Exhibit 99.2

Operating Results Scorecard

As of September 30, 2010

	Q1-08			Q2-08			Q3-08			Q4-08			2008			Q1-09			Q2-09			Q3-09			Q4-09			2009			Q1-10			Q2-10			Q3-10			YTD 2010
Revenue (millions)
US	$	40.0		$	41.8		$	47.3		$	51.7		$	180.8		$	49.4		$	52.0		$	50.5		$	48.8		$	200.8		$	44.7		$	43.4		$	40.8		$	128.9
Canada	24.6			23.7			21.6			21.0			90.9			19.2			19.2			18.8			19.1			76.3			18.1			16.4			15.2			49.7
Offshore	—			—			0.1			0.6			0.6			2.2			2.0			3.2			4.6			11.9			4.6			7.8			9.6			22.1
Company Total	$	64.6		$	65.5		$	68.9		$	73.4		$	272.3		$	70.7		$	73.3		$	72.5		$	72.5		$	289.0		$	67.4		$	67.7		$	65.6		$	200.7
Gross Profit %
US	20.0		%	14.9		%	15.8		%	16.9		%	16.9		%	17.8		%	19.4		%	19.5		%	15.8		%	18.1		%	15.2		%	15.2		%	15.1		%	15.1		%
Canada	5.9		%	8.7		%	5.8		%	0.8		%	5.4		%	9.1		%	17.0		%	18.1		%	16.1		%	15.6		%	8.6		%	9.6		%	5.5		%	8.0		%
Offshore	n/a			n/a			-976.9		%	-148.8		%	-215.3		%	8.3		%	-11.1		%	7.1		%	22.1		%	7.6		%	-25.9		%	-6.7		%	-3.9		%	-9.5		%
Company Total	14.7		%	12.7		%	11.9		%	10.9		%	12.5		%	15.2		%	17.9		%	18.6		%	16.2		%	17.0		%	10.6		%	11.3		%	10.1		%	10.7		%
FTE* - Quarterly Average
US	3,272			3,428			3,775			4,282			3,692			4,293			4,344			4,047			4,017			4,173			3,740			3,513			3,281			3,511
Canada	2,077			1,982			1,842			1,734			1,908			1,613			1,502			1,490			1,510			1,528			1,492			1,375			1,262			1,376
Offshore	—			—			5			76			20			216			277			449			613			390			664			1,261			1,562			1,162
Company Total	5,349			5,410			5,622			6,092			5,620			6,122			6,123			5,986			6,140			6,091			5,896			6,149			6,105			6,050
Number of Agent Seats- End of Period**
US	5,449			5,449			5,778			5,687			5,687			5,276			5,276			5,276			5,276			5,276			4,810			4,589			4,589			4,688
Canada	3,026			3,026			2,968			2,968			2,968			2,359			2,359			2,359			2,359			2,359			2,359			1,987			1,987			2,110
Offshore	—			—			1,100			1,100			1,100			1,100			1,100			1,100			1,100			1,100			1,178			3,162			3,655			2,668
Company Total	8,475			8,475			9,846			9,755			9,755			8,735			8,735			8,735			8,735			8,735			8,347			9,738			10,231			9,466
Number of Sites- End of Period
US	14			14			14			13			13			13			13			13			13			13			11			11			11			11
Canada	6			6			6			6			6			5			5			5			5			5			5			4			4			4
Offshore	—			—			1			1			1			1			1			1			1			1			2			3			3			3
Company Total	20			20			21			20			20			19			19			19			19			19			18			18			18			18
Utilization %
US	60		%	63		%	65		%	75		%	66		%	81		%	82		%	77		%	76		%	79		%	78		%	77		%	71		%	75		%
Canada	69		%	65		%	62		%	58		%	64		%	68		%	64		%	63		%	64		%	65		%	63		%	69		%	64		%	65		%
Offshore	n/a			n/a			0		%	7		%	4		%	20		%	25		%	41		%	56		%	35		%	56		%	40		%	43		%	44		%
Company Total	63		%	64		%	57		%	62		%	62		%	70		%	70		%	69		%	70		%	70		%	71		%	63		%	60		%	64		%

*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours.

(i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)

**  Seats are pro-rated for the days the site was open or closed during the quarter.