Exhibit 99.(a)(1)(C)

                           E-mail Transmittal Letter

                                 May 4, 2001

Dear Chordiant Team Member:

     As a continuing part of our commitment to Chordiant's employees, directors
and consultants and in keeping with the core values established by the executive
team, we are instituting a stock option exchange program.  We recognize that the
stock option program is a valuable program to employees and other members of the
Chordiant team and that at the present time many of your options are at higher
prices than the current market price of Chordiant's Common Stock.  Accordingly,
we felt it appropriate to offer this exchange program.

     This opportunity is for all current employees, directors and consultants
who have outstanding, unexercised stock options issued under the Chordiant 1999
Equity Incentive Plan, the Chordiant 1999 Non-Employee Directors' Stock Option
Plan, the Chordiant 2000 Nonstatutory Equity Incentive Plan, the White Spider
Software 2000 Stock Incentive Plan and the Prime Response 1998 Stock
Option/Stock Issuance Plan.

     This voluntary program allows Chordiant employees, directors and
consultants to cancel currently outstanding, unexercised stock options and
exchange them for new options that will be granted no earlier than 6 months and
1 day from the date of cancellation.  The new grant(s) will have the same
vesting schedule(s) as the original grant(s).

     We believe this program is an important indication of our appreciation for
the efforts and dedication of the entire Chordiant team and a testament to our
desire to continue to provide rewards to our employees that allow them to share
in future growth.

     In the attached documents you will find the details of a stock option
exchange program and the forms you will need to complete to participate in this
program. The attached document labeled "Summary of Terms" contains a basic
description of this stock option exchange offer, the terms of which are more
fully described in the attached "Offer to Exchange" document.  Please carefully
read each document (including each document's instructions) attached with this
email transmittal letter.  The Election Form must be returned, as indicated in
the attached materials, to me before 12:00 p.m., Pacific Daylight Time, on June
6, 2001 (or a later expiration date if we extend the offer).

     If you have any questions about the offer, please contact Tony Boccanfuso
at (408) 517-6149 or at tony.boccanfuso@chordiant.com.

                                    Sincerely,

                                    A.J. "Tony" Boccanfuso
                                    Senior Vice President of Worldwide Human
                                    Resources