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Stockholders' Equity (Tables)
9 Months Ended
Sep. 30, 2012
Stockholders' Equity [Abstract]  
Summary of Stock option activity
                                 
          Weighted -     Weighted -        
          Average     Average        
          Exercise     Remaining     Aggregate  
    Number     Price Per     Contractual     Intrinsic  
    of Shares     Share     Term (in years)     Value  

Outstanding at December 31, 2011

    2,130     $ 27.46                  

Granted

    381       33.84                  

Exercised

    (323     24.72                  

Forfeited

    (105     30.91                  
   

 

 

                         

Outstanding at September 30, 2012

    2,083     $ 28.88       6.43     $ 4,339  
   

 

 

   

 

 

   

 

 

   

 

 

 

Exercisable at September 30, 2012

    1,202     $ 26.19       4.77     $ 3,973  
   

 

 

   

 

 

   

 

 

   

 

 

 
Details of Restricted stock unit activity
                 
          Weighted-  
          Average  
    Number of     Grant Date  
    Shares     Fair Value  

Unvested at December 31, 2011

    267     $ 29.93  

Granted

    179       33.88  

Vested or settled

    (49     27.60  

Forfeited

    (72     27.68  
   

 

 

         

Unvested at September 30, 2012

    325     $ 32.96  
   

 

 

         
Summary of Stock-based compensation recorded in expense categories
                                 
    Three Months Ended     Nine Months Ended  
    September 30,     September 30,  
    2012     2011     2012     2011  

Cost of services and fulfillment

  $ 835     $ 678     $ 2,213     $ 1,325  

Selling and marketing

    207       294       638       686  

General and administrative

    367       440       1,070       1,082  
   

 

 

   

 

 

   

 

 

   

 

 

 

Total

  $ 1,409     $ 1,412     $ 3,921     $ 3,093  
   

 

 

   

 

 

   

 

 

   

 

 

 
Valuation of options granted under the equity incentive plans and shares subject to purchase under the employee stock purchase plan
                                 
    Three Months Ended     Three Months Ended  
    September 30, 2012     September 30, 2011  
    Equity Incentive     Employee Stock     Equity Incentive     Employee Stock  
    Plans     Purchase Plan     Plans     Purchase Plan  

Average risk-free interest rate

    0.62     0.14     1.11     0.08

Expected dividend yield

    1.7     1.7     None       None  

Expected life

    4.5 Years       0.5 Years       3.5 Years       0.5 Years  

Expected volatility

    40     31     40     28

Weighted average fair value

  $ 9.42     $ 6.89     $ 10.01     $ 7.56  
     
    Nine Months Ended     Nine Months Ended  
    September 30, 2012     September 30, 2011  
    Equity Incentive     Employee Stock     Equity Incentive     Employee Stock  
    Plans     Purchase Plan     Plans     Purchase Plan  

Average risk-free interest rate

    0.87     0.14     1.29     0.14

Expected dividend yield

    1.7     1.7     None       None  

Expected life

    4.5 Years       0.5 Years       3.5 Years       0.5 Years  

Expected volatility

    40     31     40     28

Weighted average fair value

  $ 9.81     $ 6.87     $ 10.53     $ 7.55