RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

12 Months Ended

Dec. 31, 2020

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded for restructuring and included in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the years ended December 31, 2020, 2019 and 2018, respectively, is as follows (in thousands):

	Year Ended December 31,
	2020		2019		2018
Reduction in force
TTEC Digital	$	668	$	141	$	133
TTEC Engage		396		894		694
Total	$	1,064	$	1,035	$	827

	Year Ended December 31,
	2020		2019		2018
Facility exit and other charges
TTEC Digital	$	90	$	41	$	—
TTEC Engage		2,110		671		5,304
Total	$	2,200	$	712	$	5,304

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2020 and 2019, respectively, is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2018	$	416	$	3,226	$	3,642
Expense		1,039		712		1,751
Payments		(1,145)		(962)		(2,107)
Changes due to foreign currency		(55)		15		(40)
Changes in estimates		(4)		—		(4)
Reclassifications due to ASU 842 implementation		—		(2,917)		(2,917)
Balance as of December 31, 2019		251		74		325
Expense		1,064		2,200		3,264
Payments		(1,067)		(1,729)		(2,796)
Changes due to foreign currency		(14)		(2)		(16)
Changes in estimates		(78)		—		(78)
Balance as of December 31, 2020	$	156	$	543	$	699