10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2012

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from              to             

Commission File Number 000-21771

West Corporation

(Exact name of registrant as specified in its charter)

DELAWARE	47-0777362
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)
11808 Miracle Hills Drive, Omaha, Nebraska	68154
(Address of principal executive offices)	(Zip Code)

Registrant’s telephone number, including area code: (402) 963-1200

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ¨    No  x

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	¨	Accelerated filer	¨
Non-accelerated filer	x	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

At July 25, 2012, 491,076,652.2403 shares of the registrant’s common stock were outstanding.

INDEX

			Page No.
PART I. FINANCIAL INFORMATION				3
	Item 1.	Financial Statements
		Report of Independent Registered Public Accounting Firm		3
		Condensed Consolidated Statements of Operations — Three and Six Months Ended June 30, 2012 and 2011 (unaudited)		4
		Condensed Consolidated Statements of Comprehensive Income — Three and Six Months Ended June 30, 2012 and 2011 (unaudited)		5
		Condensed Consolidated Balance Sheets — June 30, 2012 (unaudited) and December 31, 2011		6
		Condensed Consolidated Statements of Cash Flows — Six Months Ended June 30, 2012 and 2011 (unaudited)		7
		Condensed Consolidated Statements of Stockholders’ Deficit — Six Months Ended June 30, 2012 and 2011 (unaudited)		8
		Notes to Condensed Consolidated Financial Statements (unaudited)		9
	Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations		37
	Item 3.	Quantitative and Qualitative Disclosures About Market Risk		52
	Item 4.	Controls and Procedures		53
PART II. OTHER INFORMATION				53
	Item 1.	Legal Proceedings		53
	Item 6.	Exhibits		53
SIGNATURES				54
EXHIBIT INDEX				55

In this report, “West,” the “Company”, “we,” “us” and “our” refers to West Corporation and subsidiaries.

2

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of

West Corporation and subsidiaries

Omaha, Nebraska

We have reviewed the accompanying condensed consolidated balance sheet of West Corporation and subsidiaries (the “Company”) as of June 30, 2012, and the related condensed consolidated statements of operations and of comprehensive income for the three-month and six-month periods ended June 30, 2012 and 2011, and of stockholders’ deficit and of cash flows for the six-month periods ended June 30, 2012 and 2011. These interim financial statements are the responsibility of the Company’s management.

We conducted our reviews in accordance with the standards of the Public Company Accounting Oversight Board (United States). A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the Public Company Accounting Oversight Board (United States), the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

Based on our reviews, we are not aware of any material modifications that should be made to such condensed consolidated interim financial statements for them to be in conformity with accounting principles generally accepted in the United States of America.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheet of West Corporation and subsidiaries as of December 31, 2011, and the related consolidated statements of operations, comprehensive income, stockholders’ deficit, and cash flows for the year then ended (not presented herein); and in our report dated February 13, 2012, we expressed an unqualified opinion on those consolidated financial statements. In our opinion, the information set forth in the accompanying condensed consolidated balance sheet as of December 31, 2011 is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

/s/ Deloitte & Touche LLP

Omaha, Nebraska

July 27, 2012

3

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS EXCEPT PER SHARE AMOUNTS)

(UNAUDITED)

	Three Months Ended June 30,						Six Months Ended June 30,
	2012			2011			2012			2011
REVENUE	$	661,895		$	622,820		$	1,300,957		$	1,233,638
COST OF SERVICES		307,286			276,220			598,988			547,823
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		233,110			223,849			466,228			444,257
OPERATING INCOME		121,499			122,751			235,741			241,558
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $82, $118, $184 and $217		(60,625	)		(68,418	)		(122,687	)		(136,143	)
Other		(1,691	)		1,120			1,039			5,812
Other expense		(62,316	)		(67,298	)		(121,648	)		(130,331	)
INCOME BEFORE INCOME TAX EXPENSE		59,183			55,453			114,093			111,227
INCOME TAX EXPENSE		22,489			21,075			43,355			42,269
NET INCOME	$	36,694		$	34,378		$	70,738		$	68,958
EARNINGS (LOSS) PER COMMON SHARE:
Basic Class L		N/A		$	4.58			N/A		$	8.97
Diluted Class L		N/A		$	4.39			N/A		$	8.60
Basic Common	$	0.07		$	(0.13	)	$	0.14		$	(0.23	)
Diluted Common	$	0.07		$	(0.13	)	$	0.14		$	(0.23	)
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic Class L Shares		N/A			9,972			N/A			9,985
Dilutive impact of potential common shares from stock options		N/A			429			N/A			425
Diluted Class L Shares		N/A			10,401			N/A			10,410
Basic Common		491,009			87,834			490,763			87,936
Diluted Common		508,376			87,834			508,201			87,936

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

4

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Three Months Ended June 30,						Six Months Ended June 30,
	2012			2011			2012			2011
Net income	$	36,694		$	34,378		$	70,738		$	68,958
Foreign currency translation adjustments, net of tax of $6,871, $(4,778), $2,134 and $(6,166)		(11,210	)		7,795			(3,482	)		10,060
Reclassification of a cash flow hedge into earnings, net of tax of $0, $(1,193), $0 and $(2,386)		—			1,946			—			3,891
Unrealized gain (loss) on cash flow hedges, net of tax of $(549), $152, $(817) and $(1,320)		896			(248	)		1,333			2,154
Comprehensive income — West Corporation	$	26,380		$	43,871		$	68,589		$	85,063

The accompanying notes are an integral part of these condensed consolidated financial statements, unaudited.

5

WEST CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	June 30, 2012			December 31, 2011
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	84,855		$	93,836
Trust and restricted cash		14,595			16,446
Accounts receivable, net of allowance of $10,264 and $11,627		456,039			413,813
Deferred income taxes receivable		19,170			10,068
Prepaid assets		47,284			37,042
Other current assets		53,929			50,581
Total current assets		675,872			621,786
PROPERTY AND EQUIPMENT:
Property and equipment		1,168,331			1,133,070
Accumulated depreciation and amortization		(821,958	)		(782,215	)
Total property and equipment, net		346,373			350,855
GOODWILL		1,811,086			1,762,635
INTANGIBLE ASSETS, net of accumulated amortization of $445,508 and $424,705		320,040			333,147
OTHER ASSETS		180,225			159,095
TOTAL ASSETS	$	3,333,596		$	3,227,518
LIABILITIES AND STOCKHOLDERS’ DEFICIT
CURRENT LIABILITIES:
Accounts payable	$	77,880		$	79,439
Accrued expenses		322,595			323,436
Current maturities of long-term debt		15,425			15,425
Total current liabilities		415,900			418,300
LONG-TERM OBLIGATIONS, less current maturities		3,493,228			3,500,940
DEFERRED INCOME TAXES		138,388			121,521
OTHER LONG-TERM LIABILITIES		110,069			83,170
Total liabilities		4,157,585			4,123,931
COMMITMENTS AND CONTINGENCIES (Note 11)
STOCKHOLDERS’ DEFICIT
Common stock $0.001 par value, $1,000,000 shares authorized, 491,463, and 490,650 shares issued and 491,072 and 490,271 shares outstanding		491			491
Additional paid-in capital		1,699,363			1,695,477
Retained deficit		(2,485,787	)		(2,556,525	)
Accumulated other comprehensive loss		(34,185	)		(32,036	)
Treasury stock at cost (391 and 379 shares)		(3,871	)		(3,820	)
Total stockholders’ deficit		(823,989	)		(896,413	)
TOTAL LIABILITIES AND STOCKHOLDERS’ DEFICIT	$	3,333,596		$	3,227,518

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

6

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

(UNAUDITED)

	Six Months Ended June 30,
	2012			2011
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income	$	70,738		$	68,958
Adjustments to reconcile net income to net cash flows from operating activities:
Depreciation		53,196			51,297
Amortization		36,349			32,488
Asset impairment		3,715			—
Provision for share based compensation		2,650			2,303
Deferred income tax expense		7,707			20,005
Amortization of debt acquisition costs		6,786			6,693
Other		171			161
Changes in operating assets and liabilities, net of business acquisitions:
Accounts receivable		(31,278	)		(42,507	)
Other assets		(36,340	)		(13,086	)
Accounts payable		2,566			4,541
Accrued expenses, other liabilities and income tax payable		19,114			17,572
Net cash flows from operating activities		135,374			148,425
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $1,350 and $4,780		(77,201	)		(188,914	)
Purchases of property and equipment		(58,429	)		(49,378	)
Other		—			90
Net cash flows from investing activities		(135,630	)		(238,202	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		305,800			369,500
Payments on revolving credit and accounts receivable securitization facilities		(305,800	)		(294,000	)
Principal repayments on long-term obligations		(7,712	)		(17,201	)
Repurchase of common stock		(51	)		(4,617	)
Payments of capital lease obligations		(35	)		(460	)
Other		380			(262	)
Net cash flows from financing activities		(7,418	)		52,960
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		(1,307	)		6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS		(8,981	)		(30,023	)
CASH AND CASH EQUIVALENTS, Beginning of period		93,836			97,793
CASH AND CASH EQUIVALENTS, End of period	$	84,855		$	67,770
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	$	124,320		$	117,788
Cash paid during the period for income taxes, net of refunds of $1,858 and $1,440	$	43,132		$	16,719
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Accrued obligations for the purchase of property and equipment	$	6,481		$	7,292

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

7

WEST CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ DEFICIT

(AMOUNTS IN THOUSANDS )

(UNAUDITED)

	Common Stock		Additional Paid-in Capital			Retained Deficit			Treasury Stock			Other Comprehensive Income (Loss)			Total Stockholders’ Deficit
BALANCE, January 1, 2012	$	491	$	1,695,477		$	(2,556,525	)	$	(3,820	)	$	(32,036	)	$	(896,413	)
Net income							70,738									70,738
Foreign currency translation adjustment, net of tax of $2,134													(3,482	)		(3,482	)
Unrealized gain on cash flow hedges, net of tax of $(817)													1,333			1,333
Purchase of stock (12,000 shares)										(51	)					(51	)
Executive Deferred Compensation Plan contributions				1,783												1,783
Stock options exercised including related tax benefits (645,582 shares)				82												82
Share based compensation				2,021												2,021
BALANCE, June 30, 2012	$	491	$	1,699,363		$	(2,485,787	)	$	(3,871	)	$	(34,185	)	$	(823,989	)
BALANCE, January 1, 2011	$	88	$	—		$	(2,516,315	)	$	(1,023	)	$	(26,250	)	$	(2,543,500	)
Net income							68,958									68,958
Foreign currency translation adjustment, net of tax of $(6,166)													10,060			10,060
Reclassification of cash flow hedges into earnings, net of tax of $(2,386)													3,891			3,891
Unrealized gain on cash flow hedges, net of tax of $(1,320)													2,154			2,154
Purchase of stock (194,764 shares)										(2,055	)					(2,055	)
Executive Deferred Compensation Plan contributions				1,668												1,668
Stock options exercised including related tax benefits (12,000 shares)				24												24
Share based compensation				1,038												1,038
Accretion of Class L common stock priority return preference				(2,730	)		(86,825	)								(89,555	)
BALANCE, June 30, 2011	$	88	$	—		$	(2,534,182	)	$	(3,078	)	$	(10,145	)	$	(2,547,317	)

The accompanying notes are an integral part of these condensed consolidated financial statements (unaudited).

8

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

1. ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description — West Corporation (the “Company” or “West”) is a leading provider of technology-driven communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications and business processing outsourcing. Our services provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America.

We operate in two business segments:

• Unified Communications, including conferencing and collaboration services, event services, alerts and notification services and IP-based unified communication solutions; and

• Communication Services, including emergency communication services, automated call processing, agent-based services and telephony / interconnect services.

Unified Communications

— Conferencing & Collaboration Services. Operating under the InterCall^® brand, we are the largest conferencing services provider in the world based on conferencing revenue, according to Wainhouse Research. We managed approximately 121 million conference calls in 2011, a 13 percent increase over 2010. We provide our clients with an integrated global suite of meeting services. These include on-demand audio conferencing services, video managed services and web collaboration tools that allow clients to make presentations and share applications and documents over the Internet.

— Event Services. InterCall offers an event services team to help clients who would like extra assistance planning, conducting and gathering report information for large scale or high-value meetings or conferences. Event services include audio and video webcasting services, virtual event design and hosting, operator-assisted audio conferencing services and web event services.

— Alerts & Notifications Services. Our technology platforms allow clients to manage and deliver automated, proactive and personalized communications. We use multiple delivery channels (voice, text messaging, email, social media and fax) based on the preference of the recipient. For example, we deliver patient notifications, send and confirm appointments and prescription reminders on behalf of our healthcare clients, provide travelers with flight arrival and departure updates on behalf of our transportation clients, send and receive automated outage notifications on behalf of our utility clients and transmit emergency evacuation notices on behalf of municipalities. Our scalable platform enables a high volume of messages to be sent in a short amount of time. Our platform also enables two-way communication which allows the recipients of a message to respond with relevant information to our clients.

— IP-Based Unified Communications Solutions. We provide our clients with enterprise class IP-based communications solutions enabled by our technology. We offer hosted IP-private branch exchange (“PBX”) and enterprise call management, hosted and managed multi-protocol label switching (“MPLS”) network solutions, unified communications partner solution portfolio services, cloud-based security services, integrated conferencing/desktop messaging and presence tools, and professional services and systems integration expertise.

9

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Communication Services

— Emergency Communications Services. We believe we are one of the largest providers of emergency communications services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens. Our clients generally enter into long-term contracts and fund their obligations through monthly charges on users’ telephone bills.

— Automated Call Processing. We believe we have developed a best-in-class automated customer service platform. Our services allow our clients to effectively communicate with their customers through inbound and outbound interactive voice response (“IVR”) applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, we also provide analyses that help our clients improve their automated communications strategy. Our open standards-based platform allows the flexibility to integrate new capabilities, such as mobility, social media and cloud-based services.

— Agent-Based Services. We provide our clients with large-scale, agent-based services, including inbound customer care, customer retention, business-to-business, account management, receivables management, overpayment identification and recovery solutions, as well as direct response and language services. We target opportunities to provide our agent-based services as part of larger strategic client engagements and with clients for whom these services can add value. We believe that we are known in the industry as a premium provider of these services. We have a flexible model that offers on-shore, off-shore and virtual home-based capabilities to fit our clients’ needs.

— Telephony / Interconnect Services. Our Telephony / Interconnect services support the merging of traditional telecom, mobile and IP technologies to service providers and enterprises. We are a leading provider of local and national tandem switching services in the middle mile to carriers throughout the United States. We leverage our proprietary customer traffic information system, sophisticated call routing and control facility to provide tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (“VoIP”) companies. We entered this market through the acquisition of HyperCube LLC (“HyperCube”) in March, 2012.

Basis of Consolidation — The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2011. All intercompany balances and transactions have been eliminated. Our results for the three and six months ended June 30, 2012 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Use of Estimates — The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

10

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Revenue Recognition — In our Unified Communications segment, our conferencing and collaboration services, event services and IP-based unified communications solutions are generally billed and revenue recognized on a per participant minute basis or per seat basis and our alerts and notifications services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services. Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communications services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Nonrefundable up-front fees and related costs are recognized ratably over the term of the contract except in certain instances where the future benefit is linked to the customer relationship, which may necessitate a longer recognition period.

Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters.

Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Conversion — On December 30, 2011, we completed the conversion of our outstanding Class L Common Stock into shares of Class A Common Stock (the “Conversion”) by filing amendments to our amended and restated certificate of incorporation (the “Charter Amendments”) with the Delaware Secretary of State. Upon the effectiveness of the filing of the Charter Amendments, each share of our outstanding Class L Common Stock was converted into 40.29 shares of Class A Common Stock.

Prior to the Conversion, our equity investors (i.e., the Sponsors, the Founders and certain members of management) owned a combination of Class L and Class A shares (in strips of eight Class A shares and one Class L share per strip). Supplemental management incentive equity awards (restricted stock and option programs) were implemented with Class A shares/options only.

As the Class L stockholders controlled a majority of the votes of the board of directors through direct representation on the board of directors and the conversion and redemption features were considered to be outside the control of the Company, all shares of Class L common stock, prior to the Conversion, were presented outside of permanent equity in accordance with ASC 480-10-599, Classification and Measurement of Redeemable Securities. Subsequent to the Conversion, the Class L accreted value was reclassified to Common Stock and Additional Paid-In Capital.

11

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

A reconciliation of the Class L common shares is presented below, in thousands:

	Six months ended June 30, 2011
January 1, 2011	$	1,504,445
Accretion of Class L common stock priority return preference		89,555
Executive Deferred Compensation Plan activity		2,206
Purchase of Class L shares		(2,562	)
June 30, 2011	$	1,593,644

Reclassification of Common Stock — On December 30, 2011, following the Conversion, all of the then outstanding shares of Class A Common Stock were reclassified as shares of Common Stock pursuant to the filing of the Charter Amendments (the “Reclassification”). Following the Reclassification, all shares of Common Stock share proportionately in dividends. The Charter Amendments also increased our number of authorized shares to nine hundred million (900,000,000) shares of Class A Common Stock and one hundred million (100,000,000) shares of Class L Common Stock. Following consummation of the Conversion and the Reclassification, we had one billion authorized shares of Common Stock.

As a result of the reclassification of Class A common stock to common stock, references to “Class A common stock” have been changed to “common stock” for all periods presented.

Foreign Currency and Translation of Foreign Subsidiaries — The functional currencies of the Company’s foreign operations generally are the respective local currencies. All assets and liabilities of the Company’s foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Subsequent Events — In accordance with the provisions of ASC 855, we have evaluated subsequent events. No subsequent events requiring recognition were identified and therefore none were incorporated into the condensed consolidated financial statements presented herein.

Recent Accounting Pronouncements — In May 2011, the FASB issued ASU No. 2011-04, Amendments to Achieve Common Fair Value Measurements and Disclosure Requirements in U. S. GAAP and IFRS. The amendments in ASU 2011-04 change the wording used to describe many of the requirements in U. S. Generally Accepted Accounting Principles (“GAAP”) for measuring fair value and disclosing information about fair value measurements. Some of the amendments clarify FASB’s intent about the application of existing fair value measurement and disclosure requirements. Other amendments change a particular principle or requirement for measuring fair value or for disclosing information about fair value measurements. This guidance became effective for the Company January 1, 2012, and the adoption had no immediate effect on our financial position, results of operations or cash flows.

In June 2011, the FASB issued ASU No. 2011- 05, Comprehensive Income (Topic 220), requiring entities to present net income and other comprehensive income in either a single continuous statement or in two separate, but consecutive, statements of net income and other comprehensive income. ASU No. 2011-05 is effective for statements issued by the Company after January 1, 2012. In December 2011, the FASB issued ASU 2011-12 Comprehensive Income, which defers certain portions of ASU 2011-05 and indefinitely deferred the requirement to

12

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

present reclassification adjustments out of accumulated other comprehensive income by component. The Company early adopted the provisions of ASU No. 2011-05 and ASU No. 2011-12 and accordingly all previous periods have been retrospectively presented.

In September 2011, the FASB issued ASU No. 2011-08, Intangibles-Goodwill and Other (Topic 350), permitting entities the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test. ASU No. 2011-08 became effective for the Company January 1, 2012 and the adoption had no immediate effect on our financial position, results of operations or cash flows.

2. ACQUISITIONS

HyperCube

On March 23, 2012, we completed the acquisition of HyperCube, a provider of switching services to telecommunications carriers throughout the United States. HyperCube exchanges or interconnects communications traffic to all carriers, including wireless, wire-line, cable telephony and VoIP companies. The purchase price was $77.9 million and was funded by cash on hand and partial use of our asset securitization financing facility. The results of HyperCube have been included in the Communication Services segment since March 23, 2012.

Factors that contributed to a purchase price resulting in the recognition of goodwill, partially deductible for tax purposes, for the purchase of HyperCube included the synergy related to telecommunication transport costs and new products and services related to IP and mobile communications.

PivotPoint

On August 10, 2011, we completed the acquisition of substantially all of the telecommunication business assets of PivotPoint Solutions, LLC (“PivotPoint”), a provider of wireless location accuracy compliance reporting, analysis and optimization. PivotPoint’s technology allows wireless carriers to monitor and optimize their location finding networks. The purchase price was $22.9 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of the acquired PivotPoint assets have been included in the Communication Services segment since August 10, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of the PivotPoint assets included PivotPoints’ expertise in location accuracy compliance reporting mandated by the Federal Communications Commission, expansion of 9-1-1 products and services, market expansion and operational efficiencies.

Contact One

On June 7, 2011, we completed the acquisition of substantially all of the assets of Contact One, Inc. (“Contact One”), a provider of 9-1-1 database, mapping/GIS (Geographic Information System) and 9-1-1 products and services. The purchase price was $7.6 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of the acquired Contact One assets have been included in the Communication Services segment since June 7, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of the Contact One assets included Contact One’s expertise in 9-1-1 database, mapping/GIS and expansion of 9-1-1 products and services.

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Smoothstone

On June 3, 2011, we completed the acquisition of Smoothstone IP Communications Corporation, now known as West IP Communications, Inc. (“WIPC”), a provider of cloud-based communications for the enterprise. The acquisition of WIPC added cloud-based IP telephony and network management to our Unified Communications solutions portfolio. The purchase price was $120.0 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of WIPC have been included in the Unified Communications segment since June 3, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of WIPC included a complete product portfolio of cloud-based, network-centric Unified Communications solutions, a flexible deployment model which enables a menu of solutions to be implemented to replace or complement customers’ existing on-premise equipment, expansion of the target market of potential clients and capital expenditure and operating cost avoidance.

Unisfair

On March 1, 2011, we completed the acquisition of Unisfair, Inc. (“Unisfair”), a provider of hosted virtual events and business environments. These virtual events and environments offer a highly interactive experience through speaking sessions, exhibition floors and networking areas that support many business purposes, including sales and lead generation, training, product marketing and corporate and employee communications. The addition of Unisfair enhances our virtual event offering by permitting us to offer a complete end-to-end solution on a proprietary platform within our Unified Communications segment. The purchase price was $19.5 million and was funded by cash on hand. The results of Unisfair have been included in the Unified Communications segment since March 1, 2011.

A factor that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of Unisfair included enhancement of our virtual events and business environment services offering.

TFCC

On February 1, 2011, we completed the acquisition of Twenty First Century Communications, Inc. (“TFCC”), a provider of automated alerts and notification solutions to the electric utilities industry, government, public safety and corporate markets. The addition of TFCC enhances our alerts and notifications platform and our position as a service provider to the U.S. utility industry. The purchase price was $40.5 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of TFCC have been included in the Unified Communications segment since February 2, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, deductible for tax purposes, for the purchase of TFCC included expansion of our presence in emergency alerts and notification services particularly in the utilities industry and the potential to drive additional services into this market.

POSTcti

On February 1, 2011, we completed the acquisition of Preferred One Stop Technologies Limited (“POSTcti”), a provider of unified communications solutions and services in Europe. POSTcti enables and provides single source communication convergence from best-of-breed industry-leading providers, combined with customized professional services implementation and dedicated ongoing product support. The purchase price included $4.3 million of non-contingent consideration paid in Sterling at closing and was funded with cash on hand. The purchase agreement for POSTcti also includes a three year contingent earn-out provision with a maximum payment of approximately £12.0 million and £0.4 million (approximately $18.8 million and $0.6 million at the June

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

30, 2012 exchange rate) of additional non-contingent deferred consideration withheld to secure sellers’ indemnification obligations. The contingent earn-out will be determined based on the achievement of specified revenue and EBITDA objectives. Based on a weighted average probability analysis, we have accrued $8.1 million at June 30, 2012 for the contingent earn-out. The results of POSTcti have been included in the Unified Communications segment since February 1, 2011.

A factor that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of POSTcti included the expansion of our hosted and managed unified communications solutions to Europe.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed at the respective acquisition dates for HyperCube, PivotPoint, Contact One, WIPC, Unisfair, TFCC and POSTcti,. The finite lived intangible assets are comprised of trade names, technology, non-competition agreements and customer relationships.

(Amounts in thousands)	HyperCube			PivotPoint		Contact One			WIPC		Unisfair			TFCC		POSTcti
Working Capital	$	(79	)	$	231	$	(390	)	$	4,635	$	(3,732	)	$	1,080	$	(1,255	)
Property and equipment		10,114			307		56			1,484		339			3,304		18
Other assets, net		391			30		—			—		42			—		—
Intangible assets		19,110			10,791		2,785			48,610		10,960			17,250		3,859
Goodwill		50,989			11,542		5,189			79,538		15,343			18,870		11,221
Total assets acquired		80,525			22,901		7,640			134,267		22,952			40,504		13,843
Non-current deferred taxes		2,594			—		—			13,182		3,452			—		1,013
Long-term liabilities		50			—		—			1,047		—			—		8,537
Total liabilities assumed		2,644			—		—			14,229		3,452			—		9,550
Net assets acquired	$	77,881		$	22,901	$	7,640		$	120,038	$	19,500		$	40,504	$	4,293

Pro forma

Assuming the acquisitions of HyperCube, PivotPoint, Contact One, WIPC, Unisfair, TFCC and POSTcti, occurred as of the beginning of the periods presented, our unaudited pro forma results of operations for the three and six months ended June 30, 2012 and 2011 would have been, in thousands, (except per share amount) as follows:

	Three months ended June 30,					Six months ended June 30,
	2012		2011			2012		2011
Revenue	$	661,895	$	656,822		$	1,317,332	$	1,301,725
Net Income	$	36,694	$	34,304		$	70,685	$	65,900
Earnings per common L share — basic		N/A	$	4.58			N/A	$	8.97
Earnings per common L share — diluted		N/A	$	4.39			N/A	$	8.60
Income (loss) per share — basic	$	0.07	$	(0.16	)	$	0.14	$	(0.30	)
Income (loss) per share — diluted	$	0.07	$	(0.16	)	$	0.14	$	(0.30	)

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisitions had been in effect on the dates indicated, nor are they necessarily indicative of future results of the combined companies.

For the three months ended June 30, 2012 and 2011, our acquisitions were included in the consolidated results of operations from their respective dates of acquisition and included revenue of $32.8 million and $17.8 million, respectively. For the six months ended June 30, 2012 and 2011, our acquisitions were included in the consolidated results of operations from their respective dates of acquisition and included revenue of $51.6 million and $29.9 million, respectively. The net income for the three and six months ended June 30, 2012 and 2011 of those acquisitions were not material. Acquisition costs for the three months ended June 30, 2012 and 2011 were $0.1 million and $0.7 million, respectively, and are included in selling, general and administrative expenses. Acquisition costs for the six months ended June 30, 2012 and 2011 were $0.5 million and $2.2 million, respectively, and are included in selling, general and administrative expenses.

3. GOODWILL AND INTANGIBLE ASSETS

The following table presents the activity in goodwill by reporting segment, in thousands, for the year ended December 31, 2011 and the six months ended June 30, 2012:

	Unified Communications			Communication Services			Consolidated
Balance at January 1, 2011	$	843,558		$	823,513		$	1,667,071
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at January 1, 2011		843,558			785,838			1,629,396
Acquisitions		124,989			16,839			141,828
Acquisition accounting adjustments		—			(3,023	)		(3,023	)
Foreign currency translation adjustment		(5,565	)		(1	)		(5,566	)
Balance at December 31, 2011		962,982			837,328			1,800,310
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at December 31, 2011	$	962,982		$	799,653		$	1,762,635
	Unified Communications			Communication Services			Consolidated
Balance at January 1, 2012	$	962,982		$	837,328		$	1,800,310
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982			799,653			1,762,635
Acquisitions		—			50,989			50,989
Acquisition accounting adjustments		970			(108	)		862
Foreign currency translation adjustment		(3,417	)		17			(3,400	)
Balance at June 30, 2012		960,535			888,226			1,848,761
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at June 30, 2012	$	960,535		$	850,551		$	1,811,086

The excess of the acquisition costs over the fair value of the assets acquired and liabilities assumed for the purchase of HyperCube and PivotPoint were assigned to goodwill based on preliminary estimates. We are in the process of completing the acquisition accounting for certain intangible assets and liabilities. The process of

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

completing the acquisition accounting involves numerous time consuming steps for information gathering, verification and review. We expect to finalize this process within twelve months following the respective acquisition dates.

During the six months ended June 30, 2012, we completed the acquisition accounting for Unisfair, TFCC, POSTcti, Smoothstone and Contact One with no significant changes required to our provisional acquisition accounting estimates.

Other intangible assets

Below is a summary of the major intangible assets and weighted average amortization periods (in years) for each identifiable intangible asset, in thousands:

	As of June 30, 2012							Weighted Average Amortization Period (Years)
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets
Client Relationships	$	540,927	$	(351,199	)	$	189,728		9.5
Technology & Patents		135,406		(67,006	)		68,400		10.3
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,205		(14,841	)		12,364		4.3
Other intangible assets		14,900		(12,462	)		2,438		4.6
Total	$	765,548	$	(445,508	)	$	320,040
	As of December 31, 2011							Weighted Average Amortization Period (Years)
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets
Client Relationships	$	538,154	$	(341,236	)	$	196,918		9.2
Technology & Patents		131,446		(61,098	)		70,348		10.3
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		26,690		(12,423	)		14,267		4.3
Other intangible assets		14,452		(9,948	)		4,504		4.6
Total	$	757,852	$	(424,705	)	$	333,147

Amortization expense for finite-lived intangible assets was $17.1 million and $14.7 million for the three months ended June 30, 2012 and 2011, respectively, and $32.0 million and $29.6 million for the six months ended June 30, 2012 and 2011, respectively. Estimated amortization expense for the intangible assets noted above for 2012 and the next five years is as follows:

2012	$	64.8 million
2013	$	54.1 million
2014	$	44.0 million
2015	$	35.4 million
2016	$	26.4 million
2017	$	19.8 million

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

4. ACCRUED EXPENSES

Accrued expenses, in thousands, consisted of the following as of:

	June 30, 2012		December 31, 2011
Deferred revenue and customer deposits, net of long-term deferred revenue of $23,721 and $4,463	$	72,714	$	78,173
Accrued wages		52,845		54,259
Accrued other taxes (non-income related)		44,160		37,980
Accrued phone		42,659		27,500
Interest payable		39,460		47,724
Accrued employee benefit costs		15,560		12,763
Accrued lease expense		9,217		7,211
Income taxes payable		9,188		17,997
Interest rate hedge position		4,955		5,194
Other current liabilities		31,837		34,635
	$	322,595	$	323,436

5. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations, in thousands, consist of the following as of:

	June 30, 2012			December 31, 2011
Senior Secured Term Loan Facility, due 2013	$	448,434		$	448,434
Senior Secured Term Loan Facility, due 2016		1,460,219			1,467,931
11% Senior Subordinated Notes, due 2016		450,000			450,000
8 5/8% Senior Notes, due 2018		500,000			500,000
7 7/8% Senior Notes, due 2019		650,000			650,000
		3,508,653			3,516,365
Less: current maturities		(15,425	)		(15,425	)
Long-term obligations	$	3,493,228		$	3,500,940

6. HEDGING ACTIVITIES

Periodically, we have entered into interest rate swaps to hedge the cash flows from our variable rate debt, which effectively converts the hedged portion under our outstanding senior secured term loan facility to fixed rate debt. The initial assessments of hedge effectiveness were performed using regression analysis. The periodic measurements of hedge ineffectiveness are performed using the change in variable cash flows method.

The cash flow hedges are recorded at fair value with a corresponding entry, net of taxes, recorded in other comprehensive income (“OCI”) until earnings are affected by the hedged item. At June 30, 2012, the notional amount of debt outstanding under interest rate swap agreements was $500.0 million. The fixed interest rate on the interest rate swaps ranges from 1.685% to 1.6975%.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The following table presents, in thousands, the fair value of the Company’s derivatives and consolidated balance sheet location.

	Liability Derivatives
	June 30, 2012			December 31, 2011
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	4,955	Accrued expenses	$	5,194
Interest rate swaps	Other long-term liabilities		—	Other long-term liabilities		1,911
Total derivatives		$	4,955		$	7,105

The following presents, in thousands, the impact of interest rate swaps on the consolidated statement of operations for the three and six months ended June 30, 2012 and 2011, respectively.

Derivatives designated	Amount of gain (loss) recognized in OCI For the three months ended June 30,					Location of gain (loss) reclassified from OCI	Amount of gain reclassified from OCI into net income for the three months ended June 30,				Amount of gain (loss) recognized in net income on hedges (ineffective portion) for the three months ended June 30,
as hedging instruments	2012		2011			into net income	2012		2011		2012		2011
Interest rate swaps	$	896	$	(248	)	Interest expense	$	—	$	1,946	$	—	$	—
	For the six months ended June 30,						For the six months ended June 30,				For the six months ended June 30,
	2012		2011				2012		2011		2012		2011
Interest rate swaps	$	1,333	$	2,154		Interest expense	$	—	$	3,891	$	—	$	202

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820 Fair Value Measurements and Disclosures (“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Non-qualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with ASC 320 considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market therefore, the fair value of these securities is determined by Level 1 inputs.

Interest rate swaps. The effect of the interest rate swaps is to change a variable rate debt obligation to a fixed rate for that portion of the debt that is hedged. We record the interest rate swaps at fair value. The fair value of the interest rate swaps is based on a model whose inputs are observable (LIBOR swap rates); therefore, the fair value of these interest rate swaps is based on a Level 2 input.

The Company looks at classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented in the table below.

Assets and liabilities measured at fair value on a recurring basis, in thousands, are summarized below:

			Fair Value Measurements at June 30, 2012 Using
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Assets
Trading securities	$	31,937	$	31,937	$	—	$	—	$	31,937
Liabilities
Interest rate swaps	$	4,955	$	—	$	4,955	$	—	$	4,955

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WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

			Fair Value Measurements at December 31, 2011 Using
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Assets
Trading securities	$	29,535	$	29,535	$	—	$	—	$	29,535
Liabilities
Interest rate swaps	$	7,105	$	—	$	7,105	$	—	$	7,105

The fair value of our senior secured term loan facility, 11% senior subordinated notes, 8 ⁵/₈% senior notes and 7 ⁷/₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at June 30, 2012 was approximately $3,587.8 million compared to the carrying amount of $3,508.7 million. The fair value of our senior secured term loan facility, 11% senior subordinated notes, 8 ⁵/₈% senior notes and 7 ⁷/₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at December 31, 2011 was approximately $3,529.0 million compared to the carrying amount of $3,516.4 million.

8. STOCK-BASED COMPENSATION

On December 30, 2011, our Board of Directors approved amendments to certain of our compensation plans. The Board of Directors approved an amendment to the Company’s 2006 Executive Incentive Plan (“EIP”) which amendment increased the maximum number of shares of common stock of the Company, par value $0.001 per share (“Common Stock”) that may be issued pursuant to or subject to outstanding awards under the 2006 EIP from 11,276,291 to 38,435,427. Such increased pool is in addition to shares issuable upon exercise of executive rollover options. The Board of Directors also took action in accordance with the terms of the 2006 EIP to adjust the number and kind of shares of stock or securities subject to awards outstanding under the 2006 EIP to give effect to the Conversion and the Reclassification.

Awards under the EIP are intended to align the incentives of the Company’s executives and investors and to improve the performance of the Company. The administrator will select participants from among those key employees and directors of and consultants and advisors to, the Company or its affiliates who, in the opinion of the administrator, are in a position to make a significant contribution to the success of the Company and its affiliates.

Stock options granted under the EIP prior to 2012 become exercisable over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. During 2012, a form of option certificate was adopted such that the 2012 grants become exercisable over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Stock Options

The following table presents the stock option activity under the EIP for the six months ended June 30, 2011 and 2012, respectively:

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2011		333,447			2,544,000		$	3.00
Granted		(160,000	)		160,000			10.60
Canceled		65,500			(65,500	)		5.76
Exercised		—			(12,000	)		1.97
Balance at June 30, 2011		238,947			2,626,500		$	3.40
Balance at January 1, 2012		27,434,083			2,524,500		$	3.38
Granted		(20,920,000	)		20,920,000			4.19
Canceled		142,000			(142,000	)		5.68
Exercised		—			(57,500	)		1.64
Balance at June 30, 2012		6,656,083			23,245,000		$	4.10

At June 30, 2012, we expect that approximately 72% of options granted will vest over the vesting period.

At June 30, 2012, the intrinsic value of vested options was approximately $3.4 million.

The following table summarizes the information on the options granted under the EIP at June 30, 2012:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	1.64		1,649,000		4.44	$	1.64		1,649,000	$	1.64
	3.61		208,000		6.50		3.61		129,000		3.61
	4.19		20,855,000		9.75		4.19		—		—
	6.36		215,000		5.58		6.36		172,000		6.36
	9.04		193,000		7.83		9.04		77,200		9.04
	10.60		125,000		8.58		10.60		25,000		10.60
$	1.64 - $10.60		23,245,000		9.28	$	3.40		2,052,200	$	2.55

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

			Options Outstanding
Executive Management Rollover Options	Options Available for Grant		Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2011		17		287,326		$	33.34
Canceled		—		—			—
Exercised		—		—			—
Balance at June 30, 2011		17		287,326		$	33.34
Balance at January 1, 2012		821		12,958,670		$	0.6923
Canceled		—		—			—
Exercised		—		(708,584	)		0.6959
Balance at June 30, 2012		821		12,250,086		$	0.6921

Prior to the Conversion and Reclassification in December 2011, an Equity Strip was comprised of eight shares of Class A common stock and one share of Class L common stock. The executive rollover options are fully vested.

The following table summarizes the outstanding and exercisable information on executive management rollover options granted under the EIP at June 30, 2012:

Outstanding and Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price
$	0.5846		147,115		0.25	$	0.5846
	0.6834		10,964,003		1.29		0.6834
	0.7900		1,138,968		0.75		0.7900
$	0.5846 - $0.79		12,250,086		1.23	$	0.6921

The aggregate intrinsic value of these options at June 30, 2012 was approximately $42.8 million.

23

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

We account for the stock option grants under the EIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation (“ASC 718”). The fair value of option awards granted under the EIP during the six months ended June 30, 2012 and 2011 were $1.53 and $3.92, respectively. We have estimated the fair value of EIP option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table:

	Six months ended June 30,
	2012			2011
Risk-free interest rate		1.35	%		1.87	%
Dividend yield		0.0	%		0.0	%
Expected volatility		34.7	%		33.2	%
Expected life (years)		6.25			6.5

The risk-free rate for periods within the expected life of the option is based on the zero-coupon U.S. government treasury strip with a maturity which approximates the expected life of the option at the time of grant.

There was approximately $24.5 million and $2.8 million of unrecorded and unrecognized compensation expense related to unvested share based compensation under the EIP at June 30, 2012 and 2011, respectively.

Stock-Based Compensation Expense

For the three months ended June 30, 2012 and 2011, stock-based compensation expense was $2.5 million and $1.3 million, respectively. For the six months ended June 30, 2012 and 2011, stock-based compensation expense was $2.6 million and $2.3 million, respectively.

9. EARNINGS PER SHARE

On October 2, 2009, the Company announced its intention to commence an equity offering and accordingly is providing the following information related to earnings per share.

On December 30, 2011, we completed the Conversion of our outstanding Class L Common Stock into shares of Class A Common Stock and thereafter the reclassification of all of our Class A Common Stock as a single class of Common Stock. As a result, earnings per share calculations in periods subsequent to the Conversion will be presented as a single class of Common Stock.

Through December 30, 2011, we had two classes of common stock (Class L stock and Class A stock) outstanding. Each Class L share was entitled to a priority return preference equal to the sum of (x) $90 per share base amount and (y) an amount sufficient to generate a 12% internal rate of return on that base amount from the date of the recapitalization until the priority return preference was paid in full or converted to Class A shares. Each Class L share also participated in any equity appreciation beyond the priority return on the same per share basis as the Class A shares. Class A shares participated in the equity appreciation after the Class L priority return was satisfied.

The Class L stock was considered a participating stock security requiring use of the “two-class” method for the computation of basic net income (loss) per share in accordance with ASC 260, Earnings Per Share. Losses were not allocated to the Class L stock in the computation of basic earnings per share as the Class L stock was not obligated to share in losses.

24

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Prior to the Conversion, basic earnings per share (“EPS”) excluded the effect of common stock equivalents and is computed using the “two-class” computation method, which divides earnings attributable to the Class L preference from total earnings. Any remaining income or loss is attributed to the common shares. Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

	Three months ended June 30,					Six months ended June 30,
(Amount in thousands)	2012		2011			2012		2011
Net Income	$	36,694	$	34,378		$	70,738	$	68,958
Less: accretion of Class L Shares (1)		—		45,702			—		89,555
Net income (loss) attributable to Class A Shares	$	36,694	$	(11,324	)	$	70,738	$	(20,597	)

(1) Prior to the Conversion, the Class L shareholders were allocated their priority return which is equivalent to the accretion, while any losses were allocated to common shareholders as the Class L shareholders did not have a contractual obligation to share in losses.

	Three months ended June 30,					Six months ended June 30,
(In thousands, except per share amounts)	2012		2011			2012		2011
Earnings (Loss) Per Common Share:
Basic — Class L		N/A	$	4.58			N/A	$	8.97
Basic — Common	$	0.07	$	(0.13	)	$	0.14	$	(0.23	)
Diluted — Class L		N/A	$	4.39			N/A	$	8.60
Diluted — Common	$	0.07	$	(0.13	)	$	0.14	$	(0.23	)
Weighted Average Number of Shares Outstanding:
Basic — Class L		N/A		9,972			N/A		9,985
Basic — Common		491,009		87,834			490,763		87,936
Dilutive Impact of Stock Options:
Class L Shares		N/A		429			N/A		425
Diluted Class L Shares		N/A		10,401			N/A		10,410
Common Shares		17,367		—			17,438		—
Diluted Common Shares		508,376		87,834			508,201		87,936

25

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Diluted earnings per share is computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that have a dilutive effect on earnings per share. At June 30, 2012, 21,388,000 stock options were outstanding with an exercise price equal to or exceeding the market value of our common stock that were therefore excluded from the computation of shares contingently issuable upon exercise of the options. At June 30, 2011, for purposes of calculating the diluted earnings per share for the common shares, 2,626,500 options outstanding to purchase common shares were excluded from the computation of diluted common shares outstanding as the income allocable to the common shares was a loss therefore the effect was anti-dilutive.

10. BUSINESS SEGMENTS

Unified Communications, including on-demand audio conferencing, operator-assisted audio conferencing, web collaboration tools and video conferencing services, virtual event design and hosting, alerts and notification services and implementation of hosted and managed unified communications solutions; and

Communication Services, including emergency communications, automated call processing, agent-based services and telephony / interconnect services.

	For the three months ended June 30,						For the six months ended June 30,
Amounts in thousands	2012			2011			2012			2011
Revenue:
Unified Communications	$	369,527		$	347,037		$	729,174		$	678,159
Communication Services		295,227			278,332			576,964			560,409
Intersegment eliminations		(2,859	)		(2,549	)		(5,181	)		(4,930	)
Total	$	661,895		$	622,820		$	1,300,957		$	1,233,638
Operating Income:
Unified Communications	$	99,805		$	96,470		$	196,941		$	190,481
Communication Services		21,694			26,281			38,800			51,077
Total	$	121,499		$	122,751		$	235,741		$	241,558
Depreciation and Amortization:
(Included in Operating Income)
Unified Communications	$	22,137		$	21,083		$	44,483		$	42,227
Communication Services		24,093			20,560			45,062			41,558
Total	$	46,230		$	41,643		$	89,545		$	83,785
Capital Expenditures:
Unified Communications	$	12,425		$	10,936		$	21,534		$	19,342
Communication Services		10,941			10,824			22,476			20,098
Corporate		2,142			2,429			5,374			3,913
Total	$	25,508		$	24,189		$	49,384		$	43,353
	As of June 30, 2012			As of December 31, 2011
Assets:
Unified Communications	$	1,631,962		$	1,620,444
Communication Services		1,453,422			1,379,125
Corporate		248,212			227,949
Total	$	3,333,596		$	3,227,518

26

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

For the three months ended June 30, 2012 and 2011, our largest 100 clients represented 56% and 55% of our total revenue, respectively. For the six months ended June 30, 2012 and 2011, our largest 100 clients represented 55% of our total revenue. For the three and six months ended June 30, 2012, no client represented more than 10% of our aggregate revenue. For the three and six months ended June 30, 2011 our largest client, AT&T, represented approximately 10% of our aggregate revenue.

For the three months ended June 30, 2012 and 2011, revenues from non-U.S. countries were approximately 18% and 19% of consolidated revenues, respectively. For the six months ended June 30, 2012 and 2011, revenues from non-U.S. countries were approximately 19% and 18% of consolidated revenues, respectively. During these periods no individual foreign country accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, in thousands, is noted below:

	For the three months ended June 30,				For the six months ended June 30,
	2012		2011		2012		2011
Revenue:
Americas — United States	$	541,222	$	501,923	$	1,058,737	$	998,026
Americas — Other		5,759		4,711		11,552		9,298
Europe, Middle East & Africa (EMEA)		73,052		76,426		148,873		150,844
Asia Pacific		41,862		39,760		81,795		75,470
Total	$	661,895	$	622,820	$	1,300,957	$	1,233,638
	As of June 30, 2012		As of December 31, 2011
	(amounts in thousands)
Long-Lived Assets:
Americas — United States	$	2,434,428	$	2,373,428
Americas — Other		3,052		4,107
Europe, Middle East & Africa (EMEA)		196,697		206,598
Asia Pacific		23,547		21,599
Total	$	2,657,724	$	2,605,732

27

WEST CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

The aggregate gain on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $0.5 million and $0.4 million for the three months ended June 30, 2012 and 2011, respectively. The aggregate gain (loss) on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately ($1.2) million and $2.7 million for the six months ended June 30, 2012 and 2011, respectively.

11. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

12. FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON-GUARANTORS

West Corporation and our U.S. based wholly owned subsidiary guarantors, jointly, severally, fully and unconditionally are responsible for the payment of principal, premium and interest on our senior notes and senior subordinated notes. Presented below, in thousands, is condensed consolidated financial information for West Corporation and our subsidiary guarantors and subsidiary non-guarantors for the periods indicated.

28

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	524,942		$	136,953		$	—		$	661,895
COST OF SERVICES		—			248,603			58,683			—			307,286
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		(1,348	)		194,658			39,800			—			233,110
OPERATING INCOME		1,348			81,681			38,470			—			121,499
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(40,198	)		(24,650	)		4,223			—			(60,625	)
Subsidiary Income		68,849			28,808			—			(97,657	)		—
Other, net		(1,337	)		3,947			(4,301	)		—			(1,691	)
Other income (expense)		27,314			8,105			(78	)		(97,657	)		(62,316	)
INCOME BEFORE INCOME TAX EXPENSE		28,662			89,786			38,392			(97,657	)		59,183
INCOME TAX EXPENSE (BENEFIT)		(8,032	)		24,888			5,633			—			22,489
NET INCOME	$	36,694		$	64,898		$	32,759		$	(97,657	)	$	36,694
Foreign currency translation adjustments, net of tax of $6,871		(11,210	)		—			(11,210	)		11,210			(11,210	)
Unrealized gain on cash flow hedges net of tax of $(549)		896			—			—			—			896
Comprehensive income — West Corporation	$	26,380		$	64,898		$	21,549		$	(86,447	)	$	26,380

29

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	487,322		$	135,498		$	—		$	622,820
COST OF SERVICES		—			219,723			56,497			—			276,220
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		611			182,510			40,728			—			223,849
OPERATING INCOME (LOSS)		(611	)		85,089			38,273			—			122,751
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(40,696	)		(30,921	)		3,199			—			(68,418	)
Subsidiary Income		58,891			24,578			—			(83,469	)		—
Other		485			5,543			(4,908	)		—			1,120
Other income (expense)		18,680			(800	)		(1,709	)		(83,469	)		(67,298	)
INCOME BEFORE INCOME TAX EXPENSE		18,069			84,289			36,564			(83,469	)		55,453
INCOME TAX EXPENSE (BENEFIT)		(16,309	)		24,920			12,464			—			21,075
NET INCOME	$	34,378		$	59,369		$	24,100		$	(83,469	)	$	34,378
Foreign currency translation adjustments, net of tax of $(4,778)	$	7,795		$	—		$	7,795		$	(7,795	)	$	7,795
Reclassification of a cash flow hedge into earnings, net of tax of $(1,193)		1,946			—			—			—			1,946
Unrealized loss on cash flow hedges, net of tax of $152		(248	)		—			—			—			(248	)
Comprehensive income — West Corporation	$	43,871		$	59,369		$	31,895		$	(91,264	)	$	43,871

30

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Six Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,025,016		$	275,941		$	—		$	1,300,957
COST OF SERVICES		—			482,082			116,906			—			598,988
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		3,265			383,736			79,227			—			466,228
OPERATING INCOME (LOSS)		(3,265	)		159,198			79,808			—			235,741
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(81,131	)		(50,178	)		8,622			—			(122,687	)
Subsidiary Income		115,868			50,665			—			(166,533	)		—
Other, net		3,743			7,953			(10,657	)		—			1,039
Other income (expense)		38,480			8,440			(2,035	)		(166,533	)		(121,648	)
INCOME BEFORE INCOME TAX EXPENSE		35,215			167,638			77,773			(166,533	)		114,093
INCOME TAX EXPENSE (BENEFIT)		(35,523	)		53,566			25,312			—			43,355
NET INCOME	$	70,738		$	114,072		$	52,461		$	(166,533	)	$	70,738
Foreign currency translation adjustments, net of tax of $2,134		(3,482	)		—			(3,482	)		3,482			(3,482	)
Unrealized gain on cash flow hedges net of tax of $(817)		1,333			—			—			—			1,333
Comprehensive income — West Corporation	$	68,589		$	114,072		$	48,979		$	(163,051	)	$	68,589

31

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Six Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	972,072		$	261,566		$	—		$	1,233,638
COST OF SERVICES		—			440,408			107,415			—			547,823
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		3,309			362,791			78,157			—			444,257
OPERATING INCOME (LOSS)		(3,309	)		168,873			75,994			—			241,558
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(81,751	)		(60,976	)		6,584			—			(136,143	)
Subsidiary Income		135,506			55,877			—			(191,383	)		—
Other		2,998			10,908			(8,094	)		—			5,812
Other income (expense)		56,753			5,809			(1,510	)		(191,383	)		(130,331	)
INCOME BEFORE INCOME TAX EXPENSE		53,444			174,682			74,484			(191,383	)		111,227
INCOME TAX EXPENSE (BENEFIT)		(15,514	)		38,895			18,888			—			42,269
NET INCOME	$	68,958		$	135,787		$	55,596		$	(191,383	)	$	68,958
Foreign currency translation adjustments, net of tax of $(6,166)	$	10,060		$	—		$	10,060		$	(10,060	)	$	10,060
Reclassification of a cash flow hedge into earnings, net of tax of $(2,386)		3,891			—			—			—			3,891
Unrealized gain on cash flow hedges, net of tax of $(1,320)		2,154			—			—			—			2,154
Comprehensive income — West Corporation	$	85,063		$	135,787		$	65,656		$	(201,443	)	$	85,063

32

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED BALANCE SHEET

(AMOUNTS IN THOUSANDS)

	June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	11,777		$	—	$	75,323		$	(2,245	)	$	84,855
Trust and restricted cash		—			14,595		—			—			14,595
Accounts receivable, net		—			73,414		382,625			—			456,039
Intercompany receivables		—			584,210		—			(584,210	)		—
Deferred income tax receivable		4,844			8,786		5,540			—			19,170
Prepaid assets		3,072			33,444		10,768			—			47,284
Other current assets		5,090			312,208		(263,369	)		—			53,929
Total current assets		24,783			1,026,657		210,887			(586,455	)		675,872
Property and equipment, net		70,255			238,049		38,069			—			346,373
INVESTMENT IN SUBSIDIARIES		1,561,439			351,436		—			(1,912,875	)		—
GOODWILL		—			1,638,839		172,247			—			1,811,086
INTANGIBLES, net		—			278,458		41,582			—			320,040
OTHER ASSETS		95,434			82,465		2,326			—			180,225
TOTAL ASSETS	$	1,751,911		$	3,615,904	$	465,111		$	(2,499,330	)	$	3,333,596
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	2,660		$	58,208	$	19,257		$	(2,245	)	$	77,880
Intercompany payables		572,706			—		11,504			(584,210	)		—
Accrued expenses		18,326			250,963		53,306			—			322,595
Current maturities of long-term debt		2,354			13,071		—			—			15,425
Total current liabilities		596,046			322,242		84,067			(586,455	)		415,900
LONG-TERM OBLIGATIONS, less current maturities		1,888,957			1,604,271		—			—			3,493,228
DEFERRED INCOME TAXES		33,282			86,905		18,201			—			138,388
OTHER LONG-TERM LIABILITIES		57,615			42,562		9,892			—			110,069
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(823,989	)		1,559,924		352,951			(1,912,875	)		(823,989	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,751,911		$	3,615,904	$	465,111		$	(2,499,330	)	$	3,333,596

33

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	December 31, 2011
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	10,503		$	—	$	89,572		$	(6,239	)	$	93,836
Trust cash		—			16,446		—			—			16,446
Accounts receivable, net		—			50,480		363,333			—			413,813
Intercompany receivables		—			573,280		—			(573,280	)		—
Deferred income taxes receivable		73,709			13,034		462			(77,137	)		10,068
Prepaid assets		3,222			25,232		8,588			—			37,042
Other current assets		5,089			306,273		(260,781	)		—			50,581
Total current assets		92,523			984,745		201,174			(656,656	)		621,786
Property and equipment, net		73,105			243,170		34,580			—			350,855
INVESTMENT IN SUBSIDIARIES		1,460,108			351,329		—			(1,811,437	)		—
GOODWILL		—			1,586,988		175,647			—			1,762,635
INTANGIBLES, net		—			283,807		49,340			—			333,147
OTHER ASSETS		98,673			58,378		2,044			—			159,095
TOTAL ASSETS	$	1,724,409		$	3,508,417	$	462,785		$	(2,468,093	)	$	3,227,518
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	5,001		$	68,317	$	12,360		$	(6,239	)	$	79,439
Intercompany payables		572,554			—		726			(573,280	)		—
Accrued expenses		70,680			260,490		69,403			(77,137	)		323,436
Current maturities of long-term debt		2,354			13,071		—			—			15,425
Total current liabilities		650,589			341,878		82,489			(656,656	)		418,300
LONG-TERM OBLIGATIONS, less current maturities		1,890,134			1,610,806		—			—			3,500,940
DEFERRED INCOME TAXES		22,766			84,918		13,837			—			121,521
OTHER LONG-TERM LIABILITIES		57,333			16,299		9,538			—			83,170
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(896,413	)		1,454,516		356,921			(1,811,437	)		(896,413	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,724,409		$	3,508,417	$	462,785		$	(2,468,093	)	$	3,227,518

34

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Six Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	82,727		$	54,892		$	(2,245	)	$	135,374
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,158	)		(43	)		—			(77,201	)
Purchase of property and equipment		(5,374	)		(40,933	)		(12,122	)		—			(58,429	)
Net cash flows from investing activities		(5,374	)		(118,091	)		(12,165	)		—			(135,630	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Principal repayments on long-term obligations		(1,177	)		(6,535	)		—			—			(7,712	)
Repurchase of common stock		(51	)		—			—			—			(51	)
Payments of capital lease obligations		—			(21	)		(14	)		—			(35	)
Other		380			—			—			—			380
Net cash flows from financing activities		(848	)		(6,556	)		(14	)		—			(7,418	)
Intercompany		7,496			41,920			(55,655	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,307	)		—			(1,307	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		1,274			—			(14,249	)		3,994			(8,981	)
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	11,777		$	—		$	75,323		$	(2,245	)	$	84,855

35

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Six Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	195,269		$	(43,389	)	$	(3,455	)	$	148,425
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(166,435	)		(22,479	)		—			(188,914	)
Purchase of property and equipment		(3,913	)		(39,731	)		(5,734	)		—			(49,378	)
Other		—			90			—			—			90
Net cash flows from investing activities		(3,913	)		(206,076	)		(28,213	)		—			(238,202	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		107,500			—			262,000			—			369,500
Payments on revolving credit and accounts receivable securitization facilities		(61,500	)		—			(232,500	)		—			(294,000	)
Principal payments on the senior secured term loan facility		(5,327	)		(11,874	)		—			—			(17,201	)
Repurchase of common stock		(4,617	)		—			—			—			(4,617	)
Payments of capital lease obligations		(413	)		(34	)		(13	)		—			(460	)
Other		(262	)		—			—			—			(262	)
Net cash flows from financing activities		35,381			(11,908	)		29,487			—			52,960
Intercompany		(28,526	)		22,715			1,219			4,592			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			6,794			—			6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS		2,942			—			(34,102	)		1,137			(30,023	)
CASH AND CASH EQUIVALENTS, Beginning of period		—			—			102,385			(4,592	)		97,793
CASH AND CASH EQUIVALENTS, End of period	$	2,942		$	—		$	68,283		$	(3,455	)	$	67,770

36

FORWARD-LOOKING STATEMENTS

This report contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include estimates regarding:

• the impact of changes in government regulation and related litigation;

• the impact of pending litigation;

• the impact of integrating or completing mergers or strategic acquisitions;

• the cost and reliability of voice and data services;

• the adequacy of our available capital for future capital requirements;

• our future contractual obligations;

• our capital expenditures;

• the cost of labor and turnover rates;

• the impact of changes in interest rates;

• substantial indebtedness incurred in connection with the 2006 recapitalization, subsequent refinancings and acquisitions; and

• the impact of foreign currency fluctuations;

as well as other statements regarding our future operations, financial condition and prospects, and business strategies.

Forward-looking statements can be identified by the use of words such as “may,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “intends,” “continue,” or the negative of such terms, or other comparable terminology. Forward-looking statements also include the assumptions underlying or relating to any of the foregoing statements. Our actual results could differ materially from those anticipated in these forward-looking statements as a result of various factors, including the risks discussed in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in this report.

All forward-looking statements included in this report are based on information available to us on the date hereof. We assume no obligation to update any forward-looking statements.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with the Condensed Consolidated Financial Statements (unaudited) and the Notes thereto.

Business Overview

We are a leading provider of technology-driven communication services. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications, business processing outsourcing and telephony / interconnect. Our services provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America.

Since our founding in 1986, we have invested significantly to expand our technology platforms and develop our operational processes to meet the complex communication needs of our clients. We have evolved our business mix from labor-intensive communication services to focus more on diversified and platform-based, technology-driven services.

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Investing in technology and developing specialized expertise in the industries we serve are critical components to our strategy of enhancing our services and our value proposition. In 2011, we managed approximately 27 billion telephony minutes and approximately 121 million conference calls, facilitated over 260 million 9-1-1 calls, and delivered over 1 billion notification calls and data messages. With approximately 638,000 telephony ports to handle conference calls, alerts and notifications and customer service at June 30, 2012, we believe our platforms provide scale and flexibility to handle greater transaction volume than our competitors, offer superior service and develop new offerings. These ports include approximately 317,000 Internet Protocol (“IP”) ports, which we believe provide us with the only large-scale proprietary IP-based global conferencing platform deployed and in use today. Our technology-driven platforms allow us to provide a broad range of complementary automated and agent-based service offerings to our diverse client base.

Financial Operations Overview

Revenue

In our Unified Communications segment, our conferencing and collaboration services, event services and IP-based unified communication solutions are generally billed on a per participant minute or per seat basis and our alerts and notifications services are generally billed on a per message or per minute basis. Billing rates for these services vary depending on participant geographic location, type of service (such as audio, video or web conferencing) and type of message (such as voice, text, email or fax). We also charge clients for additional features, such as conference call recording, transcription services or professional services. Since we entered the conferencing services business, the average rate per minute that we charge has declined while total minutes sold has increased. This is consistent with industry trends. We expect this trend to continue for the foreseeable future.

In our Communication Services segment, our emergency communications solutions are generally billed per month based on the number of billing telephone numbers or cell towers covered under each client contract. We also bill monthly for our premise-based database solution. In addition, we bill for sales, installation and maintenance of our communication equipment technology solutions. Our platform-based and agent-based customer service solutions are generally billed on a per minute or per hour basis. We are generally paid on a contingent fee basis for our receivables management and overpayment identification and recovery services as well as for certain other agent-based services. Our telephony / interconnect services are generally billed based on usage for toll-free origination services.

Cost of Services

The principal component of cost of services for our Unified Communications segment is our variable telephone expense. Significant components of our cost of services in this segment also include labor expense, primarily related to commissions for our sales force. Because the services we provide in this segment are largely platform-based, labor expense is less significant than the labor expense we experience in our Communication Services segment.

The principal component of cost of services for our Communication Services segment is labor expense. Labor expense included in costs of services primarily reflects compensation for the agents providing our agent-based services, but also includes compensation for personnel dedicated to emergency communications database management, manufacturing and development of our premise-based public safety solution as well as collection expenses, such as costs of letters and postage, incurred in connection with our receivables management services. We generally pay commissions to sales professionals on both new sales and incremental revenue generated from existing clients. Significant components of our cost of services in this segment also include variable telephone expense.

38

Selling, General and Administrative Expenses

The principal component of our selling, general and administrative expenses (“SG&A”) is salary and benefits for our sales force, client support staff, technology and development personnel, senior management and other personnel involved in business support functions. SG&A also includes certain fixed telephone costs as well as other expenses that support the ongoing operation of our business, such as facilities costs, certain service contract costs, equipment depreciation and maintenance, and amortization of finite-lived intangible assets.

Key Drivers Affecting Our Results of Operations

Evolution to Automated Technologies. We have evolved into a diversified and platform-based technology-driven service provider. Since 2005, our revenue from platform-based services has grown from 37% of total revenue to 72% for the six months ended June 30, 2012 and our operating income from platform-based services has grown from 53% of total operating income to 93% over the same period. As in the past, we will continue to seek and invest in higher margin businesses, irrespective of whether the associated services are delivered to our customers through an agent-based or a platform-based environment. We expect our platform-based service lines to grow at a faster pace than agent-based services and as a result will continue to increase as a percentage of our total revenue. However, many of our customers require an integrated service offering that incorporates both agent-based and platform-based services — for example, an automated voice response system with the option for the client’s customer to speak to an agent. Accordingly, we expect agent-based services will continue to represent a meaningful portion of our service offerings for the foreseeable future.

Acquisition Activities. Identifying and successfully integrating acquisitions of value-added service providers has been a key component of our growth strategy. We will continue to seek opportunities to expand our suite of communication services across industries, geographies and end-markets. While we expect this will occur primarily through organic growth, we have and will continue to acquire assets and businesses that strengthen our value proposition to clients and drive value to us. We have developed an internal capability to source, evaluate and integrate acquisitions that we believe has created value for shareholders. Since 2005, we have invested approximately $2.0 billion in strategic acquisitions. We believe there are acquisition candidates that will enable us to expand our capabilities and markets and intend to continue to evaluate acquisitions in a disciplined manner and pursue those that provide attractive opportunities to enhance our growth and profitability.

Comparison of the Three and Six Months Ended June 30, 2012 and 2011

Revenue: Total revenue for the three months ended June 30, 2012 increased $39.1 million, or 6.3%, to $661.9 million from $622.8 million for the three months ended June 30, 2011. This increase included revenue of $32.8 million from entities acquired since April 1, 2011.

For the six months ended June 30, 2012, total revenue increased $67.3 million, or 5.5%, to $1,301.0 million from $1,233.6 million for the six months ended June 30, 2011. This increase included revenue of $51.6 million from entities acquired since January 1, 2011. During the six months ended June 30, 2012, the HyperCube acquisition closed. The HyperCube results have been included in the Communication Services segment since the March 23, 2012 acquisition date.

For the three months ended June 30, 2012 and 2011, our largest 100 clients represented 56% and 55% of our total revenue, respectively. For the six months ended June 30, 2012 and 2011, our largest 100 clients represented 55% of our total revenue. No client represented 10% of our aggregate revenue during the three and six months ended June 30, 2012 and no client other than AT&T represented 10% of our aggregate revenue for the three and six months ended June 30, 2011.

39

Revenue by business segment:

	For the three months ended June 30,												For the six months ended June 30,
	2012			2011			Change			% Change			2012			2011			Change			% Change
Revenue in thousands:
Unified Communications	$	369,527		$	347,037		$	22,490			6.5	%	$	729,174		$	678,159		$	51,015			7.5	%
Communication Services		295,227			278,332			16,895			6.1	%		576,964			560,409			16,555			3.0	%
Intersegment eliminations		(2,859	)		(2,549	)		(310	)		NM			(5,181	)		(4,930	)		(251	)		NM
Total	$	661,895		$	622,820		$	39,075			6.3	%	$	1,300,957		$	1,233,638		$	67,319			5.5	%

NM — Not Meaningful

For the three months ended June 30, 2012, Unified Communications revenue increased $22.5 million, or 6.5%, to $369.5 million from $347.0 million for the three months ended June 30, 2011. The $22.5 million of Unified Communications revenue growth achieved includes a $5.5 million negative impact as a result of changes in foreign currency rates; accordingly, Unified Communications revenue growth would have been 8.1%, or $5.5 million higher with the foreign currency rates in effect for the three months ended June 30, 2011. The increase in revenue for the three months ended June 30, 2012 included $11.7 million from acquisitions. The remaining $10.8 million increase was attributable primarily to the addition of new customers as well as an increase in usage primarily of our web and audio-based services by our existing customers. Revenue attributable to increased usage and new customer usage was partially offset by a decline in the rates charged to existing customers for those services. The volume of minutes used for our on-demand audio conferencing services, which accounts for the majority of our Unified Communications revenue, grew approximately 8.0% for the three months ended June 30, 2012 over the three months ended June 30, 2011, while the average rate per minute for reservationless services declined by approximately 6.2% (or 3.8% using the same foreign currency rates in effect during the prior year period). Since we entered the conferencing services business, the average rate per minute that we charge has declined while total minutes sold has increased. This is consistent with industry trends which we expect to continue for the foreseeable future.

For the six months ended June 30, 2012, Unified Communications revenue increased $51.0 million, or 7.5%, to $729.2 million from $678.2 million for the six months ended June 30, 2011. The $51.0 million of Unified Communications revenue growth achieved includes a $6.2 million negative impact as a result of changes in foreign currency rates; accordingly, Unified Communications revenue growth would have been 8.4%, or $6.2 million higher with the foreign currency rates in effect for the six months ended June 30, 2011. The increase in revenue for the six months ended June 30, 2012 included $27.4 million from acquisitions. The remaining $23.6 million increase was attributable primarily to the addition of new customers as well as an increase in usage primarily of our web and audio-based services by our existing customers. Revenue attributable to increased usage and new customer usage was partially offset by a decline in the rates charged to existing customers for those services. The volume of minutes used for our on-demand audio conferencing services, which accounts for the majority of our Unified Communications revenue, grew approximately 9.9% for the six months ended June 30, 2012 over the six months ended June 30, 2011, while the average rate per minute for reservationless services declined by approximately 7.2% (or 5.8% using the same foreign currency rates in effect during the prior year period).

During the three months ended June 30, 2012, revenue in the Asia Pacific (“APAC”) and Europe, Middle East and Africa (“EMEA”) regions was $113.5 million, a decrease of 0.8% over the three months ended June 30, 2011. Using the same foreign currency rates in effect during the prior year period, revenue in APAC and EMEA increased 4.0% during the three months ended June 30, 2012. During the six months ended June 30, 2012, revenue in APAC and EMEA regions grew to $227.7 million, an increase of 2.0% over the six months ended June 30, 2011. Using the same foreign currency rates in effect during the prior year period, revenue in APAC and EMEA increased 4.8% during the six months ended June 30, 2012.

For the three months ended June 30, 2012, Communication Services revenue increased $16.9 million, or 6.1%, to $295.2 million from $278.3 million for the three months ended June 30, 2011. The increase in revenue for the three months ended June 30, 2012 included $21.2 million from acquisitions. The increase was partially offset by a $4.0 million decrease in revenue from our automated services. Revenue from agent-based services for the three months ended June 30, 2012 increased $1.6 million compared with revenue for the three months ended June 30, 2011.

40

For the six months ended June 30, 2012, Communication Services revenue increased $16.6 million, or 3.0%, to $577.0 million from $560.4 million for the six months ended June 30, 2011. The increase in revenue for the six months ended June 30, 2012 included $24.2 million from acquisitions. The increase was partially offset by a $13.7 million decrease in revenue from our automated services. Revenue from agent-based services for the six months ended June 30, 2012 increased $9.3 million compared with revenue for the six months ended June 30, 2011.

Cost of services: Cost of services consists of direct labor, telephone expense, sales commissions and other costs directly related to providing services to clients. Cost of services for the three months ended June 30, 2012 increased $31.1 million, or 11.2%, to $307.3 million, from $276.2 million for the three months ended June 30, 2011. The increase in cost of services for the three months ended June 30, 2012 included $19.7 million from acquired entities. As a percentage of revenue, cost of services increased to 46.4% for the three months ended June 30, 2012, compared to 44.3% for the three months ended June 30, 2011. Cost of services for the six months ended June 30, 2012 increased $51.2 million, or 9.3%, to $599.0 million from $547.8 million for the six months ended June 30, 2011. The increase in cost of services for the three months ended June 30, 2012 included $30.0 million from acquired entities. As a percentage of revenue, cost of services increased to 46.0% for the six months ended June 30, 2012, compared to 44.4% for the six months ended June 30, 2011.

Cost of services by business segment:

	For the three months ended June 30,																		For the six months ended June 30,
				% of						% of						%						% of						% of						%
	2012			Revenue			2011			Revenue			Change			Change			2012			Revenue			2011			Revenue			Change			Change
In thousands:
Unified Communications	$	156,550			42.4	%	$	142,498			41.1	%	$	14,052			9.9	%	$	305,291			41.9	%	$	275,113			40.6	%	$	30,178			11.0	%
Communication Services		153,053			51.8	%		135,844			48.8	%		17,209			12.7	%		297,796			51.6	%		276,752			49.4	%		21,044			7.6	%
Intersegment eliminations		(2,317	)		NM			(2,122	)		NM			(195	)		NM			(4,099	)		NM			(4,042	)		NM			(57	)		NM
Total	$	307,286			46.4	%	$	276,220			44.3	%	$	31,066			11.2	%	$	598,988			46.0	%	$	547,823			44.4	%	$	51,165			9.3	%

NM — Not Meaningful

Unified Communications cost of services for the three months ended June 30, 2012 increased $14.1 million, or 9.9%, to $156.6 million from $142.5 million for the three months ended June 30, 2011. The increase in cost of services for the three months ended June 30, 2012 included $7.6 million from acquired entities. The remaining increase is primarily driven by increased service volume. As a percentage of this segment’s revenue, Unified Communications cost of services increased to 42.4% for the three months ended June 30, 2012 from 41.1% for the three months ended June 30, 2011.

Unified Communications cost of services for the six months ended June 30, 2012 increased $30.2 million, or 11.0%, to $305.3 million from $275.1 million for the six months ended June 30, 2011. The increase in cost of services for the six months ended June 30, 2012 included $16.6 million from acquired entities. The remaining increase is primarily driven by increased service volume. As a percentage of this segment’s revenue, Unified Communications, cost of services increased to 41.9% for the six months ended June 30, 2012 from 40.6% for the six months ended June 30, 2011. The increase in cost of services as a percentage of revenue for the three and six months ended June 30, 2012 is due primarily to changes in the product mix, geographic mix and the impact of acquired entities.

Communication Services cost of services for the three months ended June 30, 2012 increased $17.2 million, or 12.7%, to $153.1 million from $135.8 million for the three months ended June 30, 2011. The increase in cost of services for the three months ended June 30, 2012 included $12.1 million from acquired entities. As a percentage of this segment’s revenue, Communication Services cost of services increased to 51.8% for the three months ended June 30, 2012, compared to 48.8% for the three months ended June 30, 2011.

41

Communication Services cost of services for the six months ended June 30, 2012 increased $21.0 million, or 7.6%, to $297.8 million from $276.8 million for the six months ended June 30, 2011. The increase in cost of services for the six months ended June 30, 2012 included $13.4 million from acquired entities. As a percentage of this segment’s revenue, Communication Services cost of services increased to 51.6% for the six months ended June 30, 2012, compared to 49.4% for the six months ended June 30, 2011. The increase in cost of services for the three and six months ended June 30, 2012 was the result of additional costs from acquired entities and a changing mix of automated and agent based services.

Selling, general and administrative (“SG&A”) expenses: SG&A expenses increased $9.3 million, or 4.1%, to $233.1 million for the three months ended June 30, 2012 from $223.8 million for the three months ended June 30, 2011. The increase in SG&A expenses for the three months ended June 30, 2012 reflected an improvement in our SG&A expense margin that was offset by $11.9 million of additional SG&A expenses from acquired entities. As a percentage of revenue, SG&A expenses improved to 35.2% for the three months ended June 30, 2012 from 35.9% for the three months ended June 30, 2011.

SG&A expenses increased $22.0 million, or 4.9%, to $466.2 million for the six months ended June 30, 2012 from $444.3 million for the six months ended June 30, 2011. The increase in SG&A expenses for the six months ended June 30, 2012 reflected an improvement in our SG&A expense margin that was offset by $22.6 million of additional SG&A expenses from acquired entities. As a percentage of revenue, SG&A expenses improved to 35.8% for the six months ended June 30, 2012, compared to 36.0% for the six months ended June 30, 2011.

Selling, general and administrative expenses by business segment:

	For the three months ended June 30,																		For the six months ended June 30,
				% of						% of						%						% of						% of						%
	2012			Revenue			2011			Revenue			Change			Change			2012			Revenue			2011			Revenue			Change			Change
In thousands:
Unified Communications	$	113,171			30.6	%	$	108,069			31.1	%	$	5,102			4.7	%	$	226,941			31.1	%	$	212,565			31.3	%	$	14,376			6.8	%
Communication Services		120,480			40.8	%		116,207			41.8	%		4,273			3.7	%		240,369			41.7	%		232,580			41.5	%		7,789			3.3	%
Intersegment eliminations		(541	)		NM			(427	)		NM			(114	)		NM			(1,082	)		NM			(888	)		NM			(194	)		NM
Total	$	233,110			35.2	%	$	223,849			35.9	%	$	9,261			4.1	%	$	466,228			35.8	%	$	444,257			36.0	%	$	21,971			4.9	%

NM — Not Meaningful

Unified Communications SG&A expenses for the three months ended June 30, 2012 increased $5.1 million, or 4.7%, to $113.2 million from $108.1 million for the three months ended June 30, 2011. The increase in SG&A expenses for the three months ended June 30, 2012 reflected an improvement in our SG&A expense margin that was partially offset by $4.3 million of additional SG&A expenses from acquired entities. As a percentage of this segment’s revenue, Unified Communications SG&A expenses improved to 30.6% for the three months ended June 30, 2012 compared to 31.1% for the three months ended June 30, 2011.

Unified Communications SG&A expenses for the six months ended June 30, 2012 increased $14.4 million, or 6.8%, to $226.9 million from $212.6 million for the six months ended June 30, 2011. The increase in SG&A for the six months ended June 30, 2012 reflected an improvement in our SG&A expense margin that was partially offset by $13.7 million of additional SG&A expenses from acquired entities. As a percentage of this segment’s revenue, Unified Communications SG&A expenses improved to 31.1% for the six months ended June 30, 2012 compared to 31.3% for the six months ended June 30, 2011.

Communication Services SG&A expenses for the three months ended June 30, 2012 increased $4.3 million, or 3.7%, to $120.5 million from $116.2 million for the three months ended June 30, 2011. The increase in SG&A expenses for the three months ended June 30, 2012 reflected an improvement in our SG&A expense margin that was offset by $7.6 million of additional SG&A expenses from acquired entities. During the three months ended June 30, 2012, this segment recorded an SG&A expense of $3.4 million for site closure and severance activities and $0.9 million for cash losses in a foreign bank that went into receivership. As a percentage of this segment’s

42

revenue, Communication Services SG&A expenses improved to 40.8% for the three months ended June 30, 2012, compared to 41.8% for the three months ended June 30, 2011. The site closure accrual, related severance and foreign bank charge had a 1.45% impact on SG&A as a percentage of revenue for the Communication Services segment.

Communication Services SG&A expenses for the six months ended June 30, 2012 increased $7.8 million, or 3.3%, to $240.4 million from $232.6 million for the six months ended June 30, 2011. The increase in SG&A expenses for the six months ended June 30, 2012 was primarily the result of $10.2 million recorded for site closure and related severance charges, asset impairments and the foreign bank expense. Also, $8.9 million of additional SG&A expenses from acquired entities was recorded during the six months ended June 30, 2012. As a percentage of this segment’s revenue, Communication Services SG&A expenses increased to 41.7% for the six months ended June 30, 2012, compared to 41.5% for the six months ended June 30, 2011. The asset impairment, site closure and related severance expenses and the foreign bank charge recorded during the six months ended June 30, 2012 had a 1.77% impact on SG&A as a percentage of revenue for the Communications Services segment.

Operating income: Operating income for the three months ended June 30, 2012 decreased $1.3 million, or 1.0%, to $121.5 million from $122.8 million for the three months ended June 30, 2011. As a percentage of revenue, operating income for the three months ended June 30, 2012 decreased to 18.4%, from 19.7% for the three months ended June 30, 2011.

Operating income for the six months ended June 30, 2012 decreased by $5.8 million, or 2.4%, to $235.7 million from $241.6 million for the six months ended June 30, 2011. As a percentage of revenue, operating income for the six months ended June 30, 2012 decreased to 18.1%, from 19.6% for the six months ended June 30, 2011.

Operating income by business segment:

	For the three months ended June 30,																For the six months ended June 30,
			% of					% of						%					% of					% of						%
	2012		Revenue			2011		Revenue			Change			Change			2012		Revenue			2011		Revenue			Change			Change
In thousands:
Unified Communications	$	99,805		27.0	%	$	96,470		27.8	%	$	3,335			3.5	%	$	196,941		27.0	%	$	190,481		28.1	%	$	6,460			3.4	%
Communication Services		21,694		7.3	%		26,281		9.4	%		(4,587	)		-17.5	%		38,800		6.7	%		51,077		9.1	%		(12,277	)		-24.0	%
Total	$	121,499		18.4	%	$	122,751		19.7	%	$	(1,252	)		-1.0	%	$	235,741		18.1	%	$	241,558		19.6	%	$	(5,817	)		-2.4	%

Unified Communications operating income for the three months ended June 30, 2012 increased $3.3 million, or 3.5%, to $99.8 million from $96.5 million for the three months ended June 30, 2011. As a percentage of this segment’s revenue, Unified Communications operating income decreased to 27.0% for the three months ended June 30, 2012 from 27.8% for the three months ended June 30, 2011 due to the factors discussed above for revenue, cost of services and SG&A expenses.

Unified Communications operating income for the six months ended June 30, 2012 increased $6.5 million, or 3.4%, to $196.9 million from $190.5 million for the six months ended June 30, 2011. As a percentage of this segment’s revenue, Unified Communications operating income decreased to 27.0% for the six months ended June 30, 2012 from 28.1% for the six months ended June 30, 2011 due to the factors discussed above for revenue, cost of services and SG&A expenses.

Communication Services operating income for the three months ended June 30, 2012 decreased $4.6 million, or 17.5%, to $21.7 million from $26.3 million for the three months ended June 30, 2011. This $4.6 million reduction is primarily attributed to the $4.3 million SG&A expense for site closure and related severance charges, asset impairments and the foreign bank expense. As a percentage of this segment’s revenue, Communication Services operating income decreased to 7.3% for the three months ended June 30, 2012 from 9.4% for the three months ended June 30, 2011 due to the factors discussed above for revenue, cost of services and SG&A expenses for Communication Services.

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Communication Services operating income for the six months ended June 30, 2012 decreased $12.3 million, or 24.0%, to $38.8 million from $51.1 million for the six months ended June 30, 2011. This $12.3 million reduction is primarily attributed to the $10.2 million SG&A expense for site closure and related severance charges, asset impairments and the foreign bank expense. As a percentage of this segment’s revenue, Communication Services operating income decreased to 6.7% for the six months ended June 30, 2012 from 9.1% for the six months ended June 30, 2011 due to the factors discussed above for revenue, cost of services and SG&A expenses for Communication Services.

Other income (expense): Other income (expense) includes interest expense from borrowings under credit facilities and outstanding notes, the aggregate foreign exchange gain (loss) on affiliate transactions denominated in currencies other than the functional currency and interest income from short-term investments. Other income (expense) for the three months ended June 30, 2012 was ($62.3) million compared to ($67.3) million for the three months ended June 30, 2011. Other income (expense) for the six months ended June 30, 2012 was ($121.6) million compared to ($130.3) million for the six months ended June 30, 2011. Interest expense for the three and six months ended June 30, 2012 was $60.7 million and $122.9 million, respectively, compared to $68.5 million and $136.4 million, respectively, for the three and six months ended June 30, 2011. This decrease in interest expense was due primarily to lower effective interest rates on our variable rate senior secured term loan facilities.

During the three and six months ended June 30, 2012, we recognized a $0.3 million gain and $0.2 million loss, respectively, on affiliate foreign currency transactions denominated in currencies other than the functional currency. During the three and six months ended June 30, 2011, we recognized a $0.8 million gain and $3.9 million gain, respectively, on affiliate foreign currency transactions denominated in currencies other than the functional currency.

Net income: Net income for the three months ended June 30, 2012 increased $2.3 million, or 6.7%, to $36.7 million from net income of $34.4 million for the three months ended June 30, 2011. Our net income for the six months ended June 30, 2012 increased $1.8 million, or 2.6%, to $70.7 million from net income of $69.0 million for the six months ended June 30, 2011. Net income includes a provision for income tax expense at an effective rate of approximately 38.0% for the three and six months ended June 30, 2012, compared to an effective tax rate of approximately 38.0% for the three and six months ended June 30, 2011.

Earnings (loss) per common share: On December 30, 2011, we completed the Conversion of our outstanding Class L Common Stock into shares of Class A Common Stock and thereafter the Reclassification of all of our Class A Common Stock as a single class of Common Stock. As a result, subsequent earnings per share calculations are presented as a single class of Common Stock and references to Class A common stock have been changed to common stock for all periods. Earnings per common share-basic and diluted for the three and six months ended June 30, 2012 were $0.07 and $0.14, respectively. Earnings per common L share-basic for the three months and six months ended June 30, 2011 were $4.58 and $8.97, respectively. Earnings per common L share-diluted for the three and six months ended June 30, 2011 were $4.39 and $8.60, respectively. Loss per common A share-basic and diluted for the three and six months ended June 30, 2011 was ($0.13) and ($0.23), respectively.

Diluted earnings per share is computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that have a dilutive effect on earnings per share. At June 30, 2012, 21,388,000 stock options were outstanding with an exercise price at or exceeding the market value of our common stock, which market value was determined based on the results of an independent appraisal preformed as of November 30, 2011 by Corporate Valuation Advisors, Inc. These options were therefore excluded from the computation of shares contingently issuable upon exercise of the options.

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Liquidity and Capital Resources

We have historically financed our operations and capital expenditures primarily through cash flows from operations, supplemented by borrowings under our bank and asset securitization credit facilities.

On October 2, 2009, we filed a Registration Statement on Form S-1 (Registration No. 333-162292) under the Securities Act of 1933 and amendments to the Registration Statement on November 6, 2009, December 1, 2009, December 16, 2009, February 16, 2010, April 14, 2011, August 17, 2011, September 9, 2011, November 2, 2011, February 24, 2012 and May 15, 2012 pursuant to which we proposed to offer up to $500.0 million of our common stock (“Proposed Offering”). We expect to use a part of the net proceeds from the Proposed Offering received by us to repay or repurchase indebtedness. We also expect to use a part of the net proceeds from this offering to fund the amounts payable upon the termination of the management agreement entered into in connection with the consummation of our recapitalization in 2006 between us and the Sponsors. We may also use a portion of the net proceeds received by us for working capital and other general corporate purposes. Given current market conditions, the timing of our initial public offering is uncertain.

Our current and anticipated uses of our cash, cash equivalents and marketable securities are to fund operating expenses, acquisitions, capital expenditures, interest payments, tax payments and the repayment of principal on debt.

The following table summarizes our cash flows by category for the periods presented:

	For the Six Months Ended June 30,
In thousands:	2012			2011			Change			% Change
Cash flows from operating activities	$	135,374		$	148,425		$	(13,051	)		-8.8	%
Cash flows used in investing activities	$	(135,630	)	$	(238,202	)	$	102,572			43.1	%
Cash flows from (used in) financing activities	$	(7,418	)	$	52,960		$	(60,378	)		114.0	%

Net cash flows from operating activities decreased $13.1 million, or 8.8%, to $135.4 million for the six months ended June 30, 2012, compared to net cash flows from operating activities of $148.4 million for the six months ended June 30, 2011. The decrease in net cash flows from operating activities is primarily due to changes in working capital, the timing of interest payments and increases in foreign income tax payments due to the utilization of net operating loss carry forwards in prior periods.

Days sales outstanding (“DSO”), a key performance indicator that we utilize to monitor the accounts receivable average collection period and assess overall collection risk, was 63 days at June 30, 2012 compared to 61 days at June 30, 2011.

Net cash flows used in investing activities decreased $102.6 million, or 43.1%, to $135.6 million for the six months ended June 30, 2012, compared to net cash flows used in investing activities of $238.2 million for the six months ended June 30, 2011. During the six months ended June 30, 2012, our business acquisition investing was $111.7 million less than the comparable six months ended June 30, 2011. During the six months ended June 30, 2012, cash used for capital expenditures was $58.4 million compared to $49.4 million for the six months ended June 30, 2011.

Net cash flows used in financing activities increased $60.4 million, to $7.4 million for the six months ended June 30, 2012, compared to net cash flows from financing activities of $53.0 million for the six months ended June 30, 2011. During the six months ended June 30, 2011, to finance acquisitions, proceeds from our revolving credit facilities exceeded payments by $75.5 million. Also, during the six months ended June 30, 2011, we made a $5.8 million payment on our senior secured term loan based upon an excess cash flow calculation provision in the senior secured term loan facility and a voluntary $7.7 million prepayment on the senior secured term loan facility.

As of June 30, 2012, the amount of cash and cash equivalents held by our foreign subsidiaries was $65.5 million. We have accrued U.S. taxes on $154.8 million of unremitted foreign earnings and profits. Our intent is to

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permanently reinvest a portion of these funds outside the U.S. for acquisitions and capital expansion, and to repatriate a portion of these funds. Based on our current projected capital needs and the current amount of cash and cash equivalents held by our foreign subsidiaries, we do not anticipate incurring any material tax costs beyond our accrued tax position in connection with such repatriation, but we may be required to accrue for unanticipated additional tax costs in the future if our expectations or the amount of cash held by our foreign subsidiaries change.

Given our current levels of cash on hand, anticipated cash flows from operations and available borrowing capacity, we believe we have sufficient liquidity to conduct our normal operations and pursue our business strategy in the ordinary course.

Senior Secured Term Loan Facility and Senior Secured Revolving Credit Facility.

Our senior secured term loan facility and senior secured revolving credit facility bear interest at variable rates. The amended and restated senior secured term loan facility requires annual principal payments of approximately $15.4 million, paid quarterly with balloon payments at maturity dates of October 24, 2013 and July 15, 2016 of approximately $448.4 million and $1,398.5 million, respectively. Pricing of the amended and restated senior secured term loan facility, due 2013, is based on our corporate debt rating and the grid ranges from 2.125% to 2.75% for LIBOR rate loans (LIBOR plus 2.375% at June 30, 2012), and from 1.125% to 1.75% for Base Rate loans (Base Rate plus 1.375% at June 30, 2012). The interest rate margins for the amended and restated senior secured term loans due 2016 are based on our corporate debt rating based on a grid, which ranges from 4.00% to 4.625% for LIBOR rate loans (LIBOR plus 4.25% at June 30, 2012), and from 3.00% to 3.625% for Base Rate loans (Base Rate plus 3.25% at June 30, 2012). The effective annual interest rates, inclusive of debt amortization costs, on the senior secured term loan facility for the three and six months ended June 30, 2012 were 4.97% and 5.01%, respectively, compared to 6.59% and 6.58%, respectively, during the three and six months ended June 30, 2011.

Our senior secured revolving credit facilities provide senior secured financing of up to $250 million, of which approximately $92 million matures October 2012 (original maturity) and approximately $158 million matures January 2016 (extended maturity). We have also received commitments for approximately $43 million of additional extended maturity senior secured revolving credit facility commitments, which commitments would replace a portion of the original maturity senior secured revolving credit facility.

The original maturity senior secured revolving credit facility pricing is based on our total leverage ratio and the grid ranges from 1.75% to 2.50% for LIBOR rate loans (LIBOR plus 1.75% at June 30, 2012), and the margin ranges from 0.75% to 1.50% for base rate loans (Base Rate plus 0.75% at June 30, 2012). We are required to pay each non-defaulting lender a commitment fee of 0.50% in respect of any unused commitments under the original maturity senior secured revolving credit facility. The commitment fee in respect of unused commitments under the original maturity senior secured revolving credit facility is subject to adjustment based upon our total leverage ratio. During the three and six months ended June 30, 2012, the original maturity senior secured revolving credit facility was undrawn.

The extended maturity senior secured revolving credit facility pricing is based on our total leverage ratio and the grid ranges from 2.75% to 3.50% for LIBOR rate loans (LIBOR plus 2.75% at June 30, 2012), and the margin ranges from 1.75% to 2.50% for base rate loans (Base Rate plus 1.75% at June 30, 2012). We are required to pay each non-defaulting lender a commitment fee of 0.50% in respect of any unused commitments under the extended maturity senior secured revolving credit facility. The commitment fee in respect of unused commitments under the extended maturity senior secured revolving credit facility is subject to adjustment based upon our total leverage ratio. The average daily outstanding balance of the extended maturity senior secured revolving credit facility during the three months ended June 30, 2012 and 2011 was $4.3 million and $3.4 million, respectively. The average daily outstanding balance of the extended maturity senior secured revolving credit facility during the six month ended June 30, 2012 and 2011 was $2.6 million and $2.0 million, respectively. The highest outstanding balance on the extended maturity senior secured revolving credit facility during the three and six months ended June 30, 2012 was $19.9 million. The highest outstanding balance on the extended maturity senior secured revolving credit facility during the three and six months ended June 30, 2011 was $31.3 million.

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Subsequent to June 30, 2012, we may request additional tranches of term loans or increases to the revolving credit facility in an aggregate amount not to exceed $856.2 million, including $625.2 million of principal payments previously made in respect of the term loan facility. Availability of such additional tranches of term loans or increases to the revolving credit facility is subject to the absence of any default and pro forma compliance with financial covenants and, among other things, the receipt of commitments by existing or additional financial institutions.

2016 Senior Subordinated Notes

Our $450 million aggregate principal amount of 11% senior subordinated notes due 2016 (the “2016 Senior Subordinated Notes”) bear interest that is payable semiannually.

We may redeem the 2016 Senior Subordinated Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the senior subordinated notes to be redeemed) set forth below plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of 2016 Senior Subordinated Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on October 15 of each of the years indicated below:

Year	Percentage
2011		105.500
2012		103.667
2013		101.833
2014 and thereafter		100.000

2018 Senior Notes

On October 5, 2010, we issued $500 million aggregate principal amount of 8 5/8% senior notes that mature on October 1, 2018 (the “2018 Senior Notes”).

At any time prior to October 1, 2014, we may redeem all or a part of the 2018 Senior Notes at a redemption price equal to 100% of the principal amount of 2018 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2018 Senior Notes) as of, and accrued and unpaid interest and all additional interest then owing pursuant to the registration rights agreement executed in connection with the 2018 Senior Notes, if any, to the date of redemption, subject to the rights of holders of 2018 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after October 1, 2014, we may redeem the 2018 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2018 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon and all additional interest then owing pursuant to the registration rights agreement executed in connection with the 2018 Senior Notes, if any, to the applicable date of redemption, subject to the right of holders of 2018 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on October 1 of each of the years indicated below:

Year	Percentage
2014		104.313
2015		102.156
2016 and thereafter		100.000

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At any time (which may be more than once) before October 1, 2013, we can choose to redeem up to 35% of the outstanding notes with money that we raise in one or more equity offerings, as long as: we pay 108.625% of the face amount of the notes, plus accrued and unpaid interest; we redeem the notes within 90 days after completing the equity offering; and at least 65% of the aggregate principal amount of the applicable series of notes issued remains outstanding afterwards.

2019 Senior Notes

On November 24, 2010, we issued $650 million aggregate principal amount of 7 ⁷/₈% senior notes that mature January 15, 2019 (the “2019 Senior Notes”).

At any time prior to November 15, 2014, we may redeem all or a part of the 2019 Senior Notes at a redemption price equal to 100% of the principal amount of 2019 Senior Notes redeemed plus the applicable premium (as defined in the indenture governing the 2019 Senior Notes) as of, and accrued and unpaid interest and all additional interest then owing pursuant to the registration rights agreement executed in connection with the 2019 Senior Notes, if any, to the date of redemption, subject to the rights of holders of 2019 Senior Notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after November 15, 2014, we may redeem the 2019 Senior Notes in whole or in part at the redemption prices (expressed as percentages of principal amount of the 2019 Senior Notes to be redeemed) set forth below plus accrued and unpaid interest thereon and all additional interest then owing pursuant to the registration rights agreement executed in connection with the 2019 Senior Notes, if any, to the applicable date of redemption, subject to the right of holders of 2019 Senior Notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on November 15 of each of the years indicated below:

Year	Percentage
2014		103.938
2015		101.969
2016 and thereafter		100.000

At any time (which may be more than once) before November 15, 2013, we can choose to redeem up to 35% of the outstanding notes with money that we raise in one or more equity offerings, as long as: we pay 107.875% of the face amount of the notes, plus accrued and unpaid interest; we redeem the notes within 90 days after completing the equity offering; and at least 65% of the aggregate principal amount of the applicable series of notes issued remains outstanding afterwards.

We and our subsidiaries, affiliates or significant shareholders may from time to time, in our and their discretion, purchase, repay, redeem or retire any of our outstanding debt or equity securities (including any publicly issued debt or equity securities), in privately negotiated or open market transactions, by tender offer or otherwise.

Amended and Extended Asset Securitization

On September 12, 2011, the revolving trade accounts receivable financing facility between West Receivables LLC, a wholly-owned, bankruptcy-remote direct subsidiary of West Receivables Holdings LLC and Wells Fargo Bank, National Association, was amended and extended. The amended and extended facility provides for $150.0 million in available financing and is extended to September 12, 2014, reduces the unused commitment fee by 25 basis points and lowers the LIBOR spread on borrowings by 150 basis points. Under the amended and extended facility, West Receivables Holdings LLC sells or contributes trade accounts receivables to West Receivables LLC, which sells undivided interests in the purchased or contributed accounts receivables for cash to one or more financial institutions. The availability of the funding is subject to the level of eligible receivables after deducting certain concentration limits and reserves. The proceeds of the facility are available for general corporate purposes. West Receivables LLC and West Receivables Holdings LLC are consolidated in our condensed

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consolidated financial statements included elsewhere in this report. At June 30, 2012 and December 31, 2011, this facility was undrawn. The highest outstanding balance during the six months ended June 30, 2012 and 2011 was $39.0 million and $84.5 million, respectively.

The amended and extended asset securitization facility contains various customary affirmative and negative covenants and also contains customary default and termination provisions, which provide for acceleration of amounts owed under the program upon the occurrence of certain specified events, including, but not limited to, failure to pay yield and other amounts due, defaults on certain indebtedness, certain judgments, changes in control, certain events negatively affecting the overall credit quality of collateralized accounts receivable, bankruptcy and insolvency events and failure to meet financial tests requiring maintenance of certain leverage and coverage ratios, similar to those under our senior secured credit facility.

Debt Covenants

Senior Secured Term Loan Facility and Senior Secured Revolving Credit Facility — We are required to comply on a quarterly basis with a maximum total leverage ratio covenant and a minimum interest coverage ratio covenant. The total leverage ratio of consolidated total debt to Consolidated EBITDA (as defined by our Restated Credit Agreement) may not exceed 5.25 to 1.0 at June 30, 2012 and the interest coverage ratio of Consolidated EBITDA (as defined in the Restated Credit Agreement) to the sum of consolidated interest expense must exceed 2.0 to 1.0 at June 30, 2012. Both ratios are measured on a rolling four-quarter basis. We were in compliance with these financial covenants at June 30, 2012. The leverage ratio covenant will become 5.00 to 1.0 in the fourth quarter of 2012. We believe that for the foreseeable future we will continue to be in compliance with our financial covenants. The senior secured credit facilities also contain various negative covenants, including limitations on indebtedness, liens, mergers and consolidations, asset sales, dividends and distributions or repurchases of our capital stock, investments, loans and advances, capital expenditures, payment of other debt, including the senior subordinated notes, transactions with affiliates, amendments to material agreements governing our subordinated indebtedness, including the senior subordinated notes and changes in our lines of business.

The senior secured credit facilities include certain customary representations and warranties, affirmative covenants, and events of default, including payment defaults, breaches of representations and warranties, covenant defaults, cross-defaults to certain indebtedness, certain events of bankruptcy, certain events under ERISA, material judgments, the invalidity of material provisions of the documentation with respect to the senior secured credit facilities, the failure of collateral under the security documents for the senior secured credit facilities, the failure of the senior secured credit facilities to be senior debt under the subordination provisions of certain of the Company’s subordinated debt and a change of control of the Company. If an event of default occurs, the lenders under the senior secured credit facilities will be entitled to take certain actions, including the acceleration of all amounts due under the senior secured credit facilities and all actions permitted to be taken by a secured creditor.

2016 Senior Subordinated Notes, 2018 Senior Notes and 2019 Senior Notes — The 2016 Senior Subordinated Notes, the 2018 Senior Notes and the 2019 Senior Notes indentures contain covenants limiting, among other things, our ability and the ability of our restricted subsidiaries to: incur additional debt or issue certain preferred shares, pay dividends on or make distributions in respect of our capital stock or make other restricted payments, make certain investments, sell certain assets, create liens on certain assets to secure debt, consolidate, merge, sell, or otherwise dispose of all or substantially all of our assets, enter into certain transactions with our affiliates and designate our subsidiaries as unrestricted subsidiaries. We were in compliance with these financial covenants at June 30, 2012.

Our failure to comply with these debt covenants may result in an event of default which, if not cured or waived, could accelerate the maturity of our indebtedness. If our indebtedness is accelerated, we may not have sufficient cash resources to satisfy our debt obligations and we may not be able to continue our operations as planned. If our cash flows and capital resources are insufficient to fund our debt service obligations and keep us in compliance with the covenants under our senior secured credit facilities or to fund our other liquidity needs, we may be forced to reduce or delay capital expenditures, sell assets or operations, seek additional capital or restructure or refinance our indebtedness including the notes. We cannot ensure that we would be able to take any of these

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actions, that these actions would be successful and would permit us to meet our scheduled debt service obligations or that these actions would be permitted under the terms of our existing or future debt agreements, including our senior secured credit facilities and the indentures that govern the notes. Our senior secured credit facilities documentation and the indentures that govern the notes restrict our ability to dispose of assets and use the proceeds from the disposition. As a result, we may not be able to consummate those dispositions or use the proceeds to meet our debt service or other obligations, and any proceeds that are available may not be adequate to meet any debt service or other obligations then due.

If we cannot make scheduled payments on our debt, we will be in default, and as a result:

• our debt holders could declare all outstanding principal and interest to be due and payable;

• the lenders under our new senior secured credit facilities could terminate their commitments to lend us money and foreclose against the assets securing our borrowings; and

• we could be forced into bankruptcy or liquidation.

Contractual Obligations

We have contractual obligations that may affect our financial condition. However, based on management’s assessment of the underlying provisions and circumstances of our material contractual obligations, there is no known trend, demand, commitment, event or uncertainty that is reasonably likely to occur which would have a material effect on our financial condition or results of operations.

The following table summarizes our contractual obligations at June 30, 2012 (amounts in thousands):

	Payment due by period
Contractual Obligations	Total		Less than 1 year		1 - 3 years		4 - 5 years		After 5 years
Senior Secured Term Loan Facility, due 2013	$	448,434	$	—	$	448,434	$	—	$	—
Senior Secured Term Loan Facility, due 2016		1,460,219		15,425		30,850		1,413,944		—
11% Senior Subordinated Notes, due 2016		450,000		—		—		450,000		—
8 5/8% Senior Notes, due 2018		500,000		—		—		—		500,000
7 7/8% Senior Notes, due 2019		650,000		—		—		—		650,000
Interest payments on fixed rate debt		853,420		143,813		287,626		262,876		159,105
Estimated interest payments on variable rate debt (1)		312,990		98,395		141,499		73,096		—
Operating leases		130,494		34,499		47,571		21,637		26,787
Capital lease obligations		7		7		—		—		—
Contractual minimums under telephony agreements (2)		128,100		76,700		51,400		—		—
Purchase obligations (3)		78,533		77,526		1,007		—		—
Interest rate swaps		4,955		4,955		—		—		—
Total contractual cash obligations	$	5,017,152	$	451,320	$	1,008,387	$	2,221,553	$	1,335,892

(1) Interest rate assumptions based on July 23, 2012 LIBOR U.S. dollar swap rate curves and LIBOR Euro and GBP swap rate curves for the next five years.

(2) Based on projected telephony minutes through 2014. The contractual minimum is usage based and could vary based on actual usage.

(3) Represents future obligations for capital and expense projects that are in progress or are committed.

The table above excludes amounts to be paid for taxes and long-term obligations under our Nonqualified Executive Retirement Savings Plan and Nonqualified Executive Deferred Compensation Plan. The table also excludes amounts to be paid for income tax contingencies because the timing thereof is highly uncertain. At June 30, 2012, we have accrued $22.9 million, including interest and penalties for uncertain tax positions.

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Capital Expenditures

Our operations continue to require significant capital expenditures for technology, capacity expansion and upgrades. Capital expenditures were $49.4 million for the six months ended June 30, 2012, compared to $43.4 million for the six months ended June 30, 2011. We currently estimate our capital expenditures for the remainder of 2012 to be approximately $75.6 million to $85.6 million primarily for equipment and upgrades at existing facilities.

Our senior secured term loan facility discussed above includes covenants which allow us the flexibility to issue additional indebtedness that is pari passu with or subordinated to our debt under our existing credit facilities in an aggregate principal amount not to exceed $856.2 million including the aggregate amount of principal payments made in respect of the senior secured term loan, incur capital lease indebtedness, finance acquisitions, construction, repair, replacement or improvement of fixed or capital assets, incur accounts receivable securitization indebtedness and non-recourse indebtedness; provided we are in pro forma compliance with our total leverage ratio and interest coverage ratio financial covenants. We or any of our affiliates may be required to guarantee any existing or additional credit facilities.

Off – Balance Sheet Arrangements

We utilize standby letters of credit to support primarily workers’ compensation policy requirements and certain operating leases. Performance obligations of several of our subsidiaries are supported by performance bonds and letters of credit. These obligations will expire at various dates through March 2013 and are renewed as required. The outstanding commitment on these obligations at June 30, 2012 was $18.6 million.

Effects of Inflation

We do not believe that inflation has had a material effect on our financial position or results of operations. However, there can be no assurance that our business will not be affected by inflation in the future.

CRITICAL ACCOUNTING POLICIES

The preparation of financial statements requires the use of estimates and assumptions on the part of management. The estimates and assumptions used by management are based on our historical experiences combined with management’s understanding of current facts and circumstances. Certain of our accounting policies are considered critical as they are both important to the portrayal of our financial condition and results of operations and require significant or complex judgment on the part of management. The accounting policies we consider critical are our accounting policies with respect to revenue recognition, allowance for doubtful accounts, goodwill and other intangible assets, and income taxes.

For additional discussion of these critical accounting policies, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations” section of our Annual Report on Form 10-K for the year ended December 31, 2011. There have not been any significant changes with respect to these policies during the six months ended June 30, 2012.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

Market Risk Management

Market risk is the potential loss arising from adverse changes in market rates and prices, such as interest rates, foreign currency exchange rates and changes in the market value of investments. The effect of inflation on our variable interest rate debt is discussed below in “Interest Rate Risk.”

Interest Rate Risk

As of June 30, 2012, we had $1,908.7 million outstanding under our senior secured term loan facility, $450 million outstanding under our 2016 Senior Subordinated Notes, $500 million outstanding under our 2018 Senior Notes and $650 million outstanding under our 2019 Senior Notes.

Long-term obligations at variable interest rates subject to interest rate risk and the quarterly impact of a 50 basis point change in the variable interest rate, in thousands, at June 30, 2012 consisted of the following:

	Outstanding at variable interest rates		Impact of a 0.5% change in the variable interest rate
Senior Secured Term Loan Facility (1)	$	1,408,653	$	1,760.8
Variable rate debt	$	1,408,653	$	1,760.8

(1) Net of $500.0 million interest rate swaps

Foreign Currency Risk

Our Unified Communications segment conducts business in countries outside of the United States. Revenue and expenses from these foreign operations are typically denominated in local currency, thereby creating exposure to changes in exchange rates. Generally, we do not hedge the foreign currency transactions. Changes in exchange rates may positively or negatively affect our revenue and net income attributed to these subsidiaries. Based on our level of operating activities in foreign operations during the six months ended June 30, 2012, a five percent change in the value of the U.S. dollar relative to the Euro and British Pound Sterling would have positively or negatively affected our net operating income by less than one percent.

On June 30, 2012 and 2011, the Communication Services segment had no material revenue outside the United States. Our facilities in Canada, Jamaica, Mexico and the Philippines receive calls only from customers in North America under contracts denominated in U.S. dollars and therefore our foreign currency exposure is primarily for expenses incurred in the respective country.

For the three and six months ended June 30, 2012, revenues from non-U.S. countries were approximately 18% and 19% of consolidated revenues, respectively. For the three and six months ended June 30, 2011, revenues from non-U.S. countries were approximately 19% and 18% of consolidated revenues, respectively. During these periods no individual foreign country accounted for greater than 10% of revenue. At June 30, 2012 and December 31, 2011, long-lived assets from non-U.S. countries were both approximately 9%. We have generally not entered into forward exchange or option contracts for transactions denominated in foreign currency to hedge against foreign currency risk. We are exposed to translation risk because our foreign operations are in local currency and must be translated into U.S. dollars. As currency exchange rates fluctuate, translation of our Statements of Operations of non-U.S. businesses into U.S. dollars affects the comparability of revenue, expenses, and operating income between periods.

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Investment Risk

During 2009, we entered into three eighteen month forward starting interest rate swaps for a total notional value of $500.0 million. These forward starting interest rate swaps commenced during the third quarter of 2010. The fixed interest rate on these interest rate swaps ranged from 2.56% to 2.60%, and expired in January 2012. In 2010, we entered into three three-year interest rate swap agreements (cash flow hedges) to convert variable long-term debt to fixed rate debt. These swaps were for an aggregate notional value of $500.0 million, with interest rates ranging from 1.685% to 1.6975% and expire in June 2013. At June 30, 2012, the notional amount of debt outstanding under these interest rate swap agreements was $500.0 million of the outstanding $1,908.7 million senior secured term loan facility.

Item 4. Controls and Procedures

Evaluation of disclosure controls and procedures. Our management team continues to review our internal controls and procedures and the effectiveness of those controls. As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer and Treasurer, of the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Rule 13a-15(b) of the Securities Exchange Act of 1934, as amended. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer and Treasurer concluded that, as of June 30, 2012, our disclosure controls and procedures are effective in ensuring that the information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in the Commission’s rules and forms and (ii) that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer and Chief Financial Officer as appropriate to allow timely decisions regarding required disclosure.

Changes in internal control over financial reporting. There were no changes in our internal control over financial reporting or in other factors during the period covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. No corrective actions were required or taken.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of claims currently pending will have a material adverse effect on our financial position, results of operations or cash flows.

Item 6. Exhibits

10.01	Supplemental Indenture, dated as of June 19, 2012, by and among Hypercube, LLC, Annex Holdings HC Corporation, Rubik Acquisition Company, LLC, West Corporation, and The Bank of New York Mellon Trust Company, N.A., to the Indenture, dated as of October 24, 2006, by and among West Corporation, the guarantors named therein and The Bank of New York, with respect to West Corporation’s $450.0 million aggregate principal amount of 11% senior subordinated notes due October 15, 2016
10.02	Supplemental Indenture, dated as of June 19, 2012, by and among Hypercube, LLC, Annex Holdings HC Corporation, Rubik Acquisition Company, LLC, West Corporation, and The Bank of New York Mellon Trust Company, N.A., to the Indenture, dated as of October 5, 2010, by and among West Corporation, the guarantors named therein and The Bank of New York Mellon Trust Company, N.A., with respect to West Corporation’s $500.0 million aggregate principal amount of 8 5/8% senior notes due 2018
10.03	Supplemental Indenture, dated as of June 19, 2012, by and among Hypercube, LLC, Annex Holdings HC Corporation, Rubik Acquisition Company, LLC, West Corporation, and The Bank of New York Mellon Trust Company, N.A., to the Indenture, dated as of November 24, 2010, by and among West Corporation, the guarantors named therein and The Bank of New York Mellon Trust Company, N.A., with respect to West Corporation’s $500.0 million aggregate principal amount of 7 7/8% senior notes due 2019
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended June 30, 2012, filed on July 27, 2012, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit and (vi) the Notes to Condensed Consolidated Financial Statements furnished herewith.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

WEST CORPORATION
By:	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer
By:	/s/ Paul M. Mendlik
	Paul M. Mendlik
	Chief Financial Officer and Treasurer
By:	/s/ R. Patrick Shields
	R. Patrick Shields
	Senior Vice President —
	Chief Accounting Officer

Date: July 27, 2012

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EXHIBIT INDEX

Number	Description
10.01	Supplemental Indenture, dated as of June 19, 2012, by and among Hypercube, LLC, Annex Holdings HC Corporation, Rubik Acquisition Company, LLC, West Corporation, and The Bank of New York Mellon Trust Company, N.A., to the Indenture, dated as of October 24, 2006, by and among West Corporation, the guarantors named therein and The Bank of New York, with respect to West Corporation’s $450.0 million aggregate principal amount of 11% senior subordinated notes due October 15, 2016
10.02	Supplemental Indenture, dated as of June 19, 2012, by and among Hypercube, LLC, Annex Holdings HC Corporation, Rubik Acquisition Company, LLC, West Corporation, and The Bank of New York Mellon Trust Company, N.A., to the Indenture, dated as of October 5, 2010, by and among West Corporation, the guarantors named therein and The Bank of New York Mellon Trust Company, N.A., with respect to West Corporation’s $500.0 million aggregate principal amount of 8 5/8% senior notes due 2018
10.03	Supplemental Indenture, dated as of June 19, 2012, by and among Hypercube, LLC, Annex Holdings HC Corporation, Rubik Acquisition Company, LLC, West Corporation, and The Bank of New York Mellon Trust Company, N.A., to the Indenture, dated as of November 24, 2010, by and among West Corporation, the guarantors named therein and The Bank of New York Mellon Trust Company, N.A., with respect to West Corporation’s $500.0 million aggregate principal amount of 7 7/8% senior notes due 2019
31.01	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification pursuant to 15 U.S.C. Section 7241, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.01	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.02	Certification pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101	Financial statements from the quarterly report on Form 10-Q of West Corporation for the quarter ended June 30, 2012, filed on July 27, 2012, formatted in XBRL: (i) the Condensed Consolidated Statements of Operations; (ii) the Condensed Consolidated Statements of Comprehensive Income; (iii) the Condensed Consolidated Balance Sheets; (iv) the Condensed Consolidated Statements of Cash Flows; (v) the Condensed Consolidated Statements of Stockholders’ Deficit and (vi) the Notes to Condensed Consolidated Financial Statements furnished herewith.

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EX-10.01

Exhibit 10.01

Execution Version

SUPPLEMENTAL INDENTURE

Supplemental Indenture (this “Supplemental Indenture”), dated as of June 19, 2012 among Hypercube, LLC, a Delaware limited liability company (“Hypercube”), Annex Holdings HC Corporation, a Delaware corporation (“Annex”), and Rubik Acquisition Company, LLC, a Delaware limited liability company (“Rubik” and, together with Hypercube and Annex, each, a “Guaranteeing Subsidiary” and, together, the “Guaranteeing Subsidiaries”), West Corporation, a Delaware corporation (the “Issuer”), and The Bank of New York Mellon Trust Company, N.A., as trustee (the “Trustee”).

W I T N E S S E T H

WHEREAS, the Issuer has heretofore executed and delivered to the Trustee an indenture (the “Indenture”), dated as of October 24, 2006, providing for the issuance of an unlimited aggregate principal amount of 11% Senior Subordinated Notes due 2016 (the “Notes”);

WHEREAS, the Indenture provides that under certain circumstances the Guaranteeing Subsidiaries shall execute and deliver to the Trustee a supplemental indenture pursuant to which each Guaranteeing Subsidiary shall unconditionally guarantee all of the Issuer’s Obligations under the Notes and the Indenture on the terms and conditions set forth herein and under the Indenture (the “Guarantee”);

WHEREAS, pursuant to Section 9.01 of the Indenture, the Trustee is authorized to execute and deliver this Supplemental Indenture; and

WHEREAS, all things necessary to make this Supplemental Indenture the legal, valid and binding obligation of the Issuer and each Guaranteeing Subsidiary have been done.

NOW THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt of which is hereby acknowledged, the parties mutually covenant and agree for the equal and ratable benefit of the Holders of the Notes as follows:

(1) Capitalized Terms. Capitalized terms used herein without definition shall have the meanings assigned to them in the Indenture.

(2) Agreement to Guarantee. Each Guaranteeing Subsidiary hereby agrees as follows:

(a) Along with all Guarantors named in the Indenture, to jointly and severally unconditionally guarantee to each Holder of a Note authenticated and delivered by the Trustee and to the Trustee and its successors and assigns, irrespective of the validity and enforceability of the Indenture, the Notes or the obligations of the Issuer hereunder or thereunder, that:

(i) the principal of and interest, premium and Additional Interest, if any, on the Notes will be promptly paid in full when due, whether at maturity, by acceleration, redemption or otherwise, and interest on the overdue principal of and interest on the Notes, if any, if lawful, and all other obligations of the Issuer to the Holders or the Trustee hereunder or thereunder will be promptly paid in full or performed, all in accordance with the terms hereof and thereof; and

(ii) in case of any extension of time of payment or renewal of any Notes or any of such other obligations, the same will be promptly paid in full when due or

performed in accordance with the terms of the extension or renewal, whether at stated maturity, by acceleration or otherwise. Failing payment when due of any amount so guaranteed or any performance so guaranteed for whatever reason, the Guarantors and each Guaranteeing Subsidiary shall be jointly and severally obligated to pay the same immediately. This is a guarantee of payment and not a guarantee of collection.

(b) The obligations hereunder shall be unconditional, irrespective of the validity, regularity or enforceability of the Notes or the Indenture, the absence of any action to enforce the same, any waiver or consent by any Holder of the Notes with respect to any provisions hereof or thereof, the recovery of any judgment against the Issuer, any action to enforce the same or any other circumstance which might otherwise constitute a legal or equitable discharge or defense of a guarantor.

(c) The following are hereby waived: diligence, presentment, demand of payment, filing of claims with a court in the event of insolvency or bankruptcy of the Issuer, any right to require a proceeding first against the Issuer, protest, notice and all demands whatsoever.

(d) This Guarantee shall not be discharged except by complete performance of the obligations contained in the Notes, the Indenture and this Supplemental Indenture, and each Guaranteeing Subsidiary accepts all obligations of a Guarantor under the Indenture.

(e) If any Holder or the Trustee is required by any court or otherwise to return to the Issuer, the Guarantors (including each Guaranteeing Subsidiary), or any custodian, trustee, liquidator or other similar official acting in relation to either the Issuer or the Guarantors, any amount paid either to the Trustee or such Holder, this Guarantee, to the extent theretofore discharged, shall be reinstated in full force and effect.

(f) No Guaranteeing Subsidiary shall be entitled to any right of subrogation in relation to the Holders in respect of any obligations guaranteed hereby until payment in full of all obligations guaranteed hereby.

(g) As between each of the Guaranteeing Subsidiaries, on the one hand, and the Holders and the Trustee, on the other hand, (x) the maturity of the obligations guaranteed hereby may be accelerated as provided in Article 6 of the Indenture for the purposes of this Guarantee, notwithstanding any stay, injunction or other prohibition preventing such acceleration in respect of the obligations guaranteed hereby, and (y) in the event of any declaration of acceleration of such obligations as provided in Article 6 of the Indenture, such obligations (whether or not due and payable) shall forthwith become due and payable by each Guaranteeing Subsidiary for the purpose of this Guarantee.

(h) Each Guaranteeing Subsidiary shall have the right to seek contribution from any non-paying Guarantor so long as the exercise of such right does not impair the rights of the Holders under this Guarantee.

(i) Pursuant to Section 11.02 of the Indenture, after giving effect to all other contingent and fixed liabilities that are relevant under any applicable Bankruptcy or fraudulent conveyance laws, and after giving effect to any collections from, rights to receive contribution from or payments made by or on behalf of any other Guarantor in respect of the obligations of such other Guarantor under Article 11 of the Indenture, this new Guarantee shall be limited to the maximum amount permissible such that the obligations of each Guaranteeing Subsidiary under this Guarantee will not constitute a fraudulent transfer or conveyance.

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(j) This Guarantee shall remain in full force and effect and continue to be effective should any petition be filed by or against the Issuer for liquidation or reorganization, should the Issuer become insolvent or make an assignment for the benefit of creditors or should a receiver or trustee be appointed for all or any significant part of the Issuer’s assets, and shall, to the fullest extent permitted by law, continue to be effective or be reinstated, as the case may be, if at any time payment and performance of the Notes are, pursuant to applicable law, rescinded or reduced in amount, or must otherwise be restored or returned by any obligee on the Notes and Guarantee, whether as a “voidable preference”, “fraudulent transfer” or otherwise, all as though such payment or performance had not been made. In the event that any payment or any part thereof, is rescinded, reduced, restored or returned, the Note shall, to the fullest extent permitted by law, be reinstated and deemed reduced only by such amount paid and not so rescinded, reduced, restored or returned.

(k) In case any provision of this Guarantee shall be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

(l) This Guarantee shall be a general unsecured senior subordinated obligation of each Guaranteeing Subsidiary, ranking pari passu with any other future Senior Indebtedness of each Guaranteeing Subsidiary, if any.

(m) Each payment to be made by a Guaranteeing Subsidiary in respect of this Guarantee shall be made without set-off, counterclaim, reduction or diminution of any kind or nature.

(3) Execution and Delivery. Each Guaranteeing Subsidiary agrees that the Guarantee shall remain in full force and effect notwithstanding the absence of the endorsement of any notation of such Guarantee on the Notes.

(4) Merger, Consolidation or Sale of All or Substantially All Assets.

(a) Except as otherwise provided in Section 5.01(c) of the Indenture, no Guaranteeing Subsidiary may consolidate or merge with or into or wind up into (whether or not the Issuer or such Guaranteeing Subsidiary is the surviving corporation), or sell, assign, transfer, lease, convey or otherwise dispose of all or substantially all of its properties or assets, in one or more related transactions, to any Person unless:

(i)(A) such Guaranteeing Subsidiary is the surviving corporation or the Person formed by or surviving any such consolidation or merger (if other than such Guaranteeing Subsidiary) or to which such sale, assignment, transfer, lease, conveyance or other disposition will have been made is a corporation organized or existing under the laws of the jurisdiction of organization of such Guaranteeing Subsidiary, as the case may be, or the laws of the United States, any state thereof, the District of Columbia, or any territory thereof (such Guaranteeing Subsidiary or such Person, as the case may be, being herein called the “Successor Person”);

(B) the Successor Person, if other than such Guaranteeing Subsidiary, expressly assumes all the obligations of such Guaranteeing Subsidiary under the Indenture and such Guaranteeing Subsidiary’s related Guarantee pursuant to supplemental indentures or other documents or instruments in form reasonably satisfactory to the Trustee;

(C) immediately after such transaction, no Default exists; and

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(D) the Issuer shall have delivered to the Trustee an Officer’s Certificate and an Opinion of Counsel, each stating that such consolidation, merger or transfer and such supplemental indentures, if any, comply with the Indenture; or

(ii) the transaction is made in compliance with Sections 4.10(a)(1) and (2) of the Indenture;

(b) Subject to certain limitations described in the Indenture, the Successor Person will succeed to, and be substituted for, such Guaranteeing Subsidiary under the Indenture and such Guaranteeing Subsidiary’s Guarantee. Notwithstanding the foregoing, any Guaranteeing Subsidiary may (x) consolidate or merge into or transfer all or part of its properties and assets to another Guarantor or the Issuer or (y) merge with an Affiliate of the Issuer solely for the purpose of reincorporating such Guaranteeing Subsidiary in a State of the United States as long as the amount of the Indebtedness, Preferred Stock and Disqualified Stock is not increased thereby.

(5) Releases.

The Guarantee of any Guaranteeing Subsidiary shall be automatically and unconditionally released and discharged, and no further action by such Guaranteeing Subsidiary, the Issuer or the Trustee is required for the release of such Guaranteeing Subsidiary’s Guarantee, upon:

(1)(A) any sale, exchange or transfer (by merger or otherwise) of the Capital Stock of such Guaranteeing Subsidiary (including any sale, exchange or transfer), after which such Guaranteeing Subsidiary is no longer a Restricted Subsidiary or all or substantially all the assets of such Guaranteeing Subsidiary which sale, exchange or transfer is made in compliance with Sections 4.10(a)(1) and (2) of the Indenture;

(B) the release or discharge of the guarantee by such Guaranteeing Subsidiary of the Senior Credit Facilities (including by reason of the termination of the Senior Credit Facilities) or the guarantee which resulted in the creation of the Guarantee, except a discharge or release by or as a result of payment under such guarantee;

(C) the proper designation of such Guaranteeing Subsidiary as an Unrestricted Subsidiary; or

(D) the Issuer exercising its Legal Defeasance option or Covenant Defeasance option in accordance with Article 8 of the Indenture or the Issuer’s obligations under the Indenture being discharged in accordance with the terms of the Indenture; and

(2) such Guaranteeing Subsidiary delivering to the Trustee an Officer’s Certificate and an Opinion of Counsel, each stating that all conditions precedent provided for in the Indenture relating to such transaction have been complied with.

(6) No Recourse Against Others. No director, officer, employee, incorporator or stockholder of any Guaranteeing Subsidiary shall have any liability for any obligations of the Issuer or the Guarantors (including such Guaranteeing Subsidiary) under the Notes, any Guarantees, the Indenture or this Supplemental Indenture or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder by accepting Notes waives and releases all such liability. The waiver and release are part of the consideration for issuance of the Notes.

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(7) Governing Law. THIS SUPPLEMENTAL INDENTURE WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.

(8) Counterparts. The parties may sign any number of copies of this Supplemental Indenture. Each signed copy shall be an original, but all of them together represent the same agreement.

(9) Effect of Headings. The Section headings herein are for convenience only and shall not affect the construction hereof.

(10) The Trustee. The Trustee shall not be responsible in any manner whatsoever for or in respect of the validity or sufficiency of this Supplemental Indenture or for or in respect of the recitals contained herein, all of which recitals are made solely by each Guaranteeing Subsidiary.

(11) Subrogation. Each Guaranteeing Subsidiary shall be subrogated to all rights of Holders of Notes against the Issuer in respect of any amounts paid by each Guaranteeing Subsidiary pursuant to the provisions of Section 2 hereof and Section 11.01 of the Indenture; provided that, if an Event of Default has occurred and is continuing, no Guaranteeing Subsidiary shall be entitled to enforce or receive any payments arising out of, or based upon, such right of subrogation until all amounts then due and payable by the Issuer under the Indenture or the Notes shall have been paid in full.

(12) Benefits Acknowledged. Each Guaranteeing Subsidiary’s Guarantee is subject to the terms and conditions set forth in the Indenture. Each Guaranteeing Subsidiary acknowledges that it will receive direct and indirect benefits from the financing arrangements contemplated by the Indenture and this Supplemental Indenture and that the guarantee and waivers made by it pursuant to this Guarantee are knowingly made in contemplation of such benefits.

(13) Successors. All agreements of each Guaranteeing Subsidiary in this Supplemental Indenture shall bind its Successors, except as otherwise provided in Section 2(k) hereof or elsewhere in this Supplemental Indenture. All agreements of the Trustee in this Supplemental Indenture shall bind its successors.

[Signature Pages Follow]

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IN WITNESS WHEREOF, the parties hereto have caused this Supplemental Indenture to be duly executed, all as of the date first above written.

HYPERCUBE, LLC
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer
ANNEX HOLDINGS HC CORPORATION
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer
RUBIK ACQUISITION COMPANY, LLC
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer

[Signature Page – Supplemental Senior Subordinated Notes Indenture No. 12]

THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS TRUSTEE
By:	/s/ Lawrence M. Kusch
Name:	Lawrence M. Kusch
Title:	Vice President

[Signature Page – Supplemental Senior Subordinated Notes Indenture No. 12]

Acknowledged and Agreed to by:

WEST CORPORATION

By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer

[Signature Page – Supplemental Senior Subordinated Notes Indenture No. 12]

EX-10.02

Exhibit 10.02

Execution Version

SUPPLEMENTAL INDENTURE

Supplemental Indenture (this “Supplemental Indenture”), dated as of June 19, 2012 among Hypercube, LLC, a Delaware limited liability company (“Hypercube”), Annex Holdings HC Corporation, a Delaware corporation (“Annex”), and Rubik Acquisition Company, LLC, a Delaware limited liability company (“Rubik” and, together with Hypercube, and Annex, each, a “Guaranteeing Subsidiary” and, together, the “Guaranteeing Subsidiaries”), West Corporation, a Delaware corporation (the “Issuer”), and The Bank of New York Mellon Trust Company, N.A., as trustee (the “Trustee”).

W I T N E S S E T H

WHEREAS, each of West Corporation and the Guarantors (as defined in the Indenture referred to below) has heretofore executed and delivered to the Trustee an indenture (the “Indenture”), dated as of October 5, 2010, providing for the issuance of an unlimited aggregate principal amount of 8  ⁵/₈% Senior Notes due 2018 (the “Notes”);

WHEREAS, the Indenture provides that under certain circumstances the Guaranteeing Subsidiaries shall execute and deliver to the Trustee a supplemental indenture pursuant to which each Guaranteeing Subsidiary shall unconditionally guarantee all of the Issuer’s Obligations under the Notes and the Indenture on the terms and conditions set forth herein and under the Indenture (the “Guarantee”);

WHEREAS, pursuant to Section 9.01 of the Indenture, the Trustee is authorized to execute and deliver this Supplemental Indenture; and

WHEREAS, all things necessary to make this Supplemental Indenture the legal, valid and binding obligation of the Issuer and each Guaranteeing Subsidiary have been done.

NOW THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt of which is hereby acknowledged, the parties mutually covenant and agree for the equal and ratable benefit of the Holders of the Notes as follows:

(1) Capitalized Terms. Capitalized terms used herein without definition shall have the meanings assigned to them in the Indenture.

(2) Agreement to Guarantee. Each Guaranteeing Subsidiary hereby agrees as follows:

(a) Along with all Guarantors named in the Indenture, to jointly and severally unconditionally guarantee to each Holder of a Note authenticated and delivered by the Trustee and to the Trustee and its successors and assigns, irrespective of the validity and enforceability of the Indenture, the Notes or the obligations of the Issuer hereunder or thereunder, that:

(i) the principal of and interest, premium and Additional Interest, if any, on the Notes will be promptly paid in full when due, whether at maturity, by acceleration, redemption or otherwise, and interest on the overdue principal of and interest on the Notes, if any, if lawful, and all other obligations of the Issuer to the Holders or the Trustee hereunder or thereunder will be promptly paid in full or performed, all in accordance with the terms hereof and thereof; and

(ii) in case of any extension of time of payment or renewal of any Notes or any of such other obligations, the same will be promptly paid in full when due or performed in accordance with the terms of the extension or renewal, whether at stated maturity, by acceleration or otherwise. Failing payment when due of any amount so guaranteed or any performance so guaranteed for whatever reason, the Guarantors and each Guaranteeing Subsidiary shall be jointly and severally obligated to pay the same immediately. This is a guarantee of payment and not a guarantee of collection.

(b) The obligations hereunder shall be unconditional, irrespective of the validity, regularity or enforceability of the Notes or the Indenture, the absence of any action to enforce the same, any waiver or consent by any Holder of the Notes with respect to any provisions hereof or thereof, the recovery of any judgment against the Issuer, any action to enforce the same or any other circumstance which might otherwise constitute a legal or equitable discharge or defense of a guarantor.

(c) The following are hereby waived: diligence, presentment, demand of payment, filing of claims with a court in the event of insolvency or bankruptcy of the Issuer, any right to require a proceeding first against the Issuer, protest, notice and all demands whatsoever.

(d) This Guarantee shall not be discharged except by complete performance of the obligations contained in the Notes, the Indenture and this Supplemental Indenture, and each Guaranteeing Subsidiary accepts all obligations of a Guarantor under the Indenture.

(e) If any Holder or the Trustee is required by any court or otherwise to return to the Issuer, the Guarantors (including each Guaranteeing Subsidiary), or any custodian, trustee, liquidator or other similar official acting in relation to either the Issuer or the Guarantors, any amount paid either to the Trustee or such Holder, this Guarantee, to the extent theretofore discharged, shall be reinstated in full force and effect.

(f) No Guaranteeing Subsidiary shall be entitled to any right of subrogation in relation to the Holders in respect of any obligations guaranteed hereby until payment in full of all obligations guaranteed hereby.

(g) As between each of the Guaranteeing Subsidiaries, on the one hand, and the Holders and the Trustee, on the other hand, (x) the maturity of the obligations guaranteed hereby may be accelerated as provided in Article 6 of the Indenture for the purposes of this Guarantee, notwithstanding any stay, injunction or other prohibition preventing such acceleration in respect of the obligations guaranteed hereby, and (y) in the event of any declaration of acceleration of such obligations as provided in Article 6 of the Indenture, such obligations (whether or not due and payable) shall forthwith become due and payable by each Guaranteeing Subsidiary for the purpose of this Guarantee.

(h) Each Guaranteeing Subsidiary shall have the right to seek contribution from any non-paying Guarantor so long as the exercise of such right does not impair the rights of the Holders under this Guarantee.

(i) Pursuant to Section 10.02 of the Indenture, after giving effect to all other contingent and fixed liabilities that are relevant under any applicable Bankruptcy or fraudulent conveyance laws, and after giving effect to any collections from, rights to receive contribution from or payments made by or on behalf of any other Guarantor in respect of the obligations of such other Guarantor under Article 10 of the Indenture, this new Guarantee shall be limited to the maximum amount permissible such that the obligations of each Guaranteeing Subsidiary under this Guarantee will not constitute a fraudulent transfer or conveyance.

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(j) This Guarantee shall remain in full force and effect and continue to be effective should any petition be filed by or against the Issuer for liquidation, reorganization, should the Issuer become insolvent or make an assignment for the benefit of creditors or should a receiver or trustee be appointed for all or any significant part of the Issuer’s assets, and shall, to the fullest extent permitted by law, continue to be effective or be reinstated, as the case may be, if at any time payment and performance of the Notes are, pursuant to applicable law, rescinded or reduced in amount, or must otherwise be restored or returned by any obligee on the Notes and Guarantee, whether as a “voidable preference”, “fraudulent transfer” or otherwise, all as though such payment or performance had not been made. In the event that any payment or any part thereof, is rescinded, reduced, restored or returned, the Note shall, to the fullest extent permitted by law, be reinstated and deemed reduced only by such amount paid and not so rescinded, reduced, restored or returned.

(k) In case any provision of this Guarantee shall be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

(l) This Guarantee shall be a general unsecured senior obligation of each Guaranteeing Subsidiary, ranking pari passu with any other future Senior Indebtedness of each Guaranteeing Subsidiary, if any.

(m) Each payment to be made by a Guaranteeing Subsidiary in respect of this Guarantee shall be made without set-off, counterclaim, reduction or diminution of any kind or nature.

(3) Execution and Delivery. Each Guaranteeing Subsidiary agrees that the Guarantee shall remain in full force and effect notwithstanding the absence of the endorsement of any notation of such Guarantee on the Notes.

(4) Merger, Consolidation or Sale of All or Substantially All Assets.

(a) Except as otherwise provided in Section 5.01(c) of the Indenture, no Guaranteeing Subsidiary may consolidate or merge with or into or wind up into (whether or not the Issuer or such Guaranteeing Subsidiary is the surviving corporation), or sell, assign, transfer, lease, convey or otherwise dispose of all or substantially all of its properties or assets, in one or more related transactions, to any Person unless:

(i)(A) such Guaranteeing Subsidiary is the surviving corporation or the Person formed by or surviving any such consolidation or merger (if other than such Guaranteeing Subsidiary) or to which such sale, assignment, transfer, lease, conveyance or other disposition will have been made is a corporation organized or existing under the laws of the jurisdiction of organization of such Guaranteeing Subsidiary, as the case may be, or the laws of the United States, any state thereof, the District of Columbia, or any territory thereof (such Guaranteeing Subsidiary or such Person, as the case may be, being herein called the “Successor Person”);

(B) the Successor Person, if other than such Guaranteeing Subsidiary, expressly assumes all the obligations of such Guaranteeing Subsidiary under the Indenture and such Guaranteeing Subsidiary’s related Guarantee pursuant to supplemental indentures or other documents or instruments in form reasonably satisfactory to the Trustee;

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(C) immediately after such transaction, no Default exists; and

(D) the Issuer shall have delivered to the Trustee an Officer’s Certificate and an Opinion of Counsel, each stating that such consolidation, merger or transfer and such supplemental indentures, if any, comply with the Indenture; or

(ii) the transaction is made in compliance with Sections 4.10(a)(1) and (2) of the Indenture;

(b) Subject to certain limitations described in the Indenture, the Successor Person will succeed to, and be substituted for, such Guaranteeing Subsidiary under the Indenture and such Guaranteeing Subsidiary’s Guarantee. Notwithstanding the foregoing, any Guaranteeing Subsidiary may merge into or transfer all or part of its properties and assets to another Guarantor or the Issuer.

(5) Releases.

The Guarantee of any Guaranteeing Subsidiary shall be automatically and unconditionally released and discharged, and no further action by such Guaranteeing Subsidiary, the Issuer or the Trustee is required for the release of such Guaranteeing Subsidiary’s Guarantee, upon:

(1)(A) any sale, exchange or transfer (by merger or otherwise) of the Capital Stock of such Guaranteeing Subsidiary (including any sale, exchange or transfer), after which such Guaranteeing Subsidiary is no longer a Restricted Subsidiary or all or substantially all the assets of such Guaranteeing Subsidiary which sale, exchange or transfer is made in compliance with Sections 4.10(a)(1) and (2) of the Indenture;

(B) the release or discharge of the guarantee by such Guaranteeing Subsidiary of the Senior Credit Facilities or the guarantee which resulted in the creation of the Guarantee, except a discharge or release by or as a result of payment under such guarantee;

(C) the proper designation of such Guaranteeing Subsidiary as an Unrestricted Subsidiary; or

(D) the Issuer exercising its Legal Defeasance option or Covenant Defeasance option in accordance with Article 8 of the Indenture or the Issuer’s obligations under the Indenture being discharged in accordance with the terms of the Indenture; and

(2) such Guaranteeing Subsidiary delivering to the Trustee an Officer’s Certificate and an Opinion of Counsel, each stating that all conditions precedent provided for in the Indenture relating to such transaction have been complied with.

(6) No Recourse Against Others. No director, officer, employee, incorporator or stockholder of any Guaranteeing Subsidiary shall have any liability for any obligations of the Issuer or the Guarantors (including such Guaranteeing Subsidiary) under the Notes, any Guarantees, the Indenture or this Supplemental Indenture or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder by accepting Notes waives and releases all such liability. The waiver and release are part of the consideration for issuance of the Notes.

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(7) Governing Law. THIS SUPPLEMENTAL INDENTURE WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.

(8) Counterparts. The parties may sign any number of copies of this Supplemental Indenture. Each signed copy shall be an original, but all of them together represent the same agreement.

(9) Effect of Headings. The Section headings herein are for convenience only and shall not affect the construction hereof.

(10) The Trustee. The Trustee shall not be responsible in any manner whatsoever for or in respect of the validity or sufficiency of this Supplemental Indenture or for or in respect of the recitals contained herein, all of which recitals are made solely by each Guaranteeing Subsidiary.

(11) Subrogation. Each Guaranteeing Subsidiary shall be subrogated to all rights of Holders of Notes against the Issuer in respect of any amounts paid by each Guaranteeing Subsidiary pursuant to the provisions of Section 2 hereof and Section 10.01 of the Indenture; provided that, if an Event of Default has occurred and is continuing, no Guaranteeing Subsidiary shall be entitled to enforce or receive any payments arising out of, or based upon, such right of subrogation until all amounts then due and payable by the Issuer under the Indenture or the Notes shall have been paid in full.

(12) Benefits Acknowledged. Each Guaranteeing Subsidiary’s Guarantee is subject to the terms and conditions set forth in the Indenture. Each Guaranteeing Subsidiary acknowledges that it will receive direct and indirect benefits from the financing arrangements contemplated by the Indenture and this Supplemental Indenture and that the guarantee and waivers made by it pursuant to this Guarantee are knowingly made in contemplation of such benefits.

(13) Successors. All agreements of each Guaranteeing Subsidiary in this Supplemental Indenture shall bind its Successors, except as otherwise provided in Section 2(k) hereof or elsewhere in this Supplemental Indenture. All agreements of the Trustee in this Supplemental Indenture shall bind its successors.

[Signature Pages Follow]

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IN WITNESS WHEREOF, the parties hereto have caused this Supplemental Indenture to be duly executed, all as of the date first above written.

HYPERCUBE, LLC
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer
ANNEX HOLDINGS HC CORPORATION
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer
RUBIK ACQUISITION COMPANY, LLC
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer

[Signature Page – Supplemental Senior Notes Indenture No. 3 (2018)]

THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS TRUSTEE
By:	/s/ Lawrence W. Kusch
Name:	Lawrence W. Kusch
Title:	Vice President

[Signature Page – Supplemental Senior Notes Indenture No. 3 (2018)]

Acknowledged and Agreed to by:

WEST CORPORATION

By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer

[Signature Page – Supplemental Senior Notes Indenture No. 3 (2018)]

EX-10.03

Exhibit 10.03

Execution Version

SUPPLEMENTAL INDENTURE

Supplemental Indenture (this “Supplemental Indenture”), dated as of June 19, 2012 among Hypercube, LLC, a Delaware limited liability company (“Hypercube”), Annex Holdings HC Corporation, a Delaware corporation (“Annex”), and Rubik Acquisition Company, LLC, a Delaware limited liability company (“Rubik” and, together with Hypercube, and Annex, each, a “Guaranteeing Subsidiary” and, together, the “Guaranteeing Subsidiaries”), West Corporation, a Delaware corporation (the “Issuer”), and The Bank of New York Mellon Trust Company, N.A., as trustee (the “Trustee”).

W I T N E S S E T H

WHEREAS, each of West Corporation and the Guarantors (as defined in the Indenture referred to below) has heretofore executed and delivered to the Trustee an indenture (the “Indenture”), dated as of November 24, 2010, providing for the issuance of an unlimited aggregate principal amount of 7  ⁷/₈% Senior Notes due 2019 (the “Notes”);

WHEREAS, the Indenture provides that under certain circumstances the Guaranteeing Subsidiaries shall execute and deliver to the Trustee a supplemental indenture pursuant to which each Guaranteeing Subsidiary shall unconditionally guarantee all of the Issuer’s Obligations under the Notes and the Indenture on the terms and conditions set forth herein and under the Indenture (the “Guarantee”);

WHEREAS, pursuant to Section 9.01 of the Indenture, the Trustee is authorized to execute and deliver this Supplemental Indenture; and

WHEREAS, all things necessary to make this Supplemental Indenture the legal, valid and binding obligation of the Issuer and each Guaranteeing Subsidiary have been done.

NOW THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt of which is hereby acknowledged, the parties mutually covenant and agree for the equal and ratable benefit of the Holders of the Notes as follows:

(1) Capitalized Terms. Capitalized terms used herein without definition shall have the meanings assigned to them in the Indenture.

(2) Agreement to Guarantee. Each Guaranteeing Subsidiary hereby agrees as follows:

(a) Along with all Guarantors named in the Indenture, to jointly and severally unconditionally guarantee to each Holder of a Note authenticated and delivered by the Trustee and to the Trustee and its successors and assigns, irrespective of the validity and enforceability of the Indenture, the Notes or the obligations of the Issuer hereunder or thereunder, that:

(i) the principal of and interest, premium and Additional Interest, if any, on the Notes will be promptly paid in full when due, whether at maturity, by acceleration, redemption or otherwise, and interest on the overdue principal of and interest on the Notes, if any, if lawful, and all other obligations of the Issuer to the Holders or the Trustee hereunder or thereunder will be promptly paid in full or performed, all in accordance with the terms hereof and thereof; and

(ii) in case of any extension of time of payment or renewal of any Notes or any of such other obligations, the same will be promptly paid in full when due or performed in accordance with the terms of the extension or renewal, whether at stated maturity, by acceleration or otherwise. Failing payment when due of any amount so guaranteed or any performance so guaranteed for whatever reason, the Guarantors and each Guaranteeing Subsidiary shall be jointly and severally obligated to pay the same immediately. This is a guarantee of payment and not a guarantee of collection.

(b) The obligations hereunder shall be unconditional, irrespective of the validity, regularity or enforceability of the Notes or the Indenture, the absence of any action to enforce the same, any waiver or consent by any Holder of the Notes with respect to any provisions hereof or thereof, the recovery of any judgment against the Issuer, any action to enforce the same or any other circumstance which might otherwise constitute a legal or equitable discharge or defense of a guarantor.

(c) The following are hereby waived: diligence, presentment, demand of payment, filing of claims with a court in the event of insolvency or bankruptcy of the Issuer, any right to require a proceeding first against the Issuer, protest, notice and all demands whatsoever.

(d) This Guarantee shall not be discharged except by complete performance of the obligations contained in the Notes, the Indenture and this Supplemental Indenture, and each Guaranteeing Subsidiary accepts all obligations of a Guarantor under the Indenture.

(e) If any Holder or the Trustee is required by any court or otherwise to return to the Issuer, the Guarantors (including each Guaranteeing Subsidiary), or any custodian, trustee, liquidator or other similar official acting in relation to either the Issuer or the Guarantors, any amount paid either to the Trustee or such Holder, this Guarantee, to the extent theretofore discharged, shall be reinstated in full force and effect.

(f) No Guaranteeing Subsidiary shall be entitled to any right of subrogation in relation to the Holders in respect of any obligations guaranteed hereby until payment in full of all obligations guaranteed hereby.

(g) As between each of the Guaranteeing Subsidiaries, on the one hand, and the Holders and the Trustee, on the other hand, (x) the maturity of the obligations guaranteed hereby may be accelerated as provided in Article 6 of the Indenture for the purposes of this Guarantee, notwithstanding any stay, injunction or other prohibition preventing such acceleration in respect of the obligations guaranteed hereby, and (y) in the event of any declaration of acceleration of such obligations as provided in Article 6 of the Indenture, such obligations (whether or not due and payable) shall forthwith become due and payable by each Guaranteeing Subsidiary for the purpose of this Guarantee.

(h) Each Guaranteeing Subsidiary shall have the right to seek contribution from any non-paying Guarantor so long as the exercise of such right does not impair the rights of the Holders under this Guarantee.

(i) Pursuant to Section 10.02 of the Indenture, after giving effect to all other contingent and fixed liabilities that are relevant under any applicable Bankruptcy or fraudulent conveyance laws, and after giving effect to any collections from, rights to receive contribution from or payments made by or on behalf of any other Guarantor in respect of the obligations of such other Guarantor under Article 10 of the Indenture, this new Guarantee shall be limited to the maximum amount permissible such that the obligations of each Guaranteeing Subsidiary under this Guarantee will not constitute a fraudulent transfer or conveyance.

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(j) This Guarantee shall remain in full force and effect and continue to be effective should any petition be filed by or against the Issuer for liquidation, reorganization, should the Issuer become insolvent or make an assignment for the benefit of creditors or should a receiver or trustee be appointed for all or any significant part of the Issuer’s assets, and shall, to the fullest extent permitted by law, continue to be effective or be reinstated, as the case may be, if at any time payment and performance of the Notes are, pursuant to applicable law, rescinded or reduced in amount, or must otherwise be restored or returned by any obligee on the Notes and Guarantee, whether as a “voidable preference”, “fraudulent transfer” or otherwise, all as though such payment or performance had not been made. In the event that any payment or any part thereof, is rescinded, reduced, restored or returned, the Note shall, to the fullest extent permitted by law, be reinstated and deemed reduced only by such amount paid and not so rescinded, reduced, restored or returned.

(k) In case any provision of this Guarantee shall be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

(l) This Guarantee shall be a general unsecured senior obligation of each Guaranteeing Subsidiary, ranking pari passu with any other future Senior Indebtedness of each Guaranteeing Subsidiary, if any.

(m) Each payment to be made by a Guaranteeing Subsidiary in respect of this Guarantee shall be made without set-off, counterclaim, reduction or diminution of any kind or nature.

(3) Execution and Delivery. Each Guaranteeing Subsidiary agrees that the Guarantee shall remain in full force and effect notwithstanding the absence of the endorsement of any notation of such Guarantee on the Notes.

(4) Merger, Consolidation or Sale of All or Substantially All Assets.

(a) Except as otherwise provided in Section 5.01(c) of the Indenture, no Guaranteeing Subsidiary may consolidate or merge with or into or wind up into (whether or not the Issuer or such Guaranteeing Subsidiary is the surviving corporation), or sell, assign, transfer, lease, convey or otherwise dispose of all or substantially all of its properties or assets, in one or more related transactions, to any Person unless:

(i)(A) such Guaranteeing Subsidiary is the surviving corporation or the Person formed by or surviving any such consolidation or merger (if other than such Guaranteeing Subsidiary) or to which such sale, assignment, transfer, lease, conveyance or other disposition will have been made is a corporation organized or existing under the laws of the jurisdiction of organization of such Guaranteeing Subsidiary, as the case may be, or the laws of the United States, any state thereof, the District of Columbia, or any territory thereof (such Guaranteeing Subsidiary or such Person, as the case may be, being herein called the “Successor Person”);

(B) the Successor Person, if other than such Guaranteeing Subsidiary, expressly assumes all the obligations of such Guaranteeing Subsidiary under the Indenture and such Guaranteeing Subsidiary’s related Guarantee pursuant to supplemental indentures or other documents or instruments in form reasonably satisfactory to the Trustee;

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(C) immediately after such transaction, no Default exists; and

(D) the Issuer shall have delivered to the Trustee an Officer’s Certificate and an Opinion of Counsel, each stating that such consolidation, merger or transfer and such supplemental indentures, if any, comply with the Indenture; or

(ii) the transaction is made in compliance with Sections 4.10(a)(1) and (2) of the Indenture;

(b) Subject to certain limitations described in the Indenture, the Successor Person will succeed to, and be substituted for, such Guaranteeing Subsidiary under the Indenture and such Guaranteeing Subsidiary’s Guarantee. Notwithstanding the foregoing, any Guaranteeing Subsidiary may merge into or transfer all or part of its properties and assets to another Guarantor or the Issuer.

(5) Releases.

The Guarantee of any Guaranteeing Subsidiary shall be automatically and unconditionally released and discharged, and no further action by such Guaranteeing Subsidiary, the Issuer or the Trustee is required for the release of such Guaranteeing Subsidiary’s Guarantee, upon:

(1)(A) any sale, exchange or transfer (by merger or otherwise) of the Capital Stock of such Guaranteeing Subsidiary (including any sale, exchange or transfer), after which such Guaranteeing Subsidiary is no longer a Restricted Subsidiary or all or substantially all the assets of such Guaranteeing Subsidiary which sale, exchange or transfer is made in compliance with Sections 4.10(a)(1) and (2) of the Indenture;

(B) the release or discharge of the guarantee by such Guaranteeing Subsidiary of the Senior Credit Facilities or the guarantee which resulted in the creation of the Guarantee, except a discharge or release by or as a result of payment under such guarantee;

(C) the proper designation of such Guaranteeing Subsidiary as an Unrestricted Subsidiary; or

(D) the Issuer exercising its Legal Defeasance option or Covenant Defeasance option in accordance with Article 8 of the Indenture or the Issuer’s obligations under the Indenture being discharged in accordance with the terms of the Indenture; and

(2) such Guaranteeing Subsidiary delivering to the Trustee an Officer’s Certificate and an Opinion of Counsel, each stating that all conditions precedent provided for in the Indenture relating to such transaction have been complied with.

(6) No Recourse Against Others. No director, officer, employee, incorporator or stockholder of any Guaranteeing Subsidiary shall have any liability for any obligations of the Issuer or the Guarantors (including such Guaranteeing Subsidiary) under the Notes, any Guarantees, the Indenture or this Supplemental Indenture or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder by accepting Notes waives and releases all such liability. The waiver and release are part of the consideration for issuance of the Notes.

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(7) Governing Law. THIS SUPPLEMENTAL INDENTURE WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.

(8) Counterparts. The parties may sign any number of copies of this Supplemental Indenture. Each signed copy shall be an original, but all of them together represent the same agreement.

(9) Effect of Headings. The Section headings herein are for convenience only and shall not affect the construction hereof.

(10) The Trustee. The Trustee shall not be responsible in any manner whatsoever for or in respect of the validity or sufficiency of this Supplemental Indenture or for or in respect of the recitals contained herein, all of which recitals are made solely by each Guaranteeing Subsidiary.

(11) Subrogation. Each Guaranteeing Subsidiary shall be subrogated to all rights of Holders of Notes against the Issuer in respect of any amounts paid by each Guaranteeing Subsidiary pursuant to the provisions of Section 2 hereof and Section 10.01 of the Indenture; provided that, if an Event of Default has occurred and is continuing, no Guaranteeing Subsidiary shall be entitled to enforce or receive any payments arising out of, or based upon, such right of subrogation until all amounts then due and payable by the Issuer under the Indenture or the Notes shall have been paid in full.

(12) Benefits Acknowledged. Each Guaranteeing Subsidiary’s Guarantee is subject to the terms and conditions set forth in the Indenture. Each Guaranteeing Subsidiary acknowledges that it will receive direct and indirect benefits from the financing arrangements contemplated by the Indenture and this Supplemental Indenture and that the guarantee and waivers made by it pursuant to this Guarantee are knowingly made in contemplation of such benefits.

(13) Successors. All agreements of each Guaranteeing Subsidiary in this Supplemental Indenture shall bind its Successors, except as otherwise provided in Section 2(k) hereof or elsewhere in this Supplemental Indenture. All agreements of the Trustee in this Supplemental Indenture shall bind its successors.

[Signature Pages Follow]

5

IN WITNESS WHEREOF, the parties hereto have caused this Supplemental Indenture to be duly executed, all as of the date first above written.

HYPERCUBE, LLC
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer
ANNEX HOLDINGS HC CORPORATION
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer
RUBIK ACQUISITION COMPANY, LLC
By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer

[Signature Page – Supplemental Senior Notes Indenture No. 3 (2019)]

THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS TRUSTEE
By:	/s/ Lawrence M. Kusch
Name:	Lawrence M. Kusch
Title:	Vice President

[Signature Page – Supplemental Senior Notes Indenture No. 3 (2019)]

Acknowledged and Agreed to by:

WEST CORPORATION

By:	/s/ Paul M. Mendlik
Name:	Paul M. Mendlik
Title:	Chief Financial Officer and Treasurer

[Signature Page – Supplemental Senior Notes Indenture No. 3 (2019)]

EX-31.01

Exhibit 31.01

CERTIFICATION

I, Thomas B. Barker, certify that:

1. I have reviewed this quarterly report on Form 10-Q of West Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal controls over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: July 27, 2012	/s/ Thomas B. Barker
	Thomas B. Barker
	Chief Executive Officer

EX-31.02

Exhibit 31.02

CERTIFICATION

I, Paul M. Mendlik, certify that:

1. I have reviewed this quarterly report on Form 10-Q of West Corporation;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal controls over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: July 27, 2012	/s/ Paul M. Mendlik
	Paul M. Mendlik
	Chief Financial Officer and Treasurer

EX-32.01

Exhibit 32.01

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of West Corporation (the “Company”) on Form 10-Q for the period ended June 30, 2012 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Thomas B. Barker, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request.

/s/ Thomas B. Barker

Thomas B. Barker

Chief Executive Officer

July 27, 2012

EX-32.02

Exhibit 32.02

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of West Corporation (the “Company”) on Form 10-Q for the period ended June 30, 2012 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Paul M. Mendlik, Chief Financial Officer and Treasurer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff upon request.

/s/ Paul M. Mendlik

Paul M. Mendlik

Chief Financial Officer and Treasurer

July 27, 2012

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Acquisitions (Details 1) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Summary of unaudited pro forma results of operations
Revenue	$ 661,895	$ 656,822	$ 1,317,332	$ 1,301,725
Net Income	$ 36,694	$ 34,304	$ 70,685	$ 65,900
Class L Common Stock [Member]
Summary of unaudited pro forma results of operations
Earnings per common share - basic		$ 4.58		$ 8.97
Earnings per common share - diluted		$ 4.39		$ 8.60
Class A Common Stock [Member]
Summary of unaudited pro forma results of operations
Earnings per common share - basic	$ 0.07	$ (0.16)	$ 0.14	$ (0.30)
Earnings per common share - diluted	$ 0.07	$ (0.16)	$ 0.14	$ (0.30)

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Stock-Based Compensation (Details 1) (USD $)					6 Months Ended
	Jun. 30, 2012	Dec. 31, 2011	Jun. 30, 2011	Dec. 31, 2010	Jun. 30, 2012 Range One [Member]	Jun. 30, 2012 Range Two [Member]	Jun. 30, 2012 Range Three [Member]	Jun. 30, 2012 Range Four [Member]	Jun. 30, 2012 Range Five [Member]	Jun. 30, 2012 Range Six [Member]	Jun. 30, 2012 Range Seven [Member]
Summarizes the information on the options granted under the EIP
Lower Range of Exercise Prices											$ 1.64
Upper Range of Exercise Prices					$ 1.64	$ 3.61	$ 4.19	$ 6.36	$ 9.04	$ 10.60	$ 10.60
Number of options, Outstanding	23,245,000	2,524,500	2,626,500	2,544,000	1,649,000	208,000	20,855,000	215,000	193,000	125,000	23,245,000
Outstanding options Average Remaining Contractual Life (years)					4 years 5 months 9 days	6 years 6 months	9 years 9 months	5 years 6 months 29 days	7 years 9 months 29 days	8 years 6 months 29 days	9 years 3 months 11 days
Outstanding Options Weighted Average Exercise Price	$ 4.10	$ 3.38	$ 3.40	$ 3.00	$ 1.64	$ 3.61	$ 4.19	$ 6.36	$ 9.04	$ 10.60	$ 3.40
Exercisable Number of Options					1,649,000	129,000		172,000	77,200	25,000	2,052,200
Exercisable Weighted Average Exercise Price					$ 1.64	$ 3.61		$ 6.36	$ 9.04	$ 10.60	$ 2.55

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Hedging Activities (Details) (Derivatives designated as hedging instruments [Member], USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Fair value of derivatives and consolidated balance sheet location
Fair Value	$ 4,955	$ 7,105
Interest rate swaps [Member] | Accrued expenses [Member]
Fair value of derivatives and consolidated balance sheet location
Fair Value	4,955	5,194
Interest rate swaps [Member] | Other long-term liabilities [Member]
Fair value of derivatives and consolidated balance sheet location
Fair Value		$ 1,911

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Stock-Based Compensation (Details 2) (USD $)	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Executive management rollover options
Option Available For Grant, Beginning Balance	27,434,083	333,447
Option Available for Grant, Cancelled	142,000	65,500
Option Available For Grant, Ending Balance	6,656,083	238,947
Number of options, Beginning Balance	2,524,500	2,544,000
Number of options Canceled	(142,000)	(65,500)
Number of options Exercised	(645,582)	(12,000)
Number of options, Ending Balance	23,245,000	2,626,500
Outstanding Options Weighted Average Exercise Price, Beginning Balance	$ 3.38	$ 3.00
Option Outstanding Weighted Average Exercise Price Canceled	$ (5.68)	$ (5.76)
Outstanding Options Weighted Average Exercise Price, Ending Balance	$ 4.10	$ 3.40
Executive Management Rollover Options [Member]
Executive management rollover options
Option Available For Grant, Beginning Balance	821	17
Option Available for Grant, Cancelled
Option Available for Grant, Exercised
Option Available For Grant, Ending Balance	821	17
Number of options, Beginning Balance	12,958,670	287,326
Number of options Canceled
Number of options Exercised	(708,584)
Number of options, Ending Balance	12,250,086	287,326
Outstanding Options Weighted Average Exercise Price, Beginning Balance	$ 0.6923	$ 33.34
Option Outstanding Weighted Average Exercise Price Canceled
Option Outstanding Weighted Average Exercise Price Exercised	$ 0.6959
Outstanding Options Weighted Average Exercise Price, Ending Balance	$ 0.6920	$ 33.34

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Accrued Expenses (Detail Textual) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Accrued Expenses (Textual) [Abstract]
Long-term deferred revenue	$ 23,721	$ 4,463

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Earnings Per Share (Tables)

6 Months Ended

Jun. 30, 2012

Earnings Per Share [Abstract]

Class L preference before conversion

	Three months ended June 30,					Six months ended June 30,
(Amount in thousands)	2012		2011			2012		2011
Net Income	$	36,694	$	34,378		$	70,738	$	68,958
Less: accretion of Class L Shares (1)		—		45,702			—		89,555
Net income (loss) attributable to Class A Shares	$	36,694	$	(11,324	)	$	70,738	$	(20,597	)

(1) Prior to the Conversion, the Class L shareholders were allocated their priority return which is equivalent to the accretion, while any losses were allocated to common shareholders as the Class L shareholders did not have a contractual obligation to share in losses.

Earnings (Loss) Per Common Share

	Three months ended June 30,					Six months ended June 30,
(In thousands, except per share amounts)	2012		2011			2012		2011
Earnings (Loss) Per Common Share:
Basic — Class L		N/A	$	4.58			N/A	$	8.97
Basic — Common	$	0.07	$	(0.13	)	$	0.14	$	(0.23	)
Diluted — Class L		N/A	$	4.39			N/A	$	8.60
Diluted — Common	$	0.07	$	(0.13	)	$	0.14	$	(0.23	)

Weighted average number of shares outstanding

Weighted Average Number of Shares Outstanding:
Basic — Class L	N/A	9,972	N/A	9,985
Basic — Common	491,009	87,834	490,763	87,936
Dilutive Impact of Stock Options:
Class L Shares	N/A	429	N/A	425
Diluted Class L Shares	N/A	10,401	N/A	10,410
Common Shares	17,367	—	17,438	—
Diluted Common Shares	508,376	87,834	508,201	87,936

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Stock-Based Compensation (Details 4)	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Estimated the fair value of EIP option awards on the grant date using a Black-Scholes option [Abstract]
Risk-free interest rate	1.35%	1.87%
Dividend yield	0.00%	0.00%
Expected volatility	34.70%	33.20%
Expected life (years)	6 years 3 months	6 years 6 months

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Organization Consolidation and Presentation of Financial Statements (Tables)

6 Months Ended

Jun. 30, 2012

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Reconciliation of Class L common shares

	Six months ended June 30, 2011
January 1, 2011	$	1,504,445
Accretion of Class L common stock priority return preference		89,555
Executive Deferred Compensation Plan activity		2,206
Purchase of Class L shares		(2,562	)
June 30, 2011	$	1,593,644

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Hedging Activities (Details Textual) (USD $) In Millions, unless otherwise specified	Jun. 30, 2012
Hedging Activities (Textual) [Abstract]
Fixed interest rate on the interest rate swaps, minimum	1.685%
Fixed interest rate on the interest rate swaps, maximum	1.6975%
Variable Interest Rate Swap [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Interest rate swaps with a notional value matured	500.0

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Goodwill and Intangible Assets (Details 1) (USD $) In Thousands, unless otherwise specified	6 Months Ended	12 Months Ended
	Jun. 30, 2012	Dec. 31, 2011
Summary of the major intangible assets and weighted average amortization periods
Acquired Cost	$ 765,548	$ 757,852
Accumulated Amortization	(445,508)	(424,705)
Net Intangible Assets	320,040	333,147
Client Relationships [Member]
Summary of the major intangible assets and weighted average amortization periods
Acquired Cost	540,927	538,154
Accumulated Amortization	(351,199)	(341,236)
Net Intangible Assets	189,728	196,918
Weighted Average Amortization Period (Years)	9 years 6 months	9 years 2 months 12 days
Technology & Patents [Member]
Summary of the major intangible assets and weighted average amortization periods
Acquired Cost	135,406	131,446
Accumulated Amortization	(67,006)	(61,098)
Net Intangible Assets	68,400	70,348
Weighted Average Amortization Period (Years)	10 years 3 months 18 days	10 years 3 months 18 days
Trade names [Member]
Summary of the major intangible assets and weighted average amortization periods
Acquired Cost	47,110	47,110
Net Intangible Assets	47,110	47,110
Weighted Average amortization period for trade names	Indefinite	Indefinite
Trade names (finite-lived) [Member]
Summary of the major intangible assets and weighted average amortization periods
Acquired Cost	27,205	26,690
Accumulated Amortization	(14,841)	(12,423)
Net Intangible Assets	12,364	14,267
Weighted Average Amortization Period (Years)	4 years 3 months 18 days	4 years 3 months 18 days
Other intangible assets [Member]
Summary of the major intangible assets and weighted average amortization periods
Acquired Cost	14,900	14,452
Accumulated Amortization	(12,462)	(9,948)
Net Intangible Assets	$ 2,438	$ 4,504
Weighted Average Amortization Period (Years)	4 years 7 months 6 days	4 years 7 months 6 days

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Organization Consolidation and Presentation of Financial Statements (Details Textual)	6 Months Ended	12 Months Ended
	Jun. 30, 2012 Segment	Dec. 31, 2011 Call	Dec. 30, 2011
Organization Consolidation and Presentation of Financial Statements (Textual) [Abstract]
Common stock, shares authorized	(1,000,000,000)	(1,000,000,000)
Organization Consolidation and Presentation of Financial Statements (Additional Textual) [Abstract]
Number of operating business segments	2
Number of conference calls managed by company		121,000,000
Percentage increase in conference calls over 2010		13.00%
Conversion of one class L common stock into class A common stock			40.29
Class L Common Stock [Member]
Organization Consolidation and Presentation of Financial Statements (Textual) [Abstract]
Common stock, shares authorized			(100,000,000)
Class A Common Stock [Member]
Organization Consolidation and Presentation of Financial Statements (Textual) [Abstract]
Common stock, shares authorized			(900,000,000)

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Fair Value Disclosures (Details Textual) (USD $)	Jun. 30, 2012	Dec. 31, 2011
Fair Value Disclosures (Textual) [Abstract]
Long Term Debt	$ 3,508,653,000	$ 3,516,365,000
11% Senior Subordinated Notes, due 2016 [Member]
Fair Value Disclosures (Textual) [Abstract]
Long Term Debt	450,000,000	450,000,000
8 5/8% Senior Notes, due 2018 [Member]
Fair Value Disclosures (Textual) [Abstract]
Long Term Debt	500,000,000	500,000,000
7 7/8% Senior Notes, due 2019 [Member]
Fair Value Disclosures (Textual) [Abstract]
Long Term Debt	650,000,000	650,000,000
Level I inputs [Member] | 11% Senior Subordinated Notes, due 2016 [Member]
Fair Value Disclosures (Textual) [Abstract]
Long-term Debt, Fair Value	3,587,800,000	3,529,000,000
Long Term Debt	3,508,700,000	3,516,400,000
Level I inputs [Member] | 8 5/8% Senior Notes, due 2018 [Member]
Fair Value Disclosures (Textual) [Abstract]
Long-term Debt, Fair Value	3,587,800,000	3,529,000,000
Long Term Debt	3,508,700,000	3,516,400,000
Level I inputs [Member] | 7 7/8% Senior Notes, due 2019 [Member]
Fair Value Disclosures (Textual) [Abstract]
Long-term Debt, Fair Value	3,587,800,000	3,529,000,000
Long Term Debt	$ 3,508,700,000	$ 3,516,400,000

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Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor (Details 1) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011	Jun. 30, 2011	Dec. 31, 2010
CURRENT ASSETS:
Cash and cash equivalents	$ 84,855	$ 93,836	$ 67,770	$ 97,793
Trust and restricted cash	14,595	16,446
Accounts receivable, net	456,039	413,813
Deferred income taxes receivable	19,170	10,068
Prepaid assets	47,284	37,042
Other current assets	53,929	50,581
Total current assets	675,872	621,786
PROPERTY AND EQUIPMENT, NET	346,373	350,855
GOODWILL	1,811,086	1,762,635		1,629,396
INTANGIBLE ASSETS, net	320,040	333,147
OTHER ASSETS	180,225	159,095
TOTAL ASSETS	3,333,596	3,227,518
CURRENT LIABILITIES:
Accounts payable	77,880	79,439
Accrued expenses	322,595	323,436
Current maturities of long-term debt	15,425	15,425
Total current liabilities	415,900	418,300
LONG-TERM OBLIGATIONS, less current maturities	3,493,228	3,500,940
DEFERRED INCOME TAXES	138,388	121,521
OTHER LONG-TERM LIABILITIES	110,069	83,170
Total stockholders' deficit	(823,989)	(896,413)	(2,547,317)	(2,543,500)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	3,333,596	3,227,518
Parent / Issuer [Member]
CURRENT ASSETS:
Cash and cash equivalents	11,777	10,503	2,942
Deferred income taxes receivable	4,844	73,709
Prepaid assets	3,072	3,222
Other current assets	5,090	5,089
Total current assets	24,783	92,523
PROPERTY AND EQUIPMENT, NET	70,255	73,105
INVESTMENT IN SUBSIDIARIES	1,561,439	1,460,108
OTHER ASSETS	95,434	98,673
TOTAL ASSETS	1,751,911	1,724,409
CURRENT LIABILITIES:
Accounts payable	2,660	5,001
Intercompany payables	572,706	572,554
Accrued expenses	18,326	70,680
Current maturities of long-term debt	2,354	2,354
Total current liabilities	596,046	650,589
LONG-TERM OBLIGATIONS, less current maturities	1,888,957	1,890,134
DEFERRED INCOME TAXES	33,282	22,766
OTHER LONG-TERM LIABILITIES	57,615	57,333
Total stockholders' deficit	(823,989)	(896,413)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	1,751,911	1,724,409
Guarantor Subsidiaries [Member]
CURRENT ASSETS:
Trust and restricted cash	14,595	16,446
Accounts receivable, net	73,414	50,480
Intercompany receivables	584,210	573,280
Deferred income taxes receivable	8,786	13,034
Prepaid assets	33,444	25,232
Other current assets	312,208	306,273
Total current assets	1,026,657	984,745
PROPERTY AND EQUIPMENT, NET	238,049	243,170
INVESTMENT IN SUBSIDIARIES	351,436	351,329
GOODWILL	1,638,839	1,586,988
INTANGIBLE ASSETS, net	278,458	283,807
OTHER ASSETS	82,465	58,378
TOTAL ASSETS	3,615,904	3,508,417
CURRENT LIABILITIES:
Accounts payable	58,208	68,317
Accrued expenses	250,963	260,490
Current maturities of long-term debt	13,071	13,071
Total current liabilities	322,242	341,878
LONG-TERM OBLIGATIONS, less current maturities	1,604,271	1,610,806
DEFERRED INCOME TAXES	86,905	84,918
OTHER LONG-TERM LIABILITIES	42,562	16,299
Total stockholders' deficit	1,559,924	1,454,516
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	3,615,904	3,508,417
Non-Guarantor Subsidiaries [Member]
CURRENT ASSETS:
Cash and cash equivalents	75,323	89,572	68,283	102,385
Accounts receivable, net	382,625	363,333
Deferred income taxes receivable	5,540	462
Prepaid assets	10,768	8,588
Other current assets	(263,369)	(260,781)
Total current assets	210,887	201,174
PROPERTY AND EQUIPMENT, NET	38,069	34,580
GOODWILL	172,247	175,647
INTANGIBLE ASSETS, net	41,582	49,340
OTHER ASSETS	2,326	2,044
TOTAL ASSETS	465,111	462,785
CURRENT LIABILITIES:
Accounts payable	19,257	12,360
Intercompany payables	11,504	726
Accrued expenses	53,306	69,403
Total current liabilities	84,067	82,489
DEFERRED INCOME TAXES	18,201	13,837
OTHER LONG-TERM LIABILITIES	9,892	9,538
Total stockholders' deficit	352,951	356,921
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	465,111	462,785
Eliminations and Consolidating Entries [Member]
CURRENT ASSETS:
Cash and cash equivalents	(2,245)	(6,239)	(3,455)	(4,592)
Intercompany receivables	(584,210)	(573,280)
Deferred income taxes receivable		(77,137)
Total current assets	(586,455)	(656,656)
INVESTMENT IN SUBSIDIARIES	(1,912,875)	(1,811,437)
TOTAL ASSETS	(2,499,330)	(2,468,093)
CURRENT LIABILITIES:
Accounts payable	(2,245)	(6,239)
Intercompany payables	(584,210)	(573,280)
Accrued expenses		(77,137)
Total current liabilities	(586,455)	(656,656)
Total stockholders' deficit	(1,912,875)	(1,811,437)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	$ (2,499,330)	$ (2,468,093)

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Earnings Per Share (Details2) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Weighted Average Number of Shares Outstanding
Basic	491,009	87,834	490,763	87,936
Dilutive impact of stock options
Basic	491,009	87,834	490,763	87,936
Diluted		429		425
Class L Shares [Member]
Weighted Average Number of Shares Outstanding
Basic		9,972		9,985
Dilutive impact of stock options
Incremental Common Shares Attributable to Share-based Payment Arrangements		429		425
Basic		9,972		9,985
Diluted		10,401		10,410
Class A Common Stock [Member]
Weighted Average Number of Shares Outstanding
Basic	17,367	87,834	17,438	87,936
Dilutive impact of stock options
Basic	17,367	87,834	17,438	87,936
Diluted	508,376	87,834	508,201	87,936

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Long-Term Obligations (Detail) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Amortized cost, Long-term obligations
Long Term Debt	$ 3,508,653	$ 3,516,365
Less: current maturities	(15,425)	(15,425)
Long-term obligations	3,493,228	3,500,940
Senior Secured Term Loan Facility, due 2013 [Member]
Amortized cost, Long-term obligations
Long Term Debt	448,434	448,434
Senior Secured Term Loan Facility, due 2016 [Member]
Amortized cost, Long-term obligations
Long Term Debt	1,460,219	1,467,931
11% Senior Subordinated Notes, due 2016 [Member]
Amortized cost, Long-term obligations
Long Term Debt	450,000	450,000
8 5/8% Senior Notes, due 2018 [Member]
Amortized cost, Long-term obligations
Long Term Debt	500,000	500,000
7 7/8% Senior Notes, due 2019 [Member]
Amortized cost, Long-term obligations
Long Term Debt	$ 650,000	$ 650,000

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Condensed Consolidated Statements of Cash Flows (Unaudited) (Parenthetical) (USD $) In Thousands, unless otherwise specified	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Condensed Consolidated Statements of Cash Flows [Abstract]
Business acquisitions, net of cash acquired	$ 1,350	$ 4,780
Income taxes paid, refunds	$ 1,858	$ 1,440

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Earnings Per Share (Details Textual) (USD $)	6 Months Ended		6 Months Ended
	Jun. 30, 2011	Oct. 02, 2009 Class L Shares [Member]	Jun. 30, 2012 Class A Common Stock [Member]
Earnings Per Share (Textual) [Abstract]
Priority return preference equal to per share amount		$ 90
Internal rate of return (priority preference) on the base amount		12.00%
Options outstanding to purchase Class A shares	2,626,500		21,388,000

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Goodwill and Intangible Assets (Details 2) (USD $) In Millions, unless otherwise specified	Jun. 30, 2012
Estimated future annual amortization expense for the intangible assets
2012	$ 64.8
2013	54.1
2014	44.0
2015	35.4
2016	26.4
2017	$ 19.8

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Long-Term Obligations (Tables)

6 Months Ended

Jun. 30, 2012

Long-Term Obligations [Abstract]

Long-term debt is carried at amortized cost Long-term obligations

	June 30, 2012			December 31, 2011
Senior Secured Term Loan Facility, due 2013	$	448,434		$	448,434
Senior Secured Term Loan Facility, due 2016		1,460,219			1,467,931
11% Senior Subordinated Notes, due 2016		450,000			450,000
8 5/ 8% Senior Notes, due 2018		500,000			500,000
7 7/ 8% Senior Notes, due 2019		650,000			650,000
		3,508,653			3,516,365
Less: current maturities		(15,425	)		(15,425	)
Long-term obligations	$	3,493,228		$	3,500,940

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Accrued expenses (Tables)

6 Months Ended

Jun. 30, 2012

Accrued Expenses [Abstract]

Accrued Expenses

	June 30, 2012		December 31, 2011
Deferred revenue and customer deposits, net of long-term deferred revenue of $23,721 and $4,463	$	72,714	$	78,173
Accrued wages		52,845		54,259
Accrued other taxes (non-income related)		44,160		37,980
Accrued phone		42,659		27,500
Interest payable		39,460		47,724
Accrued employee benefit costs		15,560		12,763
Accrued lease expense		9,217		7,211
Income taxes payable		9,188		17,997
Interest rate hedge position		4,955		5,194
Other current liabilities		31,837		34,635
	$	322,595	$	323,436

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Stock-Based Compensation (Details 3) (USD $)									6 Months Ended
	Jun. 30, 2012	Dec. 31, 2011	Jun. 30, 2011	Dec. 31, 2010	Jun. 30, 2012 Executive Management Rollover Options [Member]	Dec. 31, 2011 Executive Management Rollover Options [Member]	Jun. 30, 2011 Executive Management Rollover Options [Member]	Dec. 31, 2010 Executive Management Rollover Options [Member]	Jun. 30, 2012 Range One [Member]	Jun. 30, 2012 Range One [Member] Executive Management Rollover Options [Member]	Jun. 30, 2012 Range Two [Member]	Jun. 30, 2012 Range Two [Member] Executive Management Rollover Options [Member]	Jun. 30, 2012 Range Three [Member]	Jun. 30, 2012 Range Three [Member] Executive Management Rollover Options [Member]	Jun. 30, 2012 Range Four [Member]	Jun. 30, 2012 Range Four [Member] Executive Management Rollover Options [Member]	Jun. 30, 2012 Range Four [Member] Executive Management Rollover Options [Member] Maximum [Member]	Jun. 30, 2012 Range Four [Member] Executive Management Rollover Options [Member] Minimum [Member]
Outstanding and exercisable information on executive management rollover options granted under EIP
Range of Exercise Prices										$ 0.5846		$ 0.6834		$ 0.7900			$ 0.79	$ 0.5846
Number of Options, Outstanding and Exercisable	23,245,000	2,524,500	2,626,500	2,544,000	12,250,086	12,958,670	287,326	287,326	1,649,000	147,115	208,000	10,964,003	20,855,000	1,138,968	215,000	12,250,086
Outstanding and Exercisable Average Remaining Contractual Life (years)									4 years 5 months 9 days	3 months	6 years 6 months	1 year 3 months 15 days	9 years 9 months	9 months	5 years 6 months 29 days	1 year 2 months 23 days
Outstanding and Exercisable Weighted Average Exercise Price	$ 4.10	$ 3.38	$ 3.40	$ 3.00	$ 0.6920	$ 0.6923	$ 33.34	$ 33.34	$ 1.64	$ 0.5846	$ 3.61	$ 0.6834	$ 4.19	$ 0.7900	$ 6.36	$ 0.6921

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Goodwill and Intangible Assets (Details Textual) (USD $) In Millions, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Goodwill and Other Intangible Assets (Textual) [Abstract]
Amortization expense for finite-lived intangible asset	$ 17.1	$ 14.7	$ 32.0	$ 29.6

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Hedging Activities (Tables)

6 Months Ended

Jun. 30, 2012

Hedging Activities [Abstract]

Fair value of our derivatives and consolidated balance sheet location

	Liability Derivatives
	June 30, 2012			December 31, 2011
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	4,955	Accrued expenses	$	5,194
Interest rate swaps	Other long-term liabilities		—	Other long-term liabilities		1,911
Total derivatives		$	4,955		$	7,105

Impact of interest rate swaps on the consolidated statement of operations

Derivatives designated	Amount of gain (loss) recognized in OCI For the three months ended June 30,					Location of gain (loss) reclassified from OCI	Amount of gain reclassified from OCI into net income for the three months ended June 30,				Amount of gain (loss) recognized in net income on hedges (ineffective portion) for the three months ended June 30,
as hedging instruments	2012		2011			into net income	2012		2011		2012		2011
Interest rate swaps	$	896	$	(248	)	Interest expense	$	—	$	1,946	$	—	$	—
	For the six months ended June 30,						For the three months ended June 30,				For the six months ended June 30,
	2012		2011				2012		2011		2012		2011
Interest rate swaps	$	1,333	$	2,154		Interest expense	$	—	$	3,891	$	—	$	202

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Fair Value Disclosures (Tables)

6 Months Ended

Jun. 30, 2012

Fair Value Disclosures [Abstract]

Assets and liabilities measured at fair value on a recurring basis

			Fair Value Measurements at June 30, 2012 Using
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Assets
Trading securities	$	31,937	$	31,937	$	—	$	—	$	31,937
Liabilities
Interest rate swaps	$	4,955	$	—	$	4,955	$	—	$	4,955

			Fair Value Measurements at December 31, 2011 Using
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Assets
Trading securities	$	29,535	$	29,535	$	—	$	—	$	29,535
Liabilities
Interest rate swaps	$	7,105	$	—	$	7,105	$	—	$	7,105

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Condensed Consolidated Statements of Cash Flows (Unaudited) (USD $) In Thousands, unless otherwise specified	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income	$ 70,738	$ 68,958
Adjustments to reconcile net income to net cash flows from operating activities:
Depreciation	53,196	51,297
Amortization	36,349	32,488
Asset impairment	3,715
Provision for share based compensation	2,650	2,303
Deferred income tax expense	7,707	20,005
Amortization of debt acquisition costs	6,786	6,693
Other	171	161
Changes in operating assets and liabilities, net of business acquisitions:
Accounts receivable	(31,278)	(42,507)
Other assets	(36,340)	(13,086)
Accounts payable	2,566	4,541
Accrued expenses, other liabilities and income tax payable	19,114	17,572
Net cash flows from operating activities	135,374	148,425
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $1,350 and $4,780	(77,201)	(188,914)
Purchases of property and equipment	(58,429)	(49,378)
Other		90
Net cash flows from investing activities	(135,630)	(238,202)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities	305,800	369,500
Payments on revolving credit and accounts receivable securitization facilities	(305,800)	(294,000)
Principal repayments on long-term obligations	(7,712)	(17,201)
Repurchase of common stock	(51)	(4,617)
Payments of capital lease obligations	(35)	(460)
Other	380	(262)
Net cash flows from financing activities	(7,418)	52,960
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(1,307)	6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS	(8,981)	(30,023)
CASH AND CASH EQUIVALENTS, Beginning of period	93,836	97,793
CASH AND CASH EQUIVALENTS, End of period	84,855	67,770
SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:
Cash paid during the period for interest	124,320	117,788
Cash paid during the period for income taxes, net of refunds of $1,858 and $1,440	43,132	16,719
SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:
Accrued obligations for the purchase of property and equipment	$ 6,481	$ 7,292

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Stock-Based Compensation (Tables)

6 Months Ended

Jun. 30, 2012

Stock-Based Compensation [Abstract]

Stock option activity under the EIP (Executive Incentive Plan)

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2011		333,447			2,544,000		$	3.00
Granted		(160,000	)		160,000			10.60
Canceled		65,500			(65,500	)		5.76
Exercised		—			(12,000	)		1.97
Balance at June 30, 2011		238,947			2,626,500		$	3.40
Balance at January 1, 2012		27,434,083			2,524,500		$	3.38
Granted		(20,920,000	)		20,920,000			4.19
Canceled		142,000			(142,000	)		5.68
Exercised		—			(57,500	)		1.64
Balance at June 30, 2012		6,656,083			23,245,000		$	4.10

Summarizes the information on the options granted under the EIP

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	1.64		1,649,000		4.44	$	1.64		1,649,000	$	1.64
	3.61		208,000		6.50		3.61		129,000		3.61
	4.19		20,855,000		9.75		4.19		—		—
	6.36		215,000		5.58		6.36		172,000		6.36
	9.04		193,000		7.83		9.04		77,200		9.04
	10.60		125,000		8.58		10.60		25,000		10.60
$	1.64 - $10.60		23,245,000		9.28	$	3.40		2,052,200	$	2.55

Executive Management Rollover Options

			Options Outstanding
Executive Management Rollover Options	Options Available for Grant		Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2011		17		287,326		$	33.34
Canceled		—		—			—
Exercised		—		—			—
Balance at June 30, 2011		17		287,326		$	33.34
Balance at January 1, 2012		821		12,958,670		$	0.6923
Canceled		—		—			—
Exercised		—		(708,584	)		0.6959
Balance at June 30, 2012		821		12,250,086		$	0.6921

Estimated the fair value of EIP option awards on the grant date using a Black-Scholes option

	Six months ended June 30,
	2012			2011
Risk-free interest rate		1.35	%		1.87	%
Dividend yield		0.0	%		0.0	%
Expected volatility		34.7	%		33.2	%
Expected life (years)		6.25			6.5

Outstanding and exercisable information on executive management rollover options granted under EIP

Outstanding and Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price
$	0.5846		147,115		0.25	$	0.5846
	0.6834		10,964,003		1.29		0.6834
	0.7900		1,138,968		0.75		0.7900
$	0.5846 - $0.79		12,250,086		1.23	$	0.6921

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Acquisitions (Details Textual)	3 Months Ended		6 Months Ended				6 Months Ended		6 Months Ended		6 Months Ended		6 Months Ended		6 Months Ended		6 Months Ended
	Jun. 30, 2012 USD ($)	Jun. 30, 2011 USD ($)	Jun. 30, 2012 USD ($)	Jun. 30, 2011 USD ($)	Jun. 30, 2012 HyperCube [Member]	Mar. 23, 2012 HyperCube [Member] USD ($)	Jun. 30, 2012 PivotPoint [Member]	Aug. 10, 2011 PivotPoint [Member] USD ($)	Jun. 30, 2012 Contact One [Member]	Jun. 07, 2011 Contact One [Member] USD ($)	Jun. 30, 2012 WIPC [Member]	Jun. 03, 2011 WIPC [Member] USD ($)	Jun. 30, 2012 Unisfair [Member]	Mar. 01, 2011 Unisfair [Member] USD ($)	Jun. 30, 2012 TFCC [Member]	Feb. 01, 2011 TFCC [Member] USD ($)	Jun. 30, 2012 POSTcti [Member] USD ($)	Jun. 30, 2012 POSTcti [Member] GBP (£)	Feb. 01, 2011 POSTcti [Member] USD ($)	Jun. 30, 2012 Maximum [Member] POSTcti [Member] USD ($)	Jun. 30, 2012 Maximum [Member] POSTcti [Member] GBP (£)
Acquisitions (Additional Textual) [Abstract]
Date of completion of acquisition					Mar. 23, 2012		Aug. 10, 2011		Jun. 07, 2011		Jun. 03, 2011		Mar. 01, 2011		Feb. 01, 2011		Feb. 01, 2011	Feb. 01, 2011
Purchase price of acquisition						$ 77,900,000		$ 22,900,000		$ 7,600,000		$ 120,000,000		$ 19,500,000		$ 40,500,000			$ 4,300,000
Period of contingent earn out provision																	3 years	3 years
Maximum payment through contingent earn-out provision																				18,800,000	12,000,000
Additional non-contingent deferred consideration payable																	600,000	400,000
Long-term liabilities						50,000						1,047,000					8,100,000		8,537,000
Acquisitions (Textual) [Abstract]
Revenues	32,800,000	17,800,000	51,600,000	29,900,000
Total acquisition costs expensed	$ 100,000	$ 700,000	$ 500,000	$ 2,200,000

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Stock-Based Compensation (Details) (USD $)	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Summarizes the information on the options granted under the EIP
Option Available For Grant, Beginning Balance	27,434,083	333,447
Option Available for Grant, Granted	(20,920,000)	(160,000)
Option Available for Grant, Cancelled	142,000	65,500
Option Available For Grant, Ending Balance	6,656,083	238,947
Number of options, Beginning Balance	2,524,500	2,544,000
Number of options Granted	20,920,000	160,000
Number of options Canceled	(142,000)	(65,500)
Number of options Exercised	(645,582)	(12,000)
Number of options, Ending Balance	23,245,000	2,626,500
Outstanding Options Weighted Average Exercise Price, Beginning Balance	$ 3.38	$ 3.00
Option Outstanding Weighted Average Exercise Price Granted	$ 4.19	$ 10.60
Option Outstanding Weighted Average Exercise Price Canceled	$ 5.68	$ 5.76
Option Outstanding Weighted Average Exercise Price Exercised	$ 1.64	$ 1.97
Outstanding Options Weighted Average Exercise Price, Ending Balance	$ 4.10	$ 3.40

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Condensed Consolidated Statements of Operations (Unaudited) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
REVENUE	$ 661,895	$ 622,820	$ 1,300,957	$ 1,233,638
COST OF SERVICES	307,286	276,220	598,988	547,823
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	233,110	223,849	466,228	444,257
OPERATING INCOME	121,499	122,751	235,741	241,558
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $82, $184 and $217	(60,625)	(68,418)	(122,687)	(136,143)
Other	(1,691)	1,120	1,039	5,812
Other expenses	(62,316)	(67,298)	(121,648)	(130,331)
INCOME BEFORE INCOME TAX EXPENSE	59,183	55,453	114,093	111,227
INCOME TAX EXPENSE	22,489	21,075	43,355	42,269
NET INCOME	$ 36,694	$ 34,378	$ 70,738	$ 68,958
EARNINGS (LOSS) PER COMMON SHARE:
Basic Class L	$ 0.07	$ (0.13)	$ 0.14	$ (0.23)
Diluted Class L	$ 0.07	$ (0.13)	$ 0.14	$ (0.23)
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic	491,009	87,834	490,763	87,936
Diluted		429		425
Class L Common Stock [Member]
EARNINGS (LOSS) PER COMMON SHARE:
Basic Class L		$ 4.58		$ 8.97
Diluted Class L		$ 4.39		$ 8.60
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic		9,972		9,985
Diluted		10,401		10,410
Class A Common Stock
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic	17,367	87,834	17,438	87,936
Diluted	508,376	87,834	508,201	87,936

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Accrued Expenses (Detail) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Accrued expenses
Deferred revenue and customer deposits, net of long-term deferred revenue of $23721 and $4463	$ 72,714	$ 78,173
Accrued wages	52,845	54,259
Accrued other taxes (non-income related)	44,160	37,980
Accrued phone	42,659	27,500
Interest payable	39,460	47,724
Accrued employee benefit costs	15,560	12,763
Accrued lease expense	9,217	7,211
Income taxes payable	9,188	17,997
Interest rate hedge position	4,955	5,194
Other current liabilities	31,837	34,635
Accrued Liabilities, Current, Total	$ 322,595	$ 323,436

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Condensed Consolidated Balance Sheets (Unaudited) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
CURRENT ASSETS:
Cash and cash equivalents	$ 84,855	$ 93,836
Trust and restricted cash	14,595	16,446
Accounts receivable, net of allowance of $10,264 and $11,627	456,039	413,813
Deferred income taxes receivable	19,170	10,068
Prepaid assets	47,284	37,042
Other current assets	53,929	50,581
Total current assets	675,872	621,786
PROPERTY AND EQUIPMENT:
Property and equipment	1,168,331	1,133,070
Accumulated depreciation and amortization	(821,958)	(782,215)
Total property and equipment, net	346,373	350,855
GOODWILL	1,811,086	1,762,635
INTANGIBLE ASSETS, net of accumulated amortization of $445,508 and $424,705	320,040	333,147
OTHER ASSETS	180,225	159,095
TOTAL ASSETS	3,333,596	3,227,518
CURRENT LIABILITIES:
Accounts payable	77,880	79,439
Accrued expenses	322,595	323,436
Current maturities of long-term debt	15,425	15,425
Total current liabilities	415,900	418,300
LONG-TERM OBLIGATIONS, less current maturities	3,493,228	3,500,940
DEFERRED INCOME TAXES	138,388	121,521
OTHER LONG-TERM LIABILITIES	110,069	83,170
Total liabilities	4,157,585	4,123,931
COMMITMENTS AND CONTINGENCIES (Note 11)
STOCKHOLDERS' DEFICIT
Common stock $0.001 par value, $1,000,000 shares authorized, 491,463, and 490,650 shares issued and 491,072 and 490,271 shares outstanding	491	491
Additional paid-in capital	1,699,363	1,695,477
Retained deficit	(2,485,787)	(2,556,525)
Accumulated other comprehensive loss	(34,185)	(32,036)
Treasury stock at cost (391 and 379 shares)	(3,871)	(3,820)
Total stockholders' deficit	(823,989)	(896,413)
TOTAL LIABILITIES AND STOCKHOLDERS' DEFICIT	$ 3,333,596	$ 3,227,518

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Earnings Per Share (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Diluted earnings per common share
NET INCOME	$ 36,694	$ 34,378	$ 70,738	$ 68,958
Less: accretion of Class L Shares		45,702		89,555
Net loss attributable to Class A Shares	$ 36,694	$ (11,324)	$ 70,738	$ (20,597)

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Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor (Tables)

6 Months Ended

Jun. 30, 2012

Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor [Abstract]

Supplemental Condensed Consolidating Statements of Operations

	For the Three Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	524,942		$	136,953		$	—		$	661,895
COST OF SERVICES		—			248,603			58,683			—			307,286
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		(1,348	)		194,658			39,800			—			233,110
OPERATING INCOME		1,348			81,681			38,470			—			121,499
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(40,198	)		(24,650	)		4,223			—			(60,625	)
Subsidiary Income		68,849			28,808			—			(97,657	)		—
Other, net		(1,337	)		3,947			(4,301	)		—			(1,691	)
Other income (expense)		27,314			8,105			(78	)		(97,657	)		(62,316	)
INCOME BEFORE INCOME TAX EXPENSE		28,662			89,786			38,392			(97,657	)		59,183
INCOME TAX EXPENSE (BENEFIT)		(8,032	)		24,888			5,633			—			22,489
NET INCOME	$	36,694		$	64,898		$	32,759		$	(97,657	)	$	36,694
Foreign currency translation adjustments, net of tax of $6,871		(11,210	)		—			(11,210	)		11,210			(11,210	)
Unrealized gain on cash flow hedges net of tax of $(549)		896			—			—			—			896
Comprehensive income — West Corporation	$	26,380		$	64,898		$	21,549		$	(86,447	)	$	26,380

	For the Three Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	487,322		$	135,498		$	—		$	622,820
COST OF SERVICES		—			219,723			56,497			—			276,220
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		611			182,510			40,728			—			223,849
OPERATING INCOME (LOSS)		(611	)		85,089			38,273			—			122,751
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(40,696	)		(30,921	)		3,199			—			(68,418	)
Subsidiary Income		58,891			24,578			—			(83,469	)		—
Other		485			5,543			(4,908	)		—			1,120
Other income (expense)		18,680			(800	)		(1,709	)		(83,469	)		(67,298	)
INCOME BEFORE INCOME TAX EXPENSE		18,069			84,289			36,564			(83,469	)		55,453
INCOME TAX EXPENSE (BENEFIT)		(16,309	)		24,920			12,464			—			21,075
NET INCOME	$	34,378		$	59,369		$	24,100		$	(83,469	)	$	34,378
Foreign currency translation adjustments, net of tax of $(4,778)	$	7,795		$	—		$	7,795		$	(7,795	)	$	7,795
Reclassification of a cash flow hedge into earnings, net of tax of $(1,193)		1,946			—			—			—			1,946
Unrealized loss on cash flow hedges, net of tax of $152		(248	)		—			—			—			(248	)
Comprehensive income — West Corporation	$	43,871		$	59,369		$	31,895		$	(91,264	)	$	43,871

	For the Six Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,025,016		$	275,941		$	—		$	1,300,957
COST OF SERVICES		—			482,082			116,906			—			598,988
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		3,265			383,736			79,227			—			466,228
OPERATING INCOME (LOSS)		(3,265	)		159,198			79,808			—			235,741
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(81,131	)		(50,178	)		8,622			—			(122,687	)
Subsidiary Income		115,868			50,665			—			(166,533	)		—
Other, net		3,743			7,953			(10,657	)		—			1,039
Other income (expense)		38,480			8,440			(2,035	)		(166,533	)		(121,648	)
INCOME BEFORE INCOME TAX EXPENSE		35,215			167,638			77,773			(166,533	)		114,093
INCOME TAX EXPENSE (BENEFIT)		(35,523	)		53,566			25,312			—			43,355
NET INCOME	$	70,738		$	114,072		$	52,461		$	(166,533	)	$	70,738
Foreign currency translation adjustments, net of tax of $2,134		(3,482	)		—			(3,482	)		3,482			(3,482	)
Unrealized gain on cash flow hedges net of tax of $(817)		1,333			—			—			—			1,333
Comprehensive income — West Corporation	$	68,589		$	114,072		$	48,979		$	(163,051	)	$	68,589

	For the Six Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	972,072		$	261,566		$	—		$	1,233,638
COST OF SERVICES		—			440,408			107,415			—			547,823
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		3,309			362,791			78,157			—			444,257
OPERATING INCOME (LOSS)		(3,309	)		168,873			75,994			—			241,558
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(81,751	)		(60,976	)		6,584			—			(136,143	)
Subsidiary Income		135,506			55,877			—			(191,383	)		—
Other		2,998			10,908			(8,094	)		—			5,812
Other income (expense)		56,753			5,809			(1,510	)		(191,383	)		(130,331	)
INCOME BEFORE INCOME TAX EXPENSE		53,444			174,682			74,484			(191,383	)		111,227
INCOME TAX EXPENSE (BENEFIT)		(15,514	)		38,895			18,888			—			42,269
NET INCOME	$	68,958		$	135,787		$	55,596		$	(191,383	)	$	68,958
Foreign currency translation adjustments, net of tax of $(6,166)	$	10,060		$	—		$	10,060		$	(10,060	)	$	10,060
Reclassification of a cash flow hedge into earnings, net of tax of $(2,386)		3,891			—			—			—			3,891
Unrealized gain on cash flow hedges, net of tax of $(1,320)		2,154			—			—			—			2,154
Comprehensive income — West Corporation	$	85,063		$	135,787		$	65,656		$	(201,443	)	$	85,063

Supplemental Condensed Balance Sheet

	June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	11,777		$	—	$	75,323		$	(2,245	)	$	84,855
Trust and restricted cash		—			14,595		—			—			14,595
Accounts receivable, net		—			73,414		382,625			—			456,039
Intercompany receivables		—			584,210		—			(584,210	)		—
Deferred income tax receivable		4,844			8,786		5,540			—			19,170
Prepaid assets		3,072			33,444		10,768			—			47,284
Other current assets		5,090			312,208		(263,369	)		—			53,929
Total current assets		24,783			1,026,657		210,887			(586,455	)		675,872
Property and equipment, net		70,255			238,049		38,069			—			346,373
INVESTMENT IN SUBSIDIARIES		1,561,439			351,436		—			(1,912,875	)		—
GOODWILL		—			1,638,839		172,247			—			1,811,086
INTANGIBLES, net		—			278,458		41,582			—			320,040
OTHER ASSETS		95,434			82,465		2,326			—			180,225
TOTAL ASSETS	$	1,751,911		$	3,615,904	$	465,111		$	(2,499,330	)	$	3,333,596
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	2,660		$	58,208	$	19,257		$	(2,245	)	$	77,880
Intercompany payables		572,706			—		11,504			(584,210	)		—
Accrued expenses		18,326			250,963		53,306			—			322,595
Current maturities of long-term debt		2,354			13,071		—			—			15,425
Total current liabilities		596,046			322,242		84,067			(586,455	)		415,900
LONG-TERM OBLIGATIONS, less current maturities		1,888,957			1,604,271		—			—			3,493,228
DEFERRED INCOME TAXES		33,282			86,905		18,201			—			138,388
OTHER LONG-TERM LIABILITIES		57,615			42,562		9,892			—			110,069
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(823,989	)		1,559,924		352,951			(1,912,875	)		(823,989	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,751,911		$	3,615,904	$	465,111		$	(2,499,330	)	$	3,333,596

	December 31, 2011
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	10,503		$	—	$	89,572		$	(6,239	)	$	93,836
Trust cash		—			16,446		—			—			16,446
Accounts receivable, net		—			50,480		363,333			—			413,813
Intercompany receivables		—			573,280		—			(573,280	)		—
Deferred income taxes receivable		73,709			13,034		462			(77,137	)		10,068
Prepaid assets		3,222			25,232		8,588			—			37,042
Other current assets		5,089			306,273		(260,781	)		—			50,581
Total current assets		92,523			984,745		201,174			(656,656	)		621,786
Property and equipment, net		73,105			243,170		34,580			—			350,855
INVESTMENT IN SUBSIDIARIES		1,460,108			351,329		—			(1,811,437	)		—
GOODWILL		—			1,586,988		175,647			—			1,762,635
INTANGIBLES, net		—			283,807		49,340			—			333,147
OTHER ASSETS		98,673			58,378		2,044			—			159,095
TOTAL ASSETS	$	1,724,409		$	3,508,417	$	462,785		$	(2,468,093	)	$	3,227,518
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	5,001		$	68,317	$	12,360		$	(6,239	)	$	79,439
Intercompany payables		572,554			—		726			(573,280	)		—
Accrued expenses		70,680			260,490		69,403			(77,137	)		323,436
Current maturities of long-term debt		2,354			13,071		—			—			15,425
Total current liabilities		650,589			341,878		82,489			(656,656	)		418,300
LONG-TERM OBLIGATIONS, less current maturities		1,890,134			1,610,806		—			—			3,500,940
DEFERRED INCOME TAXES		22,766			84,918		13,837			—			121,521
OTHER LONG-TERM LIABILITIES		57,333			16,299		9,538			—			83,170
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(896,413	)		1,454,516		356,921			(1,811,437	)		(896,413	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,724,409		$	3,508,417	$	462,785		$	(2,468,093	)	$	3,227,518

Supplemental Condensed Consolidating Statements of Cash Flows

	Six Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	82,727		$	54,892		$	(2,245	)	$	135,374
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,158	)		(43	)		—			(77,201	)
Purchase of property and equipment		(5,374	)		(40,933	)		(12,122	)		—			(58,429	)
Net cash flows from investing activities		(5,374	)		(118,091	)		(12,165	)		—			(135,630	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Principal repayments on long-term obligations		(1,177	)		(6,535	)		—			—			(7,712	)
Repurchase of common stock		(51	)		—			—			—			(51	)
Payments of capital lease obligations		—			(21	)		(14	)		—			(35	)
Other		380			—			—			—			380
Net cash flows from financing activities		(848	)		(6,556	)		(14	)		—			(7,418	)
Intercompany		7,496			41,920			(55,655	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,307	)		—			(1,307	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		1,274			—			(14,249	)		3,994			(8,981	)
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	11,777		$	—		$	75,323		$	(2,245	)	$	84,855

	Six Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	195,269		$	(43,389	)	$	(3,455	)	$	148,425
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(166,435	)		(22,479	)		—			(188,914	)
Purchase of property and equipment		(3,913	)		(39,731	)		(5,734	)		—			(49,378	)
Other		—			90			—			—			90
Net cash flows from investing activities		(3,913	)		(206,076	)		(28,213	)		—			(238,202	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		107,500			—			262,000			—			369,500
Payments on revolving credit and accounts receivable securitization facilities		(61,500	)		—			(232,500	)		—			(294,000	)
Principal payments on the senior secured term loan facility		(5,327	)		(11,874	)		—			—			(17,201	)
Repurchase of common stock		(4,617	)		—			—			—			(4,617	)
Payments of capital lease obligations		(413	)		(34	)		(13	)		—			(460	)
Other		(262	)		—			—			—			(262	)
Net cash flows from financing activities		35,381			(11,908	)		29,487			—			52,960
Intercompany		(28,526	)		22,715			1,219			4,592			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			6,794			—			6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS		2,942			—			(34,102	)		1,137			(30,023	)
CASH AND CASH EQUIVALENTS, Beginning of period		—			—			102,385			(4,592	)		97,793
CASH AND CASH EQUIVALENTS, End of period	$	2,942		$	—		$	68,283		$	(3,455	)	$	67,770

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Business Segments (Details Textual) (USD $) In Millions, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Business Segments (Textual) [Abstract]
Percentages Revenue	56.00%	55.00%	55.00%	55.00%
Aggregate revenue as a percentage of total revenue from largest one client	10.00%	10.00%	10.00%	10.00%
Threshold percentage of aggregate revenue	10.00%	10.00%	10.00%	10.00%
Percentages of Net Revenue	18.00%	19.00%	19.00%	18.00%
Foreign currency exchange rate of west corporation or any of its subsidiaries	$ 0.5	$ 0.4	$ (1.2)	$ 2.7

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Commitments and Contingencies

6 Months Ended

Jun. 30, 2012

Commitments and Contingencies [Abstract]

COMMITMENTS AND CONTINGENCIES

11. COMMITMENTS AND CONTINGENCIES

In the ordinary course of business, we and certain of our subsidiaries are defendants in various litigation matters and are subject to claims from our clients for indemnification, some of which may involve claims for damages that are substantial in amount. We do not believe the disposition of matters and claims currently pending will have a material effect on our financial position, results of operations or cash flows.

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Organization Consolidation and Presentation of Financial Statements (Details) (USD $) In Thousands, unless otherwise specified	6 Months Ended
	Jun. 30, 2011
Reconciliation of the Class L Common Shares
Beginning balance	$ 1,504,445
Accretion of class L common stock priority return preference	89,555
Executive Deferred Compensation Plan activity	2,206
Purchase of Class L shares	(2,562)
Ending balance	$ 1,593,644

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Organization Consolidation and Presentation of Financial Statements (Policies)

6 Months Ended

Jun. 30, 2012

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Consolidation

Basis of Consolidation — The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2011. All intercompany balances and transactions have been eliminated. Our results for the three and six months ended June 30, 2012 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Use of Estimates

Use of Estimates — The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition

Revenue Recognition — In our Unified Communications segment, our conferencing and collaboration services, event services and IP-based unified communications solutions are generally billed and revenue recognized on a per participant minute basis or per seat basis and our alerts and notifications services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services. Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communications services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Nonrefundable up-front fees and related costs are recognized ratably over the term of the contract except in certain instances where the future benefit is linked to the customer relationship, which may necessitate a longer recognition period.

Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters.

Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Conversion

Conversion — On December 30, 2011, we completed the conversion of our outstanding Class L Common Stock into shares of Class A Common Stock (the “Conversion”) by filing amendments to our amended and restated certificate of incorporation (the “Charter Amendments”) with the Delaware Secretary of State. Upon the effectiveness of the filing of the Charter Amendments, each share of our outstanding Class L Common Stock was converted into 40.29 shares of Class A Common Stock.

Prior to the Conversion, our equity investors (i.e., the Sponsors, the Founders and certain members of management) owned a combination of Class L and Class A shares (in strips of eight Class A shares and one Class L share per strip). Supplemental management incentive equity awards (restricted stock and option programs) were implemented with Class A shares/options only.

As the Class L stockholders controlled a majority of the votes of the board of directors through direct representation on the board of directors and the conversion and redemption features were considered to be outside the control of the Company, all shares of Class L common stock, prior to the Conversion, were presented outside of permanent equity in accordance with ASC 480-10-599, Classification and Measurement of Redeemable Securities. Subsequent to the Conversion, the Class L accreted value was reclassified to Common Stock and Additional Paid-In Capital.

Reclassification of Common Stock

Reclassification of Common Stock — On December 30, 2011, following the Conversion, all of the then outstanding shares of Class A Common Stock were reclassified as shares of Common Stock pursuant to the filing of the Charter Amendments (the “Reclassification”). Following the Reclassification, all shares of Common Stock share proportionately in dividends. The Charter Amendments also increased our number of authorized shares to nine hundred million (900,000,000) shares of Class A Common Stock and one hundred million (100,000,000) shares of Class L Common Stock. Following consummation of the Conversion and the Reclassification, we had one billion authorized shares of Common Stock.

As a result of the reclassification of Class A common stock to common stock, references to “Class A common stock” have been changed to “common stock” for all periods presented.

Foreign Currency and Translation of Foreign Subsidiaries

Foreign Currency and Translation of Foreign Subsidiaries — The functional currencies of the Company’s foreign operations generally are the respective local currencies. All assets and liabilities of the Company’s foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Subsequent Events

Subsequent Events — In accordance with the provisions of ASC 855, we have evaluated subsequent events. No subsequent events requiring recognition were identified and therefore none were incorporated into the condensed consolidated financial statements presented herein.

Recent Accounting Pronouncements

Recent Accounting Pronouncements — In May 2011, the FASB issued ASU No. 2011-04, Amendments to Achieve Common Fair Value Measurements and Disclosure Requirements in U. S. GAAP and IFRS. The amendments in ASU 2011-04 change the wording used to describe many of the requirements in U. S. Generally Accepted Accounting Principles (“GAAP”) for measuring fair value and disclosing information about fair value measurements. Some of the amendments clarify FASB’s intent about the application of existing fair value measurement and disclosure requirements. Other amendments change a particular principle or requirement for measuring fair value or for disclosing information about fair value measurements. This guidance became effective for the Company January 1, 2012, and the adoption had no immediate effect on our financial position, results of operations or cash flows.

In June 2011, the FASB issued ASU No. 2011- 05, Comprehensive Income (Topic 220), requiring entities to present net income and other comprehensive income in either a single continuous statement or in two separate, but consecutive, statements of net income and other comprehensive income. ASU No. 2011-05 is effective for statements issued by the Company after January 1, 2012. In December 2011, the FASB issued ASU 2011-12 Comprehensive Income, which defers certain portions of ASU 2011-05 and indefinitely deferred the requirement to present reclassification adjustments out of accumulated other comprehensive income by component. The Company early adopted the provisions of ASU No. 2011-05 and ASU No. 2011-12 and accordingly all previous periods have been retrospectively presented.

In September 2011, the FASB issued ASU No. 2011-08, Intangibles-Goodwill and Other (Topic 350), permitting entities the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test. ASU No. 2011-08 became effective for the Company January 1, 2012 and the adoption had no immediate effect on our financial position, results of operations or cash flows.

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Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor (Details 2) (USD $) In Thousands, unless otherwise specified	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Supplemental Condensed Consolidating Statements of Cash Flows
Net cash flows from operating activities	$ 135,374	$ 148,425
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $1,350 and $4,780	(77,201)	(188,914)
Purchases of property and equipment	(58,429)	(49,378)
Other		90
Net cash flows from investing activities	(135,630)	(238,202)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities	305,800	369,500
Payments on revolving credit and accounts receivable securitization facilities	(305,800)	(294,000)
Principal repayments on long-term obligations	(7,712)	(17,201)
Repurchase of common stock	(51)	(4,617)
Payments of capital lease obligations	(35)	(460)
Other	380	(262)
Net cash flows from financing activities	(7,418)	52,960
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(1,307)	6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS	(8,981)	(30,023)
CASH AND CASH EQUIVALENTS, Beginning of period	93,836	97,793
CASH AND CASH EQUIVALENTS, End of period	84,855	67,770
Parent / Issuer [Member]
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property and equipment	(5,374)	(3,913)
Net cash flows from investing activities	(5,374)	(3,913)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities	133,300	107,500
Payments on revolving credit and accounts receivable securitization facilities	(133,300)	(61,500)
Principal repayments on long-term obligations	(1,177)	(5,327)
Repurchase of common stock	(51)	(4,617)
Payments of capital lease obligations		(413)
Other	380	(262)
Net cash flows from financing activities	(848)	35,381
Intercompany	7,496	(28,526)
NET CHANGE IN CASH AND CASH EQUIVALENTS	1,274	2,942
CASH AND CASH EQUIVALENTS, Beginning of period	10,503
CASH AND CASH EQUIVALENTS, End of period	11,777	2,942
Guarantor Subsidiaries [Member]
Supplemental Condensed Consolidating Statements of Cash Flows
Net cash flows from operating activities	82,727	195,269
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $1,350 and $4,780	(77,158)	(166,435)
Purchases of property and equipment	(40,933)	(39,731)
Other		90
Net cash flows from investing activities	(118,091)	(206,076)
CASH FLOWS FROM FINANCING ACTIVITIES:
Principal repayments on long-term obligations	(6,535)	(11,874)
Payments of capital lease obligations	(21)	(34)
Net cash flows from financing activities	(6,556)	(11,908)
Intercompany	41,920	22,715
Non-Guarantor Subsidiaries [Member]
Supplemental Condensed Consolidating Statements of Cash Flows
Net cash flows from operating activities	54,892	(43,389)
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions, net of cash acquired of $1,350 and $4,780	(43)	(22,479)
Purchases of property and equipment	(12,122)	(5,734)
Net cash flows from investing activities	(12,165)	(28,213)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities	172,500	262,000
Payments on revolving credit and accounts receivable securitization facilities	(172,500)	(232,500)
Payments of capital lease obligations	(14)	(13)
Net cash flows from financing activities	(14)	29,487
Intercompany	(55,655)	1,219
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS	(1,307)	6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS	(14,249)	(34,102)
CASH AND CASH EQUIVALENTS, Beginning of period	89,572	102,385
CASH AND CASH EQUIVALENTS, End of period	75,323	68,283
Eliminations and Consolidating Entries [Member]
Supplemental Condensed Consolidating Statements of Cash Flows
Net cash flows from operating activities	(2,245)	(3,455)
CASH FLOWS FROM FINANCING ACTIVITIES:
Intercompany	6,239	4,592
NET CHANGE IN CASH AND CASH EQUIVALENTS	3,994	1,137
CASH AND CASH EQUIVALENTS, Beginning of period	(6,239)	(4,592)
CASH AND CASH EQUIVALENTS, End of period	$ (2,245)	$ (3,455)

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Condensed Consolidated Balance Sheets (Unaudited) (Parenthetical) (USD $) In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Condensed Consolidated Balance Sheets [Abstract]
Accounts receivable, allowance	$ 10,264	$ 11,627
Accumulated amortization	$ 445,508	$ 424,705
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	1,000,000	1,000,000
Common stock, shares issued	491,463	490,650
Common stock, shares outstanding	491,072	490,271
Treasury stock, shares	391	379

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Condensed Consolidated Statements of Operations (Unaudited) (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Condensed Consolidated Statements of Operations [Abstract]
Interest income	$ 82	$ 118	$ 184	$ 217

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Hedging Activities

6 Months Ended

Jun. 30, 2012

Hedging Activities [Abstract]

HEDGING ACTIVITIES

6. HEDGING ACTIVITIES

Periodically, we have entered into interest rate swaps to hedge the cash flows from our variable rate debt, which effectively converts the hedged portion under our outstanding senior secured term loan facility to fixed rate debt. The initial assessments of hedge effectiveness were performed using regression analysis. The periodic measurements of hedge ineffectiveness are performed using the change in variable cash flows method.

The cash flow hedges are recorded at fair value with a corresponding entry, net of taxes, recorded in other comprehensive income (“OCI”) until earnings are affected by the hedged item. At June 30, 2012, the notional amount of debt outstanding under interest rate swap agreements was $500.0 million. The fixed interest rate on the interest rate swaps ranges from 1.685% to 1.6975%.

The following table presents, in thousands, the fair value of the Company’s derivatives and consolidated balance sheet location.

	Liability Derivatives
	June 30, 2012			December 31, 2011
	Balance Sheet Location	Fair Value		Balance Sheet Location	Fair Value
Derivatives designated as hedging instruments:
Interest rate swaps	Accrued expenses	$	4,955	Accrued expenses	$	5,194
Interest rate swaps	Other long-term liabilities		—	Other long-term liabilities		1,911
Total derivatives		$	4,955		$	7,105

The following presents, in thousands, the impact of interest rate swaps on the consolidated statement of operations for the three and six months ended June 30, 2012 and 2011, respectively.

Derivatives designated	Amount of gain (loss) recognized in OCI For the three months ended June 30,					Location of gain (loss) reclassified from OCI	Amount of gain reclassified from OCI into net income for the three months ended June 30,				Amount of gain (loss) recognized in net income on hedges (ineffective portion) for the three months ended June 30,
as hedging instruments	2012		2011			into net income	2012		2011		2012		2011
Interest rate swaps	$	896	$	(248	)	Interest expense	$	—	$	1,946	$	—	$	—
	For the six months ended June 30,						For the six months ended June 30,				For the six months ended June 30,
	2012		2011				2012		2011		2012		2011
Interest rate swaps	$	1,333	$	2,154		Interest expense	$	—	$	3,891	$	—	$	202

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Document and Entity Information	6 Months Ended
	Jun. 30, 2012	Jul. 25, 2012
Document and Entity Information [Abstract]
Entity Registrant Name	WEST CORP
Entity Central Index Key	0001024657
Document Type	10-Q
Document Period End Date	Jun. 30, 2012
Amendment Flag	false
Document Fiscal Period Focus	Q2
Document Fiscal Year Focus	2012
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Common Stock, Shares Outstanding		491,076,652.2403

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Fair Value Disclosures

6 Months Ended

Jun. 30, 2012

Fair Value Disclosures [Abstract]

FAIR VALUE DISCLOSURES

7. FAIR VALUE DISCLOSURES

Accounting Standards Codification 820 Fair Value Measurements and Disclosures (“ASC 820”) defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of ASC 820 apply to other accounting pronouncements that require or permit fair value measurements. ASC 820:

• Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

• Establishes a three-level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refer broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

• Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

• Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

• Level 3 inputs are unobservable inputs for assets or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset). The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Non-qualified Deferred Compensation Plan represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with ASC 320 considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market therefore, the fair value of these securities is determined by Level 1 inputs.

Interest rate swaps. The effect of the interest rate swaps is to change a variable rate debt obligation to a fixed rate for that portion of the debt that is hedged. We record the interest rate swaps at fair value. The fair value of the interest rate swaps is based on a model whose inputs are observable (LIBOR swap rates); therefore, the fair value of these interest rate swaps is based on a Level 2 input.

The Company looks at classification within the fair value hierarchy at each period. There were no transfers between any levels of the fair value hierarchy during the periods presented in the table below.

Assets and liabilities measured at fair value on a recurring basis, in thousands, are summarized below:

			Fair Value Measurements at June 30, 2012 Using
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Assets
Trading securities	$	31,937	$	31,937	$	—	$	—	$	31,937
Liabilities
Interest rate swaps	$	4,955	$	—	$	4,955	$	—	$	4,955

			Fair Value Measurements at December 31, 2011 Using
Description	Carrying Amount		Quoted Prices in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)		Assets / Liabilities at Fair Value
Assets
Trading securities	$	29,535	$	29,535	$	—	$	—	$	29,535
Liabilities
Interest rate swaps	$	7,105	$	—	$	7,105	$	—	$	7,105

The fair value of our senior secured term loan facility, 11% senior subordinated notes, 8  ⁵/₈ % senior notes and 7 ⁷/ ₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at June 30, 2012 was approximately $3,587.8 million compared to the carrying amount of $3,508.7 million. The fair value of our senior secured term loan facility, 11% senior subordinated notes, 8 ⁵/₈ % senior notes and 7 ⁷/ ₈% senior notes based on market quotes, which we determined to be Level 1 inputs, at December 31, 2011 was approximately $3,529.0 million compared to the carrying amount of $3,516.4 million.

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Condensed Consolidated Statements of Comprehensive Income (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Condensed Consolidated Statements of Comprehensive Income [Abstract]
Net income	$ 36,694	$ 34,378	$ 70,738	$ 68,958
Foreign currency translation adjustments, net of tax of $6871, (4778), 2134 & (6166)	(11,210)	7,795	(3,482)	10,060
Reclassification of a cash flow hedge into earnings, net of tax of $0, $(1,193), $0 and $(2,386)		1,946		3,891
Unrealized gain (loss) on cash flow hedges, net of tax of $(549), $152, $(817) and $(1,320)	896	(248)	1,333	2,154
Comprehensive income - West Corporation	$ 26,380	$ 43,871	$ 68,589	$ 85,063

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Organization, Consolidation and Presentation of Financial Statements

6 Months Ended

Jun. 30, 2012

Organization, Consolidation and Presentation of Financial Statements [Abstract]

ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

1. ORGANIZATION, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS

Business Description — West Corporation (the “Company” or “West”) is a leading provider of technology-driven communication services. “We,” “us” and “our” also refer to West and its consolidated subsidiaries, as applicable. The scale and processing capacity of our proprietary technology platforms, combined with our expertise in managing voice and data transactions, enable us to offer a broad portfolio of services, including conferencing and collaboration, unified communications, alerts and notifications, emergency communications and business processing outsourcing. Our services provide reliable, high-quality, mission-critical communications designed to maximize return on investment for our clients. Our clients include Fortune 1000 companies, along with small and medium enterprises in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. We have sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America.

We operate in two business segments:

• Unified Communications, including conferencing and collaboration services, event services, alerts and notification services and IP-based unified communication solutions; and

• Communication Services, including emergency communication services, automated call processing, agent-based services and telephony / interconnect services.

Unified Communications

— Conferencing & Collaboration Services. Operating under the InterCall ^® brand, we are the largest conferencing services provider in the world based on conferencing revenue, according to Wainhouse Research. We managed approximately 121 million conference calls in 2011, a 13 percent increase over 2010. We provide our clients with an integrated global suite of meeting services. These include on-demand audio conferencing services, video managed services and web collaboration tools that allow clients to make presentations and share applications and documents over the Internet.

— Event Services. InterCall offers an event services team to help clients who would like extra assistance planning, conducting and gathering report information for large scale or high-value meetings or conferences. Event services include audio and video webcasting services, virtual event design and hosting, operator-assisted audio conferencing services and web event services.

— Alerts & Notifications Services. Our technology platforms allow clients to manage and deliver automated, proactive and personalized communications. We use multiple delivery channels (voice, text messaging, email, social media and fax) based on the preference of the recipient. For example, we deliver patient notifications, send and confirm appointments and prescription reminders on behalf of our healthcare clients, provide travelers with flight arrival and departure updates on behalf of our transportation clients, send and receive automated outage notifications on behalf of our utility clients and transmit emergency evacuation notices on behalf of municipalities. Our scalable platform enables a high volume of messages to be sent in a short amount of time. Our platform also enables two-way communication which allows the recipients of a message to respond with relevant information to our clients.

— IP-Based Unified Communications Solutions. We provide our clients with enterprise class IP-based communications solutions enabled by our technology. We offer hosted IP-private branch exchange (“PBX”) and enterprise call management, hosted and managed multi-protocol label switching (“MPLS”) network solutions, unified communications partner solution portfolio services, cloud-based security services, integrated conferencing/desktop messaging and presence tools, and professional services and systems integration expertise.

Communication Services

— Emergency Communications Services. We believe we are one of the largest providers of emergency communications services, based on the number of 9-1-1 calls that we and other participants in the industry facilitate. Our services are critical in facilitating public safety agencies’ ability to receive emergency calls from citizens. Our clients generally enter into long-term contracts and fund their obligations through monthly charges on users’ telephone bills.

— Automated Call Processing. We believe we have developed a best-in-class automated customer service platform. Our services allow our clients to effectively communicate with their customers through inbound and outbound interactive voice response (“IVR”) applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, we also provide analyses that help our clients improve their automated communications strategy. Our open standards-based platform allows the flexibility to integrate new capabilities, such as mobility, social media and cloud-based services.

— Agent-Based Services. We provide our clients with large-scale, agent-based services, including inbound customer care, customer retention, business-to-business, account management, receivables management, overpayment identification and recovery solutions, as well as direct response and language services. We target opportunities to provide our agent-based services as part of larger strategic client engagements and with clients for whom these services can add value. We believe that we are known in the industry as a premium provider of these services. We have a flexible model that offers on-shore, off-shore and virtual home-based capabilities to fit our clients’ needs.

— Telephony / Interconnect Services. Our Telephony / Interconnect services support the merging of traditional telecom, mobile and IP technologies to service providers and enterprises. We are a leading provider of local and national tandem switching services in the middle mile to carriers throughout the United States. We leverage our proprietary customer traffic information system, sophisticated call routing and control facility to provide tandem interconnection services to the competitive marketplace, including wireless, wire-line, cable telephony and Voice over Internet Protocol (“VoIP”) companies. We entered this market through the acquisition of HyperCube LLC (“HyperCube”) in March, 2012.

Basis of Consolidation — The unaudited condensed consolidated financial statements include the accounts of West and our wholly-owned subsidiaries and reflect all adjustments (all of which are normal recurring accruals) which are, in the opinion of management, necessary for a fair presentation of the financial position, operating results, and cash flows for the interim periods. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2011. All intercompany balances and transactions have been eliminated. Our results for the three and six months ended June 30, 2012 are not necessarily indicative of what our results will be for other interim periods or for the full fiscal year.

Use of Estimates — The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Revenue Recognition — In our Unified Communications segment, our conferencing and collaboration services, event services and IP-based unified communications solutions are generally billed and revenue recognized on a per participant minute basis or per seat basis and our alerts and notifications services are generally billed, and revenue recognized, on a per message or per minute basis. We also charge clients for additional features, such as conference call recording, transcription services or professional services. Our Communication Services segment recognizes revenue for platform-based and agent-based services in the month that services are performed and services are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communications services revenue within the Communication Services segment is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages, recognized upon completion of such stages. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recognized as revenue ratably (on a monthly basis) over the contractual periods. Nonrefundable up-front fees and related costs are recognized ratably over the term of the contract except in certain instances where the future benefit is linked to the customer relationship, which may necessitate a longer recognition period.

Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters.

Revenue for telephony / interconnect services is recognized in the period the service is provided and when collection is reasonably assured. These telephony / interconnect services are primarily comprised of switched access charges for toll-free origination services, which are paid primarily by interexchange carriers.

Conversion — On December 30, 2011, we completed the conversion of our outstanding Class L Common Stock into shares of Class A Common Stock (the “Conversion”) by filing amendments to our amended and restated certificate of incorporation (the “Charter Amendments”) with the Delaware Secretary of State. Upon the effectiveness of the filing of the Charter Amendments, each share of our outstanding Class L Common Stock was converted into 40.29 shares of Class A Common Stock.

Prior to the Conversion, our equity investors (i.e., the Sponsors, the Founders and certain members of management) owned a combination of Class L and Class A shares (in strips of eight Class A shares and one Class L share per strip). Supplemental management incentive equity awards (restricted stock and option programs) were implemented with Class A shares/options only.

As the Class L stockholders controlled a majority of the votes of the board of directors through direct representation on the board of directors and the conversion and redemption features were considered to be outside the control of the Company, all shares of Class L common stock, prior to the Conversion, were presented outside of permanent equity in accordance with ASC 480-10-599, Classification and Measurement of Redeemable Securities. Subsequent to the Conversion, the Class L accreted value was reclassified to Common Stock and Additional Paid-In Capital.

A reconciliation of the Class L common shares is presented below, in thousands:

	Six months ended June 30, 2011
January 1, 2011	$	1,504,445
Accretion of Class L common stock priority return preference		89,555
Executive Deferred Compensation Plan activity		2,206
Purchase of Class L shares		(2,562	)
June 30, 2011	$	1,593,644

Reclassification of Common Stock — On December 30, 2011, following the Conversion, all of the then outstanding shares of Class A Common Stock were reclassified as shares of Common Stock pursuant to the filing of the Charter Amendments (the “Reclassification”). Following the Reclassification, all shares of Common Stock share proportionately in dividends. The Charter Amendments also increased our number of authorized shares to nine hundred million (900,000,000) shares of Class A Common Stock and one hundred million (100,000,000) shares of Class L Common Stock. Following consummation of the Conversion and the Reclassification, we had one billion authorized shares of Common Stock.

As a result of the reclassification of Class A common stock to common stock, references to “Class A common stock” have been changed to “common stock” for all periods presented.

Foreign Currency and Translation of Foreign Subsidiaries — The functional currencies of the Company’s foreign operations generally are the respective local currencies. All assets and liabilities of the Company’s foreign operations are translated into U.S. dollars at fiscal period-end exchange rates. Income and expense items are translated at average exchange rates prevailing during the fiscal period. The resulting translation adjustments are recorded as a component of stockholders’ deficit and comprehensive income. Foreign currency transaction gains or losses are recorded in the statement of operations.

Subsequent Events — In accordance with the provisions of ASC 855, we have evaluated subsequent events. No subsequent events requiring recognition were identified and therefore none were incorporated into the condensed consolidated financial statements presented herein.

Recent Accounting Pronouncements — In May 2011, the FASB issued ASU No. 2011-04, Amendments to Achieve Common Fair Value Measurements and Disclosure Requirements in U. S. GAAP and IFRS. The amendments in ASU 2011-04 change the wording used to describe many of the requirements in U. S. Generally Accepted Accounting Principles (“GAAP”) for measuring fair value and disclosing information about fair value measurements. Some of the amendments clarify FASB’s intent about the application of existing fair value measurement and disclosure requirements. Other amendments change a particular principle or requirement for measuring fair value or for disclosing information about fair value measurements. This guidance became effective for the Company January 1, 2012, and the adoption had no immediate effect on our financial position, results of operations or cash flows.

In June 2011, the FASB issued ASU No. 2011- 05, Comprehensive Income (Topic 220), requiring entities to present net income and other comprehensive income in either a single continuous statement or in two separate, but consecutive, statements of net income and other comprehensive income. ASU No. 2011-05 is effective for statements issued by the Company after January 1, 2012. In December 2011, the FASB issued ASU 2011-12 Comprehensive Income, which defers certain portions of ASU 2011-05 and indefinitely deferred the requirement to present reclassification adjustments out of accumulated other comprehensive income by component. The Company early adopted the provisions of ASU No. 2011-05 and ASU No. 2011-12 and accordingly all previous periods have been retrospectively presented.

In September 2011, the FASB issued ASU No. 2011-08, Intangibles-Goodwill and Other (Topic 350), permitting entities the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test. ASU No. 2011-08 became effective for the Company January 1, 2012 and the adoption had no immediate effect on our financial position, results of operations or cash flows.

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Consolidated Statements of Stockholders' Deficit (Parenthetical) (USD $) In Thousands, except Share data, unless otherwise specified	6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011
Foreign currency translation adjustment, net of tax	$ 2,134	$ (6,166)
Reclassification of cash flow hedges into earnings, net of tax	0	(2,386)
Unrealized gain on cash flow hedges, net of tax	$ (817)	$ (1,320)
Purchase of stock ,shares		194,764
Stock options exercised including related tax benefits	645,582	12,000
Class A Common Stock
Purchase of stock ,shares	12,000

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Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor

6 Months Ended

Jun. 30, 2012

Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor [Abstract]

FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTOR AND SUBSIDIARY NON-GUARANTOR

12. FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTORS AND SUBSIDIARY NON-GUARANTORS

West Corporation and our U.S. based wholly owned subsidiary guarantors, jointly, severally, fully and unconditionally are responsible for the payment of principal, premium and interest on our senior notes and senior subordinated notes. Presented below, in thousands, is condensed consolidated financial information for West Corporation and our subsidiary guarantors and subsidiary non-guarantors for the periods indicated.

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	524,942		$	136,953		$	—		$	661,895
COST OF SERVICES		—			248,603			58,683			—			307,286
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		(1,348	)		194,658			39,800			—			233,110
OPERATING INCOME		1,348			81,681			38,470			—			121,499
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(40,198	)		(24,650	)		4,223			—			(60,625	)
Subsidiary Income		68,849			28,808			—			(97,657	)		—
Other, net		(1,337	)		3,947			(4,301	)		—			(1,691	)
Other income (expense)		27,314			8,105			(78	)		(97,657	)		(62,316	)
INCOME BEFORE INCOME TAX EXPENSE		28,662			89,786			38,392			(97,657	)		59,183
INCOME TAX EXPENSE (BENEFIT)		(8,032	)		24,888			5,633			—			22,489
NET INCOME	$	36,694		$	64,898		$	32,759		$	(97,657	)	$	36,694
Foreign currency translation adjustments, net of tax of $6,871		(11,210	)		—			(11,210	)		11,210			(11,210	)
Unrealized gain on cash flow hedges net of tax of $(549)		896			—			—			—			896
Comprehensive income — West Corporation	$	26,380		$	64,898		$	21,549		$	(86,447	)	$	26,380

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Three Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	487,322		$	135,498		$	—		$	622,820
COST OF SERVICES		—			219,723			56,497			—			276,220
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		611			182,510			40,728			—			223,849
OPERATING INCOME (LOSS)		(611	)		85,089			38,273			—			122,751
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(40,696	)		(30,921	)		3,199			—			(68,418	)
Subsidiary Income		58,891			24,578			—			(83,469	)		—
Other		485			5,543			(4,908	)		—			1,120
Other income (expense)		18,680			(800	)		(1,709	)		(83,469	)		(67,298	)
INCOME BEFORE INCOME TAX EXPENSE		18,069			84,289			36,564			(83,469	)		55,453
INCOME TAX EXPENSE (BENEFIT)		(16,309	)		24,920			12,464			—			21,075
NET INCOME	$	34,378		$	59,369		$	24,100		$	(83,469	)	$	34,378
Foreign currency translation adjustments, net of tax of $(4,778)	$	7,795		$	—		$	7,795		$	(7,795	)	$	7,795
Reclassification of a cash flow hedge into earnings, net of tax of $(1,193)		1,946			—			—			—			1,946
Unrealized loss on cash flow hedges, net of tax of $152		(248	)		—			—			—			(248	)
Comprehensive income — West Corporation	$	43,871		$	59,369		$	31,895		$	(91,264	)	$	43,871

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Six Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	1,025,016		$	275,941		$	—		$	1,300,957
COST OF SERVICES		—			482,082			116,906			—			598,988
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		3,265			383,736			79,227			—			466,228
OPERATING INCOME (LOSS)		(3,265	)		159,198			79,808			—			235,741
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(81,131	)		(50,178	)		8,622			—			(122,687	)
Subsidiary Income		115,868			50,665			—			(166,533	)		—
Other, net		3,743			7,953			(10,657	)		—			1,039
Other income (expense)		38,480			8,440			(2,035	)		(166,533	)		(121,648	)
INCOME BEFORE INCOME TAX EXPENSE		35,215			167,638			77,773			(166,533	)		114,093
INCOME TAX EXPENSE (BENEFIT)		(35,523	)		53,566			25,312			—			43,355
NET INCOME	$	70,738		$	114,072		$	52,461		$	(166,533	)	$	70,738
Foreign currency translation adjustments, net of tax of $2,134		(3,482	)		—			(3,482	)		3,482			(3,482	)
Unrealized gain on cash flow hedges net of tax of $(817)		1,333			—			—			—			1,333
Comprehensive income — West Corporation	$	68,589		$	114,072		$	48,979		$	(163,051	)	$	68,589

WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME

(AMOUNTS IN THOUSANDS)

	For the Six Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
REVENUE	$	—		$	972,072		$	261,566		$	—		$	1,233,638
COST OF SERVICES		—			440,408			107,415			—			547,823
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES		3,309			362,791			78,157			—			444,257
OPERATING INCOME (LOSS)		(3,309	)		168,873			75,994			—			241,558
OTHER INCOME (EXPENSE):
Interest Expense, net of interest income		(81,751	)		(60,976	)		6,584			—			(136,143	)
Subsidiary Income		135,506			55,877			—			(191,383	)		—
Other		2,998			10,908			(8,094	)		—			5,812
Other income (expense)		56,753			5,809			(1,510	)		(191,383	)		(130,331	)
INCOME BEFORE INCOME TAX EXPENSE		53,444			174,682			74,484			(191,383	)		111,227
INCOME TAX EXPENSE (BENEFIT)		(15,514	)		38,895			18,888			—			42,269
NET INCOME	$	68,958		$	135,787		$	55,596		$	(191,383	)	$	68,958
Foreign currency translation adjustments, net of tax of $(6,166)	$	10,060		$	—		$	10,060		$	(10,060	)	$	10,060
Reclassification of a cash flow hedge into earnings, net of tax of $(2,386)		3,891			—			—			—			3,891
Unrealized gain on cash flow hedges, net of tax of $(1,320)		2,154			—			—			—			2,154
Comprehensive income — West Corporation	$	85,063		$	135,787		$	65,656		$	(201,443	)	$	85,063

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED BALANCE SHEET

(AMOUNTS IN THOUSANDS)

	June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	11,777		$	—	$	75,323		$	(2,245	)	$	84,855
Trust and restricted cash		—			14,595		—			—			14,595
Accounts receivable, net		—			73,414		382,625			—			456,039
Intercompany receivables		—			584,210		—			(584,210	)		—
Deferred income tax receivable		4,844			8,786		5,540			—			19,170
Prepaid assets		3,072			33,444		10,768			—			47,284
Other current assets		5,090			312,208		(263,369	)		—			53,929
Total current assets		24,783			1,026,657		210,887			(586,455	)		675,872
Property and equipment, net		70,255			238,049		38,069			—			346,373
INVESTMENT IN SUBSIDIARIES		1,561,439			351,436		—			(1,912,875	)		—
GOODWILL		—			1,638,839		172,247			—			1,811,086
INTANGIBLES, net		—			278,458		41,582			—			320,040
OTHER ASSETS		95,434			82,465		2,326			—			180,225
TOTAL ASSETS	$	1,751,911		$	3,615,904	$	465,111		$	(2,499,330	)	$	3,333,596
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	2,660		$	58,208	$	19,257		$	(2,245	)	$	77,880
Intercompany payables		572,706			—		11,504			(584,210	)		—
Accrued expenses		18,326			250,963		53,306			—			322,595
Current maturities of long-term debt		2,354			13,071		—			—			15,425
Total current liabilities		596,046			322,242		84,067			(586,455	)		415,900
LONG-TERM OBLIGATIONS, less current maturities		1,888,957			1,604,271		—			—			3,493,228
DEFERRED INCOME TAXES		33,282			86,905		18,201			—			138,388
OTHER LONG-TERM LIABILITIES		57,615			42,562		9,892			—			110,069
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(823,989	)		1,559,924		352,951			(1,912,875	)		(823,989	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,751,911		$	3,615,904	$	465,111		$	(2,499,330	)	$	3,333,596

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

	December 31, 2011
	Parent / Issuer			Guarantor Subsidiaries		Non-Guarantor Subsidiaries			Eliminations and Consolidating Entries			Consolidated
ASSETS
CURRENT ASSETS:
Cash and cash equivalents	$	10,503		$	—	$	89,572		$	(6,239	)	$	93,836
Trust cash		—			16,446		—			—			16,446
Accounts receivable, net		—			50,480		363,333			—			413,813
Intercompany receivables		—			573,280		—			(573,280	)		—
Deferred income taxes receivable		73,709			13,034		462			(77,137	)		10,068
Prepaid assets		3,222			25,232		8,588			—			37,042
Other current assets		5,089			306,273		(260,781	)		—			50,581
Total current assets		92,523			984,745		201,174			(656,656	)		621,786
Property and equipment, net		73,105			243,170		34,580			—			350,855
INVESTMENT IN SUBSIDIARIES		1,460,108			351,329		—			(1,811,437	)		—
GOODWILL		—			1,586,988		175,647			—			1,762,635
INTANGIBLES, net		—			283,807		49,340			—			333,147
OTHER ASSETS		98,673			58,378		2,044			—			159,095
TOTAL ASSETS	$	1,724,409		$	3,508,417	$	462,785		$	(2,468,093	)	$	3,227,518
LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)
CURRENT LIABILITIES:
Accounts payable	$	5,001		$	68,317	$	12,360		$	(6,239	)	$	79,439
Intercompany payables		572,554			—		726			(573,280	)		—
Accrued expenses		70,680			260,490		69,403			(77,137	)		323,436
Current maturities of long-term debt		2,354			13,071		—			—			15,425
Total current liabilities		650,589			341,878		82,489			(656,656	)		418,300
LONG-TERM OBLIGATIONS, less current maturities		1,890,134			1,610,806		—			—			3,500,940
DEFERRED INCOME TAXES		22,766			84,918		13,837			—			121,521
OTHER LONG-TERM LIABILITIES		57,333			16,299		9,538			—			83,170
TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)		(896,413	)		1,454,516		356,921			(1,811,437	)		(896,413	)
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)	$	1,724,409		$	3,508,417	$	462,785		$	(2,468,093	)	$	3,227,518

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Six Months Ended June 30, 2012
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	82,727		$	54,892		$	(2,245	)	$	135,374
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(77,158	)		(43	)		—			(77,201	)
Purchase of property and equipment		(5,374	)		(40,933	)		(12,122	)		—			(58,429	)
Net cash flows from investing activities		(5,374	)		(118,091	)		(12,165	)		—			(135,630	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		133,300			—			172,500			—			305,800
Payments on revolving credit and accounts receivable securitization facilities		(133,300	)		—			(172,500	)		—			(305,800	)
Principal repayments on long-term obligations		(1,177	)		(6,535	)		—			—			(7,712	)
Repurchase of common stock		(51	)		—			—			—			(51	)
Payments of capital lease obligations		—			(21	)		(14	)		—			(35	)
Other		380			—			—			—			380
Net cash flows from financing activities		(848	)		(6,556	)		(14	)		—			(7,418	)
Intercompany		7,496			41,920			(55,655	)		6,239			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			(1,307	)		—			(1,307	)
NET CHANGE IN CASH AND CASH EQUIVALENTS		1,274			—			(14,249	)		3,994			(8,981	)
CASH AND CASH EQUIVALENTS, Beginning of period		10,503			—			89,572			(6,239	)		93,836
CASH AND CASH EQUIVALENTS, End of period	$	11,777		$	—		$	75,323		$	(2,245	)	$	84,855

WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

Supplemental Condensed Consolidating Statements of Cash Flows

(AMOUNTS IN THOUSANDS)

	Six Months Ended June 30, 2011
	Parent / Issuer			Guarantor Subsidiaries			Non-Guarantor Subsidiaries			Elimination and Consolidating Entries			Consolidated
NET CASH PROVIDED BY OPERATING ACTIVITIES:	$	—		$	195,269		$	(43,389	)	$	(3,455	)	$	148,425
CASH FLOWS FROM INVESTING ACTIVITIES:
Business acquisitions		—			(166,435	)		(22,479	)		—			(188,914	)
Purchase of property and equipment		(3,913	)		(39,731	)		(5,734	)		—			(49,378	)
Other		—			90			—			—			90
Net cash flows from investing activities		(3,913	)		(206,076	)		(28,213	)		—			(238,202	)
CASH FLOWS FROM FINANCING ACTIVITIES:
Proceeds from revolving credit and accounts receivable securitization facilities		107,500			—			262,000			—			369,500
Payments on revolving credit and accounts receivable securitization facilities		(61,500	)		—			(232,500	)		—			(294,000	)
Principal payments on the senior secured term loan facility		(5,327	)		(11,874	)		—			—			(17,201	)
Repurchase of common stock		(4,617	)		—			—			—			(4,617	)
Payments of capital lease obligations		(413	)		(34	)		(13	)		—			(460	)
Other		(262	)		—			—			—			(262	)
Net cash flows from financing activities		35,381			(11,908	)		29,487			—			52,960
Intercompany		(28,526	)		22,715			1,219			4,592			—
EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS		—			—			6,794			—			6,794
NET CHANGE IN CASH AND CASH EQUIVALENTS		2,942			—			(34,102	)		1,137			(30,023	)
CASH AND CASH EQUIVALENTS, Beginning of period		—			—			102,385			(4,592	)		97,793
CASH AND CASH EQUIVALENTS, End of period	$	2,942		$	—		$	68,283		$	(3,455	)	$	67,770

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Stock-Based Compensation

6 Months Ended

Jun. 30, 2012

Stock-Based Compensation [Abstract]

STOCK-BASED COMPENSATION

8. STOCK-BASED COMPENSATION

On December 30, 2011, our Board of Directors approved amendments to certain of our compensation plans. The Board of Directors approved an amendment to the Company’s 2006 Executive Incentive Plan (“EIP”) which amendment increased the maximum number of shares of common stock of the Company, par value $0.001 per share (“Common Stock”) that may be issued pursuant to or subject to outstanding awards under the 2006 EIP from 11,276,291 to 38,435,427. Such increased pool is in addition to shares issuable upon exercise of executive rollover options. The Board of Directors also took action in accordance with the terms of the 2006 EIP to adjust the number and kind of shares of stock or securities subject to awards outstanding under the 2006 EIP to give effect to the Conversion and the Reclassification.

Awards under the EIP are intended to align the incentives of the Company’s executives and investors and to improve the performance of the Company. The administrator will select participants from among those key employees and directors of and consultants and advisors to, the Company or its affiliates who, in the opinion of the administrator, are in a position to make a significant contribution to the success of the Company and its affiliates.

Stock options granted under the EIP prior to 2012 become exercisable over a period of five years, with 20% of the stock option becoming exercisable on each of the first through fifth anniversaries of the grant date. During 2012, a form of option certificate was adopted such that the 2012 grants become exercisable over a period of four years, with 25% of the stock option becoming exercisable on each of the first through fourth anniversaries of the grant date. Once an option has vested, it generally remains exercisable until the tenth anniversary of the grant date so long as the participant continues to provide services to the Company.

Stock Options

The following table presents the stock option activity under the EIP for the six months ended June 30, 2011 and 2012, respectively:

				Options Outstanding
	Options Available for Grant			Number of Options			Weighted Average Exercise Price
Balance at January 1, 2011		333,447			2,544,000		$	3.00
Granted		(160,000	)		160,000			10.60
Canceled		65,500			(65,500	)		5.76
Exercised		—			(12,000	)		1.97
Balance at June 30, 2011		238,947			2,626,500		$	3.40
Balance at January 1, 2012		27,434,083			2,524,500		$	3.38
Granted		(20,920,000	)		20,920,000			4.19
Canceled		142,000			(142,000	)		5.68
Exercised		—			(57,500	)		1.64
Balance at June 30, 2012		6,656,083			23,245,000		$	4.10

At June 30, 2012, we expect that approximately 72% of options granted will vest over the vesting period.

At June 30, 2012, the intrinsic value of vested options was approximately $3.4 million.

The following table summarizes the information on the options granted under the EIP at June 30, 2012:

Outstanding								Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price		Number of Options		Weighted Average Exercise Price
$	1.64		1,649,000		4.44	$	1.64		1,649,000	$	1.64
	3.61		208,000		6.50		3.61		129,000		3.61
	4.19		20,855,000		9.75		4.19		—		—
	6.36		215,000		5.58		6.36		172,000		6.36
	9.04		193,000		7.83		9.04		77,200		9.04
	10.60		125,000		8.58		10.60		25,000		10.60
$	1.64 - $10.60		23,245,000		9.28	$	3.40		2,052,200	$	2.55

			Options Outstanding
Executive Management Rollover Options	Options Available for Grant		Number of Shares			Weighted Average Exercise Price
Balance at January 1, 2011		17		287,326		$	33.34
Canceled		—		—			—
Exercised		—		—			—
Balance at June 30, 2011		17		287,326		$	33.34
Balance at January 1, 2012		821		12,958,670		$	0.6923
Canceled		—		—			—
Exercised		—		(708,584	)		0.6959
Balance at June 30, 2012		821		12,250,086		$	0.6921

Prior to the Conversion and Reclassification in December 2011, an Equity Strip was comprised of eight shares of Class A common stock and one share of Class L common stock. The executive rollover options are fully vested.

The following table summarizes the outstanding and exercisable information on executive management rollover options granted under the EIP at June 30, 2012:

Outstanding and Exercisable
Range of Exercise Prices		Number of Options		Average Remaining Contractual Life (years)		Weighted Average Exercise Price
$	0.5846		147,115		0.25	$	0.5846
	0.6834		10,964,003		1.29		0.6834
	0.7900		1,138,968		0.75		0.7900
$	0.5846 - $0.79		12,250,086		1.23	$	0.6921

The aggregate intrinsic value of these options at June 30, 2012 was approximately $42.8 million.

We account for the stock option grants under the EIP in accordance with Accounting Standards Codification 718, Compensation-Stock Compensation (“ASC 718”). The fair value of option awards granted under the EIP during the six months ended June 30, 2012 and 2011 were $1.53 and $3.92, respectively. We have estimated the fair value of EIP option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table:

	Six months ended June 30,
	2012			2011
Risk-free interest rate		1.35	%		1.87	%
Dividend yield		0.0	%		0.0	%
Expected volatility		34.7	%		33.2	%
Expected life (years)		6.25			6.5

The risk-free rate for periods within the expected life of the option is based on the zero-coupon U.S. government treasury strip with a maturity which approximates the expected life of the option at the time of grant.

There was approximately $24.5 million and $2.8 million of unrecorded and unrecognized compensation expense related to unvested share based compensation under the EIP at June 30, 2012 and 2011, respectively.

Stock-Based Compensation Expense

For the three months ended June 30, 2012 and 2011, stock-based compensation expense was $2.5 million and $1.3 million, respectively. For the six months ended June 30, 2012 and 2011, stock-based compensation expense was $2.6 million and $2.3 million, respectively.

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Accrued Expenses

6 Months Ended

Jun. 30, 2012

Accrued Expenses [Abstract]

ACCRUED EXPENSES

4. ACCRUED EXPENSES

Accrued expenses, in thousands, consisted of the following as of:

	June 30, 2012		December 31, 2011
Deferred revenue and customer deposits, net of long-term deferred revenue of $23,721 and $4,463	$	72,714	$	78,173
Accrued wages		52,845		54,259
Accrued other taxes (non-income related)		44,160		37,980
Accrued phone		42,659		27,500
Interest payable		39,460		47,724
Accrued employee benefit costs		15,560		12,763
Accrued lease expense		9,217		7,211
Income taxes payable		9,188		17,997
Interest rate hedge position		4,955		5,194
Other current liabilities		31,837		34,635
	$	322,595	$	323,436

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Earnings Per Share (Details1) (USD $)	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Earnings (Loss) Per Common Share
Basic Class L	$ 0.07	$ (0.13)	$ 0.14	$ (0.23)
Diluted Class L	$ 0.07	$ (0.13)	$ 0.14	$ (0.23)
Class L Shares [Member]
Earnings (Loss) Per Common Share
Basic Class L		$ 4.58		$ 8.97
Diluted Class L		$ 4.39		$ 8.60

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Acquisitions

6 Months Ended

Jun. 30, 2012

Acquisitions [Abstract]

ACQUISITIONS

2. ACQUISITIONS

HyperCube

On March 23, 2012, we completed the acquisition of HyperCube, a provider of switching services to telecommunications carriers throughout the United States. HyperCube exchanges or interconnects communications traffic to all carriers, including wireless, wire-line, cable telephony and VoIP companies. The purchase price was $77.9 million and was funded by cash on hand and partial use of our asset securitization financing facility. The results of HyperCube have been included in the Communication Services segment since March 23, 2012.

Factors that contributed to a purchase price resulting in the recognition of goodwill, partially deductible for tax purposes, for the purchase of HyperCube included the synergy related to telecommunication transport costs and new products and services related to IP and mobile communications.

PivotPoint

On August 10, 2011, we completed the acquisition of substantially all of the telecommunication business assets of PivotPoint Solutions, LLC (“PivotPoint”), a provider of wireless location accuracy compliance reporting, analysis and optimization. PivotPoint’s technology allows wireless carriers to monitor and optimize their location finding networks. The purchase price was $22.9 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of the acquired PivotPoint assets have been included in the Communication Services segment since August 10, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of the PivotPoint assets included PivotPoints’ expertise in location accuracy compliance reporting mandated by the Federal Communications Commission, expansion of 9-1-1 products and services, market expansion and operational efficiencies.

Contact One

On June 7, 2011, we completed the acquisition of substantially all of the assets of Contact One, Inc. (“Contact One”), a provider of 9-1-1 database, mapping/GIS (Geographic Information System) and 9-1-1 products and services. The purchase price was $7.6 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of the acquired Contact One assets have been included in the Communication Services segment since June 7, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of the Contact One assets included Contact One’s expertise in 9-1-1 database, mapping/GIS and expansion of 9-1-1 products and services.

Smoothstone

On June 3, 2011, we completed the acquisition of Smoothstone IP Communications Corporation, now known as West IP Communications, Inc. (“WIPC”), a provider of cloud-based communications for the enterprise. The acquisition of WIPC added cloud-based IP telephony and network management to our Unified Communications solutions portfolio. The purchase price was $120.0 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of WIPC have been included in the Unified Communications segment since June 3, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of WIPC included a complete product portfolio of cloud-based, network-centric Unified Communications solutions, a flexible deployment model which enables a menu of solutions to be implemented to replace or complement customers’ existing on-premise equipment, expansion of the target market of potential clients and capital expenditure and operating cost avoidance.

Unisfair

On March 1, 2011, we completed the acquisition of Unisfair, Inc. (“Unisfair”), a provider of hosted virtual events and business environments. These virtual events and environments offer a highly interactive experience through speaking sessions, exhibition floors and networking areas that support many business purposes, including sales and lead generation, training, product marketing and corporate and employee communications. The addition of Unisfair enhances our virtual event offering by permitting us to offer a complete end-to-end solution on a proprietary platform within our Unified Communications segment. The purchase price was $19.5 million and was funded by cash on hand. The results of Unisfair have been included in the Unified Communications segment since March 1, 2011.

A factor that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of Unisfair included enhancement of our virtual events and business environment services offering.

TFCC

On February 1, 2011, we completed the acquisition of Twenty First Century Communications, Inc. (“TFCC”), a provider of automated alerts and notification solutions to the electric utilities industry, government, public safety and corporate markets. The addition of TFCC enhances our alerts and notifications platform and our position as a service provider to the U.S. utility industry. The purchase price was $40.5 million and was funded by cash on hand and partial use of our revolving credit facilities. The results of TFCC have been included in the Unified Communications segment since February 2, 2011.

Factors that contributed to a purchase price resulting in the recognition of goodwill, deductible for tax purposes, for the purchase of TFCC included expansion of our presence in emergency alerts and notification services particularly in the utilities industry and the potential to drive additional services into this market.

POSTcti

On February 1, 2011, we completed the acquisition of Preferred One Stop Technologies Limited (“POSTcti”), a provider of unified communications solutions and services in Europe. POSTcti enables and provides single source communication convergence from best-of-breed industry-leading providers, combined with customized professional services implementation and dedicated ongoing product support. The purchase price included $4.3 million of non-contingent consideration paid in Sterling at closing and was funded with cash on hand. The purchase agreement for POSTcti also includes a three year contingent earn-out provision with a maximum payment of approximately £12.0 million and £0.4 million (approximately $18.8 million and $0.6 million at the June 30, 2012 exchange rate) of additional non-contingent deferred consideration withheld to secure sellers’ indemnification obligations. The contingent earn-out will be determined based on the achievement of specified revenue and EBITDA objectives. Based on a weighted average probability analysis, we have accrued $8.1 million at June 30, 2012 for the contingent earn-out. The results of POSTcti have been included in the Unified Communications segment since February 1, 2011.

A factor that contributed to a purchase price resulting in the recognition of goodwill, non-deductible for tax purposes, for the purchase of POSTcti included the expansion of our hosted and managed unified communications solutions to Europe.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed at the respective acquisition dates for HyperCube, PivotPoint, Contact One, WIPC, Unisfair, TFCC and POSTcti,. The finite lived intangible assets are comprised of trade names, technology, non-competition agreements and customer relationships.

(Amounts in thousands)	HyperCube			PivotPoint		Contact One			WIPC		Unisfair			TFCC		POSTcti
Working Capital	$	(79	)	$	231	$	(390	)	$	4,635	$	(3,732	)	$	1,080	$	(1,255	)
Property and equipment		10,114			307		56			1,484		339			3,304		18
Other assets, net		391			30		—			—		42			—		—
Intangible assets		19,110			10,791		2,785			48,610		10,960			17,250		3,859
Goodwill		50,989			11,542		5,189			79,538		15,343			18,870		11,221
Total assets acquired		80,525			22,901		7,640			134,267		22,952			40,504		13,843
Non-current deferred taxes		2,594			—		—			13,182		3,452			—		1,013
Long-term liabilities		50			—		—			1,047		—			—		8,537
Total liabilities assumed		2,644			—		—			14,229		3,452			—		9,550
Net assets acquired	$	77,881		$	22,901	$	7,640		$	120,038	$	19,500		$	40,504	$	4,293

Pro forma

Assuming the acquisitions of HyperCube, PivotPoint, Contact One, WIPC, Unisfair, TFCC and POSTcti, occurred as of the beginning of the periods presented, our unaudited pro forma results of operations for the three and six months ended June 30, 2012 and 2011 would have been, in thousands, (except per share amount) as follows:

	Three months ended June 30,					Six months ended June 30,
	2012		2011			2012		2011
Revenue	$	661,895	$	656,822		$	1,317,332	$	1,301,725
Net Income	$	36,694	$	34,304		$	70,685	$	65,900
Earnings per common L share — basic		N/A	$	4.58			N/A	$	8.97
Earnings per common L share — diluted		N/A	$	4.39			N/A	$	8.60
Income (loss) per share — basic	$	0.07	$	(0.16	)	$	0.14	$	(0.30	)
Income (loss) per share — diluted	$	0.07	$	(0.16	)	$	0.14	$	(0.30	)

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisitions had been in effect on the dates indicated, nor are they necessarily indicative of future results of the combined companies.

For the three months ended June 30, 2012 and 2011, our acquisitions were included in the consolidated results of operations from their respective dates of acquisition and included revenue of $32.8 million and $17.8 million, respectively. For the six months ended June 30, 2012 and 2011, our acquisitions were included in the consolidated results of operations from their respective dates of acquisition and included revenue of $51.6 million and $29.9 million, respectively. The net income for the three and six months ended June 30, 2012 and 2011 of those acquisitions were not material. Acquisition costs for the three months ended June 30, 2012 and 2011 were $0.1 million and $0.7 million, respectively, and are included in selling, general and administrative expenses. Acquisition costs for the six months ended June 30, 2012 and 2011 were $0.5 million and $2.2 million, respectively, and are included in selling, general and administrative expenses.

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Goodwill and Intangible Assets

6 Months Ended

Jun. 30, 2012

Goodwill and Intangible Assets [Abstract]

GOODWILL AND INTANGIBLE ASSETS

3. GOODWILL AND INTANGIBLE ASSETS

The following table presents the activity in goodwill by reporting segment, in thousands, for the year ended December 31, 2011 and the six months ended June 30, 2012:

	Unified Communications			Communication Services			Consolidated
Balance at January 1, 2011	$	843,558		$	823,513		$	1,667,071
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at January 1, 2011		843,558			785,838			1,629,396
Acquisitions		124,989			16,839			141,828
Acquisition accounting adjustments		—			(3,023	)		(3,023	)
Foreign currency translation adjustment		(5,565	)		(1	)		(5,566	)
Balance at December 31, 2011		962,982			837,328			1,800,310
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at December 31, 2011	$	962,982		$	799,653		$	1,762,635
	Unified Communications			Communication Services			Consolidated
Balance at January 1, 2012	$	962,982		$	837,328		$	1,800,310
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982			799,653			1,762,635
Acquisitions		—			50,989			50,989
Acquisition accounting adjustments		970			(108	)		862
Foreign currency translation adjustment		(3,417	)		17			(3,400	)
Balance at June 30, 2012		960,535			888,226			1,848,761
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at June 30, 2012	$	960,535		$	850,551		$	1,811,086

The excess of the acquisition costs over the fair value of the assets acquired and liabilities assumed for the purchase of HyperCube and PivotPoint were assigned to goodwill based on preliminary estimates. We are in the process of completing the acquisition accounting for certain intangible assets and liabilities. The process of completing the acquisition accounting involves numerous time consuming steps for information gathering, verification and review. We expect to finalize this process within twelve months following the respective acquisition dates.

During the six months ended June 30, 2012, we completed the acquisition accounting for Unisfair, TFCC, POSTcti, Smoothstone and Contact One with no significant changes required to our provisional acquisition accounting estimates.

Other intangible assets

Below is a summary of the major intangible assets and weighted average amortization periods (in years) for each identifiable intangible asset, in thousands:

	As of June 30, 2012							Weighted Average Amortization Period (Years)
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets
Client Relationships	$	540,927	$	(351,199	)	$	189,728		9.5
Technology & Patents		135,406		(67,006	)		68,400		10.3
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,205		(14,841	)		12,364		4.3
Other intangible assets		14,900		(12,462	)		2,438		4.6
Total	$	765,548	$	(445,508	)	$	320,040
	As of December 31, 2011							Weighted Average Amortization Period (Years)
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets
Client Relationships	$	538,154	$	(341,236	)	$	196,918		9.2
Technology & Patents		131,446		(61,098	)		70,348		10.3
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		26,690		(12,423	)		14,267		4.3
Other intangible assets		14,452		(9,948	)		4,504		4.6
Total	$	757,852	$	(424,705	)	$	333,147

Amortization expense for finite-lived intangible assets was $17.1 million and $14.7 million for the three months ended June 30, 2012 and 2011, respectively, and $32.0 million and $29.6 million for the six months ended June 30, 2012 and 2011, respectively. Estimated amortization expense for the intangible assets noted above for 2012 and the next five years is as follows:

2012	$	64.8 million
2013	$	54.1 million
2014	$	44.0 million
2015	$	35.4 million
2016	$	26.4 million
2017	$	19.8 million

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Long-Term Obligations

6 Months Ended

Jun. 30, 2012

Long-Term Obligations [Abstract]

LONG-TERM OBLIGATIONS

5. LONG-TERM OBLIGATIONS

Long-term debt is carried at amortized cost. Long-term obligations, in thousands, consist of the following as of:

	June 30, 2012			December 31, 2011
Senior Secured Term Loan Facility, due 2013	$	448,434		$	448,434
Senior Secured Term Loan Facility, due 2016		1,460,219			1,467,931
11% Senior Subordinated Notes, due 2016		450,000			450,000
8 5/ 8% Senior Notes, due 2018		500,000			500,000
7 7/ 8% Senior Notes, due 2019		650,000			650,000
		3,508,653			3,516,365
Less: current maturities		(15,425	)		(15,425	)
Long-term obligations	$	3,493,228		$	3,500,940

XML

Business Segments (Details 1) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011	Dec. 31, 2011
Revenue:
Total revenue	$ 661,895	$ 622,820	$ 1,300,957	$ 1,233,638
Long-Lived Assets:
Total long lived assets	2,657,724		2,657,724		2,605,732
Americas - United States [Member]
Revenue:
Disclosure on geographic areas, revenue from external customers attributed to entity's country of domicile	541,222	501,923	1,058,737	998,026
Long-Lived Assets:
Disclosure on geographic areas, long-lived assets in entity's country of domicile	2,434,428		2,434,428		2,373,428
Europe Middle East And Africa [Member]
Revenue:
Disclosure on geographic areas, revenue from external customers attributed to foreign countries	73,052	76,426	148,873	150,844
Long-Lived Assets:
Disclosure on geographic areas, long-lived assets in foreign countries	196,697		196,697		206,598
Asia Pacific [Member]
Revenue:
Disclosure on geographic areas, revenue from external customers attributed to foreign countries	41,862	39,760	81,795	75,470
Long-Lived Assets:
Disclosure on geographic areas, long-lived assets in foreign countries	23,547		23,547		21,599
Americas Other [Member]
Revenue:
Disclosure on geographic areas, revenue from external customers attributed to foreign countries	5,759	4,711	11,552	9,298
Long-Lived Assets:
Disclosure on geographic areas, long-lived assets in foreign countries	$ 3,052		$ 3,052		$ 4,107

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Financial Information for Subsidiary Guarantor and Subsidiary Non-Guarantor (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest [Abstract]
REVENUE	$ 661,895	$ 622,820	$ 1,300,957	$ 1,233,638
COST OF SERVICES	307,286	276,220	598,988	547,823
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	233,110	223,849	466,228	444,257
OPERATING INCOME (LOSS)	121,499	122,751	235,741	241,558
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $82, $184 and $217	(60,625)	(68,418)	(122,687)	(136,143)
Other	(1,691)	1,120	1,039	5,812
Other expenses	(62,316)	(67,298)	(121,648)	(130,331)
INCOME (LOSS) BEFORE INCOME TAX EXPENSE	59,183	55,453	114,093	111,227
INCOME TAX EXPENSE (BENEFIT)	22,489	21,075	43,355	42,269
NET INCOME	36,694	34,378	70,738	68,958
Foreign currency translation adjustments, net of tax of $6871, (4778), 2134 & (6166)	(11,210)	7,795	(3,482)	10,060
Reclassification of a cash flow hedge into earnings, net of tax of $0, $(1,193), $0 and $(2,386)		1,946		3,891
Unrealized gain (loss) on cash flow hedges, net of tax of $(549), $152, $(817) and $(1,320)	896	(248)	1,333	2,154
Comprehensive income - West Corporation	26,380	43,871	68,589	85,063
Parent / Issuer [Member]
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest [Abstract]
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	(1,348)	611	3,265	3,309
OPERATING INCOME (LOSS)	1,348	(611)	(3,265)	(3,309)
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $82, $184 and $217	(40,198)	(40,696)	(81,131)	(81,751)
Subsidiary Income	68,849	58,891	115,868	135,506
Other	(1,337)	485	3,743	2,998
Other expenses	27,314	18,680	38,480	56,753
INCOME (LOSS) BEFORE INCOME TAX EXPENSE	28,662	18,069	35,215	53,444
INCOME TAX EXPENSE (BENEFIT)	(8,032)	(16,309)	(35,523)	(15,514)
NET INCOME	36,694	34,378	70,738	68,958
Foreign currency translation adjustments, net of tax of $6871, (4778), 2134 & (6166)	(11,210)	7,795	(3,482)	10,060
Reclassification of a cash flow hedge into earnings, net of tax of $0, $(1,193), $0 and $(2,386)		1,946		3,891
Unrealized gain (loss) on cash flow hedges, net of tax of $(549), $152, $(817) and $(1,320)	896	(248)	1,333	2,154
Comprehensive income - West Corporation	26,380	43,871	68,589	85,063
Guarantor Subsidiaries [Member]
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest [Abstract]
REVENUE	524,942	487,322	1,025,016	972,072
COST OF SERVICES	248,603	219,723	482,082	440,408
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	194,658	182,510	383,736	362,791
OPERATING INCOME (LOSS)	81,681	85,089	159,198	168,873
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $82, $184 and $217	(24,650)	(30,921)	(50,178)	(60,976)
Subsidiary Income	28,808	24,578	50,665	55,877
Other	3,947	5,543	7,953	10,908
Other expenses	8,105	(800)	8,440	5,809
INCOME (LOSS) BEFORE INCOME TAX EXPENSE	89,786	84,289	167,638	174,682
INCOME TAX EXPENSE (BENEFIT)	24,888	24,920	53,566	38,895
NET INCOME	64,898	59,369	114,072	135,787
Comprehensive income - West Corporation	64,898	59,369	114,072	135,787
Non-Guarantor Subsidiaries [Member]
Income (Loss) from Continuing Operations before Equity Method Investments, Income Taxes, Extraordinary Items, Noncontrolling Interest [Abstract]
REVENUE	136,953	135,498	275,941	261,566
COST OF SERVICES	58,683	56,497	116,906	107,415
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	39,800	40,728	79,227	78,157
OPERATING INCOME (LOSS)	38,470	38,273	79,808	75,994
OTHER INCOME (EXPENSE):
Interest expense, net of interest income of $82, $184 and $217	4,223	3,199	8,622	6,584
Other	(4,301)	(4,908)	(10,657)	(8,094)
Other expenses	(78)	(1,709)	(2,035)	(1,510)
INCOME (LOSS) BEFORE INCOME TAX EXPENSE	38,392	36,564	77,773	74,484
INCOME TAX EXPENSE (BENEFIT)	5,633	12,464	25,312	18,888
NET INCOME	32,759	24,100	52,461	55,596
Foreign currency translation adjustments, net of tax of $6871, (4778), 2134 & (6166)	(11,210)	7,795	(3,482)	10,060
Comprehensive income - West Corporation	21,549	31,895	48,979	65,656
Eliminations and Consolidating Entries [Member]
OTHER INCOME (EXPENSE):
Subsidiary Income	(97,657)	(83,469)	(166,533)	(191,383)
Other expenses	(97,657)	(83,469)	(166,533)	(191,383)
INCOME (LOSS) BEFORE INCOME TAX EXPENSE	(97,657)	(83,469)	(166,533)	(191,383)
NET INCOME	(97,657)	(83,469)	(166,533)	(191,383)
Foreign currency translation adjustments, net of tax of $6871, (4778), 2134 & (6166)	11,210	(7,795)	3,482	(10,060)
Comprehensive income - West Corporation	$ (86,447)	$ (91,264)	$ (163,051)	$ (201,443)

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Business Segments (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011	Dec. 31, 2011
Revenue:
REVENUE	$ 661,895	$ 622,820	$ 1,300,957	$ 1,233,638
Operating Income:
OPERATING INCOME (LOSS)	121,499	122,751	235,741	241,558
Depreciation and Amortization
Total depreciation and amortization	46,230	41,643	89,545	83,785
Capital expenditure
Total capital expenditures	25,508	24,189	49,384	43,353
Assets:
Total Assets	3,333,596		3,333,596		3,227,518
Unified Communications [Member]
Revenue:
REVENUE	369,527	347,037	729,174	678,159
Operating Income:
OPERATING INCOME (LOSS)	99,805	96,470	196,941	190,481
Depreciation and Amortization
Total depreciation and amortization	22,137	21,083	44,483	42,227
Capital expenditure
Total capital expenditures	12,425	10,936	21,534	19,342
Assets:
Total Assets	1,631,962		1,631,962		1,620,444
Communication Services [Member]
Revenue:
REVENUE	295,227	278,332	576,964	560,409
Operating Income:
OPERATING INCOME (LOSS)	21,694	26,281	38,800	51,077
Depreciation and Amortization
Total depreciation and amortization	24,093	20,560	45,062	41,558
Capital expenditure
Total capital expenditures	10,941	10,824	22,476	20,098
Assets:
Total Assets	1,453,422		1,453,422		1,379,125
Corporate [Member]
Capital expenditure
Total capital expenditures	2,142	2,429	5,374	3,913
Assets:
Total Assets	248,212		248,212		227,949
Intersegment eliminations [Member]
Revenue:
REVENUE	$ (2,859)	$ (2,549)	$ (5,181)	$ (4,930)

XML

Business Segments (Tables)

6 Months Ended

Jun. 30, 2012

Business Segments [Abstract]

Financial information of business segments

	For the three months ended June 30,						For the six months ended June 30,
Amounts in thousands	2012			2011			2012			2011
Revenue:
Unified Communications	$	369,527		$	347,037		$	729,174		$	678,159
Communication Services		295,227			278,332			576,964			560,409
Intersegment eliminations		(2,859	)		(2,549	)		(5,181	)		(4,930	)
Total	$	661,895		$	622,820		$	1,300,957		$	1,233,638
Operating Income:
Unified Communications	$	99,805		$	96,470		$	196,941		$	190,481
Communication Services		21,694			26,281			38,800			51,077
Total	$	121,499		$	122,751		$	235,741		$	241,558
Depreciation and Amortization:
(Included in Operating Income)
Unified Communications	$	22,137		$	21,083		$	44,483		$	42,227
Communication Services		24,093			20,560			45,062			41,558
Total	$	46,230		$	41,643		$	89,545		$	83,785
Capital Expenditures:
Unified Communications	$	12,425		$	10,936		$	21,534		$	19,342
Communication Services		10,941			10,824			22,476			20,098
Corporate		2,142			2,429			5,374			3,913
Total	$	25,508		$	24,189		$	49,384		$	43,353
	As of June 30, 2012			As of December 31, 2011
Assets:
Unified Communications	$	1,631,962		$	1,620,444
Communication Services		1,453,422			1,379,125
Corporate		248,212			227,949
Total	$	3,333,596		$	3,227,518

Geographic information by organizational region

	For the three months ended June 30,				For the six months ended June 30,
	2012		2011		2012		2011
Revenue:
Americas — United States	$	541,222	$	501,923	$	1,058,737	$	998,026
Americas — Other		5,759		4,711		11,552		9,298
Europe, Middle East & Africa (EMEA)		73,052		76,426		148,873		150,844
Asia Pacific		41,862		39,760		81,795		75,470
Total	$	661,895	$	622,820	$	1,300,957	$	1,233,638
	As of June 30, 2012		As of December 31, 2011
	(amounts in thousands)
Long-Lived Assets:
Americas — United States	$	2,434,428	$	2,373,428
Americas — Other		3,052		4,107
Europe, Middle East & Africa (EMEA)		196,697		206,598
Asia Pacific		23,547		21,599
Total	$	2,657,724	$	2,605,732

XML

Fair Value Disclosures (Details) (USD $) In Thousands, unless otherwise specified	Jun. 30, 2012	Dec. 31, 2011
Liabilities
Interest rate swaps	$ 4,955	$ 5,194
Fair Value, Measurements, Recurring [Member]
Assets
Trading securities	31,937	29,535
Liabilities
Interest rate swaps, Carrying Amount	4,955	7,105
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member] | Fair Value, Measurements, Recurring [Member]
Assets
Trading securities	31,937	29,535
Significant Other Observable Inputs (Level 2) [Member] | Fair Value, Measurements, Recurring [Member]
Liabilities
Interest rate swaps	4,955	7,105
Significant Unobservable Inputs (Level 3) [Member] | Fair Value, Measurements, Recurring [Member]
Assets
Trading securities
Liabilities
Interest rate swaps
Assets/Liabilities at Fair Value [Member] | Fair Value, Measurements, Recurring [Member]
Assets
Trading securities	31,937	29,535
Liabilities
Interest rate swaps	$ 4,955	$ 7,105

XML

Business Segments

6 Months Ended

Jun. 30, 2012

Business Segments [Abstract]

BUSINESS SEGMENTS

10. BUSINESS SEGMENTS

Unified Communications, including on-demand audio conferencing, operator-assisted audio conferencing, web collaboration tools and video conferencing services, virtual event design and hosting, alerts and notification services and implementation of hosted and managed unified communications solutions; and

Communication Services, including emergency communications, automated call processing, agent-based services and telephony / interconnect services.

	For the three months ended June 30,						For the six months ended June 30,
Amounts in thousands	2012			2011			2012			2011
Revenue:
Unified Communications	$	369,527		$	347,037		$	729,174		$	678,159
Communication Services		295,227			278,332			576,964			560,409
Intersegment eliminations		(2,859	)		(2,549	)		(5,181	)		(4,930	)
Total	$	661,895		$	622,820		$	1,300,957		$	1,233,638
Operating Income:
Unified Communications	$	99,805		$	96,470		$	196,941		$	190,481
Communication Services		21,694			26,281			38,800			51,077
Total	$	121,499		$	122,751		$	235,741		$	241,558
Depreciation and Amortization:
(Included in Operating Income)
Unified Communications	$	22,137		$	21,083		$	44,483		$	42,227
Communication Services		24,093			20,560			45,062			41,558
Total	$	46,230		$	41,643		$	89,545		$	83,785
Capital Expenditures:
Unified Communications	$	12,425		$	10,936		$	21,534		$	19,342
Communication Services		10,941			10,824			22,476			20,098
Corporate		2,142			2,429			5,374			3,913
Total	$	25,508		$	24,189		$	49,384		$	43,353
	As of June 30, 2012			As of December 31, 2011
Assets:
Unified Communications	$	1,631,962		$	1,620,444
Communication Services		1,453,422			1,379,125
Corporate		248,212			227,949
Total	$	3,333,596		$	3,227,518

For the three months ended June 30, 2012 and 2011, our largest 100 clients represented 56% and 55% of our total revenue, respectively. For the six months ended June 30, 2012 and 2011, our largest 100 clients represented 55% of our total revenue. For the three and six months ended June 30, 2012, no client represented more than 10% of our aggregate revenue. For the three and six months ended June 30, 2011 our largest client, AT&T, represented approximately 10% of our aggregate revenue.

For the three months ended June 30, 2012 and 2011, revenues from non-U.S. countries were approximately 18% and 19% of consolidated revenues, respectively. For the six months ended June 30, 2012 and 2011, revenues from non-U.S. countries were approximately 19% and 18% of consolidated revenues, respectively. During these periods no individual foreign country accounted for greater than 10% of revenue. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, in thousands, is noted below:

	For the three months ended June 30,				For the six months ended June 30,
	2012		2011		2012		2011
Revenue:
Americas — United States	$	541,222	$	501,923	$	1,058,737	$	998,026
Americas — Other		5,759		4,711		11,552		9,298
Europe, Middle East & Africa (EMEA)		73,052		76,426		148,873		150,844
Asia Pacific		41,862		39,760		81,795		75,470
Total	$	661,895	$	622,820	$	1,300,957	$	1,233,638
	As of June 30, 2012		As of December 31, 2011
	(amounts in thousands)
Long-Lived Assets:
Americas — United States	$	2,434,428	$	2,373,428
Americas — Other		3,052		4,107
Europe, Middle East & Africa (EMEA)		196,697		206,598
Asia Pacific		23,547		21,599
Total	$	2,657,724	$	2,605,732

The aggregate gain on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately $0.5 million and $0.4 million for the three months ended June 30, 2012 and 2011, respectively. The aggregate gain (loss) on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately ($1.2) million and $2.7 million for the six months ended June 30, 2012 and 2011, respectively.

XML

Acquisitions (Tables)

6 Months Ended

Jun. 30, 2012

Acquisitions [Abstract]

Summary of estimated fair values of assets acquired and liabilities assumed at acquisition

(Amounts in thousands)	HyperCube			PivotPoint		Contact One			WIPC		Unisfair			TFCC		POSTcti
Working Capital	$	(79	)	$	231	$	(390	)	$	4,635	$	(3,732	)	$	1,080	$	(1,255	)
Property and equipment		10,114			307		56			1,484		339			3,304		18
Other assets, net		391			30		—			—		42			—		—
Intangible assets		19,110			10,791		2,785			48,610		10,960			17,250		3,859
Goodwill		50,989			11,542		5,189			79,538		15,343			18,870		11,221
Total assets acquired		80,525			22,901		7,640			134,267		22,952			40,504		13,843
Non-current deferred taxes		2,594			—		—			13,182		3,452			—		1,013
Long-term liabilities		50			—		—			1,047		—			—		8,537
Total liabilities assumed		2,644			—		—			14,229		3,452			—		9,550
Net assets acquired	$	77,881		$	22,901	$	7,640		$	120,038	$	19,500		$	40,504	$	4,293

Summary of unaudited pro forma results of operations

	Three months ended June 30,					Six months ended June 30,
	2012		2011			2012		2011
Revenue	$	661,895	$	656,822		$	1,317,332	$	1,301,725
Net Income	$	36,694	$	34,304		$	70,685	$	65,900
Earnings per common L share — basic		N/A	$	4.58			N/A	$	8.97
Earnings per common L share — diluted		N/A	$	4.39			N/A	$	8.60
Income (loss) per share — basic	$	0.07	$	(0.16	)	$	0.14	$	(0.30	)
Income (loss) per share — diluted	$	0.07	$	(0.16	)	$	0.14	$	(0.30	)

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Hedging Activities (Details 1) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Impact of interest rate swaps on the consolidated statement of operations
Amount of gain (loss) recognized in net income on hedges (ineffective portion)				$ 202
Interest Expense [Member]
Impact of interest rate swaps on the consolidated statement of operations
Amount of gain reclassified from OCI into net income		1,946		3,891
Derivatives designated as hedging instruments [Member] | Interest rate swaps [Member]
Impact of interest rate swaps on the consolidated statement of operations
Amount of gain (loss) recognized in OCI	$ 896	$ (248)	$ 1,333	$ 2,154

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Goodwill and Intangible Assets (Details) (USD $) In Thousands, unless otherwise specified	6 Months Ended	12 Months Ended
	Jun. 30, 2012	Dec. 31, 2011	Dec. 31, 2010
Summary of activity in goodwill by reporting segments
Goodwill Gross Beginning Balance	$ 1,800,310	$ 1,667,071
Accumulated impairment losses	(37,675)	(37,675)	(37,675)
Goodwill, Beginning Balance	1,762,635	1,629,396
Acquisitions	50,989	141,828
Acquisition accounting adjustments	862	(3,023)
Foreign currency translation adjustment	(3,400)	(5,566)
Goodwill Gross Ending Balance	1,848,761	1,800,310	1,667,071
Goodwill, Ending Balance	1,811,086	1,762,635	1,629,396
Unified Communication [Member]
Summary of activity in goodwill by reporting segments
Goodwill Gross Beginning Balance	962,982	843,558
Goodwill, Beginning Balance	962,982	843,558
Acquisitions		124,989
Acquisition accounting adjustments	970
Foreign currency translation adjustment	(3,417)	(5,565)
Goodwill Gross Ending Balance	960,535	962,982
Goodwill, Ending Balance	960,535	962,982
Communication Services [Member]
Summary of activity in goodwill by reporting segments
Goodwill Gross Beginning Balance	837,328	823,513
Accumulated impairment losses	(37,675)	(37,675)	(37,675)
Goodwill, Beginning Balance	799,653	785,838
Acquisitions	50,589	16,839
Acquisition accounting adjustments	(108)	(3,023)
Foreign currency translation adjustment	17	(1)
Goodwill Gross Ending Balance	887,226	837,328	823,513
Goodwill, Ending Balance	$ 850,551	$ 799,653	$ 785,838

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Condensed Consolidated Statements of Comprehensive Income (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011
Condensed Consolidated Statements of Comprehensive Income [Abstract]
Foreign currency translation adjustment, net of tax	$ 6,871	$ (4,778)	$ 2,134	$ (6,166)
Reclassification of cash flow hedges into earnings, net of tax	0	(1,193)	0	(2,386)
Unrealized gain on cash flow hedges, net of tax	$ (549)	$ 152	$ (817)	$ (1,320)

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Consolidated Statements of Stockholders' Deficit (USD $) In Thousands	Total	Common Stock	Additional Paid - in Capital	Retained Deficit	Treasury Stock	Other Comprehensive Income (Loss)
BEGINNING BALANCE at Dec. 31, 2010	$ (2,543,500)	$ 88		$ (2,516,315)	$ (1,023)	$ (26,250)
Net income	68,958			68,958
Foreign currency translation adjustment, net of tax $2,134 and $(6,166) in 2012 and 2011 respectively	10,060					10,060
Reclassification of cash flow hedges into earnings, net of tax of $(2,386)	3,891					3,891
Unrealized gain on cash flow hedges, net of tax of $(817) and $(1,320) in 2012 and 2011 respectively	2,154					2,154
Purchase of stock (12,000 and 194,764 shares) in 2012 and 2011 respectively	(2,055)				(2,055)
Executive Deferred Compensation Plan contributions	1,668		1,668
Stock options exercised including related tax benefits (645,582 and 12,000 shares) in 2012 and 2011 respectively	24		24
Share based compensation	1,038		1,038
Accretion of Class L common stock priority return preference	(89,555)		(2,730)	(86,825)
ENDING BALANCE at Jun. 30, 2011	(2,547,317)	88		(2,534,182)	(3,078)	(10,145)
BEGINNING BALANCE at Dec. 31, 2011	(896,413)	491	1,695,477	(2,556,525)	(3,820)	(32,036)
Net income	70,738			70,738
Foreign currency translation adjustment, net of tax $2,134 and $(6,166) in 2012 and 2011 respectively	(3,482)					(3,482)
Unrealized gain on cash flow hedges, net of tax of $(817) and $(1,320) in 2012 and 2011 respectively	1,333					1,333
Purchase of stock (12,000 and 194,764 shares) in 2012 and 2011 respectively	(51)				(51)
Executive Deferred Compensation Plan contributions	1,783		1,783
Stock options exercised including related tax benefits (645,582 and 12,000 shares) in 2012 and 2011 respectively	82		82
Share based compensation	2,021		2,021
ENDING BALANCE at Jun. 30, 2012	$ (823,989)	$ 491	$ 1,699,363	$ (2,485,787)	$ (3,871)	$ (34,185)

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Stock-Based Compensation (Details Textual) (USD $) In Millions, except Share data, unless otherwise specified	3 Months Ended		6 Months Ended
	Jun. 30, 2012	Jun. 30, 2011	Jun. 30, 2012	Jun. 30, 2011	Dec. 31, 2011
Stock Based Compensation (Textual) [Abstract]
Common stock, par value	$ 0.001		$ 0.001		$ 0.001
The percentage of options awarded that are expected to vest	72.00%		72.00%
Intrinsic value of vested options	$ 3.4		$ 3.4
Fair value of option awards granted under the EIP			$ 1.53	$ 3.92
Unrecognized compensation cost related to unvested	24.5	2.8	24.5	2.8
Aggregate intrinsic value of these equity	42.8		42.8
Stock-based compensation expense	$ 2.5	$ 1.3	$ 2.6	$ 2.3
EIP [Member]
Stock Based Compensation (Textual) [Abstract]
The annual vesting and exercisable percentage options awarded	20.00%		20.00%
Option Certificate [Member]
Stock Based Compensation (Textual) [Abstract]
The annual vesting and exercisable percentage options awarded	25.00%		25.00%
Maximum [Member]
Stock Based Compensation (Textual) [Abstract]
Aggregate shares			38,435,427
Maximum [Member] | EIP [Member]
Stock Based Compensation (Textual) [Abstract]
Stock options granted under the EIP become exercisable over a period of five years			5 years
Maximum [Member] | Option Certificate [Member]
Stock Based Compensation (Textual) [Abstract]
Stock options granted under the EIP become exercisable over a period of five years			4 years
Minimum [Member]
Stock Based Compensation (Textual) [Abstract]
Aggregate shares			11,276,291

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Goodwill and Other Intangible Assets (Tables)

6 Months Ended

Jun. 30, 2012

Goodwill and Intangible Assets [Abstract]

Summary of activity in goodwill by reporting segments

	Unified Communications			Communication Services			Consolidated
Balance at January 1, 2011	$	843,558		$	823,513		$	1,667,071
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at January 1, 2011		843,558			785,838			1,629,396
Acquisitions		124,989			16,839			141,828
Acquisition accounting adjustments		—			(3,023	)		(3,023	)
Foreign currency translation adjustment		(5,565	)		(1	)		(5,566	)
Balance at December 31, 2011		962,982			837,328			1,800,310
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at December 31, 2011	$	962,982		$	799,653		$	1,762,635
	Unified Communications			Communication Services			Consolidated
Balance at January 1, 2012	$	962,982		$	837,328		$	1,800,310
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at January 1, 2012		962,982			799,653			1,762,635
Acquisitions		—			50,989			50,989
Acquisition accounting adjustments		970			(108	)		862
Foreign currency translation adjustment		(3,417	)		17			(3,400	)
Balance at June 30, 2012		960,535			888,226			1,848,761
Accumulated impairment losses		—			(37,675	)		(37,675	)
Net balance at June 30, 2012	$	960,535		$	850,551		$	1,811,086

Summary of the major intangible assets and weighted average amortization periods

	As of June 30, 2012							Weighted Average Amortization Period (Years)
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets
Client Relationships	$	540,927	$	(351,199	)	$	189,728		9.5
Technology & Patents		135,406		(67,006	)		68,400		10.3
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		27,205		(14,841	)		12,364		4.3
Other intangible assets		14,900		(12,462	)		2,438		4.6
Total	$	765,548	$	(445,508	)	$	320,040
	As of December 31, 2011							Weighted Average Amortization Period (Years)
Intangible assets	Acquired Cost		Accumulated Amortization			Net Intangible Assets
Client Relationships	$	538,154	$	(341,236	)	$	196,918		9.2
Technology & Patents		131,446		(61,098	)		70,348		10.3
Trade names		47,110		—			47,110		Indefinite
Trade names (finite-lived)		26,690		(12,423	)		14,267		4.3
Other intangible assets		14,452		(9,948	)		4,504		4.6
Total	$	757,852	$	(424,705	)	$	333,147

Estimated future annual amortization expense for the intangible assets

2012	$	64.8 million
2013	$	54.1 million
2014	$	44.0 million
2015	$	35.4 million
2016	$	26.4 million
2017	$	19.8 million

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Acquisitions (Details) (USD $) In Thousands, unless otherwise specified	Mar. 23, 2012 HyperCube [Member]	Aug. 10, 2011 PivotPoint [Member]	Jun. 07, 2011 Contact One [Member]	Jun. 03, 2011 WIPC [Member]	Mar. 01, 2011 Unisfair [Member]	Feb. 01, 2011 TFCC [Member]	Jun. 30, 2012 POSTcti [Member]	Feb. 01, 2011 POSTcti [Member]
Summary of estimated fair values of assets acquired and liabilities assumed at acquisition
Working Capital	$ (79)	$ 231	$ (390)	$ 4,635	$ (3,732)	$ 1,080		$ (1,255)
Property and equipment	10,114	307	56	1,484	339	3,304		18
Other assets, net	391	30			42
Intangible assets	19,110	10,791	2,785	48,610	10,960	17,250		3,859
Goodwill	50,989	11,542	5,189	79,538	15,343	18,870		11,221
Total assets acquired	80,525	22,901	7,640	134,267	22,952	40,504		13,843
Non-current deferred taxes	2,594			13,182	3,452			1,013
Long-term liabilities	50			1,047			8,100	8,537
Total liabilities assumed	2,644			14,229	3,452			9,550
Net assets acquired	$ 77,881	$ 22,901	$ 7,640	$ 120,038	$ 19,500	$ 40,504		$ 4,293

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Earnings Per Share

6 Months Ended

Jun. 30, 2012

Earnings Per Share [Abstract]

EARNINGS PER SHARE

9. EARNINGS PER SHARE

On October 2, 2009, the Company announced its intention to commence an equity offering and accordingly is providing the following information related to earnings per share.

On December 30, 2011, we completed the Conversion of our outstanding Class L Common Stock into shares of Class A Common Stock and thereafter the reclassification of all of our Class A Common Stock as a single class of Common Stock. As a result, earnings per share calculations in periods subsequent to the Conversion will be presented as a single class of Common Stock.

Through December 30, 2011, we had two classes of common stock (Class L stock and Class A stock) outstanding. Each Class L share was entitled to a priority return preference equal to the sum of (x) $90 per share base amount and (y) an amount sufficient to generate a 12% internal rate of return on that base amount from the date of the recapitalization until the priority return preference was paid in full or converted to Class A shares. Each Class L share also participated in any equity appreciation beyond the priority return on the same per share basis as the Class A shares. Class A shares participated in the equity appreciation after the Class L priority return was satisfied.

The Class L stock was considered a participating stock security requiring use of the “two-class” method for the computation of basic net income (loss) per share in accordance with ASC 260, Earnings Per Share. Losses were not allocated to the Class L stock in the computation of basic earnings per share as the Class L stock was not obligated to share in losses.

Prior to the Conversion, basic earnings per share (“EPS”) excluded the effect of common stock equivalents and is computed using the “two-class” computation method, which divides earnings attributable to the Class L preference from total earnings. Any remaining income or loss is attributed to the common shares. Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

	Three months ended June 30,					Six months ended June 30,
(Amount in thousands)	2012		2011			2012		2011
Net Income	$	36,694	$	34,378		$	70,738	$	68,958
Less: accretion of Class L Shares (1)		—		45,702			—		89,555
Net income (loss) attributable to Class A Shares	$	36,694	$	(11,324	)	$	70,738	$	(20,597	)

(1) Prior to the Conversion, the Class L shareholders were allocated their priority return which is equivalent to the accretion, while any losses were allocated to common shareholders as the Class L shareholders did not have a contractual obligation to share in losses.

	Three months ended June 30,					Six months ended June 30,
(In thousands, except per share amounts)	2012		2011			2012		2011
Earnings (Loss) Per Common Share:
Basic — Class L		N/A	$	4.58			N/A	$	8.97
Basic — Common	$	0.07	$	(0.13	)	$	0.14	$	(0.23	)
Diluted — Class L		N/A	$	4.39			N/A	$	8.60
Diluted — Common	$	0.07	$	(0.13	)	$	0.14	$	(0.23	)
Weighted Average Number of Shares Outstanding:
Basic — Class L		N/A		9,972			N/A		9,985
Basic — Common		491,009		87,834			490,763		87,936
Dilutive Impact of Stock Options:
Class L Shares		N/A		429			N/A		425
Diluted Class L Shares		N/A		10,401			N/A		10,410
Common Shares		17,367		—			17,438		—
Diluted Common Shares		508,376		87,834			508,201		87,936

Diluted earnings per share is computed using the weighted-average number of common shares and dilutive potential common shares outstanding during the period. Dilutive potential common shares result from the assumed exercise of outstanding stock options, by application of the treasury stock method that have a dilutive effect on earnings per share. At June 30, 2012, 21,388,000 stock options were outstanding with an exercise price equal to or exceeding the market value of our common stock that were therefore excluded from the computation of shares contingently issuable upon exercise of the options. At June 30, 2011, for purposes of calculating the diluted earnings per share for the common shares, 2,626,500 options outstanding to purchase common shares were excluded from the computation of diluted common shares outstanding as the income allocable to the common shares was a loss therefore the effect was anti-dilutive.