9. Segment Information

As a result of certain organizational realignments effective January 1, 2014, we evaluated changes to our internal financial reporting to better align our internal reporting to how we will manage our business going forward. This evaluation resulted in changes to our reportable segments effective January 1, 2014 and, as a result, we have restated previously reported segment information. As a result of the changes to our reportable segments, the former North American Business segment has been separated into two unique reportable segments, which we refer to as (1) our North American Records and Information Management Business segment and (2) our North American Data Management Business segment. In addition, the Emerging Businesses segment, which was previously reported as a component of the former North American Business segment, is now reported as a component of our Corporate and Other segment.

Our reportable operating segments and Corporate and Other are described as follows:

•

North American Records and Information Management Business—storage and information management services throughout the United States and Canada, including the storage of paper documents, as well as other media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers ("Records Management"); information destruction services ("Destruction"); DMS; the storage, assembly, and detailed reporting of customer marketing literature and delivery to sales offices, trade shows and prospective customers' sites based on current and prospective customer orders ("Fulfillment Services"); and technology escrow services that protect and manage source code ("Intellectual Property Management").

•

North American Data Management Business—the storage and rotation of backup computer media as part of corporate disaster recovery plans throughout the United States and Canada, including service and courier operations ("Data Protection & Recovery"); server and computer backup services; digital content repository systems to house, distribute, and archive key media assets; and storage, safeguarding and electronic or physical delivery of physical media of all types, primarily for entertainment and media industry clients.

•

International Business—storage and information management services throughout Europe, Latin America and Asia Pacific, including Records Management, Data Protection & Recovery, Destruction and DMS. Our European operations provide Records Management, Data Protection & Recovery and DMS throughout Europe, and Destruction services are primarily provided in the United Kingdom and Ireland. Our Latin America operations provide Records Management, Data Protection & Recovery, Destruction and DMS throughout Argentina, Brazil, Chile, Colombia, Mexico and Peru. Our Asia Pacific operations provide Records Management, Data Protection & Recovery, Destruction and DMS throughout Australia, with Records Management and Data Protection & Recovery services also provided in certain cities in India, Singapore, Hong Kong-SAR and China.

•

Corporate and Other—consists of our data center business in the United States, the primary product offering of our Emerging Businesses segment, as well as costs related to executive and staff functions, including finance, human resources and information technology, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Corporate and Other also includes stock-based employee compensation expense associated with all Employee Stock-Based Awards.

An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows:

	North American Records and Information Management Business		North American Data Management Business		International Business		Corporate and Other			Total Consolidated

2011
Total Revenues	$	1,816,484	$	404,766	$	785,560	$	7,893		$	3,014,703
Depreciation and Amortization		163,357		17,357		104,815		33,970			319,499
Depreciation		151,505		16,995		88,432		33,706			290,638
Amortization		11,852		362		16,383		264			28,861
Adjusted OIBDA		705,869		246,900		164,212		(166,542	)		950,439
Total Assets(1)		3,465,227		612,531		1,646,701		316,799			6,041,258
Expenditures for Segment Assets		124,210		14,869		152,064		14,961			306,104
Capital Expenditures		103,367		13,971		76,856		14,961			209,155
Cash Paid for Acquisitions, Net of Cash Acquired		4,538		898		69,810		—			75,246
Additions to Customer Relationship and Acquisition Costs		16,305		—		5,398		—			21,703
2012
Total Revenues		1,781,599		404,253		806,692		12,711			3,005,255
Depreciation and Amortization		163,375		17,841		103,393		31,735			316,344
Depreciation		151,471		17,034		80,493		31,600			280,598
Amortization		11,904		807		22,900		135			35,746
Adjusted OIBDA		666,955		243,908		173,620		(172,266	)		912,217
Total Assets(1)		3,557,496		630,622		1,854,050		316,171			6,358,339
Expenditures for Segment Assets		138,837		26,243		191,360		38,249			394,689
Capital Expenditures		98,169		13,106		91,159		38,249			240,683
Cash Paid for Acquisitions, Net of Cash Acquired		21,770		6,356		97,008		—			125,134
Additions to Customer Relationship and Acquisition Costs		18,898		6,781		3,193		—			28,872
2013
Total Revenues		1,770,533		396,519		845,599		13,272			3,025,923
Depreciation and Amortization		165,097		19,956		105,485		31,499			322,037
Depreciation		150,557		19,652		81,279		31,368			282,856
Amortization		14,540		304		24,206		131			39,181
Adjusted OIBDA		646,875		235,380		206,003		(192,377	)		895,881
Total Assets(1)		3,702,195		676,177		2,015,412		259,221			6,653,005
Expenditures for Segment Assets		319,419		20,678		218,903		75,586			634,586
Capital Expenditures		96,545		12,929		102,235		75,586			287,295
Cash Paid for Acquisitions, Net of Cash Acquired		205,251		6,791		105,058		—			317,100
Additions to Customer Relationship and Acquisition Costs		17,623		958		11,610		—			30,191

(1): Excludes all intercompany receivables or payables and investment in subsidiary balances.

The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted OIBDA for each segment is defined as operating income before depreciation, amortization, intangible impairments, (gain) loss on disposal/write-down of property, plant and equipment, net and REIT Costs (defined below) directly attributable to the segment. Internally, we use Adjusted OIBDA as the basis for evaluating the performance of, and allocating resources to, our operating segments.

A reconciliation of Adjusted OIBDA to income from continuing operations before provision (benefit) for income taxes on a consolidated basis is as follows:

	Year Ended December 31,

	2011			2012		2013
Adjusted OIBDA	$	950,439		$	912,217	$	895,881
Less: Depreciation and Amortization		319,499			316,344		322,037
Intangible Impairments (See Note 2.g. and Note 14)		46,500			—		—
(Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net		(2,286	)		4,400		(1,417	)
REIT Costs(1)		15,527			34,446		82,867
Interest Expense, Net		205,256			242,599		254,174
Other Expense (Income), Net		13,043			16,062		75,202


Income from Continuing Operations before Provision (Benefit) for Income Taxes	$	352,900		$	298,366	$	163,018

(1): Includes costs associated with our 2011 proxy contest, the previous work of the former Strategic Review Special Committee of the board of directors and the proposed REIT conversion ("REIT Costs").

Information as to our operations in different geographical areas is as follows:

	Year Ended December 31,

	2011		2012		2013
Revenues:
United States	$	1,984,805	$	1,949,979	$	1,939,607
United Kingdom		307,905		290,044		275,343
Canada		244,337		248,583		240,716
Other International		477,656		516,649		570,257


Total Revenues	$	3,014,703	$	3,005,255	$	3,025,923




Long-lived Assets:
United States	$	3,306,574	$	3,359,560	$	3,645,211
United Kingdom		529,239		529,336		520,255
Canada		434,517		445,699		413,821
Other International		856,478		999,652		1,140,111


Total Long-lived Assets	$	5,126,808	$	5,334,247	$	5,719,398

Information as to our revenues by product and service lines is as follows:

	Year Ended December 31,

	2011		2012		2013
Revenues:
Records Management(1)(2)	$	2,201,748	$	2,212,401	$	2,245,794
Data Management(1)(3)		504,038		524,627		527,091
Information Destruction(1)(4)		308,917		268,227		253,038


Total Revenues	$	3,014,703	$	3,005,255	$	3,025,923

(1): Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the Destruction service offering, which does not have a storage component.
(2): Includes Business Records Management, Compliant Records Management and Consulting Services, DMS, Fulfillment Services, Health Information Management Solutions, Energy Data Services, Dedicated Facilities Management and Technology Escrow Services.
(3): Includes Data Protection & Recovery Services and Entertainment Services.
(4): Includes Secure Shredding and Compliant Information Destruction.