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Segment Information
12 Months Ended
Dec. 31, 2017
Segment Reporting [Abstract]  
Segment Information
During the fourth quarter of 2017, as a result of changes in the management of our entertainment storage and services business, we reassessed the composition of our reportable operating segments. As a result of this reassessment, we determined that our entertainment storage and services business in the United States and Canada, which were previously included within our North American Data Management Business segment, were now being managed in conjunction with our entertainment storage and services business in France, Hong Kong, the Netherlands and the United Kingdom (the majority of which were acquired in the third quarter of 2017 as part of the Bonded Transaction) as a component of our Adjacent Businesses operating segment which is included within our Corporate and Other Business reportable operating segment.

Additionally, during the fourth quarter of 2017, we determined that our global data center business was now being managed as a separate operating segment, rather than as a component of our Adjacent Businesses operating segment. We now present our Global Data Center Business operating segment as a separate reportable operating segment.

As a result of the changes noted above, previously reported segment information has been restated to conform to the current presentation.
As of December 31, 2017, our six reportable operating segments are described as follows:
North American Records and Information Management Business—provides records and information management services, including the storage of physical records, including media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (“Records Management”); information destruction services (“Destruction”); and Information Governance and Digital Solutions throughout the United States and Canada; as well as fulfillment services and technology escrow services in the United States.
North American Data Management Business—provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; and related services offerings including our Iron Cloud solutions.
Western European Business—provides records and information management services, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions throughout Austria, Belgium, France, Germany, Ireland, the Netherlands, Spain, Switzerland and the United Kingdom (consisting of our operations in England, Northern Ireland and Scotland), as well as Information Governance and Digital Solutions in Sweden (the remainder of our business in Sweden is included in the Other International Business segment described below).
Other International Business—provides records and information management services throughout the remaining European countries in which we operate, Latin America, Asia and Africa, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions. Our European operations included in this segment provide records and information management services, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions throughout Cyprus, the Czech Republic, Denmark, Finland, Greece, Hungary, Norway, Poland, Romania, Serbia, Slovakia, and Turkey; Records Management and Information Governance and Digital Solutions in Estonia, Latvia and Lithuania; and Records Management in Sweden. Our Latin America operations provide records and information management services, including Records Management, Data Protection & Recovery, Destruction and Information Governance and Digital Solutions throughout Argentina, Brazil, Chile, Colombia, Mexico and Peru. Our Asia operations provide records and information management services, including Records Management, Data Protection & Recovery, Destruction and Information Governance and Digital Solutions throughout Australia and New Zealand, with Records Management and Data Protection & Recovery also provided in certain markets in China (including Taiwan and Macau), Hong Kong, India, Indonesia, Malaysia, the Philippines, Singapore, South Korea, Thailand and United Arab Emirates. Our African operations provide Records Management, Data Protection & Recovery, and Information Governance and Digital Solutions in South Africa.
Global Data Center Business—provides data center facilities to protect mission-critical assets and ensure the continued operation of our customers’ IT infrastructures, with secure and reliable colocation and wholesale options. As of December 31, 2017, we have data center operations in five markets in the United States including: Denver, Colorado; Kansas City, Missouri; Boston, Massachusetts; Boyers, Pennsylvania; and Manassas,Virginia.
Corporate and Other Business—primarily consists of the storage, safeguarding and electronic or physical delivery of physical media of all types and digital content repository systems to house, distribute, and archive key media assets, primarily for entertainment and media industry clients throughout the United States, Canada, France, Hong Kong, the Netherlands and the United Kingdom, as well as our fine art and consumer storage businesses, the primary product offerings of our Adjacent Businesses operating segment, as well as costs related to executive and staff functions, including finance, human resources and IT, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Our Corporate and Other Business segment also includes stock-based employee compensation expense associated with all Employee Stock-Based Awards.
 

An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows:
 
 
North
American
Records and Information Management Business
 
North
American
Data
Management
Business
 
Western European Business
 
Other International Business
 
Global Data Center Business
 
Corporate and
Other Business
 
Total
Consolidated
As of and for the Year Ended December 31, 2015
 
 

 
 

 
 

 
 
 
 
 
 

 
 

Total Revenues
 
$
1,775,365

 
$
377,305

 
$
397,513

 
$
421,360

 
$
19,065

 
$
17,368

 
$
3,007,976

Depreciation and Amortization
 
183,507

 
19,530

 
44,691

 
57,025

 
4,302

 
36,409

 
345,464

Depreciation
 
163,647

 
19,100

 
38,710

 
39,439

 
4,102

 
36,221

 
301,219

Amortization
 
19,860

 
430

 
5,981

 
17,586

 
200

 
188

 
44,245

Adjusted EBITDA
 
714,639

 
203,237

 
120,649

 
87,341

 
1,860

 
(207,721
)
 
920,005

Total Assets(1)
 
3,627,843

 
602,398

 
871,571

 
893,530

 
99,347

 
255,898

 
6,350,587

Expenditures for Segment Assets
 
192,935

 
21,915

 
27,278

 
94,483

 
22,751

 
99,556

 
458,918

Capital Expenditures
 
141,964

 
14,873

 
17,378

 
64,227

 
22,751

 
29,056

 
290,249

Cash Paid for Acquisitions, Net of Cash Acquired
 
12,795

 
(21
)
 
2,596

 
27,688

 

 
70,500

 
113,558

Acquisitions of Customer Relationships and Customer Inducements
 
38,176

 
7,063

 
7,304

 
2,568

 

 

 
55,111

As of and for the Year Ended December 31, 2016
 
 

 
 

 
 

 
 
 
 
 
 

 
 

Total Revenues
 
1,930,699

 
392,814

 
454,211

 
652,516

 
24,249

 
56,964

 
3,511,453

Depreciation and Amortization
 
215,330

 
26,629

 
55,582

 
100,490

 
4,827

 
49,468

 
452,326

Depreciation
 
186,467

 
20,666

 
42,613

 
67,310

 
4,610

 
43,860

 
365,526

Amortization
 
28,863

 
5,963

 
12,969

 
33,180

 
217

 
5,608

 
86,800

Adjusted EBITDA
 
775,717

 
224,522

 
137,506

 
169,042

 
6,212

 
(225,711
)
 
1,087,288

Total Assets(1)
 
4,996,216

 
826,320

 
1,031,313

 
2,103,725

 
167,757

 
361,469

 
9,486,800

Expenditures for Segment Assets
 
145,636


26,054


31,530

 
365,566

 
70,060

 
32,488


671,334

Capital Expenditures
 
111,062

 
22,731

 
31,014

 
62,315

 
70,060

 
31,421

 
328,603

Cash Paid for Acquisitions, Net of Cash Acquired(2)
 
(2,591
)
 
(59
)
 
(6,878
)
 
300,451

 

 
1,042

 
291,965

Acquisitions of Customer Relationships and Customer Inducements
 
37,165

 
3,382

 
7,394

 
2,800

 

 
25

 
50,766

As of and for the Year Ended December 31, 2017
 
 

 
 

 
 

 
 
 
 
 
 

 
 

Total Revenues
 
2,050,346

 
401,640

 
501,742

 
784,855

 
37,694

 
69,301

 
3,845,578

Depreciation and Amortization
 
240,524

 
34,759

 
64,689

 
118,764

 
10,224

 
53,416

 
522,376

Depreciation
 
201,204

 
24,623

 
47,907

 
78,283

 
8,617

 
45,649

 
406,283

Amortization
 
39,320

 
10,136

 
16,782

 
40,481

 
1,607

 
7,767

 
116,093

Adjusted EBITDA
 
884,158

 
223,324

 
160,024

 
226,430

 
11,275

 
(245,015
)
 
1,260,196

Total Assets(1)
 
5,050,240

 
839,539


923,814

 
2,388,777

 
382,198

 
1,387,834

 
10,972,402

Expenditures for Segment Assets
 
205,531

 
31,279

 
21,909

 
166,001

 
86,543

 
126,758

 
638,021

Capital Expenditures
 
134,785

 
31,279

 
19,838

 
76,664

 
32,015

 
48,550

 
343,131

Cash Paid for Acquisitions, Net of Cash Acquired
 
6,624

 

 

 
80,345

 
54,528

 
78,208

 
219,705

Acquisitions of Customer Relationships and Customer Inducements
 
64,122

 

 
2,071

 
8,992

 

 

 
75,185

_______________________________________________________________________________
(1)
Excludes all intercompany receivables or payables and investment in subsidiary balances.

(2)
Cash paid for acquisitions, net of cash acquired for the Other International Business segment for the year ended December 31, 2016 primarily consists of the cash component of the purchase price for the Recall Transaction, as the IMI entity that made the cash payment was an Australian subsidiary. However, the Recall Transaction also benefited the North American Records and Information Management Business, North American Data Management Business and Western European Business segments.

The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted EBITDA for each segment is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization, and also excludes certain items that we believe are not indicative of our core operating results, specifically: (1) loss (gain) on disposal/write-down of property, plant and equipment (excluding real estate), net; (2) intangible impairments; (3) other expense (income), net; (4) gain on sale of real estate, net of tax; and (5) Recall Costs (as defined below). Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocated resources to, our operating segments.

A reconciliation of Adjusted EBITDA to income (loss) from continuing operations on a consolidated basis is as follows:
 
Year Ended December 31,
 
2015
 
2016
 
2017
Adjusted EBITDA
$
920,005

 
$
1,087,288

 
$
1,260,196

(Add)/Deduct:
 
 
 
 
 
Gain on Sale of Real Estate, Net of Tax
(850
)
 
(2,180
)
 
(1,565
)
Provision (Benefit) for Income Taxes
37,713

 
44,944

 
25,947

Other Expense, Net
98,590

 
44,300

 
79,429

Interest Expense, Net
263,871

 
310,662

 
353,575

Loss (Gain) on Disposal/Write-down of Property, Plant and Equipment (Excluding Real Estate), Net
3,000

 
1,412

 
799

Depreciation and Amortization
345,464

 
452,326

 
522,376

Intangible Impairments

 

 
3,011

Recall Costs(1)
47,014

 
131,944

 
84,901

Income (Loss) from Continuing Operations
$
125,203

 
$
103,880

 
$
191,723

_______________________________________________________________________________

(1)
Represents operating expenditures associated with the Recall Transaction, including: (i) advisory and professional fees to complete the Recall Transaction; (ii) costs associated with the Divestments required in connection with receipt of regulatory approvals (including transitional services); and (iii) costs to integrate Recall with our existing operations, including moving, severance, facility upgrade, REIT conversion and system upgrade costs, as well as certain costs associated with our shared service center initiative for our finance, human resources and information technology functions ("Recall Costs").

Information as to our operations in different geographical areas is as follows:
 
Year Ended December 31,
 
2015
 
2016
 
2017
Revenues:
 

 
 

 
 

United States
$
1,973,872

 
$
2,173,782

 
$
2,310,296

United Kingdom
250,123

 
237,032

 
246,373

Canada
215,232

 
230,944

 
243,625

Australia
64,969

 
148,175

 
157,333

Other International
503,780

 
721,520

 
887,951

Total Revenues
$
3,007,976

 
$
3,511,453

 
$
3,845,578

Long-lived Assets:
 

 
 

 
 

United States
$
3,710,301

 
$
5,238,807

 
$
5,476,551

United Kingdom
434,461

 
400,937

 
529,233

Canada
345,783

 
463,396

 
500,396

Australia
102,247

 
542,055

 
470,432

Other International
899,883

 
1,729,498

 
2,045,475

Total Long-lived Assets
$
5,492,675

 
$
8,374,693

 
$
9,022,087


Information as to our revenues by product and service lines is as follows:
 
Year Ended December 31,
 
2015
 
2016
 
2017
Revenues:
 

 
 

 
 

Records Management(1)(2)
$
2,255,206

 
$
2,631,895

 
$
2,847,691

Data Management(1)(3)
490,196

 
525,086

 
574,251

Information Destruction(1)(4)
243,509

 
330,223

 
385,942

Data Center(5)
19,065

 
24,249

 
37,694

Total Revenues
$
3,007,976

 
$
3,511,453

 
$
3,845,578

_______________________________________________________________________________

(1)
Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the Destruction service offering, which does not have a storage rental component.
(2)
Includes Business Records Management, Compliant Records Management and Consulting Services, Information Governance and Digital Solutions, Fulfillment Services, Health Information Management Solutions, Energy Data Services and Technology Escrow Services.
(3)
Includes Data Protection & Recovery and Entertainment Services.
(4)
Includes Secure Shredding and Compliant Information Destruction.
(5)
Previously included as part of Data Management. Prior periods presented have been restated to conform to the current year presentation.