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Segment Information
12 Months Ended
Dec. 31, 2016
Segment Reporting [Abstract]  
Segment Information
As of December 31, 2016, our five reportable operating segments are described as follows:
North American Records and Information Management Business—provides records and information management services, including the storage of physical records, including media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (“Records Management”); information destruction services (“Destruction”); and Information Governance and Digital Solutions throughout the United States and Canada; as well as fulfillment services and technology escrow services in the United States.
North American Data Management Business—provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (“Data Protection & Recovery”); server and computer backup services; digital content repository systems to house, distribute, and archive key media assets; and storage, safeguarding and electronic or physical delivery of physical media of all types, primarily for entertainment and media industry clients, throughout the United States and Canada.
Western European Business—provides records and information management services, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions throughout Austria, Belgium, France, Germany, Ireland, the Netherlands, Spain, Switzerland and the United Kingdom (consisting of our operations in England, Northern Ireland and Scotland), as well as Information Governance and Digital Solutions in Sweden (the remainder of our business in Sweden is included in the Other International Business segment described below).
Other International Business—provides records and information management services throughout the remaining European countries in which we operate, Latin America, Asia Pacific and Africa, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions. Our European operations included in this segment provide records and information management services, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions throughout the Czech Republic, Denmark, Finland, Greece, Hungary, Norway, Poland, Romania, Russia, Serbia, Slovakia, Turkey and Ukraine; Records Management and Information Governance and Digital Solutions in Estonia, Latvia and Lithuania; and Records Management in Sweden. Our Latin America operations provide records and information management services, including Records Management, Data Protection & Recovery, Destruction and Information Governance and Digital Solutions throughout Argentina, Brazil, Chile, Colombia, Mexico and Peru. Our Asia Pacific operations provide records and information management services, including Records Management, Data Protection & Recovery, Destruction and Information Governance and Digital Solutions throughout Australia and New Zealand, with Records Management and Data Protection & Recovery also provided in certain markets in China (including Taiwan), Hong Kong-SAR, India, Malaysia, Singapore and Thailand. Our African operations provide Records Management, Data Protection & Recovery, and Information Governance and Digital Solutions in South Africa.
Corporate and Other Business—primarily consists of our data center and fine art storage businesses in the United States, the primary product offerings of our Adjacent Businesses operating segment, as well as costs related to executive and staff functions, including finance, human resources and information technology, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Our Corporate and Other Business segment also includes stock-based employee compensation expense associated with all Employee Stock-Based Awards.
 

An analysis of our business segment information and reconciliation to the accompanying Consolidated Financial Statements is as follows:
 
 
North
American
Records and Information Management Business
 
North
American
Data
Management
Business
 
Western European Business
 
Other International Business
 
Corporate and
Other Business
 
Total
Consolidated
As of and for the Year Ended December 31, 2014
 
 

 
 

 
 

 
 
 
 

 
 

Total Revenues
 
$
1,795,361

 
$
390,207

 
$
449,231

 
$
469,314

 
$
13,580

 
$
3,117,693

Depreciation and Amortization
 
177,097

 
21,770

 
54,582

 
65,103

 
34,591

 
353,143

Depreciation
 
158,122

 
21,458

 
45,895

 
44,509

 
34,573

 
304,557

Amortization
 
18,975

 
312

 
8,687

 
20,594

 
18

 
48,586

Adjusted EBITDA
 
698,719

 
226,396

 
130,423

 
84,468

 
(214,209
)
 
925,797

Total Assets(1)
 
3,657,366

 
653,275

 
952,924

 
1,025,167

 
234,533

 
6,523,265

Expenditures for Segment Assets
 
198,651

 
24,387

 
47,236

 
186,531

 
67,659

 
524,464

Capital Expenditures
 
145,199

 
18,076

 
38,587

 
93,881

 
66,181

 
361,924

Cash Paid for Acquisitions, Net of Cash Acquired
 
26,450

 
5,863

 
4,864

 
90,916

 

 
128,093

Acquisitions of Customer Relationships and Customer Inducements
 
27,002

 
448

 
3,785

 
1,734

 
1,478

 
34,447

As of and for the Year Ended December 31, 2015
 
 

 
 

 
 

 
 
 
 

 
 

Total Revenues
 
1,775,365

 
390,486

 
397,513

 
421,360

 
23,252

 
3,007,976

Depreciation and Amortization
 
183,507

 
21,591

 
44,691

 
57,025

 
38,650

 
345,464

Depreciation
 
163,647

 
20,838

 
38,710

 
39,439

 
38,585

 
301,219

Amortization
 
19,860

 
753

 
5,981

 
17,586

 
65

 
44,245

Adjusted EBITDA
 
714,639

 
203,803

 
120,649

 
87,341

 
(206,427
)
 
920,005

Total Assets(1)
 
3,627,843

 
641,845

 
871,571

 
893,530

 
315,798

 
6,350,587

Expenditures for Segment Assets
 
192,935


23,826


27,278


94,483


120,396


458,918

Capital Expenditures
 
141,964

 
16,784

 
17,378

 
64,227

 
49,896

 
290,249

Cash Paid for Acquisitions, Net of Cash Acquired
 
12,795

 
(21
)
 
2,596

 
27,688

 
70,500

 
113,558

Acquisitions of Customer Relationships and Customer Inducements
 
38,176

 
7,063

 
7,304

 
2,568

 

 
55,111

As of and for the Year Ended December 31, 2016
 
 

 
 

 
 

 
 
 
 

 
 

Total Revenues
 
1,930,699

 
414,174

 
454,211

 
652,516

 
59,853

 
3,511,453

Depreciation and Amortization
 
215,330

 
29,037

 
55,582

 
100,490

 
51,887

 
452,326

Depreciation
 
186,467

 
22,784

 
42,613

 
67,310

 
46,352

 
365,526

Amortization
 
28,863

 
6,253

 
12,969

 
33,180

 
5,535

 
86,800

Adjusted EBITDA
 
775,717

 
228,486

 
137,506

 
169,042

 
(223,463
)
 
1,087,288

Total Assets(1)
 
4,996,216


870,490


1,031,313

 
2,103,725

 
485,056

 
9,486,800

Expenditures for Segment Assets
 
145,636

 
27,748

 
31,530

 
365,566

 
100,854

 
671,334

Capital Expenditures
 
111,062

 
24,425

 
31,014

 
62,315

 
99,787

 
328,603

Cash Paid for Acquisitions, Net of Cash Acquired(2)
 
(2,591
)
 
(59
)
 
(6,878
)
 
300,451

 
1,042

 
291,965

Acquisitions of Customer Relationships and Customer Inducements
 
37,165

 
3,382

 
7,394

 
2,800

 
25

 
50,766

_______________________________________________________________________________
(1)
Excludes all intercompany receivables or payables and investment in subsidiary balances.

(2)
Cash paid for acquisitions, net of cash acquired for the Other International Business segment for the year ended December 31, 2016 primarily consists of the cash component of the purchase price for the Recall Transaction, as the IMI entity that made the cash payment was an Australian subsidiary. However, the Recall Transaction also benefited the North American Records and Information Management Business, North American Data Management Business and Western European Business segments.

The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted EBITDA for each segment is defined as income (loss) from continuing operations before interest expense, net, provision (benefit) for income taxes, depreciation and amortization, and also excludes certain items that we believe are not indicative of our core operating results, specifically: (i) loss (gain) on disposal/write-down of property, plant and equipment (excluding real estate), net; (ii) intangible impairments; (iii) other expense (income), net; (iv) gain on sale of real estate, net of tax; (v) Recall Costs (as defined below); and (vi) costs associated with our conversion to a REIT, excluding REIT compliance costs beginning January 1, 2014 which we expect to recur in future periods ("REIT Costs"). Internally, we use Adjusted EBITDA as the basis for evaluating the performance of, and allocated resources to, our operating segments.

A reconciliation of Adjusted EBITDA to income (loss) from continuing operations on a consolidated basis is as follows:
 
Year Ended December 31,
 
2014
 
2015
 
2016
Adjusted EBITDA
$
925,797

 
$
920,005

 
$
1,087,288

(Add)/Deduct:
 
 
 
 
 
Gain on Sale of Real Estate, Net of Tax
(8,307
)
 
(850
)
 
(2,180
)
(Benefit) Provision for Income Taxes
(97,275
)
 
37,713

 
44,944

Other Expense, Net
65,187

 
98,590

 
44,300

Interest Expense, Net
260,717

 
263,871

 
310,662

Loss (Gain) on Disposal/Write-down of Property, Plant and Equipment (Excluding Real Estate), Net
1,065

 
3,000

 
1,412

Depreciation and Amortization
353,143

 
345,464

 
452,326

Recall Costs(1)

 
47,014

 
131,944

REIT Costs
22,312

 

 

Income (Loss) from Continuing Operations
$
328,955

 
$
125,203

 
$
103,880

_______________________________________________________________________________

(1)
Includes operating expenditures associated with our acquisition of Recall, including operating expenditures to complete the Recall Transaction, including advisory and professional fees and costs to complete the Divestments required in connection with receipt of regulatory approval and to provide transitional services required to support the divested businesses during a transition period ("Recall Deal Close & Divestment Costs"), as well as operating expenditures to integrate Recall with our existing operations, including moving, severance, facility upgrade, REIT conversion and system upgrade costs ("Recall Integration Costs" and, collectively with Recall Deal Close & Divestment Costs, "Recall Costs").
Information as to our operations in different geographical areas is as follows:
 
Year Ended December 31,
 
2014
 
2015
 
2016
Revenues:
 

 
 

 
 

United States
$
1,967,169

 
$
1,973,872

 
$
2,173,782

United Kingdom
280,020

 
250,123

 
237,032

Canada
231,979

 
215,232

 
230,944

Australia
80,521

 
64,969

 
148,175

Other International
558,004

 
503,780

 
721,520

Total Revenues
$
3,117,693

 
$
3,007,976

 
$
3,511,453

Long-lived Assets:
 

 
 

 
 

United States
$
3,586,577

 
$
3,710,301

 
$
5,238,807

United Kingdom
464,311

 
434,461

 
400,937

Canada
406,571

 
345,783

 
463,396

Australia
116,589

 
102,247

 
542,055

Other International
1,031,498

 
899,883

 
1,729,498

Total Long-lived Assets
$
5,605,546

 
$
5,492,675

 
$
8,374,693


Information as to our revenues by product and service lines is as follows:
 
Year Ended December 31,
 
2014
 
2015
 
2016
Revenues:
 

 
 

 
 

Records Management(1)(2)
$
2,329,546

 
$
2,255,206

 
$
2,631,895

Data Management(1)(3)
531,516

 
509,261

 
549,335

Information Destruction(1)(4)
256,631

 
243,509

 
330,223

Total Revenues
$
3,117,693

 
$
3,007,976

 
$
3,511,453

_______________________________________________________________________________

(1)
Each of the offerings within our product and service lines has a component of revenue that is storage rental related and a component that is service revenues, except the Destruction service offering, which does not have a storage rental component.
(2)
Includes Business Records Management, Compliant Records Management and Consulting Services, Information Governance and Digital Solutions, Fulfillment Services, Health Information Management Solutions, Energy Data Services and Technology Escrow Services.
(3)
Includes Data Protection & Recovery and Entertainment Services.
(4)
Includes Secure Shredding and Compliant Information Destruction.