DERIVATIVES (Tables)

12 Months Ended

Dec. 31, 2020

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges OCI Rollforward

	Year Ended December 31,
	2020		2019		2018
Aggregate unrealized net gain/(loss) at beginning of period	$	4,182	$	(8,278)	$	(15,746)
Add: Net gain/(loss) from change in fair value of cash flow hedges		2,321		15,545		20,278
Less: Net (gain)/loss reclassified to earnings from effective hedges		1,928		(3,085)		(12,810)
Aggregate unrealized net gain/(loss) at end of period	$	8,431	$	4,182	$	(8,278)

Schedule of Notional Amounts of Outstanding Cash Flow Hedges

The Company’s foreign exchange cash flow hedging instruments as of December 31, 2020 and 2019 are summarized as follows (in thousands). All hedging instruments are forward contracts.

	Local
	Currency	U.S. Dollar			% Maturing		Contracts
	Notional	Notional			in the next		Maturing
As of December 31, 2020	Amount	Amount			12 months		Through
Canadian Dollar	2,450	$	1,853		100.0	%	July 2021
Philippine Peso	6,725,000		130,468	(1)	54.9	%	December 2023
Mexican Peso	1,159,500		52,398		51.1	%	December 2023
		$	184,719

	Local
	Currency	U.S. Dollar
	Notional	Notional
As of December 31, 2019	Amount	Amount
Philippine Peso	7,715,000		147,654	(1)
Mexican Peso	1,299,500		61,529
		$	209,183

(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on December 31, 2020 and December 31, 2019.

Schedule of Derivatives Instruments on Balance Sheet

The Company’s derivatives as of December 31, 2020 and 2019 were as follows (in thousands):

	December 31, 2020
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value
Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	6,939	$	103
Other long-term assets		4,528		—
Other current liabilities		(73)		(118)
Other long-term liabilities		(4)		—
Total fair value of derivatives, net	$	11,390	$	(15)

	December 31, 2019
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value
Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	3,467	$	205
Other long-term assets		3,525		—
Other current liabilities		(1,223)		(107)
Other long-term liabilities		(95)		—
Total fair value of derivatives, net	$	5,674	$	98

Schedule of cash flow hedge impact on Statement of Comprehensive Income

	Year Ended December 31,
	2020		2019
	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow
Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	1,928	$	(3,085)
Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	2,618	$	(4,228)

Schedule of fair value derivative impact on Statement of Comprehensive Income

	Year Ended December 31,
	2020		2019
Designation:	Not Designated as  Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value
Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	205	$	1,773