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FAIR VALUE (NARRATIVE) (Details)
$ in Thousands
1 Months Ended 3 Months Ended 6 Months Ended
Dec. 31, 2020
USD ($)
Jun. 30, 2020
USD ($)
Mar. 31, 2020
USD ($)
Apr. 30, 2021
USD ($)
Jun. 30, 2021
USD ($)
Mar. 31, 2021
USD ($)
Dec. 31, 2020
USD ($)
Jun. 30, 2021
USD ($)
Nov. 04, 2020
Aug. 05, 2020
Business acquisitions, Contingent Consideration [Line Items]                    
Line of credit $ 385,000       $ 834,000   $ 385,000 $ 834,000    
Average interest rate on annual borrowings         1.30%          
Purchase Price Payable Payments During Period               (9,600)    
Business Combination Contingent Consideration Liability 18,032       $ 9,478   18,032 9,478    
FCR                    
Business acquisitions, Contingent Consideration [Line Items]                    
Increase (decrease) in contingent consideration payable (1,800) $ (1,100) $ (3,300)              
Voice Foundry US                    
Business acquisitions, Contingent Consideration [Line Items]                    
Purchase Price Payable Payments During Period               (7,414)    
Business Combination Contingent Consideration Liability 14,085       7,390   14,085 $ 7,390    
Increase (decrease) in contingent consideration payable       $ (7,400) $ (200) $ (500) (3,200)      
Voice Foundry US | Discount Rate                    
Business acquisitions, Contingent Consideration [Line Items]                    
Business combination contingent consideration measurement input         23.1     23.1   23.1
Voice Foundry ASEAN                    
Business acquisitions, Contingent Consideration [Line Items]                    
Purchase Price Payable Payments During Period               $ (2,186)    
Business Combination Contingent Consideration Liability 3,947       $ 2,088   3,947 $ 2,088    
Increase (decrease) in contingent consideration payable       $ 2,200 $ 100 (400) $ (1,200)      
Voice Foundry ASEAN | Discount Rate                    
Business acquisitions, Contingent Consideration [Line Items]                    
Business combination contingent consideration measurement input         18.4     18.4 18.4  
Voice Foundry Acquisitions                    
Business acquisitions, Contingent Consideration [Line Items]                    
Business Combination Contingent Consideration Liability         $ 9,500     $ 9,500    
Increase (decrease) in contingent consideration payable $ 4,300       $ 200 $ 900        
CafeX [Member]                    
Business acquisitions, Contingent Consideration [Line Items]                    
Impairment of equity investment               $ 15,600