RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

12 Months Ended

Dec. 31, 2021

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the years ended December 31, 2021, 2020 and 2019, respectively, is as follows (in thousands):

	Year Ended December 31,
	2021		2020		2019
Reduction in force
TTEC Digital	$	858	$	668	$	141
TTEC Engage		310		396		894
Total	$	1,168	$	1,064	$	1,035

	Year Ended December 31,
	2021		2020		2019
Facility exit and other charges
TTEC Digital	$	10	$	90	$	41
TTEC Engage		2,629		2,110		671
Total	$	2,639	$	2,200	$	712

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2021 and 2020, respectively, is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2019	$	251	$	74	$	325
Expense		1,064		2,200		3,264
Payments		(1,067)		(1,729)		(2,796)
Changes due to foreign currency		(14)		(2)		(16)
Changes in estimates		(78)		—		(78)
Balance as of December 31, 2020		156		543		699
Expense		1,252		2,639		3,891
Payments		(510)		(2,672)		(3,182)
Changes due to foreign currency		(6)		1		(5)
Changes in estimates		(84)		—		(84)
Balance as of December 31, 2021	$	808	$	511	$	1,319