ACQUISITIONS AND DIVESTITURES (NARRATIVE) (Details) - USD ($)
|
|
|
|
|
1 Months Ended |
3 Months Ended |
9 Months Ended |
12 Months Ended |
|
|
|
|
Nov. 05, 2024 |
Mar. 31, 2023 |
Apr. 01, 2022 |
Oct. 26, 2019 |
May 31, 2023 |
Apr. 30, 2023 |
Feb. 28, 2023 |
Dec. 31, 2024 |
Sep. 30, 2024 |
Sep. 30, 2023 |
Jun. 30, 2023 |
Mar. 31, 2023 |
Dec. 31, 2022 |
Sep. 30, 2022 |
Sep. 30, 2024 |
Sep. 30, 2023 |
Dec. 31, 2023 |
Dec. 31, 2022 |
Jun. 30, 2024 |
Dec. 08, 2023 |
Apr. 04, 2023 |
Feb. 07, 2020 |
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Other Liabilities, Noncurrent |
|
|
|
|
|
|
|
|
$ 72,586,000
|
|
|
|
|
|
$ 72,586,000
|
|
$ 72,083,000
|
|
|
|
|
|
Temporary Equity, Carrying Amount, Including Portion Attributable to Noncontrolling Interests |
|
|
|
|
|
|
|
|
0
|
$ 4,310,000
|
$ 3,997,000
|
|
$ 55,645,000
|
|
0
|
$ 4,310,000
|
0
|
$ 55,645,000
|
$ 0
|
|
|
|
Contingent Consideration, at fair value |
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
0
|
|
1,496,000
|
|
|
|
|
|
Contingent Consideration Payable Imputed Interest Expense and Other Adjustments |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1,496,000
|
|
|
|
|
|
|
|
Temporary noncontrolling interest adjustment due to buyout |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
20,457,000
|
|
|
|
|
|
|
Payments of contingent consideration and hold back payments to acquisitions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
0
|
37,676,000
|
|
|
|
|
|
|
Revenue from Contract with Customer, Excluding Assessed Tax |
|
|
|
|
|
|
|
|
529,427,000
|
602,956,000
|
|
|
|
|
1,640,150,000
|
1,836,636,000
|
|
|
|
|
|
|
Net Income (Loss) |
|
|
|
|
|
|
|
|
(21,122,000)
|
(1,530,000)
|
|
|
|
|
(322,966,000)
|
18,328,000
|
|
|
|
|
|
|
Gain (Loss) on Disposition of Business |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
0
|
(301,000)
|
|
|
|
|
|
|
Asset, Held-for-Sale, Not Part of Disposal Group, Other |
|
|
|
|
|
|
|
|
29,640,000
|
|
|
|
|
|
29,640,000
|
|
$ 0
|
|
|
|
|
|
Leasehold Improvements [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Asset, Held-for-Sale, Not Part of Disposal Group, Other |
|
|
|
|
|
|
|
|
16,900,000
|
|
|
|
|
|
16,900,000
|
|
|
|
|
|
|
|
Building [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Asset, Held-for-Sale, Not Part of Disposal Group, Other |
|
|
|
|
|
|
|
|
6,700,000
|
|
|
|
|
|
6,700,000
|
|
|
|
|
|
|
|
Former Headquarters Building [Member] | Subsequent Event |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Proceeds from Sale of Buildings |
$ 45,500,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Gain (Loss) on Sale of Properties |
|
|
|
|
|
|
|
$ 16,000,000.0
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Land [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Asset, Held-for-Sale, Not Part of Disposal Group, Other |
|
|
|
|
|
|
|
|
5,900,000
|
|
|
|
|
|
5,900,000
|
|
|
|
|
|
|
|
Other Capitalized Property Plant and Equipment [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Asset, Held-for-Sale, Not Part of Disposal Group, Other |
|
|
|
|
|
|
|
|
100,000
|
|
|
|
|
|
100,000
|
|
|
|
|
|
|
|
TTEC Digital |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenue from Contract with Customer, Excluding Assessed Tax |
|
|
|
|
|
|
|
|
$ 115,669,000
|
133,252,000
|
|
|
|
|
344,068,000
|
367,764,000
|
|
|
|
|
|
|
Assets held for sale asset allocation percentage by reporting unit |
|
|
|
|
|
|
|
|
15.00%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
TTEC Engage |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenue from Contract with Customer, Excluding Assessed Tax |
|
|
|
|
|
|
|
|
$ 413,758,000
|
$ 469,704,000
|
|
|
|
|
$ 1,296,082,000
|
$ 1,468,872,000
|
|
|
|
|
|
|
Assets held for sale asset allocation percentage by reporting unit |
|
|
|
|
|
|
|
|
85.00%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Faneuil |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Payments to Acquire Businesses, Gross |
|
|
$ 142,400,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Serendebyte |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ownership percentage |
|
|
|
|
|
|
|
|
100.00%
|
|
|
|
|
|
100.00%
|
|
70.00%
|
|
|
|
|
|
Subsidiary, Ownership Percentage, Noncontrolling Owner |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
30.00%
|
FCR |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ownership percentage |
|
70.00%
|
|
70.00%
|
|
|
|
|
100.00%
|
|
|
70.00%
|
|
|
100.00%
|
|
|
|
|
|
|
|
Serendebyte | Other accrued expenses |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total purchase price |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$ 300,000
|
|
|
Serendebyte | Serendebyte |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
ownership percentage |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
70.00%
|
FCR |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition, Date of Acquisition Agreement |
|
|
|
Oct. 26, 2019
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total purchase price |
|
$ 22,400,000
|
|
|
|
|
|
|
|
|
|
$ 22,400,000
|
|
|
|
|
|
|
|
|
|
|
Temporary noncontrolling interest adjustment due to buyout |
|
$ 20,500,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Payments of contingent consideration and hold back payments to acquisitions |
|
|
|
|
|
$ 22,400,000
|
$ 9,200,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
FCR | FCR |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition, Percentage of Voting Interests Acquired |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
30.00%
|
|
Faneuil |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition, Date of Acquisition Agreement |
|
|
Apr. 01, 2022
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total purchase price |
|
|
$ 142,420,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Contingent Consideration, at fair value |
|
|
|
|
|
|
|
|
$ 0
|
|
|
|
|
|
$ 0
|
|
$ 1,496,000
|
|
|
|
|
|
Payments Made To Contingent Consideration Receivable During Period |
|
|
|
|
$ 7,400,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Contingent Consideration Payable Imputed Interest Expense and Other Adjustments |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$ 1,496,000
|
|
|
|
|
|
|
|
Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
3,000,000.0
|
$ 2,900,000
|
|
|
|
|
Faneuil | Minimum [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Value, High |
|
|
|
|
|
|
|
|
|
|
7,400,000
|
|
|
|
|
|
|
|
|
|
|
|
Faneuil | Maximum [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Value, High |
|
|
|
|
|
|
|
|
|
|
10,400,000
|
|
|
|
|
|
|
|
|
|
|
|
Faneuil | Measurement Input, Discount Rate [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business combination contingent consideration measurement input |
|
|
|
|
|
|
|
|
19.3
|
|
|
|
|
|
19.3
|
|
|
|
|
|
|
|
Faneuil | Other Operating Income (Expense) [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration, Liability |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
$ 3,000,000.0
|
|
|
|
|
|
Faneuil | Other Current Assets [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Combination, Acquired Receivable, Fair Value |
|
|
$ 10,400,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Faneuil | Other Noncurrent Liabilities [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Contingent Consideration, at fair value |
|
|
|
|
|
|
|
|
$ 0.0
|
|
|
|
|
|
$ 0.0
|
|
|
|
|
|
|
|
Faneuil | TTEC Engage |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition, Description of Acquired Entity |
|
|
On April 1, 2022, the Company completed an asset acquisition through its subsidiary TTEC Government Solutions LLC, of certain public sector citizen experience contracts in the transportation infrastructure and healthcare exchange industries from Faneuil, Inc., a subsidiary of ALJ Regional Holdings, Inc. (“the Faneuil Transaction”). The acquired business is operated as part of the TTEC Engage segment and was fully consolidated into the financial statements of TTEC. The Faneuil Transaction was recorded as a business combination under ASC 805, Business Combinations, with identifiable assets acquired and liabilities assumed recorded at their estimated fair values as of the acquisition date.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Faneuil | Customer Relationships [Member] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Useful life |
|
|
10 years
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Faneuil receivable |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Business Acquisition [Line Items] |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Payments Made To Contingent Consideration Receivable During Period |
|
|
|
|
|
|
|
|
|
|
(1,300,000)
|
|
|
|
|
|
|
|
|
|
|
|
Contingent Consideration Receivable Imputed Interest Benefit and Other Adjustments |
|
|
|
|
|
|
|
|
|
|
(1,900,000)
|
$ (2,500,000)
|
$ (200,000)
|
$ (4,400,000)
|
|
|
|
|
|
|
|
|
Business Combination, Contingent Consideration, Asset |
|
|
|
|
|
|
|
|
|
|
$ 0
|
|
|
|
|
|
|
|
|
|
|
|