RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

3 Months Ended

Mar. 31, 2020

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and three months ended March 31, 2020 and 2019, respectively, is as follows (in thousands):

	Three Months Ended March 31,
	2020		2019
Reduction in force
TTEC Digital	$	207	$	—
TTEC Engage		236		462
Total	$	443	$	462

	Three Months Ended March 31,
	2020		2019
Facility exit and other charges
TTEC Digital	$	—	$	—
TTEC Engage		95		499
Total	$	95	$	499

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2019	$	251	$	74	$	325
Expense		443		95		538
Payments		(483)		(131)		(614)
Change due to foreign currency		(7)		(5)		(12)
Change in estimates		—		—		—
Balance as of March 31, 2020	$	204	$	33	$	237