Segment Data

We report our segment information in accordance with the provisions of ASC 280, Segment Reporting.

Our current reportable segments are (i) North American Staffing and (ii) International Staffing. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other.

The Company sold the quality assurance business from within the Technology Outsourcing Services and Solutions segment on October 27, 2017 leaving the Company's call center services as the remaining activity within that segment. The Company has renamed the operating segment Volt Customer Care Solutions and its results are now reported as part of the Corporate and Other category, as it does not meet the criteria for a reportable segment under ASC 280, Segment Reporting. To provide period over period comparability, the Company has recast the prior period Technology Outsourcing Services and Solutions segment data to conform to the current presentation within the Corporate and Other category in the prior period. This change did not have any impact on the consolidated financial results for any period presented. In addition, Corporate and Other also included our previously owned Maintech business in the first quarter of fiscal 2017.

Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, and restructuring and severance costs. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance.

Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands):



	Three Months Ended January 28, 2018
	Total			North American Staffing			International Staffing			Corporate and Other (1)			Eliminations (2)
Net revenue	$	253,338		$	206,235		$	29,579		$	18,727		$	(1,203	)
Cost of services	217,329			178,358			25,077			15,097			(1,203		)
Gross margin	36,009			27,877			4,502			3,630			—

Selling, administrative and other operating costs	46,938			28,498			4,372			14,068			—
Restructuring and severance costs	518			5			228			285			—
Operating loss	(11,447		)	(626		)	(98		)	(10,723		)	—
Other income (expense), net	(607		)
Income tax benefit	(1,360		)
Net loss	$	(10,694	)



	Three Months Ended January 29, 2017
	Total			North American Staffing		International Staffing		Corporate and Other (1)			Eliminations (2)
Net revenue	$	313,024		$	231,865	$	30,350	$	51,967		$	(1,158	)
Cost of services	266,134			198,842		25,657		42,793			(1,158		)
Gross margin	46,890			33,023		4,693		9,174			—

Selling, administrative and other operating costs	48,890			30,099		4,041		14,750			—
Restructuring and severance costs	624			96		10		518			—
Operating income (loss)	(2,624		)	2,828		642		(6,094		)	—
Other income (expense), net	(1,330		)
Income tax provision	623
Net loss	$	(4,577	)

(1) Revenues are primarily derived from managed service programs and Volt Customer Care Solutions. In addition, the first quarter of fiscal 2017 included our previously owned Maintech and quality assurance businesses.

(2) The majority of intersegment sales results from North American Staffing providing resources to Volt Customer Care Solutions and our previously owned quality assurance business.