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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
12 Months Ended 36 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2020
Consolidated Statements of Comprehensive Income        
Revenue. $ 1,949,248 $ 1,643,704 $ 1,509,171  
Type of Revenue       us-gaap:TechnologyServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) 1,452,719 1,242,887 1,157,927  
Selling, general and administrative 203,902 202,540 182,428  
Depreciation and amortization 78,862 69,086 69,179  
Restructuring charges, net 3,264 1,747 6,131  
Impairment losses 5,809 3,735 1,452  
Total operating expenses 1,744,556 1,519,995 1,417,117  
Income from operations 204,692 123,709 92,054  
Other income (expense)        
Interest income 1,656 1,913 4,476  
Interest expense (17,489) (19,113) (28,674)  
Other income (expense), net (18,591) 3,902 (11,618)  
Total other income (expense) (34,424) (13,298) (35,816)  
Income before income taxes 170,268 110,411 56,238  
Benefit from (provision for) income taxes (40,937) (25,677) (16,483)  
Net income 129,331 84,734 39,755  
Net income attributable to noncontrolling interest (10,683) (7,570) (3,938)  
Net income (loss) attributable to TTEC stockholders 118,648 77,164 35,817  
Other comprehensive income (loss)        
Foreign currency translation adjustments 29,537 6,816 (30,382)  
Derivative valuation, gross 5,717 16,990 11,526  
Derivative valuation, tax effect (1,468) (4,530) (4,058)  
Other, net of tax 488 (786) 308  
Total other comprehensive income (loss) 34,274 18,490 (22,606)  
Total comprehensive income (loss) 163,605 103,224 17,149  
Less: Comprehensive income attributable to noncontrolling interest (8,352) (7,698) (3,624)  
Comprehensive income (loss) attributable to TTEC stockholders $ 155,253 $ 95,526 $ 13,525  
Weighted average shares outstanding        
Basic 46,647 46,373 46,064  
Diluted 46,993 46,758 46,385  
Weighted Average Share Counts        
Basic $ 2.54 $ 1.66 $ 0.78  
Diluted $ 2.52 $ 1.65 $ 0.77