SEGMENT REPORTING

12 Months Ended

Dec. 31, 2019

On January 1, 2019, we reorganized our enterprise transportation services structure to combine our NAST and Robinson Fresh transportation networks. The newly combined transportation network will be managed by and reported under the NAST reportable segment. We have determined that the remaining Robinson Fresh segment no longer meets the requirements of a reportable segment and will be included in the All Other and Corporate reportable segment. Prior period information has been reclassified to conform with this presentation. Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. We identify two reportable segments as follows:

•North American Surface Transportation: NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST are truckload, less than truckload ("LTL"), and intermodal.

•Global Forwarding: Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, air freight services, and customs brokerage.

•All Other and Corporate: All Other and Corporate includes our Robinson Fresh and Managed Services segments, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Robinson Fresh provides sourcing services including the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Managed Services provides Transportation Management Services, or Managed TMS^®. Other Surface Transportation revenues are primarily earned by our Europe Surface Transportation segment. Europe Surface Transportation provides services similar to NAST across Europe.

The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker ("CODM"), our Chief Executive Officer. The accounting policies of our reporting segments are the same as those described in the summary of significant accounting policies. We do not report our intersegment revenues by reportable segment to our CODM and do not believe they are a meaningful metric for evaluating the performance of our reportable segments.

Reportable segment information as of, and for the years ended, December 31, 2019, 2018, and 2017 is as follows (dollars in thousands):


	NAST		Global Forwarding		All Other and Corporate		Consolidated
Twelve Months Ended December 31, 2019
Total Revenues	$	11,283,692	$	2,327,913	$	1,697,903	$	15,309,508
Net Revenues	1,797,369		533,976		254,965		2,586,310
Income (loss) from operations	722,763		80,527		(13,314)		789,976
Depreciation and amortization	24,508		36,720		39,221		100,449
Total assets ⁽¹⁾	2,550,010		1,021,592		1,069,458		4,641,060
Average headcount	7,354		4,766		3,431		15,551

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⁽¹⁾ All cash and cash equivalents and certain owned properties are included in All Other and Corporate.


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Consolidated
Twelve Months Ended December 31, 2018
Total Revenues	$	12,346,757	$	2,487,744	$	1,796,671	$	16,631,172
Net Revenues	1,906,261		543,906		255,068		2,705,235
Income (loss) from operations	821,844		91,626		(1,387)		912,083
Depreciation and amortization	25,290		35,148		36,291		96,729
Total assets⁽²⁾	2,567,120		969,736		890,556		4,427,412
Average headcount	7,387		4,711		3,106		15,204

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⁽¹⁾ Amounts have been reclassified to reflect the segment reorganization announced in the first quarter of 2019.

⁽²⁾All cash and cash equivalents and certain owned properties are included in All Other and Corporate.


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Consolidated
Twelve Months Ended December 31, 2017
Total Revenues	$	10,728,835	$	2,140,987	$	1,999,558	$	14,869,380
Net Revenues	1,626,174		485,280		256,596		2,368,050
Income from operations	661,108		91,842		22,169		775,119
Depreciation and amortization	23,866		33,308		35,803		92,977
Total assets ⁽²⁾	2,506,137		821,182		908,515		4,235,834
Average headcount	7,316		4,310		3,061		14,687

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⁽¹⁾ Amounts have been reclassified to reflect the segment reorganization announced in the first quarter of 2019.

⁽²⁾All cash and cash equivalents and certain owned properties are included in All Other and Corporate.

The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands):


	For the year ended December 31,
	2019		2018		2017
Total revenues
United States	$	13,143,522	$	14,370,454	$	12,865,087
Other locations	2,165,986		2,260,718		2,004,293
Total revenues	$	15,309,508	$	16,631,172	$	14,869,380


	As of December 31,
	2019⁽¹⁾		2018		2017
Long-lived assets
United States	$	489,129	$	321,766	$	335,072
Other locations	206,567		83,657		107,140
Total long-lived assets	$	695,696	$	405,423	$	442,212

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⁽¹⁾ Includes $216.4 million and $94.4 million of right-of-use lease assets within the United States and other locations, respectively.