SEGMENT INFORMATION (Tables)

9 Months Ended

Sep. 30, 2021

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2021

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	124,086	$	—	$	124,086	$	8,936	$	8,670
TTEC Engage		442,655		(7)		442,648		16,344		17,355
Total	$	566,741	$	(7)	$	566,734	$	25,280	$	26,025

Three Months Ended September 30, 2020

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	76,571	$	—	$	76,571	$	3,537	$	13,043
TTEC Engage		416,409		—		416,409		15,985		40,356
Total	$	492,980	$	—	$	492,980	$	19,522	$	53,399

Nine Months Ended September 30, 2021

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	295,712	$	(44)	$	295,668	$	21,312	$	22,438
TTEC Engage		1,365,086		(7)		1,365,079		49,343		142,841
Total	$	1,660,798	$	(51)	$	1,660,747	$	70,655	$	165,279

Nine Months Ended September 30, 2020

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	231,520	$	(250)	$	231,270	$	10,103	$	37,677
TTEC Engage		1,147,004		—		1,147,004		46,951		105,400
Total	$	1,378,524	$	(250)	$	1,378,274	$	57,054	$	143,077

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2021		2020		2021		2020
Capital Expenditures
TTEC Digital	$	1,599	$	1,635	$	5,029	$	6,961
TTEC Engage		15,586		14,277		35,749		40,866
Total	$	17,185	$	15,912	$	40,778	$	47,827

	September 30, 2021		December 31, 2020
Total Assets
TTEC Digital	$	849,980	$	277,365
TTEC Engage		1,194,153		1,239,043
Total	$	2,044,133	$	1,516,408
	September 30, 2021		December 31, 2020
Goodwill
TTEC Digital	$	501,965	$	128,211
TTEC Engage		234,433		235,291
Total	$	736,398	$	363,502

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2021		2020		2021		2020
Revenue
United States	$	377,211	$	346,095	$	1,108,390	$	936,079
Philippines		100,531		82,147		305,255		252,520
Latin America		28,737		23,550		85,529		72,002
Europe / Middle East / Africa		28,891		20,772		82,447		55,077
Asia Pacific / India		16,989		14,483		49,560		43,377
Canada		14,375		5,933		29,566		19,219
Total	$	566,734	$	492,980	$	1,660,747	$	1,378,274