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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Consolidated Statements of Comprehensive Income        
Revenue. $ 554,794 $ 453,081 $ 1,094,013 $ 885,294
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) $ 400,323 $ 337,306 $ 788,983 $ 658,863
Selling, general and administrative 61,300 47,360 114,057 97,194
Depreciation and amortization 24,916 18,660 45,376 37,532
Restructuring charges, net 1,725 793 2,126 1,331
Impairment losses 700   4,217 696
Total operating expenses 488,964 404,119 954,759 795,616
Income from operations 65,830 48,962 139,254 89,678
Other income (expense)        
Interest income 230 491 409 855
Interest expense (3,381) (3,104) (5,183) (12,696)
Other income (expense), net 1,047 (1,761) 249 1,635
Total other income (expense) (2,104) (4,374) (4,525) (10,206)
Income before income taxes 63,726 44,588 134,729 79,472
Benefit from (provision for) income taxes (11,353) (11,039) (27,332) (21,238)
Net income 52,373 33,549 107,397 58,234
Net income attributable to noncontrolling interest (5,004) (2,224) (9,610) (5,375)
Net income (loss) attributable to TTEC stockholders 47,369 31,325 97,787 52,859
Other comprehensive income (loss)        
Foreign currency translation adjustments 2,263 10,980 (3,490) (18,834)
Derivative valuation, gross 219 5,101 (3,446) (5,448)
Derivative valuation, tax effect (59) (1,317) 892 1,429
Other, net of tax (24) 119 12 246
Total other comprehensive income (loss) 2,399 14,883 (6,032) (22,607)
Total comprehensive income (loss) 54,772 48,432 101,365 35,627
Less: Comprehensive income attributable to noncontrolling interest (3,668) (1,867) (6,702) (3,567)
Comprehensive income (loss) attributable to TTEC stockholders $ 51,104 $ 46,565 $ 94,663 $ 32,060
Weighted average shares outstanding        
Basic 46,840 46,619 46,792 46,559
Diluted 47,409 46,861 47,388 46,838
Weighted Average Share Counts        
Basic $ 1.01 $ 0.67 $ 2.09 $ 1.14
Diluted 1.00 0.67 2.06 1.13
Common Stock, Dividends, Per Share, Declared $ 0 $ 0 $ 0 $ 0