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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Consolidated Statements of Comprehensive Income      
Revenue. $ 2,273,062 $ 1,949,248 $ 1,643,704
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses      
Cost of services (exclusive of depreciation and amortization presented separately below) $ 1,704,109 $ 1,452,719 $ 1,242,887
Selling, general and administrative 239,994 203,902 202,540
Depreciation and amortization 96,706 78,862 69,086
Restructuring charges, net 3,807 3,264 1,747
Impairment losses 11,254 5,809 3,735
Total operating expenses 2,055,870 1,744,556 1,519,995
Income from operations 217,192 204,692 123,709
Other income (expense)      
Interest income 761 1,656 1,913
Interest expense (12,384) (17,489) (19,113)
Other income (expense), net 2,315 (18,591) 3,902
Total other income (expense) (9,308) (34,424) (13,298)
Income before income taxes 207,884 170,268 110,411
Benefit from (provision for) income taxes (49,695) (40,937) (25,677)
Net income 158,189 129,331 84,734
Net income attributable to noncontrolling interest (17,219) (10,683) (7,570)
Net income (loss) attributable to TTEC stockholders 140,970 118,648 77,164
Other comprehensive income (loss)      
Foreign currency translation adjustments (17,551) 29,537 6,816
Derivative valuation, gross (11,452) 5,717 16,990
Derivative valuation, tax effect 2,981 (1,468) (4,530)
Other, net of tax (391) 488 (786)
Total other comprehensive income (loss) (26,413) 34,274 18,490
Total comprehensive income (loss) 131,776 163,605 103,224
Less: Comprehensive income attributable to noncontrolling interest (12,067) (8,352) (7,698)
Comprehensive income (loss) attributable to TTEC stockholders $ 119,709 $ 155,253 $ 95,526
Weighted average shares outstanding      
Basic 46,890 46,647 46,373
Diluted 47,386 46,993 46,758
Weighted Average Share Counts      
Basic $ 3.01 $ 2.54 $ 1.66
Diluted $ 2.97 $ 2.52 $ 1.65