10-K

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K

ý	ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2011
OR
o	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                        to

COMMISSION FILE NUMBER 1-13495

MAC-GRAY CORPORATION
(Exact name of registrant as specified in its charter)

DELAWARE (State or other jurisdiction incorporation or organization)	04-3361982 (I.R.S. Employer Identification No.)
404 WYMAN STREET, SUITE 400 WALTHAM, MASSACHUSETTS	02451-1212
(Address of principal executive offices)	(Zip Code)

Registrant's telephone number, including area code: (781) 487-7600

Securities Registered Pursuant to Section 12(b) of the Act:

Title of Each Class	Name of Each Exchange On Which Registered
Common Stock, par value $.01 per share	New York Stock Exchange
Preferred Stock Purchase Rights	New York Stock Exchange

Securities Registered Pursuant to Section 12(g) of the Act: None

         Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes o    No ý

         Indicate by check mark whether the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes o    No ý

         Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý    No o

         Indicate by check mark whether the registrant submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.305 of this chapter) during the preceding 12 months (or for such short period that the registrant was required to submit and post such files). Yes ý    No o

         Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of the registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ý

         Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of "large accelerated filer," "accelerated filer" and "smaller reporting company" in Rule 12b-2 of the Exchange Act (Check one):

Large Accelerated Filer o Accelerated Filer ý Non-Accelerated Filer o
(Do not check if a smaller
reporting company) Smaller reporting company o

         Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o    No ý

         The aggregate market value of the voting and non-voting stock of the registrant held by non-affiliates of the registrant as of June 30, 2011 was $151,704,554

         As of March 7, 2012, 14,470,435 shares of common stock of the registrant, par value $.01 per share, were outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

         Portions of the Registrants' Proxy Statement for the Annual Meeting of Stockholders to be held on May 24, 2012, are incorporated by reference into Items 10, 11, 12, 13 and 14 of Part III of this report. Such Proxy Statement shall not be deemed to be "filed" as part of this Annual Report on Form 10-K, except for those parts therein which have been specifically incorporated by reference herein.

MAC-GRAY CORPORATION

Annual Report on Form 10-K

Table of Contents

		Page
Part I
Item 1.	Business	1
Item 1A.	Risk Factors	4
Item 1B.	Unresolved SEC Staff Comments	10
Item 2.	Properties	11
Item 3.	Legal Proceedings	12
Item 4.	Mine Safety Disclosures	12
Part II
Item 5.	Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities	13
Item 6.	Selected Financial Data	14
Item 7.	Management's Discussion and Analysis of Financial Condition and Results of Operations	18
Item 7A.	Quantitative and Qualitative Disclosures About Market Risk	37
Item 8.	Financial Statements and Supplementary Data	39
Item 9.	Changes in and Disagreements With Accountants on Accounting and Financial Disclosure	39
Item 9A.	Controls and Procedures	39
Item 9B.	Other Information	40
Part III
Item 10.	Directors and Executive Officers of the Registrant	41
Item 11.	Executive Compensation	41
Item 12.	Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters	41
Item 13.	Certain Relationships and Related Transactions	42
Item 14.	Principal Accounting Fees and Services	42
Part IV
Item 15.	Exhibits, Financial Statements and Notes to Financial Statements	42

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PART I

Forward-Looking Statements

        Some of the statements made in this report under the captions "Risk Factors," "Business," and "Management's Discussion and Analysis of Financial Condition and Results of Operations" and elsewhere in this report or in documents incorporated herein by reference are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases you can identify these statements by forward-looking words such as "anticipate," "assume," "believe," "estimate," "expect," "intend," and other similar expressions. Investors should not rely on forward-looking statements since they involve known and unknown risks, uncertainties and other factors, which are, in some cases, beyond the Company's control and which could materially affect actual results, performance or achievements. Factors that could cause actual results, performance or achievements to differ materially from those expressed or implied by these forward-looking statements include, without limitation, the factors described under Item 1A, "Risk Factors." Investors should carefully review all of the factors described therein, which may not be an exhaustive list of the factors that could cause these differences.

Item 1.    Business

Overview

        Unless the context requires otherwise, all references in this report to "we," "our," "Mac-Gray," the "Company," or "us" means Mac-Gray Corporation and its subsidiaries and predecessors.

        Mac-Gray Corporation was founded in 1927 and reincorporated in Delaware in 1997. Since its founding, Mac-Gray has grown to become the second largest laundry facilities management contractor in the United States. Through our portfolio of card- and coin-operated laundry equipment located in laundry facilities across the country, we provide laundry convenience to residents of multi-unit housing such as apartment buildings, condominiums, colleges and university residence halls, public housing complexes, and hotels and motels. Based on our ongoing survey of colleges and universities, we believe that we are the largest provider of such services to the college and university market in the United States.

        We derive our revenue principally as a laundry facilities management contractor for the multi-unit housing industry. We manage laundry rooms under long-term leases with property owners, property management companies and colleges and universities. We refer to these leases as "laundry leases", or "management contracts," and this business as "laundry facilities management business." In 2011, 95% of our consolidated revenue from continuing operations was derived from our laundry facilities management business. As of December 31, 2011, our laundry facilities management business had revenue-generating laundry equipment operating in 43 states and the District of Columbia.

        Our commercial laundry equipment sales business sells commercial laundry equipment manufactured by Whirlpool Corporation, Dexter Laundry Company, American Dryer Corporation, and Primus Laundry Company. This business sells commercial laundry equipment primarily to retail laundromats, hotels and similar institutional users that operate their own on-premise laundry facilities.

        On February 5, 2010, we sold our MicroFridge ® (Intirion Corporation) business to Danby Products. The following discussion excludes the financial results from discontinued operations unless otherwise noted. The results from all prior periods have been reclassified to conform to this presentation.

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Laundry Facilities Management Business

        For the years ended December 31, 2010 and 2011, our laundry facilities management business accounted for approximately 95% of our total revenue from continuing operations, and 95% of our gross margin from continuing operations. Through our laundry facilities management business, we act as a laundry facilities management contractor with property owners or managers. We lease space within a property, in some instances improve the leased space with flooring, ceilings and other improvements ("betterments") and then install and service the laundry equipment and collect the payments. The property owner or manager is usually responsible for maintaining, cleaning, and securing the premises and payment of utilities. Under long-term leases, we typically receive the exclusive right to provide and service laundry equipment within a multi-unit housing property in exchange for a negotiated percentage of the total revenue collected. We refer to this percentage as "facilities management rent." In each of the past five years, we have retained between 96% and 97% of our equipment base per year. Our gross additions to our equipment base for the years ended December 31, 2010 and 2011 through internally generated growth equaled 2% and 3%, respectively. Our additions, net of lost business, were -2% and -1% for the years ended December 31, 2010 and 2011, respectively. The equipment base not retained is primarily attributable to contracts the Company has chosen not to renew due to unacceptable profit margins (including some acquired contracts that did not meet our performance criteria) and to a lesser degree, to property owners who chose to self-operate. We believe that our ability to maintain the relative size of our equipment base is indicative of our service of, and attention to, property owners and managers. We also provide our customers with proprietary technologies such as LaundryView™, LaundryLinx™, ChangePoint™ and our Client Resource Center, and we continue to invest in research and development of such technologies. We generally have the ability to set and adjust the vend pricing for our equipment based upon local market conditions.

        We have centralized administrative and marketing operations at our corporate headquarters in Waltham, Massachusetts. We also operate sales and/or service centers in Alabama, Arizona (two locations), Colorado, Connecticut, Florida (two locations), Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York (two locations), North Carolina, Oregon, Tennessee (two locations), Texas (three locations), Utah, Virginia, and Washington.

        We also generate revenue by leasing equipment to laundry customers who choose neither to purchase equipment nor to become a laundry facilities management customer, but instead wish to maintain their own laundry rooms. This leasing business generated revenue of approximately $5 million for each of the years ended December 31, 2010 and 2011, and is included in the laundry facilities management business.

        Our laundry facilities management business has certain intrinsic characteristics in both its industry and its customer base, including the following:

        Revenue.    We operate as a laundry facilities management contractor under long-term leases and other arrangements with property owners or managers. Our efforts are designed to maintain these customer relationships over the long-term. Our typical leases have an initial average term of approximately seven years, with the potential to renew if mutually agreed upon by us and the owner or manager. Renewal of a lease usually involves renegotiated terms and new equipment. In each of the past five years, we have retained contracts representing approximately 96% of our equipment base per year.

        Customers.    As of February 15, 2012, we provided laundry equipment and related services to laundry rooms located in 43 states throughout the continental United States and the District of Columbia. For the year ended December 31, 2011, no customer contract accounted for more than 1% of our laundry facilities management revenue. We serve customers in multi-unit housing facilities, including apartment buildings, college and university residence halls, condominiums, public-housing complexes and hotels and motels.

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        Seasonality.    We experience moderate seasonality as a result of our operations in the college and university market. Revenues derived from the college and university market represented approximately 14% of the laundry facilities management revenue for 2011. Academic facilities management revenue is derived substantially during the school year in the first, second and fourth calendar quarters. Conversely, during the third calendar quarter when most colleges and universities are not in session, the Company increases its operating and capital expenditures when it has its greatest product installation activities in the college market.

        Competition.    The laundry facilities management industry is highly competitive, capital intensive and requires the delivery of reliable and prompt services to customers. We believe that customers consider a number of factors in selecting a laundry facilities management contractor, such as customer service, reputation, facilities management rent rates (including incentives), advance rents, range of products and services, and technology. We believe that different types of customers assign varied weight to each of these factors and that no one factor alone determines a customer's selection of a laundry facilities management contractor. Within any given geographic area, we may compete with local independent operators, regional and multi-regional operators. The industry is highly fragmented; consequently, we have grown by acquisitions, as well as through new equipment placement. We believe that we are the second largest laundry facilities management contractor in North America.

        Impact of Occupancy Rates.    Our laundry facilities management revenue is affected by apartment and condominium occupancy rates. Occupancy rates in the multi-unit housing industry are affected by several factors. These factors include local economic conditions, local employment levels, mortgage interest rates as they relate to first-time homebuyers, and the supply of apartments in specific markets. We are somewhat protected from revenue decreases caused by declining occupancy rates due to the variation of markets served, the various types of multi-unit housing facilities therein, and the percentage of revenue derived from colleges and universities. We monitor independent market research data regarding trends in occupancy rates in our markets to better understand laundry facilities revenue trends and variations.

        Suppliers.    We currently purchase a large majority of the equipment that we use in our laundry facilities management business from Whirlpool Corporation ("Whirlpool".) In addition, we derive a portion of our revenue from our position as a distributor of Whirlpool manufactured appliances. We have maintained a relationship with Whirlpool and its predecessor, Maytag Corporation, since 1927, and either party upon written notice may terminate these agreements. Our relationship with Whirlpool is governed by purchase and distribution agreements and a termination of, or substantial revision of the terms of, the contractual arrangements or business relationships with Whirlpool could have a material adverse effect on the Company's business, results of operations, financial condition and prospects.

Commercial Laundry Equipment Sales Business

        Through our commercial laundry equipment sales business, we are a distributor for several commercial laundry equipment manufacturers, primarily Whirlpool. We do not manufacture any of the commercial laundry equipment that we sell. As an equipment distributor, we sell commercial laundry equipment to public retail laundromats, as well as to the multi-unit housing industry. In addition, we sell commercial laundry equipment directly to institutional purchasers, such as hotels, for use in their own on-premise laundry facilities. We are certified by the manufacturers to service the commercial laundry equipment that we sell. Installation and repair services are provided on an occurrence basis, not on a contractual basis. Related revenue is recognized at the time the installation service, or other service, is provided to the customer. For each of the years ended December 31, 2010 and 2011, our commercial laundry equipment sales business accounted for approximately 5% of our total revenue.

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Employee Base

        As of February 1, 2012, the Company employed 857 full-time employees. No employee is covered by a collective bargaining agreement and the Company believes that its relationship with its employees is good.

Operating Characteristics

        We maintain a corporate staff as well as centralized finance, human resources, legal services, information technology, marketing, and customer service departments. Regionally, we maintain service centers and warehouses staffed by local management, service technicians, collectors, and warehouse personnel.

Backlog

        Due to the nature of our laundry facilities management business, backlogs do not exist. There is no significant backlog of orders in our commercial laundry equipment sales business.

Contact Information

        We file our annual report on Form 10-K, quarterly reports on Form 10-Q, and current reports on Form 8-K with the Securities and Exchange Commission, or "SEC." Our reports filed with the SEC are available at the SEC's website at www.sec.gov and are available free of charge at the Investor Relations section of the Company's website at www.macgray.com as soon as reasonably practicable after filing with the SEC. The information contained on our website is not included as a part of, or incorporated by reference into, this annual report on Form 10-K.

        Our corporate offices are located at 404 Wyman Street, Suite 400, Waltham, Massachusetts, 02451-1212. Our telephone number is (781) 487-7600, our fax number is (781) 487-7606, and our email address for investor relations is ir@macgray.com.

Item 1A.    Risk Factors

        This annual report on Form 10-K contains statements, some of which are not historical facts and are considered forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements contain projections of our future results of operations or financial position or state other forward-looking information. In some cases you can identify these statements by forward-looking words such as "anticipate," "believe," "could," "estimate," "expect," "intend," "may," "should," "will" and "would," or similar words. You should not rely on forward-looking statements, because they involve known and unknown risks, uncertainties, and other factors, some of which are beyond our control. These risks, uncertainties, and other factors may cause our actual results, performance or achievements to differ materially from the anticipated future results, performance or achievements expressed or implied by the forward-looking statements. Some of the factors that might cause these differences are as follows:

If we are unable to establish new laundry facility management leases, renew our existing laundry facility management leases or retain relationships with our customers who are not subject to leases, our business, results of operations, cash flows and financial condition could be adversely affected.

        Our laundry facilities management business, which provided 95% of our total revenue from continuing operations for the year ended December 31, 2011, is highly dependent upon the renewal of leases with property owners and property management companies. Approximately 84% of our leases have a weighted average remaining life of four years. In the next seven years, 8% to 10% of our laundry room leases are up for renewal each year. We have traditionally relied upon exclusive,

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long-term leases with our customers, as well as frequent customer interaction and an emphasis on customer service, to assure continuity of financial and operating results. We cannot guarantee that in the future we will be able to establish long-term leases with new customers or renew existing long-term leases as they expire on favorable terms, or at all.

        Failure by us to continue to establish long-term leases with new customers, or to successfully renew existing long-term leases as they expire, could have a material adverse effect on our business, results of operations, cash flows and financial condition. Further, approximately 10% of our equipment is not subject to leases, or customers have the right to terminate their lease with us at their option. Failure to retain these customers could have a material adverse effect on our business, results of operations, cash flows and financial condition.

We face strong competition in the outsourced laundry facilities management industry.

        The outsourced laundry facilities management industry is highly competitive, and we compete for long-term leases, both locally and nationally, with property owners and other operators in the industry. We compete based on customer service, reputation, facilities management rent rates, incentive payments, and a range of products and services. Smaller local and regional operators typically have long-standing relationships with property owners and managers in their specific geographic market. As such, we may have difficulty penetrating such markets, as property owners and managers may be resistant to terminating such long-standing relationships. We also compete with property owners, as there is no guarantee that property owners will continue to outsource their laundry facilities management to operators. There is one competitor in the industry, Coinmach Corporation, with a larger installed equipment base than us. Competition in the industry may make it more difficult and more expensive to consummate acquisitions in the future and to maintain and expand our installed equipment base. In addition, some of our competitors may have less indebtedness than we do, and therefore more of their cash is potentially available for business purposes other than debt service. We cannot assure you that our results of operations, cash flows or financial condition will not be materially and adversely affected by competition, or that we will be able to maintain our profitability if the competitive environment changes.

If we are unable to continue our relationships with Whirlpool Corporation and other equipment suppliers, our revenues could be reduced, and our ability to meet customer requirements could be materially and adversely affected.

        We purchase a large majority of the equipment that we use in our laundry facilities management business from Whirlpool. In addition, we derive a portion of our commercial laundry equipment sales revenue from our position as a distributor of Whirlpool commercial laundry products. Our relationship with Whirlpool is governed by purchase and distribution agreements and a termination of, or substantial revision of the terms of, the contractual arrangements or business relationships with Whirlpool could have a material adverse effect on the Company's business, results of operations, financial condition and prospects. We cannot assure you that Whirlpool will continue its relationship with us. If Whirlpool terminates its relationship with us, our results of operations, cash flows and financial condition could be materially and adversely affected, and further, we may be unable to replace our relationship with Whirlpool with a comparable manufacturer on favorable terms, or at all.

A decrease in multi-unit housing sector occupancy rates in the markets in which we conduct business could adversely affect our laundry facilities management revenue.

        Our laundry facilities management revenue from our operation of card- and coin-operated laundry equipment, particularly in the multi-unit housing sector, depends partially upon the level of tenant occupancy. The number of apartments occupied in an apartment building with a vended laundry facility directly affects our revenue. Extended periods of reduced occupancy in our clients' buildings could

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adversely affect our operations. The level of occupancy can be adversely affected by many market and general economic conditions, all of which are beyond our control, including:

•

inflation, economic recessions, and increases in the unemployment rate;

•

increases in foreclosure rates among multi-housing units;

•

mortgage interest rates as they apply to first-time homebuyers;

•

oversupply of apartments; and

•

conversion of apartment units to condominiums with in-unit laundry hookups.

Our cash flows may not be sufficient to finance the significant capital expenditures required to replace equipment, implement new technology, or make incentive payments to property managers.

        We must continue to make capital expenditures in order to maintain and replace our installed equipment base and implement new technology in our equipment. We must also make incentive payments to some property managers in order to secure new laundry leases and renew existing laundry leases. We cannot assure you that our resources or cash flows will be sufficient to finance anticipated capital expenditures and incentive payments. To the extent that available resources are insufficient to fund our capital needs, we may need to raise additional funds through public or private financings or curtail certain expenditures. These financings may not be available on favorable terms, or at all, and, in the case of equity financings, could result in dilution to stockholders. If we cannot maintain or replace our equipment as required or implement our new technologies, our results of operations, cash flows and financial condition could be materially and adversely affected.

If we are unable to comply with our debt service requirements under existing or future indebtedness, our indebtedness could become payable immediately.

        Our current financing agreements require us to meet certain financial and other covenants. If we are unable to meet those requirements, our indebtedness could become immediately due and payable. If our debt were accelerated we would need to refinance or restructure our debt agreement as our current cash flow would be inadequate to retire our debt, which we may not be able to consummate on commercially reasonable terms, or at all.

If we are unable to access capital on acceptable financial terms, our ability to consummate acquisitions will be limited.

        The success of our long-term growth strategy is partially dependent upon our ability to identify, finance and consummate acquisitions on acceptable financial terms. Access to capital is subject to the following risks:

•

if we are unable to generate sufficient cash for acquisitions from existing operations, we will not be able to consummate acquisitions unless we are able to obtain additional capital through external financings, which we may not be able to consummate on commercially reasonable terms, or at all;

•

funding future acquisitions through debt financings would result in additional leverage;

•

the agreements governing our indebtedness include significant limitations on our ability to borrow money for acquisitions and other purposes and, as a result, we may not be able to take advantage of acquisition opportunities;

•

use of common stock as acquisition consideration may result in dilution to stockholders; and

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•

if our common stock does not maintain a sufficient valuation or if potential acquisition candidates are unwilling to accept shares of our common stock, then we would be required to increase our use of cash resources or other consideration to consummate acquisitions.

Acquisitions carry risks that could adversely affect our business.

        We have engaged in the past, and intend to engage in the future, in acquisitions to continue the expansion of our laundry facilities management business.

        Any future acquisitions could involve numerous risks, including:

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potential disruption of our ongoing business and distraction of management;

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difficulty integrating the operations of the acquired businesses;

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unanticipated expenses related to equipment, maintenance and technology integration;

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exposure to unknown liabilities, including litigation against the companies that we may acquire;

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additional costs due to entering new geographic locations;

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potential loss of key employees or customers of the acquired businesses;

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the inability to achieve anticipated synergies or increase the revenue and profit of the acquired business; and

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the expenditure of a disproportionate amount of money and time integrating acquired businesses, particularly operations located in new geographic regions and operations involving new lines of business.

        We may not be successful in addressing these risks or any other problems encountered in connection with any acquisitions, which could adversely affect our business, results of operations and financial condition.

Our system of internal control over financial reporting may not be adequate and our independent auditors may not be able to certify as to their effectiveness, which could have a significant and adverse effect on our business and reputation.

        Section 404 of the Sarbanes-Oxley Act of 2002 requires a reporting company such as ours to, among other things, annually assess its internal control over financial reporting, and evaluate and disclose changes in its internal control over financial reporting quarterly. If we are not able to achieve and maintain adequate compliance, or our independent auditors are not able to certify as to the effectiveness of our internal control over financial reporting, we may be subject to sanctions or investigation by regulatory authorities, such as the SEC. As a result, there could be an adverse reaction in the financial markets due to a loss of confidence in the reliability of our financial statements. In addition, we may be required to incur costs in improving our system of internal control and the hiring of additional personnel. Any such action could adversely affect our results of operations and financial condition.

Inability to protect our trademarks and other proprietary rights could adversely impact our competitive position.

        We rely on patents, copyrights, trademarks, trade secrets, confidentiality provisions, and employee and third party non-disclosure and non-solicitation agreements to establish and protect our intellectual property and proprietary rights. We cannot be certain that steps we have taken to protect our intellectual property and proprietary rights will be adequate or that third parties will not infringe or misappropriate any of our intellectual property or proprietary rights. While we have periodically made

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filings with the U.S. Patent and Trademark Office, we have traditionally relied upon the protections afforded by contract rights and common law ownership rights, and we cannot assure you that these contract rights and common law ownership rights will adequately protect our intellectual property and proprietary rights. Any infringement or misappropriation of our intellectual property and proprietary rights could damage their value and could have a material adverse effect on our business, results of operations and financial condition. We may have to engage in litigation to protect our rights to our intellectual property and proprietary rights, which could result in significant litigation expenses and require a significant amount of management's time.

        We own or license several registered and unregistered trademarks, including Mac-Gray®, Web®, Hof™, Automatic Laundry Company™, Intelligent Laundry®, LaundryView®, LaundryLinx™, PrecisionWash™, TechLinx™, VentSnake™, LaundryAudit™, e-issues™, Change Point® , The Campus Clothes Line®, Digital Laundry is here. ®, Life Just Got Easier®, and The Laundry Room Experts® that we use in the marketing and sale of our products. However, the degree of protection that these trademarks afford us is unknown and these trademarks may expire or be terminated. In the event that someone infringes on or misappropriates our trademarks, the brand images and reputation that we have developed could be damaged, which could have a material adverse effect on our business, results of operations and financial condition.

We face risks relative to our information technology

        Our continued ability to market our technology as a differential is contingent on our ability to protect our technology from interference or disruption by third parties. Interference with our technology could affect our ability to record transactions and collect revenue. Our ability to continue to differentiate ourselves may be limited if our competitors develop technology similar to ours.

We are dependent on key personnel, and the loss of any of our key personnel could have a material adverse effect on our business, results of operations and financial condition.

        Our continued success will depend largely on the efforts and abilities of our executive officers, management teams and other key employees. The loss of any of these officers or other key employees could result in inefficiencies in our operations, lost business opportunities or the loss of one or more customers, which could have a material adverse effect on our business, results of operations and financial condition.

Our financial results have been and could further be negatively impacted by impairments of goodwill or other intangible assets required by the application of existing or future accounting policies or interpretations of existing accounting policies.

        The Company assesses goodwill for impairment at least annually and whenever events or circumstances indicate that the carrying amount of the goodwill may be impaired. Important factors that could trigger an impairment review include significant under-performance relative to historical or projected future operating results; significant negative industry or economic trends; and the Company's market capitalization relative to its book value. The Company evaluated its goodwill for impairment as of December 31, 2011 and determined there was no impairment. The goodwill impairment review consists of a two-step process of first assessing the fair value and comparing to the carrying value. If this fair value exceeds the carrying value, no further analysis or goodwill impairment charge is required. If the fair value is below the carrying value, we would proceed to the next step, which is to measure the amount of the impairment loss. The impairment loss is measured as the difference between the carrying value and implied fair value of goodwill. Any such impairment loss would be recognized in the Company's results of operations in the period the impairment loss arose. Any charge could have a significant negative effect on our reported earnings. In addition, our financial results could be

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negatively impacted by the application of existing and future accounting policies or interpretations of existing accounting policies.

We face risks associated with environmental regulation.

        Our businesses and operations are subject to federal, state and local environmental laws and regulations, including those governing the discharge of pollutants, the handling, generation, storage and disposal of hazardous materials, substances, and wastes and the cleanup of contaminated sites. In connection with current or historical operations by us or at our sites, we could incur substantial costs, including clean-up costs, fines and civil or criminal sanctions, and third-party claims for property damage or personal injury, as a result of violations of, or liabilities under, environmental laws and regulations. While we are not aware of any existing or potential environmental claims against us we cannot guarantee you that we will not in the future incur liability or other costs under environmental laws and regulations that could have a material adverse effect on our business or financial condition.

A small group of stockholders own a substantial percentage of our common stock, and their interests could be in conflict with yours.

        As of December 31, 2011, our directors, executive officers, and certain of our stockholders related to such persons and their affiliates beneficially owned in the aggregate approximately 31.2% of the outstanding shares of our common stock (See Item 12, "Security Ownership of Certain Beneficial Owners and Management and Related Stockholders Matters" below). This percentage ownership does not include options to purchase 1,454,978 shares of our common stock held by some of these persons, which options were exercisable at, or within 60 days subsequent to, December 31, 2011. If all of these options had been exercised as of December 31, 2011, then these stockholders and their affiliates would have beneficially owned 37.4% of the outstanding shares of our common stock. Additionally, we are party to a stockholders' agreement with some of these stockholders that gives them rights of first offer to purchase shares of our common stock offered for sale by another stockholder party thereto (See Item 13, "Certain Relationships and Related Transactions" below.) As a result of this concentration in ownership, should these stockholders act together, they have the ability to influence the outcome of the election of directors and all other matters requiring approval by stockholders. Circumstances may arise in which the interests of these stockholders could be in conflict with the interests of other stockholders.

Provisions in our charter and bylaws, Delaware law, and shareholder rights plan could have the effect of discouraging takeovers.

        Specific provisions of our charter and bylaws, as described below and in Footnote 13 to the Consolidated Financial Statements; sections of the corporate law of Delaware; our shareholder rights plan, and powers of our Board of Directors may discourage takeover attempts not first approved by the Board of Directors, including takeovers which some stockholders may deem to be in their best interests. The shareholder rights plan described below could make it more difficult for a third party to acquire, or could discourage a third party from acquiring, us or a large block of our common stock without the support of our Board of Directors. These provisions and powers of the Board of Directors could delay or prevent the removal of incumbent directors or the assumption of control by stockholders, even if the particular removal or assumption of control would be beneficial to stockholders. These provisions and powers of the Board of Directors could also discourage or make more difficult a merger, tender offer or proxy contest, even if these events would be beneficial, in the short term, to the interests of some shareholders. The anti-takeover provisions and powers of the Board of Directors include, among other things:

•

the ability of our Board of Directors to issue shares of preferred stock and to establish the voting rights, preferences and other terms of such preferred stock;

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•

a classified Board of Directors serving staggered three-year terms;

•

the elimination of stockholder voting by written consent;

•

the absence of cumulative voting for directors;

•

the removal of directors only for cause;

•

the vesting of exclusive authority in our Board of Directors to determine the size of the Board of Directors and, subject to the rights of holders of any series of preferred stock, if issued, to fill vacancies thereon;

•

the vesting of exclusive authority in our Board of Directors, except as otherwise required by law, to call special meetings of stockholders;

•

advance notice requirements for stockholder proposals and nominations for election to the Board of Directors;

•

ownership restrictions, under the corporate law of Delaware, with limited exceptions, upon acquirers including their affiliates and associates of 15% or more of its common stock; and

•

our adoption of a shareholder rights plan providing for the issuance of rights that will cause substantial dilution to a person or group of persons that acquires 15% or more of the common shares unless the rights are redeemed.

Item 1B.    Unresolved SEC Staff Comments.

        None.

10

Item 2.    Properties.

        Mac-Gray leases approximately 32,000 square feet in Waltham, Massachusetts that it uses as its corporate headquarters and which houses the Company's administrative and central services. At December 31, 2011, Mac-Gray leased the regional facilities listed below, which are largely operated as sales and service facilities, although limited administrative functions are also performed at many of them. Mac-Gray also leases storage facilities at various locations.

Location	Approximate Square Footage		Expiration Date
Albany, New York		1,500		7/2012
Albuquerque, New Mexico		6,600		8/2015
Beltsville, Maryland		22,432		8/2012
Buda, Texas		7,000		7/2015
Carlstadt, New Jersey		17,094		5/2015
Charlotte, North Carolina		10,640		3/2013
Cheekatowaga, New York		10,000		9/2015
Chesapeake, Virginia		6,430		7/2013
College Station, Texas		1,250		12/2012
Colorado Springs, Colorado		4,800		5/2013
Denver, Colorado		21,688		3/2013
East Hartford, Connecticut		14,900		5/2013
El Paso, Texas		6,250		3/2017
Eugene, Oregon		2,500		12/2013
Euless, Texas		10,000		4/2012
Grand Junction, Colorado		3,575		5/2013
Gurnee, Illinois		12,000		7/2012
Hollywood, Florida		16,494		9/2015
Houston, Texas		10,687		11/2012
Jessup, Maryland		20,070		9/2019
Lake City, Florida		1,125		11/2013
Lithia Springs, Georgia		10,675		2/2016
Lynnwood, Washington		17,467		6/2013
Madison, Tennessee		17,625		4/2017
Mansfield, Massachusetts		2,000		5/2016
Memphis, Tennessee		11,250		10/2014
Metairie, Louisiana		4,000		4/2013
Oklahoma City, Oklahoma		2,250		11/2012
Orlando, Florida		2,100		12/2012
Pelham, Alabama		9,000		4/2013
Phoenix, Arizona		25,920		8/2015
Portland, Oregon		10,000		5/2016
Riverview, Florida		17,518		4/2017
Salt Lake City, Utah		6,675		6/2013
Syracuse, New York		8,400		10/2013
Tucson, Arizona		6,265		4/2014
Waltham, Massachusetts		32,000		11/2015
Westbrook, Maine		5,625		4/2017
Woburn, Massachusetts		40,000		2/2016

        All properties are primarily utilized for both the laundry facilities management and commercial laundry equipment sales businesses.

11

        We believe that our properties are generally well maintained and in good condition. We believe that our properties are adequate for present needs and that suitable additional or replacement space will be available as required.

Item 3.    Legal Proceedings

        From time to time, we are a party to litigation arising in the ordinary course of business. There can be no assurance that our insurance coverage will be adequate to cover any liabilities resulting from such litigation. In the opinion of management, any liability that we might incur upon the resolution of currently pending litigation will not, individually or in the aggregate, have a material adverse effect on our business, financial condition, results of operations or cash flows.

        Our business and operations are subject to federal, state and local environmental laws and regulations, including those governing the discharge of pollutants, the handling, generation, disposal and storage of hazardous materials and wastes, and the cleanup of contaminated sites. In connection with current or historical operations by us or at our sites, we could incur substantial costs, including clean-up costs, fines and civil or criminal sanctions, and third-party claims for property damage or personal injury, as a result of violations of, or liabilities under, environmental laws and regulations. We believe that our operations are in material compliance with applicable environmental laws and regulations.

Item 4.    Mine Safety Disclosures

        Not applicable.

12

PART II

Item 5.    Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

        Our common stock is traded on the New York Stock Exchange, or NYSE, under the symbol "TUC."

        The following table sets forth the high and low sales prices for our common stock on the NYSE for the periods indicated.

	Year Ended December 31, 2010				Year Ended December 31, 2011
	High		Low		High		Low
First Quarter	$	11.45	$	8.59	$	16.55	$	14.01
Second Quarter	$	12.63	$	10.63	$	16.98	$	14.09
Third Quarter	$	12.49	$	10.01	$	15.74	$	11.29
Fourth Quarter	$	16.00	$	11.30	$	15.00	$	11.87

        As of March 6, 2012 there were 109 shareholders of record of our common stock.

        On February 5, 2010, the Company's Board of Directors approved the initiation of a quarterly dividend policy for its common stock. The Company had not previously paid dividends on any of its shares of capital stock. On January 20, 2011, the Company's Board of Directors approved an increase to the quarterly dividend policy to $0.055 per share ($0.22 per share on an annualized basis). The Company declared dividends of $0.055 per share payable on April 1, 2011, July 1, 2011, October 1, 2011 and January 3, 2012. All dividends were paid in 2011 and have been reflected in the current financial statements.

        On January 17, 2012, the Company's Board of Directors approved a 10% increase to the quarterly dividend policy to $0.0605 per share ($0.242 per share on an annualized basis).

        For information related to our stock option plans and employee stock purchase plans, see Item 12, "Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters" below.

13

Item 6.    Selected Financial Data (Dollars in thousands, except per share data)

        Set forth below are selected historical financial data as of the dates and for the periods indicated. The selected financial data set forth below should be read in conjunction with, and are qualified by reference to, "Management's Discussion and Analysis of Financial Condition and Results of Operations" and the consolidated financial statements of Mac-Gray and the notes thereto included elsewhere in this report.

	Years Ended December 31,
	2007(1)			2008(2)			2009			2010			2011
Statement of Income Data:
Revenue from continuing operations	$	262,484		$	327,229		$	325,924		$	320,011		$	322,028
Cost of revenue		214,705			271,681			270,832			267,259			266,800
Gross Margin		47,779			55,548			55,092			52,752			55,228
Operating expenses:
General and administration		16,381			18,341			17,819			18,628			20,310
Sales and marketing		13,097			14,970			14,249			14,185			13,211
Depreciation and amortization(3)		772			777			724			657			765
Incremental costs of proxy contests		—			—			971			235			269
Gain on sale of assets, net		(302	)		(69	)		(648	)		(262	)		(200	)
Total operating expenses		29,948			34,019			33,115			33,443			34,355
Operating income from continuing operations		17,831			21,529			21,977			19,309			20,873
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs(3)		15,877			23,246			19,658			14,304			13,481
Loss on early extinguishment of debt		—			207			—			—			1,894
Income (loss) from continuing operations before income tax expense		1,954			(1,924	)		2,319			5,005			5,498
Income tax expense (benefit)		707			(758	)		1,278			2,176			2,222
Income (loss) from continuing operations, net		1,247			(1,166	)		1,041			2,829			3,276
Income from discontinued operations, net		1,272			1,707			1,074			44			—
Loss from disposal of discontinued operation, net of tax of $384		—			—			—			(294	)		—
Net income	$	2,519		$	541		$	2,115		$	2,579		$	3,276
Earnings (loss) per share—basic—continuing operations	$	0.09		$	(0.09	)	$	0.08		$	0.21		$	0.23
Earnings (loss) per share—diluted—continuing operations	$	0.09		$	(0.09	)	$	0.07		$	0.20		$	0.22
Earnings (loss) per share—basic—discontinued operations	$	0.10		$	0.13		$	0.08		$	(0.02	)	$	—
Earnings (loss) per share—diluted—discontinued operations	$	0.09		$	0.13		$	0.08		$	(0.02	)	$	—
Earnings per share—basic	$	0.19		$	0.04		$	0.16		$	0.19		$	0.23
Earnings per share—diluted	$	0.18		$	0.04		$	0.15		$	0.18		$	0.22
Weighted average common shares outstanding—basic		13,209			13,346			13,529			13,797			14,234
Weighted average common shares outstanding—diluted		13,680			13,346			13,940			14,379			14,976
Cash dividend per common share		—			—			—			0.20			0.22

14

	Years Ended December 31,
	2007(1)			2008(2)			2009			2010			2011
Other Financial Data:
EBITDA from continuing operations(4)	$	54,030		$	67,456		$	71,860		$	67,433		$	63,644
Adjusted EBITDA from continuing operations	$	55,767		$	69,467		$	71,535		$	66,214		$	65,177
Depreciation and amortization(3)	$	37,936		$	47,938		$	48,990		$	46,670		$	44,001
Amortization of deferred financing costs(3)	$	719		$	837		$	876		$	876		$	836
Capital expenditures(5)	$	26,711		$	24,313		$	21,341		$	26,580		$	27,523
Cash flows provided by operating activities from continuing operations	$	43,202		$	55,735		$	60,720		$	54,080		$	53,519
Cash flows used in investing activites from continuing operations	$	(72,944	)	$	(130,111	)	$	(20,074	)	$	(25,973	)	$	(27,240	)
Cash flows provided by (used in) financing activities from continuing operations	$	31,073		$	79,887		$	(37,883	)	$	(36,673	)	$	(25,411	)
Balance Sheet Data (at end of period):
Working capital from continuing operations	$	671		$	(2,203	)	$	(11,038	)	$	(18,689	)	$	(19,762	)
Long-term debt and capital lease obligations, including current portion	$	208,521		$	301,292		$	263,868		$	225,936		$	202,828
Long-term debt and capital lease obligations, net of current portion	$	207,169		$	295,821		$	258,325		$	221,425		$	198,638
Total assets	$	383,537		$	490,004		$	464,276		$	424,083		$	409,699
Stockholders' equity	$	97,844		$	97,964		$	104,535		$	108,051		$	113,814

(1)

Includes the results of operations of the Maryland laundry facilities management assets acquired on August 8, 2007 from Hof Service Company, Inc. for approximately $43,000.

(2)

Includes the results of operations of the western and southern region laundry facilities management assets acquired on April 1, 2008 from Automatic Laundry Company, Ltd. for approximately $116,000.

(3)

Certain prior period amounts in these line items have been reclassified to conform to current year presentation. Refer to Note 3, "Revision to Income Statement Presentation," in the Notes to the Consolidated Financial Statements for further information.

(4)

EBITDA from continuing operations is defined as income from continuing operations before income tax expense, depreciation and amortization expense and interest expense. EBITDA from continuing operations and Adjusted EBIDTA from continuing operations are included in this report because they are a basis upon which our management and Board of Directors assess our operating performance. EBITDA from continuing operations is not a measure of our liquidity or financial performance under GAAP and should not be considered as an alternative to net income or any other performance measure derived in accordance with GAAP, or as an alternative to cash flows from operating activities as a measure of our liquidity. The use of EBITDA from continuing operations instead of net income has limitations as an analytical tool, including the exclusion of interest expense and depreciation and amortization expense, which represent significant and unavoidable operating costs given the level of indebtedness and the capital expenditures needed to maintain our business. Management compensates for these limitations by relying primarily on our GAAP results and by using EBITDA from continuing operations only supplementally. Our management believes EBITDA from continuing operations is useful to investors because it helps enable investors to evaluate our business in the same manner as our management and because it is frequently used by securities analysts, investors and other interested parties in the evaluation of companies with substantial financial leverage. Our measure of EBITDA from continuing operations is not necessarily comparable to other similarly titled captions of other companies due to potential inconsistencies in the methods of calculation.

(5)

Excludes $2,003, $1,774, $1,628, $2,421 and $414 in 2007, 2008, 2009, 2010 and 2011 respectively, of capital leases associated with vehicles acquired and used in the operation of the Company.

15

        The following is a reconciliation of income (loss) from continuing operations to EBITDA from continuing operations and EBITDA from continuing operations, as adjusted:

	Years Ended December 31,
	2007(1)		2008(2)			2009			2010			2011
Income (loss) from continuing operations, net	$	1,247	$	(1,166	)	$	1,041		$	2,829		$	3,276
Income (loss) from discontinued operations, net		1,272		1,707			1,074			(250)	(10)		—
Net income	$	2,519	$	541		$	2,115		$	2,579		$	3,276
Net income (loss) from continuing operations	$	1,247	$	(1,166	)	$	1,041		$	2,829		$	3,276
Add:
Income tax expense (benefit)		707		(758	)		1,278			2,176			2,222
Cost of revenue depreciation and amortization expense		37,164		47,161			48,266			46,013			43,236
Operating expense depreciation and amortization expense(11)		772		777			724			657			765
Amortization of deferred financing costs(11)		719		837			876			876			836
Interest expense, net(3)		13,421		20,605			19,675			14,882			13,309
EBITDA from continuing operations(4)		54,030		67,456			71,860			67,433			63,644
Add (Subtract):
Gain on sale of certain assets, net		—		—			(403)	(9)		—			—
Unrealized (gain) loss related to change in fair value of non-hedged interest rate derivative instruments(5)		1,737		1,804			(893	)		(1,454	)		(664	)
Loss related to change in fair value of fuel commodity derivative instruments(6)		—		—			—			—			34
Loss on early extinguishment of debt(7)		—		207			—			—			1,894
Incremental costs of proxy contest(8)		—		—			971			235			269
Adjusted EBITDA from continuing operations(4)	$	55,767	$	69,467		$	71,535		$	66,214		$	65,177

(1)

Includes the results of operations of the Maryland laundry facilities management assets acquired on August 8, 2007 from Hof Service Company, Inc. for approximately $43,000.

(2)

Includes the results of operations of the western and southern region laundry facilities management assets acquired on April 1, 2008 from Automatic Laundry Company, Ltd. for approximately $116,000.

(3)

Interest expense, net, does not include change in fair value of non-hedged derivative instruments or amortization of deferred financing costs.

(4)

EBITDA from continuing operations is defined as income from continuing operations before income tax expense, depreciation and amortization expense and interest expense. Adjusted EBITDA from continuing operations is EBITDA from continuing operations further adjusted to exclude the items described in the table above. We have excluded these items because we believe they are not reflective of our ongoing operating performance. EBITDA from continuing operations and Adjusted EBIDTA from continuing operations are included in this report because they are a basis upon which our management and Board of Directors assess our operating performance. EBITDA from continuing operations and Adjusted EBITDA from continuing operations are not measures of our liquidity or financial performance under GAAP and should not be considered as alternatives to net income or any other performance measure derived in accordance with GAAP, or as an alternative to cash flows from operating activities as a measure of our liquidity. The use of

16

EBITDA from continuing operations and Adjusted EBITDA from continuing operations instead of net income has limitations as an analytical tool, including the exclusion of interest expense and depreciation and amortization expense, which represent significant and unavoidable operating costs given the level of indebtedness and the capital expenditures needed to maintain our business. Management compensates for these limitations by relying primarily on our GAAP results and by using EBITDA from continuing operations and Adjusted EBITDA from continuing operations only supplementally. Our management believes EBITDA from continuing operations and Adjusted EBITDA from continuing operations are useful to investors because they help enable investors to evaluate our business in the same manner as our management and because they are frequently used by securities analysts, investors and other interested parties in the evaluation of companies with substantial financial leverage. Our measures of EBITDA from continuing operations and Adjusted EBITDA from continuing operations are not necessarily comparable to other similarly titled captions of other companies due to potential inconsistencies in the methods of calculation.

(5)

The (gain) loss related to derivative instruments is the consequence of interest rate swaps which do not qualify for hedge accounting treatment. For interest rate swaps that do qualify as hedged instruments, changes in fair value are recorded in Other Comprehensive Income and not in the income statement. Including the fluctuation in the fair value of the derivative instruments in the reconciliation of net income as reported to net income as adjusted allows for a more consistent comparison of the operating results of the Company. The fair value of the derivatives is ultimately zero at the time of settlement provided that the Company holds the contract through the date of maturity. Thus, over the life of the derivative instruments the net impact of the unrealized gain or loss to the Company's operating results will ultimately be zero as any income or loss recorded in prior periods will be offset in subsequent periods if the contract is held to its maturity date. However the Company will be impacted by the realized settlements of the derivative instruments on a quarterly basis.

(6)

Represents the un-realized loss on change in fair value of fuel commodity derivatives which do not qualify for hedge accounting treatment

(7)

The losses on early extinguishment of debt in 2008 resulted from a refinancing of our senior credit facility in 2008 and the loss on early extinguishment of debt in 2011 resulted from a partial early redemption of our senior notes and is not related to the performance of the Company's business. Each of the losses reflects only the unamortized cost of the prior bank financing which had been allocated to banks which did not participate in the replacement financing agreement as well as the premium paid to redeem a portion of our senior notes and a portion of the unamortized costs associated with entering into the senior notes in 2005.

(8)

Represents additional costs incurred for legal advice and proxy solicitation in response to proxy contests relating to the Company's 2009, 2010, and 2011 annual meetings.

(9)

Represents a pretax gain recognized in connection with the sale of a facility in Tampa, Florida on January 2, 2009.

(10)

Includes loss from disposal of discontinued operations of $294, net of tax.

(11)

Certain prior period amounts in these line items have been reclassified to conform to current year presentation. Refer to Note 3, "Revision to Income Statement Presentation," in the Notes to the Consolidated Financial Statements for further information.

17

Item 7.    Management's Discussion and Analysis of Financial Condition and Results of Continuing Operations. (Dollars in thousands)

        The following discussion and analysis should be read in conjunction with the consolidated financial statements and related notes thereto presented elsewhere in this report.

        This report contains, in addition to historical information, forward-looking statements that involve risks and uncertainties. These forward-looking statements reflect our current views about future events and financial performance. Investors should not rely on forward-looking statements because they are subject to a variety of factors that could cause actual results to differ materially from our expectations. Factors that could cause, or contribute to such differences include, without limitation, the factors described under Item 1A "Risk Factors."

        Our actual results, performance or achievement could differ materially from those expressed in, or implied by, these forward-looking statements, and accordingly, we can give no assurances that any of the events anticipated by the forward-looking statements will occur or, if any of them do, what impact they will have on our results of operations or financial condition. In view of these uncertainties, investors are cautioned not to place undue reliance on these forward-looking statements. We assume no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise.

Overview

        Mac-Gray was founded in 1927 and re-incorporated in Delaware in 1997. We derive our revenue principally as a laundry facilities management contractor for the multi-unit housing industry. We also derive revenue through the sales of commercial laundry equipment primarily to public retail laundromats, as well as to the multi-unit housing industry. In addition, we sell commercial laundry equipment directly to institutional purchasers such as hotels, for use in their own on-premise laundry facilities. Our core business model is built on a stable demand for laundry services, combined with long-term leases, strong customer relationships, a broad customer base and predictable capital needs. For the years ended December 31, 2010 and 2011, our total revenue was $320,011 and $322,028, respectively. Approximately 95% of our total revenue for these periods was generated by our laundry facilities management business. We generate laundry facilities management revenue primarily through long-term leases with property owners or property management companies granting us the exclusive right to install and maintain laundry equipment in common area laundry rooms within their properties, in exchange for a negotiated portion of the revenue we collect. As of December 31, 2011, approximately 84% of our installed equipment base was located in laundry facilities subject to long-term leases, with a weighted average remaining term of approximately four years. Our capital costs are typically incurred in connection with new or renewed leases, and include investments in laundry equipment and card- and coin-operated systems, incentive payments to property owners or property management companies and/or expenses to refurbish laundry facilities. Our capital expenditures consist of a large number of relatively small amounts associated with our entry into or renewal of leases. Accordingly, our capital needs are predictable and largely within our control. For the years ended December 31, 2010 and 2011, we incurred $26,580 and $27,523 of capital expenditures, respectively. In addition, we make incentive payments to property owners and property management companies to secure our lease arrangements. We paid $3,045 and $3,607 in incentive payments in the years ended December 31, 2010 and 2011, respectively.

        In addition, through our commercial laundry equipment sales business, we generate revenue by selling commercial laundry equipment. For the years ended December 31, 2010 and 2011, our commercial laundry equipment sales business accounted for approximately 5% of our total revenue and 5% of our gross margin for the years ended December 31, 2010 and 2011. We anticipate that tight credit markets for our customers will continue to challenge our ability to maintain or grow our revenue from laundry equipment sales.

18

        Our financial objective is to maintain and enhance profitability by retaining existing customers, adding customers in areas in which we currently operate, selectively expanding our geographic footprint and density through acquisitions, and controlling costs. One of the key challenges we face is maintaining and expanding our customer base in a competitive industry. We experience competition from other industry participants, including national, regional and local laundry facilities management operators and from property owners and property management companies who self-operate their laundry facilities. We devote substantial resources to our marketing and sales efforts and we focus on continued innovation in order to distinguish us from competitors. Apartment vacancy rates pose an additional challenge. We have begun to see some improvement in vacancy rates; however we expect vacancy rates above the historical norm to continue to have a negative impact, but to a lesser extent than in prior years, on our laundry facilities management business in 2012. Approximately 8% to 10% of our laundry room leases are up for renewal each year. Over the past five calendar years, we have been able to retain, on average, approximately 96% of our total installed equipment base each year. Gross additions to our equipment base for each of the years ended December 31, 2010 and 2011 through internally generated growth equaled 2% and 3%, respectively. Our additions, net of lost business, were -2% for the year ended December 31, 2010 and -1% for the year ended December 31, 2011. The equipment base not retained is primarily attributable to contracts we have chosen not to renew due to unacceptable profit margins, (including some acquired contracts that did not meet our performance criteria,) and to a lesser degree, to property owners who chose to self-operate.

        In 2010, we entered into an interest rate swap agreement to manage the interest rate risk associated with our debt. This swap agreement included an associated call feature that allows the counterparty to terminate this agreement at their option. On July 22, 2011 the counterparty exercised their right to terminate this agreement effective August 21, 2011. The Company received proceeds from this termination in the amount of $2,542. This amount is reflected in the operating section of the Consolidated Statements of Cash Flows.

        On February 5, 2010, the Company sold its MicroFridge® (Intirion Corporation) business to Danby Products. The transaction was valued at approximately $11,500. Danby Products paid $8,500 in cash, and assumed existing liabilities and financial obligations of MicroFridge totaling approximately $3,000. Our discontinued operations are related solely to the sale of MicroFridge® (Intirion Corporation). Concurrent with this transaction, we paid $8,000 on our Secured Term Loan.

        On October 21, 2011, the Company redeemed $50,000 of its senior notes by utilizing $51,271 of availability under its revolving credit facility.

        On December 21, 2011, the Company's Board of Directors authorized a share repurchase program under which the Company is authorized to purchase up to an aggregate of $2,000 of its common stock.

        On January 17, 2012, the Company's Board of Directors approved a 10% increase to the quarterly dividend policy to $0.0605 per share ($0.242 per share on an annualized basis).

        On February 29, 2012, the Company entered into an Amended and Restated Senior Secured Credit Agreement ("2012 Credit Agreement") with a syndicate of financial institutions, as lenders, Bank of America, N.A., as Administrative Agent and Collateral Agent , Wells Fargo Bank, National Association, as Syndication Agent, and RBS Citizens, N.A. and TD Banknorth, NA, as Co-Documentation Agents. For further information regarding the 2012 Credit Agreement, see "Financing Activities" below.

        On February 29, 2012, the Company issued a notice to redeem $100,000 of its senior notes effective March 30, 2012. On the effective date, the Company will redeem $100,000 of its senior notes, which will constitute a full redemption of the notes, by utilizing $103,495 of availability under the 2012 Credit Agreement.

19

Results of Continuing Operations (Dollars in thousands, except per share data)

        On February 5, 2010, we sold our MicroFridge® (Intirion Corporation) business to Danby Products. The following discussion excludes the financial results from discontinued operations unless otherwise noted. The information presented below for the years ended December 31, 2010 and 2011 is derived from our consolidated financial statements and related notes included in this report.

Revenue from continuing operations

	2010		2011		Increase (Decrease)			% Change
Laundry facilities management revenue	$	304,040	$	306,919	$	2,879			1	%
Commercial laundry equipment sales		15,971		15,109		(862	)		-5	%
Total revenue from continuing operations	$	320,011	$	322,028	$	2,017			1	%

Fiscal year ended December 31, 2011 compared to fiscal year ended December 31, 2010

        Total revenue increased by $2,017 or 1%, to $322,028 for the year ended December 31, 2011 compared to $320,011 for the year ended December 31, 2010.

        Laundry facilities management revenue.    Laundry facilities management revenue increased by $2,879, or 1%, to $306,919 for the year ended December 31, 2011 compared to $304,040 for the year ended December 31, 2010. The increase in revenue is attributable to our vend increase program, our ability to add new contracts partially offsetting lost or non-renewed contracts and a decrease in vacancy rates in some markets. While we have begun to see some decrease in vacancy rates, we expect vacancy rates above the historical norm to continue to have a negative impact, but to a lesser extent than in prior years, on our laundry facilities management business in 2012. We track the change in revenue month-over-month and quarter-over-quarter in our markets to better understand the revenue trend for our multi-family housing customers. This analysis is used to enable us to respond to changing trends in different geographic markets and to enable us to better allocate capital spending.

        Commercial laundry equipment sales revenue.    Revenue in the commercial laundry equipment sales business decreased $862, or 5%, to $15,109 for the year ended December 31, 2011 compared to $15,971 for the year ended December 31, 2010. Sales in the commercial laundry equipment sales business are sensitive to the strength of the local economy, consumer confidence, local permitting, and the availability and cost of financing to small businesses, and therefore, tend to fluctuate from period to period. We anticipate that tight credit markets for our customers will continue to challenge our ability to maintain or grow our revenue from laundry equipment sales in 2012.

Cost of revenue

        Cost of laundry facilities management revenue.    Cost of laundry facilities management revenue includes rent paid to customers as well as costs associated with installing and servicing machines, costs of collecting, counting, and depositing facilities management revenue, and cost of delivering and servicing rented laundry facilities management equipment. Cost of laundry facilities management revenue increased $3,222, or 2%, to $211,363 for the year ended December 31, 2011, as compared to $208,141 for the year ended December 31, 2010. The increase is due primarily to increased rent paid to customers as a result of higher revenues as well as higher transportation costs and branch operating expenses. As a percentage of facilities management revenue, cost of facilities management revenue was 69% for the year ended December 31, 2011 as compared to 68% for the year ended December 31, 2010. Facilities management rent as a percentage of facilities management revenue was 49.7% and 49.5% for the years ended December 31, 2011 and 2010, respectively. Facilities management rent can be affected by new and renewed laundry leases, lease portfolios acquired and by other factors such as

20

the amount of incentive payments paid in connection with the lease agreements and laundry room betterments invested in new or renewed laundry leases. As we vary the amount invested in a facility, the facilities management rent as a function of facilities management revenue can vary. Incentive payments and laundry room betterments are amortized over the life of the related lease.

        Depreciation and amortization related to operations.    Depreciation and amortization related to operations decreased by $2,777, or 6%, to $43,236 for the year ended December 31, 2011 as compared to $46,013 for the year ended December 31, 2010. The decrease in depreciation and amortization for the year ended December 31, 2011 as compared to the same period in 2010 is primarily attributable to the fact that we limited our capital spending in the last two years. The recent economic environment has resulted in fewer opportunities to invest capital at acceptable rates of return. The rental market has begun to improve and we anticipate an increased level of capital expenditures in the future.

        Cost of commercial laundry equipment sales.    Cost of commercial laundry equipment sales consists primarily of the cost of laundry equipment and parts and supplies sold, as well as salaries, warehousing and distribution expenses. Cost of commercial laundry equipment sales decreased by $904, or 7%, to $12,201 for the year ended December 31, 2011 as compared to $13,105 for the year ended December 31, 2010. As a percentage of sales, cost of commercial laundry equipment sales was 81% for the year ended December 31, 2011 compared to 82% in 2010. The gross margin in the commercial laundry equipment sales business unit increased to 19% for the year ended December 31, 2011 as compared to 18% for the same period in 2010. The change in gross margin from period to period is primarily a function of the mix of products sold.

Operating expenses

        General and administration, sales and marketing, related depreciation and amortization, and incremental proxy costs.    General and administration, sales and marketing, related depreciation and amortization, and incremental proxy costs increased by $850, or 3%, to $34,555 for the year ended December 31, 2011 as compared to $33,705 for the year ended December 31, 2010. General and administration, and sales and marketing expenses include corporate personnel related expenses as well as corporate professional fees and liability insurance. As a percentage of total revenue, these expenses were 11% for the years ended December 31, 2011 and 2010. The increase in expenses for the year ended December 31, 2011 as compared to December 31, 2010 is primarily attributable to legal fees of approximately $1,700 related to a specific legal matter. We anticipate that during the first quarter of 2012 we will incur additional legal fees of approximately $2,000 related to this matter.

        Gain on sale of assets.    Gain on sale of assets includes the gain from the sale of vehicles and other non-inventory assets in the ordinary course of business.

Operating income from continuing operations

        Operating income from continuing operations increased by $1,564, or 8%, to $20,873 for the year ended December 31, 2011 as compared to $19,309 for the year ended December 31, 2010. This decrease is due primarily to the effects of the discussion above.

Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs

        Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs, decreased by $823, or 6%, to $13,481 for the year ended December 31, 2011 as compared to $14,304 for the year ended December 31, 2010. The decrease is due to lower outstanding debt balances attributable to operations generating free cash flow, and the redemption of $50,000 of our senior notes utilizing proceeds from our credit facility which has lower rates. This savings was partially offset by the termination of one of our interest rate derivative

21

instruments by the counter party which had been favorable as well as a smaller unrealized gain on interest rate protection contracts which do not qualify for hedge accounting. Interest expense, excluding change in fair value of non-hedged derivative instruments and amortization of deferred financing costs decreased by $1,573 to $13,309 for the year ended December 31, 2011 from $14,882 for the year ended December 31, 2010. Our average effective interest rates are not significantly affected by fluctuations in the market as a significant amount of our debt have fixed rates through our derivative instruments. Further, our senior notes have a fixed rate of 7.625%. Our average effective borrowing rate was 6.1% for the years ended December 31, 2011 and 2010.

        Interest expense associated with our long term debt is comprised of the following:

	2010			2011
Interest expense	$	14,882		$	13,309
Change in the fair value of non-hedged derivative instruments		(1,454	)		(664	)
Amortization of deferred financing costs		876			836
Interest expense, including the change in the fair value of non-hedged derivative instruments and amortization of deferred financing costs	$	14,304		$	13,481

        One of our interest rate Swap Agreements qualifies as a cash flow hedge while the others do not. The changes in the fair value of the interest rate Swap Agreements that do not qualify for hedge accounting treatment are recognized in the income statement in the period in which the changes occur. The effective portion of the interest rate Swap Agreement that qualifies for hedge accounting is included in Other Comprehensive Loss in the period in which change occurs, while the ineffective portion, if any, is recognized in income in the period in which the change occurs.

        During the first quarter of 2010 the Company no longer qualified for hedge accounting treatment for one of its interest rate swap agreements. Accordingly, the amount included in Accumulated Other Comprehensive Loss at the time hedge accounting no longer qualified, will be reclassified as a charge against earnings through the maturity date of the derivative. This charge amounted to $448 and $1,261 for the years ended December 31, 2011 and 2010, respectively. The remaining balance of $152 associated with this interest rate swap, and included in Accumulated Other Comprehensive Loss, will be charged against income through the maturity date of the interest rate swap agreement on April 1, 2013.

Loss on early extinguishment of debt

        Loss on early extinguishment of debt amounted to $1,894 for the year ended December 31, 2011 and includes the premium of $1,271 we incurred for the early redemption of $50,000 of our senior unsecured notes and $623 of unamortized deferred financing costs associated with the portion of our senior notes that were redeemed.

Income tax expense

        Income tax expense increased by $46, or 2%, to $2,222 for the year ended December 31, 2011 compared to an expense of $2,176 for the year ended December 31, 2010. The increase is primarily the result of increased income before income tax expense in 2011 compared to 2010 as well as a decrease in the effective tax rate. The effective tax rate for 2011 is 40.4% as compared to 43.4% for 2010. The reduction of the effective tax rate in 2011 compared to 2010 is primarily the result of a change in the deferred state tax rate.

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Income from continuing operations, net

        As a result of the foregoing, income from continuing operations, net, increased by $447 to $3,276 for the year ended December 31, 2011 as compared to $2,829 for the year ended December 31, 2010. Income from continuing operations, net, as adjusted for the items in the table below, increased by $2,050 to $4,190 for the year ended December 31, 2011 as compared to $2,140 for the year ended December 31, 2010.

        A reconciliation of income from continuing operations, net, as reported to income from continuing operations, net, as adjusted is provided below:

	Years Ended December 31,
	2010						2011
				Diluted EPS						Diluted EPS
Income from continuing operations, net, as reported	$	2,829		$	0.20		$	3,276		$	0.22
Income (loss) from discontinued operations, net, as reported		(250	)		(0.02	)		—			—
Net income, as reported	$	2,579		$	0.18		$	3,276		$	0.22
Income from continuing operations before income tax expense, as reported	$	5,005		$	0.35		$	5,498		$	0.37
Unrealized gain related to change in fair value of non-hedged interest rate derivative instruments(1)		(1,454	)	$	(0.10	)		(664	)	$	(0.04	)
Loss related to change in fair value of fuel commodity derivative(2)		—		$	—			34		$	0.00
Loss on early extinguishment of debt		—		$	—			1,894		$	0.13
Incremental costs of proxy contests(3)		235		$	0.02			269		$	0.02
Income from continuing operations before income tax expense, as adjusted		3,786		$	0.26			7,031		$	0.47
Income tax expense, as adjusted		1,646		$	0.11			2,841		$	0.19
Income from continuing operations, net, as adjusted	$	2,140		$	0.15		$	4,190		$	0.28

(1)

Represents the unrealized gain on change in fair value of interest rate protection contracts, which do not qualify for hedge accounting treatment. For interest rate swaps that do qualify as hedged instruments, changes in mark to market are recorded in Other Comprehensive Income and not in the income statement. Including the fluctuation in the fair value of the derivative instruments in the reconciliation of net income as reported to net income as adjusted allows for a more consistent comparison of the operating results of the Company.

(2)

Represents the un-realized loss on change in fair value of fuel commodity derivatives which do not qualify for hedge accounting treatment

(3)

Represents additional costs incurred for legal advice and proxy solicitation relating to proxy contests in connection with our 2010 and 2011 annual meetings.

        To supplement the Company's consolidated financial statements presented on a generally accepted accounting principles (GAAP) basis, management has used a non-GAAP measure of net income. Management believes presentation of this measure is appropriate to enhance an overall understanding of our historical financial performance and future prospects. Adjusted income from continuing operations, net, which is adjusted to exclude certain gains and losses from the comparable GAAP income from continuing operations, net is an indication of our baseline performance before gains, losses or other charges that are considered by management to be outside of our core operating results.

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These non-GAAP results are among the primary indicators management uses as a basis for evaluating the Company's financial performance as well as for forecasting future periods. For these reasons, management believes these non-GAAP measures can be useful to investors, potential investors and others.

        Non-GAAP financial measures are not in accordance with, or an alternative for, generally accepted accounting principles in the United States. The Company's non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP financial measures, and should be read only in conjunction with the Company's consolidated financial statements prepared in accordance with GAAP.

Income from Discontinued Operations, net

        Income from discontinued operations, net, excluding the loss on disposal of $294, was $44 for the year ended December 31, 2010. Revenue from the discontinued operation was $2,200 for the year ended December 31, 2010.

Fiscal year ended December 31, 2010 compared to fiscal year ended December 31, 2009

        The information presented below for the years ended December 31, 2009 and 2010 is derived from Mac-Gray's consolidated financial statements and related notes included in this report.

        On February 5, 2010, we sold our MicroFridge ® (Intirion Corporation) business to Danby Products. The following discussion excludes the financial results from our discontinued operations unless otherwise noted. The information presented below for the years ended December 31, 2009 and 2010 is derived from our consolidated financial statements and related notes included in this report.

Revenue from continuing operations

	2009		2010		Increase (Decrease)			% Change
Laundry facilities management revenue	$	309,028	$	304,040	$	(4,988	)		-2	%
Commercial laundry equipment sales revenue		16,896		15,971		(925	)		-5	%
Total revenue from continuing operations	$	325,924	$	320,011	$	(5,913	)		-2	%

        Total revenue decreased by $5,913 or 2%, to $320,011 for the year ended December 31, 2010 compared to $325,924 for the year ended December 31, 2009.

        Laundry facilities management revenue.    Laundry facilities management revenue decreased by $4,988, or 2%, to $304,040 for the year ended December 31, 2010 compared to $309,028 for the year ended December 31, 2009. The decrease in revenue is attributable to the termination of contracts we have chosen not to renew, the decision of some customers to operate their own laundry rooms and reduced usage of our equipment in apartment building laundry rooms as a result of the continued level of higher apartment vacancy rates in some markets. These decreases are partially offset by our ability to add new contracts and our vend increase program. We have begun to see some decrease in vacancy rates; however we expect vacancy rates above the historical norm to continue to have a negative impact, but to a lesser extent than in prior years, on our laundry facilities management business in 2011. We track the change in revenue month over month and quarter over quarter in our markets to better understand the revenue trend for our multi-family housing customers. This analysis is used to enable us to respond to changing trends in different geographic markets and to enable us to better allocate capital spending.

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        Commercial laundry equipment sales revenue.    Revenue in the commercial laundry equipment sales business decreased $925, or 5%, to $15,971 for the year ended December 31, 2010 compared to $16,896 for the year ended December 31, 2009. Sales in the commercial laundry equipment sales business are sensitive to the strength of the local economy, consumer confidence, local permitting, and the availability and cost of financing to small businesses, and therefore, tend to fluctuate from period to period. We anticipate that tight credit markets for our customers will continue to challenge our ability to maintain or grow our revenue from laundry equipment sales in 2011.

Cost of revenue

        Cost of laundry facilities management revenue.    Cost of laundry facilities management revenue includes rent paid to customers as well as costs associated with installing and servicing machines, costs of collecting, counting, and depositing facilities management revenue and the costs of delivering and servicing rented facilities management equipment. Cost of laundry facilities management revenue decreased $773, or less than 1%, to $208,141 for the year ended December 31, 2010, as compared to $208,914 for the year ended December 31, 2009. The decrease is due primarily to decreased rent paid to customers as a result of lower revenues. These decreases were offset by higher transportation costs and branch operating expenses. As a percentage of facilities management revenue, cost of facilities management revenue was 68% for each of the years ended December 31, 2010 and 2009. Facilities management rent as a percentage of facilities management revenue was 49% and 48% for the years ended December 31, 2010 and 2009, respectively. Facilities management rent can be affected by new and renewed laundry leases, lease portfolios acquired and by other factors such as the amount of incentive payments and laundry room betterments invested in new or renewed laundry leases. As we vary the amount invested in a facility, the facilities management rent as a function of facilities management revenue can vary. Incentive payments and laundry room betterments are amortized over the life of the related lease.

        Depreciation and amortization related to operations.    Depreciation and amortization related to operations decreased by $2,253, or 5%, to $46,013 for the year ended December 31, 2010 as compared to $48,266 for the year ended December 31, 2009. The decrease in depreciation and amortization for the year ended December 31, 2010 as compared to the same period in 2009 is primarily attributable to the fact that most of the equipment we acquired as part of the acquisitions we made in 2004 and 2005 was fully depreciated in 2009. The pool of equipment we acquired was assigned an average life of 5 years.

        Cost of commercial laundry equipment sales.    Cost of commercial laundry equipment sales consists primarily of the cost of laundry equipment and parts and supplies sold, as well as salaries, warehousing and distribution expenses. Cost of commercial laundry equipment sales decreased by $547, or 4%, to $13,105 for the year ended December 31, 2010 as compared to $13,652 for the year ended December 31, 2009. As a percentage of sales, cost of commercial laundry equipment sales was 82% for the year ended December 31, 2010 compared to 81% in 2009. The gross margin in the commercial laundry equipment sales business unit decreased to 18% for the year ended December 31, 2010 as compared to 19% for the same period in 2009. The change in gross margin from period to period is primarily a function of the mix of products sold.

Operating expenses

        General and administration, sales and marketing, related depreciation and amortization, and incremental proxy costs.    General and administration, sales and marketing, related depreciation and amortization, and incremental proxy costs decreased by $58, or less than 1%, to $33,705 for the year ended December 31, 2010 as compared to $33,763 for the year ended December 31, 2009. General and administration, and sales and marketing expenses include corporate personnel related expenses as well as corporate professional fees and liability insurance. As a percentage of total revenue, these expenses

25

were 11% and 10% for the years ended December 31, 2010 and 2009, respectively. The decrease in expenses for the year ended December 31, 2010 as compared to December 31, 2009 is primarily attributable to a reduction in professional fees.

        Gain on sale of assets.    The gain on sale of assets is primarily attributable to the gain on the sale of our facility in Tampa, Florida in 2009. It had been our objective to sell all operating facilities and property, thus increasing our flexibility relating to facility costs and locations. The sale of the Tampa facility completed the disposal of Company owned properties. Gain on sale of assets also includes the gain from the sale of vehicles and other non-inventory assets in the ordinary course of business.

Operating income from continuing operations

        Operating income from continuing operations decreased by $2,668, or 12%, to $19,309 for the year ended December 31, 2010 as compared to $21,977 for the year ended December 31, 2009. Excluding the gain on sale of real estate in 2009, income from continuing operations, as adjusted, decreased by $2,265 or 10% from $21,574 for the year ended December 31, 2009, to $19,309 for the year ended 2010. We have supplemented the consolidated financial statements presented according to generally accepted accounting principles (GAAP), using a non-GAAP financial measure of adjusted income from continuing operations. Non-GAAP financial measures are not in accordance with, or an alternative for, generally accepted accounting principles in the United States. Our non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP financial measures, and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. Management believes presentation of this measure is useful to investors to enhance an overall understanding of our historical financial performance and future prospects. Adjusted income from continuing operations, which is adjusted to exclude certain gains and losses from the comparable GAAP income from operations, is an indication of our baseline performance before gains, losses or other charges that are considered by management to be outside of our core operating results. The presentation of this additional information is not meant to be considered in isolation or as a substitute for income from operations or other measures prepared in accordance with GAAP.

        A reconciliation of Operating income from continuing operations in accordance with GAAP to operating income from operations, as adjusted, is provided below:

	Years Ended December 31,
	2009			2010
Operating income from continuing operations	$	21,977		$	19,309
Gain on sale of real estate(1)		(403	)		—
Operating income from continuing operations, as adjusted	$	21,574		$	19,309

(1)

Represents a pretax gain recognized in connection with the sale of a facility in Tampa, Florida on January 2, 2009.

Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs

        Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs, decreased by $5,354, or 27%, to $14,304 for the year ended December 31, 2010 as compared to $19,658 for the year ended December 31, 2009. The decrease is due to lower outstanding debt balances attributable to operations generating free cash flow, the $8,000 reduction in debt from the proceeds of the February 5, 2010 sale of Intirion Corporation, the interest rate savings achieved from the fixed to floating interest rate swap agreement we entered into during the first quarter of 2010, and the increase in the unrealized gain on interest rate protection contracts which

26

do not qualify for hedge accounting. Interest expense, excluding the change in fair value of non-hedged derivative instruments and amortization of deferred financing costs was $14,882 and $19,675 for the years ended December 31, 2010 and 2009, respectively. Our average effective interest rates are not significantly affected by fluctuations in the market as a significant amount of our debt have fixed rates through our derivative instruments. Our average effective borrowing rate was 6.1% for the year ended December 31, 2010 as compared to 7.1% for the year ended December 31, 2009.

        Interest expense associated with our long term debt is comprised of the following:

	2009			2010
Interest expense	$	19,675		$	14,882
Change in the fair value of non-hedged derivative instruments		(893	)		(1,454	)
Amortization of deferred financing costs		876			876
Interest expense, including the change in the fair value of non-hedged derivative instruments and amortization of deferred financing costs	$	19,658		$	14,304

        We are party to interest rate swap agreements which we entered into to hedge the interest rates on our debt. Certain of these swap agreements do not qualify as cash flow hedges. In accordance with the guidelines for accounting for derivatives, non-cash gains of $1,454 and $893 have been recorded in the income statement for the years ended December 31, 2010 and 2009, respectively.

Income tax expense

        Income tax expense increased by $898, or 70%, to $2,176 for the year ended December 31, 2010 compared to an expense of $1,278 for the year ended December 31, 2009. The increase is primarily the result of increased income before income tax expense in 2010 compared to the income before income tax expense in 2009. The effective tax rate for 2010 is 43.4% as compared to 55.1%for 2009. The reduction of the effective tax rate in 2010 compared to 2009 is primarily the result of lower state income taxes as a percentage of pretax income and a smaller change to the valuation allowance.

Income from continuing operations, net

        As a result of the foregoing, income from continuing operations, net, increased by $1,788 to $2,829 for the year ended December 31, 2010 as compared to $1,041 for the year ended December 31, 2009. Income from continuing operations, net, as adjusted for the items in the table below, increased by $1,245 to $2,140 for the year ended December 31, 2010 as compared to $895 for the year ended December 31, 2009.

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        A reconciliation of income from continuing operations, net, as reported to income from continuing operations, net, as adjusted is provided below:

	Years Ended December 31,
	2009						2010
				Diluted EPS						Diluted EPS
Income from continuing operations, net, as reported	$	1,041		$	0.07		$	2,829		$	0.20
Income (loss) from discontinued operations, net		1,074			0.08			(250	)		(0.02	)
Net income, as reported	$	2,115		$	0.15		$	2,579		$	0.18
Income from continuing operations before income tax expense, as reported	$	2,319		$	0.17		$	5,005		$	0.35
Unrealized gain related to change in fair value of non-hedged interest rate derivative instruments(1)		(893	)	$	(0.06	)		(1,454	)	$	(0.10	)
Gain on sale of real estate(2)		(403	)	$	(0.03	)		—		$	—
Incremental costs of proxy contests(3)		971		$	0.07			235		$	0.02
Income from continuing operations before income tax expense, as adjusted		1,994		$	0.14			3,786		$	0.26
Income tax expense, as adjusted		1,099		$	0.08			1,646		$	0.11
Income from continuing operations, net, as adjusted	$	895		$	0.06		$	2,140		$	0.15

(1)

Represents the unrealized gain on change in fair value interest rate protection contracts, which do not qualify for hedge accounting treatment. For interest rate swaps that do qualify as hedged instruments, changes in mark to market are recorded in Other Comprehensive Income and not in the income statement. Including the fluctuation in the fair value of the derivative instruments in the reconciliation of net income as reported to net income as adjusted allows for a more consistent comparison of the operating results of the Company.

(2)

Represents the sale of a facility in Tampa, Florida on January 2, 2009.

(3)

Represents additional costs incurred for legal advice and proxy solicitation relating to proxy contests in connection with our 2009 and 2010 annual meetings.

        To supplement the Company's consolidated financial statements presented on a generally accepted accounting principles (GAAP) basis, management has used a non-GAAP measure of net income. Management believes presentation of this measure is appropriate to enhance an overall understanding of our historical financial performance and future prospects. Adjusted income from continuing operations, net, which is adjusted to exclude certain gains and losses from the comparable GAAP income from continuing operations, net is an indication of our baseline performance before gains, losses or other charges that are considered by management to be outside of our core operating results. These non-GAAP results are among the primary indicators management uses as a basis for evaluating the Company's financial performance as well as for forecasting future periods. For these reasons, management believes these non-GAAP measures can be useful to investors, potential investors and others.

        Non-GAAP financial measures are not in accordance with, or an alternative for, generally accepted accounting principles in the United States. The Company's non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP financial measures, and should be read only in conjunction with the Company's consolidated financial statements prepared in accordance with GAAP.

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Income from Discontinued Operations, net

        Income from discontinued operations, net, excluding the loss on disposal of $294, decreased to $44 for the year ended December 31, 2010 as compared to $1,074 for the year ended December 31, 2009. Revenue from the discontinued operation decreased to $2,200 for the year ended December 31, 2010 as compared to $30,298 for the year ended December 31, 2009.

Liquidity and Capital Resources (Dollars in thousands)

        We believe that we can satisfy our working capital requirements and funding of capital needs with internally generated cash flow and, as necessary, borrowings under our revolving loan facility described below. Capital requirements and contract incentive payments for the year ending December 31, 2012, are currently expected to be between $35,000 and $38,000. Included in the capital requirements that we expect to be able to fund during 2012 are purchases of new laundry equipment, laundry room betterments, and contract incentives incurred in connection with new customer leases and the renewal of existing leases.

        We historically have not needed sources of financing other than our internally generated cash flow and our revolving credit facilities to fund our working capital, capital expenditures and smaller acquisitions. As a result, we anticipate that our cash flow from operations and revolving credit facilities will be sufficient to meet our anticipated cash requirements for at least the next twelve months. On February 29, 2012, we refinanced our revolving credit facility. See Note 20, "Subsequent Events," in the Notes to the Consolidated Financial Statements for further information.

        From time to time, we consider potential acquisitions. We believe that any future acquisitions of significant size would likely require us to obtain additional debt or equity financing. In the past, we have been able to obtain such financing for other material transactions on terms that we believed to be reasonable. However, the availability of such funds depends in large measure on credit and capital markets and other factors outside our control. It is possible that we may not be able to obtain acquisition financing on reasonable terms, or at all, in the future.

        Our current long-term liquidity needs are principally the repayment of the outstanding principal amounts of our long-term indebtedness, including borrowings under our senior credit facility. We are unable to project with certainty whether our long-term cash flow from operations will be sufficient to repay our long-term debt when it comes due. We anticipate that we will need to refinance some portion of our indebtedness or otherwise amend its terms when it reaches maturity. We cannot make any assurances that such financing would be available on reasonable terms, if at all.

Operating Activities

        For the years ended December 31, 2009, 2010 and 2011, cash flows provided by operating activities from continuing operations were $60,720, $54,080, and $53,519 respectively. Cash flows from operations consist primarily of facilities management revenue and equipment sales, offset by the cost of facilities management revenues, cost of product sold, and selling, general and administration expenses. The most significant changes to cash flows in 2011 compared to 2010 were decreases in depreciation and amortization expense, a loss on early extinguishment of debt, the proceeds received from the termination of a derivative instrument, and an increase in prepaid facilities management rent and other assets. The decrease in depreciation and amortization expense is primarily attributable to the fact that we have reduced our level of capital spending in the last two years in response to unfavorable market conditions. The increase in prepaid facilities management rent and other assets is primarily attributable to an increase in incentive payments to customers.

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Investing Activities

        For the years ended December 31, 2009, 2010 and 2011, cash flows used in investing activities from continuing operations were $20,074, $25,973, and $27,240, respectively. Included in the cash flows used in investing activities are the proceeds from the sale of Intirion Corporation of $8,274 in 2010. Other capital expenditures for the years ended December 31, 2009, 2010, and 2011 totaled $21,341, $26,580, and $27,523, respectively.

Financing Activities

        For the years ended December 31, 2009, 2010 and 2011, cash flows used in financing activities from continuing operations were ($37,883), ($36,673), and ($25,411), respectively. Cash flows used in financing activities consist primarily of the partial redemption of our senior notes, repayments of bank borrowings and acquisition notes as well as the payment of cash dividends.

        As of December 31, 2011 the Company was party to a senior secured credit agreement (the "2008 Credit Agreement") pursuant to which the Company could borrow up to $148,750 in the aggregate, including $18,750 pursuant to a term loan (the ("2008 Term Loan") and up to $130,000 pursuant to a revolving credit facility (the "2008 Revolver"). As of December 31, 2011, there was $81,419 outstanding under the revolving credit facility, $18,750 outstanding under the term loan and $1,380 in outstanding letters of credit. The available balance under the revolving credit facility was $47,201 at December 31, 2011. The average interest rates on the borrowings outstanding under the 2008 Credit Agreement at December 31, 2010 and 2011 were 5.56% and 4.31%, respectively, including the applicable spread paid to the banks and the effect of the interest rate swap agreements tied to the debt.

        On February 29, 2012, the Company entered into an Amended and Restated Senior Secured Credit Agreement. The 2012 Credit Agreement provides for borrowings up to $250,000 under a revolving credit facility (the "Revolver"). The 2012 Credit Agreement matures on February 28, 2017. The 2012 Credit Agreement is collateralized by a blanket lien on the assets of the Company and each of its subsidiaries as well as a pledge by the Company of all the capital stock of its subsidiaries. Outstanding indebtedness under the 2012 Credit Agreement bears interest at a fluctuating rate equal to (i) in the case of Eurodollar rate loans, the LIBOR rate plus an applicable percentage, ranging from 1.75% to 2.75% per annum, determined by reference to our consolidated total leverage ratio, and (ii) in the case of base rate loans and swingline loans, the higher of (a) the federal funds rate plus 0.50%, (b) the annual rate of interest announced by Bank of America, N.A. as its "prime rate," or (c) for each day, the floating rate of interest equal to LIBOR for a one month term quoted for such date (the highest of which is defined as the "Base Rate"), plus, in each case, an applicable percentage, ranging from 0.75% to 1.75% per annum, determined by reference to our consolidated total leverage ratio.

        The Company will pay a commitment fee equal to a percentage of the actual daily-unused portion of the Revolver under the 2012 Credit Agreement. This percentage will be determined quarterly by reference to the Company's consolidated total leverage ratio and will range between 0.250% per annum and 0.500% per annum. For purposes of the calculation of the commitment fee, letters of credit will be considered usage under the Revolver, but swingline loans will not be considered usage under the Revolver.

        The 2012 Credit Agreement includes certain financial and operational covenants, including restrictions on paying dividends and other distributions, making certain acquisitions and incurring indebtedness, and requires that the Company maintain certain financial ratios. The most significant financial ratios that the Company is required to maintain include a consolidated total leverage ratio of not greater than 3.75 to 1.00 (3.50 to 1.00 as of December 31, 2013 and thereafter) and a consolidated cash flow coverage ratio of not less than 1.20 to 1.00.

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        On August 16, 2005, the Company issued senior unsecured notes in the amount of $150,000. These notes bear interest at 7.625% payable semi-annually each February and August. A portion of the senior notes was tied to an interest rate swap agreement until August 21, 2011 (see Note 5 for discussion on Fair Value Measurements). After taking the swap agreement into effect, the average interest rates on the senior notes at December 31, 2010 and 2011 were 5.80% and 7.63%, respectively. The maturity date of the notes is August 15, 2015. The proceeds from the senior notes, less financing costs, were used to pay down senior bank debt. The market value of these notes approximates book value at December 31, 2011.

        The Company has the option to redeem all or a portion of the senior notes at the redemption prices (expressed in percentages of principal amount on the redemption date), plus accrued interest to the redemption date, if redeemed, during the 12-month period commencing on August 15 of the years set forth below:

Period	Redemption Price
2011		102.542	%
2012		101.271	%
2013 and thereafter		100.000	%

        On October 21, 2011 the Company redeemed $50,000 of its senior unsecured notes by utilizing $51,271 of availability under its revolving credit facility.

        On February 29, 2012, the Company issued a notice to redeem $100,000 of its senior notes effective March 30, 2012. On the effective date, the Company will redeem $100,000 of its senior notes, which will constitute a full redemption of the notes, by utilizing $103,495 of availability under the 2012 Credit Agreement.

        The terms of the senior unsecured notes include customary covenants, including, but not limited to, restrictions pertaining to: (i) incurrence of additional indebtedness and issuance of preferred stock, (ii) payment of dividends on or making of distributions in respect of capital stock or making certain other restricted payments or investments, (iii) entering into agreements that restrict distributions from restricted subsidiaries, (iv) sale or other disposition of assets, including capital stock of restricted subsidiaries, (v) transactions with affiliates, (vi) incurrence of liens, (vii) sale/leaseback transactions, and (viii) merger, consolidation or sale of substantially all of our assets, in each case subject to numerous baskets, exceptions and thresholds. The Company was in compliance with these and all other financial covenants at December 31, 2011.

        The terms of the senior unsecured notes provide for customary events of default, including, but not limited to: (i) failure to pay any principal or interest when due, (ii) failure to comply with covenants and limitations, (iii) certain insolvency or receivership events affecting us or any of our subsidiaries, and (iv) unsatisfied material judgments, claims or liabilities against us. There were no events of default under the senior notes at December 31, 2011.

        Capital lease obligations on the Company's fleet of vehicles totaled $3,833 and $2,659 at December 31, 2010 and 2011, respectively.

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        Required payments under the Company's long-term debt and capital lease obligations are as follows:

	Amount
2012	$	4,190
2013		98,098
2014		503
2015		100,037
2016		—
Thereafter		—
	$	202,828

Contractual Obligations

        A summary of our contractual obligations and commitments related to our outstanding long-term debt and future minimum lease payments related to our vehicle fleet, corporate headquarters and warehouse rent and minimum facilities management rent as of December 31, 2011 is as follows:

Fiscal Year	Long-term debt		Interest on senior notes(1)		Interest on variable rate debt		Facilities rent commitments		Capital lease commitments		Operating lease commitments		Total
2012	$	3,000	$	7,625	$	4,317	$	17,030	$	1,190	$	3,473	$	36,635
2013		97,169		7,625		1,047		13,577		929		2,925	$	123,272
2014		—		7,625		—		10,616		503		2,581	$	21,325
2015		100,000		7,625		—		7,696		37		2,255	$	117,613
2016		—		—		—		6,086		—		607	$	6,693
Thereafter		—		—		—		13,330		—		494	$	13,824
Total	$	200,169	$	30,500	$	5,364	$	68,335	$	2,659	$	12,335	$	319,362

(1)

See Footnote 20, "Subsequent Events."

Off Balance Sheet Arrangements

        At the years ended December 31, 2009, 2010 and 2011, we had no relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or variable interest entities, which would have been established for the purpose of facilitating off balance sheet arrangements, or other contractually narrow or limited purposes.

Seasonality

        We experience moderate seasonality as a result of our operations in the college and university market. Revenues derived from the college and university market represented approximately 14% of our total laundry facilities management revenue in 2011. Academic facilities management and rental revenues are derived substantially during the school year in the first, second and fourth calendar quarters. Conversely, our operating and capital expenditures have historically been higher during the third calendar quarter when we install a large amount of equipment in the college market while colleges and universities are on summer break.

Inflation

        We do not believe that our financial performance has been materially affected by inflation.

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Critical Accounting Policies and Estimates

        The preparation of our consolidated financial statements in accordance with GAAP requires management to make judgments, assumptions and estimates that affect the amounts reported. A critical accounting estimate is an assumption about highly uncertain matters and could have a material effect on the consolidated financial statements if another, also reasonable, amount was used or a change in the estimate is reasonably likely from period to period. We base our assumptions on historical experience and on other estimates that we believe are reasonable under the circumstances. Actual results could differ significantly from these estimates.

        Our critical accounting policies, as described in Note 2 to the Mac-Gray consolidated financial statements included elsewhere in this report, "Significant Accounting Policies," state our policies as they relate to significant matters: cash and cash equivalents, revenue recognition, allowance for trade accounts receivable, inventories, goodwill and intangible assets, impairment of long-lived assets, financial instruments, fair value of financial instruments and uncertain tax positions.

        Cash and cash equivalents.    We consider all highly liquid investments with original maturities of three months or less to be cash equivalents. Included in cash and cash equivalents is an estimate of cash not yet collected at period-end that remains at laundry facilities management locations. At December 31, 2011 and 2010, this totaled $10,361 and $10,360, respectively. We record the estimated cash not yet collected as cash and cash equivalents and facilities management revenue. We also record the estimated related facilities management rent expense. We calculate the estimated cash not yet collected at the end of a period by first identifying only those accounts that have had activity in the last ninety days of the period, since each account is collected at least once every ninety days. We calculate the average collection per day by account for the corresponding period one year prior. The prior year per day collection amount is multiplied by the number of days between the account's most recent collection prior to the end of the current period and the end of the current period. The corresponding period one year prior is used to allow for any seasonality at each account. The average collection per day since inception of the account is used for accounts acquired subsequent to the corresponding period in the prior year.

        We have cash deposited with financial institutions in excess of the $250 insured limit of the Federal Deposit Insurance Corporation.

        Revenue recognition.    We recognize laundry facilities management revenue on the accrual basis. Rental revenue on commercial laundry equipment is recognized ratably over the related contractual period. We recognize revenue from commercial laundry equipment sales upon shipment of the products unless otherwise specified. Shipping and handling fees charged to customers are recognized upon shipment of the products and are included in revenue with related cost included in cost of sales.

        Allowance for trade accounts receivable.    On a regular basis, we review the adequacy of our allowance for trade accounts receivable based on historical collection results and current economic conditions, using factors based on the aging of our trade accounts receivable. In addition, we estimate specific additional allowances based on indications that a specific customer may be experiencing financial difficulties.

        Inventories.    Inventories are stated at the lower of cost (as determined using the average cost method) or market and primarily consist of finished goods. On a regular basis, we review the adequacy of our reserve based on historical experience, product knowledge and forecasted demand.

        Goodwill and intangible assets.    Intangible assets primarily consist of various non-compete agreements, goodwill and contract rights recorded in connection with acquisitions. The non-compete agreements are amortized using the straight-line method over the life of the agreements, which range from five to fifteen years. Contract rights are amortized using the straight-line method over fifteen or

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twenty years. The life assigned to acquired contracts is based on several factors, including: (i) the seller's renewal rate of the contract portfolio for the most recent years prior to the acquisition, (ii) the number of years the average contract has been in the seller's contract portfolio, (iii) the overall level of customer satisfaction within the contract portfolio, and (iv) our ability to maintain or exceed the level of customer satisfaction maintained by the seller prior to the acquisition by us. We are accounting for acquired contract rights on a pool-basis based on the fact that, in general, no single contract accounts for more than 2% of the revenue of any acquired portfolio and the fact that few of the contracts are predicted to be terminated, either prior to or at the end of the contract term. Based on our experience, we believe that these costs associated with various acquisitions are properly recognized and amortized over a reasonable length of time.

        We test goodwill annually and as needed for impairment by reporting unit. The goodwill impairment review consists of a two-step process of first assessing the fair value and comparing to the carrying value. If fair value exceeds carrying value, no further analysis or goodwill impairment charge is required. If fair value is below carrying value, we would proceed to the next step, which is to measure the amount of the impairment loss. The impairment loss is measured as the difference between the carrying value and implied fair value of goodwill. Any such impairment loss would be recognized in the Company's results of operations in the period the impairment loss arose.

        We also evaluate our trade names annually for impairment using the relief from royalty method. We estimate what it would cost to license the trade names based upon estimated future revenue, an estimated royalty rate, a capitalization rate and a discount rate which is subject to change from year to year. If the discounted present value of future tax effected royalty payments is less than the carrying value, the trade name would be written down to its implied fair value. Our evaluation in 2011 did not result in an impairment.

        Impairment of Long-Lived Assets.    We review long-lived assets, including fixed assets (primarily washing machines and dryers) and intangible assets with definite lives (primarily laundry facilities management contract rights ("contract rights")) for impairment whenever events or changes in business circumstances indicate that the carrying amount of the assets may not be fully recoverable or that the useful lives of these assets are no longer appropriate.

        Assets acquired in business combinations, which include contract rights, an amortizing intangible asset, and equipment are defined to be the asset group for which the portfolio of contracts was acquired. The contract rights were fair valued and recorded in purchase accounting on an aggregate basis for each market and are being amortized over 15 - 20 years. Triggering events that could indicate the carrying value of the contract rights intangible is not fully recoverable may include the loss of significant customers, adverse changes to volumes and/or profitability in specific markets and changes in the Company's business strategy that result in a significant reduction in cash flows generated in a specific market. Management also performs an annual assessment of the useful lives of the contract rights and accelerates amortization, if necessary. The results of this analysis may also indicate potential impairment triggering events. For contract rights the useful life assessment consists primarily of comparing the percent of revenue declines for acquired contracts in the market where the contract right was acquired to the percent of amortization recorded on the contract rights. A triggering event is deemed to have occurred if the revenues are declining at a rate in excess of the amortization rate. If a triggering event has occurred the recoverability of the carrying amount of the contract rights and fixed assets for that acquired asset group is calculated by comparing the carrying amount of the asset group to the projected future undiscounted cash flows from the operation and disposition of the assets, taking into consideration the remaining useful life of the assets, the length of the contract for that acquisition, as well as any expected renewals. If it is determined that the carrying value of the assets is not recoverable, the Company would write down the long-lived assets by the amount by which the carrying value exceeds fair value.

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        For the purposes of recognition and measurement of an impairment loss, a long-lived asset or assets shall be grouped with other assets and liabilities at the lowest level for which identifiable cash flows are largely independent of the cash flows of other assets and liabilities. For our long-lived assets acquired in business combinations, the Company has determined the lowest level for which identifiable cash flows are largely independent is at the market level consistent with the approach used in purchase accounting. In particular, the contract rights intangible assets, which comprise thousands of individual contracts, are valued and recorded on an aggregate market basis at the time of acquisition, depreciated in the aggregate, and the recovery of these intangible assets is achieved through the collective cash flows of the market. The Company believes this approach will ensure any significant impairment that occurs is recognized in the appropriate period and that it is not practical to allocate individual contract intangible assets to each of the thousands of locations.

        For assets associated with organic contracts, the Company performs its impairment assessment of the long-lived assets (principally laundry equipment) at the individual location level. An impairment test is performed when a triggering event has occurred with respect to individual locations. Triggering events are those events that could indicate the carrying value of the asset group is not fully recoverable and include changes in the current use of the equipment, environmental regulations and technological advancements. If a triggering event has occurred, the recoverability of the carrying amount of the fixed assets for that location is calculated by comparing to the projected future undiscounted cash flows of the assets, taking into consideration the remaining useful life of the assets, the length of the contract for that location, any expected renewals as well as giving consideration to whether or not those assets could be redeployed to another location. If it is determined that the carrying value of the assets is not recoverable, the Company would write down the assets by the amount by which the carrying value exceeds fair value.

        Financial instruments.    We account for derivative instruments on our balance sheet at fair value. Derivatives that are not hedges must be adjusted to fair value through earnings. If the derivative is a hedge, changes in the fair value of derivatives will either be offset against the change in fair value of the hedged assets, liabilities or firm commitments through earnings or recognized in other comprehensive income until the hedged item is recognized in earnings, depending on the intended use of the derivative. The ineffective portion of a derivative's change in fair value will be immediately recognized in earnings. We have designated one of our interest rate swap agreements as cash flow hedges. Accordingly, the change in fair value of the agreement is recognized in other comprehensive income and the ineffective portion of the change is recognized in earnings immediately.

        Fair value of financial instruments.    For purposes of financial reporting, all financial instruments required to be recorded at fair value have been recorded as such at December 31, 2011 and 2010, based upon terms currently available to us in financial markets. The fair value of the Company's interest rate and fuel commodity swaps is the estimated amount that the Company would receive or pay to terminate the agreement at the reporting date.

        Income Taxes.    We recognize deferred tax assets and liabilities for the expected future tax benefits or consequences of temporary differences between the financial statement carrying amounts of existing assets and liabilities, and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. Judgment is required in determining the provision for income tax expense and related accruals, deferred tax assets and liabilities. These include establishing a valuation allowance related to the ability to realize certain deferred tax assets. To the extent future taxable income against which these assets may be applied is not sufficient, some portion or all of our recorded deferred tax assets would not be realizable. Accounting for uncertain tax positions also requires significant judgments, including estimating the amount, timing and likelihood of ultimate settlement. Although we believe that our estimates are reasonable, actual results could differ from these estimates. We use a more-likely-than-not measurement attribute for all tax positions taken or expected to be taken on a tax return in order for those tax positions to be recognized in the financial statements.

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New Accounting Pronouncements

        In October 2009, the Financial Accounting Standards Board (FASB) issued amended guidance for identifying separate deliverables in a revenue-generating transaction where multiple deliverables exist, and provides guidance for allocating and recognizing revenues based on those separate deliverables. This update also requires additional disclosure related to the significant assumptions used to determine the revenue recognition of the separate deliverables. This guidance is required to be applied prospectively to new or significantly modified revenue arrangements. The Company adopted this guidance effective January 1, 2011. The adoption of this accounting standards update did not have an impact on the Company's consolidated income statement, balance sheet or cash flow statement.

        In December 2010, the Financial Accounting Standards Board issued an update to accounting guidance for business combinations related to the disclosure of supplementary pro forma information. Accounting guidance for business combinations requires a public entity to disclose pro forma revenue and earnings for the combined entity as though the combination occurred at the beginning of the reporting period. This update clarifies that if a public entity presents comparative financial statements, the pro forma information for all business combinations occurring during the current year should be reported as though the combination occurred at the beginning of the prior annual reporting period. This update also expands the disclosure requirement to include the nature and amount of pro forma adjustments made to arrive at the disclosed pro forma revenue and earnings. This update is effective for business combinations for which the acquisition date is on or after annual reporting periods beginning after December 15, 2010. The effect of adoption would depend on the Company's acquisitions, if any, occurring after such date.

        In January 2010, the FASB issued an accounting standards update modifying the disclosure requirements related to fair value measurements. Under these requirements, purchases and settlements for Level 3 fair value measurements are presented on a gross basis, rather than net. The Company adopted this guidance effective January 1, 2011.

        In May 2011, the FASB issued accounting guidance that provides common requirements for measuring fair value and disclosing information about fair value measurements in accordance with U.S. GAAP and International Financial Reporting Standards ("IFRS"). This guidance is effective for fiscal years beginning on or after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In June 2011, the FASB issued accounting guidance which improves the comparability, consistency and transparency of financial reporting and increases the prominence of items reported in other comprehensive income. This guidance is effective for fiscal years beginning on or after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In September 2011, the FASB issued updated guidance on the periodic testing of goodwill for impairment. This guidance allows companies to assess qualitative factors to determine if it is more-likely-than-not that goodwill might be impaired and whether it is necessary to perform the two-step goodwill impairment test required under current accounting standards. This guidance is applicable for fiscal years beginning after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In December 2011, the FASB issued updated guidance that provides amendments for disclosures about offsetting assets and liabilities. The amendments require an entity to disclose information about offsetting and related arrangements to enable users of its financial statements to understand the effect of those arrangements on its financial position. Entities are required to disclose both gross information and net information about both instruments and transactions eligible for offset in the statement of financial position and instruments and transactions subject to an agreement similar to a master netting

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arrangement. This scope would include derivatives, sale and repurchase agreements and reverse sale and repurchase agreements, and securities borrowing and securities lending arrangements. The amendments are effective for annual reporting periods beginning on or after January 1, 2013. Disclosures required by the amendments should be provided retrospectively for all comparative periods presented. The adoption of this guidance will not impact the Company's financial results.

        No other new accounting pronouncement issued or effective during the fiscal year has had or is expected to have a material impact on the Consolidated Financial Statements.

Item 7A.    Quantitative and Qualitative Disclosures About Market Risk

        We are exposed to a variety of risks, including changes in interest rates on borrowings. In the normal course of business, we manage our exposure to these risks as described below. We do not engage in trading market-risk sensitive instruments for speculative purposes.

Interest Rates—

        The table below provides information about our debt obligations that are sensitive to changes in interest rates. For debt obligations, the table presents principal cash flows and related weighted average interest rates by expected maturity dates. The fair market value of long-term variable rate debt approximates book value at December 31, 2011.

	December 31, 2011
	Expected Maturity Date (In Thousands)
	2012			2013			2014		2015		2016		Thereafter		Total
Long-Term Debt:
Variable rate ($US)	$	3,000		$	97,169		$	—	$	—	$	—	$	—	$	100,169
Average interest rate		4.31	%		4.31	%		—		—		—		—		4.31	%

        We have entered into standard International Swaps and Derivatives Association ("ISDA") interest rate swap agreements (the "Swap Agreements") to manage the interest rate risk associated with its debt. The Swap Agreements effectively convert a portion of the Company's variable rate debt to a long-term fixed rate. Under these agreements the Company receives a variable rate of LIBOR plus a markup and pays a fixed rate.

        We also entered into an interest rate swap agreement to manage the interest rate associated with its senior unsecured notes. This swap agreement effectively converted a portion ($100 million) of our fixed rate senior unsecured notes to a variable rate. Under this agreement the Company received the fixed rate of 7.625% and paid a variable rate of LIBOR plus the applicable margin charged by the banks. This interest rate swap agreement had an associated call feature that allowed the counterparty to terminate this agreement at their option. On July 22, 2011, the counterparty exercised their right to terminate this agreement effective August 21, 2011. The Company received proceeds from this termination in the amount of $2,542. This amount is reflected in the operating section of the Cash Flow Statement.

        In December 2010, we entered into a fuel commodity derivative to manage the fuel cost of its fleet of vehicles. The derivative was effective April 1, 2011 and expired December 31, 2011. The derivative had a monthly notional amount of 80 thousand gallons from April 1, 2011 through December 31, 2011 for a total notional amount of 720,000 gallons. The Company had a put price of $3.015 per gallon and a strike price of $3.50 per gallon. This contract resulting in $103 of net realized gains during 2011 was settled as of December 31, 2011. On September 23, 2011, the Company entered into an additional fuel commodity derivative. This derivative has a monthly notional amount of 85 thousand gallons and is effective from January 1, 2012 through December 31, 2012 for a total notional amount of 1.02 million gallons. The Company has a put price of $3.205 per gallon and a strike price of $3.70 per gallon. The

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Company recognized a non-cash unrealized loss of $34 for the year ended December 31, 2011 on these fuel commodity derivatives as a result of change in fair value.

        The fair value of these interest rate derivatives are based on quoted prices for similar instruments from a commercial bank and are considered to be Level 2 items. The fuel commodity derivative is based on market assumptions and a quoted price from the counter party and is considered a Level 3 item.

        One of the Company's interest rate Swap Agreements qualifies as a cash flow hedge while the other does not. Change in fair value of the interest rate Swap Agreement that does not qualify for hedge accounting treatment is recognized in the income statement in the period in which the change occurs. The effective portion of the interest rate Swap Agreement that qualifies for hedge accounting is included in Other Comprehensive Loss in the period in which the change occurs, while the ineffective portion, if any, is recognized in income in the period in which the change occurs.

        During the first quarter of 2010, the Company no longer qualified for hedge accounting treatment for one of its interest rate swap agreements. Accordingly, the amount included in Accumulated Other Comprehensive Loss at the time hedge accounting was lost must be reclassified as an earnings charge through the maturity date of the derivative. This charge amounted to $448 for the year ended December 31, 2011. The remaining balance of $152 associated with this swap and included in Accumulated Other Comprehensive Income will be charged against income through the maturity date of the swap agreement on April 1, 2013.

        The table below outlines the details of each remaining Swap Agreement:

Date of Origin	Original Notional Amount		Fixed/ Amortizing	Notional Amount December 31, 2011		Expiration Date		Fixed Rate
May 8, 2008	$	45,000	Amortizing	$	30,000		Apr 1, 2013		3.78	%
May 8, 2008	$	40,000	Amortizing	$	25,000		Apr 1, 2013		3.78	%

        In accordance with the interest rate Swap Agreements and on a quarterly basis, interest expense is calculated based on the floating 90-day LIBOR and the fixed rate. With regard to the Company's floating to fixed rate interest rate swap agreements, if interest expense, as calculated, is greater based on the 90-day LIBOR, the financial institution pays the difference to the Company. If interest expense, as calculated, is greater based on the fixed rate, the Company pays the difference to the financial institution. With regard to the Company's fixed to floating rate interest rate swap agreement, if interest expense, as calculated, is greater based on the 90-day LIBOR, the Company pays the difference to the financial institution. If interest expense, as calculated, is greater based on the fixed rate, the financial institution pays the difference to the Company.

        Depending on fluctuations in the LIBOR, the Company's interest rate exposure and its related impact on interest expense and net cash flow may increase or decrease. The counterparty to the interest rate Swap Agreements exposes the Company to credit loss in the event of non-performance; however, nonperformance is not anticipated.

        As of December 31, 2011, there was $81,419 outstanding under the 2008 Revolver, $18,750 outstanding under the 2008 Term Loan and $1,380 in outstanding letters of credit. The available balance under the 2008 Revolver was $47,201 at December 31, 2011. The average interest rate on the borrowings outstanding under the 2008 Credit Agreement at December 31, 2010 and December 31, 2011 were 5.56% and 4.31%, respectively, including the applicable spread paid to the banks.

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Item 8.    Financial Statements and Supplementary Data

        Financial statements and supplementary data are contained in pages F-1 through F-35 hereto.

Item 9.    Changes in and Disagreements With Accountants on Accounting and Financial Disclosure.

        None.

Item 9A.    Controls and Procedures

(a)   Disclosure Controls and Procedures

        As of the end of the period covered by this report, an evaluation was carried out by our management, with the participation of our chief executive officer and chief financial officer, of the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15(d)-15(e) under the Securities Exchange Act of 1934, as amended (the "Exchange Act")). Based upon that evaluation, our chief executive officer and chief financial officer concluded that these disclosure controls and procedures were effective as of December 31, 2011 in providing reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC's rules and forms. In designing and evaluating the disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurances of achieving the desired control objectives and management necessarily was required to apply its judgment in designing and evaluating the controls and procedures. On an on-going basis, we review and document our disclosure controls and procedures and our internal control over financial reporting and may from time to time make changes aimed at enhancing their effectiveness and to ensure that our systems evolve with our business. There were no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) or Rule 15(d) -15(f) under the Exchange Act) that occurred during the fourth quarter of our fiscal year ended December 31, 2011 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

(b)   Management's Annual Report on Internal Control over Financial Reporting

        The management of the Company is responsible for establishing and maintaining adequate internal control over financial reporting for the Company. The Company's internal control over financial reporting is a process designed under the supervision of the Company's principal executive and principal financial officers to provide reasonable assurance regarding the reliability of financial reporting and the preparation of the Company's financial statements for external reporting purposes in accordance with accounting principles generally accepted in the United States. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements and even when determined to be effective, can only provide reasonable assurance with respect to financial statement preparation and presentation. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

        As of the end of the Company's 2011 fiscal year, management conducted assessments of the effectiveness of the Company's internal control over financial reporting based on the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control—Integrated Framework. Based on these assessments, management has determined that the Company's internal control over financial reporting as of December 31, 2011 was effective. Our internal control over financial reporting includes policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect transactions and dispositions of our assets; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of

39

financial statements in accordance with accounting principles generally accepted in the United States, and that receipts and expenditures are being made only in accordance with authorizations of management and the directors of the Company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company's assets that could have a material effect on our financial statements.

        The Company's internal control over financial reporting as of December 31, 2011 has been audited by PricewaterhouseCoopers LLP, an independent registered public accounting firm, as stated in their report appearing on page F-2, which expresses an unqualified opinion on the effectiveness of the firm's internal control over financial reporting as of December 31, 2011.

        NYSE Annual CEO Certification.    On June 15, 2011, Stewart Gray MacDonald, Jr., Chief Executive Officer of the Company, submitted to the New York Stock Exchange (the "NYSE") the Annual CEO Certification required by Section 303A of the Corporate Governance Rules of the NYSE certifying that he was not aware of any violation by the Company of NYSE corporate governance listing standards.

(c)   Changes in Internal Control over Financial Reporting

        There were no material changes to management's internal control over financial reporting during the year ended December 31, 2011.

Item 9B.    Other Information

        None.

40

PART III

Item 10.    Directors, Executive Officers and Corporate Governance.

        We will furnish to the SEC a definitive Proxy Statement with respect to our 2012 annual meeting of stockholders (the "Proxy Statement") no later than 120 days after the close of our fiscal year ended December 31, 2011. Certain information required by this Item 10 is incorporated herein by reference to the Proxy Statement.

Item 11.    Executive Compensation

        The information required by this Item 11 is incorporated herein by reference to the Proxy Statement.

Item 12.    Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

        The information required by this Item 12 is incorporated herein by reference to the Proxy Statement.

Stock Option Plan Information and Employee Stock Purchase Plan Information

        The following tables provide information as of December 31, 2011 regarding shares of our common stock that may be issued under our equity compensation plans consisting of the 1997 Stock Option and Incentive Plan (the "1997 Plan"), the 2001 Employee Stock Purchase Plan (the "ESPP"), the 2005 Stock Option and Incentive Plan (the "2005 Plan") and the 2009 Stock Option and Incentive Plan (the "2009 Plan"). There are no equity compensation plans that have not been approved by our stockholders.

Plan category	Number of securities to be issued upon exercise of outstanding options, warrants and rights(2)		Weighted average exercise price of outstanding options, warrants and rights		Number of securities remaining available for future issuance under equity compensation plans (excluding securities referenced in column (a))
	(a)		(b)		(c)
Equity compensation plans approved by security holders(1)		2,406,351	$	10.67		2,142,132	(3)
Equity compensation plans not approved by security holders		—		—		—
Total		2,406,351	$	10.67		2,142,132	(3)

(1)

Represents outstanding options and restricted shares granted but not yet issued under the 1997 Plan, the 2005 Plan and the 2009 Plan. There are no options, warrants or rights outstanding under the ESPP (does not include the purchase rights accruing under the ESPP because the purchase price, and therefore the number of shares to be purchased, is not determinable until the end of the purchase period).

(2)

Includes an aggregate of 101,089 shares underlying restricted stock units granted under the 2005 Plan and the 2009 Plan for which the performance criteria have not yet been established. Accordingly, for accounting purposes, such awards are not considered to be granted under FAS 123R.

(3)

Includes 1,970,232 shares available for future issuance under the 2009 Plan, and 171,900 shares available for future issuance under the ESPP. No new awards may be granted under the 1997 Plan or the 2005 Plan.

41

Item 13.    Certain Relationships and Related Transactions, and Director Independence

        The information required by this Item 13 is incorporated herein by reference to the Proxy Statement.

Item 14.    Principal Accounting Fees and Services

        The information required by this Item 14 is incorporated herein by reference to the Proxy Statement.

PART IV

Item 15.    Exhibits, Financial Statement Schedules

        (a)   1. and 2. An Index to Consolidated Financial Statements and Financial Statement Schedules is on Page F-1 of this Report.

          3. Exhibits:

        Exhibits required by Item 601 of Regulation S-K and Additional Exhibits. Unless otherwise indicated, all exhibits are part of Commission File Number 1-13495. Certain exhibits indicated below are incorporated by reference to documents of Mac-Gray on file with the Commission.

        Each exhibit marked by a cross (+) was previously filed as an exhibit to Mac-Gray's Registration Statement on Form S-1 filed on August 14, 1997 (File No. 333-33669) and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form S-1.

        Each exhibit marked by a number sign (#) was previously filed as an exhibit to Amendment No. 1 to Mac-Gray's Registration Statement on Form S-1, filed on September 25, 1997 (File No. 333-33669) and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form S-1

        Each exhibit marked by a (z) was previously filed as an exhibit to Amendment No. 1 of Mac-Gray's Registration Statement on Form S-1, filed on April 17, 1998 (File No. 333-49795) and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form S-1.

        Each exhibit marked by a (v) was previously filed as an exhibit to Mac-Gray's Form 10-K filed on March 29, 2002 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 10-K.

        Each exhibit marked by an (s) was previously filed as an exhibit to Mac-Gray's Form 10-K/A filed on April 11, 2002 and the number in parenthesis following the description of the exhibit refers to the exhibit number in the Form 10-K/A.

        Each exhibit marked by an (r) was previously filed as an exhibit to Mac-Gray's Form 10-K filed on March 31, 2005, and the number in parenthesis following the description of the exhibit refers to the exhibit number in the Form 10-K.

        Each exhibit marked by a (p) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on May 31, 2005 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (o) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on July 28, 2005 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

42

        Each exhibit marked by a (n) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on August 18, 2005 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (h) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on March 13, 2007 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (e) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on January 24, 2008 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (c) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on March 7, 2008 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by an (b) was previously filed as an exhibit to Mac-Gray's Form 10-K filed on March 14, 2008, and the number in parenthesis following the description of the exhibit refers to the exhibit number in the Form 10-K.

        Each exhibit marked by a (a) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on April 7, 2008 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (yy) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on June 12, 2008 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (xx) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on November 7, 2008 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (vv) was previously filed as an exhibit to Mac-Gray's Form 10-K filed on March 16, 2009 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 10-K.

        Each exhibit marked by a (uu) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on May 5, 2009 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (tt) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on May 21, 2009 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (ss) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on June 10, 2009 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (rr) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on June 18, 2009 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (qq) was previously filed as an exhibit to Mac-Gray's Form 10-Q filed on August 10, 2009 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 10-Q.

43

        Each exhibit marked by a (pp) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on January 11, 2010 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (oo) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on February 11, 2010 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (nn) was previously filed as an exhibit to Mac-Gray's Form 10-K filed on March 16, 2010 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 10-K.

        Each exhibit marked by a (mm) was previously filed as an exhibit to Mac-Gray's Form 10-Q filed on May 10, 2010 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 10-Q.

        Each exhibit marked by a (ll) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on June 2, 2010 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (kk) was previously filed as an exhibit to Mac-Gray's Form 8-K/A filed on October 29, 2010 and the number in parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        Each exhibit marked by a (jj) was previously filed as an exhibit to Mac-Gray's Form 10-K filed on March 14, 2011, and the number in parenthesis following the description of the exhibit refers to the exhibit number in the Form 10-K.

        Each exhibit marked by a (hh) was previously filed as an exhibit to Mac-Gray's Form 8-K filed on March 2, 2012 and the number if parentheses following the description of the exhibit refers to the exhibit number in the Form 8-K.

        The following is a complete list of exhibits filed or incorporated by reference as part of this Annual Report on Form 10-K.

3.01	Amended and Restated Certificate of Incorporation (3.1)+
3.02	Amendment No. 1 to Amendment and Restated Certificate of Incorporation (3.02)jj
3.03	Amended and Restated By-laws (3.1)xx
3.04	Amendment No. 1 to Amended and Restated By-laws (3.1)kk
3.05	Amended and Restated Certificate of Designations, Preferences and Rights of a Series of Preferred Stock of Mac-Gray Corporation classifying and designating the Series A Junior Participating Cumulative Preferred Stock (3.1)rr
4.01	Specimen certificate for shares of Common Stock, $.01 par value, of the Registrant (4.1)#
4.02	Indenture, dated August 16, 2005, among Mac-Gray Corporation, Mac-Gray Services, Inc., Intirion Corporation and Wachovia Bank, National Association (4.1)n
4.03	Shareholder Rights Agreement, dated as of June 8, 2009, between Mac-Gray Corporation and American Stock Transfer & Trust Company, LLC, as Rights Agent (4.1)ss
10.01	Stockholders' Agreement, dated as of June 26, 1997, by and among the Registrant and certain stockholders of the Registrant (10.2)+
10.02	Form of Maytag Distributorship Agreements (10.13)+

44

10.03	The Registrant's 1997 Stock Option and Incentive Plan (with form of option agreements attached as exhibits) (10.16)+***
10.04	Form of Noncompetition Agreement between the Registrant and its executive officers (10.15)v***
10.05	Form of Director Indemnification Agreement between the Registrant and each of its Directors (10.16)v***
10.06	April 2001 Amendment to the Mac-Gray Corporation 1997 Stock Option and Incentive Plan (10.17)v***
10.07	Form of executive severance agreement between the Registrant and each of its chief financial officer and chief operating officer (10.18)s***
10.08	Form of executive severance agreement between the Registrant and its chief executive officer (10.19)s***
10.09	Trademark License Agreement dated January 10, 2005 by and between Web Service Company, Inc. ("Licensor") and Mac-Gray Services, Inc. ("Licensee") (10.19)r
10.10	Mac-Gray Corporation 2005 Stock Option and Incentive Plan (10.1)p***
10.11	Form of Incentive Stock Option Agreement under the Mac-Gray Corporation 2005 Stock Option and Incentive Plan (10.2)p***
10.12	Form of Non-Qualified Stock Option Agreement for Company Employees under the Mac-Gray Corporation 2005 Stock Option and Incentive Plan (10.3)p***
10.13	Form of Restricted Stock Award Agreement for awards under the Mac-Gray Corporation 2005 Stock Option and Incentive Plan (10.5)p***
10.14	Lease Agreement, dated July 22, 2005, between Mac-Gray Services, Inc. and 404 Wyman LLC (99.1)o
10.15	Form of Mac-Gray Corporation 75/8% Senior Notes due 2015 (4.2)n
10.16	Form of Employment Agreement between the Company and certain executive officers (10.1)h***
10.17	Mac-Gray Senior Executive Incentive Plan (10.4)e***
10.18	Form of Non-Qualified Stock Option Agreement for Non-Employee Directors under the Mac-Gray Corporation 2005 Stock Option and Incentive Plan (10.5)e***
10.19	Form of executive severance agreement, dated March 3, 2008, between the Registrant and each of Linda Serafini, Robert Tuttle and Phil Emma (10.1)c***
10.20	Form of first amendment to executive severance agreement, dated March 3, 2008, between the Registrant and each of Stewart MacDonald, Michael Shea and Neil MacLellan III (10.42)b***
10.21	Form of first amendment to employment agreement, dated March 3, 2008, between the Registrant and each of Stewart MacDonald, Michael Shea and Neil MacLellan III (10.43)b***
10.22	Mac-Gray Corporation Director Stock Ownership Guidelines, effective as of July 1, 2008 (10.1)yy***
10.23	Form of Indemnification Agreement between the Registrant and each of its non-employee directors (10.1)xx***

45

10.24	Form of second amendment to executive severance agreement, dated December 22, 2008, between the Registrant and each of Stewart MacDonald, Michael Shea and Neil MacLellan III (10.59)vv***
10.25	Form of second amendment to employment agreement, dated December 22, 2008, between the Registrant and each of Stewart MacDonald, Michael Shea and Neil MacLellan III (10.60)vv***
10.26	Form of first amendment to executive severance agreement, dated December 22, 2008, between the Registrant and each of Linda Serafini, Robert Tuttle and Phil Emma (10.61)vv***
10.27	Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.1)tt***
10.28	Amendment No. 1 to Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.1)ll***
10.29	Form of Non-Qualified Stock Option Agreement for Company Employees under the Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.5)qq***
10.30	Form of Non-Qualified Stock Option Agreement for Non-Employee Directors under the Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.6)qq***
10.31	Form of Restricted Stock Unit Agreement for cash settled awards under the Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.7)qq***
10.32	Form of Restricted Stock Unit Agreement for stock settled awards under the Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.8)qq***
10.33	Form of Restricted Stock Unit Agreement for awards under the Mac-Gray Corporation 2009 Stock Option and Incentive Plan (10.9)qq***
10.34	Mac-Gray Corporation Non-Employee Director Compensation Policy (10.6)mm***
10.35	Stock Purchase Agreement, dated as of February 5, 2010, between Mac-Gray Corporation and MF Acquisition Corp. (10.2)oo
10.36	Mac-Gray Corporation Long Term Incentive Plan (10.44)nn***
10.37	Mac-Gray Corporation 2001 Employee Stock Purchase Plan (Amended and Restated January 1, 2011) (10.45)jj***
10.38	Mac-Gray Corporation Stock Ownership Policy (filed herewith)
10.39	Mac-Gray Corporation Long Term Incentive Plan (Amended and Restated February 3, 2012) (filed herewith)
10.40	Amended and Restated Senior Secured Credit Agreement, by and among Mac-Gray Corporation, the lenders party thereto, Bank of America, N.A., as Administrative Agent and Collateral Agent, Wells Fargo Bank, National Association, as Syndication Agent, RBS Citizens, N.A. and TD Banknorth, NA, as Co-Documentation Agents, and Merrill Lynch, Pierce, Fenner & Smith Incorporated, as Sole Lead Arranger and Sole Book Manager, dated as of February 29, 2012 (10.1)hh
10.41	Form of Revolving Note pursuant to the Amended and Restated Senior Secured Credit Agreement in favor of the Lenders, in an aggregate total amount of up to $250,000,000 (10.2)hh
10.42	Form of Swingline Note pursuant to the Amended and Restated Senior Secured Credit Agreement in favor of the Swingline Lenders, in an aggregate total amount of up to $10,000,000 (10.3)hh

46

10.43	Amended and Restated Guarantee and Collateral Agreement, by and among Mac-Gray Corporation, the subsidiaries of the Borrower identified therein, and Bank of America, N.A., as Collateral Agent, dated as of February 29, 2012 (10.4)hh
21.1	Subsidiaries of the Registrant (21.1)z
23.1	Consent of PricewaterhouseCoopers LLP (filed herewith)
31.1	Certification of Principal Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (filed herewith)
31.2	Certification of Principal Financial Officer pursuant to Section 302 of the Sarbanes Oxley Act of 2002 (filed herewith)
32.1	Certification of Principal Executive Officer and Principal Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (filed herewith)

***

Management compensatory plan or arrangement

47

SIGNATURES

        PURSUANT TO THE REQUIREMENTS OF SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934, THE REGISTRANT HAS DULY CAUSED THIS REPORT TO BE SIGNED ON ITS BEHALF BY THE UNDERSIGNED, THEREUNTO DULY AUTHORIZED, THIS 9^th DAY OF MARCH, 2012.

	MAC-GRAY CORPORATION
	By:	/s/ STEWART GRAY MACDONALD, JR. Stewart Gray MacDonald, Jr. Chief Executive Officer (Principal Executive Officer)
Date: March 9, 2012

        Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

Signature	Title	Date
/s/ DAVID W. BRYAN David W. Bryan	Director	March 9, 2012
/s/ THOMAS E. BULLOCK Thomas E. Bullock	Director	March 9, 2012
/s/ PAUL R. DAOUST Paul R. Daoust	Director	March 9, 2012
/s/ BRUCE C. GINSBERG Bruce C. Ginsberg	Director	March 9, 2012
/s/ CHRISTOPHER T. JENNY Christopher T. Jenny	Director	March 9, 2012
/s/ EDWARD F. MCCAULEY Edward F. McCauley	Director	March 9, 2012
/s/ WILLIAM F. MEAGHER William F. Meagher	Director	March 9, 2012
/s/ ALASTAIR G. ROBERTSON Alastair G. Robertson	Director	March 9, 2012
/s/ MARY ANN TOCIO Mary Ann Tocio	Director	March 9, 2012
/s/ MICHAEL J. SHEA Michael J. Shea	Executive Vice President, Chief Financial Officer and Treasurer (Principal Financial and Accounting Officer)	March 9, 2012

48

Items 15(a)(1) and (2)

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS AND FINANCIAL STATEMENT SCHEDULE

Item 15(a)(1)

        The following consolidated financial statements of the registrant and its subsidiaries required to be included in Item 8 are listed below.

MAC-GRAY CORPORATION
Report of Independent Registered Public Accounting Firm	F-2
Consolidated Balance Sheets at December 31, 2010 and 2011	F-3
Consolidated Income Statements for the Years Ended December 31, 2009, 2010 and 2011	F-4
Consolidated Statements of Stockholders' Equity for the Years Ended December 31, 2009, 2010 and 2011	F-5
Consolidated Statements of Cash Flows for the Years Ended December 31, 2009, 2010 and 2011	F-6
Notes to Consolidated Financial Statements	F-7
Item 15(a)(2)
The following consolidated financial statement schedule of Mac-Gray Corporation should be
read in conjunction with the financial statements included herein.
Schedule II Valuation and Qualifying Accounts	F-35

        All other schedules for which provision is made in the applicable accounting regulations of the Securities and Exchange Commission are not required under the related instructions or are not material, and therefore have been omitted.

F-1

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Shareholders of Mac-Gray Corporation:

        In our opinion, the accompanying consolidated financial statements listed in the index appearing under Item 15(a)(1) present fairly, in all material respects, the financial position of Mac-Gray Corporation (the "Company") and its subsidiaries at December 31, 2011 and December 31, 2010, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2011 in conformity with accounting principles generally accepted in the United States of America. In addition, in our opinion, the financial statement schedule listed in the index under 15(a)(2) presents fairly, in all material respects, the information set forth therein when read in conjunction with the related consolidated financial statements. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2011, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company's management is responsible for these financial statements and financial statement schedule, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in Management's Annual Report on Internal Control Over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on these financial statements, on the financial statement schedule, and on the Company's internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

        A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company's internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company's assets that could have a material effect on the financial statements.

        Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ PricewaterhouseCoopers LLP

Boston, Massachusetts
March 9, 2012

F-2

MAC-GRAY CORPORATION

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

	December 31, 2010			December 31, 2011
Assets
Current assets:
Cash and cash equivalents	$	13,013		$	13,881
Trade receivables, net of allowance for doubtful accounts		6,105			5,586
Inventory of finished goods		1,580			1,487
Deferred income taxes		963			1,044
Prepaid facilities management rent and other current assets		9,916			9,760
Total current assets		31,577			31,758
Property, plant and equipment, net		128,068			127,204
Goodwill		58,608			58,173
Intangible assets, net		195,144			181,609
Prepaid facilities management rent and other assets		10,686			10,955
Total assets	$	424,083		$	409,699
Liabilities and Stockholders' Equity
Current liabilities:
Current portion of long-term debt and capital lease obligations	$	4,511		$	4,190
Trade accounts payable		8,673			8,528
Accrued facilities management rent		21,084			20,917
Accrued expenses and other current liabilities		15,998			17,885
Total current liabilities		50,266			51,520
Long-term debt and capital lease obligations		221,425			198,638
Deferred income taxes		41,823			43,804
Other liabilities		2,518			1,923
Total liabilities		316,032			295,885
Commitments and contingencies (Note 14)
Stockholders' equity:
Preferred stock ($.01 par value, 5 million shares authorized no shares issued or outstanding)		—			—
Common stock ($.01 par value, 30 million shares authorized, 14,026,919 issued and 14,026,743 outstanding at December 31, 2010, and 14,335,290 issued and outstanding at December 31, 2011)		140			143
Additional paid in capital		81,296			86,217
Accumulated other comprehensive loss		(1,563	)		(792	)
Retained earnings		28,180			28,246
		108,053			113,814
Less common stock in treasury, at cost (176 shares at December 31, 2010)		(2	)		—
Total stockholders' equity		108,051			113,814
Total liabilities and stockholders' equity	$	424,083		$	409,699

The accompanying notes are an integral part of these consolidated financial statements.

F-3

MAC-GRAY CORPORATION

CONSOLIDATED INCOME STATEMENTS

(In thousands, except share data)

	Years Ended December 31,
	2009			2010			2011
Revenue from continuing operations:
Laundry facilities management revenue	$	309,028		$	304,040		$	306,919
Commercial laundry equipment sales		16,896			15,971			15,109
Total revenue		325,924			320,011			322,028
Cost of revenue:
Cost of laundry facilities management revenue		208,914			208,141			211,363
Depreciation and amortization		48,266			46,013			43,236
Cost of commercial laundry equipment sales		13,652			13,105			12,201
Total cost of revenue		270,832			267,259			266,800
Gross margin		55,092			52,752			55,228
Operating expenses:
General and administration		17,819			18,628			20,310
Sales and marketing		14,249			14,185			13,211
Depreciation and amortization		724			657			765
Incremental costs of proxy contest		971			235			269
Gain on sale of assets, net		(648	)		(262	)		(200	)
Total operating expenses		33,115			33,443			34,355
Operating income from continuing operations		21,977			19,309			20,873
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs		19,658			14,304			13,481
Loss on early extinguishment of debt		—			—			1,894
Income before income tax expense from continuing operations		2,319			5,005			5,498
Income tax expense		1,278			2,176			2,222
Income from continuing operations, net		1,041			2,829			3,276
Income from discontinued operations, net		1,074			44			—
Loss from disposal of discontinued operations, net of tax of $384		—			(294	)		—
Net income	$	2,115		$	2,579		$	3,276
Earnings per share—basic—continuing operations	$	0.08		$	0.21		$	0.23
Earnings per share—diluted—continuing operations	$	0.07		$	0.20		$	0.22
Earnings (loss) per share—basic—discontinued operations	$	0.08		$	(0.02	)	$	—
Earnings (loss) per share—diluted—discontinued operations	$	0.08		$	(0.02	)	$	—
Earnings per share—basic	$	0.16		$	0.19		$	0.23
Earnings per share—diluted	$	0.15		$	0.18		$	0.22
Weighted average common shares outstanding—basic		13,529			13,797			14,234
Weighted average common shares outstanding—diluted		13,940			14,379			14,976

The accompanying notes are an integral part of these consolidated financial statements.

F-4

MAC-GRAY CORPORATION

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

(In thousands, except share data)

	Common stock															Treasury Stock
								Accumulated Other Comprehensive (Loss) Gain
	Number of shares		Value		Additional Paid in Capital						Comprehensive Income		Retained Earnings			Number of shares			Cost			Total
Balance, December 31, 2008		13,443,754	$	134	$	74,669		$	(3,117	)			$	26,925			62,367		$	(647	)	$	97,964
Net income		—		—		—			—		$	2,115		2,115			—			—			2,115
Other comprehensive income:
Unrealized gain on derivative instruments, net of tax benefit of $672 (Note 6)									1,069			1,069											1,069
Comprehensive income		—		—		—			—		$	3,184		—			—			—			—
Options exercised		102,746		1		683			—					(14	)		(9,597	)		113			783
Stock compensation expense		—		—		2,213			—					—			—			—			2,213
Purchase of common stock		—		—		—			—					—			9,597			(113	)		(113	)
Net tax benefit (shortfall) from share based payment arrangements		—		—		(47	)		—					—			—			—			(47	)
Stock issuance—Employee Stock Purchase Plan		67,372		1		363			—					—			0			0			364
Stock granted		17,658		—		151			—					(609	)		(62,191	)		645			187
Balance, December 31, 2009		13,631,530		136		78,032			(2,048	)				28,417			176			(2	)		104,535
Net income		—		—		—			—		$	2,579		2,579			—			—			2,579
Other comprehensive income:
Unrealized gain on derivative instruments, net of tax benefit of $305 (Note 6)									485			485											485
Comprehensive income		—		—		—			—		$	3,064		—			—			—			—
Options exercised		260,045		3		195			—					—			—			—			198
Stock compensation expense		—		—		2,540			—					—			—			—			2,540
Cash Dividends, $.20 per share		—		—		52			—					(2,815	)		—			—			(2,763	)
Stock issuance—Employee Stock Purchase Plan		25,821		—		245			—					—			—			—			245
Stock granted		109,523		1		232			—					(1	)		—			—			232
Balance, December 31, 2010		14,026,919		140		81,296			(1,563	)				28,180			176			(2	)		108,051
Net income		—		—		—			—		$	3,276		3,276			—			—			3,276
Other comprehensive income:
Unrealized gain on derivative instruments, net of tax benefit of $485 (Note 6)									771			771											771
Comprehensive income		—		—		—			—		$	4,047		—			—			—			—
Options exercised		133,326		2		932			—					—			(176	)		2			936
Stock compensation expense		—		—		3,071			—					—			—			—			3,071
Cash Dividends, $.22 per share		—		—		67			—					(3,208	)		—			—			(3,141	)
Stock issuance—Employee Stock Purchase Plan		24,487		—		316			—					—			—			—			316
Stock granted		150,558		1		535			—					(2	)		—			—			534
Balance, December 31, 2011		14,335,290	$	143	$	86,217		$	(792	)			$	28,246			—		$	—		$	113,814

The accompanying notes are an integral part of these consolidated financial statements.

F-5

MAC-GRAY CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

	Years Ended December 31,
	2009			2010			2011
Cash flows from operating activities:
Net income	$	2,115		$	2,579		$	3,276
Adjustments to reconcile net income to net cash flows provided by operating activities:
Depreciation and amortization		48,990			46,670			44,001
Amortization of deferred financing costs		876			876			836
Loss on early extinguishment of debt		—			—			623
(Decrease) increase in allowance for doubtful accounts and lease reserves		(159	)		131			57
Gain on disposition of assets		(648	)		(262	)		(200	)
Stock grants		187			232			535
Change in fair value of interest rate derivatives		(893	)		(1,454	)		(664	)
Change in fair value of fuel commodity derivatives		—			—			34
Proceeds from termination of derivative instrument		—			—			2,542
Deferred income taxes		4,781			2,428			2,068
Excess tax benefits from share based payment arrangements		(136	)		—			—
Non cash-stock compensation		2,213			2,540			3,071
Loss from disposal of discontinued operations		—			294			—
Decrease (increase) in accounts receivable		1,766			(1,155	)		462
Decrease in inventory		93			592			93
(Increase) decrease in prepaid facilities management rent and other assets		(1,329	)		347			(3,441	)
Increase (decrease) in accounts payable, accrued facilities management rent, accrued expenses and other liabilities		3,920			12			226
Increase in deferred revenues and customer deposits		18			—			—
Net cash flows used in operating activities from discontinued operations		(738	)		(44	)		—
Net cash flows provided by operating activities		61,056			53,786			53,519
Cash flows from investing activities:
Capital expenditures		(21,341	)		(26,580	)		(27,523	)
Proceeds from sale of assets		1,267			607			283
Proceeds from disposal of discontinued operations		—			8,274			—
Net cash flows used in investing activities from discontinued operations		(336	)		—			—
Net cash flows used in investing activities		(20,410	)		(17,699	)		(27,240	)
Cash flows from financing activities:
Payments on capital lease obligations		(1,705	)		(1,864	)		(1,588	)
Payment on senior notes		—			—			(50,000	)
Payments on secured revolving credit facility		(118,154	)		(140,756	)		(137,386	)
Borrowings on secured revolving credit facility		94,806			113,517			168,452
Payments on secured term credit facility		(4,000	)		(3,250	)		(3,000	)
Payments on acquisition note		(10,000	)		(2,000	)		—
Excess tax benefits from share based payment arrangements		136			—			—
Purchase of common stock		(113	)		—			—
Proceeds from exercise of stock options		783			198			936
Proceeds from issuance of common stock		364			245			316
Cash Dividend paid		—			(2,763	)		(3,141	)
Cash flows used to pay down term facility from discontinued operations		—			(8,000	)		—
Net cash flows (used in) provided by financing activities		(37,883	)		(44,673	)		(25,411	)
Increase(decrease) in cash and cash equivalents		2,763			(8,586	)		868
Cash and cash equivalents, beginning of period		18,836			21,599			13,013
Cash and cash equivalents, end of period	$	21,599		$	13,013		$	13,881
Supplemental cash flow information:
Interest paid	$	19,967		$	17,234		$	12,402
Income taxes paid	$	227		$	179		$	141
Premium paid on redemption of senior notes	$	—		$	—		$	1,271

Supplemental disclosure of non-cash investing activities:

        During the years ended December 31, 2009, 2010 and 2011, the Company acquired various vehicles under capital lease agreements totaling $1,628, $2,421 and $414, respectively.

The accompanying notes are an integral part of these consolidated financial statements.

F-6

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(In thousands, except per share data)

1. Description of the Business and Basis of Presentation

        Description of the Business.    Mac-Gray Corporation ("Mac-Gray" or the "Company") generates the majority of its revenue from card- and coin-operated laundry rooms located in 43 states and the District of Columbia. The Company's principal customer base is the multi-unit housing market, which includes apartments, condominium units, colleges and universities, and military bases. The Company also sells and services commercial laundry equipment to commercial laundromats, multi-unit housing properties and institutions. The majority of the Company's purchases of laundry equipment is from one supplier.

        Basis of Presentation.    The consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation. On February 5, 2010, the Company sold its MicroFridge ® (Intirion Corporation) business to Danby Products. The operations and cash flows of this business have been eliminated from the ongoing operations of the Company as a result of this disposal transaction. Since the Company will not have any significant continuing involvement in the operations of this business, the Company accounted for this business as a discontinued operation. All prior period financial information has been classified to reflect this as a discontinued operation.

2. Significant Accounting Policies

        Cash and Cash Equivalents.    The Company considers all highly liquid investments with original maturities of three months or less to be cash equivalents. Included in cash and cash equivalents is an estimate of cash not yet collected at period-end that remains at laundry facilities management customer locations. At December 31, 2010 and 2011, this totaled $10,360 and $10,361, respectively. The Company monitors current collection levels and economic conditions and adjusts the estimate as circumstances warrant. The Company records the estimated cash not yet collected as cash and cash equivalents and facilities management revenue. The Company also records the estimated related facilities management rent expense. The Company calculates the estimated cash not yet collected at the end of a period by first identifying only those accounts that have had activity in the last ninety days of the period, since each account is collected at least once every ninety days. The Company calculates the average collection per day by account for the corresponding period one year prior. The prior year per day collection amount is multiplied by the number of days between the account's most recent collection prior to the end of the current period and the end of the current period. The corresponding period one year prior is used to allow for any seasonality at each account. The average collection per day since inception of the account is used for accounts acquired subsequent to the corresponding period in the prior year.

        The Company has cash deposited with financial institutions in excess of the $250 insured limit of the Federal Deposit Insurance Corporation.

        Revenue Recognition.    The Company recognizes facilities management revenue on the accrual basis. Rental revenue is recognized ratably over the related contractual period. The Company recognizes revenue from sales upon shipment of the products, unless otherwise specified. Shipping and handling fees charged to customers are recognized upon shipment of the products and are included in revenue with the related cost included in cost of sales. Installation and repair services are provided on

F-7

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

2. Significant Accounting Policies (Continued)

an occurrence basis, not on a contractual basis. Service revenue is recognized at the time the installation service, or other service, is provided to the customer.

        Allowance for Trade Accounts Receivable.    On a regular basis, the Company reviews the adequacy of its allowance for trade accounts receivable based on historical collection results and current economic conditions using factors based on the aging of its trade accounts. In addition, the Company estimates specific additional allowances based on indications that a specific customer may be experiencing financial difficulties. The Company maintains an allowance for doubtful trade accounts of $329 and $385 at December 31, 2010 and 2011, respectively.

        Concentration of Credit Risk.    Financial instruments which potentially expose the Company to concentration of credit risk include trade receivables generated by the Company as a result of the selling and leasing of laundry equipment. To minimize this risk, ongoing credit evaluations of customers' financial condition are performed and reserves are maintained. The Company typically does not require collateral. No individual laundry equipment sales customer accounted for more than 10% of revenues or accounts receivable for any period presented.

        Inventories.    Inventories are stated at the lower of cost (as determined using the average cost method) or market, and consist primarily of finished goods. On a regular basis, the Company reviews the adequacy of its reserve based on historical experience, product knowledge and forecasted demand. The Company maintains an inventory valuation adjustment of $252 and $162 at December 31, 2010 and 2011, respectively.

        Prepaid Facilities Management Rent.    Prepaid facilities management rent consists of cash advances paid to property owners and managers under laundry service contracts.

        Property, Plant and Equipment.    Property, Plant and Equipment are stated at cost and depreciated using the straight-line method over the estimated useful lives of the respective assets. Expenditures for maintenance and repairs are charged to operations as incurred; acquisitions, major renewals, and betterments are capitalized. Upon retirement or sale, the cost of assets disposed of and their related accumulated depreciation or amortization are removed from the accounts, with the resulting gain or loss reflected in income.

        Facilities Management Equipment—Not Yet Placed in Service.    These assets represent laundry machines that management estimates will be installed in facilities management laundry rooms over the next twelve months and have not been purchased for commercial sale. These assets are grouped in Property, Plant and Equipment and are not depreciated until placed in service under a facilities management lease agreement.

        Advertising Costs.    Advertising costs are expensed as incurred. These costs were $553, $1,153, and $834 for the years ended December 31, 2009, 2010 and 2011, respectively.

        Goodwill and Intangible Assets.    Intangible assets primarily consist of various non-compete agreements, goodwill, trade name and contract rights recorded in connection with acquisitions. The non-compete agreements are amortized using the straight-line method over the life of the agreements, which range from five to fifteen years. The majority of contract rights are amortized using the

F-8

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

2. Significant Accounting Policies (Continued)

straight-line method over twenty years, with the balance amortized on a straight-line method over fifteen years. The life assigned to acquired contracts is based on several factors, including: the seller's renewal rate of the contract portfolio for the most recent years prior to the acquisition, the number of years the average contract has been in the seller's contract portfolio, the overall level of customer satisfaction within the contract portfolio and the ability of the Company to maintain or exceed the level of customer satisfaction maintained by the seller prior to the acquisition by the Company. The Company is accounting for acquired contract rights on a pool-basis based on the fact that, in general, no single contract accounts for more than 2% of the revenue of any acquired portfolio and the fact that few of the contracts are predicted to be terminated, either prior to or at the end of the contract term.

        We test goodwill annually and as needed for impairment by reporting unit. The goodwill impairment review consists of a two-step process of first assessing the fair value of the reporting unit and comparing this to the carrying value. If this fair value exceeds the carrying value of the reporting unit, no further analysis or goodwill impairment charge is required. If the fair value is below the carrying value, we would proceed to the next step, which is to measure the amount of the impairment loss. The impairment loss is measured as the difference between the carrying value and implied fair value of goodwill. Any such impairment loss would be recognized in the Company's results of operations in the period the impairment loss arose.

        We also evaluate our trade names annually for impairment using the relief from royalty method. We estimate what it would cost to license the trade names based upon estimated future revenue, an estimated royalty rate, capitalization rate and a discount rate which is subject to change from year to year. If the discounted present value of future tax effected royalty payments is less than the carrying value of the trade names, the trade name would be written down to its implied fair value. Our evaluation in 2011 did not result in an impairment.

        Impairment of Long-Lived Assets.    The Company reviews long-lived assets, including fixed assets (primarily washing machines and dryers) and intangible assets with definite lives (primarily laundry facilities management contract rights ("contract rights")) for impairment whenever events or changes in business circumstances indicate that the carrying amount of the assets may not be fully recoverable or that the useful lives of these assets are no longer appropriate.

        Assets acquired in business combinations, which include contract rights, an amortizing intangible asset, and equipment are defined to be the asset group for which the portfolio of contracts was acquired. The contract rights were fair valued and recorded in purchase accounting on an aggregate basis for each market and are being amortized over 15 - 20 years. Triggering events that could indicate the carrying value of the contract rights intangible is not fully recoverable may include the loss of significant customers, adverse changes to volumes and/or profitability in specific markets and changes in the Company's business strategy that result in a significant reduction in cash flows generated in a specific market. Management also performs an annual assessment of the useful lives of the contract rights and accelerates amortization, if necessary. The results of this analysis may also indicate potential impairment triggering events. For contract rights the useful life assessment consists primarily of comparing the percent of revenue declines for acquired contracts in the market where the contract right was acquired to the percent of amortization recorded on the contract rights. A triggering event is deemed to have occurred if the revenues are declining at a rate in excess of the amortization rate. If a

F-9

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

2. Significant Accounting Policies (Continued)

triggering event has occurred the recoverability of the carrying amount of the contract rights and fixed assets for that acquired asset group is calculated by comparing the carrying amount of the asset group to the projected future undiscounted cash flows from the operation and disposition of the assets, taking into consideration the remaining useful life of the assets, the length of the contract for that acquisition, as well as any expected renewals. If it is determined that the carrying value of the assets is not recoverable, the Company would write down the long-lived assets by the amount by which the carrying value exceeds fair value.

        For the purposes of recognition and measurement of an impairment loss, a long-lived asset or assets shall be grouped with other assets and liabilities at the lowest level for which identifiable cash flows are largely independent of the cash flows of other assets and liabilities. For our long-lived assets acquired in business combinations, the Company has determined the lowest level for which identifiable cash flows are largely independent is at the market level consistent with the approach used in purchase accounting. In particular, the contract rights intangible assets, which comprise thousands of individual contracts, are valued and recorded on an aggregate market basis at the time of acquisition, depreciated in the aggregate, and the recovery of these intangible assets is achieved through the collective cash flows of the market. The Company believes this approach will ensure any significant impairment that occurs is recognized in the appropriate period and that it is not practical to allocate individual contract intangible assets to each of the thousands of locations.

        For assets associated with organic contracts, the Company performs its impairment assessment of the long-lived assets (principally laundry equipment) at the individual location level. An impairment test is performed when a triggering event has occurred with respect to individual locations. Triggering events are those events that could indicate the carrying value of the asset group is not fully recoverable and include changes in the current use of the equipment, environmental regulations and technological advancements. If a triggering event has occurred, the recoverability of the carrying amount of the fixed assets for that location is calculated by comparing to the projected future undiscounted cash flows of the assets, taking into consideration the remaining useful life of the assets, the length of the contract for that location, any expected renewals as well as giving consideration to whether or not those assets could be redeployed to another location. If it is determined that the carrying value of the assets is not recoverable, the Company would write down the assets by the amount by which the carrying value exceeds fair value.

        Income Taxes.    The Company recognizes deferred tax assets and liabilities for the expected future tax benefits or consequences of temporary differences between the financial statement carrying amounts of existing assets and liabilities, and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. Judgment is required in determining the provision for income tax expense and related accruals, deferred tax assets and liabilities. These include establishing a valuation allowance related to the ability to realize certain deferred tax assets. To the extent future taxable income against which these assets may be applied is not sufficient, some portion or all of our recorded deferred tax assets would not be realizable. Accounting for uncertain tax positions also requires significant judgments, including estimating the amount, timing and likelihood of ultimate settlement. Although the Company believes that its estimates are reasonable, actual results could differ from these estimates. The Company uses a more-likely-than-not measurement attribute for all tax positions taken

F-10

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

2. Significant Accounting Policies (Continued)

or expected to be taken on a tax return in order for those tax positions to be recognized in the financial statements.

        Stock Compensation.    Accounting guidance requires the Company to measure the cost of employee services received in exchange for an award of equity instruments based on the grant-date fair value of the award. That cost is recognized on a straight-line basis over the period during which an employee is required to provide service in exchange for the award—the requisite service period (usually the vesting period).

        The grant-date fair value of employee share options and similar instruments is estimated using the Black-Scholes option-pricing model. The expected life of options and the expected forfeiture rates are estimated based on historical experience. The weighted average volatility of the Company's stock price over the prior number of years equal to the expected life and the two most recent years is used to estimate the expected volatility at the measurement date. Awards for which the recipient has the choice of receiving equity instruments or cash are valued at the market price of the underlying equity instrument as of the reporting date.

        Use of Estimates.    The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

        Earnings Per Share.    Accounting guidance requires the presentation of basic earnings per share ("EPS") and diluted earnings per share. Basic EPS includes no dilution and is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding for the period. Diluted EPS reflects the potential dilution of securities that could share in the earnings of an entity. Diluted EPS has been calculated using the treasury stock method.

        Comprehensive Income.    Comprehensive income includes all changes in stockholders' equity during a period except those resulting from investments by stockholders and distributions to stockholders.

        Financial Instruments.    The Company accounts for derivative instruments on its balance sheet at fair value. Derivatives that are not hedges must be adjusted to fair value through earnings. If the derivative is a hedge, changes in the fair value of derivatives will either be offset against the change in fair value of the hedged assets, liabilities or firm commitments through earnings or recognized in other comprehensive income until the hedged item is recognized in earnings, depending on the intended use of the derivative. The ineffective portion of a derivative's change in fair value will be immediately recognized in earnings. Refer to Note 6, "Fair Value Measurements," for more information.

        Fair Value of Financial Instruments.    For purposes of financial reporting, all financial instruments required to be recorded at fair value have been recorded as such at December 31, 2010 and 2011, based upon terms currently available to the Company in financial markets. The fair value of the Company's interest rate and fuel commodity swaps is the estimated amount that the Company would receive or pay to terminate the agreement at the reporting date.

F-11

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

2. Significant Accounting Policies (Continued)

        New Accounting Pronouncements.    In October 2009, the Financial Accounting Standards Board (FASB) issued amended guidance for identifying separate deliverables in a revenue-generating transaction where multiple deliverables exist, and provides guidance for allocating and recognizing revenues based on those separate deliverables. This update also requires additional disclosure related to the significant assumptions used to determine the revenue recognition of the separate deliverables. This guidance is required to be applied prospectively to new or significantly modified revenue arrangements. The Company adopted this guidance effective January 1, 2011. The adoption of this accounting standards update did not have an impact on the Company's consolidated income statement, balance sheet or cash flow statement.

        In December 2010, the Financial Accounting Standards Board issued an update to accounting guidance for business combinations related to the disclosure of supplementary pro forma information. Accounting guidance for business combinations requires a public entity to disclose pro forma revenue and earnings for the combined entity as though the combination occurred at the beginning of the reporting period. This update clarifies that if a public entity presents comparative financial statements, the pro forma information for all business combinations occurring during the current year should be reported as though the combination occurred at the beginning of the prior annual reporting period. This update also expands the disclosure requirement to include the nature and amount of pro forma adjustments made to arrive at the disclosed pro forma revenue and earnings. This update is effective for business combinations for which the acquisition date is on or after annual reporting periods beginning after December 15, 2010. The effect of adoption would depend on the Company's acquisitions, if any, occurring after such date.

        In January 2010 the FASB issued an accounting standards update modifying the disclosure requirements related to fair value measurements. Under these requirements, purchases and settlements for Level 3 fair value measurements are presented on a gross basis, rather than net. The Company adopted this guidance effective January 1, 2011.

        In May 2011, the FASB issued accounting guidance which provides common requirements for measuring fair value and disclosing information about fair value measurements in accordance with U.S. GAAP and International Financial Reporting Standards ("IFRS"). This guidance is effective for fiscal years beginning on or after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In June 2011, the FASB issued accounting guidance which improves the comparability, consistency and transparency of financial reporting and increases the prominence of items reported in other comprehensive income. This guidance is effective for fiscal years beginning on or after December 15, 2011 and early adoption is permitted. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In September 2011, the FASB issued updated guidance on the periodic testing of goodwill for impairment. This guidance allows companies to assess qualitative factors to determine if it is more-likely-than-not that goodwill might be impaired and whether it is necessary to perform the two-step goodwill impairment test required under current accounting standards. This guidance is applicable for fiscal years beginning after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

F-12

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

2. Significant Accounting Policies (Continued)

        In December 2011, the FASB issued updated guidance that provides amendments for disclosures about offsetting assets and liabilities. The amendments require an entity to disclose information about offsetting and related arrangements to enable users of its financial statements to understand the effect of those arrangements on its financial position. Entities are required to disclose both gross information and net information about both instruments and transactions eligible for offset in the statement of financial position and instruments and transactions subject to an agreement similar to a master netting arrangement. This scope would include derivatives, sale and repurchase agreements and reverse sale and repurchase agreements, and securities borrowing and securities lending arrangements. The amendments are effective for annual reporting periods beginning on or after January 1, 2013. Disclosures required by the amendments should be provided retrospectively for all comparative periods presented. The adoption of this guidance will not impact the Company's financial results.

        No other new accounting pronouncement issued or effective during the fiscal year has had or is expected to have a material impact on the Consolidated Financial Statements.

3. Revisions to Income Statement Presentation

        The Company has determined that the amortization of deferred financing costs which was included in depreciation and amortization within operating expenses for the years ended December 31, 2010 and December 31, 2009 should have been included in interest expense. Accordingly, the Company has corrected the presentation of the amortization of deferred financing costs and included it as part of interest expense on the consolidated statement of operations. The Company has revised its consolidated statement of operations by decreasing depreciation and amortization expense within operating expenses and increasing interest expense by $876 for each of the years ended December 31, 2010 and 2009. Accordingly, income from continuing operations increased from $18,433 to $19,309 in 2010 and from $21,101 to $21,977 in 2009. This change in presentation does not impact income before income tax expense from continuing operations or net income and does not impact the consolidated balance sheets or the consolidated statement of cash flows for any period.

4. Discontinued Operations

        On February 5, 2010, the Company sold its MicroFridge® (Intirion Corporation) business to Danby Products. The transaction is valued at approximately $11,500. Danby Products paid Mac-Gray $8,500 in cash, and assumed existing liabilities and financial obligations for MicroFridge totaling approximately $3,000. The operations and cash flows of this business have been eliminated from the ongoing operations of the company as the result of this disposal transaction. Since the Company will not have any significant continuing involvement in the operations of this business, the Company has accounted for this business as a discontinued operation. All current and prior period financial information has been restated to reflect Intirion Corporation as a discontinued operation. The Company recorded a loss, net of taxes, as a result of this transaction, in the amount of $294. Concurrent with this transaction, the Company paid $8,000 on its Secured Term Loan.

F-13

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

4. Discontinued Operations (Continued)

        Included in the table below are the key financial items related to the discontinued operation:

	2009		2010			2011
Revenue	$	30,298	$	2,200		$	—
Interest expense, net(1)	$	262	$	20		$	—
Income before income tax expense	$	1,742	$	83		$	—
Income taxes on income from discontinued operations		668		39			—
Loss from disposal of discontinued operations, net of tax of $384		—		294			—
Income (loss) from discontinued operations, including loss on disposal of discontinued operations, net	$	1,074	$	(250	)	$	—

(1)

Represents the amount of interest allocated to the discontinued operation as a result of a requirement to pay $8,000 on the Company's Term Loan. The average interest rate used to calculate this allocation was 3.3%, and 2.5% for the years ended December 31, 2009 and 2010, respectively.

5. Long-Term Debt

        The Company has a senior secured credit agreement (the "Secured Credit Agreement") pursuant to which the Company may borrow up to $148,750 in the aggregate, including $18,750 pursuant to a Term Loan and up to $130,000 pursuant to a Revolver. The Term Loan requires quarterly principal payments of $750 at the end of each calendar quarter through December 31, 2012, with the remaining principal balance of $15,750 due on April 1, 2013. The Secured Credit Agreement also provides for Bank of America, N. A. to make Swingline Loans to us of up to $10,000 (the "Swingline Loans") and any Swingline Loans will reduce the borrowings available under the Revolver. Subject to certain terms and conditions, the Secured Credit Agreement gives the company the option to establish additional term and/or revolving credit facilities there under, provided that the aggregate commitments under the Secured Credit Agreement cannot exceed $220,000.

        Borrowings outstanding under the Secured Credit Agreement bear interest at a fluctuating rate equal to (i) in the case of Eurodollar rate loans, the LIBOR rate (adjusted for statutory reserves) plus an applicable percentage, ranging from 2.00% to 2.50% per annum (currently 2.00%), determined by reference to our senior secured leverage ratio, and (ii) in the case of base rate loans and Swingline Loans, the higher of (a) the federal funds rate plus 0.5% or (b) the annual rate of interest announced by Bank of America, N.A. as its "prime rate," in each case, plus an applicable percentage, ranging from 1.00% to 1.50% per annum (currently 1.00%), determined by reference to the Company's senior secured leverage ratio.

        The obligations under the Secured Credit Agreement are guaranteed by the Company's subsidiaries and secured by (i) a pledge of 100% of the ownership interests in the subsidiaries, and (ii) a first-priority security interest in substantially all our tangible and intangible assets.

F-14

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

5. Long-Term Debt (Continued)

        Under the Secured Credit Agreement, the Company is subject to customary lending covenants, including restrictions pertaining to, among other things: (i) the incurrence of additional indebtedness, (ii) limitations on liens, (iii) making distributions, dividends and other payments, (iv) the making of certain investments and loans, (v) mergers, consolidations and acquisitions, (vi) dispositions of assets, (vii) the maintenance of a maximum total leverage ratio of not greater than 4.25 to 1.00, a maximum senior secured leverage ratio of not greater than 2.50 to 1.00, and a minimum consolidated cash flow coverage ratio of not less than 1.20 to 1.00, (viii) transactions with affiliates, and (ix) changes to governing documents and subordinate debt documents, in each case subject to baskets, exceptions and thresholds. The Company was in compliance with these and all other financial covenants at December 31, 2011.

        The Secured Credit Agreement provides for customary events of default with, in some cases, corresponding grace periods, including (i) failure to pay any principal or interest when due, (ii) failure to comply with covenants, (iii) any representation or warranty made by us proving to be incorrect in any material respect, (iv) payment defaults relating to, or acceleration of, other material indebtedness, (v) certain bankruptcy, insolvency or receivership events affecting us, (vi) a change in our control, (vii) the Company or its subsidiaries becoming subject to certain material judgments, claims or liabilities, or (viii) a material defect in the lenders' lien against the collateral securing the obligations under the Secured Credit Agreement.

        In the event of an event of default, the Administrative Agent may, and at the request of the requisite number of lenders under the Secured Credit Agreement must, terminate the lenders' commitments to make loans under the Secured Credit Agreement and declare all obligations under the Secured Credit Agreement immediately due and payable. For certain events of default related to bankruptcy, insolvency and receivership, the commitments of the lenders will be automatically terminated and all outstanding obligations of the Company under the Secured Credit Agreement will become immediately due and payable.

        The Company pays a commitment fee equal to a percentage of the actual daily-unused portion of the Secured Revolver under the Secured Credit Agreement. This percentage, currently 0.300% per annum, is determined quarterly by reference to the senior secured leverage ratio and will range between 0.300% per annum and 0.500% per annum.

        As of December 31, 2011, there was $81,419 outstanding under the Revolver, $18,750 outstanding under the Term Loan and $1,380 in outstanding letters of credit. The available balance under the Revolver was $47,201 at December 31, 2011. The average interest rates on the borrowings outstanding under the Secured Credit Agreement at December 31, 2010 and 2011 were 5.56% and 4.31%, respectively, including the applicable spread paid to the banks and the effect of the interest rate swap agreement tied to the debt.

        On August 16, 2005, the Company issued senior unsecured notes in the amount of $150,000. These notes bear interest at 7.625% payable semi-annually each February and August. A portion of the senior notes is tied to an interest rate swap agreement (see Note 5 for discussion on Fair Value Measurements). After taking the swap agreement into effect, the average interest rates on the senior notes at December 31, 2010 and 2011 were 5.80% and 7.63%, respectively. The maturity date of the notes is August 15, 2015. The proceeds from the senior notes, less financing costs, were used to pay

F-15

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

5. Long-Term Debt (Continued)

down senior bank debt. Since the senior notes are not widely traded, the market value of these notes approximates book value at December 31, 2011.

        The Company has the option to redeem all or a portion of the senior notes at the redemption prices (expressed in percentages of principal amount on the redemption date), plus accrued interest to the redemption date, if redeemed, during the 12-month period commencing on August 15 of the years set forth below:

Period	Redemption Price
2011		102.542	%
2012		101.271	%
2013 and thereafter		100.000	%

        On October 21, 2011 the Company redeemed $50,000 of its senior notes by utilizing $51,271 of availability under its revolving credit facility. The Company paid a premium of $1,271 and wrote off unamortized deferred financing costs of $623 associated with this redemption. The total of $1,894 has been classified as a loss on early extinguishment of debt.

        The terms of the senior notes include customary covenants, including, but not limited to, restrictions pertaining to: (i) incurrence of additional indebtedness and issuance of preferred stock, (ii) payment of dividends on or making of distributions in respect of capital stock or making certain other restricted payments or investments, (iii) entering into agreements that restrict distributions from restricted subsidiaries, (iv) sale or other disposition of assets, including capital stock of restricted subsidiaries, (v) transactions with affiliates, (vi) incurrence of liens, (vii) sale/leaseback transactions, and (viii) merger, consolidation or sale of substantially all of our assets, in each case subject to numerous baskets, exceptions and thresholds. The Company was in compliance with these and all other financial covenants at December 31, 2011.

        The terms of the senior notes provide for customary events of default, including, but not limited to: (i) failure to pay any principal or interest when due, (ii) failure to comply with covenants and limitations, (iii) certain insolvency or receivership events affecting us or any of our subsidiaries, and (iv) unsatisfied material judgments, claims or liabilities against us. There were no events of default under the senior notes at December 31, 2011.

        Interest expense associated with the company's long term debt is comprised of the following:

	2009			2010			2011
Interest expense	$	19,675		$	14,882		$	13,309
Change in the fair value of non-hedged derivative instruments		(893	)		(1,454	)		(664	)
Amortization of deferred financing costs		876			876			836
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs	$	19,658		$	14,304		$	13,481

F-16

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

5. Long-Term Debt (Continued)

        Capital lease obligations on the Company's fleet of vehicles totaled $3,833 and $2,659 at December 31, 2010 and 2011, respectively.

        Required payments under the Company's long-term debt and capital lease obligations are as follows:

	Amount
2012	$	4,190
2013		98,098
2014		503
2015		100,037
2016		—
Thereafter		—
	$	202,828

        For purposes of financial reporting, the Company's Secured Credit Agreement approximates book value at December 31, 2011 given that the interest rates associated with the credit facility approximate current market rates. The Company's senior notes are valued at approximately $102,625 based on quoted market rates at December 31, 2011.

        The Company historically has not needed sources of financing other than its internally generated cash flow and revolving credit facilities to fund its working capital, capital expenditures and smaller acquisitions. See Note 20, "Subsequent Events," for further information.

6. Fair Value Measurements

        The Company has adopted accounting guidance regarding fair value measurements, which defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The guidance utilizes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The following is a brief description of those three levels:

        Level 1: Observable inputs such as quoted prices (unadjusted) in active markets for identical assets or liabilities.

        Level 2: Inputs, other than quoted prices that are observable for the asset or liability, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active.

        Level 3: Unobservable inputs that reflect the reporting entity's own assumptions.

F-17

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

6. Fair Value Measurements (Continued)

        The following table summarizes the basis used to measure certain financial assets and financial liabilities at fair value on a recurring basis in the consolidated balance sheet at December 31, 2011:

			Basis of Fair Value Measurments
	Balance at December 31, 2011		Quoted Prices In Active Markets for Identical Items (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Interest rate swap derivative financial instruments (included in accrued expenses and other current liabilities)	$	1,692	$	—	$	1,692	$	—
Interest rate swap derivative financial instruments (included in other liabilities)	$	349	$	—	$	349	$	—
Fuel comodity derivative (included in accrued expenses)	$	34	$	—	$	—	$	34

        The Company has entered into standard International Swaps and Derivatives Association ("ISDA") interest rate swap agreements (the "Swap Agreements") to manage the interest rate risk associated with its debt. The interest rate Swap Agreements effectively convert a portion of the Company's variable rate debt to a long-term fixed rate. Under these agreements the Company receives a variable rate of LIBOR plus a markup and pays a fixed rate.

        The Company also entered into an interest rate swap agreement to manage the interest rate associated with its senior unsecured notes. This interest rate swap agreement effectively converted a portion ($100 million) of our fixed rate senior unsecured notes to a variable rate. Under this agreement the Company received the fixed rate of 7.625% and paid a variable rate of LIBOR plus the applicable margin charged by the banks. This interest rate swap agreement had an associated call feature that allowed the counterparty to terminate this agreement at their option. On July 22, 2011, the counterparty exercised their right to terminate this agreement effective August 21, 2011. The Company received proceeds from this termination in the amount of $2,542. The amount is reflected in the operating section of the statement of cash flow.

        In December 2010 the Company entered into a fuel commodity derivative to manage the fuel cost of its fleet of vehicles. The settlements under the agreement were effective April 1, 2011 and expired December 31, 2011. The derivative had a monthly notional amount of 80,000 gallons from April 1, 2011 through December 31, 2011 for a total notional amount of 720,000 gallons. The Company had a put price of $3.015 per gallon and a strike price of $3.50 per gallon. This contract resulting in $103 of net realized gains during 2011 was settled as of December 31, 2011. On September 23, 2011, the Company entered into an additional fuel commodity derivative. This derivative has a monthly notional amount of 85 thousand gallons and settlements under the agreement are effective from January 1, 2012 through December 31, 2012 for a total notional amount of 1.02 million gallons. The Company has a put price of $3.205 per gallon and a strike price of $3.70 per gallon. The Company recognized a non-cash unrealized loss of $34 for the year ended December 31, 2011 on the remaining effective fuel commodity derivative as a result of change in fair value. The activity related to the fuel commodity derivative is reflected in the operating section of the statement of cash flow.

F-18

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

6. Fair Value Measurements (Continued)

        The fair value of these interest rate derivatives are based on quoted prices for similar instruments from a commercial bank and are considered a Level 2 item. The fuel commodity derivative is based on market assumptions and a quoted price from the counter party and is considered a Level 3 item. The activity related to the interest rate derivative is reflected in the operating section of the statement of cash flow.

        The fuel commodity derivative activity for the year ended December 31, 2011 is as follows:

Balance, December 31, 2010	$	—
Realized gains		103
Unrealized losses		(34	)
Settlements		(103	)
Balance, December 31, 2011	$	(34	)

        One of the Company's interest rate Swap Agreements qualifies as a cash flow hedge while the others do not. Change in fair value of the interest rate Swap Agreements that do not qualify for hedge accounting treatment is recognized in the income statement in the period in which the change occurs. The effective portion of the interest rate Swap Agreement that qualifies for hedge accounting is included in Other Comprehensive Loss in the period in which the change occurs, while the ineffective portion, if any, is recognized in income in the period in which the change occurs.

        During the first quarter of 2010, the Company no longer qualified for hedge accounting treatment for one of its interest rate swap agreements. Accordingly, the amount included in Accumulated Other Comprehensive Loss at the time hedge accounting was lost must be reclassified as an earnings charge through the maturity date of the derivative. This charge amounted to $448 for the year ended December 31, 2011. The remaining balance of $152 associated with this swap and included in Accumulated Other Comprehensive Income will be charged against income through the maturity date of the swap agreement on April 1, 2013.

        The table below outlines the details of each remaining Swap Agreement:

Date of Origin	Original Notional Amount		Fixed/ Amortizing	Notional Amount December 31, 2011		Expiration Date	Fixed Rate
May 8, 2008	$	45,000	Amortizing	$	30,000	Apr 1, 2013		3.78	%
May 8, 2008	$	40,000	Amortizing	$	25,000	Apr 1, 2013		3.78	%

        In accordance with the interest rate Swap Agreements and on a quarterly basis, interest expense is calculated based on the floating 90-day LIBOR and the fixed rate. With regard to the Company's floating to fixed rate swap agreements, if interest expense, as calculated, is greater based on the 90-day LIBOR, the financial institution pays the difference to the Company. If interest expense, as calculated, is greater based on the fixed rate, the Company pays the difference to the financial institution. With regard to the Company's fixed to floating rate interest rate swap agreement, if interest expense, as calculated, is greater based on the 90-day LIBOR, the Company pays the difference to the financial

F-19

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

6. Fair Value Measurements (Continued)

institution. If interest expense, as calculated, is greater based on the fixed rate, the financial institution pays the difference to the Company.

        Depending on fluctuations in the LIBOR, the Company's interest rate exposure and its related impact on interest expense and net cash flow may increase or decrease. The counterparty to the interest rate Swap Agreements exposes the Company to credit loss in the event of non-performance; however, nonperformance is not anticipated.

        The tables below display the impact the Company's derivative instruments had on the Consolidated Balance Sheets as of December 31, 2010 and 2011 and the Consolidated Income Statements for the years ended December 31, 2009, 2010 and 2011.

Fair Values of Derivative Instruments

	Liability Derivatives
	December 31, 2010				December 31, 2011
	Balance Sheet Location	Fair Value			Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate contracts	Accrued expenses	$	1,015		Accrued expenses	$	949
Interest rate contracts	Other liabilites		931		Other liabilites		190
Derivatives not designated as hedging instruments:
Interest rate contracts	Accrued expenses		(532	)	Accrued expenses		743
Interest rate contracts	Other liabilites		4		Other liabilites		159
Fuel commodity derivative	Accrued expenses		—		Accrued expenses		34
Total derivatives		$	1,418			$	2,075

	The Effect of Derivative Instruments on the Consolidated Income Statements For the Years Ended December 31, 2009, 2010 and 2011
	Amount of Gain (Loss) Recognized in OCI on Derivative (Effective Portion) December 31,																				Location of Gain or (Loss) Recognized in Income on Derivative
										Location of Gain or (Loss)Reclassified from Accumulated OCI into Income	Amount of Loss Reclassified from Accumulated OCI into Income December 31,									Derivatives Not Designated as Hedging Instruments		Amount of (Loss) Gain Recognized in Income on Derivative December 31,
Derivatives in Net Investment Hedging Relationships
	2009			2010			2011				2009			2010			2011					2009			2010		2011
Interest rate contracts	$	(569	)	$	(2,026	)	$	(247	)	Interest expense, including change in fair value of non-hedged derivative instuments	$	(2,310	)	$	(2,817	)	$	(1,502	)	Interest rate contracts	Interest expense, including change in fair value of non-hedged derivative instuments	$	(615	)	$	3,480	$	1,878
Fuel commodity derivative	$	—		$	—		$	—		Cost of revenue	$	—		$	—		$	—		Fuel commodity derivative	Cost of revenue	$	—		$	—	$	69

        The table above includes realized and unrealized gains and losses related to derivative instruments.

F-20

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

7. Prepaid Facilities Management Rent and Other Current Assets

        Prepaid facilities management rent and other current assets consist of the following:

	December 31,
	2010		2011
Prepaid facilities managment rent	$	4,455	$	3,901
Supplies		3,797		3,925
Notes receivable		76		72
Due from vendor		26		298
Prepaid marketing		97		89
Income tax receivable		229		—
Prepaid insurance		487		483
Other		749		992
	$	9,916	$	9,760

8. Prepaid Facilities Management Rent and Other Assets

        Prepaid facilities management rent and other assets consist of the following:

	December 31,
	2010		2011
Prepaid facilities managment rent	$	10,173	$	10,506
Notes receivable		123		88
Deposits		94		80
Other		296		281
	$	10,686	$	10,955

9. Property, Plant and Equipment

        Property, plant and equipment consist of the following:

		December 31,
	Estimated Useful Life
		2010		2011
Facilities management equipment	2-10 years	$	308,173	$	322,972
Facilities management improvements	7-10 years		14,604		15,307
Leasehold improvements	5-10 years		1,521		1,601
Computer equipment and software	3-10 years		9,335		10,209
Furniture and fixtures	2-7 years		6,392		6,560
Trucks and autos	3-5 years		11,216		11,103
			351,241		367,752
Less: accumulated depreciation			225,487		241,961
			125,754		125,791
Facilities management equipment, not yet placed in service			2,314		1,413
Property, plant and equipment, net		$	128,068	$	127,204

F-21

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

9. Property, Plant and Equipment (Continued)

        Depreciation of property, plant and equipment totaled $33,461, $31,129, and $28,718 for the years ended December 31, 2009, 2010 and 2011, respectively.

        At December 31, 2010 and 2011, trucks and autos included $10,736 and $10,647, respectively, of equipment under capital lease with an accumulated amortization balance of $6,903 and $7,988, respectively.

10. Goodwill and Intangible Assets

        Goodwill and intangible assets consist of the following:

	As of December 31, 2010
	Cost		Accumulated Amortization		Net Book Value
Goodwill	$	58,608			$	58,608
	$	58,608			$	58,608
Intangible assets:
Trade name	$	14,050	$	—	$	14,050
Non-compete agreements		4,041		3,995		46
Contract rights		237,888		60,966		176,922
Distribution rights		1,623		621		1,002
Deferred financing costs		6,798		3,674		3,124
	$	264,400	$	69,256	$	195,144

	As of December 31, 2011
	Cost		Accumulated Amortization		Net Book Value
Goodwill	$	58,173			$	58,173
	$	58,173			$	58,173
Intangible assets:
Trade name	$	14,050	$	—	$	14,050
Non-compete agreements		3,187		3,170		17
Contract rights		237,768		72,730		165,038
Distribution rights		1,623		784		839
Deferred financing costs		5,207		3,542		1,665
	$	261,835	$	80,226	$	181,609

F-22

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

10. Goodwill and Intangible Assets (Continued)

        Estimated future amortization expense of intangible assets consists of the following:

2012	$	12,281
2013		11,960
2014		11,855
2015		11,740
2016		11,527
Thereafter		107,273
	$	166,636

        Amortization expense of intangible assets for the years ended December 31, 2009, 2010 and 2011 was $13,139, $13,234, and $12,791, respectively.

11. Accrued Expenses

        Accrued expenses consist of the following:

	December 31,
	2010		2011
Accrued interest	$	2,083	$	2,895
Accrued salaries/benefits		1,491		1,494
Accrued commission/bonuses		4,070		3,519
Current portion of fair value of derivative instruments		483		1,726
Accrued stock compensation		720		616
Reserve for refunds		499		517
Accrued rent		789		645
Current portion of deferred retirement obligation		104		104
Accrued professional fees		586		1,186
Accrued personal property taxes		1,040		1,029
Accrued sales tax		2,657		2,708
Accrued benefit insurance		1,039		983
Other accrued expenses		437		463
	$	15,998	$	17,885

F-23

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

12. Income Taxes

        The federal and state income taxes consist of the following:

	Years Ended December 31,
	2009			2010		2011
Current state	$	(129	)	$	1	$	195
Deferred state		598			475		43
Current federal		(4,135	)		—		—
Deferred federal		4,944			1,700		1,984
Total income taxes	$	1,278		$	2,176	$	2,222

        The net deferred tax liability in the accompanying balance sheets includes the following amounts of deferred tax assets and liabilities at December 31:

	2010			2011
Current deferred tax assets (liabilities):
Accounts receivable	$	284		$	147
Inventory		97			62
Accrued bonus and vacation		405			455
Accrued sales tax		—			248
Accrued rent		305			246
Prepaid expenses		(188	)		(184	)
Other		60			70
		963			1,044
Non-current deferred tax (liabilities) assets:
Depreciation		(32,037	)		(37,096	)
Amortization		(18,663	)		(21,467	)
Other comprehensive income		983			493
Stock based compensation		2,691			3,261
Derivative instrument interest		(436	)		286
Net operating loss carryforwards		4,769			9,993
AMT credits		871			871
Other		450			235
		(41,372	)		(43,424	)
Valuation allowance against non-current deferred tax assets		(451	)		(380	)
		(41,823	)		(43,804	)
Net deferred tax liabilities	$	(40,860	)	$	(42,760	)

F-24

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

12. Income Taxes (Continued)

        For the years ended December 31, 2009, 2010 and 2011, the statutory income tax rate differed from the effective rate primarily as a result of the following differences:

	2009			2010			2011
Income taxes computed at federal statutory rate		34.0	%		34.0	%		34.0	%
State income taxes, net of federal benefit		11.7			6.9			6.8
Change in state deferred rate		(1.1	)		(0.4	)		(5.0	)
Non-deductible compensation		—			1.8			3.3
Change in valuation allowance		4.1			0.1			(0.9	)
Meals & entertainment		3.3			1.6			1.4
Non-deductible stock options		2.1			0.3			0.5
Other		1.0			(0.9	)		0.3
Effective tax rate		55.1	%		43.4	%		40.4	%

        At December 31, 2011, the Company had a federal net operating loss carryforward of $28,727, of which $1,528 expires in the year 2028, $9,960 expires in the year 2030 and $17,239 expires in the year 2031, and state net operating loss carryforwards of $22,026 which expire at various times through the year 2031. At December 31, 2011, $3,206 of federal and state net operating loss carryforwards relate to deduction for stock option compensation for which the associated tax benefit will be credited to additional paid in capital when realized. The Company has evaluated the positive and negative evidence bearing upon the realization of the net operating losses and has decreased the valuation allowance to $380 for the corresponding deferred tax asset, which is comprised principally of state net operating loss carryovers incurred not expected to be utilized.

        The Company and its subsidiaries are subject to U.S. federal income tax as well as to income tax of multiple state jurisdictions. The Company has concluded all U.S. federal income tax matters for years through 2007. All material state and local income tax matters have been concluded for years through 2006.

        As of December 31, 2011 and 2010, the uncertain tax positions recognized by the Company in the consolidated financial statements were not material.

13. Preferred Stock Purchase Rights

        The Company has adopted a Shareholder Rights Agreement, the purpose of which is, among other things, to enhance the Board's ability to protect shareholder interests and to ensure that shareholders receive fair treatment in the event any coercive takeover attempt of the Company is made in the future. The Shareholder Rights Agreement could make it more difficult for a third party to acquire, or could discourage a third party from acquiring, the Company or a large block of the Company's Common Stock. The following summary description of the Shareholder Rights Agreement does not purport to be complete and is qualified in its entirety by reference to the Company's Shareholder Rights Agreement, which has been previously filed with the Securities and Exchange Commission as an exhibit to a Registration Statement on Form 8-A.

F-25

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

13. Preferred Stock Purchase Rights (Continued)

        Pursuant to the terms of a Shareholder Rights Agreement (the "Rights Agreement"), the Board of Directors declared a dividend distribution on June 15, 2009 of one Preferred Stock Purchase Right (a "Right") for each outstanding share of Common Stock of the Company (the "Common Stock") to stockholders of record as of the close of business on June 15, 2009 (the "Record Date"). In addition, one Right will automatically attach to each share of Common Stock issued between the Record Date and the Distribution Date (as hereinafter defined). Under certain circumstances, each Right entitles the holder thereof to purchase from the Company a unit consisting of one ten thousandth of a share (a "Unit") of Series A Junior Participating Cumulative Preferred Stock, par value $.01 per share, of the Company (the "Preferred Stock"), at a cash exercise price of $45.00 per Unit, subject to adjustment. The Rights are not exercisable and are attached to and trade with all shares of Common Stock outstanding as of, and issued subsequent to, the Record Date until the earlier to occur of (i) the close of business on the tenth calendar day following the first public announcement that a person or group of affiliated or associated persons (an "Acquiring Person") has acquired beneficial ownership of 15% or more of the outstanding shares of Common Stock, other than as a result of repurchases of stock by the Company or certain inadvertent actions by a stockholder (the date of said announcement being referred to as the "Stock Acquisition Date") or (ii) the close of business on the tenth business day (or such later day as the Board of Directors may determine) following the commencement of a tender offer or exchange offer that could result upon its consummation in a person or group becoming the beneficial owner of 15% or more of the outstanding shares of Common Stock (the earlier of such dates being herein referred to as the "Distribution Date"). The Rights will expire at the close of business on June 15, 2019 (the "Expiration Date"), unless previously redeemed or exchanged by the Company as described below. Until a Right is exercised, the holder will have no rights as a stockholder of the Company (beyond those as an existing stockholder), including the right to vote or to receive dividends.

        In the event that a Stock Acquisition Date occurs, each holder of a Right (other than an Acquiring Person) will be entitled to receive upon exercise, in lieu of a number of Units of Preferred Stock, that number of shares of Common Stock having a market value of two times the exercise price of the Right. In the event that, at any time following the Stock Acquisition Date, (i) the Company merges with and into any other person, and the Company is not the continuing or surviving corporation, (ii) any person merges with and into the Company and the Company is the continuing or surviving corporation of such merger and, in connection with such merger, all or part of the shares of Common Stock are changed into or exchanged for securities of any other person or cash or any other property, or (iii) 50% or more of the Company's assets or earning power is sold, each holder of a Right (other than an Acquiring Person) will be entitled to receive, upon exercise, common stock of the acquiring company having a market value equal to two times the exercise price of the Right. Rights that are or were beneficially owned by an Acquiring Person may (under certain circumstances specified in the Rights Agreement) become null and void.

        The Rights may be redeemed in whole, but not in part, at a price of $0.001 per Right by the Board of Directors only until the earlier of (i) the time at which any person becomes an Acquiring Person or (ii) the Expiration Date.

F-26

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

14. Commitments and Contingencies

        The Company is involved in various litigation proceedings arising in the normal course of business. In the opinion of management, the Company's ultimate liability, if any, under pending litigation would not materially affect its financial condition, results of its operations, or its cash flow.

        Leases.    The Company leases certain equipment and facilities under non-cancelable operating leases. The Company also leases certain vehicles under capital leases.

        Future minimum lease payments under non-cancelable operating and capital leases consist of the following:

	Capital Leases		Operating Leases
Year ended December 31,
2012	$	1,190	$	3,473
2013		929		2,925
2014		503		2,581
2015		37		2,255
2016		—		607
Thereafter		—		494
		2,659	$	12,335
Less: future minimum lease payments due within one year		1,190
Amounts due after one year	$	1,469

        Rent expense incurred by the Company under non-cancelable operating leases totaled $3,966, $4,338, and $4,242 for the years ended December 31, 2009, 2010 and 2011, respectively.

        Guaranteed Facilities Management Rent Payments.    The Company operates card- and coin-operated facilities management laundry rooms under various lease agreements in which the Company is required to make minimum guaranteed rent payments to the respective lessors. The following is a schedule by years of future minimum guaranteed rent payments required under these lease agreements that have initial or remaining non-cancelable contract terms in excess of one year as of December 31, 2011:

2012	$	17,030
2013		13,577
2014		10,616
2015		7,696
2016		6,086
Thereafter		13,330
	$	68,335

15. Employee Benefit and Stock Plans

        Retirement Plans.    The Company maintains a qualified profit-sharing/401(k) plan (the "Plan") covering substantially all employees. The Company's contributions to the Plan are at the discretion of

F-27

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

15. Employee Benefit and Stock Plans (Continued)

the Board of Directors. Costs under the Plan amounted to $1,396, $0 and $839 for the years ended December 31, 2009, 2010, and 2011, respectively.

        Stock Option and Incentive Plans.    On April 7, 1997, the Company's stockholders approved the 1997 Stock Option and Incentive Plan for the Company (the "1997 Stock Plan"). On May 26, 2005, the Company's stockholders approved the 2005 Stock Option and Incentive Plan for the Company (the "2005 Stock Plan"). On May 8, 2009, the Company's stockholders approved the 2009 Stock Option and Incentive Plan for the Company which was amended by the stockholders on May 26, 2010 (the "2009 Stock Plan" and together with the 1997 and 2005 Stock Plans the "Stock Plans"). The Stock Plans are designed and intended as a performance incentive for officers, employees, and independent directors to promote the financial success and progress of the Company. All officers, employees and independent directors are eligible to participate in the Stock Plans. Awards, when made, may be in the form of stock options, restricted stock, restricted stock units, unrestricted stock options, and dividend equivalent rights. The Stock Plans require the maximum term of options to be ten years. Costs under the Plans amounted to $2,593, $3,195, and $3,673 for the years ended December 31, 2009, 2010 and 2011, respectively. The related income tax benefit recognized was $946, $1,214, and $1,371 for the years ended December 31, 2009, 2010 and 2011, respectively.

        Employee options generally vest such that one-third of the options will become exercisable on each of the first through third anniversaries of the date of grant of the options; however, the administrator of the Stock Plans may determine, at its discretion, the vesting schedule for any option award. In the event of termination of the optionee's relationship with the Company, vested options not yet exercised terminate within 90 days. The restricted stock granted to independent directors as part of their annual compensation vests on May 1^st of the succeeding year. Directors have one year after leaving the board to exercise previously granted options. The exercise prices are the fair market value of the shares underlying the options on the respective dates of the grants. The Company issues shares upon exercise of options from its treasury shares, if available. The grant-date fair value of employee share options and similar instruments is estimated using the Black-Scholes option-pricing model.

        The fair values of the stock options granted in 2009, 2010, and 2011 were estimated using the following components:

	2009	2010	2011
Weighted average fair value of options at grant date	$3.06	$3.77	$6.75
Risk free interest rate	1.695% – 2.35%	2.167% – 2.44%	2.301% – 2.642%
Estimated forfeiture rate	0.00% – 11.00%	0.00% – 16.00%	0.00% – 16.00%
Estimated option term	6.0 – 8.5 years	5.0 – 6.0 years	6.0 – 7.0 years
Expected volatility	35.53% – 43.40%	49.46% – 51.53%	49.16% – 50.89%

        The expected volatility of the Company's stock price was based on the weighted average of the historical performance over the prior number of years equal to the expected term and the two most recent years.

F-28

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

15. Employee Benefit and Stock Plans (Continued)

        The following is a summary of stock option plan activity under the Plans as of December 31, 2011, and changes during the year then ended:

	Options			Weighted Average Exercise Price		Weighted Average Grant Date Fair Value
Outstanding at January 1, 2011		1,996,577		$	9.40	$	3.54
Granted		258,806		$	14.98	$	6.75
Exercised		(134,926	)	$	7.10	$	2.89
Forfeited		(29,283	)	$	12.31	$	5.32
Outstanding at December 31, 2011		2,091,174		$	10.20	$	3.96
Exercisable at December 31, 2011
Weighted average remaining life of the outstanding options							6.3
Weighted average remaining life of the exercisable options							5.56
Total intrinsic value of the outstanding options						$	7,881
Total intrinsic value of the exercisable options						$	6,009

	Year Ended December 31,
	2009		2010		2011
Weighted average fair value of options granted	$	3.06	$	3.77	$	6.75
Intrinsic value of options exercised		468		3,243		1,065
Fair value of shares vested in 2011		4,027		1,583		1,236

        A summary of the status of the Company's nonvested shares as of December 31, 2011 and changes during the year then ended is presented below:

	Options			Average Grant Date Fair Value
Nonvested at January 1, 2011		731,469		$	3.32
Granted		258,806		$	6.75
Vested		(374,482	)	$	3.30
Forfeited		(26,450	)	$	5.49
Nonvested at December 31, 2011		589,343		$	4.74

        In the year ended December 31, 2011, the Company granted restricted stock units covering 89,441 shares of stock with an average fair market value on date of grant of $14.91 per share. The stock vests in one year upon the achievement of certain performance objectives as determined by the Board of Directors at the beginning of the fiscal year. In addition, the Company granted a cash award equivalent to 44,959 restricted stock units and subject to the same performance criteria. The award had a fair value of $13.79 per share at December 31, 2011. As part of their annual compensation, the Company granted the independent directors 32,064 restricted stock units with a fair market value of $14.97 per

F-29

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

15. Employee Benefit and Stock Plans (Continued)

share on the date of grant. The restricted stock units vest over three years. The Company also granted restricted stock units covering 8,820 shares of stock with a fair market value of $15.60 per share that vest over three years and do not have a performance requirement. Restricted stock activity for fiscal 2011 is presented below:

	Restricted Stock			Weighted Average Grant Date Fair Value
Outstanding at January 1, 2011, including restricted stock to be settled in cash		203,550		$	10.93
Restricted Stock Granted		175,285		$	14.86
Dividend Earned		4,856		$	—
Restricted Stock Issued		(134,055	)	$	10.30
Restricted Stock Settled in Cash		(28,025	)	$	14.95
Restricted Stock Forfeited		(7,521	)	$	9.78
Outstanding at December 31, 2011		214,090		$	13.91
Restricted stock earned during the year		124,093		$	13.95
Cash award equivalent of restricted stock units earned during the year		29,858		$	13.79
Weighted average remaining life of the outstanding restricted stock		1.45
Total intrinsic value of the outstanding restricted stock				$	77

        Stock based compensation expense related to nonvested options and restricted shares will be recognized in the following years:

2012	$	2,306
2013		1,196
2014		95
	$	3,597

        At December 31, 2011, the stock plans provide for the issuance of up to 6,116,587 shares of common stock of which 1,638,915 shares have been issued pursuant to the exercise of option agreements or restricted stock awards. At December 31, 2011, 2,091,174 shares are subject to outstanding options, 214,088 shares have been granted, of which 132,355 are subject to certain performance criteria and 2,172,410 shares remain available for issuance. Of the 2,172,410 shares, 101,089 shares have been committed to future restricted stock awards for which performance criteria have not yet been established. Upon the adoption of the 2009 plan, no additional options can be issued from the 1997 and 2005 plans.

F-30

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

15. Employee Benefit and Stock Plans (Continued)

        Mac-Gray Corporation 2001 Employee Stock Purchase Plan.    The Company established the Mac-Gray Corporation 2001 Employee Stock Purchase Plan (the "ESPP") in May 2001. Under the terms of the ESPP, eligible employees may have between 1% and 15% of eligible compensation deducted from their pay to purchase the company common stock. The per share purchase price is the fair market value of the stock on, the lower of, the first day or the last day of each six month interval. Up to 500,000 shares may be offered pursuant to the ESPP. The plan includes certain restrictions, such as the holding period of the stock by employees. At December 31, 2011, there were 120 participants in the ESPP. The number of shares of common stock purchased through the ESPP was 25,821 and 24,487 for the years ended December 31, 2010 and 2011, respectively. There have been 328,100 shares purchased since the inception of the ESPP. At December 31, 2010 and 2011, the Company had accumulated employee withholdings associated with this plan of $103 and $141 for acquisition of stock in 2011 and 2012, respectively.

16. Payment of dividends

        On February 5, 2010, the Company's Board of Directors approved the initiation of a quarterly dividend policy for its common stock. The Company had not previously paid dividends on any of its shares of capital stock. On January 20, 2011, the Company's Board of Directors approved an increase to the quarterly dividend policy to $0.055 per share ($0.22 per share on an annualized basis). The Company declared dividends of $0.055 per share payable on April 1, 2011, July 1, 2011, October 1, 2011 and January 3, 2012. All dividends were paid in 2011 and have been reflected in the current financial statements.

17. Repurchase of Common Stock

        On December 21, 2011, the Company's Board of Directors authorized a share repurchase program under which the Company is authorized to purchase up to an aggregate of $2,000 of its common stock. As of December 31, 2011, the Company had not repurchased any shares.

18. Earnings Per Share

	Year Ended December 31,
	2009		2010			2011
Income (loss) from continuing operations, net	$	1,041	$	2,829		$	3,276
Income (loss)from discontinued operations, net		1,074		(250	)		—
Net income	$	2,115	$	2,579		$	3,276
Weighted average number of common shares outstanding—basic		13,529		13,797			14,234
Effect of dilutive securites: Stock options		411		582			742
Weighted average number of common shares outstanding—diluted		13,940		14,379			14,976
Earnings(loss) per share—basic—continuing operations	$	0.08	$	0.21		$	0.23
Earnings(loss) per share—diluted—continuing operations	$	0.07	$	0.20		$	0.22
Earnings (loss) per share—basic—discontinued operations	$	0.08	$	(0.02	)	$	—
Earnings (loss) per share—diluted—discontinued operations	$	0.08	$	(0.02	)	$	—
Earnings per share—basic	$	0.16	$	0.19		$	0.23
Earnings per share—diluted	$	0.15	$	0.18		$	0.22

F-31

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

18. Earnings Per Share (Continued)

        There were 850 shares at December 31, 2009, 671 shares at December 31, 2010 and 295 shares at December 31, 2011 under option plans that were excluded from the computation of diluted earnings per share at December 31, 2009, 2010 and 2011, respectively, due to their anti-dilutive effects.

19. Summary of Quarterly Financial Information (unaudited)

	Year Ended December 31, 2010
	1st Qtr			2nd Qtr		3rd Qtr		4th Qtr			Total
Revenue	$	81,503		$	78,541	$	78,241	$	81,726		$	320,011
Cost of revenue		66,118			66,562		65,883		68,696			267,259
Gross margin		15,385			11,979		12,358		13,030			52,752
Operating expenses		8,248			8,055		8,046		9,094			33,443
Income from operations		7,137			3,924		4,312		3,936			19,309
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs		4,346			2,054		2,909		4,995			14,304
Income (loss) from continuing operations before income tax expense		2,791			1,870		1,403		(1,059	)		5,005
Income tax expense (benefit)		1,319			641		577		(361	)		2,176
Income (loss) from continuing operations		1,472			1,229		826		(698	)		2,829
Loss from discontinued operations, net		(250	)		—		—		—			(250	)
Net income (loss)	$	1,222		$	1,229	$	826	$	(698	)	$	2,579
Earnings (loss) per share—basic—from continuing operations	$	0.11		$	0.09	$	0.06	$	(0.05	)	$	0.21	(a)
Earnings (loss) per share—diluted—from continuing operations	$	0.11		$	0.09	$	0.06	$	(0.05	)	$	0.20	(a)
Loss per share—basic—from discontinued operations	$	(0.02	)	$	—	$	—	$	—		$	(0.02	)(a)
Loss per share—diluted—from discontinued operations	$	(0.02	)	$	—	$	—	$	—		$	(0.02	)(a)
Earnings (loss) per share—basic	$	0.09		$	0.09	$	0.06	$	(0.05	)	$	0.19	(a)
Earnings (loss) per share—diluted	$	0.09		$	0.09	$	0.06	$	(0.05	)	$	0.18	(a)
Weighted average common shares outstanding—basic		13,677			13,791		13,807		13,913			13,797
Weighted average common shares outstanding—diluted		14,005			14,405		14,402		13,913			14,379

(a)

The sum of the quarterly earnings per share amounts may not equal the full year amount since the computations of the weighted average shares outstanding for each quarter and the full year are computed independently of each other.

F-32

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

19. Summary of Quarterly Financial Information (unaudited) (Continued)

	Year Ended December 31, 2011
	1st Qtr		2nd Qtr		3rd Qtr		4th Qtr			Total
Revenue	$	82,293	$	78,589	$	78,492	$	82,654		$	322,028
Cost of revenue		66,404		66,674		65,716		68,006			266,800
Gross margin		15,889		11,915		12,776		14,648			55,228
Operating expenses		8,594		8,470		7,975		9,316			34,355
Operating income		7,295		3,445		4,801		5,332			20,873
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs		3,817		2,664		3,682		3,318			13,481
Loss on early extinguishment of debt		—		—		—		(1,894	)		(1,894	)
Income before income tax expense		3,478		781		1,119		120			5,498
Income tax expense		1,412		277		515		18			2,222
Net income	$	2,066	$	504	$	604	$	102		$	3,276
Earnings per share—basic	$	0.15	$	0.04	$	0.04	$	0.01		$	0.23	(a)
Earnings per share—diluted	$	0.14	$	0.04	$	0.04	$	0.01		$	0.22	(a)
Weighted average common shares outstanding—basic		14,090		14,244		14,286		14,313			14,234
Weighted average common shares outstanding—diluted		14,825		15,033		15,000		15,023			14,976

(a)

The sum of the quarterly earnings per share amounts may not equal the full year amount since the computations of the weighted average shares outstanding for each quarter and the full year are computed independently of each other.

20. Subsequent Events

        On January 17, 2012, the Company's Board of Directors approved a 10% increase in the quarterly dividend to $0.0605 per share ($0.242 per share on an annualized basis). The Board declared a dividend of $0.0605 per share payable on April 1, 2012 to stockholders of record at the close of business on March 15, 2012.

        On February 29, 2012, the Company entered into an Amended and Restated Senior Secured Credit Agreement. The 2012 Credit Agreement provides for borrowings up to $250,000 under a revolving credit facility (the "Revolver"). The 2012 Credit Agreement matures on February 28, 2017. The 2012 Credit Agreement is collateralized by a blanket lien on the assets of the Company and each of its subsidiaries as well as a pledge by the Company of all the capital stock of its subsidiaries. Outstanding indebtedness under the 2012 Credit Agreement bears interest at a fluctuating rate equal to (i) in the case of Eurodollar rate loans, the LIBOR rate plus an applicable percentage, ranging from 1.75% to 2.75% per annum, determined by reference to our consolidated total leverage ratio, and (ii) in the case of base rate loans and swingline loans, the higher of (a) the federal funds rate plus

F-33

MAC-GRAY CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)

(In thousands, except per share data)

20. Subsequent Events (Continued)

0.50%, (b) the annual rate of interest announced by Bank of America, N.A. as its "prime rate," or (c) for each day, the floating rate of interest equal to LIBOR for a one month term quoted for such date (the highest of which is defined as the "Base Rate"), plus, in each case, an applicable percentage, ranging from 0.75% to 1.75% per annum, determined by reference to our consolidated total leverage ratio.

        The Company will pay a commitment fee equal to a percentage of the actual daily-unused portion of the Revolver under the 2012 Credit Agreement. This percentage will be determined quarterly by reference to the Company's consolidated total leverage ratio and will range between 0.250% per annum and 0.500% per annum. For purposes of the calculation of the commitment fee, letters of credit will be considered usage under the Revolver, but swingline loans will not be considered usage under the Revolver.

        The 2012 Credit Agreement includes certain financial and operational covenants, including restrictions on paying dividends and other distributions, making certain acquisitions and incurring indebtedness, and requires that the Company maintain certain financial ratios. The most significant financial ratios that the Company is required to maintain include a consolidated total leverage ratio of not greater than 3.75 to 1.00 (3.50 to 1.00 as of December 31, 2013 and thereafter) and a consolidated cash flow coverage ratio of not less than 1.20 to 1.00.

        As of December 31, 2011, the Company has non-cash net deferred financing costs of $498 related to the 2008 Senior Secured Credit Facility. The Company is in the process of evaluating any potential write-off associated with the 2012 Secured Credit Facility.

        On February 29, 2012, the Company issued a notice to redeem $100,000 of its senior notes effective March 30, 2012. On the effective date, the Company will redeem $100,000 of its senior notes, which will constitute a full redemption of the notes, by utilizing $103,495 of availability under the 2012 Credit Agreement.

        As of December 31, 2011, the Company has non-cash net deferred financing costs of $1,167 related to its senior notes which will be written off in conjunction with the redemption.

F-34

MAC-GRAY CORPORATION

SCHEDULE II

VALUATION AND QUALIFYING ACCOUNTS

YEARS ENDED DECEMBER 31, 2009, 2010, AND 2011

	Balance Beginning of Year		Charged to Cost and Expenses		Deductions		Balance at End of Year
Year Ended December 31, 2009:
Allowance for doubtful accounts	$	357	$	90	$	249	$	198
Inventory reserves—valuation adjustment	$	265	$	69	$	104	$	230
Income tax valuation allowance	$	350	$	95	$	—	$	445
Year Ended December 31, 2010:
Allowance for doubtful accounts	$	198	$	169	$	38	$	329
Inventory reserves—valuation adjustment	$	230	$	245	$	223	$	252
Income tax valuation allowance	$	445	$	6	$	—	$	451
Year Ended December 31, 2011:
Allowance for doubtful accounts	$	329	$	139	$	83	$	385
Inventory reserves—valuation adjustment	$	252	$	135	$	225	$	162
Income tax valuation allowance	$	451	$	—	$	71	$	380

F-35

EX-10.38

EXHIBIT 10.38

MAC-GRAY CORPORATION

STOCK OWNERSHIP POLICY

This Stock Ownership Policy (the “Policy”) of Mac-Gray Corporation (the “Company”) was adopted by the Compensation Committee of the Company’s Board of Directors (the “Committee”) on February 3, 2012 (the “Effective Date”).

1.             Purpose

It is the policy of the Company that the Chief Executive Officer, each Executive Vice President, each General Manager, each National Vice President and each Corporate Vice President of the Company (each, a “Covered Individual”), consistent with his or her responsibilities to the stockholders of the Company as a whole, hold a significant equity interest in the Company.

2.             Share Ownership Requirements

(a)           Minimum Share Requirement.  The Company expects that each Covered Individual will make a good faith effort, depending on the circumstances, to attain a level of Share ownership equal to the applicable Minimum Share Requirement.

(b)           Shares.  Shares that count toward the satisfaction of the Minimum Share Requirement include Shares owned outright by the Covered Individual and/or by his or her spouse and/or children (whether individually or jointly), Shares held in trust for the benefit of the Covered Individual and/or for the benefit of his or her spouse and/or children, and Shares and stock units granted to the Covered Individual pursuant to the equity compensation plans of the Company for which restrictions have lapsed.  The Intrinsic Value of vested but unexercised stock options granted to the Covered Individual pursuant to the equity compensation plans of the Company also count toward the satisfaction of the Minimum Share Requirement.  Unvested stock options and restricted stock and restricted stock units still subject to a risk of forfeiture will not count towards satisfaction of the Minimum Share Requirement.

3.             Phase-In Period, Reporting and LTIP

(a)           Phase-In Period.  Covered Individuals are expected to attain a level of Share ownership equal to the Minimum Share Requirement by the fifth (5th) anniversary of the later of (i) the Effective Date or (ii) the date that such Covered Individual commences services as an employee of the Company (the “Phase-In Period”).

(b)           Reporting.  Each Covered Individual must execute and deliver to the Company on an annual basis an attestation, in such form as shall be provided by the Company, regarding his or her compliance with the Minimum Share Requirement.

(c)           LTIP Awards.  In accordance with the terms of the Company’s Long Term Incentive Plan (“LTIP”), a Covered Individual who has not yet satisfied the Minimum Share Requirement will receive stock-settled restricted stock units under the LTIP.  Pursuant to the

LTIP, once a Covered Individual satisfies, and for so long as such Covered Individual remains in compliance with, the Minimum Share Requirement, such Covered Individual may elect to receive either cash-settled or stock-settled restricted stock units.

(d)           Maintaining Share Ownership.  Once a Covered Individual satisfies the Minimum Share Requirement, such Covered Individual must continue to satisfy such requirement for as long as he or she remains a Covered Individual.

4.             Compliance and Enforcement

(a)           Determination of Share Ownership.  The Committee will determine each Covered Individual’s compliance with the Minimum Share Requirement as of December 31st of each year.  After the Phase-In Period, any time a Covered Individual seeks to sell any Shares, he or she must first execute and deliver to the Company an attestation, in such form as shall be provided by the Company, that he or she is then in compliance with the Minimum Share Requirement.

(b)           Enforcement of Minimum Share Requirement.  At the sole discretion of the Committee, the failure of a Covered Individual to satisfy the Minimum Share Requirement after the Phase-In Period may result in one or more of the following consequences, subject to the exceptions set forth in Section 4(c) below: (i) mandatory retention of some or all Shares acquired by such Covered Individual pursuant to the exercise of a stock option or upon the lapse of restrictions with respect to restricted stock and restricted stock units (net of exercise price and taxes payable on account thereof), (ii) review of such Covered Individual’s continued participation in the equity compensation plans of the Company, and (iii) a ban on Share sales by such Covered Individual.

(c)           Exceptions.  The Minimum Share Requirement and other requirements of this Policy may be waived, at the sole discretion of the Committee, for a Covered Individual (i) if compliance would create severe hardship, (ii) if compliance would prevent the Covered Individual from complying with a court order, such as in the case of a divorce settlement, or (iii) in connection with significant and sudden declines in the Fair Market Value of the Shares.  A Covered Individual seeking a waiver from the Minimum Share Requirement on account of one or more of these exceptions must deliver a notice to the Company to be presented to the Committee, advising the Committee of the relevant circumstances and describing the extent of the waiver requested.

5.             Administration of the Policy

(a)           Authority.  The Committee shall administer the Policy in accordance with its provisions.  The Committee shall have full power and authority to interpret the Policy and to adopt such rules for the administration, interpretation and application of the Policy as are consistent herewith and to interpret, amend or revoke any such rules.  The Committee may delegate administrative duties under the Policy to one or more agents as it shall deem necessary or advisable.  Any decision or action taken by the Committee with respect to the administration, interpretation or application of the Policy shall be conclusive and binding on all persons.

(b)           Liability.  No member of the Committee shall be personally liable for any action or determination made in good faith with respect to the Policy or to any settlement of any

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dispute between a Covered Individual and the Company.  The Committee shall be entitled to rely upon the advice, opinions or valuations of any attorneys, consultants, accountants, appraisers, brokers or other persons.

6.             Amendment, Modification, and Termination

This Policy may at any time or from time to time be amended, modified or terminated by the Committee or the Company’s Board of Directors.

7.             Definitions

Wherever the following terms are used herein, they shall have the meanings specified below.

(a)           “Base Compensation” shall mean as of any date, a Covered Individual’s annual base salary at the Company, excluding any bonus compensation, in effect as of such date.

(b)           “Fair Market Value” shall mean at any date the average closing price per Share as reported for the 30-day period ending with such date.

(c)           “Intrinsic Value” shall mean at any time of measurement, the difference between the Fair Market Value at such time of the Shares subject to a stock option minus the aggregate exercise price of such Shares pursuant to such stock option.

(d)           “Minimum Share Requirement” shall mean for each Covered Individual, his or her Base Compensation multiplied by the Salary Multiple for such Covered Individual, divided by the Fair Market Value.

(e)           “Salary Multiple” shall mean for each Covered Individual, the salary multiple set forth below opposite such Covered Individual’s position with the Company.

Position	Salary Multiple
Chief Executive Officer	6
Executive Vice President	3
General Manager	2
National Vice President	1
Corporate Vice President	1

(f)            “Shares” shall mean shares of the Company’s common stock, par value $0.01 per share.

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EX-10.39

EXHIBIT 10.39

MAC-GRAY CORPORATION

LONG TERM INCENTIVE PLAN

(Amended and Restated as of February 3, 2012)

1.             Purpose.  This Plan is intended to create incentives for certain executive officers and key employees of the Company and any Subsidiary to allow the Company to attract and retain in its employ persons who will contribute to the future success of the Company.  It is further the intent of the Company that awards made under this Plan be used to achieve the twin goals of (i) aligning executive incentive compensation with increases in stockholder value over the long term, and (ii) using equity compensation as a tool to retain executive officers and key employees.  In furtherance of the goals, it is the intention of the Company that, except in limited circumstances, fifty percent (50%) of each award made under this Plan will be made in the form of restricted stock units and the remaining fifty percent (50%) in the form of stock options.  Additional awards of restricted stock units only may be made for Annual Excess Awards.

2.             Definitions.  Capitalized terms not otherwise defined herein shall have the meanings set forth below:

2.1          “Annual Target Award” shall mean, for any Participant, a percentage of his or her base salary at the beginning of each Fiscal Year.

2.2          “Annual Excess Award” shall mean, for any Participant, a percentage of his or her Annual Target Award.

2.3          “Committee” shall mean those members of the Compensation Committee of the Board of Directors of the Company who are “non-employee directors” as such term is defined under Rule 16b-3 promulgated under the Securities Exchange Act of 1934, as amended.

2.4          “Company” shall mean Mac-Gray Corporation.

2.5          “Effective Date” shall mean February 27, 2006.

2.6          “Fiscal Year” shall mean the fiscal year of the Company, which is the 12-month period ending December 31 of each year.

2.7          “Participant” shall mean any executive officer or key employee recommended by the Chief Executive Officer and approved by the Committee pursuant to Section 4 to participate herein.

2.8          “Performance Measure” shall mean, for any Fiscal Year, the specific performance measure determined by the Committee for such Fiscal Year based on one or more of the following criteria (which shall be applicable to the organizational level specified by the

Committee, including, but not limited to, the Company or any Subsidiary, a division, an operating unit or a business segment of the Company or any Subsidiary, or any combination of the foregoing):  (i) earnings before interest, taxes, depreciation and amortization, with or without adjustments for interest expense, capital expenditures and non-recurring, non-operating or extraordinary items, including on a per share basis; (ii) return on equity, assets, capital or investment; (iii) changes in the market price of the Stock; (iv) economic value-added; (v) total stockholder returns; (vi) earnings (loss), including on a per share basis; (vii) revenue or sales, (viii) cost savings or realization of synergies; (ix) pre-tax or after-tax profit levels; (x) leverage or other financial ratios, (xi) market share.

2.9          “Plan” shall mean the Mac-Gray Corporation Long Term Incentive Plan, as amended from time to time.

2.10        “Stock” shall mean the common stock, par value $.01 per share, of the Company.

2.11        “Subsidiary” shall mean any corporation or other entity in which the Company has a controlling interest, either directory or indirectly.

3.             Administration.  The Committee shall have sole discretionary power to determine the Performance Measure(s), their target amounts and their relative weighting each year, to determine the vesting schedule for Annual Target Awards and Annual Excess Awards, to interpret the provisions of this Plan, to administer and make all decisions and exercise all rights of the Company with respect to this Plan.  The Committee shall have final authority to apply the provisions of the Plan and determine, in its sole discretion, the amount of the Annual Target Awards and Annual Excess Awards for Participants hereunder and shall also have the exclusive discretionary authority to make all other determinations (including, without limitation, the interpretation and construction of the Plan and the determination of relevant facts) regarding the entitlement to benefits hereunder and the amount of benefits to be paid from the Plan.  The Committee’s exercise of this discretionary authority shall at all times be in accordance with the terms of the Plan and shall be entitled to deference upon review by any court, agency or other entity empowered to review its decision, and shall be enforced provided that it is not arbitrary, capricious or fraudulent.

4.             Eligibility.  For each Fiscal Year, those executive officers and key employees recommended by the Chief Executive Officer and approved by the Committee shall be Participants.  The selection of an individual to be a Participant in any one Fiscal Year does not entitle the individual to be a Participant in any other Fiscal Year.

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5.             Annual Target Awards and Annual Excess Awards.  The Committee shall determine the Annual Target Award and Annual Excess Award for each Participant.  It is expected that 50 percent of the value of the Annual Target Award shall be awarded annually in the form of stock options and 50 percent of the value of the Annual Target Award shall be awarded annually in the form of restricted stock units.  It is expected that 100 percent of the value of the Annual Excess Award shall be awarded annually in the form of restricted stock units.  Value for this purpose shall mean (a) in the case of stock options, the Black-Scholes value of such stock options, and (b) in the case of restricted stock units, the number of units subject to the award multiplied by the average closing price of the Stock for the ten trading days immediately preceding the award date.  Stock options shall have an exercise price equal to the fair market value of the Stock on the date of grant and shall become exercisable over a three-year period, at the rate of 331/3 percent each year, subject to continued employment of the Participant by the Company or a Subsidiary.  Up to 331/3 percent of the restricted stock units subject to an award shall become vested following each Fiscal Year on the date (the “Vesting Date”) on which the Committee makes a determination regarding the achievement of the Performance Measures for such Fiscal Year, subject to continued employment of the Participant by the Company or a Subsidiary.  The actual number of restricted stock units issued in respect of Annual Target Awards and Annual Excess Awards that will vest on a particular Vesting Date will depend on the percentage of each Performance Measure the Company achieved for the relevant Fiscal Year based on a vesting schedule determined by the Committee and included in the relevant restricted stock unit agreements.

The Committee shall review the Company’s audited financial statements promptly after their preparation each year to determine the percentage of each Performance Measure that was achieved for purposes of the Plan.  The Committee shall have full discretion to modify the target amount for any Performance Measure for any Fiscal Year at any time, including without limitation to take into account any acquisitions or other corporate transactions occurring during such Fiscal Year.  If on any Vesting Date all or some of the restricted stock units subject to an award do not vest because the applicable Performance Measure is not achieved at the requisite level, then such unvested restricted stock units shall be forfeited.

In view of the Chief Executive Officer’s significant ownership position in the Stock, he shall have the right, with respect to any award of restricted stock units, to elect to have such restricted stock units settled in cash rather than in Stock.  Further, with respect to any award of restricted stock units to a Participant other than the Chief Executive Officer and provided that such Participant is then in compliance with any applicable stock ownership guidelines (as such compliance is determined by the Committee in its discretion), such Participant shall have the right to elect to have such restricted stock units settled in cash rather than in Stock (an “Election Right”).  The Chief Executive Officer or such other Participant that is entitled to an Election Right, as the case may be, may make such election to have an award of restricted stock units settled in cash at any time within fifteen (15) days following the grant date of such award, provided that Participants other than the Chief Executive Officer that make the election for an award of restricted stock units in respect of the Annual Target Award or Annual Excess Award for a particular Fiscal Year must make the election for all restricted stock units granted to such Participant in respect of the Annual Target Award and Annual Excess Award for such Fiscal Year.  If an election to have an award settled in cash is timely made with respect to an award, such award will be settled in cash on each applicable Vesting Date with the payment amount equal to the aggregate number of restricted stock units that vest on such Vesting Date multiplied

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by the closing price of the Stock on such Vesting Date.  If no such election is timely made with respect to an award, such award will be settled in Stock.

6.             Forfeiture.  Unless otherwise determined by the Committee, a Participant whose employment with the Company terminates for any reason prior to fulfilling the vesting requirements for his or her stock options and restricted stock units hereunder shall forfeit all rights to his or her stock options and restricted stock units that remain unvested on his or her termination date.

7.             Amendment or Termination of Plan.  The Compensation Committee may amend or terminate this Plan at any time or from time to time; provided, however, that no such amendment or termination shall, without the written consent of the Participants, in any material adverse way affect the rights of a Participant with respect to benefits earned prior to the date of amendment or termination.

8.             Limitation of Company’s Liability.  Subject to its obligation to make payments as provided for hereunder, neither the Company nor any person acting on behalf of the Company shall be liable for any act performed or the failure to perform any act with respect to this Plan, except in the event that there has been a judicial determination of willful misconduct on the part of the Company or such person.  The Company is under no obligation to fund any of the payments required to be made hereunder in advance of their actual payment or to establish any reserves with respect to this Plan.  Any benefits which become payable hereunder shall be paid from the general assets of the Company.  No Participant, or his or her beneficiary or beneficiaries, shall have any right, other than the right of an unsecured general creditor, against the Company in respect of the benefits to be paid hereunder.

9.             Withholding of Tax.  Anything to the contrary notwithstanding, all payments required to be made by the Company hereunder shall be subject to the withholding of such amounts as the Company reasonably may determine that it is required to withhold pursuant to applicable federal, state or local law or regulation.  Withholding can be made in the form of Stock up to the minimum withholding amount.

10.          Assignability.  Except as otherwise provided by law, no benefit hereunder shall be assignable, or subject to alienation, garnishment, execution or levy of any kind, and any attempt to cause any benefit to be so subject shall be void.

11.          No Contract for Continuing Services.  This Plan shall not be construed as creating any contract for continued services between the Company and any Participant and nothing herein contained shall give any Participant the right to be retained as an employee of the Company.

12.          Governing Law.  This Plan shall be construed, administered, and enforced in accordance with the laws of the Commonwealth of Massachusetts.

13.          Non-Exclusivity.  The Plan does not limit the authority of the Company, the Committee, or any subsidiary of the Company, to grant awards or authorize any other compensation under any other plan or authority, including, without limitation, awards or other compensation based on the same Performance Measures used under the Plan.  In addition, executives not selected to participate in the Plan may participate in other plans of the Company.

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EX-23.1

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Exhibit 23.1

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

        We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (No. 333-44117, No. 333-62936, No. 333-126583, No. 333-151378, No. 333-159425, No. 333-168492, and No. 333-175024) of Mac-Gray Corporation of our report dated March 9, 2012 relating to the financial statements, financial statement schedule and the effectiveness of internal control over financial reporting, which appears in this Form 10-K.

/s/ PricewaterhouseCoopers LLP

Boston, Massachusetts
March 9, 2012

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Exhibit 23.1

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

EX-31.1

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Exhibit 31.1

MAC-GRAY CORPORATION
CERTIFICATION PURSUANT TO SECTION 302 OF
SARBANES-OXLEY ACT OF 2002

CERTIFICATIONS

        I, Stewart G. MacDonald, Jr., Chief Executive Officer, certify that:

1.

I have reviewed this report on Form 10-K of Mac-Gray Corporation (the registrant);

2.

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.

Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.

The registrant's other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)

Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)

Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.

The registrant's other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

a)

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b)

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: March 9, 2012

/s/ STEWART G. MACDONALD, JR.  

Stewart G. MacDonald, Jr.
Chief Executive Officer
(Principal Executive Officer)

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Exhibit 31.1

EX-31.2

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Exhibit 31.2

MAC-GRAY CORPORATION
CERTIFICATION PURSUANT TO SECTION 302 OF
SARBANES-OXLEY ACT OF 2002

CERTIFICATIONS

        I, Michael J. Shea, Chief Financial Officer and Treasurer, certify that:

1.

I have reviewed this report on Form 10-K of Mac-Gray Corporation (the registrant);

2.

Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.

Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.

The registrant's other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a)

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b)

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c)

Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d)

Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.

The registrant's other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

a)

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b)

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: March 9, 2012

/s/ MICHAEL J. SHEA  

Michael J. Shea
Chief Financial Officer and Treasurer
(Principal Financial Officer)

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Exhibit 31.2

EX-32.1

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Exhibit 32.1

CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

        In connection with the Annual Report on Form 10-K for the fiscal period ended December 31, 2011 (the "Report"), of Mac-Gray Corporation (the "Company") each of the undersigned, as the Chief Executive Officer and Chief Financial Officer of the Company, hereby certifies pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

•

the Report fully complies with the requirements of Section 13(a) or Section 15(d), as applicable, of the Securities Exchange Act of 1934, as amended (the "Exchange Act"); and

•

the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

This certification is provided solely pursuant to 18 U.S.C. § 1350 and Item 601(b)(32) of Regulation S-K ("Item 601(b)(32)") promulgated under the Securities Act of 1933, as amended (the "Securities Act"), and the Exchange Act. In accordance with clause (ii) of Item 601(b)(32), this certification (A) shall not be deemed "filed" for purposes of Section 18 of the Exchange Act, or otherwise subject to the liability of that section, and (B) shall not be deemed to be incorporated by reference into any filing under the Securities Act or the Exchange Act, except to the extent that the Company specifically incorporates it by reference.

Dated: March 9, 2012	/s/ STEWART G. MACDONALD, JR.
	Name: Stewart G. MacDonald, Jr. Title: Chief Executive Officer
Dated: March 9, 2012	/s/ MICHAEL J. SHEA
	Name: Michael J. Shea Title: Chief Financial Officer

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Exhibit 32.1

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Repurchase of Common Stock

12 Months Ended

Dec. 31, 2011

Repurchase of Common Stock

Repurchase of Common Stock

17. Repurchase of Common Stock

        On December 21, 2011, the Company's Board of Directors authorized a share repurchase program under which the Company is authorized to purchase up to an aggregate of $2,000 of its common stock. As of December 31, 2011, the Company had not repurchased any shares.

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Description of the Business and Basis of Presentation

12 Months Ended

Dec. 31, 2011

Description of the Business and Basis of Presentation

Description of the Business and Basis of Presentation

1. Description of the Business and Basis of Presentation

        Description of the Business.    Mac-Gray Corporation ("Mac-Gray" or the "Company") generates the majority of its revenue from card- and coin-operated laundry rooms located in 43 states and the District of Columbia. The Company's principal customer base is the multi-unit housing market, which includes apartments, condominium units, colleges and universities, and military bases. The Company also sells and services commercial laundry equipment to commercial laundromats, multi-unit housing properties and institutions. The majority of the Company's purchases of laundry equipment is from one supplier.

        Basis of Presentation.    The consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation. On February 5, 2010, the Company sold its MicroFridge ® (Intirion Corporation) business to Danby Products. The operations and cash flows of this business have been eliminated from the ongoing operations of the Company as a result of this disposal transaction. Since the Company will not have any significant continuing involvement in the operations of this business, the Company accounted for this business as a discontinued operation. All prior period financial information has been classified to reflect this as a discontinued operation.

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SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS

12 Months Ended

Dec. 31, 2011

SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS

SCHEDULE II VALUATION AND QUALIFYING ACCOUNTS

SCHEDULE II

VALUATION AND QUALIFYING ACCOUNTS

YEARS ENDED DECEMBER 31, 2009, 2010, AND 2011

	Balance Beginning of Year		Charged to Cost and Expenses		Deductions		Balance at End of Year
Year Ended December 31, 2009:
Allowance for doubtful accounts	$	357	$	90	$	249	$	198
Inventory reserves—valuation adjustment	$	265	$	69	$	104	$	230
Income tax valuation allowance	$	350	$	95	$	—	$	445
Year Ended December 31, 2010:
Allowance for doubtful accounts	$	198	$	169	$	38	$	329
Inventory reserves—valuation adjustment	$	230	$	245	$	223	$	252
Income tax valuation allowance	$	445	$	6	$	—	$	451
Year Ended December 31, 2011:
Allowance for doubtful accounts	$	329	$	139	$	83	$	385
Inventory reserves—valuation adjustment	$	252	$	135	$	225	$	162
Income tax valuation allowance	$	451	$	—	$	71	$	380

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Subsequent Events

12 Months Ended

Dec. 31, 2011

Subsequent Events

Subsequent Events

20. Subsequent Events

        On January 17, 2012, the Company's Board of Directors approved a 10% increase in the quarterly dividend to $0.0605 per share ($0.242 per share on an annualized basis). The Board declared a dividend of $0.0605 per share payable on April 1, 2012 to stockholders of record at the close of business on March 15, 2012.

        On February 29, 2012, the Company entered into an Amended and Restated Senior Secured Credit Agreement. The 2012 Credit Agreement provides for borrowings up to $250,000 under a revolving credit facility (the "Revolver"). The 2012 Credit Agreement matures on February 28, 2017. The 2012 Credit Agreement is collateralized by a blanket lien on the assets of the Company and each of its subsidiaries as well as a pledge by the Company of all the capital stock of its subsidiaries. Outstanding indebtedness under the 2012 Credit Agreement bears interest at a fluctuating rate equal to (i) in the case of Eurodollar rate loans, the LIBOR rate plus an applicable percentage, ranging from 1.75% to 2.75% per annum, determined by reference to our consolidated total leverage ratio, and (ii) in the case of base rate loans and swingline loans, the higher of (a) the federal funds rate plus 0.50%, (b) the annual rate of interest announced by Bank of America, N.A. as its "prime rate," or (c) for each day, the floating rate of interest equal to LIBOR for a one month term quoted for such date (the highest of which is defined as the "Base Rate"), plus, in each case, an applicable percentage, ranging from 0.75% to 1.75% per annum, determined by reference to our consolidated total leverage ratio.

        The Company will pay a commitment fee equal to a percentage of the actual daily-unused portion of the Revolver under the 2012 Credit Agreement. This percentage will be determined quarterly by reference to the Company's consolidated total leverage ratio and will range between 0.250% per annum and 0.500% per annum. For purposes of the calculation of the commitment fee, letters of credit will be considered usage under the Revolver, but swingline loans will not be considered usage under the Revolver.

        The 2012 Credit Agreement includes certain financial and operational covenants, including restrictions on paying dividends and other distributions, making certain acquisitions and incurring indebtedness, and requires that the Company maintain certain financial ratios. The most significant financial ratios that the Company is required to maintain include a consolidated total leverage ratio of not greater than 3.75 to 1.00 (3.50 to 1.00 as of December 31, 2013 and thereafter) and a consolidated cash flow coverage ratio of not less than 1.20 to 1.00.

        As of December 31, 2011, the Company has non-cash net deferred financing costs of $498 related to the 2008 Senior Secured Credit Facility. The Company is in the process of evaluating any potential write-off associated with the 2012 Secured Credit Facility.

        On February 29, 2012, the Company issued a notice to redeem $100,000 of its senior notes effective March 30, 2012. On the effective date, the Company will redeem $100,000 of its senior notes, which will constitute a full redemption of the notes, by utilizing $103,495 of availability under the 2012 Credit Agreement.

        As of December 31, 2011, the Company has non-cash net deferred financing costs of $1,167 related to its senior notes which will be written off in conjunction with the redemption.

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CONSOLIDATED STATEMENTS OF CASH FLOWS (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Cash flows from operating activities:
Net income	$ 3,276	$ 2,579	$ 2,115
Adjustments to reconcile net income to net cash flows provided by operating activities:
Depreciation and amortization	44,001	46,670	48,990
Amortization of deferred financing costs	836	876	876
Loss on early extinguishment of debt	623
(Decrease) increase in allowance for doubtful accounts and lease reserves	57	131	(159)
Gain on disposition of assets	(200)	(262)	(648)
Stock grants	535	232	187
Change in fair value of interest rate derivatives	(664)	(1,454)	(893)
Change in fair value of fuel commodity derivatives	34
Proceeds from termination of derivative instrument	2,542
Deferred income taxes	2,068	2,428	4,781
Excess tax benefits from share based payment arrangements			(136)
Non cash-stock compensation	3,071	2,540	2,213
Loss from disposal of discontinued operations		294
Decrease (increase) in accounts receivable	462	(1,155)	1,766
Decrease in inventory	93	592	93
(Increase) decrease in prepaid facilities management rent and other assets	(3,441)	347	(1,329)
Increase (decrease) in accounts payable, accrued facilities management rent, accrued expenses and other liabilities	226	12	3,920
Increase in deferred revenues and customer deposits			18
Net cash flows used in operating activities from discontinued operations		(44)	(738)
Net cash flows provided by operating activities	53,519	53,786	61,056
Cash flows from investing activities:
Capital expenditures	(27,523)	(26,580)	(21,341)
Proceeds from sale of assets	283	607	1,267
Proceeds from disposal of discontinued operations		8,274
Net cash flows used in investing activities from discontinued operations			(336)
Net cash flows used in investing activities	(27,240)	(17,699)	(20,410)
Cash flows from financing activities:
Payments on capital lease obligations	(1,588)	(1,864)	(1,705)
Payment on senior notes	(50,000)
Payments on secured revolving credit facility	(137,386)	(140,756)	(118,154)
Borrowings on secured revolving credit facility	168,452	113,517	94,806
Payments on secured term credit facility	(3,000)	(3,250)	(4,000)
Payments on acquisition note		(2,000)	(10,000)
Excess tax benefits from share based payment arrangements			136
Purchase of common stock			(113)
Proceeds from exercise of stock options	936	198	783
Proceeds from issuance of common stock	316	245	364
Cash Dividend paid	(3,141)	(2,763)
Cash flows used to pay down term facility from discontinued operations		(8,000)
Net cash flows (used in) provided by financing activities	(25,411)	(44,673)	(37,883)
Increase(decrease) in cash and cash equivalents	868	(8,586)	2,763
Cash and cash equivalents, beginning of period	13,013	21,599	18,836
Cash and cash equivalents, end of period	13,881	13,013	21,599
Supplemental cash flow information:
Interest paid	12,402	17,234	19,967
Income taxes paid	141	179	227
Premium paid on redemption of senior notes	1,271
Supplemental disclosure of non-cash investing activities:
Capital lease agreements	$ 414	$ 2,421	$ 1,628

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CONSOLIDATED BALANCE SHEETS (USD $) In Thousands, unless otherwise specified	Dec. 31, 2011	Dec. 31, 2010
Current assets:
Cash and cash equivalents	$ 13,881	$ 13,013
Trade receivables, net of allowance for doubtful accounts	5,586	6,105
Inventory of finished goods	1,487	1,580
Deferred income taxes	1,044	963
Prepaid facilities management rent and other current assets	9,760	9,916
Total current assets	31,758	31,577
Property, plant and equipment, net	127,204	128,068
Goodwill	58,173	58,608
Intangible assets, net	181,609	195,144
Prepaid facilities management rent and other assets	10,955	10,686
Total assets	409,699	424,083
Current liabilities:
Current portion of long-term debt and capital lease obligations	4,190	4,511
Trade accounts payable	8,528	8,673
Accrued facilities management rent	20,917	21,084
Accrued expenses and other current liabilities	17,885	15,998
Total current liabilities	51,520	50,266
Long-term debt and capital lease obligations	198,638	221,425
Deferred income taxes	43,804	41,823
Other liabilities	1,923	2,518
Total liabilities	295,885	316,032
Commitments and contingencies (Note 14)
Stockholders' equity:
Preferred stock ($.01 par value, 5 million shares authorized no shares issued or outstanding)
Common stock ($.01 par value, 30 million shares authorized, 14,026,919 issued and 14,026,743 outstanding at December 31, 2010, and 14,335,290 issued and outstanding at December 31, 2011)	143	140
Additional paid in capital	86,217	81,296
Accumulated other comprehensive loss	(792)	(1,563)
Retained earnings	28,246	28,180
Total stockholders' equity before common stock in treasury	113,814	108,053
Less common stock in treasury, at cost (176 shares at December 31, 2010)		(2)
Total stockholders' equity	113,814	108,051
Total liabilities and stockholders' equity	$ 409,699	$ 424,083

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CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (USD $) In Thousands, except Share data, unless otherwise specified	Total	Common stock	Additional Paid in Capital	Accumulated Other Comprehensive (Loss) Gain	Comprehensive Income	Retained Earnings	Treasury Stock
Balance at Dec. 31, 2008	$ 97,964	$ 134	$ 74,669	$ (3,117)		$ 26,925	$ (647)
Balance (in shares) at Dec. 31, 2008		13,443,754					62,367
Increase (Decrease) in Stockholders' Equity
Net income	2,115				2,115	2,115
Other comprehensive income:
Unrealized gain on derivative instruments, net of tax benefit of $485, $305 and $672 for the years ended December 31, 2011, 2010 and 2009, respectively (Note 6)	1,069			1,069	1,069
Comprehensive income					3,184
Options exercised	783	1	683			(14)	113
Options exercised (in shares)		102,746					(9,597)
Stock compensation expense	2,213		2,213
Purchase of common stock	(113)						(113)
Purchase of common stock (in shares)							9,597
Net tax benefit (shortfall) from share based payment arrangements	(47)		(47)
Stock issuance - Employee Stock Purchase Plan	364	1	363				0
Stock issuance - Employee Stock Purchase Plan (in shares)		67,372					0
Stock granted	187		151			(609)	645
Stock granted (in shares)		17,658					(62,191)
Balance at Dec. 31, 2009	104,535	136	78,032	(2,048)		28,417	(2)
Balance (in shares) at Dec. 31, 2009		13,631,530					176
Increase (Decrease) in Stockholders' Equity
Net income	2,579				2,579	2,579
Other comprehensive income:
Unrealized gain on derivative instruments, net of tax benefit of $485, $305 and $672 for the years ended December 31, 2011, 2010 and 2009, respectively (Note 6)	485			485	485
Comprehensive income					3,064
Options exercised	198	3	195
Options exercised (in shares)		260,045
Stock compensation expense	2,540		2,540
Cash Dividends $.22 and $.20 per share for the years ended December 31, 2011 and 2010, respectively	(2,763)		52			(2,815)
Stock issuance - Employee Stock Purchase Plan	245		245
Stock issuance - Employee Stock Purchase Plan (in shares)		25,821
Stock granted	232	1	232			(1)
Stock granted (in shares)		109,523
Balance at Dec. 31, 2010	108,051	140	81,296	(1,563)		28,180	(2)
Balance (in shares) at Dec. 31, 2010		14,026,919					176
Increase (Decrease) in Stockholders' Equity
Net income	3,276				3,276	3,276
Other comprehensive income:
Unrealized gain on derivative instruments, net of tax benefit of $485, $305 and $672 for the years ended December 31, 2011, 2010 and 2009, respectively (Note 6)	771			771	771
Comprehensive income					4,047
Options exercised	936	2	932				2
Options exercised (in shares)		133,326					(176)
Stock compensation expense	3,071		3,071
Cash Dividends $.22 and $.20 per share for the years ended December 31, 2011 and 2010, respectively	(3,141)		67			(3,208)
Stock issuance - Employee Stock Purchase Plan	316		316
Stock issuance - Employee Stock Purchase Plan (in shares)		24,487
Stock granted	534	1	535			(2)
Stock granted (in shares)		150,558
Balance at Dec. 31, 2011	$ 113,814	$ 143	$ 86,217	$ (792)		$ 28,246
Balance (in shares) at Dec. 31, 2011		14,335,290

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Commitments and Contingencies

12 Months Ended

Dec. 31, 2011

Commitments and Contingencies

Commitments and Contingencies

14. Commitments and Contingencies

        The Company is involved in various litigation proceedings arising in the normal course of business. In the opinion of management, the Company's ultimate liability, if any, under pending litigation would not materially affect its financial condition, results of its operations, or its cash flow.

        Leases.    The Company leases certain equipment and facilities under non-cancelable operating leases. The Company also leases certain vehicles under capital leases.

        Future minimum lease payments under non-cancelable operating and capital leases consist of the following:

	Capital Leases		Operating Leases
Year ended December 31,
2012	$	1,190	$	3,473
2013		929		2,925
2014		503		2,581
2015		37		2,255
2016		—		607
Thereafter		—		494
		2,659	$	12,335
Less: future minimum lease payments due within one year		1,190
Amounts due after one year	$	1,469

        Rent expense incurred by the Company under non-cancelable operating leases totaled $3,966, $4,338, and $4,242 for the years ended December 31, 2009, 2010 and 2011, respectively.

        Guaranteed Facilities Management Rent Payments.    The Company operates card- and coin-operated facilities management laundry rooms under various lease agreements in which the Company is required to make minimum guaranteed rent payments to the respective lessors. The following is a schedule by years of future minimum guaranteed rent payments required under these lease agreements that have initial or remaining non-cancelable contract terms in excess of one year as of December 31, 2011:

2012	$	17,030
2013		13,577
2014		10,616
2015		7,696
2016		6,086
Thereafter		13,330
	$	68,335

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Payment of dividends

12 Months Ended

Dec. 31, 2011

Payment of dividends

Payment of dividends

16. Payment of dividends

        On February 5, 2010, the Company's Board of Directors approved the initiation of a quarterly dividend policy for its common stock. The Company had not previously paid dividends on any of its shares of capital stock. On January 20, 2011, the Company's Board of Directors approved an increase to the quarterly dividend policy to $0.055 per share ($0.22 per share on an annualized basis). The Company declared dividends of $0.055 per share payable on April 1, 2011, July 1, 2011, October 1, 2011 and January 3, 2012. All dividends were paid in 2011 and have been reflected in the current financial statements.

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CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (Parenthetical) (USD $) In Thousands, except Per Share data, unless otherwise specified	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
Unrealized gain on derivative instruments, tax benefit (in dollars)	$ 485	$ 305	$ 672
Cash Dividends, per share (in dollars per share)	$ 0.22	$ 0.20

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CONSOLIDATED BALANCE SHEETS (Parenthetical) (USD $)	Dec. 31, 2011	Dec. 31, 2010
CONSOLIDATED BALANCE SHEETS
Preferred stock, par value (in dollars per share)	$ 0.01	$ 0.01
Preferred stock, shares authorized	5,000,000	5,000,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, shares authorized	30,000,000	30,000,000
Common stock, shares issued	14,335,290	14,026,919
Common stock, shares outstanding	14,335,290	14,026,743
Common stock in treasury, shares		176

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Property, Plant and Equipment

12 Months Ended

Dec. 31, 2011

Property, Plant and Equipment

Property, Plant and Equipment

9. Property, Plant and Equipment

        Property, plant and equipment consist of the following:

		December 31,
	Estimated Useful Life
		2010		2011
Facilities management equipment	2-10 years	$	308,173	$	322,972
Facilities management improvements	7-10 years		14,604		15,307
Leasehold improvements	5-10 years		1,521		1,601
Computer equipment and software	3-10 years		9,335		10,209
Furniture and fixtures	2-7 years		6,392		6,560
Trucks and autos	3-5 years		11,216		11,103
			351,241		367,752
Less: accumulated depreciation			225,487		241,961
			125,754		125,791
Facilities management equipment, not yet placed in service			2,314		1,413
Property, plant and equipment, net		$	128,068	$	127,204

        Depreciation of property, plant and equipment totaled $33,461, $31,129, and $28,718 for the years ended December 31, 2009, 2010 and 2011, respectively.

        At December 31, 2010 and 2011, trucks and autos included $10,736 and $10,647, respectively, of equipment under capital lease with an accumulated amortization balance of $6,903 and $7,988, respectively.

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Document and Entity Information (USD $)	12 Months Ended
	Dec. 31, 2011	Mar. 07, 2012	Jun. 30, 2011
Document and Entity Information
Entity Registrant Name	MAC-GRAY CORP
Entity Central Index Key	0001038280
Document Type	10-K
Document Period End Date	Dec. 31, 2011
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Public Float			$ 151,704,554
Entity Common Stock, Shares Outstanding		14,470,435
Document Fiscal Year Focus	2011
Document Fiscal Period Focus	FY

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Goodwill and Intangible Assets

12 Months Ended

Dec. 31, 2011

Goodwill and Intangible Assets

Goodwill and Intangible Assets

10. Goodwill and Intangible Assets

        Goodwill and intangible assets consist of the following:

	As of December 31, 2010
	Cost		Accumulated Amortization		Net Book Value
Goodwill	$	58,608			$	58,608
	$	58,608			$	58,608
Intangible assets:
Trade name	$	14,050	$	—	$	14,050
Non-compete agreements		4,041		3,995		46
Contract rights		237,888		60,966		176,922
Distribution rights		1,623		621		1,002
Deferred financing costs		6,798		3,674		3,124
	$	264,400	$	69,256	$	195,144

	As of December 31, 2011
	Cost		Accumulated Amortization		Net Book Value
Goodwill	$	58,173			$	58,173
	$	58,173			$	58,173
Intangible assets:
Trade name	$	14,050	$	—	$	14,050
Non-compete agreements		3,187		3,170		17
Contract rights		237,768		72,730		165,038
Distribution rights		1,623		784		839
Deferred financing costs		5,207		3,542		1,665
	$	261,835	$	80,226	$	181,609

        Estimated future amortization expense of intangible assets consists of the following:

2012	$	12,281
2013		11,960
2014		11,855
2015		11,740
2016		11,527
Thereafter		107,273
	$	166,636

        Amortization expense of intangible assets for the years ended December 31, 2009, 2010 and 2011 was $13,139, $13,234, and $12,791, respectively.

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CONSOLIDATED INCOME STATEMENTS (USD $) In Thousands, except Per Share data, unless otherwise specified	12 Months Ended
	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2009
Revenue from continuing operations:
Laundry facilities management revenue	$ 306,919	$ 304,040	$ 309,028
Commercial laundry equipment sales	15,109	15,971	16,896
Total revenue	322,028	320,011	325,924
Cost of revenue:
Cost of laundry facilities management revenue	211,363	208,141	208,914
Depreciation and amortization	43,236	46,013	48,266
Cost of commercial laundry equipment sales	12,201	13,105	13,652
Total cost of revenue	266,800	267,259	270,832
Gross margin	55,228	52,752	55,092
Operating expenses:
General and administration	20,310	18,628	17,819
Sales and marketing	13,211	14,185	14,249
Depreciation and amortization	765	657	724
Incremental costs of proxy contest	269	235	971
Gain on sale of assets, net	(200)	(262)	(648)
Total operating expenses	34,355	33,443	33,115
Operating income from continuing operations	20,873	19,309	21,977
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs	13,481	14,304	19,658
Loss on early extinguishment of debt	1,894
Income before income tax expense from continuing operations	5,498	5,005	2,319
Income tax expense	2,222	2,176	1,278
Income from continuing operations, net	3,276	2,829	1,041
Income from discontinued operations, net		44	1,074
Loss from disposal of discontinued operations, net of tax of $384		(294)
Net income	$ 3,276	$ 2,579	$ 2,115
Earnings per share - basic - continuing operations (in dollars per share)	$ 0.23	$ 0.21	$ 0.08
Earnings per share - diluted - continuing operations (in dollars per share)	$ 0.22	$ 0.20	$ 0.07
Earnings (loss) per share - basic - discontinued operations (in dollars per share)		$ (0.02)	$ 0.08
Earnings (loss) per share - diluted - discontinued operations (in dollars per share)		$ (0.02)	$ 0.08
Earnings per share - basic (in dollars per share)	$ 0.23	$ 0.19	$ 0.16
Earnings per share - diluted (in dollars per share)	$ 0.22	$ 0.18	$ 0.15
Weighted average common shares outstanding - basic (in shares)	14,234	13,797	13,529
Weighted average common shares outstanding - diluted (in shares)	14,976	14,379	13,940

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Discontinued Operations

12 Months Ended

Dec. 31, 2011

Discontinued Operations

Discontinued Operations

4. Discontinued Operations

        On February 5, 2010, the Company sold its MicroFridge® (Intirion Corporation) business to Danby Products. The transaction is valued at approximately $11,500. Danby Products paid Mac-Gray $8,500 in cash, and assumed existing liabilities and financial obligations for MicroFridge totaling approximately $3,000. The operations and cash flows of this business have been eliminated from the ongoing operations of the company as the result of this disposal transaction. Since the Company will not have any significant continuing involvement in the operations of this business, the Company has accounted for this business as a discontinued operation. All current and prior period financial information has been restated to reflect Intirion Corporation as a discontinued operation. The Company recorded a loss, net of taxes, as a result of this transaction, in the amount of $294. Concurrent with this transaction, the Company paid $8,000 on its Secured Term Loan.

        Included in the table below are the key financial items related to the discontinued operation:

	2009		2010			2011
Revenue	$	30,298	$	2,200		$	—
Interest expense, net(1)	$	262	$	20		$	—
Income before income tax expense	$	1,742	$	83		$	—
Income taxes on income from discontinued operations		668		39			—
Loss from disposal of discontinued operations, net of tax of $384		—		294			—
Income (loss) from discontinued operations, including loss on disposal of discontinued operations, net	$	1,074	$	(250	)	$	—

(1)

Represents the amount of interest allocated to the discontinued operation as a result of a requirement to pay $8,000 on the Company's Term Loan. The average interest rate used to calculate this allocation was 3.3%, and 2.5% for the years ended December 31, 2009 and 2010, respectively.

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Revisions to Income Statement Presentation

12 Months Ended

Dec. 31, 2011

Revisions to Income Statement Presentation

Revisions to Income Statement Presentation

3. Revisions to Income Statement Presentation

        The Company has determined that the amortization of deferred financing costs which was included in depreciation and amortization within operating expenses for the years ended December 31, 2010 and December 31, 2009 should have been included in interest expense. Accordingly, the Company has corrected the presentation of the amortization of deferred financing costs and included it as part of interest expense on the consolidated statement of operations. The Company has revised its consolidated statement of operations by decreasing depreciation and amortization expense within operating expenses and increasing interest expense by $876 for each of the years ended December 31, 2010 and 2009. Accordingly, income from continuing operations increased from $18,433 to $19,309 in 2010 and from $21,101 to $21,977 in 2009. This change in presentation does not impact income before income tax expense from continuing operations or net income and does not impact the consolidated balance sheets or the consolidated statement of cash flows for any period.

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Employee Benefit and Stock Plans

12 Months Ended

Dec. 31, 2011

Employee Benefit and Stock Plans

Employee Benefit and Stock Plans

15. Employee Benefit and Stock Plans

        Retirement Plans.    The Company maintains a qualified profit-sharing/401(k) plan (the "Plan") covering substantially all employees. The Company's contributions to the Plan are at the discretion of the Board of Directors. Costs under the Plan amounted to $1,396, $0 and $839 for the years ended December 31, 2009, 2010, and 2011, respectively.

        Stock Option and Incentive Plans.    On April 7, 1997, the Company's stockholders approved the 1997 Stock Option and Incentive Plan for the Company (the "1997 Stock Plan"). On May 26, 2005, the Company's stockholders approved the 2005 Stock Option and Incentive Plan for the Company (the "2005 Stock Plan"). On May 8, 2009, the Company's stockholders approved the 2009 Stock Option and Incentive Plan for the Company which was amended by the stockholders on May 26, 2010 (the "2009 Stock Plan" and together with the 1997 and 2005 Stock Plans the "Stock Plans"). The Stock Plans are designed and intended as a performance incentive for officers, employees, and independent directors to promote the financial success and progress of the Company. All officers, employees and independent directors are eligible to participate in the Stock Plans. Awards, when made, may be in the form of stock options, restricted stock, restricted stock units, unrestricted stock options, and dividend equivalent rights. The Stock Plans require the maximum term of options to be ten years. Costs under the Plans amounted to $2,593, $3,195, and $3,673 for the years ended December 31, 2009, 2010 and 2011, respectively. The related income tax benefit recognized was $946, $1,214, and $1,371 for the years ended December 31, 2009, 2010 and 2011, respectively.

        Employee options generally vest such that one-third of the options will become exercisable on each of the first through third anniversaries of the date of grant of the options; however, the administrator of the Stock Plans may determine, at its discretion, the vesting schedule for any option award. In the event of termination of the optionee's relationship with the Company, vested options not yet exercised terminate within 90 days. The restricted stock granted to independent directors as part of their annual compensation vests on May 1^st of the succeeding year. Directors have one year after leaving the board to exercise previously granted options. The exercise prices are the fair market value of the shares underlying the options on the respective dates of the grants. The Company issues shares upon exercise of options from its treasury shares, if available. The grant-date fair value of employee share options and similar instruments is estimated using the Black-Scholes option-pricing model.

        The fair values of the stock options granted in 2009, 2010, and 2011 were estimated using the following components:

	2009	2010	2011
Weighted average fair value of options at grant date	$3.06	$3.77	$6.75
Risk free interest rate	1.695% – 2.35%	2.167% – 2.44%	2.301% – 2.642%
Estimated forfeiture rate	0.00% – 11.00%	0.00% – 16.00%	0.00% – 16.00%
Estimated option term	6.0 – 8.5 years	5.0 – 6.0 years	6.0 – 7.0 years
Expected volatility	35.53% – 43.40%	49.46% – 51.53%	49.16% – 50.89%

        The expected volatility of the Company's stock price was based on the weighted average of the historical performance over the prior number of years equal to the expected term and the two most recent years.

        The following is a summary of stock option plan activity under the Plans as of December 31, 2011, and changes during the year then ended:

	Options			Weighted Average Exercise Price		Weighted Average Grant Date Fair Value
Outstanding at January 1, 2011		1,996,577		$	9.40	$	3.54
Granted		258,806		$	14.98	$	6.75
Exercised		(134,926	)	$	7.10	$	2.89
Forfeited		(29,283	)	$	12.31	$	5.32
Outstanding at December 31, 2011		2,091,174		$	10.20	$	3.96
Exercisable at December 31, 2011
Weighted average remaining life of the outstanding options							6.3
Weighted average remaining life of the exercisable options							5.56
Total intrinsic value of the outstanding options						$	7,881
Total intrinsic value of the exercisable options						$	6,009

	Year Ended December 31,
	2009		2010		2011
Weighted average fair value of options granted	$	3.06	$	3.77	$	6.75
Intrinsic value of options exercised		468		3,243		1,065
Fair value of shares vested in 2011		4,027		1,583		1,236

        A summary of the status of the Company's nonvested shares as of December 31, 2011 and changes during the year then ended is presented below:

	Options			Average Grant Date Fair Value
Nonvested at January 1, 2011		731,469		$	3.32
Granted		258,806		$	6.75
Vested		(374,482	)	$	3.30
Forfeited		(26,450	)	$	5.49
Nonvested at December 31, 2011		589,343		$	4.74

        In the year ended December 31, 2011, the Company granted restricted stock units covering 89,441 shares of stock with an average fair market value on date of grant of $14.91 per share. The stock vests in one year upon the achievement of certain performance objectives as determined by the Board of Directors at the beginning of the fiscal year. In addition, the Company granted a cash award equivalent to 44,959 restricted stock units and subject to the same performance criteria. The award had a fair value of $13.79 per share at December 31, 2011. As part of their annual compensation, the Company granted the independent directors 32,064 restricted stock units with a fair market value of $14.97 per share on the date of grant. The restricted stock units vest over three years. The Company also granted restricted stock units covering 8,820 shares of stock with a fair market value of $15.60 per share that vest over three years and do not have a performance requirement. Restricted stock activity for fiscal 2011 is presented below:

	Restricted Stock			Weighted Average Grant Date Fair Value
Outstanding at January 1, 2011, including restricted stock to be settled in cash		203,550		$	10.93
Restricted Stock Granted		175,285		$	14.86
Dividend Earned		4,856		$	—
Restricted Stock Issued		(134,055	)	$	10.30
Restricted Stock Settled in Cash		(28,025	)	$	14.95
Restricted Stock Forfeited		(7,521	)	$	9.78
Outstanding at December 31, 2011		214,090		$	13.91
Restricted stock earned during the year		124,093		$	13.95
Cash award equivalent of restricted stock units earned during the year		29,858		$	13.79
Weighted average remaining life of the outstanding restricted stock		1.45
Total intrinsic value of the outstanding restricted stock				$	77

        Stock based compensation expense related to nonvested options and restricted shares will be recognized in the following years:

2012	$	2,306
2013		1,196
2014		95
	$	3,597

        At December 31, 2011, the stock plans provide for the issuance of up to 6,116,587 shares of common stock of which 1,638,915 shares have been issued pursuant to the exercise of option agreements or restricted stock awards. At December 31, 2011, 2,091,174 shares are subject to outstanding options, 214,088 shares have been granted, of which 132,355 are subject to certain performance criteria and 2,172,410 shares remain available for issuance. Of the 2,172,410 shares, 101,089 shares have been committed to future restricted stock awards for which performance criteria have not yet been established. Upon the adoption of the 2009 plan, no additional options can be issued from the 1997 and 2005 plans.

        Mac-Gray Corporation 2001 Employee Stock Purchase Plan.    The Company established the Mac-Gray Corporation 2001 Employee Stock Purchase Plan (the "ESPP") in May 2001. Under the terms of the ESPP, eligible employees may have between 1% and 15% of eligible compensation deducted from their pay to purchase the company common stock. The per share purchase price is the fair market value of the stock on, the lower of, the first day or the last day of each six month interval. Up to 500,000 shares may be offered pursuant to the ESPP. The plan includes certain restrictions, such as the holding period of the stock by employees. At December 31, 2011, there were 120 participants in the ESPP. The number of shares of common stock purchased through the ESPP was 25,821 and 24,487 for the years ended December 31, 2010 and 2011, respectively. There have been 328,100 shares purchased since the inception of the ESPP. At December 31, 2010 and 2011, the Company had accumulated employee withholdings associated with this plan of $103 and $141 for acquisition of stock in 2011 and 2012, respectively.

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Accrued Expenses

12 Months Ended

Dec. 31, 2011

Accrued Expenses

Accrued Expenses

11. Accrued Expenses

        Accrued expenses consist of the following:

	December 31,
	2010		2011
Accrued interest	$	2,083	$	2,895
Accrued salaries/benefits		1,491		1,494
Accrued commission/bonuses		4,070		3,519
Current portion of fair value of derivative instruments		483		1,726
Accrued stock compensation		720		616
Reserve for refunds		499		517
Accrued rent		789		645
Current portion of deferred retirement obligation		104		104
Accrued professional fees		586		1,186
Accrued personal property taxes		1,040		1,029
Accrued sales tax		2,657		2,708
Accrued benefit insurance		1,039		983
Other accrued expenses		437		463
	$	15,998	$	17,885

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Prepaid Facilities Management Rent and Other Current Assets

12 Months Ended

Dec. 31, 2011

Prepaid Facilities Management Rent and Other Current Assets

Prepaid Facilities Management Rent and Other Current Assets

7. Prepaid Facilities Management Rent and Other Current Assets

        Prepaid facilities management rent and other current assets consist of the following:

	December 31,
	2010		2011
Prepaid facilities managment rent	$	4,455	$	3,901
Supplies		3,797		3,925
Notes receivable		76		72
Due from vendor		26		298
Prepaid marketing		97		89
Income tax receivable		229		—
Prepaid insurance		487		483
Other		749		992
	$	9,916	$	9,760

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Long-Term Debt

12 Months Ended

Dec. 31, 2011

Long-Term Debt

Long-Term Debt

5. Long-Term Debt

        The Company has a senior secured credit agreement (the "Secured Credit Agreement") pursuant to which the Company may borrow up to $148,750 in the aggregate, including $18,750 pursuant to a Term Loan and up to $130,000 pursuant to a Revolver. The Term Loan requires quarterly principal payments of $750 at the end of each calendar quarter through December 31, 2012, with the remaining principal balance of $15,750 due on April 1, 2013. The Secured Credit Agreement also provides for Bank of America, N. A. to make Swingline Loans to us of up to $10,000 (the "Swingline Loans") and any Swingline Loans will reduce the borrowings available under the Revolver. Subject to certain terms and conditions, the Secured Credit Agreement gives the company the option to establish additional term and/or revolving credit facilities there under, provided that the aggregate commitments under the Secured Credit Agreement cannot exceed $220,000.

        Borrowings outstanding under the Secured Credit Agreement bear interest at a fluctuating rate equal to (i) in the case of Eurodollar rate loans, the LIBOR rate (adjusted for statutory reserves) plus an applicable percentage, ranging from 2.00% to 2.50% per annum (currently 2.00%), determined by reference to our senior secured leverage ratio, and (ii) in the case of base rate loans and Swingline Loans, the higher of (a) the federal funds rate plus 0.5% or (b) the annual rate of interest announced by Bank of America, N.A. as its "prime rate," in each case, plus an applicable percentage, ranging from 1.00% to 1.50% per annum (currently 1.00%), determined by reference to the Company's senior secured leverage ratio.

        The obligations under the Secured Credit Agreement are guaranteed by the Company's subsidiaries and secured by (i) a pledge of 100% of the ownership interests in the subsidiaries, and (ii) a first-priority security interest in substantially all our tangible and intangible assets.

        Under the Secured Credit Agreement, the Company is subject to customary lending covenants, including restrictions pertaining to, among other things: (i) the incurrence of additional indebtedness, (ii) limitations on liens, (iii) making distributions, dividends and other payments, (iv) the making of certain investments and loans, (v) mergers, consolidations and acquisitions, (vi) dispositions of assets, (vii) the maintenance of a maximum total leverage ratio of not greater than 4.25 to 1.00, a maximum senior secured leverage ratio of not greater than 2.50 to 1.00, and a minimum consolidated cash flow coverage ratio of not less than 1.20 to 1.00, (viii) transactions with affiliates, and (ix) changes to governing documents and subordinate debt documents, in each case subject to baskets, exceptions and thresholds. The Company was in compliance with these and all other financial covenants at December 31, 2011.

        The Secured Credit Agreement provides for customary events of default with, in some cases, corresponding grace periods, including (i) failure to pay any principal or interest when due, (ii) failure to comply with covenants, (iii) any representation or warranty made by us proving to be incorrect in any material respect, (iv) payment defaults relating to, or acceleration of, other material indebtedness, (v) certain bankruptcy, insolvency or receivership events affecting us, (vi) a change in our control, (vii) the Company or its subsidiaries becoming subject to certain material judgments, claims or liabilities, or (viii) a material defect in the lenders' lien against the collateral securing the obligations under the Secured Credit Agreement.

        In the event of an event of default, the Administrative Agent may, and at the request of the requisite number of lenders under the Secured Credit Agreement must, terminate the lenders' commitments to make loans under the Secured Credit Agreement and declare all obligations under the Secured Credit Agreement immediately due and payable. For certain events of default related to bankruptcy, insolvency and receivership, the commitments of the lenders will be automatically terminated and all outstanding obligations of the Company under the Secured Credit Agreement will become immediately due and payable.

        The Company pays a commitment fee equal to a percentage of the actual daily-unused portion of the Secured Revolver under the Secured Credit Agreement. This percentage, currently 0.300% per annum, is determined quarterly by reference to the senior secured leverage ratio and will range between 0.300% per annum and 0.500% per annum.

        As of December 31, 2011, there was $81,419 outstanding under the Revolver, $18,750 outstanding under the Term Loan and $1,380 in outstanding letters of credit. The available balance under the Revolver was $47,201 at December 31, 2011. The average interest rates on the borrowings outstanding under the Secured Credit Agreement at December 31, 2010 and 2011 were 5.56% and 4.31%, respectively, including the applicable spread paid to the banks and the effect of the interest rate swap agreement tied to the debt.

        On August 16, 2005, the Company issued senior unsecured notes in the amount of $150,000. These notes bear interest at 7.625% payable semi-annually each February and August. A portion of the senior notes is tied to an interest rate swap agreement (see Note 5 for discussion on Fair Value Measurements). After taking the swap agreement into effect, the average interest rates on the senior notes at December 31, 2010 and 2011 were 5.80% and 7.63%, respectively. The maturity date of the notes is August 15, 2015. The proceeds from the senior notes, less financing costs, were used to pay down senior bank debt. Since the senior notes are not widely traded, the market value of these notes approximates book value at December 31, 2011.

        The Company has the option to redeem all or a portion of the senior notes at the redemption prices (expressed in percentages of principal amount on the redemption date), plus accrued interest to the redemption date, if redeemed, during the 12-month period commencing on August 15 of the years set forth below:

Period	Redemption Price
2011		102.542	%
2012		101.271	%
2013 and thereafter		100.000	%

        On October 21, 2011 the Company redeemed $50,000 of its senior notes by utilizing $51,271 of availability under its revolving credit facility. The Company paid a premium of $1,271 and wrote off unamortized deferred financing costs of $623 associated with this redemption. The total of $1,894 has been classified as a loss on early extinguishment of debt.

        The terms of the senior notes include customary covenants, including, but not limited to, restrictions pertaining to: (i) incurrence of additional indebtedness and issuance of preferred stock, (ii) payment of dividends on or making of distributions in respect of capital stock or making certain other restricted payments or investments, (iii) entering into agreements that restrict distributions from restricted subsidiaries, (iv) sale or other disposition of assets, including capital stock of restricted subsidiaries, (v) transactions with affiliates, (vi) incurrence of liens, (vii) sale/leaseback transactions, and (viii) merger, consolidation or sale of substantially all of our assets, in each case subject to numerous baskets, exceptions and thresholds. The Company was in compliance with these and all other financial covenants at December 31, 2011.

        The terms of the senior notes provide for customary events of default, including, but not limited to: (i) failure to pay any principal or interest when due, (ii) failure to comply with covenants and limitations, (iii) certain insolvency or receivership events affecting us or any of our subsidiaries, and (iv) unsatisfied material judgments, claims or liabilities against us. There were no events of default under the senior notes at December 31, 2011.

        Interest expense associated with the company's long term debt is comprised of the following:

	2009			2010			2011
Interest expense	$	19,675		$	14,882		$	13,309
Change in the fair value of non-hedged derivative instruments		(893	)		(1,454	)		(664	)
Amortization of deferred financing costs		876			876			836
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs	$	19,658		$	14,304		$	13,481

        Capital lease obligations on the Company's fleet of vehicles totaled $3,833 and $2,659 at December 31, 2010 and 2011, respectively.

        Required payments under the Company's long-term debt and capital lease obligations are as follows:

	Amount
2012	$	4,190
2013		98,098
2014		503
2015		100,037
2016		—
Thereafter		—
	$	202,828

        For purposes of financial reporting, the Company's Secured Credit Agreement approximates book value at December 31, 2011 given that the interest rates associated with the credit facility approximate current market rates. The Company's senior notes are valued at approximately $102,625 based on quoted market rates at December 31, 2011.

        The Company historically has not needed sources of financing other than its internally generated cash flow and revolving credit facilities to fund its working capital, capital expenditures and smaller acquisitions. See Note 20, "Subsequent Events," for further information.

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Fair Value Measurements

12 Months Ended

Dec. 31, 2011

Fair Value Measurements

Fair Value Measurements

6. Fair Value Measurements

        The Company has adopted accounting guidance regarding fair value measurements, which defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The guidance utilizes a fair value hierarchy that prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The following is a brief description of those three levels:

        Level 1: Observable inputs such as quoted prices (unadjusted) in active markets for identical assets or liabilities.

        Level 2: Inputs, other than quoted prices that are observable for the asset or liability, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active.

        Level 3: Unobservable inputs that reflect the reporting entity's own assumptions.

        The following table summarizes the basis used to measure certain financial assets and financial liabilities at fair value on a recurring basis in the consolidated balance sheet at December 31, 2011:

			Basis of Fair Value Measurments
	Balance at December 31, 2011		Quoted Prices In Active Markets for Identical Items (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Interest rate swap derivative financial instruments (included in accrued expenses and other current liabilities)	$	1,692	$	—	$	1,692	$	—
Interest rate swap derivative financial instruments (included in other liabilities)	$	349	$	—	$	349	$	—
Fuel comodity derivative (included in accrued expenses)	$	34	$	—	$	—	$	34

        The Company has entered into standard International Swaps and Derivatives Association ("ISDA") interest rate swap agreements (the "Swap Agreements") to manage the interest rate risk associated with its debt. The interest rate Swap Agreements effectively convert a portion of the Company's variable rate debt to a long-term fixed rate. Under these agreements the Company receives a variable rate of LIBOR plus a markup and pays a fixed rate.

        The Company also entered into an interest rate swap agreement to manage the interest rate associated with its senior unsecured notes. This interest rate swap agreement effectively converted a portion ($100 million) of our fixed rate senior unsecured notes to a variable rate. Under this agreement the Company received the fixed rate of 7.625% and paid a variable rate of LIBOR plus the applicable margin charged by the banks. This interest rate swap agreement had an associated call feature that allowed the counterparty to terminate this agreement at their option. On July 22, 2011, the counterparty exercised their right to terminate this agreement effective August 21, 2011. The Company received proceeds from this termination in the amount of $2,542. The amount is reflected in the operating section of the statement of cash flow.

        In December 2010 the Company entered into a fuel commodity derivative to manage the fuel cost of its fleet of vehicles. The settlements under the agreement were effective April 1, 2011 and expired December 31, 2011. The derivative had a monthly notional amount of 80,000 gallons from April 1, 2011 through December 31, 2011 for a total notional amount of 720,000 gallons. The Company had a put price of $3.015 per gallon and a strike price of $3.50 per gallon. This contract resulting in $103 of net realized gains during 2011 was settled as of December 31, 2011. On September 23, 2011, the Company entered into an additional fuel commodity derivative. This derivative has a monthly notional amount of 85 thousand gallons and settlements under the agreement are effective from January 1, 2012 through December 31, 2012 for a total notional amount of 1.02 million gallons. The Company has a put price of $3.205 per gallon and a strike price of $3.70 per gallon. The Company recognized a non-cash unrealized loss of $34 for the year ended December 31, 2011 on the remaining effective fuel commodity derivative as a result of change in fair value. The activity related to the fuel commodity derivative is reflected in the operating section of the statement of cash flow.

        The fair value of these interest rate derivatives are based on quoted prices for similar instruments from a commercial bank and are considered a Level 2 item. The fuel commodity derivative is based on market assumptions and a quoted price from the counter party and is considered a Level 3 item. The activity related to the interest rate derivative is reflected in the operating section of the statement of cash flow.

        The fuel commodity derivative activity for the year ended December 31, 2011 is as follows:

Balance, December 31, 2010	$	—
Realized gains		103
Unrealized losses		(34	)
Settlements		(103	)
Balance, December 31, 2011	$	(34	)

        One of the Company's interest rate Swap Agreements qualifies as a cash flow hedge while the others do not. Change in fair value of the interest rate Swap Agreements that do not qualify for hedge accounting treatment is recognized in the income statement in the period in which the change occurs. The effective portion of the interest rate Swap Agreement that qualifies for hedge accounting is included in Other Comprehensive Loss in the period in which the change occurs, while the ineffective portion, if any, is recognized in income in the period in which the change occurs.

        During the first quarter of 2010, the Company no longer qualified for hedge accounting treatment for one of its interest rate swap agreements. Accordingly, the amount included in Accumulated Other Comprehensive Loss at the time hedge accounting was lost must be reclassified as an earnings charge through the maturity date of the derivative. This charge amounted to $448 for the year ended December 31, 2011. The remaining balance of $152 associated with this swap and included in Accumulated Other Comprehensive Income will be charged against income through the maturity date of the swap agreement on April 1, 2013.

        The table below outlines the details of each remaining Swap Agreement:

Date of Origin	Original Notional Amount		Fixed/ Amortizing	Notional Amount December 31, 2011		Expiration Date	Fixed Rate
May 8, 2008	$	45,000	Amortizing	$	30,000	Apr 1, 2013		3.78	%
May 8, 2008	$	40,000	Amortizing	$	25,000	Apr 1, 2013		3.78	%

        In accordance with the interest rate Swap Agreements and on a quarterly basis, interest expense is calculated based on the floating 90-day LIBOR and the fixed rate. With regard to the Company's floating to fixed rate swap agreements, if interest expense, as calculated, is greater based on the 90-day LIBOR, the financial institution pays the difference to the Company. If interest expense, as calculated, is greater based on the fixed rate, the Company pays the difference to the financial institution. With regard to the Company's fixed to floating rate interest rate swap agreement, if interest expense, as calculated, is greater based on the 90-day LIBOR, the Company pays the difference to the financial institution. If interest expense, as calculated, is greater based on the fixed rate, the financial institution pays the difference to the Company.

        Depending on fluctuations in the LIBOR, the Company's interest rate exposure and its related impact on interest expense and net cash flow may increase or decrease. The counterparty to the interest rate Swap Agreements exposes the Company to credit loss in the event of non-performance; however, nonperformance is not anticipated.

        The tables below display the impact the Company's derivative instruments had on the Consolidated Balance Sheets as of December 31, 2010 and 2011 and the Consolidated Income Statements for the years ended December 31, 2009, 2010 and 2011.

Fair Values of Derivative Instruments

	Liability Derivatives
	December 31, 2010				December 31, 2011
	Balance Sheet Location	Fair Value			Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate contracts	Accrued expenses	$	1,015		Accrued expenses	$	949
Interest rate contracts	Other liabilites		931		Other liabilites		190
Derivatives not designated as hedging instruments:
Interest rate contracts	Accrued expenses		(532	)	Accrued expenses		743
Interest rate contracts	Other liabilites		4		Other liabilites		159
Fuel commodity derivative	Accrued expenses		—		Accrued expenses		34
Total derivatives		$	1,418			$	2,075

	The Effect of Derivative Instruments on the Consolidated Income Statements For the Years Ended December 31, 2009, 2010 and 2011
	Amount of Gain (Loss) Recognized in OCI on Derivative (Effective Portion) December 31,																				Location of Gain or (Loss) Recognized in Income on Derivative
										Location of Gain or (Loss)Reclassified from Accumulated OCI into Income	Amount of Loss Reclassified from Accumulated OCI into Income December 31,									Derivatives Not Designated as Hedging Instruments		Amount of (Loss) Gain Recognized in Income on Derivative December 31,
Derivatives in Net Investment Hedging Relationships
	2009			2010			2011				2009			2010			2011					2009			2010		2011
Interest rate contracts	$	(569	)	$	(2,026	)	$	(247	)	Interest expense, including change in fair value of non-hedged derivative instuments	$	(2,310	)	$	(2,817	)	$	(1,502	)	Interest rate contracts	Interest expense, including change in fair value of non-hedged derivative instuments	$	(615	)	$	3,480	$	1,878
Fuel commodity derivative	$	—		$	—		$	—		Cost of revenue	$	—		$	—		$	—		Fuel commodity derivative	Cost of revenue	$	—		$	—	$	69

        The table above includes realized and unrealized gains and losses related to derivative instruments.

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Prepaid Facilities Management Rent and Other Assets

12 Months Ended

Dec. 31, 2011

Prepaid Facilities Management Rent and Other Assets

Prepaid Facilities Management Rent and Other Assets

8. Prepaid Facilities Management Rent and Other Assets

        Prepaid facilities management rent and other assets consist of the following:

	December 31,
	2010		2011
Prepaid facilities managment rent	$	10,173	$	10,506
Notes receivable		123		88
Deposits		94		80
Other		296		281
	$	10,686	$	10,955

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Preferred Stock Purchase Rights

12 Months Ended

Dec. 31, 2011

Preferred Stock Purchase Rights

Preferred Stock Purchase Rights

13. Preferred Stock Purchase Rights

        The Company has adopted a Shareholder Rights Agreement, the purpose of which is, among other things, to enhance the Board's ability to protect shareholder interests and to ensure that shareholders receive fair treatment in the event any coercive takeover attempt of the Company is made in the future. The Shareholder Rights Agreement could make it more difficult for a third party to acquire, or could discourage a third party from acquiring, the Company or a large block of the Company's Common Stock. The following summary description of the Shareholder Rights Agreement does not purport to be complete and is qualified in its entirety by reference to the Company's Shareholder Rights Agreement, which has been previously filed with the Securities and Exchange Commission as an exhibit to a Registration Statement on Form 8-A.

        Pursuant to the terms of a Shareholder Rights Agreement (the "Rights Agreement"), the Board of Directors declared a dividend distribution on June 15, 2009 of one Preferred Stock Purchase Right (a "Right") for each outstanding share of Common Stock of the Company (the "Common Stock") to stockholders of record as of the close of business on June 15, 2009 (the "Record Date"). In addition, one Right will automatically attach to each share of Common Stock issued between the Record Date and the Distribution Date (as hereinafter defined). Under certain circumstances, each Right entitles the holder thereof to purchase from the Company a unit consisting of one ten thousandth of a share (a "Unit") of Series A Junior Participating Cumulative Preferred Stock, par value $.01 per share, of the Company (the "Preferred Stock"), at a cash exercise price of $45.00 per Unit, subject to adjustment. The Rights are not exercisable and are attached to and trade with all shares of Common Stock outstanding as of, and issued subsequent to, the Record Date until the earlier to occur of (i) the close of business on the tenth calendar day following the first public announcement that a person or group of affiliated or associated persons (an "Acquiring Person") has acquired beneficial ownership of 15% or more of the outstanding shares of Common Stock, other than as a result of repurchases of stock by the Company or certain inadvertent actions by a stockholder (the date of said announcement being referred to as the "Stock Acquisition Date") or (ii) the close of business on the tenth business day (or such later day as the Board of Directors may determine) following the commencement of a tender offer or exchange offer that could result upon its consummation in a person or group becoming the beneficial owner of 15% or more of the outstanding shares of Common Stock (the earlier of such dates being herein referred to as the "Distribution Date"). The Rights will expire at the close of business on June 15, 2019 (the "Expiration Date"), unless previously redeemed or exchanged by the Company as described below. Until a Right is exercised, the holder will have no rights as a stockholder of the Company (beyond those as an existing stockholder), including the right to vote or to receive dividends.

        In the event that a Stock Acquisition Date occurs, each holder of a Right (other than an Acquiring Person) will be entitled to receive upon exercise, in lieu of a number of Units of Preferred Stock, that number of shares of Common Stock having a market value of two times the exercise price of the Right. In the event that, at any time following the Stock Acquisition Date, (i) the Company merges with and into any other person, and the Company is not the continuing or surviving corporation, (ii) any person merges with and into the Company and the Company is the continuing or surviving corporation of such merger and, in connection with such merger, all or part of the shares of Common Stock are changed into or exchanged for securities of any other person or cash or any other property, or (iii) 50% or more of the Company's assets or earning power is sold, each holder of a Right (other than an Acquiring Person) will be entitled to receive, upon exercise, common stock of the acquiring company having a market value equal to two times the exercise price of the Right. Rights that are or were beneficially owned by an Acquiring Person may (under certain circumstances specified in the Rights Agreement) become null and void.

        The Rights may be redeemed in whole, but not in part, at a price of $0.001 per Right by the Board of Directors only until the earlier of (i) the time at which any person becomes an Acquiring Person or (ii) the Expiration Date.

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Earnings Per Share

12 Months Ended

Dec. 31, 2011

Earnings Per Share

Earnings Per Share

18. Earnings Per Share

	Year Ended December 31,
	2009		2010			2011
Income (loss) from continuing operations, net	$	1,041	$	2,829		$	3,276
Income (loss)from discontinued operations, net		1,074		(250	)		—
Net income	$	2,115	$	2,579		$	3,276
Weighted average number of common shares outstanding—basic		13,529		13,797			14,234
Effect of dilutive securites: Stock options		411		582			742
Weighted average number of common shares outstanding—diluted		13,940		14,379			14,976
Earnings(loss) per share—basic—continuing operations	$	0.08	$	0.21		$	0.23
Earnings(loss) per share—diluted—continuing operations	$	0.07	$	0.20		$	0.22
Earnings (loss) per share—basic—discontinued operations	$	0.08	$	(0.02	)	$	—
Earnings (loss) per share—diluted—discontinued operations	$	0.08	$	(0.02	)	$	—
Earnings per share—basic	$	0.16	$	0.19		$	0.23
Earnings per share—diluted	$	0.15	$	0.18		$	0.22

        There were 850 shares at December 31, 2009, 671 shares at December 31, 2010 and 295 shares at December 31, 2011 under option plans that were excluded from the computation of diluted earnings per share at December 31, 2009, 2010 and 2011, respectively, due to their anti-dilutive effects.

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CONSOLIDATED INCOME STATEMENTS (Parenthetical) (USD $) In Thousands, unless otherwise specified	12 Months Ended
	Dec. 31, 2010
CONSOLIDATED INCOME STATEMENTS
Loss from disposal of discontinued operations, taxes	$ 384

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Significant Accounting Policies

12 Months Ended

Dec. 31, 2011

Significant Accounting Policies

Significant Accounting Policies

2. Significant Accounting Policies

        Cash and Cash Equivalents.    The Company considers all highly liquid investments with original maturities of three months or less to be cash equivalents. Included in cash and cash equivalents is an estimate of cash not yet collected at period-end that remains at laundry facilities management customer locations. At December 31, 2010 and 2011, this totaled $10,360 and $10,361, respectively. The Company monitors current collection levels and economic conditions and adjusts the estimate as circumstances warrant. The Company records the estimated cash not yet collected as cash and cash equivalents and facilities management revenue. The Company also records the estimated related facilities management rent expense. The Company calculates the estimated cash not yet collected at the end of a period by first identifying only those accounts that have had activity in the last ninety days of the period, since each account is collected at least once every ninety days. The Company calculates the average collection per day by account for the corresponding period one year prior. The prior year per day collection amount is multiplied by the number of days between the account's most recent collection prior to the end of the current period and the end of the current period. The corresponding period one year prior is used to allow for any seasonality at each account. The average collection per day since inception of the account is used for accounts acquired subsequent to the corresponding period in the prior year.

        The Company has cash deposited with financial institutions in excess of the $250 insured limit of the Federal Deposit Insurance Corporation.

        Revenue Recognition.    The Company recognizes facilities management revenue on the accrual basis. Rental revenue is recognized ratably over the related contractual period. The Company recognizes revenue from sales upon shipment of the products, unless otherwise specified. Shipping and handling fees charged to customers are recognized upon shipment of the products and are included in revenue with the related cost included in cost of sales. Installation and repair services are provided on an occurrence basis, not on a contractual basis. Service revenue is recognized at the time the installation service, or other service, is provided to the customer.

        Allowance for Trade Accounts Receivable.    On a regular basis, the Company reviews the adequacy of its allowance for trade accounts receivable based on historical collection results and current economic conditions using factors based on the aging of its trade accounts. In addition, the Company estimates specific additional allowances based on indications that a specific customer may be experiencing financial difficulties. The Company maintains an allowance for doubtful trade accounts of $329 and $385 at December 31, 2010 and 2011, respectively.

        Concentration of Credit Risk.    Financial instruments which potentially expose the Company to concentration of credit risk include trade receivables generated by the Company as a result of the selling and leasing of laundry equipment. To minimize this risk, ongoing credit evaluations of customers' financial condition are performed and reserves are maintained. The Company typically does not require collateral. No individual laundry equipment sales customer accounted for more than 10% of revenues or accounts receivable for any period presented.

        Inventories.    Inventories are stated at the lower of cost (as determined using the average cost method) or market, and consist primarily of finished goods. On a regular basis, the Company reviews the adequacy of its reserve based on historical experience, product knowledge and forecasted demand. The Company maintains an inventory valuation adjustment of $252 and $162 at December 31, 2010 and 2011, respectively.

        Prepaid Facilities Management Rent.    Prepaid facilities management rent consists of cash advances paid to property owners and managers under laundry service contracts.

        Property, Plant and Equipment.    Property, Plant and Equipment are stated at cost and depreciated using the straight-line method over the estimated useful lives of the respective assets. Expenditures for maintenance and repairs are charged to operations as incurred; acquisitions, major renewals, and betterments are capitalized. Upon retirement or sale, the cost of assets disposed of and their related accumulated depreciation or amortization are removed from the accounts, with the resulting gain or loss reflected in income.

        Facilities Management Equipment—Not Yet Placed in Service.    These assets represent laundry machines that management estimates will be installed in facilities management laundry rooms over the next twelve months and have not been purchased for commercial sale. These assets are grouped in Property, Plant and Equipment and are not depreciated until placed in service under a facilities management lease agreement.

        Advertising Costs.    Advertising costs are expensed as incurred. These costs were $553, $1,153, and $834 for the years ended December 31, 2009, 2010 and 2011, respectively.

        Goodwill and Intangible Assets.    Intangible assets primarily consist of various non-compete agreements, goodwill, trade name and contract rights recorded in connection with acquisitions. The non-compete agreements are amortized using the straight-line method over the life of the agreements, which range from five to fifteen years. The majority of contract rights are amortized using the straight-line method over twenty years, with the balance amortized on a straight-line method over fifteen years. The life assigned to acquired contracts is based on several factors, including: the seller's renewal rate of the contract portfolio for the most recent years prior to the acquisition, the number of years the average contract has been in the seller's contract portfolio, the overall level of customer satisfaction within the contract portfolio and the ability of the Company to maintain or exceed the level of customer satisfaction maintained by the seller prior to the acquisition by the Company. The Company is accounting for acquired contract rights on a pool-basis based on the fact that, in general, no single contract accounts for more than 2% of the revenue of any acquired portfolio and the fact that few of the contracts are predicted to be terminated, either prior to or at the end of the contract term.

        We test goodwill annually and as needed for impairment by reporting unit. The goodwill impairment review consists of a two-step process of first assessing the fair value of the reporting unit and comparing this to the carrying value. If this fair value exceeds the carrying value of the reporting unit, no further analysis or goodwill impairment charge is required. If the fair value is below the carrying value, we would proceed to the next step, which is to measure the amount of the impairment loss. The impairment loss is measured as the difference between the carrying value and implied fair value of goodwill. Any such impairment loss would be recognized in the Company's results of operations in the period the impairment loss arose.

        We also evaluate our trade names annually for impairment using the relief from royalty method. We estimate what it would cost to license the trade names based upon estimated future revenue, an estimated royalty rate, capitalization rate and a discount rate which is subject to change from year to year. If the discounted present value of future tax effected royalty payments is less than the carrying value of the trade names, the trade name would be written down to its implied fair value. Our evaluation in 2011 did not result in an impairment.

        Impairment of Long-Lived Assets.    The Company reviews long-lived assets, including fixed assets (primarily washing machines and dryers) and intangible assets with definite lives (primarily laundry facilities management contract rights ("contract rights")) for impairment whenever events or changes in business circumstances indicate that the carrying amount of the assets may not be fully recoverable or that the useful lives of these assets are no longer appropriate.

        Assets acquired in business combinations, which include contract rights, an amortizing intangible asset, and equipment are defined to be the asset group for which the portfolio of contracts was acquired. The contract rights were fair valued and recorded in purchase accounting on an aggregate basis for each market and are being amortized over 15 - 20 years. Triggering events that could indicate the carrying value of the contract rights intangible is not fully recoverable may include the loss of significant customers, adverse changes to volumes and/or profitability in specific markets and changes in the Company's business strategy that result in a significant reduction in cash flows generated in a specific market. Management also performs an annual assessment of the useful lives of the contract rights and accelerates amortization, if necessary. The results of this analysis may also indicate potential impairment triggering events. For contract rights the useful life assessment consists primarily of comparing the percent of revenue declines for acquired contracts in the market where the contract right was acquired to the percent of amortization recorded on the contract rights. A triggering event is deemed to have occurred if the revenues are declining at a rate in excess of the amortization rate. If a triggering event has occurred the recoverability of the carrying amount of the contract rights and fixed assets for that acquired asset group is calculated by comparing the carrying amount of the asset group to the projected future undiscounted cash flows from the operation and disposition of the assets, taking into consideration the remaining useful life of the assets, the length of the contract for that acquisition, as well as any expected renewals. If it is determined that the carrying value of the assets is not recoverable, the Company would write down the long-lived assets by the amount by which the carrying value exceeds fair value.

        For the purposes of recognition and measurement of an impairment loss, a long-lived asset or assets shall be grouped with other assets and liabilities at the lowest level for which identifiable cash flows are largely independent of the cash flows of other assets and liabilities. For our long-lived assets acquired in business combinations, the Company has determined the lowest level for which identifiable cash flows are largely independent is at the market level consistent with the approach used in purchase accounting. In particular, the contract rights intangible assets, which comprise thousands of individual contracts, are valued and recorded on an aggregate market basis at the time of acquisition, depreciated in the aggregate, and the recovery of these intangible assets is achieved through the collective cash flows of the market. The Company believes this approach will ensure any significant impairment that occurs is recognized in the appropriate period and that it is not practical to allocate individual contract intangible assets to each of the thousands of locations.

        For assets associated with organic contracts, the Company performs its impairment assessment of the long-lived assets (principally laundry equipment) at the individual location level. An impairment test is performed when a triggering event has occurred with respect to individual locations. Triggering events are those events that could indicate the carrying value of the asset group is not fully recoverable and include changes in the current use of the equipment, environmental regulations and technological advancements. If a triggering event has occurred, the recoverability of the carrying amount of the fixed assets for that location is calculated by comparing to the projected future undiscounted cash flows of the assets, taking into consideration the remaining useful life of the assets, the length of the contract for that location, any expected renewals as well as giving consideration to whether or not those assets could be redeployed to another location. If it is determined that the carrying value of the assets is not recoverable, the Company would write down the assets by the amount by which the carrying value exceeds fair value.

        Income Taxes.    The Company recognizes deferred tax assets and liabilities for the expected future tax benefits or consequences of temporary differences between the financial statement carrying amounts of existing assets and liabilities, and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be recovered or settled. Judgment is required in determining the provision for income tax expense and related accruals, deferred tax assets and liabilities. These include establishing a valuation allowance related to the ability to realize certain deferred tax assets. To the extent future taxable income against which these assets may be applied is not sufficient, some portion or all of our recorded deferred tax assets would not be realizable. Accounting for uncertain tax positions also requires significant judgments, including estimating the amount, timing and likelihood of ultimate settlement. Although the Company believes that its estimates are reasonable, actual results could differ from these estimates. The Company uses a more-likely-than-not measurement attribute for all tax positions taken or expected to be taken on a tax return in order for those tax positions to be recognized in the financial statements.

        Stock Compensation.    Accounting guidance requires the Company to measure the cost of employee services received in exchange for an award of equity instruments based on the grant-date fair value of the award. That cost is recognized on a straight-line basis over the period during which an employee is required to provide service in exchange for the award—the requisite service period (usually the vesting period).

        The grant-date fair value of employee share options and similar instruments is estimated using the Black-Scholes option-pricing model. The expected life of options and the expected forfeiture rates are estimated based on historical experience. The weighted average volatility of the Company's stock price over the prior number of years equal to the expected life and the two most recent years is used to estimate the expected volatility at the measurement date. Awards for which the recipient has the choice of receiving equity instruments or cash are valued at the market price of the underlying equity instrument as of the reporting date.

        Use of Estimates.    The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

        Earnings Per Share.    Accounting guidance requires the presentation of basic earnings per share ("EPS") and diluted earnings per share. Basic EPS includes no dilution and is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding for the period. Diluted EPS reflects the potential dilution of securities that could share in the earnings of an entity. Diluted EPS has been calculated using the treasury stock method.

        Comprehensive Income.    Comprehensive income includes all changes in stockholders' equity during a period except those resulting from investments by stockholders and distributions to stockholders.

        Financial Instruments.    The Company accounts for derivative instruments on its balance sheet at fair value. Derivatives that are not hedges must be adjusted to fair value through earnings. If the derivative is a hedge, changes in the fair value of derivatives will either be offset against the change in fair value of the hedged assets, liabilities or firm commitments through earnings or recognized in other comprehensive income until the hedged item is recognized in earnings, depending on the intended use of the derivative. The ineffective portion of a derivative's change in fair value will be immediately recognized in earnings. Refer to Note 6, "Fair Value Measurements," for more information.

        Fair Value of Financial Instruments.    For purposes of financial reporting, all financial instruments required to be recorded at fair value have been recorded as such at December 31, 2010 and 2011, based upon terms currently available to the Company in financial markets. The fair value of the Company's interest rate and fuel commodity swaps is the estimated amount that the Company would receive or pay to terminate the agreement at the reporting date.

        New Accounting Pronouncements.    In October 2009, the Financial Accounting Standards Board (FASB) issued amended guidance for identifying separate deliverables in a revenue-generating transaction where multiple deliverables exist, and provides guidance for allocating and recognizing revenues based on those separate deliverables. This update also requires additional disclosure related to the significant assumptions used to determine the revenue recognition of the separate deliverables. This guidance is required to be applied prospectively to new or significantly modified revenue arrangements. The Company adopted this guidance effective January 1, 2011. The adoption of this accounting standards update did not have an impact on the Company's consolidated income statement, balance sheet or cash flow statement.

        In December 2010, the Financial Accounting Standards Board issued an update to accounting guidance for business combinations related to the disclosure of supplementary pro forma information. Accounting guidance for business combinations requires a public entity to disclose pro forma revenue and earnings for the combined entity as though the combination occurred at the beginning of the reporting period. This update clarifies that if a public entity presents comparative financial statements, the pro forma information for all business combinations occurring during the current year should be reported as though the combination occurred at the beginning of the prior annual reporting period. This update also expands the disclosure requirement to include the nature and amount of pro forma adjustments made to arrive at the disclosed pro forma revenue and earnings. This update is effective for business combinations for which the acquisition date is on or after annual reporting periods beginning after December 15, 2010. The effect of adoption would depend on the Company's acquisitions, if any, occurring after such date.

        In January 2010 the FASB issued an accounting standards update modifying the disclosure requirements related to fair value measurements. Under these requirements, purchases and settlements for Level 3 fair value measurements are presented on a gross basis, rather than net. The Company adopted this guidance effective January 1, 2011.

        In May 2011, the FASB issued accounting guidance which provides common requirements for measuring fair value and disclosing information about fair value measurements in accordance with U.S. GAAP and International Financial Reporting Standards ("IFRS"). This guidance is effective for fiscal years beginning on or after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In June 2011, the FASB issued accounting guidance which improves the comparability, consistency and transparency of financial reporting and increases the prominence of items reported in other comprehensive income. This guidance is effective for fiscal years beginning on or after December 15, 2011 and early adoption is permitted. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In September 2011, the FASB issued updated guidance on the periodic testing of goodwill for impairment. This guidance allows companies to assess qualitative factors to determine if it is more-likely-than-not that goodwill might be impaired and whether it is necessary to perform the two-step goodwill impairment test required under current accounting standards. This guidance is applicable for fiscal years beginning after December 15, 2011. The adoption of this guidance is not expected to have a material impact on the Company's financial results.

        In December 2011, the FASB issued updated guidance that provides amendments for disclosures about offsetting assets and liabilities. The amendments require an entity to disclose information about offsetting and related arrangements to enable users of its financial statements to understand the effect of those arrangements on its financial position. Entities are required to disclose both gross information and net information about both instruments and transactions eligible for offset in the statement of financial position and instruments and transactions subject to an agreement similar to a master netting arrangement. This scope would include derivatives, sale and repurchase agreements and reverse sale and repurchase agreements, and securities borrowing and securities lending arrangements. The amendments are effective for annual reporting periods beginning on or after January 1, 2013. Disclosures required by the amendments should be provided retrospectively for all comparative periods presented. The adoption of this guidance will not impact the Company's financial results.

        No other new accounting pronouncement issued or effective during the fiscal year has had or is expected to have a material impact on the Consolidated Financial Statements.

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Summary of Quarterly Financial Information (unaudited)

12 Months Ended

Dec. 31, 2011

Summary of Quarterly Financial Information (unaudited)

Summary of Quarterly Financial Information (unaudited)

19. Summary of Quarterly Financial Information (unaudited)

	Year Ended December 31, 2010
	1st Qtr			2nd Qtr		3rd Qtr		4th Qtr			Total
Revenue	$	81,503		$	78,541	$	78,241	$	81,726		$	320,011
Cost of revenue		66,118			66,562		65,883		68,696			267,259
Gross margin		15,385			11,979		12,358		13,030			52,752
Operating expenses		8,248			8,055		8,046		9,094			33,443
Income from operations		7,137			3,924		4,312		3,936			19,309
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs		4,346			2,054		2,909		4,995			14,304
Income (loss) from continuing operations before income tax expense		2,791			1,870		1,403		(1,059	)		5,005
Income tax expense (benefit)		1,319			641		577		(361	)		2,176
Income (loss) from continuing operations		1,472			1,229		826		(698	)		2,829
Loss from discontinued operations, net		(250	)		—		—		—			(250	)
Net income (loss)	$	1,222		$	1,229	$	826	$	(698	)	$	2,579
Earnings (loss) per share—basic—from continuing operations	$	0.11		$	0.09	$	0.06	$	(0.05	)	$	0.21	(a)
Earnings (loss) per share—diluted—from continuing operations	$	0.11		$	0.09	$	0.06	$	(0.05	)	$	0.20	(a)
Loss per share—basic—from discontinued operations	$	(0.02	)	$	—	$	—	$	—		$	(0.02)	(a)
Loss per share—diluted—from discontinued operations	$	(0.02	)	$	—	$	—	$	—		$	(0.02)	(a)
Earnings (loss) per share—basic	$	0.09		$	0.09	$	0.06	$	(0.05	)	$	0.19	(a)
Earnings (loss) per share—diluted	$	0.09		$	0.09	$	0.06	$	(0.05	)	$	0.18	(a)
Weighted average common shares outstanding—basic		13,677			13,791		13,807		13,913			13,797
Weighted average common shares outstanding—diluted		14,005			14,405		14,402		13,913			14,379

(a)

The sum of the quarterly earnings per share amounts may not equal the full year amount since the computations of the weighted average shares outstanding for each quarter and the full year are computed independently of each other.

	Year Ended December 31, 2011
	1st Qtr		2nd Qtr		3rd Qtr		4th Qtr			Total
Revenue	$	82,293	$	78,589	$	78,492	$	82,654		$	322,028
Cost of revenue		66,404		66,674		65,716		68,006			266,800
Gross margin		15,889		11,915		12,776		14,648			55,228
Operating expenses		8,594		8,470		7,975		9,316			34,355
Operating income		7,295		3,445		4,801		5,332			20,873
Interest expense, including change in fair value of non-hedged derivative instruments and amortization of deferred financing costs		3,817		2,664		3,682		3,318			13,481
Loss on early extinguishment of debt		—		—		—		(1,894	)		(1,894	)
Income before income tax expense		3,478		781		1,119		120			5,498
Income tax expense		1,412		277		515		18			2,222
Net income	$	2,066	$	504	$	604	$	102		$	3,276
Earnings per share—basic	$	0.15	$	0.04	$	0.04	$	0.01		$	0.23	(a)
Earnings per share—diluted	$	0.14	$	0.04	$	0.04	$	0.01		$	0.22	(a)
Weighted average common shares outstanding—basic		14,090		14,244		14,286		14,313			14,234
Weighted average common shares outstanding—diluted		14,825		15,033		15,000		15,023			14,976

(a)

The sum of the quarterly earnings per share amounts may not equal the full year amount since the computations of the weighted average shares outstanding for each quarter and the full year are computed independently of each other.

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Income Taxes

12 Months Ended

Dec. 31, 2011

Income Taxes

Income Taxes

12. Income Taxes

        The federal and state income taxes consist of the following:

	Years Ended December 31,
	2009			2010		2011
Current state	$	(129	)	$	1	$	195
Deferred state		598			475		43
Current federal		(4,135	)		—		—
Deferred federal		4,944			1,700		1,984
Total income taxes	$	1,278		$	2,176	$	2,222

        The net deferred tax liability in the accompanying balance sheets includes the following amounts of deferred tax assets and liabilities at December 31:

	2010			2011
Current deferred tax assets (liabilities):
Accounts receivable	$	284		$	147
Inventory		97			62
Accrued bonus and vacation		405			455
Accrued sales tax		—			248
Accrued rent		305			246
Prepaid expenses		(188	)		(184	)
Other		60			70
		963			1,044
Non-current deferred tax (liabilities) assets:
Depreciation		(32,037	)		(37,096	)
Amortization		(18,663	)		(21,467	)
Other comprehensive income		983			493
Stock based compensation		2,691			3,261
Derivative instrument interest		(436	)		286
Net operating loss carryforwards		4,769			9,993
AMT credits		871			871
Other		450			235
		(41,372	)		(43,424	)
Valuation allowance against non-current deferred tax assets		(451	)		(380	)
		(41,823	)		(43,804	)
Net deferred tax liabilities	$	(40,860	)	$	(42,760	)

        For the years ended December 31, 2009, 2010 and 2011, the statutory income tax rate differed from the effective rate primarily as a result of the following differences:

	2009			2010			2011
Income taxes computed at federal statutory rate		34.0	%		34.0	%		34.0	%
State income taxes, net of federal benefit		11.7			6.9			6.8
Change in state deferred rate		(1.1	)		(0.4	)		(5.0	)
Non-deductible compensation		—			1.8			3.3
Change in valuation allowance		4.1			0.1			(0.9	)
Meals & entertainment		3.3			1.6			1.4
Non-deductible stock options		2.1			0.3			0.5
Other		1.0			(0.9	)		0.3
Effective tax rate		55.1	%		43.4	%		40.4	%

        At December 31, 2011, the Company had a federal net operating loss carryforward of $28,727, of which $1,528 expires in the year 2028, $9,960 expires in the year 2030 and $17,239 expires in the year 2031, and state net operating loss carryforwards of $22,026 which expire at various times through the year 2031. At December 31, 2011, $3,206 of federal and state net operating loss carryforwards relate to deduction for stock option compensation for which the associated tax benefit will be credited to additional paid in capital when realized. The Company has evaluated the positive and negative evidence bearing upon the realization of the net operating losses and has decreased the valuation allowance to $380 for the corresponding deferred tax asset, which is comprised principally of state net operating loss carryovers incurred not expected to be utilized.

        The Company and its subsidiaries are subject to U.S. federal income tax as well as to income tax of multiple state jurisdictions. The Company has concluded all U.S. federal income tax matters for years through 2007. All material state and local income tax matters have been concluded for years through 2006.

        As of December 31, 2011 and 2010, the uncertain tax positions recognized by the Company in the consolidated financial statements were not material.