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FAIR VALUE (NARRATIVE) (Details)
1 Months Ended 3 Months Ended 12 Months Ended
Dec. 31, 2021
USD ($)
Jun. 30, 2020
USD ($)
Mar. 31, 2020
USD ($)
Apr. 30, 2022
USD ($)
Apr. 30, 2021
USD ($)
Dec. 31, 2021
USD ($)
Jun. 30, 2021
USD ($)
Mar. 31, 2021
USD ($)
Dec. 31, 2020
USD ($)
Jun. 30, 2020
USD ($)
Mar. 31, 2020
USD ($)
Dec. 31, 2021
USD ($)
Dec. 31, 2020
USD ($)
Nov. 04, 2020
Dec. 31, 2019
USD ($)
Oct. 26, 2019
USD ($)
Business acquisitions, Contingent Consideration [Line Items]                                
Line of credit $ 791,000,000         $ 791,000,000     $ 385,000,000     $ 791,000,000 $ 385,000,000      
Average interest rate on annual borrowings                       1.30% 1.60%      
Business Combination Contingent Consideration Liability 9,600,000         9,600,000     18,032,000     $ 9,600,000 $ 18,032,000   $ 6,134,000  
FCR                                
Business acquisitions, Contingent Consideration [Line Items]                                
Business Combination Contingent Consideration Liability 0         0     0     0 0   6,134,000 $ 10,900,000
Increase (decrease) in contingent consideration payable 1,800,000 $ 1,100,000 $ 3,300,000     1,800,000       $ 1,100,000 $ 3,300,000          
FCR | Discount Rate                                
Business acquisitions, Contingent Consideration [Line Items]                                
Business combination contingent consideration measurement input                               16.7
VoiceFoundry US                                
Business acquisitions, Contingent Consideration [Line Items]                                
Business Combination Contingent Consideration Liability $ 7,414,000         7,414,000     14,085,000     $ 7,414,000 14,085,000   0  
Increase (decrease) in contingent consideration payable       $ (7,400,000) $ (7,400,000) $ (25,000) $ (200,000) $ (500,000)                
VoiceFoundry US | Discount Rate                                
Business acquisitions, Contingent Consideration [Line Items]                                
Business combination contingent consideration measurement input 23.1         23.1           23.1        
VoiceFoundry ASEAN                                
Business acquisitions, Contingent Consideration [Line Items]                                
Business Combination Contingent Consideration Liability $ 2,186,000         $ 2,186,000     3,947,000     $ 2,186,000 $ 3,947,000   $ 0  
Increase (decrease) in contingent consideration payable       $ (2,200,000) $ (2,200,000) $ (100,000) $ 100,000 $ (400,000) $ 1,200,000              
VoiceFoundry ASEAN | Discount Rate                                
Business acquisitions, Contingent Consideration [Line Items]                                
Business combination contingent consideration measurement input 18.4         18.4           18.4   18.4    
VoiceFoundry Acquisitions                                
Business acquisitions, Contingent Consideration [Line Items]                                
Increase (decrease) in contingent consideration payable           $ 4,300,000