10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2015

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                      to                     

Commission File Number 001-35846

West Corporation

(Exact name of registrant as specified in its charter)

DELAWARE	47-0777362
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)
11808 Miracle Hills Drive, Omaha, Nebraska	68154
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code: (402) 963-1200

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	x	Accelerated filer	¨
Non-accelerated filer	¨	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

At May 1, 2015, 83,452,286 shares of the registrant’s common stock were outstanding.

INDEX

		Page No.
PART I. FINANCIAL INFORMATION			3
Item 1.	Financial Statements (Unaudited)		3
	Report of Independent Registered Accounting Firm		3
	Condensed Consolidated Statements of Operations - Three Months Ended March 31, 2015 and 2014		4
	Condensed Consolidated Statements of Comprehensive Income - Three Months Ended March 31, 2015 and 2014		5
	Condensed Consolidated Balance Sheets - March 31, 2015 and December 31, 2014		6
	Condensed Consolidated Statements of Cash Flows - Three Months Ended March 31, 2015 and 2014		7
	Condensed Consolidated Statements of Stockholders’ Deficit - Three Months Ended March 31, 2015 and 2014		8
	Notes to Condensed Consolidated Financial Statements		9
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations		26
Item 3.	Quantitative and Qualitative Disclosures About Market Risk		39
Item 4.	Controls and Procedures		40
PART II. OTHER INFORMATION			40
Item 1.	Legal Proceedings		40
Item 1A.	Risk Factors		40
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds		40
Item 6.	Exhibits		40
SIGNATURES			42
EXHIBIT INDEX			43

In this report, “West,” the “Company”, “we,” “us” and “our” refers to West Corporation and subsidiaries.

2

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Stockholders of

West Corporation and subsidiaries

Omaha, Nebraska

We have reviewed the accompanying condensed consolidated balance sheet of West Corporation and subsidiaries (the “Company”) as of March 31, 2015, and the related condensed consolidated statements of operations, comprehensive income, stockholders’ deficit, and cash flows for the three-month periods ended March 31, 2015 and 2014. These interim financial statements are the responsibility of the Company’s management.

We conducted our reviews in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States), the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

Based on our reviews, we are not aware of any material modifications that should be made to such condensed consolidated interim financial statements for them to be in conformity with accounting principles generally accepted in the United States of America.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of West Corporation and subsidiaries as of December 31, 2014, and the related consolidated statements of operations, comprehensive income, stockholders’ deficit, and cash flows for the year then ended (not presented herein); and in our report dated February 19, 2015, we expressed an unqualified opinion on those consolidated financial statements and included an explanatory paragraph regarding the Company’s plan to sell certain agent-based businesses. In our opinion, the information set forth in the accompanying condensed consolidated balance sheet as of December 31, 2014 is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

/s/ Deloitte & Touche LLP

Omaha, Nebraska

May 7, 2015

3

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS EXCEPT PER SHARE AMOUNTS)

(UNAUDITED)

	Three Months Ended March 31,
	2015			2014
REVENUE	$	565,490		$	535,140
COST OF SERVICES		239,701			225,511
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		215,096			195,439
OPERATING INCOME		110,693			114,190
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $26 and $134		(38,842	)		(48,976	)
Other, net		3,839			753
Other expense		(35,003	)		(48,223	)
INCOME FROM CONTINUING OPERATIONS BEFORE INCOME TAX EXPENSE		75,690			65,967
INCOME TAX EXPENSE ATTRIBUTED TO CONTINUING OPERATIONS		27,056			23,870
INCOME FROM CONTINUING OPERATIONS		48,634			42,097
INCOME FROM DISCONTINUED OPERATIONS, NET OF INCOME TAXES		31,866			4,181
NET INCOME	$	80,500		$	46,278
EARNINGS PER COMMON SHARE - BASIC:
Continuing Operations	$	0.58		$	0.50
Discontinued Operations		0.38			0.05
Total Earnings Per Common Share - Basic	$	0.96		$	0.55
EARNINGS PER COMMON SHARE - DILUTED:
Continuing Operations	$	0.56		$	0.49
Discontinued Operations		0.37			0.05
Total Earnings Per Common Share - Diluted	$	0.93		$	0.54
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic Common		84,125			83,803
Diluted Common		86,226			85,226
DIVIDENDS DECLARED:
Dividends declared per share	$	0.225		$	0.225

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

4

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Three Months Ended March 31,
	2015			2014
Net income	$	80,500		$	46,278
Foreign currency translation adjustments, net of tax of $17,321 and $1,349		(29,889	)		(2,285	)
Comprehensive income	$	50,611		$	43,993

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

5

WEST CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	March 31, 2015			December 31, 2014
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	154,006		$	115,061
Trust and restricted cash		20,476			18,573
Accounts receivable, net of allowance of $9,555 and $7,544		378,127			355,625
Prepaid assets		53,309			45,242
Deferred expenses		59,805			65,317
Other current assets		43,868			30,575
Assets held for sale		17,515			304,605
Total current assets		727,106			934,998
PROPERTY AND EQUIPMENT:
Property and equipment		1,020,170			1,045,769
Accumulated depreciation and amortization		(696,539	)		(695,739	)
Total property and equipment, net		323,631			350,030
GOODWILL		1,866,978			1,884,920
INTANGIBLE ASSETS, net of accumulated amortization of $528,785 and $527,153		371,304			388,166
OTHER ASSETS		257,200			259,961
TOTAL ASSETS	$	3,546,219		$	3,818,075
LIABILITIES AND STOCKHOLDERS’ DEFICIT
CURRENT LIABILITIES:
Accounts payable	$	99,560		$	91,353
Deferred revenue		131,271			144,413
Accrued expenses		230,507			228,424
Current maturities of long-term debt		18,433			16,246
Liabilities held for sale		—			84,788
Total current liabilities		479,771			565,224
LONG-TERM OBLIGATIONS, less current maturities		3,452,386			3,642,540
DEFERRED INCOME TAXES		88,470			96,632
OTHER LONG-TERM LIABILITIES		173,319			173,320
Total liabilities		4,193,946			4,477,716
COMMITMENTS AND CONTINGENCIES (Note 12)
STOCKHOLDERS’ DEFICIT:
Common stock $0.001 par value, 475,000 shares authorized, 84,449 and 84,272 shares issued and 83,357 and 84,180 shares outstanding		84			84
Additional paid-in capital		2,166,045			2,155,864
Retained deficit		(2,711,556	)		(2,772,775	)
Accumulated other comprehensive loss (Note 10)		(67,395	)		(37,506	)
Treasury stock at cost (1,092 shares and 92 shares)		(34,905	)		(5,308	)
Total stockholders’ deficit		(647,727	)		(659,641	)
TOTAL LIABILITIES AND STOCKHOLDERS’ DEFICIT	$	3,546,219		$	3,818,075

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

6

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Three Months Ended March 31,
	2015			2014
CASH FLOWS FROM OPERATING ACTIVITIES:
Income from continuing operations	$	48,634		$	42,097
Adjustments to reconcile income from continuing operations to net cash flows from operating activities:
Depreciation		27,102			25,132
Amortization		19,819			14,698
Provision for share-based compensation		5,429			3,610
Deferred income tax expense		2,961			2,831
Amortization of deferred financing costs		5,002			4,874
Other		216			5
Changes in operating assets and liabilities
Accounts receivable		(19,501	)		(14,172	)
Other assets		(18,596	)		(29,288	)
Accounts payable		31,394			13,463
Accrued wages and benefits		2,629			6,415
Accrued interest		(14,643	)		(6,083	)
Other liabilities and income tax payable		(32,050	)		14,230
Net cash flows from continuing operating activities		58,396			77,812
Net cash flows (used in) from discontinued operating activities		(5,279	)		7,666
Total net cash flows from operating activities		53,117			85,478
CASH FLOWS USED IN INVESTING ACTIVITIES:
Purchases of property and equipment		(36,307	)		(32,248	)
Other		(2,096	)		816
Net cash flows used in continuing investing activities		(38,403	)		(31,432	)
Net cash flows from (used in) discontinued investing activities		263,806			(3,942	)
Total net cash flows from (used in) investing activities		225,403			(35,374	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit facilities		139,000			—
Payments on revolving credit facilities		(324,000	)		—
Payment of deferred financing and other debt-related costs		(81	)		(5,766	)
Principal repayments on long-term obligations		(2,968	)		—
Proceeds from stock options and ESPP shares including excess tax benefits		2,137			1,960
Dividends paid		(18,973	)		(18,910	)
Repurchase of common stock		(29,597	)		—
Net cash flows used in continuing financing activities		(234,482	)		(22,716	)
Net cash flows (used in) from discontinued financing activities		—			—
Total net cash flows used in financing activities		(234,482	)		(22,716	)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		(5,093	)		560
NET CHANGE IN CASH AND CASH EQUIVALENTS		38,945			27,948
CASH AND CASH EQUIVALENTS, Beginning of period		115,061			230,041
CASH AND CASH EQUIVALENTS, End of period	$	154,006		$	257,989
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	$	48,349		$	49,727
Cash paid during the period for income taxes, net of refunds of $202 and $2,116	$	37,931		$	23,135
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Accrued obligations for the purchase of property and equipment	$	14,347		$	6,848
SUPPLEMENTAL DISCLOSURE OF NONCASH FINANCING ACTIVITIES:
Accrued dividends	$	308		$	55

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

7

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ DEFICIT

(AMOUNTS IN THOUSANDS, EXCEPT SHARE AMOUNTS)

(UNAUDITED)

	Common Stock		Additional Paid - in Capital			Retained Deficit			Treasury Stock			Accumulated Other Comprehensive Loss			Total Stockholders’ Deficit
BALANCE, January 1, 2015	$	84	$	2,155,864		$	(2,772,775	)	$	(5,308	)	$	(37,506	)	$	(659,641	)
Net income							80,500									80,500
Dividends declared (cash dividend of $0.225 per share)							(19,281	)								(19,281	)
Foreign currency translation adjustment, net													(29,889	)		(29,889	)
Purchase of stock at cost (1,000,000 shares)										(29,597	)					(29,597	)
Executive Deferred Compensation Plan activity (49,307 shares distributed)				805												805
Shares issued from the Employee Stock Purchase Plan (58,562 shares)				1,643												1,643
Stock options exercised including related tax benefits (59,816 shares)				1,210												1,210
Share-based compensation				6,523												6,523
BALANCE, March 31, 2015	$	84	$	2,166,045		$	(2,711,556	)	$	(34,905	)	$	(67,395	)	$	(647,727	)
BALANCE, January 1, 2014	$	84	$	2,132,441		$	(2,855,189	)	$	(5,308	)	$	(12,200	)	$	(740,172	)
Net income							46,278									46,278
Dividends declared (cash dividend of $0.225 per share)							(18,855	)								(18,855	)
Foreign currency translation adjustment, net													(2,285	)		(2,285	)
Executive Deferred Compensation Plan activity (59,260 shares distributed)				(19	)											(19	)
Shares issued from the Employee Stock Purchase Plan (77,198 shares)				1,687												1,687
Stock options exercised including related tax benefits (66,226 shares)				762												762
Share-based compensation				3,202												3,202
BALANCE, March 31, 2014	$	84	$	2,138,073		$	(2,827,766	)	$	(5,308	)	$	(14,485	)	$	(709,402	)

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

8

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

1. BASIS OF CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description: West Corporation (the “Company” or “West”) is a global provider of technology-enabled communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. We offer a broad range of communication and network infrastructure solutions that help manage or support essential communications. These solutions include unified communications and conferencing services, safety services, interactive services such as automated notifications, telecom services and specialized agent services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, education, technology and healthcare. We have sales and/or operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

Discontinued Operations: On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014.

As a result of the sale, the related operating results for these businesses have been reflected as discontinued operations for all periods presented and the related assets and liabilities are classified as held for sale and measured at the lower of their carrying amount or fair value less costs to sell at December 31, 2014. Unless otherwise stated, financial results discussed herein refer to continuing operations.

Following the divestiture on March 3, 2015, we implemented a revised organizational structure, which our Chief Executive Officer utilizes for making strategic and operational decisions and allocating resources. Under the revised organizational structure, our five operating segments are aggregated into one reportable segment. Beginning in the first quarter of 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

Our Services

• Unified Communications and Conferencing Services. We provide our clients with an integrated suite of unified communications and conferencing services. We combine reliable, world-class technologies with deep experience and flexibility to provide solutions that are easy to use and scalable for every client’s specific need. Our products and services can transform every aspect of business by enabling personalized engagement, meetings anywhere, enhanced productivity and immersive communication experiences.

• Interactive Services. We help our clients automate, navigate and solve their communication challenges across the customer lifecycle. We design, integrate, deliver and manage applications, services, platforms and networks that aim to improve the customer experience and drive efficiencies for our clients. Our technology uses an omni-channel approach that brings together voice, text, email, push notification, fax, video, web, social media, hosted contact center and mobile to create an automated customer experience across channels. Our technology also directly interfaces with our client’s customer relationship management (“CRM”) systems.

9

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

• Safety Services. We believe we are one of the largest providers of safety services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens.

• Telecom Services. We are a leading provider of local and national tandem switching services to service providers throughout the United States. Our services support the convergence of traditional telecom, wireless services, VoIP technologies and over-the-top service providers. We leverage our sophisticated call routing and control platform to provide tandem interconnection services to the competitive marketplace.

• Specialized Agent Services. We provide our clients with specialized services using groups of highly trained employees. These services include business-to-business services, cost containment services and healthcare advocacy services.

Basis of Consolidation - The unaudited condensed consolidated financial statements include the accounts of West and its wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2014. All intercompany balances and transactions have been eliminated. Our results for the three months ended March 31, 2015 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Use of Estimates - The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition - The Company’s revenue recognition policies follow the standards established by the Securities and Exchange Commission Topic 13: Revenue Recognition. Revenue is recognized when persuasive evidence of an arrangement exists, delivery has occurred or services have been rendered, price is fixed or determinable and collectability is reasonably assured. Amounts billed in advance of providing service are deferred and recorded as deferred revenue or other long-term liabilities on the balance sheet until service has been provided.

Dividend - We funded the dividends paid in 2014 and the first three months of 2015 with cash generated by our operations and we anticipate funding future dividends with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On February 19, 2015, we paid a $0.225 per common share quarterly dividend. The total dividend paid was approximately $19.0 million to stockholders of record as of the close of business on February 9, 2015. On May 5, 2015, we announced a $0.225 per common share quarterly dividend. The dividend is payable May 28, 2015 to stockholders of record as of the close of business on May 18, 2015.

Public Offering - On March 18, 2015, we completed an underwritten public offering of 12,650,000 shares of common stock by certain of our existing stockholders at a public offering price of $30.75 per share, including 1,650,000 shares of common stock sold by the selling stockholders pursuant to the full exercise of the underwriters’ option to purchase additional shares. Concurrently with the closing of the offering, we repurchased 1,000,000 shares of common stock from the selling stockholders at $29.596875 per share, which was the purchase price at which the shares of common stock were sold to the public in the underwritten offering, less underwriting discounts and commissions in a private transaction for an aggregate purchase price of approximately $29.6 million.

10

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Recent Accounting Pronouncements - In April 2015, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2015-03, Interest-Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs, which changes the presentation of debt issuance costs in the balance sheet. Under the new guidance, debt issuance costs will be reported as a direct deduction from the related liability rather than as an asset. The guidance is effective for annual periods beginning after December 15, 2015. The new guidance requires retrospective application and early adoption is permitted. The Company is considering early adoption of this guidance. The adoption of this guidance is not expected to have a material impact on the consolidated financial statements of the Company.

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers, which requires companies to recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration it expects to be entitled in exchange for those goods or services. In April 2015, the FASB voted for a one-year deferral of the effective date of the new revenue recognition standard. If approved, the new standard will become effective for the Company beginning with the first quarter 2018 and can be adopted either retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption. The Company is in the process of assessing the impact of this standard on the Company’s financial statements.

2. DISCONTINUED OPERATIONS

On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014.

Subject to a final working capital adjustment, the divestiture resulted in a $48.6 million gain on a pre-tax basis and a $29.6 million gain on an after tax basis which is included within income from discontinued operations. The total after tax gain realized on the sale was $38.2 million, including the $8.6 million tax benefit associated with a higher tax basis than book basis that we were required to recognize in the fourth quarter of 2014.

The following table summarizes the results of discontinued operations for the three months ended March 31, 2015 and 2014:

	Three months ended March 31,
(Amounts in thousands)	2015		2014
Revenue	$	102,251	$	142,939
Operating income		3,300		7,667
Gain on disposal		48,556		—
Income before income tax expense		51,683		7,636
Income tax expense		19,817		3,455
Income from discontinued operations	$	31,866	$	4,181

On January 30, 2015, we entered into an exclusive sales listing agreement to market certain land, building and improvements which were primarily occupied by the agent businesses we later divested on March 3, 2015. The net book value of these assets is $17.5 million and the assets are presented on our March 31, 2015 condensed consolidated balance sheet as assets held for sale and measured at the lower of their carrying amount of fair value less costs to sell.

11

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The following is a summary of the assets and liabilities of discontinued operations which were held for sale as of March 31, 2015 and December 31, 2014:

	As of
	March 31, 2015		December 31, 2014
(Amounts in thousands)
Assets:
Cash and cash equivalents	$	—	$	—
Trust and restricted cash		—		2,411
Accounts receivable net of allowance of $0 and $521		—		92,699
Deferred income taxes		—		8,974
Other assets		—		5,499
Property and equipment, net		17,515		38,146
Goodwill		—		152,716
Intangible and other assets		—		4,160
Total assets held for sale	$	17,515	$	304,605
Liabilities:
Accounts payable	$	—	$	19,660
Accrued expenses		—		29,249
Deferred income taxes		—		33,181
Other liabilities		—		2,698
Total liabilities held for sale	$	—	$	84,788
Net assets held for sale	$	17,515	$	219,817

We have agreed to indemnify the buyer, up to the full purchase price of $275.0 million, with respect to the equity interests of the companies we sold, title to the equity and assets sold and the authority of the Company to sell the equity and assets. The Company has also agreed to indemnify the buyer for breaches of other representations and warranties in the purchase agreement for up to $13.75 million in losses, and for certain other matters.

3. ACQUISITIONS

SchoolReach

On November 3, 2014, we completed the acquisition of the assets of GroupCast, L.L.C., a provider of alert and notification services for corporations, government entities and K-12 school districts that operates under two brands, GroupCast and SchoolReach (“SchoolReach”). SchoolReach is a provider of notification systems for thousands of smaller public school districts and private schools throughout the United States. The purchase price was approximately $13.5 million, less a working capital adjustment of $0.9 million, and was funded with cash on hand.

In the preliminary purchase price allocation, goodwill of $7.0 million, deductible for tax purposes, and finite-lived intangible assets of $7.4 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of SchoolReach was the expansion of our interactive services further into the education vertical market and anticipated synergies. SchoolReach has been combined with the Company’s SchoolMessenger business, within interactive services.

12

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

911 Enable

On September 2, 2014, we acquired the 911 Enable business of Connexon Group, Inc. (“911 Enable”), a provider of emergency communications solutions for IP-based enterprise customers across the United States and Canada. The purchase price was approximately $42.4 million and was funded with cash on hand.

In the preliminary purchase price allocation, goodwill of $20.3 million, deductible for tax purposes, and finite-lived intangible assets of $21.7 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of 911 Enable was the expansion of our enterprise VoIP 911 and safety communications enabling improved emergency response services to business, government, education and non-profit organizations and anticipated synergies. The acquisition was integrated into Safety Services.

Health Advocate

On June 13, 2014, we acquired Health Advocate, Inc. (“Health Advocate”), a leading provider of healthcare advocacy services. The purchase price was approximately $265.9 million and was funded with cash on hand and use of our revolving trade accounts receivable financing facility.

Health Advocate estimates it serves approximately 10 million subscribers through more than 10,000 client relationships, including many of the nation’s largest employers, by helping members personally navigate healthcare and insurance-related issues, saving them time and money. Health Advocate leverages the power of pricing transparency and personalized health communications to help members make better informed decisions and get more value out of the healthcare system. Additional services include wellness coaching, employee assistant programs (EAPs), a nurse line, biometrics screenings and chronic care solutions. Health Advocate’s technology platform combined with clinical and health plan and claims billing experts can support consumers with a wide range of healthcare or health insurance issues.

In the preliminary purchase price allocation, goodwill of $156.0 million, not deductible for tax purposes, and finite-lived intangible assets of $152.0 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of Health Advocate were the opportunity to expand our services in the healthcare industry and anticipated synergies. Further, Health Advocate’s strong competitive position in the health advocacy market and Health Advocate’s suite of consumer focused services and health solutions, provides cross-selling opportunities with our existing healthcare client base.

SchoolMessenger

On April 21, 2014, we acquired Reliance Holdings, Inc., doing business through its wholly owned subsidiary Reliance Communications, LLC as SchoolMessenger (“SchoolMessenger”), a leading provider of notification and mobile communication solutions for the K-12 education market. The purchase price was approximately $77.4 million and was funded with cash on hand.

In the purchase price allocation, goodwill of $50.4 million, not deductible for tax purposes, and finite-lived intangible assets of $40.1 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of SchoolMessenger were the opportunity to expand our interactive services into the adjacent education vertical market and anticipated synergies. The acquisition was integrated into interactive services. During the three months ended March 31, 2015, we finalized our purchase price allocation for SchoolMessenger with no adjustments to the preliminary purchase price allocation.

13

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The following table summarizes the preliminary estimated fair values of the assets acquired and liabilities assumed at the respective acquisition dates for SchoolReach, 911 Enable and Health Advocate and the final fair value of assets acquired and liabilities assumed for the SchoolMessenger acquisition.

	SchoolReach			911 Enable		Health Advocate		SchoolMessenger
(Amounts in thousands)
Working Capital	$	(2,056	)	$	596	$	1,373	$	(9,751	)
Property and equipment		342			59		7,439		1,574
Other assets, net		—			—		72		—
Intangible assets		7,350			21,685		151,990		40,145
Goodwill		6,966			20,289		156,014		50,386
Total assets acquired		12,602			42,629		316,888		82,354
Non-current deferred taxes		—			—		43,034		4,231
Long-term liabilities		—			258		7,964		751
Total liabilities assumed		—			258		50,998		4,982
Net assets acquired	$	12,602		$	42,371	$	265,890	$	77,372

Acquisition costs incurred for prospective acquisitions and completed acquisitions for the three months ended March 31, 2015 and 2014 of $0.8 million and $0.3 million, respectively, are included in selling, general and administrative expenses.

The excess of the acquisition costs over the fair value of the assets acquired and liabilities assumed for the purchase of SchoolReach, 911 Enable and Health Advocate were assigned to goodwill based on preliminary estimates. We are in the process of completing the acquisition accounting for certain intangible assets and liabilities. The process of completing the acquisition accounting involves numerous time consuming steps for information gathering, verification and review. We expect to finalize this process within approximately twelve months following the respective acquisition dates.

Our 2014 acquisitions were included in the consolidated results of operations from their respective dates of acquisition and included revenue of $35.2 million for the three months ended March 31, 2015. The net income impact of these acquisitions for the three months ended March 31, 2015 was not material.

Pro forma

Assuming the acquisition of SchoolReach, 911 Enable, Health Advocate and SchoolMessenger occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the three months ended March 31, 2014 would have been, in thousands (except per share amounts), as follows:

Revenue from continuing operations	$	567,904
Income from continuing operations	$	38,120
Income per common share from continuing operations-basic	$	0.45
Income per common share from continuing operations-diluted	$	0.45

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisitions had been in effect on the date indicated, nor are they necessarily indicative of future results of the combined company.

14

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

4. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the changes in the carrying amount of goodwill for the year ended December 31, 2014 and the three months ended March 31, 2015:

	(Amounts in thousands)
Balance at January 1, 2014	$	1,671,205
Acquisitions		234,964
Foreign currency translation adjustment		(21,023	)
Acquisition accounting adjustments		(226	)
Balance at December 31, 2014	$	1,884,920
Balance at January 1, 2015	$	1,884,920
Foreign currency translation adjustment		(16,632	)
Acquisition accounting adjustments		(1,310	)
Balance at March 31, 2015	$	1,866,978

15

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Other intangible assets

Below is a summary of the major intangible assets for each identifiable intangible asset:

	As of December 31, 2014
(Amounts in thousands)	Acquired		Accumulated			Net Intangible
Intangible assets	Cost		Amortization			Assets
Client Relationships	$	622,285	$	(409,611	)	$	212,674
Technology & Patents		168,932		(82,536	)		86,396
Trade names (indefinite-lived)		37,710		—			37,710
Trade names and trademarks (finite-lived)		65,866		(22,333	)		43,533
Other intangible assets		20,526		(12,673	)		7,853
Total	$	915,319	$	(527,153	)	$	388,166

	As of March 31, 2015
	Acquired		Accumulated			Net Intangible
Intangible assets	Cost		Amortization			Assets
Client Relationships	$	609,526	$	(405,496	)	$	204,030
Technology & Patents		166,752		(86,067	)		80,685
Trade names (indefinite-lived)		37,710		—			37,710
Trade names and trademarks (finite-lived)		65,577		(23,698	)		41,879
Other intangible assets		20,524		(13,524	)		7,000
Total	$	900,089	$	(528,785	)	$	371,304

Amortization expense for finite-lived intangible assets was $16.5 million and $11.8 million for the three months ended March 31, 2015 and 2014, respectively. Estimated amortization expense for the intangible assets noted above for the year 2015 and the next five years is as follows:

2015	$	63.1 million
2016	$	51.1 million
2017	$	41.7 million
2018	$	37.6 million
2019	$	33.7 million
2020	$	28.0 million

16

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

5. ACCRUED EXPENSES

Accrued expenses consisted of the following as of:

(Amounts in thousands)	March 31, 2015		December 31, 2014
Accrued wages	$	56,939	$	52,311
Accrued phone		55,075		45,501
Accrued other taxes (non-income related)		39,278		39,249
Interest payable		29,880		44,523
Deferred income tax		8,502		1,117
Accrued employee benefit costs		1,265		3,261
Income taxes payable		2,131		1,045
Accrued lease expense		2,640		3,216
Acquisition obligation		—		6,115
Other current liabilities		34,797		32,086
	$	230,507	$	228,424

6. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations consisted of the following as of:

(Amounts in thousands)	March 31, 2015			December 31, 2014
Senior Secured Term Loan Facility, due 2016	$	309,756		$	310,536
Senior Secured Term Loan Facility, due 2018		1,813,250			1,813,250
Accounts Receivable Securitization, due 2018		—			185,000
Senior Secured Term Loan A Facility, due 2019		347,813			350,000
5 3/8% Senior Notes, due 2022		1,000,000			1,000,000
		3,470,819			3,658,786
Less: current maturities		(18,433	)		(16,246	)
Long-term obligations	$	3,452,386		$	3,642,540

Amended and Extended Asset Securitization

Our revolving trade accounts receivable financing facility (as amended from time to time, the “Securitization Facility”) among West, certain of our receivables originating subsidiaries, West Receivables Holdings LLC, West Receivables LLC, a wholly-owned, bankruptcy-remote indirect subsidiary, and Wells Fargo, as amended and restated August 26, 2013, provides for up to $185.0 million in receivables financing through August 27, 2018. The Securitization Facility provides for an unused commitment fee of 0.45% and a LIBOR spread on borrowings of 135 basis points. Under the Securitization Facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes.

17

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The Securitization Facility has been amended from time to time to add originators, modify eligibility criteria for receivables and clarify the facility’s reporting metrics. The Securitization Facility was most recently amended as of February 25, 2015 (“2015 Amendment”) primarily to provide for the divestiture of several of our agent-based businesses, a portion of which previously had been included in the Securitization Facility, to add originators and to modify certain concentration limits and reserves. After giving effect to the 2015 Amendment, based on the level of eligible receivables historically generated by participating originators, we anticipate between $130.0 million to $150.0 million in receivables financing to be available under the Securitization Facility.

At March 31, 2015, the Securitization Facility was undrawn. At December 31, 2014, $185.0 million was outstanding under the Securitization Facility. The highest outstanding balance during the three months ended March 31, 2015 and year ended December 31, 2014 was $185.0 million.

At March 31, 2015, we were in compliance with our financial debt covenants.

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820 Fair Value Measurements and Disclosures (“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Nonqualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with the provisions of Accounting Standards Codification 320 Investments—Debt and Equity Securities considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market; therefore the fair value of these securities is determined by Level 1 inputs.

18

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

We evaluate classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented.

The carrying amount of the trading securities of $65.8 million and $63.3 million at March 31, 2015 and December 31, 2014, respectively, were equal to the quoted prices in active markets for identical assets.

The fair value of our 5.375% senior notes based on market quotes, which we determined to be Level 2 inputs, at March 31, 2015 was approximately $977.5 million compared to the carrying amount of $1.0 billion. At December 31, 2014, the fair value of our 5.375% senior notes was approximately $965.0 million compared to the carrying amount of $1.0 billion.

The fair value of our senior secured term loan A facility based on recent trading activity, which we determined to be Level 2 inputs, at March 31, 2015, was approximately $344.3 million compared to the carrying amount of $347.8 million. At December 31, 2014, the fair value of our senior secured term loan A facility approximated the carrying amount of $350.0 million.

The fair value of our senior secured term loan facilities was estimated using current market quotes on comparable debt securities from various financial institutions. All of the inputs used to determine the fair market value of our senior secured term loan facilities are Level 2 inputs and are obtained from an independent source. The fair value of our senior secured term loan facilities at March 31, 2015 was approximately $2,120.0 million compared to the carrying amount of $2,123.0 million. The fair value of our senior secured term loan facilities at December 31, 2014 was approximately $2,074.6 million compared to the carrying amount of $2,123.8 million.

8. STOCK-BASED COMPENSATION

2006 Executive Incentive Plan

Stock options granted under the West Corporation 2006 Executive Incentive Plan (“2006 EIP”) prior to 2012 vest over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. Stock options granted under the 2006 EIP in 2012 and 2013 vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

2013 Long-Term Incentive Plan

Prior to the completion of our initial public offering (“IPO”) on March 27, 2013, we adopted, and subsequently amended, the 2013 Long-Term Incentive Plan (as amended, “2013 LTIP”), which is intended to provide our officers, employees, non-employee directors and consultants with added incentive to remain employed by or perform services for us and align such individuals’ interests with those of our stockholders. Under the terms of the 2013 LTIP, 8,500,000 shares of common stock are available for stock options, restricted stock or other types of equity awards granted under the 2013 LTIP, subject to adjustment for stock splits and other similar changes in capitalization. The number of available shares will be reduced by the aggregate number of shares that become subject to outstanding awards granted under the 2013 LTIP. To the extent that shares subject to an outstanding award granted under the 2013 LTIP are not issued or delivered by reason of the expiration, termination, cancellation or forfeiture of such award or by reason of the settlement of such award in cash, then such shares will again be available under the 2013 LTIP.

Stock options granted under the 2013 LTIP vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company. Restricted stock granted under the 2013 LTIP, which is time-vested, vests over a period of three or four years, with a ratable portion of the restricted stock award vested on each anniversary of the grant date until fully vested, unless earlier forfeited as a result of termination of service to the Company prior to the applicable vesting date. Dividends are payable in respect of shares of unvested restricted stock either at the time the dividend is paid to stockholders or upon vesting of the restricted stock in accordance with the terms of the applicable restricted stock award agreement.

19

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan – Stock Options

The following table presents the stock or stock option activity under the 2006 EIP and 2013 LTIP for the three months ended March 31, 2015.

	Stock or Options Available for Grant			Options Outstanding
				Number of Options			Weighted Average Exercise Price
Balance at January 1, 2015		6,278,516			2,954,227		$	27.05
Options granted		—			—			—
Options exercised		—			(52,400	)		22.92
Canceled or forfeited (2013 LTIP)		26,946			(26,946	)		23.99
Canceled or forfeited (2006 EIP)		—			(64,892	)		28.06
Restricted stock granted		(46,910	)		—			—
Restricted stock cancelled		76,423			—			—
Balance at March 31, 2015		6,334,975			2,809,989		$	27.13

At March 31, 2015, we expect that approximately 2.7 million options granted and outstanding will vest. At March 31, 2015, the intrinsic value of options vested and exercisable was approximately $12.4 million. The aggregate intrinsic value of options outstanding at March 31, 2015 was approximately $19.9 million. The aggregate intrinsic value of options outstanding, vested and expected to vest at March 31, 2015 was approximately $19.1 million.

The following table presents information regarding the options granted under the 2006 EIP and 2013 LTIP at March 31, 2015:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Weighted Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.00 - $13.12		86,509		1.40	$	13.12		86,509	$	13.12
	13.13 -   28.88		2,109,545		6.87		25.18		1,266,061		25.45
	28.89 -   50.88		588,237		5.70		33.98		588,237		33.98
	50.89 -   84.80		25,698		3.85		77.57		22,096		77.54
$	0.00 - $84.80		2,809,989		6.43	$	27.13		1,962,903	$	28.05

20

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

	Options Outstanding
Executive Management Rollover Options				Weighted
	Number			Average
	of Shares			Exercise Price
Balance at January 1, 2015		12,416		$	5.47
Exercised		(12,416	)		5.47
Balance at March 31, 2015		—		$	—

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation. The fair value of each option granted was estimated on the date of grant using a Black-Scholes option pricing model with the following weighted average assumptions for grants during the three months ended March 31, 2014. No options were granted during the three months ended March 31, 2015.

	Three months
	ended March 31, 2014
Risk-free interest rate		2.04	%
Dividend yield		3.56	%
Expected volatility		30.12	%
Expected life (years)		6.25
Fair value of the option award	$	5.27

The risk-free interest rate is based on the U.S. Treasury yield curve at the time of grant; the dividend yield is calculated as the ratio of dividends paid per share of common stock to the stock price on the date of grant; volatility is based on the five-year historical volatility of twelve public companies we consider guideline or peer companies; and the expected life is based on Staff Accounting Bulletin 107. This bulletin provides a simplified method for estimating the expected life of options.

Restricted Stock

During the three months ended March 31, 2015, pursuant to our agreement with our non-employee directors who are not affiliated with our former sponsors, we issued 9,410 shares of common stock with an aggregate fair value of approximately $300,000. These shares vest on the one-year anniversary of the date of grant. On January 2, 2015, 37,500 restricted shares with an aggregate fair value of $1.2 million were awarded to our new Chief Financial Officer. These shares vest over a period of four years with 25% of the restricted shares becoming unrestricted on each of the first through fourth anniversaries of the award.

2013 Employee Stock Purchase Plan

During the fourth quarter of 2013, we implemented the 2013 Employee Stock Purchase Plan (“ESPP”), under which the sale of 1.0 million shares of our common stock has been authorized and reserved. Employees may designate up to 50% of their annual compensation for the purchase of stock, subject to a per person limit of 2,000 shares in any offering period or calendar year. The price for shares purchased under the ESPP is 85% of the market closing price on the last day of the quarterly purchase period. No employee will be authorized to purchase common stock through the ESPP if, immediately after the purchase, the employee (or any other person whose stock would be attributed to such employee under U.S. tax law) would own stock and/or hold outstanding options to purchase stock possessing five percent (5%) or more of the total combined voting power or value of all classes of stock of the Company or of any parent of the Company or any subsidiary. In addition, no participant will be entitled to purchase

21

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

stock under the ESPP at a rate which, when aggregated with his or her rights to purchase stock under all other employee stock purchase plans of the Company and its subsidiaries, exceeds $25,000 in fair market value, determined as of the date of grant (or such other limit as may be imposed by U.S. tax law), for each calendar year in which any option granted to the participant under any such plans is outstanding at any time. During the three months ended March 31, 2015, 58,562 shares were issued under the ESPP. As of March 31, 2015, 329,787 shares had been issued under the ESPP. We recognized compensation expense for this plan of $0.4 million and $0.3 million for the three months ended March 31, 2015 and 2014, respectively.

Share-Based Compensation Expense

For the three months ended March 31, 2015 and 2014, share-based compensation expense was $5.4 million and $3.6 million, respectively.

At March 31, 2015 and 2014, there was approximately $6.0 million and $12.4 million, respectively, of unrecorded and unrecognized compensation expense related to unvested stock options under the 2006 EIP and 2013 LTIP, which will be recognized over the remaining vesting period of approximately 1.3 years as of March 31, 2015.

At March 31, 2015 and 2014, there was approximately $37.5 million and $3.8 million, respectively, of unrecorded and unrecognized compensation expense, related to unvested share-based compensation on restricted stock under the 2013 LTIP, which will be recognized over the remaining vesting period of approximately 3.75 years as of March 31, 2015.

9. EARNINGS PER SHARE

Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Nonqualified Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

22

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

	Three months ended March 31,
(Amounts in thousands, except per share amounts)	2015		2014
Earnings per common share- basic:
Continuing operations	$	0.58	$	0.50
Discontinued operations		0.38		0.05
Total earnings per share-basic	$	0.96	$	0.55
Earnings per common share- diluted:
Continuing operations	$	0.56	$	0.49
Discontinued operations		0.37		0.05
Total earnings per share-diluted	$	0.93	$	0.54
Weighted average number of shares outstanding:
Basic common		84,125		83,803
Dilutive impact of Equity Incentive Plans:
Common shares		2,101		1,423
Diluted common shares		86,226		85,226

Diluted earnings per share is computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that has a dilutive effect on earnings per share. At March 31, 2015 and 2014, 41,323 and 2,734,583 stock options, respectively, were outstanding with an exercise price equal to or exceeding the market value of our common stock and were therefore excluded from the computation of shares contingently issuable upon exercise of the options.

10. ACCUMULATED OTHER COMPREHENSIVE (LOSS)

Activity within accumulated other comprehensive (loss) for the three months ended March 31, 2015 and 2014, was for foreign currency translation of our foreign subsidiaries and is presented net of tax.

(Amounts in thousands)	Accumulated Other Comprehensive Loss
BALANCE, January 1, 2015	$	(37,506	)
Foreign currency translation adjustment, net of tax of $17.321		(29,889	)
BALANCE, March 31, 2015	$	(67,395	)
BALANCE, January 1, 2014	$	(12,200	)
Foreign currency translation adjustment, net of tax of $1,349		(2,285	)
BALANCE, March 31, 2014	$	(14,485	)

23

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

11. SEGMENT REPORTING, GEOGRAPHIC AND CUSTOMER INFORMATION

Following the divestiture on March 3, 2015, we implemented a revised organizational structure, which our Chief Executive Officer utilizes for making strategic and operational decisions and allocating resources. The Company manages various technology-driven communication service businesses with an operating focus consistent with the revised organizational structure for clients in various industries and geographic locations.

The Company’s Chief Executive Officer, who has been identified as the Chief Operating Decision Maker (“CODM”), reviews financial information prepared on a consolidated basis accompanied by disaggregated revenue and Adjusted EBITDA information by operating segment. The operating segments are organized for operational reasons and serve similar customers and industries. Each of our operating segments manage and process large scale, complex transactions that help our clients communicate effectively and efficiently with their customers. Based on an overall evaluation of all facts and circumstances, including consideration of the economic characteristics of the operating segments, the Company has aggregated its five operating segments into one reportable segment. Beginning in the first quarter of 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

For the three months ended March 31, 2015 and 2014, revenues from non-U.S. countries represented approximately 21% and 24%, respectively, of consolidated revenues. During the three months ended March 31, 2015 and 2014 revenue from the United Kingdom accounted for 12% and 13% of consolidated revenue, respectively. The United Kingdom was the only foreign country which accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, is noted below:

	For the three months ended March 31,
(In thousands)	2015		2014
Revenue:
Americas - United States	$	447,213	$	404,849
Europe, Middle East & Africa (EMEA)		77,977		85,672
Asia Pacific		34,511		38,626
Americas - Other		5,789		5,993
Total	$	565,490	$	535,140
	As of March 31, 2015		As of December 31, 2014
Long-Lived Assets:
Americas - United States	$	2,644,059	$	2,686,553
Europe, Middle East & Africa (EMEA)		156,054		176,817
Asia Pacific		17,286		17,891
Americas - Other		1,714		1,816
Total	$	2,819,113	$	2,883,077

The aggregate gain (loss) on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $1.2 million and $(1.3) million for the three months ended March 31, 2015 and 2014, respectively.

During the three months ended March 31, 2015 and 2014, our largest 100 clients represented 44% and 47% of our total revenue, respectively. During the three months ended March 31, 2015 and 2014, no client represented greater than 10% of our consolidated revenue.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

12. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

In connection with the sale of certain of our agent-based businesses to Alorica Inc., we agreed to indemnify the buyer, up to the full purchase price of $275.0 million, with respect to the equity interests of the companies we sold, title to the equity and assets sold and the authority of the Company to sell the equity and assets. The Company has also agreed to indemnify the buyer for breaches of other representations and warranties in the purchase agreement for up to $13.75 million in losses, and for certain other matters.

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FORWARD-LOOKING STATEMENTS

This report contains “forward-looking statements” within the meaning of the federal securities laws. All statements other than statements of historical facts contained in this report, including statements regarding our future results of operations and financial position, business strategy and plans and objectives of management for future operations, are forward-looking statements. In many cases, you can identify forward-looking statements by terms such as “may,” “will,” “should,” “expect,” “plan,” “anticipate,” “could,” “intend,” “target,” “project,” “contemplate,” “believe,” “estimate,” “predict,” “potential” or “continue” or other similar words.

These forward-looking statements are only predictions. These statements relate to future events or our future financial performance and involve known and unknown risks, uncertainties and other important factors that may cause our actual results, levels of activity, performance or achievements to materially differ from any future results, levels of activity, performance or achievements expressed or implied by these forward-looking statements. We have described in the “Risk Factors” section contained in our Annual Report on Form 10-K for the year ended December 31, 2014 the principal risks and uncertainties that we believe could cause actual results to differ from these forward-looking statements. Because forward-looking statements are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified, you should not rely on these forward-looking statements as guarantees of future events.

The forward-looking statements in this report represent our views as of the date of this report. We anticipate that subsequent events and developments will cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this report.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of continuing operations should be read in conjunction with the Condensed Consolidated Financial Statements (unaudited) and the Notes thereto.

Business Overview

We are a global provider of technology-enabled communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. We offer a broad range of communication and network infrastructure solutions that help manage or support essential communications. These solutions include unified communications and conferencing services, safety services, interactive services such as automated notifications, telecom services and specialized agent services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, education, technology and healthcare. We have sales and/or operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

Since our founding in 1986, we have invested significantly to expand our technology platforms and develop our operational processes to meet the complex communications needs of our clients. We have evolved our business mix from labor-intensive communication services to predominantly diversified and platform-based, technology-driven voice and data services.

Investing in technology and developing specialized expertise in the industries we serve are critical components to our strategy of enhancing our services and delivering operational excellence. In 2014, we managed over 64 billion telephony minutes and approximately 159 million conference calls, facilitated approximately 290 million 9-1-1 calls, and received or delivered approximately 4 billion calls and data messages. We believe our

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platforms provide scale and flexibility to handle greater transaction volume than our competitors, offer superior service and develop new offerings. We believe we have the only large-scale proprietary IP-based global conferencing platform deployed and in use today. Our technology-driven platforms allow us to provide a broad range of service offerings to our diverse client base.

Financial Operations Overview

Revenue

Revenue from our Unified Communications and Conferencing Services is generally billed and revenue recognized on a per participant minute basis or, in the case of license arrangements, generally billed in advance and revenue recognized ratably over the service life period. We also charge clients for additional features, such as conference call recording, transcription services or professional services. Some Unified Communications and Conferencing Services revenue is recognized on a user or network circuit basis.

Interactive Services revenue is generally billed, and revenue recognized, on a per call, per message or per minute basis, or ratably over the contract term.

Safety Services revenue is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages and client acceptance. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods.

Telecom Services revenue is primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers. Revenue is billed monthly and revenue recognized based on usage.

Specialized Agent Services revenue is generally billed based on hours of input, number of contacts, number of personnel assigned, on a contingent basis or recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters. Revenue for health advocacy services is based on “Per Employee Per Month” fees charged under prepayment agreements for services and is recognized ratably over the service period. Fees received for future service periods are deferred until the service is performed.

Cost of Services

The principal component of cost of services is our variable telephone expense. Significant components of our cost of services also include labor expense, primarily related to commissions for our sales force. We generally pay commissions to sales professionals on both new sales and incremental revenue generated from existing clients.

Selling, General and Administrative Expenses

The principal component of our selling, general and administrative expenses (“SG&A”) is salary and benefits for our sales force, client support staff, technology and development personnel, senior management and other personnel involved in business support functions. SG&A also includes certain fixed telephone costs as well as other expenses that support the ongoing operation of our business, such as facilities costs, certain service contract costs, equipment depreciation and maintenance, impairment charges and amortization of finite-lived intangible assets.

Key Drivers Affecting Our Financial Position and Results of Operations

Divestiture Activities. On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014.

Subject to a working capital true-up, this divestiture resulted in a $48.6 million gain on a pre-tax basis and a $29.6 million gain on an after tax basis which is included within income from discontinued operations. The total after tax gain realized on the sale was $38.2 million, including the $8.6 million tax benefit associated with a higher tax basis than book basis that we were required to recognize in the fourth quarter of 2014.

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Factors Related to Our Indebtedness. On each of January 24, 2014 and July 1, 2014, West, certain domestic subsidiaries of West, as subsidiary borrowers, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified our senior secured credit facilities (“Senior Secured Credit Facilities”) by entering into Amendment No. 4 (the “Fourth Amendment”) and Amendment No. 5 (the “Fifth Amendment”), respectively, to the Amended and Restated Credit Agreement, in each case amending the Amended and Restated Credit Agreement (as previously amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, and Amendment No. 3 to Amended and Restated Credit Agreement, dated as of February 20, 2013 (the “Amended Credit Agreement”).

The Fourth Amendment provided for a 25 basis point reduction in the applicable LIBOR interest rate margins and a 25 basis point reduction in the LIBOR interest rate floors of all Term Loans (as defined below). The Fourth Amendment also provided for interest rate floors applicable to the Term Loans. The interest rate floors effective December 31, 2014 were 0.75% for the LIBOR component of LIBOR rate Term Loans and 1.75% for the base rate component of base rate Term Loans.

On July 1, 2014, we issued $1.0 billion aggregate principal amount of our 5.375 percent notes due 2022 (the “2022 Senior Notes”). In July 2014, we used a portion of the net proceeds from the 2022 Senior Notes to redeem in full $500.0 million aggregate principal amount of our 8.625 percent senior notes due 2018 (the “2018 Senior Notes”) and $200.0 million aggregate principal amount of our 7.875 percent senior notes due 2019 (the “2019 Senior Notes”). Also, on July 1, 2014, we used a portion of the net proceeds from the 2022 Senior Notes to repay $250.0 million aggregate principal amount of the senior secured term loan facility due June 30, 2018 (the “2018 Maturity Term Loans”, and together with our senior secured term loan facility due July 15, 2016 (the “2016 Maturity Term Loans”), the “Term Loans”).

On July 1, 2014, we modified our Senior Secured Credit Facilities by entering into the Fifth Amendment. The Fifth Amendment provided for a new term loan A facility (“TLA”) to be made available, in a single borrowing, at any time on or before December 31, 2014 in the form of TLA loans having terms substantially similar to the existing term loans under our Senior Secured Credit Facilities, except with respect to pricing, amortization and maturity, in an aggregate principal amount of $350.0 million. The TLA matures on July 1, 2019, provided, that the maturity date shall be April 2, 2018 if an aggregate principal amount of $500.0 million or greater of 2018 Maturity Term Loans remains outstanding on such date. The proceeds of the TLA were received on November 14, 2014 and were used to redeem the 2019 Senior Notes. Annual amortization (payable in quarterly installments) in respect of the TLA will be payable at: a 2.5% annual rate in the year ending June 30, 2015 (amortization to be at a 0.625% quarterly rate for the full fiscal quarters following incurrence); a 5.0% annual rate in the year ending June 30, 2016; a 7.5% annual rate in the year ending June 30, 2017; and a 10.0% annual rate thereafter until the maturity date, at which point all remaining outstanding TLA shall become due and payable.

On November 14, 2014, we redeemed the 2019 Senior Notes. The debt call premium paid was 3.938% of the principal amount of the 2019 Senior Notes. In addition, the Company paid accrued and unpaid interest on the redeemed 2019 Senior Notes up to, but not including, the redemption date. Following this redemption, none of the 2019 Senior Notes remained outstanding.

We used a portion of the $275.0 million proceeds received from the divestiture, completed on March 3, 2015, to repay $185.0 million that had been outstanding under our Securitization Facility, and we completed the repurchase of 1,000,000 shares at $29.596875 per share, which was the purchase price at which the shares of common stock were sold to the public in the underwritten offering, less underwriting discounts and commissions of common stock in a private transaction for an aggregate purchase price of approximately $29.6 million.

Acquisition Activities. Identifying and successfully integrating acquisitions of value-added service providers has been a key component of our growth strategy. We will continue to seek opportunities to expand our suite of communication services across industries, geographies and end-markets. We have developed an internal capability to source, evaluate and integrate acquisitions that we believe has created value for stockholders. Since 2005, we have invested approximately $2.3 billion in strategic acquisitions. We believe there are acquisition candidates that will enable us to expand our capabilities and markets and intend to continue to evaluate acquisitions in a disciplined manner and pursue those that provide attractive opportunities to enhance our growth and profitability.

During 2014, we closed four acquisitions for an aggregate purchase price of $398.3 million. The acquisitions of SchoolReach, 911 Enable, Health Advocate and SchoolMessenger closed on November 3, 2014, September 2, 2014, June 13, 2014, and April 21, 2014, respectively. The results of the acquisitions have been included in in our operating results since their respective acquisition dates.

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Overview of 2015 Results

The following overview highlights the areas we believe are important in understanding the results of our continuing operations for the three months ended March 31, 2015. This summary is not intended as a substitute for the detail provided elsewhere in this quarterly report or for our condensed consolidated financial statements and notes thereto included elsewhere in this quarterly report. Unless otherwise stated, financial results discussed herein refer to continuing operations.

• Our revenue increased $30.4 million, or 5.7%, during the three months ended March 31, 2015 compared to revenue during the three months ended March 31, 2014.

• Our operating income decreased $3.5 million, or 3.1%, during the three months ended March 31, 2015 compared to operating income during the three months ended March 31, 2014.

• On March 3, 2015, we completed the divestiture of certain of our agent-based businesses for $275.0 million in cash. This divestiture resulted in a $48.6 million gain on a pre-tax basis and a $38.2 million gain on an after tax basis. The total after tax gain realized on the sale was $38.2 million, including the $8.6 million tax benefit associated with a higher tax basis than book basis that we were required to recognize in the fourth quarter of 2014. Following the divestiture, we implemented a revised organizational structure which our Chief Executive Officer utilizes for making strategic and operational decisions and allocating resources. Under the revised organizational structure, our five operating segments are aggregated into one reportable segment. Beginning in the first quarter of 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

• On March 18, 2015, we completed an underwritten public offering of 12,650,000 shares of common stock by certain of our existing stockholders at a public offering price of $30.75 per share, including 1,650,000 shares of common stock sold by the selling stockholders pursuant to the full exercise of the underwriters’ option to purchase additional shares. Concurrent with the closing of the offering, we repurchased 1,000,000 shares of common stock from the selling stockholders in a private transaction at $29.596875 per share, which was the purchase price at which the shares of common stock were sold to the public in the underwritten offering, less underwriting discounts and commissions for an aggregate purchase price of approximately $29.6 million.

Results of Operations

Comparison of the Three Months Ended March 31, 2015 and 2014

Revenue: The table below summarizes, the change in our revenue for the three months ended March 31, 2015, compared to the revenue for the three months ended March 31, 2015.

	Amounts in millions			Contribution to Growth %
Revenue for the three months ended March 31, 2014	$	535.1
Revenue from acquired entities		35.2			6.6%
Estimated impact of foreign exchange rates		(10.0	)		(1.9%	)
Loss of a large conferencing client in 2014		(10.2	)		(1.9%	)
Organic growth, net		15.4			2.9%
Revenue for the three months ended March 31, 2015	$	565.5			5.7%

Total revenue for the three months ended March 31, 2015 increased approximately $30.4 million, or 5.7%, to $565.5 million from $535.1 million for the three months ended March 31, 2014. This increase included revenue of $35.2 million from the acquisitions of SchoolReach, 911 Enable, Health Advocate and SchoolMessenger. The acquisitions of SchoolReach, 911 Enable, Health Advocate and School Messenger closed on November 3, 2014, September 2, 2014, June 13, 2014 and April 21, 2014, respectively, and their results have been included in our operations since their respective acquisition dates.

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Foreign exchange rates had a negative impact of approximately $10.0 million on our revenues this quarter when comparing the foreign exchange rates in place for the three months ended March 31, 2015 to those in place in for the three months ended March 31, 2014. Our constant currency organic growth rate was approximately 1%.

The loss of a large conferencing client, which we announced early in 2014, had minimal impact on revenue in the first quarter of 2014. However, when compared to the three months ended March 31, 2014, the loss of this conferencing client had a $10.2 million impact on our revenue for the three months ended March 31, 2015.

The volume of minutes used for our reservationless conferencing services, which accounts for the majority of our conferencing revenue, grew approximately 2.4% for the three months ended March 31, 2015 compared to the three months ended March 31, 2014. For the three months ended March 31, 2015, the average rate per minute for reservationless conferencing services declined by approximately 9.6% compared to the three months ended March 31, 2014.

During the three months ended March 31, 2015 and 2014, our largest 100 clients represented 44% and 47% of our total revenue, respectively. During the same periods our international revenue declined $12.0 million to $118.3 million. This decrease is largely due to the change in foreign exchange rates, particularly the British Pound Sterling and the Euro, compared to the foreign exchange rates during the three months ended March 31, 2014.

Cost of services: Cost of services consists of direct labor, telephone expense, commissions and other costs directly related to providing services to our clients. Cost of services increased approximately $14.2 million, or 6.3%, in the three months ended March 31, 2015, to $239.7 million, from $225.5 million for the three months ended March 31, 2014. The increase in cost of services during the three months ended March 31, 2015 included $12.8 million from the four acquisitions completed in 2014. The remaining increase of $1.4 million was primarily driven by increased service volume. As a percentage of revenue, cost of services increased to 42.4% for the three months ended March 31, 2015, from 42.1% for the three months ended March 31, 2014.

Selling, general and administrative expenses: SG&A expenses increased by approximately $19.7 million, or 10.1%, to $215.1 million for the three months ended March 31, 2015 from $195.4 million for the three months ended March 31, 2014. The increase in SG&A expenses during the three months ended March 31, 2015 included $21.3 million from the four acquisitions completed in 2014. The $21.3 million of SG&A from acquired entities includes $7.2 million of amortization of acquired intangible assets and $1.5 million of depreciation. As a percentage of revenue, SG&A expenses increased to 38.0% for the three months ended March 31, 2015 from 36.5% for the three months ended March 31, 2014.

Operating income: Operating income decreased $3.5 million, or 3.1%, to $110.7 million for the three months ended March 31, 2015 from $114.2 million for the three months ended March 31, 2014. As a percentage of revenue, operating income decreased to 19.6% for the three months ended March 31, 2015 from 21.3% for the three months ended March 31, 2014.

Other income (expense): Other income (expense) includes interest expense from borrowings under credit facilities and outstanding notes, the aggregate foreign exchange gain (loss) on affiliate transactions denominated in currencies other than the functional currency, expenses, net of recoveries, of transition service agreements in connection with the sale of certain of our agent-based businesses and interest income from short-term investments. Other income (expense) for the three months ended March 31, 2015 was ($35.0) million compared to ($48.2) million for the three months ended March 31, 2014. Interest expense for the three months ended March 31, 2015 was $38.8 million compared to $49.1 million during the three months ended March 31, 2014. This decrease in interest expense is due to the refinancing activities we completed in 2014.

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During the three months ended March 31, 2015, we recognized a $1.4 million gain on foreign currency transactions denominated in currencies other than the functional currency compared to no loss on foreign currencies during the three months ended March 31, 2014. During the three months ended March 31, 2015 and 2014 we recognized a $1.3 million gain and $0.6 million gain in marking the investments in our non-qualified retirement plans to market, respectively. This mark-to-market gain, recognized in other income, on the investments is offset by additional compensation expense related to the non-qualified retirement plans that is recorded in SG&A expense.

Income from continuing operations: Our income from continuing operations increased $6.5 million for the three months ended March 31, 2015 to $48.6 million from $42.1 million for the three months ended March 31, 2014. The increase in net income was driven primarily by $10.3 million lower interest expense and a lower effective tax rate. This reduction in interest expense was offset by a $3.5 million reduction in operating income. Income from continuing operations includes a provision for income tax expense at an effective rate of approximately 35.75% for the three months ended March 31, 2015, compared to 36.18% for the three months ended March 31, 2014. This decrease in the effective tax rate during the three months ended March 31, 2015, is primarily due to a decrease in the accrual for foreign tax on unremitted earnings and a decrease for uncertain tax positions.

Earnings per common share from continuing operations: Earnings per common share-basic and diluted from continuing operations for the three months ended March 31, 2015 were $0.58 and $0.56, respectively. Earnings per common share-basic and diluted from continuing operations for the three months ended March 31, 2014 were $0.50 and $0.49, respectively.

Discontinued Operations

On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014. Subject to a working capital adjustment, this divestiture resulted in a $48.6 million gain on a pre-tax basis and a $38.2 million gain on an after tax basis which is included within income from discontinued operations. The total after tax gain realized on the sale was $38.2 million, including the $8.6 million tax benefit associated with a higher tax basis than book basis that we were required to recognize in the fourth quarter of 2014.

As a result of the divestiture, the related operating results have been reflected as discontinued operations for all periods presented, and the related assets and liabilities at December 31, 2014 were classified as held for sale and measured at the lower of their carrying value or fair value less costs to sell. Corporate overhead expenses and other shared services expenses that had previously been allocated to these business units are included in continuing operations. These expenses up to the date of closing on the divestiture were $3.2 million and are reflected in SG&A.

The following table summarizes the results of discontinued operations for the three months ended March 31, 2015 and 2014:

(Amounts in thousands)	2015		2014
Revenue	$	102,251	$	142,939
Operating income		3,300		7,667
Gain on disposal		48,556		—
Income before income tax expense		51,683		7,636
Income tax expense		19,817		3,455
Income from discontinued operations	$	31,866	$	4,181

On January 30, 2015, we entered into an exclusive sales listing agreement to market certain land, building and improvements which were primarily occupied by the agent-based businesses we later divested on March 3, 2015. The net book value of these assets is $17.5 million and, they are presented on our March 31, 2015 condensed consolidated balance sheet as assets held for sale and measured at the lower of their carrying amount of fair value less costs to sell.

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Liquidity and Capital Resources

We have historically financed our operations and capital expenditures primarily through cash flows from operations supplemented by borrowings under our senior secured credit facilities, revolving credit facilities and asset securitization facilities.

Our current and anticipated uses of our cash, cash equivalents and marketable securities are to fund operating expenses, acquisitions, capital expenditures, interest payments, tax payments, quarterly dividends, repurchase common stock and the repayment of principal on debt.

The following table summarizes our net cash flows by category from continuing operations for the periods presented:

	For the Three Months Ended March 31,
(Amounts in thousands)	2015			2014			Change			% Change
Net cash flows from continuing operating activities	$	58,396		$	77,812		$	(19,416	)		25.0	%
Net cash flows used in continuing investing activities	$	(38,403	)	$	(31,432	)	$	(6,974	)		22.2	%
Net cash flows used in continuing financing activities	$	(234,482	)	$	(22,716	)	$	(211,766	)		NM

NM - Not meaningful.

Net cash flows from continuing operating activities decreased $19.4 million, or 25.0%, to $58.4 million for the three months ended March 31, 2015 compared to net cash flows from continuing operating activities of $77.8 million for the three months ended March 31, 2014. The decrease in net cash flows from operating activities was primarily due to an increase in income tax payments of $14.8 million and the timing of debt related interest payments of $8.6 million. The Company has elected, for U.S. federal tax purposes, to make its first quarter estimated tax payments based on 25% of prior year tax liability. As a result of the estimated 2014 federal income taxes being greater than 2013 federal income taxes, the estimate paid in the first quarter of 2015 was greater than that paid in the first quarter of 2014. These reductions in cash flows from continuing operations were partially offset by increased income from continuing operations and other net reductions in working capital.

Days sales outstanding (“DSO”), a key performance indicator that we utilize to monitor the accounts receivable average collection period and assess overall collection risk, was 60 days at March 31, 2015, compared to 62 days at March 31, 2014.

Net cash flows used in continuing investing activities increased $7.0 million to $38.4 million for the three months ended March 31, 2015 compared to net cash flows used in continuing investing activities of $31.4 million for the three months ended March 31, 2014. During the three months ended March 31, 2015, cash used for capital expenditures, primarily for the purchase of software and computer equipment, was $36.3 million compared to $32.2 million for the three months ended March 31, 2014.

Net cash flows used in continuing financing activities was $234.5 million for the three months ended March 31, 2015 compared to net cash flows used in continuing financing activities of $22.7 million for the three months ended March 31, 2014. We used a portion of the $275.0 million proceeds received from the divestiture, completed on March 3, 2015, to repay $185.0 million that had been outstanding under our Securitization Facility. During the three months ended March 31, 2015, we completed the repurchase of 1,000,000 shares of common stock in a private transaction for an aggregate purchase price of approximately $29.6 million.

During the three months ended March 31, 2015, we paid $3.0 million in principal repayments on long-term obligations. No principal repayments were required or made during the three months ended March 31, 2014. During the three months ended March 31, 2015, dividends of $19.0 million were paid to holders of our common stock compared to $18.9 million during the three months ended March 31, 2014.

As of March 31, 2015, the amount of cash and cash equivalents held by our foreign subsidiaries was $80.9 million. We have accrued U.S. taxes on $196.2 million of unremitted foreign earnings and profits. We have determined foreign earnings of approximately $196 million will be indefinitely reinvested. Based on our current projected capital needs and the current amount of cash and cash equivalents held by our foreign subsidiaries, we do not anticipate incurring any material tax costs beyond our accrued tax position in connection with such repatriation, but we may be required to accrue for unanticipated additional tax costs in the future if our expectations or the amount of cash held by our foreign subsidiaries change.

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Subject to legally available funds, we presently intend to pay a quarterly cash dividend at a rate equal to approximately $19.1 million per quarter (or an annual rate of $76.6 million). Based on approximately 85.1 million shares of common stock subject to dividends, this implies a quarterly dividend of approximately $0.225 per share (or an annual dividend of approximately $0.90 per share). We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On May 5, 2015, we announced a $0.225 per common share quarterly dividend. The dividend is payable May 28, 2015 to stockholders of record as of the close of business on May 18, 2015.

Proceeds from the sale of certain agent-based businesses on March 3, 2015 were approximately $275.0 million and are included in net cash flows from discontinued operations in our condensed consolidated statements of cash flows. These proceeds will provide us with greater flexibility to pursue potential acquisition opportunities, invest in our businesses, fund potential dividend payments, repurchase shares of our common stock or other de-leveraging strategies.

Given the Company’s current levels of cash on hand, anticipated cash flows from operations and available borrowing capacity, the Company believes it has sufficient liquidity to conduct its normal operations and pursue its business strategy in the ordinary course.

Senior Secured Term Loan Facility

On January 24, 2014, we modified our Senior Secured Credit Facilities by entering into the Fourth Amendment. The Fourth Amendment provided for a 25 basis point reduction in the applicable LIBOR interest rate margins and a 25 basis point reduction in the LIBOR interest rate floors of all Term Loans. As of March 31, 2015, the interest rate margins applicable to the 2018 Maturity Term Loans were 2.50% for LIBOR rate loans and 1.50% for base rate loans, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.0% for LIBOR rate loans and 1.00% for base rate loans. The Fourth Amendment also provides for interest rate floors applicable to the Term Loans. The interest rate floors as of March 31, 2015 were 0.75% for the LIBOR component of LIBOR rate Term Loans and 1.75% for the base rate component of base rate Term Loans.

On July 1, 2014, we used a portion of the net proceeds from the 2022 Senior Notes to repay a portion of the 2018 Maturity Term Loans. The total aggregate principal amount repaid on the 2018 Maturity Term Loans was $250.0 million. Our Senior Secured Credit Facilities bear interest at variable rates. At March 31, 2015, our Senior Secured Credit Facilities required annual principal payments for Term Loans of approximately $3.1 million, paid quarterly with balloon payments at maturity dates of July 15, 2016 and June 30, 2018 of approximately $305.9 million and $1,813.3 million respectively. The effective annual interest rates, inclusive of debt amortization costs, on the Term Loans under the Senior Secured Credit Facilities for the three months ended March 31, 2015 and 2014 were 3.90% and 4.07%, respectively.

On July 1, 2014, we further modified our Senior Secured Credit Facilities by entering into the Fifth Amendment. The Fifth Amendment provided for a new TLA facility to be made available, in a single borrowing, at any time on or before December 31, 2014 in the form of TLA loans having terms substantially similar to the existing term loans under our Senior Secured Credit Facilities, except with respect to pricing, amortization and maturity, in an aggregate principal amount of $350.0 million. The TLA matures on July 1, 2019, provided that the maturity date shall be April 2, 2018 if an aggregate principal amount of $500.0 million or greater of 2018 Maturity Term Loans remain outstanding on such date. The proceeds of the TLA were used to redeem in full the 2019 Senior Notes, accrued and unpaid interest on the 2019 Senior Notes and debt redemption premiums on the redemption of the 2019 Senior Notes. Annual amortization (payable in quarterly installments) in respect of the TLA will be payable at: a 2.5% annual rate in the two quarters ending June 30, 2015 (amortization to be at a 0.625% quarterly rate for the full fiscal quarters following incurrence); a 5.0% annual rate in the year ending June 30, 2016; a 7.5% annual rate in the year ending June 30, 2017; and a 10.0% annual rate thereafter until the maturity date, at which point all remaining outstanding TLA shall become due and payable.

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The TLA notes bear interest at variable rates. The interest rate margin applicable to the TLA are based on the Company’s total leverage ratio and range from 1.50% to 2.25% for LIBOR rate loans (LIBOR plus 2.25% at March 31, 2015) and from 0.50% to 1.25% for base rate loans (base rate plus 1.25% at March 31, 2015).

Senior Secured Revolving Credit Facility

Prior to the Fifth Amendment, our senior secured revolving credit facility provided senior secured financing of up to $201.0 million and matured on January 15, 2016. We were required to pay each non-defaulting lender a commitment fee of 0.375% in respect of any unused commitments under the senior secured revolving credit facility. The commitment fee in respect of unused commitments under the senior secured revolving credit facility was subject to adjustment based upon our total leverage ratio.

The Fifth Amendment provided for a new senior secured revolving credit facility (the “Senior Secured Revolving Credit Facility”) to be made available under our Amended Credit Agreement in replacement of, and in the form of revolving credit loans having terms substantially similar to the $201.0 million senior secured revolving credit facility referred to above (except with respect to pricing and maturity) in an aggregate principal amount of $300.0 million that mature on July 1, 2019 provided that, the maturity date shall be April 2, 2018 if an aggregate principal amount of $500.0 million or greater of 2018 Maturity Term Loans remains outstanding on such date. The proceeds of the Senior Secured Revolving Credit Facility are to be used solely (i) to prepay in full revolving credit loans outstanding under the previous senior secured credit facilities, and pay accrued but unpaid interest thereon, and to terminate all commitments under, in each case, the previous senior secured revolving credit facility in effect immediately prior to giving effect to the Fifth Amendment, (ii) for working capital and general corporate purposes (including dividends and distributions and acquisitions) and (iii) to pay fees and expenses incurred in connection with the establishment and incurrence of the TLA, the Senior Secured Revolving Credit Facility and any related transactions.

The interest rate margin applicable to the Senior Secured Revolving Credit Facility is based on our total leverage ratio and ranges from 1.50% to 2.25% for LIBOR rate loans (LIBOR plus 2.25% at March 31, 2015), and from 0.50% to 1.25% for base rate loans (base rate plus 1.25% at March 31, 2015). We are required to pay each non-defaulting lender a commitment fee of 0.375% in respect of any unused commitments under the Senior Secured Revolving Credit Facility. The commitment fee in respect of unused commitments under the Senior Secured Revolving Credit Facility is subject to adjustment based upon our total leverage ratio.

The Fifth Amendment revised certain negative covenants contained in the Credit Agreement to reflect the size of the Company and current market terms and to extend the total leverage ratio financial covenant under the Credit Agreement in effect immediately prior to the Fifth Amendment through the maturity of the TLA and the Senior Secured Revolving Credit Facility with certain step downs in such ratio levels for test periods ending after December 31, 2015.

After giving effect to the Fifth Amendment, which provided for a reset to the availability under the uncommitted incremental facilities, the Company may request additional tranches of term loans or increases to the revolving credit facility in an aggregate amount not to exceed $500.0 million, plus the aggregate principal payments made in respect of the term loans thereunder following July 1, 2014 (other than such payments made with the proceeds of the 2022 Notes or the proceeds of the TLA). Availability of such additional tranches of term loans or increases to the revolving credit facility is subject to the absence of any default and pro forma compliance with financial covenants and, among other things, the receipt of commitments by existing or additional financial institutions.

The Senior Secured Revolving Credit Facility was undrawn at March 31, 2015. The average daily outstanding balance of the Senior Secured Revolving Credit Facility during the three months ended March 31, 2015 was $20.2 million. The highest balance outstanding on the Senior Secured Revolving Credit Facility during the three months ended March 31, 2015 was $100.0 million. The Senior Secured Revolving Credit Facility was undrawn during the three months ended March 31, 2014.

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2018 Senior Notes

On October 5, 2010, we issued $500.0 million aggregate principal amount of 2018 Senior Notes.

In connection with the issuance of the 2022 Senior Notes on June 17, 2014, we commenced a tender offer to purchase any and all of our outstanding $500 million in aggregate principal amount of the 2018 Senior Notes. Total offer consideration for each $1,000 principal amount of the 2018 Senior Notes tendered was $1,063.09, including an early tender premium of $20.00 per $1,000 principal amount of the 2018 Senior Notes for those holders who properly tendered their 2018 Senior Notes on or before June 30, 2014. Upon consummation of the tender offer on July 1, 2014, approximately $270.8 million aggregate principal amount of the 2018 Senior Notes was purchased. Total additional consideration paid for the tender offer, including early tender premium payment and accrued interest, was approximately $298.7 million.

The redemption date for the call of the 2018 Senior Notes was July 17, 2014, and the redemption price was 105.953% of the principal amount of the 2018 Senior Notes. In addition, the Company paid accrued and unpaid interest on the redeemed 2018 Senior Notes up to, but not including, the redemption date. Following this redemption, none of the 2018 Senior Notes remained outstanding.

2019 Senior Notes

On November 24, 2010, we issued $650.0 million aggregate principal amount of 2019 Senior Notes.

In connection with the issuance of the 2022 Notes on June 17, 2014, we commenced a tender offer to purchase up to $200.0 million in aggregate principal amount of the 2019 Senior Notes. Total offer consideration for each $1,000 principal amount of the 2019 Senior Notes tendered was $1,066.29, including an early tender premium of $20.00 per $1,000 principal amount of the 2019 Senior Notes for those holders who properly tendered their 2019 Senior Notes on or before June 30, 2014. Upon consummation of the tender offer on July 1, 2014, $200.0 million aggregate principal amount of the 2019 Senior Notes was purchased. Total additional consideration paid for the tender offer, including early tender premium payment and accrued interest, was approximately $215.3 million.

On October 16, 2014, we delivered a redemption notice for the 2019 Senior Notes. The redemption date for the call of the 2019 Senior Notes was November 14, 2014 and the redemption price was 103.938% of the principal amount of the 2019 Senior Notes. In addition, the Company paid accrued and unpaid interest on the redeemed 2019 Senior Notes up to, but not including, the redemption date. Following this redemption, none of the 2019 Senior Notes remained outstanding.

2022 Senior Notes

On July 1, 2014 we issued $1.0 billion aggregate principal amount of 2022 Senior Notes. The 2022 Senior Notes mature on July 15, 2022 and were issued at par. The 2022 Senior Notes were offered in a private offering exempt from the registration requirements of the Securities Act.

At any time prior to July 15, 2017, we may redeem all or a part of the 2022 Senior Notes at a redemption price equal to 100% of the principal amount of 2022 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2022 Senior Notes) as of, and accrued and unpaid interest to, the date of redemption, subject to the right of holders of 2022 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

At any time (which may be more than once) before July 15, 2017, we can choose to redeem up to 40% of the outstanding notes with money that we raise in one or more equity offerings, as long as (i) we pay 105.375% of the face amount of the notes, plus accrued and unpaid interest; (ii) we redeem the notes within 90 days after completing the equity offering; and (iii) at least 60% of the aggregate principal amount of the notes issued remains outstanding afterwards.

We and our subsidiaries, affiliates or significant stockholders may from time to time, in our sole discretion, purchase, repay, redeem or retire any of our outstanding debt or equity securities (including any publicly issued debt or equity securities), in privately negotiated or open market transactions, by tender offer or otherwise.

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On and after July 15, 2017, we may redeem the 2022 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2022 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of 2022 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on July 15 of each of the years indicated below:

Year	Percentage
2017		104.031
2018		102.688
2019		101.344
2020 and thereafter		100.000

Securitization Facility

Our Securitization Facility provides for an unused commitment fee of 0.45% and a LIBOR spread on borrowings of 135 basis points. Under the Securitization Facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes.

The Securitization Facility has been amended from time to time to add originators, modify eligibility criteria for receivables and clarify the facility’s reporting metrics. The Securitization Facility was most recently amended as of February 25, 2015 by the 2015 Amendment primarily to provide for the divestiture of several of our agent-based businesses, a portion of which previously had been included in the Securitization Facility, to add originators and to modify certain concentration limits and reserves. After giving effect to the 2015 Amendment, based on the level of eligible receivables historically generated by participating originators, we anticipate between $130.0 million to $150.0 million in receivables financing to be available under the Securitization Facility.

West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed consolidated financial statements included elsewhere in this report. At March 31, 2015, the Securitization Facility was undrawn. At December 31, 2014, $185.0 million was outstanding under the Securitization Facility. The highest outstanding balance during the three months ended March 31, 2015 and year ended December 31, 2014 was $185.0 million.

Debt Covenants

Senior Secured Credit Facilities and Senior Secured Revolving Credit Facility—We are required to comply on a quarterly basis with a maximum total leverage ratio covenant and a minimum interest coverage ratio covenant. Pursuant to the Amended Credit Agreement, the total leverage ratio of consolidated total debt to Consolidated EBITDA (as defined in our Amended Credit Agreement) may not exceed 6.25 to 1.0 at March 31, 2015, and the interest coverage ratio of Consolidated EBITDA to the sum of consolidated interest expense must be not less than 1.85 to 1.0. The total leverage ratio will become more restrictive over time (adjusted annually until the maximum leverage ratio reaches 5.5 to 1.0 as of December 31, 2017). Both ratios are measured on a rolling four-quarter basis. We were in compliance with these financial covenants at March 31, 2015. We previously reported a 4.6x ratio of total debt to Adjusted EBITDA for December 31, 2014 in our Annual Report on Form 10-K. The ratio reported in our Annual Report on Form 10-K was consistent with our historical debt covenant calculations and included both continuing operations and discontinued operations. Our ratio of total debt to Adjusted EBITDA was 4.93x and 4.9x at March 31, 2015 and December 31, 2014, respectively, when calculated on a continuing operations basis. The Amended Credit Agreement also contains various negative covenants, including limitations on indebtedness, liens, mergers and consolidations, asset sales, dividends and distributions or repurchases of our capital stock, investments, loans and advances, capital expenditures, payment of other debt, transactions with affiliates and changes in our lines of business.

The Amended Credit Agreement includes certain customary representations and warranties, affirmative covenants, and events of default, including payment defaults, breaches of representations and warranties, covenant defaults, cross-defaults to certain indebtedness, certain events of bankruptcy, certain events under ERISA, material judgments, the invalidity of material provisions of the documentation with respect to the Senior Secured Credit Facilities, the failure of collateral under the security documents for the Senior Secured Credit Facilities, the failure of the Senior Secured Credit Facilities to be senior debt under the subordination provisions of certain of our

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subordinated debt we may have outstanding from time to time and a change of control of us. If an event of default occurs, the lenders under the Senior Secured Credit Facilities will be entitled to take certain actions, including the acceleration of all amounts due under the Senior Secured Credit Facilities and all actions permitted to be taken by a secured creditor. We believe that for the foreseeable future, the Senior Secured Credit Facilities offer us sufficient capacity for our indebtedness financing requirements and we do not anticipate that the limitations on incurring additional indebtedness included in the Amended Credit Agreement will materially impair our financial condition or results of operations.

2022 Senior Notes—The indenture governing the 2022 Senior Notes contains covenants limiting, among other things, our ability and the ability of our restricted subsidiaries to: incur additional debt or issue certain preferred shares, pay dividends on or make distributions in respect of our capital stock or make other restricted payments, make certain investments, sell certain assets, create liens on certain assets to secure debt, consolidate, merge, sell, or otherwise dispose of all or substantially all of our assets, enter into certain transactions with our affiliates and designate our subsidiaries as unrestricted subsidiaries. We were in compliance with these financial covenants at March 31, 2015.

Securitization Facility—The Securitization Facility contains various customary affirmative and negative covenants and also contains customary default and termination provisions, which provide for acceleration of amounts owed under the program upon the occurrence of certain specified events, including, but not limited to, failure to pay yield and other amounts due, defaults on certain indebtedness, certain judgments, changes in control, certain events negatively affecting the overall credit quality of collateralized accounts receivable, bankruptcy and insolvency events and failure to meet financial tests requiring maintenance of certain leverage and coverage ratios, similar to those under our Senior Secured Credit Facility.

Our failure to comply with these debt covenants may result in an event of default which, if not cured or waived, could accelerate the maturity of our indebtedness. If our indebtedness is accelerated, we may not have sufficient cash resources to satisfy our debt obligations and we may not be able to continue our operations as planned. If our cash flows and capital resources are insufficient to fund our debt service obligations and keep us in compliance with the covenants under our Amended Credit Agreement or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, sell assets or operations, seek additional capital or restructure or refinance our indebtedness including the notes. We cannot ensure that we would be able to take any of these actions, that these actions would be successful and would permit us to meet our scheduled debt service obligations or that these actions would be permitted under the terms of our existing or future debt agreements, including our Senior Secured Credit Facilities and the indenture that governs the notes. The Amended Credit Agreement and the indenture that governs the notes restrict our ability to dispose of assets and use the proceeds from the disposition. As a result, we may not be able to consummate those dispositions or use the proceeds to meet our debt service or other obligations, and any proceeds that are available may not be adequate to meet any debt service or other obligations then due.

If we cannot make scheduled payments on our debt, we will be in default, and as a result:

• our debt holders could declare all outstanding principal and interest to be due and payable;

• the lenders under our Senior Secured Credit Facilities could terminate their commitments to lend us money and foreclose against the assets securing our borrowings; and

• we could be forced into bankruptcy or liquidation.

Contractual Obligations

We have contractual obligations that may affect our financial condition. However, based on management’s assessment of the underlying provisions and circumstances of our material contractual obligations, management believes there is no known trend, demand, commitment, event or uncertainty that is reasonably likely to occur which would have a material effect on our financial condition or results of operations.

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The following table summarizes our contractual obligations at March 31, 2015:

Contractual Obligations (Amounts in thousands)	Payment due by period
	Total		Less than 1 year		1 - 3 years		4 - 5 years		After 5 years
Senior Secured Term Loan Facility, due 2016	$	309,756	$	3,121	$	306,635	$	—	$	—
Senior Secured Term Loan Facility, due 2018		1,813,250		—		—		1,813,250		—
TLA Facility due 2019		347,813		15,312		56,875		275,626		—
5.375% Senior Notes due 2022		1,000,000		—		—		—		1,000,000
Interest payments on fixed rate debt		349,375		53,750		107,500		107,500		80,625
Estimated interest payments on variable rate debt (1)		263,655		80,820		150,664		32,171		—
Operating leases		129,455		25,631		38,811		24,124		40,889
Contractual minimums under telephony agreements		115,000		81,000		34,000		—		—
Purchase obligations (2)		84,199		72,963		9,194		2,042		—
Total contractual cash obligations	$	4,412,503	$	332,597	$	703,679	$	2,254,713	$	1,121,514

(1) Interest rate assumptions based on April 16, 2015 LIBOR U.S. dollar swap rate curves for the next five years.

(2) Represents future obligations for capital and expense projects that are in progress or are committed.

The table above excludes amounts to be paid for taxes and long-term obligations under our Nonqualified Executive Retirement Savings Plan and Nonqualified Executive Deferred Compensation Plan. The table also excludes amounts to be paid for income tax contingencies because the timing thereof is highly uncertain. At March 31, 2015, we had accrued $35.3 million, including interest and penalties for uncertain tax positions.

Capital Expenditures

Our continuing operations require significant capital expenditures for technology, capacity expansion and upgrades. Capital expenditures were $36.3 million for the three months ended March 31, 2015, compared to $32.2 million for the three months ended March 31, 2014. We currently estimate our capital expenditures for 2015 to be between $150.0 million to $170.0 million, primarily for software and computer equipment.

Off-Balance Sheet Arrangements

Performance obligations of several of our subsidiaries are supported by performance bonds and letters of credit. These obligations will expire at various dates through 2015 and are renewed as required. The outstanding commitment on these obligations at March 31, 2015 was $6.8 million.

Effects of Inflation

We do not believe that inflation has had a material effect on our financial position or results of operations. However, there can be no assurance that our business will not be affected by inflation in the future.

CRITICAL ACCOUNTING POLICIES

The preparation of financial statements requires the use of estimates and assumptions on the part of management. The estimates and assumptions used by management are based on our historical experiences combined with management’s understanding of current facts and circumstances. Certain of our accounting policies are considered critical as they are both important to the portrayal of our financial condition and results of operations and require significant or complex judgment on the part of management. The accounting policies we consider critical are our accounting policies with respect to revenue recognition, allowance for doubtful accounts, goodwill and other intangible assets, and income taxes.

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For additional discussion of these critical accounting policies, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section of our Annual Report on Form 10-K for the year ended December 31, 2014. There have not been any significant changes with respect to these policies during the three months ended March 31, 2015.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Market Risk Management

Market risk is the potential loss arising from adverse changes in market rates and prices, such as interest rates, foreign currency exchange rates and changes in the market value of investments. The effect of inflation on our variable interest rate debt is discussed below in “Interest Rate Risk.”

Interest Rate Risk

As of March 31, 2015, we had $2,123.0 million outstanding under our Senior Secured Credit Facilities, $1.0 billion outstanding under our 2022 Senior Notes, and $347.8 million outstanding under our TLA facility.

Due to the interest rate floors on the Senior Secured Credit Facilities, our variable rate debt on these facilities would be subject to interest rate risk only if current LIBOR rates exceed the interest rate floors of 75 basis points. At March 31, 2015, the 30 and 90 day LIBOR rates were approximately 0.1780% and 0.2754%, respectively. A 50 basis point change in the variable interest rate at March 31, 2015 would have no impact on the variable interest rates of the senior secured term loan facilities due in 2016 and 2018, respectively. Every 50 basis basis point increase in variable interest rates above the LIBOR interest rate floor would increase our quarterly interest expense by approximately $2.7 million on our senior secured term loan facilities due in 2016 and 2018, respectively. The TLA does not include an interest rate floor. A 50 basis point increase in the variable rate of the TLA at March 31, 2015 would increase our quarterly interest expense by approximately $0.4 million. As a result of the interest rate floors and prevailing LIBOR rates, material rate increases on our variable rate debt in the immediate and near term are unlikely.

Foreign Currency Risk

Revenue and expenses from our foreign operations are typically denominated in local currency, thereby creating exposure to changes in exchange rates. Generally, we do not hedge our foreign currency transactions. Changes in exchange rates may positively or negatively affect our revenue and net income attributed to these subsidiaries.

Based on our level of operating activities in foreign operations during the three months ended March 31, 2015, a five percent change in the value of the U.S. dollar relative to the Euro and British Pound Sterling would have positively or negatively affected our net operating income by less than one percent.

For the three months ended March 31, 2015 and 2014, revenues from non-U.S. countries were approximately 21% and 24% of consolidated revenues, respectively. During these periods, revenue from the United Kingdom accounted for 12% and 13% of consolidated revenue, respectively. The United Kingdom was the only foreign country which accounted for greater than 10% of revenue. At March 31, 2015 and December 31, 2014, long-lived assets from non-U.S. countries were approximately 6% and 7% of consolidated long-lived assets, respectively. We have generally not entered into forward exchange or option contracts for transactions denominated in foreign currency to hedge against foreign currency risk. We are exposed to translation risk because our foreign operations are in local currency and must be translated into U.S. dollars. As currency exchange rates fluctuate, translation of our Statements of Operations of non-U.S. businesses into U.S. dollars affects the comparability of revenue, expenses, and operating income between periods.

Investment Risk

Periodically, we have entered into interest rate swap agreements (also referred to as cash flow hedges) to convert variable long-term debt to fixed rate debt. At March 31, 2015, we had no cash flow hedges outstanding.

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Item 4. Controls and Procedures

Evaluation of disclosure controls and procedures. Our management team continues to review our internal controls and procedures and the effectiveness of those controls. As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer and Treasurer, of the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Rule 13a-15(b) of the Securities Exchange Act of 1934, as amended. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer and Treasurer concluded that, as of March 31, 2015, our disclosure controls and procedures are effective in ensuring that the information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in the Commission’s rules and forms and (ii) that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer as appropriate to allow timely decisions regarding required disclosure.

Changes in internal control over financial reporting. There were no changes in our internal control over financial reporting or in other factors during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. No corrective actions were required or taken.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of claims currently pending will have a material adverse effect on our financial position, results of operations or cash flows.

Item 1A. Risk Factors

In addition to the other information set forth in this report, you should carefully consider the risks described under Item 1A in our Annual Report on Form 10-K for the year ended December 31, 2014. If any of the risks described therein occur, our business, financial condition, liquidity and results of operations could be materially affected.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

The following table shows our purchases of our common stock during the first quarter of 2015:

Period	(a) Total Number of Shares Purchased (1)		(b) Average Price Paid per Share (or unit)		(c) Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs		(d) Maximum Number of Shares that May Yet be Purchased Under the Plans or Programs
January 1, 2015 to January 31, 2015		—	$	—		—		—
February 1, 2015 to February 28, 2015		—		—		—		—
March 1, 2015 to March 31, 2015		1,000,000		29.57		—		—
Total		1,000,000	$	29.57		—		—

(1) On March 18, 2015 we purchased 1,000,000 shares of our common stock from the selling stockholders in a private transaction for an aggregate purchase price of approximately $29.6 million. This private transaction was concurrent with an underwritten public offering of 12,650,000 shares of common stock by certain of our existing stockholders at a public offering price of $30.75 per share.

Item 6. Exhibits

10.01	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Thomas B. Barker, dated December 31, 2008 (incorporated by reference to Exhibit 10.45 to Form 10-K filed on February 19, 2015)(1)
10.02	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Nancee R. Berger, dated December 31, 2008 (incorporated by reference to Exhibit 10.47 to Form 10-K filed on February 19, 2015) (1)
10.03	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Paul M. Mendlik, dated December 31, 2008 (incorporated by reference to Exhibit 10.49 to Form 10-K filed on February 19, 2015) (1)
10.04	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Todd B. Strubbe, dated September 28, 2009 (incorporated by reference to Exhibit 10.52 to Form 10-K filed on February 19, 2015) (1)

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10.05	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and David J. Treinen, dated December 31, 2008 (incorporated by reference to Exhibit 10.54 to Form 10-K filed on February 19, 2015) (1)
10.06	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Jan Madsen, dated December 24, 2014 (incorporated by reference to Exhibit 10.56 to Form 10-K filed on February 19, 2015) (1)
10.07	Employment Agreement between West Corporation and David C. Mussman, dated December 31, 2008 (incorporated by reference to Exhibit 10.57 to Form 10-K filed on February 19, 2015) (1)
10.08	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and David C. Mussman, dated December 31, 2008 (incorporated by reference to Exhibit 10.58 to Form 10-K filed on February 19, 2015) (1)
10.09	Amendment No. 1 to Asset Contribution and Equity Purchase agreement dated as of January 7, 2015 by and between Alorica Inc. and West Corporation dated as of March 3, 2015 **
10.10	Stock Repurchase Agreement, dated March 9, 2015, by and among West Corporation and the stockholders listed on Schedule A thereto (incorporated by reference to Exhibit 10.1 to Form 8-K filed on March 13, 2015)
15.01	Awareness letter of Independent Registered Public Accounting Firm **
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended March 31, 2015, filed on May 7, 2015, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit; and (vi) the Notes to Condensed Consolidated Financial Statements **

(1) Indicates management contract or compensation plan or arrangement.

** Filed herewith

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

WEST CORPORATION
By:	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer
By:	/s/ Jan D. Madsen
	Jan D. Madsen
	Chief Financial Officer and Treasurer
By:	/s/ R. Patrick Shields
	R. Patrick Shields
	Senior Vice President -
	Chief Accounting Officer

Date: May 7, 2015

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Exhibit Index

Exhibit Number
10.01	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Thomas B. Barker, dated December 31, 2008 (incorporated by reference to Exhibit 10.45 to Form 10-K filed on February 19, 2015)(1)
10.02	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Nancee R. Berger, dated December 31, 2008 (incorporated by reference to Exhibit 10.47 to Form 10-K filed on February 19, 2015) (1)
10.03	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Paul M. Mendlik, dated December 31, 2008 (incorporated by reference to Exhibit 10.49 to Form 10-K filed on February 19, 2015) (1)
10.04	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Todd B. Strubbe, dated September 28, 2009 (incorporated by reference to Exhibit 10.52 to Form 10-K filed on February 19, 2015) (1)
10.05	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and David J. Treinen, dated December 31, 2008 (incorporated by reference to Exhibit 10.54 to Form 10-K filed on February 19, 2015) (1)
10.06	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and Jan Madsen, dated December 24, 2014 (incorporated by reference to Exhibit 10.56 to Form 10-K filed on February 19, 2015) (1)
10.07	Employment Agreement between West Corporation and David C. Mussman, dated December 31, 2008 (incorporated by reference to Exhibit 10.57 to Form 10-K filed on February 19, 2015) (1)
10.08	Exhibit A dated February 18, 2015 to the Employment Agreement between West Corporation and David C. Mussman, dated December 31, 2008 (incorporated by reference to Exhibit 10.58 to Form 10-K filed on February 19, 2015) (1)
10.09	Amendment No. 1 to Asset Contribution and Equity Purchase agreement dated as of January 7, 2015 by and between Alorica Inc. and West Corporation dated as of March 3, 2015 **
10.10	Stock Repurchase Agreement, dated March 9, 2015, by and among West Corporation and the stockholders listed on Schedule A thereto (incorporated by reference to Exhibit 10.1 to Form 8-K filed on March 13, 2015)
15.01	Awareness letter of Independent Registered Public Accounting Firm **
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes- Oxley Act of 2002
32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended March 31, 2015, filed on May 7, 2015, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit: and (vi) the Notes to Condensed Consolidated Financial Statements **

(1) Indicates management contract or compensation plan or arrangement.

** Filed herewith

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EX-10.09

Exhibit 10.09

AMENDMENT NO. 1

to

ASSET CONTRIBUTION AND

EQUITY PURCHASE AGREEMENT

dated as of January 7, 2015

by and between

ALORICA INC.

and

WEST CORPORATION

March 3, 2015

AMENDMENT NO. 1 TO THE

ASSET CONTRIBUTION AND EQUITY PURCHASE AGREEMENT

AMENDMENT NO. 1, dated as of March 3, 2015 (this “Amendment”), to the Asset Contribution and Equity Purchase Agreement, dated as of January 7, 2015 (the “Agreement”), is made by and between Alorica Inc., a California corporation (“Buyer”), and West Corporation, a Delaware corporation (“Seller”).

WHEREAS, Seller and Buyer wish to amend and clarify certain provisions the Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and agreements hereinafter set forth, it is hereby agreed between Seller and Buyer as follows:

Section 1. Definitions. Capitalized terms used and not otherwise defined in this Amendment shall have the meanings ascribed to such terms in the Agreement.

Section 2. Transitional Trademark License. All references in the Agreement to the “West At Home Transitional Trademark License” shall be revised to be references to the “West Transitional Trademark License.”

Section 3. Use of Names. Section 8.2 of the Agreement is amended and restated in its entirety as follows:

“8.2 Use of Names. Except as otherwise provided in the West Transitional Trademark License, for a period of ninety (90) days after the Closing Date, Buyer and its Affiliates shall have, and Seller on behalf of itself and the other Selling Group Members hereby grants Buyer and its Affiliates, a non-exclusive, non-transferable, fully paid royalty-free right to refer to the Business as “formerly West Contact Services, Inc.”, “formerly West Contact Services Mexico, S. de R.L. de C.V.”, “formerly West Direct II, Inc.”, “formerly West Direct, LLC” or “formerly West Business Solutions” (collectively, the “Marks”) and to use such reference in advertising or in the description or name of any service from time to time provided by Buyer and its Affiliates in continuation of the Business. Notwithstanding the foregoing, except during the term of the West Transitional Trademark License with respect to the trademarks licensed thereby, Buyer shall, and shall cause each Company Group Member to, use commercially reasonable efforts to change all references to the Marks used by the Company Group as soon as practicable following the Closing Date, and shall make clear in all correspondence and communications made by Buyer, the Company Group and the Business that the members of the Company Group are no longer owned by Seller or its Subsidiaries. Buyer agrees that it shall amend the organizational documents of each Company Group Member whose name includes one of the Marks to a name which does not include any of the Marks, (v) in the case of all Company Group Members (other than WAM and West Direct II, Inc.) that are organized in a jurisdiction within the U.S., as promptly as practicable and in any event within five (5) Business Days following the Closing, (w) in the case of West Direct II, Inc., as promptly as practicable and in any event within ten (10) Business Days following the Closing, (x) in the case of WAM, not later than December 31, 2015, (y) in the case of WCSI, as promptly as practicable and in any event within forty-five (45) days following the Closing and (z) in the case of all Company Group Members (other than WCSI) that are organized in a jurisdiction outside the U.S., as promptly as practicable

and in any event within thirty (30) days following the Closing. Other than as provided in the preceding three sentences, Seller is not granting Buyer or the Company Group or any of their Affiliates a license to use any of Seller’s existing trade names or trademarks (including “West Corporation”), and after the Closing, Buyer shall not permit the Company Group or any Affiliate of the Company Group to use in any manner any names or marks of Seller or any of Seller’s Affiliates or any names or marks which are confusingly similar to any names or marks of Seller or any Affiliate of Seller, provided that the foregoing shall not apply to Transferred Trademarks. Buyer acknowledges that Seller and its Affiliates would be irreparably harmed by any breach of this Section 8.2 and that any relief under Article XI will be inadequate to compensate Seller or such Affiliates for any such breach. Accordingly, Buyer agrees that, in addition to any relief available under Article XI, Seller and its Affiliates shall be entitled, without the necessity of proving actual damages or posting any bond, to injunctive relief against Buyer and any involved Affiliates of Buyer in the event of any breach or threatened breach by Buyer (or its Affiliates) of its covenants and agreements in this Section 8.2, and Buyer (on behalf of itself and its Affiliates) consents to the entry thereof if granted.”

Section 4. Philippines Employees. During the period beginning on the Closing Date and ending on March 31, 2015, Buyer shall, to the extent permitted by applicable Requirements of Law and subject to the applicable insurance carrier’s consent (which Seller advised Buyer has been obtained), cause WCSI to continue to provide health and welfare benefits on the same terms and conditions as in effect immediately prior to the Closing to employees of West Technology and Communications Services, Inc. Seller shall (without duplication) (a) reimburse or cause to be reimbursed to Buyer any out-of-pocket costs and expenses (without duplication of any such amounts otherwise payable by Seller pursuant to any Ancillary Agreement) incurred by Buyer or WCSI as a result of providing such health and welfare benefits, and (b) indemnify, defend and hold harmless each Buyer Group Member and their respective directors, managers, officers, employees, representatives and agents (each, an “Indemnified Party”) from and against any and all Losses (including, without limitation, the reasonable fees and expenses of counsel to the Indemnified Parties) incurred by the Indemnified Parties as a result of, or arising out of, the performance of the obligations set forth in the immediately preceding sentence.

Section 5. IT Assets. Buyer and Seller acknowledge and agree that certain information technology assets proposed to be conveyed to Buyer and its Affiliates by virtue of the acquisition of the Company Group at Closing and identified on Schedule A-1 hereto should be retained by the Seller Group and certain information technology assets proposed to be retained by the Seller Group and identified on Schedule A-2 hereto should be conveyed to Buyer and its Affiliates by virtue of the acquisition of the Company Group. Buyer and Seller agree that the assets identified on Schedules A-1 and A-2 are of substantially equivalent value, and agree (a) to modify the proposed Reorganization pursuant to Section 7.4 of the Agreement to provide for the assets identified on Schedule A-1 to be distributed out of West Business Solutions, LLC prior to Closing and (b) to include the assets identified on Schedule A-2 among the Contributed Assets, in each case without making any adjustment to the Purchase Price.

Section 6. Substitution of Guaranty. Buyer and Seller agree that any Guaranties that are not released at or prior to Closing in accordance with the first sentence of Section 8.6 of the Agreement shall be treated as “Other Guaranties” in accordance with such Section 8.6 and Buyer shall be subject to the indemnification and other obligations set forth in Section 8.6 with respect thereto.

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Section 7. Philippines, Mexico and Jamaica Payroll Cash. Buyer and Seller acknowledge and agree that it was necessary for Seller to fund additional cash to WCSI, West Contact Services Mexico and Jamaican Agent Services Limited to allow such Company Group Members to satisfy post-Closing payroll obligations of such Company Group Members without interruption. To effectuate the foregoing, Buyer and Seller agree as follows:

(a) such cash shall be provided as a loan between Seller and WCSI, West Contact Services Mexico or Jamaican Agent Services Limited, as the case may be (each, a “Payroll Loan”), which shall bear interest at a rate of five percent (5%) per annum and which shall become due and payable one (1) Business Day following Closing;

(b) the Payroll Loans and accrued interest thereon shall not be cancelled at Closing pursuant to Section 8.7 of the Agreement and instead shall remain outstanding;

(c) notwithstanding anything to the contrary in the definition of “Closing Date Working Capital” or otherwise in the Agreement, such cash and the principal and accrued interest on the Payroll Loans shall be disregarded for purposes of determining Closing Date Working Capital and all related calculations and adjustments; and

(d) as promptly as practicable, and in any event within one (1) Business Day following Closing, Buyer shall pay, or cause to be paid, to Seller the principal and accrued interest thereon in full satisfaction of such Payroll Loans.

Section 8. Philippines Tax Clearance. Buyer and Seller acknowledge and agree that, as a condition to completing the transfer of Companies Equity in WCSI, one of Buyer or Seller may be required to make a stamp payment in order to obtain tax clearance. Buyer and Seller agree that any such amount is a Transfer Tax and shall be allocated among the parties in accordance with Section 8.1(a)(iv) of the Agreement. The party who does not pay such amount shall promptly reimburse the paying party for 50% of the amount so paid to effectuate the allocation described in the immediately preceding sentence. Nothing contained in this Section 8 is intended to re-characterize any capital gain that may exist from the sale of the Equity Interests of WCSI as a Transfer Tax.

Section 9. Certain Reimbursements. Buyer and Seller agree that:

(a) Seller shall reimburse Buyer for the reasonable and documented out-of-pocket costs and expenses (including reasonable attorney’s fees), up to a maximum aggregate amount of $350,000, incurred by Buyer and its subsidiaries, including the Company Group Members, from and after the Closing through the 24-month anniversary of the Closing Date in connection with the matter described on Schedule B-1.

(b) Seller shall reimburse Buyer for the reasonable and documented out-of-pocket costs and expenses (including reasonable attorney’s fees), up to a maximum aggregate amount of $150,000, incurred by Buyer and its subsidiaries, including the Company Group Members, from and after the Closing through the 12-month anniversary of the Closing Date in connection with the matter described on Schedule B-2.

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(c) Seller shall reimburse Buyer for the documented and reasonable out-of-pocket costs, up to a maximum aggregate amount of $500,000, to obtain and pre-pay a “tail” policy in respect of directors’ and officers’ liability insurance, employment practices liability insurance and errors and omissions insurance of WAM with respect to the pre-Closing period. Such insurance policy shall be selected in consultation with, and shall be reasonably acceptable to, Seller. In the event such coverage is terminated prior to the expiration of its term or any portion of the policy premium is otherwise refunded, Buyer shall promptly return to Seller the refunded portion of the policy premium (not to exceed the full amount originally reimbursed by Seller).

Section 10. Representations and Warranties. Each of Buyer and Seller represents and warrants that:

(a) such party is validly existing and in good standing under the laws of its jurisdiction of formation;

(b) has the requisite corporate power and authority to execute, deliver and perform this Amendment and to consummate the transactions contemplated hereby; and

(c) this Amendment has been duly authorized, executed and delivered by such party and (assuming the valid authorization, execution and delivery of this Amendment by the other party) is the legal, valid and binding obligation of such party enforceable against such party in accordance with its terms, subject to bankruptcy, insolvency, reorganization, moratorium and similar laws of general application relating to or affecting creditors’ rights and to general equity principles.

Section 11. Reference to the Agreement. On and after the date hereof, each reference in the Agreement to “this Agreement”, “hereof”, “herein”, “herewith”, “hereunder” and words of similar important shall, unless otherwise stated, be construed to refer to the Agreement as amended by this Amendment. No reference to this Amendment need be made in any instrument or document at any time referring to the Agreement, a reference to the Agreement in any such instrument or document to be deemed to be a reference to the Agreement as amended by this Amendment. For the avoidance of doubt, any representation, warranty or covenant contained in this Amendment shall be deemed to be a representation, warranty or covenant, as the case may be, in the Agreement (but made only as of the date of this Amendment).

Section 12. Interpretation. The Agreement shall not be amended or otherwise modified by this Amendment except as expressly set forth in this Amendment. The terms, covenants and provisions of the Agreement that have not been amended hereby shall remain in full force and effect in accordance with their respective terms. The terms, covenants and provisions of the Agreement amended hereby shall remain in full force and effect as amended hereby. In the event of any inconsistency or contradiction between the terms of this Amendment and the Agreement, the terms of this Amendment shall prevail and control.

Section 13. Governing Law; Submission to Jurisdiction; Waiver of Jury Trial. This Amendment shall be governed by and construed in accordance with the internal laws (as opposed to the conflicts of law provisions) of the State of Delaware. Each party irrevocably submits to the exclusive jurisdiction of the Delaware State courts located in the City of

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Wilmington, Delaware, and the United States District Court for the District of Delaware (and the appropriate appellate courts), for the purposes of any suit, action or other proceeding arising out of this Amendment, any certificate delivered pursuant hereto or thereto or any transaction contemplated by this Amendment. Each party agrees to commence any such action, suit or Proceeding either in the United States District Court for the District of Delaware or if such suit, action or other proceeding may not be brought in such court for jurisdictional reasons, in any Delaware State court located in the City of Wilmington, Delaware. Each party irrevocably and unconditionally waives any objection to the laying of venue of any action, suit or proceeding arising out of this Amendment or the transactions contemplated by this Amendment in (i) any Delaware State court located in the City of Wilmington, Delaware or (ii) the United States District Court for the District of Delaware, and hereby further irrevocably and unconditionally waives and agrees not to plead or claim in any such court that any such action, suit or proceeding brought in any such court has been brought in an inconvenient forum. EACH PARTY HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LITIGATION DIRECTLY OR INDIRECTLY ARISING OUT OF, INVOLVING OR OTHERWISE IN RESPECT OF THIS AMENDMENT OR ANY TRANSACTION CONTEMPLATED HEREBY OR THEREBY (INCLUDING BUT NOT LIMITED TO ANY DISPUTE ARISING OUT OF OR RELATING TO THE DEBT COMMITMENT LETTER, THE FINANCING AGREEMENTS OR THE PERFORMANCE THEREOF). EACH PARTY (A) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER AND (B) ACKNOWLEDGES THAT IT AND THE OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AMENDMENT AND THE ANCILLARY AGREEMENTS, AS APPLICABLE, BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION 13.

Notwithstanding anything contrary in this Amendment, each of the parties hereto agrees that it will not bring or support, nor will it permit any of its Affiliates to bring or support, any action, cause of action, claim, cross-claim or third-party claim of any kind or description, whether in law or in equity, whether in contract or in tort or otherwise, against the Lenders in any way relating to this Amendment or any of the transactions contemplated by this Amendment, including any dispute arising out of or relating in any way to the Debt Commitment Letter, the Financing Agreements or the performance thereof, in any forum other than the Supreme Court of the State of New York, County of New York, or, if under applicable law exclusive jurisdiction is vested in the federal courts, the United States District Court for the Southern District of New York (and, in each case, appellate courts thereof). The parties hereto further agree that all of the provisions of the preceding paragraph of this Section 13 relating to waiver of jury trial shall apply to any action, cause of action, claim, cross-claim or third party-claim referenced in this paragraph. The provisions of this paragraph shall be enforceable by each Lender, its Affiliates and their respective successors and permitted assigns.

Section 14. Counterparts. This Amendment may be executed in two or more counterparts, each of which shall be considered an original instrument, but all of which shall be considered one and the same agreement, and shall become binding when one or more counterparts have been signed by each of the parties hereto and delivered to each of Seller and Buyer.

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Section 15. Execution of Buyer Ancillary Agreements. For ease of execution of those Buyer Ancillary Agreements to be performed after Closing to which a member of the Seller Group on the one hand and a Company Group Member on the other hand is a party, Buyer and Seller agree that one or more officers of the applicable Company Group Member holding office immediately prior to Closing (an “Existing Officer”) may execute such Buyer Ancillary Agreement on behalf of such Company Group Member even though such Buyer Ancillary Agreement shall not become effective until the Closing occurs and even though performance thereunder shall occur following Closing, and Buyer and Seller agree to perform (or cause their applicable Affiliates, as the case may be, to perform) their respective obligations in accordance with the terms of such Buyer Ancillary Agreements notwithstanding execution in the manner described in this sentence, as if such Buyer Ancillary Agreements shall have been duly authorized and executed by a duly authorized representative of Buyer (or its applicable Affiliate, as the case may be). To the extent a Buyer Ancillary Agreement is executed and delivered by an Existing Officer on behalf of a Company Group Member, the condition precedent set forth in Section 4.3 of the Agreement pertaining to such Buyer Ancillary Document shall be deemed satisfied.

[Signature page follows]

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IN WITNESS WHEREOF, the parties have caused this Amendment to be executed the day and year first above written.

ALORICA INC.
By:	/s/ James Molloy
Name:	James Molloy
Title:	Chief Financial Officer
WEST CORPORATION
By:	/s/ Nancee R. Berger
Name:	Nancee R. Berger
Title:	President and Chief Operating Officer

EX-15.01

Exhibit 15.01

To the Board of Directors and Stockholders of

West Corporation and subsidiaries

Omaha, Nebraska

We have reviewed, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the unaudited interim financial information of West Corporation and subsidiaries (the “Company”) for the three-month periods ended March 31, 2015 and 2014, as indicated in our report dated May 7, 2015; because we did not perform an audit, we expressed no opinion on that information.

We are aware that our report referred to above, which is included in your Quarterly Report on Form 10-Q for the quarter ended March 31, 2015, is incorporated by reference in Registration Statement No. 333-187452 on Forms S-8 and Registration Statement No. 333-202622 on Form S-3.

We also are aware that the aforementioned report, pursuant to Rule 436(c) under the Securities Act of 1933, is not considered a part of the Registration Statement prepared or certified by an accountant or a report prepared or certified by an accountant within the meaning of Sections 7 and 11 of that Act.

/s/ Deloitte & Touche LLP

Omaha, Nebraska

May 7, 2015

EX-31.01

Exhibit 31.01

CERTIFICATION

I, Thomas B. Barker, certify that:

1. I have reviewed this quarterly report on Form 10-Q of West Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 7, 2015	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer

EX-31.02

Exhibit 31.02

CERTIFICATION

I, Jan D. Madsen, certify that:

1. I have reviewed this quarterly report on Form 10-Q of West Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 7, 2015	/s/ Jan D. Madsen
	Jan D. Madsen
	Chief Financial Officer and Treasurer

EX-32.01

Exhibit 32.01

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of West Corporation (the “Company”) on Form 10-Q for the period ended March 31, 2015 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Thomas B. Barker, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request.

/s/ Thomas B. Barker

Thomas B. Barker

Chief Executive Officer

May 7, 2015

EX-32.02

Exhibit 32.02

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of West Corporation (the “Company”) on Form 10-Q for the period ended March 31, 2015 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jan D. Madsen, Chief Financial Officer and Treasurer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request.

/s/ Jan D. Madsen

Jan D. Madsen

Chief Financial Officer and Treasurer

May 7, 2015

XML

Acquisitions - Additional Information (Detail) (USD $)	0 Months Ended	3 Months Ended		0 Months Ended
	Nov. 03, 2014 Brand	Mar. 31, 2015	Mar. 31, 2014	Sep. 02, 2014	Jun. 13, 2014	Apr. 21, 2014	Dec. 31, 2014	Dec. 31, 2013
Business Acquisition [Line Items]
Number of brands	2
Working capital adjustment	$ 900,000
Preliminary purchase price allocation, goodwill recorded		1,866,978,000					1,884,920,000	1,671,205,000
Adjustments to preliminary purchase price allocation		0
Total acquisition costs expensed		800,000	300,000
Revenue		35,200,000
911 Enable [Member]
Business Acquisition [Line Items]
Purchase price of acquisition				42,400,000
Preliminary purchase price allocation, goodwill recorded				20,289,000
Preliminary purchase price allocation, intangible assets recorded				21,685,000
Date of acquisition		Sep. 02, 2014
Health Advocate [Member]
Business Acquisition [Line Items]
Purchase price of acquisition					265,900,000
Preliminary purchase price allocation, goodwill recorded					156,014,000
Preliminary purchase price allocation, intangible assets recorded					151,990,000
Date of acquisition		Jun. 13, 2014
Estimated number of Americans served by entity		10,000,000
Health Advocate [Member] | Minimum [Member]
Business Acquisition [Line Items]
Number client relationships		10,000
School Reach [Member]
Business Acquisition [Line Items]
Purchase price of acquisition	13,500,000
Preliminary purchase price allocation, goodwill recorded	6,966,000	7,000,000
Preliminary purchase price allocation, intangible assets recorded	7,350,000	7,400,000
School Messenger [Member]
Business Acquisition [Line Items]
Purchase price of acquisition						77,400,000
Preliminary purchase price allocation, goodwill recorded						50,386,000
Preliminary purchase price allocation, intangible assets recorded						$ 40,145,000
Date of acquisition		Apr. 21, 2014

XML

Stock-Based Compensation - Summary of Executive Management Rollover Options (Detail) (USD $)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of Options, Exercised	(59,816)	(66,226)
Executive Management Rollover Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of Options, Beginning Balance	12,416
Number of Options, Exercised	(12,416)
Weighted Average Exercise Price, Beginning Balance	5.47
Weighted Average Exercise Price, Exercised	5.47

XML

Long-Term Obligations - Amended and Extended Asset Securitization - Additional Information (Detail) (USD $)	3 Months Ended	12 Months Ended
	Mar. 31, 2015	Dec. 31, 2014
Debt Instrument [Line Items]
Expected accounts receivable financing available under securitization facility low end of range	$ 130,000,000
Expected accounts receivable financing available under securitization facility high end of range	150,000,000
Amended and Extended Facility [Member]
Debt Instrument [Line Items]
Amount received on signing of amendment	185,000,000
Interest rate margins for Senior Secured Loans, Variable rate basis spread	1.35%
Commitment fees on unused portion of available commitments	0.45%
Highest balance outstanding	185,000,000	185,000,000
Outstanding amount from securitization facility		$ 185,000,000

XML

Stock-Based Compensation - Summary of Estimated Fair Value of 2006 EIP Option Awards on Grant Date Using Black-Scholes Option (Detail) (USD $)	3 Months Ended
	Mar. 31, 2014
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Risk-free interest rate	2.04%
Dividend yield	3.56%
Expected volatility	30.12%
Expected life (years)	6 years 3 months
Fair value of the option award	$ 5.27

XML

Accrued Expenses - Accrued Expenses (Detail) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Payables and Accruals [Abstract]
Accrued wages	$ 56,939	$ 52,311
Accrued phone	55,075	45,501
Accrued other taxes (non-income related)	39,278	39,249
Interest payable	29,880	44,523
Deferred income tax	8,502	1,117
Accrued employee benefit costs	1,265	3,261
Income taxes payable	2,131	1,045
Accrued lease expense	2,640	3,216
Acquisition obligation		6,115
Other current liabilities	34,797	32,086
Total	$ 230,507	$ 228,424

XML

Segment Reporting, Geographic and Customer Information (Tables)

3 Months Ended

Mar. 31, 2015

Segment Reporting [Abstract]

Geographic Information by Organizational Region

Geographic information by organizational region, is noted below:

	For the three months ended March 31,
(In thousands)	2015		2014
Revenue:
Americas - United States	$	447,213	$	404,849
Europe, Middle East & Africa (EMEA)		77,977		85,672
Asia Pacific		34,511		38,626
Americas - Other		5,789		5,993
Total	$	565,490	$	535,140
	As of March 31, 2015		As of December 31, 2014
Long-Lived Assets:
Americas - United States	$	2,644,059	$	2,686,553
Europe, Middle East & Africa (EMEA)		156,054		176,817
Asia Pacific		17,286		17,891
Americas - Other		1,714		1,816
Total	$	2,819,113	$	2,883,077

XML

Earnings Per Share - Earnings (Loss) Per Common Share (Detail) (USD $)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Earnings per common share- basic:
Continuing Operations	$ 0.58	$ 0.50
Discontinued operations	$ 0.38	$ 0.05
Total earnings per share-basic	$ 0.96	$ 0.55
Earnings per common share- diluted:
Continuing Operations	$ 0.56	$ 0.49
Discontinued operations	$ 0.37	$ 0.05
Total earnings per share-diluted	$ 0.93	$ 0.54

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Discontinued Operations (Tables)

3 Months Ended

Mar. 31, 2015

Discontinued Operations and Disposal Groups [Abstract]

Summary of Results of Discontinued Operations

The following table summarizes the results of discontinued operations for the three months ended March 31, 2015 and 2014:

	Three months ended March 31,
(Amounts in thousands)	2015		2014
Revenue	$	102,251	$	142,939
Operating income		3,300		7,667
Gain on disposal		48,556		—
Income before income tax expense		51,683		7,636
Income tax expense		19,817		3,455
Income from discontinued operations	$	31,866	$	4,181

Summary of Assets and Liabilities of Discontinued Operations

The following is a summary of the assets and liabilities of discontinued operations which were held for sale as of March 31, 2015 and December 31, 2014:

	As of
	March 31, 2015		December 31, 2014
(Amounts in thousands)
Assets:
Cash and cash equivalents	$	—	$	—
Trust and restricted cash		—		2,411
Accounts receivable net of allowance of $0 and $521		—		92,699
Deferred income taxes		—		8,974
Other assets		—		5,499
Property and equipment, net		17,515		38,146
Goodwill		—		152,716
Intangible and other assets		—		4,160
Total assets held for sale	$	17,515	$	304,605
Liabilities:
Accounts payable	$	—	$	19,660
Accrued expenses		—		29,249
Deferred income taxes		—		33,181
Other liabilities		—		2,698
Total liabilities held for sale	$	—	$	84,788
Net assets held for sale	$	17,515	$	219,817

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Stock-Based Compensation - 2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan - Additional Information (Detail)	3 Months Ended
	Mar. 31, 2015	Dec. 31, 2012
EIP [Member] | Prior Year [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
The annual vesting and exercisable percentage options awarded		20.00%
Option Certificate [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
The annual vesting and exercisable percentage options awarded		25.00%
Long-Term Incentive Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock based payment award vesting period	4 years
The annual vesting and exercisable percentage options awarded	25.00%
Common stock granted under plan	8,500,000
Maximum [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock based payment award vesting period	4 years
Maximum [Member] | EIP [Member] | Prior Year [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock based payment award vesting period	5 years
Maximum [Member] | Restricted Stock [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock based payment award vesting period	4 years
Minimum [Member] | Restricted Stock [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock based payment award vesting period	3 years

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Goodwill and Other Intangible Assets - Summary of Activity in Goodwill (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended	12 Months Ended
	Mar. 31, 2015	Dec. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]
Beginning balance	$ 1,884,920	$ 1,671,205
Acquisitions		234,964
Foreign currency translation adjustment	(16,632)	(21,023)
Acquisition accounting adjustments	(1,310)	(226)
Ending balance	$ 1,866,978	$ 1,884,920

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Discontinued Operations - Summary of Assets and Liabilities of Discontinued Operations (Detail) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Assets:
Cash and cash equivalents	$ 0	$ 0
Trust and restricted cash		2,411
Accounts receivable net of allowance of $0 and $521		92,699
Deferred income taxes		8,974
Other assets		5,499
Property and equipment, net	17,515	38,146
Goodwill		152,716
Intangible and other assets		4,160
Total assets held for sale	17,515	304,605
Liabilities:
Accounts payable		19,660
Accrued expenses		29,249
Deferred income taxes		33,181
Other liabilities		2,698
Total liabilities held for sale		84,788
Net assets held for sale	$ 17,515	$ 219,817

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Stock-Based Compensation - 2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan - Stock Options - Additional Information (Detail) (USD $) In Millions, except Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2015 Companies
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted and outstanding, expected to vest	2,700,000
Intrinsic value of vested options	$ 12.4
Aggregate intrinsic value of options outstanding	19.9
Aggregate intrinsic value of options outstanding, vested and expected to vest	$ 19.1
Share based compensation historical volatility period	5 years
Number of companies in peer group	12
Executive Management Rollover Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of options granted	0

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Accumulated Other Comprehensive (Loss) - Reclassifications Out of Accumulated Other Comprehensive Income (Loss) (Parenthetical) (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Equity [Abstract]
Foreign currency translation adjustment, tax	$ 17,321	$ 1,349

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Long-Term Obligations - Summary of Long-Term Obligations (Detail) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Debt Instrument [Line Items]
Long-term debt	$ 3,470,819	$ 3,658,786
Less: current maturities	(18,433)	(16,246)
Long-term obligations	3,452,386	3,642,540
Senior Secured Term Loan Facility, Due 2016 [Member]
Debt Instrument [Line Items]
Long-term debt	309,756	310,536
Senior Secured Term Loan Facility, Due 2018 [Member]
Debt Instrument [Line Items]
Long-term debt	1,813,250	1,813,250
Accounts Receivable Securitization, Due 2018 [Member]
Debt Instrument [Line Items]
Long-term debt		185,000
Senior Secured Term Loan A Facility, Due 2019 [Member]
Debt Instrument [Line Items]
Long-term debt	347,813	350,000
Senior Notes Due 2022 [Member]
Debt Instrument [Line Items]
Long-term debt	$ 1,000,000	$ 1,000,000

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Condensed Consolidated Statements of Cash Flows (Unaudited) (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Statement of Cash Flows [Abstract]
Income taxes paid, refunds	$ 202	$ 2,116

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Segment Reporting, Geographic and Customer Information - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2015 Segment	Mar. 31, 2014
Foreign Currency Translation [Line Items]
Number of operating segments	5
Number of reportable segments	1
Foreign currency exchange rate of west corporation or any of its subsidiaries	$ 1.2	$ (1.3)
Percentages of revenue	44.00%	47.00%
Aggregate revenue as a percentage of total revenue that no client accounted	Greater than 10%	Greater than 10%
Non-U.S Countries [Member]
Foreign Currency Translation [Line Items]
Percentages of consolidated revenue	21.00%	24.00%
United Kingdom [Member]
Foreign Currency Translation [Line Items]
Percentages of consolidated revenue	12.00%	13.00%
Aggregate revenue as a percentage of total revenue from largest one client	10.00%	10.00%

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Goodwill and Other Intangible Assets - Summary of Major Intangible Assets (Detail) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	$ 900,089	$ 915,319
Accumulated Amortization	(528,785)	(527,153)
Net Intangible Assets	371,304	388,166
Client Relationships [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	609,526	622,285
Accumulated Amortization	(405,496)	(409,611)
Net Intangible Assets	204,030	212,674
Technology & Patents [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	166,752	168,932
Accumulated Amortization	(86,067)	(82,536)
Net Intangible Assets	80,685	86,396
Trade Names and Trademarks (Finite-Lived) [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	65,577	65,866
Accumulated Amortization	(23,698)	(22,333)
Net Intangible Assets	41,879	43,533
Other Intangible Assets [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	20,524	20,526
Accumulated Amortization	(13,524)	(12,673)
Net Intangible Assets	7,000	7,853
Trade Names (Indefinite-lived) [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	37,710	37,710
Net Intangible Assets	$ 37,710	$ 37,710

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Long-Term Obligations (Tables)

3 Months Ended

Mar. 31, 2015

Debt Disclosure [Abstract]

Summary of Long-term Obligations

Long-term debt is carried at amortized cost. Long-term obligations consisted of the following as of:

(Amounts in thousands)	March 31, 2015			December 31, 2014
Senior Secured Term Loan Facility, due 2016	$	309,756		$	310,536
Senior Secured Term Loan Facility, due 2018		1,813,250			1,813,250
Accounts Receivable Securitization, due 2018		—			185,000
Senior Secured Term Loan A Facility, due 2019		347,813			350,000
5 3/8% Senior Notes, due 2022		1,000,000			1,000,000
		3,470,819			3,658,786
Less: current maturities		(18,433	)		(16,246	)
Long-term obligations	$	3,452,386		$	3,642,540

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Accrued Expenses (Tables)

3 Months Ended

Mar. 31, 2015

Other Liabilities Disclosure [Abstract]

Accrued Expenses

Accrued expenses consisted of the following as of:

(Amounts in thousands)	March 31, 2015		December 31, 2014
Accrued wages	$	56,939	$	52,311
Accrued phone		55,075		45,501
Accrued other taxes (non-income related)		39,278		39,249
Interest payable		29,880		44,523
Deferred income tax		8,502		1,117
Accrued employee benefit costs		1,265		3,261
Income taxes payable		2,131		1,045
Accrued lease expense		2,640		3,216
Acquisition obligation		—		6,115
Other current liabilities		34,797		32,086
	$	230,507	$	228,424

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Stock-Based Compensation - Additional Information (Detail) (USD $)	3 Months Ended		0 Months Ended	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014	Jan. 02, 2015	Dec. 31, 2013	Dec. 31, 2014
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock issued	9,410
Fair value of common stock issued	$ 300,000
Common stock, shares authorized	475,000				475,000
Common stock, shares issued	84,449				84,272
Compensation expense	5,400,000	3,600,000
Shares issued under the ESPP	58,562	77,198
Non-employee Directors [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock based payment award vesting period	1 year
Chief Financial Officer [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock issued			37,500
Fair value of common stock issued			1,200,000
Stock based payment award vesting period			4 years
Award exercisable rate			25.00%
Stock Compensation Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock, shares authorized				1,000,000
Percentage of annual compensation designated by employees				50.00%
Maximum shares purchasable per person				2,000
Percentage of shares purchase price to market closing price				85.00%
Maximum voting power				5.00%
Maximum stock purchased to fair market value				25,000
Common stock, shares issued	329,787
Compensation expense	400,000	300,000
Shares issued under the ESPP	58,562
2006 EIP and 2013 LTIP [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock issued	46,910
Unrecorded and unrecognized compensation expense related to unvested share based compensation stock options	6,000,000	12,400,000
Unrecorded and unrecognized compensation expense related to unvested share based compensation on restricted stock, Recognition period	1 year 3 months 18 days
2013 LTIP [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecorded and unrecognized compensation expense related to unvested share based compensation on restricted stock, Recognition period	3 years 9 months
Unrecorded and unrecognized compensation expense related to unvested share based compensation on restricted stock	$ 37,500,000	$ 3,800,000

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Goodwill and Other Intangible Assets - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense for finite-lived intangible asset	$ 16.5	$ 11.8

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Stock-Based Compensation (Tables)

3 Months Ended

Mar. 31, 2015

Postemployment Benefits [Abstract]

Summary of Stock or Stock Option Activity under 2006 EIP and 2013 LTIP

The following table presents the stock or stock option activity under the 2006 EIP and 2013 LTIP for the three months ended March 31, 2015.

	Stock or Options Available for Grant			Options Outstanding
				Number of Options			Weighted Average Exercise Price
Balance at January 1, 2015		6,278,516			2,954,227		$	27.05
Options granted		—			—			—
Options exercised		—			(52,400	)		22.92
Canceled or forfeited (2013 LTIP)		26,946			(26,946	)		23.99
Canceled or forfeited (2006 EIP)		—			(64,892	)		28.06
Restricted stock granted		(46,910	)		—			—
Restricted stock cancelled		76,423			—			—
Balance at March 31, 2015		6,334,975			2,809,989		$	27.13

Summary of Information Regarding Options Granted under Executive Incentive Plan

The following table presents information regarding the options granted under the 2006 EIP and 2013 LTIP at March 31, 2015:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Weighted Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.00 - $13.12		86,509		1.40	$	13.12		86,509	$	13.12
	13.13 -   28.88		2,109,545		6.87		25.18		1,266,061		25.45
	28.89 -   50.88		588,237		5.70		33.98		588,237		33.98
	50.89 -   84.80		25,698		3.85		77.57		22,096		77.54
$	0.00 - $84.80		2,809,989		6.43	$	27.13		1,962,903	$	28.05

Executive Management Rollover Options

	Options Outstanding
Executive Management Rollover Options				Weighted
	Number			Average
	of Shares			Exercise Price
Balance at January 1, 2015		12,416		$	5.47
Exercised		(12,416	)		5.47
Balance at March 31, 2015		—		$	—

Summary of Estimated Fair Value of 2006 EIP Option Awards on Grant Date Using Black-Scholes Option

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation. The fair value of each option granted was estimated on the date of grant using a Black-Scholes option pricing model with the following weighted average assumptions for grants during the three months ended March 31, 2014. No options were granted during the three months ended March 31, 2015.

	Three months
	ended March 31, 2014
Risk-free interest rate		2.04	%
Dividend yield		3.56	%
Expected volatility		30.12	%
Expected life (years)		6.25
Fair value of the option award	$	5.27

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Earnings Per Share (Tables)

3 Months Ended

Mar. 31, 2015

Earnings Per Share [Abstract]

Weighted Average Number of Shares Outstanding

	Three months ended March 31,
(Amounts in thousands, except per share amounts)	2015		2014
Earnings per common share- basic:
Continuing operations	$	0.58	$	0.50
Discontinued operations		0.38		0.05
Total earnings per share-basic	$	0.96	$	0.55
Earnings per common share- diluted:
Continuing operations	$	0.56	$	0.49
Discontinued operations		0.37		0.05
Total earnings per share-diluted	$	0.93	$	0.54
Weighted average number of shares outstanding:
Basic common		84,125		83,803
Dilutive impact of Equity Incentive Plans:
Common shares		2,101		1,423
Diluted common shares		86,226		85,226

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Condensed Consolidated Statements of Cash Flows (Unaudited) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
CASH FLOWS FROM OPERATING ACTIVITIES:
Income from continuing operations	$ 48,634	$ 42,097
Adjustments to reconcile income from continuing operations to net cash flows from operating activities:
Depreciation	27,102	25,132
Amortization	19,819	14,698
Provision for share-based compensation	5,429	3,610
Deferred income tax expense	2,961	2,831
Amortization of deferred financing costs	5,002	4,874
Other	216	5
Changes in operating assets and liabilities
Accounts receivable	(19,501)	(14,172)
Other assets	(18,596)	(29,288)
Accounts payable	31,394	13,463
Accrued wages and benefits	2,629	6,415
Accrued interest	(14,643)	(6,083)
Other liabilities and income tax payable	(32,050)	14,230
Net cash flows from continuing operating activities	58,396	77,812
Net cash flows (used in) from discontinued operating activities	(5,279)	7,666
Total net cash flows from operating activities	53,117	85,478
CASH FLOWS USED IN INVESTING ACTIVITIES:
Purchases of property and equipment	(36,307)	(32,248)
Other	(2,096)	816
Net cash flows used in continuing investing activities	(38,403)	(31,432)
Net cash flows from (used in) discontinued investing activities	263,806	(3,942)
Total net cash flows from (used in) investing activities	225,403	(35,374)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit facilities	139,000
Payments on revolving credit facilities	(324,000)
Payment of deferred financing and other debt-related costs	(81)	(5,766)
Principal repayments on long-term obligations	(2,968)
Proceeds from stock options and ESPP shares including excess tax benefits	2,137	1,960
Dividends paid	(18,973)	(18,910)
Repurchase of common stock	(29,597)
Net cash flows used in continuing financing activities	(234,482)	(22,716)
Net cash flows (used in) from discontinued financing activities	0	0
Total net cash flows used in financing activities	(234,482)	(22,716)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(5,093)	560
NET CHANGE IN CASH AND CASH EQUIVALENTS	38,945	27,948
CASH AND CASH EQUIVALENTS, Beginning of period	115,061	230,041
CASH AND CASH EQUIVALENTS, End of period	154,006	257,989
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	48,349	49,727
Cash paid during the period for income taxes, net of refunds of $202 and $2,116	37,931	23,135
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Accrued obligations for the purchase of property and equipment	14,347	6,848
SUPPLEMENTAL DISCLOSURE OF NONCASH FINANCING ACTIVITIES:
Accrued dividends	$ 308	$ 55

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Accumulated Other Comprehensive (Loss) (Tables)

3 Months Ended

Mar. 31, 2015

Equity [Abstract]

Reclassifications Out of Accumulated Other Comprehensive Income (Loss)

Activity within accumulated other comprehensive (loss) for the three months ended March 31, 2015 and 2014, was for foreign currency translation of our foreign subsidiaries and is presented net of tax.

(Amounts in thousands)	Accumulated Other Comprehensive Loss
BALANCE, January 1, 2015	$	(37,506	)
Foreign currency translation adjustment, net of tax of $17.321		(29,889	)
BALANCE, March 31, 2015	$	(67,395	)
BALANCE, January 1, 2014	$	(12,200	)
Foreign currency translation adjustment, net of tax of $1,349		(2,285	)
BALANCE, March 31, 2014	$	(14,485	)

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Acquisitions - Summary of Estimated Fair Values of Assets Acquired and Liabilities Assumed at Acquisition (Detail) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014	Dec. 31, 2013	Nov. 03, 2014	Jun. 13, 2014	Sep. 02, 2014	Apr. 21, 2014
Business Acquisition [Line Items]
GOODWILL	$ 1,866,978	$ 1,884,920	$ 1,671,205
School Reach [Member]
Business Acquisition [Line Items]
Working Capital				(2,056)
Property and equipment				342
Intangible assets	7,400			7,350
GOODWILL	7,000			6,966
Total assets acquired				12,602
Net assets acquired				12,602
Health Advocate [Member]
Business Acquisition [Line Items]
Working Capital					1,373
Property and equipment					7,439
Other assets, net					72
Intangible assets					151,990
GOODWILL					156,014
Total assets acquired					316,888
Non-current deferred taxes					43,034
Long-term liabilities					7,964
Total liabilities assumed					50,998
Net assets acquired					265,890
911 Enable [Member]
Business Acquisition [Line Items]
Working Capital						596
Property and equipment						59
Intangible assets						21,685
GOODWILL						20,289
Total assets acquired						42,629
Long-term liabilities						258
Total liabilities assumed						258
Net assets acquired						42,371
School Messenger [Member]
Business Acquisition [Line Items]
Working Capital							(9,751)
Property and equipment							1,574
Intangible assets							40,145
GOODWILL							50,386
Total assets acquired							82,354
Non-current deferred taxes							4,231
Long-term liabilities							751
Total liabilities assumed							4,982
Net assets acquired							$ 77,372

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Stock-Based Compensation - Summary of Information Regarding Options Granted Under Executive Incentive Plan (Detail) (USD $)	3 Months Ended
	Mar. 31, 2015
0.00-13.12 [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 0.00
Exercise Price, Upper Limit	$ 13.12
Outstanding Number of Options	86,509
Weighted Average Remaining Contractual Life (years)	1 year 4 months 24 days
Outstanding Weighted Average Exercise Price	$ 13.12
Exercisable Number of Options	86,509
Exercisable Weighted Average Exercise Price	$ 13.12
13.13-28.88 [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 13.13
Exercise Price, Upper Limit	$ 28.88
Outstanding Number of Options	2,109,545
Weighted Average Remaining Contractual Life (years)	6 years 10 months 13 days
Outstanding Weighted Average Exercise Price	$ 25.18
Exercisable Number of Options	1,266,061
Exercisable Weighted Average Exercise Price	$ 25.45
28.89-50.88 [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 28.89
Exercise Price, Upper Limit	$ 50.88
Outstanding Number of Options	588,237
Weighted Average Remaining Contractual Life (years)	5 years 8 months 12 days
Outstanding Weighted Average Exercise Price	$ 33.98
Exercisable Number of Options	588,237
Exercisable Weighted Average Exercise Price	$ 33.98
50.89-84.80 [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 50.89
Exercise Price, Upper Limit	$ 84.80
Outstanding Number of Options	25,698
Weighted Average Remaining Contractual Life (years)	3 years 10 months 6 days
Outstanding Weighted Average Exercise Price	$ 77.57
Exercisable Number of Options	22,096
Exercisable Weighted Average Exercise Price	$ 77.54
0.00-84.80 [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 0.00
Exercise Price, Upper Limit	$ 84.80
Outstanding Number of Options	2,809,989
Weighted Average Remaining Contractual Life (years)	6 years 5 months 5 days
Outstanding Weighted Average Exercise Price	$ 27.13
Exercisable Number of Options	1,962,903
Exercisable Weighted Average Exercise Price	$ 28.05

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Condensed Consolidated Statements of Operations (Unaudited) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Income Statement [Abstract]
REVENUE	$ 565,490	$ 535,140
COST OF SERVICES	239,701	225,511
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	215,096	195,439
OPERATING INCOME	110,693	114,190
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $26 and $134	(38,842)	(48,976)
Other, net	3,839	753
Other expense	(35,003)	(48,223)
INCOME FROM CONTINUING OPERATIONS BEFORE INCOME TAX EXPENSE	75,690	65,967
INCOME TAX EXPENSE ATTRIBUTED TO CONTINUING OPERATIONS	27,056	23,870
INCOME FROM CONTINUING OPERATIONS	48,634	42,097
INCOME FROM DISCONTINUED OPERATIONS, NET OF INCOME TAXES	31,866	4,181
NET INCOME	$ 80,500	$ 46,278
EARNINGS PER COMMON SHARE - BASIC:
Continuing Operations	$ 0.58	$ 0.50
Discontinued operations	$ 0.38	$ 0.05
Total Earnings Per Common Share - Basic	$ 0.96	$ 0.55
EARNINGS PER COMMON SHARE - DILUTED:
Continuing Operations	$ 0.56	$ 0.49
Discontinued operations	$ 0.37	$ 0.05
Total Earnings Per Common Share - Diluted	$ 0.93	$ 0.54
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic common	84,125	83,803
Diluted Common	86,226	85,226
DIVIDENDS DECLARED:
Dividends declared per share	$ 0.225	$ 0.225

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Goodwill and Other Intangible Assets - Summary of Estimated Future Annual Amortization Expense for Intangible Assets (Detail) (USD $) In Millions, unless otherwise specified	Mar. 31, 2015
Goodwill and Intangible Assets Disclosure [Abstract]
2015	$ 63.1
2016	51.1
2017	41.7
2018	37.6
2019	33.7
2020	$ 28.0

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Condensed Consolidated Balance Sheets (Unaudited) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
CURRENT ASSETS:
Cash and cash equivalents	$ 154,006	$ 115,061
Trust and restricted cash	20,476	18,573
Accounts receivable, net of allowance of $9,555 and $7,544	378,127	355,625
Prepaid assets	53,309	45,242
Deferred expenses	59,805	65,317
Other current assets	43,868	30,575
Assets held for sale	17,515	304,605
Total current assets	727,106	934,998
PROPERTY AND EQUIPMENT:
Property and equipment	1,020,170	1,045,769
Accumulated depreciation and amortization	(696,539)	(695,739)
Total property and equipment, net	323,631	350,030
GOODWILL	1,866,978	1,884,920
INTANGIBLE ASSETS, net of accumulated amortization of $528,785 and $527,153	371,304	388,166
OTHER ASSETS	257,200	259,961
TOTAL ASSETS	3,546,219	3,818,075
CURRENT LIABILITIES:
Accounts payable	99,560	91,353
Deferred revenue	131,271	144,413
Accrued expenses	230,507	228,424
Current maturities of long-term debt	18,433	16,246
Liabilities held for sale		84,788
Total current liabilities	479,771	565,224
LONG-TERM OBLIGATIONS, less current maturities	3,452,386	3,642,540
DEFERRED INCOME TAXES	88,470	96,632
OTHER LONG-TERM LIABILITIES	173,319	173,320
Total liabilities	4,193,946	4,477,716
COMMITMENTS AND CONTINGENCIES (Note 12)
STOCKHOLDERS' DEFICIT:
Common stock $0.001 par value, 475,000 shares authorized, 84,449 and 84,272 shares issued and 83,357 and 84,180 shares outstanding	84	84
Additional paid-in capital	2,166,045	2,155,864
Retained deficit	(2,711,556)	(2,772,775)
Accumulated other comprehensive loss (Note 10)	(67,395)	(37,506)
Treasury stock at cost (1,092 shares and 92 shares)	(34,905)	(5,308)
Total stockholders' deficit	(647,727)	(659,641)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	$ 3,546,219	$ 3,818,075

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Earnings Per Share - Additional Information (Detail)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Earnings Per Share [Abstract]
Options outstanding to purchase common stock	41,323	2,734,583

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Discontinued Operations - Additional Information (Detail) (USD $)	0 Months Ended	3 Months Ended
	Mar. 03, 2015	Mar. 31, 2015	Dec. 31, 2014
Schedule Of Discontinued Operations [Line Items]
Sale of disposal group	$ 275,000,000
Discontinued Operation, Gain (Loss) from Disposal of Discontinued Operation, before Income Tax		48,556,000
Discontinued Operation, Gain (Loss) on Disposal of Discontinued Operation, Net of Tax		29,600,000	38,200,000
Discontinued Operation, Gain (Loss) on Disposal of Discontinued Operation, Tax Benefit			8,600,000
Assets held for sale		17,515,000	304,605,000
Purchase Agreement [Member]
Schedule Of Discontinued Operations [Line Items]
Discontinued operations, indemnification amount		13,750,000
Discontinued operations, indemnification amount		$ 275,000,000

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Segment Reporting, Geographic and Customer Information

3 Months Ended

Mar. 31, 2015

Segment Reporting [Abstract]

Segment Reporting, Geographic and Customer Information

11. SEGMENT REPORTING, GEOGRAPHIC AND CUSTOMER INFORMATION

Following the divestiture on March 3, 2015, we implemented a revised organizational structure, which our Chief Executive Officer utilizes for making strategic and operational decisions and allocating resources. The Company manages various technology-driven communication service businesses with an operating focus consistent with the revised organizational structure for clients in various industries and geographic locations.

The Company’s Chief Executive Officer, who has been identified as the Chief Operating Decision Maker (“CODM”), reviews financial information prepared on a consolidated basis accompanied by disaggregated revenue and Adjusted EBITDA information by operating segment. The operating segments are organized for operational reasons and serve similar customers and industries. Each of our operating segments manage and process large scale, complex transactions that help our clients communicate effectively and efficiently with their customers. Based on an overall evaluation of all facts and circumstances, including consideration of the economic characteristics of the operating segments, the Company has aggregated its five operating segments into one reportable segment. Beginning in the first quarter of 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

For the three months ended March 31, 2015 and 2014, revenues from non-U.S. countries represented approximately 21% and 24%, respectively, of consolidated revenues. During the three months ended March 31, 2015 and 2014 revenue from the United Kingdom accounted for 12% and 13% of consolidated revenue, respectively. The United Kingdom was the only foreign country which accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, is noted below:

	For the three months ended March 31,
(In thousands)	2015		2014
Revenue:
Americas - United States	$	447,213	$	404,849
Europe, Middle East & Africa (EMEA)		77,977		85,672
Asia Pacific		34,511		38,626
Americas - Other		5,789		5,993
Total	$	565,490	$	535,140
	As of March 31, 2015		As of December 31, 2014
Long-Lived Assets:
Americas - United States	$	2,644,059	$	2,686,553
Europe, Middle East & Africa (EMEA)		156,054		176,817
Asia Pacific		17,286		17,891
Americas - Other		1,714		1,816
Total	$	2,819,113	$	2,883,077

The aggregate gain (loss) on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $1.2 million and $(1.3) million for the three months ended March 31, 2015 and 2014, respectively.

During the three months ended March 31, 2015 and 2014, our largest 100 clients represented 44% and 47% of our total revenue, respectively. During the three months ended March 31, 2015 and 2014, no client represented greater than 10% of our consolidated revenue.

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Discontinued Operations - Summary of Results of Discontinued Operations (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Discontinued Operations and Disposal Groups [Abstract]
Revenue	$ 102,251	$ 142,939
Operating income	3,300	7,667
Gain on disposal	48,556
Income before income tax expense	51,683	7,636
Income tax expense	19,817	3,455
Income from discontinued operations	$ 31,866	$ 4,181

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Basis of Consolidation and Presentation of Financial Statements (Policies)

3 Months Ended

Mar. 31, 2015

Accounting Policies [Abstract]

Discontinued Operations

Discontinued Operations: On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014.

As a result of the sale, the related operating results for these businesses have been reflected as discontinued operations for all periods presented and the related assets and liabilities are classified as held for sale and measured at the lower of their carrying amount or fair value less costs to sell at December 31, 2014. Unless otherwise stated, financial results discussed herein refer to continuing operations.

Following the divestiture on March 3, 2015, we implemented a revised organizational structure, which our Chief Executive Officer utilizes for making strategic and operational decisions and allocating resources. Under the revised organizational structure, our five operating segments are aggregated into one reportable segment. Beginning in the first quarter of 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

Basis of Consolidation

Basis of Consolidation - The unaudited condensed consolidated financial statements include the accounts of West and its wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2014. All intercompany balances and transactions have been eliminated. Our results for the three months ended March 31, 2015 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Use of Estimates

Use of Estimates - The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition

Revenue Recognition - The Company’s revenue recognition policies follow the standards established by the Securities and Exchange Commission Topic 13: Revenue Recognition. Revenue is recognized when persuasive evidence of an arrangement exists, delivery has occurred or services have been rendered, price is fixed or determinable and collectability is reasonably assured. Amounts billed in advance of providing service are deferred and recorded as deferred revenue or other long-term liabilities on the balance sheet until service has been provided.

Dividend

Dividend - We funded the dividends paid in 2014 and the first three months of 2015 with cash generated by our operations and we anticipate funding future dividends with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On February 19, 2015, we paid a $0.225 per common share quarterly dividend. The total dividend paid was approximately $19.0 million to stockholders of record as of the close of business on February 9, 2015. On May 5, 2015, we announced a $0.225 per common share quarterly dividend. The dividend is payable May 28, 2015 to stockholders of record as of the close of business on May 18, 2015.

Secondary Public Offering

Public Offering - On March 18, 2015, we completed an underwritten public offering of 12,650,000 shares of common stock by certain of our existing stockholders at a public offering price of $30.75 per share, including 1,650,000 shares of common stock sold by the selling stockholders pursuant to the full exercise of the underwriters’ option to purchase additional shares. Concurrently with the closing of the offering, we repurchased 1,000,000 shares of common stock from the selling stockholders at $29.596875 per share, which was the purchase price at which the shares of common stock were sold to the public in the underwritten offering, less underwriting discounts and commissions in a private transaction for an aggregate purchase price of approximately $29.6 million.

Recent Accounting Pronouncements

Recent Accounting Pronouncements - In April 2015, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2015-03, Interest-Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs, which changes the presentation of debt issuance costs in the balance sheet. Under the new guidance, debt issuance costs will be reported as a direct deduction from the related liability rather than as an asset. The guidance is effective for annual periods beginning after December 15, 2015. The new guidance requires retrospective application and early adoption is permitted. The Company is considering early adoption of this guidance. The adoption of this guidance is not expected to have a material impact on the consolidated financial statements of the Company.

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers, which requires companies to recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration it expects to be entitled in exchange for those goods or services. In April 2015, the FASB voted for a one-year deferral of the effective date of the new revenue recognition standard. If approved, the new standard will become effective for the Company beginning with the first quarter 2018 and can be adopted either retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption. The Company is in the process of assessing the impact of this standard on the Company’s financial statements.

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Condensed Consolidated Balance Sheets (Unaudited) (Parenthetical) (USD $) In Thousands, except Share data, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Statement of Financial Position [Abstract]
Accounts receivable, allowance	$ 9,555	$ 7,544
Accumulated amortization	$ 528,785	$ 527,153
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	475,000	475,000
Common stock, shares issued	84,449	84,272
Common stock, shares outstanding	83,357	84,180
Treasury stock, shares	1,092	92

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Condensed Consolidated Statements of Operations (Unaudited) (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Income Statement [Abstract]
Interest Income	$ 26	$ 134

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Long-Term Obligations

3 Months Ended

Mar. 31, 2015

Debt Disclosure [Abstract]

Long-Term Obligations

6. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations consisted of the following as of:

(Amounts in thousands)	March 31, 2015			December 31, 2014
Senior Secured Term Loan Facility, due 2016	$	309,756		$	310,536
Senior Secured Term Loan Facility, due 2018		1,813,250			1,813,250
Accounts Receivable Securitization, due 2018		—			185,000
Senior Secured Term Loan A Facility, due 2019		347,813			350,000
5 3/8% Senior Notes, due 2022		1,000,000			1,000,000
		3,470,819			3,658,786
Less: current maturities		(18,433	)		(16,246	)
Long-term obligations	$	3,452,386		$	3,642,540

Amended and Extended Asset Securitization

Our revolving trade accounts receivable financing facility (as amended from time to time, the “Securitization Facility”) among West, certain of our receivables originating subsidiaries, West Receivables Holdings LLC, West Receivables LLC, a wholly-owned,bankruptcy-remote indirect subsidiary, and Wells Fargo, as amended and restated August 26, 2013, provides for up to $185.0 million in receivables financing through August 27, 2018. The Securitization Facility provides for an unused commitment fee of 0.45% and a LIBOR spread on borrowings of 135 basis points. Under the Securitization Facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes.

The Securitization Facility has been amended from time to time to add originators, modify eligibility criteria for receivables and clarify the facility’s reporting metrics. The Securitization Facility was most recently amended as of February 25, 2015 (“2015 Amendment”) primarily to provide for the divestiture of several of our agent-based businesses, a portion of which previously had been included in the Securitization Facility, to add originators and to modify certain concentration limits and reserves. After giving effect to the 2015 Amendment, based on the level of eligible receivables historically generated by participating originators, we anticipate between $130.0 million to $150.0 million in receivables financing to be available under the Securitization Facility.

At March 31, 2015, the Securitization Facility was undrawn. At December 31, 2014, $185.0 million was outstanding under the Securitization Facility. The highest outstanding balance during the three months ended March 31, 2015 and year ended December 31, 2014 was $185.0 million.

At March 31, 2015, we were in compliance with our financial debt covenants.

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Document and Entity Information	3 Months Ended
	Mar. 31, 2015	May 01, 2015
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Mar. 31, 2015
Document Fiscal Year Focus	2015
Document Fiscal Period Focus	Q1
Trading Symbol	WSTC
Entity Registrant Name	WEST CORP
Entity Central Index Key	0001024657
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		83,452,286

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Fair Value Disclosures

3 Months Ended

Mar. 31, 2015

Fair Value Disclosures [Abstract]

Fair Value Disclosures

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820 Fair Value Measurements and Disclosures (“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Nonqualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with the provisions of Accounting Standards Codification 320 Investments—Debt and Equity Securities considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market; therefore the fair value of these securities is determined by Level 1 inputs.

We evaluate classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented.

The carrying amount of the trading securities of $65.8 million and $63.3 million at March 31, 2015 and December 31, 2014, respectively, were equal to the quoted prices in active markets for identical assets.

The fair value of our 5.375% senior notes based on market quotes, which we determined to be Level 2 inputs, at March 31, 2015 was approximately $977.5 million compared to the carrying amount of $1.0 billion. At December 31, 2014, the fair value of our 5.375% senior notes was approximately $965.0 million compared to the carrying amount of $1.0 billion.

The fair value of our senior secured term loan A facility based on recent trading activity, which we determined to be Level 2 inputs, at March 31, 2015, was approximately $344.3 million compared to the carrying amount of $347.8 million. At December 31, 2014, the fair value of our senior secured term loan A facility approximated the carrying amount of $350.0 million.

The fair value of our senior secured term loan facilities was estimated using current market quotes on comparable debt securities from various financial institutions. All of the inputs used to determine the fair market value of our senior secured term loan facilities are Level 2 inputs and are obtained from an independent source. The fair value of our senior secured term loan facilities at March 31, 2015 was approximately $2,120.0 million compared to the carrying amount of $2,123.0 million. The fair value of our senior secured term loan facilities at December 31, 2014 was approximately $2,074.6 million compared to the carrying amount of $2,123.8 million.

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Condensed Consolidated Statements of Comprehensive Income (Unaudited) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Statement of Comprehensive Income [Abstract]
Net income	$ 80,500	$ 46,278
Foreign currency translation adjustments, net of tax of $17,321 and $1,349	(29,889)	(2,285)
Comprehensive income	$ 50,611	$ 43,993

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Basis of Consolidation and Presentation of Financial Statements

3 Months Ended

Mar. 31, 2015

Accounting Policies [Abstract]

Basis of Consolidation and Presentation of Financial Statements

1. BASIS OF CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description: West Corporation (the “Company” or “West”) is a global provider of technology-enabled communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. We offer a broad range of communication and network infrastructure solutions that help manage or support essential communications. These solutions include unified communications and conferencing services, safety services, interactive services such as automated notifications, telecom services and specialized agent services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, education, technology and healthcare. We have sales and/or operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

Discontinued Operations: On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014.

As a result of the sale, the related operating results for these businesses have been reflected as discontinued operations for all periods presented and the related assets and liabilities are classified as held for sale and measured at the lower of their carrying amount or fair value less costs to sell at December 31, 2014. Unless otherwise stated, financial results discussed herein refer to continuing operations.

Following the divestiture on March 3, 2015, we implemented a revised organizational structure, which our Chief Executive Officer utilizes for making strategic and operational decisions and allocating resources. Under the revised organizational structure, our five operating segments are aggregated into one reportable segment. Beginning in the first quarter of 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented.

Our Services

• Unified Communications and Conferencing Services. We provide our clients with an integrated suite of unified communications and conferencing services. We combine reliable, world-class technologies with deep experience and flexibility to provide solutions that are easy to use and scalable for every client’s specific need. Our products and services can transform every aspect of business by enabling personalized engagement, meetings anywhere, enhanced productivity and immersive communication experiences.

• Interactive Services. We help our clients automate, navigate and solve their communication challenges across the customer lifecycle. We design, integrate, deliver and manage applications, services, platforms and networks that aim to improve the customer experience and drive efficiencies for our clients. Our technology uses an omni-channel approach that brings together voice, text, email, push notification, fax, video, web, social media, hosted contact center and mobile to create an automated customer experience across channels. Our technology also directly interfaces with our client’s customer relationship management (“CRM”) systems.

• Safety Services. We believe we are one of the largest providers of safety services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens.

• Telecom Services. We are a leading provider of local and national tandem switching services to service providers throughout the United States. Our services support the convergence of traditional telecom, wireless services, VoIP technologies and over-the-top service providers. We leverage our sophisticated call routing and control platform to provide tandem interconnection services to the competitive marketplace.

• Specialized Agent Services. We provide our clients with specialized services using groups of highly trained employees. These services include business-to-business services, cost containment services and healthcare advocacy services.

Basis of Consolidation - The unaudited condensed consolidated financial statements include the accounts of West and its wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2014. All intercompany balances and transactions have been eliminated. Our results for the three months ended March 31, 2015 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Use of Estimates - The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition - The Company’s revenue recognition policies follow the standards established by the Securities and Exchange Commission Topic 13: Revenue Recognition. Revenue is recognized when persuasive evidence of an arrangement exists, delivery has occurred or services have been rendered, price is fixed or determinable and collectability is reasonably assured. Amounts billed in advance of providing service are deferred and recorded as deferred revenue or other long-term liabilities on the balance sheet until service has been provided.

Dividend - We funded the dividends paid in 2014 and the first three months of 2015 with cash generated by our operations and we anticipate funding future dividends with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On February 19, 2015, we paid a $0.225 per common share quarterly dividend. The total dividend paid was approximately $19.0 million to stockholders of record as of the close of business on February 9, 2015. On May 5, 2015, we announced a $0.225 per common share quarterly dividend. The dividend is payable May 28, 2015 to stockholders of record as of the close of business on May 18, 2015.

Public Offering - On March 18, 2015, we completed an underwritten public offering of 12,650,000 shares of common stock by certain of our existing stockholders at a public offering price of $30.75 per share, including 1,650,000 shares of common stock sold by the selling stockholders pursuant to the full exercise of the underwriters’ option to purchase additional shares. Concurrently with the closing of the offering, we repurchased 1,000,000 shares of common stock from the selling stockholders at $29.596875 per share, which was the purchase price at which the shares of common stock were sold to the public in the underwritten offering, less underwriting discounts and commissions in a private transaction for an aggregate purchase price of approximately $29.6 million.

Recent Accounting Pronouncements - In April 2015, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2015-03, Interest-Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs, which changes the presentation of debt issuance costs in the balance sheet. Under the new guidance, debt issuance costs will be reported as a direct deduction from the related liability rather than as an asset. The guidance is effective for annual periods beginning after December 15, 2015. The new guidance requires retrospective application and early adoption is permitted. The Company is considering early adoption of this guidance. The adoption of this guidance is not expected to have a material impact on the consolidated financial statements of the Company.

In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers, which requires companies to recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration it expects to be entitled in exchange for those goods or services. In April 2015, the FASB voted for a one-year deferral of the effective date of the new revenue recognition standard. If approved, the new standard will become effective for the Company beginning with the first quarter 2018 and can be adopted either retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption. The Company is in the process of assessing the impact of this standard on the Company’s financial statements.

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Condensed Consolidated Statements of Stockholders' Deficit (Unaudited) (Parenthetical) (USD $)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Cash dividend per share	$ 0.225	$ 0.225
Purchase of stock at cost, shares	1,000,000
Executive Deferred Compensation Plan activity, shares distributed	49,307	59,260
Shares issued from the Employee Stock Purchase Plan	58,562	77,198
Stock options exercised including related tax benefits	59,816	66,226
Common Stock [Member]
Stock options exercised including related tax benefits	59,816	66,226
Additional Paid - in Capital [Member]
Executive Deferred Compensation Plan activity, shares distributed	49,307	59,260
Shares issued from the Employee Stock Purchase Plan	58,562	77,198
Stock options exercised including related tax benefits	59,816	66,226
Retained Deficit [Member]
Cash dividend per share	$ 0.225	$ 0.225
Treasury Stock [Member]
Purchase of stock at cost, shares	1,000,000

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Commitments and Contingencies

3 Months Ended

Mar. 31, 2015

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

12. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

In connection with the sale of certain of our agent-based businesses to Alorica Inc., we agreed to indemnify the buyer, up to the full purchase price of $275.0 million, with respect to the equity interests of the companies we sold, title to the equity and assets sold and the authority of the Company to sell the equity and assets. The Company has also agreed to indemnify the buyer for breaches of other representations and warranties in the purchase agreement for up to $13.75 million in losses, and for certain other matters.

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Stock-Based Compensation

3 Months Ended

Mar. 31, 2015

Postemployment Benefits [Abstract]

Stock-Based Compensation

8. STOCK-BASED COMPENSATION

2006 Executive Incentive Plan

Stock options granted under the West Corporation 2006 Executive Incentive Plan (“2006 EIP”) prior to 2012 vest over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. Stock options granted under the 2006 EIP in 2012 and 2013 vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

2013 Long-Term Incentive Plan

Prior to the completion of our initial public offering (“IPO”) on March 27, 2013, we adopted, and subsequently amended, the 2013 Long-Term Incentive Plan (as amended, “2013 LTIP”), which is intended to provide our officers, employees, non-employee directors and consultants with added incentive to remain employed by or perform services for us and align such individuals’ interests with those of our stockholders. Under the terms of the 2013 LTIP, 8,500,000 shares of common stock are available for stock options, restricted stock or other types of equity awards granted under the 2013 LTIP, subject to adjustment for stock splits and other similar changes in capitalization. The number of available shares will be reduced by the aggregate number of shares that become subject to outstanding awards granted under the 2013 LTIP. To the extent that shares subject to an outstanding award granted under the 2013 LTIP are not issued or delivered by reason of the expiration, termination, cancellation or forfeiture of such award or by reason of the settlement of such award in cash, then such shares will again be available under the 2013 LTIP.

Stock options granted under the 2013 LTIP vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company. Restricted stock granted under the 2013 LTIP, which is time-vested, vests over a period of three or four years, with a ratable portion of the restricted stock award vested on each anniversary of the grant date until fully vested, unless earlier forfeited as a result of termination of service to the Company prior to the applicable vesting date. Dividends are payable in respect of shares of unvested restricted stock either at the time the dividend is paid to stockholders or upon vesting of the restricted stock in accordance with the terms of the applicable restricted stock award agreement.

2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan – Stock Options

The following table presents the stock or stock option activity under the 2006 EIP and 2013 LTIP for the three months ended March 31, 2015.

	Stock or Options Available for Grant			Options Outstanding
				Number of Options			Weighted Average Exercise Price
Balance at January 1, 2015		6,278,516			2,954,227		$	27.05
Options granted		—			—			—
Options exercised		—			(52,400	)		22.92
Canceled or forfeited (2013 LTIP)		26,946			(26,946	)		23.99
Canceled or forfeited (2006 EIP)		—			(64,892	)		28.06
Restricted stock granted		(46,910	)		—			—
Restricted stock cancelled		76,423			—			—
Balance at March 31, 2015		6,334,975			2,809,989		$	27.13

At March 31, 2015, we expect that approximately 2.7 million options granted and outstanding will vest. At March 31, 2015, the intrinsic value of options vested and exercisable was approximately $12.4 million. The aggregate intrinsic value of options outstanding at March 31, 2015 was approximately $19.9 million. The aggregate intrinsic value of options outstanding, vested and expected to vest at March 31, 2015 was approximately $19.1 million.

The following table presents information regarding the options granted under the 2006 EIP and 2013 LTIP at March 31, 2015:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Weighted Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.00 - $13.12		86,509		1.40	$	13.12		86,509	$	13.12
	13.13 -   28.88		2,109,545		6.87		25.18		1,266,061		25.45
	28.89 -   50.88		588,237		5.70		33.98		588,237		33.98
	50.89 -   84.80		25,698		3.85		77.57		22,096		77.54
$	0.00 - $84.80		2,809,989		6.43	$	27.13		1,962,903	$	28.05

	Options Outstanding
Executive Management Rollover Options				Weighted
	Number			Average
	of Shares			Exercise Price
Balance at January 1, 2015		12,416		$	5.47
Exercised		(12,416	)		5.47
Balance at March 31, 2015		—		$	—

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation. The fair value of each option granted was estimated on the date of grant using a Black-Scholes option pricing model with the following weighted average assumptions for grants during the three months ended March 31, 2014. No options were granted during the three months ended March 31, 2015.

	Three months
	ended March 31, 2014
Risk-free interest rate		2.04	%
Dividend yield		3.56	%
Expected volatility		30.12	%
Expected life (years)		6.25
Fair value of the option award	$	5.27

The risk-free interest rate is based on the U.S. Treasury yield curve at the time of grant; the dividend yield is calculated as the ratio of dividends paid per share of common stock to the stock price on the date of grant; volatility is based on the five-year historical volatility of twelve public companies we consider guideline or peer companies; and the expected life is based on Staff Accounting Bulletin 107. This bulletin provides a simplified method for estimating the expected life of options.

Restricted Stock

During the three months ended March 31, 2015, pursuant to our agreement with our non-employee directors who are not affiliated with our former sponsors, we issued 9,410 shares of common stock with an aggregate fair value of approximately $300,000. These shares vest on the one-year anniversary of the date of grant. On January 2, 2015, 37,500 restricted shares with an aggregate fair value of $1.2 million were awarded to our new Chief Financial Officer. These shares vest over a period of four years with 25% of the restricted shares becoming unrestricted on each of the first through fourth anniversaries of the award.

2013 Employee Stock Purchase Plan

During the fourth quarter of 2013, we implemented the 2013 Employee Stock Purchase Plan (“ESPP”), under which the sale of 1.0 million shares of our common stock has been authorized and reserved. Employees may designate up to 50% of their annual compensation for the purchase of stock, subject to a per person limit of 2,000 shares in any offering period or calendar year. The price for shares purchased under the ESPP is 85% of the market closing price on the last day of the quarterly purchase period. No employee will be authorized to purchase common stock through the ESPP if, immediately after the purchase, the employee (or any other person whose stock would be attributed to such employee under U.S. tax law) would own stock and/or hold outstanding options to purchase stock possessing five percent (5%) or more of the total combined voting power or value of all classes of stock of the Company or of any parent of the Company or any subsidiary. In addition, no participant will be entitled to purchase stock under the ESPP at a rate which, when aggregated with his or her rights to purchase stock under all other employee stock purchase plans of the Company and its subsidiaries, exceeds $25,000 in fair market value, determined as of the date of grant (or such other limit as may be imposed by U.S. tax law), for each calendar year in which any option granted to the participant under any such plans is outstanding at any time. During the three months ended March 31, 2015, 58,562 shares were issued under the ESPP. As of March 31, 2015, 329,787 shares had been issued under the ESPP. We recognized compensation expense for this plan of $0.4 million and $0.3 million for the three months ended March 31, 2015 and 2014, respectively.

Share-Based Compensation Expense

For the three months ended March 31, 2015 and 2014, share-based compensation expense was $5.4 million and $3.6 million, respectively.

At March 31, 2015 and 2014, there was approximately $6.0 million and $12.4 million, respectively, of unrecorded and unrecognized compensation expense related to unvested stock options under the 2006 EIP and 2013 LTIP, which will be recognized over the remaining vesting period of approximately 1.3 years as of March 31, 2015.

At March 31, 2015 and 2014, there was approximately $37.5 million and $3.8 million, respectively, of unrecorded and unrecognized compensation expense, related to unvested share-based compensation on restricted stock under the 2013 LTIP, which will be recognized over the remaining vesting period of approximately 3.75 years as of March 31, 2015.

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Goodwill and Other Intangible Assets

3 Months Ended

Mar. 31, 2015

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Other Intangible Assets

4. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the changes in the carrying amount of goodwill for the year ended December 31, 2014 and the three months ended March 31, 2015:

	(Amounts in thousands)
Balance at January 1, 2014	$	1,671,205
Acquisitions		234,964
Foreign currency translation adjustment		(21,023	)
Acquisition accounting adjustments		(226	)
Balance at December 31, 2014	$	1,884,920
Balance at January 1, 2015	$	1,884,920
Foreign currency translation adjustment		(16,632	)
Acquisition accounting adjustments		(1,310	)
Balance at March 31, 2015	$	1,866,978

Other intangible assets

Below is a summary of the major intangible assets for each identifiable intangible asset:

	As of December 31, 2014
(Amounts in thousands)	Acquired		Accumulated			Net Intangible
Intangible assets	Cost		Amortization			Assets
Client Relationships	$	622,285	$	(409,611	)	$	212,674
Technology & Patents		168,932		(82,536	)		86,396
Trade names (indefinite-lived)		37,710		—			37,710
Trade names and trademarks (finite-lived)		65,866		(22,333	)		43,533
Other intangible assets		20,526		(12,673	)		7,853
Total	$	915,319	$	(527,153	)	$	388,166

	As of March 31, 2015
	Acquired		Accumulated			Net Intangible
Intangible assets	Cost		Amortization			Assets
Client Relationships	$	609,526	$	(405,496	)	$	204,030
Technology & Patents		166,752		(86,067	)		80,685
Trade names (indefinite-lived)		37,710		—			37,710
Trade names and trademarks (finite-lived)		65,577		(23,698	)		41,879
Other intangible assets		20,524		(13,524	)		7,000
Total	$	900,089	$	(528,785	)	$	371,304

Amortization expense for finite-lived intangible assets was $16.5 million and $11.8 million for the three months ended March 31, 2015 and 2014, respectively. Estimated amortization expense for the intangible assets noted above for the year 2015 and the next five years is as follows:

2015	$	63.1 million
2016	$	51.1 million
2017	$	41.7 million
2018	$	37.6 million
2019	$	33.7 million
2020	$	28.0 million

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Accumulated Other Comprehensive (Loss) - Reclassifications Out of Accumulated Other Comprehensive Income (Loss) (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Equity [Abstract]
BALANCE	$ (37,506)	$ (12,200)
Foreign currency translation adjustment, net of tax	(29,889)	(2,285)
BALANCE	$ (67,395)	$ (14,485)

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Discontinued Operations

3 Months Ended

Mar. 31, 2015

Discontinued Operations and Disposal Groups [Abstract]

Discontinued Operations

2. DISCONTINUED OPERATIONS

On March 3, 2015, we divested several of our agent-based businesses, including our consumer facing customer sales and lifecycle management, account services and receivables management businesses, for $275.0 million in cash. We completed the divestiture pursuant to a purchase agreement executed January 7, 2015 and in accordance with a plan approved by our Board of Directors on December 30, 2014.

Subject to a final working capital adjustment, the divestiture resulted in a $48.6 million gain on a pre-tax basis and a $29.6 million gain on an after tax basis which is included within income from discontinued operations. The total after tax gain realized on the sale was $38.2 million, including the $8.6 million tax benefit associated with a higher tax basis than book basis that we were required to recognize in the fourth quarter of 2014.

The following table summarizes the results of discontinued operations for the three months ended March 31, 2015 and 2014:

	Three months ended March 31,
(Amounts in thousands)	2015		2014
Revenue	$	102,251	$	142,939
Operating income		3,300		7,667
Gain on disposal		48,556		—
Income before income tax expense		51,683		7,636
Income tax expense		19,817		3,455
Income from discontinued operations	$	31,866	$	4,181

On January 30, 2015, we entered into an exclusive sales listing agreement to market certain land, building and improvements which were primarily occupied by the agent businesses we later divested on March 3, 2015. The net book value of these assets is $17.5 million and the assets are presented on our March 31, 2015 condensed consolidated balance sheet as assets held for sale and measured at the lower of their carrying amount of fair value less costs to sell.

The following is a summary of the assets and liabilities of discontinued operations which were held for sale as of March 31, 2015 and December 31, 2014:

	As of
	March 31, 2015		December 31, 2014
(Amounts in thousands)
Assets:
Cash and cash equivalents	$	—	$	—
Trust and restricted cash		—		2,411
Accounts receivable net of allowance of $0 and $521		—		92,699
Deferred income taxes		—		8,974
Other assets		—		5,499
Property and equipment, net		17,515		38,146
Goodwill		—		152,716
Intangible and other assets		—		4,160
Total assets held for sale	$	17,515	$	304,605
Liabilities:
Accounts payable	$	—	$	19,660
Accrued expenses		—		29,249
Deferred income taxes		—		33,181
Other liabilities		—		2,698
Total liabilities held for sale	$	—	$	84,788
Net assets held for sale	$	17,515	$	219,817

We have agreed to indemnify the buyer, up to the full purchase price of $275.0 million, with respect to the equity interests of the companies we sold, title to the equity and assets sold and the authority of the Company to sell the equity and assets. The Company has also agreed to indemnify the buyer for breaches of other representations and warranties in the purchase agreement for up to $13.75 million in losses, and for certain other matters.

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Acquisitions

3 Months Ended

Mar. 31, 2015

Business Combinations [Abstract]

Acquisitions

3. ACQUISITIONS

SchoolReach

On November 3, 2014, we completed the acquisition of the assets of GroupCast, L.L.C., a provider of alert and notification services for corporations, government entities and K-12 school districts that operates under two brands, GroupCast and SchoolReach (“SchoolReach”). SchoolReach is a provider of notification systems for thousands of smaller public school districts and private schools throughout the United States. The purchase price was approximately $13.5 million, less a working capital adjustment of $0.9 million, and was funded with cash on hand.

In the preliminary purchase price allocation, goodwill of $7.0 million, deductible for tax purposes, and finite-lived intangible assets of $7.4 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of SchoolReach was the expansion of our interactive services further into the education vertical market and anticipated synergies. SchoolReach has been combined with the Company’s SchoolMessenger business, within interactive services.

911 Enable

On September 2, 2014, we acquired the 911 Enable business of Connexon Group, Inc. (“911 Enable”), a provider of emergency communications solutions for IP-based enterprise customers across the United States and Canada. The purchase price was approximately $42.4 million and was funded with cash on hand.

In the preliminary purchase price allocation, goodwill of $20.3 million, deductible for tax purposes, and finite-lived intangible assets of $21.7 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of 911 Enable was the expansion of our enterprise VoIP 911 and safety communications enabling improved emergency response services to business, government, education and non-profit organizations and anticipated synergies. The acquisition was integrated into Safety Services.

Health Advocate

On June 13, 2014, we acquired Health Advocate, Inc. (“Health Advocate”), a leading provider of healthcare advocacy services. The purchase price was approximately $265.9 million and was funded with cash on hand and use of our revolving trade accounts receivable financing facility.

Health Advocate estimates it serves approximately 10 million subscribers through more than 10,000 client relationships, including many of the nation’s largest employers, by helping members personally navigate healthcare and insurance-related issues, saving them time and money. Health Advocate leverages the power of pricing transparency and personalized health communications to help members make better informed decisions and get more value out of the healthcare system. Additional services include wellness coaching, employee assistant programs (EAPs), a nurse line, biometrics screenings and chronic care solutions. Health Advocate’s technology platform combined with clinical and health plan and claims billing experts can support consumers with a wide range of healthcare or health insurance issues.

In the preliminary purchase price allocation, goodwill of $156.0 million, not deductible for tax purposes, and finite-lived intangible assets of $152.0 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of Health Advocate were the opportunity to expand our services in the healthcare industry and anticipated synergies. Further, Health Advocate’s strong competitive position in the health advocacy market and Health Advocate’s suite of consumer focused services and health solutions, provides cross-selling opportunities with our existing healthcare client base.

SchoolMessenger

On April 21, 2014, we acquired Reliance Holdings, Inc., doing business through its wholly owned subsidiary Reliance Communications, LLC as SchoolMessenger (“SchoolMessenger”), a leading provider of notification and mobile communication solutions for the K-12 education market. The purchase price was approximately $77.4 million and was funded with cash on hand.

In the purchase price allocation, goodwill of $50.4 million, not deductible for tax purposes, and finite-lived intangible assets of $40.1 million were recorded. The primary factors that contributed to a purchase price resulting in the recognition of goodwill for the acquisition of SchoolMessenger were the opportunity to expand our interactive services into the adjacent education vertical market and anticipated synergies. The acquisition was integrated into interactive services. During the three months ended March 31, 2015, we finalized our purchase price allocation for SchoolMessenger with no adjustments to the preliminary purchase price allocation.

The following table summarizes the preliminary estimated fair values of the assets acquired and liabilities assumed at the respective acquisition dates for SchoolReach, 911 Enable and Health Advocate and the final fair value of assets acquired and liabilities assumed for the SchoolMessenger acquisition.

	SchoolReach			911 Enable		Health Advocate		SchoolMessenger
(Amounts in thousands)
Working Capital	$	(2,056	)	$	596	$	1,373	$	(9,751	)
Property and equipment		342			59		7,439		1,574
Other assets, net		—			—		72		—
Intangible assets		7,350			21,685		151,990		40,145
Goodwill		6,966			20,289		156,014		50,386
Total assets acquired		12,602			42,629		316,888		82,354
Non-current deferred taxes		—			—		43,034		4,231
Long-term liabilities		—			258		7,964		751
Total liabilities assumed		—			258		50,998		4,982
Net assets acquired	$	12,602		$	42,371	$	265,890	$	77,372

Acquisition costs incurred for prospective acquisitions and completed acquisitions for the three months ended March 31, 2015 and 2014 of $0.8 million and $0.3 million, respectively, are included in selling, general and administrative expenses.

The excess of the acquisition costs over the fair value of the assets acquired and liabilities assumed for the purchase of SchoolReach, 911 Enable and Health Advocate were assigned to goodwill based on preliminary estimates. We are in the process of completing the acquisition accounting for certain intangible assets and liabilities. The process of completing the acquisition accounting involves numerous time consuming steps for information gathering, verification and review. We expect to finalize this process within approximately twelve months following the respective acquisition dates.

Our 2014 acquisitions were included in the consolidated results of operations from their respective dates of acquisition and included revenue of $35.2 million for the three months ended March 31, 2015. The net income impact of these acquisitions for the three months ended March 31, 2015 was not material.

Pro forma

Assuming the acquisition of SchoolReach, 911 Enable, Health Advocate and SchoolMessenger occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the three months ended March 31, 2014 would have been, in thousands (except per share amounts), as follows:

Revenue from continuing operations	$	567,904
Income from continuing operations	$	38,120
Income per common share from continuing operations-basic	$	0.45
Income per common share from continuing operations-diluted	$	0.45

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisitions had been in effect on the date indicated, nor are they necessarily indicative of future results of the combined company.

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Accrued Expenses

3 Months Ended

Mar. 31, 2015

Other Liabilities Disclosure [Abstract]

Accrued Expenses

5. ACCRUED EXPENSES

Accrued expenses consisted of the following as of:

(Amounts in thousands)	March 31, 2015		December 31, 2014
Accrued wages	$	56,939	$	52,311
Accrued phone		55,075		45,501
Accrued other taxes (non-income related)		39,278		39,249
Interest payable		29,880		44,523
Deferred income tax		8,502		1,117
Accrued employee benefit costs		1,265		3,261
Income taxes payable		2,131		1,045
Accrued lease expense		2,640		3,216
Acquisition obligation		—		6,115
Other current liabilities		34,797		32,086
	$	230,507	$	228,424

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Commitments and Contingencies - Additional Information (Detail) (Purchase Agreement [Member], USD $) In Millions, unless otherwise specified	Mar. 31, 2015
Purchase Agreement [Member]
Commitments [Line Items]
Discontinued operations, indemnification amount	$ 13.75
Discontinued operations, indemnification amount	$ 275.0

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Segment Reporting, Geographic and Customer Information - Geographic Information by Organizational Region (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014	Dec. 31, 2014
Revenue:
REVENUE	$ 565,490	$ 535,140
Long-Lived Assets:
Long-Lived Assets	2,819,113		2,883,077
Americas - United States [Member]
Revenue:
REVENUE	447,213	404,849
Long-Lived Assets:
Long-Lived Assets	2,644,059		2,686,553
Europe, Middle East & Africa (EMEA) [Member]
Revenue:
REVENUE	77,977	85,672
Long-Lived Assets:
Long-Lived Assets	156,054		176,817
Asia - Pacific [Member]
Revenue:
REVENUE	34,511	38,626
Long-Lived Assets:
Long-Lived Assets	17,286		17,891
Americas - Other [Member]
Revenue:
REVENUE	5,789	5,993
Long-Lived Assets:
Long-Lived Assets	$ 1,714		$ 1,816

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Basis of Consolidation and Presentation of Financial Statements - Additional Information (Detail) (USD $) In Millions, except Share data, unless otherwise specified	0 Months Ended			3 Months Ended		0 Months Ended
	Mar. 18, 2015	Mar. 03, 2015	Feb. 19, 2015	Mar. 31, 2015 Segment	Mar. 31, 2014	May 05, 2015
Basis Of Presentation [Line Items]
Sale of disposal group		$ 275.0
Number of reportable segments				1
Number of operating segments				5
Per common share quarterly dividend			$ 0.225
Total dividend paid to shareholders				19.0
Dividend paid date				Feb. 19, 2015
Dividend paid, date of record				Feb. 09, 2015
Per common share quarterly dividend announced				$ 0.225	$ 0.225
Underwritten public offering common stock issued	12,650,000
Underwritten public offering price per share	$ 30.75
Common stock repurchased	1,000,000
Aggregate purchase price of stock repurchased	$ 29.6
Stock repurchased, price per share	$ 29.596875
Subsequent Event [Member]
Basis Of Presentation [Line Items]
Dividend paid, date of record						May 18, 2015
Per common share quarterly dividend announced						$ 0.225
Dividend payable date						May 28, 2015
Underwriters [Member]
Basis Of Presentation [Line Items]
Underwritten public offering common stock issued	1,650,000

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Stock-Based Compensation - Summary of Stock or Stock Option Activity under 2006 EIP and 2013 LTIP (Detail) (USD $)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Restricted stock granted	(9,410)
Number of Options, Exercised	(59,816)	(66,226)
2006 EIP and 2013 LTIP [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options Available for Grant, Beginning Balance	6,278,516
Options Available for Grant, Options granted
Options Available for Grant, Options exercised
Restricted stock granted	(46,910)
Restricted stock canceled	76,423
Options Available for Grant, Ending Balance	6,334,975
Number of Options, Beginning Balance	2,954,227
Number of Options, Granted
Number of Options, Exercised	(52,400)
Number of Options, Ending Balance	2,809,989
Weighted Average Exercise Price, Beginning Balance	27.05
Weighted Average Exercise Price, Granted
Weighted Average Exercise Price, Exercised	22.92
Weighted Average Exercise Price, Ending Balance	27.13
2013 LTIP [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options Available for Grant, Options Canceled or forfeited	26,946
Number of Options, Options Canceled or forfeited	(26,946)
Weighted Average Exercise Price, Canceled or forfeited	23.99
2006 EIP [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options Available for Grant, Options Canceled or forfeited
Number of Options, Options Canceled or forfeited	(64,892)
Weighted Average Exercise Price, Canceled or forfeited	28.06

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Accumulated Other Comprehensive (Loss)

3 Months Ended

Mar. 31, 2015

Equity [Abstract]

Accumulated Other Comprehensive (Loss)

10. ACCUMULATED OTHER COMPREHENSIVE (LOSS)

Activity within accumulated other comprehensive (loss) for the three months ended March 31, 2015 and 2014, was for foreign currency translation of our foreign subsidiaries and is presented net of tax.

(Amounts in thousands)	Accumulated Other Comprehensive Loss
BALANCE, January 1, 2015	$	(37,506	)
Foreign currency translation adjustment, net of tax of $17.321		(29,889	)
BALANCE, March 31, 2015	$	(67,395	)
BALANCE, January 1, 2014	$	(12,200	)
Foreign currency translation adjustment, net of tax of $1,349		(2,285	)
BALANCE, March 31, 2014	$	(14,485	)

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Acquisitions (Tables)

3 Months Ended

Mar. 31, 2015

Business Combinations [Abstract]

Summary of Estimated Fair Values of Assets Acquired and Liabilities Assumed at Acquisition

The following table summarizes the preliminary estimated fair values of the assets acquired and liabilities assumed at the respective acquisition dates for SchoolReach, 911 Enable and Health Advocate and the final fair value of assets acquired and liabilities assumed for the SchoolMessenger acquisition.

	SchoolReach			911 Enable		Health Advocate		SchoolMessenger
(Amounts in thousands)
Working Capital	$	(2,056	)	$	596	$	1,373	$	(9,751	)
Property and equipment		342			59		7,439		1,574
Other assets, net		—			—		72		—
Intangible assets		7,350			21,685		151,990		40,145
Goodwill		6,966			20,289		156,014		50,386
Total assets acquired		12,602			42,629		316,888		82,354
Non-current deferred taxes		—			—		43,034		4,231
Long-term liabilities		—			258		7,964		751
Total liabilities assumed		—			258		50,998		4,982
Net assets acquired	$	12,602		$	42,371	$	265,890	$	77,372

Summary of Unaudited Pro Forma Results of Operations

Assuming the acquisition of SchoolReach, 911 Enable, Health Advocate and SchoolMessenger occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the three months ended March 31, 2014 would have been, in thousands (except per share amounts), as follows:

Revenue from continuing operations	$	567,904
Income from continuing operations	$	38,120
Income per common share from continuing operations-basic	$	0.45
Income per common share from continuing operations-diluted	$	0.45

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Fair Value Disclosures - Additional Information (Detail) (USD $)	Mar. 31, 2015	Dec. 31, 2014
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Carrying amount of trading securities	$ 65,800,000	$ 63,300,000
Long-term debt	3,470,819,000	3,658,786,000
Senior Notes Due 2022 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Interest rate	5.375%	5.375%
Senior Notes [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Long-term debt, fair value	977,500,000	965,000,000
Long-term debt	1,000,000,000	1,000,000,000
Senior Secured Term Loan A Facility, Due 2019 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Long-term debt, fair value	344,300,000	350,000,000
Long-term debt	347,813,000	350,000,000
Senior Secured Term Loan Facilities [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Long-term debt, fair value	2,120,000,000	2,074,600,000
Long-term debt	$ 2,123,000,000	$ 2,123,800,000

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Acquisitions - Summary of Unaudited Pro Forma Results of Operations (Detail) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2015
Business Combinations [Abstract]
Revenue from continuing operations	$ 567,904
Income from continuing operations	$ 38,120
Income per common share from continuing operations-basic	$ 0.45
Income per common share from continuing operations-diluted	$ 0.45

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Condensed Consolidated Statements of Comprehensive Income (Unaudited) (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Statement of Comprehensive Income [Abstract]
Foreign currency translation adjustment, tax	$ 17,321	$ 1,349

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Condensed Consolidated Statements of Stockholders' Deficit (Unaudited) (USD $) In Thousands	Total	Common Stock [Member]	Additional Paid - in Capital [Member]	Retained Deficit [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Loss [Member]
BALANCE at Dec. 31, 2013	$ (740,172)	$ 84	$ 2,132,441	$ (2,855,189)	$ (5,308)	$ (12,200)
Net income	46,278			46,278
Dividends declared (cash dividend of $0.225 per share)	(18,855)			(18,855)
Foreign currency translation adjustment, net	(2,285)					(2,285)
Executive Deferred Compensation Plan activity (59,260 - 2014, 49,307 - 2015 shares distributed)	19		19
Shares issued from the Employee Stock Purchase Plan (77,198 - 2014, 58,562 - 2015 shares)	1,687		1,687
Stock options exercised including related tax benefits (66,226 - 2014, 59,816 - 2015 shares)	762		762
Share-based compensation	3,202		3,202
BALANCE at Mar. 31, 2014	(709,402)	84	2,138,073	(2,827,766)	(5,308)	(14,485)
BALANCE at Dec. 31, 2014	(659,641)	84	2,155,864	(2,772,775)	(5,308)	(37,506)
Net income	80,500			80,500
Dividends declared (cash dividend of $0.225 per share)	(19,281)			(19,281)
Foreign currency translation adjustment, net	(29,889)					(29,889)
Purchase of stock at cost (1,000,000 shares)	(29,597)				(29,597)
Executive Deferred Compensation Plan activity (59,260 - 2014, 49,307 - 2015 shares distributed)	805		805
Shares issued from the Employee Stock Purchase Plan (77,198 - 2014, 58,562 - 2015 shares)	1,643		1,643
Stock options exercised including related tax benefits (66,226 - 2014, 59,816 - 2015 shares)	1,210		1,210
Share-based compensation	6,523		6,523
BALANCE at Mar. 31, 2015	$ (647,727)	$ 84	$ 2,166,045	$ (2,711,556)	$ (34,905)	$ (67,395)

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Earnings Per Share - Weighted Average Number of Shares Outstanding (Detail) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Weighted average number of shares outstanding:
Basic common	84,125	83,803
Dilutive impact of Equity Incentive Plans:
Common shares	2,101	1,423
Diluted common shares	86,226	85,226

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Goodwill and Other Intangible Assets (Tables)

3 Months Ended

Mar. 31, 2015

Goodwill and Intangible Assets Disclosure [Abstract]

Summary of Activity in Goodwill

The following table presents the changes in the carrying amount of goodwill for the year ended December 31, 2014 and the three months ended March 31, 2015:

	(Amounts in thousands)
Balance at January 1, 2014	$	1,671,205
Acquisitions		234,964
Foreign currency translation adjustment		(21,023	)
Acquisition accounting adjustments		(226	)
Balance at December 31, 2014	$	1,884,920
Balance at January 1, 2015	$	1,884,920
Foreign currency translation adjustment		(16,632	)
Acquisition accounting adjustments		(1,310	)
Balance at March 31, 2015	$	1,866,978

Summary of Major Intangible Assets

Below is a summary of the major intangible assets for each identifiable intangible asset:

	As of December 31, 2014
(Amounts in thousands)	Acquired		Accumulated			Net Intangible
Intangible assets	Cost		Amortization			Assets
Client Relationships	$	622,285	$	(409,611	)	$	212,674
Technology & Patents		168,932		(82,536	)		86,396
Trade names (indefinite-lived)		37,710		—			37,710
Trade names and trademarks (finite-lived)		65,866		(22,333	)		43,533
Other intangible assets		20,526		(12,673	)		7,853
Total	$	915,319	$	(527,153	)	$	388,166

	As of March 31, 2015
	Acquired		Accumulated			Net Intangible
Intangible assets	Cost		Amortization			Assets
Client Relationships	$	609,526	$	(405,496	)	$	204,030
Technology & Patents		166,752		(86,067	)		80,685
Trade names (indefinite-lived)		37,710		—			37,710
Trade names and trademarks (finite-lived)		65,577		(23,698	)		41,879
Other intangible assets		20,524		(13,524	)		7,000
Total	$	900,089	$	(528,785	)	$	371,304

Summary of Estimated Future Annual Amortization Expense for Intangible Assets

Estimated amortization expense for the intangible assets noted above for the year 2015 and the next five years is as follows:

2015	$	63.1 million
2016	$	51.1 million
2017	$	41.7 million
2018	$	37.6 million
2019	$	33.7 million
2020	$	28.0 million

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Discontinued Operations - Summary of Assets and Liabilities of Discontinued Operations (Parenthetical) (Detail) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Discontinued Operations and Disposal Groups [Abstract]
Accounts receivable, allowance	$ 0	$ 521

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Earnings Per Share

3 Months Ended

Mar. 31, 2015

Earnings Per Share [Abstract]

Earnings Per Share

9. EARNINGS PER SHARE

Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Nonqualified Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

	Three months ended March 31,
(Amounts in thousands, except per share amounts)	2015		2014
Earnings per common share- basic:
Continuing operations	$	0.58	$	0.50
Discontinued operations		0.38		0.05
Total earnings per share-basic	$	0.96	$	0.55
Earnings per common share- diluted:
Continuing operations	$	0.56	$	0.49
Discontinued operations		0.37		0.05
Total earnings per share-diluted	$	0.93	$	0.54
Weighted average number of shares outstanding:
Basic common		84,125		83,803
Dilutive impact of Equity Incentive Plans:
Common shares		2,101		1,423
Diluted common shares		86,226		85,226

Diluted earnings per share is computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that has a dilutive effect on earnings per share. At March 31, 2015 and 2014, 41,323 and 2,734,583 stock options, respectively, were outstanding with an exercise price equal to or exceeding the market value of our common stock and were therefore excluded from the computation of shares contingently issuable upon exercise of the options.