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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Consolidated Statements of Comprehensive Income        
Revenue. $ 453,081 $ 392,515 $ 885,294 $ 786,871
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) $ 337,306 $ 299,237 $ 658,863 $ 592,571
Selling, general and administrative 47,360 50,864 97,194 100,584
Depreciation and amortization 18,660 17,050 37,532 33,793
Restructuring charges, net 793 428 1,331 1,389
Impairment losses   2,063 696 3,569
Total operating expenses 404,119 369,642 795,616 731,906
Income from operations 48,962 22,873 89,678 54,965
Other income (expense)        
Interest income 491 429 855 769
Interest expense (3,104) (4,208) (12,696) (9,496)
Other income (expense), net (1,761) 1,865 1,635 2,663
Total other income (expense) (4,374) (1,914) (10,206) (6,064)
Income before income taxes 44,588 20,959 79,472 48,901
Benefit from (provision for) income taxes (11,039) (7,345) (21,238) (14,811)
Net income 33,549 13,614 58,234 34,090
Net income attributable to noncontrolling interest (2,224) (1,816) (5,375) (3,290)
Net income (loss) attributable to TTEC stockholders 31,325 11,798 52,859 30,800
Other comprehensive income (loss)        
Foreign currency translation adjustments 10,980 4,749 (18,834) 6,380
Derivative valuation, gross 5,101 6,082 (5,448) 10,262
Derivative valuation, tax effect (1,317) (1,630) 1,429 (2,749)
Other, net of tax 119 (38) 246 17
Total other comprehensive income (loss) 14,883 9,163 (22,607) 13,910
Total comprehensive income (loss) 48,432 22,777 35,627 48,000
Less: Comprehensive income attributable to noncontrolling interest (1,867) (1,787) (3,567) (3,290)
Comprehensive income (loss) attributable to TTEC stockholders $ 46,565 $ 20,990 $ 32,060 $ 44,710
Weighted average shares outstanding        
Basic 46,619 46,318 46,559 46,261
Diluted 46,861 46,684 46,838 46,636
Net income per share attributable to TTEC stockholders        
Basic $ 0.67 $ 0.25 $ 1.14 $ 0.67
Diluted $ 0.67 $ 0.25 $ 1.13 $ 0.66