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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Consolidated Statements of Comprehensive Income        
Revenue. $ 492,980 $ 395,507 $ 1,378,274 $ 1,182,378
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) $ 368,405 $ 304,622 $ 1,027,268 $ 897,193
Selling, general and administrative 49,473 48,062 146,667 148,646
Depreciation and amortization 19,522 16,659 57,054 50,452
Restructuring charges, net 1,233 183 2,564 1,572
Impairment losses 948   1,644 3,569
Total operating expenses 439,581 369,526 1,235,197 1,101,432
Income from operations 53,399 25,981 143,077 80,946
Other income (expense)        
Interest income 566 522 1,421 1,291
Interest expense (2,755) (4,041) (15,451) (13,537)
Other income (expense), net (18,663) 2,713 (17,028) 5,376
Total other income (expense) (20,852) (806) (31,058) (6,870)
Income before income taxes 32,547 25,175 112,019 74,076
Benefit from (provision for) income taxes (8,415) (5,196) (29,653) (20,007)
Net income 24,132 19,979 82,366 54,069
Net income attributable to noncontrolling interest (2,766) (1,878) (8,141) (5,168)
Net income (loss) attributable to TTEC stockholders 21,366 18,101 74,225 48,901
Other comprehensive income (loss)        
Foreign currency translation adjustments 28,679 (9,138) 9,845 (2,758)
Derivative valuation, gross 5,350 1,255 (98) 11,517
Derivative valuation, tax effect (1,415) (353) 14 (3,102)
Other, net of tax 130 37 376 54
Total other comprehensive income (loss) 32,744 (8,199) 10,137 5,711
Total comprehensive income (loss) 56,876 11,780 92,503 59,780
Less: Comprehensive income attributable to noncontrolling interest (2,749) (1,693) (6,316) (4,983)
Comprehensive income (loss) attributable to TTEC stockholders $ 54,127 $ 10,087 $ 86,187 $ 54,797
Weighted average shares outstanding        
Basic 46,732 46,481 46,617 46,335
Diluted 47,031 46,768 46,885 46,693
Weighted Average Share Counts        
Basic $ 0.46 $ 0.39 $ 1.59 $ 1.06
Diluted 0.45 0.39 1.58 1.05
Common Stock, Dividends, Per Share, Declared $ 0.40 $ 0.32 $ 0.40 $ 0.32