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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Consolidated Statements of Comprehensive Income      
Revenue. $ 2,462,817 $ 2,443,707 $ 2,273,062
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses      
Cost of services (exclusive of depreciation and amortization presented separately below) $ 1,932,877 $ 1,856,518 $ 1,704,109
Selling, general and administrative 290,873 287,433 239,994
Depreciation and amortization 101,272 111,791 96,706
Restructuring charges, net 8,041 5,673 3,807
Impairment losses 11,733 13,749 11,254
Total operating expenses 2,344,796 2,275,164 2,055,870
Income from operations 118,021 168,543 217,192
Other income (expense)      
Interest income 5,150 1,811 761
Interest expense (78,321) (36,067) (12,384)
Other income (expense), net (4,126) 10,161 2,315
Total other income (expense) (77,297) (24,095) (9,308)
Income before income taxes 40,724 144,448 207,884
Benefit from (provision for) income taxes (22,460) (27,115) (49,695)
Net income 18,264 117,333 158,189
Net income attributable to noncontrolling interest (9,836) (14,093) (17,219)
Net income (loss) attributable to TTEC stockholders 8,428 103,240 140,970
Other comprehensive income (loss)      
Foreign currency translation adjustments 30,783 (28,688) (17,551)
Derivative valuation, gross 8,416 178 (11,452)
Derivative valuation, tax effect (2,190) (49) 2,981
Other, net of tax (391) 183 (391)
Total other comprehensive income (loss) 36,618 (28,376) (26,413)
Total comprehensive income (loss) 54,882 88,957 131,776
Less: Comprehensive income attributable to noncontrolling interest (9,501) (12,679) (12,067)
Comprehensive income (loss) attributable to TTEC stockholders $ 45,381 $ 76,278 $ 119,709
Weighted average shares outstanding      
Basic 47,335 47,121 46,890
Diluted 47,419 47,335 47,386
Net income (loss) per share attributable to TTEC stockholders      
Basic $ 0.18 $ 2.19 $ 3.01
Diluted $ 0.18 $ 2.18 $ 2.97