RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

3 Months Ended

Mar. 31, 2021

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2021 and 2020, respectively, is as follows (in thousands):

	Three Months Ended March 31,
	2021		2020
Reduction in force
TTEC Digital	$	—	$	207
TTEC Engage		—		236
Total	$	—	$	443

	Three Months Ended March 31,
	2021		2020
Facility exit and other charges
TTEC Digital	$	8	$	—
TTEC Engage		394		95
Total	$	402	$	95

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2020	$	156	$	543	$	699
Expense		—		402		402
Payments		—		(502)		(502)
Change due to foreign currency		—		1		1
Change in estimates		—		—		—
Balance as of March 31, 2021	$	156	$	444	$	600