Exhibit 99.2

Operating Results Scorecard
As of March 31, 2010

	Q1-08			Q2-08			Q3-08			Q4-08			2008			Q1-09			Q2-09			Q3-09			Q4-09			2009			Q1-10
Revenue (millions)
US	$	40.0		$	41.8		$	47.3		$	51.7		$	180.8		$	49.4		$	52.0		$	50.5		$	48.8		$	200.8		$	44.7
Canada	24.6			23.7			21.6			21.0			90.9			19.2			19.2			18.8			19.1			76.3			18.1
Offshore	—			—			0.1			0.6			0.6			2.2			2.0			3.2			4.6			11.9			4.6
Company Total	$	64.6		$	65.5		$	68.9		$	73.4		$	272.3		$	70.7		$	73.3		$	72.5		$	72.5		$	289.0		$	67.4
Gross Profit %
US	20.0		%	14.9		%	15.8		%	16.9		%	16.9		%	17.8		%	19.4		%	19.5		%	15.8		%	18.1		%	15.2		%
Canada	5.9		%	8.7		%	5.8		%	0.8		%	5.4		%	9.1		%	17.0		%	18.1		%	16.1		%	15.6		%	8.6		%
Offshore	n/a			n/a			-976.9		%	-148.8		%	-215.3		%	8.3		%	-11.1		%	7.1		%	22.1		%	7.6		%	-25.9		%
Company Total	14.7		%	12.7		%	11.9		%	10.9		%	12.5		%	15.2		%	17.9		%	18.6		%	16.2		%	17.0		%	10.6		%
FTE* - Quarterly Average
US	3,272			3,428			3,775			4,282			3,692			4,293			4,344			4,047			4,017			4,173			3,740
Canada	2,077			1,982			1,842			1,734			1,908			1,613			1,502			1,490			1,510			1,528			1,492
Offshore	—			—			5			76			20			216			277			449			613			390			664
Company Total	5,349			5,410			5,622			6,092			5,620			6,122			6,123			5,986			6,140			6,091			5,896
Number of Agent Seats- End of Period**
US	5,449			5,449			5,778			5,687			5,687			5,276			5,276			5,276			5,276			5,276			4,810
Canada	3,026			3,026			2,968			2,968			2,968			2,359			2,359			2,359			2,359			2,359			2,359
Offshore	—			—			1,100			1,100			1,100			1,100			1,100			1,100			1,100			1,100			1,178
Company Total	8,475			8,475			9,846			9,755			9,755			8,735			8,735			8,735			8,735			8,735			8,347
Number of Sites- End of Period
US	14			14			14			13			13			13			13			13			13			13			11
Canada	6			6			6			6			6			5			5			5			5			5			5
Offshore	—			—			1			1			1			1			1			1			1			1			2
Company Total	20			20			21			20			20			19			19			19			19			19			18
Utilization %
US	60		%	63		%	65		%	75		%	66		%	81		%	82		%	77		%	76		%	79		%	78		%
Canada	69		%	65		%	62		%	58		%	64		%	68		%	64		%	63		%	64		%	65		%	63		%
Offshore	n/a			n/a			0		%	7		%	4		%	20		%	25		%	41		%	56		%	35		%	56		%
Company Total	63		%	64		%	57		%	62		%	62		%	70		%	70		%	69		%	70		%	70		%	71		%

*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours.

(i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)

**  Seats are pro-rated for the days the site was open or closed during the quarter.