10-Q

UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THESECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2017

or

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OFTHE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                to                

Commission file number 1-12793

StarTek, Inc.

(Exact name of registrant as specified in its charter)

Delaware	84-1370538
(State or other jurisdiction of	(I.R.S. employer
incorporation or organization)	Identification No.)
8200 E. Maplewood Ave., Suite 100
Greenwood Village, Colorado	80111
(Address of principal executive offices)	(Zip code)

(303) 262-4500

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x Noo

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yesx  No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company”, and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large accelerated filero	Accelerated filerx
Non-accelerated filero	Smaller reporting companyo
	(Do not check if a smaller reporting company)
	Emerging growth companyo

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o

Indicate by checkmark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yeso  Nox

As of August 1, 2017, there were 15,949,965 shares of Common Stock outstanding.

STARTEK, INC. AND SUBSIDIARIES

TABLE OF CONTENTS

FORM 10-Q

	PART I - FINANCIAL INFORMATION
ITEM 1.	FINANCIAL STATEMENTS	Page
	Consolidated Statements of Comprehensive Income for the Three and Six Months Ended June 30, 2017 and 2016 (Unaudited)	2
	Consolidated Balance Sheets as of June 30, 2017 (Unaudited) and December 31, 2016	3
	Consolidated Statements of Cash Flows for the Six Months Ended June 30, 2017 and 2016 (Unaudited)	4
	Notes to Consolidated Financial Statements (Unaudited)	5
ITEM 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	14
ITEM 3.	Quantitative and Qualitative Disclosures About Market Risk	19
ITEM 4.	Controls and Procedures	20
	PART II - OTHER INFORMATION
ITEM 1A.	Risk Factors	20
ITEM 6.	Exhibits	21
SIGNATURES		22

NOTE ABOUT FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including the following:

• certain statements, including possible or assumed future results of operations, in “Management’s Discussion and Analysis of Financial Condition and Results of Operations”;

• any statements regarding the prospects for our business or any of our services;

• any statements preceded by, followed by or that include the words “may,” “will,” “should,” “seeks,” “believes,” “expects,” “anticipates,” “intends,” “continue,” “estimate,” “plans,” “future,” “targets,” “predicts,” “budgeted,” “projections,” “outlooks,” “attempts,” “is scheduled,” or similar expressions; and

• other statements regarding matters that are not historical facts.

Our business and results of operations are subject to risks and uncertainties, many of which are beyond our ability to control or predict. Because of these risks and uncertainties, actual results may differ materially from those expressed or implied by forward-looking statements, and investors are cautioned not to place undue reliance on such statements, which speak only as of the date thereof. Important factors that could cause actual results to differ materially from our expectations and may adversely affect our business and results of operations, include, but are not limited to, those items described herein or set forth in Item 1A. “Risk Factors” appearing in our Annual Report on Form 10-K for the year ended December 31, 2016 and this Quarterly Report on Form 10-Q for the quarter ended June 30, 2017. Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. ("STARTEK") and its subsidiaries.

PART I - FINANCIAL INFORMATION

ITEM 1.  FINANCIAL STATEMENTS

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In thousands, except per share data)

(Unaudited)

	Three Months Ended June 30,						Six Months Ended June 30,
	2017			2016			2017			2016
Revenue	$	73,979		$	73,733		$	151,631		$	151,769
Cost of services	64,992			66,722			132,630			136,369
Gross profit	8,987			7,011			19,001			15,400
Selling, general and administrative expenses	8,171			8,120			16,053			15,901
Impairment losses and restructuring charges, net	412			158			412			170
Operating income (loss)	404			(1,267		)	2,536			(671		)
Interest and other income (expense), net	84			(371		)	(283		)	(811		)
Income (loss) before income taxes	488			(1,638		)	2,253			(1,482		)
Income tax expense (benefit)	(66		)	46			(94		)	171
Net income (loss)	$	554		$	(1,684	)	$	2,347		$	(1,653	)
Other comprehensive income (loss), net of tax:				1			156
Foreign currency translation adjustments	2			87			(12		)	107
Change in fair value of derivative instruments	31			27			477			286
Comprehensive income (loss)	$	587		$	(1,570	)	$	2,812		$	(1,260	)
Net income (loss) per common share - basic	$	0.03		$	(0.11	)	$	0.15		$	(0.11	)
Weighted average common shares outstanding - basic	15,916			15,719			15,866			15,709
Net income (loss) per common share - diluted	0.03			$	(0.11	)	0.14			(0.11		)
Weighted average common shares outstanding - diluted	17,247			15,719			17,127			15,709

See Notes to Consolidated Financial Statements.

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STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

(Unaudited)

	June 30,			December 31,
	2017			2016
ASSETS
Current assets:
Cash and cash equivalents	$	1,889		$	1,039
Trade accounts receivable, net	56,685			60,179
Derivative asset	168			—
Prepaid expenses	2,787			2,140
Other current assets	1,263			1,670
Total current assets	$	62,792		$	65,028
Property, plant and equipment, net	19,092			23,276
Deferred income tax assets	346			333
Intangible assets, net	6,127			6,697
Goodwill	9,077			9,077
Other long-term assets	2,864			2,397
Total assets	$	100,298		$	106,808
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable	$	7,105		$	7,612
Accrued liabilities:
Accrued employee compensation and benefits	13,324			13,767
Other accrued liabilities	2,846			2,083
Line of credit	—			26,025
Derivative liability	392			980
Other current debt	2,312			2,740
Other current liabilities	929			1,157
Total current liabilities	$	26,908		$	54,364
Line of credit	18,876			—
Deferred rent	786			1,151
Deferred income tax liabilities	622			499
Other debt	4,278			5,500
Other liabilities	629			550
Total liabilities	$	52,099		$	62,064
Commitments and contingencies	—			—
Stockholders’ equity:
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 15,949,965 and 15,811,516 shares issued and outstanding at June 30, 2017 and December 31, 2016, respectively	$	159		$	158
Additional paid-in capital	81,202			80,560
Accumulated other comprehensive income (loss)	416			(49		)
Accumulated deficit	(33,578		)	(35,925		)
Total stockholders’ equity	$	48,199		$	44,744
Total liabilities and stockholders’ equity	$	100,298		$	106,808

See Notes to Consolidated Financial Statements.

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STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

	Six Months Ended June 30,
	2017			2016
Operating Activities
Net income (loss)	$	2,347		$	(1,653	)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	5,733			6,304
Impairment losses	53			—
Provision for doubtful accounts	14			375
Share-based compensation expense	530			825
Deferred income taxes	121			51
Income tax benefit related to other comprehensive income	(286		)	(166		)
Changes in operating assets and liabilities:
Trade accounts receivable	3,488			5,045
Prepaid expenses and other assets	(756		)	1,167
Accounts payable	116			(1,337		)
Accrued and other liabilities	(176		)	(1,027		)
Net cash provided by operating activities	11,184			9,584
Investing Activities
Proceeds from sale of assets	342			13
Purchases of property, plant and equipment	(2,054		)	(594		)
Cash paid for acquisition of businesses	—			(414		)
Net cash used in investing activities	(1,712		)	(995		)
Financing Activities
Proceeds from the issuance of common stock	112			114
Proceeds from line of credit	161,203			148,200
Principal payments on line of credit	(168,352		)	(156,954		)
Principal payments on other debt	(1,587		)	(1,409		)
Net cash used in financing activities	(8,624		)	(10,049		)
Effect of exchange rate changes on cash	2			88
Net increase (decrease) in cash and cash equivalents	850			(1,372		)
Cash and cash equivalents at beginning of period	$	1,039		$	2,626
Cash and cash equivalents at end of period	$	1,889		$	1,254

See Notes to Consolidated Financial Statements.

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STARTEK, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

JUNE 30, 2017

(In thousands, except share and per share data)

(Unaudited)

1. BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements. These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. Operating results for the six months ended June 30, 2017 are not necessarily indicative of operating results that may be expected during any other interim period of 2017 or the year ending December 31, 2017.

The consolidated balance sheet as of December 31, 2016, included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2016.

Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. and its subsidiaries. Financial information in this report is presented in U.S. dollars.

Use of Estimates

The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.

Recent Accounting Pronouncements

In May 2017, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2017-09, Compensation - Stock Compensation (Topic 718) ("ASU 2017-09"), Scope of Modification Accounting. The amendments in this ASU provide guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. An entity should account for the effects of a modification unless all the following

are met: 1. The fair value of the modified award is the same as the fair value of the original award immediately before

the original award is modified. If the modification does not affect any of the inputs to the valuation technique that the entity uses to value the award, the entity is not required to estimate the value immediately before and after the modification; 2. The vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified; and 3. The classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods. We do not expect the adoption of ASU 2017-09 will have a material impact on our consolidated financial statements.

In January 2017, FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350) ("ASU 2017-04"), Simplifying the Test for Goodwill Impairment. To simplify the subsequent measurement of goodwill, the amendments eliminate Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. An impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. In addition, income tax effects from any tax-deductible goodwill on the carrying amount of the reporting unit should be considered when measuring the goodwill impairment loss, if applicable. The guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019 and early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We do not expect the adoption of ASU 2017-04 will have a material impact on our consolidated financial statements.

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In October 2016, FASB issued ASU 2016-16, Income Taxes (Topic 740) ("ASU 2016-16"), Intra-Entity Transfers of Assets Other Than Inventory. The purpose of ASU 2016-16 is to simplify the income tax accounting of an intra-entity transfer of an asset other than inventory and to record its effect when the transfer occurs. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods and early adoption is permitted. We do not expect the adoption of ASU 2016-16 will have a material impact on our consolidated financial statements.

In June 2016, FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ("ASU 2016-13"),Measurement of Credit Losses on Financial Instruments. The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that aren't measured at fair value through net income. The standard will replace today's "incurred loss" approach with an "expected loss" model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for annual periods beginning after December 15, 2019, and interim periods therein. Early adoption is permitted for annual periods beginning after December 15, 2018, and interim periods therein. We do not expect the adoption of ASU 2016-13 will have a material impact on our consolidated financial statements.

In March 2016, FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718) ("ASU 2016-09"), Improvements to Employee Share-Based Payment Accounting. The amendments in ASU 2016-09 address multiple aspects of the accounting for share-based payment transactions, including income tax consequences, classification of awards as either equity or liability, and classification on the statements of cash flows. This ASU is effective for annual periods beginning after December 15, 2017, and interim periods within annual periods beginning after December 15, 2018. Early adoption is permitted in any interim or annual period. An entity that elects early adoption must adopt all the amendments in the same period, and any adjustments should be reflected as of the beginning of the fiscal year that includes the interim period. We adopted this ASU for the first quarter of 2017 and it did not have a material impact on our consolidated financial statements.

In February 2016, FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). These amendments require the recognition of lease assets and lease liabilities on the balance sheet by lessees for those leases currently classified as operating leases under ASC 840 “Leases”. These amendments also require qualitative disclosures along with specific quantitative disclosures. These amendments are effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Early application is permitted. Entities are required to apply the amendments at the beginning of the earliest period presented using a modified retrospective approach. We are currently evaluating the impact that the adoption of ASU 2016-02 will have on our consolidated financial statements, and we anticipate that adoption of ASU 2016-02 will have an impact to the financial statement presentation of right of use asset, lease liability, amortization expense, and lease expense.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016; however, in July 2015, the FASB agreed to delay the effective date by one year. The proposed deferral may permit early adoption, but would not allow adoption any earlier than the original effective date of the standard. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We have assessed the impact of ASU 2014-09 and have determined that our current revenue recognition process is substantially in compliance with the ASU. Therefore, we do not anticipate a material impact to our consolidated financial statements.

2. GOODWILL AND INTANGIBLE ASSETS

Goodwill

Total goodwill of $9,077 is assigned to our Domestic segment. We perform a goodwill impairment analysis at least annually (in the fourth quarter of each year) unless indicators of impairment exist in interim periods. We performed a quantitative assessment to determine whether it was more likely than not that the fair value of the Domestic reporting unit exceeded its

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carrying value. In making this assessment, we evaluated overall business and economic conditions as well as expectations of projected revenues and cash flows, assumptions impacting the weighted average cost of capital and overall global industry and market conditions.

In 2016, we concluded that goodwill was not impaired. No indicators of impairment exist as of June 30, 2017.

Intangible Assets

The following table presents our intangible assets as of June 30, 2017:

	Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
Developed technology	$	390	$	207	$	183	3.87
Customer relationships	7,550		2,260		5,290		4.79
Trade names	1,050		396		654		2.97
	$	8,990	$	2,863	$	6,127	4.57

Expected future amortization of intangible assets as of June 30, 2017 is as follows:

Year Ending December 31,	Amount
Remainder of 2017	$	570
2018	1,140
2019	1,131
2020	1,128
2021	1,004
Thereafter	1,154

3. NET INCOME (LOSS) PER SHARE

Basic net income (loss) per common share is computed based on our weighted average number of common shares outstanding. Diluted earnings per share is computed based on our weighted average number of common shares outstanding plus the effect of dilutive stock options, non-vested restricted stock, and deferred stock units, using the treasury stock method. 

When a net loss is reported, potentially issuable common shares are excluded from the computation of diluted EPS as their effect would be anti-dilutive.

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):

	Three Months Ended June 30,		Six Months Ended June 30,
	2017	2016	2017	2016
Shares used in basic earnings per share calculation:	15,916	15,719	15,866	15,709
Effect of dilutive securities:
Stock options	1,290	—	1,196	—
Restricted stock/Deferred stock units	41	—	65	—
Total effects of dilutive securities	1,331	—	1,261	—
Shares used in dilutive earnings per share calculation:	17,247	15,719	17,127	15,709

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The following shares were not included in the computation of diluted earnings per share because the exercise price exceeded the value of the shares, or we reported a net loss, and the effect would have been anti-dilutive (in thousands):

	Three Months Ended June 30,		Six Months Ended June 30,
	2017	2016	2017	2016
Anti-dilutive securities:
Stock options	35	2,495	58	2,494
Restricted stock/Deferred stock units	—	24	—	143
Total anti-dilutive securities	35	2,519	58	2,637

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4. IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES

Impairment Losses

During the second quarter of 2017, we decided to close our facility in Tell City, Indiana. The closure resulted in the recognition of an impairment loss of $53 related to the disposal of certain assets. 

Restructuring Charges 

The table below summarizes the balance of accrued restructuring costs, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the three months ended June 30, 2017: 

Facility-Related and Employee-Related Costs
	Total
Balance as of January 1, 2017	$	—
Expenses	$	359
Payments	$	(163	)
Balance as of June 30, 2017	$	196

In 2017, we made the decision to close the Tell City, Indiana site. We established restructuring reserves for employee related costs of $262 at the time the decision was made, and facility related costs of $97 at the time the facilities were vacated. We expect to pay the remaining costs by the end of 2017.

5. PRINCIPAL CLIENTS

The following table represents revenue concentration of our principal clients:

	Three Months Ended June 30,								Six Months Ended June 30,
	2017				2016				2017				2016
	Revenue		Percentage		Revenue		Percentage		Revenue		Percentage		Revenue		Percentage
T-Mobile	$	23,999	32.4	%	$	17,045	23.1	%	$	46,053	30.4	%	$	33,062	21.8	%
Sprint	$	9,516	12.9	%	$	11,257	15.3	%	$	19,771	13.0	%	$	22,129	14.6	%
AT&T	$	7,619	10.3	%	$	9,734	13.2	%	$	16,266	10.7	%	$	20,221	13.3	%

We enter into master service agreements (MSAs) that cover all of our work for each client.  These MSAs are typically multi-year contracts that include auto-renewal provisions. They typically do not include contractual minimum volumes and are generally terminable by the customer or us with prior written notice. 

To limit credit risk, management performs periodic credit analyses and maintains allowances for uncollectible accounts as deemed necessary. Under certain circumstances, management may require clients to pre-pay for services. As of June 30, 2017, management believes reserves are appropriate and does not believe that any significant credit risk exists.

We have entered into factoring agreements with financial institutions to sell certain of our accounts receivable under non-recourse agreements.  These transactions are accounted for as a reduction in accounts receivable because the agreements transfer effective control over and risk related to the receivables to the buyers.  We do not service any factored accounts after the factoring has occurred. We utilize factoring arrangements as part of our financing for working capital.  The aggregate gross amount factored under these agreements was $20,106 and $20,577 for the three months ended June 30, 2017 and June 30, 2016, respectively.

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6.  DERIVATIVE INSTRUMENTS

We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency forward and option contracts to hedge our anticipated operating commitments that are denominated in foreign currencies, including forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold). The contracts cover periods commensurate with expected exposure, generally three to twelve months.  The market risk exposure is essentially limited to risk related to currency rate movements. We operate in Canada, Jamaica, and the Philippines, where the functional currencies are the Canadian dollar, the Jamaican dollar, and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. We provide funds for these operating costs as our client contracts generate revenues, which are paid in U.S. dollars. In Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses.

Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to

operations as the forecasted expenses are incurred, typically within one year. During the six months ended June 30, 2017

and 2016, our cash flow hedges were highly effective and hedge ineffectiveness was not material.

The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2017:

	Local Currency Notional Amount	U.S. Dollar Notional Amount
Canadian Dollar	11,800	$	8,896
Philippine Peso	1,475,000	28,848
		$	37,744

Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 6, "Fair Value Measurements," and are reflected as separate line items in our consolidated balance sheets, as applicable.

7.  FAIR VALUE MEASUREMENTS

The fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The levels of the fair value hierarchy are described below:

Level 1 - Quoted prices for identical instruments traded in active markets.

Level 2 - Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.

Level 3 - Unobservable inputs that cannot be supported by market activity and that are significant to the fair value of the asset or liability, such as the use of certain pricing models, discounted cash flow models and similar techniques that use significant assumptions. These unobservable inputs reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.

Derivative Instruments

The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy.

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The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. 

	As of June 30, 2017
	Level 1		Level 2		Level 3		Total
Assets:
Foreign exchange contracts	$	—	$	168	$	—	$	168
Total fair value of assets measured on a recurring basis	$	—	$	168	$	—	$	168
Liabilities:
Foreign exchange contracts	$	—	$	392	$	—	$	392
Total fair value of liabilities measured on a recurring basis	$	—	$	392	$	—	$	392

	As of December 31, 2016
	Level 1		Level 2		Level 3		Total
Liabilities:
Foreign exchange contracts	$	—	$	980	$	—	$	980
Total fair value of liabilities measured on a recurring basis	$	—	$	980	$	—	$	980

8. DEBT

Secured Revolving Credit Facility

On April 29, 2015, we entered into a secured revolving credit facility with BMO Harris Bank N.A. ("Administrative Agent" or "Lender"); subsequently we entered into amendments one through four (collectively, the "Credit Agreement"). The Credit Agreement is effective through March 2022 and we may borrow the lesser of the borrowing base calculation and $50,000. As long as no default has occurred and with the Administrative Agent’s consent, we may increase the maximum availability to $70,000 in $5,000 increments. We may request letters of credit under the Credit Agreement in an aggregate amount equal to the lesser of the borrowing base calculation (minus outstanding advances) and $5,000. The borrowing base is generally defined as 85% of our eligible accounts receivable less certain reserves as defined in the Credit Agreement.

Our borrowings bear interest at one-month LIBOR plus 1.50% to 1.75%, depending on current availability. We will pay letter of credit fees equal to the applicable margin times the daily maximum amount available to be drawn under all letters of credit outstanding and a monthly unused fee at a rate per annum of 0.25% on the aggregate unused commitment. As of June 30, 2017, outstanding letters of credit totaled $569.

The Credit Agreement contains standard affirmative and negative covenants that may limit or restrict our ability to sell assets, incur additional indebtedness and engage in mergers and acquisitions. We are required to maintain a minimum consolidated fixed charge coverage ratio of 1.00:1.00, if a reporting trigger period commences. We were in compliance with all covenants as of June 30, 2017.

The fourth amendment to the Credit Agreement was executed on March 28, 2017. Among other things, it removed the requirement that funds collected be automatically applied to our credit facility balance, unless a trigger event occurs. As a result, the balance sheet classification has been changed from short-term liabilities to long-term liabilities beginning in the first quarter of 2017.

As of June 30, 2017, we had $18,876 of outstanding borrowings and our remaining borrowing capacity was $30,405.

Other Debt

From time to time and when management believes it to be advantageous, we may enter into other arrangements to finance the purchase or construction of capital assets. These obligations are included on our consolidated balance sheets in other current debt and other debt, as applicable.

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9. SHARE-BASED COMPENSATION

Our share-based compensation arrangements include grants of stock options, restricted stock units and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for such awards for the three and six months ended June 30, 2017 was $301 and $530, and for the three and six months ended June 30, 2016 was $336 and $825, and is included in selling, general and administrative expenses.  As of June 30, 2017, there was $945 of total unrecognized compensation expense related to nonvested awards, which is expected to be recognized over a weighted-average period of 1.93 years.

10.  ACCUMULATED OTHER COMPREHENSIVE INCOME (AOCI)

Accumulated other comprehensive income consisted of the following items:

	Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Defined Benefit Plan		Total
Balance at December 31, 2016	$	1,830		$	(2,132	)	$	253	$	(49	)
Foreign currency translation	(43		)						(43		)
Reclassification to operations	23			228					251
Unrealized gains				543					543
Tax benefit	7			(293		)			(286		)
Balance at June 30, 2017	$	1,817		$	(1,654	)	$	253	$	416

Reclassifications out of accumulated other comprehensive income for the three and six months ended June 30, 2017 and 2016 were as follows:

Details about AOCI components	Amount reclassified from AOCI									Affected line item in the Consolidated Statements of Comprehensive Income
	Three Months Ended June 30,					Six Months Ended June 30,
	2017			2016		2017		2016
Losses on cash flow hedges
Foreign exchange contracts	$	110		$	122	$	245	$416		Cost of services
Foreign exchange contracts	(5		)	4		6		15		Selling, general and administrative expenses
Total reclassifications for the period	$	105		$	126	$	251	$	431

11.  SEGMENT INFORMATION

We operate our business within three reportable segments based on the geographic regions in which our services are rendered. As of June 30, 2017, our Domestic segment included the operations of twelve facilities in the U.S. and one facility in Canada. Our Offshore segment included the operations of four facilities in the Philippines and our Nearshore segment included two facilities in Honduras and one facility in Jamaica.

We primarily evaluate segment operating performance in each reporting segment based on revenue and gross profit. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level.

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Information about our reportable segments for the three and six months ended June 30, 2017 and 2016 is as follows:

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2017		2016		2017		2016
Revenue:
Domestic	$	42,557	$	46,342	$	86,920	$	95,487
Offshore	19,364		17,064		40,487		34,646
Nearshore	12,058		10,327		24,224		21,636
Total	$	73,979	$	73,733	$	151,631	$	151,769
Gross profit:
Domestic	$	2,552	$	3,244	$	4,062	$	8,069
Offshore	4,297		2,548		10,472		4,834
Nearshore	2,138		1,219		4,467		2,497
Total	$	8,987	$	7,011	$	19,001	$	15,400

12.  INCOME TAX

In April 2017, we received a notice of reassessment related to our ongoing Canadian income tax audit. We do not believe it is more likely than not that we owe the taxes that have been reassessed. Therefore, we filed an appeal in June 2017 and have not accrued a liability related to this matter.

Because the Canada Revenue Agency ("CRA") considers us a large corporation (a corporation which has taxable capital employed in Canada over $10M), we were required to pay half of the reassessment, or $0.4 million, which is recorded in other long-term assets on our balance sheet.

We do not anticipate receiving a decision on our appeal in the next twelve months.

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ITEM 2.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis should be read in conjunction with our unaudited consolidated financial statements and the related notes included elsewhere in this report, as well as the financial and other information included in our 2016 Annual Report on Form 10-K.

BUSINESS DESCRIPTION AND OVERVIEW

STARTEK is a customer engagement business process outsourcing (BPO) services provider, delivering customer care solutions in a different and more meaningful way. We use “engagement” design principles vs. traditional contact center methods, resulting in added value services that create deeper customer relationships through better customer insights and interactions for our clients. Our unique approach to Omni Channel design and service, training innovation, and analytics, allows STARTEK to deliver full life-cycle care solutions through our engagement centers around the world. Our employees, whom we call Brand Warriors, are at the forefront of our customer engagement services and represent our greatest asset. For over 30 years, STARTEK Brand Warriors have been committed to enhancing the customer experience, providing higher value and making a positive impact for our clients’ business results.

Our vision is to be the most trusted global service provider to customer-centric companies who are looking for more effective ways to engage their customers on their terms and preferred channels with solutions that are not always available via traditional “contact center” companies.

The STARTEK Advantage System, the sum total of our customer engagement culture, customized solutions and processes, allows us to always remain focused on enhancing our clients’ customer experience, increasing customer lifetime value and reducing total cost of ownership. STARTEK has proven results for the multiple services we provide, including sales, order management and provisioning, customer care, technical support, receivables management and retention programs.  We service client programs using a variety of multi-channel customer interaction capabilities, including voice, chat, email, social media, interactive voice response (IVR) and back-office support. 

We operate our business within three reportable segments based on the geographic regions in which our services are rendered. As of June 30, 2017, our Domestic segment included the operations of twelve facilities in the U.S. and one facility in Canada. Our Offshore segment included the operations of four facilities in the Philippines, and our Nearshore segment included two facilities in Honduras and one facility in Jamaica.

We seek to become the trusted partner to our clients and provide meaningful, impactful customer engagement BPO services. Our approach is to develop relationships with our clients that are truly collaborative in nature where we are focused, flexible and proactive to their business needs.  The end result is the delivery of the highest quality customer experience to our clients’ customers. To achieve sustainable, predictable, profitable growth, our strategy is to:

•grow our existing client base by deepening and broadening our relationships;

•diversify our client base by adding new clients and verticals;

•improve our market position by becoming the leader in customer engagement services;

•improve profitability through operational improvements, increased utilization and higher margin accounts;

•expand our global delivery platform to meet our clients' needs;

•broaden our service offerings through more innovative, technology-enabled and added-value solutions; and

•develop talent and plan for succession.

RESULTS OF OPERATIONS — THREE MONTHS ENDED JUNE 30, 2017 AND 2016

The following table summarizes our revenues and gross profit for the periods indicated by reporting segment:

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	For the Three Months Ended June 30,
	2017					2016
	(in 000s)			(% of Total)		(in 000s)			(% of Total)
Domestic:
Revenue	$	42,557		57.5	%	$	46,342		62.9	%
Gross profit	$	2,552		28.4	%	$	3,244		46.3	%
Gross profit %	6.0		%			7.0		%
Offshore:
Revenue	$	19,364		26.2	%	$	17,064		23.1	%
Gross profit	$	4,297		47.8	%	$	2,548		36.3	%
Gross profit %	22.2		%			14.9		%
Nearshore:
Revenue	$	12,058		16.3	%	$	10,327		14.0	%
Gross profit	$	2,138		23.8	%	$	1,219		17.4	%
Gross profit %	17.7		%			11.8		%
Company Total:
Revenue	$	73,979		100.0	%	$	73,733		100.0	%
Gross profit	$	8,987		100.0	%	$	7,011		100.0	%
Gross profit %	12.1		%			9.5		%

Revenue

Revenue increased by $0.3 million, from $73.7 million to $74.0 million in the second quarter of 2017. The increase was due to $6.8 million of new business and net growth from existing clients offset by $5.0 million of year over year reductions in revenue volume related to the company's initiative to reduce and eliminate lower-margin business, and $1.5 million in lost programs. Domestic segment decrease of $3.8 million was due to $2.9 million of reduction and elimination of lower-margin business, and $0.9 million decline from existing clients and lost programs. Offshore revenues increased by $2.3 million due to $4.1 million of new business and net growth from existing clients, partially offset by $0.2 million of lost programs and $1.6 million reduction and elimination of lower-margin business. The increase in the Nearshore segment of $1.7 million was due to $2.6 million of growth from existing and new clients, partially offset by $0.4 million of lost programs and $0.5 million of reduction and elimination of lower-margin business.

Gross profit

Gross profit as a percentage of revenue increased by 2.6% primarily due to contract optimization and increased capacity utilization.  Domestic gross profit as a percentage of revenue decreased to 6.0% in 2017 from 7.0% in 2016 primarily due to declining revenue partially related to contract optimization and resulting decreased utilization. The Offshore increase of 7.3% was primarily due to increased revenue and resulting increase in capacity utilization, contract optimization, and a greater concentration of higher margin clients.  The Nearshore increase of 5.9% was due to contract optimization and a greater concentration of higher margin clients.

RESULTS OF OPERATIONS — SIX MONTHS ENDED JUNE 30, 2017 AND 2016

The following table summarizes our revenues and gross profit for the periods indicated by reporting segment:

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	For the Six Months Ended June 30,
	2017					2016
	(in 000s)			(% of Total)		(in 000s)			(% of Total)
Domestic:
Revenue	$	86,920		57.3	%	$	95,487		62.9	%
Gross profit	$	4,062		21.4	%	$	8,069		52.4	%
Gross profit %	4.7		%			8.5		%
Offshore:
Revenue	$	40,487		26.7	%	$	34,646		22.8	%
Gross profit	$	10,472		55.1	%	$	4,834		31.4	%
Gross profit %	25.9		%			14.0		%
Nearshore:
Revenue	$	24,224		16.0	%	$	21,636		14.3	%
Gross profit	$	4,467		23.5	%	$	2,497		16.2	%
Gross profit %	18.4		%			11.5		%
Company Total:
Revenue	$	151,631		100.0	%	$	151,769		100.0	%
Gross profit	$	19,001		100.0	%	$	15,400		100.0	%
Gross profit %	12.5		%			10.1		%

Revenue

Revenue decreased by $0.2 million, from $151.8 million to $151.6 million in the first half of 2017. The decrease was due to $11.8 million of year over year reductions in revenue volume related to the company's initiative to reduce and eliminate lower-margin business and $2.8 million in lost programs offset by $14.4 million of new business and net growth from existing clients.

Domestic segment decrease of $8.6 million was due to $5.6 million of reduction and elimination of lower-margin business, and $3.0 million decline from existing clients and lost programs. Offshore revenues increased by $5.8 million due to $10.2 million of new business and net growth from existing clients, partially offset by $0.3 million of lost programs and $4.1 million reduction and elimination of lower-margin business. The increase in the Nearshore segment of $2.6 million was due to $5.3 million of growth from existing and new clients, partially offset by $0.7 million of lost programs and $2.0 million of reduction and elimination of lower-margin business.

Gross profit

Gross profit as a percentage of revenue increased by 2.4% primarily due to contract optimization and cost savings including information technology. Domestic gross profit as a percentage of revenue decreased to 4.7% in 2017 from 8.5% in 2016 primarily due to declining volumes and utilization and the impact of ramping new programs, partially offset by savings related to information technology costs and other variable expenses.  The Offshore increase of 11.9% was primarily due to increased volumes and resulting increase in capacity utilization, contract optimization, and a greater concentration of higher margin clients.  The Nearshore increase of 6.9% was due to contract optimization and a greater concentration of higher margin clients.

Selling, general and administrative expenses

Selling, general and administrative expenses increased by $0.1 million during the second quarter of 2017 compared to the prior year. Such expenses as a percentage of revenue remained flat at 11.0% year over year. On a year-to-date basis, such expenses increased by $0.2 million, and as a percentage of revenue increased slightly to 10.6%, compared to 10.5% in 2016.

Impairment Losses and Restructuring Charges

In second quarter 2017, we made the decision to close our Tell City, Indiana facility, resulting in the recognition of an impairment loss of $53 thousand related to the disposal of certain assets. During the three and six months ended June 30, 2016, there were no impairment expenses.

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Restructuring charges totaled $359 thousand for the three and six months ended June 30, 2017, as a result of our decision to close the Tell City, Indiana facility. During the three and six months ended June 30, 2016, restructuring charges totaled $158 thousand and $170 thousand, respectively, due to facilities closures.

Interest and other income (expense), net

Interest and other income (expense), net for the three and six months ended June 30, 2017 of approximately $0.1 million and ($0.3) million, respectively, primarily consists of interest expense of ($0.4) million per quarter associated with our line of credit, capital leases, and notes payable, offset by a recovery of $0.5 million.

Interest and other income (expense), net for the three and six months ended June 30, 2016 of approximately ($0.4) million and ($0.8) million, respectively, primarily consists of interest expense associated with our line of credit, capital leases, and notes payable.

Income tax expense (benefit)

Income tax benefit during the first half of 2017 was ($0.1) million. Income tax expense is primarily related to our Canadian operations, and in the second quarter of 2017 was offset by a benefit related to our US operations. Income tax expense was $0.2 million in the first half of 2016. We have tax holidays in Honduras and Jamaica, and for certain facilities in the Philippines.

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LIQUIDITY AND CAPITAL RESOURCES

Our primary sources of liquidity are cash flows generated by operating activities, available borrowings under our revolving credit facility, and factoring agreements for certain accounts receivable.  We have historically utilized these resources to finance our operations and make capital expenditures associated with capacity expansion, upgrades of information technologies and service offerings, and business acquisitions.  Due to the timing of our collections of receivables due from our major customers, we have historically needed to draw on the line of credit periodically for ongoing working capital needs.  We believe our cash and cash equivalents, cash from operations and available credit will be sufficient to operate our business for the next twelve months.

As of June 30, 2017, working capital totaled $35.9 million and the current ratio was 2.33:1, compared to working capital of $10.7 million and a current ratio of 1.20:1 as of December 31, 2016. The increase in 2017 was primarily driven by the reclassification of the revolving credit facility balance from short-term to long-term liabilities. See Note 7, "Debt," to our unaudited consolidated financial statements included in Item 1, "Financial Statements" for additional details.

Net cash flows provided by operating activities for the six months ended June 30, 2017 was $11.2 million, compared to $9.6 million for the six months ended June 30, 2016, primarily due to increased earnings. Cash flows from operating activities can vary significantly from quarter to quarter depending upon the timing of operating cash receipts and payments, especially accounts receivable and accounts payable.

Net cash used in investing activities for the six months ended June 30, 2017 of $1.7 million consisted of $2.1 million for capital expenditures offset by $0.4 million of proceeds from the sale of assets. This compares to net cash used in investing activities for the six months ended June 30, 2016 of $1.0 million, which primarily consisted of capital expenditures of $0.6 million and $0.4 million related to prior acquisitions.

Net cash used in financing activities for the six months ended June 30, 2017 of $8.6 million consisted of $7.1 million used to pay down our line of credit and $1.6 million of principal payments on debt. Net cash used in financing activities for the six months ended June 30, 2016 was $10.0 million and was primarily due to a decrease in our line of credit balance.

Secured Revolving Credit Facility

For more information, refer to Note 7, "Debt," to our unaudited consolidated financial statements included in Item 1, "Financial Statements."

CONTRACTUAL OBLIGATIONS

There were no material changes in our contractual obligations during the second quarter 2017.

OFF-BALANCE SHEET ARRANGEMENTS

We have no material off-balance sheet transactions, unconditional purchase obligations or similar instruments and we are not a guarantor of any other entities’ debt or other financial obligations.

VARIABILITY OF OPERATING RESULTS

We have experienced and expect to continue to experience some quarterly variations in revenue and operating results due to a variety of factors, many of which are outside our control, including: (i) timing and amount of costs incurred to expand capacity in order to provide for volume growth from existing and future clients; (ii) changes in the volume of services provided to principal clients; (iii) expiration or termination of client projects or contracts; (iv) timing of existing and future client product launches or service offerings; (v) seasonal nature of certain clients’ businesses; and (vi) variability in demand for our services by our clients depending on demand for their products or services and/or depending on our performance.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

In preparing our consolidated financial statements in conformity with GAAP, management must undertake decisions that impact the reported amounts and related disclosures. Such decisions include the selection of the appropriate accounting principles to be applied and assumptions upon which accounting estimates are based. Management applies its best judgment

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based on its understanding and analysis of the relevant circumstances to reach these decisions. By their nature, these judgments are subject to an inherent degree of uncertainty. Accordingly, actual results may vary significantly from the estimates we have applied.

Our critical accounting policies and estimates are consistent with those disclosed in our 2016 Annual Report on Form 10-K. Please refer to Note 1 of the Notes to the Consolidated Financial Statements in our Annual Report on Form 10-K for the year ended December 31, 2016 for a complete description of our critical accounting policies and estimates.

ITEM 3.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Foreign Currency Exchange Risks

Market risk relating to our international operations results primarily from changes in foreign exchange rates. To address this risk, we enter into foreign currency forward and options contracts. The contracts cover periods commensurate with expected exposure, generally three to twelve months, and are secured through a reserve on our availability calculation with our Lender. The cumulative translation effects for subsidiaries using functional currencies other than the USD are included in accumulated other comprehensive loss in stockholders’ equity. Movements in non-USD currency exchange rates may negatively or positively affect our competitive position, as exchange rate changes may affect business practices and/or pricing strategies of non-U.S. based competitors.

We serve many of our U.S.-based clients in non-U.S. locations, such as Canada and the Philippines. Our client contracts are primarily priced and invoiced in USD; however, the functional currencies of our Canadian and Philippine operations are the Canadian dollar ("CAD") and the Philippine peso ("PHP"), respectively, which creates foreign currency exchange exposure.

In order to hedge our exposure to foreign currency transactions in the CAD and PHP, we had outstanding foreign currency exchange forward and option contracts as of June 30, 2017 with notional amounts totaling $37.7 million. If the USD were to weaken against the CAD and PHP by 10% from current period-end levels, we would incur a loss of approximately $4.8 million on the underlying exposures of the derivative instruments. As of June 30, 2017, we have not entered into any arrangements to hedge our exposure to fluctuations in the Honduran lempira or the Jamaican dollar relative to the USD.

If we increase our operations in international markets, our exposure to potentially volatile movements in foreign currency exchange rates would also increase. The economic impact of foreign currency exchange rate movements is linked to variability in real growth, inflation, governmental actions and other factors. These changes, if significant, could cause us to adjust our foreign currency risk strategies.

Interest Rate Risk

At June 30, 2017, we had a $50.0 million secured credit facility with BMO Harris Bank. The interest rate on our credit facility is variable based upon the LIBOR index, and, therefore, is affected by changes in market interest rates. If the LIBOR increased 100 basis points, there would not be a material impact to our unaudited consolidated financial statements.

During the six months ended June 30, 2017, there were no material changes in our market risk exposure.

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ITEM 4. CONTROLS AND PROCEDURES

Evaluation of disclosure controls and procedures.As of June 30, 2017, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Based on such evaluation, our Chief Executive Officer and Chief Financial Officer concluded that, as of June 30, 2017, our disclosure controls and procedures were effective and were designed to ensure that all information required to be disclosed by us in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and accumulated and communicated to our management, including our principal executive officer and principal financial officer, to allow timely decisions regarding required disclosure.

Changes in internal controls over financial reporting.There was no change in our internal control over financial reporting that occurred during the quarter ended June 30, 2017, that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

PART II - OTHER INFORMATION

ITEM 1A.  RISK FACTORS

There have been no material changes in our risk factors from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2016.

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ITEM 6.  EXHIBITS

INDEX OF EXHIBITS

Exhibit		Incorporated Herein by Reference
No.	Exhibit Description	Form	Exhibit	Filing Date
2.1	Membership Interest Purchase Agreement, dated as of May 11, 2015, by and among StarTek, Inc. MDC Corporate (US) Inc. and MDC Acquisition Inc. (excluding schedules and exhibits, which StarTek, Inc. agrees to furnish supplementally to the Securities and Exchange Commission upon request).	8-K	2.1	5/12/2015
3.1	Restated Certificate of Incorporation of StarTek, Inc.	S-1	3.1	1/29/1997
3.2	Amended and Restated Bylaws of StarTek, Inc.	8-K	3.2	11/1/2011
3.3	Certificate of Amendment to the Certificate of Incorporation of StarTek, Inc. filed with the Delaware Secretary of State on May 21, 1999	10-K	3.3	3/8/2000
3.4	Certificate of Amendment to the Certificate of Incorporation of StarTek, Inc. filed with the Delaware Secretary of State on May 23, 2000	10-Q	3.4	8/14/2000
4.1	Specimen Common Stock certificate	10-Q	4.2	11/6/2007
31.1*	Certification of Chad A. Carlson pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2*	Certification of Don Norsworthy pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1*	Written Statement of the Chief Executive Officer and Chief Financial Officer furnished pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101*	The following materials are formatted in Extensible Business Reporting Language (XBRL): (i) Consolidated Statements of Operations and Comprehensive Income (Loss) for the Three and Six Months Ended June 30, 2017 and 2016 (Unaudited), (ii) Consolidated Balance Sheets as of June 30, 2017 (Unaudited) and December 31, 2016, (iii) Consolidated Statements of Cash Flows for the Six Months Ended June 30, 2017 and 2016 (Unaudited) and (iv) Notes to Consolidated Financial Statements (Unaudited)

*	Filed with this Form 10-Q.
&	Certain portions of this exhibit have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

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SIGNATURES

Pursuant to the requirements of Securities Exchange Act of 1934, the registrant has duly caused this Form 10-Q to be signed on its behalf by the undersigned thereunto duly authorized.

STARTEK, INC.
By:	/s/ CHAD A. CARLSON	Date: August 9, 2017
	Chad A. Carlson
	President and Chief Executive Officer
	(principal executive officer)
By:	/s/ DON NORSWORTHY	Date: August 9, 2017
	Don Norsworthy
	Senior Vice President, Chief Financial Officer and Treasurer
	(principal financial and accounting officer)

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EX-31.1

EXHIBIT 31.1

CHIEF EXECUTIVE OFFICER CERTIFICATION

I, Chad A. Carlson, certify that:

1. I have reviewed this quarterly report on Form 10-Q of StarTek, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 9, 2017	/s/ CHAD A. CARLSON
	Chad A. Carlson
	President and Chief Executive Officer

EX-31.2

EXHIBIT 31.2

CHIEF FINANCIAL OFFICER CERTIFICATION

I, Don Norsworthy, certify that:

1. I have reviewed this quarterly report on Form 10-Q of StarTek, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 9, 2017	/s/ DON NORSWORTHY
	Don Norsworthy
	Senior Vice President, Chief Financial Officer and Treasurer

EX-32.2

EXHIBIT 32.1

CERTIFICATIONS

In connection with the Quarterly Report of StarTek, Inc. on Form 10-Q for the quarterly period ended June 30, 2017, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), each of the undersigned individuals, certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to his knowledge:

1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2) The information contained in the Report fairly presents, in all material respects, the financial condition and result of operations of the Registrant.

Date: August 9, 2017	/s/ CHAD A. CARLSON
	Chad A. Carlson
	President and Chief Executive Officer
Date: August 9, 2017	/s/ DON NORSWORTHY
	Don Norsworthy
	Senior Vice President, Chief Financial Officer and Treasurer

A signed original of this written statement required by Section 906, or other document authenticating, acknowledging, or otherwise adopting the signature that appears in typed form within the electronic version of this written statement required by Section 906, has been provided to the Corporation and will be retained by the Corporation and furnished to the Securities and Exchange Commission or its staff upon request.

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DOCUMENT AND ENTITY INFORMATION - shares	6 Months Ended
	Jun. 30, 2017	Aug. 01, 2017
Document and Entity Information Abstract
Entity Registrant Name	StarTek, Inc.
Entity Central Index Key	0001031029
Document Type	10-Q
Document Period End Date	Jun. 30, 2017
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		15,949,965
Document Fiscal Year Focus	2017
Document Fiscal Period Focus	Q2

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CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Revenue	$ 73,979	$ 73,733	$ 151,631	$ 151,769
Cost of services	64,992	66,722	132,630	136,369
Gross profit	8,987	7,011	19,001	15,400
Selling, general and administrative expenses	8,171	8,120	16,053	15,901
Impairment losses and restructuring charges, net	412	158	412	170
Operating income (loss)	404	(1,267)	2,536	(671)
Interest and other income (expense), net	84	(371)	(283)	(811)
Income (loss) before income taxes	488	(1,638)	2,253	(1,482)
Income tax expense (benefit)	(66)	46	(94)	171
Net income (loss)	554	(1,684)	2,347	(1,653)
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	2	87	(12)	107
Change in fair value of derivative instruments	31	27	477	286
Comprehensive income (loss)	$ 587	$ (1,570)	$ 2,812	$ (1,260)
Net income (loss) per common share - basic	$ 0.03	$ (0.11)	$ 0.15	$ (0.11)
Weighted average common shares outstanding - basic	15,916	15,719	15,866	15,709
Net income (loss) per common share - diluted	$ 0.03	$ (0.11)	$ 0.14	$ (0.11)
Weighted average common shares outstanding - diluted	17,247	15,719	17,127	15,709

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CONSOLIDATED BALANCE SHEETS (Unaudited) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Current assets:
Cash and cash equivalents	$ 1,889	$ 1,039
Trade accounts receivable, net	56,685	60,179
Derivative asset	168	0
Prepaid expenses	2,787	2,140
Other current assets	1,263	1,670
Total current assets	62,792	65,028
Property, plant and equipment, net	19,092	23,276
Deferred income tax assets	346	333
Intangible assets, net	6,127	6,697
Goodwill	9,077	9,077
Other long-term assets	2,864	2,397
Total assets	100,298	106,808
Current liabilities:
Accounts payable	7,105	7,612
Accrued liabilities:
Accrued employee compensation and benefits	13,324	13,767
Other accrued liabilities	2,846	2,083
Line of credit	0	26,025
Derivative liability	392	980
Other current debt	2,312	2,740
Other current liabilities	929	1,157
Total current liabilities	26,908	54,364
Line of credit	18,876	0
Deferred rent	786	1,151
Deferred income tax liabilities	622	499
Other debt	4,278	5,500
Other liabilities	629	550
Total liabilities	52,099	62,064
Commitments and contingencies	0	0
Stockholders’ equity:
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 15,949,965 and 15,811,516 shares issued and outstanding at June 30, 2017 and December 31, 2016, respectively	159	158
Additional paid-in capital	81,202	80,560
Accumulated other comprehensive income (loss)	416	(49)
Accumulated deficit	(33,578)	(35,925)
Total stockholders’ equity	48,199	44,744
Total liabilities and stockholders’ equity	$ 100,298	$ 106,808

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CONSOLIDATED BALANCE SHEETS [Parenthetical] (Unaudited) - $ / shares	Jun. 30, 2017	Dec. 31, 2016
Statement of Financial Position [Abstract]
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, non-convertible shares authorized	32,000,000	32,000,000
Common stock, shares issued	15,945,965	15,811,516
Common stock, shares outstanding	15,945,965	15,811,516

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CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016
Operating Activities
Net income (loss)	$ 2,347	$ (1,653)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	5,733	6,304
Impairment losses	53	0
Provision for doubtful accounts	14	375
Share-based compensation expense	530	825
Deferred income taxes	121	51
Income tax benefit related to other comprehensive income	(286)	(166)
Changes in operating assets and liabilities:
Trade accounts receivable	3,488	5,045
Prepaid expenses and other assets	(756)	1,167
Accounts payable	116	(1,337)
Accrued and other liabilities	(176)	(1,027)
Net cash provided by operating activities	11,184	9,584
Investing Activities
Proceeds from sale of assets	342	13
Purchases of property, plant and equipment	(2,054)	(594)
Cash paid for acquisition of businesses	0	(414)
Net cash used in investing activities	(1,712)	(995)
Financing Activities
Proceeds from the issuance of common stock	112	114
Proceeds from line of credit	161,203	148,200
Principal payments on line of credit	(168,352)	(156,954)
Principal payments on other debt	(1,587)	(1,409)
Net cash used in financing activities	(8,624)	(10,049)
Effect of exchange rate changes on cash	2	88
Net increase (decrease) in cash and cash equivalents	850	(1,372)
Cash and cash equivalents at beginning of period	1,039	2,626
Cash and cash equivalents at end of period	$ 1,889	$ 1,254

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BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

6 Months Ended

Jun. 30, 2017

Accounting Policies [Abstract]

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements. These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. Operating results for the six months ended June 30, 2017 are not necessarily indicative of operating results that may be expected during any other interim period of 2017 or the year ending December 31, 2017.

The consolidated balance sheet as of December 31, 2016, included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2016.

Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. and its subsidiaries. Financial information in this report is presented in U.S. dollars.

Use of Estimates

The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.

Recent Accounting Pronouncements

In May 2017, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2017-09, Compensation - Stock Compensation (Topic 718) ("ASU 2017-09"), Scope of Modification Accounting. The amendments in this ASU provide guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. An entity should account for the effects of a modification unless all the following

are met: 1. The fair value of the modified award is the same as the fair value of the original award immediately before

the original award is modified. If the modification does not affect any of the inputs to the valuation technique that the entity uses to value the award, the entity is not required to estimate the value immediately before and after the modification; 2. The vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified; and 3. The classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods. We do not expect the adoption of ASU 2017-09 will have a material impact on our consolidated financial statements.

In January 2017, FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350) ("ASU 2017-04"), Simplifying the Test for Goodwill Impairment. To simplify the subsequent measurement of goodwill, the amendments eliminate Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. An impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. In addition, income tax effects from any tax-deductible goodwill on the carrying amount of the reporting unit should be considered when measuring the goodwill impairment loss, if applicable. The guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019 and early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We do not expect the adoption of ASU 2017-04 will have a material impact on our consolidated financial statements.

In October 2016, FASB issued ASU 2016-16, Income Taxes (Topic 740) ("ASU 2016-16"), Intra-Entity Transfers of Assets Other Than Inventory. The purpose of ASU 2016-16 is to simplify the income tax accounting of an intra-entity transfer of an asset other than inventory and to record its effect when the transfer occurs. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods and early adoption is permitted. We do not expect the adoption of ASU 2016-16 will have a material impact on our consolidated financial statements.

In June 2016, FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ("ASU 2016-13"),Measurement of Credit Losses on Financial Instruments. The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that aren't measured at fair value through net income. The standard will replace today's "incurred loss" approach with an "expected loss" model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for annual periods beginning after December 15, 2019, and interim periods therein. Early adoption is permitted for annual periods beginning after December 15, 2018, and interim periods therein. We do not expect the adoption of ASU 2016-13 will have a material impact on our consolidated financial statements.

In March 2016, FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718) ("ASU 2016-09"), Improvements to Employee Share-Based Payment Accounting. The amendments in ASU 2016-09 address multiple aspects of the accounting for share-based payment transactions, including income tax consequences, classification of awards as either equity or liability, and classification on the statements of cash flows. This ASU is effective for annual periods beginning after December 15, 2017, and interim periods within annual periods beginning after December 15, 2018. Early adoption is permitted in any interim or annual period. An entity that elects early adoption must adopt all the amendments in the same period, and any adjustments should be reflected as of the beginning of the fiscal year that includes the interim period. We adopted this ASU for the first quarter of 2017 and it did not have a material impact on our consolidated financial statements.

In February 2016, FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). These amendments require the recognition of lease assets and lease liabilities on the balance sheet by lessees for those leases currently classified as operating leases under ASC 840 “Leases”. These amendments also require qualitative disclosures along with specific quantitative disclosures. These amendments are effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Early application is permitted. Entities are required to apply the amendments at the beginning of the earliest period presented using a modified retrospective approach. We are currently evaluating the impact that the adoption of ASU 2016-02 will have on our consolidated financial statements, and we anticipate that adoption of ASU 2016-02 will have an impact to the financial statement presentation of right of use asset, lease liability, amortization expense, and lease expense.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016; however, in July 2015, the FASB agreed to delay the effective date by one year. The proposed deferral may permit early adoption, but would not allow adoption any earlier than the original effective date of the standard. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We have assessed the impact of ASU 2014-09 and have determined that our current revenue recognition process is substantially in compliance with the ASU. Therefore, we do not anticipate a material impact to our consolidated financial statements.

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GOODWILL AND INTANGIBLE ASSETS

6 Months Ended

Jun. 30, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND INTANGIBLE ASSETS

GOODWILL AND INTANGIBLE ASSETS

Goodwill

Total goodwill of $9,077 is assigned to our Domestic segment. We perform a goodwill impairment analysis at least annually (in the fourth quarter of each year) unless indicators of impairment exist in interim periods. We performed a quantitative assessment to determine whether it was more likely than not that the fair value of the Domestic reporting unit exceeded its carrying value. In making this assessment, we evaluated overall business and economic conditions as well as expectations of projected revenues and cash flows, assumptions impacting the weighted average cost of capital and overall global industry and market conditions.

In 2016, we concluded that goodwill was not impaired. No indicators of impairment exist as of June 30, 2017.

Intangible Assets

The following table presents our intangible assets as of June 30, 2017:

	Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
Developed technology	$	390	$	207	$	183	3.87
Customer relationships	7,550		2,260		5,290		4.79
Trade names	1,050		396		654		2.97
	$	8,990	$	2,863	$	6,127	4.57

Expected future amortization of intangible assets as of June 30, 2017 is as follows:

Year Ending December 31,	Amount
Remainder of 2017	$	570
2018	1,140
2019	1,131
2020	1,128
2021	1,004
Thereafter	1,154

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NET INCOME (LOSS) PER SHARE

6 Months Ended

Jun. 30, 2017

Earnings Per Share [Abstract]

NET INCOME (LOSS) PER SHARE

NET INCOME (LOSS) PER SHARE

Basic net income (loss) per common share is computed based on our weighted average number of common shares outstanding. Diluted earnings per share is computed based on our weighted average number of common shares outstanding plus the effect of dilutive stock options, non-vested restricted stock, and deferred stock units, using the treasury stock method. 

When a net loss is reported, potentially issuable common shares are excluded from the computation of diluted EPS as their effect would be anti-dilutive. Therefore, such shares are excluded from the calculation.

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):

	Three Months Ended June 30,		Six Months Ended June 30,
	2017	2016	2017	2016
Shares used in basic earnings per share calculation:	15,916	15,719	15,866	15,709
Effect of dilutive securities:
Stock options	1,290	—	1,196	—
Restricted stock/Deferred stock units	41	—	65	—
Total effects of dilutive securities	1,331	—	1,261	—
Shares used in dilutive earnings per share calculation:	17,247	15,719	17,127	15,709

The following shares were not included in the computation of diluted earnings per share because the exercise price exceeded the value of the shares, or we reported a net loss, and the effect would have been anti-dilutive (in thousands):

	Three Months Ended June 30,		Six Months Ended June 30,
	2017	2016	2017	2016
Anti-dilutive securities:
Stock options	35	2,495	58	2,494
Restricted stock/Deferred stock units	—	24	—	143
Total anti-dilutive securities	35	2,519	58	2,637

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IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES

6 Months Ended

Jun. 30, 2017

Restructuring and Related Activities [Abstract]

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES

4. IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES

Impairment Losses

During the second quarter of 2017, we decided to close our facility in Tell City, Indiana. The closure resulted in the recognition of an impairment loss of $53 related to the disposal of certain assets. 

Restructuring Charges 

The table below summarizes the balance of accrued restructuring costs, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the three months ended June 30, 2017: 

Facility-Related and Employee-Related Costs
	Total
Balance as of January 1, 2017	$	—
Expenses	$	359
Payments	$	(163	)
Balance as of June 30, 2017	$	196

In 2017, we made the decision to close the Tell City, Indiana site. We established restructuring reserves for employee related costs of $262 at the time the decision was made, and facility related costs of $97 at the time the facilities were vacated. We expect to pay the remaining costs by the end of 2017.

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PRINCIPAL CLIENTS

6 Months Ended

Jun. 30, 2017

Risks and Uncertainties [Abstract]

PRINCIPAL CLIENTS

PRINCIPAL CLIENTS

The following table represents revenue concentration of our principal clients:

	Three Months Ended June 30,								Six Months Ended June 30,
	2017				2016				2017				2016
	Revenue		Percentage		Revenue		Percentage		Revenue		Percentage		Revenue		Percentage
T-Mobile	$	23,999	32.4	%	$	17,045	23.1	%	$	46,053	30.4	%	$	33,062	21.8	%
Sprint	$	9,516	12.9	%	$	11,257	15.3	%	$	19,771	13.0	%	$	22,129	14.6	%
AT&T	$	7,619	10.3	%	$	9,734	13.2	%	$	16,266	10.7	%	$	20,221	13.3	%

We enter into master service agreements (MSAs) that cover all of our work for each client.  These MSAs are typically multi-year contracts that include auto-renewal provisions. They typically do not include contractual minimum volumes and are generally terminable by the customer or us with prior written notice. 

To limit credit risk, management performs periodic credit analyses and maintains allowances for uncollectible accounts as deemed necessary. Under certain circumstances, management may require clients to pre-pay for services. As of June 30, 2017, management believes reserves are appropriate and does not believe that any significant credit risk exists.

We have entered into factoring agreements with financial institutions to sell certain of our accounts receivable under non-recourse agreements.  These transactions are accounted for as a reduction in accounts receivable because the agreements transfer effective control over and risk related to the receivables to the buyers.  We do not service any factored accounts after the factoring has occurred. We utilize factoring arrangements as part of our financing for working capital.  The aggregate gross amount factored under these agreements was $20,106 and $20,577 for the three months ended June 30, 2017 and June 30, 2016, respectively.

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DERIVATIVE INSTRUMENTS

6 Months Ended

Jun. 30, 2017

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVE INSTRUMENTS

DERIVATIVE INSTRUMENTS

We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency forward and option contracts to hedge our anticipated operating commitments that are denominated in foreign currencies, including forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold). The contracts cover periods commensurate with expected exposure, generally three to twelve months.  The market risk exposure is essentially limited to risk related to currency rate movements. We operate in Canada, Jamaica, and the Philippines, where the functional currencies are the Canadian dollar, the Jamaican dollar, and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. We provide funds for these operating costs as our client contracts generate revenues, which are paid in U.S. dollars. In Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses.

Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to

operations as the forecasted expenses are incurred, typically within one year. During the six months ended June 30, 2017

and 2016, our cash flow hedges were highly effective and hedge ineffectiveness was not material.

The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2017:

	Local Currency Notional Amount	U.S. Dollar Notional Amount
Canadian Dollar	11,800	$	8,896
Philippine Peso	1,475,000	28,848
		$	37,744

Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 6, "Fair Value Measurements," and are reflected as separate line items in our consolidated balance sheets, as applicable.

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FAIR VALUE MEASUREMENTS

6 Months Ended

Jun. 30, 2017

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

FAIR VALUE MEASUREMENTS

The fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The levels of the fair value hierarchy are described below:

Level 1 - Quoted prices for identical instruments traded in active markets.

Level 2 - Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.

Level 3 - Unobservable inputs that cannot be supported by market activity and that are significant to the fair value of the asset or liability, such as the use of certain pricing models, discounted cash flow models and similar techniques that use significant assumptions. These unobservable inputs reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.

Derivative Instruments

The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy.

The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. 

	As of June 30, 2017
	Level 1		Level 2		Level 3		Total
Assets:
Foreign exchange contracts	$	—	$	168	$	—	$	168
Total fair value of assets measured on a recurring basis	$	—	$	168	$	—	$	168
Liabilities:
Foreign exchange contracts	$	—	$	392	$	—	$	392
Total fair value of liabilities measured on a recurring basis	$	—	$	392	$	—	$	392

	As of December 31, 2016
	Level 1		Level 2		Level 3		Total
Liabilities:
Foreign exchange contracts	$	—	$	980	$	—	$	980
Total fair value of liabilities measured on a recurring basis	$	—	$	980	$	—	$	980

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DEBT

6 Months Ended

Jun. 30, 2017

Debt Disclosure [Abstract]

DEBT

DEBT

Secured Revolving Credit Facility

On April 29, 2015, we entered into a secured revolving credit facility with BMO Harris Bank N.A. ("Administrative Agent" or "Lender"); subsequently we entered into amendments one through four (collectively, the "Credit Agreement"). The Credit Agreement is effective through March 2022 and we may borrow the lesser of the borrowing base calculation and $50,000. As long as no default has occurred and with the Administrative Agent’s consent, we may increase the maximum availability to $70,000 in $5,000 increments. We may request letters of credit under the Credit Agreement in an aggregate amount equal to the lesser of the borrowing base calculation (minus outstanding advances) and $5,000. The borrowing base is generally defined as 85% of our eligible accounts receivable less certain reserves as defined in the Credit Agreement.

Our borrowings bear interest at one-month LIBOR plus 1.50% to 1.75%, depending on current availability. We will pay letter of credit fees equal to the applicable margin times the daily maximum amount available to be drawn under all letters of credit outstanding and a monthly unused fee at a rate per annum of 0.25% on the aggregate unused commitment. As of June 30, 2017, outstanding letters of credit totaled $569.

The Credit Agreement contains standard affirmative and negative covenants that may limit or restrict our ability to sell assets, incur additional indebtedness and engage in mergers and acquisitions. We are required to maintain a minimum consolidated fixed charge coverage ratio of 1.00:1.00, if a reporting trigger period commences. We were in compliance with all covenants as of June 30, 2017.

The fourth amendment to the Credit Agreement was executed on March 28, 2017. Among other things, it removed the requirement that funds collected be automatically applied to our credit facility balance, unless a trigger event occurs. As a result, the balance sheet classification has been changed from short-term liabilities to long-term liabilities beginning in the first quarter of 2017.

As of June 30, 2017, we had $18,876 of outstanding borrowings and our remaining borrowing capacity was $30,405.

Other Debt

From time to time and when management believes it to be advantageous, we may enter into other arrangements to finance the purchase or construction of capital assets. These obligations are included on our consolidated balance sheets in other current debt and other debt, as applicable.

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SHARE-BASED COMPENSATION

6 Months Ended

Jun. 30, 2017

Disclosure of Compensation Related Costs, Share-based Payments [Abstract]

SHARE-BASED COMPENSATION

SHARE-BASED COMPENSATION

Our share-based compensation arrangements include grants of stock options, restricted stock units and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for such awards for the three and six months ended June 30, 2017 was $301 and $530, and for the three and six months ended June 30, 2016 was $336 and $825, and is included in selling, general and administrative expenses.  As of June 30, 2017, there was $945 of total unrecognized compensation expense related to nonvested awards, which is expected to be recognized over a weighted-average period of 1.93 years.

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ACCUMULATED OTHER COMPREHENSIVE INCOME

6 Months Ended

Jun. 30, 2017

Stockholders' Equity Note [Abstract]

ACCUMULATED OTHER COMPREHENSIVE INCOME

ACCUMULATED OTHER COMPREHENSIVE INCOME (AOCI)

Accumulated other comprehensive income consisted of the following items:

	Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Defined Benefit Plan		Total
Balance at December 31, 2016	$	1,830		$	(2,132	)	$	253	$	(49	)
Foreign currency translation	(43		)						(43		)
Reclassification to operations	23			228					251
Unrealized gains				543					543
Tax benefit	7			(293		)			(286		)
Balance at June 30, 2017	$	1,817		$	(1,654	)	$	253	$	416

Reclassifications out of accumulated other comprehensive income for the three and six months ended June 30, 2017 and 2016 were as follows:

Details about AOCI components	Amount reclassified from AOCI									Affected line item in the Consolidated Statements of Comprehensive Income
	Three Months Ended June 30,					Six Months Ended June 30,
	2017			2016		2017		2016
Losses on cash flow hedges
Foreign exchange contracts	$	110		$	122	$	245	$416		Cost of services
Foreign exchange contracts	(5		)	4		6		15		Selling, general and administrative expenses
Total reclassifications for the period	$	105		$	126	$	251	$	431

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SEGMENT INFORMATION

6 Months Ended

Jun. 30, 2017

Segment Reporting [Abstract]

SEGMENT INFORMATION

SEGMENT INFORMATION

We operate our business within three reportable segments based on the geographic regions in which our services are rendered. As of June 30, 2017, our Domestic segment included the operations of twelve facilities in the U.S. and one facility in Canada. Our Offshore segment included the operations of four facilities in the Philippines and our Nearshore segment included two facilities in Honduras and one facility in Jamaica.

We primarily evaluate segment operating performance in each reporting segment based on revenue and gross profit. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level.

Information about our reportable segments for the three and six months ended June 30, 2017 and 2016 is as follows:

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2017		2016		2017		2016
Revenue:
Domestic	$	42,557	$	46,342	$	86,920	$	95,487
Offshore	19,364		17,064		40,487		34,646
Nearshore	12,058		10,327		24,224		21,636
Total	$	73,979	$	73,733	$	151,631	$	151,769
Gross profit:
Domestic	$	2,552	$	3,244	$	4,062	$	8,069
Offshore	4,297		2,548		10,472		4,834
Nearshore	2,138		1,219		4,467		2,497
Total	$	8,987	$	7,011	$	19,001	$	15,400

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INCOME TAX

6 Months Ended

Jun. 30, 2017

Income Tax Disclosure [Abstract]

INCOME TAX

12.  INCOME TAX

In April 2017, we received a notice of reassessment related to our ongoing Canadian income tax audit. We do not believe it is more likely than not that we owe the taxes that have been reassessed. Therefore, we filed an appeal in June 2017 and have not accrued a liability related to this matter.

Because the Canada Revenue Agency ("CRA") considers us a large corporation (a corporation which has taxable capital employed in Canada over $10M), we were required to pay half of the reassessment, or $0.4 million, which is recorded in other long-term assets on our balance sheet.

We do not anticipate receiving a decision on our appeal in the next twelve months.

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BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)

6 Months Ended

Jun. 30, 2017

Accounting Policies [Abstract]

Use of Estimates

Use of Estimates

The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.

Recent Accounting Pronouncements

Recent Accounting Pronouncements

In May 2017, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2017-09, Compensation - Stock Compensation (Topic 718) ("ASU 2017-09"), Scope of Modification Accounting. The amendments in this ASU provide guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. An entity should account for the effects of a modification unless all the following

are met: 1. The fair value of the modified award is the same as the fair value of the original award immediately before

the original award is modified. If the modification does not affect any of the inputs to the valuation technique that the entity uses to value the award, the entity is not required to estimate the value immediately before and after the modification; 2. The vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified; and 3. The classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods. We do not expect the adoption of ASU 2017-09 will have a material impact on our consolidated financial statements.

In January 2017, FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350) ("ASU 2017-04"), Simplifying the Test for Goodwill Impairment. To simplify the subsequent measurement of goodwill, the amendments eliminate Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. An impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. In addition, income tax effects from any tax-deductible goodwill on the carrying amount of the reporting unit should be considered when measuring the goodwill impairment loss, if applicable. The guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019 and early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We do not expect the adoption of ASU 2017-04 will have a material impact on our consolidated financial statements.

In October 2016, FASB issued ASU 2016-16, Income Taxes (Topic 740) ("ASU 2016-16"), Intra-Entity Transfers of Assets Other Than Inventory. The purpose of ASU 2016-16 is to simplify the income tax accounting of an intra-entity transfer of an asset other than inventory and to record its effect when the transfer occurs. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods and early adoption is permitted. We do not expect the adoption of ASU 2016-16 will have a material impact on our consolidated financial statements.

In June 2016, FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ("ASU 2016-13"),Measurement of Credit Losses on Financial Instruments. The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that aren't measured at fair value through net income. The standard will replace today's "incurred loss" approach with an "expected loss" model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for annual periods beginning after December 15, 2019, and interim periods therein. Early adoption is permitted for annual periods beginning after December 15, 2018, and interim periods therein. We do not expect the adoption of ASU 2016-13 will have a material impact on our consolidated financial statements.

In March 2016, FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718) ("ASU 2016-09"), Improvements to Employee Share-Based Payment Accounting. The amendments in ASU 2016-09 address multiple aspects of the accounting for share-based payment transactions, including income tax consequences, classification of awards as either equity or liability, and classification on the statements of cash flows. This ASU is effective for annual periods beginning after December 15, 2017, and interim periods within annual periods beginning after December 15, 2018. Early adoption is permitted in any interim or annual period. An entity that elects early adoption must adopt all the amendments in the same period, and any adjustments should be reflected as of the beginning of the fiscal year that includes the interim period. We adopted this ASU for the first quarter of 2017 and it did not have a material impact on our consolidated financial statements.

In February 2016, FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). These amendments require the recognition of lease assets and lease liabilities on the balance sheet by lessees for those leases currently classified as operating leases under ASC 840 “Leases”. These amendments also require qualitative disclosures along with specific quantitative disclosures. These amendments are effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Early application is permitted. Entities are required to apply the amendments at the beginning of the earliest period presented using a modified retrospective approach. We are currently evaluating the impact that the adoption of ASU 2016-02 will have on our consolidated financial statements, and we anticipate that adoption of ASU 2016-02 will have an impact to the financial statement presentation of right of use asset, lease liability, amortization expense, and lease expense.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016; however, in July 2015, the FASB agreed to delay the effective date by one year. The proposed deferral may permit early adoption, but would not allow adoption any earlier than the original effective date of the standard. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We have assessed the impact of ASU 2014-09 and have determined that our current revenue recognition process is substantially in compliance with the ASU. Therefore, we do not anticipate a material impact to our consolidated financial statements.

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GOODWILL AND INTANGIBLE ASSETS (Tables)

6 Months Ended

Jun. 30, 2017

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Finite-Lived Intangible Assets

The following table presents our intangible assets as of June 30, 2017:

	Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
Developed technology	$	390	$	207	$	183	3.87
Customer relationships	7,550		2,260		5,290		4.79
Trade names	1,050		396		654		2.97
	$	8,990	$	2,863	$	6,127	4.57

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense

Expected future amortization of intangible assets as of June 30, 2017 is as follows:

Year Ending December 31,	Amount
Remainder of 2017	$	570
2018	1,140
2019	1,131
2020	1,128
2021	1,004
Thereafter	1,154

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NET INCOME (LOSS) PER SHARE (Tables)

6 Months Ended

Jun. 30, 2017

Earnings Per Share [Abstract]

Earnings Per Share, Basic and Diluted

The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands):

	Three Months Ended June 30,		Six Months Ended June 30,
	2017	2016	2017	2016
Shares used in basic earnings per share calculation:	15,916	15,719	15,866	15,709
Effect of dilutive securities:
Stock options	1,290	—	1,196	—
Restricted stock/Deferred stock units	41	—	65	—
Total effects of dilutive securities	1,331	—	1,261	—
Shares used in dilutive earnings per share calculation:	17,247	15,719	17,127	15,709

Antidilutive Securities Excluded from Computation of Earnings Per Share

The following shares were not included in the computation of diluted earnings per share because the exercise price exceeded the value of the shares, or we reported a net loss, and the effect would have been anti-dilutive (in thousands):

	Three Months Ended June 30,		Six Months Ended June 30,
	2017	2016	2017	2016
Anti-dilutive securities:
Stock options	35	2,495	58	2,494
Restricted stock/Deferred stock units	—	24	—	143
Total anti-dilutive securities	35	2,519	58	2,637

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IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Tables)

6 Months Ended

Jun. 30, 2017

Restructuring and Related Activities [Abstract]

Restructuring and Related Costs

The table below summarizes the balance of accrued restructuring costs, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the three months ended June 30, 2017: 

Facility-Related and Employee-Related Costs
	Total
Balance as of January 1, 2017	$	—
Expenses	$	359
Payments	$	(163	)
Balance as of June 30, 2017	$	196

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PRINCIPAL CLIENTS (Tables)

6 Months Ended

Jun. 30, 2017

Risks and Uncertainties [Abstract]

Schedule of Revenue by Major Customers

The following table represents revenue concentration of our principal clients:

	Three Months Ended June 30,								Six Months Ended June 30,
	2017				2016				2017				2016
	Revenue		Percentage		Revenue		Percentage		Revenue		Percentage		Revenue		Percentage
T-Mobile	$	23,999	32.4	%	$	17,045	23.1	%	$	46,053	30.4	%	$	33,062	21.8	%
Sprint	$	9,516	12.9	%	$	11,257	15.3	%	$	19,771	13.0	%	$	22,129	14.6	%
AT&T	$	7,619	10.3	%	$	9,734	13.2	%	$	16,266	10.7	%	$	20,221	13.3	%

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DERIVATIVE INSTRUMENTS (Tables)

6 Months Ended

Jun. 30, 2017

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of Notional Amounts of Outstanding Derivative Positions

The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2017:

	Local Currency Notional Amount	U.S. Dollar Notional Amount
Canadian Dollar	11,800	$	8,896
Philippine Peso	1,475,000	28,848
		$	37,744

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FAIR VALUE MEASUREMENTS (Tables)

6 Months Ended

Jun. 30, 2017

Fair Value Disclosures [Abstract]

Fair Value Measurements, Recurring and Nonrecurring

The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. 

	As of June 30, 2017
	Level 1		Level 2		Level 3		Total
Assets:
Foreign exchange contracts	$	—	$	168	$	—	$	168
Total fair value of assets measured on a recurring basis	$	—	$	168	$	—	$	168
Liabilities:
Foreign exchange contracts	$	—	$	392	$	—	$	392
Total fair value of liabilities measured on a recurring basis	$	—	$	392	$	—	$	392

	As of December 31, 2016
	Level 1		Level 2		Level 3		Total
Liabilities:
Foreign exchange contracts	$	—	$	980	$	—	$	980
Total fair value of liabilities measured on a recurring basis	$	—	$	980	$	—	$	980

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ACCUMULATED OTHER COMPREHENSIVE INCOME (Tables)

6 Months Ended

Jun. 30, 2017

Stockholders' Equity Note [Abstract]

Schedule of Comprehensive Income

Accumulated other comprehensive income consisted of the following items:

	Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Defined Benefit Plan		Total
Balance at December 31, 2016	$	1,830		$	(2,132	)	$	253	$	(49	)
Foreign currency translation	(43		)						(43		)
Reclassification to operations	23			228					251
Unrealized gains				543					543
Tax benefit	7			(293		)			(286		)
Balance at June 30, 2017	$	1,817		$	(1,654	)	$	253	$	416

Reclassification out of Accumulated Other Comprehensive Income

Reclassifications out of accumulated other comprehensive income for the three and six months ended June 30, 2017 and 2016 were as follows:

Details about AOCI components	Amount reclassified from AOCI									Affected line item in the Consolidated Statements of Comprehensive Income
	Three Months Ended June 30,					Six Months Ended June 30,
	2017			2016		2017		2016
Losses on cash flow hedges
Foreign exchange contracts	$	110		$	122	$	245	$416		Cost of services
Foreign exchange contracts	(5		)	4		6		15		Selling, general and administrative expenses
Total reclassifications for the period	$	105		$	126	$	251	$	431

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SEGMENT INFORMATION (Tables)

6 Months Ended

Jun. 30, 2017

Segment Reporting [Abstract]

Schedule of Segment Reporting Information, by Segment

Information about our reportable segments for the three and six months ended June 30, 2017 and 2016 is as follows:

	For the Three Months Ended June 30,				For the Six Months Ended June 30,
	2017		2016		2017		2016
Revenue:
Domestic	$	42,557	$	46,342	$	86,920	$	95,487
Offshore	19,364		17,064		40,487		34,646
Nearshore	12,058		10,327		24,224		21,636
Total	$	73,979	$	73,733	$	151,631	$	151,769
Gross profit:
Domestic	$	2,552	$	3,244	$	4,062	$	8,069
Offshore	4,297		2,548		10,472		4,834
Nearshore	2,138		1,219		4,467		2,497
Total	$	8,987	$	7,011	$	19,001	$	15,400

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GOODWILL AND INTANGIBLE ASSETS Goodwill (Details) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	$ 9,077	$ 9,077

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GOODWILL AND INTANGIBLE ASSETS Intangible Assets (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2017	Dec. 31, 2016
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 8,990
Accumulated Amortization	2,863
Net Intangibles	$ 6,127	$ 6,697
Weighted Average Amortization Period (years)	4 years 6 months 25 days
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 390
Accumulated Amortization	207
Net Intangibles	$ 183
Weighted Average Amortization Period (years)	3 years 10 months 13 days
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 7,550
Accumulated Amortization	2,260
Net Intangibles	$ 5,290
Weighted Average Amortization Period (years)	4 years 9 months 14 days
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 1,050
Accumulated Amortization	396
Net Intangibles	$ 654
Weighted Average Amortization Period (years)	2 years 11 months 19 days

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GOODWILL AND INTANGIBLE ASSETS Future Amortization Expense (Details) $ in Thousands	Jun. 30, 2017 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
Remainder of 2017	$ 570
2018	1,140
2019	1,131
2020	1,128
2021	1,004
Thereafter	$ 1,154

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NET INCOME (LOSS) PER SHARE Dilutive (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Earnings Per Share, Diluted
Weighted average common shares outstanding - basic	15,916	15,719	15,866	15,709
Dilutive securities (in shares)	1,331	0	1,261	0
Weighted average common shares outstanding - diluted	17,247	15,719	17,127	15,709
Stock Options
Earnings Per Share, Diluted
Dilutive securities (in shares)	1,290	0	1,196	0
Restricted Stock/Deferred Stock Units
Earnings Per Share, Diluted
Dilutive securities (in shares)	41	0	65	0

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NET INCOME (LOSS) PER SHARE Anti-dilutive shares (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive securities (in shares)	35	2,519	58	2,637
Stock Options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive securities (in shares)	35	2,495	58	2,494
Restricted Stock/Deferred Stock Units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive securities (in shares)	0	24	0	143

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IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Details) - Facility Closing $ in Thousands	6 Months Ended
	Jun. 30, 2017 USD ($)
Restructuring Cost and Reserve [Line Items]
Balance as of January 1, 2017	$ 0
Expenses	359
Payments	(163)
Balance as of June 30, 2017	$ 196

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IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES Textual (Details) - USD ($) $ in Thousands	3 Months Ended	6 Months Ended
	Jun. 30, 2017	Jun. 30, 2017	Jun. 30, 2016
Restructuring Cost and Reserve [Line Items]
Impairment losses		$ 53	$ 0
Facility Closing
Restructuring Cost and Reserve [Line Items]
Expenses		359
Domestic | Facility Closing
Restructuring Cost and Reserve [Line Items]
Expenses		97
Impairment losses	$ 53
Domestic | Employee Severance
Restructuring Cost and Reserve [Line Items]
Expenses		$ 262

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PRINCIPAL CLIENTS (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Revenue, Major Customers [Line Items]
Receivables Sold Under Factoring Agreements	$ 20,106	$ 20,577
T-Mobile
Revenue, Major Customers [Line Items]
Revenue	$ 23,999	$ 17,045	$ 46,053	$ 33,062
Revenue concentration, percentage	32.40%	23.10%	30.40%	21.80%
Sprint
Revenue, Major Customers [Line Items]
Revenue	$ 9,516	$ 11,257	$ 19,771	$ 22,129
Revenue concentration, percentage	12.90%	15.30%	13.00%	14.60%
AT&T
Revenue, Major Customers [Line Items]
Revenue	$ 7,619	$ 9,734	$ 16,266	$ 20,221
Revenue concentration, percentage	10.30%	13.20%	10.70%	13.30%

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DERIVATIVE INSTRUMENTS Textual (Details) - Foreign Exchange Contract	6 Months Ended
	Jun. 30, 2017
Minimum
Derivative [Line Items]
Foreign Currency Derivatives, Contract Period	3 months
Maximum
Derivative [Line Items]
Foreign Currency Derivatives, Contract Period	12 months

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DERIVATIVE INSTRUMENTS Notional (Details) - Jun. 30, 2017 - Designated as Hedging Instrument - Cash Flow Hedging - Forward Contracts PHP in Thousands, CAD in Thousands, $ in Thousands	USD ($)	PHP	CAD
CAN
Derivative [Line Items]
Derivative, Notional Amount	$ 8,896		CAD 11,800
PHP
Derivative [Line Items]
Derivative, Notional Amount	28,848	PHP 1,475,000
USD
Derivative [Line Items]
Derivative, Notional Amount	$ 37,744

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FAIR VALUE MEASUREMENTS (Recurring and Nonrecurring) (Details) - Recurring - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	$ 168
Liabilities, Fair Value Disclosure	392	$ 980
Level 2
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	168
Liabilities, Fair Value Disclosure	392	980
Foreign exchange contracts
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	168
Liabilities, Fair Value Disclosure	392	980
Foreign exchange contracts | Level 2
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	168
Liabilities, Fair Value Disclosure	$ 392	$ 980

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DEBT (Details) $ in Thousands	Mar. 28, 2017	Apr. 30, 2015	Jun. 30, 2017 USD ($)	Dec. 31, 2016 USD ($)	Apr. 29, 2015 USD ($)
Line of Credit Facility [Line Items]
Line of credit			$ 18,876	$ 0
BMO Harris Bank [Member] | Revolving Credit Facility
Line of Credit Facility [Line Items]
Line of credit facility, current borrowing capacity					$ 50,000
Line of credit facility, maximum borrowing capacity					70,000
Increments for additional borrowing					5,000
Letters of credit, maximum allowed					$ 5,000
Borrowing base, as percentage of eligible accounts receivables less reserves		85.00%
Letters of Credit Outstanding, Amount			569
Fixed charge coverage ratio	1.00
Line of credit			18,876
Line of Credit Facility, Remaining Borrowing Capacity			$ 30,405
BMO Harris Bank [Member] | Revolving Credit Facility | London Interbank Offered Rate (LIBOR) [Member]
Line of Credit Facility [Line Items]
Description of variable rate basis		one-month LIBOR
Monthly unused fee, rate per annum		0.25%
BMO Harris Bank [Member] | Revolving Credit Facility | London Interbank Offered Rate (LIBOR) [Member] | Minimum
Line of Credit Facility [Line Items]
Basis spread on variable rate	1.50%
BMO Harris Bank [Member] | Revolving Credit Facility | London Interbank Offered Rate (LIBOR) [Member] | Maximum
Line of Credit Facility [Line Items]
Basis spread on variable rate	1.75%

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SHARE-BASED COMPENSATION (Textuals) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Stock Awards Activity [Line Items]
Total compensation cost	$ 301	$ 336	$ 530	$ 825
Stock Options
Stock Awards Activity [Line Items]
Total unrecognized compensation cost	$ 945		$ 945
Weighted-average period that cost is expected to be recognized			1 year 11 months 4 days

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ACCUMULATED OTHER COMPREHENSIVE INCOME AOCI (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2017 USD ($)
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	$ (49)
Foreign currency translation	(43)
Reclassification to operations	251
Unrealized gains	543
Tax benefit	(286)
Total - Ending balance	416
Foreign Currency Translation Adjustment
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	1,830
Foreign currency translation	(43)
Reclassification to operations	23
Tax benefit	7
Total - Ending balance	1,817
Derivatives Accounted for as Cash Flow Hedges
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	(2,132)
Reclassification to operations	228
Unrealized gains	543
Tax benefit	(293)
Total - Ending balance	(1,654)
Defined Benefit Plan
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	253
Total - Ending balance	$ 253

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ACCUMULATED OTHER COMPREHENSIVE INCOME Reclassification (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	$ 64,992	$ 66,722	$ 132,630	$ 136,369
Selling, general and administrative expenses	8,171	8,120	16,053	15,901
Foreign exchange contracts | Amount Reclassified from Accumulated Other Comprehensive Income
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Reclassification to operations	105	126	251	431
Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges | Foreign exchange contracts | Amount Reclassified from Accumulated Other Comprehensive Income
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	110	122	245	416
Selling, general and administrative expenses	$ (5)	$ 4	$ 6	$ 15

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SEGMENT INFORMATION (Textual) (Details)	6 Months Ended
	Jun. 30, 2017 facility segment
Segment Reporting Information [Line Items]
Number of Operating Segments | segment	3
U.S.
Segment Reporting Information [Line Items]
Number of Operating Facilities	12
Canada
Segment Reporting Information [Line Items]
Number of Operating Facilities	1
Philippines
Segment Reporting Information [Line Items]
Number of Operating Facilities	4
Honduras
Segment Reporting Information [Line Items]
Number of Operating Facilities	2
Jamaica
Segment Reporting Information [Line Items]
Number of Operating Facilities	1

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SEGMENT INFORMATION (Segment Reporting) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Segment Reporting Information [Line Items]
Revenue	$ 73,979	$ 73,733	$ 151,631	$ 151,769
Gross profit	8,987	7,011	19,001	15,400
Domestic
Segment Reporting Information [Line Items]
Revenue	42,557	46,342	86,920	95,487
Gross profit	2,552	3,244	4,062	8,069
Offshore
Segment Reporting Information [Line Items]
Revenue	19,364	17,064	40,487	34,646
Gross profit	4,297	2,548	10,472	4,834
Nearshore
Segment Reporting Information [Line Items]
Revenue	12,058	10,327	24,224	21,636
Gross profit	$ 2,138	$ 1,219	$ 4,467	$ 2,497

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INCOME TAX (Details) - 3 months ended Jun. 30, 2017 CAD in Millions, $ in Millions	USD ($)	CAD
Income Tax Disclosure [Abstract]
Taxable Capital | CAD		CAD 10
Tax Adjustments, Settlements, and Unusual Provisions | $	$ 0.4