SEGMENT REPORTING

12 Months Ended

Dec. 31, 2020

Segment Reporting [Abstract]

SEGMENT REPORTING

SEGMENT REPORTING

Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker ("CODM"), our Chief Executive Officer. The accounting policies of our reporting segments are the same as those described in the summary of significant accounting policies. We do not report our intersegment revenues by reportable segment to our CODM and do not believe they are a meaningful metric for evaluating the performance of our reportable segments. We identify two reportable segments as follows:

•North American Surface Transportation: NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST are truckload and less than truckload ("LTL") transportation services.

•Global Forwarding: Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, air freight services, and customs brokerage.

•All Other and Corporate: All Other and Corporate includes our Robinson Fresh and Managed Services segments, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Robinson Fresh provides sourcing services including the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Managed Services provides Transportation Management Services, or Managed TMS®. Other Surface Transportation revenues are primarily earned by our Europe Surface Transportation segment. Europe Surface Transportation provides transportation and logistics services including truckload and groupage services across Europe.

Reportable segment information as of, and for the years ended, December 31, 2020, 2019, and 2018 is as follows (dollars in thousands):

	NAST		Global Forwarding		All Other and Corporate		Consolidated
Twelve Months Ended December 31, 2020
Total revenues	$	11,312,553	$	3,100,525	$	1,794,028	$	16,207,106
Income (loss) from operations	508,475		175,513		(10,720)		673,268
Depreciation and amortization	25,314		34,550		41,863		101,727
Total assets (1)	2,946,409		1,392,411		805,438		5,144,258
Average headcount	6,811		4,708		3,600		15,119

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(1) All cash and cash equivalents and certain owned properties are included in All Other and Corporate.

	NAST		Global Forwarding		All Other and Corporate		Consolidated
Twelve Months Ended December 31, 2019
Total revenues	$	11,283,692	$	2,327,913	$	1,697,903	$	15,309,508
Income (loss) from operations	722,763		80,527		(13,314)		789,976
Depreciation and amortization	24,508		36,720		39,221		100,449
Total assets(1)	2,550,010		1,021,592		1,069,458		4,641,060
Average headcount	7,354		4,766		3,431		15,551

	NAST		Global Forwarding		All Other and Corporate		Consolidated
Twelve Months Ended December 31, 2018
Total revenues	$	12,346,757	$	2,487,744	$	1,796,671	$	16,631,172
Income (loss) from operations	821,844		91,626		(1,387)		912,083
Depreciation and amortization	25,290		35,148		36,291		96,729
Total assets (1)	2,567,120		969,736		890,556		4,427,412
Average headcount	7,387		4,711		3,106		15,204

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(1) All cash and cash equivalents and certain owned properties are included in All Other and Corporate.

The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands): 

	For the year ended December 31,
	2020		2019		2018
Total revenues
United States	$	13,896,382	$	13,143,522	$	14,370,454
Other locations	2,310,724		2,165,986		2,260,718
Total revenues	$	16,207,106	$	15,309,508	$	16,631,172

	As of December 31,
	2020(1)		2019(2)		2018
Long-lived assets
United States	$	551,511	$	489,129	$	321,766
Other locations	163,860		206,567		83,657
Total long-lived assets	$	715,371	$	695,696	$	405,423

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(1) Includes $253.4 million and $66.4 million of right-of-use lease assets within the United States and other locations, respectively.

(2) Includes $216.4 million and $94.4 million of right-of-use lease assets within the United States and other locations, respectively.