10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2013

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                      to                     

Commission File Number 001-35846

West Corporation

(Exact name of registrant as specified in its charter)

DELAWARE	47-0777362
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)
11808 Miracle Hills Drive, Omaha, Nebraska	68154
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code: (402) 963-1200

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	¨	Accelerated filer	¨
Non-accelerated filer	x	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

At October 25, 2013, 83,612,330 shares of the registrant’s common stock were outstanding.

INDEX

	Page No.
PART I. FINANCIAL INFORMATION		3
Item 1. Financial Statements
Report of Independent Registered Public Accounting Firm		3
Condensed Consolidated Statements of Operations - Three and Nine Months Ended September 30, 2013 and 2012 (unaudited)		4
Condensed Consolidated Statements of Comprehensive Income - Three and Nine Months Ended September  30, 2013 and 2012 (unaudited)		5
Condensed Consolidated Balance Sheets - September 30, 2013 and December 31, 2012 (unaudited)		6
Condensed Consolidated Statements of Cash Flows - Nine Months Ended September 30, 2013 and 2012 (unaudited)		7
Condensed Consolidated Statements of Stockholders’ Deficit - Nine Months Ended September  30, 2013 and 2012 (unaudited)		8
Notes to Condensed Consolidated Financial Statements (unaudited)		9
Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations		38
Item 3. Quantitative and Qualitative Disclosures About Market Risk		55
Item 4. Controls and Procedures		56
PART II. OTHER INFORMATION		56
Item 1. Legal Proceedings		56
Item 1A. Risk Factors		56
Item 6. Exhibits		56
SIGNATURES		58
EXHIBIT INDEX

In this report, “West,” the “Company,” “we,” “us” and “our” refers to West Corporation and subsidiaries.

2

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of

West Corporation and subsidiaries

Omaha, Nebraska

We have reviewed the accompanying condensed consolidated balance sheet of West Corporation and subsidiaries (the “Company”) as of September 30, 2013, and the related condensed consolidated statements of operations and of comprehensive income for the three-month and nine-month periods ended September 30, 2013 and 2012, and of stockholders’ deficit and of cash flows for the nine-month periods ended September 30, 2013 and 2012. These interim financial statements are the responsibility of the Company’s management.

We conducted our reviews in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States), the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

Based on our reviews, we are not aware of any material modifications that should be made to such condensed consolidated interim financial statements for them to be in conformity with accounting principles generally accepted in the United States of America.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of West Corporation and subsidiaries as of December 31, 2012, and the related consolidated statements of operations, comprehensive income, stockholders’ deficit, and cash flows for the year then ended (not presented herein); and in our report dated February 8, 2013, we expressed an unqualified opinion on those consolidated financial statements. In our opinion, the information set forth in the accompanying condensed consolidated balance sheet as of December 31, 2012 is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

/s/ Deloitte & Touche LLP

Omaha, Nebraska

November 1, 2013

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WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)

(UNAUDITED)

	Three Months Ended September 30,						Nine Months Ended September 30,
	2013			2012			2013			2012
REVENUE	$	665,366		$	656,896		$	1,998,285		$	1,957,853
COST OF SERVICES		310,533			307,699			931,539			906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		231,407			231,905			715,292			698,133
OPERATING INCOME		123,426			117,292			351,454			353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $45, $76, $208 and $260		(51,242	)		(69,146	)		(181,310	)		(191,833	)
Subordinated debt call premium and accelerated amortization of deferred financing costs		—			(2,715	)		(23,105	)		(2,715	)
Other		1,654			(9,792	)		1,555			(8,753	)
Other expense		(49,588	)		(81,653	)		(202,860	)		(203,301	)
INCOME BEFORE INCOME TAX EXPENSE		73,838			35,639			148,594			149,732
INCOME TAX EXPENSE		27,690			13,543			55,723			56,898
NET INCOME	$	46,148		$	22,096		$	92,871		$	92,834
EARNINGS PER COMMON SHARE:
Basic Common	$	0.55		$	0.36		$	1.20		$	1.51
Diluted Common	$	0.54		$	0.35		$	1.18		$	1.46
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic		83,581			61,452			77,274			61,424
Diluted		85,042			63,531			78,720			63,530
DIVIDENDS DECLARED:
Dividends declared per share	$	0.225		$	8.00		$	0.45		$	8.00

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Three Months Ended					Nine Months Ended
	September 30,					September 30,
	2013		2012			2013			2012
Net income	$	46,148	$	22,096		$	92,871		$	92,834
Foreign currency translation adjustments, net of tax of $(3,744), $(2,386), $(494) and $(252)		6,109		3,893			806			411
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984		—		(970	)		(2,201	)		(3,237	)
Unrealized gain on cash flow hedges, net of tax of $0, $(950) $(2,444) and $(3,156)		—		1,550			3,987			5,150
Comprehensive income	$	52,257	$	26,569		$	95,463		$	95,158

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

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WEST CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	September 30, 2013			December 31, 2012
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	210,973		$	179,111
Trust and restricted cash		15,749			14,518
Accounts receivable, net of allowance of $11,415 and $10,439		458,850			444,411
Deferred income taxes receivable		8,672			13,148
Prepaid assets		41,715			42,129
Deferred expenses		51,671			38,442
Other current assets		34,143			29,333
Total current assets		821,773			761,092
PROPERTY AND EQUIPMENT:
Property and equipment		1,238,693			1,209,873
Accumulated depreciation and amortization		(890,953	)		(844,977	)
Total property and equipment, net		347,740			364,896
GOODWILL		1,820,107			1,816,851
INTANGIBLE ASSETS, net of accumulated amortization of $513,652 and $469,534		244,557			285,672
OTHER ASSETS		246,503			219,642
TOTAL ASSETS	$	3,480,680		$	3,448,153
LIABILITIES AND STOCKHOLDERS’ DEFICIT
CURRENT LIABILITIES:
Accounts payable	$	94,067		$	120,247
Accrued expenses		354,527			312,296
Current maturities of long-term debt		24,177			25,125
Total current liabilities		472,771			457,668
LONG-TERM OBLIGATIONS, less current maturities		3,525,347			3,992,531
DEFERRED INCOME TAXES		136,699			132,398
OTHER LONG-TERM LIABILITIES		128,472			115,242
Total liabilities		4,263,289			4,697,839
COMMITMENTS AND CONTINGENCIES (Note 12)
STOCKHOLDERS’ DEFICIT
Common stock $0.001 par value, 475,000 shares authorized, 83,687 and 62,178 shares issued and 83,595 and 62,086 shares outstanding		84			62
Additional paid-in capital		2,129,857			1,720,639
Retained deficit		(2,886,703	)		(2,941,948	)
Accumulated other comprehensive loss		(20,539	)		(23,131	)
Treasury stock at cost (92 shares for both periods)		(5,308	)		(5,308	)
Total stockholders’ deficit		(782,609	)		(1,249,686	)
TOTAL LIABILITIES AND STOCKHOLDERS’ DEFICIT	$	3,480,680		$	3,448,153

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

6

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Nine Months Ended September 30,
	2013			2012
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income	$	92,871		$	92,834
Adjustments to reconcile net income to net cash flows from operating activities:
Depreciation		85,172			79,999
Amortization		49,406			55,854
Asset impairment		—			3,715
Provision for share based compensation		8,154			23,276
Deferred income tax expense		3,668			10,317
Amortization of deferred financing costs		20,313			13,305
Other		93			185
Changes in operating assets and liabilities, net of business acquisitions:
Accounts receivable		(12,739	)		(35,951	)
Other assets		(29,636	)		(63,309	)
Accounts payable		(15,979	)		(1,045	)
Accrued wages		26,774			17,403
Accrued expenses, other liabilities and income tax payable		48,632			47,364
Net cash flows from operating activities		276,729			243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $0 and $1,350		(13	)		(77,264	)
Purchases of property and equipment		(87,980	)		(87,860	)
Other		(1,166	)		(163	)
Net cash flows from investing activities		(89,159	)		(165,287	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities		(450,000	)		(448,434	)
Proceeds from initial public offering, net of offering costs		398,266			—
Proceeds from revolving credit facilities		85,000			305,800
Payments on revolving credit facilities		(85,000	)		(305,800	)
Proceeds from new term loan facility		—			970,000
Dividends paid		(37,840	)		(510,634	)
Payments of deferred financing and other debt related costs		(30,760	)		(27,498	)
Call premium paid on subordinated notes		(16,502	)		—
Principal repayments on long-term obligations		(18,132	)		(13,993	)
Proceeds from stock options exercised including excess tax benefits		815			8,248
Repurchase of common stock		—			(1,488	)
Other		(9	)		(44	)
Net cash flows from financing activities		(154,162	)		(23,843	)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		(1,546	)		264
NET CHANGE IN CASH AND CASH EQUIVALENTS		31,862			55,081
CASH AND CASH EQUIVALENTS, Beginning of period		179,111			93,836
CASH AND CASH EQUIVALENTS, End of period	$	210,973		$	148,917
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	$	179,317		$	174,786
Cash paid during the period for income taxes, net of refunds of $2,629 and $2,689	$	36,831		$	55,844
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Acquisition of property through accounts payable commitments	$	8,585		$	11,759

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

7

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ DEFICIT

(AMOUNTS IN THOUSANDS, EXCEPT SHARE AMOUNTS)

	Common Stock		Additional Paid - in Capital			Retained Deficit			Treasury Stock			Accumulated Other Comprehensive Income (Loss)			Total Stockholders’ Deficit
BALANCE, January 1, 2013	$	62	$	1,720,639		$	(2,941,948	)	$	(5,308	)	$	(23,131	)	$	(1,249,686	)
Net income							92,871									92,871
Dividends declared (cash dividends / $0.45 per share)							(37,626	)								(37,626	)
Other comprehensive income, net of tax of $(1,589) (Note 10)													2,592			2,592
Executive Deferred Compensation Plan activity				3,060												3,060
Issuance of common stock in connection with our initial public offering (21,275,000 shares)		21		401,012												401,033
Initial public offering costs				(2,767	)											(2,767	)
Stock options exercised including related tax benefits (164,827 shares)		1		1,567												1,568
Share based compensation				6,346												6,346
BALANCE, September 30, 2013	$	84	$	2,129,857		$	(2,886,703	)	$	(5,308	)	$	(20,539	)	$	(782,609	)
BALANCE, January 1, 2012	$	61	$	1,695,830		$	(2,556,448	)	$	(3,820	)	$	(32,036	)	$	(896,413	)
Net income							92,834									92,834
Dividends (cash dividends / $8.00 per share)							(511,043	)								(511,043	)
Other comprehensive income, net of tax of $(1,424) (Note 10)													2,324			2,324
Purchase of stock at cost (44,391 shares)										(1,488	)					(1,488	)
Executive Deferred Compensation Plan activity				2,787												2,787
Stock options exercised including related tax benefits (236,567 shares)		2		6,700												6,702
Share based compensation				12,396												12,396
BALANCE, September 30, 2012	$	63	$	1,717,713		$	(2,974,657	)	$	(5,308	)	$	(29,712	)	$	(1,291,901	)

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited)

8

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

1. ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description: West Corporation (the “Company” or “West”) is a leading provider of technology-driven communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. We offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business process outsourcing and telephony / interconnect services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

We operate in two business segments:

• Unified Communications, including conferencing and collaboration services, event services, Internet Protocol (“IP”)-based unified communication solutions, and alerts and notification services; and

• Communication Services, including emergency communication services, automated call processing, telephony / interconnect services and agent-based services.

Unified Communications

— Conferencing & Collaboration Services. Operating under the InterCall^® brand, we are the largest conferencing services provider in the world based on conferencing revenue, according to Wainhouse Research. We managed approximately 134 million conference calls in 2012, an 11% increase over 2011. We provide our clients with an integrated global suite of meeting services.

— Event Services. InterCall offers multimedia platforms designed to give our clients the ability to create, manage, distribute and reuse content internally and externally. Through a combination of proprietary products and strategic partnerships, our clients have the tools to support all of their internal and external multimedia requirements.

— IP-Based Unified Communications Solutions. We provide our clients with enterprise class IP-based communications solutions enabled by our technology. We offer hosted IP-private branch exchange and enterprise call management, hosted and managed multi-protocol label switching network solutions, unified communications partner solution portfolio services, cloud-based security services, integrated conferencing/desktop messaging and presence tools, and professional services and systems integration expertise.

— Alerts & Notification Services. Our technology platforms allow clients to manage and deliver automated, proactive and personalized communications. We use multiple delivery channels (voice, text messaging, email, social media and fax), based on the preference of the recipient. For example, we deliver patient notifications and send and confirm appointments and prescription reminders on behalf of our healthcare clients; send and receive automated outage notifications on behalf of our utility clients; and transmit emergency evacuation notices on behalf of municipalities.

9

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Communication Services

— Emergency Communications Services. We believe we are one of the largest providers of emergency communications services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens. Our clients generally enter into long-term contracts and fund their obligations through monthly charges on users’ telephone bills.

— Automated Call Processing. We believe we have developed a best-in-class automated customer service platform. Our services allow our clients to effectively communicate with their customers through inbound and outbound interactive voice response applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, we also provide analyses that help our clients improve their automated communications strategy. Our open standards-based platform allows the flexibility to integrate new capabilities, such as mobility, social media and cloud-based services.

— Telephony / Interconnect Services. Our telephony / interconnect services support the merging of traditional telecom, mobile and IP technologies to service providers and enterprises. We are a leading provider of local and national tandem switching services to carriers throughout the United States. We leverage our proprietary customer traffic information system, sophisticated call routing and control facility to provide tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (“VoIP”) companies.

— Agent-Based Services. We provide our clients with large-scale, agent-based services. We target opportunities that allow our agent-based services to be a part of larger strategic client engagements and with clients for whom these services can add value. We believe that we are known in the industry as a premium provider of these services. We offer a flexible model that includes on-shore, off-shore and virtual home-based agent capabilities to fit our clients’ needs.

Basis of Consolidation – The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2012. All intercompany balances and transactions have been eliminated. Our results for the three and nine months ended September 30, 2013 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Reverse Stock Split – On March 8, 2013, we completed a 1-for-8 reverse stock split and amended our Amended and Restated Certificate of Incorporation by filing an amendment with the Delaware Secretary of State. We also adjusted the share amounts under our executive incentive plan and nonqualified deferred compensation plan as a result of the 1-for-8 reverse stock split. All numbers of common shares and per common share data in the accompanying unaudited condensed consolidated financial statements and related notes have been retroactively adjusted to give effect to the reverse stock split and the changes to the Amended and Restated Certificate of Incorporation of the Company.

Initial Public Offering – On March 27, 2013, we completed an initial public offering (“IPO”) of 21,275,000 shares of common stock, par value $0.001 per share.

10

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Dividend – Subject to legally available funds, we intend to pay a quarterly cash dividend. We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On each of May 16, 2013 and August 22, 2013, we paid a $0.225 per common share quarterly dividend. The total dividend paid was $18.8 million to shareholders of record as of the close of business on May 6, 2013 and August 12, 2013, respectively, for a total of $37.6 million. In August 2012, a special dividend and dividend equivalent was declared. During the nine months ended September 30, 2013, dividends and dividend equivalents of $0.2 million were paid on options and restricted stock that vested during this period and were subject to the special dividend. In addition, approximately $0.2 million of the special dividend equivalent remains accrued at September 30, 2013 and will be paid as the stock options vest over the next two and one-quarter years.

Use of Estimates - The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition – In our Unified Communications segment, conferencing and event services are generally billed and revenue recognized on a per participant minute basis. Web services are generally billed and revenue recognized on a per participant minute basis or, in the case of operating license arrangements, generally billed in advance and revenue recognized ratably over the service life period, IP-based services are generally billed and revenue recognized on a per seat basis and alerts and notification services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services.

Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communication services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters. Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Cash and Cash Equivalents – We consider short-term investments with original maturities of three months or less at acquisition to be cash equivalents.

Trust and Restricted Cash – Trust cash represents cash collected on behalf of our clients that has not yet been remitted to them. A related liability is recorded in accounts payable until settlement with the respective clients. Restricted cash primarily represents cash held as collateral for certain letters of credit.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Foreign Currency and Translation of Foreign Subsidiaries – The functional currencies of our foreign operations are the respective local currencies. All assets and liabilities of our foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Recent Accounting Pronouncements – In July 2012, the FASB issued ASU No. 2012-02, Intangibles-Goodwill and Other (Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment (ASU 2012-02), allowing entities the option to first assess qualitative factors to determine whether it is necessary to perform the quantitative impairment test. If the qualitative assessment indicates it is more-likely-than-not that the fair value of an indefinite-lived intangible asset is less than its carrying amount, the quantitative impairment test is required. Otherwise, no testing is required. ASU 2012-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

In February 2013, the FASB issued ASU No. 2013-02, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income (Topic 220)(ASU 2013-02), which adds additional disclosure requirements for items reclassified out of accumulated other comprehensive income (included in Note 10). ASU 2013-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

2. ACQUISITION

On March 23, 2012, we completed the acquisition of HyperCube, a provider of switching services to telecommunications carriers throughout the United States. HyperCube exchanges or interconnects communications traffic to all types of carriers, including wireless, wire-line, cable telephony and VoIP companies. The purchase price was $77.9 million and was funded by cash on hand and partial use of our asset securitization financing facility.

Factors that contributed to a purchase price resulting in the recognition of goodwill, partially deductible for tax purposes, for the purchase of HyperCube included the synergy related to telecommunication transport costs and new products and services related to IP and mobile communications.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed at the acquisition date for HyperCube. The finite lived intangible assets are comprised of trade names, technology, non-competition agreements and customer relationships.

12

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

(Amounts in thousands)	March 23, 2012
Working Capital	$	1,212
Property and equipment		10,114
Other assets, net		391
Intangible assets		19,110
Goodwill		49,723
Total assets acquired		80,550
Non-current deferred taxes		2,594
Long-term liabilities		50
Total liabilities assumed		2,644
Net assets acquired	$	77,906

Pro forma

Assuming the acquisition of HyperCube occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the nine months ended September 30, 2012 would have been, in thousands (except per share amount), as follows:

Revenue	$	1,974,229
Net Income	$	92,781
Earnings per common share—basic	$	1.51
Earnings per common share—diluted	$	1.46

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisition had been in effect on the date indicated, nor are they necessarily indicative of future results of the combined company.

Acquisition costs for the three months ended September 30, 2013 and 2012 were $0.2 million and $0.3 million, respectively, and are included in selling, general and administrative expenses. Acquisition costs for the nine months ended September 30, 2013 and 2012 were $0.9 million and $0.8 million, respectively, and are included in selling, general and administrative expenses.

13

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

3. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the activity in goodwill by reporting segment, in thousands, for the nine months ended September 30, 2013 and the year ended December 31, 2012:

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2013	$	967,335	$	887,191		$	1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2013		967,335		849,516			1,816,851
Foreign currency translation adjustment		3,847		(591	)		3,256
Balance at September 30, 2013		971,182		886,600			1,857,782
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at September 30, 2013	$	971,182	$	848,925		$	1,820,107

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2012	$	962,982	$	837,328		$	1,800,310
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982		799,653			1,762,635
Acquisitions		—		49,723			49,723
Acquisition accounting adjustments		970		43			1,013
Foreign currency translation adjustment		3,383		97			3,480
Balance at December 31, 2012		967,335		887,191			1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at December 31, 2012	$	967,335	$	849,516		$	1,816,851

14

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Other intangible assets

Below is a summary of the major intangible assets and weighted average amortization periods (in years) for each identifiable intangible asset, in thousands:

								Weighted
	As of September 30, 2013							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	545,941	$	(411,332	)	$	134,609		9.5
Technology & Patents		121,913		(69,577	)		52,336		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,351		(19,444	)		7,907		4.3
Other intangible assets		15,894		(13,299	)		2,595		4.3
Total	$	758,209	$	(513,652	)	$	244,557
								Weighted
	As of December 31, 2012							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	544,273	$	(382,359	)	$	161,914		9.5
Technology & Patents		120,606		(57,768	)		62,838		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,319		(16,760	)		10,559		4.3
Other intangible assets		15,898		(12,647	)		3,251		4.3
Total	$	755,206	$	(469,534	)	$	285,672

Amortization expense for finite-lived intangible assets was $13.9 million and $17.1 million for the three months ended September 30, 2013 and 2012, respectively, and $41.8 million and $49.1 million for the nine months ended September 30, 2013 and 2012, respectively. Estimated amortization expense for the intangible assets noted above for the entire year of 2013 and the next five years is as follows:

2013	$	53.9 million
2014	$	44.2 million
2015	$	35.4 million
2016	$	26.1 million
2017	$	19.3 million
2018	$	16.7 million

15

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

4. ACCRUED EXPENSES

Accrued expenses, in thousands, consisted of the following as of:

	September 30, 2013		December 31, 2012
Deferred revenue and customer deposits, net of long-term deferred revenue of $35,916 and $33,286	$	94,718	$	93,144
Accrued wages		78,366		47,240
Accrued phone		46,753		36,105
Interest payable		43,860		39,868
Accrued other taxes (non-income related)		39,121		38,608
Income taxes payable		16,738		4,336
Accrued employee benefit costs		7,042		11,414
Accrued lease expense		2,855		8,392
Other current liabilities		25,074		33,189
	$	354,527	$	312,296

5. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations, in thousands, consist of the following as of:

	September 30, 2013			December 31, 2012
Senior Secured Term Loan Facility, due 2016	$	315,274		$	1,452,506
Senior Secured Term Loan Facility, due 2018		2,084,250			965,150
11% Senior Subordinated Notes, paid in 2013		—			450,000
8 5/8% Senior Notes, due 2018		500,000			500,000
7 7/8% Senior Notes, due 2019		650,000			650,000
		3,549,524			4,017,656
Less: current maturities		(24,177	)		(25,125	)
Long-term obligations	$	3,525,347		$	3,992,531

On February 20, 2013, the Company, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified our senior secured credit facilities (“Senior Secured Credit Facilities”) by entering into Amendment No. 3 to Amended and Restated Credit Agreement (the “Third Amendment”), amending our Amended and Restated Credit Agreement, dated as of October 5, 2010, by and among West, Wells Fargo, as administrative agent, and the various lenders party thereto, as lenders (as amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, and the Third Amendment, the “Amended Credit Agreement”).

16

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The Third Amendment provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018 and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions. As of September 30, 2013, we had outstanding the following senior secured term loans:

• Term loans in an aggregate principal amount of approximately $2.1 billion (the “2018 Maturity Term Loans”). The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

• Term loans in an aggregate principal amount of approximately $315.3 million (the “2016 Maturity Term Loans”; and, together with the 2018 Maturity Term Loans, the “Term Loans”). The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than the 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

In connection with the Third Amendment, we incurred refinancing expenses of approximately $24.2 million for the soft-call premium paid to holders of term loans outstanding prior to the effectiveness of the Third Amendment and $6.2 million for other fees and expenses. These costs were capitalized as deferred financing costs and will be amortized over the life of the Amended Credit Agreement.

On April 26, 2013, we redeemed the entire outstanding $450.0 million principal amount of our 11% Senior Subordinated Notes (“Senior Subordinated Notes”). The redemption price was 103.667% of the principal amount of the Senior Subordinated Notes. In addition, we paid accrued and unpaid interest on the redeemed Senior Subordinated Notes up to, but not including, the Redemption Date. Following this redemption, none of the Senior Subordinated Notes remained outstanding. We recorded the $16.5 million subordinated debt call premium in other non-operating expense. Upon completion of the redemption, we recorded other non-operating expense of $6.6 million for the remaining amortization of the balance of deferred financing costs associated with the Senior Subordinated Notes.

On August 26, 2013, the revolving trade accounts receivable financing facility between West Receivables LLC, a wholly-owned, bankruptcy-remote direct subsidiary of West Receivables Holdings LLC and Wells Fargo was amended and extended. The amended and extended facility provides for $185.0 million in available financing and its term was extended to June 30, 2018. The amended and extended facility also reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points. Under the amended and extended facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes. West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed consolidated financial statements included elsewhere in this report.

At September 30, 2013, we were in compliance with our debt covenants.

17

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

6. HEDGING ACTIVITIES

Periodically, we have entered into interest rate swaps to hedge the cash flows from our variable rate debt, which effectively converts the hedged portion under our outstanding senior secured term loan facility to fixed rate debt. The initial assessments of hedge effectiveness were performed using regression analysis. The periodic measurements of hedge ineffectiveness are performed using the change in variable cash flows method.

The cash flow hedges were recorded at fair value with a corresponding entry, net of taxes, recorded in other comprehensive income (“OCI”) until earnings were affected by the hedged item. In June 2013, three interest rate swaps with a notional value of $500.0 million matured. The interest rate on these three interest rate swaps ranged from 1.685% to 1.6975%. At September 30, 2013, we did not have any interest rate swaps.

The following table presents, in thousands, the fair value of our derivatives and consolidated balance sheet location.

	Liability Derivatives
	September 30, 2013			December 31, 2012
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	—	Accrued expenses	$	2,346
Total derivatives		$	—		$	2,346

The following presents, in thousands, the impact of interest rate swaps on the consolidated statement of operations for the three and nine months ended September 30, 2013 and 2012, respectively.

18

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Derivatives designated	Amount of gain recognized in OCI for the three months ended September 30,				Location of gain (loss) reclassified from OCI		Amount of gain (loss) reclassified from OCI into earnings for the three months ended September 30,
as hedging instruments	2013		2012		into net income		2013		2012
Interest rate swaps	$	—	$	580		Interest expense	$	—	$	(1,565	)
	For the nine months ended September 30,						For the nine months ended September 30,
	2013		2012				2013		2012
Interest rate swaps	$	1,786	$	1,913		Interest expense	$	2,985	$	(5,221	)

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820 Fair Value Measurements and Disclosures (“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Nonqualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with the provisions of Accounting Standards Codification 320 Investments—Debt and Equity Securities considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market therefore, the fair value of these securities is determined by Level 1 inputs.

19

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

We evaluate classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented.

Interest rate swaps. The effect of the interest rate swaps was to change a variable rate debt obligation to a fixed rate for that portion of the debt that was hedged. We recorded the interest rate swaps at fair value. The fair value of the interest rate swaps was based on a model whose inputs were observable (LIBOR swap rates); therefore, the fair value of the interest rate swaps was based on a Level 2 input. At September 30, 2013, we did not have any interest rate swaps outstanding.

Assets and liabilities measured at fair value on a recurring basis, in thousands, are summarized below:

			Fair Value Measurements at September 30, 2013 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	50,557	$	50,557	$	—	$	—	$	50,557
			Fair Value Measurements at December 31, 2012 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	46,144	$	46,144	$	—	$	—	$	46,144
Accrued Expenses
Interest rate swaps	$	2,346	$	—	$	2,346	$	—	$	2,346

20

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The fair value of our 8 ⁵ /₈% senior notes and 7 ⁷ /₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at September 30, 2013 was approximately $1,242.9 million compared to the carrying amount of $1,150.0 million. The fair value of our 8 5/8% senior notes and 7 7/8% senior notes based on market quotes, which we determined to be Level 1 inputs, at December 31, 2012 was approximately $1,199.4 million compared to the carrying amount of $1,150.0 million. Our Senior Subordinated Notes were paid in full in April 2013. At December 31, 2012 the fair value or our Senior Subordinated Notes were $468.5 million compared to the carrying value of $450.0 million.

The fair value of our senior secured term loan facilities was estimated using current market quotes on comparable debt securities from various financial institutions. All of the inputs used to determine the fair market value of our senior secured term loan facilities are Level 2 inputs and obtained from an independent source. The fair value of our senior secured term loan facilities at September 30, 2013 was approximately $2,398.5 million compared to the carrying amount of $2,399.5 million. The fair value of our senior secured term loan facilities at December 31, 2012 was approximately $2,455.1 million compared to the carrying amount of $2,417.7 million.

Certain assets are measured at fair value on a non-recurring basis using significant unobservable inputs (Level 3) as defined by and in accordance with the provisions of ASC Topic 820. As such, property and equipment with a net carrying amount totaling $3.7 million were written down to zero during the nine months ended September 30, 2012. This write-down was the result of the abandonment of capitalized costs incurred during the development of an internally developed software payroll application and was recorded in Selling, General and Administrative (“SG&A”) expenses.

8. STOCK-BASED COMPENSATION

2006 Executive Incentive Plan

Stock options granted under the West Corporation 2006 Executive Incentive Plan (“2006 EIP”) prior to 2012 vest over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. During 2012, a form of option certificate was adopted such that the 2012 grants vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

On August 15, 2012, our Board of Directors declared a special cash dividend of $8.00 per share to be paid to stockholders of record as of August 15, 2012. In addition, the Board of Directors authorized equivalent cash payments and/or adjustments to holders of outstanding stock options to reflect the payment of such dividend as required by the terms of our incentive plans. In addition, in connection with such payment, our Board of Directors accelerated the vesting of certain stock options that were granted in 2012 and scheduled to vest in 2013. The stock-based compensation recorded as a result of the accelerated vesting was $6.8 million. For options granted in 2012 and scheduled to vest in 2014 through 2016, no dividend equivalent was paid but the option exercise price was reduced by $8.00 to $25.52. Options granted prior to 2012 and options granted in 2012 originally scheduled to vest in 2013 participated in the dividend equivalent payment with no modification to the option exercise price. In conjunction with the refinancing and dividend, an appraisal of the Company was performed by Corporate Valuation Advisors, Inc., and approved by management and the Board of Directors, of the fair market value of each respective stock option grant and the underlying share of common stock both before and immediately after the dividend and refinancing. An additional $1.5 million stock-based compensation charge was recorded on option grants where the fair market value of the option and dividend equivalent paid, if any, exceeded the fair market value of the option before dividend and refinancing.

21

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

2013 Long-Term Incentive Plan

Prior to the completion of our IPO, we adopted the 2013 Long-Term Incentive Plan (“2013 LTIP”) which is intended to provide our officers, employees, non-employee directors and consultants with added incentive to remain employed by or perform services for us and align such individuals’ interests with those of our stockholders. Under the terms of the 2013 LTIP, 8,500,000 shares of common stock will be available for stock options, restricted stock or other types of equity awards granted under the LTIP, subject to adjustment for stock splits and other similar changes in capitalization. The number of available shares will be reduced by the aggregate number of shares that become subject to outstanding awards granted under the LTIP. To the extent that shares subject to an outstanding award granted under the 2013 LTIP are not issued or delivered by reason of the expiration, termination, cancellation or forfeiture of such award or by reason of the settlement of such award in cash, then such shares will again be available under the 2013 LTIP.

Stock options granted under the 2013 LTIP vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

22

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan – Stock Options

The following table presents the stock option activity under the 2006 EIP and 2013 LTIP for the nine months ended September 30, 2012 and 2013, respectively:

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2012		3,429,260			315,563		$	27.04
Granted		(2,615,000	)		2,615,000			27.52
Canceled		30,563			(30,563	)		38.88
Exercised		—			(15,213	)		14.48
Balance at September 30, 2012		844,823			2,884,787		$	27.44
Balance at January 1, 2013		850,448			2,870,413		$	27.44
Granted		(69,373	)		69,373			25.36
Canceled		59,773			(59,773	)		31.31
Exercised		—			(34,815	)		13.12
Discontinuance of the 2006 EIP		(840,848	)		—			—
2006 EIP Balance at September 30, 2013		—			2,845,198		$	27.52
2013 LTIP authorization		8,500,000			—			—
Options granted		(100,469	)		100,469			22.06
Options cancelled		2,375			2,375			22.06
Restricted stock granted		(279,039	)		—			—
Restricted stock canceled		1,124			—			—
Balance at September 30, 2013		8,123,991			2,943,292		$	27.34

At September 30, 2013, we expect that approximately 20% of options granted will be canceled or forfeited over the vesting period. At September 30, 2013, the intrinsic value of vested options with an exercise price below the closing price was approximately $1.4 milion.

The following table summarizes the information on the options granted under the 2006 EIP and 2013 LTIP at September 30, 2013:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.0 - $13.12		153,656		3.08	$	13.12		153,656	$	13.12
	13.13 - 33.51		2,092,881		8.55		28.88		19,747		28.88
	33.52 - 50.87		638,696		8.43		33.52		638,696		33.52
	50.87 - 84.80		58,059		5.61		62.57		41,944		62.57
$	0.0 - $84.80		2,943,292		8.18	$	29.73		854,043	$	31.17

23

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

				Options Outstanding
Executive Management Rollover Options	Options Available for Grant			Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2012		103			1,619,834		$	5.54
Canceled		—			—			—
Exercised		—			(249,333	)		5.93
Balance at September 30, 2012		103			1,370,501		$	5.47
Balance at January 1, 2013		103			287,578		$	5.47
Canceled		23			(23	)		—
Discontinuance of the 2006 EIP		(126	)		—			—
Exercised		—			(183,845	)		5.47
Balance at September 30, 2013		—			103,710		$	5.47

The executive rollover options are fully vested and have an average remaining life of 0.9 years. The aggregate intrinsic value of these options at September 30, 2013 was approximately $1.7 million.

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation. We estimate the fair value of option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table:

Grant Date	July 30, 2013			February 1, 2013			March 30, 2012
Risk-free interest rate		1.70	%		1.09	%		1.35	%
Dividend yield		4.08	%		0.00	%		0.00	%
Expected volatility		36.02	%		34.50	%		34.70	%
Expected life (years)		6.25			6.25			6.25
Fair value of option award	$	5.13		$	9.04		$	12.24

24

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The risk-free interest rate for periods within the expected life of the option is based on the zero-coupon U.S. government treasury strip with a maturity which approximates the expected life of the option at the time of grant.

There was approximately $15.8 million and $17.5 million of unrecorded and unrecognized compensation expense related to unvested, share based compensation stock options under the 2006 EIP and 2013 LTIP at September 30, 2013 and 2012, respectively, which will be recognized over the remaining vesting period.

The options awarded on February 1, 2013 were made under the 2006 EIP and prior to a decision to pay quarterly dividends. No further grants or awards are expected to be made under the 2006 EIP.

Restricted Stock

In connection with our IPO, our compensation committee accelerated the vesting of all remaining unvested shares subject to the restricted stock award and special bonus agreements and restricted stock award agreements entered into pursuant to the 2006 EIP. The acceleration resulted in the vesting of an aggregate of 42,562 shares of common stock. As a result of the accelerated vesting, $1.2 million of stock-based compensation was recognized in SG&A during the nine months ended September 30, 2013.

Upon consummation of our IPO, we paid each of our non-employee directors who are not affiliated with our Sponsors fully vested 5,000 shares of common stock.

On July 30, 2013, 269,039 shares of restricted stock were granted to certain employees of West Corporation at a market price of $22.06. These restricted shares vest over a period of three years with one-third of the restricted shares becoming unrestricted on each of the first through third anniversaries of the award.

Stock-Based Compensation Expense

For the three months ended September 30, 2013 and 2012, stock-based compensation expense was $3.1 million and $20.6 million, respectively. For the nine months ended September 30, 2013 and 2012, stock-based compensation expense was $8.2 million and $23.3 million, respectively. The decrease is primarily due to the adjustments made for certain option exercise prices, accelerated vesting and the special dividend equivalents paid to option holders during the three months ended September 30, 2012.

25

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

9. EARNINGS PER SHARE

Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Nonqualified Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

	Three months ended September 30,				Nine months ended September 30,
(In thousands, except per share amounts)	2013		2012		2013		2012
Earnings Per Common Share:
Basic	$	0.55	$	0.36	$	1.20	$	1.51
Diluted	$	0.54	$	0.35	$	1.18	$	1.46
Weighted Average Number of Shares Outstanding:
Basic - Common		83,581		61,452		77,274		61,424
Dilutive Impact of Stock Options:
Common Shares		1,461		2,079		1,446		2,106
Diluted Common Shares		85,042		63,531		78,720		63,530

Diluted earnings per share are computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that have a dilutive effect on earnings per share. At September 30, 2013, 2,691,542 stock options were outstanding with an exercise price equal to or exceeding the market value of our common stock that were therefore excluded from the computation of shares contingently issuable upon exercise of the options. At September 30, 2012, for purposes of calculating the diluted earnings per share for the common shares, 2,686,313 options outstanding to purchase common shares were excluded from the computation of diluted common shares outstanding as the income allocable to the common shares was a loss, therefore the effect was anti-dilutive.

26

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

10. ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

Activity within accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012, were as follows (net of tax):

	Foreign Currency Translation			Cash Flow Hedges			Accumulated Other Comprehensive Income (Loss)
BALANCE, July 1, 2013	$	(26,648	)	$	—		$	(26,648	)
Foreign currency translation adjustment, net of tax of $(3,744)		6,109			—			6,109
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
BALANCE, January 1, 2013	$	(21,345	)	$	(1,786	)	$	(23,131	)
Foreign currency translation adjustment, net of tax of $(494)		806			—			806
Reclassification of cash flow hedge into earnings, net of tax of $1,349 (1)		—			(2,201	)		(2,201	)
Unrealized gain on cash flow hedges, net of tax of $(2,444)		—			3,987			3,987
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
	Foreign Currency Translation			Cash Flow Hedges			Other Comprehensive Income (Loss)
BALANCE, July 1, 2012	$	(30,782	)	$	(3,403	)	$	(34,185	)
Foreign currency translation adjustment, net of tax of $(2,386)		3,893			—			3,893
Reclassification of cash flow hedge into earnings, net of tax of $595 (1)		—			(970	)		(970	)
Unrealized gain on cash flow hedges, net of tax of $(950)		—			1,550			1,550
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)
BALANCE, January 1, 2012	$	(27,300	)	$	(4,736	)	$	(32,036	)
Foreign currency translation adjustment, net of tax of $(252)		411			—			411
Reclassification of cash flow hedge into earnings, net of tax of $1,984 (1)		—			(3,237	)		(3,237	)
Unrealized gain on cash flow hedges, net of tax of $(3,156)		—			5,150			5,150
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)

(1) Recorded as interest expense in the condensed consolidated statement of operations.

27

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

11. BUSINESS SEGMENTS

We operate in two business segments:

Unified Communications, including conferencing and collaboration services, event services, IP-based unified communication solutions and alerts and notification services; and

Communication Services, including emergency communications, automated call processing, telephony / interconnect services and agent-based services.

	For the three months ended September 30,						For the nine months ended September 30,
	2013			2012			2013			2012
	(amounts in thousands)
Revenue:
Unified Communications	$	370,751		$	359,007		$	1,121,188		$	1,088,181
Communication Services		306,186			300,847			899,415			877,811
Intersegment eliminations		(11,571	)		(2,958	)		(22,318	)		(8,139	)
Total	$	665,366		$	656,896		$	1,998,285		$	1,957,853
Operating Income:
Unified Communications	$	99,335		$	96,345		$	287,169		$	293,286
Communication Services		24,091			20,947			64,285			59,747
Total	$	123,426		$	117,292		$	351,454		$	353,033
Depreciation and Amortization (Included in operating income)
Unified Communications	$	23,121		$	21,840		$	66,644		$	66,323
Communication Services		22,677			24,468			67,934			69,530
Total	$	45,798		$	46,308		$	134,578		$	135,853
Capital Expenditures:
Unified Communications	$	13,945		$	17,489		$	38,386		$	39,023
Communication Services		13,628			15,721			35,795			38,197
Corporate		1,824			1,499			3,913			6,873
Total	$	29,397		$	34,709		$	78,094		$	84,093

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Assets:
Unified Communications	$	1,651,969	$	1,629,019
Communication Services		1,399,894		1,437,695
Corporate		428,817		381,439
Total	$	3,480,680	$	3,448,153

For the three months ended September 30, 2013 and 2012, our largest 100 clients represented 56% and 60% of our total revenue, respectively. For the nine months ended September 30, 2013 and 2012, our largest 100 clients represented 55% and 57% of our total revenue, respectively. For the three months ended September 30, 2013, our largest client, AT&T, represented 10% of our aggregate revenue. For the nine months ended September 30, 2013, no client represented 10% or more of our aggregate revenue. For the three and nine months ended September 30, 2012, no client represented 10% or more of our aggregate revenue.

28

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Platform-based service revenue includes services provided in both the Unified Communications and Communication Services segments, while agent-based service revenue is provided in the Communication Services segment. During the three months ended September 30, 2013 and 2012, revenue from platform-based services was $483.0 million and $472.7 million, respectively. During the nine months ended September 30, 2013 and 2012, revenue from platform-based services was $1,459.4 million and $1,406.6 million, respectively. During the three months ended September 30, 2013 and 2012, revenue from agent-based services was $185.1 million and $186.9 million, respectively. During the nine months ended September 30, 2013 and 2012, revenue from agent-based services was $547.1 million and $558.9 million, respectively.

For the three months ended September 30, 2013 and 2012, revenues from non-U.S. countries were approximately 18% of consolidated revenues in both periods. For the nine months ended September 30, 2013 and 2012, revenues from non-U.S. countries were approximately 19% of consolidated revenues in both periods. During these periods no individual foreign country accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, in thousands, is noted below:

	For the three months ended September 30,				For the nine months ended September 30,
	2013		2012		2013		2012
	(amounts in thousands)
Revenue:
Americas - United States	$	542,673	$	535,934	$	1,621,745	$	1,594,670
Europe, Middle East & Africa (EMEA)		73,963		69,930		233,469		218,803
Asia Pacific		43,184		44,964		125,572		126,760
Americas - Other		5,546		6,068		17,499		17,620
Total	$	665,366	$	656,896	$	1,998,285	$	1,957,853

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Long-Lived Assets:
Americas - United States	$	2,429,976	$	2,446,090
Europe, Middle East & Africa (EMEA)		202,180		210,902
Asia Pacific		24,709		27,787
Americas - Other		2,042		2,282
Total	$	2,658,907	$	2,687,061

The aggregate loss on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $2.9 million and $1.2 million for the three months ended September 30, 2013 and 2012, respectively. The aggregate loss on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $4.0 million and $2.4 million for the nine months ended September 30, 2013 and 2012, respectively.

12. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

29

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

13. FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON-GUARANTORS

West Corporation and our U.S. based wholly owned subsidiary guarantors, jointly, severally, fully and unconditionally are responsible for the payment of principal, premium and interest on our senior notes and senior subordinated notes. Presented below, in thousands, is condensed consolidated financial information for West Corporation and our subsidiary guarantors and subsidiary non-guarantors for the periods indicated.

	For the Three Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	535,262		$	130,104	$	—		$	665,366
COST OF SERVICES		—			240,884			69,649		—			310,533
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		4,430			182,834			44,143		—			231,407
OPERATING INCOME (LOSS)		(4,430	)		111,544			16,312		—			123,426
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(33,662	)		(23,171	)		5,591		—			(51,242	)
Subsidiary Income		60,175			26,000			—		(86,175	)		—
Other		4,925			(15,904	)		12,633		—			1,654
Other income (expense)		31,438			(13,075	)		18,224		(86,175	)		(49,588	)
INCOME BEFORE INCOME TAX EXPENSE		27,008			98,469			34,536		(86,175	)		73,838
INCOME TAX EXPENSE (BENEFIT)		(19,140	)		38,350			8,480		—			27,690
NET INCOME	$	46,148		$	60,119		$	26,056	$	(86,175	)	$	46,148
Foreign currency translation adjustments, net of tax of $(3,744)		6,109			—			6,109		(6,109	)		6,109
Comprehensive income	$	52,257		$	60,119		$	32,165	$	(92,284	)	$	52,257

30

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	519,952		$	136,944		$	—		$	656,896
COST OF SERVICES		—			247,192			60,507			—			307,699
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		2,003			197,144			32,758			—			231,905
OPERATING INCOME (LOSS)		(2,003	)		75,616			43,679			—			117,292
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(45,246	)		(28,811	)		4,911			—			(69,146	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		62,351			34,019			—			(96,370	)		—
Other		(8,806	)		4,498			(5,484	)		—			(9,792	)
Other income (expense)		5,584			9,706			(573	)		(96,370	)		(81,653	)
INCOME BEFORE INCOME TAX EXPENSE		3,581			85,322			43,106			(96,370	)		35,639
INCOME TAX EXPENSE (BENEFIT)		(18,515	)		23,017			9,041			—			13,543
NET INCOME	$	22,096		$	62,305		$	34,065		$	(96,370	)	$	22,096
Foreign currency translation adjustments, net of tax of $(2,386)		3,893			—			3,893			(3,893	)		3,893
Reclassification of cash flow hedges into earnings, net of tax of $595		(970	)		—			—			—			(970	)
Unrealized gain on cash flow hedges net of tax of $(950)		1,550			—			—			—			1,550
Comprehensive income	$	26,569		$	62,305		$	37,958		$	(100,263	)	$	26,569

31

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,599,666		$	398,619	$	—		$	1,998,285
COST OF SERVICES		—			719,532			212,007		—			931,539
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		6,222			576,908			132,162		—			715,292
OPERATING INCOME (LOSS)		(6,222	)		303,226			54,450		—			351,454
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(121,595	)		(76,354	)		16,639		—			(181,310	)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(23,105	)		—			—		—			(23,105	)
Subsidiary Income		174,090			78,548			—		(252,638	)		—
Other		7,145			(49,432	)		43,842		—			1,555
Other income (expense)		36,535			(47,238	)		60,481		(252,638	)		(202,860	)
INCOME BEFORE INCOME TAX EXPENSE		30,313			255,988			114,931		(252,638	)		148,594
INCOME TAX EXPENSE (BENEFIT)		(62,558	)		82,280			36,001		—			55,723
NET INCOME	$	92,871		$	173,708		$	78,930	$	(252,638	)	$	92,871
Foreign currency translation adjustments, net of tax of $(494)		806			—			806		(806	)		806
Reclassification of cash flow hedges, net of tax of $1,349		(2,201	)		—			—		—			(2,201	)
Unrealized gain on cash flow hedges net of tax of $(2,444)		3,987			—			—		—			3,987
Comprehensive income	$	95,463		$	173,708		$	79,736	$	(253,444	)	$	95,463

32

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,544,968		$	412,885		$	—		$	1,957,853
COST OF SERVICES		—			729,274			177,413			—			906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		5,268			580,880			111,985			—			698,133
OPERATING INCOME (LOSS)		(5,268	)		234,814			123,487			—			353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(126,377	)		(78,989	)		13,533			—			(191,833	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		178,219			84,684			—			(262,903	)		—
Other		(5,063	)		12,451			(16,141	)		—			(8,753	)
Other income (expense)		44,064			18,146			(2,608	)		(262,903	)		(203,301	)
INCOME BEFORE INCOME TAX EXPENSE		38,796			252,960			120,879			(262,903	)		149,732
INCOME TAX EXPENSE (BENEFIT)		(54,038	)		76,583			34,353			—			56,898
NET INCOME	$	92,834		$	176,377		$	86,526		$	(262,903	)	$	92,834
Foreign currency translation adjustments, net of tax of $(252)		411			—			411			(411	)		411
Reclassification of cash flow hedges, net of tax of $1,984		(3,237	)		—			—			—			(3,237	)
Unrealized gain on cash flow hedges net of tax of $(3,156)		5,150			—			—			—			5,150
Comprehensive income	$	95,158		$	176,377		$	86,937		$	(263,314	)	$	95,158

33

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	128,945		$	—	$	84,327	$	(2,299	)	$	210,973
Trust cash		—			15,749		—		—			15,749
Accounts receivable, net		—			67,563		391,287		—			458,850
Intercompany receivables		—			1,060,701		—		(1,060,701	)		—
Deferred income taxes receivable		42,527			8,434		1,571		(43,860	)		8,672
Prepaid assets		5,077			28,262		8,376		—			41,715
Deferred expenses		—			40,408		11,263		—			51,671
Other current assets		9,014			8,842		16,287		—			34,143
Total current assets		185,563			1,229,959		513,111		(1,106,860	)		821,773
Property and equipment, net		60,860			243,361		43,519		—			347,740
INVESTMENT IN SUBSIDIARIES		1,778,249			418,712		—		(2,196,961	)		—
GOODWILL		—			1,637,724		182,383		—			1,820,107
INTANGIBLES, net		—			224,039		20,518		—			244,557
OTHER ASSETS		140,944			85,152		20,407		—			246,503
TOTAL ASSETS	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	4,194		$	58,872	$	33,300	$	(2,299	)	$	94,067
Intercompany payables		830,022			—		230,679		(1,060,701	)		—
Accrued expenses		35,568			291,232		71,587		(43,860	)		354,527
Current maturities of long-term debt		8,350			15,827		—		—			24,177
Total current liabilities		878,134			365,931		335,566		(1,106,860	)		472,771
LONG - TERM OBLIGATIONS, less current maturities		1,970,359			1,554,988		—		—			3,525,347
DEFERRED INCOME TAXES		27,364			100,633		8,702		—			136,699
OTHER LONG-TERM LIABILITIES		72,368			41,144		14,960		—			128,472
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(782,609	)		1,776,251		420,710		(2,196,961	)		(782,609	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680

34

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	December 31, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	106,010		$	1,821	$	71,280	$	—		$	179,111
Trust cash		—			14,518		—		—			14,518
Accounts receivable, net		—			67,959		376,452		—			444,411
Intercompany receivables		—			828,896		—		(828,896	)		—
Deferred income taxes receivable		99,976			11,621		10,088		(108,537	)		13,148
Prepaid assets		9,857			25,890		6,382		—			42,129
Deferred expenses		—			30,767		7,675		—			38,442
Other current assets		11,403			13,672		4,258		—			29,333
Total current assets		227,246			995,144		476,135		(937,433	)		761,092
PROPERTY AND EQUIPMENT, NET		70,210			249,523		45,163		—			364,896
INVESTMENT IN SUBSIDIARIES		1,477,884			373,665		—		(1,851,549	)		—
GOODWILL		—			1,637,725		179,126		—			1,816,851
INTANGIBLES, net		—			249,112		36,560		—			285,672
OTHER ASSETS		126,873			88,491		4,278		—			219,642
TOTAL ASSETS	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	14,627		$	84,579	$	21,041	$	—		$	120,247
Intercompany payables		550,799			—		278,097		(828,896	)		—
Accrued expenses		48,524			319,480		52,829		(108,537	)		312,296
Current maturities of long-term debt		8,677			16,448		—		—			25,125
Total current liabilities		622,627			420,507		351,967		(937,433	)		457,668
LONG - TERM OBLIGATIONS, less current maturities		2,426,293			1,566,238		—		—			3,992,531
DEFERRED INCOME TAXES		40,457			81,440		10,501		—			132,398
OTHER LONG-TERM LIABILITIES		62,522			49,207		3,513		—			115,242
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(1,249,686	)		1,476,268		375,281		(1,851,549	)		(1,249,686	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153

35

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	211,572		$	67,456		$	(2,299	)	$	276,729
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			—			(13	)		—			(13	)
Purchase of property and equipment		(3,913	)		(66,175	)		(17,892	)		—			(87,980	)
Other		—			(1,166	)		—			—			(1,166	)
Net cash flows from investing activities		(3,913	)		(67,341	)		(17,905	)		—			(89,159	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities		(450,000	)		—			—			—			(450,000	)
Proceeds from initial public offering, net of offering costs		398,266			—			—			—			398,266
Proceeds from revolving credit and accounts receivable securitization facilities		—			—			85,000			—			85,000
Payments on revolving credit and accounts receivable securitization facilities		—			—			(85,000	)		—			(85,000	)
Dividends paid		(37,840	)		—			—			—			(37,840	)
Payments of deferred financing and other debt related costs		(30,760	)		—			—			—			(30,760	)
Call premium paid on subordinated notes		(16,502	)		—			—			—			(16,502	)
Principal repayments on long-term obligations		(6,210	)		(11,922	)		—			—			(18,132	)
Proceeds from stock options exercised including excess tax benefits		815			—			—			—			815
Other		(9	)		—			—			—			(9	)
Net cash flows from financing activities		(142,240	)		(11,922	)		—			—			(154,162	)
Intercompany		169,088			(134,130	)		(34,958	)		—			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,546	)		—			(1,546	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		22,935			(1,821	)		13,047			(2,299	)		31,862
CASH AND CASH EQUIVALENTS, Beginning of period		106,010			1,821			71,280			—			179,111
CASH AND CASH EQUIVALENTS, End of period	$	128,945		$	—		$	84,327		$	(2,299	)	$	210,973

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WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	174,824		$	74,311		$	(5,188	)	$	243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,204	)		(60	)		—			(77,264	)
Purchase of property and equipment		(6,873	)		(62,808	)		(18,179	)		—			(87,860	)
Other		—			(163	)		—			—			(163	)
Net cash flows from investing activities		(6,873	)		(140,175	)		(18,239	)		—			(165,287	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Proceeds from new term loan facility		335,038			634,962			—			—			970,000
Payments on term loan facility		(68,476	)		(379,958	)		—			—			(448,434	)
Dividends paid		(510,634	)		—			—			—			(510,634	)
Payments of deferred financing and other debt related costs		(27,498	)		—			—			—			(27,498	)
Principal repayments on long-term obligations		(3,346	)		(10,647	)		—			—			(13,993	)
Proceeds from stock options exercised including excess tax benefits		8,248			—			—			—			8,248
Repurchase of common stock		(1,488	)		—			—			—			(1,488	)
Payments of capital lease obligations		—			(28	)		(16	)		—			(44	)
Net cash flows from financing activities		(268,156	)		244,329			(16	)		—			(23,843	)
Intercompany		326,704			(278,978	)		(53,965	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			264			—			264
NET CHANGE IN CASH AND CASH EQUIVALENTS		51,675			—			2,355			1,051			55,081
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	62,178		$	—		$	91,927		$	(5,188	)	$	148,917

37

FORWARD-LOOKING STATEMENTS

This report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include estimates regarding:

• our competitive position within the market for voice and data services;

• the cost, reliability and market acceptance of voice and data services;

• our ability to keep pace with our clients’ needs for technology and systems;

• the profitability of the solutions we provide and seek to develop;

• the impact of integrating or completing mergers or strategic acquisitions, including any cost-savings or other synergies resulting therefrom;

• the level and cost of our indebtedness, including changes in interest rates, and the adequacy of capital for future requirements, including our dividend expectations;

• our expectations of future capital expenditures and contractual obligations;

• the impact of pending litigation and the regulatory environment;

• our ability to protect our proprietary information or technology;

• our ability to manage effectively operations outside of the United States;

• the cost of labor and turnover rates; and

• the impact of foreign currency fluctuations;

as well as other statements regarding our future operations, financial condition and prospects, and business strategies.

Forward-looking statements can be identified by the use of words such as “may,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “intends,” “continue,” or the negative of such terms, or other comparable terminology. Forward-looking statements also include the assumptions underlying or relating to any of the foregoing statements. Our actual results could differ materially from those anticipated in these forward-looking statements as a result of various factors, including the risks discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” elsewhere in this report.

All forward-looking statements included in this report are based on information available to us on the date hereof. We assume no obligation to update any forward-looking statements.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the Condensed Consolidated Financial Statements (unaudited) and the Notes thereto.

Business Overview

We are a leading provider of technology-driven, communication services. We offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business process outsourcing and telephony / interconnect services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

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Since our founding in 1986, we have invested significantly to expand our technology platforms and develop our operational processes to meet the complex and changing communications needs of our clients. We have evolved our business mix from labor-intensive communication services to predominantly diversified and platform-based, technology-driven voice and data services.

Investing in technology and developing specialized expertise in the industries we serve are critical components to our strategy of enhancing our services and our value proposition. In 2012, we managed approximately 28 billion telephony minutes and approximately 134 million conference calls, facilitated over 260 million 9-1-1 calls, and delivered over 1.2 billion notification calls and data messages. With approximately 750,000 telephony ports to handle conference calls, 9-1-1 public safety calls, alerts and notifications and customer service at September 30, 2013, we believe our platforms provide scale and flexibility to handle greater transaction volume than our competitors, offer superior service and develop new offerings. These ports include approximately 436,000 IP ports, which we believe provide us with the only large-scale proprietary IP-based global conferencing platform deployed and in use today. Our technology-driven platforms allow us to provide a broad range of complementary platform and agent-based service offerings to our diverse client base.

Financial Operations Overview

Revenue

In our Unified Communications segment, our conferencing and collaboration services, event services and IP-based unified communication solutions are generally billed on a per participant minute or per seat basis and our alerts and notifications services are generally billed on a per message or per minute basis. Billing rates for these services vary depending on participant geographic location, type of service (such as audio, video or web conferencing) and type of message (such as voice, text, email or fax). We also charge clients for additional features, such as conference call recording, transcription services or professional services. Since we entered the conferencing services business, the average rate per minute that we charge has declined while total minutes sold has increased. This is consistent with industry trends. We expect this trend to continue for the foreseeable future.

In our Communication Services segment, our emergency communications solutions are generally billed per month based on the number of billing telephone numbers or cell towers covered under each client contract. We also bill monthly for our premise-based database solution. In addition, we bill for sales, installation and maintenance of our communication equipment technology solutions. Our platform-based and agent-based customer service solutions are generally billed on a per minute or per hour basis. We are generally paid on a contingent fee basis for our receivables management and overpayment identification and recovery services as well as for certain other agent-based services. Our telephony / interconnect services are generally billed based on usage of toll-free origination services.

Cost of Services

The principal component of cost of services for our Unified Communications segment is our variable telephone expense. Significant components of our cost of services in this segment also include labor expense, primarily related to commissions for our sales force. Because the services we provide in this segment are largely platform-based, labor expense is less significant than the labor expense we experience in our Communication Services segment.

The principal component of cost of services for our Communication Services segment is labor expense. Labor expense in costs of services primarily reflects compensation and benefits for the agents providing our agent-based services, but also includes compensation for personnel dedicated to emergency communications database management, manufacturing and development of our premise-based public safety solution as well as commissions for our sales professionals. We generally pay commissions to sales professionals on both new sales and incremental revenue generated from existing clients. A significant component of our cost of services in this segment also includes variable telephone expense.

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Selling, General and Administrative Expenses

The principal component of our selling, general and administrative expenses (“SG&A”) is salary and benefits for our sales force, client support staff, technology and development personnel, senior management and other personnel involved in business support functions. SG&A also includes certain fixed telephone costs as well as other expenses that support the ongoing operation of our business, such as facilities costs, certain service contract costs, equipment depreciation and maintenance, impairment charges and amortization of finite-lived intangible assets.

Key Drivers Affecting Our Results of Operations

Factors Related to Our Indebtedness.

On March 27, 2013, we completed an initial public offering (“IPO”) of 21,275,000 shares of our common stock, par value $0.001 per share, registered pursuant to a Registration Statement on Form S-1 (File No. 333-162292). Proceeds received from the IPO, net of the underwriting discount were $401.0 million. We paid $25.0 million in Sponsor management fees in the nine months ended September 30, 2013, to an investor group led by Thomas H. Lee Partners, L.P. and Quadrangle Group LLC (the “Sponsors”) pursuant to that certain management agreement, dated October 24, 2006, and that certain management letter agreement, dated March 8, 2013. The management agreement terminated in accordance with its terms immediately prior to completion of the IPO.

On April 26, 2013, we redeemed our 11% $450.0 million principal amount senior subordinated notes due 2016. The redemption price was equal to 103.667% of the principal amount of the senior subordinated notes. During the nine months ended September 30, 2013, we recorded a $16.5 million subordinated debt call premium and $6.6 million accelerated amortization of deferred financing costs as a non-operating expense. In addition, we paid accrued and unpaid interest on the redeemed senior subordinated notes up to April 26, 2013. Following this redemption, none of the senior subordinated notes remain outstanding.

On February 20, 2013, West, certain domestic subsidiaries of West, as subsidiary borrowers, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified our senior secured credit facilities (“Senior Secured Credit Facilities”) by entering into Amendment No. 3 to Amended and Restated Credit Agreement (the “Third Amendment”), amending our Amended and Restated Credit Agreement, dated as of October 5, 2010, by and among West, Wells Fargo, as administrative agent, and the various lenders party thereto, as lenders (as amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, and Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, and with the Third Amendment, the “Amended Credit Agreement”).

The Third Amendment provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018, and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions, which conditions were satisfied effective as of April 30, 2013 and continue to apply as of September 30, 2013. As of September 30, 2013, we had outstanding the following senior secured term loans:

• Term loans in an aggregate principal amount of approximately $2.1 billion (the “2018 Maturity Term Loans”). The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

• Term loans in an aggregate principal amount of approximately $315.3 million (the “2016 Maturity Term Loans”; and, together with the 2018 Maturity Term Loans, the “Term Loans”). The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

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The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than the 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

On August 26, 2013, our revolving trade accounts receivable financing facility was amended and extended. The amended and extended facility provides for $185.0 million in available financing and was extended to June 30, 2018, reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points.

Evolution into a Predominately Platform-based Solutions Business. We have evolved into a diversified and platform-based technology-driven service provider. Since 2005, our revenue from platform-based services has grown from 37% of total revenue to 73% for the nine months ended September 30, 2013 and our operating income from platform-based services has grown from 53% of total operating income to 93% over the same period. As in the past, we will continue to seek and invest in higher margin businesses, irrespective of whether the associated services are delivered to our customers through an agent-based or a platform-based environment. We expect our platform-based service lines to grow at a faster pace than agent-based services and as a result will continue to increase as a percentage of our total revenue. However, many of our customers require an integrated service offering that incorporates both agent-based and platform-based services—for example, an automated voice response system with the option for the client’s customer to speak to an agent. Accordingly, we expect agent-based services will continue to represent a meaningful portion of our service offerings for the foreseeable future.

Acquisition Activities. Identifying and successfully integrating acquisitions of value-added service providers has been a key component of our business strategy. We will continue to seek opportunities to expand our suite of communication services across industries, geographies and end-markets. While we expect this will occur primarily through organic growth, we have and will continue to acquire assets and businesses that strengthen our value proposition to clients and drive value to us. We have developed an internal capability to source, evaluate and integrate acquisitions that we believe has created value for shareholders. Since 2005, we have invested approximately $2.0 billion in strategic acquisitions. We believe there are acquisition candidates that will enable us to expand our capabilities and markets and intend to continue to evaluate acquisitions in a disciplined manner and pursue those that provide attractive opportunities to enhance our growth and profitability.

Key Factors Related to Cash Flows

Our expectation is to return some portion of our free cash flow to shareholders each year through a regular quarterly dividend. We expect to use the remaining free cash flow to reduce leverage and fund acquisitions to accelerate growth. Our goal is to reduce net leverage to less than 4x adjusted EBITDA by the end of the first quarter of 2015 through free cash flow generation and EBITDA growth.

Interest expense for the nine months ended September 30, 2013 was $181.5 million. Had the lower debt balances and lower interest rates applicable following our IPO been in effect at January 1, 2013, interest expense would have been $24.7 million lower than the reported amount. On April 26, 2013, we redeemed the entire outstanding $450.0 million principal amount of our 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes. The pricing of the Third Amendment and redemption of the 11% senior subordinated notes will reduce our annual cash interest expense by approximately $97.0 million. Further, the Third Amendment extended the maturity of $1.1 billion of term loans to June 2018.

Free cash flow is calculated as cash flows from operations less capital expenditures. The common definition of EBITDA is “Earnings Before Interest Expense, Taxes, Depreciation and Amortization.” In evaluating liquidity and performance, the Company uses earnings before interest expense, share based compensation, taxes, depreciation and amortization, and one-time IPO-related expenses, or “Adjusted EBITDA.” EBITDA and Adjusted EBITDA are not measures of financial performance or liquidity under GAAP. EBITDA and Adjusted EBITDA should not be considered in isolation or as a substitute for Net Income, Cash Flows from Operations or other income or cash flows data prepared in accordance with GAAP. EBITDA and Adjusted EBITDA are used by certain investors as measures to assess the Company’s ability to service debt. Adjusted EBITDA is also used in the Company’s debt covenants, although the precise adjustments used to calculate Adjusted EBITDA included in the Company’s credit facility and indentures vary in certain respects among such agreements.

Overview of 2013 Results

The following overview highlights the areas we believe are important in understanding our results of operations for the three and nine months ended September 30, 2013. This summary is not intended as a substitute for the detail provided elsewhere in this quarterly report or for our consolidated financial statements and notes thereto included elsewhere in this quarterly report.

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• Our revenue increased $8.5 million, or 1.3% during the three months ended September 30, 2013 compared to revenue during the three months ended September 30, 2012.

• Our revenue increased $40.4 million, or 2.1% during the nine months ended September 30, 2013 compared to revenue during the nine months ended September 30, 2012.

• Our operating income increased $6.1 million, or 5.2% during the three months ended September 30, 2013 compared to operating income during the three months ended September 30, 2012.

• Our operating income decreased $1.6 million, or 0.4%, during the nine months ended September 30, 2013 compared to operating income during the nine months ended September 30, 2012. This decrease in operating income is primarily the result of $28.0 million of expenses recorded in connection with our IPO.

• Our cash flows from operating activities increased $32.8 million, or 13.4%, during the nine months ended September 30, 2013 compared to cash flows from operating activities during the nine months ended September 30, 2012.

• On February 20, 2013, we amended our senior secured term loan facilities. The Amended Credit Agreement provided for a reduction in the applicable margins and interest rate floors of all term loans and extended the maturity of a portion of the term loans due July 2016 to June 2018. The applicable margins for each of the term loan tranches reflect a further step down of 0.50% based upon our initial public offering completed in March 2013 and maintaining a total leverage ratio less than or equal to 4.75:1.00, which conditions were satisfied effective as of April 30, 2013 and continue to apply as of September 30, 2013.

• On March 8, 2013, we completed a 1-for-8 reverse stock split and amended our Amended and Restated Certificate of Incorporation by filing an amendment with the Delaware Secretary of State. We also adjusted the share amounts under our Executive Incentive Plan and Nonqualified Deferred Compensation Plan as a result of the 1-for-8 reverse stock split.

• On March 27, 2013, we completed our IPO of 21,275,000 shares of common stock. Proceeds from the offering, net of the underwriting discounts and commissions were $401.0 million.

• On April 26, 2013, we redeemed our $450.0 million 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes. These notes were paid in full.

• On each of May 16, 2013 and August 22, 2013 we paid a $0.225 per common share quarterly dividend. The dividend was $18.8 million paid to shareholders of record as of the close of business on May 6, 2013 and August 12, 2013 and were $37.6 million in the aggregate.

• On April 26, 2013, Moody’s Investors Service upgraded West Corporation’s corporate family rating to B1 from B2.

• On June 19, 2013, Standard & Poors Ratings Services upgraded West Corporation’s corporate credit rating to BB- from B+ and raised the senior secured issue-level rating to BB from B+.

• On August 26, 2013, we amended and extended our revolving trade accounts receivable financing facility. The amended and extended facility provides for $185.0 million in available financing and was extended to June 30, 2018, reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points.

Comparison of the Three and Nine Months Ended September 30, 2013 and 2012

Revenue: Total revenue for the three months ended September 30, 2013 increased $8.5 million, or 1.3%, to $665.4 million from $656.9 million for the three months ended September 30, 2012. This increase was entirely attributable to organic growth.

For the nine months ended September 30, 2013, total revenue increased $40.4 million, or 2.1%, to $1,998.3 million from $1,957.9 million for the nine months ended September 30, 2012. This increase during the nine months ended September 30, 2013 included acquisition revenue of $20.9 million from the acquisition of

42

HyperCube. The HyperCube acquisition closed on March 23, 2012. HyperCube’s results have been included in the Communication Services segment since that date. The remaining $19.5 million increase in revenue for the nine months ended September 30, 2013 was due to organic growth.

For the three months ended September 30, 2013 and 2012, our largest 100 clients represented 56% and 60% of our total revenue, respectively. For the nine months ended September 30, 2013 and 2012, our largest 100 clients represented 55% and 57% of our total revenue, respectively. For the three months ended September 30, 2013, our largest client, AT&T, represented 10% of our aggregate revenue. For the nine months ended September 30, 2013, no client represented 10% or more of our aggregate revenue. For the three and nine months ended September 30, 2012, no client represented 10% or more of our aggregate revenue.

Revenue by business segment:

	For the three months ended September 30,												For the nine months ended September 30,
	2013			2012			Change			% Change			2013			2012			Change			% Change
Revenue in thousands:
Unified Communications	$	370,751		$	359,007		$	11,744			3.3	%	$	1,121,188		$	1,088,181		$	33,007			3.0	%
Communication Services		306,186			300,847			5,339			1.8	%		899,415			877,811			21,604			2.5	%
Intersegment eliminations		(11,571	)		(2,958	)		(8,613	)		NM			(22,318	)		(8,139	)		(14,179	)		NM
Total	$	665,366		$	656,896		$	8,470			1.3	%	$	1,998,285		$	1,957,853		$	40,432			2.1	%

NM = Not Meaningful

For the three months ended September 30, 2013, Unified Communications revenue increased $11.7 million, or 3.3%, to $370.8 million from $359.0 million for the three months ended September 30, 2012. The increase in revenue for the three months ended September 30, 2013 was entirely attributable to organic growth, which resulted primarily from the addition of new customers as well as an increase in usage primarily of our audio-based services by our existing customers. Revenue attributable to increased usage and new customer usage was partially offset by a decline in the rates charged to existing customers for those services. The volume of minutes used for our reservationless services, which accounts for the majority of our conferencing revenue, grew approximately 12.8% for the three months ended September 30, 2013 over the three months ended September 30, 2012, while the average rate per minute for reservationless services declined by approximately 7.4% for the three months ended September 30, 2013 over the three months ended September 30, 2012.

For the nine months ended September 30, 2013, Unified Communications revenue increased $33.0 million, or 3.0%, to $1,121.2 million from $1,088.2 million for the nine months ended September 30, 2012. The $33.0 million of Unified Communications revenue growth was entirely due to organic growth. The increase was attributable primarily to the addition of new customers as well as an increase in usage primarily of our audio-based services by our existing customers. Revenue attributable to increased usage and new customer usage was partially offset by a decline in the rates charged to existing customers for those services. The volume of minutes used for our reservationless conferencing services, which accounts for the majority of our conferencing revenue, grew approximately 10.7% for the nine months ended September 30, 2013 over the nine months ended September 30, 2012, while the average rate per minute for reservationless services declined by approximately 7.3%.

Since we entered the conferencing services business, the average rate per minute that we charge has declined while total minutes sold has increased. This is consistent with industry trends which we expect to continue for the foreseeable future.

During the three months ended September 30, 2013, Unified Communication’s revenue in the Asia Pacific (“APAC”) and Europe, Middle East and Africa (“EMEA”) regions was $116.4 million, an increase of 3.1% over the three months ended September 30, 2012. During the nine months ended September 30, 2013, Unified Communication’s revenue in APAC and EMEA regions grew to $354.8 million, an increase of 4.1% over the nine months ended September 30, 2012.

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For the three months ended September 30, 2013, Communication Services revenue increased $5.3 million, or 1.8%, to $306.2 million from $300.8 million for the three months ended September 30, 2012. The increase in revenue for the three months ended September 30, 2013 was entirely due to organic growth. Revenue from agent-based services for the three months ended September 30, 2013, decreased $1.8 million compared with the three months ended September 30, 2012. During the three months ended September 30, 2013, revenue from platform-based services within Communication Services increased $7.1 million compared with the three months ended September 30, 2012.

For the nine months ended September 30, 2013, Communication Services revenue increased $21.6 million, or 2.5%, to $899.4 million from $877.8 million for the nine months ended September 30, 2012. This increase during the nine months ended September 30, 2013 included acquisition revenue of $20.9 million from the acquisition of HyperCube. The HyperCube acquisition closed on March 23, 2012 and its results have been included in the Communication Services segment since that date. During the nine months ended September 30, 2013, revenue from platform-based services within Communication Services increased $33.4 million compared with the nine months ended September 30, 2012. Revenue from agent-based services for the nine months ended September 30, 2013, decreased $11.8 million compared with the nine months ended September 30, 2012. This decrease included a $7.3 million decline in direct response revenue.

Cost of services: Cost of services consists of direct labor, telephone expense and other costs directly related to providing services to clients. Cost of services for the three months ended September 30, 2013 increased approximately $2.8 million, or 0.9%, to $310.5 million, from $307.7 million for the three months ended September 30, 2012. As a percentage of revenue, cost of services improved to 46.7% for the three months ended September 30, 2013, compared to 46.8% for the three months ended September 30, 2012. Cost of services for the nine months ended September 30, 2013 increased $24.9 million, or 2.7%, to $931.5 million from $906.7 million for the nine months ended September 30, 2012. As a percentage of revenue, cost of services increased to 46.6% for the nine months ended September 30, 2013, compared to 46.3% for the nine months ended September 30, 2012.

Cost of services by business segment:

	For the three months ended September 30,																		For the nine months ended September 30,
	2013			% of Revenue			2012			% of Revenue			Change			% Change			2013			% of Revenue			2012			% of Revenue			Change			% Change
In thousands:
Unified Communications	$	155,848			42.0	%	$	155,316			43.3	%	$	532			0.3	%	$	475,500			42.4	%	$	460,607			42.3	%	$	14,893			3.2	%
Communication Services		165,674			54.1	%		154,747			51.4	%		10,927			7.1	%		476,774			53.0	%		452,543			51.6	%		24,231			5.4	%
Intersegment eliminations		(10,989	)		NM			(2,364	)		NM			(8,625	)		NM			(20,735	)		NM			(6,463	)		NM			(14,272	)		NM
Total	$	310,533			46.7	%	$	307,699			46.8	%	$	2,834			0.9	%	$	931,539			46.6	%	$	906,687			46.3	%	$	24,852			2.7	%

NM - Not Meaningful

Unified Communications cost of services for the three months ended September 30, 2013 increased $0.5 million, or 0.3%, to $155.8 million from $155.3 million for the three months ended September 30, 2012. The increase is primarily driven by increased service volume. As a percentage of this segment’s revenue, Unified Communications cost of services improved to 42.0% for the three months ended September 30, 2013 from 43.3% for the three months ended September 30, 2012.

Unified Communications cost of services for the nine months ended September 30, 2013 increased $14.9 million, or 3.2%, to $475.5 million from $460.6 million for the nine months ended September 30, 2012. The increase is primarily driven by increased service volume. As a percentage of this segment’s revenue, Unified Communications cost of services increased to 42.4% for the nine months ended September 30, 2013 from 42.3% for the nine months ended September 30, 2012. The change in cost of services as a percentage of revenue for the three and nine months ended September 30, 2013 is due primarily to changes in the product mix, geographic mix and declines in the average rate per minute for reservationless services and declines in the average telephone cost per minute for reservationless services.

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Communication Services cost of services for the three months ended September 30, 2013 increased $10.9 million, or 7.1%, to $165.7 million from $154.7 million for the three months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services cost of services increased to 54.1% for the three months ended September 30, 2013, compared to 51.4% for the three months ended September 30, 2012.

Communication Services cost of services for the nine months ended September 30, 2013 increased $24.2 million, or 5.4%, to $476.8 million from $452.5 million for the nine months ended September 30, 2012. The increase in cost of services for the nine months ended September 30, 2013 was primarily the result of $12.6 million of incremental cost of services from the HyperCube acquisition. As a percentage of this segment’s revenue, Communication Services cost of services increased to 53.0% for the nine months ended September 30, 2013, compared to 51.6% for the nine months ended September 30, 2012. This increase in cost of services as a percentage of this segment’s revenue for the three and nine months ended September 30, 2013 is primarily due to increased telephony/interconnect revenue which has lower margins than other services offered by the Communication Services segment and reduced margins in agent-based services.

Selling, general and administrative (“SG&A”) expenses: SG&A expenses decreased $0.5 million, or 0.2%, to $231.4 million for the three months ended September 30, 2013, from $231.9 million for the three months ended September 30, 2012. As a percentage of revenue, SG&A expenses improved to 34.8% for the three months ended September 30, 2013 from 35.3% for the three months ended September 30, 2012. During the three months ended September 30, 2012, share-based compensation of $8.3 million was recorded as a result of the modifications to stock options.

SG&A expenses increased $17.2 million, or 2.5%, to $715.3 million for the nine months ended September 30, 2013 from $698.1 million for the nine months ended September 30, 2012. SG&A expenses in the nine months ended September 30, 2013, included $25.0 million for Sponsor management fees and related termination of the management agreement in connection with the IPO and $3.0 million of IPO related bonuses. As a percentage of revenue, SG&A expenses increased to 35.8% for the nine months ended September 30, 2013, compared to 35.7% for the nine months ended September 30, 2012. For the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.4% impact on SG&A expenses as a percentage of revenue.

Selling, general and administrative expenses by business segment:

	For the three months ended September 30,																		For the nine months ended September 30,
	2013			% of Revenue			2012			% of Revenue			Change			% Change			2013			% of Revenue			2012			% of Revenue			Change			% Change
In thousands:
Unified Communications	$	115,568			31.2	%	$	107,345			29.9	%	$	8,223			7.7	%	$	358,519			32.0	%	$	334,286			30.7	%	$	24,233			7.2	%
Communication Services		116,421			38.0	%		125,154			41.6	%		(8,733	)		-7.0	%		358,356			39.8	%		365,523			41.6	%		(7,167	)		-2.0	%
Intersegment eliminations		(582	)		NM			(594	)		NM			12			NM			(1,583	)		NM			(1,676	)		NM			93			NM
Total	$	231,407			34.8	%	$	231,905			35.3	%	$	(498	)		-0.2	%	$	715,292			35.8	%	$	698,133			35.7	%	$	17,159			2.5	%

NM - Not Meaningful

Unified Communications SG&A expenses for the three months ended September 30, 2013 increased $8.2 million, or 7.7%, to $115.6 million from $107.3 million for the three months ended September 30, 2012. During the three months ended September 30, 2012, a contingent earn-out liability accrual for an acquisition made in 2011, was no longer required. Accordingly, the contingent earn-out liability of approximately $7.9 million was reversed and a corresponding reduction to SG&A expenses was recorded. Also, during the three months ended September 30, 2012, the share-based compensation recorded as a result of the accelerated vesting and stock option adjustments for the Unified Communications segment was $3.7 million. As a percentage of this segment’s revenue, Unified Communications SG&A expenses increased to 31.2% for the three months ended September 30, 2013 compared to 29.9% for the three months ended September 30, 2012.

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Unified Communications SG&A expenses for the nine months ended September 30, 2013 increased $24.2 million, or 7.2%, to $358.5 million from $334.3 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Unified Communications SG&A expenses increased to 32.0% for the nine months ended September 30, 2013 compared to 30.7% for the nine months ended September 30, 2012. The Sponsor management fee, related termination of the management agreement and IPO related bonuses allocated to Unified Communications was $17.7 million which had a 1.6% impact on SG&A expenses as a percentage of revenue for Unified Communications.

Communication Services SG&A expenses for the three months ended September 30, 2013 decreased $8.7 million, or 7.0%, to $116.4 million from $125.2 million for the three months ended September 30, 2012. During the three months ended September 30, 2012, the share-based compensation recorded as a result of the accelerated vesting and stock option adjustments for the Communication Services segment was $4.6 million. As a percentage of this segment’s revenue, Communication Services SG&A expenses improved to 38.0% for the three months ended September 30, 2013 compared to 41.6% for the three months ended September 30, 2012. The share-based compensation recorded as a result of the accelerated vesting and stock option adjustments for the three months ended September 30, 2012 had a 1.5% impact on SG&A as a percentage of revenue for the Communications Services segment.

Communication Services SG&A expenses for the nine months ended September 30, 2013 decreased $7.2 million, or 2.0%, to $358.4 million from $365.5 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services SG&A expenses improved to 39.8% for the nine months ended September 30, 2013, compared to 41.6% for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.1% impact on SG&A expenses as a percentage of revenue for the Communication Services segment. During the nine months ended September 30, 2012, asset impairment, site closure and related severance expenses, a foreign bank charge and the share-based compensation recorded as a result of the accelerated vesting and stock option adjustments recorded during the nine months ended September 30, 2012 had a 1.7% impact on SG&A as a percentage of revenue for the Communications Services segment.

Operating income: Operating income for the three months ended September 30, 2013 increased $6.1 million, or 5.2%, to $123.4 million from $117.3 million for the three months ended September 30, 2012. As a percentage of revenue, operating income for the three months ended September 30, 2013 improved to 18.6%, from 17.9% for the three months ended September 30, 2012.

Operating income for the nine months ended September 30, 2013 decreased $1.6 million, or 0.4%, to $351.5 million from $353.0 million for the nine months ended September 30, 2012. As a percentage of revenue, operating income for the nine months ended September 30, 2013 decreased to 17.6%, from 18.0% for the nine months ended September 30, 2012. This decrease in operating income included the Sponsor management fee, related termination of the management agreement and IPO related bonuses. During the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.4% impact on operating income as a percentage of revenue.

Operating income by business segment:

	For the three months ended September 30,															For the nine months ended September 30,
	2013		% of Revenue			2012		% of Revenue			Change		% Change			2013		% of Revenue			2012		% of Revenue			Change			% Change
In thousands:
Unified Communications	$	99,335		26.8	%	$	96,345		26.8	%	$	2,990		3.1	%	$	287,169		25.6	%	$	293,286		27.0	%	$	(6,117	)		-2.1	%
Communication Services		24,091		7.9	%		20,947		7.0	%		3,144		15.0	%		64,285		7.1	%		59,747		6.8	%		4,538			7.6	%
Total	$	123,426		18.6	%	$	117,292		17.9	%	$	6,134		5.2	%	$	351,454		17.6	%	$	353,033		18.0	%	$	(1,579	)		-0.4	%

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Unified Communications operating income for the three months ended September 30, 2013 increased $3.0 million, or 3.1%, to $99.3 million from $96.3 million for the three months ended September 30, 2012. As a percentage of this segment’s revenue, Unified Communications operating income was 26.8% for the three months ended September 30, 2013 and September 30, 2012 due to the factors discussed above for revenue, cost of services and SG&A expenses.

Unified Communications operating income for the nine months ended September 30, 2013 decreased $6.1 million, or 2.1%, to $287.2 million from $293.3 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Unified Communications operating income decreased to 25.6% for the nine months ended September 30, 2013 from 27.0% for the nine months ended September 30, 2012 due to the factors discussed above for revenue, cost of services and SG&A expenses. For the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.6% impact on operating income as a percentage of revenue for Unified Communications.

Communication Services operating income for the three months ended September 30, 2013 increased $3.1 million, or 15.0%, to $24.1 million from $20.9 million for the three months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services operating income improved to 7.9% for the three months ended September 30, 2013 from 7.0% for the three months ended September 30, 2012 due to the factors discussed above for revenue, cost of services and SG&A expenses for Communication Services.

Communication Services operating income for the nine months ended September 30, 2013 increased $4.5 million, or 7.6%, to $64.3 million from $59.7 million for the nine months ended September 30, 2012. As a percentage of this segment’s revenue, Communication Services operating income improved to 7.1% for the nine months ended September 30, 2013 from 6.8% for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement and IPO related bonuses had a 1.1% impact on operating income as a percentage of revenue for Communication Services.

Other income (expense): Other income (expense) includes interest expense from borrowings under credit facilities and outstanding notes, the call premium and accelerated amortization of deferred financing costs on the redemption of our 11% senior subordinated debt, the aggregate foreign exchange gain (loss) on affiliate transactions denominated in currencies other than the functional currency and interest income from short-term investments. Other income (expense) for the three months ended September 30, 2013 was ($49.6) million compared to ($81.7) million for the three months ended September 30, 2012. The reduction in interest expense during the three months ended September 30, 2013, is primarily the result of the redemption of the $450.0 million 11% senior subordinated notes on April 26, 2013 and savings associated with the pricing of the Third Amendment to our senior secured term loan facilities. Other income (expense) for the nine months ended September 30, 2013 was ($202.9) million compared to ($203.3) million for the nine months ended September 30, 2012. Interest expense for the three and nine months ended September 30, 2013 was $51.3 million and $204.6 million, respectively, compared to $71.9 million and $194.8 million, respectively, for the three and nine months ended September 30, 2012.

Upon completion of the redemption of the $450.0 million senior subordinated notes on April 26, 2013, we recorded as other non-operating expense $6.6 million for the accelerated amortization of the remaining balance of deferred financing costs associated with the senior subordinated notes. During the nine months ended September 30, 2013, we recorded as other non-operating expense $16.5 million for the 103.667% subordinated debt call premium of our $450.0 million senior subordinated notes.

During the three and nine months ended September 30, 2013, we recognized a $0.9 million loss and a $3.7 million loss, respectively, on affiliate transactions denominated in foreign currencies. During the three and nine months ended September 30, 2012, we recognized a $0.1 million loss and a $0.3 million loss, respectively, on affiliate transactions denominated in foreign currencies.

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Net income: Our net income for the three months ended September 30, 2013 increased $24.1 million, or 108.9%, to $46.1 million from $22.1 million for the three months ended September 30, 2012. This increase in net income was driven primarily by lower interest expense, higher operating income and lower non-operating expenses. Our net income for the nine months ended September 30, 2013 was $92.9 million compared to net income of $92.8 million for the nine months ended September 30, 2012. Net income includes a provision for income tax expense at an effective tax rate of approximately 37.5% for the three and nine months ended September 30, 2013, compared to an effective tax rate of approximately 38.0% for the three and nine months ended September 30, 2012. For the nine months ended September 30, 2013, the Sponsor management fee, related termination of the management agreement, IPO related bonuses, subordinated debt call premium and accelerated interest expense for the deferred financing costs associated with the senior subordinated notes had a $31.9 million negative impact on net income.

Earnings (loss) per common share: Earnings per common share-basic for the three and nine months ended September 30, 2013 were $0.55 and $1.20, respectively, compared to earnings per share-basic for the three and nine months ended September 30, 2012 of $0.36 and $1.51, respectively. Earnings per common share-diluted for the three and nine months ended September 30, 2013 were $0.54 and $1.18, respectively, compared to earnings per share-diluted for the three and nine months ended September 30, 2012 of $0.35 and $1.46, respectively.

Liquidity and Capital Resources

We have historically financed our operations and capital expenditures primarily through cash flows from operations, supplemented by borrowings under our bank and asset securitization credit facilities.

On March 27, 2013, we completed our IPO of 21,275,000 shares of common stock. Proceeds from the offering, net of the underwriting discounts and commissions were $401.0 million. On April 26, 2013, we redeemed our $450.0 million 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes.

On April 26, 2013, Moody’s Investors Service upgraded West Corporation’s corporate family rating to B1 from B2. On June 19, 2013, Standard & Poors Ratings Services upgraded West Corporation’s corporate credit rating to BB- from B+ and raised the senior secured issue-level rating to BB from B+.

Our current and anticipated uses of our cash, cash equivalents and marketable securities are to fund operating expenses, acquisitions, capital expenditures, interest payments, tax payments, quarterly dividends and the repayment of principal on debt.

The following table summarizes net our cash flows by category for the periods presented:

	For the Nine Months Ended September 30,
In thousands:	2013			2012			Change			% Change
Net cash flows from operating activities	$	276,729		$	243,947		$	32,782			13.4	%
Net cash flows used in investing activities	$	(89,159	)	$	(165,287	)	$	76,128			-46.1	%
Net cash flows used in financing activities	$	(154,162	)	$	(23,843	)	$	(130,319	)		546.6	%

Net cash flows from operating activities increased $32.8 million, or 13.4%, to $276.7 million for the nine months ended September 30, 2013, compared to net cash flows from operating activities of $243.9 million for the nine months ended September 30, 2012. The increase in net cash flows from operating activities is primarily due to improvements in our working capital.

Days sales outstanding, a key performance indicator we utilize to monitor the accounts receivable average collection period and assess overall collection risk, was 63 days at September 30, 2013, compared to 64 days at September 30, 2012.

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Net cash flows used in investing activities decreased $76.1 million, or 46.1%, to $89.2 million for the nine months ended September 30, 2013, compared to net cash flows used in investing activities of $165.3 million for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, business acquisition investing was $77.3 million less than the comparable nine months ended September 30, 2012. During the nine months ended September 30, 2013, cash used for capital expenditures was $88.0 million compared to $87.9 million for the nine months ended September 30, 2012.

Net cash flows used in financing activities increased $130.3 million, to $154.2 million for the nine months ended September 30, 2013, compared to net cash flows used in financing activities of $23.8 million for the nine months ended September 30, 2012. During the nine months ended September 30, 2013, net proceeds from our IPO net of related offering costs were $398.3 million. During the nine months ended September 30, 2013, we redeemed $450.0 million 11% senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes. Dividends paid during the nine months ended September 30, 2013 were $37.8 million. During the nine months ended September 30, 2013, deferred financing and other debt related costs of $30.8 million were paid in connection with the Third Amendment on February 20, 2013. Principal repayments on long-term obligations made during the nine month ended September 30, 2013 were $18.1 million compared to $14.0 million during the nine months ended September 30, 2012. During the three months ended September 30, 2013, we repaid $35.0 million of debt outstanding under our revolving trade accounts receivable financing facility. At September 30, 2013 that facility was undrawn.

As of September 30, 2013, our total consolidated cash and cash equivalents was $211.0 million. The amount of cash and cash equivalents held by our foreign subsidiaries was $64.7 million. We have accrued U.S. taxes on $245.2 million of unremitted foreign earnings and profits. Our intent is to permanently reinvest a portion of these funds outside the U.S. for acquisitions and capital expansion, and to repatriate a portion of these funds. Based on our current projected capital needs and the current amount of cash and cash equivalents held by our foreign subsidiaries, we do not anticipate incurring any material tax costs beyond our accrued tax position in connection with such repatriation, but we may be required to accrue for unanticipated additional tax costs in the future if our expectations or the amount of cash held by our foreign subsidiaries change.

Subject to legally available funds and compliance with our debt covenants, we intend to pay a quarterly cash dividend at a rate equal to approximately $18.8 million per quarter (or an annual rate of $75.2 million). Based on approximately 83.6 million shares of common stock outstanding, this implies a quarterly dividend of approximately $0.225 per share (or an annual dividend of approximately $0.90 per share). We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On October 28, 2013, we announced a $0.225 per common share quarterly dividend. The dividend is payable November 18, 2013, to shareholders of record as of the close of business on November 8, 2013.

Given our current levels of cash on hand, anticipated cash flows from operations and available borrowing capacity, we believe we have sufficient liquidity to conduct our normal operations and pursue our business strategy in the ordinary course.

Senior Secured Term Loan Facility.

On February 20, 2013, we modified our Senior Secured Credit Facilities by entering into the Third Amendment. The Senior Secured Credit Facilities, as modified by the Third Amendment, provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018 and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions, which conditions were satisfied effective as of April 30, 2013 and continue to apply as of September 30, 2013. As of September 30, 2013, we had outstanding the following senior secured term loans:

• 2018 Maturity Term Loans in an aggregate principal amount of approximately $2.1 billion. The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

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• 2016 Maturity Term Loans in an aggregate principal amount of approximately $315.3 million. The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

In connection with the Third Amendment, we incurred refinancing expenses of approximately $24.2 million for the soft-call premium paid to holders of term loans outstanding prior to the effectiveness of the Third Amendment and $6.2 million for other fees and expenses. These costs were capitalized as deferred financing costs and will be amortized over the life of the Amended Credit Agreement.

Our senior secured term loan facility and senior secured revolving credit facility bear interest at variable rates. The amended and restated senior secured term loan facility, after giving effect to the Third Amendment, requires annual principal payments of approximately $24.2 million, paid quarterly with balloon payments at maturity dates of July 15, 2016 and June 30, 2018 of approximately $306.5 million and $1,989.8 million respectively. The effective annual interest rates, inclusive of debt amortization costs, on the senior secured term loan facilities for the three and nine months ended September 30, 2013 were 4.37% and 5.01%, respectively, compared to 6.31% and 5.48%, respectively, during the three and nine months ended September 30, 2012.

Senior Secured Revolving Credit Facility.

Our senior secured revolving credit facilities provide senior secured financing of up to $201 million and matures on January 15, 2016. The senior secured revolving credit facility pricing is based on our total leverage ratio and the grid ranges from 2.75% to 3.50% for LIBOR rate loans (LIBOR plus 2.75% at September 30, 2013), and the margin ranges from 1.75% to 2.50% for base rate loans (base rate plus 1.75% at September 30, 2013). We are required to pay each non-defaulting lender a commitment fee of 0.375% in respect of any unused commitments under the senior secured revolving credit facility. The commitment fee in respect of unused commitments under the senior secured revolving credit facility is subject to adjustment based upon our total leverage ratio.

The senior secured revolving credit facilities were undrawn as of September 30, 2013. The highest outstanding balance on the extended maturity senior secured revolving credit facility during the three and nine months ended September 30, 2012 was $19.9 million. The average daily outstanding balance of the senior secured revolving credit facility during the three and nine months ended September 30, 2012, was $3.2 million and $2.6 million, respectively. The senior secured revolving credit facility was undrawn at September 30, 2012.

Subsequent to September 30, 2013, we may request additional tranches of term loans or increases to the revolving credit facility in an aggregate amount not to exceed $365.5 million, including the aggregate amount of $134.5 million of principal payments previously made in respect of the term loan facility. Availability of such additional tranches of term loans or increases to the revolving credit facility is subject to the absence of any default and pro forma compliance with financial covenants and, among other things, the receipt of commitments by existing or additional financial institutions.

2016 Senior Subordinated Notes

On April 26, 2013 we fully redeemed all of the outstanding 11% $450.0 million principal amount of the senior subordinated notes. The redemption price was 103.667% of the principal amount of the senior subordinated notes.

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2018 Senior Notes

On October 5, 2010, we issued $500 million aggregate principal amount of 8 5/8% senior notes that mature on October 1, 2018 (the “2018 Senior Notes”).

At any time prior to October 1, 2014, we may redeem all or a part of the 2018 Senior Notes at a redemption price equal to 100% of the principal amount of 2018 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2018 Senior Notes) as of, and accrued and unpaid interest to the date of redemption, subject to the right of holders of 2018 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after October 1, 2014, we may redeem the 2018 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2018 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of 2018 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on October 1 of each of the years indicated below:

Year	Percentage
2014		104.313
2015		102.156
2016 and thereafter		100.000

2019 Senior Notes

On November 24, 2010, we issued $650.0 million aggregate principal amount of 7⁷/₈% senior notes that mature January 15, 2019 (the “2019 Senior Notes”).

At any time prior to November 15, 2014, we may redeem all or a part of the 2019 Senior Notes at a redemption price equal to 100% of the principal amount of 2019 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2019 Senior Notes) as of, and accrued and unpaid interest to the date of redemption, subject to the right of holders of 2019 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after November 15, 2014, we may redeem the 2019 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2019 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of 2019 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on November 15 of each of the years indicated below:

Year	Percentage
2014		103.938
2015		101.969
2016 and thereafter		100.000

At any time (which may be more than once) before November 15, 2013, we can choose to redeem up to 35% of the outstanding notes with money that we raise in one or more equity offerings, as long as we pay 107.875% of the face amount of the notes, plus accrued and unpaid interest; we redeem the notes within 90 days after completing the equity offering; and at least 65% of the aggregate principal amount of the applicable series of notes issued remains outstanding afterwards.

We and our subsidiaries, affiliates or significant shareholders may from time to time, in our sole discretion, purchase, repay, redeem or retire any of our outstanding debt or equity securities (including any publicly issued debt or equity securities), in privately negotiated or open market transactions, by tender offer or otherwise.

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Amended and Extended Asset Securitization

On August 26, 2013, the revolving trade accounts receivable financing facility between West Receivables LLC, a wholly-owned, bankruptcy-remote direct subsidiary of West Receivables Holdings LLC and Wells Fargo was amended and extended. The amended and extended facility provides for $185.0 million in available financing and the term of the facility was extended to June 30, 2018. The amended and extended facility also reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points. Under the amended and extended facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes. West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed consolidated financial statements included elsewhere in this report. At September 30, 2013, and December 31, 2012 this facility was undrawn. The highest outstanding balance during the nine months ended September 30, 2013 and 2012 was $50.0 million and $39.0 million, respectively.

Debt Covenants

Senior Secured Term Loan Facility and Senior Secured Revolving Credit Facility – We are required to comply on a quarterly basis with a maximum total leverage ratio covenant and a minimum interest coverage ratio covenant. Pursuant to the Amended Credit Agreement, the total leverage ratio of consolidated total debt to Adjusted EBITDA may not exceed 6.75 to 1.0 at September 30, 2013, and the interest coverage ratio of Adjusted EBITDA to the sum of consolidated interest expense must be not less than 1.85 to 1.0. The total leverage ratio will become more restrictive over time (adjusted periodically until the maximum leverage ratio reaches 6.00 to 1.0 in 2015). Both ratios are measured on a rolling four-quarter basis. We were in compliance with these financial covenants at September 30, 2013. We believe that for the foreseeable future we will continue to be in compliance with our financial covenants. The Senior Secured Credit Facilities also contain various negative covenants, including limitations on indebtedness, liens, mergers and consolidations, asset sales, dividends and distributions or repurchases of our capital stock, investments, loans and advances, capital expenditures, payment of other debt, including the senior subordinated notes, transactions with affiliates, amendments to material agreements governing our subordinated indebtedness, including the senior subordinated notes, and changes in our lines of business.

The Senior Secured Credit Facilities include certain customary representations and warranties, affirmative covenants, and events of default, including payment defaults, breaches of representations and warranties, covenant defaults, cross-defaults to certain indebtedness, certain events of bankruptcy, certain events under ERISA, material judgments, the invalidity of material provisions of the documentation with respect to the Senior Secured Credit Facilities, the failure of collateral under the security documents for the Senior Secured Credit Facilities, the failure of the Senior Secured Credit Facilities to be senior debt under the subordination provisions of certain of our subordinated debt we may have outstanding from time to time and a change of control of us. If an event of default occurs, the lenders under the Senior Secured Credit Facilities will be entitled to take certain actions, including the acceleration of all amounts due under the Senior Secured Credit Facilities and all actions permitted to be taken by a secured creditor.

2018 Senior Notes and 2019 Senior Notes - The 2018 Senior Notes and the 2019 Senior Notes indentures contain covenants limiting, among other things, our ability and the ability of our restricted subsidiaries to: incur additional debt or issue certain preferred shares, pay dividends on or make distributions in respect of our capital stock or make other restricted payments, make certain investments, sell certain assets, create liens on certain assets to secure debt, consolidate, merge, sell, or otherwise dispose of all or substantially all of our assets, enter into certain transactions with our affiliates and designate our subsidiaries as unrestricted subsidiaries. We were in compliance with these financial covenants at September 30, 2013.

Amended and Extended Asset Securitization – The amended and extended asset securitization facility contains various customary affirmative and negative covenants and also contains customary default and termination provisions, which provide for acceleration of amounts owed under the program upon the occurrence of certain specified events, including, but not limited to, failure to pay yield and other amounts due, defaults on certain indebtedness, certain judgments, changes in control, certain events negatively affecting the overall credit quality of collateralized accounts receivable, bankruptcy and insolvency events and failure to meet financial tests requiring maintenance of certain leverage and coverage ratios, similar to those under our Senior Secured Credit Facility.

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Our failure to comply with these debt covenants may result in an event of default which, if not cured or waived, could accelerate the maturity of our indebtedness. If our indebtedness is accelerated, we may not have sufficient cash resources to satisfy our debt obligations and we may not be able to continue our operations as planned. If our cash flows and capital resources are insufficient to fund our debt service obligations and keep us in compliance with the covenants under our Senior Secured Credit Facilities or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, sell assets or operations, seek additional capital or restructure or refinance our indebtedness including the notes. We cannot ensure that we would be able to take any of these actions, that these actions would be successful and would permit us to meet our scheduled debt service obligations or that these actions would be permitted under the terms of our existing or future debt agreements, including our Senior Secured Credit Facilities and the indentures that govern the notes. Our Senior Secured Credit Facilities documentation and the indentures that govern the notes restrict our ability to dispose of assets and use the proceeds from the disposition. As a result, we may not be able to consummate those dispositions or use the proceeds to meet our debt service or other obligations, and any proceeds that are available may not be adequate to meet any debt service or other obligations then due.

If we cannot make scheduled payments on our debt, we will be in default, and as a result:

• our debt holders could declare all outstanding principal and interest to be due and payable;

• the lenders under our Senior Secured Credit Facilities could terminate their commitments to lend us money and foreclose against the assets securing our borrowings; and

• we could be forced into bankruptcy or liquidation.

Contractual Obligations

We have contractual obligations that may affect our financial condition. However, based on management’s assessment of the underlying provisions and circumstances of our material contractual obligations, there is no known trend, demand, commitment, event or uncertainty that is reasonably likely to occur which would have a material effect on our financial condition or results of operations.

The following table summarizes our contractual obligations at September 30, 2013 (amounts in thousands):

	Payment due by period
Contractual Obligations	Total		Less than 1 year		1 - 3 years		4 - 5 years		After 5 years
Senior Secured Term Loan Facility, due 2016	$	315,274	$	3,177	$	312,097	$	—	$	—
Senior Secured Term Loan Facility, due 2018		2,084,250		21,000		42,000		2,021,250		—
8 5/8% Senior Notes, due 2018		500,000		—		—		—		500,000
7 7/8% Senior Notes, due 2019		650,000		—		—		—		650,000
Interest payments on fixed rate debt		514,794		94,313		188,626		188,626		43,229
Estimated interest payments on variable rate debt (1)		402,208		90,790		176,477		134,941		—
Contractual minimums under telephony agreements (2)		38,300		38,300		—		—		—
Operating leases		137,044		34,077		38,794		18,265		45,908
Purchase obligations (3)		105,615		92,695		12,920		—		—
Total contractual cash obligations	$	4,747,485	$	374,352	$	770,914	$	2,363,082	$	1,239,137

(1) Interest rate assumptions based on October 22, 2013 LIBOR U.S. dollar swap rate curves for the next five years.

(2) Based on projected telephony minutes through 2014. The contractual minimum is usage based and could vary based on actual usage.

(3) Represents future obligations for capital and expense projects that are in progress or are committed.

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The table above excludes amounts to be paid for taxes and long-term obligations under our Nonqualified Executive Retirement Savings Plan and Nonqualified Executive Deferred Compensation Plan. The table also excludes amounts to be paid for income tax contingencies because the timing thereof is highly uncertain. At September 30, 2013, we have accrued $21.4 million, including interest and penalties for uncertain tax positions.

Capital Expenditures

Our operations continue to require significant capital expenditures for technology, capacity expansion and upgrades. Capital expenditures were $78.1 million for the nine months ended September 30, 2013, compared to $84.1 million for the nine months ended September 30, 2012. We currently estimate our capital expenditures for the remainder of 2013 to be approximately $41.9 to $51.9 million primarily for equipment and upgrades at existing facilities.

Our senior secured term loan facility discussed above includes covenants which allow us the flexibility to issue additional indebtedness that is pari passu with or subordinated to our debt under our existing credit facilities (including additional indebtedness under the Senior Secured Credit Facilities in an aggregate principal amount not to exceed $365.5 million including the aggregate amount of principal payments made in respect of the senior secured term loan), incur capital lease indebtedness, finance acquisitions, construction, repair, replacement or improvement of fixed or capital assets, incur accounts receivable securitization indebtedness and non-recourse indebtedness; provided we are in pro forma compliance with our total leverage ratio and interest coverage ratio financial covenants. We or any of our affiliates may be required to guarantee any existing or additional credit facilities.

Off – Balance Sheet Arrangements

We utilize standby letters of credit to support primarily workers’ compensation policy requirements and certain operating leases. Performance obligations of several of our subsidiaries are supported by performance bonds and letters of credit. These obligations will expire at various dates through August 2014 and are renewed as required. The outstanding commitment on these obligations at September 30, 2013 was $18.4 million.

Effects of Inflation

We do not believe that inflation has had a material effect on our financial position or results of operations. However, there can be no assurance that our business will not be affected by inflation in the future.

CRITICAL ACCOUNTING POLICIES

The preparation of financial statements requires the use of estimates and assumptions on the part of management. The estimates and assumptions used by management are based on our historical experiences combined with management’s understanding of current facts and circumstances. Certain of our accounting policies are considered critical as they are both important to the portrayal of our financial condition and results of operations and require significant or complex judgment on the part of management. The accounting policies we consider critical are our accounting policies with respect to revenue recognition, allowance for doubtful accounts, goodwill and other intangible assets, and income taxes.

For additional discussion of these critical accounting policies, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section of our Annual Report on Form 10-K for the year ended December 31, 2012. There have not been any significant changes with respect to these policies during the nine months ended September 30, 2013.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

Market Risk Management

Market risk is the potential loss arising from adverse changes in market rates and prices, such as interest rates, foreign currency exchange rates and changes in the market value of investments. The effect of inflation on our variable interest rate debt is discussed below in “Interest Rate Risk.”

Interest Rate Risk

As of September 30, 2013, we had $2,399.5 million outstanding under our senior secured term loan facilities, $500.0 million outstanding under our 2018 Senior Notes and $650.0 million outstanding under our 2019 Senior Notes.

Due to the interest rate floors, our long-term obligations at variable interest rates would be subject to interest rate risk only if current LIBOR rates exceed the interest rate floors. A 50 basis point change in the variable interest rate at September 30, 2013, would have no impact on our variable interest rate. At September 30, 2013, the 30 and 90 day LIBOR rates were approximately 0.17885% and 0.24885%, respectively. As a result of the interest rate floors and prevailing LIBOR rates, rate increases on our variable debt in the immediate and near term is unlikely.

Foreign Currency Risk

Our Unified Communications segment conducts business in countries outside of the United States. Revenue and expenses from these foreign operations are typically denominated in local currency, thereby creating exposure to changes in exchange rates. Generally, we do not hedge the foreign currency transactions. Changes in exchange rates may positively or negatively affect our revenue and net income attributed to these subsidiaries. Based on our level of operating activities in foreign operations during the nine months ended September 30, 2013, a five percent change in the value of the U.S. dollar relative to the Euro and British Pound Sterling would have positively or negatively affected our net operating income by less than one percent.

On September 30, 2013 and 2012, the Communication Services segment had no material revenue outside the United States. Our facilities in Canada, Jamaica, Mexico and the Philippines receive calls only from customers in North America under contracts denominated in U.S. dollars and therefore our foreign currency exposure is primarily for expenses incurred in the respective country.

For the three and nine months ended September 30, 2013, revenues from non-U.S. countries were approximately 18% and 19%, respectively, of consolidated revenues. For the three and nine months ended September 30, 2012, revenues from non-U.S. countries were approximately 18% and 19%, respectively, of consolidated revenues. During these periods no individual foreign country accounted for greater than 10% of revenue. At September 30, 2013 and December 31, 2012, long-lived assets from non-U.S. countries were 9%. We have generally not entered into forward exchange or option contracts for transactions denominated in foreign currency to hedge against foreign currency risk. We are exposed to translation risk because our foreign operations are in local currency and must be translated into U.S. dollars. As currency exchange rates fluctuate, translation of our Statements of Operations of non-U.S. businesses into U.S. dollars affects the comparability of revenue, expenses, and operating income between periods.

Investment Risk

In 2010, we entered into three three-year interest rate swap agreements (cash flow hedges) to convert variable long-term debt to fixed rate debt. These swaps carried interest rates ranging from 1.685% to 1.6975% and expired in June 2013. At September 30, 2013, we had no cash flow hedges outstanding.

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Item 4. Controls and Procedures

Evaluation of disclosure controls and procedures. Our management team continues to review our internal controls and procedures and the effectiveness of those controls. As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer and Treasurer, of the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Rule 13a-15(b) of the Securities Exchange Act of 1934, as amended. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer and Treasurer concluded that, as of September 30, 2013, our disclosure controls and procedures are effective in ensuring that the information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in the Commission’s rules and forms and (ii) that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer as appropriate to allow timely decisions regarding required disclosure.

Changes in internal control over financial reporting. There were no changes in our internal control over financial reporting or in other factors during the quarter covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. No corrective actions were required or taken.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of claims currently pending will have a material adverse effect on our financial position, results of operations or cash flows.

Item 1A. Risk Factors

In addition to the other information set forth in this report, you should carefully consider the risks described under Item 1A in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2013. If any of the risks described therein occur, our business, financial condition, liquidity and results of operations could be materially affected.

Item 6. Exhibits

10.01	West Corporation 2013 Employee Stock Purchase Plan, as amended and restated effective September 10, 2013
10.02	Form of Restricted Stock Award Agreement under the West Corporation 2013 Long-Term Incentive Plan
10.03	Form of Option Award Notice and Stock Option Agreement under the West Corporation 2013 Long-Term Incentive Plan
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

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32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended September 30, 2013, filed on November 1, 2013, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit and (vi) the Notes to Condensed Consolidated Financial Statements furnished herewith.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

WEST CORPORATION
By:	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer
By:	/s/ Paul M. Mendlik
	Paul M. Mendlik
	Chief Financial Officer and Treasurer
By:	/s/ R. Patrick Shields
	R. Patrick Shields
	Senior Vice President -
	Chief Accounting Officer

Date: November 1, 2013

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EXHIBIT INDEX

Number	Description
10.01	West Corporation 2013 Employee Stock Purchase Plan, as amended and restated effective September 10, 2013
10.02	Form of Restricted Stock Award Agreement under the West Corporation 2013 Long-Term Incentive Plan
10.03	Form of Option Award Notice and Stock Option Agreement under the West Corporation 2013 Long-Term Incentive Plan
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended September 30, 2013, filed on November 1, 2013, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit and (vi) the Notes to Condensed Consolidated Financial Statements furnished herewith.

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EX-10.01

Exhibit 10.01

WEST CORPORATION

2013 EMPLOYEE STOCK PURCHASE PLAN

(As Amended and Restated Effective September 10, 2013)

The West Corporation 2013 Employee Stock Purchase Plan, as approved by the Board of Directors and the Stockholders of the Company on March 8, 2013, is hereby amended and restated as approved by the Compensation Committee of the Board of Directors in accordance with the Plan and applicable law effective as of September 10, 2013.

1. Purpose. The purpose of this Plan is to provide eligible employees of the Company and its Participating Subsidiaries with an opportunity to purchase Common Stock of the Company through accumulated payroll deductions or other permitted contributions. Except as provided in Sections 27 and 28, the Company intends that the Plan will qualify as an “Employee Stock Purchase Plan” under Section 423 of the Code, and accordingly the Plan shall be construed consistently with such intent.

2. Definitions.

2.1 “Account” shall mean each separate account maintained for a Participant under the Plan, collectively or singly as the context requires. Each Account shall be credited with a Participant’s contributions, and shall be charged for the purchase of Common Stock. A Participant shall be fully vested in his or her Account at all times. The Committee may create special types of Accounts and subaccounts for administrative reasons.

2.2 “Affiliate” shall mean (a) any entity that, directly or indirectly, is controlled by, controls or is under common control with, the Company and (b) any entity in which the Company has a significant equity interest, in either case as determined by the Company, whether now or hereafter existing (which, for avoidance of doubt, shall include any Subsidiary).

2.3 “Board” shall mean the Board of Directors of the Company.

2.4 “Code” shall mean the Internal Revenue Code of 1986, as amended.

2.5 “Committee” shall mean the Compensation Committee of the Board, or any person or committee authorized by the Compensation Committee to administer the Plan pursuant to Section 13.

2.6 “Common Stock” shall mean the common stock of the Company, par value $0.001 per share.

2.7 “Company” shall mean West Corporation, a Delaware corporation.

2.8 “Compensation” shall mean the base pay received by a Participant, plus commissions, overtime and regular annual, quarterly and monthly cash bonuses and vacation, holiday and sick pay. Compensation does not include: (1) income related to stock option awards, stock grants and other equity incentive awards, including any dividend or dividend equivalent

payments, (2) expense reimbursements, (3) relocation-related payments, (4) benefit plan payments (including but not limited to short term disability pay, long term disability pay, maternity pay, military pay, tuition reimbursement and adoption assistance), (5) deceased pay, (6) income from non-cash and fringe benefits, (7) severance payments, and (8) other forms of compensation not specifically listed herein.

2.9 “Employee” shall mean an individual who renders services to the Company or to a Participating Subsidiary pursuant to an employment relationship with such employer. A person rendering services to the Company or to a Participating Subsidiary purportedly as an independent consultant or contractor, a leased employee or a temporary worker engaged through an employment agency shall not be an Employee for purposes of the Plan.

2.10 “Enrollment Period” shall mean the period prescribed by the Committee preceding an Offering Period during which the Participant may elect to participate in such Offering Period.

2.11 “Fair Market Value” of a share of Common Stock on a given day shall be the closing transaction price of a share of Common Stock as reported on the Nasdaq Stock Market of the National Association of Securities Dealers, Inc. Automated Quotation System (“NASDAQ”) on the date as of which such value is being determined (or, if there shall be no reported transactions on such date, on the next preceding date for which a transaction was reported) or, if the Common Stock is not listed on NASDAQ, the closing transaction price of a share of Common Stock on the principal national stock exchange on which the Common Stock is traded on the date as of which such value is being determined or, if there shall be no reported transactions for such date, on the next preceding date for which transactions were reported.

2.12 “Grant Date” means the first Trading Day of each Offering Period, as determined by the Committee and announced to eligible Employees.

2.13 “Offering Period” means every three-month period beginning each January 1st, April 1st, July 1st and October 1st or such other period designated by the Committee; provided that in no event shall an Offering Period exceed twenty-seven (27) months.

2.14 “Participant” shall mean an Employee who is participating in this Plan by meeting the eligibility requirements of Section 3 and electing to participate in the Plan in accordance with procedures prescribed by the Company.

2.15 “Participating Subsidiary” shall mean each Subsidiary of the Company which the Committee designates to participate in the Plan from time to time.

2.16 “Participating Affiliate” shall mean any Affiliate designated by the Committee as eligible to participate in the Non-423 Component under Section 28 of the Plan.

2.17 “Plan” shall mean this West Corporation 2013 Employee Stock Purchase Plan, as amended from time to time.

2.18 “Purchase Date” shall mean the last Trading Day of each Offering Period.

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2.19 “Purchase Price” shall mean an amount equal to 85% of the Fair Market Value of a share of Common Stock on the Purchase Date.

2.20 “Reserves” shall mean the number of shares of Common Stock which have been authorized for issuance under the Plan but not yet purchased pursuant to the Plan.

2.21 “Subsidiary” shall mean a corporation, domestic or foreign, of which not less than 50% of the voting shares are held by the Company or a Subsidiary, whether or not such corporation now exists or is hereafter organized or acquired by the Company or a Subsidiary.

2.22 “Trading Day” shall mean a day on which national stock exchanges are open for trading.

3. Eligibility.

3.1 An Employee shall become eligible to participate in the Plan as of the first Grant Date on which he or she first meets all of the following requirements:

3.1.1. The Employee’s customary period of employment with the Company or a Participating Subsidiary is for twenty (20) or more hours per week;

3.1.2. The Employee’s customary period of employment with the Company or a Participating Subsidiary is for more than five (5) months in any calendar year; and

3.1.3. The Employee has been employed by the Company or a subsidiary of the Company for not less than three (3) months.

3.2 Notwithstanding any provisions of the Plan to the contrary, (i) no Employee shall be granted an option under the Plan if, immediately after the grant, such Employee (or any other person whose stock would be attributed to such Employee pursuant to Section 424(d) of the Code) would own stock and/or hold outstanding options to purchase stock possessing five percent (5%) or more of the total combined voting power or value of all classes of stock of the Company or of any parent of the Company or any Subsidiary, and (ii) no Participant shall be entitled to purchase stock under this Plan at a rate which, when aggregated with his or her rights to purchase stock under all other employee stock purchase plans of the Company and its Subsidiaries, exceeds $25,000 in Fair Market Value of such stock, determined as of the Grant Date (or such other limit as may be imposed by the Code) for each calendar year in which any option granted to the Participant under any such plans is outstanding at any time (provided that, the Participant shall be entitled to purchase stock under the Plan up to such applicable limit).

3.3 For purposes of the Plan, eligibility shall be treated as continuing intact while the individual is on sick leave or other leave of absence approved by the Company or the Participating Subsidiary, to the extent permitted under Section 423 of the Code.

4. Offering Periods. The Plan shall be implemented by consecutive Offering Periods, each beginning on a Grant Date specified by the Committee, until suspended or terminated in accordance with Section 19 hereof. The Committee shall have the power to change the duration of Offering Periods (including the Grant Dates applicable thereto) with respect to future offerings without shareholder approval if Participants are notified of such change prior to the scheduled Grant Date.

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5. Participation.

5.1 An eligible Employee may become a Participant in the Plan by making an election, in the manner prescribed by the Company and during the applicable Enrollment Period, to contribute a percentage of such Employee’s Compensation to his or her Account through payroll deductions or other contributions permitted by the Committee.

5.2 Payroll deductions for a Participant with respect to an Offering Period shall commence on the first pay date in the applicable Offering Period and shall end on the last pay date in such Offering Period, unless otherwise determined by the Committee or sooner terminated by the Participant as provided in Section 10 hereof.

6. Payroll Deductions.

6.1 At the time a Participant elects to participate in the Plan with respect to an Offering Period, he or she shall elect to have payroll deductions made on each payday during the Offering Period in an amount, designated as a whole percentage not less than 1% and not exceeding 50% of the Compensation which he or she receives on each payday during the Offering Period. During the Enrollment Period and in accordance with procedures prescribed by the Company, the Participant may increase or decrease the rate of his or her payroll deductions for the Offering Period commencing immediately following the end of such Enrollment Period. During an Offering Period, a Participant may not increase or decrease his or her payroll deductions applicable to such Offering Period. Except for a Participant’s discontinuation of participation in accordance with Section 10 hereof, the latest payroll deduction election made by the Participant during an Enrollment Period shall remain in effect through the duration of the following Offering Period. Except as otherwise determined by the Committee, the maximum number of shares of Common Stock that can be purchased by a Participant during a calendar year or an Offering Period shall not exceed 2,000 (provided that, the Participant shall be entitled to purchase Common Stock under the Plan up to such applicable limit). If a new maximum share amount is set by the Committee, then all Participants shall be notified of such maximum share amount prior to the commencement of the next Offering Period. Subject to the limitations set forth herein, the Committee may allow Participants to make contributions under the Plan in a form other than payroll deductions if payroll deductions are not permitted under applicable local law and, with respect to an offering intended to comply with Section 423 of the Code, the Committee determines that such other contributions are permissible under Section 423 of the Code.

6.2 All payroll deductions and other permitted contributions made by a Participant shall be credited to his or her Account under the Plan. A Participant may not make any contributions or payments to such Account other than through payroll deductions except to the extent expressly permitted by the Committee.

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6.3 A Participant’s election under the Plan which is in effect as of the last day of an Offering Period shall continue in effect for the next following Offering Period unless the Participant affirmatively increases or decreases the rate of his or her payroll deductions or other permitted contributions for such subsequent Offering Period pursuant to Section 6.1 or such Participant’s participation for such Offering Period is discontinued pursuant to Section 10.

6.4 Notwithstanding the foregoing, to the extent necessary to comply with Section 423(b)(8) of the Code and Section 3.2 hereof, a Participant’s payroll deductions or other permitted contributions may be suspended at any time during any Offering Period. In such case, payroll deductions or other permitted contributions for the next following Offering Period in which the Participant complies with Section 423(b)(8) of the Code and Section 3.2 hereof, shall resume at the rate most recently elected by such Participant, unless changed by the Participant with respect to such Offering Period pursuant to Section 6.1 or such Participant’s participation is discontinued pursuant to Section 10.

6.5 At the time Common Stock is purchased under the Plan pursuant to the exercise of an option, or at the time some or all of the Common Stock issued under the Plan is disposed of, the Participant must make adequate provision for the Company’s federal, state, or other tax withholding obligations, if any, which arise upon the exercise of the option or the disposition of the Common Stock acquired upon the exercise of an option. At any time, the Company may, but will not be obligated to, withhold from the Participant’s compensation the amount necessary for the Company to meet applicable withholding obligations, including any withholding required to make available to the Company any tax deductions or benefit attributable to the sale or early disposition of Common Stock by the Participant.

7. Option to Purchase Common Stock. On the Grant Date of each Offering Period, each eligible Employee participating in such Offering Period shall be granted an option to purchase on the Purchase Date of such Offering Period, at the applicable Purchase Price, up to a number of whole shares of Common Stock determined by dividing such Employee’s payroll deductions and other permitted contributions accumulated during such Offering Period and retained in the Participant’s Account as of the Purchase Date by the applicable Purchase Price; provided that such purchase shall be subject to the limitations set forth in Sections 3.2, 6.1 and 12.1 hereof. The purchase of Common Stock shall occur as provided in Section 8, unless the Participant has withdrawn from the Plan pursuant to Section 10, and the option shall expire on the last day of the Offering Period.

8. Purchase of Common Stock. Unless a Participant withdraws from the Plan as provided in Section 10 below, his or her option for the purchase of Common Stock shall be exercised automatically on the Purchase Date, and the maximum number of whole shares subject to the option shall be purchased for such Participant at the applicable Purchase Price with the accumulated payroll deductions and other permitted contributions in his or her Account. No fractional shares of Common Stock shall be purchased, and any payroll deductions or other permitted contributions accumulated in a Participant’s Account which are not sufficient to purchase a full share shall, unless otherwise determined by the Committee, be returned to the Participant. Any other monies left over in a Participant’s Account after the Purchase Date shall be returned to the Participant. During a Participant’s lifetime, a Participant’s option to purchase shares of Common Stock hereunder is exercisable only by him or her.

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9. Issuance or Transfer of Shares. As promptly as practicable after each Purchase Date on which a purchase of shares occurs, the Company shall deliver the shares purchased by the Participant to a brokerage account established for the Participant at a Company-designated brokerage firm (a “Brokerage Account”). The Company may require that, except as otherwise provided below, the deposited shares may not be transferred (either electronically or in certificate form) from the Brokerage Account until the later of the following two periods: (i) the end of the two-year period measured from the Grant Date for the Offering Period in which the shares were purchased and (ii) the end of the one-year period measured from the Purchase Date for that Offering Period. Such limitation shall apply both to transfers to different accounts with the same broker and to transfers to other brokerage firms. Any shares held for the required holding period may be transferred (either electronically or in certificate form) to other accounts or to other brokerage firms. The foregoing procedures shall not limit in any way the Participant’s right to sell or dispose of the shares deposited to his or her Brokerage Account. Such procedures are designed solely to ensure that any sale of shares prior to the satisfaction of the required holding period is made through the Brokerage Account. The foregoing procedures shall apply to all shares purchased by the Participant under the Plan, whether or not the Participant continues in Employee status.

10. Termination of Employment. Upon termination of a Participant’s employment for any reason, including death, disability or retirement, or a change in the Participant’s employment status following which the Participant is no longer eligible to participate in the Plan pursuant to Section 3.1, which in either case occurs at least 30 days prior to a Purchase Date, the Participant will be deemed to have been withdrawn from the Plan and the payroll deductions and other permitted contributions credited to such Participant’s Account shall be returned to the Participant or, in the case of death, to the persons entitled thereto under Section 14, and such Participant’s option shall be automatically terminated. If such termination of employment or change in employment status occurs less than 30 days prior to the Purchase Date, the Participant’s accumulated payroll deductions and other permitted contributions shall remain in the Participant’s Account and shall be applied to purchase shares of Common Stock on the next Purchase Date.

11. Interest. No interest shall accrue on the payroll deductions or other permitted contributions of a Participant in the Plan or on any other amount credited to a Participant’s Account.

12. Common Stock.

12.1 The maximum number of shares of Common Stock which shall be made available for sale under the Plan shall be 1,000,000 shares, subject to adjustment upon changes in capitalization of the Company as provided in Section 18. If on a given Purchase Date the number of shares of Common Stock eligible to be purchased exceeds the number of shares then available under the Plan, the Company shall make a pro rata allocation of the shares remaining available for purchase in as uniform a manner as shall be practicable and as it shall determine to be equitable.

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12.2 The Participant shall have no interest or voting right in shares covered by his or her option until such shares of Common Stock have been purchased and are issued to the Participant.

12.3 Subject to Section 9, Common Stock to be delivered to a Participant under the Plan shall be registered in the name of the Participant.

13. Administrative Body. The Plan shall be administered by the Committee. Subject to the terms of the Plan, the Committee shall have the power to construe the provisions of the Plan, to determine all questions arising hereunder, and to adopt and amend such rules and regulations for administering the Plan as the Committee deems desirable. The Committee may delegate to any committee, person (whether or not an employee of the Company or a Participating Subsidiary) or entity any of its responsibilities or duties hereunder.

14. Payment Upon Participant’s Death. A Participant may designate a beneficiary who is to receive any shares of Common Stock, payroll deductions or other permitted contributions, if any, in the Participant’s Account in the event of such Participant’s death. Beneficiary designations shall be made in accordance with procedures prescribed by the Committee. If no properly designated beneficiary survives the Participant, the shares of Common Stock, payroll deductions and other permitted contributions, if any, shall be distributed to the Participant’s estate.

15. Transferability. Neither payroll deductions or other permitted contributions credited to a Participant’s Account nor any rights with regard to the exercise of an option or to receive shares under the Plan may be assigned, transferred, pledged or otherwise disposed of in any way (other than by will, the laws of descent and distribution or as provided in Section 14 hereof) by the Participant. Any such attempt at assignment, transfer, pledge or other disposition shall be void ab initio and without effect.

16. Use of Funds. All payroll deductions and other permitted contributions received or held by the Company under the Plan may be used by the Company for any corporate purpose to the extent permitted by applicable law, and the Company shall not be obligated to segregate such payroll deductions or contributions.

17. Account Information. Individual Accounts shall be maintained for each Participant in the Plan. The Company shall make available to each Participant information relating to the activity of such Participant’s Account, including the amounts of payroll deductions or other permitted contributions, the Purchase Price, the number of shares purchased and the remaining cash balance, if any, with respect to such Account.

18. Adjustments Upon Changes in Capitalization, Dissolution, Merger or Asset Sale.

18.1 Changes in Capitalization. Subject to any required action by the shareholders of the Company, in connection with the occurrence of an Equity Restructuring, the Reserves, the number and type of securities subject to each outstanding option and the Purchase Price thereof shall be equitably adjusted. Such adjustment shall be made by the Committee, whose determination in that respect shall be final, binding and conclusive. “Equity

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Restructuring” means a non-reciprocal transaction (i.e., a transaction in which the Company does not receive consideration or other resources in respect of the transaction approximately equal to and in exchange for the consideration or resources the Company is relinquishing in such transaction) between the Company and its stockholders, such as a stock split, spin-off, rights offering, nonrecurring stock dividend or recapitalization through a large, nonrecurring cash dividend, that affects the shares of Common Stock (or other securities of the Company) or the share price of Common Stock (or other securities) and causes a change in the per share value of the Common Stock underlying outstanding options.

18.2 Dissolution or Liquidation. In the event of the proposed dissolution or liquidation of the Company, the Offering Period will terminate immediately prior to the consummation of such proposed action, unless otherwise provided by the Committee.

18.3 Merger or Asset Sale. In the event of a proposed sale of all or substantially all of the assets of the Company, or the merger of the Company with or into another corporation, each option under the Plan shall be assumed or an equivalent option shall be substituted by such successor corporation or a parent or subsidiary of such successor corporation, unless the Board or Committee determines, in the exercise of its sole discretion and in lieu of such assumption or substitution, to shorten the Offering Period then in progress by setting a new Purchase Date (the “New Purchase Date”) or to cancel each outstanding option and refund all sums collected from Participants during the Offering Period then in progress. If the Board or Committee shortens the Offering Period then in progress in lieu of assumption or substitution in the event of a merger or sale of assets, the Company shall notify each Participant in writing, at least ten (10) business days prior to the New Purchase Date, that the Purchase Date for such Participant’s option has been changed to the New Purchase Date and that such Participant’s option will be exercised automatically on the New Purchase Date, unless prior to such date such Participant has been withdrawn from the Offering Period as provided in Section 10 hereof. For purposes of this Section, an option granted under the Plan shall be deemed to be assumed if, following the sale of assets or merger, the option confers the right to purchase, for each share of option stock subject to the option immediately prior to the sale of assets or merger, the consideration (whether stock, cash or other securities or property) received in the sale of assets or merger by holders of Common Stock for each share of Common Stock held on the effective date of the transaction (and if such holders were offered a choice of consideration, the type of consideration chosen by the holders of a majority of the outstanding shares of Common Stock); provided, however, that if such consideration received in the sale of assets or merger was not solely common stock of the successor corporation or its parent (as defined in Section 424(e) of the Code), the Board or Committee may, with the consent of the successor corporation, provide for the consideration to be received upon exercise of the option to be solely common stock of the successor corporation or its parent equal in fair market value to the per share consideration received by holders of Common Stock in the sale of assets or merger, as determined by the Committee.

19. Amendment or Termination.

19.1 The Board or Committee may at any time and for any reason terminate or amend the Plan. Except as provided in Section 18, no amendment or termination may make any change in any option theretofore granted which adversely affects the rights of any Participant.

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19.2 Without shareholder consent and without regard to whether any Participant’s rights may be considered to have been “adversely affected,” the Committee shall be entitled to change the Offering Periods, limit the frequency and/or number of changes in the amount withheld during an Offering Period, establish the exchange ratio applicable to amounts withheld in a currency other than U.S. dollars, permit payroll withholding in excess of the amount designated by a Participant in order to adjust for delays or mistakes in the Company’s processing of properly completed withholding elections, establish reasonable waiting and adjustment periods and/or accounting and crediting procedures to ensure that amounts applied toward the purchase of Common Stock for each Participant properly correspond with amounts withheld from the Participant’s Compensation, and establish such other limitations or procedures as the Committee determines in its sole discretion advisable which are consistent with the Plan.

19.3 The Company shall obtain shareholder approval of any Plan amendment to the extent necessary and desirable to comply with Section 423 of the Code, or any successor rule or statute, or other applicable law, rule or regulation, including the requirements of any exchange or quotation system on which the Common Stock is listed or quoted. Such shareholder approval, if required, shall be obtained in such manner and to such a degree as is required by applicable law, rule or regulation.

20. Notice of Disposition. Each Participant shall notify the Company in writing if the Participant disposes of any of the shares purchased in any Offering Period pursuant to this Plan if such disposition occurs within two (2) years from the Grant Date or within one (1) year from the Purchase Date on which such shares were purchased (the “Notice Period”). The Company may, at any time during the Notice Period, place a legend or legends on any certificate representing shares acquired pursuant to this Plan requesting the Company’s transfer agent to notify the Company of any transfer of the shares. The obligation of the participant to provide such notice shall continue notwithstanding the placement of any such legend on the certificates.

21. No Rights to Continued Employment. Neither this Plan nor the grant of any option hereunder shall confer any right on any Employee to remain in the employ of the Company or any Participating Subsidiary, or restrict the right of the Company or any Participating Subsidiary to terminate such Employee’s employment.

22. Equal Rights And Privileges. All Employees who participate in an Offering Period shall have the same rights and privileges with respect to the offering under such Offering Period except for differences which may be mandated by local law and which are consistent with Section 423(b)(5) of the Code; provided, however, that Employees participating in a subplan adopted pursuant to Section 27 which is not designed to qualify under Section 423 of the Code need not have the same rights and privileges as Employees participating in the Plan generally. The Board or the Committee may impose restrictions on eligibility and participation of Employees who are officers and directors to facilitate compliance with federal or state securities laws or foreign laws.

23. Notices. All notices or other communications by a Participant to the Company under or in connection with this Plan shall be deemed to have been duly given when received in the form specified by the Company at the location, or by the person, designated by the Company for the receipt thereof.

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24. Conditions Upon Issuance of Shares of Common Stock. Common Stock shall not be issued with respect to an option unless the exercise of such option and the issuance and delivery of such shares pursuant thereto shall comply with all applicable provisions of law, domestic or foreign, including, without limitation, the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, the rules and regulations promulgated thereunder, and the requirements of any stock exchange upon which the shares may then be listed, and shall be further subject to the approval of counsel for the Company with respect to such compliance.

As a condition to the purchase of Common Stock, the Company may require the person purchasing such Common Stock to represent and warrant at the time of any such purchase that the shares are being purchased only for investment and without any present intention to sell or distribute such shares if, in the opinion of counsel for the Company, such a representation is required by any of the aforementioned applicable provisions of law.

25. Term of Plan. The Plan shall continue in effect until terminated pursuant to Section 19.

26. Applicable Law. The Plan shall be governed by the substantive laws (excluding the conflict of laws rules) of the State of Delaware.

27. Non-U.S. Participants. To the extent permitted under Section 423 of the Code, without the amendment of the Plan, the Company may provide for the participation in the Plan by Employees who are subject to the laws of foreign countries or jurisdictions on such terms and conditions different from those specified in the Plan as may in the judgment of the Company be necessary or desirable to foster and promote achievement of the purposes of the Plan and, in furtherance of such purposes the Company may make such modifications, amendments, procedures, subplans and the like as may be necessary or advisable to comply with provisions of laws of other countries or jurisdictions in which the Company or the Participating Subsidiaries operate or have employees. Each subplan shall constitute a separate “offering” under this Plan in accordance with Treas. Reg. §1.423-2(a), and may contain terms that do not satisfy the requirements of Section 423 of the Code.

28. Non-423 Component. This Plan shall also include a component that does not qualify as an “employee stock purchase plan” under Section 423 of the Code (the “Non-423 Component”), under which options shall be granted pursuant to rules, procedures or sub-plans adopted by the Committee designed to achieve tax, securities laws or other objectives for eligible Employees, the Company and its Participating Subsidiaries and Participating Affiliates. Except as otherwise provided in this Plan, the Non-423 Component will operate and be administered in the same manner as the 423 Component. For purposes of the Non-423 Component, references to “Participating Subsidiary” in this Plan shall be replaced with references to “Participating Affiliate.” In the case of the Non-423 Component, eligible Employees may be excluded from participation in the Plan or an offering if the Committee has determined that participation of such eligible Employees is not advisable or practicable.

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29. Section 409A. The 423 Component is exempt from the application of Section 409A of the Code (“Section 409A”) and any ambiguities herein shall be interpreted to so be exempt from Section 409A. The Non-423 Component is intended to be exempt from the application of Section 409A under the short-term deferral exception and any ambiguities shall be construed and interpreted in accordance with such intent. In furtherance of the foregoing and notwithstanding any provision in the Plan to the contrary, if the Committee determines that an option granted under the Plan may be subject to Section 409A or that any provision in the Plan would cause an option under the Plan to be subject to Section 409A, the Committee may amend the terms of the Plan and/or of an outstanding option granted under the Plan, or take such other action the Committee determines is necessary or appropriate, in each case, without the Participant’s consent, to exempt any outstanding option or future option that may be granted under the Plan from or to allow any such options to comply with Section 409A, but only to the extent any such amendments or action by the Committee would not violate Section 409A. Notwithstanding the foregoing, the Company shall have no liability to a Participant or any other party if the option under the Plan that is intended to be exempt from or compliant with Section 409A is not so exempt or compliant or for any action taken by the Committee with respect thereto.

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EX-10.02

Exhibit 10.02

Name of Grantee:                     

WEST CORPORATION

Restricted Stock Award Agreement

West Corporation

11808 Miracle Hills Drive

Omaha, Nebraska 68154

Attention:                     

Ladies and Gentlemen:

The undersigned Grantee (i) acknowledges receipt of an award (the “Award”) of restricted stock from West Corporation, a Delaware corporation (the “Company”), under the Company’s 2013 Long-Term Incentive Plan (the “Plan”), subject to the terms set forth below and in the Plan, a copy of which Plan, as in effect on the date hereof, is attached hereto as Exhibit A; and (ii) agrees with the Company as follows:

1. Effective Date. This agreement (“Agreement”) shall take effect as of                     , which is the date of grant of the Award (the “Grant Date”).

2. Shares Subject to Award. The Award consists of a total of                      shares (the “Shares”) of Common Stock, par value $0.001 per share, of the Company (“Stock”). The Grantee’s rights to the Shares are subject to the restrictions described in this Agreement and the Plan (which is incorporated herein by reference with the same effect as if set forth herein in full) in addition to such other restrictions, if any, as may be imposed by law.

3. Award Subject to Acceptance of Agreement. The Award shall be null and void unless the Grantee (a) accepts this Agreement by executing it in the space provided below and returning such original execution copy to the Company and (b) if required by the Company, executes and returns one or more irrevocable stock powers to facilitate the transfer to the Company (or its assignee or nominee) of all or a portion of the Shares subject to the Award if any Shares are forfeited pursuant to Section 4 or if required under applicable laws or regulations. As soon as practicable after the Grantee has executed such documents and returned them to the Company, the Company shall cause to be issued in the Grantee’s name the total number of Shares subject to the Award.

4. Forfeiture Risk. If the Grantee’s Employment with the Company and its subsidiaries ceases for any reason prior to the expiration of the Restriction Period, including by reason of death, then (subject to any contrary provision of this Agreement or any other written agreement between the Company and the Grantee with respect to vesting and termination of Stock granted under the Plan) any and all outstanding unvested Shares acquired by the Grantee hereunder shall be automatically and immediately forfeited. The Grantee hereby (i) appoints the Company as the attorney-in-fact of the Grantee to take such actions as may be necessary or

appropriate to effectuate a transfer of the record ownership of any such Shares that are unvested and forfeited hereunder, and (ii) agrees to sign such other powers and take such other actions as the Company may reasonably request to accomplish the transfer or forfeiture of any unvested Shares that are forfeited hereunder.

5. Custody and Delivery of Shares. The Shares subject to the Award shall be held by the Company or by a custodian in book entry form, with restrictions on the Shares duly noted, until such Award shall have vested, in whole or in part, pursuant to Section 6 hereof, and as soon thereafter as practicable, subject to Section 14.C hereof, the vested Stock shall be delivered to the Grantee as the Grantee shall direct. Alternatively, in the sole discretion of the Company, the Company shall hold a certificate or certificates representing the Shares subject to the Award until such Award shall have vested, in whole or in part, pursuant to Section 6 hereof, and the Company shall as soon thereafter as practicable, subject to Section 14.C hereof, deliver the certificate or certificates for the vested Stock to the Grantee and destroy the stock power or powers relating to the vested Stock delivered by the Grantee pursuant to Section 3 hereof. If such stock power or powers also relate to unvested Stock, the Company may require, as a condition precedent to delivery of any certificate pursuant to this Section 5, the execution and delivery to the Company of one or more stock powers relating to such unvested Stock.

6. Vesting of Shares. The Shares acquired hereunder shall vest during the Grantee’s continuous Employment by the Company or its subsidiaries in accordance with the provisions of this Section 6 and applicable provisions of the Plan, as follows: Except as otherwise provided in this Section 6, the Award shall vest in one-third (1/3) increments on each of the first, second and third anniversaries of the Grant Date (rounded down to the nearest whole Share on the first anniversary, rounded up to the nearest whole Share on the second anniversary, and rounded up or down on the third anniversary as necessary to provide for the vesting of the balance of the unvested Shares), provided the Grantee’s Employment remains continuous through such date. The period of time during which any of the Shares subject to the Award shall be unvested shall be referred to herein as the “Restriction Period.” Notwithstanding the above, 100% of a Grantee’s outstanding and unvested Shares shall vest immediately upon a Change in Control. Notwithstanding the foregoing (but subject to any contrary provision of this Agreement or any other written agreement between the Company and the Grantee with respect to vesting and termination of Stock granted under the Plan), no Shares shall vest on any date specified above unless the Grantee’s Employment is then, and since the Grant Date has been, continuous.

7. Non-Competition Provisions. In consideration of the granting of Shares pursuant to this Agreement and the Plan, the Grantee hereby agrees to the following terms and conditions:

A. In order to better protect the goodwill of the Company and to prevent the disclosure of the Company’s trade secrets and confidential information and thereby help ensure the long-term success of the business, the Grantee, without prior written consent of the Company, will not engage in any activity or provide any services, whether as a director, manager, supervisor, employee, adviser, consultant or otherwise, for a period of one (1) year following the date of the Grantee’s termination of Employment with the Company, in connection with the development, advertising, promotion, or sale of any service which is the same as or similar to or competitive with any services of the Company (including both existing services as well as services known to the Grantee, as a consequence of the Grantee’s Employment with the Company, to be in development):

1. with respect to which the Grantee’s work has been directly concerned at any time during the one (1) year preceding termination of Employment with the Company; or

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2. with respect to which during that period of time the Grantee, as a consequence of the Grantee’s job performance and duties, acquired knowledge of trade secrets or other confidential information of the Company.

For purposes of this Section 7, it shall be conclusively presumed that Grantee has knowledge or information that Grantee was directly exposed to through actual receipt or review of memos or documents containing such information, or through actual attendance at meetings at which such information was discussed or disclosed.

B. The provisions of this Section 7 are not in lieu of, but are in addition to the continuing obligation of the Grantee (which Grantee hereby acknowledges) to not use or disclose the Company’s trade secrets and confidential information known to the Grantee until any particular trade secret or confidential information becomes generally known (through no fault of the Grantee), whereupon the restriction on use and disclosure shall cease as of that time. Information regarding services in development, in test marketing or being marketed or promoted in a discrete geographic region, which information the Company is considering for broader use, shall not be deemed generally known until such broader use is actually commercially implemented.

C. By acceptance of any Shares granted under this Agreement and the terms of the Plan, the Grantee acknowledges that if Grantee does not comply with Section 7.A or 7.B, the Company will be entitled to injunctive relief to compel such compliance. The Grantee acknowledges that the harm caused to the Company by Grantee’s breach or anticipated breach of Section 7.A or 7.B is by its nature irreparable because, among other things, it is not readily susceptible of proof as to the monetary harm that would ensue. The Grantee consents that any interim or final equitable relief entered by a court of competent jurisdiction shall, at the request of the Company, be entered on consent and enforced by any court having jurisdiction over the Grantee, without prejudice, to any right either party may have to appeal from the proceedings which resulted in any grant of such relief.

D. If any of the provisions contained in this Section 7 shall for any reason, whether by application of existing law or law which may develop after the Grantee’s acceptance of an offer of the granting of Shares, be determined by a court of competent jurisdiction to be overly broad as to scope of activity, duration, or territory, the Grantee agrees to join the Company in requesting such court to construe such provision by limiting or reducing it so as to be enforceable to the maximum extent compatible with then applicable law. If any one or more of the terms, provisions, covenants, or restrictions of this Section 7 shall be determined by a court of competent jurisdiction to be invalid, void or unenforceable, then the remainder of the terms, provisions, covenants and restrictions of this Section 7 shall remain in full force and effect and shall in no way be affected, impaired or invalidated.

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8. Representations and Warranties of the Grantee. The Grantee represents and warrants that:

A. Authorization. The Grantee has full legal capacity, power, and authority to execute and deliver this Agreement and to perform the Grantee’s obligations hereunder. This Agreement has been duly executed and delivered by Grantee and is the legal, valid, and binding obligation of Grantee enforceable against Grantee in accordance with the terms hereof.

B. No Conflicts. The execution, delivery, and performance by the Grantee of this Agreement and the consummation by the Grantee of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or regulation to which the Grantee is subject, (ii) violate any order, judgment or decree applicable to the Grantee, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to which the Grantee is a party or by which the Grantee is bound.

C. Review, etc. The Grantee has thoroughly reviewed this Agreement in its entirety. The Grantee has had an opportunity to obtain the advice of counsel (other than counsel to the Company or its Affiliates) prior to executing this Agreement, and fully understands all provisions of the Plan and this Agreement.

D. Investment Representation. The Grantee hereby represents and covenants that (a) any Shares acquired upon the vesting of the Award will be acquired for investment and not with a view to the distribution thereof within the meaning of the Securities Act of 1933, as amended (the “Securities Act”), unless such acquisition has been registered under the Securities Act and any applicable state securities laws; (b) any subsequent sale of any such Shares shall be made either pursuant to an effective registration statement under the Securities Act and any applicable state securities laws, or pursuant to an exemption from registration under the Securities Act and such state securities laws; and (c) if requested by the Company, the Grantee shall submit a written statement, in form satisfactory to the Company, to the effect that such representation (x) is true and correct as of the date of vesting of any Shares hereunder or (y) is true and correct as of the date of any sale of any such Share, as applicable. As a further condition precedent to the delivery to the Grantee of any Shares subject to the Award, the Grantee shall comply with all regulations and requirements of any regulatory authority having control of or supervision over the issuance or delivery of the shares and, in connection therewith, shall execute any documents which the Board shall in its sole discretion deem necessary or advisable.

9. Company Representations.

A. Authorization. The Company has full legal capacity, power, and authority to execute and deliver this Agreement and to perform the Company’s obligations hereunder. This Agreement has been duly executed and delivered by the Company and is the legal, valid, and binding obligation of the Company enforceable against the Company in accordance with the terms hereof.

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B. No Conflicts. The execution, delivery, and performance by the Company of this Agreement and the consummation by the Company of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or regulation to which the Company is subject, (ii) violate any order, judgment or decree applicable to the Company, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to which the Company is a party or by which the Company is bound.

10. Nontransferability of Award. The Shares subject to the Award and not then vested may not be offered, sold, transferred, assigned, pledged, hypothecated, encumbered or otherwise disposed of (whether by operation of law or otherwise) by the Grantee or be subject to execution, attachment or similar process other than by will, the laws of descent and distribution, pursuant to beneficiary designation procedures approved by the Company or to a trust or entity for the benefit of Grantee and Grantee’s immediate family for estate planning purposes as approved by the Company. Any attempt to so sell, transfer, assign, pledge, hypothecate, encumber or otherwise dispose of such Shares shall be null and void. The Grantee agrees that in order to ensure compliance with the restrictions referred to herein, the Company may issue appropriate “stop transfer” instructions to its transfer agent, if any, and that, if the Company transfers its own securities, it may make appropriate notations to the same effect in its own records. The Company shall not be required (i) to transfer on its books any Shares that have been sold or otherwise transferred in violation of any of the provisions of this Agreement or (ii) to treat as owner of such Shares or to accord the right to vote or pay dividends to any purchaser or other transferee to whom such Shares shall have been so transferred.

11. Legend. The Grantee understands and agrees that the Company shall cause the legend set forth below or a legend substantially equivalent thereto, to be placed upon any certificate(s) evidencing ownership of the Stock together with any other legends that may be required by the Company or by state or federal securities laws:

THE TRANSFERABILITY OF THIS CERTIFICATE AND THE SHARES OF STOCK REPRESENTED HEREBY ARE SUBJECT TO THE TERMS AND CONDITIONS (INCLUDING FORFEITURE) OF THE COMPANY’S 2013 LONG-TERM INCENTIVE PLAN AND A RESTRICTED STOCK AWARD AGREEMENT ENTERED INTO BETWEEN THE REGISTERED OWNER AND WEST CORPORATION. COPIES OF SUCH PLAN AND AGREEMENT ARE ON FILE IN THE OFFICES OF WEST CORPORATION.

12. Dividends, etc. The Grantee shall be entitled to (i) receive any and all dividends or other distributions paid with respect to those vested and unvested Shares of which the Grantee is the record owner on the record date for such dividend or other distribution, and (ii) vote any Shares of which the Grantee is the record owner on the record date for such vote; provided, however, that any property (other than cash) distributed with respect to a Share (the “Associated Share”) acquired hereunder, including without limitation a distribution of Stock by reason of a stock dividend, stock split or otherwise, or a distribution of other securities with respect to an Associated Share, shall be subject to the restrictions of this Agreement in the same manner and for so long as the Associated Share remains subject to such restrictions, and shall be promptly forfeited if and when the Associated Share is so forfeited; and further provided, that the

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Company may require that any cash distribution with respect to the Shares other than a normal cash dividend be placed in escrow or otherwise made subject to such restrictions as the Company deems appropriate to carry out the intent of the Plan. Any amount so placed in escrow shall be paid to the Grantee promptly upon the vesting, if any, of the Associated Shares. References in this Agreement to the Shares shall refer, mutatis mutandis, to any such restricted amounts.

13. Sale of Vested Shares. The Grantee understands that the sale of any Share, once it has vested, will remain subject to (i) satisfaction of applicable tax withholding requirements, if any, with respect to the vesting or transfer of such Share; (ii) the completion of any administrative steps (for example, but without limitation, the transfer of certificates) that the Company may reasonably impose; and (iii) applicable requirements of federal and state securities laws.

14. Certain Tax Matters. The Grantee expressly acknowledges the following:

A. The Grantee understands that the Grantee is solely responsible for all tax consequences to the Grantee in connection with this Award. The Grantee represents that the Grantee has consulted with any tax consultants the Grantee deems advisable in connection with the Award and that the Grantee is not relying on the Company for any tax advice. By accepting this Agreement, the Grantee acknowledges his or her understanding that the Grantee may file with the Internal Revenue Service an election pursuant to Section 83(b) of the Internal Revenue Code of 1986, as amended (the “Code”) (a “Section 83(b) Election”), not later than 30 days after the Grant Date, to include in the Grantee’s gross income the Fair Market Value of the unvested Shares subject to the Award as of such date. Before filing a Section 83(b) Election with the Internal Revenue Service, the Grantee shall (i) notify the Company of such election by delivering to the Company a copy of the fully-executed Section 83(b) Election Form attached hereto as Exhibit B, and (ii) pay to the Company an amount sufficient to satisfy any taxes or other amounts required by any governmental authority to be withheld or paid over to such authority with respect to such unvested Shares, or otherwise make arrangements satisfactory to the Company for the payment of such amounts through withholding or otherwise.

B. The award or vesting of the Shares acquired hereunder, and the payment of dividends with respect to such Shares, may give rise to “wages” subject to withholding.

C. As a condition precedent to the delivery of the Stock upon the vesting of the Award or at such other time as may be required pursuant to this Section 14, the Grantee shall, upon request by the Company, pay to the Company such amount as the Company may be required, under all applicable federal, state, local or other laws or regulations, to withhold and pay over as income or other withholding taxes (the “Required Tax Payments”) with respect to the Award. If the Grantee shall fail to advance the Required Tax Payments after request by the Company, (i) the Company may, in its discretion, deduct any Required Tax Payments from any amount then or thereafter payable by the Company to the Grantee and/or (ii) the Committee may authorize the withholding of whole vested Shares which would otherwise be delivered to the Grantee having an aggregate Fair Market Value, determined as of the Tax Date (as defined below), equal to the Required Tax Payments.

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D. The Grantee may elect to satisfy his or her obligation to advance the Required Tax Payments by any of the following means: (1) a cash payment to the Company, (2) delivery to the Company (either actual delivery or by attestation procedures established by the Company) of previously owned whole shares of Stock having an aggregate Fair Market Value, determined as of the date on which such withholding obligation arises (the “Tax Date”), equal to the Required Tax Payments, (3) authorizing the Company to withhold whole shares of vested Stock which would otherwise be delivered to the Grantee having an aggregate Fair Market Value, determined as of the Tax Date, equal to the Required Tax Payments, (4) any combination of (1), (2) and (3), or (5) any other method authorized by the Committee in its sole discretion and permitted by the Plan and applicable law. Shares of Stock to be delivered or withheld may not have a Fair Market Value in excess of the minimum amount of the Required Tax Payments. Any fraction of a Share which would be required to satisfy any such obligation shall be disregarded and the remaining amount due shall be paid in cash by the Grantee. No certificate representing a Share shall be delivered until the Required Tax Payments have been satisfied in full.

15. Adjustments. In the event of any stock split, stock dividend, recapitalization, reorganization, merger, consolidation, combination, exchange of shares, liquidation, spin-off or other similar change in capitalization or event, or any distribution to holders of Stock other than a regular cash dividend, the number and class of securities subject to the Award shall be equitably adjusted by the Committee. If any adjustment would result in a fractional security being subject to the Award, the Company shall pay the Grantee in connection with the first vesting, in whole or in part, occurring after such adjustment, an amount in cash determined by multiplying (i) such fraction (rounded to the nearest hundredth) by (ii) the Fair Market Value of such security on the vesting date as determined by the Committee. The decision of the Committee regarding any such adjustment and the Fair Market Value of any fractional security shall be final, binding and conclusive.

16. Compliance with Applicable Law. The Award is subject to the condition that if the listing, registration or qualification of the Shares subject to the Award upon any securities exchange or under any law, or the consent or approval of any governmental body, or the taking of any other action is necessary or desirable as a condition of, or in connection with, the vesting or delivery of Shares hereunder, the Stock subject to the Award shall not vest or be delivered, in whole or in part, unless such listing, registration, qualification, consent, approval or other action shall have been effected or obtained, free of any conditions not acceptable to the Company. The Company agrees to use reasonable efforts to effect or obtain any such listing, registration, qualification, consent, approval or other action.

17. Award Confers No Rights to Continued Employment. In no event shall the granting of the Award or its acceptance by the Grantee, or any provision of the Agreement or the Plan, give or be deemed to give the Grantee any right to continued Employment by the Company, or any Affiliate of the Company or affect in any manner the right of the Company or any Affiliate of the Company to terminate the Employment of any person at any time.

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18. Award Subject to Clawback. The Award and any Shares acquired pursuant to this Award are subject to forfeiture, recovery by the Company or other action pursuant to any clawback or recoupment policy which the Company may adopt from time to time, including without limitation any such policy which the Company may be required to adopt under the Dodd-Frank Wall Street Reform and Consumer Protection Act and implementing rules and regulations thereunder, or as otherwise required by law.

19. General

A. Notices. All notices, requests or other communications provided for in this Agreement shall be made, if to the Company, to:

West Corporation

11808 Miracle Hills Drive

Omaha, Nebraska 68154

Attention: General Counsel

and if to the Grantee, to the last known mailing address of the Grantee contained in the records of the Company. All notices, requests or other communications provided for in this Agreement shall be made in writing either (a) by personal delivery, (b) by facsimile or electronic mail with confirmation of receipt, (c) by mailing in the United States mails or (d) by express courier service. The notice, request or other communication shall be deemed to be received upon personal delivery, upon confirmation of receipt of facsimile or electronic mail transmission or upon receipt by the party entitled thereto if by United States mail or express courier service; provided, however, that if a notice, request or other communication sent to the Company is not received during regular business hours, it shall be deemed to be received on the next succeeding business day of the Company.

B. Successors and Assigns. The Company may assign any of its rights under this Agreement to single or multiple assignees, and this Agreement shall inure to the benefit of the successors and assigns of the Company. Subject to the restrictions on transfer herein set forth, this Agreement shall be binding upon the Grantee and his or her heirs, executors, administrators, successors and assigns.

C. Governing Law. This Agreement, the Award and all determinations made and actions taken pursuant hereto and thereto, to the extent not governed by the laws of the United States, shall be governed by the laws of the State of Delaware and construed in accordance therewith without giving effect to principles of conflicts of laws.

D. Agreement Subject to the Plan. This Agreement is subject to the provisions of the Plan, including Section 5.8 relating to a Change in Control, and shall be interpreted in accordance therewith. The Grantee hereby acknowledges receipt of a copy of the Plan.

E. Entire Agreement. This Agreement and the Plan constitute the entire agreement of the parties with respect to the subject matter hereof and supersede in their entirety all prior undertakings and agreements of the Company and the Grantee with respect to the subject matter hereof, and may not be modified adversely to the Grantee’s interest except by means of a writing signed by the Company and the Grantee.

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F. Partial Invalidity. The invalidity or unenforceability of any particular provision of this Agreement shall not affect the other provisions hereof and this Agreement shall be construed in all respects as if such invalid or unenforceable provision was omitted.

G. Amendment and Waiver. The provisions of this Agreement may be amended or waived only by the written agreement of the Company and the Grantee, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or enforceability of this Agreement.

20. Counterparts. This Agreement may be executed in two counterparts each of which shall be deemed an original and both of which together shall constitute one and the same instrument.

21. Definitions. The initially capitalized term Grantee shall have the meaning set forth on the first page of this Agreement. Initially capitalized terms not otherwise defined herein shall have the meaning provided in the Plan, and, as used herein, the following term shall have the meaning set forth below:

“Employment” means Grantee’s employment or other service relationship with the Company and its Affiliates. Unless the Committee provides otherwise: A change in the capacity in which the Grantee is employed by or renders services to the Company and/or its Affiliates, whether as an employee, director, consultant or advisor, or a change in the entity by which the Grantee is employed or to which the Grantee rendered services, will not be deemed a termination of Employment so long as the Grantee continues providing services in a capacity and to the Company and/or its Affiliates. If the Grantee’s relationship is with an Affiliate and that entity ceases to be an Affiliate, the Grantee will be deemed to cease Employment when the entity ceases to be an Affiliate unless the Grantee transfers Employment to the Company or its remaining Affiliates.

22. Interpretation. Any dispute regarding the interpretation of this Agreement shall be submitted by the Grantee or by the Company forthwith to the Committee for review. The resolution of such a dispute by the Committee shall be final and binding on all parties.

[Remainder of the page intentionally left blank]

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Very truly yours,

Address:

Dated:                     

The foregoing Restricted Stock Award is hereby accepted:

WEST CORPORATION.

Name:

Title:

EX-10.03

Exhibit 10.03

WEST CORPORATION

2013 LONG-TERM INCENTIVE PLAN

OPTION AWARD NOTICE

[Name of Optionee]

You have been awarded an option to purchase shares of Common Stock of West Corporation (the “Company”), pursuant to the terms and conditions of the West Corporation 2013 Long-Term Incentive Plan (the “Plan”) and the Stock Option Agreement (together with this Option Award Notice (“Award Notice”), the “Agreement”). Copies of the Plan and the Stock Option Agreement are attached hereto. Capitalized terms not defined herein shall have the meanings specified in the Plan or the Agreement.

Option (Initial Grant):	You have been awarded a Nonqualified Stock Option (“Option”) to purchase from the Company                          shares of its Common Stock, par value $0.001 per share, subject to adjustment as provided in Section 3.4 of the Agreement.
Option Date (Initial Grant):
Exercise Price (Initial Grant):	$                 per share, subject to adjustment as provided in Section 3.4 of the Agreement.
Additional Grants:	Except as otherwise determined by the Committee and provided that you remain continuously employed by the Company or one of its Affiliates, as of the applicable Option Dates set forth below, this Award Notice shall also evidence the grant of three additional Options to purchase from the Company                          shares of Common Stock, which Options shall have Option Dates of                         ,                          and                     , in each case, at an Exercise Price equal to the Fair Market Value of a share of Common Stock as of the applicable Option Date.
Total Grants:	If, following the initial grant, you receive each of the three additional grants referenced above, the Options evidenced by this Award Notice would provide, in the aggregate, for the purchase from the Company of                  shares of Common Stock.
Tax Treatment:	The Options evidenced by this Award Notice are not intended to qualify as incentive stock options under Section 422 of the Code.

Vesting Schedule:	Except as otherwise provided in the Plan, the Agreement or any other agreement between the Company and Optionee, each Option shall vest and become exercisable with respect to 25% of the shares of Common Stock subject to the Option on each of the first through fourth anniversaries of the applicable Option Date, provided your Employment is not terminated prior to the applicable vesting date.
Expiration Date:	Except to the extent earlier terminated pursuant to Section 2.2 of the Agreement or earlier exercised pursuant to Section 2.3 of the Agreement, each Option shall terminate at 5:00 p.m., Central time, on the tenth anniversary of the applicable Option Date.

WEST CORPORATION

By:

Name:

Title:

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Acknowledgment, Acceptance and Agreement:

By signing below and returning this Award Notice to West Corporation at the address stated herein, I hereby acknowledge receipt of the Agreement and the Plan, accept each Option granted or to be granted to me and agree to be bound by the terms and conditions of this Award Notice, the Agreement and the Plan.

Optionee

Date

West Corporation

11808 Miracle Hills Drive

Omaha, Nebraska 68154

Attention: General Counsel

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WEST CORPORATION

2013 LONG-TERM INCENTIVE PLAN

STOCK OPTION AGREEMENT

West Corporation, a Delaware corporation (the “Company”), hereby grants to the individual (“Optionee”) named in the award notice or notices delivered in connection herewith (each, an “Award Notice”) as of the date or dates set forth in the applicable Award Notice (the “Option Date”), pursuant to the provisions of the West Corporation 2013 Long-Term Incentive Plan (the “Plan”), an option to purchase from the Company the number and class of shares of stock set forth in the applicable Award Notice at the price per share set forth therein (the “Exercise Price”) (each option awarded pursuant to an Award Notice, individually or collectively, as the context requires, the “Option”), upon and subject to the terms and conditions set forth below, in the Award Notice and in the Plan. For purposes of this Agreement, “Company” shall mean the Company and any Affiliate thereof, collectively and individually, as applicable. Capitalized terms used but not defined herein or in the Award Notice shall have the meanings specified for such terms in the Plan.

1. Option Subject to Acceptance of Agreement. The Option shall be null and void unless Optionee shall accept this Agreement by executing the Award Notice in the space provided therefor and returning an original execution copy of the Award Notice to the Company.

2. Time and Manner of Exercise of Option.

2.1. Maximum Term of Option. In no event may the Option be exercised, in whole or in part, after the expiration date set forth in the Award Notice (the “Expiration Date”).

2.2. Vesting and Exercise of Option. The Option shall become vested and exercisable in accordance with the vesting schedule set forth in the Award Notice (the “Vesting Schedule”) during the course of Optionee’s Employment. “Employment” means Optionee’s employment or other service relationship with the Company and its Affiliates. Unless the Committee provides otherwise, a change in the capacity in which Optionee is employed by or renders services to the Company and/or its Affiliates, whether as an employee, director, consultant or advisor, or a change in the entity by which Optionee is employed or to which the Optionee renders services, will not be deemed a termination of Employment so long as the Optionee continues providing services in a capacity to the Company and/or its Affiliates. If the Optionee’s relationship is with an Affiliate and that entity ceases to be an Affiliate, the Optionee will be deemed to cease Employment when the entity ceases to be an Affiliate unless the Optionee transfers Employment to the Company or its remaining Affiliates. Immediately upon the cessation of Employment, the Option will cease to be exercisable and will terminate, and the Option to the extent not already vested will be forfeited, except that the Option shall be vested and exercisable following a termination of Optionee’s Employment according to the following terms and conditions:

(a) Termination as a Result of Optionee’s Death or Disability. If Optionee’s Employment with the Company terminates by reason of Optionee’s death or Disability, then the Option, to the extent vested on the effective date of such termination of Employment, may thereafter be exercised by Optionee or Optionee’s executor, administrator, legal representative, guardian or similar person until and including the earlier to occur of (i) the date which is one year after the date of such termination of Employment and (ii) the Expiration Date. For purposes of this Agreement, “Disability” shall mean Optionee’s inability to engage in any substantial gainful activity by reason of any medically determinable physical or mental impairment which can be expected to result in death or which has lasted or can be expected to last for a continuous period of not less than 12 months.

(b) Termination Other than for Cause, Death or Disability. If Optionee’s Employment with the Company is terminated for any reason other than for Cause, death or Disability, the Option, to the extent vested on the effective date of such termination of Employment, may thereafter be exercised by Optionee until and including the earlier to occur of (i) the date which is ninety (90) days after the date of such termination of Employment and (ii) the Expiration Date.

(c) Termination by Company for Cause. If Optionee’s Employment with the Company terminates by reason of the Company’s termination of Optionee’s Employment for Cause, then the Option, whether or not vested, shall terminate immediately upon such termination of Employment. For purposes of this Agreement, “Cause” shall have the meaning set forth in the employment agreement, if any, between Optionee and the Company, provided that if Optionee is not a party to an employment agreement that contains such definition, then “Cause” shall mean any of the following, as reasonably determined, in good faith, by the Board: (i) Optionee’s willful failure to follow the reasonable and lawful directions of the Company; (ii) Optionee’s conviction of, or entering a plea of guilty or nolo contendere to, a misdemeanor involving theft or embezzlement, or a felony; (iii) acts of fraud, dishonesty or misappropriation committed by Optionee and intended to result in substantial personal enrichment at the expense of the Company; (iv) willful misconduct by Optionee in the performance of Optionee’s material duties which is likely to materially damage the financial position or reputation of the Company; or (v) a material breach of any agreement between the Company and Optionee.

2.3. Method of Exercise.

(a) Subject to the limitations set forth in this Agreement, the Option may be exercised by Optionee (A) by giving written notice to the Company specifying the number of vested whole shares of Common Stock to be purchased and accompanying such notice with payment therefor in full (or arrangement made for such payment to the Company’s satisfaction) either (i) in cash, (ii) if so permitted by the Committee, by delivery to the Company (either actual delivery or by attestation procedures established by the Company) of shares of Common Stock having a Fair Market Value, determined as of the date of exercise, equal to the aggregate purchase price payable by reason of such exercise, (iii) if so permitted by the Committee, by authorizing the Company to withhold whole shares of Common Stock which would otherwise be delivered having an aggregate Fair Market Value, determined as of the date of exercise, equal to the amount necessary to satisfy such obligation, (iv) in cash by a broker-dealer acceptable to the Company to whom Optionee has submitted an irrevocable notice of exercise or (v) if so permitted by the Committee, by a combination of (i), (ii) and (iii), and (B) by executing such documents as the Company may reasonably request. Any fraction of a share of Common Stock

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which would be required to pay such purchase price shall be disregarded and the remaining amount due shall be paid in cash by Optionee. No shares of Common Stock shall be issued and no certificate representing Common Stock shall be delivered until the full purchase price therefor and any withholding taxes thereon, as described in Section 3.3, have been paid (or arrangement made for such payment to the Company’s satisfaction).

(b) If the Fair Market Value of a share of Common Stock on the Expiration Date of the Option exceeds the Exercise Price of the Option, then to the extent the Option has not theretofore been exercised, expired or otherwise terminated, the Company shall cause the Option to be automatically exercised immediately prior to its termination on the Expiration Date, and to provide for the Exercise Price and the Required Tax Payments to be satisfied by withholding whole shares of Common Stock that would otherwise be delivered to Optionee having an aggregate Fair Market Value, determined as of the date of exercise, equal to the amount necessary to satisfy such obligations.

2.4. Termination of Option. In no event may the Option be exercised after it terminates as set forth herein. The Option shall terminate, to the extent not earlier terminated pursuant to Section 2.2 or exercised pursuant to Section 2.3, on the Expiration Date. Upon the termination of the Option, the Option and all rights of the Optionee hereunder shall immediately become null and void.

3. Additional Terms and Conditions of Option.

3.1. Nontransferability of Option. The Option may not be transferred by Optionee other than by will or the laws of descent and distribution, pursuant to the designation of one or more beneficiaries on the form prescribed by the Company or, to the extent permitted by the Committee, a trust or entity established by the Optionee for estate planning purposes, a charitable organization designated by the Optionee or pursuant to a qualified domestic relations order, in each case, without consideration. Except to the extent permitted by the foregoing sentence, (i) during Optionee’s lifetime the Option is exercisable only by Optionee or Optionee’s legal representative, guardian or similar person and (ii) the Option may not be sold, transferred, assigned, pledged, hypothecated, encumbered or otherwise disposed of (whether by operation of law or otherwise) or be subject to execution, attachment or similar process. Upon any attempt to so sell, transfer, assign, pledge, hypothecate, encumber or otherwise dispose of the Option, the Option and all rights hereunder shall immediately become null and void.

3.2. Investment Representation. Optionee hereby represents and covenants that (a) any shares of Common Stock purchased upon exercise of the Option will be purchased for investment and not with a view to the distribution thereof within the meaning of the Securities Act of 1933, as amended (the “Securities Act”), unless the subsequent sale has been registered under the Securities Act and any applicable state securities laws; (b) any subsequent sale of any such shares shall be made either pursuant to an effective registration statement under the Securities Act and any applicable state securities laws, or pursuant to an exemption from registration under the Securities Act and such state securities laws; and (c) if requested by the Company, Optionee shall submit a written statement, in a form satisfactory to the Company, to the effect that such representation (x) is true and correct as of the date of any purchase of any shares hereunder or (y) is true and correct as of the date of any sale of any such shares, as

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applicable. As a further condition precedent to any exercise of the Option, Optionee shall comply with all regulations and requirements of any regulatory authority having control of or supervision over the issuance or delivery of the shares and, in connection therewith, shall execute any documents which the Board or the Committee shall in its sole discretion deem necessary or advisable.

3.3. Withholding Taxes. (a) The Company shall have the right to require, prior to the issuance or delivery of any shares of Common Stock, upon the exercise of the Option, payment by Optionee of any federal, state, local or other taxes which may be required to be withheld or paid in connection with such exercise of the Option (the “Required Tax Payments”).

(b) Optionee may satisfy his or her obligation to advance the Required Tax Payments by any of the following means: (1) a cash payment to the Company, (2) delivery (either actual delivery or by attestation procedures established by the Company) to the Company of previously owned whole shares of Common Stock having an aggregate Fair Market Value, determined as of the Tax Date, equal to the Required Tax Payments, (3) authorizing the Company to withhold whole shares of Common Stock which would otherwise be delivered or an amount of cash which would otherwise be payable to the Optionee having an aggregate Fair Market Value, determined as of the date the obligation to withhold or pay taxes arises in connection with the Award (the “Tax Date”), equal to the Required Tax Payments, (4) except as may be prohibited by applicable law, a cash payment by a broker-dealer acceptable to the Company to whom Optionee has submitted an irrevocable notice of exercise or (5) any combination of (1), (2) and (3). Shares of Common Stock to be delivered or withheld may not have an aggregate Fair Market Value in excess of the amount determined by applying the minimum statutory withholding rate. Any fraction of a share of Common Stock which would be required to satisfy such an obligation shall be disregarded and the remaining amount due shall be paid in cash by Optionee.

3.4. Adjustment. In the event of any stock split, stock dividend, recapitalization, reorganization, merger, consolidation, combination, exchange of shares, liquidation, spin-off or other similar change in capitalization or event, or any distribution to holders of Common Stock other than a regular cash dividend, the number and class of securities subject to the Option and the Exercise Price shall be equitably adjusted by the Committee and in accordance with Section 409A of the Code. The decision of the Committee regarding any such adjustment shall be final, binding and conclusive.

3.5. Change in Control. In the event of a Change in Control, the Option shall become fully vested and exercisable immediately prior to such Change in Control, and the Board (as constituted prior to such Change in Control) may, in its discretion:

(a) require that shares of capital stock of the corporation resulting from such Change in Control, or a parent corporation thereof, be substituted for some or all of the shares of Common Stock subject to the Option, with an appropriate and equitable adjustment to the Option as determined by the Board in accordance with Section 3.4; or

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(b) require the Option to be surrendered to the Company and to be immediately cancelled by the Company, and to provide for Optionee to receive (i) a cash payment from the Company in an amount equal to the number of shares of Common Stock then subject to the Option multiplied by the excess, if any, of the Fair Market Value of a share of Common Stock on the date of the occurrence of the Change in Control, over the Exercise Price, (ii) shares of capital stock of the corporation resulting from such Change in Control, or a parent corporation thereof, having a fair market value not less than the amount determined under clause (i) above or (iii) a combination of the payment of cash pursuant to clause (i) above and the issuance of shares pursuant to clause (ii) above.

3.6. Compliance with Applicable Law. The Option is subject to the condition that if the listing, registration or qualification of the shares subject to the Option upon any securities exchange or under any law, or the consent or approval of any governmental body, or the taking of any other action is necessary or desirable as a condition of, or in connection with, the purchase or issuance of shares hereunder, the Option may not be exercised, in whole or in part, and such shares may not be issued, unless such listing, registration, qualification, consent, approval or other action shall have been effected or obtained, free of any conditions not acceptable to the Company. The Company agrees to use reasonable efforts to effect or obtain any such listing, registration, qualification, consent, approval or other action.

3.7. Award Subject to Clawback. The Option and any shares of Common Stock, cash, other securities or other property delivered pursuant to the Option are subject to forfeiture, recovery by the Company or other action pursuant to any clawback or recoupment policy which the Company may adopt from time to time, including without limitation any such policy which the Company may be required to adopt under the Dodd-Frank Wall Street Reform and Consumer Protection Act and implementing rules and regulations thereunder, or as otherwise required by law.

3.8. Issuance or Delivery of Shares. Upon the exercise of the Option, in whole or in part, the Company shall issue or deliver, subject to the conditions of this Section 3, the number of shares of Common Stock purchased against full payment therefor. Such issuance shall be evidenced by the appropriate entry on the books of the Company or of a duly authorized transfer agent of the Company, or, at the election of the Company, the Company may deliver a certificate or certificates representing such shares of Common Stock, bearing any legend that may be required by state or federal securities laws or other applicable requirements of law. The Company shall pay all original issue or transfer taxes and all fees and expenses incident to such issuance, except as otherwise provided in Section 3.3.

3.9. Option Confers No Rights as Stockholder. Optionee shall not be entitled to any privileges of ownership with respect to shares of Common Stock subject to the Option unless and until such shares are purchased and issued upon the exercise of the Option, in whole or in part, and Optionee becomes a stockholder of record with respect to such issued shares. Optionee shall not be considered a stockholder of the Company with respect to any such shares not so purchased and issued.

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3.10. Option Confers No Rights to Continued Employment. In no event shall the granting of the Option or its acceptance by Optionee, or any provision of this Agreement or the Plan, give or be deemed to give Optionee any right to continued Employment by the Company, any Subsidiary or any Affiliate of the Company or affect in any manner the right of the Company, any Subsidiary or any Affiliate of the Company to terminate the Employment of any person at any time.

4. Non-Competition Provisions.

In consideration of the granting of Options pursuant to this Agreement and the Plan, the Optionee hereby agrees to the following terms and conditions:

4.1. Covenant Not to Compete. In order to better protect the good will of the Company and to prevent the disclosure of the Company’s trade secrets and confidential information and thereby help ensure the long-term success of the business, the Optionee, without prior written consent of the Company, will not engage in any activity or provide any services, whether as a director, manager, supervisor, employee, adviser, consultant or otherwise, for a period of one (1) year following the date of the Optionee’s termination of Employment with the Company, in connection with the development, advertising, promotion, or sale of any service which is the same as or similar to or competitive with any services of the Company (including both existing services as well as services known to the Optionee, as a consequence of the Optionee’s Employment with the Company, to be in development):

(a) with respect to which the Optionee’s work has been directly concerned at any time during the one (1) year preceding termination of Employment with the Company; or

(b) with respect to which during that period of time the Optionee, as a consequence of the Optionee’s job performance and duties, acquired knowledge of trade secrets or other confidential information of the Company.

For purposes of this Section 4, it shall be conclusively presumed that Optionee has knowledge or information that Optionee was directly exposed to through actual receipt or review of memos or documents containing such information, or through actual attendance at meetings at which such information was discussed or disclosed.

4.2. Confidential Information. The provisions of this Section 4 are not in lieu of, but are in addition to the continuing obligation of the Optionee (which Optionee hereby acknowledges) to not use or disclose the Company’s trade secrets and confidential information known to the Optionee until any particular trade secret or confidential information becomes generally known (through no fault of the Optionee), whereupon the restriction on use and disclosure shall cease as of that time. Information regarding services in development, in test marketing or being marketed or promoted in a discrete geographic region, which information the Company is considering for broader use, shall not be deemed generally known until such broader use is actually commercially implemented.

4.3. Remedies. By acceptance of any offered Option granted under this Agreement and the terms of the Plan, the Optionee acknowledges that if Optionee does not comply with Section 4.1 or 4.2, the Company will be entitled to injunctive relief to compel such compliance. The Optionee acknowledges that the harm caused to the Company by Optionee’s breach or anticipated breach of Section 4.1 or 4.2 is by its nature irreparable because, among

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other things, it is not readily susceptible of proof as to the monetary harm that would ensue. The Optionee consents that any interim or final equitable relief entered by a court of competent jurisdiction shall, at the request of the Company, be entered on consent and enforced by any court having jurisdiction over the Optionee, without prejudice, to any right either party may have to appeal from the proceedings which resulted in any grant of such relief.

4.4. Severability. If any of the provisions contained in this Section 4 shall for any reason, whether by application of existing law or law which may develop after the Optionee’s acceptance of an offer of the granting of an Option, be determined by a court of competent jurisdiction to be overly broad as to scope of activity, duration, or territory, the Optionee agrees to join the Company in requesting such court to construe such provision by limiting or reducing it so as to be enforceable to the maximum extent compatible with then applicable law. If any one or more of the terms, provisions, covenants, or restrictions of this Section 4 shall be determined by a court of competent jurisdiction to be invalid, void or unenforceable, then the remainder of the terms, provisions, covenants and restrictions of this Section 4 shall remain in full force and effect and shall in no way be affected, impaired or invalidated.

5. Miscellaneous Provisions.

5.1. Decisions of Board or Committee. The Board or the Committee shall have the right to resolve all questions which may arise in connection with the Option or its exercise. Any interpretation, determination or other action made or taken by the Board or the Committee regarding the Plan or this Agreement shall be final, binding and conclusive.

5.2. Successors. This Agreement shall be binding upon and inure to the benefit of any successor or successors of the Company and any person or persons who shall, upon the death of Optionee, acquire any rights hereunder in accordance with this Agreement or the Plan.

5.3. Notices. All notices, requests or other communications provided for in this Agreement shall be made, if to the Company, to:

West Corporation

11808 Miracle Hills Drive

Omaha, Nebraska 68154

Attention: General Counsel

and if to Optionee, to the last known mailing address of Optionee contained in the records of the Company. All notices, requests or other communications provided for in this Agreement shall be made in writing either (a) by personal delivery, (b) by facsimile or electronic mail with confirmation of receipt, (c) by mailing in the United States mails or (d) by express courier service. The notice, request or other communication shall be deemed to be received upon personal delivery, upon confirmation of receipt of facsimile or electronic mail transmission or upon receipt by the party entitled thereto if by United States mail or express courier service; provided, however, that if a notice, request or other communication sent to the Company is not received during regular business hours, it shall be deemed to be received on the next succeeding business day of the Company.

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5.4. Governing Law. This Agreement, the Option and all determinations made and actions taken pursuant hereto and thereto, to the extent not governed by the Code or the laws of the United States, shall be governed by the laws of the State of Delaware and construed in accordance therewith without giving effect to principles of conflicts of laws.

5.5. Agreement Subject to the Plan. This Agreement is subject to the provisions of the Plan, and shall be interpreted in accordance therewith. Optionee hereby acknowledges receipt of a copy of the Plan, and by signing and returning the Award Notice to the Company, at the address stated herein, he or she agrees to be bound by the terms and conditions of this Agreement, the Award Notice and the Plan.

5.6. Entire Agreement. The Plan is incorporated herein by reference. Capitalized terms not defined herein shall have the meanings specified in the Plan. This Agreement and the Plan constitute the entire agreement of the parties with respect to the subject matter hereof and supersede in their entirety all prior undertakings and agreements of the Company and the Optionee with respect to the subject matter hereof, and may not be modified adversely to the Optionee’s interest except by means of a writing signed by the Company and the Optionee.

5.7. Partial Invalidity. The invalidity or unenforceability of any particular provision of this Agreement shall not effect the other provisions hereof and this Agreement shall be construed in all respects as if such invalid or unenforceable provisions were omitted.

5.8. Amendment and Waiver. The provisions of this Agreement may be amended or waived only by the written agreement of the Company and the Optionee, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or enforceability of this Agreement.

5.9. Counterparts. The Award Notice may be executed in two counterparts, each of which shall be deemed an original and both of which together shall constitute one and the same instrument.

8

EX-31.01

Exhibit 31.01

CERTIFICATION

I, Thomas B. Barker, certify that:

1. I have reviewed this quarterly report on Form 10-Q of West Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal controls over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: November 1, 2013	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer

EX-31.02

Exhibit 31.02

CERTIFICATION

I, Paul M. Mendlik, certify that:

1. I have reviewed this quarterly report on Form 10-Q of West Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal controls over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: November 1, 2013	/s/ Paul M. Mendlik
	Paul M. Mendlik
	Chief Financial Officer and Treasurer

EX-32.01

Exhibit 32.01

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of West Corporation (the “Company”) on Form 10-Q for the period ended September 30, 2013 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Thomas B. Barker, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request.

/s/ Thomas B. Barker

Thomas B. Barker

Chief Executive Officer

November 1, 2013

EX-32.02

Exhibit 32.02

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of West Corporation (the “Company”) on Form 10-Q for the period ended September 30, 2013 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Paul M. Mendlik, Chief Financial Officer and Treasurer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request.

/s/ Paul M. Mendlik

Paul M. Mendlik

Chief Financial Officer and Treasurer

November 1, 2013

XML

HEDGING ACTIVITIES

9 Months Ended

Sep. 30, 2013

Derivative Instruments And Hedging Activities Disclosure [Abstract]

HEDGING ACTIVITIES

6. HEDGING ACTIVITIES

Periodically, we have entered into interest rate swaps to hedge the cash flows from our variable rate debt, which effectively converts the hedged portion under our outstanding senior secured term loan facility to fixed rate debt. The initial assessments of hedge effectiveness were performed using regression analysis. The periodic measurements of hedge ineffectiveness are performed using the change in variable cash flows method.

The cash flow hedges were recorded at fair value with a corresponding entry, net of taxes, recorded in other comprehensive income (“OCI”) until earnings were affected by the hedged item. In June 2013, three interest rate swaps with a notional value of $500.0 million matured. The interest rate on these three interest rate swaps ranged from 1.685% to 1.6975%. At September 30, 2013, we did not have any interest rate swaps.

The following table presents, in thousands, the fair value of our derivatives and consolidated balance sheet location.

	Liability Derivatives
	September 30, 2013			December 31, 2012
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	—	Accrued expenses	$	2,346
Total derivatives		$	—		$	2,346

The following presents, in thousands, the impact of interest rate swaps on the consolidated statement of operations for the three and nine months ended September 30, 2013 and 2012, respectively.

Derivatives designated	Amount of gain recognized in OCI for the three months ended September 30,				Location of gain (loss) reclassified from OCI		Amount of gain (loss) reclassified from OCI into earnings for the three months ended September 30,
as hedging instruments	2013		2012		into net income		2013		2012
Interest rate swaps	$	—	$	580		Interest expense	$	—	$	(1,565	)
	For the nine months ended September 30,						For the nine months ended September 30,
	2013		2012				2013		2012
Interest rate swaps	$	1,786	$	1,913		Interest expense	$	2,985	$	(5,221	)

XML

Fair Value Disclosures - Summary of Assets and Liabilities Measured at Fair Value on Recurring Basis (Detail) (Fair Value, Measurements, Recurring [Member], USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Other Assets
Trading securities	$ 50,557	$ 46,144
Accrued Expenses
Interest rate swaps		2,346
Quoted Prices in Active Markets for Identical Assets (Level 1)[Member]
Other Assets
Trading securities	50,557	46,144
Accrued Expenses
Interest rate swaps
Significant Other Observable Inputs (Level 2)[Member]
Other Assets
Trading securities
Accrued Expenses
Interest rate swaps		2,346
Significant Unobservable Inputs (Level 3)[Member]
Other Assets
Trading securities
Accrued Expenses
Interest rate swaps
Assets/Liabilities at Fair Value [Member]
Other Assets
Trading securities	50,557	46,144
Accrued Expenses
Interest rate swaps		$ 2,346

XML

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Statement Of Income And Comprehensive Income [Abstract]
NET INCOME	$ 46,148	$ 22,096	$ 92,871	$ 92,834
Foreign currency translation adjustments, net of tax of $(3,744), $(2,386), $(494) and $(252)	6,109	3,893	806	411
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984		(970)	(2,201)	(3,237)
Unrealized gain on cash flow hedges, net of tax of $0, $(950) $(2,444) and $(3,156)		1,550	3,987	5,150
Comprehensive income	$ 52,257	$ 26,569	$ 95,463	$ 95,158

XML

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' DEFICIT (USD $) In Thousands	Total	Common Stock [Member]	Additional Paid - in Capital [Member]	Retained Deficit [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Income (Loss) [Member]
Balance at Dec. 31, 2011	$ (896,413)	$ 61	$ 1,695,830	$ (2,556,448)	$ (3,820)	$ (32,036)
NET INCOME	92,834			92,834
Dividends declared (cash dividends / $0.45 per share) and (cash dividends / $8.00 per share) for the period ending September 30, 2013 and 2012 respectively	(511,043)			(511,043)
Other comprehensive income, net of tax $(1,589) and (1,424) for the period ending September 30, 2013 and 2012 respectively (Note 10)	2,324					2,324
Purchase of stock at cost (44,391 shares)	(1,488)				(1,488)
Executive Deferred Compensation Plan activity	2,787		2,787
Stock options exercised including related tax benefits (164,827 shares) and (236,567 shares) for the period ending September 30, 2013 and 2012 respectively	6,702	2	6,700
Share based compensation	12,396		12,396
Balance at Sep. 30, 2012	(1,291,901)	63	1,717,713	(2,974,657)	(5,308)	(29,712)
Balance at Dec. 31, 2012	(1,249,686)	62	1,720,639	(2,941,948)	(5,308)	(23,131)
NET INCOME	92,871			92,871
Dividends declared (cash dividends / $0.45 per share) and (cash dividends / $8.00 per share) for the period ending September 30, 2013 and 2012 respectively	(37,626)			(37,626)
Other comprehensive income, net of tax $(1,589) and (1,424) for the period ending September 30, 2013 and 2012 respectively (Note 10)	2,592					2,592
Executive Deferred Compensation Plan activity	3,060		3,060
Issuance of common stock in connection with initial public offering, (21,275,000 shares)	401,033	21	401,012
Initial public offering costs	(2,767)		(2,767)
Stock options exercised including related tax benefits (164,827 shares) and (236,567 shares) for the period ending September 30, 2013 and 2012 respectively	1,568	1	1,567
Share based compensation	6,346		6,346
Balance at Sep. 30, 2013	$ (782,609)	$ 84	$ 2,129,857	$ (2,886,703)	$ (5,308)	$ (20,539)

XML

FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON- GUARANTORS

9 Months Ended

Sep. 30, 2013

Text Block [Abstract]

FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON- GUARANTORS

13. FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON-GUARANTORS

West Corporation and our U.S. based wholly owned subsidiary guarantors, jointly, severally, fully and unconditionally are responsible for the payment of principal, premium and interest on our senior notes and senior subordinated notes. Presented below, in thousands, is condensed consolidated financial information for West Corporation and our subsidiary guarantors and subsidiary non-guarantors for the periods indicated.

	For the Three Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	535,262		$	130,104	$	—		$	665,366
COST OF SERVICES		—			240,884			69,649		—			310,533
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		4,430			182,834			44,143		—			231,407
OPERATING INCOME (LOSS)		(4,430	)		111,544			16,312		—			123,426
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(33,662	)		(23,171	)		5,591		—			(51,242	)
Subsidiary Income		60,175			26,000			—		(86,175	)		—
Other		4,925			(15,904	)		12,633		—			1,654
Other income (expense)		31,438			(13,075	)		18,224		(86,175	)		(49,588	)
INCOME BEFORE INCOME TAX EXPENSE		27,008			98,469			34,536		(86,175	)		73,838
INCOME TAX EXPENSE (BENEFIT)		(19,140	)		38,350			8,480		—			27,690
NET INCOME	$	46,148		$	60,119		$	26,056	$	(86,175	)	$	46,148
Foreign currency translation adjustments, net of tax of $(3,744)		6,109			—			6,109		(6,109	)		6,109
Comprehensive income	$	52,257		$	60,119		$	32,165	$	(92,284	)	$	52,257

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	519,952		$	136,944		$	—		$	656,896
COST OF SERVICES		—			247,192			60,507			—			307,699
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		2,003			197,144			32,758			—			231,905
OPERATING INCOME (LOSS)		(2,003	)		75,616			43,679			—			117,292
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(45,246	)		(28,811	)		4,911			—			(69,146	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		62,351			34,019			—			(96,370	)		—
Other		(8,806	)		4,498			(5,484	)		—			(9,792	)
Other income (expense)		5,584			9,706			(573	)		(96,370	)		(81,653	)
INCOME BEFORE INCOME TAX EXPENSE		3,581			85,322			43,106			(96,370	)		35,639
INCOME TAX EXPENSE (BENEFIT)		(18,515	)		23,017			9,041			—			13,543
NET INCOME	$	22,096		$	62,305		$	34,065		$	(96,370	)	$	22,096
Foreign currency translation adjustments, net of tax of $(2,386)		3,893			—			3,893			(3,893	)		3,893
Reclassification of cash flow hedges into earnings, net of tax of $595		(970	)		—			—			—			(970	)
Unrealized gain on cash flow hedges net of tax of $(950)		1,550			—			—			—			1,550
Comprehensive income	$	26,569		$	62,305		$	37,958		$	(100,263	)	$	26,569

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,599,666		$	398,619	$	—		$	1,998,285
COST OF SERVICES		—			719,532			212,007		—			931,539
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		6,222			576,908			132,162		—			715,292
OPERATING INCOME (LOSS)		(6,222	)		303,226			54,450		—			351,454
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(121,595	)		(76,354	)		16,639		—			(181,310	)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(23,105	)		—			—		—			(23,105	)
Subsidiary Income		174,090			78,548			—		(252,638	)		—
Other		7,145			(49,432	)		43,842		—			1,555
Other income (expense)		36,535			(47,238	)		60,481		(252,638	)		(202,860	)
INCOME BEFORE INCOME TAX EXPENSE		30,313			255,988			114,931		(252,638	)		148,594
INCOME TAX EXPENSE (BENEFIT)		(62,558	)		82,280			36,001		—			55,723
NET INCOME	$	92,871		$	173,708		$	78,930	$	(252,638	)	$	92,871
Foreign currency translation adjustments, net of tax of $(494)		806			—			806		(806	)		806
Reclassification of cash flow hedges, net of tax of $1,349		(2,201	)		—			—		—			(2,201	)
Unrealized gain on cash flow hedges net of tax of $(2,444)		3,987			—			—		—			3,987
Comprehensive income	$	95,463		$	173,708		$	79,736	$	(253,444	)	$	95,463

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,544,968		$	412,885		$	—		$	1,957,853
COST OF SERVICES		—			729,274			177,413			—			906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		5,268			580,880			111,985			—			698,133
OPERATING INCOME (LOSS)		(5,268	)		234,814			123,487			—			353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(126,377	)		(78,989	)		13,533			—			(191,833	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		178,219			84,684			—			(262,903	)		—
Other		(5,063	)		12,451			(16,141	)		—			(8,753	)
Other income (expense)		44,064			18,146			(2,608	)		(262,903	)		(203,301	)
INCOME BEFORE INCOME TAX EXPENSE		38,796			252,960			120,879			(262,903	)		149,732
INCOME TAX EXPENSE (BENEFIT)		(54,038	)		76,583			34,353			—			56,898
NET INCOME	$	92,834		$	176,377		$	86,526		$	(262,903	)	$	92,834
Foreign currency translation adjustments, net of tax of $(252)		411			—			411			(411	)		411
Reclassification of cash flow hedges, net of tax of $1,984		(3,237	)		—			—			—			(3,237	)
Unrealized gain on cash flow hedges net of tax of $(3,156)		5,150			—			—			—			5,150
Comprehensive income	$	95,158		$	176,377		$	86,937		$	(263,314	)	$	95,158

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	128,945		$	—	$	84,327	$	(2,299	)	$	210,973
Trust cash		—			15,749		—		—			15,749
Accounts receivable, net		—			67,563		391,287		—			458,850
Intercompany receivables		—			1,060,701		—		(1,060,701	)		—
Deferred income taxes receivable		42,527			8,434		1,571		(43,860	)		8,672
Prepaid assets		5,077			28,262		8,376		—			41,715
Deferred expenses		—			40,408		11,263		—			51,671
Other current assets		9,014			8,842		16,287		—			34,143
Total current assets		185,563			1,229,959		513,111		(1,106,860	)		821,773
Property and equipment, net		60,860			243,361		43,519		—			347,740
INVESTMENT IN SUBSIDIARIES		1,778,249			418,712		—		(2,196,961	)		—
GOODWILL		—			1,637,724		182,383		—			1,820,107
INTANGIBLES, net		—			224,039		20,518		—			244,557
OTHER ASSETS		140,944			85,152		20,407		—			246,503
TOTAL ASSETS	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	4,194		$	58,872	$	33,300	$	(2,299	)	$	94,067
Intercompany payables		830,022			—		230,679		(1,060,701	)		—
Accrued expenses		35,568			291,232		71,587		(43,860	)		354,527
Current maturities of long-term debt		8,350			15,827		—		—			24,177
Total current liabilities		878,134			365,931		335,566		(1,106,860	)		472,771
LONG - TERM OBLIGATIONS, less current maturities		1,970,359			1,554,988		—		—			3,525,347
DEFERRED INCOME TAXES		27,364			100,633		8,702		—			136,699
OTHER LONG-TERM LIABILITIES		72,368			41,144		14,960		—			128,472
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(782,609	)		1,776,251		420,710		(2,196,961	)		(782,609	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	December 31, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	106,010		$	1,821	$	71,280	$	—		$	179,111
Trust cash		—			14,518		—		—			14,518
Accounts receivable, net		—			67,959		376,452		—			444,411
Intercompany receivables		—			828,896		—		(828,896	)		—
Deferred income taxes receivable		99,976			11,621		10,088		(108,537	)		13,148
Prepaid assets		9,857			25,890		6,382		—			42,129
Deferred expenses		—			30,767		7,675		—			38,442
Other current assets		11,403			13,672		4,258		—			29,333
Total current assets		227,246			995,144		476,135		(937,433	)		761,092
PROPERTY AND EQUIPMENT, NET		70,210			249,523		45,163		—			364,896
INVESTMENT IN SUBSIDIARIES		1,477,884			373,665		—		(1,851,549	)		—
GOODWILL		—			1,637,725		179,126		—			1,816,851
INTANGIBLES, net		—			249,112		36,560		—			285,672
OTHER ASSETS		126,873			88,491		4,278		—			219,642
TOTAL ASSETS	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	14,627		$	84,579	$	21,041	$	—		$	120,247
Intercompany payables		550,799			—		278,097		(828,896	)		—
Accrued expenses		48,524			319,480		52,829		(108,537	)		312,296
Current maturities of long-term debt		8,677			16,448		—		—			25,125
Total current liabilities		622,627			420,507		351,967		(937,433	)		457,668
LONG - TERM OBLIGATIONS, less current maturities		2,426,293			1,566,238		—		—			3,992,531
DEFERRED INCOME TAXES		40,457			81,440		10,501		—			132,398
OTHER LONG-TERM LIABILITIES		62,522			49,207		3,513		—			115,242
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(1,249,686	)		1,476,268		375,281		(1,851,549	)		(1,249,686	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	211,572		$	67,456		$	(2,299	)	$	276,729
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			—			(13	)		—			(13	)
Purchase of property and equipment		(3,913	)		(66,175	)		(17,892	)		—			(87,980	)
Other		—			(1,166	)		—			—			(1,166	)
Net cash flows from investing activities		(3,913	)		(67,341	)		(17,905	)		—			(89,159	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities		(450,000	)		—			—			—			(450,000	)
Proceeds from initial public offering, net of offering costs		398,266			—			—			—			398,266
Proceeds from revolving credit and accounts receivable securitization facilities		—			—			85,000			—			85,000
Payments on revolving credit and accounts receivable securitization facilities		—			—			(85,000	)		—			(85,000	)
Dividends paid		(37,840	)		—			—			—			(37,840	)
Payments of deferred financing and other debt related costs		(30,760	)		—			—			—			(30,760	)
Call premium paid on subordinated notes		(16,502	)		—			—			—			(16,502	)
Principal repayments on long-term obligations		(6,210	)		(11,922	)		—			—			(18,132	)
Proceeds from stock options exercised including excess tax benefits		815			—			—			—			815
Other		(9	)		—			—			—			(9	)
Net cash flows from financing activities		(142,240	)		(11,922	)		—			—			(154,162	)
Intercompany		169,088			(134,130	)		(34,958	)		—			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,546	)		—			(1,546	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		22,935			(1,821	)		13,047			(2,299	)		31,862
CASH AND CASH EQUIVALENTS, Beginning of period		106,010			1,821			71,280			—			179,111
CASH AND CASH EQUIVALENTS, End of period	$	128,945		$	—		$	84,327		$	(2,299	)	$	210,973

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	174,824		$	74,311		$	(5,188	)	$	243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,204	)		(60	)		—			(77,264	)
Purchase of property and equipment		(6,873	)		(62,808	)		(18,179	)		—			(87,860	)
Other		—			(163	)		—			—			(163	)
Net cash flows from investing activities		(6,873	)		(140,175	)		(18,239	)		—			(165,287	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Proceeds from new term loan facility		335,038			634,962			—			—			970,000
Payments on term loan facility		(68,476	)		(379,958	)		—			—			(448,434	)
Dividends paid		(510,634	)		—			—			—			(510,634	)
Payments of deferred financing and other debt related costs		(27,498	)		—			—			—			(27,498	)
Principal repayments on long-term obligations		(3,346	)		(10,647	)		—			—			(13,993	)
Proceeds from stock options exercised including excess tax benefits		8,248			—			—			—			8,248
Repurchase of common stock		(1,488	)		—			—			—			(1,488	)
Payments of capital lease obligations		—			(28	)		(16	)		—			(44	)
Net cash flows from financing activities		(268,156	)		244,329			(16	)		—			(23,843	)
Intercompany		326,704			(278,978	)		(53,965	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			264			—			264
NET CHANGE IN CASH AND CASH EQUIVALENTS		51,675			—			2,355			1,051			55,081
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	62,178		$	—		$	91,927		$	(5,188	)	$	148,917

XML

Financial Information for Subsidiary Guarantors and Subsidiary Non - Guarantors - Supplemental Condensed Consolidating Statements of Operations (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Condensed Financial Statements, Captions [Line Items]
REVENUE	$ 665,366	$ 656,896	$ 1,998,285	$ 1,957,853
COST OF SERVICES	310,533	307,699	931,539	906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	231,407	231,905	715,292	698,133
OPERATING INCOME (LOSS)	123,426	117,292	351,454	353,033
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income	(51,242)	(69,146)	(181,310)	(191,833)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(2,715)	(23,105)	(2,715)
Subsidiary Income
Other	1,654	(9,792)	1,555	(8,753)
Other expense	(49,588)	(81,653)	(202,860)	(203,301)
INCOME BEFORE INCOME TAX EXPENSE	73,838	35,639	148,594	149,732
INCOME TAX EXPENSE (BENEFIT)	27,690	13,543	55,723	56,898
NET INCOME	46,148	22,096	92,871	92,834
Foreign currency translation adjustments, net of tax of $(2,386)	6,109	3,893	806	411
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984		(970)	(2,201)	(3,237)
Unrealized gain on cash flow hedges net of tax of $(2,444)		1,550	3,987	5,150
Comprehensive income	52,257	26,569	95,463	95,158
Parent / Issuer [Member]
Condensed Financial Statements, Captions [Line Items]
REVENUE
COST OF SERVICES
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	4,430	2,003	6,222	5,268
OPERATING INCOME (LOSS)	(4,430)	(2,003)	(6,222)	(5,268)
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income	(33,662)	(45,246)	(121,595)	(126,377)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(2,715)	(23,105)	(2,715)
Subsidiary Income	60,175	62,351	174,090	178,219
Other	4,925	(8,806)	7,145	(5,063)
Other expense	31,438	5,584	36,535	44,064
INCOME BEFORE INCOME TAX EXPENSE	27,008	3,581	30,313	38,796
INCOME TAX EXPENSE (BENEFIT)	(19,140)	(18,515)	(62,558)	(54,038)
NET INCOME	46,148	22,096	92,871	92,834
Foreign currency translation adjustments, net of tax of $(2,386)	6,109	3,893	806	411
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984		(970)	(2,201)	(3,237)
Unrealized gain on cash flow hedges net of tax of $(2,444)		1,550	3,987	5,150
Comprehensive income	52,257	26,569	95,463	95,158
Guarantor Subsidiaries [Member]
Condensed Financial Statements, Captions [Line Items]
REVENUE	535,262	519,952	1,599,666	1,544,968
COST OF SERVICES	240,884	247,192	719,532	729,274
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	182,834	197,144	576,908	580,880
OPERATING INCOME (LOSS)	111,544	75,616	303,226	234,814
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income	(23,171)	(28,811)	(76,354)	(78,989)
Subordinated debt call premium and accelerated amortization of deferred financing costs
Subsidiary Income	26,000	34,019	78,548	84,684
Other	(15,904)	4,498	(49,432)	12,451
Other expense	(13,075)	9,706	(47,238)	18,146
INCOME BEFORE INCOME TAX EXPENSE	98,469	85,322	255,988	252,960
INCOME TAX EXPENSE (BENEFIT)	38,350	23,017	82,280	76,583
NET INCOME	60,119	62,305	173,708	176,377
Foreign currency translation adjustments, net of tax of $(2,386)
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984
Unrealized gain on cash flow hedges net of tax of $(2,444)
Comprehensive income	60,119	62,305	173,708	176,377
Non-Guarantor Subsidiaries [Member]
Condensed Financial Statements, Captions [Line Items]
REVENUE	130,104	136,944	398,619	412,885
COST OF SERVICES	69,649	60,507	212,007	177,413
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	44,143	32,758	132,162	111,985
OPERATING INCOME (LOSS)	16,312	43,679	54,450	123,487
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income	5,591	4,911	16,639	13,533
Subordinated debt call premium and accelerated amortization of deferred financing costs
Subsidiary Income
Other	12,633	(5,484)	43,842	(16,141)
Other expense	18,224	(573)	60,481	(2,608)
INCOME BEFORE INCOME TAX EXPENSE	34,536	43,106	114,931	120,879
INCOME TAX EXPENSE (BENEFIT)	8,480	9,041	36,001	34,353
NET INCOME	26,056	34,065	78,930	86,526
Foreign currency translation adjustments, net of tax of $(2,386)	6,109	3,893	806	411
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984
Unrealized gain on cash flow hedges net of tax of $(2,444)
Comprehensive income	32,165	37,958	79,736	86,937
Eliminations and Consolidating Entries [Member]
Condensed Financial Statements, Captions [Line Items]
REVENUE
COST OF SERVICES
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES
OPERATING INCOME (LOSS)
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income
Subordinated debt call premium and accelerated amortization of deferred financing costs
Subsidiary Income	(86,175)	(96,370)	(252,638)	(262,903)
Other
Other expense	(86,175)	(96,370)	(252,638)	(262,903)
INCOME BEFORE INCOME TAX EXPENSE	(86,175)	(96,370)	(252,638)	(262,903)
INCOME TAX EXPENSE (BENEFIT)
NET INCOME	(86,175)	(96,370)	(252,638)	(262,903)
Foreign currency translation adjustments, net of tax of $(2,386)	(6,109)	(3,893)	(806)	(411)
Reclassification of a cash flow hedge into earnings, net of tax of $0, $595, $1,349 and $1,984
Unrealized gain on cash flow hedges net of tax of $(2,444)
Comprehensive income	$ (92,284)	$ (100,263)	$ (253,444)	$ (263,314)

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Stock-Based Compensation - Summary of Information on Options Granted Under Executive Incentive Plan (Detail) (USD $)	9 Months Ended
	Sep. 30, 2013
Range One [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 0.00
Exercise Price, Upper Limit	$ 13.12
Outstanding Number of Options	153,656
Average Remaining Contractual Life (years)	3 years 29 days
Outstanding Weighted Average Exercise Price	$ 13.12
Exercisable Number of Options	153,656
Exercisable Weighted Average Exercise Price	$ 13.12
Range Two [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 13.13
Exercise Price, Upper Limit	$ 33.51
Outstanding Number of Options	2,092,881
Average Remaining Contractual Life (years)	8 years 6 months 18 days
Outstanding Weighted Average Exercise Price	$ 28.88
Exercisable Number of Options	19,747
Exercisable Weighted Average Exercise Price	$ 28.88
Range Three [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 33.52
Exercise Price, Upper Limit	$ 50.87
Outstanding Number of Options	638,696
Average Remaining Contractual Life (years)	8 years 5 months 5 days
Outstanding Weighted Average Exercise Price	$ 33.52
Exercisable Number of Options	638,696
Exercisable Weighted Average Exercise Price	$ 33.52
Range Four [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 50.87
Exercise Price, Upper Limit	$ 84.80
Outstanding Number of Options	58,059
Average Remaining Contractual Life (years)	5 years 7 months 10 days
Outstanding Weighted Average Exercise Price	$ 62.57
Exercisable Number of Options	41,944
Exercisable Weighted Average Exercise Price	$ 62.57
Range Five [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Exercise Price, Lower Limit	$ 0.00
Exercise Price, Upper Limit	$ 84.80
Outstanding Number of Options	2,943,292
Average Remaining Contractual Life (years)	8 years 2 months 5 days
Outstanding Weighted Average Exercise Price	$ 29.73
Exercisable Number of Options	854,043
Exercisable Weighted Average Exercise Price	$ 31.17

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FAIR VALUE DISCLOSURES

9 Months Ended

Sep. 30, 2013

Fair Value Disclosures [Abstract]

FAIR VALUE DISCLOSURES

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820 Fair Value Measurements and Disclosures (“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Nonqualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with the provisions of Accounting Standards Codification 320 Investments—Debt and Equity Securities considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market therefore, the fair value of these securities is determined by Level 1 inputs.

We evaluate classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented.

Interest rate swaps. The effect of the interest rate swaps was to change a variable rate debt obligation to a fixed rate for that portion of the debt that was hedged. We recorded the interest rate swaps at fair value. The fair value of the interest rate swaps was based on a model whose inputs were observable (LIBOR swap rates); therefore, the fair value of the interest rate swaps was based on a Level 2 input. At September 30, 2013, we did not have any interest rate swaps outstanding.

Assets and liabilities measured at fair value on a recurring basis, in thousands, are summarized below:

			Fair Value Measurements at September 30, 2013 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	50,557	$	50,557	$	—	$	—	$	50,557
			Fair Value Measurements at December 31, 2012 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	46,144	$	46,144	$	—	$	—	$	46,144
Accrued Expenses
Interest rate swaps	$	2,346	$	—	$	2,346	$	—	$	2,346

The fair value of our 8 ⁵ /₈% senior notes and 7 ⁷ /₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at September 30, 2013 was approximately $1,242.9 million compared to the carrying amount of $1,150.0 million. The fair value of our 8 5/8% senior notes and 7 7/8% senior notes based on market quotes, which we determined to be Level 1 inputs, at December 31, 2012 was approximately $1,199.4 million compared to the carrying amount of $1,150.0 million. Our Senior Subordinated Notes were paid in full in April 2013. At December 31, 2012 the fair value or our Senior Subordinated Notes were $468.5 million compared to the carrying value of $450.0 million.

The fair value of our senior secured term loan facilities was estimated using current market quotes on comparable debt securities from various financial institutions. All of the inputs used to determine the fair market value of our senior secured term loan facilities are Level 2 inputs and obtained from an independent source. The fair value of our senior secured term loan facilities at September 30, 2013 was approximately $2,398.5 million compared to the carrying amount of $2,399.5 million. The fair value of our senior secured term loan facilities at December 31, 2012 was approximately $2,455.1 million compared to the carrying amount of $2,417.7 million.

Certain assets are measured at fair value on a non-recurring basis using significant unobservable inputs (Level 3) as defined by and in accordance with the provisions of ASC Topic 820. As such, property and equipment with a net carrying amount totaling $3.7 million were written down to zero during the nine months ended September 30, 2012. This write-down was the result of the abandonment of capitalized costs incurred during the development of an internally developed software payroll application and was recorded in Selling, General and Administrative (“SG&A”) expenses.

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Long Term Obligation - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	9 Months Ended
	Sep. 30, 2013
Debt Instrument [Line Items]
Term loans applicable margins	0.50%
Refinancing expenses	$ 24.2
Other fees and expenses	6.2
Maximum [Member]
Debt Instrument [Line Items]
Leverage ratio	4.75
Actual Leverage Ratio	4.75
Libor Rate [Member]
Debt Instrument [Line Items]
Interest rate floors	1.00%
Base Rate [Member]
Debt Instrument [Line Items]
Interest rate floors	2.00%
11% Senior Subordinated Notes, paid in 2013 [Member]
Debt Instrument [Line Items]
Interest rate of senior subordinated notes	11.00%
Aggregate principal amount	450.0
Redemption date of senior subordinated notes	Apr. 26, 2013
Redemption price percentage	103.667%
Subordinated debt call premium	16.5
Deferred Debt acquisition cost	6.6
Senior Secured Term Loan Facility, due 2018 [Member]
Debt Instrument [Line Items]
Term loan principal amount	2,100.0
Term loan maturity	Jun. 30, 2018
Senior Secured Term Loan Facility, due 2018 [Member] | Libor Rate [Member]
Debt Instrument [Line Items]
Interest rate margin	2.75%
Senior Secured Term Loan Facility, due 2018 [Member] | Base Rate [Member]
Debt Instrument [Line Items]
Interest rate margin	1.75%
Senior Secured Term Loan Facility, due 2016 [Member]
Debt Instrument [Line Items]
Term loan maturity	Jul. 15, 2016
Senior Secured Term Loan Facility, due 2016 [Member] | Libor Rate [Member]
Debt Instrument [Line Items]
Interest rate margin	2.25%
Senior Secured Term Loan Facility, due 2016 [Member] | Base Rate [Member]
Debt Instrument [Line Items]
Interest rate margin	1.25%
Senior Secured Term Loan Facility, due 2016 [Member] | 2016 Maturity Term Loans [Member]
Debt Instrument [Line Items]
Term loan principal amount	315.3
Amended and Extended Facility [Member]
Debt Instrument [Line Items]
Amount Received On Signing Of Amendment	$ 185.0
Amended and Extended Facility [Member] | Maximum [Member]
Debt Instrument [Line Items]
Interest rate margins for Senior Secured Loans, Variable rate basis spread	0.50%
Commitment Fees On Unused Portion Of Available Commitments	1.50
Amended and Extended Facility [Member] | Minimum [Member]
Debt Instrument [Line Items]
Interest rate margins for Senior Secured Loans, Variable rate basis spread	0.45%
Commitment Fees On Unused Portion Of Available Commitments	1.35

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Stock-Based Compensation - Summary of Executive Management Rollover Options (Detail) (USD $)	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of Options Exercised	(164,827)	(236,567)
Executive Management Rollover Options [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Option Available for Grant, Beginning Balance	103	103
Option Available for Grant, Canceled	23
Discontinuance of the 2006 EIP	(126)
Option Available for Grant, Exercised
Option Available for Grant, Ending Balance		103
Number of Options, Beginning Balance	287,578	1,619,834
Number of Options Canceled	(23)
Number of Options Exercised	(183,845)	(249,333)
Number of Options, Ending Balance	103,710	1,370,501
Weighted Average Exercise Price, Beginning Balance	$ 5.47	$ 5.54
Weighted Average Exercise Price, Canceled
Weighted Average Exercise Price, Exercised	$ 5.47	$ 5.93
Weighted Average Exercise Price, Ending Balance	$ 5.47	$ 5.47

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Acquisition - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013 HyperCube [Member]	Mar. 23, 2012 HyperCube [Member]
Business Acquisition [Line Items]
Date of completion of acquisition					Mar. 23, 2012
Purchase price of acquisition						$ 77.9
Total acquisition costs expensed	$ 0.2	$ 0.3	$ 0.9	$ 0.8

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GOODWILL AND OTHER INTANGIBLE ASSETS (Tables)

9 Months Ended

Sep. 30, 2013

Goodwill And Intangible Assets Disclosure [Abstract]

Summary of Activity in Goodwill by Reporting Segments

The following table presents the activity in goodwill by reporting segment, in thousands, for the nine months ended September 30, 2013 and the year ended December 31, 2012:

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2013	$	967,335	$	887,191		$	1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2013		967,335		849,516			1,816,851
Foreign currency translation adjustment		3,847		(591	)		3,256
Balance at September 30, 2013		971,182		886,600			1,857,782
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at September 30, 2013	$	971,182	$	848,925		$	1,820,107

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2012	$	962,982	$	837,328		$	1,800,310
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982		799,653			1,762,635
Acquisitions		—		49,723			49,723
Acquisition accounting adjustments		970		43			1,013
Foreign currency translation adjustment		3,383		97			3,480
Balance at December 31, 2012		967,335		887,191			1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at December 31, 2012	$	967,335	$	849,516		$	1,816,851

Summary of Major Intangible Assets and Weighted Average Amortization Periods

Below is a summary of the major intangible assets and weighted average amortization periods (in years) for each identifiable intangible asset, in thousands:

								Weighted
	As of September 30, 2013							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	545,941	$	(411,332	)	$	134,609		9.5
Technology & Patents		121,913		(69,577	)		52,336		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,351		(19,444	)		7,907		4.3
Other intangible assets		15,894		(13,299	)		2,595		4.3
Total	$	758,209	$	(513,652	)	$	244,557
								Weighted
	As of December 31, 2012							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	544,273	$	(382,359	)	$	161,914		9.5
Technology & Patents		120,606		(57,768	)		62,838		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,319		(16,760	)		10,559		4.3
Other intangible assets		15,898		(12,647	)		3,251		4.3
Total	$	755,206	$	(469,534	)	$	285,672

Summary of Estimated Future Annual Amortization Expense for Intangible Assets

Estimated amortization expense for the intangible assets noted above for the entire year of 2013 and the next five years is as follows:

2013	$	53.9 million
2014	$	44.2 million
2015	$	35.4 million
2016	$	26.1 million
2017	$	19.3 million
2018	$	16.7 million

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ACQUISITION (Tables)

9 Months Ended

Sep. 30, 2013

Business Combinations [Abstract]

Summary of Estimated Fair Values of Assets Acquired and Liabilities Assumed at Acquisition

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed at the acquisition date for HyperCube. The finite lived intangible assets are comprised of trade names, technology, non-competition agreements and customer relationships.

(Amounts in thousands)	March 23, 2012
Working Capital	$	1,212
Property and equipment		10,114
Other assets, net		391
Intangible assets		19,110
Goodwill		49,723
Total assets acquired		80,550
Non-current deferred taxes		2,594
Long-term liabilities		50
Total liabilities assumed		2,644
Net assets acquired	$	77,906

Summary of Unaudited Pro Forma Results of Operations

Assuming the acquisition of HyperCube occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the nine months ended September 30, 2012 would have been, in thousands (except per share amount), as follows:

Revenue	$	1,974,229
Net Income	$	92,781
Earnings per common share—basic	$	1.51
Earnings per common share—diluted	$	1.46

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Accrued Expenses - Accrued Expenses (Parenthetical) (Detail) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Payables And Accruals [Abstract]
Long-term deferred revenue	$ 35,916	$ 33,286

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)

9 Months Ended

Sep. 30, 2013

Equity [Abstract]

Reclassifications Out of Accumulated Other Comprehensive Income (Loss)

Activity within accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012, were as follows (net of tax):

	Foreign Currency Translation			Cash Flow Hedges			Accumulated Other Comprehensive Income (Loss)
BALANCE, July 1, 2013	$	(26,648	)	$	—		$	(26,648	)
Foreign currency translation adjustment, net of tax of $(3,744)		6,109			—			6,109
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
BALANCE, January 1, 2013	$	(21,345	)	$	(1,786	)	$	(23,131	)
Foreign currency translation adjustment, net of tax of $(494)		806			—			806
Reclassification of cash flow hedge into earnings, net of tax of $1,349 (1)		—			(2,201	)		(2,201	)
Unrealized gain on cash flow hedges, net of tax of $(2,444)		—			3,987			3,987
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
	Foreign Currency Translation			Cash Flow Hedges			Other Comprehensive Income (Loss)
BALANCE, July 1, 2012	$	(30,782	)	$	(3,403	)	$	(34,185	)
Foreign currency translation adjustment, net of tax of $(2,386)		3,893			—			3,893
Reclassification of cash flow hedge into earnings, net of tax of $595 (1)		—			(970	)		(970	)
Unrealized gain on cash flow hedges, net of tax of $(950)		—			1,550			1,550
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)
BALANCE, January 1, 2012	$	(27,300	)	$	(4,736	)	$	(32,036	)
Foreign currency translation adjustment, net of tax of $(252)		411			—			411
Reclassification of cash flow hedge into earnings, net of tax of $1,984 (1)		—			(3,237	)		(3,237	)
Unrealized gain on cash flow hedges, net of tax of $(3,156)		—			5,150			5,150
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)

(1) Recorded as interest expense in the condensed consolidated statement of operations.

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Acquisition - Summary of Unaudited Pro Forma Results of Operations (Detail) (USD $) In Thousands, except Per Share data, unless otherwise specified	9 Months Ended
	Sep. 30, 2012
Business Combinations [Abstract]
Revenue	$ 1,974,229
Net Income	$ 92,781
Earnings per common share-basic	$ 1.51
Earnings per common share-diluted	$ 1.46

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Hedging Activities - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	Sep. 30, 2013 Swap
Derivative Instruments, Gain (Loss) [Line Items]
Fixed interest rate on the interest rate swaps, minimum	1.685%
Fixed interest rate on the interest rate swaps, maximum	1.6975%
Number of interest rate swaps	3
Variable Interest Rate Swap [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Interest rate swaps with a notional value matured	$ 500.0

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FAIR VALUE DISCLOSURES (Tables)

9 Months Ended

Sep. 30, 2013

Fair Value Disclosures [Abstract]

Summary of Assets and Liabilities Measured at Fair Value on Recurring Basis

Assets and liabilities measured at fair value on a recurring basis, in thousands, are summarized below:

			Fair Value Measurements at September 30, 2013 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	50,557	$	50,557	$	—	$	—	$	50,557
			Fair Value Measurements at December 31, 2012 Using:
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Other Assets
Trading securities	$	46,144	$	46,144	$	—	$	—	$	46,144
Accrued Expenses
Interest rate swaps	$	2,346	$	—	$	2,346	$	—	$	2,346

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Business Segments - Financial Information of Business Segments (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Revenue:
Revenues	$ 665,366	$ 656,896	$ 1,998,285	$ 1,957,853
Operating Income:
Operating Income	123,426	117,292	351,454	353,033
Depreciation and Amortization (Included in Operating Income):
Depreciation and Amortization	45,798	46,308	134,578	135,853
Capital Expenditures:
Capital Expenditures	29,397	34,709	78,094	84,093
Assets:
Assets	3,480,680		3,480,680		3,448,153
Operating Segments [Member] | Unified Communications [Member]
Revenue:
Revenues	370,751	359,007	1,121,188	1,088,181
Operating Income:
Operating Income	99,335	96,345	287,169	293,286
Depreciation and Amortization (Included in Operating Income):
Depreciation and Amortization	23,121	21,840	66,644	66,323
Capital Expenditures:
Capital Expenditures	13,945	17,489	38,386	39,023
Assets:
Assets	1,651,969		1,651,969		1,629,019
Operating Segments [Member] | Communication Services [Member]
Revenue:
Revenues	306,186	300,847	899,415	877,811
Operating Income:
Operating Income	24,091	20,947	64,285	59,747
Depreciation and Amortization (Included in Operating Income):
Depreciation and Amortization	22,677	24,468	67,934	69,530
Capital Expenditures:
Capital Expenditures	13,628	15,721	35,795	38,197
Assets:
Assets	1,399,894		1,399,894		1,437,695
Intersegment Eliminations [Member]
Revenue:
Revenues	(11,571)	(2,958)	(22,318)	(8,139)
Corporate [Member]
Capital Expenditures:
Capital Expenditures	1,824	1,499	3,913	6,873
Assets:
Assets	$ 428,817		$ 428,817		$ 381,439

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Accumulated Other Comprehensive Income (Loss) - Reclassifications Out of Accumulated Other Comprehensive Income (Loss) (Parenthetical) (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Equity [Abstract]
Foreign currency translation adjustment tax	$ (3,744)	$ (2,386)	$ (494)	$ (252)
Reclassification of cash flow hedges into earnings tax	0	595	1,349	1,984
Unrealized gain on cash flow hedges tax	$ 0	$ (950)	$ (2,444)	$ (3,156)

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Goodwill and Other Intangible Assets - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Goodwill And Intangible Assets Disclosure [Abstract]
Amortization expense for finite-lived intangible asset	$ 13.9	$ 17.1	$ 41.8	$ 49.1

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Financial Information for Subsidiary Guarantors and Subsidiary Non - Guarantors - Supplemental Condensed Consolidated Balance Sheets (Detail) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012	Sep. 30, 2012	Dec. 31, 2011
CURRENT ASSETS:
Cash and cash equivalents	$ 210,973	$ 179,111	$ 148,917	$ 93,836
Trust cash	15,749	14,518
Accounts receivable, net	458,850	444,411
Intercompany receivables
Deferred income taxes receivable	8,672	13,148
Prepaid assets	41,715	42,129
Deferred expenses	51,671	38,442
Other current assets	34,143	29,333
Total current assets	821,773	761,092
Property and equipment, net	347,740	364,896
INVESTMENT IN SUBSIDIARIES
GOODWILL	1,820,107	1,816,851		1,762,635
INTANGIBLES, net	244,557	285,672
OTHER ASSETS	246,503	219,642
TOTAL ASSETS	3,480,680	3,448,153
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) CURRENT LIABILITIES:
Accounts payable	94,067	120,247
Intercompany payables
Accrued expenses	354,527	312,296
Current maturities of long-term debt	24,177	25,125
Total current liabilities	472,771	457,668
LONG-TERM OBLIGATIONS, less current maturities	3,525,347	3,992,531
DEFERRED INCOME TAXES	136,699	132,398
OTHER LONG-TERM LIABILITIES	128,472	115,242
TOTAL STOCKHOLDERS' EQUITY (DEFICIT)	(782,609)	(1,249,686)	(1,291,901)	(896,413)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	3,480,680	3,448,153
Parent / Issuer [Member]
CURRENT ASSETS:
Cash and cash equivalents	128,945	106,010	62,178	10,503
Trust cash
Accounts receivable, net
Intercompany receivables
Deferred income taxes receivable	42,527	99,976
Prepaid assets	5,077	9,857
Deferred expenses
Other current assets	9,014	11,403
Total current assets	185,563	227,246
Property and equipment, net	60,860	70,210
INVESTMENT IN SUBSIDIARIES	1,778,249	1,477,884
GOODWILL
INTANGIBLES, net
OTHER ASSETS	140,944	126,873
TOTAL ASSETS	2,165,616	1,902,213
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) CURRENT LIABILITIES:
Accounts payable	4,194	14,627
Intercompany payables	830,022	550,799
Accrued expenses	35,568	48,524
Current maturities of long-term debt	8,350	8,677
Total current liabilities	878,134	622,627
LONG-TERM OBLIGATIONS, less current maturities	1,970,359	2,426,293
DEFERRED INCOME TAXES	27,364	40,457
OTHER LONG-TERM LIABILITIES	72,368	62,522
TOTAL STOCKHOLDERS' EQUITY (DEFICIT)	(782,609)	(1,249,686)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	2,165,616	1,902,213
Guarantor Subsidiaries [Member]
CURRENT ASSETS:
Cash and cash equivalents		1,821
Trust cash	15,749	14,518
Accounts receivable, net	67,563	67,959
Intercompany receivables	1,060,701	828,896
Deferred income taxes receivable	8,434	11,621
Prepaid assets	28,262	25,890
Deferred expenses	40,408	30,767
Other current assets	8,842	13,672
Total current assets	1,229,959	995,144
Property and equipment, net	243,361	249,523
INVESTMENT IN SUBSIDIARIES	418,712	373,665
GOODWILL	1,637,724	1,637,725
INTANGIBLES, net	224,039	249,112
OTHER ASSETS	85,152	88,491
TOTAL ASSETS	3,838,947	3,593,660
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) CURRENT LIABILITIES:
Accounts payable	58,872	84,579
Intercompany payables
Accrued expenses	291,232	319,480
Current maturities of long-term debt	15,827	16,448
Total current liabilities	365,931	420,507
LONG-TERM OBLIGATIONS, less current maturities	1,554,988	1,566,238
DEFERRED INCOME TAXES	100,633	81,440
OTHER LONG-TERM LIABILITIES	41,144	49,207
TOTAL STOCKHOLDERS' EQUITY (DEFICIT)	1,776,251	1,476,268
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	3,838,947	3,593,660
Non-Guarantor Subsidiaries [Member]
CURRENT ASSETS:
Cash and cash equivalents	84,327	71,280	91,927	89,572
Trust cash
Accounts receivable, net	391,287	376,452
Intercompany receivables
Deferred income taxes receivable	1,571	10,088
Prepaid assets	8,376	6,382
Deferred expenses	11,263	7,675
Other current assets	16,287	4,258
Total current assets	513,111	476,135
Property and equipment, net	43,519	45,163
INVESTMENT IN SUBSIDIARIES
GOODWILL	182,383	179,126
INTANGIBLES, net	20,518	36,560
OTHER ASSETS	20,407	4,278
TOTAL ASSETS	779,938	741,262
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) CURRENT LIABILITIES:
Accounts payable	33,300	21,041
Intercompany payables	230,679	278,097
Accrued expenses	71,587	52,829
Current maturities of long-term debt
Total current liabilities	335,566	351,967
LONG-TERM OBLIGATIONS, less current maturities
DEFERRED INCOME TAXES	8,702	10,501
OTHER LONG-TERM LIABILITIES	14,960	3,513
TOTAL STOCKHOLDERS' EQUITY (DEFICIT)	420,710	375,281
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	779,938	741,262
Eliminations and Consolidating Entries [Member]
CURRENT ASSETS:
Cash and cash equivalents	(2,299)		(5,188)	(6,239)
Trust cash
Accounts receivable, net
Intercompany receivables	(1,060,701)	(828,896)
Deferred income taxes receivable	(43,860)	(108,537)
Prepaid assets
Deferred expenses
Other current assets
Total current assets	(1,106,860)	(937,433)
Property and equipment, net
INVESTMENT IN SUBSIDIARIES	(2,196,961)	(1,851,549)
GOODWILL
INTANGIBLES, net
OTHER ASSETS
TOTAL ASSETS	(3,303,821)	(2,788,982)
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIT) CURRENT LIABILITIES:
Accounts payable	(2,299)
Intercompany payables	(1,060,701)	(828,896)
Accrued expenses	(43,860)	(108,537)
Current maturities of long-term debt
Total current liabilities	(1,106,860)	(937,433)
LONG-TERM OBLIGATIONS, less current maturities
DEFERRED INCOME TAXES
OTHER LONG-TERM LIABILITIES
TOTAL STOCKHOLDERS' EQUITY (DEFICIT)	(2,196,961)	(1,851,549)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	$ (3,303,821)	$ (2,788,982)

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ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS (Policies)

9 Months Ended

Sep. 30, 2013

Accounting Policies [Abstract]

Basis of Consolidation

Basis of Consolidation – The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2012. All intercompany balances and transactions have been eliminated. Our results for the three and nine months ended September 30, 2013 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Reverse Stock Split

Reverse Stock Split – On March 8, 2013, we completed a 1-for-8 reverse stock split and amended our Amended and Restated Certificate of Incorporation by filing an amendment with the Delaware Secretary of State. We also adjusted the share amounts under our executive incentive plan and nonqualified deferred compensation plan as a result of the 1-for-8 reverse stock split. All numbers of common shares and per common share data in the accompanying unaudited condensed consolidated financial statements and related notes have been retroactively adjusted to give effect to the reverse stock split and the changes to the Amended and Restated Certificate of Incorporation of the Company.

Initial Public Offering

Initial Public Offering – On March 27, 2013, we completed an initial public offering (“IPO”) of 21,275,000 shares of common stock, par value $0.001 per share.

Dividend

Dividend – Subject to legally available funds, we intend to pay a quarterly cash dividend. We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On each of May 16, 2013 and August 22, 2013, we paid a $0.225 per common share quarterly dividend. The total dividend paid was $18.8 million to shareholders of record as of the close of business on May 6, 2013 and August 12, 2013, respectively, for a total of $37.6 million. In August 2012, a special dividend and dividend equivalent was declared. During the nine months ended September 30, 2013, dividends and dividend equivalents of $0.2 million were paid on options and restricted stock that vested during this period and were subject to the special dividend. In addition, approximately $0.2 million of the special dividend equivalent remains accrued at September 30, 2013 and will be paid as the stock options vest over the next two and one-quarter years.

Use of Estimates

Use of Estimates - The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition

Revenue Recognition – In our Unified Communications segment, conferencing and event services are generally billed and revenue recognized on a per participant minute basis. Web services are generally billed and revenue recognized on a per participant minute basis or, in the case of operating license arrangements, generally billed in advance and revenue recognized ratably over the service life period, IP-based services are generally billed and revenue recognized on a per seat basis and alerts and notification services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services.

Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communication services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters. Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Cash and Cash Equivalents

Cash and Cash Equivalents – We consider short-term investments with original maturities of three months or less at acquisition to be cash equivalents.

Trust and Restricted Cash

Trust and Restricted Cash – Trust cash represents cash collected on behalf of our clients that has not yet been remitted to them. A related liability is recorded in accounts payable until settlement with the respective clients. Restricted cash primarily represents cash held as collateral for certain letters of credit.

Foreign Currency and Translation of Foreign Subsidiaries

Foreign Currency and Translation of Foreign Subsidiaries – The functional currencies of our foreign operations are the respective local currencies. All assets and liabilities of our foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Recent Accounting Pronouncements

Recent Accounting Pronouncements – In July 2012, the FASB issued ASU No. 2012-02, Intangibles-Goodwill and Other (Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment (ASU 2012-02), allowing entities the option to first assess qualitative factors to determine whether it is necessary to perform the quantitative impairment test. If the qualitative assessment indicates it is more-likely-than-not that the fair value of an indefinite-lived intangible asset is less than its carrying amount, the quantitative impairment test is required. Otherwise, no testing is required. ASU 2012-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

In February 2013, the FASB issued ASU No. 2013-02, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income (Topic 220)(ASU 2013-02), which adds additional disclosure requirements for items reclassified out of accumulated other comprehensive income (included in Note 10). ASU 2013-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

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CONDENSED CONSOLIDATED BALANCE SHEETS (USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
CURRENT ASSETS:
Cash and cash equivalents	$ 210,973	$ 179,111
Trust and restricted cash	15,749	14,518
Accounts receivable, net of allowance of $11,415 and $10,439	458,850	444,411
Deferred income taxes receivable	8,672	13,148
Prepaid assets	41,715	42,129
Deferred expenses	51,671	38,442
Other current assets	34,143	29,333
Total current assets	821,773	761,092
PROPERTY AND EQUIPMENT:
Property and equipment	1,238,693	1,209,873
Accumulated depreciation and amortization	(890,953)	(844,977)
Total property and equipment, net	347,740	364,896
GOODWILL	1,820,107	1,816,851
INTANGIBLE ASSETS, net of accumulated amortization of $513,652 and $469,534	244,557	285,672
OTHER ASSETS	246,503	219,642
TOTAL ASSETS	3,480,680	3,448,153
CURRENT LIABILITIES:
Accounts payable	94,067	120,247
Accrued expenses	354,527	312,296
Current maturities of long-term debt	24,177	25,125
Total current liabilities	472,771	457,668
LONG-TERM OBLIGATIONS, less current maturities	3,525,347	3,992,531
DEFERRED INCOME TAXES	136,699	132,398
OTHER LONG-TERM LIABILITIES	128,472	115,242
Total liabilities	4,263,289	4,697,839
COMMITMENTS AND CONTINGENCIES (Note 12)
STOCKHOLDERS' DEFICIT
Common stock $0.001 par value, 475,000 shares authorized, 83,687 and 62,178 shares issued and 83,595 and 62,086 shares outstanding	84	62
Additional paid-in capital	2,129,857	1,720,639
Retained deficit	(2,886,703)	(2,941,948)
Accumulated other comprehensive loss	(20,539)	(23,131)
Treasury stock at cost (92 shares for both periods)	(5,308)	(5,308)
Total stockholders' deficit	(782,609)	(1,249,686)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	$ 3,480,680	$ 3,448,153

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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
CASH FLOWS FROM OPERATING ACTIVITIES:
NET INCOME	$ 92,871	$ 92,834
Adjustments to reconcile net income to net cash flows from operating activities:
Depreciation	85,172	79,999
Amortization	49,406	55,854
Asset impairment		3,715
Provision for share based compensation	8,154	23,276
Deferred income tax expense	3,668	10,317
Amortization of deferred financing costs	20,313	13,305
Other	93	185
Changes in operating assets and liabilities, net of business acquisitions:
Accounts receivable	(12,739)	(35,951)
Other assets	(29,636)	(63,309)
Accounts payable	(15,979)	(1,045)
Accrued wages	26,774	17,403
Accrued expenses, other liabilities and income tax payable	48,632	47,364
Net cash flows from operating activities	276,729	243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $0 and $1,350	(13)	(77,264)
Purchases of property and equipment	(87,980)	(87,860)
Other	(1,166)	(163)
Net cash flows from investing activities	(89,159)	(165,287)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities	(450,000)	(448,434)
Proceeds from initial public offering, net of offering costs	398,266
Proceeds from revolving credit facilities	85,000	305,800
Payments on revolving credit facilities	(85,000)	(305,800)
Proceeds from new term loan facility		970,000
Dividends paid	(37,840)	(510,634)
Payments of deferred financing and other debt related costs	(30,760)	(27,498)
Call premium paid on subordinated notes	(16,502)
Principal repayments on long-term obligations	(18,132)	(13,993)
Proceeds from stock options exercised including excess tax benefits	815	8,248
Repurchase of common stock		(1,488)
Other	(9)	(44)
Net cash flows from financing activities	(154,162)	(23,843)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(1,546)	264
NET CHANGE IN CASH AND CASH EQUIVALENTS	31,862	55,081
CASH AND CASH EQUIVALENTS, Beginning of period	179,111	93,836
CASH AND CASH EQUIVALENTS, End of period	210,973	148,917
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	179,317	174,786
Cash paid during the period for income taxes, net of refunds of $2,629 and $2,689	36,831	55,844
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Acquisition of property through accounts payable commitments	$ 8,585	$ 11,759

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CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' DEFICIT (Parenthetical) (USD $) In Thousands, except Share data, unless otherwise specified	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Cash Dividend per share	$ 0.450	$ 8.000
Issuance of common stock in connection with initial public offering, shares	21,275,000
Purchase of stock, shares		44,391
Stock options exercised, related tax benefits	164,827	236,567
Retained Deficit [Member]
Cash Dividend per share	$ 0.45	$ 8.00
Treasury Stock [Member]
Purchase of stock, shares		44,391
Accumulated Other Comprehensive Income (Loss) [Member]
Other comprehensive income, tax	$ (1,589)	$ (1,424)

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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Parenthetical) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Statement Of Cash Flows [Abstract]
Business acquisitions, net of cash acquired	$ 0	$ 1,350
Income taxes paid, refunds	$ 2,629	$ 2,689

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Goodwill and Other Intangible Assets - Summary of Activity in Goodwill by Reporting Segment (Detail) (USD $) In Thousands, unless otherwise specified	9 Months Ended	12 Months Ended
	Sep. 30, 2013	Dec. 31, 2012
Goodwill [Line Items]
Balance	$ 1,854,526	$ 1,800,310
Accumulated impairment losses	(37,675)	(37,675)
Net balance	1,816,851	1,762,635
Acquisitions		49,723
Acquisition accounting adjustments		1,013
Foreign currency translation adjustment	3,256	3,480
Balance	1,857,782	1,854,526
Accumulated impairment losses	(37,675)	(37,675)
Net balance	1,820,107	1,816,851
Unified Communications [Member]
Goodwill [Line Items]
Balance	967,335	962,982
Accumulated impairment losses
Net balance	967,335	962,982
Acquisitions
Acquisition accounting adjustments		970
Foreign currency translation adjustment	3,847	3,383
Balance	971,182	967,335
Accumulated impairment losses
Net balance	971,182	967,335
Communication Services [Member]
Goodwill [Line Items]
Balance	887,191	837,328
Accumulated impairment losses	(37,675)	(37,675)
Net balance	849,516	799,653
Acquisitions		49,723
Acquisition accounting adjustments		43
Foreign currency translation adjustment	(591)	97
Balance	886,600	887,191
Accumulated impairment losses	(37,675)	(37,675)
Net balance	$ 848,925	$ 849,516

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ACCRUED EXPENSES (Tables)

9 Months Ended

Sep. 30, 2013

Other Liabilities Disclosure [Abstract]

Accrued Expenses

Accrued expenses, in thousands, consisted of the following as of:

	September 30, 2013		December 31, 2012
Deferred revenue and customer deposits, net of long-term deferred revenue of $35,916 and $33,286	$	94,718	$	93,144
Accrued wages		78,366		47,240
Accrued phone		46,753		36,105
Interest payable		43,860		39,868
Accrued other taxes (non-income related)		39,121		38,608
Income taxes payable		16,738		4,336
Accrued employee benefit costs		7,042		11,414
Accrued lease expense		2,855		8,392
Other current liabilities		25,074		33,189
	$	354,527	$	312,296

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STOCK-BASED COMPENSATION (Tables)

9 Months Ended

Sep. 30, 2013

Postemployment Benefits [Abstract]

Summary of Stock Option Activity under 2006 EIP (Executive Incentive Plan)

The following table presents the stock option activity under the 2006 EIP and 2013 LTIP for the nine months ended September 30, 2012 and 2013, respectively:

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2012		3,429,260			315,563		$	27.04
Granted		(2,615,000	)		2,615,000			27.52
Canceled		30,563			(30,563	)		38.88
Exercised		—			(15,213	)		14.48
Balance at September 30, 2012		844,823			2,884,787		$	27.44
Balance at January 1, 2013		850,448			2,870,413		$	27.44
Granted		(69,373	)		69,373			25.36
Canceled		59,773			(59,773	)		31.31
Exercised		—			(34,815	)		13.12
Discontinuance of the 2006 EIP		(840,848	)		—			—
2006 EIP Balance at September 30, 2013		—			2,845,198		$	27.52
2013 LTIP authorization		8,500,000			—			—
Options granted		(100,469	)		100,469			22.06
Options cancelled		2,375			2,375			22.06
Restricted stock granted		(279,039	)		—			—
Restricted stock canceled		1,124			—			—
Balance at September 30, 2013		8,123,991			2,943,292		$	27.34

Summary of Information on Options Granted Under Executive Incentive Plan

The following table summarizes the information on the options granted under the 2006 EIP and 2013 LTIP at September 30, 2013:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.0 - $13.12		153,656		3.08	$	13.12		153,656	$	13.12
	13.13 - 33.51		2,092,881		8.55		28.88		19,747		28.88
	33.52 - 50.87		638,696		8.43		33.52		638,696		33.52
	50.87 - 84.80		58,059		5.61		62.57		41,944		62.57
$	0.0 - $84.80		2,943,292		8.18	$	29.73		854,043	$	31.17

Summary of Executive Management Rollover Options

				Options Outstanding
Executive Management Rollover Options	Options Available for Grant				Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2012		103				1,619,834		$	5.54
Canceled		—				—			—
Exercised		—				(249,333	)		5.93
Balance at September 30, 2012		103				1,370,501		$	5.47
Balance at January 1, 2013		103				287,578		$	5.47
Canceled		23				(23	)		—
Discontinuance of the 2006 EIP		(126	)			—			—
Exercised		—				(183,845	)		5.47
Balance at September 30, 2013		—				103,710		$	5.47

Summary of Estimated Fair Value of 2006 EIP Option Awards on Grant Date Using Black-Scholes Option

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation. We estimate the fair value of option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table:

Grant Date	July 30, 2013			February 1, 2013			March 30, 2012
Risk-free interest rate		1.70	%		1.09	%		1.35	%
Dividend yield		4.08	%		0.00	%		0.00	%
Expected volatility		36.02	%		34.50	%		34.70	%
Expected life (years)		6.25			6.25			6.25
Fair value of option award	$	5.13		$	9.04		$	12.24

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Organization, Consolidation and Presentation of Financial Statements - Additional Information (Detail) (USD $) In Millions, except Share data, unless otherwise specified	1 Months Ended	3 Months Ended		9 Months Ended
	Aug. 15, 2012	Sep. 30, 2013	Jun. 30, 2013	Sep. 30, 2013 Segment	Dec. 31, 2012
Number of operating business segments				2
Number of conference calls managed by company				134,000,000
Percentage increase in conference calls over the preceding year				11.00%
Reverse stock split				1-for-8 reverse stock split
Issuance of common stock in connection with public offering				21,275,000
Common Stock par value		$ 0.001		$ 0.001	$ 0.001
Dividend record date		Aug. 12, 2013		May 06, 2013
Dividend payable date		Aug. 22, 2013		May 16, 2013
Per common share quarterly dividend	$ 8.00			$ 0.225
Total dividend paid to shareholders		$ 18.8	$ 18.8	$ 37.6
Special dividend and dividend equivalent, declare date				2012-08
Stock Options And Restricted Stock [Member]
Dividends and dividend equivalents paid on options and restricted stock that vested during this period				0.2
Special dividend equivalent remains accrued and will be paid as the stock options vest over the next two and one-half years				$ 0.2
Initial Public Offering [Member]
Issuance of common stock in connection with public offering				21,275,000
Common Stock par value		$ 0.001		$ 0.001

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Financial Information for Subsidiary Guarantors and Subsidiary Non - Guarantors - Supplemental Condensed Consolidating Statements of Cash Flows (Detail) (USD $) In Thousands, unless otherwise specified	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Condensed Financial Statements, Captions [Line Items]
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$ 276,729	$ 243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions	(13)	(77,264)
Purchase of property and equipment	(87,980)	(87,860)
Other	(1,166)	(163)
Net cash flows from investing activities	(89,159)	(165,287)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities	(450,000)	(448,434)
Proceeds from initial public offering, net of offering costs	398,266
Proceeds from revolving credit and accounts receivable securitization facilities	85,000	305,800
Payments on revolving credit and accounts receivable securitization facilities	(85,000)	(305,800)
Proceeds from new term loan facility		970,000
Payments on term loan facility		(448,434)
Dividends paid	(37,840)	(510,634)
Payments of deferred financing and other debt related costs	(30,760)	(27,498)
Call premium paid on subordinated notes	(16,502)
Principal repayments on long-term obligations	(18,132)	(13,993)
Proceeds from stock options exercised including excess tax benefits	815	8,248
Other	(9)	(44)
Repurchase of common stock		(1,488)
Payments of capital lease obligations		(44)
Net cash flows from financing activities	(154,162)	(23,843)
Intercompany
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(1,546)	264
NET CHANGE IN CASH AND CASH EQUIVALENTS	31,862	55,081
CASH AND CASH EQUIVALENTS, Beginning of period	179,111	93,836
CASH AND CASH EQUIVALENTS, End of period	210,973	148,917
Parent / Issuer [Member]
Condensed Financial Statements, Captions [Line Items]
NET CASH PROVIDED BY OPERATING ACTIVITIES:
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions
Purchase of property and equipment	(3,913)	(6,873)
Other
Net cash flows from investing activities	(3,913)	(6,873)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities	(450,000)
Proceeds from initial public offering, net of offering costs	398,266
Proceeds from revolving credit and accounts receivable securitization facilities		133,300
Payments on revolving credit and accounts receivable securitization facilities		(133,300)
Proceeds from new term loan facility		335,038
Payments on term loan facility		(68,476)
Dividends paid	(37,840)	(510,634)
Payments of deferred financing and other debt related costs	(30,760)	(27,498)
Call premium paid on subordinated notes	(16,502)
Principal repayments on long-term obligations	(6,210)	(3,346)
Proceeds from stock options exercised including excess tax benefits	815	8,248
Other	(9)
Repurchase of common stock		(1,488)
Net cash flows from financing activities	(142,240)	(268,156)
Intercompany	169,088	326,704
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS
NET CHANGE IN CASH AND CASH EQUIVALENTS	22,935	51,675
CASH AND CASH EQUIVALENTS, Beginning of period	106,010	10,503
CASH AND CASH EQUIVALENTS, End of period	128,945	62,178
Guarantor Subsidiaries [Member]
Condensed Financial Statements, Captions [Line Items]
NET CASH PROVIDED BY OPERATING ACTIVITIES:	211,572	174,824
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		(77,204)
Purchase of property and equipment	(66,175)	(62,808)
Other	(1,166)	(163)
Net cash flows from investing activities	(67,341)	(140,175)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities
Proceeds from initial public offering, net of offering costs
Proceeds from revolving credit and accounts receivable securitization facilities
Payments on revolving credit and accounts receivable securitization facilities
Proceeds from new term loan facility		634,962
Payments on term loan facility		(379,958)
Dividends paid
Payments of deferred financing and other debt related costs
Call premium paid on subordinated notes
Principal repayments on long-term obligations	(11,922)	(10,647)
Proceeds from stock options exercised including excess tax benefits
Other
Payments of capital lease obligations		(28)
Net cash flows from financing activities	(11,922)	244,329
Intercompany	(134,130)	(278,978)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS
NET CHANGE IN CASH AND CASH EQUIVALENTS	(1,821)
CASH AND CASH EQUIVALENTS, Beginning of period	1,821
CASH AND CASH EQUIVALENTS, End of period
Non-Guarantor Subsidiaries [Member]
Condensed Financial Statements, Captions [Line Items]
NET CASH PROVIDED BY OPERATING ACTIVITIES:	67,456	74,311
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions	(13)	(60)
Purchase of property and equipment	(17,892)	(18,179)
Other
Net cash flows from investing activities	(17,905)	(18,239)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities
Proceeds from initial public offering, net of offering costs
Proceeds from revolving credit and accounts receivable securitization facilities	85,000	172,500
Payments on revolving credit and accounts receivable securitization facilities	(85,000)	(172,500)
Dividends paid
Payments of deferred financing and other debt related costs
Call premium paid on subordinated notes
Principal repayments on long-term obligations
Proceeds from stock options exercised including excess tax benefits
Other
Payments of capital lease obligations		(16)
Net cash flows from financing activities		(16)
Intercompany	(34,958)	(53,965)
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(1,546)	264
NET CHANGE IN CASH AND CASH EQUIVALENTS	13,047	2,355
CASH AND CASH EQUIVALENTS, Beginning of period	71,280	89,572
CASH AND CASH EQUIVALENTS, End of period	84,327	91,927
Eliminations and Consolidating Entries [Member]
Condensed Financial Statements, Captions [Line Items]
NET CASH PROVIDED BY OPERATING ACTIVITIES:	(2,299)	(5,188)
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions
Purchase of property and equipment
Other
Net cash flows from investing activities
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities
Proceeds from initial public offering, net of offering costs
Proceeds from revolving credit and accounts receivable securitization facilities
Payments on revolving credit and accounts receivable securitization facilities
Dividends paid
Payments of deferred financing and other debt related costs
Call premium paid on subordinated notes
Principal repayments on long-term obligations
Proceeds from stock options exercised including excess tax benefits
Other
Net cash flows from financing activities
Intercompany		6,239
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS
NET CHANGE IN CASH AND CASH EQUIVALENTS	(2,299)	1,051
CASH AND CASH EQUIVALENTS, Beginning of period		(6,239)
CASH AND CASH EQUIVALENTS, End of period	$ (2,299)	$ (5,188)

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Stock-Based Compensation - Summary of Stock Option Activity under 2006 EIP (Executive Incentive Plan) (Detail) (USD $)	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of Options, Exercised	(164,827)	(236,567)
2006 Executive Incentive Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Option Available for Grant, Beginning Balance	850,448	3,429,260
Options Available for Grant, Granted	(69,373)	(2,615,000)
Options Available for Grant, Canceled	59,773	30,563
Options Available for Grant, Exercised
Discontinuance of the 2006 EIP	(840,848)
Option Available for Grant, Ending Balance		844,823
Number of Options, Beginning Balance	2,870,413	315,563
Number of Options, Granted	69,373	2,615,000
Number of Options, Canceled	(59,773)	(30,563)
Number of Options, Exercised	(34,815)	(15,213)
Number of Options, Ending Balance	2,845,198	2,884,787
Weighted Average Exercise Price, Beginning Balance	$ 27.44	$ 27.04
Weighted Average Exercise Price, Granted	$ 25.36	$ 27.52
Weighted Average Exercise Price, Canceled	$ 31.31	$ 38.88
Weighted Average Exercise Price, Exercised	$ 13.12	$ 14.48
Weighted Average Exercise Price, Ending Balance	$ 27.52	$ 27.44
Two Thousand Thirteen Long Term Incentive Plan [Member]
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
2013 LTIP authorization	8,500,000
Options Available for Grant, Granted	(100,469)
Options Available for Grant, Canceled	2,375
Restricted stock granted	(279,039)
Restricted stock canceled	1,124
Option Available for Grant, Ending Balance	8,123,991
Number of Options, Granted	100,469
Number of Options, Canceled	2,375
Number of Options, Ending Balance	2,943,292
Weighted Average Exercise Price, Granted	$ 22.06
Weighted Average Exercise Price, Canceled	$ 22.06
Weighted Average Exercise Price, Ending Balance	$ 27.34

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Hedging Activities - Fair Value of Derivatives and Consolidated Balance Sheet Location (Detail) (Designated as Hedging Instrument [Member], USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Derivatives, Fair Value [Line Items]
Fair Value		$ 2,346
Interest Rate Swap [Member] | Accrued Expenses [Member]
Derivatives, Fair Value [Line Items]
Fair Value		$ 2,346

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Accrued Expenses - Accrued Expenses (Detail) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Payables And Accruals [Abstract]
Deferred revenue and customer deposits, net of long-term deferred revenue of $35,916 and $33,286	$ 94,718	$ 93,144
Accrued wages	78,366	47,240
Accrued phone	46,753	36,105
Interest payable	43,860	39,868
Accrued other taxes (non-income related)	39,121	38,608
Income taxes payable	16,738	4,336
Accrued employee benefit costs	7,042	11,414
Accrued lease expense	2,855	8,392
Other current liabilities	25,074	33,189
Total	$ 354,527	$ 312,296

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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Income Statement [Abstract]
Interest income	$ 45	$ 76	$ 208	$ 260

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GOODWILL AND OTHER INTANGIBLE ASSETS

9 Months Ended

Sep. 30, 2013

Goodwill And Intangible Assets Disclosure [Abstract]

GOODWILL AND OTHER INTANGIBLE ASSETS

3. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the activity in goodwill by reporting segment, in thousands, for the nine months ended September 30, 2013 and the year ended December 31, 2012:

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2013	$	967,335	$	887,191		$	1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2013		967,335		849,516			1,816,851
Foreign currency translation adjustment		3,847		(591	)		3,256
Balance at September 30, 2013		971,182		886,600			1,857,782
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at September 30, 2013	$	971,182	$	848,925		$	1,820,107

	Unified Communications		Communication Services			Consolidated
Balance at January 1, 2012	$	962,982	$	837,328		$	1,800,310
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982		799,653			1,762,635
Acquisitions		—		49,723			49,723
Acquisition accounting adjustments		970		43			1,013
Foreign currency translation adjustment		3,383		97			3,480
Balance at December 31, 2012		967,335		887,191			1,854,526
Accumulated impairment losses		—		(37,675	)		(37,675	)
Net balance at December 31, 2012	$	967,335	$	849,516		$	1,816,851

Other intangible assets

Below is a summary of the major intangible assets and weighted average amortization periods (in years) for each identifiable intangible asset, in thousands:

								Weighted
	As of September 30, 2013							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	545,941	$	(411,332	)	$	134,609		9.5
Technology & Patents		121,913		(69,577	)		52,336		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,351		(19,444	)		7,907		4.3
Other intangible assets		15,894		(13,299	)		2,595		4.3
Total	$	758,209	$	(513,652	)	$	244,557
								Weighted
	As of December 31, 2012							Average
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets		Amortization Period (Years)
Client Relationships	$	544,273	$	(382,359	)	$	161,914		9.5
Technology & Patents		120,606		(57,768	)		62,838		8.7
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,319		(16,760	)		10,559		4.3
Other intangible assets		15,898		(12,647	)		3,251		4.3
Total	$	755,206	$	(469,534	)	$	285,672

Amortization expense for finite-lived intangible assets was $13.9 million and $17.1 million for the three months ended September 30, 2013 and 2012, respectively, and $41.8 million and $49.1 million for the nine months ended September 30, 2013 and 2012, respectively. Estimated amortization expense for the intangible assets noted above for the entire year of 2013 and the next five years is as follows:

2013	$	53.9 million
2014	$	44.2 million
2015	$	35.4 million
2016	$	26.1 million
2017	$	19.3 million
2018	$	16.7 million

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CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Statement Of Income And Comprehensive Income [Abstract]
Foreign currency translation adjustment, tax	$ (3,744)	$ (2,386)	$ (494)	$ (252)
Reclassification of cash flow hedges into earnings, tax	0	595	1,349	1,984
Unrealized gain on cash flow hedges, tax	$ 0	$ (950)	$ (2,444)	$ (3,156)

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Stock-Based Compensation - Summary of Estimated Fair Value of 2006 EIP Option Awards on Grant Date Using Black-Scholes Option (Detail) (USD $)	6 Months Ended
	Jul. 30, 2013	Feb. 01, 2013	Mar. 30, 2012
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]
Risk-free interest rate	1.70%	1.09%	1.35%
Dividend yield	4.08%	0.00%	0.00%
Expected volatility	36.02%	34.50%	34.70%
Expected life (years)	6 years 3 months	6 years 3 months	6 years 3 months
Fair value of option award	$ 5.13	$ 9.04	$ 12.24

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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Income Statement [Abstract]
REVENUE	$ 665,366	$ 656,896	$ 1,998,285	$ 1,957,853
COST OF SERVICES	310,533	307,699	931,539	906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	231,407	231,905	715,292	698,133
OPERATING INCOME	123,426	117,292	351,454	353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $45, $76, $208 and $260	(51,242)	(69,146)	(181,310)	(191,833)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(2,715)	(23,105)	(2,715)
Other	1,654	(9,792)	1,555	(8,753)
Other expense	(49,588)	(81,653)	(202,860)	(203,301)
INCOME BEFORE INCOME TAX EXPENSE	73,838	35,639	148,594	149,732
INCOME TAX EXPENSE	27,690	13,543	55,723	56,898
NET INCOME	$ 46,148	$ 22,096	$ 92,871	$ 92,834
EARNINGS PER COMMON SHARE:
Basic Common	$ 0.55	$ 0.36	$ 1.20	$ 1.51
Diluted Common	$ 0.54	$ 0.35	$ 1.18	$ 1.46
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic	83,581	61,452	77,274	61,424
Diluted	85,042	63,531	78,720	63,530
DIVIDENDS DECLARED:
Dividends declared per share	$ 0.225	$ 8.000	$ 0.450	$ 8.000

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Hedging Activities - Impact of Interest Rate Swaps on Consolidated Statement of Operations (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Interest Expense [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain (loss) reclassified from OCI		$ (1,565)	$ 2,985	$ (5,221)
Designated as Hedging Instrument [Member] | Interest Rate Swap [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain recognized in OCI		$ 580	$ 1,786	$ 1,913

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LONG-TERM OBLIGATIONS (Tables)

9 Months Ended

Sep. 30, 2013

Debt Disclosure [Abstract]

Summary of Long Term Obligations

Long-term debt is carried at amortized cost. Long-term obligations, in thousands, consist of the following as of:

	September 30, 2013			December 31, 2012
Senior Secured Term Loan Facility, due 2016	$	315,274		$	1,452,506
Senior Secured Term Loan Facility, due 2018		2,084,250			965,150
11% Senior Subordinated Notes, paid in 2013		—			450,000
8 5/8% Senior Notes, due 2018		500,000			500,000
7 7/8% Senior Notes, due 2019		650,000			650,000
		3,549,524			4,017,656
Less: current maturities		(24,177	)		(25,125	)
Long-term obligations	$	3,525,347		$	3,992,531

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COMMITMENTS AND CONTINGENCIES

9 Months Ended

Sep. 30, 2013

Commitments And Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

12. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

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Goodwill and Other Intangible Assets - Summary of Estimated Future Annual Amortization Expense for Intangible Assets (Detail) (USD $) In Millions, unless otherwise specified	Sep. 30, 2013
Goodwill And Intangible Assets Disclosure [Abstract]
2013	$ 53.9
2014	44.2
2015	35.4
2016	26.1
2017	19.3
2018	$ 16.7

XML

Stock-Based Compensation - Additional Information (Detail) (USD $) In Millions, except Share data, unless otherwise specified	1 Months Ended	3 Months Ended		9 Months Ended					9 Months Ended					12 Months Ended
	Aug. 15, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013 Modified Agreement [Member]	Dec. 31, 2012 EIP [Member] Prior Year [Member]	Dec. 31, 2012 Option Certificate [Member]	Sep. 30, 2013 Restricted Stock [Member]	Jul. 30, 2013 Restricted Stock [Member]	Sep. 30, 2013 Restricted Stock [Member] Selling, General and Administrative Expenses [Member]	Sep. 30, 2013 Long Term Incentive Plan [Member]	Sep. 30, 2013 Executive Management Rollover Options [Member]	Dec. 31, 2012 Maximum [Member]	Dec. 31, 2012 Maximum [Member] EIP [Member] Prior Year [Member]
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]
Stock based payment award vesting period										3 years		4 years		4 years	5 years
The annual vesting and exercisable percentage options awarded							20.00%	25.00%				25.00%
Cash Dividend Per Share	$ 8.00			$ 0.225
Stock-based Compensation, Accelerated Vesting				$ 6.8
Option Granted Price Modified				$ 8.00
Option Granted Price Modified						$ 25.52
Dividend Equivalent Payment				1.5
Common stock granted under plan												8,500,000
The percentage of options awarded that are expected to vest		20.00%		20.00%
Intrinsic value of vested options		1.4		1.4									1.7
Average Remaining Contractual Life (years)													10 months 24 days
Unrecognized compensation cost related to unvested		15.8	17.5	15.8	17.5
Number of accelerated shares vested									42,562
Compensation expense in selling general and administrative expense		$ 3.1	$ 20.6	$ 8.2	$ 23.3						$ 1.2
Number of shares granted										269,039
Shares granted, market price										$ 22.06

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Business Segments - Additional Information (Detail) (USD $) In Millions, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Foreign Currency Translation [Line Items]
Percentages Revenue	56.00%	60.00%	55.00%	57.00%
Aggregate revenue as a percentage of total revenue from largest one client	10.00%
Foreign currency exchange rate of west corporation or any of its subsidiaries	$ 2.9	$ 1.2	$ 4.0	$ 2.4
Platform-Based Services [Member]
Foreign Currency Translation [Line Items]
Revenue from platform-based services	483.0	472.7	1,459.4	1,406.6
Revenue from agent-based services	$ 185.1	$ 186.9	$ 547.1	$ 558.9
Sales [Member] | Minimum [Member]
Foreign Currency Translation [Line Items]
Aggregate revenue as a percentage of total revenue from no client		10.00%	10.00%	10.00%
Other Foreign Countries [Member]
Foreign Currency Translation [Line Items]
Percentages of Net Revenue	18.00%	18.00%	19.00%	19.00%
Aggregate revenue as a percentage of total revenue from largest one client	10.00%	10.00%	10.00%	10.00%

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Acquisition - Summary of Estimated Fair Values of Assets Acquired and Liabilities Assumed at Acquisition (Detail) (HyperCube [Member], USD $) In Thousands, unless otherwise specified	Mar. 23, 2012
HyperCube [Member]
Business Acquisition [Line Items]
Working Capital	$ 1,212
Property and equipment	10,114
Other assets, net	391
Intangible assets	19,110
Goodwill	49,723
Total assets acquired	80,550
Non-current deferred taxes	2,594
Long-term liabilities	50
Total liabilities assumed	2,644
Net assets acquired	$ 77,906

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BUSINESS SEGMENTS (Tables)

9 Months Ended

Sep. 30, 2013

Segment Reporting [Abstract]

Financial Information of Business Segments

	For the three months ended September 30,						For the nine months ended September 30,
	2013			2012			2013			2012
	(amounts in thousands)
Revenue:
Unified Communications	$	370,751		$	359,007		$	1,121,188		$	1,088,181
Communication Services		306,186			300,847			899,415			877,811
Intersegment eliminations		(11,571	)		(2,958	)		(22,318	)		(8,139	)
Total	$	665,366		$	656,896		$	1,998,285		$	1,957,853
Operating Income:
Unified Communications	$	99,335		$	96,345		$	287,169		$	293,286
Communication Services		24,091			20,947			64,285			59,747
Total	$	123,426		$	117,292		$	351,454		$	353,033
Depreciation and Amortization (Included in operating income)
Unified Communications	$	23,121		$	21,840		$	66,644		$	66,323
Communication Services		22,677			24,468			67,934			69,530
Total	$	45,798		$	46,308		$	134,578		$	135,853
Capital Expenditures:
Unified Communications	$	13,945		$	17,489		$	38,386		$	39,023
Communication Services		13,628			15,721			35,795			38,197
Corporate		1,824			1,499			3,913			6,873
Total	$	29,397		$	34,709		$	78,094		$	84,093

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Assets:
Unified Communications	$	1,651,969	$	1,629,019
Communication Services		1,399,894		1,437,695
Corporate		428,817		381,439
Total	$	3,480,680	$	3,448,153

Geographic Information by Organizational Region

Geographic information by organizational region, in thousands, is noted below:

	For the three months ended September 30,				For the nine months ended September 30,
	2013		2012		2013		2012
	(amounts in thousands)
Revenue:
Americas - United States	$	542,673	$	535,934	$	1,621,745	$	1,594,670
Europe, Middle East & Africa (EMEA)		73,963		69,930		233,469		218,803
Asia Pacific		43,184		44,964		125,572		126,760
Americas - Other		5,546		6,068		17,499		17,620
Total	$	665,366	$	656,896	$	1,998,285	$	1,957,853

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Long-Lived Assets:
Americas - United States	$	2,429,976	$	2,446,090
Europe, Middle East & Africa (EMEA)		202,180		210,902
Asia Pacific		24,709		27,787
Americas - Other		2,042		2,282
Total	$	2,658,907	$	2,687,061

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FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON- GUARANTORS (Tables)

9 Months Ended

Sep. 30, 2013

Text Block [Abstract]

Supplemental Condensed Consolidating Statements of Operations and Comprehensive Income

	For the Three Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	535,262		$	130,104	$	—		$	665,366
COST OF SERVICES		—			240,884			69,649		—			310,533
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		4,430			182,834			44,143		—			231,407
OPERATING INCOME (LOSS)		(4,430	)		111,544			16,312		—			123,426
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(33,662	)		(23,171	)		5,591		—			(51,242	)
Subsidiary Income		60,175			26,000			—		(86,175	)		—
Other		4,925			(15,904	)		12,633		—			1,654
Other income (expense)		31,438			(13,075	)		18,224		(86,175	)		(49,588	)
INCOME BEFORE INCOME TAX EXPENSE		27,008			98,469			34,536		(86,175	)		73,838
INCOME TAX EXPENSE (BENEFIT)		(19,140	)		38,350			8,480		—			27,690
NET INCOME	$	46,148		$	60,119		$	26,056	$	(86,175	)	$	46,148
Foreign currency translation adjustments, net of tax of $(3,744)		6,109			—			6,109		(6,109	)		6,109
Comprehensive income	$	52,257		$	60,119		$	32,165	$	(92,284	)	$	52,257

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	519,952		$	136,944		$	—		$	656,896
COST OF SERVICES		—			247,192			60,507			—			307,699
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		2,003			197,144			32,758			—			231,905
OPERATING INCOME (LOSS)		(2,003	)		75,616			43,679			—			117,292
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(45,246	)		(28,811	)		4,911			—			(69,146	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		62,351			34,019			—			(96,370	)		—
Other		(8,806	)		4,498			(5,484	)		—			(9,792	)
Other income (expense)		5,584			9,706			(573	)		(96,370	)		(81,653	)
INCOME BEFORE INCOME TAX EXPENSE		3,581			85,322			43,106			(96,370	)		35,639
INCOME TAX EXPENSE (BENEFIT)		(18,515	)		23,017			9,041			—			13,543
NET INCOME	$	22,096		$	62,305		$	34,065		$	(96,370	)	$	22,096
Foreign currency translation adjustments, net of tax of $(2,386)		3,893			—			3,893			(3,893	)		3,893
Reclassification of cash flow hedges into earnings, net of tax of $595		(970	)		—			—			—			(970	)
Unrealized gain on cash flow hedges net of tax of $(950)		1,550			—			—			—			1,550
Comprehensive income	$	26,569		$	62,305		$	37,958		$	(100,263	)	$	26,569

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,599,666		$	398,619	$	—		$	1,998,285
COST OF SERVICES		—			719,532			212,007		—			931,539
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		6,222			576,908			132,162		—			715,292
OPERATING INCOME (LOSS)		(6,222	)		303,226			54,450		—			351,454
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(121,595	)		(76,354	)		16,639		—			(181,310	)
Subordinated debt call premium and accelerated amortization of deferred financing costs		(23,105	)		—			—		—			(23,105	)
Subsidiary Income		174,090			78,548			—		(252,638	)		—
Other		7,145			(49,432	)		43,842		—			1,555
Other income (expense)		36,535			(47,238	)		60,481		(252,638	)		(202,860	)
INCOME BEFORE INCOME TAX EXPENSE		30,313			255,988			114,931		(252,638	)		148,594
INCOME TAX EXPENSE (BENEFIT)		(62,558	)		82,280			36,001		—			55,723
NET INCOME	$	92,871		$	173,708		$	78,930	$	(252,638	)	$	92,871
Foreign currency translation adjustments, net of tax of $(494)		806			—			806		(806	)		806
Reclassification of cash flow hedges, net of tax of $1,349		(2,201	)		—			—		—			(2,201	)
Unrealized gain on cash flow hedges net of tax of $(2,444)		3,987			—			—		—			3,987
Comprehensive income	$	95,463		$	173,708		$	79,736	$	(253,444	)	$	95,463

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

	For the Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,544,968		$	412,885		$	—		$	1,957,853
COST OF SERVICES		—			729,274			177,413			—			906,687
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		5,268			580,880			111,985			—			698,133
OPERATING INCOME (LOSS)		(5,268	)		234,814			123,487			—			353,033
OTHER INCOME (EXPENSE):
Interest expense, net of interest income		(126,377	)		(78,989	)		13,533			—			(191,833	)
Accelerated amortization of deferred financing costs		(2,715	)		—			—			—			(2,715	)
Subsidiary Income		178,219			84,684			—			(262,903	)		—
Other		(5,063	)		12,451			(16,141	)		—			(8,753	)
Other income (expense)		44,064			18,146			(2,608	)		(262,903	)		(203,301	)
INCOME BEFORE INCOME TAX EXPENSE		38,796			252,960			120,879			(262,903	)		149,732
INCOME TAX EXPENSE (BENEFIT)		(54,038	)		76,583			34,353			—			56,898
NET INCOME	$	92,834		$	176,377		$	86,526		$	(262,903	)	$	92,834
Foreign currency translation adjustments, net of tax of $(252)		411			—			411			(411	)		411
Reclassification of cash flow hedges, net of tax of $1,984		(3,237	)		—			—			—			(3,237	)
Unrealized gain on cash flow hedges net of tax of $(3,156)		5,150			—			—			—			5,150
Comprehensive income	$	95,158		$	176,377		$	86,937		$	(263,314	)	$	95,158

Supplemental Condensed Consolidated Balance Sheets

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	128,945		$	—	$	84,327	$	(2,299	)	$	210,973
Trust cash		—			15,749		—		—			15,749
Accounts receivable, net		—			67,563		391,287		—			458,850
Intercompany receivables		—			1,060,701		—		(1,060,701	)		—
Deferred income taxes receivable		42,527			8,434		1,571		(43,860	)		8,672
Prepaid assets		5,077			28,262		8,376		—			41,715
Deferred expenses		—			40,408		11,263		—			51,671
Other current assets		9,014			8,842		16,287		—			34,143
Total current assets		185,563			1,229,959		513,111		(1,106,860	)		821,773
Property and equipment, net		60,860			243,361		43,519		—			347,740
INVESTMENT IN SUBSIDIARIES		1,778,249			418,712		—		(2,196,961	)		—
GOODWILL		—			1,637,724		182,383		—			1,820,107
INTANGIBLES, net		—			224,039		20,518		—			244,557
OTHER ASSETS		140,944			85,152		20,407		—			246,503
TOTAL ASSETS	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	4,194		$	58,872	$	33,300	$	(2,299	)	$	94,067
Intercompany payables		830,022			—		230,679		(1,060,701	)		—
Accrued expenses		35,568			291,232		71,587		(43,860	)		354,527
Current maturities of long-term debt		8,350			15,827		—		—			24,177
Total current liabilities		878,134			365,931		335,566		(1,106,860	)		472,771
LONG - TERM OBLIGATIONS, less current maturities		1,970,359			1,554,988		—		—			3,525,347
DEFERRED INCOME TAXES		27,364			100,633		8,702		—			136,699
OTHER LONG-TERM LIABILITIES		72,368			41,144		14,960		—			128,472
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(782,609	)		1,776,251		420,710		(2,196,961	)		(782,609	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	2,165,616		$	3,838,947	$	779,938	$	(3,303,821	)	$	3,480,680

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	December 31, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries		Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	106,010		$	1,821	$	71,280	$	—		$	179,111
Trust cash		—			14,518		—		—			14,518
Accounts receivable, net		—			67,959		376,452		—			444,411
Intercompany receivables		—			828,896		—		(828,896	)		—
Deferred income taxes receivable		99,976			11,621		10,088		(108,537	)		13,148
Prepaid assets		9,857			25,890		6,382		—			42,129
Deferred expenses		—			30,767		7,675		—			38,442
Other current assets		11,403			13,672		4,258		—			29,333
Total current assets		227,246			995,144		476,135		(937,433	)		761,092
PROPERTY AND EQUIPMENT, NET		70,210			249,523		45,163		—			364,896
INVESTMENT IN SUBSIDIARIES		1,477,884			373,665		—		(1,851,549	)		—
GOODWILL		—			1,637,725		179,126		—			1,816,851
INTANGIBLES, net		—			249,112		36,560		—			285,672
OTHER ASSETS		126,873			88,491		4,278		—			219,642
TOTAL ASSETS	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	14,627		$	84,579	$	21,041	$	—		$	120,247
Intercompany payables		550,799			—		278,097		(828,896	)		—
Accrued expenses		48,524			319,480		52,829		(108,537	)		312,296
Current maturities of long-term debt		8,677			16,448		—		—			25,125
Total current liabilities		622,627			420,507		351,967		(937,433	)		457,668
LONG - TERM OBLIGATIONS, less current maturities		2,426,293			1,566,238		—		—			3,992,531
DEFERRED INCOME TAXES		40,457			81,440		10,501		—			132,398
OTHER LONG-TERM LIABILITIES		62,522			49,207		3,513		—			115,242
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(1,249,686	)		1,476,268		375,281		(1,851,549	)		(1,249,686	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,902,213		$	3,593,660	$	741,262	$	(2,788,982	)	$	3,448,153

Supplemental Condensed Consolidating Statements of Cash Flows

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2013
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	211,572		$	67,456		$	(2,299	)	$	276,729
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			—			(13	)		—			(13	)
Purchase of property and equipment		(3,913	)		(66,175	)		(17,892	)		—			(87,980	)
Other		—			(1,166	)		—			—			(1,166	)
Net cash flows from investing activities		(3,913	)		(67,341	)		(17,905	)		—			(89,159	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Payments on subordinated notes and term loan facilities		(450,000	)		—			—			—			(450,000	)
Proceeds from initial public offering, net of offering costs		398,266			—			—			—			398,266
Proceeds from revolving credit and accounts receivable securitization facilities		—			—			85,000			—			85,000
Payments on revolving credit and accounts receivable securitization facilities		—			—			(85,000	)		—			(85,000	)
Dividends paid		(37,840	)		—			—			—			(37,840	)
Payments of deferred financing and other debt related costs		(30,760	)		—			—			—			(30,760	)
Call premium paid on subordinated notes		(16,502	)		—			—			—			(16,502	)
Principal repayments on long-term obligations		(6,210	)		(11,922	)		—			—			(18,132	)
Proceeds from stock options exercised including excess tax benefits		815			—			—			—			815
Other		(9	)		—			—			—			(9	)
Net cash flows from financing activities		(142,240	)		(11,922	)		—			—			(154,162	)
Intercompany		169,088			(134,130	)		(34,958	)		—			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,546	)		—			(1,546	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		22,935			(1,821	)		13,047			(2,299	)		31,862
CASH AND CASH EQUIVALENTS, Beginning of period		106,010			1,821			71,280			—			179,111
CASH AND CASH EQUIVALENTS, End of period	$	128,945		$	—		$	84,327		$	(2,299	)	$	210,973

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Nine Months Ended September 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	174,824		$	74,311		$	(5,188	)	$	243,947
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,204	)		(60	)		—			(77,264	)
Purchase of property and equipment		(6,873	)		(62,808	)		(18,179	)		—			(87,860	)
Other		—			(163	)		—			—			(163	)
Net cash flows from investing activities		(6,873	)		(140,175	)		(18,239	)		—			(165,287	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Proceeds from new term loan facility		335,038			634,962			—			—			970,000
Payments on term loan facility		(68,476	)		(379,958	)		—			—			(448,434	)
Dividends paid		(510,634	)		—			—			—			(510,634	)
Payments of deferred financing and other debt related costs		(27,498	)		—			—			—			(27,498	)
Principal repayments on long-term obligations		(3,346	)		(10,647	)		—			—			(13,993	)
Proceeds from stock options exercised including excess tax benefits		8,248			—			—			—			8,248
Repurchase of common stock		(1,488	)		—			—			—			(1,488	)
Payments of capital lease obligations		—			(28	)		(16	)		—			(44	)
Net cash flows from financing activities		(268,156	)		244,329			(16	)		—			(23,843	)
Intercompany		326,704			(278,978	)		(53,965	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			264			—			264
NET CHANGE IN CASH AND CASH EQUIVALENTS		51,675			—			2,355			1,051			55,081
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	62,178		$	—		$	91,927		$	(5,188	)	$	148,917

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ACQUISITION

9 Months Ended

Sep. 30, 2013

Business Combinations [Abstract]

ACQUISITION

2. ACQUISITION

On March 23, 2012, we completed the acquisition of HyperCube, a provider of switching services to telecommunications carriers throughout the United States. HyperCube exchanges or interconnects communications traffic to all types of carriers, including wireless, wire-line, cable telephony and VoIP companies. The purchase price was $77.9 million and was funded by cash on hand and partial use of our asset securitization financing facility.

Factors that contributed to a purchase price resulting in the recognition of goodwill, partially deductible for tax purposes, for the purchase of HyperCube included the synergy related to telecommunication transport costs and new products and services related to IP and mobile communications.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed at the acquisition date for HyperCube. The finite lived intangible assets are comprised of trade names, technology, non-competition agreements and customer relationships.

(Amounts in thousands)	March 23, 2012
Working Capital	$	1,212
Property and equipment		10,114
Other assets, net		391
Intangible assets		19,110
Goodwill		49,723
Total assets acquired		80,550
Non-current deferred taxes		2,594
Long-term liabilities		50
Total liabilities assumed		2,644
Net assets acquired	$	77,906

Pro forma

Assuming the acquisition of HyperCube occurred as of the beginning of the period presented, our unaudited pro forma results of operations for the nine months ended September 30, 2012 would have been, in thousands (except per share amount), as follows:

Revenue	$	1,974,229
Net Income	$	92,781
Earnings per common share—basic	$	1.51
Earnings per common share—diluted	$	1.46

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisition had been in effect on the date indicated, nor are they necessarily indicative of future results of the combined company.

Acquisition costs for the three months ended September 30, 2013 and 2012 were $0.2 million and $0.3 million, respectively, and are included in selling, general and administrative expenses. Acquisition costs for the nine months ended September 30, 2013 and 2012 were $0.9 million and $0.8 million, respectively, and are included in selling, general and administrative expenses.

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Accumulated Other Comprehensive Income (Loss) - Reclassifications Out of Accumulated Other Comprehensive Income (Loss) (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
BALANCE	$ (26,648)	$ (34,185)	$ (23,131)	$ (32,036)
Foreign currency translation adjustment, net of tax	6,109	3,893	806	411
Reclassification of a cash flow hedge into earnings, net of tax		(970)	(2,201)	(3,237)
Unrealized gain on cash flow hedges, net of tax		1,550	3,987	5,150
BALANCE	(20,539)	(29,712)	(20,539)	(29,712)
Foreign Currency Translation [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
BALANCE	(26,648)	(30,782)	(21,345)	(27,300)
Foreign currency translation adjustment, net of tax	6,109	3,893	806	411
Reclassification of a cash flow hedge into earnings, net of tax
Unrealized gain on cash flow hedges, net of tax
BALANCE	(20,539)	(26,889)	(20,539)	(26,889)
Cash Flow Hedges [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
BALANCE		(3,403)	(1,786)	(4,736)
Foreign currency translation adjustment, net of tax
Reclassification of a cash flow hedge into earnings, net of tax		(970)	(2,201)	(3,237)
Unrealized gain on cash flow hedges, net of tax		1,550	3,987	5,150
BALANCE		$ (2,823)		$ (2,823)

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HEDGING ACTIVITIES (Tables)

9 Months Ended

Sep. 30, 2013

Derivative Instruments And Hedging Activities Disclosure [Abstract]

Fair Value of Derivatives and Consolidated Balance Sheet Location

The following table presents, in thousands, the fair value of our derivatives and consolidated balance sheet location.

	Liability Derivatives
	September 30, 2013			December 31, 2012
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	—	Accrued expenses	$	2,346
Total derivatives		$	—		$	2,346

Impact of Interest Rate Swaps on Consolidated Statement of Operations

The following presents, in thousands, the impact of interest rate swaps on the consolidated statement of operations for the three and nine months ended September 30, 2013 and 2012, respectively.

Derivatives designated	Amount of gain recognized in OCI for the three months ended September 30,				Location of gain (loss) reclassified from OCI		Amount of gain (loss) reclassified from OCI into earnings for the three months ended September 30,
as hedging instruments	2013		2012		into net income		2013		2012
Interest rate swaps	$	—	$	580		Interest expense	$	—	$	(1,565	)
	For the nine months ended September 30,						For the nine months ended September 30,
	2013		2012				2013		2012
Interest rate swaps	$	1,786	$	1,913		Interest expense	$	2,985	$	(5,221	)

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Goodwill and Other Intangible Assets - Summary of Major Intangible Assets and Weighted Average Amortization Periods (Detail) (USD $) In Thousands, unless otherwise specified	9 Months Ended	12 Months Ended
	Sep. 30, 2013	Dec. 31, 2012
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	$ 758,209	$ 755,206
Accumulated Amortization	(513,652)	(469,534)
Net Intangible Assets	244,557	285,672
Trade Names [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	47,110	47,110
Net Intangible Assets	47,110	47,110
Trade names	Indefinite	Indefinite
Client Relationships [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	545,941	544,273
Accumulated Amortization	(411,332)	(382,359)
Net Intangible Assets	134,609	161,914
Weighted Average Amortization Period (Years)	9 years 6 months	9 years 6 months
Technology & Patents [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	121,913	120,606
Accumulated Amortization	(69,577)	(57,768)
Net Intangible Assets	52,336	62,838
Weighted Average Amortization Period (Years)	8 years 8 months 12 days	8 years 8 months 12 days
Trade Names (Finite-Lived) [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	27,351	27,319
Accumulated Amortization	(19,444)	(16,760)
Net Intangible Assets	7,907	10,559
Weighted Average Amortization Period (Years)	4 years 3 months 18 days	4 years 3 months 18 days
Other Intangible Assets [Member]
Intangible Assets Excluding Goodwill [Line Items]
Acquired Cost	15,894	15,898
Accumulated Amortization	(13,299)	(12,647)
Net Intangible Assets	$ 2,595	$ 3,251
Weighted Average Amortization Period (Years)	4 years 3 months 18 days	4 years 3 months 18 days

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LONG-TERM OBLIGATIONS

9 Months Ended

Sep. 30, 2013

Debt Disclosure [Abstract]

LONG-TERM OBLIGATIONS

5. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations, in thousands, consist of the following as of:

	September 30, 2013			December 31, 2012
Senior Secured Term Loan Facility, due 2016	$	315,274		$	1,452,506
Senior Secured Term Loan Facility, due 2018		2,084,250			965,150
11% Senior Subordinated Notes, paid in 2013		—			450,000
8 5/8% Senior Notes, due 2018		500,000			500,000
7 7/8% Senior Notes, due 2019		650,000			650,000
		3,549,524			4,017,656
Less: current maturities		(24,177	)		(25,125	)
Long-term obligations	$	3,525,347		$	3,992,531

On February 20, 2013, the Company, Wells Fargo Bank, National Association (“Wells Fargo”), as administrative agent, and the various lenders party thereto modified our senior secured credit facilities (“Senior Secured Credit Facilities”) by entering into Amendment No. 3 to Amended and Restated Credit Agreement (the “Third Amendment”), amending our Amended and Restated Credit Agreement, dated as of October 5, 2010, by and among West, Wells Fargo, as administrative agent, and the various lenders party thereto, as lenders (as amended by Amendment No. 1 to Amended and Restated Credit Agreement, dated as of August 15, 2012, Amendment No. 2 to Amended and Restated Credit Agreement, dated as of October 24, 2012, and the Third Amendment, the “Amended Credit Agreement”).

The Third Amendment provided for a reduction in the applicable margins and interest rate floors of all term loans, extended the maturity of a portion of the term loans due July 2016 to June 2018 and added a further step down to the applicable margins of all term loans upon satisfaction of certain conditions. As of September 30, 2013, we had outstanding the following senior secured term loans:

• Term loans in an aggregate principal amount of approximately $2.1 billion (the “2018 Maturity Term Loans”). The 2018 Maturity Term Loans will mature on June 30, 2018, and the interest rate margins applicable to the 2018 Maturity Term Loans were 2.75%, for LIBOR rate loans, and 1.75%, for base rate loans; and

• Term loans in an aggregate principal amount of approximately $315.3 million (the “2016 Maturity Term Loans”; and, together with the 2018 Maturity Term Loans, the “Term Loans”). The 2016 Maturity Term Loans will mature on July 15, 2016, and the interest rate margins applicable to the 2016 Maturity Term Loans were 2.25%, for LIBOR rate loans, and 1.25%, for base rate loans.

The interest rate margins are subject to a 0.50% increase in the event our leverage ratio as of the end of our quarterly reporting period exceeds 4.75:1.00. As of September 30, 2013, our total leverage ratio was less than the 4.75:1.00. The Amended Credit Agreement also provided for interest rate floors applicable to the Term Loans. The interest rate floors are 1.00%, for LIBOR rate loans, and 2.00%, for base rate loans.

In connection with the Third Amendment, we incurred refinancing expenses of approximately $24.2 million for the soft-call premium paid to holders of term loans outstanding prior to the effectiveness of the Third Amendment and $6.2 million for other fees and expenses. These costs were capitalized as deferred financing costs and will be amortized over the life of the Amended Credit Agreement.

On April 26, 2013, we redeemed the entire outstanding $450.0 million principal amount of our 11% Senior Subordinated Notes (“Senior Subordinated Notes”). The redemption price was 103.667% of the principal amount of the Senior Subordinated Notes. In addition, we paid accrued and unpaid interest on the redeemed Senior Subordinated Notes up to, but not including, the Redemption Date. Following this redemption, none of the Senior Subordinated Notes remained outstanding. We recorded the $16.5 million subordinated debt call premium in other non-operating expense. Upon completion of the redemption, we recorded other non-operating expense of $6.6 million for the remaining amortization of the balance of deferred financing costs associated with the Senior Subordinated Notes.

On August 26, 2013, the revolving trade accounts receivable financing facility between West Receivables LLC, a wholly-owned, bankruptcy-remote direct subsidiary of West Receivables Holdings LLC and Wells Fargo was amended and extended. The amended and extended facility provides for $185.0 million in available financing and its term was extended to June 30, 2018. The amended and extended facility also reduced the unused commitment fee to 0.45% from 0.50% and lowered the LIBOR spread on borrowings to 135 basis points from 150 basis points. Under the amended and extended facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes. West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed consolidated financial statements included elsewhere in this report.

At September 30, 2013, we were in compliance with our debt covenants.

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ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

9 Months Ended

Sep. 30, 2013

Accounting Policies [Abstract]

ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

1. ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description: West Corporation (the “Company” or “West”) is a leading provider of technology-driven communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. We offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business process outsourcing and telephony / interconnect services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia-Pacific, Latin America and South America.

We operate in two business segments:

• Unified Communications, including conferencing and collaboration services, event services, Internet Protocol (“IP”)-based unified communication solutions, and alerts and notification services; and

• Communication Services, including emergency communication services, automated call processing, telephony / interconnect services and agent-based services.

Unified Communications

— Conferencing & Collaboration Services. Operating under the InterCall^® brand, we are the largest conferencing services provider in the world based on conferencing revenue, according to Wainhouse Research. We managed approximately 134 million conference calls in 2012, an 11% increase over 2011. We provide our clients with an integrated global suite of meeting services.

— Event Services. InterCall offers multimedia platforms designed to give our clients the ability to create, manage, distribute and reuse content internally and externally. Through a combination of proprietary products and strategic partnerships, our clients have the tools to support all of their internal and external multimedia requirements.

— IP-Based Unified Communications Solutions. We provide our clients with enterprise class IP-based communications solutions enabled by our technology. We offer hosted IP-private branch exchange and enterprise call management, hosted and managed multi-protocol label switching network solutions, unified communications partner solution portfolio services, cloud-based security services, integrated conferencing/desktop messaging and presence tools, and professional services and systems integration expertise.

— Alerts & Notification Services. Our technology platforms allow clients to manage and deliver automated, proactive and personalized communications. We use multiple delivery channels (voice, text messaging, email, social media and fax), based on the preference of the recipient. For example, we deliver patient notifications and send and confirm appointments and prescription reminders on behalf of our healthcare clients; send and receive automated outage notifications on behalf of our utility clients; and transmit emergency evacuation notices on behalf of municipalities.

Communication Services

— Emergency Communications Services. We believe we are one of the largest providers of emergency communications services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens. Our clients generally enter into long-term contracts and fund their obligations through monthly charges on users’ telephone bills.

— Automated Call Processing. We believe we have developed a best-in-class automated customer service platform. Our services allow our clients to effectively communicate with their customers through inbound and outbound interactive voice response applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, we also provide analyses that help our clients improve their automated communications strategy. Our open standards-based platform allows the flexibility to integrate new capabilities, such as mobility, social media and cloud-based services.

— Telephony / Interconnect Services. Our telephony / interconnect services support the merging of traditional telecom, mobile and IP technologies to service providers and enterprises. We are a leading provider of local and national tandem switching services to carriers throughout the United States. We leverage our proprietary customer traffic information system, sophisticated call routing and control facility to provide tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (“VoIP”) companies.

— Agent-Based Services. We provide our clients with large-scale, agent-based services. We target opportunities that allow our agent-based services to be a part of larger strategic client engagements and with clients for whom these services can add value. We believe that we are known in the industry as a premium provider of these services. We offer a flexible model that includes on-shore, off-shore and virtual home-based agent capabilities to fit our clients’ needs.

Basis of Consolidation – The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2012. All intercompany balances and transactions have been eliminated. Our results for the three and nine months ended September 30, 2013 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Reverse Stock Split – On March 8, 2013, we completed a 1-for-8 reverse stock split and amended our Amended and Restated Certificate of Incorporation by filing an amendment with the Delaware Secretary of State. We also adjusted the share amounts under our executive incentive plan and nonqualified deferred compensation plan as a result of the 1-for-8 reverse stock split. All numbers of common shares and per common share data in the accompanying unaudited condensed consolidated financial statements and related notes have been retroactively adjusted to give effect to the reverse stock split and the changes to the Amended and Restated Certificate of Incorporation of the Company.

Initial Public Offering – On March 27, 2013, we completed an initial public offering (“IPO”) of 21,275,000 shares of common stock, par value $0.001 per share.

Dividend – Subject to legally available funds, we intend to pay a quarterly cash dividend. We anticipate funding our dividend with cash generated by our operations. The declaration and payment of all future dividends, if any, will be at the sole discretion of our Board of Directors. On each of May 16, 2013 and August 22, 2013, we paid a $0.225 per common share quarterly dividend. The total dividend paid was $18.8 million to shareholders of record as of the close of business on May 6, 2013 and August 12, 2013, respectively, for a total of $37.6 million. In August 2012, a special dividend and dividend equivalent was declared. During the nine months ended September 30, 2013, dividends and dividend equivalents of $0.2 million were paid on options and restricted stock that vested during this period and were subject to the special dividend. In addition, approximately $0.2 million of the special dividend equivalent remains accrued at September 30, 2013 and will be paid as the stock options vest over the next two and one-quarter years.

Use of Estimates - The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition – In our Unified Communications segment, conferencing and event services are generally billed and revenue recognized on a per participant minute basis. Web services are generally billed and revenue recognized on a per participant minute basis or, in the case of operating license arrangements, generally billed in advance and revenue recognized ratably over the service life period, IP-based services are generally billed and revenue recognized on a per seat basis and alerts and notification services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services.

Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communication services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters. Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Cash and Cash Equivalents – We consider short-term investments with original maturities of three months or less at acquisition to be cash equivalents.

Trust and Restricted Cash – Trust cash represents cash collected on behalf of our clients that has not yet been remitted to them. A related liability is recorded in accounts payable until settlement with the respective clients. Restricted cash primarily represents cash held as collateral for certain letters of credit.

Foreign Currency and Translation of Foreign Subsidiaries – The functional currencies of our foreign operations are the respective local currencies. All assets and liabilities of our foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Recent Accounting Pronouncements – In July 2012, the FASB issued ASU No. 2012-02, Intangibles-Goodwill and Other (Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment (ASU 2012-02), allowing entities the option to first assess qualitative factors to determine whether it is necessary to perform the quantitative impairment test. If the qualitative assessment indicates it is more-likely-than-not that the fair value of an indefinite-lived intangible asset is less than its carrying amount, the quantitative impairment test is required. Otherwise, no testing is required. ASU 2012-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

In February 2013, the FASB issued ASU No. 2013-02, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income (Topic 220)(ASU 2013-02), which adds additional disclosure requirements for items reclassified out of accumulated other comprehensive income (included in Note 10). ASU 2013-02 became effective for the Company January 1, 2013 and the adoption did not have an effect on our financial position, results of operations or cash flows.

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CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) (USD $) In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Statement Of Financial Position [Abstract]
Accounts receivable, allowance	$ 11,415	$ 10,439
Accumulated amortization	$ 513,652	$ 469,534
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	475,000	475,000
Common stock, shares issued	83,687	62,178
Common stock shares, outstanding	83,595	62,086
Treasury stock, shares	92	92

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Fair Value Disclosures - Additional Information (Detail) (USD $)	9 Months Ended
	Sep. 30, 2013 Swap	Dec. 31, 2012
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Interest rate swaps outstanding	0
Long term debt	$ 3,549,524,000	$ 4,017,656,000
Property and equipment Measured on non-recurring base, carrying value	347,740,000	364,896,000
Fair Value, Measurements, Nonrecurring [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Property and equipment Measured on non-recurring base, carrying value	3,700,000
Property and equipment Measured on non-recurring basis, fair value	0
Senior Notes [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Long-term debt, fair value	1,242,900,000	1,199,400,000
Long term debt	1,150,000,000	1,150,000,000
Senior Secured Term Loan Facilities [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Long-term debt, fair value	2,398,500,000	2,455,100,000
Long term debt	2,399,500,000	2,417,700,000
11% Senior Subordinated Notes, paid in 2013 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Long-term debt, fair value		468,500,000
Long term debt		$ 450,000,000

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Long Term Obligation - Summary of Long Term Obligations (Detail) (USD $) In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Debt Instrument [Line Items]
Long term debt	$ 3,549,524	$ 4,017,656
Less: current maturities	(24,177)	(25,125)
Long-term obligations	3,525,347	3,992,531
Senior Secured Term Loan Facility, due 2016 [Member]
Debt Instrument [Line Items]
Long term debt	315,274	1,452,506
Senior Secured Term Loan Facility, due 2018 [Member]
Debt Instrument [Line Items]
Long term debt	2,084,250	965,150
11% Senior Subordinated Notes, paid in 2013 [Member]
Debt Instrument [Line Items]
Long term debt		450,000
8 5/8% Senior Notes, due 2018 [Member]
Debt Instrument [Line Items]
Long term debt	500,000	500,000
7 7/8% Senior Notes, due 2019 [Member]
Debt Instrument [Line Items]
Long term debt	$ 650,000	$ 650,000

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EARNINGS PER SHARE (Tables)

9 Months Ended

Sep. 30, 2013

Earnings Per Share [Abstract]

Weighted Average Number of Shares Outstanding

	Three months ended September 30,				Nine months ended September 30,
(In thousands, except per share amounts)	2013		2012		2013		2012
Earnings Per Common Share:
Basic	$	0.55	$	0.36	$	1.20	$	1.51
Diluted	$	0.54	$	0.35	$	1.18	$	1.46
Weighted Average Number of Shares Outstanding:
Basic - Common		83,581		61,452		77,274		61,424
Dilutive Impact of Stock Options:
Common Shares		1,461		2,079		1,446		2,106
Diluted Common Shares		85,042		63,531		78,720		63,530

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Business Segments - Geographic Information by Organizational Region (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Revenue:
REVENUE	$ 665,366	$ 656,896	$ 1,998,285	$ 1,957,853
Long-Lived Assets:
Long-Lived Assets	2,658,907		2,658,907		2,687,061
Americas - United States [Member]
Revenue:
REVENUE	542,673	535,934	1,621,745	1,594,670
Long-Lived Assets:
Long-Lived Assets	2,429,976		2,429,976		2,446,090
Europe, Middle East & Africa (EMEA) [Member]
Revenue:
REVENUE	73,963	69,930	233,469	218,803
Long-Lived Assets:
Long-Lived Assets	202,180		202,180		210,902
Asia Pacific [Member]
Revenue:
REVENUE	43,184	44,964	125,572	126,760
Long-Lived Assets:
Long-Lived Assets	24,709		24,709		27,787
Americas - Other [Member]
Revenue:
REVENUE	5,546	6,068	17,499	17,620
Long-Lived Assets:
Long-Lived Assets	$ 2,042		$ 2,042		$ 2,282

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Earnings Per Share - Earnings (Loss) per Common Share (Detail) (USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Earnings Per Common Share:
Basic	$ 0.55	$ 0.36	$ 1.20	$ 1.51
Diluted	$ 0.54	$ 0.35	$ 1.18	$ 1.46
Common Class A [Member]
Earnings Per Common Share:
Basic	$ 0.55	$ 0.36	$ 1.20	$ 1.51
Diluted	$ 0.54	$ 0.35	$ 1.18	$ 1.46

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STOCK-BASED COMPENSATION

9 Months Ended

Sep. 30, 2013

Postemployment Benefits [Abstract]

STOCK-BASED COMPENSATION

8. STOCK-BASED COMPENSATION

2006 Executive Incentive Plan

Stock options granted under the West Corporation 2006 Executive Incentive Plan (“2006 EIP”) prior to 2012 vest over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. During 2012, a form of option certificate was adopted such that the 2012 grants vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

On August 15, 2012, our Board of Directors declared a special cash dividend of $8.00 per share to be paid to stockholders of record as of August 15, 2012. In addition, the Board of Directors authorized equivalent cash payments and/or adjustments to holders of outstanding stock options to reflect the payment of such dividend as required by the terms of our incentive plans. In addition, in connection with such payment, our Board of Directors accelerated the vesting of certain stock options that were granted in 2012 and scheduled to vest in 2013. The stock-based compensation recorded as a result of the accelerated vesting was $6.8 million. For options granted in 2012 and scheduled to vest in 2014 through 2016, no dividend equivalent was paid but the option exercise price was reduced by $8.00 to $25.52. Options granted prior to 2012 and options granted in 2012 originally scheduled to vest in 2013 participated in the dividend equivalent payment with no modification to the option exercise price. In conjunction with the refinancing and dividend, an appraisal of the Company was performed by Corporate Valuation Advisors, Inc., and approved by management and the Board of Directors, of the fair market value of each respective stock option grant and the underlying share of common stock both before and immediately after the dividend and refinancing. An additional $1.5 million stock-based compensation charge was recorded on option grants where the fair market value of the option and dividend equivalent paid, if any, exceeded the fair market value of the option before dividend and refinancing.

2013 Long-Term Incentive Plan

Prior to the completion of our IPO, we adopted the 2013 Long-Term Incentive Plan (“2013 LTIP”) which is intended to provide our officers, employees, non-employee directors and consultants with added incentive to remain employed by or perform services for us and align such individuals’ interests with those of our stockholders. Under the terms of the 2013 LTIP, 8,500,000 shares of common stock will be available for stock options, restricted stock or other types of equity awards granted under the LTIP, subject to adjustment for stock splits and other similar changes in capitalization. The number of available shares will be reduced by the aggregate number of shares that become subject to outstanding awards granted under the LTIP. To the extent that shares subject to an outstanding award granted under the 2013 LTIP are not issued or delivered by reason of the expiration, termination, cancellation or forfeiture of such award or by reason of the settlement of such award in cash, then such shares will again be available under the 2013 LTIP.

Stock options granted under the 2013 LTIP vest over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

2006 Executive Incentive Plan and 2013 Long-Term Incentive Plan – Stock Options

The following table presents the stock option activity under the 2006 EIP and 2013 LTIP for the nine months ended September 30, 2012 and 2013, respectively:

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2012		3,429,260			315,563		$	27.04
Granted		(2,615,000	)		2,615,000			27.52
Canceled		30,563			(30,563	)		38.88
Exercised		—			(15,213	)		14.48
Balance at September 30, 2012		844,823			2,884,787		$	27.44
Balance at January 1, 2013		850,448			2,870,413		$	27.44
Granted		(69,373	)		69,373			25.36
Canceled		59,773			(59,773	)		31.31
Exercised		—			(34,815	)		13.12
Discontinuance of the 2006 EIP		(840,848	)		—			—
2006 EIP Balance at September 30, 2013		—			2,845,198		$	27.52
2013 LTIP authorization		8,500,000			—			—
Options granted		(100,469	)		100,469			22.06
Options cancelled		2,375			2,375			22.06
Restricted stock granted		(279,039	)		—			—
Restricted stock canceled		1,124			—			—
Balance at September 30, 2013		8,123,991			2,943,292		$	27.34

At September 30, 2013, we expect that approximately 20% of options granted will be canceled or forfeited over the vesting period. At September 30, 2013, the intrinsic value of vested options with an exercise price below the closing price was approximately $1.4 milion.

The following table summarizes the information on the options granted under the 2006 EIP and 2013 LTIP at September 30, 2013:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	0.0 - $13.12		153,656		3.08	$	13.12		153,656	$	13.12
	13.13 - 33.51		2,092,881		8.55		28.88		19,747		28.88
	33.52 - 50.87		638,696		8.43		33.52		638,696		33.52
	50.87 - 84.80		58,059		5.61		62.57		41,944		62.57
$	0.0 - $84.80		2,943,292		8.18	$	29.73		854,043	$	31.17

				Options Outstanding
Executive Management Rollover Options	Options Available for Grant			Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2012		103			1,619,834		$	5.54
Canceled		—			—			—
Exercised		—			(249,333	)		5.93
Balance at September 30, 2012		103			1,370,501		$	5.47
Balance at January 1, 2013		103			287,578		$	5.47
Canceled		23			(23	)		—
Discontinuance of the 2006 EIP		(126	)		—			—
Exercised		—			(183,845	)		5.47
Balance at September 30, 2013		—			103,710		$	5.47

The executive rollover options are fully vested and have an average remaining life of 0.9 years. The aggregate intrinsic value of these options at September 30, 2013 was approximately $1.7 million.

We account for the stock option grants under the 2006 EIP and 2013 LTIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation. We estimate the fair value of option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table:

Grant Date	July 30, 2013			February 1, 2013			March 30, 2012
Risk-free interest rate		1.70	%		1.09	%		1.35	%
Dividend yield		4.08	%		0.00	%		0.00	%
Expected volatility		36.02	%		34.50	%		34.70	%
Expected life (years)		6.25			6.25			6.25
Fair value of option award	$	5.13		$	9.04		$	12.24

The risk-free interest rate for periods within the expected life of the option is based on the zero-coupon U.S. government treasury strip with a maturity which approximates the expected life of the option at the time of grant.

There was approximately $15.8 million and $17.5 million of unrecorded and unrecognized compensation expense related to unvested, share based compensation stock options under the 2006 EIP and 2013 LTIP at September 30, 2013 and 2012, respectively, which will be recognized over the remaining vesting period.

The options awarded on February 1, 2013 were made under the 2006 EIP and prior to a decision to pay quarterly dividends. No further grants or awards are expected to be made under the 2006 EIP.

Restricted Stock

In connection with our IPO, our compensation committee accelerated the vesting of all remaining unvested shares subject to the restricted stock award and special bonus agreements and restricted stock award agreements entered into pursuant to the 2006 EIP. The acceleration resulted in the vesting of an aggregate of 42,562 shares of common stock. As a result of the accelerated vesting, $1.2 million of stock-based compensation was recognized in SG&A during the nine months ended September 30, 2013.

Upon consummation of our IPO, we paid each of our non-employee directors who are not affiliated with our Sponsors fully vested 5,000 shares of common stock.

On July 30, 2013, 269,039 shares of restricted stock were granted to certain employees of West Corporation at a market price of $22.06. These restricted shares vest over a period of three years with one-third of the restricted shares becoming unrestricted on each of the first through third anniversaries of the award.

Stock-Based Compensation Expense

For the three months ended September 30, 2013 and 2012, stock-based compensation expense was $3.1 million and $20.6 million, respectively. For the nine months ended September 30, 2013 and 2012, stock-based compensation expense was $8.2 million and $23.3 million, respectively. The decrease is primarily due to the adjustments made for certain option exercise prices, accelerated vesting and the special dividend equivalents paid to option holders during the three months ended September 30, 2012.

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ACCRUED EXPENSES

9 Months Ended

Sep. 30, 2013

Other Liabilities Disclosure [Abstract]

ACCRUED EXPENSES

4. ACCRUED EXPENSES

Accrued expenses, in thousands, consisted of the following as of:

	September 30, 2013		December 31, 2012
Deferred revenue and customer deposits, net of long-term deferred revenue of $35,916 and $33,286	$	94,718	$	93,144
Accrued wages		78,366		47,240
Accrued phone		46,753		36,105
Interest payable		43,860		39,868
Accrued other taxes (non-income related)		39,121		38,608
Income taxes payable		16,738		4,336
Accrued employee benefit costs		7,042		11,414
Accrued lease expense		2,855		8,392
Other current liabilities		25,074		33,189
	$	354,527	$	312,296

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Financial Information for Subsidiary Guarantors and Subsidiary Non - Guarantors - Supplemental Condensed Consolidating Statements of Operations (Parenthetical) (Detail) (USD $) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Condensed Financial Statements, Captions [Line Items]
Foreign currency translation adjustments, tax	$ (3,744)	$ (2,386)	$ (494)	$ (252)
Reclassification of cash flow hedges into earnings, tax	0	595	1,349	1,984
Unrealized gain on cash flow hedges, tax	0	(950)	(2,444)	(3,156)
Parent / Issuer [Member]
Condensed Financial Statements, Captions [Line Items]
Foreign currency translation adjustments, tax	(3,744)	(2,386)	(494)	(252)
Reclassification of cash flow hedges into earnings, tax		595
Unrealized gain on cash flow hedges, tax				(3,156)
Guarantor Subsidiaries [Member]
Condensed Financial Statements, Captions [Line Items]
Foreign currency translation adjustments, tax	(3,744)	(2,386)	(494)	(252)
Reclassification of cash flow hedges into earnings, tax		595
Unrealized gain on cash flow hedges, tax				(3,156)
Non-Guarantor Subsidiaries [Member]
Condensed Financial Statements, Captions [Line Items]
Foreign currency translation adjustments, tax	(3,744)	(2,386)	(494)	(252)
Reclassification of cash flow hedges into earnings, tax		595
Unrealized gain on cash flow hedges, tax				(3,156)
Eliminations and Consolidating Entries [Member]
Condensed Financial Statements, Captions [Line Items]
Foreign currency translation adjustments, tax	(3,744)	(2,386)	(494)	(252)
Reclassification of cash flow hedges into earnings, tax		595
Unrealized gain on cash flow hedges, tax				$ (3,156)

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BUSINESS SEGMENTS

9 Months Ended

Sep. 30, 2013

Segment Reporting [Abstract]

BUSINESS SEGMENTS

11. BUSINESS SEGMENTS

We operate in two business segments:

Unified Communications, including conferencing and collaboration services, event services, IP-based unified communication solutions and alerts and notification services; and

Communication Services, including emergency communications, automated call processing, telephony / interconnect services and agent-based services.

	For the three months ended September 30,						For the nine months ended September 30,
	2013			2012			2013			2012
	(amounts in thousands)
Revenue:
Unified Communications	$	370,751		$	359,007		$	1,121,188		$	1,088,181
Communication Services		306,186			300,847			899,415			877,811
Intersegment eliminations		(11,571	)		(2,958	)		(22,318	)		(8,139	)
Total	$	665,366		$	656,896		$	1,998,285		$	1,957,853
Operating Income:
Unified Communications	$	99,335		$	96,345		$	287,169		$	293,286
Communication Services		24,091			20,947			64,285			59,747
Total	$	123,426		$	117,292		$	351,454		$	353,033
Depreciation and Amortization (Included in operating income)
Unified Communications	$	23,121		$	21,840		$	66,644		$	66,323
Communication Services		22,677			24,468			67,934			69,530
Total	$	45,798		$	46,308		$	134,578		$	135,853
Capital Expenditures:
Unified Communications	$	13,945		$	17,489		$	38,386		$	39,023
Communication Services		13,628			15,721			35,795			38,197
Corporate		1,824			1,499			3,913			6,873
Total	$	29,397		$	34,709		$	78,094		$	84,093

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Assets:
Unified Communications	$	1,651,969	$	1,629,019
Communication Services		1,399,894		1,437,695
Corporate		428,817		381,439
Total	$	3,480,680	$	3,448,153

For the three months ended September 30, 2013 and 2012, our largest 100 clients represented 56% and 60% of our total revenue, respectively. For the nine months ended September 30, 2013 and 2012, our largest 100 clients represented 55% and 57% of our total revenue, respectively. For the three months ended September 30, 2013, our largest client, AT&T, represented 10% of our aggregate revenue. For the nine months ended September 30, 2013, no client represented 10% or more of our aggregate revenue. For the three and nine months ended September 30, 2012, no client represented 10% or more of our aggregate revenue.

Platform-based service revenue includes services provided in both the Unified Communications and Communication Services segments, while agent-based service revenue is provided in the Communication Services segment. During the three months ended September 30, 2013 and 2012, revenue from platform-based services was $483.0 million and $472.7 million, respectively. During the nine months ended September 30, 2013 and 2012, revenue from platform-based services was $1,459.4 million and $1,406.6 million, respectively. During the three months ended September 30, 2013 and 2012, revenue from agent-based services was $185.1 million and $186.9 million, respectively. During the nine months ended September 30, 2013 and 2012, revenue from agent-based services was $547.1 million and $558.9 million, respectively.

For the three months ended September 30, 2013 and 2012, revenues from non-U.S. countries were approximately 18% of consolidated revenues in both periods. For the nine months ended September 30, 2013 and 2012, revenues from non-U.S. countries were approximately 19% of consolidated revenues in both periods. During these periods no individual foreign country accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, in thousands, is noted below:

	For the three months ended September 30,				For the nine months ended September 30,
	2013		2012		2013		2012
	(amounts in thousands)
Revenue:
Americas - United States	$	542,673	$	535,934	$	1,621,745	$	1,594,670
Europe, Middle East & Africa (EMEA)		73,963		69,930		233,469		218,803
Asia Pacific		43,184		44,964		125,572		126,760
Americas - Other		5,546		6,068		17,499		17,620
Total	$	665,366	$	656,896	$	1,998,285	$	1,957,853

	As of September 30, 2013		As of December 31, 2012
	(amounts in thousands)
Long-Lived Assets:
Americas - United States	$	2,429,976	$	2,446,090
Europe, Middle East & Africa (EMEA)		202,180		210,902
Asia Pacific		24,709		27,787
Americas - Other		2,042		2,282
Total	$	2,658,907	$	2,687,061

The aggregate loss on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $2.9 million and $1.2 million for the three months ended September 30, 2013 and 2012, respectively. The aggregate loss on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $4.0 million and $2.4 million for the nine months ended September 30, 2013 and 2012, respectively.

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EARNINGS PER SHARE

9 Months Ended

Sep. 30, 2013

Earnings Per Share [Abstract]

EARNINGS PER SHARE

9. EARNINGS PER SHARE

Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Nonqualified Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

	Three months ended September 30,				Nine months ended September 30,
(In thousands, except per share amounts)	2013		2012		2013		2012
Earnings Per Common Share:
Basic	$	0.55	$	0.36	$	1.20	$	1.51
Diluted	$	0.54	$	0.35	$	1.18	$	1.46
Weighted Average Number of Shares Outstanding:
Basic - Common		83,581		61,452		77,274		61,424
Dilutive Impact of Stock Options:
Common Shares		1,461		2,079		1,446		2,106
Diluted Common Shares		85,042		63,531		78,720		63,530

Diluted earnings per share are computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that have a dilutive effect on earnings per share. At September 30, 2013, 2,691,542 stock options were outstanding with an exercise price equal to or exceeding the market value of our common stock that were therefore excluded from the computation of shares contingently issuable upon exercise of the options. At September 30, 2012, for purposes of calculating the diluted earnings per share for the common shares, 2,686,313 options outstanding to purchase common shares were excluded from the computation of diluted common shares outstanding as the income allocable to the common shares was a loss, therefore the effect was anti-dilutive.

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Document and Entity Information	9 Months Ended
	Sep. 30, 2013	Oct. 25, 2013
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2013
Document Fiscal Year Focus	2013
Document Fiscal Period Focus	Q3
Trading Symbol	WSTC
Entity Registrant Name	WEST CORP
Entity Central Index Key	0001024657
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Common Stock, Shares Outstanding		83,612,330

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

9 Months Ended

Sep. 30, 2013

Equity [Abstract]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

10. ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

Activity within accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012, were as follows (net of tax):

	Foreign Currency Translation			Cash Flow Hedges			Accumulated Other Comprehensive Income (Loss)
BALANCE, July 1, 2013	$	(26,648	)	$	—		$	(26,648	)
Foreign currency translation adjustment, net of tax of $(3,744)		6,109			—			6,109
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
BALANCE, January 1, 2013	$	(21,345	)	$	(1,786	)	$	(23,131	)
Foreign currency translation adjustment, net of tax of $(494)		806			—			806
Reclassification of cash flow hedge into earnings, net of tax of $1,349 (1)		—			(2,201	)		(2,201	)
Unrealized gain on cash flow hedges, net of tax of $(2,444)		—			3,987			3,987
BALANCE, September 30, 2013	$	(20,539	)	$	—		$	(20,539	)
	Foreign Currency Translation			Cash Flow Hedges			Other Comprehensive Income (Loss)
BALANCE, July 1, 2012	$	(30,782	)	$	(3,403	)	$	(34,185	)
Foreign currency translation adjustment, net of tax of $(2,386)		3,893			—			3,893
Reclassification of cash flow hedge into earnings, net of tax of $595 (1)		—			(970	)		(970	)
Unrealized gain on cash flow hedges, net of tax of $(950)		—			1,550			1,550
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)
BALANCE, January 1, 2012	$	(27,300	)	$	(4,736	)	$	(32,036	)
Foreign currency translation adjustment, net of tax of $(252)		411			—			411
Reclassification of cash flow hedge into earnings, net of tax of $1,984 (1)		—			(3,237	)		(3,237	)
Unrealized gain on cash flow hedges, net of tax of $(3,156)		—			5,150			5,150
BALANCE, September 30, 2012	$	(26,889	)	$	(2,823	)	$	(29,712	)

(1) Recorded as interest expense in the condensed consolidated statement of operations.

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Earnings Per Share - Additional Information (Detail)	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Earnings Per Share [Abstract]
Options outstanding to purchase Class A shares	2,691,542	2,686,313

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Earnings Per Share - Weighted Average Number of Shares Outstanding (Detail) In Thousands, unless otherwise specified	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Weighted Average Number of Shares Outstanding:
Basic-Common	83,581	61,452	77,274	61,424
Dilutive Impact of Stock Options:
Common Shares	1,461	2,079	1,446	2,106
Diluted Common Shares	85,042	63,531	78,720	63,530