decrease in payroll and related expenses as a percentage of revenue was primarily attributable to the increased revenue from the ramp up of the new contracts implemented during 2007, as well as the absorption of the fixed payroll costs over the higher revenue base.

Portfolio Management’s payroll and related expenses decreased $202,000 to $1.9 million for the three months ended September 30, 2007, from $2.1 million for the three months ended September 30, 2006, but increased as a percentage of revenue to 4.2 percent from 3.8 percent. Portfolio Management outsources all of the collection services to ARM and, therefore, has a relatively small fixed payroll cost structure.

Selling, general and administrative expenses. Selling, general and administrative expenses decreased $2.1 million to $104.1 million for the three months ended September 30, 2007, from $106.2 million for the three months ended September 30, 2006, and decreased as a percentage of revenue to 33.9 percent from 35.1 percent. Included in Portfolio Management’s selling, general and administrative expenses for the three months ended September 30, 2007 and 2006, was $28.5 million and $29.9 million, respectively, of intercompany expense to ARM, for services provided to Portfolio Management. During the three months ended September 30, 2006, we recorded charges of $1.3 million related to the Transaction and charges of $381,000 related to the integration of the RMA acquisition.

ARM’s selling, general and administrative expenses decreased $1.2 million to $89.6 million for the three months ended September 30, 2007, from $90.8 million for the three months ended September 30, 2006, but increased as a percentage of revenue to 43.2 percent from 42.6 percent. The increase in selling, general and administrative expenses as a percentage of revenue was primarily attributable to leveraging our infrastructure over a lower revenue base. Included in ARM’s selling, general and administrative expenses for the three months ended September 30, 2006, were charges of $1.3 million related to the Transaction and charges of $381,000 related to the integration of the RMA acquisition.

CRM’s selling, general and administrative expenses increased $2.6 million to $13.7 million for the three months ended September 30, 2007, from $11.1 million for the three months ended September 30, 2006, but decreased as a percentage of revenue to 16.4 percent from 17.7 percent. The decrease in selling, general and administrative expenses as a percentage of revenue was primarily attributable to the higher revenue base allowing for a better leverage of our infrastructure in this division.

Portfolio Management’s selling, general and administrative expenses decreased $4.9 million to $29.2 million for the three months ended September 30, 2007, from $34.1 million for the three months ended September 30, 2006, but increased as a percentage of revenue to 64.7 percent from 61.7 percent. The decrease primarily resulted from lower servicing fees from ARM. The increase in selling, general and administrative expenses as a percentage of revenue was due primarily to the lower revenue base this quarter.

Restructuring charge. During the three months ended September 30, 2006, we incurred restructuring charges of $4.3 million related to the restructuring of our legacy operations to streamline our cost structure, in conjunction with the RMA acquisition. The charges consisted primarily of costs associated with the closing of redundant facilities and severance.

Depreciation and amortization. Depreciation and amortization increased to $25.1 million for the three months ended September 30, 2007, from $13.7 million for the three months ended September 30, 2006. The increase was attributable to amortization of the customer relationships resulting from the Transaction, as well as higher depreciation on additions to property and equipment during 2006 and 2007.

Other income (expense). Interest expense increased to $24.5 million for the three months ended September 30, 2007, from $8.4 million for the three months ended September 30, 2006. The increase was attributable to the debt incurred in connection with the Transaction. Other income for the three months ended September 30, 2007 included approximately $477,000 of net gains resulting from the settlement of certain foreign exchange contracts.

 

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Income tax (benefit) expense. For the three months ended September 30, 2007, income tax benefit was $1.5 million compared to income tax expense of $6.7 million for the three months ended September 30, 2006. The income tax benefit for the three months ended September 30, 2007 resulted from losses in the domestic ARM and CRM businesses combined with income from certain foreign businesses which are not subject to income tax.

Nine months ended September 30, 2007 (Successor) Compared to Nine months ended September 30, 2006 (Predecessor)

Revenue. Revenue increased $26.2 million, or 2.9 percent, to $935.7 million for the nine months ended September 30, 2007, from $909.5 million for the nine months ended September 30, 2006.

Our operations are organized into three market specific divisions that include: ARM, CRM and Portfolio Management. For the nine months ended September 30, 2007, these divisions accounted for $641.3 million, $243.9 million and $132.6 million of revenue, respectively. Included in ARM’s revenue was $81.8 million of intercompany revenue from Portfolio Management, which was eliminated upon consolidation, and included in CRM’s revenue was $302,000 of intercompany revenue from ARM, which was eliminated upon consolidation. For the nine months ended September 30, 2006, these divisions accounted for $665.5 million, $182.2 million and $153.0 million of revenue, respectively. Included in ARM’s revenue was $91.2 million of intercompany revenue from Portfolio Management, which was eliminated upon consolidation.

ARM’s revenue decreased $24.2 million, or 3.6 percent, to $641.3 million for the nine months ended September 30, 2007, from $665.5 million for the nine months ended September 30, 2006. The decrease in ARM’s revenue was primarily attributable to a weaker collection environment during 2007 and an $9.4 million decrease in fees from collection services performed for Portfolio Management. Included in the intercompany service fees for the nine months ended September 30, 2007 and 2006, was $6.2 million and $9.1 million, respectively, of commissions from the sale of accounts receivable by Portfolio Management.

Revenue for the CRM division increased $61.7 million, or 33.9 percent, to $243.9 million for the nine months ended September 30, 2007, from $182.2 million for the nine months ended September 30, 2006. The increase in CRM’s revenue was primarily due to increased client volume, related to the implementation of new contracts during 2006 and 2007.

Portfolio Management’s revenue decreased $20.4 million, or 13.3 percent, to $132.6 million for the nine months ended September 30, 2007, from $153.0 million for the nine months ended September 30, 2006. Portfolio Management’s collections, excluding all portfolio sales, decreased $17.4 million, or 9.0 percent, to $176.0 million for the nine months ended September 30, 2007, from $193.4 million for the nine months ended September 30, 2006. Portfolio Management’s revenue represented 68.7 percent of collections, excluding all portfolio sales, for the nine months ended September 30, 2007, as compared to 67.7 percent of collections, excluding all portfolio sales, for the nine months ended September 30, 2006. The decrease in revenue primarily reflects the effect of lower revenue recognition on collections, due in part to the prior year period portfolio of receivables consisting largely of the lower cost, higher yielding RMA and Marlin portfolios acquired in September 2005, and lower collections due to the weaker collection environment during 2007. Also contributing to decrease in revenue was lower gains on sales of accounts, which was $11.8 million for the nine months ended September 30, 2007 compared to $22.1 million for the nine months ended September 30, 2006.

Payroll and related expenses. Payroll and related expenses increased $17.2 million to $482.3 million for the nine months ended September 30, 2007, from $465.1 million for the nine months ended September 30, 2006, and increased slightly as a percentage of revenue to 51.5 percent from 51.1 percent. Included in ARM’s payroll and related expenses for the nine months ended September 30, 2007, was $302,000 of intercompany expense to CRM, for services provided to ARM.

ARM’s payroll and related expenses decreased $15.2 million to $295.6 million for the nine months ended September 30, 2007, from $310.8 million for the nine months ended September 30, 2006, and decreased slightly as a percentage of revenue to 46.1 percent from 46.7 percent. Payroll and related expenses as a percentage of revenue decreased primarily due to the effective management of labor.

 

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CRM’s payroll and related expenses increased $33.2 million to $181.2 million for the nine months ended September 30, 2007, from $148.0 million for the nine months ended September 30, 2006, but decreased as a percentage of revenue to 74.3 percent from 81.2 percent. The decrease in payroll and related expenses as a percentage of revenue was primarily attributable to the increased revenue from the ramp up of the new contracts implemented during 2007, as well as the absorption of the fixed payroll costs over the higher revenue base.

Portfolio Management’s payroll and related expenses decreased $493,000 to $5.9 million for the nine months ended September 30, 2007, from $6.3 million for the nine months ended September 30, 2006, but increased slightly as a percentage of revenue to 4.4 percent from 4.1 percent. Portfolio Management outsources all of the collection services to ARM and, therefore, has a relatively small fixed payroll cost structure.

Selling, general and administrative expenses. Selling, general and administrative expenses decreased $1.5 million to $317.9 million for the nine months ended September 30, 2007, from $319.4 million for the nine months ended September 30, 2006, and decreased as a percentage of revenue to 34.0 percent from 35.1 percent. Included in Portfolio Management’s selling, general and administrative expenses for the nine months ended September 30, 2007 and 2006, was $81.8 million and $91.2 million, respectively, of intercompany expense to ARM, for services provided to Portfolio Management. During the nine months ended September 30, 2006, we recorded charges of $1.3 million related to the Transaction and charges of $1.7 million related to the integration of the RMA acquisition.

ARM’s selling, general and administrative expenses decreased $3.7 million to $275.5 million for the nine months ended September 30, 2007, from $279.2 million for the nine months ended September 30, 2006, but increased as a percentage of revenue to 43.0 percent from 42.0 percent. The increase in selling, general and administrative expenses as a percentage of revenue was primarily attributable to leveraging our infrastructure over a lower revenue base. Included in ARM’s selling, general and administrative expenses for the nine months ended September 30, 2006, were charges of $1.3 million related to the Transaction and charges of $1.7 million related to the integration of the RMA acquisition.

CRM’s selling, general and administrative expenses increased $6.1 million to $39.6 million for the nine months ended September 30, 2007, from $33.5 million for the nine months ended September 30, 2006, but decreased as a percentage of revenue to 16.2 percent from 18.4 percent. The decrease in selling, general and administrative expenses as a percentage of revenue was primarily attributable to the higher revenue base allowing for a better leverage of our infrastructure in this division.

Portfolio Management’s selling, general and administrative expenses decreased $13.3 million to $84.6 million for the nine months ended September 30, 2007, from $97.9 million for the nine months ended September 30, 2006, and decreased slightly as a percentage of revenue to 63.8 percent from 64.0 percent. The decrease was due primarily to decreased servicing fees from ARM, related to the overall weaker collection environment.

Restructuring charge. During the nine months ended September 30, 2006, we incurred restructuring charges of $10.1 million related to the restructuring of our legacy operations to streamline our cost structure, in conjunction with the RMA acquisition. The charges consisted primarily of costs associated with the closing of redundant facilities and severance.

Depreciation and amortization. Depreciation and amortization increased to $72.6 million for the nine months ended September 30, 2007, from $39.8 million for the nine months ended September 30, 2006. The increase was attributable to amortization of the customer relationships resulting from the Transaction, as well as higher depreciation on additions to property and equipment during 2006 and 2007.

Other income (expense). Interest expense increased to $70.7 million for the nine months ended September 30, 2007, from $22.2 million for the nine months ended September 30, 2006. The increase was attributable to the debt incurred in connection with the Transaction. Other income for the nine months ended September 30, 2007 included approximately $847,000 of net gains resulting from the settlement of certain foreign exchange contracts.

Income tax (benefit) expense. For the nine months ended September 30, 2007, income tax benefit was $2.2 million compared to income tax expense of $19.7 million for the nine months ended September 30, 2006. The

 

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income tax benefit for the nine months ended September 30, 2007 resulted from losses in the domestic ARM and CRM businesses combined with income from certain foreign businesses which are not subject to income tax.

Liquidity and Capital Resources

Our primary sources of cash have been cash flows from operations, including collections on purchased accounts receivable, bank borrowings, nonrecourse borrowings, and debt offerings. Cash has been used for acquisitions, including the Transaction, repayments of bank borrowings, purchases of equipment, purchases of accounts receivable, and working capital to support our growth.

We believe that funds generated from operations, together with existing cash and available borrowings under our senior credit facility and nonrecourse credit facility will be sufficient to finance our current operations, planned capital expenditure requirements, internal growth and debt service obligations at least through the next twelve months. However, we could require additional debt or equity financing if we were to make any significant acquisitions for cash during that period.

The cash flow from our contingency collection business and our purchased portfolio business is dependent upon our ability to collect from consumers and businesses. Many factors, including the economy and our ability to hire and retain qualified collectors and managers, are essential to our ability to generate cash flows. Fluctuations in these factors that cause a negative impact on our business could have a material impact on our expected future cash flows.

In connection with the Transaction on November 15, 2006, we repaid the Predecessor senior credit facility and entered into a new senior credit facility, referred to as the Credit Facility, to, in part, finance the Transaction and certain related costs and expenses. The Credit Facility consists of a $465.0 million term loan and a $100.0 million revolving credit facility.

Additionally, in connection with the Transaction, on November 15, 2006 we issued $165.0 million of floating rate senior notes and $200.0 million of 11.875 percent senior subordinated notes. As a result of the Transaction, we are significantly leveraged.

Cash Flows from Operating Activities. Cash provided by operating activities was $57.2 million for the nine months ended September 30, 2007, compared to $98.9 million for the nine months ended September 30, 2006. The decrease in cash provided by operating activities was primarily attributable to a net loss of $3.8 million for the nine months ended September 30, 2007, compared to net income of $32.0 million in the prior year, primarily resulting from the higher interest expense on the borrowings to complete the Transaction. Also contributing to the decrease was a $6.6 million decrease in deferred income taxes compared to a $13.9 million increase in the prior year and a $561,000 increase in income taxes payable compared to an increase of $19.6 million in the prior year.

Cash Flows from Investing Activities. Cash used in investing activities was $29.7 million for the nine months ended September 30, 2007, compared to $10.7 million for the nine months ended September 30, 2006. The increase in cash used in investing activities was primarily attributable to higher purchases of accounts receivable for the nine months ended September 30, 2007, the 50 percent minority interest investment of $12.7 million in the non-portfolio assets and liabilities of the Marlin acquisition by our nonrecourse lender for the nine months ended September 30, 2006, and lower sales of purchased accounts receivable for the nine months ended September 30, 2007. These items were partially offset by lower purchases of property and equipment compared to the prior year, due primarily to expenditures related to the start-up of new CRM contracts in the prior year.

Cash Flows from Financing Activities. Cash used in financing activities was $12.0 million for the nine months ended September 30, 2007, compared to $87.7 million for the nine months ended September 30, 2006. The decrease in cash used in financing activities was due primarily to repayments, net of borrowings, of $8.5 million under our Credit Facility compared to repayments, net of borrowings, of $66.2 million in the prior year under the Predecessor senior credit facility, including the repayment of the Predecessor convertible notes which were repaid using borrowings under the Predecessor senior credit facility. Also contributing to the increase was net borrowings of $1.4 million under our nonrecourse credit agreement compared to net repayments of $27.3 million in the prior year.

 

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Senior Credit Facility. In connection with the Transaction, on November 15, 2006 we repaid the Predecessor senior credit facility and entered into a new senior credit facility, referred to as the Credit Facility, with a syndicate of financial institutions. The Credit Facility consists of a $465.0 million term loan and a $100.0 million revolving credit facility, with an option to allow us to increase our borrowing capacity under the Credit Facility in an aggregate amount not to exceed $100.0 million, subject to the satisfaction of certain conditions. We are required to make quarterly repayments of $1.2 million on the term loan until the maturity date of May 15, 2013, at which time the remaining balance outstanding is due. We are also required to make annual prepayments, beginning in 2007, of 50 percent, 25 percent or zero percent of our excess annual cash flow, based on our leverage ratio. The revolving credit facility requires no minimum principal payments until its maturity date of November 15, 2011. At September 30, 2007, the balance outstanding on the term loan was $461.5 million and the balance outstanding on the revolving credit facility was $31.0 million. The availability of the revolving credit facility is reduced by any unused letters of credit ($5.1 million at September 30, 2007). As of September 30, 2007, we had $63.9 million of remaining availability under the revolving credit facility.

Borrowings under the Credit Facility are collateralized by substantially all of our assets. The Credit Facility contains certain financial and other covenants such as maintaining a maximum leverage ratio and a minimum interest coverage ratio, and includes restrictions on, among other things, acquisitions, the incurrence of additional debt, investments, disposition of assets, liens and dividends and other distributions. If an event of default, such as failure to comply with covenants or a change of control, were to occur under the Credit Facility, the lenders would be entitled to declare all amounts outstanding under it immediately due and payable and foreclose on the pledged assets. We were in compliance with all required financial covenants and we were not aware of any events of default as of September 30, 2007.

Senior Notes and Senior Subordinated Notes. In connection with the Transaction, on November 15, 2006 we issued $165.0 million of floating rate senior notes due 2013, referred to as the Senior Notes, and $200.0 million of 11.875 percent senior subordinated notes due 2014, referred to as the Senior Subordinated Notes, collectively referred to as the Notes. The Notes are guaranteed, jointly and severally, on a senior basis with respect to the Senior Notes and on a senior subordinated basis with respect to the Senior Subordinated Notes, in each case by all of our existing and future domestic restricted subsidiaries (other than certain subsidiaries and joint ventures engaged in financing the purchase of delinquent accounts receivable portfolios and certain immaterial subsidiaries).

The Senior Notes are unsecured senior obligations and are senior in right of payment to all existing and future senior subordinated indebtedness, including the Senior Subordinated Notes, and all future subordinated indebtedness. The Senior Notes bear interest at an annual rate equal to LIBOR plus 4.875 percent, reset quarterly. We may redeem the Senior Notes, in whole or in part, at any time on or after November 15, 2008 at varying redemption prices depending on the redemption date, plus accrued and unpaid interest.

The Senior Subordinated Notes are unsecured senior subordinated obligations and are subordinated in right of payment to all existing and future senior indebtedness, including the Senior Notes and borrowings under the Credit Facility. We may redeem the Senior Subordinated Notes, in whole or in part, at any time on or after November 15, 2010 at varying redemption prices depending on the redemption date, plus accrued and unpaid interest. We also may redeem some or all of the Senior Notes at any time prior to November 15, 2008 and some or all of the Senior Subordinated Notes at any time prior to November 15, 2010, at a redemption price equal to 100 percent of the principal amount of the respective Notes to be redeemed, plus accrued and unpaid interest and an additional premium. Finally, subject to certain conditions, we may redeem up to 35 percent of the aggregate principal amount of the Senior Notes at any time prior to November 15, 2008 and up to 35 percent of the aggregate principal amount of the Senior Subordinated Notes at any time prior to November 15, 2009 with the net proceeds of a sale of its capital stock at a redemption price equal to 100 percent of the principal amount of the respective Notes to be redeemed, plus accrued and unpaid interest and an additional premium.

The indentures governing the Notes contain a number of covenants that limit our and our restricted subsidiaries’ ability, among other things, to: incur additional indebtedness and issue certain preferred stock, pay certain dividends, acquire shares of capital stock, make payments on subordinated debt or make investments, place limitations on distributions from restricted subsidiaries, issue or sell stock of restricted subsidiaries, guarantee indebtedness, sell or exchange assets, enter into transactions with affiliates, create certain liens, engage in unrelated businesses, and consolidate, merge or transfer all or substantially all of our assets and the assets of our subsidiaries on a consolidated

 

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basis. In addition, upon a change of control, we are required to offer to repurchase all of the Notes then outstanding, at a purchase price equal to 101 percent of their principal amount, plus any accrued interest to the date of repurchase.

Upon certain events of default, the trustee or the holders of at least 25 percent in the aggregate principal amount of the notes, then outstanding, may, and the trustee at the request of the holders will, declare the principal of, premium, if any, and accrued interest on the notes to be immediately due and payable. In the event a court enters a decree or order for relief against us in an involuntary case under any applicable bankruptcy, insolvency or other similar law now or hereafter in effect, the court appoints a receiver, liquidator, assignee, custodian, trustee, sequestrator or similar official or for all or substantially all of our property and assets or the winding up or liquidation of our affairs and, in each case, such decree or order remains unstayed and in effect for a period of 60 consecutive days, the principal of, premium, if any, and accrued interest on the notes then outstanding will automatically become and be immediately due and payable. Additionally, if we or any subsidiary guarantor commence a voluntary case under any applicable bankruptcy, insolvency or other similar law now or hereafter in effect, or consent to the entry of an order for relief in an involuntary case under any such law, consent to the appointment of or taking possession by a receiver, liquidator, assignee, custodian, trustee, sequestrator or similar official or for all or substantially all of our property and assets or substantially all of the property and assets of a significant subsidiary (as defined in the indentures) or effect any general assignment for the benefit of creditors, the principal of, premium, if any, and accrued interest on the notes then outstanding will automatically become and be immediately due and payable.

Nonrecourse Credit Facility. On August 31, 2007, we amended our existing nonrecourse credit facility and exclusivity agreement with a lender due to the lender’s spin off of its unit to an investment fund. Under the new agreements, all financings from September 1, 2006 and forward are now with the investment fund. The amended agreement provides that all purchases of accounts receivable by us with a purchase price in excess of $1.0 million are first offered to the lender for financing at its discretion. If the lender chooses to participate in the financing of a portfolio of accounts receivable, the financing may be structured, depending on the size and nature of the portfolio to be purchased, either as a borrowing arrangement or under various equity sharing arrangements. The lender will finance non-equity borrowings with floating interest at an annual rate equal to LIBOR plus 2.50 percent. As additional return on the debt financed portfolios, the lender receives residual cash flows, as negotiated, which is defined as all cash collections after servicing fees, floating rate interest, repayment of the borrowing, and our initial investment, including interest. These borrowings are nonrecourse to us and are due two years from the date of each respective loan, unless otherwise negotiated. We may terminate the agreement for a cost of $250,000 for each month remaining under the agreement from the date of termination until June 30, 2009, when the agreement expires. All financings entered into prior to September 1, 2006 remain under the prior agreement. Total debt outstanding under this facility as of September 30, 2007 was $54.5 million, including $9.0 million of accrued residual interest. As of September 30, 2007, we were in compliance with all required covenants.

Borrowings under the amended credit facility are nonrecourse to us, except for the assets within the entities established in connection with the financing agreement. This loan agreement contains a collections performance requirement, among other covenants, that, if not met, provides for cross-collateralization with any other portfolios financed through the agreement, in addition to other remedies.

 

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Contractual Obligations. There have been no material changes, outside the ordinary course of our business, to our contractual obligations as of December 31, 2006 as reported in our Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2007, except as disclosed below.

In November 2007, the Company entered into a new forward flow agreement that obligates the Company to purchase, on a monthly basis, $6.1 million of charged-off accounts receivable meeting certain criteria. This forward flow expires in May 2008.

Market Risk

We are exposed to various types of market risk in the normal course of business, including the impact of interest rate changes, foreign currency exchange rate fluctuations, changes in corporate tax rates, and inflation. We employ risk management strategies that may include the use of derivatives, such as interest rate swap agreements, interest rate cap agreements, and foreign currency forwards and options to manage these exposures.

Foreign Currency Risk. Foreign currency exposures arise from transactions denominated in a currency other than the functional currency and from foreign denominated revenue and profit translated into U.S. dollars. The primary currencies to which we are exposed include the Canadian dollar, the British pound, the Australian dollar and the Philippine peso. Due to the growth of the Canadian and Philippine operations, we currently use forward exchange contracts to limit potential losses in earnings or cash flows from adverse foreign currency exchange rate movements. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such contracts will be adversely affected by changes in exchange rates. Our objective is to maintain economically balanced currency risk management strategies that provide adequate downside protection. A five percent increase or decrease in the Canadian exchange rate could have an annual impact of approximately $4.0 million on our business, excluding the impact of foreign currency hedges. During the three months ended September 30, 2007, we continued to see an acceleration in the devaluation of the U.S. dollar, primarily as it relates to the Canadian dollar. We believe this trend will continue, and if so, it could have a negative impact on our future results of operations.

Interest Rate Risk. At September 30, 2007, we had $700.3 million in outstanding variable rate borrowings. A material change in interest rates could adversely affect our operating results and cash flows. A 25 basis-point increase in interest rates could increase our annual interest expense by $125,000 for each $50 million of variable debt outstanding for the entire year. We currently use interest rate swap agreements and interest rate cap agreements in a effort to limit potential losses from adverse interest rate changes.

Critical Accounting Policies and Estimates

General. The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the financial statements and the accompanying notes. Actual results could differ from those estimates. We believe the following accounting policies and estimates are the most critical and could have the most impact on our results of operations. For a discussion of these and other accounting policies, see note 2 in our Notes to Consolidated Financial Statements.

As a result of the Transaction, the majority of our assets and liabilities, including our portfolio of accounts receivable, have been adjusted to their fair value as of the date of the Transaction, in accordance with SFAS No. 141, “Business Combinations.” We made significant assumptions in determining the fair value of intangible assets and other assets and liabilities in connection with purchase accounting. Such adjustments to fair value and the allocation of purchase price between identifiable intangibles and goodwill (as discussed below) will have an impact on our revenues and profitability. Additionally, in accordance with Emerging Issues Task Force Issue No. 88-16, “Basis in Leveraged Transactions,” a portion of the equity related to our management stockholders was recorded at the stockholder’s predecessor basis and a corresponding portion of the acquired assets was reduced accordingly.

Goodwill, Other Intangible Assets and Purchase Accounting. Purchase accounting requires that assets acquired and liabilities assumed be recorded at their fair value at the date of acquisition. Our balance sheet includes amounts designated as “Goodwill”, “Trade name” and “Customer relationships and other intangible assets.” Goodwill represents the excess of the purchase price over the fair value of the net assets of acquired businesses. Trade name represents the fair value of the NCO name. Other intangible assets consist primarily of customer relationships, which represent the information and regular contact we have with our clients, and non-compete agreements.

 

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As of September 30, 2007, our balance sheet included goodwill, trade name and other intangibles that represented 37.1 percent, 5.9 percent and 17.7 percent of total assets, respectively, and 156.5 percent, 24.7 percent and 74.7 percent of stockholders’ equity, respectively.

Goodwill is tested for impairment at least annually and as triggering events occur. The annual impairment test is completed as of October 1st of each year. The test for impairment is performed at the reporting unit level and involves a two-step approach, the first step identifies any potential impairment and the second step measures the amount of the impairment, if applicable. The first test for potential impairment uses a fair value based approach, whereby the implied fair value of a reporting unit’s goodwill is compared to its carrying amount, if the fair value is less than the carrying amount, the reporting unit’s goodwill would be considered impaired and we would be required to take a charge to earnings, which could be material. Since the Transaction occurred on November 15, 2006, we used the valuations performed in connection with the Transaction to identify any potential impairment for 2006. We did not record any impairment charges in connection with the annual impairment tests performed on October 1, 2006, 2005 and 2004, and we do not believe that goodwill was impaired as of September 30, 2007. The trade name intangible asset will also be reviewed for impairment on an annual basis as of October 1st of each year.

We make significant assumptions to estimate the future revenue and cash flows used to determine the fair value of our reporting units. These assumptions include future growth rates, profitability, discount factors, market comparables, future tax rates, and other factors. If the expected revenue and cash flows are not realized, or if a sustained significant depression in our market capitalization indicates that our assumptions are not accurately estimating our fair value, impairment losses may be recorded in the future.

Revenue Recognition for Purchased Accounts Receivable. In the ordinary course of accounting for purchased accounts receivable, estimates have been made by management as to the amount of future cash flows expected from each portfolio. We have historical collection records for all of our purchased accounts receivable, as well as debtor records since our entrance into this business and for acquired businesses since 1986, which provides us a reasonable basis for our judgment that it is probable that we will ultimately collect the recorded amount of our purchased accounts receivable plus a premium or yield. The historical collection amounts also provide a reasonable basis for determining the timing of the collections. We use all available information to forecast the cash flows of our purchased accounts receivable including, but not limited to, historical collections, payment patterns on similar purchases, credit scores of the underlying debtors, seller’s credit policies, and location of the debtor. The estimated future cash flow of each portfolio is used to compute the internal rate of return, referred to as the IRR, for each portfolio. The IRR is used to allocate collections between revenue and amortization of the carrying values of the purchased accounts receivable.

We apply the American Institute of Certified Public Accountants Statement of Position 03-3 “Accounting for Certain Loans or Debt Securities Acquired in a Transfer,” referred to as SOP 03-3. SOP 03-3 addresses accounting for differences between contractual versus expected cash flows over an investor’s initial investment in certain loans when such differences are attributable, at least in part, to credit quality. SOP 03-3 does not allow the original estimate of the effective interest, or the IRR, to be lowered for revenue recognition or for subsequent testing for provision for impairments. If the original collection estimates are lowered, an allowance is established in the amount required to maintain the original IRR. If collection estimates are raised, increases are first used to recover any previously recorded allowances and then recognized prospectively through an increase in the IRR, which are realized over a portfolio’s remaining life. Any increase in the IRR must be used for subsequent revenue recognition and allowance testing.

If management came to a different conclusion as to the future estimated collections, it could have had a significant impact on the amount of revenue that was recorded from the purchased accounts receivable. A five percent increase in the amount of future expected collections would have resulted in a $971,000 increase in net income for the nine months ended September 30, 2007, since increases in future expected collections are recognized over the portfolio’s remaining life, and only to the extent sufficient to recover any allowances or to increase the expected IRR. However, a five percent decrease in the amount of future expected collections would have resulted in a $5.1 million decrease in net income for the nine months ended September 30, 2007.

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we make assumptions with respect to their future collectibility. Our assumptions are based on an individual assessment of a customer’s credit quality as well as subjective factors and trends, including the aging of receivable balances. Generally, these individual credit assessments occur at regular reviews during the life of the exposure and consider factors such as a customer’s ability to meet and sustain their financial commitments, a customer’s current financial condition and historical payment patterns. Once the appropriate considerations referred to above have been taken into account, a determination is made as to the probability of default. An appropriate provision is made, which takes into account the severity of the likely loss on the outstanding receivable balance. Our level of reserves for our customer accounts receivable fluctuates depending upon all of the factors mentioned above, in addition to any contractual rights that allow us to reduce outstanding receivable balances through the application of future collections. If our estimate is not sufficient to cover actual losses, we would be required to take additional charges to our earnings.

Income Taxes. We account for income taxes in accordance with SFAS No. 109, “Accounting for Income Taxes,” referred to as SFAS 109, which requires that deferred tax assets and liabilities be recognized using enacted tax rates for the effect of temporary differences between the book and tax bases of recorded assets and liabilities. SFAS 109 also requires that deferred tax assets be reduced by a valuation allowance, if it is more likely than not that some portion or all of the deferred tax asset will not be realized. Deferred taxes have not been provided on the cumulative undistributed earnings of foreign subsidiaries because such amounts are expected to be reinvested indefinitely.

At December 31, 2006, our balance sheet included deferred tax assets of $47.8 million for the assumed utilization of federal net operating loss carryforwards. We believe that we will be able to utilize the net operating loss carryforwards so we have not reduced the deferred tax asset by a valuation allowance. However, we have provided a $21.7 million valuation allowance against the $22.5 million deferred tax asset for state net operating loss carryforwards due to the uncertainty that they can be realized. The utilization of net operating loss carryforwards is an estimate based on a number of factors beyond our control, including the level of taxable income available from successful operations in the future. If we are unable to utilize the federal net operating loss carryforwards, it may result in incremental tax expense in future periods.

Our annual provision for income taxes and the determination of the resulting deferred tax assets and liabilities involve a significant amount of judgment and are based on the latest information available at the time. We are subject to audit within the federal, state and international taxing jurisdictions, and these audits can involve complex issues that may require an extended period of time to resolve. We maintain reserves for estimated tax exposures, which are ultimately settled primarily through the settlement of audits within these tax jurisdictions, changes in applicable tax law, or other factors. We believe that an appropriate liability has been established for financial statement purposes; however, actual results may differ from these estimates.

On January 1, 2007, we adopted FIN 48, which clarifies the accounting for uncertainty in tax positions. FIN 48 requires that the impact of a tax position, if that position is more likely than not of being sustained on audit, based on the technical merits of the position, be recognized in the financial statements. The adoption of FIN 48 did not have a material impact on our financial position or results of operations. As of January 1, 2007, we had $8.5 million in reserves for uncertain tax positions, including penalties, that, if recognized, would affect the effective tax rate. There have been no material changes in the reserves for uncertain tax positions since January 1, 2007.

We recognize interest related to uncertain tax positions in interest expense. As of January 1, 2007, the date of adoption, and September 30, 2007, we had approximately $4.2 million and $4.7 million, respectively, of accrued interest related to uncertain tax positions. The Company recognizes penalties related to uncertain tax positions in the provision for income taxes.

We remain open to examination by U.S. federal and state taxing authorities for the tax years 2005 through 2006 and by the Canadian taxing authority for September 30, 1999 through 2006.

Recently Issued Accounting Pronouncements

FASB Statement of Financial Accounting Standards No. 157, “Fair Value Measurements.” In September 2006, the FASB issued Statement of Financial Accounting Standards No. 157, “Fair Value Measurements,” referred to as SFAS 157. This statement defines fair value and provides guidance for measuring assets and liabilities at fair value. This statement also expands the disclosure requirements about the use of fair value measurements. SFAS 157 is

 

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effective for fiscal years beginning after November 15, 2007. We have not completed our review and assessment of the impact of the adoption of SFAS 157.

FASB Statement of Financial Accounting Standards No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities – Including an amendment of FASB Statement No. 115.” In February 2007, the FASB issued Statement of Financial Accounting Standards No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities – Including an amendment of FASB Statement No. 115,” referred to as SFAS 159. This statement permits the choice, at specified election dates, to measure certain financial instruments and other items at fair value, which are not currently required to be measured at fair value. SFAS 159 is effective for fiscal years beginning after November 15, 2007. We have not completed our review and assessment of the impact of the adoption of SFAS 159.

 

Item 3. Quantitative and Qualitative Disclosures about Market Risk

Included in Item 2, Management’s Discussion and Analysis of Financial Condition and Results of Operations, of this Report on Form 10-Q.

 

Item 4. Controls and Procedures

Our management, with the participation of our chief executive officer and chief financial officer, conducted an evaluation of the effectiveness of our disclosure controls and procedures, as defined in Exchange Act Rules 13a-15(e) and 15d-15(e), as of September 30, 2007. Based on that evaluation, our chief executive officer and chief financial officer concluded that, as of the end of the period covered by this Report, our disclosure controls and procedures were effective in reaching a reasonable level of assurance that the (i) information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms and (ii) information required to be disclosed by us in the reports that we file or submit under the Exchange Act is accumulated and communicated to our management including our principal executive and principal financial officers, or persons performing similar functions, as appropriate to allow timely decisions regarding required disclosure.

Our management, with the participation of our chief executive officer and chief financial officer, also conducted an evaluation of our internal control over financial reporting, as defined in Exchange Act Rules 13a-15(f) and 15d-15(f), to determine whether any changes occurred during the quarter ended September 30, 2007, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Based on that evaluation, there were no such changes during the quarter ended September 30, 2007.

A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system are met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all controls systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, within our company have been detected. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

 

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Part II. Other Information

 

Item 1. Legal Proceedings

The Company is party, from time to time, to various legal proceedings, regulatory investigations and tax examinations incidental to its business. The Company continually monitors these legal proceedings, regulatory investigations and tax examinations to determine the impact and any required accruals.

Fort Washington Flood:

In June 2001, the first floor of the Company’s Fort Washington, Pennsylvania, headquarters was severely damaged by a flood caused by remnants of Tropical Storm Allison. The Company subsequently decided to relocate its corporate headquarters to Horsham, Pennsylvania. The Company filed a lawsuit on August 14, 2001 in the Court of Common Pleas, Montgomery County, Pennsylvania (Civil Action No. 01-15576) against the current landlord and the former landlord of the Fort Washington facilities to terminate the leases and to obtain other relief. The landlord and the former landlord filed counter-claims against the Company. The Company maintains a reserve that it believes is adequate to address its exposure to this matter and plans to continue to contest this matter.

U.S. Department of Justice:

On February 24, 2006, the U.S. Department of Justice alleged certain civil damages of approximately $5.0 million. The alleged damages relate to a matter the Company reported to federal authorities and the client in 2003 involving three employees who engaged in unauthorized student loan consolidations in connection with a client contract. The responsible employees were terminated at that time in 2003. The Company does not agree with the allegations regarding damages and has and will continue to engage in discussions with the Department of Justice in an effort to amicably resolve the matter. The Company expects that actual damages incurred as a result of this incident, if any, will be covered by insurance.

Tax Matters:

In 2004, the Company received notice of a proposed reassessment from a foreign taxing authority relating to certain matters occurring from 1998 through 2001 regarding one of the Company’s subsidiaries. In September 2006, the Company received the formal notice of reassessment in the amount of $17.1 million including interest and penalties (converted as of September 30, 2007), and in December 2006 the Company paid a deposit of $8.5 million including interest. The Company maintains a reserve that it believes is adequate to address its exposure to this matter and has contested the reassessment.

The Company is under audit by the State of Texas for alleged improper collection of state sales tax on collection services. Under Texas law, both client and debtor need to be within the state to create a taxable transaction. The State of Texas has issued an initial assessment. The Company’s contracts with its clients generally require the clients to reimburse the Company for sales taxes. The Company is working with its clients to reduce the assessment and the Company currently expects that it will be substantially reduced.

New York and Texas Attorneys General:

In August 2006, the Company received a subpoena from the New York Attorney General and in April 2007 the Company received a subpoena from the Texas Attorney General requesting information relating to the Company’s debt collection practices in such states. The Company has responded to such inquiries or investigations and provided certain information to the respective Attorneys General offices. The Company believes it is in compliance with the state laws of New York and Texas relating to debt collection practices in all material respects. However no assurance can be given that any such inquiries or investigations will not result in a formal investigation or an enforcement action. Any such enforcement actions could result in fines as well as the suspension or termination of the Company’s ability to conduct business in such states.

 

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Table of Contents

Other:

The Company is involved in other legal proceedings, regulatory investigations and tax examinations from time to time in the ordinary course of its business. Management believes that none of these other legal proceedings, regulatory investigations or tax examinations will have a materially adverse effect on the financial condition or results of operations of the Company.

 

Item 1A. Risk Factors

In addition to the other information set forth in this Quarterly Report on Form 10-Q, you should carefully consider the factors discussed in “Part II. Other Information – Item 1A. Risk Factors” in our Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2007, referred to as the “Second Quarter 2007 Form 10-Q” in this filing, which could materially affect our business, financial condition or future results. The risk factors in our Second Quarter 2007 Form 10-Q have not materially changed other than those risk factors that are set forth below. These changes should be read in conjunction with the risk factors included in our Second Quarter 2007 Form 10-Q. The risks described in our Second Quarter 2007 Form 10-Q, as amended below, are not the only risks we face. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition and/or operating results.

This Quarterly Report on Form 10-Q contains forward-looking statements that involve risk and uncertainties. Our actual results could differ materially from those anticipated in the forward-looking statements as a result of many factors, including the risks faced by us described below and in our Second Quarter 2007 Form 10-Q.

The employees at one of our offices voted to join a labor union, which could increase our costs and result in a loss of customers.

In February 2006, the employees at our call center in Surrey, British Columbia, Canada voted in favor of joining the B.C. Government and Services Employees’ Union. A collective agreement was ratified by the employees in the first quarter of 2007. This action, as well as that of any other employees who are successful in organizing a labor union at any of our locations, could further increase labor costs, decrease operating efficiency and productivity in the future, result in office closures, and result in a loss of customers. Additionally, during May 2006, our Jackson, Michigan facility was the subject of a union campaign from the Teamsters. In July 2007, the Syndicat Canadien des Communications, de l’Énergie et du Papier (SCEP), filed a petition with the Montreal, Quebec labour board for one of our facilities in Montreal to be represented. A date to review the petition and discuss objections has been set by the labour board. We are currently not aware of any other union organizing efforts at any of our other facilities.

 

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None

 

Item 3. Defaults Upon Senior Securities

None

 

Item 4. Submission of Matters to a Vote of Security Holders

None

 

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Table of Contents
Item 5. Other Information

 

  (a) On August 31, 2007, we amended our nonrecourse credit facilities, including the following material agreements:

 

   

we and certain of our subsidiaries entered into a Second and Amended and Restated Exclusivity with Agreement CARVAL INVESTORS, LLC and CVI GVF FINCO, LLC, the successors to our prior nonrecourse lender;

 

   

our subsidiaries NCOP Capital III, LLC and NCOP Capital IV, LLC each entered into a separate Credit Agreement with CVI GVF FINCO;

 

   

our subsidiary NCOP Nevada Holdings, Inc. entered into a Limited Liability Company Agreement of NCOP/CF II, LLC with CVI GVF FINCO, LLC.

The amendments and the nonrecourse credit facility are described in greater detail in Note 9 of the Notes to Consolidated Financial Statements contained in Part I, Item 1 of this Report, which disclosure is incorporated herein by reference.

 

  (b) Not applicable

 

Item 6. Exhibits

 

10.1(1)   Credit Agreement between NCOP Capital III, LLC and CVI GVF FINCO, LLC dated as of August 31, 2007.
10.2(1)   Credit Agreement between NCOP Capital IV, LLC and CVI GVF FINCO, LLC dated as of August 31, 2007.
10.3(1)   Second Amended and Restated Exclusivity Agreement dated as of August 31, 2007 among NCOP Lakes, Inc., NCO Financial Systems, Inc., NCO Portfolio Management, Inc., NCO Group, Inc., NCOP Capital, Inc., NCOP Capital I, LLC, NCOP-CF II, LLC, NCOP/CF, LLC, NCOP Capital III, LLC, NCOP Capital IV, LLC, CARVAL INVESTORS, LLC and CVI GVF FINCO, LLC.
10.4(1)   Limited Liability Company Agreement of NCOP/CF II, LLC dated as of August 31, 2007 between NCOP Nevada Holdings, Inc. and CVI GVF FINCO, LLC.
12   Statement of Computation of Ratio of Earnings to Fixed Charges.
31.1*   Certification of Chief Executive Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.
31.2*   Certification of Chief Financial Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.
32.1*   Certification of the Company’s Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2*   Certification of the Company’s Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

(1) Incorporated by reference from the Company’s quarterly report on Form 10-Q for the quarter ended September 30, 2007 filed with the SEC on November 14, 2007.
 * This prospectus supplement does not contain all of the exhibits filed with the Company’s quarterly report for the period ended September 30, 2007. Exhibits 31.1, 31.2, 32.1 and 32.2 are not filed with and should not be deemed a part of this prospectus supplement.

 

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Table of Contents

Signatures

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

Date: November 14, 2007

   

By:

 

/s/ Michael J. Barrist

      Michael J. Barrist
     

Chairman of the Board, President

and Chief Executive Officer

      (principal executive officer)

Date: November 14, 2007

   

By:

 

/s/ John R. Schwab

      John R. Schwab
     

Executive Vice President, Finance

and Chief Financial Officer

      (principal financial and accounting officer)

 

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Table of Contents

Exhibit Index

 

Exhibit No.

 

Description

10.1(1)

  Credit Agreement between NCOP Capital III, LLC and CVI GVF FINCO, LLC dated as of August 31, 2007.

10.2(1)

  Credit Agreement between NCOP Capital IV, LLC and CVI GVF FINCO, LLC dated as of August 31, 2007.

10.3(1)

  Second Amended and Restated Exclusivity Agreement dated as of August 31, 2007 among NCOP Lakes, Inc., NCO Financial Systems, Inc., NCO Portfolio Management, Inc., NCO Group, Inc., NCOP Capital, Inc., NCOP Capital I, LLC, NCOP-CF II, LLC, NCOP/CF, LLC, NCOP Capital III, LLC, NCOP Capital IV, LLC, CARVAL INVESTORS, LLC and CVI GVF FINCO, LLC.

10.4(1)

  Limited Liability Company Agreement of NCOP/CF II, LLC dated as of August 31, 2007 between NCOP Nevada Holdings, Inc. and CVI GVF FINCO, LLC.

12

  Statement of Computation of Ratio of Earnings to Fixed Charges.

31.1*

  Certification of Chief Executive Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.

31.2*

  Certification of Chief Financial Officer pursuant to Rule 15d-14(a) promulgated under the Exchange Act.

32.1*

  Certification of the Company’s Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2*

  Certification of the Company’s Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

(1) Incorporated by reference from the Company’s quarterly report on Form 10-Q for the quarter ended September 30, 2007 filed with the SEC on November 14, 2007.
 * This prospectus supplement does not contain all of the exhibits filed with the Company’s quarterly report for the period ended September 30, 2007. Exhibits 31.1, 31.2, 32.1 and 32.2 are not filed with and should not be deemed a part of this prospectus supplement.

 

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EX-12 2 dex12.htm STATEMENT OF COMPUTATION Statement of Computation

Exhibit 12

NCO Group, Inc.

Ratio of Earnings to Fixed Charges

(in thousands, except for ratios)

 

     Successor          Predecessor        Successor          Predecessor    
     For the Three Months
Ended September 30,
       For the Nine Months
Ended September 30,
   
     2007          2006        2007          2006    

Earnings:

                   

Add:

                   

(Loss) income before income taxes and minority interest

   $ (4,132 )      $ 19,976      $ (4,336 )      $ 55,594  

Fixed charges

     27,452          11,452        79,789          31,521  

Amortization of capitalized interest

     3          3        8          8  
                                       
     23,323          31,431        75,461          87,123  

Subtract:

                   

Distributions to minority holders

     1,488          794        5,480          3,124  
                                       

Earnings

   $ 21,835        $ 30,637      $ 69,981        $ 83,999  
                                       

Fixed Charges:

                   

Interest expense

   $ 24,484        $ 8,417      $ 70,711        $ 22,221  

Amortization of deferred financing charges not included in interest expense

     —            —          —            230  

Portion of rentals deemed to be interest

     2,968          3,035        9,078          9,070  
                                       
   $ 27,452        $ 11,452      $ 79,789        $ 31,521  
                                       

Ratio of earnings to fixed charges

     0.8     x      2.7   x      0.9     x      2.7   x
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-----END PRIVACY-ENHANCED MESSAGE-----