RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

6 Months Ended

Jun. 30, 2021

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the six months ended June 30, 2021 and 2020, respectively, is as follows (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2021		2020		2021		2020
Reduction in force
TTEC Digital	$	858	$	114	$	858	$	321
TTEC Engage		(58)		3		(58)		239
Total	$	800	$	117	$	800	$	560

Facility exit and other charges
TTEC Digital	$	—	$	—	$	8	$	—
TTEC Engage		925		676		1,319		771
Total	$	925	$	676	$	1,327	$	771

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2020	$	156	$	543	$	699
Expense		884		1,327		2,211
Payments		(80)		(1,184)		(1,264)
Change due to foreign currency		—		1		1
Change in estimates		(84)		—		(84)
Balance as of June 30, 2021	$	876	$	687	$	1,563