10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

ý QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended September 30, 2017

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from              to             

Commission file number 0-23137

	RealNetworks, Inc.
	(Exact name of registrant as specified in its charter)
Washington		91-1628146
(State of incorporation)		(I.R.S. Employer Identification Number)
1501 First Avenue South, Suite 600 Seattle, Washington		98134
(Address of principal executive offices)		(Zip Code)
	(206) 674-2700
	(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  ý    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer	¨	Accelerated filer	ý
Non-accelerated filer	¨  (Do not check if a smaller reporting company)	Smaller reporting company	¨
		Emerging growth company	¨
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No   ý

The number of shares of the registrant’s Common Stock outstanding as of October 26, 2017 was 37,302,869.

TABLE OF CONTENTS

	Page
Part I. Financial Information	3
Item 1. Financial Statements	3
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations	17
Item 3. Quantitative and Qualitative Disclosures About Market Risk	29
Item 4. Controls and Procedures	30
Part II. Other Information	31
Item 1. Legal Proceedings	31
Item 1A. Risk Factors	31
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds	31
Item 3. Default Upon Senior Securities	31
Item 4. Mine Safety Disclosures	31
Item 5. Other Information	31
Item 6. Exhibits	31
Signature	32
Index to Exhibits	33

2

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

REALNETWORKS, INC. AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except per share data)

	September 30, 2017			December 31, 2016
ASSETS
Current assets:
Cash and cash equivalents	$	45,597		$	33,721
Short-term investments	13,482			43,331
Trade accounts receivable, net of allowances	26,651			22,162
Deferred costs, current portion	508			760
Prepaid expenses and other current assets	4,558			4,910
Total current assets	90,796			104,884
Equipment, software, and leasehold improvements, at cost:
Equipment and software	45,557			46,231
Leasehold improvements	3,464			3,317
Total equipment, software, and leasehold improvements, at cost	49,021			49,548
Less accumulated depreciation and amortization	44,962			44,294
Net equipment, software, and leasehold improvements	4,059			5,254
Restricted cash equivalents and investments	2,400			2,700
Other assets	2,177			1,742
Deferred costs, non-current portion	1,010			1,246
Deferred tax assets, net	871			816
Other intangible assets, net	429			938
Goodwill	13,042			12,857
Total assets	$	114,784		$	130,437
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:
Accounts payable	$	18,560		$	18,225
Accrued and other current liabilities	12,933			15,425
Commitment to Rhapsody	—			1,500
Deferred revenue, current portion	3,008			3,430
Total current liabilities	34,501			38,580
Deferred revenue, non-current portion	553			240
Deferred rent	798			748
Deferred tax liabilities, net	98			87
Other long-term liabilities	1,651			2,201
Total liabilities	37,601			41,856
Commitments and contingencies
Shareholders’ equity:
Preferred stock, $0.001 par value, no shares issued and outstanding:
Series A: authorized 200 shares	—			—
Undesignated series: authorized 59,800 shares	—			—
Common stock, $0.001 par value authorized 250,000 shares; issued and outstanding 37,289 shares in 2017 and 37,501 shares in 2016	37			37
Additional paid-in capital	637,862			633,928
Accumulated other comprehensive loss	(59,833		)	(61,645		)
Retained deficit	(500,883		)	(483,739		)
Total shareholders’ equity	77,183			88,581
Total liabilities and shareholders’ equity	$	114,784		$	130,437

See accompanying notes to unaudited condensed consolidated financial statements.

3

REALNETWORKS, INC. AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

AND COMPREHENSIVE INCOME (LOSS)

(In thousands, except per share data)

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Net revenue (A)	$	30,002		$	31,051		$	93,689		$	89,015
Cost of revenue (B)	16,534			16,740			51,117			47,610
Gross profit	13,468			14,311			42,572			41,405
Operating expenses:
Research and development	7,152			6,699			22,085			23,185
Sales and marketing	4,883			7,183			17,534			24,157
General and administrative	5,081			7,086			15,638			21,380
Restructuring and other charges	557			499			2,271			1,297
Lease exit and related charges	—			1,233			—			2,191
Total operating expenses	17,673			22,700			57,528			72,210
Operating income (loss)	(4,205		)	(8,389		)	(14,956		)	(30,805		)
Other income (expenses):
Interest income, net	116			119			353			316
Gain (loss) on investments, net	—			6,021			—			5,978
Equity in net loss of Rhapsody investment	—			(233		)	(1,097		)	(629		)
Other income (expense), net	(50		)	(243		)	(288		)	(515		)
Total other income (expenses), net	66			5,664			(1,032		)	5,150
Income (loss) before income taxes	(4,139		)	(2,725		)	(15,988		)	(25,655		)
Income tax expense (benefit)	195			331			1,156			919
Net income (loss)	$	(4,334	)	$	(3,056	)	$	(17,144	)	$	(26,574	)
Basic net income (loss) per share	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)
Diluted net income (loss) per share	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)
Shares used to compute basic net income (loss) per share	37,200			36,805			37,112			36,693
Shares used to compute diluted net income (loss) per share	37,200			36,805			37,112			36,693
Comprehensive income (loss):
Unrealized investment holding gains (losses), net of reclassification adjustments	$	—		$	72		$	10		$	239
Foreign currency translation adjustments, net of reclassification adjustments	562			428			1,802			483
Total other comprehensive income (loss)	562			500			1,812			722
Net income (loss)	(4,334		)	(3,056		)	(17,144		)	(26,574		)
Comprehensive income (loss)	$	(3,772	)	$	(2,556	)	$	(15,332	)	$	(25,852	)
(A) Components of net revenue:
License fees	$	6,319		$	7,850		$	21,996		$	20,305
Service revenue	23,683			23,201			71,693			68,710
	$	30,002		$	31,051		$	93,689		$	89,015
(B) Components of cost of revenue:
License fees	$	1,655		$	1,755		$	5,381		$	4,458
Service revenue	14,879			14,985			45,736			43,152
	$	16,534		$	16,740		$	51,117		$	47,610

See accompanying notes to unaudited condensed consolidated financial statements.

4

REALNETWORKS, INC. AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

	Nine Months Ended September 30,
	2017			2016
Cash flows from operating activities:
Net income (loss)	$	(17,144	)	$	(26,574	)
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:
Depreciation and amortization	2,402			5,897
Stock-based compensation	3,045			4,557
Equity in net loss of Rhapsody	1,097			629
Deferred income taxes, net	(55		)	(198		)
Loss (gain) on investments, net	—			(5,978		)
Realized translation loss (gain)	—			272
Fair value of warrants granted in 2015 and 2017, net of subsequent mark to market adjustments in 2017 and 2016	(367		)	112
Net change in certain operating assets and liabilities:
Trade accounts receivable	(3,516		)	(1,744		)
Prepaid expenses and other assets	1,072			1,155
Accounts payable	(447		)	450
Accrued and other liabilities	(3,630		)	(872		)
Net cash provided by (used in) operating activities	(17,543		)	(22,294		)
Cash flows from investing activities:
Purchases of equipment, software, and leasehold improvements	(541		)	(2,009		)
Proceeds from sale of equity and other investments	—			2,110
Purchases of short-term investments	(13,905		)	(59,124		)
Proceeds from sales and maturities of short-term investments	43,754			68,473
Decrease (increase) in restricted cash equivalents and investments, net	300			190
Acquisitions	—			(150		)
Advance to Rhapsody	(1,500		)	—
Proceeds from the sale of Slingo and social casino business	—			4,000
Net cash provided by (used in) investing activities	28,108			13,490
Cash flows from financing activities:
Proceeds from issuance of common stock (stock options and stock purchase plan)	130			166
Tax payments from shares withheld upon vesting of restricted stock	(338		)	(843		)
Net cash provided by (used in) financing activities	(208		)	(677		)
Effect of exchange rate changes on cash and cash equivalents	1,519			450
Net increase (decrease) in cash and cash equivalents	11,876			(9,031		)
Cash and cash equivalents, beginning of period	33,721			47,315
Cash and cash equivalents, end of period	$	45,597		$	38,284
Supplemental disclosure of cash flow information:
Cash received from income tax refunds	$	419		$	531
Cash paid for income taxes	$	1,124		$	1,876
Non-cash investing activities:
Increase (decrease) in accrued purchases of equipment, software, and leasehold improvements	$	42		$	(6	)

See accompanying notes to unaudited condensed consolidated financial statements.

5

REALNETWORKS, INC. AND SUBSIDIARIES

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Quarters and Nine Months EndedSeptember 30, 2017 and 2016

Note 1 Description of Business and Summary of Significant Accounting Policies

Description of Business. RealNetworks, Inc. and subsidiaries is a global provider of network-delivered digital media applications and services that make it easy to manage, play and share digital media. The Company also develops and markets software products and services that enable the creation, distribution and consumption of digital media, including audio and video.

Inherent in our business are various risks and uncertainties, including a limited history of certain of our product and service offerings. RealNetworks' success will depend on the acceptance of our technology, products and services and the ability to generate related revenue.

In this Quarterly Report on Form 10-Q (10-Q or Report), RealNetworks, Inc. and Subsidiaries is referred to as “RealNetworks”, the “Company”, “we”, “us”, or “our”. "RealPlayer®" and other trademarks of ours appearing in this report are our property.

Basis of Presentation. The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. Intercompany balances and transactions have been eliminated in consolidation.

The unaudited condensed consolidated financial statements reflect all adjustments, consisting only of normal, recurring adjustments that, in the opinion of management, are necessary for a fair presentation of the results of operations for the periods presented. Operating results for the quarter and nine months ended September 30, 2017 are not necessarily indicative of the results that may be expected for any subsequent period or for the year ending December 31, 2017. Certain information and disclosures normally included in financial statements prepared in conformity with accounting principles generally accepted in the United States of America (GAAP) have been condensed or omitted pursuant to the rules and regulations of the Securities and Exchange Commission (SEC).

These unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2016 (the 10-K).

Use of Estimates. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Note 2 Recent Accounting Pronouncements

In May 2014, the Financial Accounting Standards Board (FASB) issued new revenue recognition guidance, which was subsequently updated and amended in 2015 and 2016. The guidance requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. The new guidance will replace most existing revenue recognition guidance in U.S. GAAP when it becomes effective.

The guidance permits two methods of adoption: the full retrospective method where the standard would be applied to each prior reporting period presented and the cumulative effect of applying the standard would be recognized at the earliest period shown, or the modified retrospective method, where the cumulative effect of applying the standard would be recognized at the date of initial application. We will adopt the requirements of the new standard effective January 1, 2018, and will use the modified retrospective transition method with the cumulative effect to the opening balance of retained earnings recognized as of the date of initial adoption.

Our evaluation of the new standard has made significant progress, and we continue to monitor any authoritative and interpretive guidance issued by standard-setting bodies for impacts on our evaluations. Under the new standard, we currently expect the greatest impact in certain areas where we will be required to estimate usage which drives the underlying revenue. Under the current guidance, we do not recognize revenues until we achieve fixed and determinable status, which would typically be at a later date. We also expect an impact related to the licensing of our RealTimes and RealPlayer products. As we transition to the new revenue standard, we will recognize the revenue predominantly at the time of delivery rather than over the contract period. Revenue recognition for all other product lines is not expected to be significantly impacted.

6

As a result of the new standard, based on currently executed contracts, we may be required to record a cumulative adjustment increasing our Retained Earnings on January 1, 2018. We expect that the new standard will not have a cash impact and will not affect the economics of the underlying customer contracts. We expect that our disclosures in our notes to the Consolidated Financial Statements related to revenue recognition will be significantly expanded under the new standard, specifically around the quantitative and qualitative information about our underlying performance obligations. Our assessment of impacts resulting from the new standard is substantially complete and we are in the process of finalizing our conclusions and evaluating the quantitative impact of these conclusions in both recognition and presentation in the related disclosures. We believe we are continuing to follow an appropriate timeline for proper recognition, presentation and disclosure upon adoption, including the related impacts to our internal controls.

In February 2016, the FASB issued new guidance related to the accounting for leases by lessees. A major change in the new guidance is that lessees will be required to present right-of-use assets and lease liabilities on the balance sheet. The new guidance will be effective for us on January 1, 2019. We will be evaluating the effect that the guidance will have on our consolidated financial statements and related disclosures.

In November 2016, the FASB issued guidance on the classification and presentation of changes in restricted cash on the statement of cash flows. This guidance is effective for interim and annual reporting for us on January 1, 2018. We do not expect the adoption of this guidance to have a material impact on our statement of cash flows.

In January 2017, the FASB issued new guidance simplifying the test for goodwill impairment. The new guidance eliminates Step 2 from the goodwill impairment test, instead requiring an entity to recognize a goodwill impairment charge for the amount by which the reporting unit's carrying amount exceeds the reporting unit's fair value. This guidance is effective for interim and annual goodwill impairment tests beginning on December 15, 2019, with early adoption permitted. We will be evaluating the impact of the guidance, but do not currently expect the adoption to have a material impact on our consolidated financial statements and related disclosures.

There have been no other recent accounting pronouncements or changes in accounting pronouncements to be implemented that are of significance or potential significance to RealNetworks.

Note 3 Stock-Based Compensation

Total stock-based compensation expense recognized in our unaudited condensed consolidated statements of operations and comprehensive income (loss) includes amounts related to stock options, restricted stock, and employee stock purchase plans and was as follows (in thousands):

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Total stock-based compensation expense	$	748	$	778	$	3,045	$	4,557

The fair value of options granted determined using the Black-Scholes model used the following weighted-average assumptions:

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Expected dividend yield	0	%	0	%	0	%	0	%
Risk-free interest rate	1.61	%	1.00	%	1.71	%	1.25	%
Expected life (years)	3.7		3.8		4.2		4.6
Volatility	34	%	32	%	35	%	35	%

The total stock-based compensation amounts for 2017 and 2016 disclosed above are recorded in their respective line items within operating expenses in the unaudited condensed consolidated statements of operations and comprehensive income (loss). Included in the expense for the nine months ended September 30, 2017 and 2016 was stock compensation expense recorded in the first quarter of 2017 and 2016 related to our 2016 and 2015 incentive bonuses paid in fully vested restricted stock units, which were authorized and granted in the first quarter of 2017 and 2016, respectively.

7

As of September 30, 2017, $3.9 million of total unrecognized compensation cost, net of estimated forfeitures, related to stock awards. The unrecognized compensation cost is expected to be recognized over a weighted-average period of approximately 2 years.

Note 4 Rhapsody Joint Venture

As of September 30, 2017 we owned approximately 42% of the issued and outstanding stock of Rhapsody and account for our investment using the equity method of accounting.

Rhapsody was initially formed in 2007 as a joint venture between RealNetworks and MTV Networks, a division of Viacom International Inc. (MTVN), to own and operate a business-to-consumer digital audio music service known as Rhapsody.

Following certain restructuring transactions effective March 31, 2010, we began accounting for our investment in Rhapsody using the equity method of accounting. As part of the 2010 restructuring transactions, RealNetworks contributed $18.0 million in cash, the Rhapsody brand and certain other assets, including content licenses, in exchange for shares of convertible preferred stock of Rhapsody, carrying a $10.0 million preference upon certain liquidation events.

We recorded our share of losses of Rhapsody of $0.0 million and $1.1 million for the quarter and nine months ended September 30, 2017; and $0.2 million and $0.6 million for the quarter and nine months ended September 30, 2016. Because of the $10.0 million liquidation preference on the preferred stock we hold in Rhapsody, under the equity method of accounting we did not record any share of Rhapsody losses that would reduce our carrying value of Rhapsody, which is impacted by Rhapsody equity transactions, below $10.0 million, until Rhapsody's book value was reduced below $10.0 million. This occurred in the first quarter of 2015. As of September 30, 2017, the carrying value of our Rhapsody equity investment was zero, as we do not have further commitment to provide future support to Rhapsody. Unless we commit to provide future financial support to Rhapsody, we do not record our share of Rhapsody losses that would reduce our carrying value of Rhapsody below zero, and instead we track those suspended losses separately.

In December 2016, RealNetworks entered into an agreement to loan up to $5 million to Rhapsody for general operating purposes, as did the other large owner of Rhapsody, Columbus Nova. In 2016, $3.5 million of the loan was made by each lender. In January 2017, the remaining $1.5 million commitment was funded by each lender. The loan is subordinate to all existing loans, and bears an interest a rate of 10% per annum, which accretes into the outstanding principal balance and will be due at the December 7, 2017 maturity date. Under the terms of the loan agreement between RealNetworks and Rhapsody, a default by Rhapsody under its agreements with other third party lenders that would entitle such parties to accelerate repayments with an aggregate value in excess of $1 million, would constitute a cross default of the RealNetworks and Columbus Nova loans. In that case, RealNetworks and Columbus Nova could elect to declare all outstanding obligations owed to us by Rhapsody to become immediately due and payable.

We recognized previously suspended losses up to the amount of the commitment at the time of signing the agreement in the fourth quarter of 2016, and, consequently, we do not have a receivable recorded related to this loan. As of the date of this report, we have no further commitments for additional fundings to Rhapsody.

In late March 2017, we were notified that Rhapsody would likely be in default of existing agreements with its third party lenders, which was confirmed in April 2017. We believe this default constitutes a cross default under the loan agreements between Rhapsody and RealNetworks and Rhapsody and Columbus Nova. The default with the third party lenders relates to Rhapsody missing a quarterly revenue target that included assumptions regarding the launch of a new product which Rhapsody subsequently determined not to launch, thus contributing to a revenue shortfall. In June 2017, Rhapsody obtained forbearance agreements from the third party lenders, pursuant to which (in general terms) the lenders agreed to forbear from exercising any remedies they have against Rhapsody relating to defaults existing at June 30, 2017.

In October 2017, Rhapsody entered into a financing agreement with a new third party, under which Rhapsody's wholly owned subsidiary will factor certain receivable in return for cash advances. Rhapsody applied the initial cash proceeds from this arrangement to pay in full and terminate all outstanding term loans with third party lenders and a portion of the amounts outstanding under a revolving credit facility.

The forbearance agreement entered into in June 2017 (as discussed above) has been further extended with the remaining third party lender through November 30, 2017, or until a new default event, whichever may occur first. As of the date of our filing, to our knowledge, Rhapsody has not incurred any such default events; and RealNetworks and Columbus Nova have not elected to declare all amounts outstanding under our loan agreements to be immediately due and payable.

8

Summarized financial information for Rhapsody, which represents 100% of their financial information, is as follows (in thousands):

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017			2016
Net revenue	$	42,816		$	54,306	$	134,414		$	160,269
Gross profit	7,245			15,195		19,927			29,288
Net income (loss)	(627		)	1,632		(13,960		)	(11,421		)

Note 5 Fair Value Measurements

Items Measured at Fair Value on a Recurring Basis

The following table presents information about our financial assets that have been measured at fair value on a recurring basis as of September 30, 2017 and December 31, 2016, and indicates the fair value hierarchy of the valuation inputs utilized to determine such fair value (in thousands).

	Fair Value Measurements as of								Amortized Cost as of
	September 30, 2017								September 30, 2017
	Level 1		Level 2		Level 3		Total
Cash and cash equivalents:
Cash	$	27,254	$	—	$	—	$	27,254	$	27,254
Money market funds	16,843		—		—		16,843		16,843
Corporate notes and bonds	—		1,500		—		1,500		1,500
Total cash and cash equivalents	44,097		1,500		—		45,597		45,597
Short-term investments:
Corporate notes and bonds	—		13,482		—		13,482		13,478
Total short-term investments	—		13,482		—		13,482		13,478
Restricted cash equivalents and investments	—		2,400		—		2,400		2,400
Warrants issued by Rhapsody (included in Other assets)	—		—		1,140		1,140		—
Total	$	44,097	$	17,382	$	1,140	$	62,619	$	61,475

	Fair Value Measurements as of								Amortized Cost as of
	December 31, 2016								December 31, 2016
	Level 1		Level 2		Level 3		Total
Cash and cash equivalents:
Cash	$	32,585	$	—	$	—	$	32,585	$	32,585
Money market funds	136		—		—		136		136
Corporate notes and bonds	—		1,000		—		1,000		1,000
Total cash and cash equivalents	32,721		1,000		—		33,721		33,721
Short-term investments:
Corporate notes and bonds	—		43,331		—		43,331		43,343
Total short-term investments	—		43,331		—		43,331		43,343
Restricted cash equivalents and investments	—		2,700		—		2,700		2,700
Warrant issued by Rhapsody (included in Other assets)	—		—		773		773		—
Total	$	32,721	$	47,031	$	773	$	80,525	$	79,764

Restricted cash equivalents and investments as of September 30, 2017 and December 31, 2016 relate to cash pledged as collateral against letters of credit in connection with lease agreements.

9

Realized gains or losses on sales of short-term investment securities for the quarters and nine months ended September 30, 2017 and 2016 were not significant. Gross unrealized gains and gross unrealized losses on short-term investment securities as of September 30, 2017 and December 31, 2016 were also not significant.

Investments with remaining contractual maturities of five years or less are classified as short-term because the investments are marketable and highly liquid, and we have the ability to utilize them for current operations. Contractual maturities of short-term investments as of September 30, 2017 (in thousands):

	Estimated Fair Value
Within one year	$	11,969
Between one year and five years	1,513
Total short-term investments	$	13,482

In February 2015, Rhapsody issued warrants to purchase Rhapsody common shares to each of RealNetworks and Rhapsody's one other large stockholder, Columbus Nova. The warrants were issued as compensation for past services provided by RealNetworks and Columbus Nova, and both warrants covered the same number of underlying shares. The exercise price of the warrants was equal to the fair value of the underlying shares on the issuance date, and we used the Black-Scholes option-pricing model to calculate the fair value of the warrant, using an expected term of 5 years and expected volatility of 55%. On the date of issuance, we recognized and recorded the $1.2 million fair value of the warrant issued to RealNetworks within Other assets in the unaudited condensed consolidated balance sheets, and as an expense reduction within General and administrative expense in the unaudited condensed consolidated statements of operations. The warrants are free-standing derivatives and as such their fair value is determined each quarter using updated inputs in the Black-Scholes option-pricing model. During the nine months ended September 30, 2017, the decrease in the fair value of the warrants was $0.1 million.

In February 2017, Rhapsody issued additional warrants to purchase Rhapsody common shares to both RealNetworks and Columbus Nova. Consistent with the warrants issued in 2015, the 2017 warrants were issued as compensation for past services provided by RealNetworks and Columbus Nova, and both warrants covered the same number of underlying shares. The exercise price of the warrants exceeded the fair value of the underlying shares on the issuance date, and we used the Black-Scholes option-pricing model to calculate the fair value of the warrant, using an expected term of 5 years and expected volatility of 55%, resulting in a recognized fair value of $0.5 million in Other assets in the unaudited condensed consolidated balance sheets, and as an expense reduction within general and administrative expense in the unaudited condensed consolidated statements of operations. During the nine months ended September 30, 2017, the decrease in the fair value of the warrants was insignificant.

Items Measured at Fair Value on a Non-recurring Basis

Certain of our assets and liabilities are measured at estimated fair value on a non-recurring basis, using Level 3 inputs. These instruments are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). During the nine months ended September 30, 2017 and 2016, we did not record any impairments on those assets required to be measured at fair value on a non-recurring basis.

See Note 11, Lease Exit and Related Charges, for a discussion of the losses related to reductions in the use of RealNetworks' office space, which were recorded at the estimated fair value of remaining lease obligations, less expected sub-lease income.

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Note 6 Allowance for Doubtful Accounts Receivable and Sales Returns

Activity in the allowance for doubtful accounts receivable and sales returns (in thousands):

	Allowance For
	Doubtful Accounts Receivable			Sales Returns
Balances, December 31, 2016	$	633		$	169
Addition (reduction) to allowance	(19		)	13
Amounts written off	—			(11		)
Foreign currency translation	73			(1		)
Balances, September 30, 2017	$	687		$	170

Our low-margin music on demand customer, LOEN Entertainment, Co, Ltd. (LOEN), accounted for 63% of trade accounts receivable as of September 30, 2017. At December 31, 2016, the same customer accounted for 64% of trade accounts receivable.

LOEN accounted for 38% or $11.4 million of consolidated revenue during the quarter ended September 30, 2017, and 36% or $33.8 million during the nine months ended September 30, 2017, which is reflected in our Mobile Services segment.

LOEN accounted for 32% of consolidated revenue or $9.9 million during the quarter ended September 30, 2016 and 31% or $27.9 million during the nine months ended September 30, 2016, which is reflected in our Mobile Services segment.

Note 7 Other Intangible Assets

Other intangible assets (in thousands):

		September 30, 2017						December 31, 2016
		Gross Amount		Accumulated Amortization		Net		Gross Amount		Accumulated Amortization		Net
Amortizing intangible assets:
	Customer relationships	$	30,810	$	30,452	$	358	$	29,308	$	28,781	$	527
	Developed technology	24,440		24,422		18		23,574		23,263		311
	Patents, trademarks and tradenames	3,758		3,705		53		3,530		3,430		100
	Service contracts	5,413		5,413		—		5,205		5,205		—
	Total	$	64,421	$	63,992	$	429	$	61,617	$	60,679	$	938

No impairments of other intangible assets were recognized in either of the nine months ended September 30, 2017 or 2016.

Note 8 Goodwill

Changes in goodwill (in thousands):

Balance, December 31, 2016	$	12,857
Effects of foreign currency translation	185
Balance, September 30, 2017	$	13,042

Goodwill by segment (in thousands):

11

	September 30, 2017
Consumer Media	$	580
Mobile Services	2,164
Games	10,298
Total goodwill	$	13,042

No impairment of goodwill was recognized in either of the nine months ended September 30, 2017 or in 2016.

Note 9 Accrued and Other Current Liabilities

Accrued and other current liabilities (in thousands):

	September 30, 2017		December 31, 2016
Royalties and other fulfillment costs	$	2,951	$	2,629
Employee compensation, commissions and benefits	3,690		5,136
Sales, VAT and other taxes payable	2,944		3,258
Other	3,348		4,402
Total accrued and other current liabilities	$	12,933	$	15,425

Note 10 Restructuring Charges

Restructuring and other charges in 2017 and 2016 consist of costs associated with the ongoing reorganization of our business operations and our ongoing expense re-alignment efforts. The expense amounts in both years relate primarily to severance costs due to workforce reductions.

Restructuring charges are as follows (in thousands):

	Employee Separation Costs
Costs incurred and charged to expense for the nine months ended September 30, 2017	$	2,271
Costs incurred and charged to expense for the nine months ended September 30, 2016	$	1,297

Changes to the accrued restructuring liability (which is included in Accrued and other current liabilities) for 2017 (in thousands) are as follows:

	Employee Separation Costs
Accrued liability at December 31, 2016	$	209
Costs incurred and charged to expense for the nine months ended September 30, 2017	2,271
Cash payments	(2,024		)
Accrued liability at September 30, 2017	$	456

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Note 11 Lease Exit and Related Charges

As a result of the reduction in use of RealNetworks' office space, lease exit and related charges have been recognized representing rent and contractual operating expenses over the remaining life of the leases, including estimates of sublease income expected to be received. We continue to regularly evaluate the market for office space. If the market for such space changes further in future periods, we may have to revise our estimates which may result in future adjustments to expense for excess office facilities.

Changes to accrued lease exit and related charges (which is included in Accrued and other current liabilities) for 2017 (in thousands) are as follows:

Accrued loss at December 31, 2016	$	3,186
Additions and adjustments to the lease loss accrual, including estimated sublease income	—
Less amounts paid, net of sublease amounts	(1,275		)
Accrued loss at September 30, 2017	1,911
Less current portion (included in Accrued and other current liabilities)	(313		)
Accrued loss, non-current portion (included in Other long term liabilities)	$	1,598

Note 12 Shareholders’ Equity

Accumulated Other Comprehensive Income (Loss)

Changes in components of accumulated other comprehensive income (loss) (in thousands):

		Quarter Ended September 30,						Nine Months Ended September 30,
		2017			2016			2017			2016
Investments
	Accumulated other comprehensive income (loss), beginning of period	$	4		$	1,464		$	(6	)	$	1,297
	Unrealized gains (losses), net of tax effects of $0, $42, $5 and $141	—			72			10			239
	Net current period other comprehensive income (loss)	—			72			10			239
	Accumulated other comprehensive income (loss) balance, end of period	$	4		$	1,536		$	4		$	1,536
Foreign currency translation
	Accumulated other comprehensive income (loss), beginning of period	$	(60,399	)	$	(60,722	)	$	(61,639	)	$	(60,777	)
	Translation adjustments	562			156			1,802			211
	Reclassification adjustments for losses (gains) included in other income (expense)	—			272			—			272
	Net current period other comprehensive income (loss)	562			428			1,802			483
	Accumulated other comprehensive income (loss) balance, end of period	$	(59,837	)	$	(60,294	)	$	(59,837	)	$	(60,294	)
Total accumulated other comprehensive income (loss), end of period		$	(59,833	)	$	(58,758	)	$	(59,833	)	$	(58,758	)

Note 13 Income Taxes

As of September 30, 2017, there have been no material changes to RealNetworks’ uncertain tax positions disclosures as provided in Note 14 of the 2016 10-K. We do not anticipate that the total amount of unrecognized tax benefits will significantly change within the next twelve months.

We file numerous consolidated and separate income tax returns in the U.S. including federal, state and local, as well as foreign jurisdictions. With few exceptions, we are no longer subject to U.S. federal income tax examinations for tax years before 2013 or state, local, or foreign income tax examinations for years before 1993. We are currently under audit by various states and foreign jurisdictions for certain tax years subsequent to 1993.

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Note 14 Earnings (Loss) Per Share

Basic net income (loss) per share (EPS) is computed by dividing net income (loss) by the weighted average number of common shares outstanding during the period. Diluted EPS is computed by dividing net income (loss) by the weighted average number of common and dilutive potential common shares outstanding during the period. Basic and diluted EPS (in thousands, except per share amounts):

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Net income (loss)	$	(4,334	)	$	(3,056	)	$	(17,144	)	$	(26,574	)
Weighted average common shares outstanding used to compute basic EPS	37,200			36,805			37,112			36,693
Dilutive effect of stock based awards	—			—			—			—
Weighted average common shares outstanding used to compute diluted EPS	37,200			36,805			37,112			36,693
Basic EPS	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)
Diluted EPS	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)

During the quarter and nine months ended September 30, 2017, 5.3 million and 5.2 million shares of common stock, respectively, of potentially issuable shares from stock awards were excluded from the calculation of diluted EPS because of their antidilutive effect.

During the quarter and nine months ended September 30, 2016, 4.6 million and 4.8 million shares of common stock, respectively, of potentially issuable shares from stock awards were excluded from the calculation of diluted EPS because of their antidilutive effect.

Note 15 Commitments and Contingencies

From time to time we are and may be subject to legal proceedings, governmental investigations and claims in the ordinary course of business, including employment claims, contract-related claims, and claims of alleged infringement of third-party patents, trademarks and other intellectual property rights. Although we believe that resolving such claims, individually or in aggregate, will not have a material adverse impact on our business or financial condition, these matters are subject to inherent uncertainties. Such claims, even if not meritorious, could force us to expend significant financial and managerial resources. In addition, given the broad distribution of some of our consumer products, any individual claim related to those products could give rise to liabilities that may be material to us. In the event of a determination adverse to us, we may incur substantial monetary liability, and/or be required to change our business practices. Either of these could have a material adverse effect on our consolidated financial statements.  

Note 16 Guarantees

In the ordinary course of business, RealNetworks is subject to potential obligations for standard warranty and indemnification provisions that are contained within many of our customer license and service agreements. Our warranty provisions are consistent with those prevalent in our industry, and we do not have a history of incurring losses on warranties; therefore, we do not maintain accruals for warranty-related obligations. With regard to indemnification provisions, nearly all of our carrier contracts obligate us to indemnify our carrier customers for certain liabilities that may be incurred by them. We have received in the past, and may receive in the future, claims for indemnification from some of our carrier customers.

In relation to certain patents and other technology assets we sold to Intel in the second quarter of 2012, we have specific obligations to indemnify Intel for breaches of the representations and warranties that we made and covenants that we agreed to in the asset purchase agreement for certain potential future intellectual property infringement claims brought by third parties against Intel. The amount of any potential liabilities related to our indemnification obligations to Intel will not be determined until a claim has been made, but we are obligated to indemnify Intel up to the amount of the gross purchase price that we received in the sale.

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Note 17 Segment Information

We manage our business and report revenue and operating income (loss) in three segments: (1) Consumer Media, which includes our PC-based RealPlayer products, including RealPlayer Plus and related products and intellectual property licensing; (2) Mobile Services, which includes our SaaS services of our low-margin music on demand product, ringback tones, intercarrier messaging services, and our RealTimes® product; and (3) Games, which includes all our games-related businesses, including sales of mobile games, sales of games licenses, online games subscription services, advertising on games sites and social network sites, and microtransactions from online games.

We allocate certain corporate expenses which are directly attributable to supporting our businesses, including but not limited to a portion of finance, legal, human resources and headquarters facilities, to our reportable segments. Remaining expenses, which are not directly attributable to supporting the business, are reported as corporate items. Also reported in our corporate segment are restructuring charges, lease exit and related charges, as well as stock compensation charges.

RealNetworks reports three reportable segments based on factors such as how we manage our operations and how our Chief Operating Decision Maker (CODM) reviews results. The CODM reviews financial information presented on both a consolidated basis and on a business segment basis. The accounting policies used to derive segment results are the same as those described in Note 1, Description of Business and Summary of Significant Accounting Policies, in the 10-K.

Segment results for the quarters and nine months ended September 30, 2017 and 2016 (in thousands):

Consumer Media

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017		2016
Revenue	$	4,197		$	6,482	$	16,817	$	18,608
Cost of revenue	981			1,507		3,545		5,485
Gross profit	3,216			4,975		13,272		13,123
Operating expenses	3,217			4,271		10,957		13,940
Operating income (loss)	$	(1	)	$	704	$	2,315	$	(817	)

Mobile Services

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Revenue	$	19,123		$	17,683		$	57,434		$	51,445
Cost of revenue	13,325			13,026			40,668			36,347
Gross profit	5,798			4,657			16,766			15,098
Operating expenses	6,437			8,075			21,261			26,653
Operating income (loss)	$	(639	)	$	(3,418	)	$	(4,495	)	$	(11,555	)

Games

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017			2016
Revenue	$	6,682		$	6,886	$	19,439		$	18,962
Cost of revenue	2,226			2,203		6,842			5,865
Gross profit	4,456			4,683		12,597			13,097
Operating expenses	5,071			4,649		15,108			14,669
Operating income (loss)	$	(615	)	$	34	$	(2,511	)	$	(1,572	)

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Corporate

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Cost of revenue	$	2		$	4		$	62		$	(87	)
Operating expenses	2,948			5,705			10,202			16,948
Operating income (loss)	$	(2,950	)	$	(5,709	)	$	(10,264	)	$	(16,861	)

Our customers consist primarily of consumers and corporations located in the U.S., Europe, Republic of Korea and various foreign countries (Rest of the World). Revenue by geographic region (in thousands):

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
United States	$	10,084	$	10,642	$	30,713	$	31,379
Europe	3,337		3,288		9,736		10,002
Republic of Korea	12,054		10,582		37,026		30,227
Rest of the World	4,527		6,539		16,214		17,407
Total net revenue	$	30,002	$	31,051	$	93,689	$	89,015

Long-lived assets (which consist of equipment, software, leasehold improvements, other intangible assets, and goodwill) by geographic region (in thousands) are as follows:

	September 30, 2017		December 31, 2016
United States	$	12,274	$	13,052
Europe	3,555		3,920
Republic of Korea	105		168
Rest of the World	1,596		1,909
Total long-lived assets	$	17,530	$	19,049

Note 18 Related Party Transactions

 See Note 4, Rhapsody Joint Venture, and Note 5, Fair Value Measurements, for details on transactions involving Rhapsody.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

This Quarterly Report on Form 10-Q and the documents incorporated herein by reference contain forward-looking statements that have been made pursuant to the provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on current expectations, estimates, and projections about RealNetworks’ industry, products, management’s beliefs, and certain assumptions made by management. Words such as “anticipates,” “expects,” “intends,” “plans,” “believes,” “seeks,” “estimates,” and similar expressions are intended to identify forward-looking statements. All statements contained in this report that do not relate to matters of historical fact should be considered forward-looking statements. Forward-looking statements include statements with respect to:

• the expected benefits and other consequences of our growth plans, strategic initiatives, and restructurings;

• our expected introduction, distribution and monetization, of new and enhanced products, services and technologies across our businesses;

• future revenues, gross profits, operating expenses, income and other taxes, tax benefits, net income (loss) per diluted share available to common shareholders, acquisition costs and related amortization, and other measures of results of operations;

• the effects of our past acquisitions and expectations for future acquisitions and divestitures;

• plans, strategies and expected opportunities for future growth, increased profitability and innovation;

• the expected financial position, performance, growth and profitability of, and investment in, our businesses and the availability of resources;

• the effects of legislation, regulations, administrative proceedings, court rulings, settlement negotiations and other factors that may impact our businesses;

• the continuation and expected nature of certain customer relationships;

• impacts of competition and certain customer relationships on the future financial performance and growth of our businesses;

• our involvement in potential claims, legal proceedings and government investigations, and the potential outcomes and effects of such potential claims, legal proceedings and governmental investigations on our business, prospects, financial condition or results of operations;

• the effects of U.S. and foreign income and other taxes on our business, prospects, financial condition or results of operations; and

• the effect of economic and market conditions on our business, prospects, financial condition or results of operations.

These statements are not guarantees of future performance and actual actions or results may differ materially. These statements are subject to certain risks, uncertainties and assumptions that are difficult to predict, including those noted in the documents incorporated herein by reference. Particular attention should also be paid to the cautionary language in Item 1A of Part I in our 2016 10-K entitled “Risk Factors.” RealNetworks undertakes no obligation to update publicly any forward-looking statements as a result of new information, future events or otherwise, unless required by law. Readers should, however, carefully review the risk factors included in other reports or documents filed by RealNetworks from time to time with the Securities and Exchange Commission, particularly the Quarterly Reports on Form 10-Q and any Current Reports on Form 8-K.

Overview

RealNetworks creates innovative applications and services that make it easy to connect with and enjoy digital media. We manage our business and report revenue and operating income (loss) in three segments: (1) Consumer Media, (2) Mobile Services, and (3) Games. See Note 17Segment Information, to the unaudited condensed consolidated financial statements included in Item 1 of Part I of this Form 10-Q.

Within our Consumer Media segment, revenue is derived from the sales of our PC-based RealPlayer® products, including RealPlayer Plus and related products, and from the licensing of our intellectual property, primarily our codec technology, including our recently introduced RealMedia High Definition, or RMHD, technology. These products and services are delivered directly to consumers and through partners, such as OEMs and mobile device manufacturers.

Our Mobile Services business generates revenue primarily from the sale of SaaS services, which include ringback tones, RealTimes®, intercarrier messaging, and our low-margin music on demand service. We generate a significant portion of our revenue from sales within our Mobile Services business to a few mobile telecommunications carriers and our low-margin music on demand customer in Korea. The loss of these contracts or the termination or non-renewal or renegotiation of contract terms that are less favorable to us could result in the loss of future revenues and could result in the loss of anticipated profits. Our contract with our music on demand customer in Korea, LOEN, is set to expire at the end of fiscal year 2017, and we do not

17

anticipate renewal. As discussed in Note 6 Allowance for Doubtful Accounts Receivable and Sales Returns, our low-margin music on demand business generated revenue of $11.4 million and $33.8 million for the three and nine months ended September 30, 2017, respectively. While non-renewal would result in a material decline in our consolidated revenue in periods after 2017, we would not expect the impact to consolidated Gross profit to be significant as the profitability of this contract has declined over time, currently generating less than three percent of our consolidated Gross profit; or $0.3 million and $0.9 million for the three and nine months ended September 30, 2017, respectively.

Our Games business, through the GameHouse and Zylom brands, derives revenue from sales of mobile games, games licenses, online games subscription services, and advertising on games sites.

We allocate certain corporate expenses which are directly attributable to supporting our businesses, including but not limited to a portion of finance, legal, human resources and headquarters facilities, to our reportable segments. Remaining expenses, which are not directly attributable to supporting the business, are reported as corporate items. These corporate items include restructuring charges, lease exit and related charges, as well as stock compensation expense.

As of September 30, 2017, we had $59.1 million in unrestricted cash, cash equivalents and short-term investments, compared to $77.1 million as of December 31, 2016. The 2017 decrease of cash, cash equivalents, and short-term investments was due to cash used in operating activities during the first nine months of $17.5 million.

Condensed consolidated results of operations were as follows (dollars in thousands):

	Quarters ended September 30,											Nine months ended September 30,
	2017			2016			$ Change			% Change		2017			2016			$ Change			% Change
Total revenue	$	30,002		$	31,051		$	(1,049	)	(3	)%	$	93,689		$	89,015		$	4,674		5	%
Cost of revenue	16,534			16,740			(206		)	(1	)%	51,117			47,610			3,507			7	%
Gross profit	13,468			14,311			(843		)	(6	)%	42,572			41,405			1,167			3	%
Gross margin	45		%	46		%						45		%	47		%
Operating expenses	17,673			22,700			(5,027		)	(22	)%	57,528			72,210			(14,682		)	(20	)%
Operating income (loss)	$	(4,205	)	$	(8,389	)	$	4,184		50	%	$	(14,956	)	$	(30,805	)	$	15,849		51	%

In the third quarter of 2017, our total consolidated revenue decreased $1.0 million as compared with the year-earlier period. Of this decrease, $2.3 million is attributed to our Consumer Media segment, due primarily to timing of shipments by our intellectual property customers. The decrease was offset in part by a $1.4 million increase in our Mobile Services segment due primarily to increased low-margin music on demand revenue in Korea.

Cost of revenues decreased by $0.2 million for the quarter ended September 30, 2017, due in part to savings of $0.5 million in our Consumer Media segment. These savings were offset in part by higher costs of $0.3 million in our Mobile Services segment.

Operating expenses decreased by $5.0 million in the quarter ended September 30, 2017 compared with the prior year primarily due to savings realized from reductions in salaries, benefits and professional service fees, and marketing expenses totaling $2.1 million, as described more fully below, lower facilities and support services costs of $1.6 million, as well as a decrease of $1.2 million relating to decreased lease exit and related charges as compared to the prior-year period.

For the nine months ended September 30, 2017, our total consolidated revenue increased by $4.7 million, compared with the year-earlier period. Revenues increased in our Mobile Services segment by $6.0 million due primarily to increased low-margin music on demand revenue in Korea and revenue increased $0.5 million in our Games segment. These increases were offset in part by a decrease of $1.8 million in our Consumer Media segment.

Cost of revenues increased by $3.5 million in the nine months ended September 30, 2017 compared with the prior year period, resulting in a two percentage point decrease in gross margin, due to higher costs of $4.3 million in our Mobile Services segment, as well as a $1.0 million increase in our Games segment. These increases were offset by savings of $1.9 million in our Consumer Media segment.

Operating expenses decreased $14.7 million in the nine months ended September 30, 2017 as compared with the prior year due to savings realized from reductions in salaries, benefits and professional service fees, and marketing expenses totaling $12.2 million, as described more fully below. Further contributing to decreased expense as compared to the prior-year period was the impact of reduced lease exit costs of $2.2 million, as well as the benefit recorded following the receipt of warrants in the first quarter

18

of 2017 from Rhapsody of $0.5 million and the release of previously accrued taxes of $0.4 million in the first quarter of 2017. These decreases were offset by an increase of $1.0 million relating to increased restructuring costs due to increased severance charges as compared to the prior-year period.

Segment Operating Results

Consumer Media

Consumer Media segment results of operations were as follows (dollars in thousands):

	Quarters ended September 30,											Nine months ended September 30,
	2017			2016			$ Change			% Change		2017			2016			$ Change			% Change
Revenue	$	4,197		$	6,482		$	(2,285	)	(35	)%	$	16,817		$	18,608		$	(1,791	)	(10	)%
Cost of revenue	981			1,507			(526		)	(35	)%	3,545			5,485			(1,940		)	(35	)%
Gross profit	3,216			4,975			(1,759		)	(35	)%	13,272			13,123			149			1	%
Gross margin	77		%	77		%						79		%	71		%
Operating expenses	3,217			4,271			(1,054		)	(25	)%	10,957			13,940			(2,983		)	(21	)%
Operating income (loss)	$	(1	)	$	704		$	(705	)	(100	)%	$	2,315		$	(817	)	$	3,132		383	%

Total Consumer Media revenue for the quarter ended September 30, 2017 decreased $2.3 million as compared to the same quarter in 2016. Intellectual property licensing revenue decreased by $1.7 million for the quarter due primarily to timing of shipment by our customers. Continuing declines in our subscription products of $0.5 million further contributed to the overall decrease as compared to the prior year period.

Cost of revenue decreased by $0.5 million during the quarter ended September 30, 2017, compared with the year-earlier period. The decrease in cost of revenue was primarily due to lower bandwidth costs of $0.2 million directly resulting from our ongoing efforts to optimize functionality and increase efficiencies.

Operating expenses decreased by $1.1 million in the quarter ended September 30, 2017, compared with the year-earlier period, primarily due to lower expenses for facilities and support services of $0.5 million as a result of our ongoing cost reduction efforts, as well as a decrease in salaries, benefits and professional services fees of $0.6 million.

Total Consumer Media revenue for the nine months ended September 30, 2017 decreased $1.8 million as compared to the same period in 2016, primarily due to continuing declines in our subscription products of $1.2 million and a decrease of $0.2 million in related advertising revenue.

Cost of revenue decreased by $1.9 million during the nine months ended September 30, 2017, compared with the year-earlier period resulting in an increase in gross margin of 8 percentage points. The decrease in cost of revenue was primarily due to lower bandwidth and other support costs of $1.5 million directly resulting from our ongoing efforts to optimize functionality and increase efficiencies.

Operating expenses decreased by $3.0 million in the nine months ended September 30, 2017, compared with the year-earlier period, due to lower expenses for facilities and support services of $1.8 million as a result of our ongoing cost reduction efforts, the acceleration of depreciation expense of $0.7 million taken in the first quarter of 2016 related to the obsolescence of e-commerce assets, and lower marketing expense of $0.3 million in 2017 compared to 2016.

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Mobile Services

Mobile Services segment results of operations were as follows (dollars in thousands):

	Quarter Ended September 30,												Nine months ended September 30,
		2017			2016			$ Change			% Change		2017			2016			$ Change			% Change
Revenue		$	19,123		$	17,683		$	1,440		8	%	$	57,434		$	51,445		$	5,989		12	%
Cost of revenue		13,325			13,026			299			2	%	40,668			36,347			4,321			12	%
Gross profit		5,798			4,657			1,141			25	%	16,766			15,098			1,668			11	%
Gross margin		30		%	26		%						29		%	29		%
Operating expenses		6,437			8,075			(1,638		)	(20	)%	21,261			26,653			(5,392		)	(20	)%
Operating income (loss)		$	(639	)	$	(3,418	)	$	2,779		81	%	$	(4,495	)	$	(11,555	)	$	7,060		61	%

Total Mobile Services revenue increased by $1.4 million in the quarter ended September 30, 2017 compared with the prior-year period which was due to an increase of $1.5 million in our low-margin music on demand contract in Korea.

Cost of revenue increased by $0.3 million in the quarter ended September 30, 2017 compared with the prior-year period, due primarily to an increase of $1.7 million in our low-margin music on demand business related to higher sales, offset in part by reductions in salaries and benefits of $0.5 million, facilities and support services costs of $0.3 million and third-party customer service of $0.3 million.

Operating expenses decreased by $1.6 million for the quarter ended September 30, 2017 compared with the year-earlier period primarily due to reductions in salaries, benefits and professional services fees of $0.9 million and a reduction in our facilities and support services costs of $0.5 million as a result of our ongoing cost reduction efforts.

Total Mobile Services revenue increased by $6.0 million in the nine months ended September 30, 2017 compared with the prior-year period. This increase was driven by an increase of $5.9 million in our low-margin music on demand contract in Korea and an increase of $0.6 million in our ringback tones business. These increases were offset by a decrease of $0.5 million in our intercarrier messaging service.

Cost of revenue increased by $4.3 million in the nine months ended September 30, 2017 compared with the prior-year period, due to an increase of $6.3 million in our low-margin music on demand business related to higher sales. The increased cost was offset by reduced spending on third-party customer service of $0.8 million, reduced facilities spend of $0.7 million and lower bandwidth costs of $0.6 million.

Operating expenses decreased by $5.4 million for the nine months ended September 30, 2017 compared with the year-earlier period primarily due to reductions in salaries, benefits and professional services fees of $3.4 million, as well as reduced facilities and support services costs of $1.3 million as a result of our ongoing cost reduction efforts and reduced marketing spend of $0.4 million.

Games

Games segment results of operations were as follows (dollars in thousands):

	Quarter Ended September 30,												Nine months ended September 30,
		2017			2016			$ Change			% Change		2017			2016			$ Change			% Change
Revenue		$	6,682		$	6,886		$	(204	)	(3	)%	$	19,439		$	18,962		$	477		3	%
Cost of revenue		2,226			2,203			23			1	%	6,842			5,865			977			17	%
Gross profit		4,456			4,683			(227		)	(5	)%	12,597			13,097			(500		)	(4	)%
Gross margin		67		%	68		%						65		%	69		%
Operating expenses		5,071			4,649			422			9	%	15,108			14,669			439			3	%
Operating income (loss)		$	(615	)	$	34		$	(649	)	NM		$	(2,511	)	$	(1,572	)	$	(939	)	(60	)%

Total Games revenue declined slightly for the quarter ended September 30, 2017, compared with the year-earlier period due to a $0.5 million decrease in our other games revenue offset by a $0.3 million increase in our mobile games revenue.

Cost of revenue was flat for the quarter ended September 30, 2017 when compared with the prior-year period due to increases in app store fees related to our mobile revenue growth, offset by decreased bandwidth and advertising costs.

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Operating expenses increased by $0.4 million in the quarter ended September 30, 2017, compared with the prior-year period primarily as a result of increased salaries and benefits costs due to our continued investment in growing our mobile games offerings.

Total Games revenue increased by $0.5 million in the nine months ended September 30, 2017, compared with the year-earlier period as a $2.0 million increase in our mobile games revenue was offset by a decrease of $1.5 million in our other games revenue.

Cost of revenue increased by $1.0 million in the nine months ended September 30, 2017 compared with the prior-year period due to increases in app store fees related to our mobile revenue growth, as well as increased royalty fees paid to developers.

Operating expenses increased by $0.4 million in the nine months ended September 30, 2017, compared with the prior-year period, due to increased salaries and benefit costs due to our continued investment in growing our mobile games offerings, offset in part by lower marketing costs.

Corporate

Corporate segment results of operations were as follows (dollars in thousands):

	Quarter Ended September 30,											Nine months ended September 30,
	2017			2016			$ Change			% Change		2017			2016			$ Change			% Change
Cost of revenue	2			$	4		$	(2	)	50	%	$	62		$	(87	)	$	149		171	%
Operating expenses	2,948			5,705			(2,757		)	(48	)%	10,202			16,948			(6,746		)	(40	)%
Operating income (loss)	$	(2,950	)	$	(5,709	)	$	2,759		48	%	$	(10,264	)	$	(16,861	)	$	6,597		39	%

Operating expenses decreased by $2.8 million in the quarter ended September 30, 2017 compared with the year-earlier period. The decrease was primarily due to a reduction of $1.2 million in our restructuring costs due to lower lease exit and related charges compared to the prior-year period, a $0.9 million reduction in salary, benefit and professional service expenses, and a $0.7 million reduction in facilities and support services.

Operating expenses decreased by $6.7 million in the nine months ended September 30, 2017 compared with the year-earlier period. The decrease was primarily due to a $4.5 million reduction in salary, benefit and professional service expenses, a reduction of $2.2 million due to lower lease exit and related charges, and a benefit of $0.5 million relating to the warrant received from Rhapsody in the first quarter of 2017, which is discussed further in Note 5Fair Value Measurements. These decreases were offset by an increase of $1.0 million relating to increased restructuring costs due to increased severance charges as compared to the prior-year period.

Consolidated Operating Expenses

Our operating expenses consist primarily of salaries and related personnel costs including stock based compensation, consulting fees associated with product development, sales commissions, amortization of certain intangible assets capitalized in our acquisitions, professional service fees, advertising costs, restructuring charges and lease exit costs. Operating expenses were as follows (dollars in thousands):

	Quarter Ended September 30,									Nine months ended September 30,
	2017		2016		$ Change			% Change		2017		2016		$ Change			% Change
Research and development	$	7,152	$	6,699	$	453		7	%	$	22,085	$	23,185	$	(1,100	)	(5	)%
Sales and marketing	4,883		7,183		(2,300		)	(32	)%	17,534		24,157		(6,623		)	(27	)%
General and administrative	5,081		7,086		(2,005		)	(28	)%	15,638		21,380		(5,742		)	(27	)%
Restructuring and other charges	557		499		58			12	%	2,271		1,297		974			75	%
Lease exit and related charges	—		1,233		(1,233		)	(100	)%	—		2,191		(2,191		)	(100	)%
Total consolidated operating expenses	$	17,673	$	22,700	$	(5,027	)	(22	)%	$	57,528	$	72,210	$	(14,682	)	(20	)%

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Research and development expenses increased by $0.5 million in the quarter ended September 30, 2017, compared with the year-earlier period, primarily due to an increase of $0.6 million in salaries, benefits and professional services expense, reflecting our increased efforts towards our growth initiatives.

Research and development expenses decreased by $1.1 million in the nine months ended September 30, 2017, compared with the year-earlier period. The decrease was due to the acceleration of depreciation expense of $0.7 million taken in the first quarter of 2016 and lower expenses for facilities and support services of $0.8 million as a result of our ongoing cost reduction efforts. These cost reductions were offset in part by an increase of $0.3 million in salaries, benefits and professional services expense due to increased efforts toward our growth initiatives.

Sales and marketing expenses decreased by $2.3 million in the quarter ended September 30, 2017 compared with the year-earlier period. The decrease was due to a $1.8 million reduction in salaries, benefits and professional service fees, as well as a decrease of $0.3 million from lower facilities and support services.

Sales and marketing expenses decreased by $6.6 million in the nine months ended September 30, 2017 compared with the year-earlier period. The decrease was due to a $4.4 million reduction in salaries, benefits and professional service fees, a decrease of $1.4 million in direct marketing expense and a reduction of $0.8 million from lower facilities and support services.

General and administrative expenses decreased by $2.0 million in the quarter ended September 30, 2017, compared with the year-earlier period, due to an overall decrease in salaries, benefits and professional fees of $0.8 million, and a decrease of $1.1 million related to reduced facilities and support services costs.

General and administrative expenses decreased by $5.7 million in the nine months ended September 30, 2017, compared with the year-earlier period, primarily due to an overall decrease in salaries, benefits and professional fees of $3.7 million, a decrease of $1.3 million related to reduced facilities and support services costs, as well as a first quarter of 2017 benefit of $0.5 million relating to warrants we received from Rhapsody, which are discussed further in Note 5Fair Value Measurements. Also contributing to the decrease was a benefit of $0.4 million in the first quarter of 2017 related to the release of previously accrued taxes.

Restructuring and other charges and Lease exit and related charges consist of costs associated with the ongoing reorganization of our business operations and expense re-alignment efforts. Restructuring expense primarily relates to severance costs due to workforce reductions. For additional details on these charges see Note 10, Restructuring Charges and Note 11, Lease Exit and Related Charges.

Other Income (Expenses)

Other income (expenses), net was as follows (dollars in thousands):

	Quarters ended September 30,											Nine months ended September 30,
	2017			2016			$ Change			% Change		2017			2016			$ Change			% Change
Interest income, net	$	116		$	119		$	(3	)	(3	)%	$	353		$	316		$	37		12	%
Gain (loss) on investments, net	—			6,021			(6,021		)	(100	)%	—			5,978			(5,978		)	(100	)%
Equity in net loss of Rhapsody	—			(233		)	233			100	%	(1,097		)	(629		)	(468		)	(74	)%
Other income (expense), net	(50		)	(243		)	193			(79	)%	(288		)	(515		)	227			(44	)%
Total other income (expense), net	$	66		$	5,664		$	(5,598	)	(99	)%	$	(1,032	)	$	5,150		$	(6,182	)	(120	)%

Gain (loss) on investments, net, decreased $6.0 million for the three and nine months ended September 30, 2017, respectively. The decrease is due to the prior year receipt and recognition of a $4.0 million payment from our 2015 sale of the Slingo and social casino business, and to the receipt of proceeds of $2.0 million, net of transaction costs, from the sale of a domain name.

We account for our investment in Rhapsody under the equity method of accounting, as described in Note 4, Rhapsody Joint Venture. The net carrying value of our investment in Rhapsody is not necessarily indicative of the underlying fair value of our investment.

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Income Taxes

During the quarters endedSeptember 30, 2017 and 2016, we recognized income tax expense of $0.2 million and $0.3 million, respectively, related to U.S. and foreign income taxes. The change in income tax expense during the quarter ended September 30, 2017 was largely the result of changes in our jurisdictional income.

As of September 30, 2017, there have been no material changes to RealNetworks’ uncertain tax positions disclosures as provided in Note 14 of the 2016 10-K. We do not anticipate that the total amount of unrecognized tax benefits will significantly change within the next twelve months.

The majority of our tax expense is due to income in our foreign jurisdictions and we have not benefitted from losses in the U.S. and certain foreign jurisdictions in the third quarter of 2017. We generate income in a number of foreign jurisdictions, some of which have higher or lower tax rates relative to the U.S. federal statutory rate. Our tax expense could fluctuate significantly on a quarterly basis to the extent income is less than anticipated in countries with lower statutory tax rates and more than anticipated in countries with higher statutory tax rates. For the quarter ended September 30, 2017, decreases in tax expense from income generated in foreign jurisdictions with lower tax rates in comparison to the U.S. federal statutory rate was offset by increases in tax expense from income generated in foreign jurisdictions having comparable, or higher tax rates in comparison to the U.S. federal statutory rate. The effect of differences in foreign tax rates on the Company's tax expense for the third quarter of 2017 was minimal.

As of September 30, 2017, we have not provided for U.S. federal and state income taxes on certain undistributed earnings of our foreign subsidiaries, since such earnings are considered indefinitely reinvested outside the U.S. or may be remitted tax-free to the U.S. If these amounts were distributed to the U.S., in the future in the form of dividends or otherwise, RealNetworks could be subject to additional U.S. income and foreign withholding taxes. It is not practicable to determine the foreign withholding and U.S. income tax liability or benefit on such earnings due to the timing of such future distributions, the availability of foreign tax credits, and the complexity of the computation if such earnings were not deemed to be permanently reinvested. If future events, including material changes in estimates of cash, working capital, and long-term investment requirements necessitate that these earnings be distributed, an additional provision for U.S. income and foreign withholding taxes may be necessary.

We file numerous consolidated and separate income tax returns in the U.S., including federal, state and local returns, as well as in foreign jurisdictions. With few exceptions, we are no longer subject to United States federal income tax examinations for tax years prior to 2013 or state, local or foreign income tax examinations for years prior to 1993. We are currently under audit by various states and foreign jurisdictions for certain tax years subsequent to 1993.

Geographic Revenue

Revenue by geographic region was as follows (dollars in thousands):

	Quarters ended September 30,									Nine months ended September 30,
	2017		2016		$ Change			% Change		2017		2016		$ Change			% Change
United States	$	10,084	$	10,642	$	(558	)	(5	)%	$	30,713	$	31,379	$	(666	)	(2	)%
Europe	3,337		3,288		49			1	%	9,736		10,002		(266		)	(3	)%
Republic of Korea	12,054		10,582		1,472			14	%	37,026		30,227		6,799			22	%
Rest of world	4,527		6,539		(2,012		)	(31	)%	16,214		17,407		(1,193		)	(7	)%
Total net revenue	$	30,002	$	31,051	$	(1,049	)	(3	)%	$	93,689	$	89,015	$	4,674		5	%

Revenue in the United States decreased by $0.6 million in the quarter ended September 30, 2017 compared with the year-earlier period, primarily due to decreases in our Mobile Services segment.

Revenue in the United States decreased by $0.7 million in the nine months ended September 30, 2017 as compared to the prior-year period, primarily due to lower revenue in our Mobile Services and Consumer Media segments, offset by increases in our Games segment .

Revenue in Europe was flat in the quarter ended September 30, 2017 compared with the year-earlier period due to lower revenues generated by our Games segments, offset by slight increases in our Mobile Services segment.

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Revenue in Europe decreased by $0.3 million in the nine months ended September 30, 2017 compared with the year-earlier period due to lower revenues generated by our Games segment, offset in part by a slight increases in our Consumer Media and Mobile Services segments.

Revenue in Korea increased by $1.5 million in the quarter ended September 30, 2017 compared with the year-earlier period. The increase is due to additional revenues of $1.5 million generated by our low-margin music on demand services in our Mobile Services segment, which is the primary source of revenue in Korea.

Revenue in Korea increased by $6.8 million in the nine months ended September 30, 2017 compared with the year-earlier period. Of this increase, $5.9 million was generated by our low-margin music on demand services in our Mobile Services segment and an additional $1.2 million due to increased sales of intellectual property in our Consumer Media segment.

Revenue in the rest of world decreased by $2.0 million in the quarter ended September 30, 2017 compared with the year-earlier period. The decrease was due to lower revenues in our Consumer Media segment due to timing of shipment by our customers.

Revenue in the rest of world decreased by $1.2 million in the nine months ended September 30, 2017 compared with the year-earlier period. The decrease was due to lower revenues of $2.6 million in our Consumer Media segment, offset in part by increased revenues in our Mobile Services segment of $1.7 million.

New Accounting Pronouncements

See Note 2, Recent Accounting Pronouncements, to the unaudited condensed consolidated financial statements included in Item 1 of Part I of this 10-Q.

Liquidity and Capital Resources

The following summarizes working capital, cash, cash equivalents, short-term investments, and restricted cash (in thousands):

	September 30, 2017		December 31, 2016
Working capital	$	56,295	$	66,304
Cash, cash equivalents, and short-term investments	59,079		77,052
Restricted cash equivalents and investments	2,400		2,700

The 2017 decrease of cash, cash equivalents, and short-term investments from December 31, 2016 was due primarily to our ongoing negative cash flows used in operating activities, which totaled $17.5 million in the first nine months of 2017.

The following summarizes cash flow activity (in thousands):

	Nine months ended September 30,
	2017			2016
Cash provided by (used in) operating activities	$	(17,543	)	$	(22,294	)
Cash provided by (used in) investing activities	28,108			13,490
Cash provided by (used in) financing activities	(208		)	(677		)

Cash used in operating activities consisted of net income (loss) adjusted for certain non-cash items such as depreciation and amortization, and the effect of changes in certain operating assets and liabilities.

Cash used in operating activities was $4.8 million less in the nine months ended September 30, 2017 as compared to the same period in 2016. Cash used in operations was less due primarily to a lower operating loss for 2017 than the same period in the prior year, driven mainly by our ongoing cost reduction efforts, as previously discussed. The effect of the lower operating loss was offset in part by the change in operating assets and liabilities during 2017 compared to 2016. In the current year, we used cash of $6.5 million from the net change in operating assets and liabilities while in 2016 the net change in operating assets and liabilities used $1.0 million.

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For the nine months ended September 30, 2017, cash provided by investing activities of $28.1 million was due to sales and maturities, net of purchases, of short-term investments, which totaled $29.8 million. The increase was offset in part by our advance paid to Rhapsody of $1.5 million, as discussed further in Note 4Rhapsody Joint Venture, and fixed asset purchases of $0.5 million.

For the nine months ended September 30, 2016, cash provided by investing activities of $13.5 million was due to sales and maturities, net of purchases, of short-term investments, which totaled $9.3 million, the receipt of proceeds of $4.0 million from the first anniversary payment relating to the 2015 sale of the Slingo and social casino games business, and the receipt of $2.1 million relating to the sale of a domain name, both of which occurred in the third quarter of 2016. These increases were partially offset by purchases of equipment, software and leasehold improvements of $2.0 million.

Cash used in financing activities for the nine months ended September 30, 2017 was $0.2 million. This cash outflow was due mainly to tax payments on shares withheld upon vesting of restricted stock.

Cash used in financing activities for the nine months ended September 30, 2016 was $0.7 million. This cash outflow was primarily due to tax payments on shares withheld upon vesting of restricted stock.

While we currently have no planned significant capital expenditures for the remainder of 2017 other than those in the ordinary course of business, we do have contractual commitments for future payments related to office leases.

We believe that our current unrestricted cash, cash equivalents, and short-term investments will be sufficient to meet our anticipated cash needs for working capital and capital expenditures for at least the next 12 months.

In the future, we may seek to raise additional funds through public or private equity financing, or through other sources such as credit facilities. Such sources of funding may or may not be available to us at commercially reasonable terms. The sale of additional equity securities could result in dilution to our shareholders. In addition, in the future, we may enter into cash or stock acquisition transactions or other strategic transactions that could reduce cash available to fund our operations or result in dilution to shareholders.

If Rhapsody continues to incur losses, if it otherwise experiences a significant decline in its business or financial condition, or if we provide financial support to or increase our investment in Rhapsody, we could incur further losses on our investment, which could have an adverse effect on our financial condition, liquidity, and results of operations. For further information on Rhapsody, please refer to Note 4Rhapsody Joint Venture.

Our cash equivalents and short-term investments consist of investment grade securities, as specified in our investment policy guidelines. The policy limits the amount of credit exposure to any one non-U.S. Government or non-U.S. Agency issue or issuer to a maximum of 5% of the total portfolio. These securities are subject to interest rate risk and will decrease in value if interest rates increase. Because we have historically had the ability to hold our fixed income investments until maturity, we do not expect our operating results or cash flows to be significantly affected by a sudden change in market interest rates in our securities portfolio.

We conduct our operations primarily in five functional currencies: the U.S. dollar, the Korean won, the Japanese yen, the British pound and the euro. We currently do not actively hedge our foreign currency exposures and are therefore subject to the risk of exchange rate fluctuations. We are exposed to foreign exchange rate fluctuations as the financial results of foreign subsidiaries are translated into U.S. dollars in consolidation. Our exposure to foreign exchange rate fluctuations also arises from intercompany payables and receivables to and from our foreign subsidiaries.

As of September 30, 2017, approximately $19.6 million of unrestricted cash, cash equivalents, and short-term investments was held by our foreign subsidiaries. If these funds are needed for our operations in the U.S., we may be required to accrue and pay U.S. income and foreign withholding taxes to repatriate these funds. However, our intent is to permanently reinvest these funds outside of the U.S. and our current plans do not demonstrate a need to repatriate them to fund our U.S. operations. Additionally, the Company currently has significant net operating losses and other tax attributes that could be used to offset potential U.S. income tax that could result if these amounts were distributed to the U.S. We utilize a variety of tax planning and financing strategies in an effort to ensure that our worldwide cash is available in the locations in which it is needed. We do not expect restrictions or potential taxes on repatriation of amounts held outside of the U.S to have a material effect on our overall liquidity, financial condition or results of operations.

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Off-Balance Sheet Arrangements

We have operating lease obligations for office facility leases with future cash commitments that are not required to be recorded on our consolidated balance sheet. Accordingly, these operating lease obligations constitute off-balance sheet arrangements. In addition, since we do not maintain accruals associated with certain guarantees, as discussed in Note 16, Guarantees, to the unaudited condensed consolidated financial statements included in Item 1 of Part I of this 10-Q, those guarantee obligations also constitute off-balance sheet arrangements.

Critical Accounting Policies and Estimates

The preparation of our financial statements requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reported period. Our critical accounting policies and estimates are as follows:

• Revenue recognition;

• Estimating music publishing rights and music royalty accruals;

• Estimating recoverability of deferred costs;

• Estimating allowances for doubtful accounts and sales returns;

• Estimating losses on excess office facilities;

• Valuation of equity method investments;

• Valuation of definite-lived assets;

• Valuation of goodwill;

• Stock-based compensation; and

• Accounting for income taxes.

Revenue Recognition. We recognize revenue when persuasive evidence of an arrangement exists, delivery has occurred, the sales price is fixed or determinable, and collection is probable. Physical products are considered delivered to the customer once they have been shipped and title and risk of loss have been transferred. For online sales, the products or services are considered delivered at the time the product or services are made available, digitally, to the end user.

We recognize revenue on a gross or net basis. In most arrangements, we contract directly with end user customers, and are the primary obligor. In such arrangements, we recognize revenue on a gross basis. In some cases, we utilize third-party distributors who are the primary obligor to sell products or services directly to end user customers. In such instances, we recognize revenue on a net basis.

In our direct to consumer operations, we derive revenue primarily through (1) subscriptions sold by our Games segment and subscriptions of SuperPass within our Consumer Media segment, (2) sales of content downloads, software and licenses offered by our Consumer Media, Mobile Services, and Games segments and (3) the sale of advertising and the distribution of third-party products on our websites and in our games.

Consumer subscription products are paid in advance, typically for monthly, quarterly or annual duration. Subscription revenue is recognized ratably over the related subscription time period. Revenue from sales of content downloads, software and licenses is recognized at the time the product is made available, digitally, to the end user. Revenue generated from advertising on our websites and from advertising and the distribution of third-party products included in our products is recognized as revenue at the time of delivery.

We also generate revenue through business-to-business channels by providing services within our Mobile Services segment enabling mobile carriers to deliver audio and video content to their customers and by selling software licenses and products and related support and other services. Revenue generated from services provided to mobile carriers that enable the delivery of audio and video content to their customers is recognized as the services are provided. Setup fees to build these services are recognized ratably upon launch of the service over the remaining expected term of the service.

Non-software revenue arrangements containing multiple elements are divided into separate units of accounting, after being evaluated for specific criteria. If the criteria for separation are met, revenue is allocated to the individual units using the relative price method. If the criteria are not met, the elements are treated as one unit of accounting and revenue recognition is delayed until all elements have been delivered. In the case of revenue arrangements containing software, elements are divided into separate units of accounting only when vendor-specific objective evidence has been established. In cases where vendor-specific objective evidence has not been established, undelivered elements are combined into one unit of accounting and are not recognized in revenue until all elements have been delivered.

Estimating Music Publishing Rights and Music Royalty Accruals. We have made estimates of amounts that may be owed related to music royalties for our historical domestic and international music services. Material differences may impact the

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amount and timing of our expense for any period if management made different judgments or utilized different estimates. Under copyright law, we may be required to pay licensing fees for digital sound recordings and compositions we have delivered. Copyright law generally does not specify the rate and terms of the licenses, which are determined by voluntary negotiations among the parties or, for certain compulsory licenses where voluntary negotiations are unsuccessful, by arbitration. Our estimates are based on contracted or statutory rates, when established, or management’s best estimates based on facts and circumstances regarding the specific music services and agreements in similar geographies or with similar agencies. While we have based our estimates on historical experience and on various other assumptions that management believes to be reasonable under the circumstances, actual results may differ materially from these estimates under different assumptions or conditions.

Estimating Recoverability of Deferred Costs. We defer costs on projects for service revenue and system sales. Deferred costs consist primarily of direct and incremental costs to customize and install systems, as defined in individual customer contracts, including costs to acquire hardware and software from third parties and payroll costs for our employees and other third parties. We recognize such costs as a component of cost of revenue, the timing of which is dependent upon the revenue recognition policy by contract. For revenue recognized under the completed contract method, costs are deferred until the products are delivered, or upon completion of services or, where applicable, customer acceptance. For revenue recognized under the percentage of completion method, costs are recognized as products are delivered or services are provided in accordance with the percentage of completion calculation. For revenue recognized ratably over the term of the contract, costs are recognized ratably over the term of the contract, commencing on the date of revenue recognition. At each balance sheet date, we review deferred costs to ensure they are ultimately recoverable. Any anticipated losses on uncompleted contracts are recognized when evidence indicates the estimated total cost of a contract exceeds its estimated total revenue.

Assessing the recoverability of deferred project costs is based on significant assumptions and estimates, including future revenue and cost of sales. Significant or sustained decreases in revenue or increases in cost of sales in future periods could result in impairments of deferred project costs. We cannot accurately predict the amount and timing of any such impairments. Should the value of deferred project costs become impaired, we would record the appropriate charge, which could have a material adverse effect on our financial condition or results of operations.

Estimating Allowances for Doubtful Accounts and Sales Returns. We make estimates of the uncollectible portion of our accounts receivable. We specifically analyze the age of accounts receivable and historical bad debts, customer credit-worthiness and current economic trends when evaluating the adequacy of the allowance for doubtful accounts. Similarly, we make estimates of potential future product returns related to current period revenue. We analyze historical returns, current economic trends, and changes in customer demand and acceptance of our products when evaluating the adequacy of the sales returns allowance. Significant judgments and estimates are made and used in connection with establishing allowances for doubtful accounts and sales returns. Material differences may result in the amount and timing of our revenue for any period if we were to make different judgments or utilize different estimates or actual future experience was different from the judgments and estimates.

Estimating losses on excess office facilities. We make significant estimates in determining the appropriate amount of accrued loss on excess office facilities, including estimates of sublease income expected to be received. If we make different estimates, our loss on excess office facilities could be significantly different from that recorded, which could have a material impact on our operating results.

Valuation of Equity Method Investments. We use the equity method of accounting for investments in circumstances where we have the ability to exert significant influence, but not control, over an investee or joint venture. We record our percentage interest in the investee's recorded income or loss and changes in the investee's capital under this method, which will increase or decrease the reported value of our investment. See Note 4, Rhapsody Joint Venture, to the unaudited condensed consolidated financial statements included in Item 1 of Part I of this 10-Q, for additional information. We initially record our investment based on a fair value analysis of the investment.

We evaluate impairment of an investment valued under the equity method if events and circumstances warrant. An impairment charge would be recorded if a decline in value of an equity investment below its carrying amount were determined to be other than temporary. In determining if a decline is other than temporary, we consider factors such as the length of time and extent to which the fair value of the investment has been less than the carrying amount of the investee or joint venture, the near-term and longer-term operating and financial prospects of the investee or joint venture and our intent and ability to hold the investment for a period of time sufficient to allow for any anticipated recovery.

Valuation of Definite-Lived Assets. Definite-lived assets consist primarily of property, plant and equipment, as well as amortizable intangible assets acquired in business combinations. Definite-lived assets are amortized on a straight line basis over their estimated useful lives. We review definite-lived assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Recoverability of these assets is measured by comparison

27

of their carrying amount to future undiscounted cash flows the assets are expected to generate. If definite-lived assets are considered to be impaired, the impairment to be recognized equals the amount by which the carrying value of the assets exceeds their fair market value.

The impairment analysis of definite-lived assets is based upon estimates and assumptions relating to our future revenue, cash flows, operating expenses, costs of capital and capital purchases. These estimates and assumptions are complex and subject to a significant degree of judgment with respect to certain factors including, but not limited to, the cash flows of our long-term operating plans, market and interest rate risk, and risk-commensurate discount rates and cost of capital. Significant or sustained declines in future revenue or cash flows, or adverse changes in our business climate, among other factors, and their resulting impact on the estimates and assumptions relating to the value of our definite-lived assets could result in the need to perform an impairment analysis in future periods which could result in a significant impairment. While we believe our estimates and assumptions are reasonable, due to their complexity and subjectivity, these estimates and assumptions could vary from period to period. Changes in these estimates and assumptions could materially affect the estimate of future undiscounted cash flows and related fair market values of these assets and result in significant impairments, which could have a material adverse effect on our financial condition or results of operations. For further discussion, please see the risk factor entitled, "Any impairment to our goodwill, and definite-lived assets could result in a significant charge to our earnings" under Item 1A Risk Factors of our 2016 10-K.

Valuation of Goodwill.  We test goodwill for impairment on an annual basis, in our fourth quarter, or more frequently if circumstances indicate reporting unit carrying values may exceed their fair values. Circumstances that may indicate a reporting unit's carrying value exceeds its fair value include, but are not limited to: poor economic performance relative to historical or projected future operating results; significant negative industry, economic or company specific trends; changes in the manner of our use of the assets or the plans for our business; and loss of key personnel.

When evaluating goodwill for impairment, based upon our annual test or due to changes in circumstances described above, we first perform a qualitative assessment to determine if the fair value of a reporting unit is more likely than not less than the reporting unit's carrying amount including goodwill. If this assessment indicates it is more likely than not, we then compare the carrying value of the reporting unit to the estimated fair value of the reporting unit. If the carrying value of the reporting unit exceeds the estimated fair value, we then calculate the implied estimated fair value of goodwill for the reporting unit and compare it to the carrying amount of goodwill for the reporting unit. If the carrying amount of goodwill exceeds the implied estimated fair value, an impairment charge to current operations is recorded to reduce the carrying value to implied estimated value.

Significant judgments and estimates are required in determining the reporting units and assessing the fair value of the reporting units. These estimates and assumptions are complex and subject to a significant degree of judgment with respect to certain factors including, but not limited to, the cash flows of long-term operating plans, market and interest rate risk, and risk-commensurate discount rates and cost of capital.

Stock-Based Compensation. Stock-based compensation cost is estimated at the grant date based on the award’s fair value and is recognized as expense over the requisite service period, which is the vesting period. For stock options, the fair value is calculated using the Black-Scholes option-pricing model or other appropriate valuation models such as a Monte Carlo simulation. The valuation models require various highly judgmental assumptions including volatility in our common stock price and expected option life. If any of the assumptions used in the valuation models change significantly, stock-based compensation expense for new awards may differ materially in the future from the amounts recorded in our consolidated statement of operations. For all awards, we are required to estimate forfeitures at the time of grant and revise those estimates in subsequent periods if actual forfeitures differ from those estimates. We use historical data to estimate pre-vesting forfeitures.

Accounting for Income Taxes. We use the asset and liability method of accounting for income taxes. Under this method, income tax expense is recognized for the amount of taxes payable or refundable for the current year. In addition, deferred income tax expense and deferred tax assets and liabilities are recognized for the expected future tax consequences of temporary differences between the financial reporting and tax basis of assets and liabilities and for operating losses and tax credit carryforwards. Deferred tax assets and liabilities and operating loss and tax credit carryforwards are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences and operating loss and tax credit carryforwards are expected to be recovered or settled. We must make assumptions, judgments and estimates to determine the current and deferred provision for income taxes, deferred tax assets and liabilities and any valuation allowance to be recorded against deferred tax assets. Our judgments, assumptions, and estimates relative to the current provision for income tax take into account current tax laws, our interpretation of current tax laws and possible outcomes of future audits conducted by foreign and domestic tax authorities. Changes in tax law or our interpretation of tax laws and future tax audits could significantly impact the amounts provided for income taxes in our consolidated financial statements.

28

Each reporting period we must periodically assess the likelihood that our deferred tax assets will be recovered from future sources of taxable income, and to the extent that recovery is not more likely than not, a valuation allowance must be established. The establishment of a valuation allowance and increases to such an allowance result in either increases to income tax expense or reduction of income tax benefit in the statement of operations and comprehensive income. In certain instances, changes in the valuation allowance may be allocated directly to the related components of shareholders' equity on the consolidated balance sheet. Factors we consider in making such an assessment include, but are not limited to, past performance and our expectation of future taxable income, macroeconomic conditions and issues facing our industry, existing contracts, our ability to project future results and any appreciation of our investments and other assets.

As of September 30, 2017, $19.6 million of the $59.1 million of cash, cash equivalents, and short-term investments was held by our foreign subsidiaries.

As of September 30, 2017, we have not provided for U.S. federal and state income taxes on certain undistributed earnings of our foreign subsidiaries, since such earnings are considered indefinitely reinvested outside the U.S. or may be remitted tax-free to the U.S. If these amounts were distributed to the U.S., in the form of dividends or otherwise, RealNetworks could be subject to additional U.S. income and foreign withholding taxes. It is not practicable to determine the foreign withholding and U.S. federal income tax liability or benefit on such earnings due to the timing of such future distributions, the availability of foreign tax credits, and the complexity of the computation if such earnings were not deemed to be permanently reinvested. If future events, including material changes in estimates of cash, working capital, and long-term investment requirements necessitate that these earnings be distributed, an additional provision for U.S. income and foreign withholding taxes may be necessary.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

The following discussion about our market risk involves forward-looking statements. All statements that do not relate to matters of historical fact should be considered forward-looking statements. Actual results could differ materially from those projected in any forward-looking statements.

Interest Rate Risk. Our exposure to interest rate risk from changes in market interest rates relates primarily to our short-term investment portfolio. Our short-term investments consist of investment grade debt securities as specified in our investment policy. Investments in both fixed and floating rate instruments carry a degree of interest rate risk. The fair value of fixed rate securities may be adversely impacted due to a rise in interest rates, while floating rate securities may produce less income than expected if interest rates fall. Additionally, a declining rate environment creates reinvestment risk because as securities mature the proceeds are reinvested at a lower rate, generating less interest income. See Note 5, Fair Value Measurements, to the unaudited condensed consolidated financial statements included in Item 1 of Part I of this Form 10-Q, for additional information. Due in part to these factors, our future interest income may be adversely impacted due to changes in interest rates. In addition, we may incur losses in principal if we are forced to sell securities that have declined in market value due to changes in interest rates. Because we have historically had the ability to hold our short-term investments until maturity, we would not expect our operating results or cash flows to be significantly impacted by a sudden change in market interest rates. There have been no material changes in our investment methodology regarding our cash equivalents and short-term investments during the quarter ended September 30, 2017. Based on our cash, cash equivalents, short-term investments, and restricted cash equivalents as of September 30, 2017, a hypothetical 10% increase/decrease in interest rates would not increase/decrease our annual interest income or cash flows by more than a nominal amount.

Investment Risk. As of September 30, 2017, we had an investment in the voting capital stock of a privately held technology company. See Note 1, Description of Business and Summary of Significant Accounting Policies - Equity Method Investments, and Management's Discussion and Analysis of Financial Condition and Results of Operations - Critical Accounting Policies and Estimates (Valuation of equity method investments) in our Form 10-K for details on our accounting treatment for this investment, including the analysis of other-than-temporary impairments.

Foreign Currency Risk. We conduct business internationally in several currencies and thus are exposed to adverse movements in foreign currency exchange rates.

Our exposure to foreign exchange rate fluctuations arise in part from: (1) translation of the financial results of foreign subsidiaries into U.S. dollars in consolidation; (2) the remeasurement of non-functional currency assets, liabilities and intercompany balances into U.S. dollars for financial reporting purposes; and (3) non-U.S. dollar denominated sales to foreign customers. We manage a portion of these risks through the use of financial derivatives, but fluctuations could impact our results of operations and financial position.

Where appropriate, we manage foreign currency risk for certain material short-term intercompany balances through the use of foreign currency forward contracts. These contracts require us to exchange currencies at rates agreed upon at the

29

contract’s inception. Because the impact of movements in currency exchange rates on forward contracts offsets the related impact on the short-term intercompany balances, these financial instruments help alleviate the risk that might otherwise result from certain changes in currency exchange rates. We do not designate our foreign exchange forward contracts related to short-term intercompany accounts as hedges and, accordingly, we adjust these instruments to fair value through results of operations. However, we may periodically hedge a portion of our foreign exchange exposures associated with material firmly committed transactions, long-term investments, highly predictable anticipated exposures and net investments in foreign subsidiaries. To the extent we continue to experience adverse economic conditions, our unhedged exposures are impacted by movements in currency exchange rates and we may record losses related to such unhedged exposures in future periods that may have a material adverse effect on our financial condition and results of operations.

Our foreign currency risk management program reduces, but does not entirely eliminate, the impact of currency exchange rate movements.

We have cash balances denominated in foreign currencies which are subject to foreign currency fluctuation risk. The majority of our foreign currency denominated cash is held in Korean won and euros. A hypothetical 10% increase or decrease in the Korean won and euro relative to the U.S. dollar as of September 30, 2017 would not result in a material impact on our financial position, results of operations or cash flows.

Item 4. Controls and Procedures

(a) Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our chief executive officer and chief financial officer, evaluated the effectiveness of our disclosure controls and procedures as of September 30, 2017. The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended, means controls and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC's rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company's management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure. Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives, and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures.

Based upon that evaluation, our chief executive officer and chief financial officer concluded that, as of September 30, 2017, our disclosure controls and procedures were effective.

(b) Changes in Internal Control over Financial Reporting

There have been no changes in our internal control over financial reporting (as such term is defined in Rule 13a-15(f) and 15d-15(f) under the Exchange Act) that occurred during the third quarter of 2017 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

30

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

See Note 15, Commitments and Contingencies, to the unaudited condensed consolidated financial statements included in Item 1 of Part I of this Form 10-Q.

Item 1A. Risk Factors

Our operations and financial results are subject to various risks and uncertainties. Readers should carefully consider the risk factors included in Part I, Item 1A, "Risk Factors" in our Annual Report on Form 10-K (as amended) for the year ended December 31, 2016, which could adversely affect our business or financial condition, including (without limitation) results of operations, liquidity and the trading price of our common stock. There have been no material changes to our risk factors since our Annual Report on Form 10-K for the year ended December 31, 2016. The risks described in our 2016 Form 10-K and in this and other reports filed with the Securities and Exchange Commission are not the only risks facing our company. Additional risks and uncertainties not presently known to us or that we presently deem less significant may also materially adversely affect our business or financial condition.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

(a) Not applicable

(b) Not applicable

(c) Not applicable

Item 3. Default Upon Senior Securities

None

Item 4. Mine Safety Disclosures

Not applicable

Item 5. Other Information

None.

Item 6. Exhibits

See Index to Exhibits below.

31

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Form 10-Q Report to be signed on its behalf by the undersigned, thereunto duly authorized.

REALNETWORKS, INC.
By:	/s/    Cary Baker
	Cary Baker
Title:	Senior Vice President, Chief Financial Officer and Treasurer (Principal Financial and Accounting Officer)

Dated: November 2, 2017

32

INDEX TO EXHIBITS

Exhibit Number	Description
31.1	Certification of Robert Glaser, Chairman and Chief Executive Officer of RealNetworks, Inc., pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2	Certification of Cary Baker, Senior Vice President, Chief Financial Officer and Treasurerof RealNetworks, Inc., pursuant to Exchange Act Rules 13a-14(a) and 15d-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1	Certification of Robert Glaser, Chairman and Chief Executive Officer of RealNetworks, Inc., pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.2	Certification of Cary Baker, Senior Vice President, Chief Financial Officer and Treasurerof RealNetworks, Inc., pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS	XBRL Instance Document
101.SCH	XBRL Taxonomy Extension Schema Document
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document
101.LAB	XBRL Taxonomy Extension Label Linkbase Document
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document

33

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Robert Glaser, certify that:

1. I have reviewed this report on Form 10-Q of RealNetworks, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	November 2, 2017
/s/ Robert Glaser
Robert Glaser
Title:	Chairman and Chief Executive Officer
	(Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Cary Baker, certify that:

1. I have reviewed this report on Form 10-Q of RealNetworks, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date:	November 2, 2017
/s/ Cary Baker
Cary Baker
Title:	Senior Vice President, Chief Financial Officer and Treasurer
	(Principal Financial and Accounting Officer)

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

(18 U.S.C. SECTION 1350)

I, Robert Glaser, Chairman of the Board of Directors and Chief Executive Officer of RealNetworks, Inc., certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Quarterly Report of RealNetworks, Inc. on Form 10-Q for the fiscal quarter ended September 30, 2017 fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and that information contained in such Quarterly Report on Form 10-Q fairly presents in all material respects the financial condition and results of operations of RealNetworks, Inc.

Date:	November 2, 2017
By:	/s/ Robert Glaser
	Name:	Robert Glaser
	Title:	Chairman and Chief Executive Officer
		(Principal Executive Officer)

A signed original of this written statement required by Section 906 has been provided to RealNetworks, Inc. and will be retained by RealNetworks, Inc. and furnished to the Securities and Exchange Commission or its staff upon request.

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

(18 U.S.C. SECTION 1350)

I, Cary Baker, Senior Vice President, Chief Financial Officer and Treasurer of RealNetworks, Inc., certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Quarterly Report of RealNetworks, Inc. on Form 10-Q for the fiscal quarter ended September 30, 2017 fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and that information contained in such Quarterly Report on Form 10-Q fairly presents in all material respects the financial condition and results of operations of RealNetworks, Inc.

Date:	November 2, 2017
By:	/s/ Cary Baker
	Name:	Cary Baker
	Title:	Senior Vice President, Chief Financial Officer and Treasurer
		(Principal Financial and Accounting Officer)

A signed original of this written statement required by Section 906 has been provided to RealNetworks, Inc. and will be retained by RealNetworks, Inc. and furnished to the Securities and Exchange Commission or its staff upon request.

XML

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2017	Oct. 26, 2017
Document and Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2017
Document Fiscal Year Focus	2017
Document Fiscal Period Focus	Q3
Trading Symbol	RNWK
Entity Registrant Name	REALNETWORKS INC
Entity Central Index Key	0001046327
Current Fiscal Year End Date	--12-31
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		37,302,869

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Current assets:
Cash and cash equivalents	$ 45,597	$ 33,721
Short-term investments	13,482	43,331
Trade accounts receivable, net of allowances	26,651	22,162
Deferred costs, current portion	508	760
Prepaid expenses and other current assets	4,558	4,910
Total current assets	90,796	104,884
Equipment, software, and leasehold improvements, at cost:
Equipment and software	45,557	46,231
Leasehold improvements	3,464	3,317
Total equipment, software, and leasehold improvements, at cost	49,021	49,548
Less accumulated depreciation and amortization	44,962	44,294
Net equipment, software, and leasehold improvements	4,059	5,254
Restricted cash equivalents and investments	2,400	2,700
Other assets	2,177	1,742
Deferred costs, non-current portion	1,010	1,246
Deferred tax assets, net	871	816
Other intangible assets, net	429	938
Goodwill	13,042	12,857
Total assets	114,784	130,437
Current liabilities:
Accounts payable	18,560	18,225
Accrued and other current liabilities	12,933	15,425
Commitment to Rhapsody	0	1,500
Deferred revenue, current portion	3,008	3,430
Total current liabilities	34,501	38,580
Deferred revenue, non-current portion	553	240
Deferred rent	798	748
Deferred tax liabilities, net	98	87
Other long-term liabilities	1,651	2,201
Total liabilities	37,601	41,856
Commitments and contingencies
Preferred stock, $0.001 par value, no shares issued and outstanding:
Common stock, $0.001 par value authorized 250,000 shares; issued and outstanding 37,289 shares in 2017 and 37,501 shares in 2016	37	37
Additional paid-in capital	637,862	633,928
Accumulated other comprehensive loss	(59,833)	(61,645)
Retained deficit	(500,883)	(483,739)
Total shareholders’ equity	77,183	88,581
Total liabilities and shareholders’ equity	114,784	130,437
Preferred stock, Series A
Preferred stock, $0.001 par value, no shares issued and outstanding:
Preferred stock	0	0
Preferred stock, Undesignated series
Preferred stock, $0.001 par value, no shares issued and outstanding:
Preferred stock	$ 0	$ 0

XML

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares	Sep. 30, 2017	Dec. 31, 2016
Preferred stock, par value (USD per share)	$ 0.001	$ 0.001
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value (USD per share)	$ 0.001	$ 0.001
Common stock, authorized	250,000,000	250,000,000
Common stock, issued	37,289,000	37,501,000
Common stock, outstanding	37,289,000	37,501,000
Preferred stock, Series A
Preferred stock, authorized	200,000	200,000
Preferred stock, Undesignated series
Preferred stock, authorized	59,800,000	59,800,000

XML

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS) - USD ($) shares in Thousands, $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Income Statement [Abstract]
Net revenue	[1]	$ 30,002	$ 31,051	$ 93,689	$ 89,015
Cost of revenue	[2]	16,534	16,740	51,117	47,610
Gross profit		13,468	14,311	42,572	41,405
Operating expenses:
Research and development		7,152	6,699	22,085	23,185
Sales and marketing		4,883	7,183	17,534	24,157
General and administrative		5,081	7,086	15,638	21,380
Restructuring and other charges		557	499	2,271	1,297
Lease exit and related charges		0	1,233	0	2,191
Total operating expenses		17,673	22,700	57,528	72,210
Operating income (loss)		(4,205)	(8,389)	(14,956)	(30,805)
Other income (expenses):
Interest income, net		116	119	353	316
Gain (loss) on investments, net		0	6,021	0	5,978
Equity in net loss of Rhapsody investment		0	(233)	(1,097)	(629)
Other income (expense), net		(50)	(243)	(288)	(515)
Total other income (expenses), net		66	5,664	(1,032)	5,150
Income (loss) before income taxes		(4,139)	(2,725)	(15,988)	(25,655)
Income tax expense (benefit)		195	331	1,156	919
Net income (loss)		$ (4,334)	$ (3,056)	$ (17,144)	$ (26,574)
Basic net income (loss) per share (USD per share)		$ (0.12)	$ (0.08)	$ (0.46)	$ (0.72)
Diluted net income (loss) per share (USD per share)		$ (0.12)	$ (0.08)	$ (0.46)	$ (0.72)
Shares used to compute basic net income (loss) per share		37,200	36,805	37,112	36,693
Shares used to compute diluted net income (loss) per share		37,200	36,805	37,112	36,693
Comprehensive income (loss):
Unrealized investment holding gains (losses), net of reclassification adjustments			$ 72	$ 10	$ 239
Foreign currency translation adjustments, net of reclassification adjustments			428	1,802	483
Total other comprehensive income (loss)		$ 562	500	1,812	722
Net income (loss)		(4,334)	(3,056)	(17,144)	(26,574)
Comprehensive income (loss)		$ (3,772)	$ (2,556)	$ (15,332)	$ (25,852)

[1] Quarters ended September 30, Components of Revenue2017 2016License Fees6,319 7,850Service Revenue23,683 23,201Net Revenue30,002 31,051 Nine Months Ended September 30, Components of Revenue2017 2016License Fees$21,996 $20,305Service Revenue71,693 68,710Net Revenue$93,689 $89,015

[2] Quarters ended September 30, Components of Cost of Revenue2017 2016License Fees1,655 1,755Service Revenue14,879 14,985Net Revenue Costs16,534 16,740 Nine Months Ended September 30, Components of Cost of Revenue2017 2016License Fees$5,381 $4,458Service Revenue45,736 43,152Net Revenue Costs$51,117 $47,610

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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME (LOSS) (Parenthetical) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Components of net revenue:
License fees		$ 6,319	$ 7,850	$ 21,996	$ 20,305
Service revenue		23,683	23,201	71,693	68,710
Net revenue	[1]	30,002	31,051	93,689	89,015
Components of cost of revenue:
License fees		1,655	1,755	5,381	4,458
Service revenue		14,879	14,985	45,736	43,152
Cost of revenue	[2]	$ 16,534	$ 16,740	$ 51,117	$ 47,610

[1] Quarters ended September 30, Components of Revenue2017 2016License Fees6,319 7,850Service Revenue23,683 23,201Net Revenue30,002 31,051 Nine Months Ended September 30, Components of Revenue2017 2016License Fees$21,996 $20,305Service Revenue71,693 68,710Net Revenue$93,689 $89,015

[2] Quarters ended September 30, Components of Cost of Revenue2017 2016License Fees1,655 1,755Service Revenue14,879 14,985Net Revenue Costs16,534 16,740 Nine Months Ended September 30, Components of Cost of Revenue2017 2016License Fees$5,381 $4,458Service Revenue45,736 43,152Net Revenue Costs$51,117 $47,610

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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016
Cash flows from operating activities:
Net income (loss)	$ (17,144)	$ (26,574)
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:
Depreciation and amortization	2,402	5,897
Stock-based compensation	3,045	4,557
Equity in net loss of Rhapsody	1,097	629
Deferred income taxes, net	(55)	(198)
Loss (gain) on investments, net	0	(5,978)
Realized translation loss (gain)	0	272
Fair value of warrants granted in 2015 and 2017, net of subsequent mark to market adjustments in 2017 and 2016	(367)	112
Trade accounts receivable	(3,516)	(1,744)
Prepaid expenses and other assets	1,072	1,155
Accounts payable	(447)	450
Accrued and other liabilities	(3,630)	(872)
Net cash provided by (used in) operating activities	(17,543)	(22,294)
Cash flows from investing activities:
Purchases of equipment, software, and leasehold improvements	(541)	(2,009)
Proceeds from sale of equity and other investments	0	2,110
Purchases of short-term investments	(13,905)	(59,124)
Proceeds from sales and maturities of short-term investments	43,754	68,473
Decrease (increase) in restricted cash equivalents and investments, net	300	190
Acquisitions	0	(150)
Advance to Rhapsody	(1,500)	0
Proceeds from the sale of Slingo and social casino business	0	4,000
Net cash provided by (used in) investing activities	28,108	13,490
Cash flows from financing activities:
Proceeds from issuance of common stock (stock options and stock purchase plan)	130	166
Tax payments from shares withheld upon vesting of restricted stock	(338)	(843)
Net cash provided by (used in) financing activities	(208)	(677)
Effect of exchange rate changes on cash and cash equivalents	1,519	450
Net increase (decrease) in cash and cash equivalents	11,876	(9,031)
Cash and cash equivalents, beginning of period	33,721	47,315
Cash and cash equivalents, end of period	45,597	38,284
Supplemental disclosure of cash flow information:
Cash received from income tax refunds	419	531
Cash paid for income taxes	1,124	1,876
Non-cash investing activities:
Increase (decrease) in accrued purchases of equipment, software, and leasehold improvements	$ 42	$ (6)

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Description of Business and Summary of Significant Accounting Policies

9 Months Ended

Sep. 30, 2017

Accounting Policies [Abstract]

Description of Business and Summary of Significant Accounting Policies

Note 1 Description of Business and Summary of Significant Accounting Policies

Description of Business. RealNetworks, Inc. and subsidiaries is a global provider of network-delivered digital media applications and services that make it easy to manage, play and share digital media. The Company also develops and markets software products and services that enable the creation, distribution and consumption of digital media, including audio and video.

Inherent in our business are various risks and uncertainties, including a limited history of certain of our product and service offerings. RealNetworks' success will depend on the acceptance of our technology, products and services and the ability to generate related revenue.

In this Quarterly Report on Form 10-Q (10-Q or Report), RealNetworks, Inc. and Subsidiaries is referred to as “RealNetworks”, the “Company”, “we”, “us”, or “our”. "RealPlayer®" and other trademarks of ours appearing in this report are our property.

Basis of Presentation. The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. Intercompany balances and transactions have been eliminated in consolidation.

The unaudited condensed consolidated financial statements reflect all adjustments, consisting only of normal, recurring adjustments that, in the opinion of management, are necessary for a fair presentation of the results of operations for the periods presented. Operating results for the quarter and nine months ended September 30, 2017 are not necessarily indicative of the results that may be expected for any subsequent period or for the year ending December 31, 2017. Certain information and disclosures normally included in financial statements prepared in conformity with accounting principles generally accepted in the United States of America (GAAP) have been condensed or omitted pursuant to the rules and regulations of the Securities and Exchange Commission (SEC).

These unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2016 (the 10-K).

Use of Estimates. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

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Recent Accounting Pronouncements

9 Months Ended

Sep. 30, 2017

Accounting Changes and Error Corrections [Abstract]

Recent Accounting Pronouncements

Note 2 Recent Accounting Pronouncements

In May 2014, the Financial Accounting Standards Board (FASB) issued new revenue recognition guidance, which was subsequently updated and amended in 2015 and 2016. The guidance requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. The new guidance will replace most existing revenue recognition guidance in U.S. GAAP when it becomes effective.

The guidance permits two methods of adoption: the full retrospective method where the standard would be applied to each prior reporting period presented and the cumulative effect of applying the standard would be recognized at the earliest period shown, or the modified retrospective method, where the cumulative effect of applying the standard would be recognized at the date of initial application. We will adopt the requirements of the new standard effective January 1, 2018, and will use the modified retrospective transition method with the cumulative effect to the opening balance of retained earnings recognized as of the date of initial adoption.

Our evaluation of the new standard has made significant progress, and we continue to monitor any authoritative and interpretive guidance issued by standard-setting bodies for impacts on our evaluations. Under the new standard, we currently expect the greatest impact in certain areas where we will be required to estimate usage which drives the underlying revenue. Under the current guidance, we do not recognize revenues until we achieve fixed and determinable status, which would typically be at a later date. We also expect an impact related to the licensing of our RealTimes and RealPlayer products. As we transition to the new revenue standard, we will recognize the revenue predominantly at the time of delivery rather than over the contract period. Revenue recognition for all other product lines is not expected to be significantly impacted.

As a result of the new standard, based on currently executed contracts, we may be required to record a cumulative adjustment increasing our Retained Earnings on January 1, 2018. We expect that the new standard will not have a cash impact and will not affect the economics of the underlying customer contracts. We expect that our disclosures in our notes to the Consolidated Financial Statements related to revenue recognition will be significantly expanded under the new standard, specifically around the quantitative and qualitative information about our underlying performance obligations. Our assessment of impacts resulting from the new standard is substantially complete and we are in the process of finalizing our conclusions and evaluating the quantitative impact of these conclusions in both recognition and presentation in the related disclosures. We believe we are continuing to follow an appropriate timeline for proper recognition, presentation and disclosure upon adoption, including the related impacts to our internal controls.

In February 2016, the FASB issued new guidance related to the accounting for leases by lessees. A major change in the new guidance is that lessees will be required to present right-of-use assets and lease liabilities on the balance sheet. The new guidance will be effective for us on January 1, 2019. We will be evaluating the effect that the guidance will have on our consolidated financial statements and related disclosures.

In November 2016, the FASB issued guidance on the classification and presentation of changes in restricted cash on the statement of cash flows. This guidance is effective for interim and annual reporting for us on January 1, 2018. We do not expect the adoption of this guidance to have a material impact on our statement of cash flows.

In January 2017, the FASB issued new guidance simplifying the test for goodwill impairment. The new guidance eliminates Step 2 from the goodwill impairment test, instead requiring an entity to recognize a goodwill impairment charge for the amount by which the reporting unit's carrying amount exceeds the reporting unit's fair value. This guidance is effective for interim and annual goodwill impairment tests beginning on December 15, 2019, with early adoption permitted. We will be evaluating the impact of the guidance, but do not currently expect the adoption to have a material impact on our consolidated financial statements and related disclosures.

There have been no other recent accounting pronouncements or changes in accounting pronouncements to be implemented that are of significance or potential significance to RealNetworks.

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Stock-Based Compensation

9 Months Ended

Sep. 30, 2017

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

Stock-Based Compensation

Note 3 Stock-Based Compensation

Total stock-based compensation expense recognized in our unaudited condensed consolidated statements of operations and comprehensive income (loss) includes amounts related to stock options, restricted stock, and employee stock purchase plans and was as follows (in thousands):

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Total stock-based compensation expense	$	748	$	778	$	3,045	$	4,557

The fair value of options granted determined using the Black-Scholes model used the following weighted-average assumptions:

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Expected dividend yield	0	%	0	%	0	%	0	%
Risk-free interest rate	1.61	%	1.00	%	1.71	%	1.25	%
Expected life (years)	3.7		3.8		4.2		4.6
Volatility	34	%	32	%	35	%	35	%

The total stock-based compensation amounts for 2017 and 2016 disclosed above are recorded in their respective line items within operating expenses in the unaudited condensed consolidated statements of operations and comprehensive income (loss). Included in the expense for the nine months ended September 30, 2017 and 2016 was stock compensation expense recorded in the first quarter of 2017 and 2016 related to our 2016 and 2015 incentive bonuses paid in fully vested restricted stock units, which were authorized and granted in the first quarter of 2017 and 2016, respectively.

As of September 30, 2017, $3.9 million of total unrecognized compensation cost, net of estimated forfeitures, related to stock awards. The unrecognized compensation cost is expected to be recognized over a weighted-average period of approximately 2 years.

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Rhapsody Joint Venture

9 Months Ended

Sep. 30, 2017

Equity Method Investments and Joint Ventures [Abstract]

Rhapsody Joint Venture

Note 4 Rhapsody Joint Venture

As of September 30, 2017 we owned approximately 42% of the issued and outstanding stock of Rhapsody and account for our investment using the equity method of accounting.

Rhapsody was initially formed in 2007 as a joint venture between RealNetworks and MTV Networks, a division of Viacom International Inc. (MTVN), to own and operate a business-to-consumer digital audio music service known as Rhapsody.

Following certain restructuring transactions effective March 31, 2010, we began accounting for our investment in Rhapsody using the equity method of accounting. As part of the 2010 restructuring transactions, RealNetworks contributed $18.0 million in cash, the Rhapsody brand and certain other assets, including content licenses, in exchange for shares of convertible preferred stock of Rhapsody, carrying a $10.0 million preference upon certain liquidation events.

We recorded our share of losses of Rhapsody of $0.0 million and $1.1 million for the quarter and nine months ended September 30, 2017; and $0.2 million and $0.6 million for the quarter and nine months ended September 30, 2016. Because of the $10.0 million liquidation preference on the preferred stock we hold in Rhapsody, under the equity method of accounting we did not record any share of Rhapsody losses that would reduce our carrying value of Rhapsody, which is impacted by Rhapsody equity transactions, below $10.0 million, until Rhapsody's book value was reduced below $10.0 million. This occurred in the first quarter of 2015. As of September 30, 2017, the carrying value of our Rhapsody equity investment was zero, as we do not have further commitment to provide future support to Rhapsody. Unless we commit to provide future financial support to Rhapsody, we do not record our share of Rhapsody losses that would reduce our carrying value of Rhapsody below zero, and instead we track those suspended losses separately.

In December 2016, RealNetworks entered into an agreement to loan up to $5 million to Rhapsody for general operating purposes, as did the other large owner of Rhapsody, Columbus Nova. In 2016, $3.5 million of the loan was made by each lender. In January 2017, the remaining $1.5 million commitment was funded by each lender. The loan is subordinate to all existing loans, and bears an interest a rate of 10% per annum, which accretes into the outstanding principal balance and will be due at the December 7, 2017 maturity date. Under the terms of the loan agreement between RealNetworks and Rhapsody, a default by Rhapsody under its agreements with other third party lenders that would entitle such parties to accelerate repayments with an aggregate value in excess of $1 million, would constitute a cross default of the RealNetworks and Columbus Nova loans. In that case, RealNetworks and Columbus Nova could elect to declare all outstanding obligations owed to us by Rhapsody to become immediately due and payable.

We recognized previously suspended losses up to the amount of the commitment at the time of signing the agreement in the fourth quarter of 2016, and, consequently, we do not have a receivable recorded related to this loan. As of the date of this report, we have no further commitments for additional fundings to Rhapsody.

In late March 2017, we were notified that Rhapsody would likely be in default of existing agreements with its third party lenders, which was confirmed in April 2017. We believe this default constitutes a cross default under the loan agreements between Rhapsody and RealNetworks and Rhapsody and Columbus Nova. The default with the third party lenders relates to Rhapsody missing a quarterly revenue target that included assumptions regarding the launch of a new product which Rhapsody subsequently determined not to launch, thus contributing to a revenue shortfall. In June 2017, Rhapsody obtained forbearance agreements from the third party lenders, pursuant to which (in general terms) the lenders agreed to forbear from exercising any remedies they have against Rhapsody relating to defaults existing at June 30, 2017.

In October 2017, Rhapsody entered into a financing agreement with a new third party, under which Rhapsody's wholly owned subsidiary will factor certain receivable in return for cash advances. Rhapsody applied the initial cash proceeds from this arrangement to pay in full and terminate all outstanding term loans with third party lenders and a portion of the amounts outstanding under a revolving credit facility.

The forbearance agreement entered into in June 2017 (as discussed above) has been further extended with the remaining third party lender through November 30, 2017, or until a new default event, whichever may occur first. As of the date of our filing, to our knowledge, Rhapsody has not incurred any such default events; and RealNetworks and Columbus Nova have not elected to declare all amounts outstanding under our loan agreements to be immediately due and payable.

Summarized financial information for Rhapsody, which represents 100% of their financial information, is as follows (in thousands):

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017			2016
Net revenue	$	42,816		$	54,306	$	134,414		$	160,269
Gross profit	7,245			15,195		19,927			29,288
Net income (loss)	(627		)	1,632		(13,960		)	(11,421		)

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Fair Value Measurements

9 Months Ended

Sep. 30, 2017

Fair Value Disclosures [Abstract]

Fair Value Measurements

Note 5 Fair Value Measurements

Items Measured at Fair Value on a Recurring Basis

The following table presents information about our financial assets that have been measured at fair value on a recurring basis as of September 30, 2017 and December 31, 2016, and indicates the fair value hierarchy of the valuation inputs utilized to determine such fair value (in thousands).

	Fair Value Measurements as of								Amortized Cost as of
	September 30, 2017								September 30, 2017
	Level 1		Level 2		Level 3		Total
Cash and cash equivalents:
Cash	$	27,254	$	—	$	—	$	27,254	$	27,254
Money market funds	16,843		—		—		16,843		16,843
Corporate notes and bonds	—		1,500		—		1,500		1,500
Total cash and cash equivalents	44,097		1,500		—		45,597		45,597
Short-term investments:
Corporate notes and bonds	—		13,482		—		13,482		13,478
Total short-term investments	—		13,482		—		13,482		13,478
Restricted cash equivalents and investments	—		2,400		—		2,400		2,400
Warrants issued by Rhapsody (included in Other assets)	—		—		1,140		1,140		—
Total	$	44,097	$	17,382	$	1,140	$	62,619	$	61,475

	Fair Value Measurements as of								Amortized Cost as of
	December 31, 2016								December 31, 2016
	Level 1		Level 2		Level 3		Total
Cash and cash equivalents:
Cash	$	32,585	$	—	$	—	$	32,585	$	32,585
Money market funds	136		—		—		136		136
Corporate notes and bonds	—		1,000		—		1,000		1,000
Total cash and cash equivalents	32,721		1,000		—		33,721		33,721
Short-term investments:
Corporate notes and bonds	—		43,331		—		43,331		43,343
Total short-term investments	—		43,331		—		43,331		43,343
Restricted cash equivalents and investments	—		2,700		—		2,700		2,700
Warrant issued by Rhapsody (included in Other assets)	—		—		773		773		—
Total	$	32,721	$	47,031	$	773	$	80,525	$	79,764

Restricted cash equivalents and investments as of September 30, 2017 and December 31, 2016 relate to cash pledged as collateral against letters of credit in connection with lease agreements.

Realized gains or losses on sales of short-term investment securities for the quarters and nine months ended September 30, 2017 and 2016 were not significant. Gross unrealized gains and gross unrealized losses on short-term investment securities as of September 30, 2017 and December 31, 2016 were also not significant.

Investments with remaining contractual maturities of five years or less are classified as short-term because the investments are marketable and highly liquid, and we have the ability to utilize them for current operations. Contractual maturities of short-term investments as of September 30, 2017 (in thousands):

	Estimated Fair Value
Within one year	$	11,969
Between one year and five years	1,513
Total short-term investments	$	13,482

In February 2015, Rhapsody issued warrants to purchase Rhapsody common shares to each of RealNetworks and Rhapsody's one other large stockholder, Columbus Nova. The warrants were issued as compensation for past services provided by RealNetworks and Columbus Nova, and both warrants covered the same number of underlying shares. The exercise price of the warrants was equal to the fair value of the underlying shares on the issuance date, and we used the Black-Scholes option-pricing model to calculate the fair value of the warrant, using an expected term of 5 years and expected volatility of 55%. On the date of issuance, we recognized and recorded the $1.2 million fair value of the warrant issued to RealNetworks within Other assets in the unaudited condensed consolidated balance sheets, and as an expense reduction within General and administrative expense in the unaudited condensed consolidated statements of operations. The warrants are free-standing derivatives and as such their fair value is determined each quarter using updated inputs in the Black-Scholes option-pricing model. During the nine months ended September 30, 2017, the decrease in the fair value of the warrants was $0.1 million.

In February 2017, Rhapsody issued additional warrants to purchase Rhapsody common shares to both RealNetworks and Columbus Nova. Consistent with the warrants issued in 2015, the 2017 warrants were issued as compensation for past services provided by RealNetworks and Columbus Nova, and both warrants covered the same number of underlying shares. The exercise price of the warrants exceeded the fair value of the underlying shares on the issuance date, and we used the Black-Scholes option-pricing model to calculate the fair value of the warrant, using an expected term of 5 years and expected volatility of 55%, resulting in a recognized fair value of $0.5 million in Other assets in the unaudited condensed consolidated balance sheets, and as an expense reduction within general and administrative expense in the unaudited condensed consolidated statements of operations. During the nine months ended September 30, 2017, the decrease in the fair value of the warrants was insignificant.

Items Measured at Fair Value on a Non-recurring Basis

Certain of our assets and liabilities are measured at estimated fair value on a non-recurring basis, using Level 3 inputs. These instruments are subject to fair value adjustments only in certain circumstances (for example, when there is evidence of impairment). During the nine months ended September 30, 2017 and 2016, we did not record any impairments on those assets required to be measured at fair value on a non-recurring basis.

See Note 11, Lease Exit and Related Charges, for a discussion of the losses related to reductions in the use of RealNetworks' office space, which were recorded at the estimated fair value of remaining lease obligations, less expected sub-lease income.

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Allowance for Doubtful Accounts Receivable and Sales Returns

9 Months Ended

Sep. 30, 2017

Receivables [Abstract]

Allowance for Doubtful Accounts Receivable and Sales Returns

Note 6 Allowance for Doubtful Accounts Receivable and Sales Returns

Activity in the allowance for doubtful accounts receivable and sales returns (in thousands):

	Allowance For
	Doubtful Accounts Receivable			Sales Returns
Balances, December 31, 2016	$	633		$	169
Addition (reduction) to allowance	(19		)	13
Amounts written off	—			(11		)
Foreign currency translation	73			(1		)
Balances, September 30, 2017	$	687		$	170

Our low-margin music on demand customer, LOEN Entertainment, Co, Ltd. (LOEN), accounted for 63% of trade accounts receivable as of September 30, 2017. At December 31, 2016, the same customer accounted for 64% of trade accounts receivable.

LOEN accounted for 38% or $11.4 million of consolidated revenue during the quarter ended September 30, 2017, and 36% or $33.8 million during the nine months ended September 30, 2017, which is reflected in our Mobile Services segment.

LOEN accounted for 32% of consolidated revenue or $9.9 million during the quarter ended September 30, 2016 and 31% or $27.9 million during the nine months ended September 30, 2016, which is reflected in our Mobile Services segment.

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Other Intangible Assets

9 Months Ended

Sep. 30, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Other Intangible Assets

Note 7 Other Intangible Assets

Other intangible assets (in thousands):

		September 30, 2017						December 31, 2016
		Gross Amount		Accumulated Amortization		Net		Gross Amount		Accumulated Amortization		Net
Amortizing intangible assets:
	Customer relationships	$	30,810	$	30,452	$	358	$	29,308	$	28,781	$	527
	Developed technology	24,440		24,422		18		23,574		23,263		311
	Patents, trademarks and tradenames	3,758		3,705		53		3,530		3,430		100
	Service contracts	5,413		5,413		—		5,205		5,205		—
	Total	$	64,421	$	63,992	$	429	$	61,617	$	60,679	$	938

No impairments of other intangible assets were recognized in either of the nine months ended September 30, 2017 or 2016.

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Goodwill

9 Months Ended

Sep. 30, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill

Note 8 Goodwill

Changes in goodwill (in thousands):

Balance, December 31, 2016	$	12,857
Effects of foreign currency translation	185
Balance, September 30, 2017	$	13,042

Goodwill by segment (in thousands):

	September 30, 2017
Consumer Media	$	580
Mobile Services	2,164
Games	10,298
Total goodwill	$	13,042

No impairment of goodwill was recognized in either of the nine months ended September 30, 2017 or in 2016.

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Accrued and Other Current Liabilities

9 Months Ended

Sep. 30, 2017

Payables and Accruals [Abstract]

Accrued and Other Current Liabilities

Note 9 Accrued and Other Current Liabilities

Accrued and other current liabilities (in thousands):

	September 30, 2017		December 31, 2016
Royalties and other fulfillment costs	$	2,951	$	2,629
Employee compensation, commissions and benefits	3,690		5,136
Sales, VAT and other taxes payable	2,944		3,258
Other	3,348		4,402
Total accrued and other current liabilities	$	12,933	$	15,425

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Restructuring Charges

9 Months Ended

Sep. 30, 2017

Restructuring and Related Activities [Abstract]

Restructuring Charges

Note 10 Restructuring Charges

Restructuring and other charges in 2017 and 2016 consist of costs associated with the ongoing reorganization of our business operations and our ongoing expense re-alignment efforts. The expense amounts in both years relate primarily to severance costs due to workforce reductions.

Restructuring charges are as follows (in thousands):

	Employee Separation Costs
Costs incurred and charged to expense for the nine months ended September 30, 2017	$	2,271
Costs incurred and charged to expense for the nine months ended September 30, 2016	$	1,297

Changes to the accrued restructuring liability (which is included in Accrued and other current liabilities) for 2017 (in thousands) are as follows:

	Employee Separation Costs
Accrued liability at December 31, 2016	$	209
Costs incurred and charged to expense for the nine months ended September 30, 2017	2,271
Cash payments	(2,024		)
Accrued liability at September 30, 2017	$	456

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Lease Exit and Related Charges

9 Months Ended

Sep. 30, 2017

Disclosure Changes To Accrued Loss On Excess Office Facilities [Abstract]

Lease Exit and Related Charges

Note 11 Lease Exit and Related Charges

As a result of the reduction in use of RealNetworks' office space, lease exit and related charges have been recognized representing rent and contractual operating expenses over the remaining life of the leases, including estimates of sublease income expected to be received. We continue to regularly evaluate the market for office space. If the market for such space changes further in future periods, we may have to revise our estimates which may result in future adjustments to expense for excess office facilities.

Changes to accrued lease exit and related charges (which is included in Accrued and other current liabilities) for 2017 (in thousands) are as follows:

Accrued loss at December 31, 2016	$	3,186
Additions and adjustments to the lease loss accrual, including estimated sublease income	—
Less amounts paid, net of sublease amounts	(1,275		)
Accrued loss at September 30, 2017	1,911
Less current portion (included in Accrued and other current liabilities)	(313		)
Accrued loss, non-current portion (included in Other long term liabilities)	$	1,598

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Shareholders’ Equity

9 Months Ended

Sep. 30, 2017

Equity [Abstract]

Shareholders’ Equity

Note 12 Shareholders’ Equity

Accumulated Other Comprehensive Income (Loss)

Changes in components of accumulated other comprehensive income (loss) (in thousands):

		Quarter Ended September 30,						Nine Months Ended September 30,
		2017			2016			2017			2016
Investments
	Accumulated other comprehensive income (loss), beginning of period	$	4		$	1,464		$	(6	)	$	1,297
	Unrealized gains (losses), net of tax effects of $0, $42, $5 and $141	—			72			10			239
	Net current period other comprehensive income (loss)	—			72			10			239
	Accumulated other comprehensive income (loss) balance, end of period	$	4		$	1,536		$	4		$	1,536
Foreign currency translation
	Accumulated other comprehensive income (loss), beginning of period	$	(60,399	)	$	(60,722	)	$	(61,639	)	$	(60,777	)
	Translation adjustments	562			156			1,802			211
	Reclassification adjustments for losses (gains) included in other income (expense)	—			272			—			272
	Net current period other comprehensive income (loss)	562			428			1,802			483
	Accumulated other comprehensive income (loss) balance, end of period	$	(59,837	)	$	(60,294	)	$	(59,837	)	$	(60,294	)
Total accumulated other comprehensive income (loss), end of period		$	(59,833	)	$	(58,758	)	$	(59,833	)	$	(58,758	)

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Income Taxes

9 Months Ended

Sep. 30, 2017

Income Tax Disclosure [Abstract]

Income Taxes

Note 13 Income Taxes

As of September 30, 2017, there have been no material changes to RealNetworks’ uncertain tax positions disclosures as provided in Note 14 of the 2016 10-K. We do not anticipate that the total amount of unrecognized tax benefits will significantly change within the next twelve months.

We file numerous consolidated and separate income tax returns in the U.S. including federal, state and local, as well as foreign jurisdictions. With few exceptions, we are no longer subject to U.S. federal income tax examinations for tax years before 2013 or state, local, or foreign income tax examinations for years before 1993. We are currently under audit by various states and foreign jurisdictions for certain tax years subsequent to 1993.

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Earnings (Loss) Per Share

9 Months Ended

Sep. 30, 2017

Earnings Per Share [Abstract]

Earnings (Loss) Per Share

Note 14 Earnings (Loss) Per Share

Basic net income (loss) per share (EPS) is computed by dividing net income (loss) by the weighted average number of common shares outstanding during the period. Diluted EPS is computed by dividing net income (loss) by the weighted average number of common and dilutive potential common shares outstanding during the period. Basic and diluted EPS (in thousands, except per share amounts):

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Net income (loss)	$	(4,334	)	$	(3,056	)	$	(17,144	)	$	(26,574	)
Weighted average common shares outstanding used to compute basic EPS	37,200			36,805			37,112			36,693
Dilutive effect of stock based awards	—			—			—			—
Weighted average common shares outstanding used to compute diluted EPS	37,200			36,805			37,112			36,693
Basic EPS	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)
Diluted EPS	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)

During the quarter and nine months ended September 30, 2017, 5.3 million and 5.2 million shares of common stock, respectively, of potentially issuable shares from stock awards were excluded from the calculation of diluted EPS because of their antidilutive effect.

During the quarter and nine months ended September 30, 2016, 4.6 million and 4.8 million shares of common stock, respectively, of potentially issuable shares from stock awards were excluded from the calculation of diluted EPS because of their antidilutive effect.

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Commitments and Contingencies

9 Months Ended

Sep. 30, 2017

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Note 15 Commitments and Contingencies

From time to time we are and may be subject to legal proceedings, governmental investigations and claims in the ordinary course of business, including employment claims, contract-related claims, and claims of alleged infringement of third-party patents, trademarks and other intellectual property rights. Although we believe that resolving such claims, individually or in aggregate, will not have a material adverse impact on our business or financial condition, these matters are subject to inherent uncertainties. Such claims, even if not meritorious, could force us to expend significant financial and managerial resources. In addition, given the broad distribution of some of our consumer products, any individual claim related to those products could give rise to liabilities that may be material to us. In the event of a determination adverse to us, we may incur substantial monetary liability, and/or be required to change our business practices. Either of these could have a material adverse effect on our consolidated financial statements.

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Guarantees

9 Months Ended

Sep. 30, 2017

Guarantees [Abstract]

Guarantees

Note 16 Guarantees

In the ordinary course of business, RealNetworks is subject to potential obligations for standard warranty and indemnification provisions that are contained within many of our customer license and service agreements. Our warranty provisions are consistent with those prevalent in our industry, and we do not have a history of incurring losses on warranties; therefore, we do not maintain accruals for warranty-related obligations. With regard to indemnification provisions, nearly all of our carrier contracts obligate us to indemnify our carrier customers for certain liabilities that may be incurred by them. We have received in the past, and may receive in the future, claims for indemnification from some of our carrier customers.

In relation to certain patents and other technology assets we sold to Intel in the second quarter of 2012, we have specific obligations to indemnify Intel for breaches of the representations and warranties that we made and covenants that we agreed to in the asset purchase agreement for certain potential future intellectual property infringement claims brought by third parties against Intel. The amount of any potential liabilities related to our indemnification obligations to Intel will not be determined until a claim has been made, but we are obligated to indemnify Intel up to the amount of the gross purchase price that we received in the sale.

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Segment Information

9 Months Ended

Sep. 30, 2017

Segment Reporting [Abstract]

Segment Information

Note 17 Segment Information

We manage our business and report revenue and operating income (loss) in three segments: (1) Consumer Media, which includes our PC-based RealPlayer products, including RealPlayer Plus and related products and intellectual property licensing; (2) Mobile Services, which includes our SaaS services of our low-margin music on demand product, ringback tones, intercarrier messaging services, and our RealTimes® product; and (3) Games, which includes all our games-related businesses, including sales of mobile games, sales of games licenses, online games subscription services, advertising on games sites and social network sites, and microtransactions from online games.

We allocate certain corporate expenses which are directly attributable to supporting our businesses, including but not limited to a portion of finance, legal, human resources and headquarters facilities, to our reportable segments. Remaining expenses, which are not directly attributable to supporting the business, are reported as corporate items. Also reported in our corporate segment are restructuring charges, lease exit and related charges, as well as stock compensation charges.

RealNetworks reports three reportable segments based on factors such as how we manage our operations and how our Chief Operating Decision Maker (CODM) reviews results. The CODM reviews financial information presented on both a consolidated basis and on a business segment basis. The accounting policies used to derive segment results are the same as those described in Note 1, Description of Business and Summary of Significant Accounting Policies, in the 10-K.

Segment results for the quarters and nine months ended September 30, 2017 and 2016 (in thousands):

Consumer Media

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017		2016
Revenue	$	4,197		$	6,482	$	16,817	$	18,608
Cost of revenue	981			1,507		3,545		5,485
Gross profit	3,216			4,975		13,272		13,123
Operating expenses	3,217			4,271		10,957		13,940
Operating income (loss)	$	(1	)	$	704	$	2,315	$	(817	)

Mobile Services

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Revenue	$	19,123		$	17,683		$	57,434		$	51,445
Cost of revenue	13,325			13,026			40,668			36,347
Gross profit	5,798			4,657			16,766			15,098
Operating expenses	6,437			8,075			21,261			26,653
Operating income (loss)	$	(639	)	$	(3,418	)	$	(4,495	)	$	(11,555	)

Games

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017			2016
Revenue	$	6,682		$	6,886	$	19,439		$	18,962
Cost of revenue	2,226			2,203		6,842			5,865
Gross profit	4,456			4,683		12,597			13,097
Operating expenses	5,071			4,649		15,108			14,669
Operating income (loss)	$	(615	)	$	34	$	(2,511	)	$	(1,572	)

Corporate

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Cost of revenue	$	2		$	4		$	62		$	(87	)
Operating expenses	2,948			5,705			10,202			16,948
Operating income (loss)	$	(2,950	)	$	(5,709	)	$	(10,264	)	$	(16,861	)

Our customers consist primarily of consumers and corporations located in the U.S., Europe, Republic of Korea and various foreign countries (Rest of the World). Revenue by geographic region (in thousands):

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
United States	$	10,084	$	10,642	$	30,713	$	31,379
Europe	3,337		3,288		9,736		10,002
Republic of Korea	12,054		10,582		37,026		30,227
Rest of the World	4,527		6,539		16,214		17,407
Total net revenue	$	30,002	$	31,051	$	93,689	$	89,015

Long-lived assets (which consist of equipment, software, leasehold improvements, other intangible assets, and goodwill) by geographic region (in thousands) are as follows:

	September 30, 2017		December 31, 2016
United States	$	12,274	$	13,052
Europe	3,555		3,920
Republic of Korea	105		168
Rest of the World	1,596		1,909
Total long-lived assets	$	17,530	$	19,049

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Related Party Transactions

9 Months Ended

Sep. 30, 2017

Related Party Transactions [Abstract]

Related Party Transactions

Note 18 Related Party Transactions

 See Note 4, Rhapsody Joint Venture, and Note 5, Fair Value Measurements, for details on transactions involving Rhapsody.

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Description of Business and Summary of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2017

Accounting Policies [Abstract]

Description of Business

Description of Business. RealNetworks, Inc. and subsidiaries is a global provider of network-delivered digital media applications and services that make it easy to manage, play and share digital media. The Company also develops and markets software products and services that enable the creation, distribution and consumption of digital media, including audio and video.

Inherent in our business are various risks and uncertainties, including a limited history of certain of our product and service offerings. RealNetworks' success will depend on the acceptance of our technology, products and services and the ability to generate related revenue.

In this Quarterly Report on Form 10-Q (10-Q or Report), RealNetworks, Inc. and Subsidiaries is referred to as “RealNetworks”, the “Company”, “we”, “us”, or “our”. "RealPlayer®" and other trademarks of ours appearing in this report are our property.

Basis of Presentation

Basis of Presentation. The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. Intercompany balances and transactions have been eliminated in consolidation.

The unaudited condensed consolidated financial statements reflect all adjustments, consisting only of normal, recurring adjustments that, in the opinion of management, are necessary for a fair presentation of the results of operations for the periods presented. Operating results for the quarter and nine months ended September 30, 2017 are not necessarily indicative of the results that may be expected for any subsequent period or for the year ending December 31, 2017. Certain information and disclosures normally included in financial statements prepared in conformity with accounting principles generally accepted in the United States of America (GAAP) have been condensed or omitted pursuant to the rules and regulations of the Securities and Exchange Commission (SEC).

These unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2016 (the 10-K).

Use of Estimates

Use of Estimates. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Segments

We manage our business and report revenue and operating income (loss) in three segments: (1) Consumer Media, which includes our PC-based RealPlayer products, including RealPlayer Plus and related products and intellectual property licensing; (2) Mobile Services, which includes our SaaS services of our low-margin music on demand product, ringback tones, intercarrier messaging services, and our RealTimes® product; and (3) Games, which includes all our games-related businesses, including sales of mobile games, sales of games licenses, online games subscription services, advertising on games sites and social network sites, and microtransactions from online games.

We allocate certain corporate expenses which are directly attributable to supporting our businesses, including but not limited to a portion of finance, legal, human resources and headquarters facilities, to our reportable segments. Remaining expenses, which are not directly attributable to supporting the business, are reported as corporate items. Also reported in our corporate segment are restructuring charges, lease exit and related charges, as well as stock compensation charges.

RealNetworks reports three reportable segments based on factors such as how we manage our operations and how our Chief Operating Decision Maker (CODM) reviews results. The CODM reviews financial information presented on both a consolidated basis and on a business segment basis. The accounting policies used to derive segment results are the same as those described in Note 1, Description of Business and Summary of Significant Accounting Policies, in the 10-K.

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Stock-Based Compensation (Tables)

9 Months Ended

Sep. 30, 2017

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

Stock-Based Compensation Expense

Total stock-based compensation expense recognized in our unaudited condensed consolidated statements of operations and comprehensive income (loss) includes amounts related to stock options, restricted stock, and employee stock purchase plans and was as follows (in thousands):

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Total stock-based compensation expense	$	748	$	778	$	3,045	$	4,557

Weighted-Average Assumptions Used to Determine Fair Value of Options Granted

The fair value of options granted determined using the Black-Scholes model used the following weighted-average assumptions:

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Expected dividend yield	0	%	0	%	0	%	0	%
Risk-free interest rate	1.61	%	1.00	%	1.71	%	1.25	%
Expected life (years)	3.7		3.8		4.2		4.6
Volatility	34	%	32	%	35	%	35	%

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Rhapsody Joint Venture (Tables)

9 Months Ended

Sep. 30, 2017

Equity Method Investments and Joint Ventures [Abstract]

Summarized Financial Operating Information for Rhapsody

Summarized financial information for Rhapsody, which represents 100% of their financial information, is as follows (in thousands):

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017			2016
Net revenue	$	42,816		$	54,306	$	134,414		$	160,269
Gross profit	7,245			15,195		19,927			29,288
Net income (loss)	(627		)	1,632		(13,960		)	(11,421		)

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Fair Value Measurements (Tables)

9 Months Ended

Sep. 30, 2017

Fair Value Disclosures [Abstract]

Financial Assets Measured at Fair Value on a Recurring Basis

The following table presents information about our financial assets that have been measured at fair value on a recurring basis as of September 30, 2017 and December 31, 2016, and indicates the fair value hierarchy of the valuation inputs utilized to determine such fair value (in thousands).

	Fair Value Measurements as of								Amortized Cost as of
	September 30, 2017								September 30, 2017
	Level 1		Level 2		Level 3		Total
Cash and cash equivalents:
Cash	$	27,254	$	—	$	—	$	27,254	$	27,254
Money market funds	16,843		—		—		16,843		16,843
Corporate notes and bonds	—		1,500		—		1,500		1,500
Total cash and cash equivalents	44,097		1,500		—		45,597		45,597
Short-term investments:
Corporate notes and bonds	—		13,482		—		13,482		13,478
Total short-term investments	—		13,482		—		13,482		13,478
Restricted cash equivalents and investments	—		2,400		—		2,400		2,400
Warrants issued by Rhapsody (included in Other assets)	—		—		1,140		1,140		—
Total	$	44,097	$	17,382	$	1,140	$	62,619	$	61,475

	Fair Value Measurements as of								Amortized Cost as of
	December 31, 2016								December 31, 2016
	Level 1		Level 2		Level 3		Total
Cash and cash equivalents:
Cash	$	32,585	$	—	$	—	$	32,585	$	32,585
Money market funds	136		—		—		136		136
Corporate notes and bonds	—		1,000		—		1,000		1,000
Total cash and cash equivalents	32,721		1,000		—		33,721		33,721
Short-term investments:
Corporate notes and bonds	—		43,331		—		43,331		43,343
Total short-term investments	—		43,331		—		43,331		43,343
Restricted cash equivalents and investments	—		2,700		—		2,700		2,700
Warrant issued by Rhapsody (included in Other assets)	—		—		773		773		—
Total	$	32,721	$	47,031	$	773	$	80,525	$	79,764

Schedule of Contractual Maturity Date

Contractual maturities of short-term investments as of September 30, 2017 (in thousands):

	Estimated Fair Value
Within one year	$	11,969
Between one year and five years	1,513
Total short-term investments	$	13,482

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Allowance for Doubtful Accounts Receivable and Sales Returns (Tables)

9 Months Ended

Sep. 30, 2017

Receivables [Abstract]

Activity in Allowance for Doubtful Accounts Receivable and Sales Returns

Activity in the allowance for doubtful accounts receivable and sales returns (in thousands):

	Allowance For
	Doubtful Accounts Receivable			Sales Returns
Balances, December 31, 2016	$	633		$	169
Addition (reduction) to allowance	(19		)	13
Amounts written off	—			(11		)
Foreign currency translation	73			(1		)
Balances, September 30, 2017	$	687		$	170

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Other Intangible Assets (Tables)

9 Months Ended

Sep. 30, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Other Intangible Assets

Other intangible assets (in thousands):

		September 30, 2017						December 31, 2016
		Gross Amount		Accumulated Amortization		Net		Gross Amount		Accumulated Amortization		Net
Amortizing intangible assets:
	Customer relationships	$	30,810	$	30,452	$	358	$	29,308	$	28,781	$	527
	Developed technology	24,440		24,422		18		23,574		23,263		311
	Patents, trademarks and tradenames	3,758		3,705		53		3,530		3,430		100
	Service contracts	5,413		5,413		—		5,205		5,205		—
	Total	$	64,421	$	63,992	$	429	$	61,617	$	60,679	$	938

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Goodwill (Tables)

9 Months Ended

Sep. 30, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Changes in Goodwill

Changes in goodwill (in thousands):

Balance, December 31, 2016	$	12,857
Effects of foreign currency translation	185
Balance, September 30, 2017	$	13,042

Goodwill Assigned by Segments

Goodwill by segment (in thousands):

	September 30, 2017
Consumer Media	$	580
Mobile Services	2,164
Games	10,298
Total goodwill	$	13,042

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Accrued and Other Current Liabilities (Tables)

9 Months Ended

Sep. 30, 2017

Payables and Accruals [Abstract]

Accrued and Other Liabilities

Accrued and other current liabilities (in thousands):

	September 30, 2017		December 31, 2016
Royalties and other fulfillment costs	$	2,951	$	2,629
Employee compensation, commissions and benefits	3,690		5,136
Sales, VAT and other taxes payable	2,944		3,258
Other	3,348		4,402
Total accrued and other current liabilities	$	12,933	$	15,425

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Restructuring Charges (Tables)

9 Months Ended

Sep. 30, 2017

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Charges by Type of Cost

Restructuring charges are as follows (in thousands):

	Employee Separation Costs
Costs incurred and charged to expense for the nine months ended September 30, 2017	$	2,271
Costs incurred and charged to expense for the nine months ended September 30, 2016	$	1,297

Changes to the accrued restructuring liability (which is included in Accrued and other current liabilities) for 2017 (in thousands) are as follows:

	Employee Separation Costs
Accrued liability at December 31, 2016	$	209
Costs incurred and charged to expense for the nine months ended September 30, 2017	2,271
Cash payments	(2,024		)
Accrued liability at September 30, 2017	$	456

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Lease Exit and Related Charges (Tables)

9 Months Ended

Sep. 30, 2017

Disclosure Changes To Accrued Loss On Excess Office Facilities [Abstract]

Changes to Accrued Loss on Excess Office Facilities

Changes to accrued lease exit and related charges (which is included in Accrued and other current liabilities) for 2017 (in thousands) are as follows:

Accrued loss at December 31, 2016	$	3,186
Additions and adjustments to the lease loss accrual, including estimated sublease income	—
Less amounts paid, net of sublease amounts	(1,275		)
Accrued loss at September 30, 2017	1,911
Less current portion (included in Accrued and other current liabilities)	(313		)
Accrued loss, non-current portion (included in Other long term liabilities)	$	1,598

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Shareholders’ Equity (Tables)

9 Months Ended

Sep. 30, 2017

Equity [Abstract]

Schedule of Accumulated Other Comprehensive Income (Loss)

Changes in components of accumulated other comprehensive income (loss) (in thousands):

		Quarter Ended September 30,						Nine Months Ended September 30,
		2017			2016			2017			2016
Investments
	Accumulated other comprehensive income (loss), beginning of period	$	4		$	1,464		$	(6	)	$	1,297
	Unrealized gains (losses), net of tax effects of $0, $42, $5 and $141	—			72			10			239
	Net current period other comprehensive income (loss)	—			72			10			239
	Accumulated other comprehensive income (loss) balance, end of period	$	4		$	1,536		$	4		$	1,536
Foreign currency translation
	Accumulated other comprehensive income (loss), beginning of period	$	(60,399	)	$	(60,722	)	$	(61,639	)	$	(60,777	)
	Translation adjustments	562			156			1,802			211
	Reclassification adjustments for losses (gains) included in other income (expense)	—			272			—			272
	Net current period other comprehensive income (loss)	562			428			1,802			483
	Accumulated other comprehensive income (loss) balance, end of period	$	(59,837	)	$	(60,294	)	$	(59,837	)	$	(60,294	)
Total accumulated other comprehensive income (loss), end of period		$	(59,833	)	$	(58,758	)	$	(59,833	)	$	(58,758	)

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Earnings (Loss) Per Share (Tables)

9 Months Ended

Sep. 30, 2017

Earnings Per Share [Abstract]

Calculation of Basic and Diluted Earnings Per Share

Basic and diluted EPS (in thousands, except per share amounts):

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Net income (loss)	$	(4,334	)	$	(3,056	)	$	(17,144	)	$	(26,574	)
Weighted average common shares outstanding used to compute basic EPS	37,200			36,805			37,112			36,693
Dilutive effect of stock based awards	—			—			—			—
Weighted average common shares outstanding used to compute diluted EPS	37,200			36,805			37,112			36,693
Basic EPS	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)
Diluted EPS	$	(0.12	)	$	(0.08	)	$	(0.46	)	$	(0.72	)

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Segment Information (Tables)

9 Months Ended

Sep. 30, 2017

Segment Reporting [Abstract]

Segment Results

Games

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017			2016
Revenue	$	6,682		$	6,886	$	19,439		$	18,962
Cost of revenue	2,226			2,203		6,842			5,865
Gross profit	4,456			4,683		12,597			13,097
Operating expenses	5,071			4,649		15,108			14,669
Operating income (loss)	$	(615	)	$	34	$	(2,511	)	$	(1,572	)

Mobile Services

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Revenue	$	19,123		$	17,683		$	57,434		$	51,445
Cost of revenue	13,325			13,026			40,668			36,347
Gross profit	5,798			4,657			16,766			15,098
Operating expenses	6,437			8,075			21,261			26,653
Operating income (loss)	$	(639	)	$	(3,418	)	$	(4,495	)	$	(11,555	)

Corporate

	Quarter Ended September 30,						Nine Months Ended September 30,
	2017			2016			2017			2016
Cost of revenue	$	2		$	4		$	62		$	(87	)
Operating expenses	2,948			5,705			10,202			16,948
Operating income (loss)	$	(2,950	)	$	(5,709	)	$	(10,264	)	$	(16,861	)

Consumer Media

	Quarter Ended September 30,					Nine Months Ended September 30,
	2017			2016		2017		2016
Revenue	$	4,197		$	6,482	$	16,817	$	18,608
Cost of revenue	981			1,507		3,545		5,485
Gross profit	3,216			4,975		13,272		13,123
Operating expenses	3,217			4,271		10,957		13,940
Operating income (loss)	$	(1	)	$	704	$	2,315	$	(817	)

Revenue by Geographic Region

Our customers consist primarily of consumers and corporations located in the U.S., Europe, Republic of Korea and various foreign countries (Rest of the World). Revenue by geographic region (in thousands):

	Quarter Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
United States	$	10,084	$	10,642	$	30,713	$	31,379
Europe	3,337		3,288		9,736		10,002
Republic of Korea	12,054		10,582		37,026		30,227
Rest of the World	4,527		6,539		16,214		17,407
Total net revenue	$	30,002	$	31,051	$	93,689	$	89,015

Long-Lived Assets by Geographic Region

Long-lived assets (which consist of equipment, software, leasehold improvements, other intangible assets, and goodwill) by geographic region (in thousands) are as follows:

	September 30, 2017		December 31, 2016
United States	$	12,274	$	13,052
Europe	3,555		3,920
Republic of Korea	105		168
Rest of the World	1,596		1,909
Total long-lived assets	$	17,530	$	19,049

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Stock-Based Compensation (Recognized Stock-Based Compensation Expense) (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Total stock-based compensation expense	$ 748	$ 778	$ 3,045	$ 4,557

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Stock-Based Compensation (Weighted-Average Assumptions Used to Determine Fair Value of Options Granted) (Detail)	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Expected dividend yield	0.00%	0.00%	0.00%	0.00%
Risk-free interest rate	1.61%	1.00%	1.71%	1.25%
Expected life	3 years 8 months 12 days	3 years 9 months 18 days	4 years 2 months 8 days	4 years 7 months 6 days
Volatility	34.00%	32.00%	35.00%	35.00%

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Stock-Based Compensation (Additional Information) (Detail) $ in Millions	9 Months Ended
	Sep. 30, 2017 USD ($)
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Total unrecognized compensation cost	$ 3.9
Total unrecognized compensation cost, expected recognition period (in years)	2 years

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Rhapsody Joint Venture (Additional Information) (Detail) - USD ($)	1 Months Ended		3 Months Ended			9 Months Ended		12 Months Ended
	Jan. 31, 2017	Dec. 31, 2016	Sep. 30, 2017	Sep. 30, 2016	Mar. 31, 2010	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2016	Dec. 01, 2016
Schedule of Equity Method Investments [Line Items]
Losses recorded in the operations of Rhapsody			$ 0	$ 233,000		$ 1,097,000	$ 629,000
Advance to Rhapsody						$ 1,500,000	0
Rhapsody America LLC
Schedule of Equity Method Investments [Line Items]
Percentage of ownership interest in Rhapsody			42.00%			42.00%
Payments for restructuring					$ 18,000,000
Liquidation preference amount			$ 10,000,000.0			$ 10,000,000.0
Losses recorded in the operations of Rhapsody			0	$ (200,000)		1,100,000	$ 600,000
Carrying value			0			0
Loan principal to related party									$ 5,000,000
Advance to Rhapsody	$ 1,500,000							$ 3,500,000
Related party loan rate		10.00%
Maximum allowable cross default allowed before receivables become immediately due			$ 1,000,000			$ 1,000,000

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Rhapsody Joint Venture (Summarized Financial Operating Information for Rhapsody) (Detail) - Rhapsody America LLC - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Schedule of Equity Method Investments [Line Items]
Net revenue	$ 42,816	$ 54,306	$ 134,414	$ 160,269
Gross profit	7,245	15,195	19,927	29,288
Net loss	$ (627)	$ 1,632	$ (13,960)	$ (11,421)

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Fair Value Measurements (Financial Assets Measured at Fair Value on a Recurring Basis) (Detail) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	$ 62,619	$ 80,525
Amortized Cost	61,475	79,764
Cash and Cash Equivalents
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	45,597	33,721
Amortized Cost	45,597	33,721
Cash and Cash Equivalents | Cash
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	27,254	32,585
Amortized Cost	27,254	32,585
Cash and Cash Equivalents | Money market funds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	16,843	136
Amortized Cost	16,843	136
Cash and Cash Equivalents | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	1,500	1,000
Amortized Cost	1,500	1,000
Short-term Investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	13,482	43,331
Amortized Cost	13,478	43,343
Short-term Investments | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	13,482	43,331
Amortized Cost	13,478	43,343
Restricted cash equivalents and investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	2,400	2,700
Amortized Cost	2,400	2,700
Related Party Transaction | Warrants issued by Rhapsody
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	1,140	773
Amortized Cost	0	0
Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	44,097	32,721
Level 1 | Cash and Cash Equivalents
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	44,097	32,721
Level 1 | Cash and Cash Equivalents | Cash
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	27,254	32,585
Level 1 | Cash and Cash Equivalents | Money market funds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	16,843	136
Level 1 | Cash and Cash Equivalents | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 1 | Short-term Investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 1 | Short-term Investments | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 1 | Restricted cash equivalents and investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 1 | Related Party Transaction | Warrants issued by Rhapsody
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	17,382	47,031
Level 2 | Cash and Cash Equivalents
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	1,500	1,000
Level 2 | Cash and Cash Equivalents | Cash
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 2 | Cash and Cash Equivalents | Money market funds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 2 | Cash and Cash Equivalents | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	1,500	1,000
Level 2 | Short-term Investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	13,482	43,331
Level 2 | Short-term Investments | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	13,482	43,331
Level 2 | Restricted cash equivalents and investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	2,400	2,700
Level 2 | Related Party Transaction | Warrants issued by Rhapsody
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	1,140	773
Level 3 | Cash and Cash Equivalents
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Cash and Cash Equivalents | Cash
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Cash and Cash Equivalents | Money market funds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Cash and Cash Equivalents | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Short-term Investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Short-term Investments | Corporate notes and bonds
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Restricted cash equivalents and investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	0	0
Level 3 | Related Party Transaction | Warrants issued by Rhapsody
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value	$ 1,140	$ 773

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Fair Value Measurements (Short-term Investments) (Details) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Total short-term investments	$ 62,619	$ 80,525
Short-term Investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Total short-term investments	13,482	$ 43,331
Estimate of Fair Value Measurement | Short-term Investments
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Within one year	11,969
Between one year and five years	1,513
Total short-term investments	$ 13,482

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Fair Value Measurements - Additional Information (Detail) - USD ($) $ in Thousands	1 Months Ended		9 Months Ended
	Feb. 28, 2017	Feb. 28, 2015	Sep. 30, 2017	Dec. 31, 2016
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Financial assets fair value			$ 62,619	$ 80,525
Warrants issued by Rhapsody | Related Party Debt Obligation | Rhapsody America LLC
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Expected term	5 years	5 years
Expected volatility rate	55.00%	55.00%
Financial assets fair value	$ 500	$ 1,200
Decrease in fair value			$ (100)

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Allowance for Doubtful Accounts Receivable and Sales Returns (Activity in Allowance for Doubtful Accounts Receivable and Sales Returns) (Detail) $ in Thousands	9 Months Ended
	Sep. 30, 2017 USD ($)
Allowance for Doubtful Accounts Receivable
Movement in Valuation Allowances and Reserves [Roll Forward]
Beginning Balance	$ 633
Addition (reduction) to allowance	(19)
Amounts written off	0
Foreign currency translation	73
Ending Balance	687
Allowance for Sales Returns
Movement in Valuation Allowances and Reserves [Roll Forward]
Beginning Balance	169
Addition (reduction) to allowance	13
Amounts written off	(11)
Foreign currency translation	(1)
Ending Balance	$ 170

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Allowance for Doubtful Accounts Receivable and Sales Returns (Additional Information) (Detail) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended		12 Months Ended
		Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2016
Concentration Risk [Line Items]
Revenue	[1]	$ 30,002	$ 31,051	$ 93,689	$ 89,015
Accounts Receivable
Concentration Risk [Line Items]
Percentage by major customer				63.00%		64.00%
Revenue by Segment | Mobile Services
Concentration Risk [Line Items]
Percentage by major customer		38.00%	32.00%	36.00%	31.00%
Revenue		$ 11,400	$ 9,900	$ 33,800	$ 27,900

[1] Quarters ended September 30, Components of Revenue2017 2016License Fees6,319 7,850Service Revenue23,683 23,201Net Revenue30,002 31,051 Nine Months Ended September 30, Components of Revenue2017 2016License Fees$21,996 $20,305Service Revenue71,693 68,710Net Revenue$93,689 $89,015

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Other Intangible Assets (Detail) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Finite-Lived Intangible Assets, Net [Abstract]
Gross Amount	$ 64,421	$ 61,617
Accumulated Amortization	63,992	60,679
Net	429	938
Customer relationships
Finite-Lived Intangible Assets, Net [Abstract]
Gross Amount	30,810	29,308
Accumulated Amortization	30,452	28,781
Net	358	527
Developed technology
Finite-Lived Intangible Assets, Net [Abstract]
Gross Amount	24,440	23,574
Accumulated Amortization	24,422	23,263
Net	18	311
Patents, trademarks and tradenames
Finite-Lived Intangible Assets, Net [Abstract]
Gross Amount	3,758	3,530
Accumulated Amortization	3,705	3,430
Net	53	100
Service contracts
Finite-Lived Intangible Assets, Net [Abstract]
Gross Amount	5,413	5,205
Accumulated Amortization	5,413	5,205
Net	$ 0	$ 0

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Goodwill (Changes in Goodwill) (Detail) $ in Thousands	9 Months Ended
	Sep. 30, 2017 USD ($)
Goodwill [Roll Forward]
Beginning Balance	$ 12,857
Effects of foreign currency translation	185
Ending Balance	$ 13,042

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Goodwill (Goodwill by Segments) (Detail) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Goodwill [Line Items]
Goodwill	$ 13,042	$ 12,857
Consumer Media
Goodwill [Line Items]
Goodwill	580
Mobile Services
Goodwill [Line Items]
Goodwill	2,164
Games
Goodwill [Line Items]
Goodwill	$ 10,298

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Accrued and Other Current Liabilities (Detail) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Payables and Accruals [Abstract]
Royalties and other fulfillment costs	$ 2,951	$ 2,629
Employee compensation, commissions and benefits	3,690	5,136
Sales, VAT and other taxes payable	2,944	3,258
Other	3,348	4,402
Total accrued and other liabilities	$ 12,933	$ 15,425

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Restructuring Charges (Details) - Employee Separation Costs - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016
Restructuring Cost and Reserve [Line Items]
Costs incurred and charged to expense	$ 2,271	$ 1,297
Restructuring Reserve [Roll Forward]
Accrued liability beginning balance	209
Costs incurred and charged to expense	2,271
Cash payments	(2,024)
Accrued liability ending balance	$ 456

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Lease Exit and Related Charges (Changes to Accrued Loss on Excess Office Facilities) (Detail) $ in Thousands	9 Months Ended
	Sep. 30, 2017 USD ($)
Accrued Loss on Excess Office Facilities [Roll Forward]
Accrued loss at December 31, 2016	$ 3,186
Additions and adjustments to the lease loss accrual, including estimated sublease income	0
Less amounts paid, net of sublease amounts	(1,275)
Accrued loss at September 30, 2017	1,911
Less current portion (included in Accrued and other current liabilities)	(313)
Accrued loss, non-current portion (included in Other long term liabilities)	$ 1,598

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Shareholders’ Equity (Accumulated Other Comprehensive Income (Loss)) (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2016
Accumulated Other Comprehensive Income (Loss) [Roll Forward]
Accumulated other comprehensive income (loss), beginning of period			$ 88,581
Unrealized gains (losses), net of tax effects of $0, $42, $5 and $141		$ 72	10	$ 239
Total other comprehensive income (loss)	$ 562	500	1,812	722
Accumulated other comprehensive income (loss) balance, end of period	77,183		77,183
Total accumulated other comprehensive income (loss), end of period	(59,833)	(58,758)	(59,833)	(58,758)	$ (61,645)
Investments
Accumulated Other Comprehensive Income (Loss) [Roll Forward]
Accumulated other comprehensive income (loss), beginning of period	4	1,464	(6)	1,297
Unrealized gains (losses), net of tax effects of $0, $42, $5 and $141	0	72	10	239
Total other comprehensive income (loss)	0	72	10	239
Accumulated other comprehensive income (loss) balance, end of period	4	1,536	4	1,536
Accumulated Other Comprehensive Income (Loss), Tax [Abstract]
Unrealized gains (losses), tax effects	0	42	5	141
Foreign currency translation
Accumulated Other Comprehensive Income (Loss) [Roll Forward]
Accumulated other comprehensive income (loss), beginning of period	(60,399)	(60,722)	(61,639)	(60,777)
Translation adjustments	562	156	1,802	211
Reclassification adjustments for losses (gains) included in other income (expense)	0	272	0	272
Total other comprehensive income (loss)	562	428	1,802	483
Accumulated other comprehensive income (loss) balance, end of period	$ (59,837)	$ (60,294)	$ (59,837)	$ (60,294)

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Earnings (Loss) Per Share (Calculation of Basic and Diluted Earnings Per Share) (Detail) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Earnings Per Share [Abstract]
Net income (loss)	$ (4,334)	$ (3,056)	$ (17,144)	$ (26,574)
Weighted average common shares outstanding used to compute basic EPS	37,200	36,805	37,112	36,693
Dilutive effect of stock based awards	0	0	0	0
Weighted average common shares outstanding used to compute diluted EPS	37,200	36,805	37,112	36,693
Basic EPS (USD per share)	$ (0.12)	$ (0.08)	$ (0.46)	$ (0.72)
Diluted EPS (USD per share)	$ (0.12)	$ (0.08)	$ (0.46)	$ (0.72)

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Earnings (Loss) Per Share (Additional Information) (Detail) - shares shares in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Earnings Per Share [Abstract]
Shares of common stock excluded from the calculation of diluted net income per share because of antidilutive effect	5.3	4.6	5.2	4.8

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Segment Information (Additional Information) (Detail)	9 Months Ended
	Sep. 30, 2017 Segment
Segment Reporting [Abstract]
Number of reporting segments	3

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Segment Information (Segment Results) (Detail) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Segment Reporting Information [Line Items]
Revenue	[1]	$ 30,002	$ 31,051	$ 93,689	$ 89,015
Cost of revenue	[2]	16,534	16,740	51,117	47,610
Gross profit		13,468	14,311	42,572	41,405
Operating expenses		17,673	22,700	57,528	72,210
Operating income (loss)		(4,205)	(8,389)	(14,956)	(30,805)
Operating Segments | Consumer Media
Segment Reporting Information [Line Items]
Revenue		4,197	6,482	16,817	18,608
Cost of revenue		981	1,507	3,545	5,485
Gross profit		3,216	4,975	13,272	13,123
Operating expenses		3,217	4,271	10,957	13,940
Operating income (loss)		(1)	704	2,315	(817)
Operating Segments | Mobile Services
Segment Reporting Information [Line Items]
Revenue		19,123	17,683	57,434	51,445
Cost of revenue		13,325	13,026	40,668	36,347
Gross profit		5,798	4,657	16,766	15,098
Operating expenses		6,437	8,075	21,261	26,653
Operating income (loss)		(639)	(3,418)	(4,495)	(11,555)
Operating Segments | Games
Segment Reporting Information [Line Items]
Revenue		6,682	6,886	19,439	18,962
Cost of revenue		2,226	2,203	6,842	5,865
Gross profit		4,456	4,683	12,597	13,097
Operating expenses		5,071	4,649	15,108	14,669
Operating income (loss)		(615)	34	(2,511)	(1,572)
Corporate
Segment Reporting Information [Line Items]
Cost of revenue		2	4	62	(87)
Operating expenses		2,948	5,705	10,202	16,948
Operating income (loss)		$ (2,950)	$ (5,709)	$ (10,264)	$ (16,861)

[1] Quarters ended September 30, Components of Revenue2017 2016License Fees6,319 7,850Service Revenue23,683 23,201Net Revenue30,002 31,051 Nine Months Ended September 30, Components of Revenue2017 2016License Fees$21,996 $20,305Service Revenue71,693 68,710Net Revenue$93,689 $89,015

[2] Quarters ended September 30, Components of Cost of Revenue2017 2016License Fees1,655 1,755Service Revenue14,879 14,985Net Revenue Costs16,534 16,740 Nine Months Ended September 30, Components of Cost of Revenue2017 2016License Fees$5,381 $4,458Service Revenue45,736 43,152Net Revenue Costs$51,117 $47,610

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Segment Information (Revenue by Geographic Region) (Detail) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	[1]	$ 30,002	$ 31,051	$ 93,689	$ 89,015
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue		10,084	10,642	30,713	31,379
Europe
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue		3,337	3,288	9,736	10,002
Republic of Korea
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue		12,054	10,582	37,026	30,227
Rest of the World
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue		$ 4,527	$ 6,539	$ 16,214	$ 17,407

[1] Quarters ended September 30, Components of Revenue2017 2016License Fees6,319 7,850Service Revenue23,683 23,201Net Revenue30,002 31,051 Nine Months Ended September 30, Components of Revenue2017 2016License Fees$21,996 $20,305Service Revenue71,693 68,710Net Revenue$93,689 $89,015

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Segment Information (Long-Lived Assets by Geographic Region) (Detail) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 17,530	$ 19,049
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	12,274	13,052
Europe
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	3,555	3,920
Republic of Korea
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	105	168
Rest of the World
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 1,596	$ 1,909