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SEGMENT INFORMATION (Tables)
3 Months Ended
Mar. 31, 2021
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2021

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

63,609

$

(22)

$

63,587

$

3,887

$

4,202

TTEC Engage

 

475,632

 

 

475,632

 

16,572

 

69,222

Total

$

539,241

$

(22)

$

539,219

$

20,459

$

73,424

Three Months Ended March 31, 2020

    

    

    

    

Depreciation

    

Income

Gross

Intersegment

Net

&

from

Revenue

Sales

Revenue

Amortization

Operations

TTEC Digital

$

77,781

$

(225)

$

77,556

$

3,288

$

10,258

TTEC Engage

 

354,657

 

354,657

 

15,584

 

30,458

Total

$

432,438

$

(225)

$

432,213

$

18,872

$

40,716

Three Months Ended 

March 31,

2021

    

2020

    

Capital Expenditures

TTEC Digital

$

1,532

 

$

2,438

 

TTEC Engage

 

10,033

 

14,375

Total

$

11,565

 

$

16,813

 

March 31, 2021

    

December 31, 2020

Total Assets

TTEC Digital

$

268,063

 

$

277,365

TTEC Engage

 

1,227,590

 

1,239,043

Total

$

1,495,653

 

$

1,516,408

March 31, 2021

    

December 31, 2020

Goodwill

TTEC Digital

$

127,717

 

$

128,211

TTEC Engage

 

235,145

 

235,291

Total

$

362,862

 

$

363,502

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

Three Months Ended March 31,

    

2021

    

2020

    

Revenue

United States

$

358,326

$

277,676

 

Philippines

 

102,252

 

91,105

Latin America

 

29,439

 

25,098

Europe / Middle East / Africa

 

25,917

 

16,944

Asia Pacific / India

 

16,167

 

15,168

Canada

 

7,118

 

6,222

Total

$

539,219

 

$

432,213