OTHER INTANGIBLE ASSETS

12 Months Ended

Dec. 31, 2020

OTHER INTANGIBLE ASSETS [Abstract]

Intangible Assets Disclosure [Text Block]

(7)OTHER INTANGIBLE ASSETS

Other intangible assets which are included in Other long-term assets in the accompanying Consolidated Balance Sheets consisted of the following (in thousands):

							Acquisitions		Effect of
	December 31,						and		Foreign		December 31,
	2019		Amortization		Impairments		Adjustments		Currency		2020
Customer relationships, gross	$	161,756	$	—	$	—	$	11,570	$	275	$	173,601
Customer relationships - accumulated amortization		(54,653)		(13,640)		—		—		(476)		(68,769)
Other intangible assets, gross		13,162		—		—		1,250		38		14,450
Other intangible assets - accumulated amortization		(4,669)		(2,546)		—		—		(8)		(7,223)
Other intangible assets, net	$	115,596	$	(16,186)	$	—	$	12,820	$	(171)	$	112,059

							Acquisitions		Effect of
	December 31,						and		Foreign		December 31,
	2018		Amortization		Impairments		Adjustments		Currency		2019
Customer relationships, gross	$	123,527	$	—	$	—	$	38,540	$	(311)	$	161,756
Customer relationships - accumulated amortization		(43,223)		(11,055)		(423)		—		48		(54,653)
Other intangible assets, gross		4,575		—		—		8,600		(13)		13,162
Other intangible assets - accumulated amortization		(3,968)		(541)		(170)		—		10		(4,669)
Other intangible assets, net	$	80,911	$	(11,596)	$	(593)	$	47,140	$	(266)	$	115,596

The acquisitions recorded during 2020 relate to the purchases of Serendebyte and Voice Foundry (see Note 2 for further information).

The acquisitions recorded during 2019 relate to the purchase of FCR (see Note 2 for further information). The impairments recorded during 2019 relate to rogenSi intangible assets (see below).

Digital - rogenSi

In connection with reduced profitability of the rogenSi component of the TTEC Digital segment, an interim impairment analysis was completed during the second quarter of 2019. The long-lived assets reviewed for impairment consisted of the customer relationship intangible, intellectual property, and right of use assets. The Company completed an asset group recoverability evaluation based on the current estimated cash flow based on forecasted revenues and operating income using significant inputs not observable in the market (Level 3 inputs). Based on this calculation, the Company recorded an impairment expense of $2.0 million in the three months ended June 30, 2019, which was included in Impairment losses in the Consolidated Statements of Comprehensive Income (Loss). As part of the $2.0 million impairment $0.4 million was assigned to the customer relationship intangible asset and $0.2 million to the IP intangible asset. At December 31, 2020, the Company reviewed the evaluation completed as of June 30, 2019, and noted no material changes, thus no additional impairment is required.

Customer relationships are being amortized over the remaining weighted average useful life of 7.1 years and other intangible assets are being amortized over the remaining weighted average useful life of 2.9 years. Amortization expense related to intangible assets was $16.2 million, $10.5 million and $10.8 million for the years ended December 31, 2020, 2019 and 2018, respectively.

Expected future amortization of other intangible assets as of December 31, 2020 is as follows (in thousands):

2021	$	18,041
2022		17,313
2023		16,072
2024		13,174
2025		11,140
Thereafter		36,319
Total	$	112,059