SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2020

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2020

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	307,278	$	(293)	$	306,985	$	14,029	$	45,315
TTEC Engage		1,642,263		—		1,642,263		64,833		159,377
Total	$	1,949,541	$	(293)	$	1,949,248	$	78,862	$	204,692

Year Ended December 31, 2019

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	305,595	$	(249)	$	305,346	$	11,216	$	38,927
TTEC Engage		1,338,358		—		1,338,358		57,870		84,782
Total	$	1,643,953	$	(249)	$	1,643,704	$	69,086	$	123,709

Year Ended December 31, 2018

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	239,144	$	(345)	$	238,799	$	8,814	$	33,054
TTEC Engage		1,270,372		—		1,270,372		60,365		59,000
Total	$	1,509,516	$	(345)	$	1,509,171	$	69,179	$	92,054

	For the Year Ended December 31,
	2020		2019		2018
Capital Expenditures
TTEC Digital	$	7,881	$	14,397	$	4,833
TTEC Engage		51,891		46,379		38,617
Total	$	59,772	$	60,776	$	43,450

	December 31,
	2020		2019		2018
Total Assets
TTEC Digital	$	277,365	$	238,081	$	222,977
TTEC Engage		1,239,043		1,138,707		831,531
Total	$	1,516,408	$	1,376,788	$	1,054,508
	December 31,
	2020		2019		2018
Goodwill
TTEC Digital	$	128,211	$	66,275	$	66,158
TTEC Engage		235,291		235,419		138,475
Total	$	363,502	$	301,694	$	204,633

Schedule of Revenue by Geographic Area

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

	As of and for the
	Year Ended December 31,
	2020		2019		2018
Revenue
United States	$	1,338,267	$	1,002,524	$	862,026
Philippines		347,575		370,395		351,829
Latin America		98,633		100,117		109,104
Europe / Middle East / Africa		78,478		70,613		67,163
Asia Pacific / India		59,750		55,554		57,978
Canada		26,545		44,501		61,071
Total	$	1,949,248	$	1,643,704	$	1,509,171
Property, plant and equipment, gross
United States	$	576,803	$	559,326	$	508,202
Philippines		162,391		144,213		130,176
Latin America		46,307		45,743		44,065
Europe / Middle East / Africa		23,043		14,823		10,499
Asia Pacific / India		15,918		21,562		19,874
Canada		13,844		15,516		15,193
Total	$	838,306	$	801,183	$	728,009
Other long-term assets
United States	$	55,548	$	57,417	$	56,459
Philippines		8,756		7,892		5,188
Latin America		912		993		1,329
Europe / Middle East / Africa		2,328		993		544
Asia Pacific / India		1,726		1,422		1,680
Canada		168		252		241
Total	$	69,438	$	68,969	$	65,441