EX-99.1 2 ex_385003.htm EXHIBIT 99.1 ex_385003.htm

Exhibit 99.1

 

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Startek Reports Second Quarter 2022 Financial Results

- Continued Progress in Commercial Development Resulted in Seven New Logos Under Contract -

 

DENVER August 8, 2022 - Startek, Inc. (NYSE:SRT) ("Startek" or the "Company"), a global customer experience (CX) solutions provider, is reporting financial results for the second quarter ended June 30, 2022.

 

Second Quarter 2022 Financial Summary ($ in millions, excl. margin items)

   

Q2 2022

   

Q2 2021

   

Change

 

Net Revenue

   

167.6

   

 

189.0

     

(11.3)%

 

Gross Profit

   

16.7

   

 

24.6

     

(32.1)%

 

Gross Margin

   

10.0%

     

13.0%

   

-300bps

 

SG&A Expenses

   

13.7

   

 

12.3

     

11.4%

 

Net Income [1]

   

1.9

   

 

6.9

     

(72.5)%

 

EPS[1]

   

0.05

   

 

0.17

     

(70.6)%

 

Adjusted Net Income [2], [3]

 

 

5.2

   

 

9.9

     

(47.5)%

 

Adjusted EPS[2], [3]

 

 

0.13

   

 

0.24

     

(45.8)%

 

Adjusted EBITDA[3]

 

 

11.1

   

 

19.6

     

(43.4)%

 

 

[1] Reflects net income attributable to Startek shareholders.

[2] Reflects Adjusted net income attributable to Startek shareholders.

[3] Refer to the note below about Non-GAAP financial measures.

 


 

Management Commentary

 

“Our second quarter results were in-line with our expectations as we operated against the backdrop of shifting market conditions,” said Bharat Rao, Global CEO of Startek. “Although our revenue declined on a quarter-over-quarter basis, the prior year quarter benefited from larger, one-off revenue sources with the COVID vaccination support program. With the ongoing ramp up of client services, specifically in India, we experienced a slight compression of margin through the necessary onboarding of additional support agents, though we expect to fully regain the onboarding profitability impact in the coming quarters.

 

“We achieved a significant milestone with our sales efforts, winning seven new logos in the second quarter, which we expect will begin flowing through to our financials in 2023 after the initial onboarding stage. We also entered into several expanded contracts with existing clients in our telecom, financial and business services, and travel and hospitality verticals as we further showcase our enhanced capabilities and services. Our expanded product platform was highlighted by the launch of Startek Agent AI as well as our new partnership with Genesys, both designed to streamline contact center processes and enhance our support agents’ ability to deliver high empathy engagements. Our investments into our sales and marketing strategy are also showing signs of return, generating a growth of inbound proposals by prospective customers, particularly in the U.S. With a strong focus on business development efforts, along with the hiring and training of customer service teams to handle increased service volumes, our second quarter positioned Startek to tackle future growth opportunities that we have secured from our bolstered sales pipeline.

 

“Looking into the back half of the year, we will continue growing our platform through increasing our services within our core verticals, expanding our marketing initiatives and capitalizing on our growing sales pipeline to drive new logos. As we expand our platform, we also look to continue driving new digital partnerships and ensuring that Startek remains at the technological forefront for our customers. It is imperative that our host of services remain competitive in a dynamic landscape and we will continue to drive innovation to our platform. We believe we are well positioned for growth, and we look forward to expanding our footprint as a global customer experience solutions provider.”

 

Second Quarter 2022 Financial Summary

 

Net revenue in the second quarter was $167.6 million compared to $189.0 million in the year-ago quarter. The decrease was driven by the prior year quarter, including a short term government program relating to COVID vaccination that drove an outsized benefit to revenue. The Company also experienced revenue decline related to the termination of an ecommerce-client in the first quarter of 2022, offset by continued strength in the Company’s telecom, financial and business services and travel and hospitality verticals. On a constant currency basis, net revenue decreased 9% compared to the year-ago quarter.

 

Gross profit in the second quarter was $16.7 million compared to $24.6 million in the year-ago quarter. Gross margin was 10.0% compared to 13.0% in the year-ago quarter. The decrease was attributable to wage increases led by inflationary pressures and an increase in upfront cost incurred in recruitment and training in preparation for a ramp up of services with clients in the ecommerce vertical.

 

Selling, general and administrative (SG&A) expenses in the second quarter increased to $13.7 million compared to $12.3 million in the year-ago quarter. As a percentage of revenue, SG&A was 8.2% compared to 6.5% in the year-ago quarter. The increase is primarily due to the Company’s ongoing investments in sales and marketing initiatives, as well as an increased cost related to insurance premiums. The SG&A costs for the current period includes costs incurred towards the ongoing take private transaction.

 

Net income attributable to Startek shareholders in the second quarter was $1.9 million or $0.05 per share, compared to a net income of $6.9 million or $0.17 per share in the year-ago quarter.

 

Adjusted net income* in the second quarter was $5.2 million or $0.13 per diluted share, compared to an adjusted net income* of $9.9 million or $0.24 per diluted share in the year-ago quarter.

 

Adjusted EBITDA* in the second quarter was $11.1 million compared to $19.6 million in the year-ago quarter. The primary driver for the decline was the aforementioned decrease in gross profit and increase in SG&A expenses incurred.

 

On June 30, 2022, cash and restricted cash was $55.8 million[1] compared to $52.2 million at March 31, 2022. Total debt at June 30, 2022 was $170.7 million compared to $169.5 million at March 31, 2022, and net debt at June 30, 2022 was $114.9 million[2] compared to $117.3 million at March 31, 2022.

 

*A non-GAAP measure defined below.

 

Conference Call and Webcast Details

 

Startek management will hold a conference call today at 5 p.m. ET to discuss its financial results. The conference call will be followed by a question and answer period.

 

Date: Monday, August 8, 2022

Time: 5 p.m. ET

Toll-free dial-in number: 1-844-826-3035

International dial-in number: 1-412-317-5195

Conference ID: 10169253

 

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group, Inc. at (949) 574-3860.

 

The conference call will be broadcast live and available for replay here, as well as in the investor relations section of the company’s website at www.startek.com.

 

A telephonic replay of the conference call will also be available after 8 p.m. ET on the same day through August 15, 2022.

 

Toll-free replay number: 1-844-512-2921

International replay number: 1-412-317-6671

Replay ID: 10169253

 


 

[1] Cash balance excluding restricted cash as at June 30, 2022 amounted to $47.2 million as compared to $43.3 million as at March 31, 2022.

[2] Net debt excluding restricted cash balance at June 30, 2022 was $123.5 million compared to $126.2 million at March 31, 2022.

 


 

About Startek

 

Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients’ business outcomes by enhancing customer experience and digital and AI enablement across all touch points and channels. Startek has more than 46,000 employees spread across 42 delivery campuses in 13 countries. The company services over 175 clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail, media & cable and energy and utilities. To learn more, visit www.startek.com

 

Forward-Looking Statements[GE1] 

 

The matters regarding the future discussed in this news release include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are intended to be identified in this document by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “objective,” “outlook,” “plan,” “project,” “possible,” “potential,” “should” and similar expressions. As described below, such statements are subject to a number of risks and uncertainties that could cause Startek's actual results to differ materially from those expressed or implied by any such forward-looking statements. Readers are encouraged to review risk factors and all other disclosures appearing in the Company's Form 10-K for the fiscal year ended December 31, 2021, as filed with the Securities and Exchange Commission (SEC) on March 14, 2022, as well as other filings with the SEC, for further information on risks and uncertainties that could affect Startek's business, financial condition and results of operation. Copies of these filings are available from the SEC, the Company’s website or the Company’s investor relations department. Startek assumes no obligation to update or revise any forward-looking statements as a result of new information, future events or otherwise. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date herein.

 

Investor Relations

Cody Cree
Gateway Group, Inc.
(949) 574-3860
SRT@gatewayir.com

 

Media Relations
Zainab Boxwala
Startek
zainab.boxwala@startek.com

 


 

 

 

 

 

STARTEK, INC. AND SUBSIDIARIES

 CONSOLIDATED STATEMENTS OF INCOME (LOSS)

(In thousands, except per share amounts)

(Unaudited)

 

   

Three Months Ended June 30,

   

Six Months Ended June 30,

 
   

2022

   

2021

   

2022

   

2021

 

Revenue

    167,641       189,436       334,958       352,931  

Warrant adjustment

    -       (405 )     -       (830 )

Net revenue

  $ 167,641     $ 189,031     $ 334,958     $ 352,101  

Cost of services

    (150,914 )     (164,477 )     (297,174 )     (302,860 )

Gross profit

  $ 16,727     $ 24,554     $ 37,784     $ 49,241  
                                 

Selling, general and administrative expenses

    (13,743 )     (12,298 )     (29,624 )     (26,469 )

Impairment losses and restructuring/exit cost

    (745 )     19       (2,152 )     (1,879 )

Operating income

  $ 2,239     $ 12,275     $ 6,008     $ 20,893  
                                 

Share of income of equity accounted investee

    3,833       59       3,825       45  

Interest expense, net and other income

    (2,103 )     (2,484 )     (3,077 )     (16,253 )

Foreign exchange gains (losses), net

    82       363       (326 )     575  

Income before tax expense

  $ 4,051     $ 10,213     $ 6,430     $ 5,260  

Tax expense

    (1,423 )     (2,093 )     (3,516 )     (6,995 )

Net income (loss)

  $ 2,628     $ 8,120     $ 2,914     $ (1,735 )
                                 

Net income (loss)

                               

Net income attributable to noncontrolling interests

    761       1,235       2,290       3,535  

Net income (loss) attributable to Startek shareholders

    1,867       6,885       624       (5,270 )
                                 

Net incom (loss) per common share

                               

Basic net income (loss) attributable to Startek shareholders

  $ 0.05     $ 0.17     $ 0.02     $ (0.13 )

Diluted net income (loss) attributable to Startek shareholders

  $ 0.05     $ 0.17     $ 0.02     $ (0.13 )
                                 

Weighted average common shares outstanding

                               

Basic

    40,284       40,786       40,311       40,689  

Diluted

    40,308       41,222       40,366       40,689  

 

 

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OTHER COMPREHENSIVE INCOME (LOSS)

(In thousands, except per share amounts)

(Unaudited)

 

   

Three Months Ended June 30,

   

Six Months Ended June 30,

 
   

2022

   

2021

   

2022

   

2021

 

Net income (loss)

  $ 2,628     $ 8,120     $ 2,914     $ (1,735 )

Net income attributable to noncontrolling interests

    761       1,235       2,290       3,535  

Net income (loss) attributable to Startek shareholders

    1,867       6,885       624       (5,270 )
                                 

Other comprehensive income (loss), net of taxes

                               

Foreign currency translation adjustments

    (3,937 )     (876 )     (3,389 )     (1,968 )

Change in fair value of derivative instruments

    -       -       -       8  

Pension amortization

    451       (37 )     (686 )     (421 )

Other comprehensive loss

  $ (3,486 )   $ (913 )   $ (4,075 )   $ (2,381 )
                                 

Other comprehensive income (loss), net of taxes

                               

Other comprehensive income (loss) attributable to noncontrolling interest

    281       -       (374 )     (69 )

Other comprehensive loss attributable to Startek shareholders

    (3,767 )     (913 )     (3,701 )     (2,312 )
    $ (3,486 )   $ (913 )   $ (4,075 )   $ (2,381 )

Comprehensive income (loss)

                               

Comprehensive income attributable to noncontrolling interests

    1,042       1,235       1,916       3,466  

Comprehensive income (loss) attributable to Startek shareholders

    (1,900 )     5,972       (3,077 )     (7,582 )
    $ (858 )   $ 7,207     $ (1,161 )   $ (4,116 )

 

 

 

 

 

STARTEK, INC. AND SUBSIDIARIES

 CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

(Unaudited)

 

   

June 30,

   

December 31,

 
   

2022

   

2021

 

Assets

               

Current assets

               

Cash and cash equivalents

    47,145       47,940  

Restricted cash

    8,646       7,456  

Trade accounts receivables, net

    84,115       106,937  

Unbilled revenue

    67,630       50,074  

Prepaid and other current assets

    19,483       12,611  

Total current assets

  $ 227,019     $ 225,018  
                 

Non-current assets

               

Property, plant and equipment, net

    32,494       34,168  

Operating lease right-of-use assets

    51,157       63,012  

Intangible assets, net

    84,950       90,092  

Goodwill

    183,397       183,397  

Investment in equity-accounted investees

    35,513       31,688  

Deferred tax assets, net

    4,800       3,664  

Prepaid expenses and other non-current assets

    8,251       11,436  

Total non-current assets

  $ 400,562     $ 417,457  

Total assets

  $ 627,581     $ 642,475  
                 

Liabilities and Stockholders’ Equity

               

Current liabilities

               

Trade accounts payables

    10,615       11,916  

Accrued expenses

    53,493       53,203  

Short term debt

    5,112       3,611  

Current maturity of long term debt

    16,274       6,241  

Current maturity of operating lease liabilities

    22,710       24,393  

Other current liabilities

    45,430       48,265  

Total current liabilities

  $ 153,634     $ 147,629  
                 

Non-current liabilities

               

Long term debt

    149,283       160,175  

Operating lease liabilities

    32,642       44,263  

Other non-current liabilities

    22,316       19,562  

Deferred tax liabilities, net

    17,802       17,526  

Total non-current liabilities

  $ 222,043     $ 241,526  

Total liabilities

  $ 375,677     $ 389,155  
                 

Stockholders’ equity

               

Common stock, 60,000,000 non-convertible shares, $0.01 par value, authorized; 40,996,566 and 40,893,396 shares issued as of June 30, 2022, and December 31, 2021, respectively

    410       409  

Additional paid-in capital

    292,615       291,537  

Accumulated deficit

    (83,419 )     (84,043 )

Treasury stock, 692,176 and 412,769 shares as of June 30, 2022, and December 31, 2021, respectively, at cost

    (3,246 )     (1,912 )

Accumulated other comprehensive loss

    (14,388 )     (10,687 )

Equity attributable to Startek shareholders

  $ 191,972     $ 195,304  

Non-controlling interest

    59,932       58,016  

Total stockholders’ equity

  $ 251,904     $ 253,320  

Total liabilities and stockholders’ equity

  $ 627,581     $ 642,475  

 

 

 

 

STARTEK, INC. AND SUBSIDIARIES

 CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

 

   

Six Months Ended June 30,

 
   

2022

   

2021

 

Operating activities

               

Net income (loss)

  $ 2,914     $ (1,735 )
                 

Adjustments to reconcile net income (loss) to net cash provided by operating activities:

               

Depreciation and amortization

    14,558       13,470  

Profit on sale of property, plant and equipment

    (152 )     (73 )

Provision for doubtful accounts

    (136 )     32  

Amortization of debt issuance costs (including loss on extinguishment of debt)

    286       11,302  

Amortization of call option premium

    720       480  

Warrant contra revenue

    -       830  

Share-based compensation expense

    833       591  

Deferred income taxes

    (1,157 )     (1,255 )

Share of income of equity-accounted investees

    (3,825 )     (45 )
                 

Changes in operating assets and liabilities:

               

Trade accounts receivables

    19,544       (11,412 )

Prepaid expenses and other assets

    (25,539 )     (2,971 )

Trade accounts payable

    (712 )     (9,965 )

Income taxes, net

    (1,046 )     2,724  

Accrued expenses and other liabilities

    2,418       9,505  

Net cash provided by operating activities

  $ 8,706     $ 11,478  
                 

Investing activities

               

Purchase of property, plant and equipment, net

    (6,191 )     (7,513 )

Investment in equity-accounted investees

    -       (25,000 )

Payments for call option premium

    -       (3,000 )

Proceeds from equity-accounted investees

    -       104  

Net cash used in investing activities

  $ (6,191 )   $ (35,409 )
                 

Financing activities

               

Proceeds from the issuance of common stock

    246       1,283  

Proceeds from long term debt (net of debt issuance cost paid to lenders)

    -       156,525  

Payments of long term debt

    -       (117,600 )

Payments for loan fees related to long term debt

    -       (2,794 )

Proceeds from a line of credit, net

    1,423       -  

Payments of other borrowings, net

    (969 )     (9,431 )

Common stock repurchases

    (1,334 )     -  

Net cash provided by/ (used in) financing activities

  $ (634 )   $ 27,983  
                 

Net increase in cash and cash equivalents

    1,881       4,052  

Effect of exchange rate changes on cash and cash equivalents and restricted cash

    (1,486 )     (548 )

Cash and cash equivalents and restricted cash at beginning of period

    55,396       50,559  

Cash and cash equivalents and restricted cash at end of period

  $ 55,791     $ 54,063  
                 

Components of cash and cash equivalents and restricted cash

               

Balances with banks

    47,145       47,018  

Restricted cash

    8,646       7,045  

Total cash and cash equivalents and restricted cash

  $ 55,791     $ 54,063  
                 

Supplemental disclosure of cash flow information

               

Cash paid for interest and other finance cost

    4,700       17,091  

Cash paid for income taxes

    5,573       5,541  

Supplemental disclosure of non-cash activities

               

Non-cash warrant contra revenue

    -       830  

Non-cash share-based compensation expenses

    833       591  

 

 

 

 

STARTEK, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURE

(In thousands)

(Unaudited)

 

This press release contains references to the non-GAAP financial measure of Adjusted EBITDA. Reconciliation of this non-GAAP measure to its comparable GAAP measure is included below. This non-GAAP information should not be construed as an alternative to the reported results determined in accordance with GAAP. It is provided solely to assist in an investor’s understanding of these items on the comparability of the Company’s operations.

 

Adjusted EBITDA:

 

The Company defines non-GAAP Adjusted EBITDA as Net income (loss) plus Income tax expense, Interest and other expense, net, Exchange gain / (loss), net, Depreciation and amortization expense, Restructuring and other acquisition-related costs, Share-based compensation expense, investments that investors may want to evaluate separately (such as based on fair value) and Warrant contra revenue (if applicable). Management uses Adjusted EBITDA as a performance measure to analyze the performance of our business. Management believes that excluding these non-cash and other non-recurring items permits a more meaningful comparison and understanding of the strength and performance of our ongoing operations for our investors and analysts.

 

Adjusted EPS:


Adjusted EPS is a non-GAAP financial measure presenting the earnings generated by the ongoing operations that we believe are useful to investors in making meaningful comparisons to other companies, although our measure of Adjusted EPS may not be directly comparable to similar measures used by other companies, and period-over-period comparisons. Adjusted EPS is defined as our diluted earnings per common share attributable to Startek shareholders adjusted to exclude the effects of the amortization of acquisition-related intangible assets, and the impact of certain events, gains, losses or other charges that affect period-over-period comparisons. Acquisition-related intangible assets are recognized as a result of the application of Accounting Standards Codification Topic (“ASC”) 805, Business Combinations (such as customer relationships and Brand), and their amortization is significantly affected by the size and timing of our acquisitions.

 

Adjusted EBITDA:

                               
   

Three Months Ended June 30,

   

Six Months Ended June 30,

 
   

2022

   

2021

   

2022

   

2021

 

Net income (loss)

    2,628       8,120       2,914       (1,735 )

Tax expense

    1,423       2,093       3,516       6,995  

Share of income of equity-accounted investees

    (3,833 )     (59 )     (3,825 )     (45 )

Interest expense, net, and other income

    2,103       2,484       3,077       16,253  

Foreign exchange gains (losses), net

    (82 )     (363 )     326       (575 )

Depreciation and amortization expense

    6,971       6,667       14,558       13,470  

Private offer transaction cost

    692       -       1,192       -  

Impairment losses and restructuring cost

    745       (19 )     2,152       1,879  

Share-based compensation expense

    405       311       833       591  

Warrant contra revenue

    -       405       -       830  

Adjusted EBITDA

  $ 11,052     $ 19,639     $ 24,743     $ 37,663  

 

Adjusted EPS:

                               
   

Three Months Ended June 30,

   

Six Months Ended June 30,

 
   

2022

   

2021

   

2022

   

2021

 

Income (loss) attributable to Startek shareholders

    1,867       6,885       624       (5,270 )

Add: Share based compensation expense

    405       311       833       591  

Add: Amortization of intangible assets, net of tax

    2,260       2,263       4,504       4,506  

Add: Warrant contra revenue

    -       405       -       830  

Add: Private offer transaction cost

    692       -       1,192       -  

Add: Debt issuance cost expensed out

    -       -       -       10,937  

Adjusted net income

  $ 5,224     $ 9,864     $ 7,153     $ 11,594  
                                 

Weighted average common shares outstanding - basic

    40,284       40,786       40,311       40,689  

Weighted average common shares outstanding - diluted

    40,308       41,222       40,366       40,689  
                                 

Adjusted EPS - basic

  $ 0.13     $ 0.24     $ 0.18     $ 0.28  

Adjusted EPS - diluted

  $ 0.13     $ 0.24     $ 0.18     $ 0.28