0001031029-13-000028.txt : 20130320 0001031029-13-000028.hdr.sgml : 20130320 20130319193028 ACCESSION NUMBER: 0001031029-13-000028 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 3 CONFORMED PERIOD OF REPORT: 20130319 ITEM INFORMATION: Regulation FD Disclosure ITEM INFORMATION: Financial Statements and Exhibits FILED AS OF DATE: 20130320 DATE AS OF CHANGE: 20130319 FILER: COMPANY DATA: COMPANY CONFORMED NAME: StarTek, Inc. CENTRAL INDEX KEY: 0001031029 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-HELP SUPPLY SERVICES [7363] IRS NUMBER: 841370538 STATE OF INCORPORATION: DE FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-12793 FILM NUMBER: 13703138 BUSINESS ADDRESS: STREET 1: 100 GARFIELD STREET CITY: DENVER STATE: CO ZIP: 80206 BUSINESS PHONE: 303-262-4500 MAIL ADDRESS: STREET 1: 8200 E. MAPLEWOOD AVE. STREET 2: SUITE 100 CITY: GREENWOOD VILLAGE STATE: CO ZIP: 80111 FORMER COMPANY: FORMER CONFORMED NAME: STARTEK, INC. DATE OF NAME CHANGE: 20130201 FORMER COMPANY: FORMER CONFORMED NAME: STARTEK INC DATE OF NAME CHANGE: 19970121 8-K 1 strtekform8-kidc31913.htm 8-K StarTekForm8-KIDC31913


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

Form 8-K

Current Report
Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): March 19, 2013


StarTek, Inc.

(Exact name of Registrant as specified in its charter)

DELAWARE
1-12793
84-1370538
(State or other jurisdiction of incorporation or organization)
(Commission File
Number)

(I.R.S. Employer Identification No.)

8200 E. Maplewood Ave., Suite 100, Greenwood Village, Colorado 80111

(Address of principal executive offices; zip code)

Registrant’s telephone number, including area code: (303) 262-4500





(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2 below):

£
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

£
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

£
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

£
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))




 



Item 7.01 Regulation FD Disclosure.
On March 19, 2013, StarTek, Inc. (the “Company”) issued a press release. A copy of the press release is attached as Exhibit 99.1 to this Current Report on Form 8-K. This press release shall not be deemed “filed” for purposes of Section 18 of the Securities and Exchange Act of 1934, nor shall they be deemed incorporated by reference in any filing under the Securities Act of 1933.

Item 9.01 Financial Statements and Exhibits
Exhibit Number
Exhibit Description
99.1
Press Release dated March 19, 2013




SIGNATURES

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

    

StarTek, Inc.


By: /s/ Lisa A. Weaver                Date: March 19, 2013
Lisa A. Weaver
Senior Vice President, Chief Financial Officer and Treasurer


EX-99.1 2 strtek_idcfinal.htm PRESS RELEASE StarTek_IDCfinal

Exhibit 99.1
Media Contact:
Rosemary Hanratty
Director of Marketing
StarTek
Tel +1 303.262.4144
720.314.1042
E-mail: rosemary.hanratty@startek.com

March 19, 2013

StarTek Acquires Ideal Dialogue
StarTek enhances service offering

Denver, CO---StarTek (NYSE:SRT) a provider of business process outsourcing solutions announced today the acquisition of Ideal Dialogue, Co. Ideal Dialogue provides solutions for companies focused on improving their customers’ experience. The company will function as a separate division of StarTek.

“Our work with Ideal Dialogue differentiates us,” said Chad Carlson, president and CEO of StarTek. “We believe this acquisition furthers our commitment to improving the customer experience for our clients’ customers.”

Ideal Dialogue uses analysis and unique methodologies based on more than 50 years of research in the science of human communication to create engaging conversations with customers. Through this scientific approach, proven solutions designed to enable achievement of the ideal customer experience have been developed.

“Our current chief science officer, Dr. James Keaten, Associate Dean for the College of Humanities and Social Science at the University of Northern Colorado, is an expert in the field of communication,” said Ted Nardin, president of Ideal Dialogue. “Through our work with Dr. Keaten and a history of intensive study, we have discovered critical deficiencies at the core of customer service and answered these deficiencies with what we call the Ideal Dialogue Suite.”

“As a stand-alone division, Ideal Dialogue will offer their suite of services to clients focused on improving their customer engagement,” continued Carlson. “We will use Ideal Dialogue’s capabilities to enhance our StarTek Advantage System to differentiate our core service offering and aid in our daily execution for our clients.”


About StarTek
StarTek, Inc. is a global provider of business process outsourcing services with approximately 10,200 employees, whom we refer to as Brand Warriors who have been committed to making a positive impact on our clients’ business results for over 25 years.  Our mission is to enable and empower our Brand Warriors to fight for our clients’ brands every day to bring value to our stakeholders. We accomplish this by aligning with our clients’ business objectives resulting in a trusted partnership.  The StarTek Advantage System is the sum total of our culture, customized solutions and processes that enhance our clients’ customer experience.  The StarTek Advantage System is focused on improving customer experience and reducing total cost of ownership for our clients.  StarTek has proven results for the multiple services we provide including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs.  We manage programs using a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support.  StarTek has delivery centers in the United States, Philippines, Canada, Costa Rica, Honduras and through its StarTek@Home workforce.


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