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SEGMENT INFORMATION (Tables)
12 Months Ended
Dec. 31, 2023
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

486,882

$

$

486,882

$

27,232

$

29,846

TTEC Engage

 

1,975,935

 

 

1,975,935

 

74,040

 

88,175

Total

$

2,462,817

$

$

2,462,817

$

101,272

$

118,021

Year Ended December 31, 2022

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

463,667

$

3

$

463,670

$

32,321

$

34,895

TTEC Engage

 

1,980,037

 

 

1,980,037

 

79,470

 

133,648

Total

$

2,443,704

$

3

$

2,443,707

$

111,791

$

168,543

Year Ended December 31, 2021

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

414,148

$

(44)

$

414,104

$

30,468

$

35,437

TTEC Engage

 

1,858,965

 

(7)

 

1,858,958

 

66,238

 

181,755

Total

$

2,273,113

$

(51)

$

2,273,062

$

96,706

$

217,192

For the Year Ended December 31,

 

 

    

2023

    

2022

    

2021

 

Capital Expenditures

TTEC Digital

$

8,232

$

9,155

$

8,919

TTEC Engage

 

59,607

 

74,857

 

51,439

Total

$

67,839

$

84,012

$

60,358

December 31,

2023

    

2022

2021

Total Assets

TTEC Digital

$

815,488

 

$

811,258

$

828,255

TTEC Engage

 

1,370,110

 

1,342,704

 

1,168,549

Total

$

2,185,598

 

$

2,153,962

$

1,996,804

Schedule of Revenue by Geographic Area

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

As of and for the

 

Year Ended December 31,

 

    

2023

    

2022

    

2021

 

Revenue

United States / Canada

$

1,710,716

$

1,738,053

$

1,570,791

Philippines / Asia Pacific / India

 

477,455

 

457,526

 

476,395

Europe / Middle East / Africa

 

142,665

 

131,575

 

110,909

Latin America

 

131,981

 

116,553

 

114,967

Total

$

2,462,817

$

2,443,707

$

2,273,062

Property, plant and equipment, gross

United States / Canada

$

506,092

$

631,459

$

620,407

Philippines / Asia Pacific / India

 

170,403

 

162,857

 

173,075

Europe / Middle East / Africa

 

30,290

 

21,435

 

19,594

Latin America

 

45,731

 

41,892

 

47,540

Total

$

752,516

$

857,643

$

860,616

Other long-term assets

United States / Canada

$

90,810

$

56,372

$

68,052

Philippines / Asia Pacific / India

 

7,752

 

8,826

 

6,622

Europe / Middle East / Africa

 

2,021

 

1,306

 

1,735

Latin America

 

990

 

1,230

 

864

Total

$

101,573

$

67,734

$

77,273